Customer service coordinator jobs

Community Engagement Coordinator – North Region, England

Location: This post is home-based, working within BookTrust’s Northern England region, which covers the North West, North East, and Yorkshire & the Humber. The role requires flexibility and travel across the region and to other BookTrust offices in England, Wales and Northern Ireland. 

Contract: Permanent, full-time

Salary: £30,000 per annum

BookTrust is the UK's largest reading charity, and we reach millions of children every year with books, resources and support to get every child reading, regularly and by choice. We are national in scale and operate in every region in England, Northern Ireland and Wales. We work through every local authority, via children’s centers, schools, libraries and health professionals, to reach families. Our England Partnerships Team supports our wide range of partners in a place-based way, working in and with local communities and the children and families most in need of support.

As a Community Engagement Coordinator, you will work within the regional partnerships team.  You will manage a caseload of community work to support programme delivery, partnership network development and bespoke learning and development with the BookTrust partner network. You will create excellent links into communities and develop relationships with stakeholders in order to support BookTrust delivery and development, and place-based, community-led initiatives.

We are looking for a positive and enthusiastic, credible ambassador with a demonstrable ability to make connections across a wide range of people and groups in order to deliver ambitious projects. You will have great communications skills with the ability to engage effectively with a diverse range of audiences, in writing and in person. You may have worked within or across a local authority provider or network, in outreach or in a project within a local community or the third sector. You may have experience working with children and families experiencing deprivation, or in children’s reading. You will be highly motivated with the ability to work unsupervised across multiple projects in disparate locations simultaneously, and to work at pace, often to tight deadlines.

As Liverpool Zoe's Place continues on its exciting journey to a brand new, state-of-the-art hospice, and following a period of increased profile across all media platforms; now is a really exciting time to join our team as our Senior Marketing Coordinator (Maternity Cover).

Over the coming 12 months you will manage all of our social media content and campaigns, lead on graphic design for our fundraising and service delivery campaigns, help us to keep in touch with families, supporters and stakeholdes, and contribute to our renaming and rebrand process which is getting underway in early 2026.

Working alongside a passionate, committed and highly-skilled team of nurses, health case assistants, specialists, fundraisers, administrators and other professionals, you will help to ensure that Liverpool Zoe's Place continues to deliver outstanding care to young children with complex conditions, and their families. 

Liverpool Zoe's Place has been on an incredible journey over the past 18 months, raising more than £7.5million in 31 days and launching the programme of works that will lead us to our new home in West Derby, and one of the best childrens' hospices in the world.

If you have experience of managing social media, graphic design and comms, and you're ready for a new challenge, we would love to hear from you. 

Queen’s Crescent Community Association (QCCA) runs one of the largest and most diverse older people’s services in Camden. We operate in the borough’s most deprived area and annually support around 300 people aged 55+ to live happier, healthier, more connected lives.

The new co-ordinator will be responsible for delivering a full programme of activities.

We are looking for someone who will:

• Lead, manage and deliver the programme for people aged 55+ in Gospel Oak and the surrounding areas.

• Line-manage sessional and part-time staff, overseeing HR, payroll and supervision.

• Recruit, manage and supervise volunteers, ensuring they are actively engaged in designing and delivering services.

• Prioritise outreach and promote the programme locally, building positive relationships with older people, care homes, sheltered housing, health centres and other partners.

• Deliver regular and accurate reporting, including surveys, consultations and data for board meetings, funders and fundraising.

• Plan and deliver a sustainable programme, balancing free activities with occasional fee-paying or volunteer-led sessions through creative thinking.

• Support older people to access internal and external services that promote their mental health and wellbeing.

• Organise specialist talks, workshops, lunches, coffee mornings and activity refreshments, ensuring all supplies, volunteers and logistics are in place.

• Lead on key administrative duties, including registration forms, attendance registers, CRM updates, progress reports, income and expenditure records, Square Up entries, Equals card spreadsheets, petty cash, payroll hours and the Blip database.

• Plan monthly outings, design the monthly events calendar, maintain the mailing list, and ensure all activity reflects good practice models, quality standards and integration with QCCA’s wider services.

About SafeLives

We are SafeLives, the UK-wide charity dedicated to ending domestic abuse, for everyone and for good. 

Last year alone, 14,000 professionals received our training. Over 80,000 adults at risk of serious harm or murder and more than 100,000 children received support through dedicated multi-agency support designed by us and delivered with partners. In the last six years, over 4,000 perpetrators have been challenged and supported to change by interventions we created with partners, and that’s just the start.

Together we can end domestic abuse. Forever. For everyone.

About the role

As a Training Coordinator for SafeLives, you will provide effective and efficient co-ordination of resources and support for the Training team, commissioners and learners across all SafeLives’ training programmes.

Hours: 37.5 hours per week.

Location: Hybrid - Attending the Bristol office on a Thursday at minimum.

Benefits

• 34 days' holiday incl. public holidays
• Flexible working e.g. compressed hours
• Cycle to work scheme
• Eye care vouchers
• Pension scheme with 4% employer contribution
• Childcare vouchers
• Employee assistance programme
• Clinical supervision
• Holiday purchase scheme to buy up to an additional 5 days
• Enhanced family leave policies
• Enhanced sick pay
• Professional development fund
• Individual learning budget
• Restorative practice training
• Time off in lieu 

If this challenge sounds as exciting to you as it does to us and you believe you have the qualities we have described, please take a look over the job description and submit a 500-word cover letter and CV.

Closing date: 9.00am on 5th December 2025.

SafeLives is a committed provider of equal opportunities for all; please see our job description for full details.

No agencies, please.

Help us tackle health inequalities and support people excluded from care.

You’ll coordinate and deliver DOTW’s (London-based) outreach clinics and national advice line, guiding volunteers and ensuring compassionate, high-quality services for people facing destitution, violence, trafficking, or homelessness.

We’re looking for someone with excellent coordination and advocacy skills, emotional resilience, and experience supporting vulnerable groups. You’ll lead with empathy, think on your feet, and keep service users’ safety and dignity at the heart of everything you do.

We offer clinical supervision, wellbeing support, and training in trauma-informed and safeguarding practice.

We warmly welcome applicants with lived experience of migration, homelessness, or exclusion from health services.

Job Title: Corporate Volunteering Coordinator

Location: Birmingham, B24 8HZ

Hours: Full Time, 37.5 hours per week

Salary: £27034 per annum

We host hundreds of corporate volunteering sessions each year, giving businesses the chance to make a real impact while supporting our work. These sessions are also an important source of income for FareShare Midlands.

The Role

We’re looking for a confident and organised Corporate Volunteering Coordinator to ensure our corporate volunteering sessions run smoothly and leave a lasting impression. You’ll be the main point of contact for companies before, during and after their visit — managing bookings, welcoming groups on site, supporting activity throughout the day, and gathering feedback to help grow and strengthen these relationships.

Key Responsibilities

• Coordinate all aspects of corporate volunteering and room bookings — enquiries, scheduling, confirmations and follow-up.
• Communicate clearly with company contacts to ensure their visit meets expectations and supports FareShare Midland’s objectives.
• Ensure the hosting space is well-prepared and fit for purpose, with all facilities ready (e.g. tea, coffee, refreshments, signage and equipment).
• Act as the main host throughout the visit, navigating the day for corporate volunteers and ensuring a smooth, engaging and positive experience from start to finish.
• Prepare for each session, liaising with Warehouse and Kitchen teams to ensure activities and resources are ready.
• Meet, brief and host visiting groups, providing a friendly welcome and clear information about safety and impact.
• Be present throughout the day to support participants and ensure a positive experience.
• Collect feedback and share outcomes to maintain and build relationships with corporate partners.
• Keep accurate records of bookings, attendance and feedback, and report on activity as required.
• Contribute ideas to continually improve volunteer experience and help monetise corporate relationships.
• Work closely with the Fundraising team to identify opportunities for deeper engagement or repeat visits.
• Provide feedback and insight from corporate visits to inform relationship management and partnership growth.
• Support the collection of impact data and stories to demonstrate the value of corporate volunteering for partners and FareShare Midlands.
• Liaise with internal teams to coordinate logistics, communications, and storytelling around corporate volunteering activities.

Person Specification

Skills & Experience

Essential:

• Excellent organisational and coordination skills.
• Strong communicator with confidence leading and engaging groups.
• Friendly, professional and customer-focused.
• Good attention to detail and ability to manage multiple tasks.
• Flexible and hands-on approach, comfortable working in busy environments.
• Competent using Microsoft Office and simple databases.
• Strong team player with ability to collaborate across departments

Desirable:

• Experience in volunteer coordination, events, customer service or corporate engagement.
• Knowledge of the charity or CSR sector.
• Understanding of health and safety in volunteer or warehouse settings.

How to Apply

 To apply, please submit:

• A supporting statement demonstrating your suitability for the role and explaining your interest in FareShare Midlands.
• Your CV.

The closing date for applications is Monday 24th November 2025.

Development Coordinator

Fixed term until February 2027

Part time – 22.5 hours per week

Support Staff Spine Point 16 (£33,232 FTE): £20,208 per annum pro rata

Hills Road Sixth Form College is looking for a proactive and versatile Development Coordinator to support the Development Director in fundraising for the College.

The Development office was established in February 2025 in order to raise funds for facilities and activities which are over and above what is possible through state funding alone. The Development Director has begun building relationships with alumni, parents, companies and Trusts/Foundations and this is a fantastic opportunity to join the team in a new role in order to further grow fundraising for the College.

We offer a wide range of competitive benefits including a generous pension scheme, free use of the College sporting facilities, free on-site parking, cycle to work scheme, discounted local train travel, as well as discounts on all our Adult Education courses.

The College is committed to carefully considering all flexible working requests. For this role in particular, we are open to discussing the possibility of a term-time only contract, and flexible working days. Please wait until the job offer stage before asking us about flexibility, and we will explore what would work best in this role.

Closing date: Monday 8 December 2025 at 9am

Interviews: Thursday 18 December 2025

Details and an application form for the above post may be obtained from our website by clicking apply 

The College is committed to safeguarding and promoting the welfare of its students and staff and expects all members of the College community, volunteers and visitors to share this commitment. The College actively promotes equality and diversity and welcomes applications from all sections of the community.

Who are Challenge Partners

Challenge Partners works nationally with over 500 schools and 100 trusts, delivering programmes and networks to support school and trust improvement and leadership development. Our programmes for schools include the Quality Assurance Review, Growing the Top, Extending Leading Practice, and the SEND Developmental Peer Review. Our collaborative networks for school leaders operate locally (hubs), regionally (Jubilee Networks), and nationally. You can read more here. 

We also offer Trust programmes such as the Trust Peer Review and Trust Leaders’ Network. You can read more here. 

As we expand our National Network of Excellence, this is an exciting time to join our central team and contribute to our partnership's success.

Job Purpose

The Partnership Coordinator role is varied, offering the chance to develop a wide range of skills. Responsibilities include delivering programme and network activities, managing local hubs, supporting events and meetings, and participating in recruitment and retention activities led by the Partnerships Team.

Working closely with school and trust leaders and hub managers, you will need excellent relationship management skills, attention to detail, and a commitment to continuous improvement.

This position requires individuals who are self-motivated, organised, detail-focused, and strong communicators. 

We are looking for new colleagues to focus on delivering our programmes and networks, ensuring a great experience for our partner schools (about 60-80% of your time). The remaining time will be spent on hub account management, supporting knowledge exchange and network growth, and handling general partner queries.

Key Responsibilities

Programme and Network Delivery:

- Support the planning and delivery of programmes and networks, including scheduling dates, organising training sessions, and other activities.

- Support the organisation and delivery of programme-specific and national events.

- Maintain relationships with key stakeholders, including resolving operational issues and escalating as needed.

- Provide year-round support to local Hub Managers to ensure schools receive necessary support.

- Monitor programme, network, and hub data to identify risks and/or trends, providing regular reports and updates to support the continuous improvement of our activities. 

Partner Relationship Management:

- Work with the Challenge Partners Central Team to ensure an excellent experience for partners and help schools maximise their partnership value.

- Support the induction and onboarding of new schools to their hubs and the National Network of Excellence.

- Troubleshoot and respond to school or trust queries through internal customer care systems.

- Utilise and update our CRM system (Salesforce).

Communications:

- Respond to email and phone queries about Challenge Partners, programmes, networks, and hubs professionally and promptly.

- Collaborate with programme, network, and partnership leads to provide high-quality communications to partner schools, including renewals, induction, onboarding, engagement emails, and hub updates.

Recruitment and Retention:

- Support year-round recruitment of schools to the Network of Excellence, working with hubs to deliver introductory events.

- Provide updates on schools in your hub to inform retention campaigns.

- Manage leads within your hubs, connecting schools with local hubs and Jubilee Networks.

Other Tasks:

- Perform other tasks as appropriate for the role.

Person Specification

• Excellent organisational skills, with the ability to manage your time effectively.

• Ability to balance competing priorities whilst working across multiple areas of work.

• Excellent written and verbal communication skills, with the ability to deal with people diplomatically and appropriately, building rapport with those at varying levels of seniority.

• Solutions-focused approach to problem-solving, demonstrating the ability to identify issues and develop effective strategies to overcome them.

• High computer literacy - confidence and competence in using GSuite, Microsoft programmes and Salesforce (or similar CRM system) would be an advantage

• Positivity, optimism and flexibility - we are a small organisation and all staff are expected to contribute across the organisation (and sometimes beyond their specific job role) to ensure our success and sustainability. 

• A willingness to learn and give and receive feedback.

• A passion for education, and a desire to make a difference.

Benefits of working for Challenge Partners

• Work-life balance

• Annual leave

• Employer pension contributions

• Health and wellbeing support

• Training and development

• Family-friendly policies

• Connection and celebration

Job Title: Community Programmes Coordinator

Location: RHS Vicent Square, London - with some flexibility to work from home and occasional travel (with some overnight stays)

Salary: £32,000

Hours: Full-time (37.5 hours per week) 

Contract: Permanent 

Closing date for applications:  Wednesday 26th November 2025 

Are you passionate about plants, gardens and nature? Do you believe in the power of gardening to support people, places and our planet? Are you excited about the idea of supporting, enabling and amplifying community action that will create green change at scale? 

If this sounds like you, join the RHS Communities Team as our new Community Programmes Coordinator, as we expand our mission to champion, support and connect the UK’s vibrant community gardening movement.

Overview of the Role 

This integral new role to the National Community Programmes team will drive forward our important Britain in Bloom, It’s Your Neighbourhood (IYN) and Affiliated Societies programmes, ensuring their smooth administration and continued success.

Together with the Community Programmes Manager and Officer, you will be coordinating the day-to-day administrative aspects of our programmes. This will include providing our Affiliated Societies members with an exceptional service and growing its membership. This role requires excellent communication and administration skill with the ability to accurately update and maintain database systems. You will need to have a flexible approach to work, the ability to multitask and maintain a friendly approach when liaising with different people, ensuring high levels of customer care and excellent attention to detail.

To work for the Royal Horticultural Society (RHS) is to join a thriving charity, whose mission is to be there for everyone on their lifelong adventure with gardening. Everything we do is built on the transformational power of gardening – and the benefits it brings to people, places and our planet. 

And we couldn’t do this without our people. We’re proud of the knowledge, enthusiasm and ideas that each one of our team members brings. From working across our social media channels, to volunteering in the RHS Gardens, from serving customers in our garden centres to running national marketing campaigns, we believe that every member of the RHS team should have the opportunity to make a difference.  Our careers portal here provides a comprehensive overview of what we offer, the teams that work at the RHS and our great benefits. 

Details of our great benefits can be found here. 

As Community Programmes Coordinator you will be responsible for:

• Coordinating Affiliated Societies membership to ensure members have a positive experience and continue their relationship with the RHS.

• Providing administrative support to the Britain in Bloom Federation

• Working with the Community Programmes Officer to research, plan and organise the Britain in Bloom UK Finals competition judging.

• Organising and supporting National Community Programmes online or in-person events, network meetings and services.
• Providing administrative support to the National Community Programmes team to ensure programmes are delivered. 

About you

You will be able to show: 

• An enjoyment of working in secretarial and administrative settings including collating data, organising meetings, scheduling diaries and answering general enquiries.

• An interest and experience of planning and making travel and accommodation bookings.
• Strong attention to detail with the ability to manage multiple tasks effectively, demonstrating excellent time management, prioritisation, and accuracy in all aspects of work.
• Excellent written and oral communication skills, including the ability to engage with different audiences. 

• Adept interpersonal skills, with experience of building external relationships and collaborating with a wide range of contacts. 

• The ability to work as an integral member of a small, high-performing team, and to work collaboratively and with agility across the team and the wider organisation. 

Safeguarding and Inclusion  

The RHS is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all personnel to share in this commitment. We are an inclusive employer and welcome applicants from all backgrounds. 

Other Information

We may review applications as soon as we receive them so if you see a vacancy that you are interested in, please apply straight away as the vacancy will be closed as soon as we hire the right candidate. If you require any additional support with making your application, please contact Sharon Ellis please ensure to include the job title or job reference number REQ (found at the top of the advert) when emailing.

Who we are

Part business, part charity, part membership body – students’ unions are all seriously fun places to work. They are organisations in their own right. Professionally run, but different. Professional teams support elected student leaders to make change, improve lives, and fulfil potential; we help make this happen.

About the Job

Working within the Central Services team, the Operations and Front of House Coordinator (OFOHC) plays an essential role in supporting the smooth-running and operational effectiveness of the Students’ Union (SU) and its Front of House.

The OFOHC is responsible for coordinating an effective, professional, and welcoming SU front desk service with opportunities to interact directly with students, UAL and SU staff and external organisations. The OFOHC assists the Central Services Manager in managing SU physical and digital spaces across the UAL campus network and the SU's retail and merchandising offer and operation.

Alongside this, the OFOHC delivers operational and administrative support to the SU and assists with the maintenance and health and safety aspects of the SU spaces.

Who we are looking for

You will be somebody who is organised, systematic, diligent and can demonstrate attention to detail with general operational, coordination, and administrative duties. You will thrive in a fast-paced environment that is always looking to improve and expand our services to and for students. You will be passionate about working with students in our Front of House service operating from different campuses and will be patient to help them professionally develop.

You will also be somebody who is looking to develop personally and professionally in a progressive organisation committed to equity, ending social injustice, and positively impacting the experience of our students.

We are looking for somebody who can contribute the following skills and knowledge :

1. Is passionate about consistently delivering excellent customer service

2. Is passionate about training and working with students

3. Is operations-driven and has a systematic way of working

4. Has an outstanding eye for detail

5. Has great organisational skills

6. Has great communication skills

7. Is able to work independently, as well as part of a team building strong relationships with multiple stakeholders

8. Demonstrates initiative and flexibility in their approach to work

9. Is able to maintain confidentiality and a discreet handling of sensitive information.

Benefits and Perks :

In return for your passion and experience, we offer:

• A summer 4-day working week – we have a four day working week during the months of July & August
• Generous holiday entitlement (up to 39 days) – 25 days holidays per year, increasing at the rate of one day per full year served after the end of your second year of employment up to a maximum of 5 days
• A three-week closure during the festive period incorporating the three UK bank holidays (Christmas Day, Boxing Day, and New Year’s Day). This is approximately 12 additional leave days.
• A six-day closure during spring incorporating the two UK bank holidays (Good Friday and Easter Monday). Therefore, closure dates are from Thursday before Good Friday to Tuesday after Bank Holiday Monday. These are 2 additional leave days.
• Birthday Leave
• 2 days of Volunteering Leave
• Religious Festival Leave (up to 2 days)
• Cycle to Work scheme, enabling significant savings on bicycle purchase
• Flexible/ hybrid working arrangements
• Access to UAL staff training courses
• Enhanced maternity leave
• Family-friendly employer

Recruitment Timeline :

Application closes : 1st December, 9am

Interview Date : 10th December

Please Note: To be considered, you must have the right to work in the UK or a valid work permit/visa and a National Insurance number.

We’re a small team with high staff retention, making this the perfect role for someone who wants to focus on training and development but also enjoys supporting people at all stages of the recruitment journey. In particular you’ll:

• develop a robust digital induction programme which will leave a lasting legacy for years to come
• work closely with managers to coordinate our annual training schedule
• be responsible for the budget and logistics of all of our training and development
• manage and administer our HR platform and employee records
• support the end-to-end recruitment process
• help us to become a Disability Confident employer

And as well as our Brighter Horizons team, you’ll also have a hand in supporting our trading subsidiary Ignition Brewery, making this a varied role, ideal for someone who likes to be involved in lots of things at the same time.

If you are looking to broaden your experience in training and HR, or just enjoy a highly varied and fast paced job with a real sense of purpose, this could be the job for you. Experience of administration is a must, preferably in a small charity setting, along with really strong organisational skills. If you are a people person and are passionate about causes in your community, we want to hear from you.

What we need from you (the essentials):

• a minimum of one years’ experience working in a fast-paced administrative environment
• excellent communication and interpersonal skills
• excellent skills in Microsoft Office and CRM systems
• good written skills, with an ability to produce reports and other relevant documentation
• strong organisational skills with an ability to plan ahead and manage multiple priorities
• an ability to maintain discretion and confidentiality
• meticulous attention to detail with an ability to perform tasks accurately and efficiently
• a flexible and ‘hands-on’ approach to your working practice, with a ‘can-do’ attitude

What we’d also like from you (the desirables):

• previous experience of working in a HR team
• CIPD Level 3 qualification (or be willing to undertake funded training)
• experience of working with neurodivergent adults and/or adults with learning disabilities in a paid or voluntary capacity

Location:  Hybrid working - Part London office-based and part home working. The post holder will work a minimum of one day a week in the office. 

Salary: £27,550 per annum 

Hours: 35 hours per week 

Closing date: Tuesday 18 November 2025 at 10.00am 

Interview date: Tuesday 25 November on Teams video.  There may be a second stage interview in person on Thursday 27 November in the morning. 

This is a fixed-term role for 9 months. 

Who we are looking for 

We are looking for a Supporter Care Coordinator to join our Supporter Care Team.

The role is very much supporter facing; in many cases you will be the first contact that supporters will have with Breakthrough T1D. You will be responsible for thanking supporters, dealing with queries and updating supporter details. You will also ensure that donations from supporters are entered accurately on the database and create reports for the Finance team. You will be required to develop good relationships with all teams and have the passion and desire to help out where necessary with additional tasks. 

Experience required 

You’ll have previous experience of: 

• Working in a customer service environment 

• Communicating with customers over the telephone and by email 

• Working on a recognised database

• Administrative experience 

About Breakthrough T1D 

Breakthrough T1D is the world’s leading charitable research funder into type 1 diabetes, improving lives until we find the cure. We are dedicated to our 400,000 strong type 1 community in the UK and work closely with our international affiliates across the world, including the US, Canada and Australia. 

You will find a vibrant atmosphere and spirited team at Breakthrough T1D, always striving to make a difference to people living with type 1. 

Employee benefits 

As an employer we offer: 

• Hybrid working arrangements 

• Flexible working and will consider compressed hours 

• Generous annual leave entitlement – 25 days per year plus bank holidays for full-time staff with leave increasing after three and five years’ service 

• Health cash plan that allows you to claim for some treatments such as dental, optical and physiotherapy treatment 

• Season ticket and cycle loan 

• Pension scheme 

• Family-friendly policies – maternity, paternity, adoption and shared parental leave at enhanced rates 

• Personalised training to suit your career aspirations and professional development 

Breakthrough T1D is an equal opportunity employer, we welcome applications from all individuals regardless of race, gender, disability, religious belief, sexual orientation or age. 

The Role
This is an exciting opportunity to join a small, but ambitious grassroots charity run by and for women seeking asylum. WAST has a proud track record of providing a safe space for women to come together in solidarity and campaign for justice in an increasingly hostile environment.

We are looking for a Project Coordinator to play a key role in developing and delivering WAST’s women-led programmes. You will work closely with the staff team, management group (elected by members to define WAST’s priorities and organise activities), and our wider membership to ensure that projects reflect the needs and aspirations of the women who use WAST. WAST’s current priorities include delivering wellbeing activities (with a focus on trauma-informed approaches), running asylum information workshops, and strengthening our campaigning group. As Project Coordinator, you will help develop and manage initiatives that support these priorities. This is an exciting opportunity for someone who is organised, collaborative, and passionate about supporting women seeking asylum to shape and lead the projects and initiatives they value. 

About WAST

Women Asylum Seekers Together (WAST) is a grassroots Manchester-based charity led by and for women who are seeking asylum and currently has around 170 members. WAST was founded in 2005 by one of WAST’s current board members, whilst fighting her own anti-deportation campaign, and became a constituted charity in 2014.

We provide a safe, supportive space where women can come together to build community, gain confidence, access peer support, and advocate for their rights. Women are at the sharp end of the ‘hostile environment’ with punitive government immigration policies and practice. WAST enables a process of empowerment through which women gain the confidence and strength to voice their experience and campaign for justice.

WAST is a place of hope and belonging with its core values of compassion, respect, inclusion and empowerment and its continuous development of its trauma informed peer support approach. WAST is proud of its pioneering work giving a voice to women seeking asylum and inspiring other women around the country to set up similar groups. WAST has been at the forefront of national campaigning against detention, has published three books and created two plays, giving voice to women’s experiences.

WAST runs weekly skill-building and wellbeing activities, a weekly drop-in session where women can access signposting and referrals to services, and a variety of external events throughout the year. Activities are identified and led by the WAST Management Group, elected by the membership and supported by WAST staff. WAST’s current priorities, as identified by the management group, include developing asylum information workshops, a range of wellbeing trauma informed activities, and advancing the campaign group.

Benefits
WAST offers a generous benefits package including 8% NEST employer pension contributions, 5 weeks’ annual leave and bank holidays pro rata, additional leave over Christmas, access to an Employee Assistance Programme and to regular external non-managerial supervision. Training relevant to role is available and flexible working is supported, where possible.

Application
To apply, email a CV and covering letter to the email provided. In the letter, tell us why you are interested in the post of Project Coordinator for WAST and the skills and experience you will bring, with reference to the Person Specification and Job Description. CVs will not be considered without a covering letter. Please ensure your CV and covering letter are maximum 5 pages combined.

Please note, the post is open to women only (exempt under the Equality Act 2010, Schedule 9, Part 1) and will require two references and an enhanced DBS check.

Deadline
Closing date for applications is 23.59 on Friday 21st November.

Interviews
Short listed candidates will be invited to interview over email. Interviews are planned for the week commencing 1st December and/or the week commencing the 8th December. 

Clinical Services Coordinator (Mental Health Talking Therapies) - Maternity Cover Contract

Evolve Counselling is looking for an efficient, qualified and experienced mental health counselling manager, to take charge of our service while the postholder takes maternity leave in January 2026. This is an exciting and rewarding opportunity with a supportive employer, who offers a flexible approach to working time, benefits and options for the future. 

The post is: 

• Fully remote, part-time hours between 16-21 hours per week.

• Highly flexible arrangement of core working hours across 4/5 days each week. 

• Salary will be £32,000 pro rata/ full time equivalent.

Evolve provides a wide range of therapies to people experiencing mental health difficulties. We work with private individuals and organisational/ corporate clients (via employee wellbeing programmes) mainly through remote video calls but with a good deal of face-to-face work. We have over 45 BACP registered counsellors on our team and our mission is to deliver the lowest cost counselling to those who need it most. As a charity, our surpluses are reinvested to deliver this mission. 

Our ideal candidate for this temporary cover is a BACP registered member counsellor, with strong managerial and administrative skills and experience, confident at handling the working needs of a large remote team and delivering a detailed and personal service to our larger contract clients as well as private individuals. You’ll be working alongside an ambitious management team, aiming to perfect and grow our services. Good record keeping, communications skills and familiarity with confidential client record management systems are a must. 

The key aspects of the CSC job are to: 

• Be the first port of call for all clinical queries. 

• Arrange the efficient use of our CRM system that supports the clinical service. 

• Take overall responsibility for incoming referrals and allocations as well as ongoing management of clients and maintenance of any waiting lists to agreed parameters. 

• Monitor the balance between counsellor capacity and client demand. 

• Provide practical support and signposting to the counselling members, enabling their work. 

The closing date for applications is 28 November 2025. Early application is encouraged as interviews will be conducted on a rolling basis and we reserve the right to close the job application date early, if we receive enough suitable applications.