Customer service coordinator jobs

About Urban Synergy
Urban Synergy is an award winning social mobility charity on a mission to help 50,000 9-24 years old people increase their social mobility by 2027. Our proven programmes inspire and mentor young people to increase their financial independence, social mobility and create happier, safer communities. We believe in a world where no-one’s background ever holds them back.

Role Summary
Are you a proactive, organised, and people-focused professional passionate about empowering young people? We’re looking for a passionate individual to join our team to connect schools, role models, and young people through our programmes. You will be involved in coordinating and facilitating our various programmes creating life-changing opportunities for the next generation. If you thrive on building relationships, hosting and delivering impactful events, and making a real difference, this role is for you.

Responsibilities
The main purpose of the role involves:

• Hosting in-person and online events, such as inspirational in-school events with young people and volunteers.
• Securing and recruiting volunteers and managing end-to-end event logistics.
• Maintaining accurate records using CRM systems and other internal tools.
• Collaborating with internal teams to ensure alignment with organisational goals.
• Building and managing positive relationships with schools, speakers, and volunteers.
• Training Volunteers and ensuring the safety and well-being of participants during events.
• Collecting feedback and evaluating event success to support continuous improvement and reporting.

Skills & Experience
Required Skills

• Experience in delivering training and workshops.
• Excellent communication and interpersonal skills, including speaking at events.
• Experience utilising CRM systems or equivalent database management tools.
• The ability to engage and interact effectively with young people and volunteers.
• Creativity and innovation in event design and management.

Desirable Skills

• Project Management experience.
• Experience working with schools, young people, or community organisations.
• Knowledge of mentoring programmes and youth development initiatives.
• Social media or marketing skills to promote events and engage participants.

Benefits

• Hybrid Working.
• 25 days holiday plus bank holidays.
• Pension scheme.

Who we are:

Chefs in Schools is a young, ambitious charity that's rapidly growing. Our mission is to improve kids health, through improving school food & food education. We focus our efforts in areas of high socio-economic deprivation, where more than a third of children are entitled to free school meals, and diet-related disease is driving further inequality.

We support and train school kitchen teams to serve the best, freshest and tastiest food possible, alongside meaningful food education. We share learning and resources, aiming to inspire and enable others to follow our lead.

We're backed by some of the biggest names in food and have ambitious targets to ensure every child has access to incredible school food and food education, setting them up for life with the skills and knowledge to feed themselves well.

About you and the role

The School Food Project is an ambitious coalition-led initiative dedicated to transforming the school food system. To achieve this, we are deploying three distinct school engagement models: Beacon schools (intensive, in-person, deep-impact sites), Explorer schools (hybrid training and peer learning), and Discovery schools (online only support).

We are seeking an exceptional School Food Project Coordinator to serve as the operational engine room and central connective tissue of this project. Reporting directly to the Programme Manager for the School Food Project, this role will be responsible for ownership of all school-level coordination.

As the primary point of contact for all participating schools, you will bridge the gap between the school and the individual coalition’s delivery leads. You will be responsible for nurturing school relationships, maintaining seamless communication across all delivery partners, and ensuring that vital monitoring, evaluation, and impact data flows smoothly from the schools to our evaluation team.

The responsibilities, skills and experience listed below are intended to give you an idea of what we need for this role. If you don't meet every requirement but feel you would be able to work with us to deliver the majority of them, we urge you to apply anyway. We are dedicated to building a diverse and inclusive workplace, and for us the most important 'experience' is passion for our mission. You may be just the right candidate for this or other roles. We encourage applicants from all backgrounds, especially those from underrepresented communities, to apply.

We want to get to know you at the interview and understand we can do this best if you're at ease. We're an inclusive employer and work hard to create a welcoming working environment for everyone, including appointing a neurodiversity champion to help us identify how we can make our work environment work for everyone. If you need adjustments to the interview process please let us know.

As we work with children & young people, an offer of employment will be subject to satisfactory references and DBS clearance, in line with our safeguarding policy.

Key responsibilities

School Coordination & Relationship Management

• Responsible for being the day-to-day first point of contact for all Beacon, Explore, and Discovery schools, ensuring they feel supported, informed, and valued.

• Responsible for the induction and onboarding of schools across the Project.

• Conduct regular, proactive site visits to schools, to build strong, empathetic relationships with school leadership, kitchen staff, and project leads. Initially across London and the North West, scaling nationally year on year.

• Use school visits to monitor delivery quality, identify localised operational challenges, and escalate potential issues to the Programme Manager before they impact delivery.

Coalition & Stakeholder Liaison

• Serve as the central touchpoint and coordinator between the delivery leads of each program across the different organisations within our coalition.

• Ensure that all partner organisations are kept fully up to date with real-time, accurate on-the-ground information and feedback from the participating schools.

• Help facilitate communication loops, ensuring action items involving schools are clearly communicated and executed by the relevant coalition partners.

Data Capture & Impact Reporting

• Take ownership of ensuring that required data points, surveys, and metrics are accurately captured within each school according to project timelines, including conducting school audits for Beacon schools where required.

• Package, organise, and report school-level data back to the Monitoring and Evaluation team to help track project success and iterate delivery models.

Insight & Communication Support

• Keep an eye out for exceptional success stories, milestone achievements, and inspiring moments during school visits.

• Act as a conduit for the internal Communications team by passing along these notes, updates, and on-the-ground insights to celebrate the project's impact.

Essential skills & experience

• Exceptional Project Coordination: A proven track record of managing moving parts, timelines, and logistics across multiple sites or projects simultaneously.

• Superb Relationship-Building: Outstanding interpersonal skills with the ability to quickly build rapport, trust, and influence with a diverse range of stakeholders, from school cooks and headteachers to coalition partners.

• Clear, Proactive Communication: Ability to summarise complex feedback from the ground into clear, concise, and actionable updates for senior leadership and external partners.

• Data Diligence: Strong organisational skills with a sharp eye for detail, ensuring data is collected systematically and accurately in line with M&E requirements.

• IT, Software, and Tech Literacy: Proficiency with office software (Google Workspace or Microsoft 365), and familiarity with CRM systems or project management tools.

• Adaptability & Autonomy: Highly self-motivated and comfortable working independently in a hybrid/remote structure, managing your own schedule and priorities effectively.

• Flexibility to Travel: Willingness and ability to travel frequently and extensively across England, specifically prioritising regular visits to school clusters.

Desirable skills & experience

• Sector Familiarity: Prior experience working within, or closely alongside, the UK education sector, schools, charities, or food system initiatives.

• Coalition Experience: Experience working within a multi-partner, consortium, or coalition framework where diplomacy and cross-organisational collaboration are key.

• Problem Solving Skills: Proactive problem-solving skills or the ability to manage and resolve on-the-ground operational challenges.

• Data Protection and GDPR Awareness: An understanding of GDPR compliance.

• A valid UK Driving Licence

Benefits

You would be joining a friendly, supportive team who works hard but believe in a healthy work/life balance. We were voted one of CODE Hospitality's happiest places to work in 2024. We seek a diverse range of perspectives, skills, experience and knowledge. Joining a small, collaborative team means you'll be able to contribute to and draw on various projects and strategic insights.

We offer 33 days of holiday per year including bank holidays, 3 additional office closure days over the Christmas period as well as wellbeing days over the summer school holidays. We also have a Cycle to Work scheme, hybrid working, enhanced parental leave, and free access to the CODE app for discounted restaurants & hospitality venues. We are committed to developing our team and will support you with relevant training opportunities including £250 towards elective training and development of your choice.

We also offer Bupa Dental Insurance, Income Protection Insurance, as well as access to the Aviva Smart Health Platform which offers health benefits including free rapid access online GP appointments, free counselling and wellbeing support.

Application process

In line with our commitment to ensuring a fair and unbiased recruitment process, we invite candidates to answer a series of questions related to their day-to-day job. Please follow this link to answer the questions and submit your application along with your CV.

Each question has a 250-word limit. We recommend that you develop your answers offline and copy them in when you're ready, to make sure you don't lose your work if interrupted.

All communication about your application, other than a verbal job offer, will be sent through the Applied platform - please check your Applied account regularly (as well as your spam folder) for updates.

Your answers will go through our sifting process: all answers are anonymised, randomised and then reviewed by a panel of reviewers. A longlist of candidates will then additionally have their CVs reviewed. Shortlisted candidates will be invited to a 30 minute online interview. Successful candidates will be invited to attend a second, in-person interview at our office in Brixton, London.

Expected duration of this application process: 4-6 weeks

Round one interviews online: Tuesday 25th August

Round two interviews in-person: Wednesday 2nd September

Hybrid – within commuting distance of one of our campuses in Beckenham, Blackburn, Birmingham, Bradford, Bristol, Doncaster or Redcar

We are looking for a candidate who can use their organisational and marketing skills to help attract and engage those shaping the future of education!

About us

The National Institute of Teaching (NIoT) has an unswerving commitment to high-quality, evidence-informed teacher education and is on a mission to improve the quality of teacher and leader development across the system.

About the role

The National Institute of Teaching is seeking a highly organised and proactive Marketing and Recruitment Coordinator to support the delivery of our marketing and recruitment activity.

This is an exciting opportunity to join a purpose-driven organisation working to improve the quality of teacher and leader development across England. At the NIoT, we believe that teaching is a fundamental societal good, a privilege and a responsibility. This belief shapes our work and our commitment to supporting teachers and school leaders to make a lasting difference for children and young people.

In this role, you will support the development and delivery of marketing campaigns, help create engaging recruitment and marketing content, coordinate activity across the team, and maintain high-quality systems and processes. You will also support reporting, budget management, CRM use, and the development of standard operating procedures.

We are looking for someone with excellent organisational skills, strong attention to detail, and the ability to communicate clearly and professionally. You will be confident working with data, documents and digital tools, and able to build positive working relationships with colleagues across the organisation.

You do not need to have worked in education before, but you will need to share our commitment to the aims of the National Institute of Teaching and have a genuine interest in the value of teachers, school leaders and high-quality professional development.

This is a hybrid role, with an expectation that the postholder will work from the office at least once a fortnight, and occasionally more frequently where required to meet business needs. The role also involves occasional national travel, which may include overnight stays.

Key benefits

• Generous annual leave – 27 days’ holiday a year (plus 8 bank holidays), rising to 33 days after five years’ service.
• Flexible working – we offer flexible start and end working times, with hybrid working in place for all roles.
• Pension – entry to the Local Government Pension Scheme.
• Salary sacrifice schemes – we offer salary sacrifice schemes for bikes, cars and tech!
• Lifestyle benefits – we offer discounts on gyms, cinema, retail and much more!
• Parenthood leave – we offer above the statutory minimum for maternity, adoption and paternity leave.
• Working environment – we have a stimulating, supportive and rewarding working environment with a dedicated team of like-minded professionals.
• Support – our Employee Assistance Programme (EAP) provides confidential support for employees on personal or work-related matters.
• Development – we fully support the development of our staff and ensure that you have a high level of continuous professional development.

We think a wide range of different work and educational experiences could support you to be successful in this role. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities.

For more information and to apply, please visit our vacancies page.

Closing date: 31 July 2026.
Interview dates: 10 and 11 August 2026.

We reserve the right to close this vacancy early if we receive a high volume of applications.

As a condition of employment, this post requires a satisfactory enhanced disclosure from the Disclosure and Barring Service (DBS) with a Children’s Barred List Check and an Occupational Health Check.

FareShare Greater Manchester is a leading member of the UK's largest food redistribution charity.  Every year, millions of tonnes of perfectly good food go to waste while millions of people struggle to afford to eat.  We're changing that—redistributing surplus food to charities and community groups across Greater Manchester, helping to reduce food waste and tackle hunger. Join our team and be part of a movement that's making a real difference every day.

As a Warehouse Assistant, you'll be involved in the following activities: 

• Preparing customer orders by picking and packing them accurately and efficiently, ensuring excellent service for charities and community groups.
• Receiving, checking, organising and storing incoming food deliveries safely, maintaining an orderly warehouse and making the best use of available space.
• Monitoring stock levels and quality, reporting discrepancies, completing stock checks and helping to minimise food waste using the GLADYS stock management system.
• Supporting volunteers, employability programme participants and corporate volunteer groups by providing guidance, encouragement and practical training in warehouse tasks.
• Delivering a welcoming, helpful and professional experience for our customers, volunteers and visitors, responding to queries promptly and courteously.
• Working collaboratively with colleagues to maintain efficient warehouse operations, communicate handovers, identify improvements and report issues promptly.
• Maintaining high standards of food safety, health and safety, safeguarding, housekeeping and compliance, ensuring the warehouse is always safe, clean and audit-ready.
• Completing required operational records and monitoring activities accurately and comply with all organisational policies and procedures.

What We're Looking For

A proactive and reliable team player with excellent communication, customer service and organisational skills, experience working in a warehouse or similar operational environment, strong IT and numeracy skills, and the ability to prioritise workloads in a fast-paced setting.

You'll enjoy supporting volunteers and customers, be committed to maintaining high standards of safety and accuracy, and be physically able to lift loads of up to 25kg. Experience working with volunteers or people with additional needs, and relevant food hygiene or forklift qualifications are desirable, although comprehensive training will be provided.

Title: Customer Experience Coordinator
Location: Broadstone Warren, Lewes Road, Forest Row,  RH18 5JS
Contract Type: Permanent
Working Hours: 35 hours per week 
Salary: £26,199 per annum, Band C, Level 3 

About the Role

Every great adventure starts with a great customer experience. As a Customer Experience Coordinator, you'll be the link between our customers and our centres, helping groups find the right experience, supporting them throughout their booking journey, and ensuring everything is in place for an outstanding visit.

Working closely with colleagues across the centre, you'll balance customer needs with operational planning to help deliver safe, high-quality experiences that leave a lasting impression. You'll also be a welcoming face on site, supporting reception and helping customers throughout their visit.

Key Responsibilities as our Customer Experience Coordinator

• Deliver friendly, professional customer service across phone, email, live chat, WhatsApp and social media.
• Support customers from their initial enquiry through to booking, arrival and aftercare.
• Recommend the most suitable experiences based on each group's needs.
• Process bookings, payments and invoices while maintaining accurate customer records.
• Create activity schedules and coordinate bookings with centre teams to ensure a smooth customer experience.
• Welcome visitors to the centre, supporting reception and the on-site shop.
• Work with colleagues to ensure activities are planned safely and efficiently

About You

We're looking for someone who enjoys helping people and takes pride in delivering excellent customer service. You'll be organised, approachable and confident managing a varied workload while keeping the customer at the centre of everything you do.

You'll also have:

• Experience delivering excellent customer service from initial enquiry through to aftercare.
• Strong written and verbal communication skills.
• Excellent attention to detail and organisational skills.
• Confidence using computer systems and the ability to learn new software quickly.
• The ability to prioritise work, solve problems and make informed decisions.
• A positive, collaborative approach and the ability to build strong working relationship

Benefits:

• We are an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations across the country.
• 28 days holiday and going up to 32 days after 2 years’ service plus additional days at Christmas
• Flexible working hours
• Work in a way that suits you, your role and your department
• Double matching pension up to 10% of gross salary

For a full list of our benefits, click .

Closing date for applications: 23:59 on Friday 14 August 2026

Interviews will be held via Teams on either Thursday 27th or Friday 28th August 2026.

Strictly no agencies. 

The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.

Location: On-site at our South London Centre

Interviews: 11/08 - face-to-face in our South London Centre

For more information, or to apply, please click 'apply now' to be directed to our careers site. 

The King's Trust believes all young people should have the chance to succeed, they are the key to a positive and prosperous future. The young people we help, face a range of challenges, our job is to inspire and support young people, to help them reach their potential so that they can thrive, and society can prosper.

We are looking for a Centre Coordinator to join our team in our South London Centre on a 12-month fixed-term basis. In this role, you will provide a warm and welcoming reception for young people, staff, and visitors over the phone and in person, so if you are approachable, passionate, and non-judgemental, this could be your role.

You will indirectly support young people by ensuring that our Centre operates safely and efficiently. You will be responsible for managing delivery space, facilities compliance and controlling office equipment and supplies. Having previous administrative experience is beneficial but not essential.

To be successful in this role, you must have a good understanding of the challenges young people within our target groups face, to assist them when they arrive in our Centre. In this role no two days are the same, you get to be involved with many different functions of the Trust and interact with everyone who works in the Centre, this is why planning and organisation skills are a must.

If you are up for a challenge and enjoy working in a team, we would love to hear from you!

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need Centre Coordinators? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Centre Coordinators! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Equal Opportunities 

Here at The King's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives. 

We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.  

We’re a Stonewall Top 100 Employer and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by KT CAN (our Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network) and PULSE (LGBTQIA+ Network). 

Safeguarding 

The King's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants. 

A NOTE FOR RECRUITMENT AGENCIES:

We prefer to hire people directly, but we do have a preferred supplier list for when we need a helping hand. We'll be in touch directly if we need you!

Req ID: 4095

JOB TITLE: Customer Services and Purchasing Coordinator

REPORTING TO: Head of Personal and Organisational Development

Waverley Abbey is a place of prayer, learning, welcome and generous hospitality. Every person who contacts us, visits us, gives to us, attends an event, receives a publication, or simply needs help should experience something of the warmth, care and excellence that we value as an organisation. This role is often one of the first points of contact for supporters, customers, guests, colleagues and suppliers. It is therefore a key part of how we live out Waverley Abbey’s culture of hospitality, excellent customer service and careful stewardship in the everyday details.

Job Purpose The Customer Services and Purchasing Coordinator will provide friendly, efficient and accurate support across customer service, post, donations, purchasing, deliveries, office supplies and practical administration. The postholder will help ensure that people are responded to well, systems are kept up to date, purchases are processed appropriately and the practical flow of day-to-day operations is handled with care. The role requires someone who is organised, calm, helpful and detail-focused, with a genuine desire to serve colleagues and customers well.

KEY RESPONSIBILITIES Customer service and supporter care

> Provide a warm, professional and helpful response to incoming calls and enquiries, particularly in relation to donations, Every Day with Jesus and general fundraising.

> Listen carefully and respond well to customers and supporters, resolving queries where possible and ensuring they are passed to the right colleague or department when needed.

> Represent Waverley Abbey with warmth and care so that every caller, supporter and customer feels valued and treated with respect.

> Maintain accurate customer and supporter records in Sage CRM, HubSpot and Beacon as appropriate. Donations and financial administration

> Process donations accurately in Beacon and Stripe as appropriate.

> Manage Direct Debits in Access, ensuring records are handled carefully and confidentially.

> Follow agreed processes for handling financial information, donor details and customer records. Post, deliveries and practical coordination

> Open, process and organise incoming post on a daily basis.

> Prepare, pack, record and send outgoing post daily, ensuring items are handled appropriately and on time.

> Receive and coordinate deliveries for Waverley Abbey Trust, ensuring items reach the correct team or location promptly. Purchasing and office support

> Raise and manage purchase orders for the House and the East Wing, including Events and Retreats.

> Support good stewardship by ensuring purchasing is accurate, timely and in line with agreed processes.

> Maintain order in stationery areas so that colleagues have access to the supplies they need.

> Manage the East Wing staff signing in and signing out sheet.

> Assist the Head of People and Organisational Development with East Wing office moves and practical office arrangements as required. Health and safety

 > Check and maintain First Aid supplies in the House and East Wing.

> Undertake any other reasonable duties requested by the line manager in keeping with the nature of the role.

Essential

> A warm, helpful and customer-focused approach, with a commitment to excellent service.

> Strong organisational skills and the ability to manage a range of practical and administrative tasks.

> Good attention to detail, especially when handling donations, customer records, post and purchase orders.

> Confidence in speaking with customers, supporters, suppliers and colleagues in a clear and professional way.

> Good working knowledge of Microsoft Office and confidence using databases or CRM systems.

> Ability to work calmly and flexibly in a busy environment where priorities may change.

>Discretion and care when handling confidential or sensitive information.

>A positive, team-minded approach and willingness to help where needed.

Desirable

> Experience of working in customer service, supporter care, administration, purchasing or a similar coordination role.

> Experience using systems such as Sage CRM, HubSpot, Beacon, Stripe or Access. >Understanding of charitable giving, donations processing or supporter communications. Our culture and expectations

>At Waverley Abbey, how we do things matters. We are looking for someone who will bring warmth, accuracy, initiative and a servant hearted approach to the role.

Hospitality is not simply the work of one team; it is part of who we are. This role helps set that tone through excellent customer care, thoughtful administration and a willingness to make things work well for others.

> The postholder will be expected to work in a way that reflects Waverley Abbey’s values, contributes positively to team life and supports the wider mission of the organisation. Safeguarding, confidentiality and compliance

> The postholder must follow Waverley Abbey Trust policies and procedures, including those relating to safeguarding, confidentiality, data protection, finance, health and safety and equality. Training will be provided where required.

We're looking for a proactive and highly organised Team Administrator & Office Coordinator to join our team. This pivotal role sits at the heart of the New Economics Foundation, providing a warm welcome to visitors, supporting colleagues across teams and helping to ensure our office is an efficient, well-resourced and enjoyable place to work.

No two days are the same. From coordinating meetings and events, managing office facilities and suppliers, and supporting internal communications, to providing administrative assistance to senior leaders and project teams, you'll be involved in a wide variety of activities that keep the NEF moving forward. You'll quickly become the go-to person for practical support, problem-solving and getting things done.

We're looking for someone who is naturally organised, takes pride in the details, enjoys building positive relationships, and isn't afraid to roll up their sleeves when something needs attention. You'll be confident managing competing priorities, comfortable working with people at all levels, and motivated by helping others succeed. In return, you'll have the opportunity to work across the organisation, gain exposure to a wide range of teams and projects, and play an important role in supporting our mission and impact.

Role: Team Administrator & Office Coordinator
Hours of work: Full Time (32 hours per week under NEF’s Shorter Working Week)
Salary: £37,279 - £38,962
Location: London (in-office four days per week)
Contract type: Permanent

How to apply

Deadline for applications: midnight, 5th August 2026.
Interviews:  First stage interviews offered online on 10th August 2026 with second stage in-person interviews on 12th August 2026, please ensure availability on both dates.

Start date: ASAP

Please answer the following questions on a separate Word document and submit alongside your CV.

1. Tell us about the skills, experience, strengths and personal qualities you would bring to the position. We'd particularly like to understand how you take initiative, manage competing priorities, build positive relationships, and learn quickly when faced with new tasks or unfamiliar areas of work. (250 words)
2. What do you think is the difference between completing tasks efficiently and providing excellent support to an organisation and its people? (200 words)

Please also complete the Equality and Diversity monitoring form.

You must be eligible to work in the UK, as we are unable to sponsor visas.

Inclusivity at NEF:

NEF wants to be an inclusive workplace with a diverse body of staff. We don’t want to conform to the traditional think-tank model where people from certain backgrounds are hugely under-represented. We know we have some way to go in this and are therefore genuinely keen to receive applications from Black, Asian and minority ethnic people; women; neurodivergent people; disabled people; people who identify as LGBT+; people with experience of mental health problems; and people who identify as working class or have done so in the past.
 

Accessibility and Equal Opportunity:

We value all candidates and are committed to equal opportunity. As a Disability Confident employer, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role. If you require any reasonable adjustments to support you during the application process, or would like information in an alternative format, please let us know.

We actively promote positive action to advance fairness and tackle underrepresentation within our workforce.

Do you enjoy bringing people together? Are you organised and friendly? Chinnor Village Centre is looking for a proactive, caring person to support the clubs and community groups. From timetables to room setups, from welcoming participants to sharing what we do across our community and local organisations, you’ll help create a vibrant, inclusive programme of activities designed to bring older people together and end social isolation. 

We are a small, friendly team of Trustees and staff, committed to making the Centre the hub of community life. Ideally you will have experience relevant to the post but the right qualities to provide a caring, inclusive environment are most important. 

The postholder will work 2 days a week, on Tuesday and Wednesday. There may be an option to increase to Thursdays in the future. Additional benefits include 25 days holiday per year pro rata and a pension scheme. Training relevant to the post will be provided.

The Volunteer Coordinator (Nag’s Head Farm) will lead the recruitment, administration and support of volunteers for Camp Jojo’s Cumbria camps. As the main point of contact throughout the volunteer journey, they will manage applications, maintain databases, coordinate communications and ensure volunteers are successfully placed at camp.

Working closely with the Operations Manager and supported by the experienced team at Ivy Farm, Essex, the role also includes providing administrative support and attending volunteer-related meetings. This is a varied and rewarding role requiring strong organisational, communication and time-management skills.

Approximately 80% of the role can be carried out remotely; however, the successful candidate will be required to attend each camp at Nag’s Head Farm, Appleby-in-Westmorland, Cumbria. The position is seasonal, with increased hours during spring and summer and attendance required during school holiday camp periods.

With more than 700 members, Homeless Link works to improve services and campaign for policy change that will help end homelessness and ensure that everyone has a place to call home and the support they need to keep it.

Our Consultancy team works with organisations across the homelessness, housing, health and wider social and public sectors to improve services, strengthen organisational effectiveness and ultimately achieve better outcomes for people experiencing homelessness.  The Consultancy Coordinator, will play a central role in supporting the successful delivery of our consultancy projects. Working closely with Consultancy Managers, Associates and clients, you will provide high-quality administrative and coordination support across a diverse portfolio of projects, helping to ensure they are delivered efficiently, professionally and to a high standard.

This is an exciting opportunity to join a growing Consultancy team and develop your skills in project coordination, stakeholder engagement and consultancy operations, while contributing to Homeless Link’s mission to end homelessness. We are looking for an organised and proactive individual with excellent administrative, communication and coordination skills. The successful candidate will have strong attention to detail, excellent IT skills and the ability to work both independently and collaboratively as part of a busy team.  Experience of project administration, stakeholder engagement or working within a consultancy, charity or membership environment would be advantageous. An understanding of the homelessness sector is welcome but not essential. For full details of the role and how to apply follow the redirect ot recruiter link to our website.

We are actively working to increase diversity within our organisation and would particularly welcome applications from people with lived experience of homelessness, from Black, Asian and minority ethnic backgrounds, and/or people with disabilities. We believe diverse perspectives strengthen our work and help us better serve the communities we support.

CLOSING EARLY: Due to an exceptionally high number of applications, we will close applications for the Office and Projects Coordinator role at 11.30pm on Thursday 23rd July, earlier than originally advertised. We are giving advance notice so that anyone currently preparing an application has an opportunity to submit it. All applications received by the revised deadline will be assessed consistently against the published criteria. 

About Us

UKATA is the leading professional body in the UK for those learning and practicing Transactional Analysis (TA). Founded in 1974, UKATA has grown into a vibrant community of over 1100 members, from curious learners to advanced practitioners, all dedicated to the growth of TA theory and practice. UKATA is an organisational member of the UK Council for Psychotherapy (UKCP) and the European Association of Transactional Analysis (EATA).

The Opportunity

This is a key operational role at the heart of UKATA. You’ll combine day-to-day operational coordination with responsibility for agreed projects and organisational improvements. You’ll also support members, governance, communications and events, working closely with the Managing Director, contractors and volunteers to help deliver an excellent experience for our members.

No two days are the same. One day you might be coordinating an online event, updating our website or producing reports from our membership management system to support decision-making. The next you could be designing an internal process, supporting our National Conference or leading a new organisational project.

What You'll Do

• Play a central role in the smooth day-to-day running of UKATA and helping improve how we work
• Lead key projects to improve systems, processes and the member experience
• Support members, governance and UKCP registration processes
• Maintain and develop our CRM, website and digital systems
• Help deliver communications, events and member engagement
• Work closely with trustees, volunteers and contractors to support the organisation
• Build relationships with members, registered training providers and other stakeholders

About You

We’re looking for an organised, proactive and collaborative professional to join our small team – someone who:

• enjoys bringing structure to a busy and varied workload
• is proactive and confident using their initiative
• likes turning ideas into practical action
• builds positive working relationships with a wide range of people
• communicates clearly and professionally
• enjoys balancing day-to-day administration with longer-term projects and improvements.

What We Offer

This role offers the chance to work with a respected organisation while making a genuine difference to our members and the wider TA community. You'll have:

• Flexible, remote working arrangements, with regular UK travel
• A varied role with genuine ownership and opportunity to shape how we work
• A supportive, collaborative team, working closely with members and volunteers across the UK
• Ongoing learning and professional development
• Employer sick pay scheme
• Employer pension contribution
• Reasonable travel and accommodation expenses for work-related travel.
• 33 days annual leave per annum (FTE), including bank holidays

Location and Working Hours

This is a home-based role with flexible remote working arrangements. Regular travel across the UK is required to support conferences, trustee and committee meetings, planning days, and other organisational activities. On average, this is expected to be around once a month, although the level of travel will go up and down, with some periods busier than others. Reasonable travel and accommodation expenses will be reimbursed in line with UKATA policies.

We are looking for someone who can work 30 hours across at least four days a week, primarily during normal weekday office hours. Some flexibility will be required to attend occasional evening meetings and weekend events.

Salary

The full-time equivalent salary for this role is £40,000. The pro rata salary is £32,000. 

JOB PURPOSE

To coordinate Dudley Lodge's impact reporting, fundraising support and business development activities across the organisation.

The postholder will support income generation by identifying funding opportunities, maintaining funding pipelines, coordinating fundraising activity, supporting funding applications and helping Dudley Lodge evidence and communicate the impact of its work to commissioners, funders, donors and stakeholders.

Working closely with the Head of Support Services, Head of Operations and Service Leads, the postholder will collect, collate and report impact and outcomes information, support fundraising and business development activities and contribute to the organisation's sustainability and growth.

Key Responsibilities

• Impact Reporting and Communications
• Fundraising and Income Generation
• Systems and Administration

Impact Reporting and Communications

• Coordinate systems for collecting, recording and reporting impact, outcomes and stakeholder feedback data across Dudley Lodge services.
• Work with Heads of Service and Service Leads to gather feedback, case studies, testimonials and other evidence of service delivery, outcomes and organisational impact.
• Coordinate feedback collection from service users, parents, family members, professionals, commissioners and stakeholders.
• Produce impact summaries, dashboards and data reports for internal and external audiences.
• Coordinate the development of Dudley Lodge's assessment and Support Services' annual impact reports.
• Support the development of systems to collect and report information relating to longer-term outcomes for families.
• Ensure impact information is accurate, accessible and available to support reporting, funding applications and service development activities.
• Support the preparation of commissioner updates, funder reports, stakeholder briefings and annual impact publications.
• Gather, collate and present information, data, case studies and outcomes to support organisational reporting and stakeholder communications.
• Prepare draft reports, updates and communications for review by Heads of Service and Service Leads.
• Coordinate the production and distribution of approved reports, updates and communications.
• Support the dissemination of impact reports, funding updates and organisational achievements.
• Maintain records of stakeholder communications, reporting requirements and submission deadlines.

Fundraising and Income Generation

• Support the organisation to achieve fundraising and income generation targets.
• Research and monitor trusts, foundations, corporate, statutory and tender opportunities, maintaining accurate records of prospective funders, deadlines and reporting requirements.
• Maintain an up-to-date funding pipeline and funding calendar.
• Gather and coordinate evidence, data and supporting information required for grant applications, tenders, expressions of interest and funding reports.
• Assist with the preparation and submission of funding applications and tender responses.
• Coordinate fundraising appeals and donor engagement activities.
• Draft and distribute appeal letters, donor updates and stewardship communications.
• Support funder reporting and grant monitoring requirements.
• Monitor emerging funding opportunities and sector developments and share opportunities with relevant managers.

Systems and Administration

• Maintain accurate fundraising, impact and stakeholder engagement records.
• Support the development and maintenance of databases and reporting systems.
• Coordinate surveys, consultations and feedback exercises.
• Produce regular reports to support management, governance and business development activities.
• Ensure information is recorded, stored and managed in accordance with GDPR and organisational policies.
• Identify opportunities to improve systems, processes and efficiency across impact data collection and reporting, fundraising and stakeholder reporting activities.
• Undertake any other duties appropriate to the grade and purpose of the role, as reasonably required by the Line Manager or to meet the needs of the organisation.

Title of post to which this job reports:

Head of Support Services

Special Conditions:

All staff are expected to work in a flexible way to cope with the needs, demands and requirements of the Centres. This may mean attending or working from either centres, Coventry, Birmingham.

Dudley Lodge operates a non-smoking policy for staff.

Observance of the Centre’s Equal Opportunities Policy will be required, and to work at all times in accordance with all the Centre’s policies and procedures.

Failure by a member of staff to report actual or suspected physical or sexual abuse of a child by another member of a staff or other person having contact with the child may constitute a disciplinary offence.

Communications & Community Coordinator

Reports to: Community Engagement Manager
Hours: Full-time, 36.5 hours per week

Hybrid WFH 2 day a week

Purpose of the Role

The Communications & Community Coordinator is responsible for supporting the delivery of member communications, community engagement activities and administrative processes across the organisation.

The role combines content creation, digital communications, CRM administration and community engagement support, helping to ensure members are informed, engaged and connected with the life of the synagogue.

This is a hands-on coordination role focused on delivery and administration rather than communications or marketing strategy.

Key Responsibilities

Communications and Content

• Create and schedule content across WLS social media channels.
• Design and produce newsletters, flyers, posters, brochures and other communication materials using Canva or similar software.
• Draft and distribute member communications, announcements and updates.
• Gather information from departments across WLS and coordinate regular e-bulletins and communications.
• Support the production of service booklets, information sheets and event materials.
• Ensure all communications are accurate, well-presented and consistent with WLS branding and tone of voice.
• Proofread communications and marketing materials.

Website and Digital Channels

• Maintain and update website content.
• Ensure website information remains accurate and current.
• Upload content, images and event information as required.
• Support the monitoring of social media and website engagement, providing basic reports where required.

Membership and Community Engagement Support

• Maintain accurate records within the CRM system.
• Produce reports from the CRM database as required.
• Support membership engagement initiatives and communications.
• Assist with membership administration and monthly membership updates.
• Respond to routine member enquiries and direct enquiries appropriately.
• Provide administrative support to community engagement activities, projects and programmes.

Events and Community Activities

• Support the promotion and administration of community events and programmes.
• Assist with event communications, registrations and attendee information.
• Maintain the communications and events calendar.
• Support photography and content gathering at events where required.
• Assist with the production and distribution of event publicity and promotional materials.

Administration

• Provide administrative support to the Community Engagement Manager and wider Community Engagement Team.
• Answer telephone calls, respond to enquiries and take messages as required.
• Maintain organised records, templates and communication assets.

General Responsibilities

• Positively and professionally represent WLS to members, visitors and the wider community.
• Work collaboratively with colleagues across all departments.
• Build and maintain positive working relationships with stakeholders, suppliers and partners.
• Adhere to all WLS policies and procedures.
• Observe and promote WLS's Health & Safety policies.
• Observe and promote WLS's Equality, Diversity and Inclusion commitments.
• Undertake any other duties reasonably required by the Community Engagement Manager or senior leadership team.

Person Specification

Essential

• Excellent written and spoken English.
• Strong proofreading and attention to detail.
• Experience creating content for social media and digital communications.
• Experience producing newsletters and communication materials.
• Good design skills using Canva or similar software.
• Strong administrative and organisational skills.
• Experience using databases or CRM systems.
• Excellent IT skills, including Microsoft Office.
• Ability to manage multiple priorities and meet deadlines.
• Strong interpersonal and customer service skills.

Desirable

• Experience working in a charity, community, faith or membership organisation.
• Experience updating website content using a CMS.
• Experience supporting events and community programmes.
• Basic photography or video editing skills.
• Knowledge of Jewish community life and organisations.

How to Apply

Please send your CV along with a cover letter outlining your relevant experience and what attracts you to this opportunity. We'd love to hear how your skills and interests align with the role and how you could contribute to our community.