Customer service coordinator jobs

We are looking for a proactive, positive and team-oriented Schools Coordinator to work within our busy and fast-paced team. You will need to use your initiative and have a willingness to adapt to changing demands and priorities. The ideal candidate will demonstrate a high level of organisational skills, integrity, problem solving and people skills. Your remit will be to ensure the effective and timely onboarding of schools who have registered to our programmes. Ensuring that once they have registered, we provide a seamless and efficient user journey, ensuring maximum school participation once registered, and encouraging further engagement across the organisation. You will need to use your initiative and have a willingness to adapt to changing demands and priorities. The ideal candidate will demonstrate a high level of organisational skills, integrity, problem solving and people skills.

Key Responsibilities

When a school registers for one of the Trust’s programmes, the Schools Coordinator manages the logistics and organisation of each school’s engagement, working closely with the schools and link teachers to ensure the smooth delivery of our programme. This includes:

• Coordinate booking dates/times – working with schools to ensure we fulfil their application to join one of our programmes.
• Handle enquiries and maintain accurate booking records.
• Staff allocation – Secure a freelance educator to deliver content.
• Direct communication – building relationships with schools, teachers, and school staff, ensuring a smooth user experience for our clients. This includes, but is not limited to, answering queries from teachers / staff as received, linking schools with respective freelance educators as necessary, sharing all relevant updates and information ensuring teachers/staff are fully informed about the delivery plans.
• Courier booking – to ensure all hardware is onsite for respective delivery.
• Monitoring – logistics plans and raising any issues with senior logistics staff as they arise.
• Maintain strong relationships with new and existing clients.
• Manage office communications, including phone calls and emails.
• Assist with general administrative tasks to support the teams objectives.

For more information and details on how to apply, please see the full application pack, and head to our website to apply.

Job description

Hybrid working arrangement - based in central Birmingham for 2 days per week with flexibility to work from home on other working days.

Salary £29,651 - £32,773 per annum - full time 36 hours per week. 

Benefits include: 30 days holiday, working flexibly policy, non-contributory healthcare benefits, season ticket loans and a company pension scheme.

Deadline for applications: 30 March 2026.

Interview Date: 10 April 2026.

We are the British Dietetic Association (BDA). We are an award-winning not-for-profit organisation, based in Birmingham, employing dedicated, dynamic and professional staff who deliver services for our membership of more than 12,000 dietetic professionals.

We are the leading organisation of nutrition professionals in the UK; representing the entire nutrition and dietetic workforce across all sectors. Our vision is to improve the health of the UK population by: protecting and improving health and care services, developing health and social care nutrition policy, improving the impact of dietetics and promoting positive discussion on food, nutrition, wellbeing and health.

Role details:

The BDA is seeking a Volunteer Coordinator (Country Boards). This role provides governance and administrative support to the BDA's four Country Boards across England, Scotland, Wales and Northern Ireland, covering everything from scheduling meetings and taking minutes to tracking workplans and maintaining records. The postholder will also act as a key communication link between the Country Boards, local branches, BDA staff teams and members, ensuring information flows clearly in both directions. It's a varied, detail-oriented role that sits at the heart of the BDA's volunteer governance structure.

Ideal candidate:

We're looking for a highly organised Volunteer Coordinator with experience of supporting committees, boards or governance processes. The successful candidate will be confident managing a varied workload across multiple groups, with a keen eye for detail and the ability to communicate clearly with a wide range of people, from staff colleagues to volunteer board members and branch leaders. Proactive by nature, you'll anticipate what's needed and keep things moving without being asked. A solid understanding of governance and accurate record keeping is essential, along with a collaborative, can-do attitude.

Purpose of the role:

The Energy Advice Coordinator will provide essential advice to people affected by spinal cord injury who are struggling with, or at risk of fuel poverty, helping them to improve their situation while recognising and responding to the unique challenges that spinal cord injury can bring. They will manage a caseload offering practical solutions, whilst developing referral pathways to connect them with relevant services to improve their energy efficiency and reduce their fuel costs.

The role will also lead the development of knowledge and skills across Back Ups’ staff and volunteer teams, developing easy to use resources and an understanding of when and how to escalate cases for more in-depth advice. They will work closely with sector charities and advice organisations to ensure a high quality of seamless support while creating a lasting legacy for people affected by spinal cord injury.

RESPONSIBILITIES:

• To provide impartial advice to householders on the telephone, at events or online group events.
• Make use of internal and external referral systems to ensure clients’ needs are met;
•  Respond to enquiries from the public, local authority staff, private and voluntary sectors or installers and, where appropriate, redirecting them to members of staff or other agencies;
• Maintain quality of advice and information as required
• Work with the wider Back Up team to create resources to support people affected by spinal cord injury, both digitally and physically.
• Work with Back Up’s services team to embed and deliver group based online advice sessions in our support groups and course modules.
• Develop and lead a programme to ensure Back Up’s services staff and volunteers develop a baseline of knowledge that enables them to identify and provide basic information to people affected by spinal cord injury around energy efficiency.
• Conduct thorough assessments of clients' energy needs and identify potential solutions and further sources of support through telephone-based support.
• Provide tailored advice on energy-saving measures and support schemes to the caseload.
• Work collaboratively with local authorities, energy providers, and other relevant organisations to ensure comprehensive support for those in the caseload.
• Educate people affected by spinal cord injury on energy efficiency and ways to reduce their energy consumption.
• Maintain accurate records of all interactions and support provided, ensuring confidentiality and compliance with data protection regulations.
• Support the project manager with the development, delivery, and evaluation of the energy advice project.
• To maintain up to date, working knowledge of sustainable energy matters, affordable warmth, renewable energy, water heating and usage.
• At all times, ensure that advice service and activity are in line with the requirements of the project;
• Effectively utilise existing sources of data to identify suitable opportunities to meet customers’ needs.
• Stay up to date with relevant policies, schemes, and best practices related to fuel poverty and energy efficiency
• To develop and implement partnerships and referral routes that support people affected by spinal cord injury with relevant energy advice.
• Liaise with organisations to develop partnerships by utilising appropriate resources and support mechanisms;
• Represent Back Up at various partner meetings;
• Develop and maintain effective operational partnerships with key delivery agents and stakeholders.
• Monitor and report on the impact of interventions and support provided.

General

• Take responsibility for ensuring communications are in line with GDPR.
• Ensure that you work within Back Up’s policy framework.
• Carry out any other tasks that may be within the scope of the post to ensure the
• effective delivery and development of the service.

 The above list is not exclusive or exhaustive, and the post holder will be required to undertake such duties as may reasonably be expected within the scope of this role.

PERSON SPECIFICATION:

Essential:

• Minimum of 1 years' experience in a similar role, ideally within Energy Advice or similar area.
• City & Guilds Energy Awareness 6281-01 or the ability to achieve this.
• Willingness to undertake mandatory training and development opportunities as required.
• A keen interest in energy issues and concerns currently facing energy consumers.
• An enthusiastic attitude, patience and empathy to support people with the issues they are facing and the ability to assess individual situations and provide practical and effective solutions.
• To be non-judgemental and respect views, values and cultures that are different to your own.
• The ability to prioritise your own work and meet deadlines.
• Demonstrable experience of providing Information advice and support, preferably withing the energy advice sector.
• Experience of working with both groups and individuals to provide support.
• Experience of delivering/facilitating training workshops.
• Experience of managing own projects and working to targets and deadlines.
• A good understanding of evaluation and confidence in gathering feedback data to measure impact.
• Excellent verbal and written communication skills, with the ability to explain complex information in a clear and accessible manner.
• IT/digital skills including ability to use Microsoft packages and a willingness to learn new packages as required.
• Able to build excellent relationships with a range of stakeholders
• Strong attention to detail and the ability to record information effectively.
• Flexible and can respond professionally to changing briefs, deadlines and priorities.
• Flexibility to work occasional evenings and weekends as required.

Desirable:

• Personal or professional knowledge of disability, particularly spinal cord injury.
• Demonstrable experience of providing Information advice and support within the energy advice sector.

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

This is a brilliant opportunity to join a dynamic and ambitious team as we aim to deliver a consistently excellent experience to our supporters.

Location: Flexible, in line with our hybrid working policy. We work together in the London office a minimum of two days a month, plus other occasional in-office days as required.

About the role

The mission of the Supporter Care team at Crisis is to ensure that everyone who contacts us has an excellent experience. We are looking for a new Customer Service Coordinator with a strong background in customer service/supporter care. In addition to being great on the phone and having excellent writing, the successful candidate will be a problem solver who loves methodically working through issues to uncover root causes. You will also have a strong collaborative approach and be willing to develop yourself professionally by learning new skills.

This is an exciting time to join our team. We are about to transition to our new CRM (Microsoft Dynamics 365). We are also implementing new ways of getting the most from our contact management system (Zendesk), utilising AI and other functionality. This role will suit you if you have a strong understanding of customer service, are able to learn new technologies and to adapt to a changing environment all while delivering consistently excellent service.

About you

To be successful in this role you will:

• Have significant current or very recent experience in telephone-based customer/supporter service
• Be an initiative-taker, actively seek solutions before escalating issues
• Be able to effectively handle complex and difficult telephone calls
• Have a strong work ethic and ability to carry out a high volume of tasks to high levels of quality and speed
• Be motivated to develop professionally and consistently meet performance targets

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
• Enhanced maternity, paternity, shared parental, and adoption pay
• Wellbeing Leave to be used flexibly
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 22nd March 2026 at 23:59

Interview process: Competency based interview plus assessment tasks

Interview date and location: In person interview at Universal House, 88-94 Wentworth St, E1 7SA, week commencing 13th April 2026

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences.

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.

Registered Charity Numbers: E&W1082947, SC040094

We are a flexible and inclusive team and welcome applications from candidates from diverse backgrounds, including unpaid Carers and ex-Carers.

About Us: Established in 2014, Forward Carers is an award-winning not for profit social enterprise on a mission to create Carer Friendly Communities across the UK, places that understand and support unpaid Carers. We achieve this by developing partnerships with not-for-profit organisations who deliver our services. We also work directly with services, businesses, and employers to empower them to support the unpaid Carers in their communities.

Our current contracted services are Birmingham Carers Hub & Young Carers Service, Sandwell Carers Hub, Dudley Adult Welling being & Young Carers Service Walsall Carers Hub, Carer Friendly Wiltshire and delivering the Carer Friendly ID scheme in Dorset. We also seek charitable funding from organisations such as the Big Lottery. 

Join us in delivering early intervention support that empowers young people to thrive.

As a Children and Young People (CYP) Community Wellbeing Co-ordinator, you will support children and young people experiencing challenges such as anxiety, low mood, social isolation, family pressures, and school-related stress. Through personalised, strengths-based plans, you’ll connect them to positive, non-clinical community activities and services that build resilience, confidence, and long-term wellbeing.

Key Responsibilities:

• Meet with young people and their parents/carers to understand what matters most and co-produce tailored action plans.
• Connect families to relevant voluntary and community sector services.
• Provide short-term support (approx. four sessions), including follow-ups and accompanied visits where appropriate.
• Work collaboratively with GP practices, schools, healthcare professionals, and community organisations.
• Maintain accurate records, monitor outcomes, and contribute case studies and reports.
• Support safeguarding processes and ensure safe, appropriate exit planning.
• Champion social prescribing locally and strengthen partnerships across Bexley.

The CYP Social Prescribing Project focuses on early intervention, reducing health inequalities, and improving emotional, social, and physical wellbeing. By linking young people to community-based support, we ease pressure on statutory services while promoting holistic, person-centred care.

If you are committed to making a meaningful difference in young people’s lives and thrive in partnership-based community work, we would love to hear from you.

We are looking for a candidate who can demonstrate:

• A strong understanding of the diverse needs of children and young people.
• Knowledge of safeguarding responsibilities and best practice.
• Experience of partnership working and engaging families in community-based support.
• Excellent communication, organisation, and case management skills.

The Charity advisor and partnership coordinator will play a pivotal role within Barnsley CVS’s growing and ambitious team, supporting local VCSE organisations to grow in strength, knowledge and connections.

This varied and dynamic role offers the opportunity to provide advice and guidance to VCSE organisations, create and develop resources and training, build and strengthen partnerships and play a role in ensuring the voice of the community has a influence in Barnsley’s development.  Your role will help ensure organisations and partnerships run efficiently and effectively. You will also provide flexible first-contact support, contributing to the professional and welcoming operation of the organisation.

This is an excellent opportunity for an organised and experienced VCSE professional to impart knowledge to others and make a tangible difference in the borough. The role offers exposure to a wide range of community-focused projects and the chance to be an integral part of a team driving positive change.

Salary: £33,612 FTE (£22,711 pro rata)

Hours: 25 hours per week

Reportable to: Head of Partnerships and Operations

Responsible for: No current direct reports but may develop volunteer or staff reports

Benefits:

- Flexible work start time and finish

- 5% pension contribution

- Additional annual leave days given between Christmas and New Year when the office is closed

- Volunteer leave of your choice equivalent to one full work week

- Free tea and coffee

- Free parking in the town centre

- Personal training budget provided

ABOUT SEO LONDON

SEO London is an education and training charity that advances social mobility by empowering exceptional students to secure roles within competitive industries.

We are a UK charity that unlocks potential and transforms careers. We empower students and young professionals from underrepresented backgrounds, bridging the gap between untapped talent and the world’s most competitive industries. Since 2000, our alumni have excelled in top global firms, proving that access and opportunity drive success.

SEO ALUMNI PROGRAMME

SEO has a long and proud history, with our first alumni cohort graduating in 2001, meaning we have reached our 25-year milestone. Our role is to nurture meaningful, long-term relationships with our extensive alumni community through an engaging and dynamic programme. This includes industry networking events, social gatherings, newsletters and communications, volunteering opportunities, and access to our talent pool.

We create pathways for alumni to remain connected not only to SEO, but also to the wider professional network, opening doors to new opportunities across industry. Through this work, we cultivate advocates who champion our programmes, recommend them to others, and actively support the next generation of underrepresented students to access sectors that may not otherwise be immediately available to them.

OUR VISION

A society where everyone, regardless of background has equal opportunity to achieve long-term professional and personal success.

OUR MISSION

To prepare talented students from underrepresented backgrounds for career success through industry-specific education and training.

OUR VALUES

Ø  Diversity: We value teamwork and champion diversity in all its forms, including diversity of thought.

Ø  Innovation: We foster a culture of creativity and forward thinking. We continuously seek new ideas to support our service users while ensuring the meaningful engagement of our sponsors.

Ø  Integrity: We act with integrity and communicate openly with all our stakeholders.

Ø  Collaboration: We provide a collaborative and rewarding environment with continuous personal and professional development opportunities for all.

WHO WE SUPPORT

At SEO London, our mission is to support those who are most underrepresented in the industries we work with, particularly individuals from low socioeconomic backgrounds. 

THE ROLE

The Research co-ordinator will help provide a high-quality in-house prospect research service to support the alumni engagement strategy. The postholder will support the charities' strategic engagement and relationship-building efforts, with a particular focus on identifying, researching, and prioritising the charities most senior, influential, and high-potential alumni.

While this role supports fundraising activity, its primary emphasis is on insight-led engagement, including the development of a strategic power list to inform long-term relationship management and future philanthropic support. 

RESPONSIBILITIES AND ACCOUNTABILITIES

· Providing a high-quality in-house prospect research service to the Alumni team and senior leaders, to support strategic alumni and stakeholder engagement 
• Proactively identifying, assessing, and prioritising senior, influential, and high-potential alumni and stakeholders using agreed criteria such as leadership seniority, professional influence, networks, and engagement indicators 
• Supporting the creation, management, and ongoing refinement of a strategic engagement power list to inform relationship-building, stewardship, and long-term engagement planning 
• Delivering a pipeline of high-quality briefing materials for the head of Alumni Engagement and others within senior leadership team
• Compiling and managing a portfolio of research materials and insight projects, including alumni and stakeholder profiles, network mapping, influence analysis, and country-specific intelligence to support engagement activity
• Recording, managing, and enhancing the quality of alumni and stakeholder data using the organisation’s CRM database (Salesforce), ensuring records are accurate, current, and usable for engagement planning 
• Supporting data cleansing and enrichment activity to strengthen the organisation’s understanding of its alumni and stakeholder community 
• Ensuring all research activity is conducted ethically and in line with data protection requirements, exercising discretion and maintaining confidentiality at all times 
• Role modelling the organisation’s values of commitment, inclusion, belonging, growth and innovation 
• Undertaking any other duties relevant to the role, as requested 
• Demonstrating a strong commitment to the organisation’s values, ethos, and mission 

PERSON SPECIFICATION

ESSENTIAL SKILLS and EXPERIENCE

· Previous experience in an educational development, advancement, or alumni office; direct experience in prospect research or insight roles is essential.

· Strong written communication skills, with the ability to summarise complex information clearly and accurately

· Excellent attention to detail, with a commitment to data quality and accuracy

· Ability to use initiative and creatively source information to identify opportunities and map relationships and networks

· Ability to handle sensitive information, maintain confidentiality, and exercise sound judgement

· Experience of accurate data entry and record maintenance, with a good working knowledge of CRM systems (Salesforce preferred) and the ability to run reports

· Strong IT skills, including experience with Microsoft Word, Excel, PowerPoint, and Outlook

· An interest in, and commitment to the charities core aims, value and mission.

WHAT WE OFFER

· Annual Leave: 28 days + Bank Holidays.

· Enhanced Family Friendly Policy.

· Flexible working (2 days in the office) and a lovely office space by Borough Station.

· Benefits:

o Employee Assistance Programme

o And more…

EQUAL OPPORTUNITIES STATEMENT

SEO London is committed to ensuring that no prospective or current employee is discriminated against on the basis of race, sex, gender, nationality, marital status, sexual orientation, employment status, socioeconomic background, disability, age, or any other protected characteristic. We also strive to avoid disadvantaging individuals due to any condition or requirement that is not demonstrably justifiable.

Do you share our dream of a UK where poverty is a thing of the past?  

Founded in 2019, the Poverty Truth Network believes this can only happen when those most impacted by poverty are at the heart of the movement to end it. Our specific contribution brings together people experiencing poverty with those with responsibilities for alleviating it.

We are now recruiting for an Administrative Coordinator to join our team. 

This is a key enabling role within a small, relational and values-led organisation. The Administrative Coordinator will provide coordinating and administrative support across the Network, helping ensure smooth systems, high-quality financial administrative and shared working practices across a dispersed team. 

You will be a highly organised and dependable administrator, with experience supporting finance and digital systems, and a clear commitment to social justice and relational ways of working. 

Key tasks include:

• Coordinating meetings, events and trustee processes 

• Providing hands-on finance administration, including bookkeeping using Xero 

• Supporting digital systems, CRM and data stewardship 

• Maintaining accurate records and shared documentation 

• Contributing to consistent, relational and accountable ways of working across the Network 

This role involves working from home with some travel. 

We welcome applications from people with the necessary skills and experience from all walks of life, particularly those from communities underrepresented in the charity sector. 

How to apply 

To apply, please send your CV and a cover letter (maximum 2 sides of A4) explaining how your skills and experience match this role. Please include the names and contact details of two referees (at least one of whom knows you in a professional capacity). 

The application deadline is 23:30 on Wednesday 25th March.

Interviews will be held online on 1st and 2nd April.

Applications will only be considered from applicants who already have the right to work within the United Kingdom. 

Are you passionate about supporting people affected by cancer? Do you believe everyone deserves equitable access to compassionate, personalised support—regardless of their background or circumstances? If so, this could be the perfect role for you. 

 We are looking for a compassionate, motivated person to join our Beyond Diagnosis Service across Nottingham and Nottinghamshire. 

In this role, you will: 

• Support people affected by cancer through personalised care planning 

• Connect individuals to voluntary and community sector support 

• Build strong relationships with partners and clinical teams 

• Support and supervise volunteers 

• Help develop local referral pathways and increase the service’s reach 

• Maintain accurate data and contribute to monitoring and evaluation 

We’re looking for someone who is empathetic, organised, community focused and committed to reducing health inequalities. 

If you’re passionate about improving people’s lives and want to work in a supportive, values-driven organisation, we’d love to hear from you. 

Join Us as our Operations Coordinator 

BeSpace is a small but growing Christian charity with a big vision to see a future where every child has space to develop personal tools to pray, reflect and grow spiritually throughout their lives, helping churches, schools and communities to flourish.

We have seen incredible impact through developing prayer and reflections spaces in schools across Oxfordshire. Since 2010, over 65,000 children have experienced prayer and reflection spaces led by local churches, trained and resourced by us. Currently 60 schools a year have one. Now, we’re building on this momentum to reach over 115 schools in the next three years and are preparing to grow nationally with developing contemplative retreats for schools.

About the Role

We are looking for an Operations Coordinator to cover adoption leave, likely for one year. This is a vital role in keeping BeSpace running smoothly and enabling our small but growing team to thrive. You will also, where needed, play a hands-on role in supporting churches and schools in our work. 

In this role, you will:

• Take responsibility for key operational processes including recruitment, HR, and volunteer management systems — not only maintaining them effectively but actively seeking ways to innovate and strengthen them, with guidance and support from senior leaders. 
• Manage finance administration, including donations, CRM (Beacon), and Gift Aid claims.
• Project manage BeSpace events and provide admin support to the team.
• Develop and maintain systems for impact tracking, GDPR compliance, and volunteer management.
• Provide communications and social media support.
• Where needed, support on-the-ground delivery of retreats and prayer and reflection spaces in schools.
• This role would suit someone with strong organisational and administrative skills, a passion for children’s spiritual development, and a willingness to get stuck into a wide variety of tasks.

About You

We’re looking for someone who is:

• Exceptionally organised, with the ability to manage multiple projects.
• Confident using IT systems and willing to learn how to use a CRM (Beacon).
• Able to work independently and collaboratively.
• Flexible, adaptable, and willing to work occasional evenings/weekends.
• Personally committed to BeSpace’s vision, with a strong Christian faith and a desire to see children flourish spiritually.

Experience in HR, finance, events, or charity administration would be an advantage, but we’re open to applicants with transferable skills.

Role Details

• Position: Operations Coordinator
• Location: Hybrid, travel required for in person team days 3 - 6 times a year and approximately 1 day a week into Oxford.
• Hours of work: PT 4 days a week. (28 hours) Flexible for the right candidate.
• Salary: £22,000 – £25,000 (pro rata) depending on experience. 
• Start Date: Monday 11th May 2026 

Why work for BeSpace?

We are intentional about developing an excellent team culture and an environment through which you will thrive, grow and succeed in your role. 

Your benefits include: 

·Generous annual leave – 25 days (pus bank holidays) per year, pro rata

·Additional time off between Christmas and New Year.

Help us spark moments of hope for families navigating the toughest of journeys. Step into a role where your creativity and flair in making connections will directly shape the support we can offer to children and young people with complex medical needs and their families.

At The Maypole Project, every conversation, campaign, and community partnership helps families feel less alone. As our Fundraising & Marketing Coordinator, you’ll be at the heart of that impact—translating stories into support and turning connections into meaningful change.

This role blends relationship‑building, digital creativity, and hands‑on event involvement. You’ll work closely with our Fundraising Manager to nurture supporters, engage local groups and businesses, and help deliver fundraising initiatives that raise both awareness and vital income for the charity. Whether responding to an enthusiastic new donor, rallying volunteers for a community event, or shaping a campaign that reaches young people and families, your work will help fuel the services they rely on. You’ll be joining a small, supportive, purpose-driven team where your ideas and initiatives are welcomed and your contribution is valued.

In this role, you’ll:

• Develop warm, genuine relationships with supporters—ensuring they feel valued, informed, and inspired to stay involved.
• Spot opportunities to connect with community organisations, corporate partners, and local champions who can amplify our mission.
• Bring our story to life through engaging digital content across the website, social media, newsletters, and print materials.
• Support the creation and delivery of fundraising events and marketing campaigns that strengthen our reach and deepen our impact.
• Keep supporter data accurate and meaningful, helping us learn, improve, and deliver excellent stewardship.
• Use digital tools and analytics to shape strategies that genuinely resonate with the audiences we serve.

Rye Harbour Nature Reserve & Discovery Centre is a welcoming and inclusive workplace. Primarily an office-based role within the incredible Discovery Centre building at Rye Harbour Nature Reserve. The Volunteer Coordinator oversees recruitment and retention of volunteers at Rye Harbour Nature Reserve, ensuring safeguarding requirements are met including DBS checks and references where appropriate. Developing new and innovative approaches to volunteering to attract new volunteers, keeping existing volunteers engaged and promoting diversity in the organisation. Managing volunteer rotas, providing volunteer support and ensuring effective delivery of all volunteer activities. Planning and implementing a range of activities and events to acknowledge and thank volunteers for their contribution. Maintaining and updating existing volunteer data base. Ensuring data retained by Sussex Wildlife Trust is relevant and up to date. The Volunteer Coordinator supports the Discovery Centre team and helps with daily operations of the visitor centre whenever possible.

Join us as our Societies & Volunteering Coordinator and help shape vibrant, student‑led communities. Bring your creativity, energy and passion for supporting volunteers to a role that makes a real difference.