Customer service assistant jobs

Senior Cook

27,795.00 pa (FTE)

37.5 hours per week

About us:

At Bluebell Wood Children’s Hospice, we support babies, children and young people with life-limiting conditions.  Our aim is to reach every family that needs our help and to offer them the very best choice of care. Every year we need to raise £6.7m to keep our doors open and only around 17% of our income comes from government sources, the rest must be raised through fundraising activity. Our uncompromisable support services are wide ranging and bespoke to each family and include overnight care, music therapy, counselling, sibling support groups, end of life care and home visits.  
 
We support families from a large geographical area, including South Yorkshire, North Nottinghamshire, North Derbyshire and parts of North Lincolnshire. The hospice is easily accessible from Barnsley, Rotherham, Doncaster, Sheffield and North Notts. We have free secure on-site parking for families and staff to use. 

The role:

We are looking for an enthusiastic Senior Cook, passionate about quality food, excellent customer service and with a genuine connection to the families we support.

Reporting to the Head of Facilities & Estate you will lead the catering team, have experience of working with children and families who have complex needs, offering menu choices that meet their individual requirements.

As we prepare to launch our new organisational strategy in April 2025, we've collaboratively developed new values that reflect our vision. It’s an exciting time to join Bluebell Wood and especially in such a key role.

If you have previous catering and/or kitchen management experience with a relevant catering qualification (NHD, HCIMA) or equivalent and have the ability to provide strong leadership skills, we’d love to hear from you. 

The requirements:

To fulfil the role effectively you should have the following skills, experience and qualifications:

• Familiarity of catering for differing dietary and cultural needs, with a good knowledge of using seasonal and donated food
• Demonstratable knowledge of food hygiene regulation
• Experience of front-line work with members of the public
• Experience of catering for children and adults with special dietary requirements
• Experience of working with and supporting volunteers
• Ability to take initiative to deal with day-to-day issues
• Great interpersonal skills, a passion for hospitality, and able to demonstrate understanding of, and empathy with, the hospice sector

In return, we can offer you a fantastic working environment and the following benefits:

· 25 days’ annual leave plus bank holidays with the option to buy and sell

· Employee assistance programme - including mental health care and out of hours GP access 

· A commitment to your professional development

· Matched pension scheme of 5% of salary

· Enhanced maternity and paternity pay

· Free parking on main site

· Subsidised lunch

· Free tea and coffee

· Cycle to work scheme

· Eligible for NHS Blue Light Card

At Bluebell Wood Children’s Hospice we value everyone who works with us, embrace individual differences and recognise that great things happen when we work together.

Description

Location: Birmingham

Contract: full time, 11 week fixed term contract, starting no later than 7 July 2025

Salary: £22,391 per annum, pro rata

Closing Date: 19 May 2025

Interview: Interviews to be held virtually 30 May 2025

Are you looking for a new opportunity?

The Marine Society & Sea Cadets (MSSC) is a vibrant and growing charity delivering life changing nautical adventure for young people through the Sea Cadets to give them the best possible head start in life. We also provide personal and professional development opportunities for seafarers with the Marine Society. Working with our staff, cadets, and volunteers, we have built a vision and five-year strategy to take us forward and further improve the astounding contribution already made through our work to the lives of thousands of young people and seafarers, while fully supporting our volunteers who are vital to our success.

We are currently looking for an OTW Project Assistant who will support the delivery of the On The Water project at one of our boating stations in Birmingham. The project provides young people from outside Sea Cadets, age 9-14, the opportunity to get on the water, learn new skills and build confidence through boating activity. This is a very varied and rewarding role that requires someone who is self-motivated, inspiring, organized, creative, tenacious, positive, IT competent and with a real interest in people with a attention to detail and real enthusiasm for the project.

Project delivery takes place between 29 July 2024 and 30 August 2025 when the young people will be attending boating sessions. During this busy time the Project Assistant will be based at the boat station each day to complete registration, manage group change overs, track project targets, encourage survey completion and fill booking gaps. Prior to delivery the role will be focused on supporting the booking process and engaging in community outreach. Once delivery is complete, the Project Assistant role will then predominantly be supporting the evaluation and data collection as well as supporting participants to join their local Sea Cadet unit.

Key Responsibilities

• The welcoming and registration of participants for the On The Water project
• Collecting and uploading daily statistics and figures that show how the project is progressing
• Making new and repeat bookings
• Talking to participants and their parents/carers about the opportunities within Sea Cadets
• Managing a waiting list and reducing drop-outs
• Responsible for the safety and wellbeing of participants alongside the Boat Station staff
• Ensure that participants complete surveys to share their experience of the project and encourage adults to feedback on their young people’s experience
• Attend any meetings as required by the project
• Assist with the evaluation of the On The Water project

Requirements

• Previous experience of working with volunteers

• Experience in a customer facing role
• Experience working with young people
• Experience working with diverse community groups or working in outreach
• Experience of tracking targets and managing data
• Self-motivated and able to manage your time and workload effectively
• Flexible and enthusiastic
• Able to work as a team player with creative ideas and solutions who will empower our volunteers to make a difference to the lives of even more young people across the UK
• Satisfactory DBS

For further information, please download the Recruitment Pack.

Benefits

• Flexible Working hours and a hybrid culture
• Cycle to work scheme and Season Ticket Loan
• 25 days annual leave plus bank holidays
• Life assurance (4x salary) for those that join the pension
• Private medical insurance
• Pension (employer contribution up to 10%)
• Wellbeing portal and EAP with 121 counselling
• Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.
• National staff conference: All employees come together once a year to reflect on the past year and celebrate success at our offsite staff conference. This is a great opportunity to listen to employees' views, and for employees to network, share information and socialise.

Additional Information

MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.

We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire.

All successful applicants are required to attend safeguarding training and undergo a criminal record check.

Join the team at St Hilda’s East – a community charity with 135 years of history and impact in Tower Hamlets. 

St Hilda’s East is a vibrant, inclusive charity with a mission to combat deprivation and social exclusion in East London. We bring together people of all ages and backgrounds at our welcoming community centre in Shoreditch and at our Elders Day Centre in Shadwell. Our work includes early years support, youth programmes, mental health and wellbeing activities, advice services, and community engagement for older people. 

Finance Assistant (Part-Time) 
 
Location: Shoreditch, East London 
Salary: £27,008 (pro rata to £16,205 for 22.5 hours per week) 
Contract: Permanent, part-time 

Reporting to the Head of Operations, the Finance Assistant will play a vital role in the day-to-day financial administration of the charity. You will manage transactions using QuickBooks, process invoices and payments, assist with payroll, support the preparation for audit, and maintain accurate financial records. You'll also help us improve our financial systems as we continue to grow and adapt. 

This role also includes occasional receptionist cover, so we’re looking for someone friendly, reliable and adaptable. 

This job is for you. if you: 

• Have previous experience with financial administration in a small organisation 

• Are comfortable using bookkeeping software e.g. QuickBooks 

• Have excellent attention to detail and strong numerical skills 

• Can handle confidential information with discretion 

• Enjoys working both independently and as part of a team 

• Are aligned with our values and passionate about community work 

Please apply by submitting your CV and a cover letter. The cover letter should be no more than two pages long and should explain point by point how you meet each of the Essential Criteria on the Person Specification. Don’t forget to provide examples to evidence your experience and abilities. 

Interviews will be held in the week commencing 19th May 2025 

Benefits include flexible working arrangements including the option to split your time approximately half-and-half between the office and home, 25 days annual leave, and access to an Employee Assistance Programme. 

St Hilda’s is committed to racial justice and wider inclusion and diversity. We are working towards a goal where our team fully reflects the diversity and difference in lived experiences of our local community. 

Location: Royal Victoria Dock, London

Contract: full time, 11 week fixed term contract, starting no later than 7 July 2025

Salary: £22,391 pro rata

Closing Date: 19 May 2025

Interview: Interviews to be held virtually 30 May 2025

Are you looking for a new opportunity?

The Marine Society & Sea Cadets (MSSC) is a vibrant and growing charity delivering life changing nautical adventure for young people through the Sea Cadets to give them the best possible head start in life. We also provide personal and professional development opportunities for seafarers with the Marine Society. Working with our staff, cadets, and volunteers, we have built a vision and five-year strategy to take us forward and further improve the astounding contribution already made through our work to the lives of thousands of young people and seafarers, while fully supporting our volunteers who are vital to our success.

We are currently looking for an OTW Project Assistant who will support the delivery of the On The Water project at one of our boating stations in London. The project provides young people from outside Sea Cadets, age 9-14, the opportunity to get on the water, learn new skills and build confidence through boating activity. This is a very varied and rewarding role that requires someone who is self-motivated, inspiring, organised, creative, tenacious, positive, IT competent and with a real interest in people with a attention to detail and real enthusiasm for the project.

Project delivery takes place between 29 July 2024 and 30 August 2025 when the young people will be attending boating sessions. During this busy time the Project Assistant will be based at the boat station each day to complete registration, manage group change overs, track project targets, encourage survey completion and fill booking gaps. Prior to delivery the role will be focused on supporting the booking process and engaging in community outreach. Once delivery is complete, the Project Assistant role will then predominantly be supporting the evaluation and data collection as well as supporting participants to join their local Sea Cadet unit.

Key Responsibilities

• The welcoming and registration of participants for the On The Water project
• Collecting and uploading daily statistics and figures that show how the project is progressing
• Making new and repeat bookings
• Talking to participants and their parents/carers about the opportunities within Sea Cadets
• Managing a waiting list and reducing drop-outs
• Responsible for the safety and wellbeing of participants alongside the Boat Station staff
• Ensure that participants complete surveys to share their experience of the project and encourage adults to feedback on their young people’s experience
• Attend any meetings as required by the project
• Assist with the evaluation of the On The Water project

Requirements

• Previous experience of working with volunteers

• Experience in a customer facing role
• Experience working with young people
• Experience working with diverse community groups or working in outreach
• Experience of tracking targets and managing data
• Self-motivated and able to manage your time and workload effectively
• Flexible and enthusiastic
• Able to work as a team player with creative ideas and solutions who will empower our volunteers to make a difference to the lives of even more young people across the UK
• Satisfactory DBS

For further information, please download the Recruitment Pack.

Benefits

• Flexible Working hours and a hybrid culture
• Cycle to work scheme and Season Ticket Loan
• 25 days annual leave plus bank holidays
• Life assurance (4x salary) for those that join the pension
• Private medical insurance
• Pension (employer contribution up to 10%)
• Wellbeing portal and EAP with 121 counselling
• Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.
• National staff conference: All employees come together once a year to reflect on the past year and celebrate success at our offsite staff conference. This is a great opportunity to listen to employees' views, and for employees to network, share information and socialize.

Additional Information

MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.

We recognize our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire.

All successful applicants are required to attend safeguarding training and undergo a criminal record check.

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Location: Port Edgar, Edinburgh

Contract: full time, 11 week fixed term contract, starting no later than 15 June 2025

Salary: £22,391 per annum, pro rata

Closing Date: 19 May 2025

Interview: Interviews to be held virtually 30th May 2025

Are you looking for a new opportunity?

The Marine Society & Sea Cadets (MSSC) is a vibrant and growing charity delivering life changing nautical adventure for young people through the Sea Cadets to give them the best possible head start in life. We also provide personal and professional development opportunities for seafarers with the Marine Society. Working with our staff, cadets, and volunteers, we have built a vision and five-year strategy to take us forward and further improve the astounding contribution already made through our work to the lives of thousands of young people and seafarers, while fully supporting our volunteers who are vital to our success.

We are currently looking for an OTW Project Assistant who will support the delivery of the On The Water project at one of our boating stations in Edinburgh. The project provides young people from outside Sea Cadets, age 9-14, the opportunity to get on the water, learn new skills and build confidence through boating activity. This is a very varied and rewarding role that requires someone who is self-motivated, inspiring, organised, creative, tenacious, positive, IT competent and with a real interest in people with a attention to detail and real enthusiasm for the project.

Project delivery at Port Edgar Boat Station takes place between 30th July 2025 and 1st August 2025 when the young people will be attending boating sessions. During this busy time the Project Assistant will be based at the boat station each day to complete registration, manage group change overs, track project targets, encourage survey completion and fill booking gaps. Prior to delivery at Crosby, the role will be focused on supporting the booking process and engaging in community outreach. Once delivery is complete, the Project Assistant role will then predominantly be supporting the evaluation and data collection as well as supporting participants to join their local Sea Cadet unit.

The On The Water project is running at two further sites in London and Birmingham for an extended delivery period. The post holder for Crosby will also support delivery at the other 2 sites outside of their own delivery period where needed. This may be virtual administration support or require travel where expenses are paid.

Key Responsibilities

• The welcoming and registration of participants for the On The Water project
• Collecting and uploading daily statistics and figures that show how the project is progressing
• Making new and repeat bookings
• Talking to participants and their parents/carers about the opportunities within Sea Cadets
• Managing a waiting list and reducing drop-outs
• Responsible for the safety and wellbeing of participants alongside the Boat Station staff
• Ensure that participants complete surveys to share their experience of the project and encourage adults to feedback on their young people’s experience
• Attend any meetings as required by the project
• Assist with the evaluation of the On The Water project

Requirements

• Previous experience of working with volunteers

• Experience in a customer facing role
• Experience working with young people
• Experience working with diverse community groups or working in outreach
• Experience of tracking targets and managing data
• Self-motivated and able to manage your time and workload effectively
• Flexible and enthusiastic
• Able to work as a team player with creative ideas and solutions who will empower our volunteers to make a difference to the lives of even more young people across the UK
• Satisfactory DBS

For further information, please download the Recruitment Pack.

Benefits

• Flexible Working hours and a hybrid culture
• Cycle to work scheme and Season Ticket Loan
• 25 days annual leave plus bank holidays
• Life assurance (4x salary) for those that join the pension
• Private medical insurance
• Pension (employer contribution up to 10%)
• Wellbeing portal and EAP with 121 counselling
• Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.
• National staff conference: All employees come together once a year to reflect on the past year and celebrate success at our offsite staff conference. This is a great opportunity to listen to employees' views, and for employees to network, share information and socialise.

Additional Information

MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.

We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire.

All successful applicants are required to attend safeguarding training and undergo a criminal record check.

As part of the team that works across UCB, the Corporate Services Assistant provides support to the HR team and Company Secretary, making this a stimulating and fascinating job! In this role you will be providing administrative assistance plus supporting staff wellbeing by conducting regular DSEs, updating PEEP plans, replenishing First Aid Boxes, etc., giving you the opportunity to interact with all the teams that comprise the UCB community. 

We know that you will have strong administration and organisational skills and demonstrate how important attention to detail is. Your collaborative approach to working and the ability to prioritise a busy and diverse workload will be a must as part of these teams. Your great verbal and written communication skills will ensure that we serve our internal and external customers well, and you will need to demonstrate tact and diplomacy alongside accurate reporting. 

Working 4 days per week, you will be based at our Operations Centre, Westport Road, Burslem, Stoke on Trent ST6 4JF. However, you will be required to travel to our Broadcast Centre, Hanchurch Lane, Stoke-on-Trent ST4 8RY on a regular basis

Closing date for applications: Tuesday 13th May 2025 - noon

Interviews: Friday 23rd May 2025

Salary: £19,320 - £20,580 per annum depending on skill and experience (Full time equivalent £24,150 - £25,725). Plus staff benefits that include life assurance of 4x salary, healthcare cash plan, and matched pension contributions up to 6%

For an application form and job description please visit our website   

UCB is a Christian Charity.  Schedule 9 Part 1 (3a) and (3b) of the Equality Act 2010 apply to this vacancy

The Diocese of Coventry represents the Church of England in Coventry and Warwickshire.  With a network of 200 parishes, there is a Christian presence in every local community.  There is a rich variety of people and traditions, which are united in our shared mission of "worshipping God, making new disciples, transforming communities".

The Coventry Diocesan Board of Finance Ltd (DBF) manages the financial affairs and hold the assets of the Diocese and its associated entities as well as managing activities to serve and equip these parishes through various activities and projects. 

The Finance & Governance team handle all matters concerning Diocesan and Cathedral finance including the administration and collection of parish share, paying invoices and expenses, budgeting, annual statutory, management accounts, clergy stipends, staff salaries, advice to parishes on parochial finance matters. 

This role covers the full range of work in an accounting system dealing with input to and output from all ledgers with specific responsibility for the administration of parish shares and fees including the issuing of regular statements to parishes. The purpose is to ensure that the accounting system has accurate and timely financial data which is available to those who require it either for decision-making or for external reports and accounts.

Salary: £24,570.00 per annum pro-rated

Location: Harrogate Shelter Shop

Contract: Permanent

Hours: Part time, 7.5 hours per week. Overtime may also be available some weeks as additional hours as well.

Closing date: Wednesday the 21st May at 11:30pm

We're looking for an inspirational people person to join us as a Assistant Shop Manager in our Harrogate shop. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people.

You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers, and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

How to Apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Executive Assistant

We're looking for an Executive Assistant to act as the first line professional point of contact for the Connexional Secretary.

This is an executive level support role for someone who is accustomed to working in a professional environment and who is willing to go ‘the extra mile’.

To be successful in this role, in addition to excellent administrative skills it is essential that you have proven abilities of:

· working in a PA role in a complex organisation

· organising meetings and diaries and filtering and providing information.

· paying close attention to detail and working under pressure and to tight deadlines.

· managing and prioritising your own workload as well as working as part of a team.

This role is based at Methodist Church House, London, with the possibility of flexible working.

The Executive Assistant is required to be in sympathy with the ethos of the Methodist Church.

Our Culture, Values and Benefits

Thank you for considering joining our inclusive and welcoming team that strives for excellence and values employee wellbeing.

We value and support all those who join our team through a positive work-life balance augmented by generous annual leave (plus an extra 3 days over Christmas/New Year), annualised hours and a Wellbeing Adviser service. We offer a generous occupational pension scheme, where the Methodist Church will pay double the employee contribution up to a maximum of 16% employer contribution.

The Methodist Church is an inclusive and supportive employer. We are actively committed to encouraging applications from people of all backgrounds. We welcome applications from people of Black, Asian and other Minority Ethnic groups. We also welcome applications from people living with disabilities.

Closing date: 26 May 2025

Interviews to take place on: 12 June 2025 in London

Café and Visitor Centre Assistant

We are looking for a Café and Visitor Centre Assistant to join a missional visitor centre that tells the story of Mary Jones and Thomas Charles, and the impact of the world's bestselling book – the Bible – on Wales and the world. Set on the edge of Llyn Tegid with an on-site café, picnic area, facilities and children’s playground, the centre offers a great time for everyone.

Position: Café and Visitor Centre Assistant 

Location: Bala, North Wales

Hours: Full-time role 9 am – 5 pm Wednesday to Sundays plus Bank Holidays Part-time or job share arrangements will be considered

Salary: £25,100 per annum 

Contract: Permanent

Closing Date: 11 May 2025

The Role

We’re looking for people with a flair for hospitality and excellent interpersonal skills. Working as part of a team, you’ll assist in the day-to-day running of Mary Jones Pilgrim Centre. From preparing and serving fresh food in the café, to inspiring visitors with the story of Mary Jones in the visitor centre, you’ll provide guests with a first-class visitor experience.

About You

You will have:

• Experience of dealing with members of the public, perhaps in the retail or hospitality sector 

• Experience of handling money, giving customers change and cashing up the till at the end of the day

Please provide your CV and a 250-word statement that sets out your interest and suitability for this position.

In Return…

Commitment - As a Christian organisation, the charity believe you have gifts and abilities that are all your own. So they’re willing to explore how what you have might fit what’s needed. 

The checklist – There’s no such thing as the perfect candidate. You don't have to tick every box on the job description before you apply! 

It's personal - You have a life outside work, and the organisation want you to be able to live it well. So are happy to talk to you about flexible working hours and working from home. 

Learn and grow - When you're trained in a new skill, or learn a different perspective, it benefits everyone. The organisation is committed to making it possible for everyone to flourish, with a huge variety of learning resources available. 

Together and apart - The charity believe in home working where it’s appropriate, and during lockdown they made that work really well. But know how important it is to meet face to face, too and are committed to making the office an enriching environment, where people are glad to be.

Celebrating difference - Universal acceptance for everyone, everywhere is at the heart of the organisation and it promotes diversity of thought, culture and background. Diversity is valued and this is reflected in the workforce. 

Level ground - We want you to bring your best to the application and selection process. If you need any adjustments to be made for that to happen, let us know and we'll be glad to help. 

Benefits include: Flexible Working, Pension, Employee Assistance Programme, Family Time benefits including TOIL, 28 days (plus bank holidays) after 2 years’ service (plus holiday trading, office closed at Christmas, additional closure the day before Good Friday and as day after Easter Monday), gym membership, Health Cash Plan or Private Medical, Cycle Scheme, Life Assurance, Staff Seminars, All Staff Gatherings, Access to LinkedIn Learning platform, Tastecard, Childcare Vouchers, Loyalty Awards, Staff Events, Free tea and coffee 

Working in over 200 countries and territories, the organisations parent charity, is a global mission to bring the Bible to life for everyone and believes that when people engage with the Bible lives can be changed, for good.

The charity is proud to be an Equal Opportunity Employer and values diversity and aspires to reflect this in its workforce. Applications are welcome from people representing all sections of the community.

You may also have experience in areas such as Café, Restaurant, Visitor Centre, Café Assistant, Visitor Assistant, Retail Assistant, Shop Assistant, Hospitality Assistant.  #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Our shops generate valuable income to support our services, create opportunities for homeless people to learn new skills and contribute to Crisis’ work in the community. They have a unique contemporary visual identity and are dynamic and creative places to work.

Location: 330 Mare Street, London, E8 1HA

Hours: 40, five days over a seven-day rota

About the role

We are recruiting for an Assistant Shop Manager to join a busy and creative team in Hackney. You will join an exciting team and collaborate to build a group of volunteers from all walks of life, raising money to fund Crisis’ work ending homelessness. We are bold with a culture of continuous review and improvement, where we try new things, take risks, and sometimes fail. There will be numerous opportunities to improve our team’s effectiveness. Your voice will count!

We also work closely with local artists and universities. We’d love you to bring your own ideas, along with your experience of fashion, retail and current trends, to this role. You will have opportunities to build your own skills and career progression through training and development – many of our shop managers were promoted internally. Ensuring our recruitment practices are as equitable as possible is our number one priority so we are looking for someone who advocates for others and challenges injustice.

You will be primarily based in the Hackney shop, but you may be required to travel to other shops within London 1 & 2 on a short-term basis.

About you

To be successful in this role you will have retail experience at a supervisory level alongside a genuine interest in charity retail. You will be keen to build your people management skills including working with Crisis members. We are particularly interested in meeting candidates with an interest or background in visual merchandising, although this is not essential. You will be committed to Crisis’s values and mission to end homelessness.

You may have experience in: assistant shop manager, assistant store manager, shop supervisor, store supervisor, charity shop manager, retail manager, charity retail

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage.
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Flexible working around the core hours 10am-4pm
• Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Thursday 15 May 2025 at 23:59.

Can I use Artificial Intelligence (AI) technology for my application?

We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too.

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.

Registered Charity Numbers: E&W1082947, SC040094

The newly appointed EA support’s the International CEO (ICEO). The ICEO holds overall responsibility for the global ministry, including all aspects of strategy and operations across multiple regions. The EA’s role will be pivotal in providing high-level administrative support to the ICEO, ensuring the smooth operation of their daily activities.

GuildHE represents nearly 70 higher education institutions including universities, colleges and specialists.  We advocate for diversity in higher education, championing vocational and technical education, professional programmes and specialist providers.  We are undergoing an exciting period of transformation, evolving our policy approach and member-focused services to significantly increase our impact within the sector and ensure we’re providing timely, proactive support to our members as they address current and emerging 21st century challenges.

To achieve this, we are seeking an enthusiastic and proactive Executive Assistant to be a supportive force to our Chief Executive Officer and senior leadership.  The post holder will have proven experience of supporting senior managers, including diary and inbox management, travel and event planning, and other administrative tasks. The ideal candidate will be a responsive and details-oriented team player who demonstrates exceptional communication and organisational skills while also being able to work quite independently at times. 

Key responsibilities will include:

• Executive support for GuildHE’s CEO;

• Diary support to the CEO, Director of Policy and Strategy, and Director of Operations and Membership;

• Secretariat duties for GuildHE’s Executive Board;

• Financial administration;

• Logistical and administrative support to the wider team; and 

• Demonstrating a proactive approach to embedding EDI principles in all work.

To apply, please submit a CV, and cover letter of no more than 2 sides of A4. 

Please contact Shoni Robertson-Finn with any questions regarding the role and/or recruitment process. 

Role Purpose

This is an exceptional opportunity to join the Royal Hospital Chelsea as Assistant Director of Audience Engagement on a fixed term contract to cover maternity leave.  A core focus of the role is to develop the Royal Hospital Chelsea into a national heritage destination while ensuring our community of veterans remains at the heart of everything we do.

During this fixed term contract, you will be responsible for delivering our public engagement strategy, and drive visits to, and engagement with, the Royal Hospital Chelsea’s heritage, supporting sustained and manageable footfall and increased income through public programmes, secondary spend and commercial visitor opportunities.  

You will oversee the successful delivery and operation of the new Visitor Centre within the recently restored Soane Stable Yard, ensuring the visitor experience both onsite and digital is inspiring, inclusive, and impactful. You will also lead our contribution to the Chelsea Heritage Quarter, including co-delivering the annual Chelsea History Festival, working alongside key partners: the National Army Museum and Chelsea Physic Garden.

This role carries senior leadership responsibility, including line management of a talented team covering public programmes, community engagement, visitor experience, and retail. You are also responsible for managing RHC’s relationship with a café concession. You will work closely with colleagues across the Royal Hospital Chelsea and externally to grow our public reach and income potential, positioning the Royal Hospital Chelsea prominently within London’s cultural landscape and the wider heritage sector.

About You

We are looking for an inspiring, strategic leader with a proven track record in the heritage, museums, or visitor attraction sector. You will bring significant experience in audience engagement or similar roles, including at least five in a senior leadership or management capacity. You will be adept at developing and delivering public-facing programmes, and leading a high-performing, multidisciplinary team.

The successful candidate will be a creative thinker with excellent communication skills, a strong grasp of commercial opportunities, and the ability to develop inclusive strategies that attract core, target, and hard-to-reach audiences.

About Us.

The Royal Hospital Chelsea, home of the iconic Chelsea Pensioners since 1692 provides both sheltered accommodation and full nursing care for up to 300 retired British Army veterans.

The ethos of the Royal Hospital is one that puts a premium on selflessness and companionship.  Our values of nurturing belonging, respect individuals, encourage pride and enjoy life underpin that ethos. We are united in a shared purpose, living and working together and ensuring everyone has a place in our diverse social and military community.

The Royal Hospital Chelsea is dedicated to equality, diversity, and inclusion, where all backgrounds and abilities can reach their full potential. We pride ourselves on attracting a wide range of talent, removing potential barriers, and promoting equal opportunities. We know, the more varied and inclusive our teams are, the better our organisation will be for our community. We are a Disability Confident employer dedicated to hiring diverse talent and ensuring you are treated with respect throughout the recruitment process and upon joining our community.

Our selection process.

Should your application be successful you will be invited to a formal interview, where you will be asked questions relating to your experiences and key requirements of the role. If you are successful after the interviews, we will:

• Ask for references from those you have listed on your application form
• Check your right to live and work in the UK
• Check any declarations you have made on your application form
• Ask you to complete a medical form
• Carry out an Enhanced DBS application.