Customer service coordinator jobs

Do you share our dream of a UK where poverty is a thing of the past?  

Founded in 2019, the Poverty Truth Network believes this can only happen when those most impacted by poverty are at the heart of the movement to end it. Our specific contribution brings together people experiencing poverty with those with responsibilities for alleviating it.

We are now recruiting for an Administrative Coordinator to join our team. 

This is a key enabling role within a small, relational and values-led organisation. The Administrative Coordinator will provide coordinating and administrative support across the Network, helping ensure smooth systems, high-quality financial administrative and shared working practices across a dispersed team. 

You will be a highly organised and dependable administrator, with experience supporting finance and digital systems, and a clear commitment to social justice and relational ways of working. 

Key tasks include:

• Coordinating meetings, events and trustee processes 

• Providing hands-on finance administration, including bookkeeping using Xero 

• Supporting digital systems, CRM and data stewardship 

• Maintaining accurate records and shared documentation 

• Contributing to consistent, relational and accountable ways of working across the Network 

This role involves working from home with some travel. 

We welcome applications from people with the necessary skills and experience from all walks of life, particularly those from communities underrepresented in the charity sector. 

How to apply 

To apply, please send your CV and a cover letter (maximum 2 sides of A4) explaining how your skills and experience match this role. Please include the names and contact details of two referees (at least one of whom knows you in a professional capacity). 

The application deadline is 23:30 on Wednesday 25th March.

Interviews will be held online on 1st and 2nd April.

Applications will only be considered from applicants who already have the right to work within the United Kingdom. 

Help us spark moments of hope for families navigating the toughest of journeys. Step into a role where your creativity and flair in making connections will directly shape the support we can offer to children and young people with complex medical needs and their families.

At The Maypole Project, every conversation, campaign, and community partnership helps families feel less alone. As our Fundraising & Marketing Coordinator, you’ll be at the heart of that impact—translating stories into support and turning connections into meaningful change.

This role blends relationship‑building, digital creativity, and hands‑on event involvement. You’ll work closely with our Fundraising Manager to nurture supporters, engage local groups and businesses, and help deliver fundraising initiatives that raise both awareness and vital income for the charity. Whether responding to an enthusiastic new donor, rallying volunteers for a community event, or shaping a campaign that reaches young people and families, your work will help fuel the services they rely on. You’ll be joining a small, supportive, purpose-driven team where your ideas and initiatives are welcomed and your contribution is valued.

In this role, you’ll:

• Develop warm, genuine relationships with supporters—ensuring they feel valued, informed, and inspired to stay involved.
• Spot opportunities to connect with community organisations, corporate partners, and local champions who can amplify our mission.
• Bring our story to life through engaging digital content across the website, social media, newsletters, and print materials.
• Support the creation and delivery of fundraising events and marketing campaigns that strengthen our reach and deepen our impact.
• Keep supporter data accurate and meaningful, helping us learn, improve, and deliver excellent stewardship.
• Use digital tools and analytics to shape strategies that genuinely resonate with the audiences we serve.

About the Role

We are looking for an exceptional Executive Assistant and Business Coordinator to provide high-level administrative, organisational and governance support to the Director of Membership, Media and Development (MMD) and the wider directorate.

This is a varied and impactful role at the heart of a busy, member‑focused organisation. You will work closely with senior leaders, board members, committees, and cross‑functional teams to support the delivery of key strategic objectives.

Key responsibilities include, but are not limited to:

• Serving as Secretary for the MMD Board; including the relevant Committees and Working Groups; primarily the Nominations Committee, Heritage and Archives Committee, Events and Professional Development Committee and other committees and short life working parties as directed and agreed by the Director
• Managing the Director’s correspondence, diary and appointments, and providing administrative support, such as drafting documents and presentations
• Acting as the main administrative contact (both internally and externally) for the directorate, dealing diplomatically with all enquiries and liaising with other members of the College to ensure good communications
• End to end management of the process for College Awards, from nominations to presentations
• Supporting heritage and archives projects, including ensuring the relevant pages on the College website are kept up to date
• Supporting the directorate’s contribution to the College’s Annual General Meeting (AGM), working with the Governance Team

About You

You will bring proven experience as an Executive Assistant or Business Coordinator, with strong capability in supporting senior leaders and committees. You will have excellent organisational and communication skills, the ability to manage competing priorities under pressure, and a high level of attention to detail with strong written skills. 

You will be confident working both independently and collaboratively, with experience drafting formal correspondence and minutes. An understanding of GDPR, confidentiality and EDI principles is essential, along with strong MS Office skills across Word, Excel, PowerPoint and SharePoint. Experience within a membership body or medical education environment is desirable, and you will be educated to degree level or have equivalent relevant experience.

The Package

This is a full-time, permanent position with a competitive employee benefits package, which includes (but is not limited to):

• 26 days of annual leave, plus bank holiday
• 1 additional paid day of leave for the purpose of celebrating your birthday
• Healthcare support through Benenden Health
• Up to 12% pension contribution
• Hybrid and flexible working
• Wellbeing hour once a week
• Cycle to work and employee discounts schemes
• Training and development opportunities
• Access to Mental Health First Aiders and Employee Assistance Programmes

About the College

The Royal College of Anaesthetists is the professional body responsible for the specialty throughout the UK. We are the third largest medical royal college in the UK by membership. With a combined membership of more than 24,000 Fellows and Members, we ensure the quality of patient care by safeguarding standards in the three specialties of anaesthesia, intensive care and pain medicine.

At RCoA Equality, Diversity and Inclusion I is a core part of our culture, so it is important to us that this is reflected in everything that we do. We welcome all individuals irrespective of age, race, sex, gender identity or expression, sexual orientation, ethnicity, religion or belief, disability, marital or civil partnership status, or parental and caring responsibilities to ensure we actively embrace an inclusive and representative culture that encourages, supports and celebrates our differences.

Unfortunately, due to the volume of applications, we are unable to provide detailed feedback to candidates on their application. Only short-listed applicants will be contacted after the closing date.

Applicants must reside and have the right to work in the UK. No agencies please.

Join Us as our Operations Coordinator 

BeSpace is a small but growing Christian charity with a big vision to see a future where every child has space to develop personal tools to pray, reflect and grow spiritually throughout their lives, helping churches, schools and communities to flourish.

We have seen incredible impact through developing prayer and reflections spaces in schools across Oxfordshire. Since 2010, over 65,000 children have experienced prayer and reflection spaces led by local churches, trained and resourced by us. Currently 60 schools a year have one. Now, we’re building on this momentum to reach over 115 schools in the next three years and are preparing to grow nationally with developing contemplative retreats for schools.

About the Role

We are looking for an Operations Coordinator to cover adoption leave, likely for one year. This is a vital role in keeping BeSpace running smoothly and enabling our small but growing team to thrive. You will also, where needed, play a hands-on role in supporting churches and schools in our work. 

In this role, you will:

• Take responsibility for key operational processes including recruitment, HR, and volunteer management systems — not only maintaining them effectively but actively seeking ways to innovate and strengthen them, with guidance and support from senior leaders. 
• Manage finance administration, including donations, CRM (Beacon), and Gift Aid claims.
• Project manage BeSpace events and provide admin support to the team.
• Develop and maintain systems for impact tracking, GDPR compliance, and volunteer management.
• Provide communications and social media support.
• Where needed, support on-the-ground delivery of retreats and prayer and reflection spaces in schools.
• This role would suit someone with strong organisational and administrative skills, a passion for children’s spiritual development, and a willingness to get stuck into a wide variety of tasks.

About You

We’re looking for someone who is:

• Exceptionally organised, with the ability to manage multiple projects.
• Confident using IT systems and willing to learn how to use a CRM (Beacon).
• Able to work independently and collaboratively.
• Flexible, adaptable, and willing to work occasional evenings/weekends.
• Personally committed to BeSpace’s vision, with a strong Christian faith and a desire to see children flourish spiritually.

Experience in HR, finance, events, or charity administration would be an advantage, but we’re open to applicants with transferable skills.

Role Details

• Position: Operations Coordinator
• Location: Hybrid, travel required for in person team days 3 - 6 times a year and approximately 1 day a week into Oxford.
• Hours of work: PT 4 days a week. (28 hours) Flexible for the right candidate.
• Salary: £22,000 – £25,000 (pro rata) depending on experience. 
• Start Date: Monday 11th May 2026 

Why work for BeSpace?

We are intentional about developing an excellent team culture and an environment through which you will thrive, grow and succeed in your role. 

Your benefits include: 

·Generous annual leave – 25 days (pus bank holidays) per year, pro rata

·Additional time off between Christmas and New Year.

Join us as our Societies & Volunteering Coordinator and help shape vibrant, student‑led communities. Bring your creativity, energy and passion for supporting volunteers to a role that makes a real difference.

Rye Harbour Nature Reserve & Discovery Centre is a welcoming and inclusive workplace. Primarily an office-based role within the incredible Discovery Centre building at Rye Harbour Nature Reserve. The Volunteer Coordinator oversees recruitment and retention of volunteers at Rye Harbour Nature Reserve, ensuring safeguarding requirements are met including DBS checks and references where appropriate. Developing new and innovative approaches to volunteering to attract new volunteers, keeping existing volunteers engaged and promoting diversity in the organisation. Managing volunteer rotas, providing volunteer support and ensuring effective delivery of all volunteer activities. Planning and implementing a range of activities and events to acknowledge and thank volunteers for their contribution. Maintaining and updating existing volunteer data base. Ensuring data retained by Sussex Wildlife Trust is relevant and up to date. The Volunteer Coordinator supports the Discovery Centre team and helps with daily operations of the visitor centre whenever possible.

As Community Coordinator, you will be welcoming everyone who walks through our doors, running fun and inclusive activities, and helping people access the support that they need. 

This role is a demanding, people-focussed position and the successful applicant will have an outstanding ability to relate to and draw the best out of our community at The Oasis Centre.

What you will be doing:

· Giving a warm, genuine welcome to everyone who visits the Centre

· Planning, preparing, and running fun, engaging, and inclusive community activities in our free café

· Helping people find the right support by signposting them to services within the Centre

· Responding calmly and wisely to issues that present themselves, offering reassurance and support

· Welcoming visiting organisations and ensuring they feel part of the Oasis culture

· Living out and actively modelling the values of Oasis every day

· Setting the tone of a safe, respectful, and uplifting environment by challenging negative behaviours appropriately

· Supporting the wider Oasis team with other tasks when needed

What we’re looking for:

· An Occupational Requirement exists for the post-holder to be a practicing Christian in accordance with Section 2 of the Equality Act 2010

· A natural “people person” warm, approachable, and welcoming

· A great communicator who can connect with people from all walks of life

· Patient, kind, and trustworthy, someone who can be relied on

· Organised and self-motivated, able to take initiative

· Calm under pressure and confident in handling conflict well

Person Specification:

E = Essential D = Desirable

1. Education/ Training

GCSE Maths and English minimum 5 or above (High C and above) (E)

2. Experience

A minimum of 2 years relevant experience (this can be from a wide variety of backgrounds) (D)

Experience of working with disadvantaged people (D)

Experience of communicating effectively and persuasively using a variety of media (D)

Experience of working within a small-medium charity (D)

Experience of working in a community setting (E)

3.       Essential Skills

Excellent organisational skills: including goal setting, prioritising competing demands and meeting deadlines (D)

A clear communicator at all levels, with excellent written and oral communication skills, including the ability to write clear and comprehensive reports. (E)

Ability to work independently and to identify and prioritise own workload (E)

Ability to work as a supportive and productive member of a team (E)

Flexibility to deal with constantly changing circumstances and a cool head under pressure (E)

Excellent conflict resolution skills (E)

Good interpersonal skills (E)

Confident at networking and building up productive relationships (D)

4. Relevant Aptitudes

Compassionate with a heart for the disadvantaged (E)

Flexible and occasionally willing to work outside of usual working hours (E)

5. Personal

Willingness to uphold the vision, mission and values of The Oasis Centre (E)

Approachability: a friendly, welcoming and caring nature (E)

An ability to relate to, include, and bring the best out of The Oasis Centre’s community (E)

An ability to positively interact with all of our community, volunteers and staff (E)

6. Beliefs

It is an Occupational Requirement for the post-holder to be a practicing Christian in accordance Section 2 with the Equality Act 2010 (E)

We are looking for an organised, proactive and enthusiastic person who is committed to access to justice. This is a varied and hands-on role supporting the smooth running of LAG’s marketing, subscriptions and events activity.

Working closely with the Head of Transformation & Systems Lead and the wider team, the successful candidate will coordinate subscription administration, respond to inbox enquiries, support marketing campaigns and assist with the organisation and delivery of training events. The role combines administrative responsibility with opportunities to contribute ideas and support audience growth.

This position offers valuable experience across marketing coordination, customer communication and event support within a small and collaborative team. The postholder will play an important role in maintaining subscriber relationships, supporting promotional activity and ensuring events run smoothly.

This is an exciting time to join LAG as we continue to strengthen engagement with our audiences and support the legal and advice community.

If you want to be a part of Recovery Services and support Team UK as they prepare for the Invictus Games Birmingham 2027, this is your chance to make a real impact.

As demand for our Recovery Services continues to grow, and with an ambitious new strategy driving us forward, we’re expanding our team to support even more members of the Armed Forces Community.

We’re looking for a Recovery Logistics Coordinator to play a key operational role within our Recovery Programmes. In this hands-on position, you’ll be at the heart of our work — including the transportation, delivery, set-up, and maintenance of specialist Recovery equipment for courses and weekend training camps across the UK.

You won’t just keep things moving — you’ll help power Team UK. From ensuring equipment arrives safely and on time, to maintaining it to the highest safety standards, you’ll be a vital part of our support at high profile national events, including the Invictus Games Birmingham 2027.

If you're ready to make a meaningful impact and be part of something truly inspiring, we’d love to hear from you.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Key responsibilities:
· Ensure the timely delivery, issuance, and collection of clothing and equipment for events, programmes, and courses (both nationally and internationally) ensuring up-to-date and accurate record keeping
· Responsible for the loading/unloading of equipment and ensuring all logistics operations & equipment comply with health and safety standards
· Act as designated driver to transport kit and equipment to various events.
· Oversee the organisation, cleanliness, and safety of stores
This role is on site with regular travel, including weekends, extended stays and unsociable hours.

A full driving licence is required.

About Recovery Services:
The Battle Back Centre in Lilleshall, Shropshire, is the home of the Royal British Legion (RBL) Recovery Services. We delivery a range of tailored recovery programmes, all designed to assist the Armed Forces community overcome the barriers and challenges encountered as a result of injury or illness. Our programmes are designed to address a broad range of wellbeing needs – from exploring the link between physical and mental health, to managing stress, promoting healthy living, and strengthening social connections. Through innovative activities such as the Multi Activity Course, Recovery through the Arts, and the Invictus Games, we offer meaningful opportunities for individuals to discover their potential and build supportive relationships. If you would like to discover more about the incredible work we do, have a look at our website: Recovery Services | Royal British Legion.

Employee benefits include:
· 28 days’ paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
· Generous pension contributions, with Employer contributions ranging from 6% to 10%
· Range of flexible working options may be available, depending on your role
· Employee Assistance Programme providing confidential counselling, financial and legal ad-vice
· Range of courses delivered by learning specialists to support your development goals and objectives
· Opportunities to volunteer
· Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

Training and Quality Coordinator 

*Internally this role is known as Training and Quality Monitoring Advisor 

£28,000-£32,000 plus benefits 

Reports to: Training & Engagement Manager, Face-to-Face Fundraising 

Directorate: Marketing, Fundraising & Engagement 

Contract: 12 month fixed-term contract 

Hours: Full time 35 hours per week 

Location: Stratford, London Office-based with high flexibility (1-2 days per week in the office) plus nationwide travel (at least 2 days per week) 

Closing date: 2 March 2026 23:55 

This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. Please let us know if there is anything about the recruitment process that you would like to discuss, in particular if there are any changes or adjustments that would make it easier for you to apply. 

Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship. 

Recruitment process: One competency-based interview with a task included (onsite, Stratford) 

Interview date: Thursday 12 March 2026 

At Cancer Research UK, we exist to beat cancer. 

We’re looking for an inspiring Training and Quality Coordinator to join our fundraising team. 

Our fundraising teams are essential to our Engage Strategy through engaging with the public in deep and meaningful ways, ultimately growing Cancer Research UK’s fundraising and income capabilities, to fund and raise awareness for our life-saving research. 

This role will be both desk-based and ‘in the field’ meaning no day will be the same and you’ll discover something new every day.For example, some days you will be shadowing fundraisers onsite across the UK, collaborating with internal and external stakeholders, suppliers and agencies, supporting the mystery shopping programmes, identifying trends and improvements, helping to create engagement tools and materials, delivering training to our fundraisers both in-person across the UK and virtually, contributing to the team’s strategy, and many more.
 

This is a great opportunity for someone with experience in a customer facing sales role, who enjoys travel and communicating with a diverse group of stakeholders.

You'll also be surrounded by people as dedicated to beating cancer as you are. 

What will I be doing? 

• Supporting the delivery of Cancer Research UK’s quality monitoring program (mystery shopping, call listening, document reviews), identifying, collating and reporting on trends, acting on learnings, and working closely with suppliers and internal stakeholders. 

• Supporting complaint handling, including resolution and collation, identifying trends and learnings, and working with internal and external stakeholders to ensure learnings are tracked, acted upon and followed up. 

• Conducting field observations for in-house and 3rd party supplier teams including site visits, fundraiser shadowing, and training observations. Reporting on observations and working with the Training and Quality Managers to ensure organisational oversight, and ensure learnings are tracked and acted upon. 

• Working with the team to Identify and report on trends in fundraiser compliance and standards to key internal stakeholders, seeking and identifying opportunities that will add value to the compliance monitoring programme. 

• Delivering inspiring training presentations to fundraisers across the UK and virtually, communicating CRUK’s work, including scientific research and compliant behaviours, in an easy-to-understand manner.

• Contribute to the development of engagement tools and materials i.e. fundraiser support materials, newsposters, engagement modules, thank you and basic training videos and awards, working with the F2F Training & Engagement Manage 

• Collaborating with external suppliers, taking minutes in meetings & helping to plan and organise sessions to train fundraisers across online platforms, and in-person training at locations across the UK.

• Helping to maintain and keep the team trackers and logs, up to date. 

• Supporting the wider Face to Face team, as required.

• Ensure equality and diversity is celebrated and considered as part of all decisions taken. 

What are we looking for? 

• Experience within a customer facing fundraising or sales role 

• This role will require regular travel, at least 2 days per week 

• Strong planning, organisational and record keeping skills, with an ability to manage multiple changing priorities and tasks from start to finish 

• Excellent verbal and written communication skills, with experience of communicating with diverse audiences and conveying key messages in an effective and inspiring way 

• Strong training and presentation skills 

• Ability to demonstrate face to face fundraising/sales skills within the field 

• Experience of working and delivering with some autonomy 

• Proficient in PowerPoint, Excel and MS Word 

Our organisation values are designed to guide all that we do. 

Bold: Act with ambition, courage and determination

Credible: Act with rigour and professionalism

Human: Act to have a positive impact on people

Together: Act inclusively and collaboratively 

We’re looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer. 

If you’re interested in applying and excited about working with us but are unsure if you have the right skills and experience, we’d still love to hear from you. 

What will I gain? 

We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals. 

You can explore our benefits by visiting our careers web page. 

How do I apply? 

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won’t be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively. 

About the Foyer Federation

Young people who experience homelessness are more likely to experience it later in life too. Our purpose is to break this cycle.

For over 30 years, we have led a national network of 51 Youth Foyers, reaching approximately 3,100 young people aged 16-25 who can’t live at home every year.

Youth Foyers are more than a place to stay: they are thriving communities, with people - not circumstance - at the heart. By building on young people’s strengths, talents and aspirations, Youth Foyers offer a holistic living and learning opportunity for young people to realise their power and purpose, and move on equipped to thrive as independent adults.

What we do

Through community of practice events, consultation and training, and our quality development programme, we provide youth supported housing services with infrastructural support to adopt and deliver an impactful Youth Foyer service.

By working with services to build their resilience to external challenges, capacity to work holistically with young people, and high quality provision that centres youth voice, we increase the number of young people who move on from supported housing with the power and agency to thrive.

We’re now looking for a passionate programme coordinator with a flair for building positive relationships to join our team in the north west of England.

As Network & Programme Coordinator, you will be responsible for developing and nurturing relationships with staff and young people in our Youth Foyer network.

By proactively listening to the network’s needs, ambitions and experiences; offering coaching and development opportunities; and guiding Youth Foyers through our accreditation programme, you will support services to develop and deliver transformational opportunities for young people who can’t live at home.

You will also be responsible for the delivery of funded programmes for and with young people (16-25) and staff in north west Youth Foyers.

Find out more and apply

If you’re a proactive relationship builder with a passion for enabling young people to realise their power and purpose, we’d love to hear from you. 
More information on the role, who we’re looking for and how to apply can be found in the job pack on our website.

Are you able to build excellent relationships? Do you have fundraising or relationship management experience? Can you adapt your communications to a wide range of audiences?

Then we might have the perfect job for you!

Title: Supporter Engagement Coordinator
Reports to: Supporter Engagement Manager
Hours of work: Full-time (35hrs per week – part-time working considered)
Salary: £29,762 – £31,888 FTE, depending on skills and experience
Based from: Bristol – office base at County Gates, BS3 2JH
Covering: Bath, North East Somerset & North Somerset

About Us

We are Great Western Air Ambulance Charity, dedicated to providing air ambulance and critical care services across Bristol, North Somerset, Bath & North East Somerset, Gloucestershire, South Gloucestershire and parts of Wiltshire. From volunteers to Specialist Paramedics, from senior Consultants to retail and fundraising staff, we are a team, working to save lives that would otherwise be lost. We seek to continually develop and adapt our activities to meet the needs of local communities, whilst impacting nationally and influencing global pre-hospital care. Our work is deeply satisfying, and every member of the team is committed to this service, and to saving as many lives as we can.

About You and The Role

At Great Western Air Ambulance Charity, we’re looking for a new Supporter Engagement Coordinator to provide excellent stewardship for our supporters in B&NES and North Somerset. We’re after someone with passion – for our cause, for the people we help and most importantly for the people who help us save lives.

We’re looking for someone who is dedicated to doing their best, a person who can work independently but also collaborate within and beyond their team, who has compassion for our supporters and stakeholders and who is curious about exploring new approaches and keen to learn and develop. Our successful candidate will have a background in the charity sector, with great relationship management and communication skills as well as the ability to manage projects.

GWAAC is a great cause to fundraise for, and we have amazing stories to tell and experiences to offer. Our work is very rewarding for our team too – at GWAAC we know that we are contributing to saving local lives every week. We’re looking for someone who shares our passion for that. You would be joining GWAAC at an exciting time, as the charity continues to grow and innovate in the field of pre-hospital care. You will be supported in developing your skills and be part of a dedicated team committed to saving local lives.

GWAAC is committed to equity, diversity and inclusion. We encourage applications from candidates from a range of backgrounds and experiences. GWAAC puts people first and upholds a culture of safeguarding.

Closing date: 9am 2nd March 2026

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

No agencies please.

Fundraising and Partnership Coordinator

Closing date: 2nd March 2026

Use your fundraising and partnership‑building skills to support people with learning disabilities and/or mental health needs to live richer, more meaningful lives.

We offer a wide range of services that help the people we support to truly thrive in their communities. To make this possible, we’re looking for someone who can help us raise funds for the extras that statutory funding doesn’t cover—those things that make life richer, more connected, and more joyful.

While we fundraise for a variety of enhancements, the heart of our efforts is focused on our community‑based projects, including:

• Warmley Wheelers – our accessible cycling project that enables people of all abilities to enjoy the freedom and wellbeing benefits of cycling.
• Creative arts programmes – offering people meaningful ways to express themselves, build confidence, and connect with others.
• Garden‑based wellbeing initiatives – supporting the startup of therapeutic community gardening projects that nurture both people and green space.

We’re seeking someone who can help bring these projects to life—someone who can secure the funding that turns good ideas into real, lasting impact for local people.

About the role:

As our Fundraising and Partnerships Coordinator, you will play a vital role in delivering our Fundraising Strategy by:

• securing income through well‑crafted grant applications
• building meaningful, strategic partnerships with local and national businesses

Your work will directly support the growth and sustainability of our community programmes, ensuring we can continue offering the opportunities and experiences that make a real difference.

This is a developmental role, designed to help you grow and thrive professionally. To support your success, you will receive structured mentoring, coaching, and professional development over a 6–9 month period from a senior freelance fundraising specialist. This hands‑on support reflects our commitment to nurturing talent and ensuring you feel confident and equipped to progress in your fundraising career.

What you’ll do:

• Research, prepare, and submit high‑quality funding applications to trusts, foundations, and statutory bodies.
• Build and manage relationships with funders and corporate partners, creating tailored proposals and partnership opportunities.
• Monitor grant budgets and ensure compliance with funder requirements and fundraising regulations.
• Support marketing and communications for fundraising campaigns and coordinate corporate fundraising events.
• Engage with the people we support to ensure their voices are represented positively and respectfully in bids and reports.

What we’re looking for:

• Educated to A‑Level standard or equivalent, with strong literacy and numeracy skills.
• Proven experience in charity fundraising, including successful grant applications and corporate partnerships.
• Excellent communication skills and the ability to craft persuasive proposals.
• Strong organisational skills and the ability to manage multiple priorities.
• A proactive, results‑driven approach and commitment to our values.

Desirable:

• Institute of Fundraising (IoF) qualification
• Knowledge of CRM systems
• Experience in community‑based fundraising

At Milestones Trust we recognise that without the hard work, commitment and passion of our staff, we wouldn’t be the charity that we are today. In return, we are committed to rewarding you with a competitive pay and benefits package including:

• 30 days annual leave entitlement (including all recognised public holidays)
• Company pension scheme, to help grow your retirement pot
• Learning and development opportunities to help you to build your career, including a comprehensive induction programme, and the opportunity to undertake further qualifications
• Health Cash Plan on completion of probation giving you access to a minimum of £695 cash back for health treatments e.g. dental, therapies, optical, maternity/paternity, NHS prescriptions etc.
• Generous Occupational Maternity/Paternity pay
• Get paid when you want – access your money as you earn it and request your earnings before payday using Dayforce Wallet
• An employee referral scheme that allows you to earn money for referring friends and family.

We pride ourselves with being able to offer staff opportunities to develop and progress their careers within the Trust.

Location: Reading, Hybrid (at least once per week to Reading Office
Hours: Full time
Salary: £27,790 per annum 
Contract Type: Permanent
Campaign Closes: 9th March 2026 
Interviews: Week commencing 9th March 2026

On occasion, we might close a vacancy early due to a high number of applications being received. Interested candidates are encouraged to submit their application as early as possible

Core Purpose
The Wish Assist Coordinator is responsible for the facilitation and delivery of wishes on behalf of Make-A-Wish UK’s international affiliates, ensuring that each wish experience is unique to the child / young person, creating magical experiences for them to cherish.  The Wish Assist Coordinator is responsible for the facilitation and management of a large network of relationships primarily Make-A-Wish affiliates, partners and suppliers, but also the wish child and their family.

Key Responsibilities:
Wish Assist Delivery

• Manage and oversee a caseload of 70+ wishes, per annum.
• Work with our affiliates, suppliers, and volunteers to develop detailed event plans and facilitate bespoke wish experiences in line with the affiliate’s wish journey processes for international wish children.
• Manage and oversee 30+ RUSH wishes per annum
• Work with UK wish families to develop detailed event plans and facilitate bespoke wish experiences for UK based wish children with a short prognosis
• Prioritise workload effectively considering requirements for each wish and time difference between collaborating affiliates.
• Coordinate all required logistical aspects of the wish events, including transportation, accommodations, and medical equipment.
• Manage contracts, payments, and schedules with all third-party providers.
• Ensure timely delivery of services and materials.
• Ensure compliance with health, safety and legal requirements.
• Manage and oversee each wish to work within the individual specified budget with accuracy and care.
• Monitor and track all expenditures against individual wish budgets, ensuring all costs are accurately recorded on the Salesforce CRM system and aligned with financial policies, whilst sharing all expenditure with the originating affiliate.
• Identify and implement cost-saving measures without compromising the quality of the wish, negotiating with suppliers to secure the best terms.
• Procure £5,000+ in Gift in Kind income to be utilised on wishes.
• Ensure that each wish is magical and creates maximum impact for the wish child.
• Conduct post-event evaluation through conversations with affiliates and suppliers, to gather feedback and measure success.
• Working with the finance department, accurately and efficiently manage post-wish payments and invoicing to ensure wish costs are settled in a timely manner in line with Make-A-Wish SLAs.

Wish Assist Additional Responsibilities

• Support the Wishgranting Wish Assist Manager with wish forecasting and planning for Wish Assist wishes.
• Upload new Wish Assist requests to our Salesforce CRM system and keep accurate admin and data entry for efficient record keeping and communication between stakeholders in the wish.
• Ensuring all wish records and related data are stored and maintained on Make-A-Wish Information Systems and that all data is managed within set policies and procedures.
• Partake in regular forums regarding Wish Assist delivery with Make-A-Wish International and international colleagues to ensure best practice.

Safeguarding and Data Governance

• Ensure compliance with the organisation’s safeguarding policies.
• Complete mandatory safeguarding training and refreshers, as required.
• Promptly report any concerns or incidents regarding the safety and welfare of participants, particularly children and vulnerable adults, to the Designated Safeguarding Officer.
• Ensure that all wish events are conducted in a safe environment where participants feel secure and protected.
• Ensure all wish records and related data are stored and maintained on Make-A-Wish Information Systems and that all data is managed within set policies and procedures (such as data privacy, liability, consent forms, marketing permissions etc).

Organisational responsibilities

• Within Make-A-Wish's performance & growth framework “Being Brilliant” initiate regular conversations with your line manager when you discuss your role objectives, personal development, wellbeing and other topics  
• Complete one Wish Discovery (meeting the wish children and their family to help them explore what their wish could be) and one fundraising event a year 
• Attend whole organisation meetings like monthly symposium and townhall as well as ad-hoc training opportunities as required; and as much as possible attend social events happening twice a year.
• Work with your colleagues across the organisation within the framework set in Make-A-Wish Ways of Working

Essential Criteria

• A minimum of 1-year previous experience in roles with a customer service or events management specialism 
• Experience in liaising directly with multiple stakeholders
• Excellent organizational, interpersonal, and administrative skills
• Excellent multitasking and task prioritisation skills

Skills, knowledge and behaviours required for this role

• High level of IT skills particularly in MS Office Suite 
• Knowledge of how to keep to a budget and work within financial constraints. 
• Experience working within a team environment but also able to work autonomously in a self-motivated way. 
• Excellent organisational and time management skills with the ability to be able to prioritise an ever-changing workload. 
• The ability to communicate effectively (written and verbal)  
• Strong relationship management and negotiation skills to communicate effectively with our affiliates, suppliers, and stakeholders.
• The ability to problem-solve and make appropriate decisions independently – or seek advice and support when required. 
• To be able to be flexible and open to change in a fast-paced working environment.
• Problem-solving and adaptability within a demanding case load of wishes
• Meticulous attention to detail to ensure every aspect of the wish logistics and wish admin are correct.
• Ability to handle stress and pressure when managing multiple projects simultaneously with emotional intelligence and resilience.
• Innovative thinking to plan and execute unique and memorable experiences for each individual wish family.