Customer service coordinator jobs

Would you like to be involved in improving society? Are you well organised? Do you like helping people? Would you like to be part of a friendly, fast-paced team that is backing the best small charities and social enterprises in the UK?

If yes, then the role of Partnerships & Programmes Coordinator at The Fore might be for you!

This is an exciting and varied opportunity to join The Fore and play a vital role across both our partnerships and programme teams. You’ll respond to enquiries from prospective applicants by answering calls and emails, help volunteers share their expertise with our charities, and provide valuable support to the fundraising team as they build relationships with businesses and individuals. The role is perfect for a friendly, proactive and enthusiastic individual looking to learn more about social impact and charitable giving. You’ll bring excellent communication skills, strong attention to detail and great organisation to help keep activities and projects on track. With opportunities to support events, projects and partnership plans, no two days will be the same.

We are looking for someone:

• Enthusiastic, hardworking and friendly with a proactive, ‘can do’ attitude.
• Highly organised, with an ability to prioritise a varied and busy workload to meet deadlines.
• Who takes initiative and can work independently with a small, agile team.
• Diligent with excellent attention to detail.
• A great communicator with excellent interpersonal skills.
• Passionate about social change and building a career in the social impact sector.

About the opportunity
Working closely with the Corporate Partnerships Manager and wider Philanthropy Department, the Corporate Partnerships Coordinator will identify and cultivate fruitful partnerships with a range of small, medium and large businesses.
They will help maximise the potential of corporate and other organisations for funding, volunteer recruitment, and other philanthropic opportunities, to enable growth and sustainability for Action Tutoring. This will be achieved by securing and nurturing small to medium sized organisations to provide financial support for programmes. Additionally, the Corporate Partnerships Coordinator will engage with business to generate volunteers from across the country to deliver both online and face to face tutoring.

Deadline: Sunday, 28th September 2025
Interviews: The first round of interviews will be held online on Wednesday, 15th October, and the second round will happen in person, with the location dependent on the applicant's address.
Start date: Ideally Monday 24th November 2025

Place of work: This is a flexible/hybrid role, and while you can be based anywhere in England, a willingness to travel to our London office is essential. The office address is 8-10 Fivefields, Grosvenor Gardens, London SW1W 0DH.
Contract and hours: Full-time fixed-term contract of 12 months. We offer flexible hours with 9.30-4 as core hours. A full working week is 37.5 hours.

Duties and responsibilities

• Identify and persuade small to medium sized businesses to fund specific schools in Action Tutoring regions as part of a pilot of a ‘local champions’ scheme.
• Drive new applications from potential corporate volunteer tutors, ensuring a strong supply of high quality applications to meet growth targets in each region, for both face to face and online delivery.
• Generate regular reports and communicate updates to volunteer partners to demonstrate the value and impact of their volunteers and financial support.
• Support programme staff to develop local partnerships, through businesses and public sector links.
• Maintain accurate records of recruitment channels and relationships; use data to analyse the effectiveness of different recruitment channels, using this information to inform future work.
• Any other ad hoc responsibilities as deemed relevant by the CEO.

Person specification 
Qualification criteria:
The right to work in the UK.

We are looking for some of the following attributes, though you might be more experienced in some areas than others:

• Excellent relationship building and networking skills with the ability to communicate with and manage a range of different stakeholders.
• Ability to manage a varied workload and work on your own initiative.
• Highly organised, able to multitask and prioritise, and complete activities to a high standard; excellent time management skills.
• Enjoy using data and creativity to suggest improvements and inform your approach to work and partnerships.
• Able to demonstrate resilience when challenges arise.
• Strong verbal and written communication skills and interpersonal skills, able to effectively adapt communication depending on the audience.
• Confident public speaker; able to present well, both in-person and online, to a range of audiences, able to be persistent and persuasive when required.
• Is able to collaborate effectively with team members and external stakeholders.
• Open to new ideas and learning. You will be willing to adapt and grow with the development of the organisation and the Philanthropy team.
• Have high computer literacy; familiar with Microsoft Word, Excel, and PowerPoint (desirable).
• Committed to equality, diversity and inclusion.
• Committed to the mission and values of Action Tutoring.
• Committed to promoting and safeguarding the welfare of children.

You will likely be more successful in this role if you have: 

• Experience in managing or building partnerships/relationships with corporations (or other institutions/sectors e.g. Civil Service, universities or schools)
• Experience in corporate (or other) fundraising.
• Experience in a sales-based role.
• Experience in using databases.
• Evidence of an interest in education and/or the third sector.

Why work for Kids Matter?

• Generous annual leave – 25 days (plus bank holidays) per year pro rata, with time off between Christmas and New Year's additional to this allowance.
• Remote working contribution – receive £26/month pro rata towards the costs of working from home and/or using a co-working space.
• Access to coaching sessions, training opportunities and our Employee Assistance Programme (a confidential support service for staff).
• Flexible working across weekdays to suit your schedule.

About us

Kids Matter is one of the UK’s fastest growing children’s charities.

Our vision is to see every child in need raised in a strong family. Our mission is to reduce the impact of poverty on children through community-based parenting programmes.

Research shows that group-based early intervention parenting groups are the most effective way to support children in need. We train peer facilitators in local churches - the largest voluntary body in the country - to run our affordable, accessible and highly effective parenting programmes, written by Clinical Psychologists. They come alongside parents and carers, building long-lasting community in addition to encouraging confidence and learning positive parenting skills.

We value difference and diversity, and we want our workplace to be built on shared values of equality and mutual trust, with team members representing the wide range of backgrounds and experiences that exist within the UK. We therefore actively encourage applications from people of diverse backgrounds and varied experiences, particularly those who are African, Afro-Caribbean, Asian or part of other minority ethnic communities, who have lived experience of the impact of low-income/low-support circumstances, and who are living with a disability or identify as being neurodivergent.

About the role

The Research and Programmes Coordinator role involves:

• Overseeing administrative tasks for all research projects
• Supporting the Programme Development Team Lead in management of all research projects
• Liaising with the Support Coach team to connect with facilitators/parents for data collection e.g. supporting with the running of focus groups
• Using Kids Matter’s CRM to confidently record communication with consultants and Research Assistants
• Supporting the data gathering process for all our evaluation data including maintaining data integrity by performing regular data audits and cleaning parent data ready for the Research Assistants to analyse

About you

Are you organised with good attention to detail? Do you enjoy supporting others and having a varied workload? Can you prioritise and manage your time effectively? Are you a Christian with an active faith in Jesus? Do you have a passion for Kids Matter’s vision of seeing every child in need raised in a strong family?

Then we would love to hear from you!

How to apply

You can apply for the Research and Programmes Coordinator position by clicking ‘Apply via Website’ and completing a copy of our online application form.

The deadline for applications is 4pm on Monday 29th September 2025. All successful and unsuccessful applicants will be notified by email.

We also ask for all applicants to submit an Equal Opportunities Monitoring Form, which will be sent to you to complete following the submission of your application. This form will be used for anonymous analysis to ensure our overall recruitment procedures are fair and transparent. It will never be viewed or used as part of the selection process. It is optional to submit this form.

If you would like any application/interview support or you need any reasonable adjustments throughout the application process, or if you would like an informal phone call to ask questions or discuss the role, please contact Katie Washington (HR & Systems Manager).

Please see the job pack for more details on the role and application process.

Step into a transformative journey with Working Options

We're on a mission to empower young people aged 14-19 across England and Wales, and you can help make a real difference.

Following our successful Wales pilot supporting 15,000 young people since launching in 2024, we're scaling regionally. In 2025 we're focusing on Bedfordshire, and that is where we need you, while also responding to needs across England and Wales, aiming to reach 90,000+ young people in-person and 2.5 million+ online across both nations.

As a Project Coordinator you'll connect volunteers with schools and foster impactful relationships within our dynamic, entrepreneurial environment. We believe in inclusivity, trying new things, setting high expectations, and creating real opportunities for young people.

Working from home with occasional team meet-ups, events, and school visits, you'll join a dedicated team that values high expectations and individual contributions to help young people achieve positive outcomes.

If you're passionate, self-motivated, and eager to contribute to a great mission, this is your chance to join a team that's helping young people to transform their career and life chances.

Don't just take our word for it, here's what one of our young people had to say: "My personal experience has been exceptional. There is a collaborative atmosphere, and it is truly empowering to be part of a charity that values student input and involves us in decisions that directly affect our lives." – Working Options Alumnae.

Find out more about the role, and hear from our Chief Executive about our charity's ambitions, via the applicant pack linked below.

Person specification

We are looking for someone who:

• Has a genuine interest in our work and in the greater Bedfordshire area and/or South of England in easy reach of Bedfordshire.
• Is fully committed to equality, diversity, and inclusion. 
• Is self-motivated.
• Has excellent attention to detail. 
• Can juggle multiple priorities, sticking to deadlines and flagging when priorities need reviewing. 
• Has a flair for developing great relationships, particularly with schools and colleges. 
• Is proactive and tenacious, able to seek out new opportunities and remain resilient. 
• Is creative and likes coming up with new ideas. 
• Is ambitious for themselves and for the charity. 
• Has high computer literacy.

While we don't specify this in our person specification, we are particularly interested to hear from applicants who have experienced some of the challenges that young people across England and Wales face today.

If you like the sound of this environment, we would love to hear from you.

Good luck with your application!

The Role

We have an ambitious membership growth target of 20%. In order to achieve this we need to be setting up new groups across the UK at scale. We have recently changed our marketing approach and are able to generate high volumes of high-quality enquiries.  But we have lots of areas without groups or with groups who are full and not able to accept new members.  We therefore need someone to take charge of setting up new groups at scale, ensuring the process for doing so is robust and streamlined.

Reporting to the Chief Executive, you will manage the end-to-end new group set up process:

• Identify geographical location for new group – based on no existing groups in area, local groups being full and/or volunteer availability  
• Source local volunteers and work with them to get new groups up and running
• Help them to identify suitable venue and time for first meeting and free and low cost opportunities to promote new groups in local area
• Work with Social Media Assistants to execute local level organic digital outreach via community Facebook groups and websites
• Outreach to local social prescribers to encourage them to signpost to NWR
• Source volunteers to distribute printed marketing assets within local community
• Chair first meetings or (depending on location) recruit member volunteer(s) to do so

• Call referred enquirers to explain more about new group – try to convert them to attending first free meeting

• Agree details for first meeting and brief press release to CEO
• Manage the enquiry process for new groups or support volunteer in doing so
• Keep record of enquirers, meeting attendees and memberships of new groups and provide updates at weekly meeting and for Dashboard and HOD reports.
• As we are a small organisation, you may also be required to undertake work outside of this remit to support the HOD and Membership team in the smooth running of the organisation.

Person specification

• Motivated by hitting targets and creating lots of new groups to connect socially isolated women
• Proficient in MS Office (Word, Excel, Powerpoint, Teams) and Google applications
• Enthusiastic and resourceful – keen to learn new systems and work to problem solve when necessary. 
• Experienced social media user
• Experience in volunteer recruitment and management is highly desirable
• Proactive, driven - able to work autonomously
• Outgoing, confident, happy to chat to enquirers and volunteers
• Warm, friendly, approachable, helpful
• Methodical and organised – able to work at pace whilst keeping efficient records of progress
• Appreciative of need to work at scale and streamline processes to maximise output

Position: Communications & Engagement Coordinator
Contract: Permanent
Hours: 37.5 hours per week
Salary: £26,000 per annum
Base: The Angel Centre, Salford M3 (Hybrid working is appropriate for this role)

About Us:

Mind in Salford is an independent mental health charity affiliated with the national Mind network. We provide advocacy, training, and support services that empower people across Salford to improve their mental wellbeing. We are committed to challenging stigma, campaigning for change, and ensuring no one faces a mental health problem alone.

Role Overview:

We are looking for a creative and proactive Communications & Engagement Coordinator to help us raise awareness of our services, promote our campaigns, and engage our community through compelling communications.

This role plays a vital part in supporting the delivery of Mind in Salford’s communications strategy. Working closely with the Business Development Manager and teams across the organisation — including the Rainbow Mind LGBTQIA+ Service, advocacy, and fundraising — you’ll help manage our digital channels, produce engaging content, and support campaigns that promote mental health awareness across Salford and Greater Manchester.

In this role, you will:

• Deliver engaging digital and print content
• Manage social media and website updates
• Support public campaigns and service promotion
• Collaborate across teams including Rainbow Mind (LGBTQIA+ service)

You’ll need:

• Experience in comms, marketing, or digital content
• Strong writing, design (Canva), and social media skills
• Familiarity with WordPress and analytics tools
• Passion for mental health and community engagement

Why join us?

• Supportive, values-driven team
• Development opportunities
• Make a real difference in Salford
• Flexible working options

This is an exciting opportunity for someone with communications or marketing experience who is passionate about mental health and eager to make a difference in a local charity setting.

Closing date: 5pm on Friday 19th September 2025
Interviews: 6th & 8th October 2025

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Mind in Salford is an equal opportunity employer. We welcome and encourage applications from individuals of all backgrounds, including those with disabilities and those from marginalized and underrepresented groups.

No agencies please.

Do you want to make a meaningful difference in local communities?

We are looking for a Community Support Coordinator to lead and develop our Community Support Volunteer service. You will ensure support for people living with and affected by MND is accessible, safe and inclusive. You will build strong partnerships with health and social care professionals, recruit, manage and guide volunteers, and help ensure individuals have choice and control in the support they receive.

This is an excellent opportunity for someone with experience in managing and co-ordinating volunteers, strong communication skills, and the ability to work collaboratively across a range of stakeholders. The Community Support Coordinator will play a key role in strengthening local services and supporting volunteers to feel valued and effective in their roles.

Key Responsibilities:

• Lead and support a team of Community Support Volunteers, ensuring services are safe, inclusive and meet local needs
• Provide guidance to volunteers on complex care and support issues, including signposting to other services
• Respond promptly to enquiries and referrals, offering information and facilitating access to support and resources
• Build and maintain effective relationships with health and social care professionals and local partners
• Support branches and groups to plan and deliver activities that respond to local needs
• Recruit, induct and develop volunteers, ensuring they are well supported and connected
• Enable effective communication and collaboration between volunteers, staff and partners
• Contribute to service development, sharing feedback and identifying opportunities for improvement

About You:

• Experience leading or co-ordinating groups of volunteers
• Strong communication skills, with the ability to present and influence effectively
• Ability to assess and respond to support needs through a person-centred approach
• Understanding of care and support services across statutory, private or voluntary sectors, and the role of volunteers
• Experience of working with people at risk of harm, and an understanding of safeguarding responsibilities
• Ability to build networks and maintain positive working relationships with a wide range of stakeholders
• Commitment to equality, diversity and inclusive practice
• Confident in prioritising, planning and making decisions independently
• Willingness to work flexibly, including some evenings and weekends
• A full driving licence

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

What We Offer:

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
• 24/7 GP access via phone and video.
• Life assurance and confidential counselling helplines.
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
• Access to Benefit Hub for discounts on everyday shopping.
• Enhanced pension scheme.
• Opportunities for training and personal development.
• Hybrid working.

The full job description and information about working for the MND Association is available in the candidate pack.

Salary: £37,300 per annum (FTE) £30,243 pro rata

Hours: 30 hours per week

Contract: 12-month Fixed Term Contract

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders. As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

Hybrid Working and Flexibility: This role is home-based with travel expectations across the designated region: Northern Ireland. This role will also include occasional travel to Northampton as required.

Ref: RVPL-251

Closing date: Monday, 22nd September 2025 at 9.00 am

Are you a proactive, collaborative and empathetic individual with experience of managing reception or front-of-house responsibilities? Do you have a proven record of recruiting, training, or managing volunteers and supporting people with barriers to employment?

If so, join St Giles as a Reception and Volunteer Pathway Lead (internal job title) where, as part of the Central Services or Service Delivery team, you will lead both front of house reception services and a structured volunteer employment pathway.

About St Giles Trust

An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need.  Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.

About this key role

As Reception and Volunteer Pathway Lead, you will act as the first point of contact for visitors, ensuring a welcoming and professional environment, and also manage incoming calls, emails, and correspondence and maintain a tidy and accessible reception area.  You will also design and deliver a volunteer pathway programme for individuals returning to employment, which will include recruiting and onboarding volunteers with a focus on those who have been out of work and collaborating with internal departments to identify placement opportunities and role specifications.

We will also rely on you to provide induction and training support for volunteers and to offer ongoing supervision, coaching, and check-ins throughout placements.  Monitoring and evaluating volunteer progression with clear pathways to employment and maintaining accurate volunteer records, ensuring safeguarding and compliance standards are both key duties, as is supporting departmental teams in coordinating volunteer schedules and placement logistics.

What we are looking for

• Relevant experience in administration, HR, or volunteer management

• An understanding of barriers to employment and trauma-informed support

• Sound knowledge of GDPR and data protection and of safeguarding practice

• An understanding of of EDI and creating an inclusive work culture

• Excellent interpersonal, IT and communication skills, verbal and written

• A professional, collaborative and flexible approach to your work.

Please note:  as an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will be subject to an Enhanced Child Workforce with Child Barred list DBS.

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.

We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

We will be reviewing applications as they are received, and reserve the right to close this advert early if a suitable candidate is appointed. We therefore strongly encourage early applications to avoid any disappointment.

Job Title: Programme Coordinator – Careers, Events and Pathways

Department: Youth and Employability  

Reports to: Senior Manager

Salary: £25,000 -£28,000 per annum (Depending on experience)

Contract: 12 Month – Fixed Term Contract

Closing Date: 22nd September 

Interviews: W/C 29th September

Brentford FC Community Sports Trust

With community work spanning three decades, Brentford FC Community Sports Trust has established itself as a pioneering organisation for the local community. It uses the power of sport to educate, motivate and inspire people from all walks of life.

Working in partnership with Brentford FC, the Trust offers a portfolio of programmes in education, health, sports participation and community engagement. The Trust has won the ‘Football League Community Club of the Year’ award four times and now employs more than 100 members of staff.

Inclusion Statement

Brentford FCCST is an organisation which values and is passionate about diversity and inclusivity. We welcome and encourage applications from qualified candidates, including those from underrepresented groups such as those from ethnically diverse backgrounds, women, those from the LGBTQ+ community and those with disabilities. Should you require any workplace accommodations (also known as ‘reasonable adjustments), you will have the opportunity to let us know at the appropriate points in the hiring process.

Safeguarding Statement

Brentford FCCST is committed to equality, the safeguarding and welfare of all children and adults at risk. This responsibility is shared by all staff and volunteers at the club, safeguarding is everyone’s responsibility. Staff will be required to undertake regular safeguarding training to enable and reinforce a proactive approach to safeguarding. This role requires the post holder to apply all relevant policies and uphold the club’s commitment to safeguarding vulnerable people to ensure a safe environment for all. This includes the timely reporting of any safeguarding concern to the safeguarding team. We remind those barred from regulated activity that it is an offence to apply for such positions.

General Trust Accountabilities

• To ensure compliance with all relevant policies, including health and safety and safeguarding policies
• To ensure compliance with all relevant legal, regulatory, ethical and social requirements
• To ensure compliance with the Trust’s Code of Conduct.
• To build and maintain good working relationships both internally and externally, maintaining a professional image at all times when representing Brentford FC Community Sports Trust
• To keep confidential any information gained regarding the Trust and its personnel
• To maintain a flexible approach to work at all times

The Youth and Employability Department

Over the past five years, Brentford FC CST has significantly expanded its Youth and Employability provision. The department provides a diverse range of informal and formal learning opportunities designed to help young people develop essential life skills, engage with their local communities and prepare for the world of work. Our programmes support their transition to adulthood, by equipping them with the confidence, experience and networks they need to thrive.

We believe in high-quality, impactful provision which makes a tangible difference to young people’s lives; our offer includes a wide range of personal, social and educational experiences delivered through both sessions and tailored 1:1 support. These include weekly group sessions, short courses/projects, PSHE style activity, holiday programmes, training opportunities, volunteering & social action, residential trips, employability workshops and industry engagement days.

Collaboration is at the heart of our approach. We work in partnership with schools, local authorities, charities, and national organisations to both reach young people and connect them to meaningful opportunities and wider support networks

What’s Ahead in 2025/2026

The department will deliver a wide range of impactful initiatives throughout the coming year, including:

• STEM Education: delivery of engaging STEM-focused activities in partnership with Worley.
• Groups and short courses: Workshops, courses, and youth groups such as our flagship Changemakers programme, Active Leaders, employability workshops focused on developing leadership, confidence, and transferable skills.
• Industry Insights and visits: Opportunities for young people to explore what it’s like to work in a community sports Trust environment or collaborating with local businesses to offer first-hand insight into various sectors.
• Work Experience: In-house placements that allow young people to develop real-world skills alongside our team.
• Job fairs and careers events: Large-scale events connecting young people with employers, run in collaboration with Indeed and UK Youth.
• Inclusion Education: Workshops in schools promoting inclusion and tackling discrimination, delivered in partnership with Tampa Bay and Kick It Out.
• Widening participation and targeted work: Tailored programmes to support young people from underrepresented groups, vulnerable groups, NEET young people.
• Partnership projects: Working with partnerships to offer exclusive opportunities to the groups we work with e.g London Youth - Diversity in the outdoors careers programme.
• Youth Voice: Working with young people representatives across departments at the trust to improve our services and provision.
• Careers and Employability Support: Workshops, mentoring, events and tailored guidance delivered in schools and colleges.

Main Purpose of Job

The Programme Coordinator – Careers, Events and Pathways is responsible for leading the planning, coordination, and delivery of large scale employability events and progression initiatives for young people. These include careers fairs, widening and participation events and employer engagement activities designed to open access to real world opportunities. This role will lead events from planning and partner liaison to on-the-ground delivery and post-evaluation reporting.

The coordinator will work with employers, schools, colleges, and local authorities to co-create meaningful pathways for young people, ensuring activities are aligned with labour market needs and tailored to the aspirations of young people we are working with.

The coordinator will take a lead on developing and managing strategic partnerships with employers and external organisations to broker new opportunities and promote progression routes into education, employment or training.

Grounded in youth work values, the coordinator will offer mentoring, support, and guidance to help young people navigate their next steps, overcome barriers, and access the right pathway for their goals.

Responsibilities

Event Planning and programme delivery

• Design, plan and deliver high quality and innovative events and activities for the youth and employability programme offer. Lead on major events such as careers fairs, job fairs, employer panels, and large outreach opportunities, ensuring effective planning, logistics, and execution.
• Ensure all events and activities meet the needs of participants, align with programme and partner objectives, and are delivered to agreed deadlines.
• Lead on event and programme logistics including planning, external bookings and venue hire, facilitators, transport, resources, risk assessment and other associated logistics.
• Provide tailored events and activities for young people from vulnerable, underrepresented and NEET Groups.

• Deliver presentations, sessions and other events (e.g. assemblies, PSHE lessons, lunch time stalls, workshops, job fair) to primary and secondary schools, non-mainstream schools, colleges, and other organisations to engage young people.

Stakeholder Engagement and Partnerships

• Build and maintain strong relationships with key stakeholders including existing partners (e.g Worley, UK Youth), local professional organisations, schools and colleges, local authorities, and future key stakeholders as they come onboard.

• Work in partnership with stakeholders to co-design and deliver events, promote programme opportunities, recruit participants, and support youth progression.
• Seek out new opportunities in relation to employment and training to support young people progress on to positive pathways. Work with stakeholders to develop new initiatives and collaborative projects.

Youth Engagement and support

• Lead cohorts of young people through events and programmes. Supervise, take responsibility for the pastoral care, and ensure safety needs of the young people are always met.
• Engage and build positive relationships with young people to provide effective support, mentoring and coaching on a one-to-one and group basis where needed.
• Develop, implement, and lead on recruitment and engagement strategies to recruit and retain young people for events.

Monitoring and Evaluation

• Record and monitor programme, partner and participant data using the relevant CRM systems ensuring all data is kept up to date.
• Ensure all administration tasks are completed accurately and within allocated time scales including handling personal data, managing expenses, safeguarding reporting, and risk assessments.
• Achieve weekly and monthly targets as set out by the Senior Manager, or partner organisation/ funder and regularly provide reports and monitoring information.

Leadership and Team Collaboration

• Lead and support casual staff to deliver high quality programmes, providing regular feedback and embedding reflective practice.
• Support the Senior Manager in recruitment, training, and supervision of casual delivery staff.
• Attend regular supervision sessions, team & organisation meetings, and complete compulsory training to enable all duties to be carried out effectively.
• Deputise for the Senior Manager when appropriate. Fulfil any other reasonable duties and responsibilities considered appropriate by the Senior Manager
• Work closely with the Senior Manager, Coordinators, Youth Workers, Coaches and programme partners to support the young people on the programmes ensuring a united approach.

Safeguarding and Compliance

• Understand and comply with all policies and procedures in line with Trust and contractual responsibilities including the safeguarding of the young people, GDPR, health and safety and EDI.

• Handle sensitive information with the utmost confidentiality, especially regarding individuals' personal details and concerns.
• Participate in training sessions related to safeguarding and emergency response.
• Maintain accurate records of incidents, concerns, and actions taken.
• Report any safeguarding concerns promptly to the appropriate authorities or designated personnel.

The Selection Criteria

Essential

Qualifications and experience

1. Graduate degree level and or/ IAG Level 2 / Event Management and/or strong relevant experience (youth work, educational, community based, events, careers).
2. Demonstrable experience (at least 2 years) of working with young people and children to inspire, motivate and support them to positively engage in new opportunities and develop new skills.
3. Experience of leading, planning and delivering high-quality events and programmes for large groups (50/100+).
4. Experience and/or good knowledge of working in partnership with local businesses/ professional partners, schools, colleges, and universities, to develop employability and careers pathways initiatives.
5. Experience of effectively engaging young people from a wide range of backgrounds, including underrepresented groups (women and girls, ethnic minorities) and/ or, vulnerable groups (e.g. homeless, young carer, etc), and/ or those facing barriers to education, employment, or training.
6. A Safeguarding and First Aid qualification or willingness to complete training.

Skills, Knowledge, and ability

1. An awareness of current socio-economic issues and trends which may affect young people and youth employment in the areas we work in.
2. Ability to find new pathways and employer opportunities to support young people into the world of work
3. Strong knowledge and experience of event management and logistics to deliver impactful events.
4. A strong communicator - Ability to communicate and engage with young people/ children and their parents/guardians sensitively and confidently in both large groups and individual settings.
5. Ability to manage relationships with key stakeholders and the ability to communicate with people at different levels.
6. Ability to work as part of a team and take the lead where necessary providing clear instructions for staff and volunteers to enable them to achieve desired outcomes and the required standards.
7. A strong work ethic, excellent time management skills and motivated to work towards targets.
8. Excellent planning, organisation and administrative skills, with a keen eye for detail.
9. Ability to work in a fast paced and demanding environment, creative, adaptable, and responsive to changing situations.
10. IT literate with particular emphasis on Microsoft and CRM packages
11. Knowledge of and a commitment to safeguarding, health and safety, equality and diversity and data protection in relation to working in the community and youth work environment.
12. Willingness to regularly travel within the allocated work areas and occasionally residentially to fulfil programme outcomes.
13. Willingness to work flexible hours as this role will involve some weekend and evening commitments.

Desirable:

• Good knowledge of the local area and demographics (Hounslow, Ealing neighbouring boroughs)
• Alternative professional qualifications directly related to working with young people and children in a formal or non-formal setting.

• The ability to positively influence others and highlight benefits to a variety of audience.

• Ability to adapt events to support young people with additional support needs.
• A full driving license and access to own car.

Personal Qualities:

• Logistical & Detail-Oriented
• Driven by impact and access
• Collaborative and relationship-focused

• Professional and Credible.

• Calm Under Pressure
• Passionate about Youth Development

Please note that where appropriate for the role, you will be required to complete additional background checks such as Disclosure and Barring Service (DBS) checks and police checks for any time you have lived or worked outside of the UK in the last 10 years. 

Please also note that a CV application will not be sufficient. Applications will not be considered where the application form has not been completed in full.

This role is a Regulated Activity role - please complete the Declaration of Offences Form

You’ll be at the heart of ensuring families caring for children with life-limiting or life-threatening conditions receive the best possible support.

About the Role

As Lead Kentown Family Service Co-ordinator, you will:

• Oversee and support Family Service Co-ordinators across Lancashire, Cumbria, and Greater Manchester.
• Ensure families receive consistent, high-quality support through home visits, events, and online services.
• Co-ordinate complex referrals and help families access financial and practical assistance.
• Build partnerships with health, education, and voluntary sector organisations to widen support for families.
• Support data collection, reporting, and service improvement to strengthen our work and measure impact.

About You

You will bring:

• Experience working with children, young people, or families with complex needs in health, social care or voluntary settings.
• Strong organisational skills to co-ordinate services across multiple regions.
• Experience supporting or supervising staff or volunteers.
• Excellent communication skills and the ability to build trusted relationships with families and professionals.
• A commitment to safeguarding, inclusion, and delivering family-centred support.

School Engagement Coordinator - Northern Ireland
Location: Belfast, UK. We operate in a hybrid pattern, combining home working with attendance at the office
Contract: Fixed term, to 31st March 2026
Hours: Full Time. 5 days a week, 35 hours Monday to Friday
Salary: £28,000 - £30,000 (GBP) Pro-rata per annum plus Into Film benefits
Team: Activation Team
Seniority: Mid-Level

About Into Film

Into Film is the UK’s leading charity for film in education and the community. We provide screen industry careers information and advice, support young filmmakers, and bring the power of moving image storytelling into classroom teaching.

We also run the annual Into Film Festival which enables more than 400,000 pupils to visit the cinema for free, and the Into Film Awards - the UK’s leading showcase for young filmmaking talent. 

The core Into Film programme is free for UK state schools, colleges and other youth settings, thanks to support from the BFI, awarding National Lottery good cause funding, and through other key funders including Cinema First and Northern Ireland Screen.

Our vision – Film enriches the life of every child and young person.
Our mission – To inspire and support young people to learn, and to realise their creative, cultural and career aspirations, through film and the moving image.

Into Film operates a hybrid working policy with offices in London, Cardiff, Belfast, Edinburgh and Salford. We are open to flexible working models wherever the role allows, including working compressed hours.  We also offer a range of staff benefits and perks which are detailed below.

Role Summary

• The School Engagement Coordinator for Northern Ireland serves as a crucial liaison for the Into Film programme in the region. This role involves actively engaging with schools and educators to promote and support their participation in various initiatives related to film, games, and creative media.
• The Engagement Coordinator will be instrumental in ensuring that schools and teachers have access to the full range of educational resources, training, and opportunities offered by Into Film. They will collaborate closely with the Northern Ireland team to provide tailored support and foster meaningful connections between schools, the creative arts, and the industry.

Given the nature of the role, the Co-ordinator may need to work occasional weekends and extended hours, as well as travel regularly to designated regions and occasionally elsewhere in the UK.

Main Responsibilities: 

• Proactively engage with schools, teachers, and educational stakeholders across Northern Ireland to raise awareness of Into Film's programmes and resources.
• Deliver a range of educational activities, including school workshops, screenings and industry events, tailored to the needs of the local area.
• Develop and maintain strong partnerships with schools, creative organisations, and screen industry bodies to support the delivery of Into Film's initiatives in NI.
• Contribute to the planning and implementation of Northern Ireland-specific programmes, including Story Builder, Games, Teaching with Film, Careers and Progression, and Young Creatives.
• Collaborate with teams across Into Film to ensure a joined-up approach to programme delivery, KPI achievement, and budgetary oversight.
• Ensure that Into Film's programmes respond to local needs and reach across Northern Ireland, while also feeding into the organization's UK-wide initiatives.
• Manage local partnerships and relationships, utilising CRM (Salesforce) to input and analyse data, create reports, and inform programme design.
• Support the existing Northern Ireland team with the delivery of locally funded projects and initiatives.
• Any other reasonable duties assigned by Into Film.

General Responsibilities:

• Commitment to quality internally and in all dealings with Into Film’s stakeholders including teachers, children and young people, industry partners, funders, supporters, parents and carers, and members of the public.
• Commitment and active participation in helping Into Film live its EEDI values and ethos through everything it does.
• Contribute to long term planning to ensure growth in line with demand and resources.
• Contribute to the regular monitoring and evaluation of Into Film’s work.

Person Specification:

Minimum Requirements:

• Significant experience in designing and delivering engaging educational programmes, including youth workshops and industry-facing events.
• Demonstrated knowledge of the Northern Ireland education system, curriculum, and the local creative/screen industries.
• A track record of establishing and nurturing partnerships with schools, organisations, and industry stakeholders.
• Proven ability to successfully manage projects, including cross-departmental collaboration, budget oversight, and timely delivery.
• Experience in using data to generate reports, analyse programme impact, and inform future initiatives.
• Excellent communication and interpersonal skills, with the ability to engage effectively with diverse audiences.
• Strong organisational and time management skills, with the capacity to manage competing priorities and deadlines.
• This role involves frequent travel to schools, including rural areas. Applicants must have a full, clean UK driving license and access to a reliable vehicle. Unfortunately, we cannot consider candidates who do not meet these requirements.
• A commitment to equality, diversity, and inclusion, and a demonstrated understanding of how to reach and positively engage underserved and underrepresented individuals and communities.
• This position involves regular travel to various locations across NI and occasional travel to other parts of the UK.
• Experience and full understanding of monitoring, reporting and evaluation to ensure the programmes continually improve and evolve.
• All employees regularly working with children and member data are required to undertake and maintain enhanced DBS clearance and Access NI check, acquired at Into Film’s expense; employment is dependent upon this.

Desirable:

• Project management
• Event management
• Partnership management
• Delivering training/workshops
• Understanding the Northern Ireland education system
• Collaboration
• Communication
• Youth Engagement
• Independent travel
• Familiarity with the Microsoft Office suite
• A love and knowledge of film and or games 

All Into Film staff work in a hybrid pattern, combining home working with attendance at their local and national offices as required, along with some travel across the UK, as appropriate to the role. 

We are open to flexible working models wherever the role allows, including working compressed hours.  We also offer a range of staff benefits and perks which are detailed below

Into Film employees enjoy the following benefits:

• Annual Leave – 28 days (full time/pro-rata), including 3 days to cover office closure between Christmas and New Year. 
• Pension – matched up to 5% of salary (2% above statutory employer contribution). 
• Flexible working including compressed hours, job share etc. – all applications favourably considered, approval will be at the discretion of Into Film. 
• Enhanced parental/paternity/shared parental leave. 
• Interest-free non-essential study loans. 
• Interest-free bike/scooter/travelcard loan. 
• Employee Assistance Programme (EAP) – 24/7 confidential wellbeing support, advice and guidance. 
• Wisdom health insurance cover – non-contributory (apart from employee tax contribution). 
• BenefitHub portal - offering discounts on healthcare, wellbeing products, and lifestyle products and services. 

Closing Date: 8:00am, 30th Sep 2025 BST

Interested?

If you would like to find out more, please click the apply button. You will be directed to Applied to complete your application for this position.

No agencies please.

Nightstop Support Worker & Volunteer Coordinator

Are you passionate about making a meaningful impact in the lives of young adults facing homelessness? Join a dynamic team as a Nightstop Support Worker & Volunteer Coordinator, where you will play a vital role in supporting and empowering individuals on their journey towards independence.

Position: Nightstop Support Worker & Volunteer Coordinator
Salary: £13,818 (£27,636 FTE) including London Weighting Plus Pension and Other Benefits
Location: London SE1
Hours: Part-time, 18.75 hours
Closing Date: Sunday 21 September 2025

About the Role:

The Nightstop Coordinator role is busy and varied role, it involves working with young people from when they approach the service to when they find longer term accommodation. You will be responsible for being the first point of contact for all young people, assessing each young person’s needs and risks, finding short and long term housing options, organising the logistics of each Nightstop placement and making sure that each Nightstop placement is safe.

You will also lead on the promotion of the service with the aim of recruiting new Nightstop volunteers. The role will be based in the London office and cover referrals from young people in London.

Key Responsibilities:

· Provide a welcoming and supportive service to young people at risk of homelessness

· Conduct needs and risk assessments and arrange Nightstop placements

· Support guests and volunteers through a 24-hour on-call service when required

· Recruit, onboard and engage new volunteer hosts

· Promote the service at events and meetings, building strong relationships with partners

· Maintain accurate records and support reporting processes

· Ensure safeguarding and health and safety requirements are met at all times

About You:

We are looking for someone who is committed to supporting young people and has the skills to work calmly and effectively under pressure. You will bring:

· Experience of working with vulnerable people or people experiencing homelessness

· Understanding of housing and homelessness legislation and safeguarding procedures

· Strong organisational and problem-solving abilities

· Excellent communication and customer service skills

· Confidence in working collaboratively with a range of partners and stakeholders

· Flexibility to take part in an on-call rota and occasional evening or weekend work

In return for working here, you will receive:

• A comprehensive training package tailored to your needs and role

• Flexible working model for suitable roles

• 26 days annual leave rising to 30 after five years of service

• Family-friendly leave policies including - maternity, adoption and parental leave and Carers leave.

• Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service

• Employee Assistance Programme and access to the app – 24/7 GP appointments, prescription service, health checks and nutrition advice.

• Discount vouchers including gym, retail, food & drink, travel, electricals and more.

• Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More

• Death in service (4x Base salary)

• Legal Advice line

About the Organisation:

The charity is dedicated to supporting vulnerable young people and adults at risk of homelessness. With services from Newcastle to London, they focus on prevention, resilience, and providing opportunities for a brighter future. Guided by Vincentian values, they aim to empower individuals to become self-sufficient and confident. Join the team and be a part of the mission to create lasting change.

Other Roles You May Have Experience Of Could Include: Progression Coach, Homelessness Support Worker, Youth Support Worker. Supported Housing Officer, Young People’s Case Worker, Community Outreach Worker, Case Manager, Housing Case Worker, Volunteer Manager, Volunteer Coordinator, etc. #INDSCP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Nightstop Support Worker & Volunteer Coordinator

Are you passionate about making a meaningful impact in the lives of young adults facing homelessness? Join a dynamic team as a Nightstop Support Worker & Volunteer Coordinator, where you will play a vital role in supporting and empowering individuals on their journey towards independence.

Position: Nightstop Support Worker & Volunteer Coordinator
Salary: £27,136 including Greater Manchester Weighting Plus Pension and Other Benefits
Location: Greater Manchester
Hours: Full-time, 37.5 hours
Closing Date: Sunday 21 September 2025

About the Role:

The Nightstop Coordinator role is busy and varied role, it involves working with young people from when they approach the service to when they find longer term accommodation. You will be responsible for being the first point of contact for all young people, assessing each young person’s needs and risks, finding short and long term housing options, organising the logistics of each Nightstop placement and making sure that each Nightstop placement is safe.

You will also lead on the promotion of the service with the aim of recruiting new Nightstop volunteers. The role will be based in the Manchester office and cover referrals from young people in Greater Manchester

Key Responsibilities:

· Provide a welcoming and supportive service to young people at risk of homelessness

· Conduct needs and risk assessments and arrange Nightstop placements

· Support guests and volunteers through a 24-hour on-call service when required

· Recruit, onboard and engage new volunteer hosts

· Promote the service at events and meetings, building strong relationships with partners

· Maintain accurate records and support reporting processes

· Ensure safeguarding and health and safety requirements are met at all times

About You:

We are looking for someone who is committed to supporting young people and has the skills to work calmly and effectively under pressure. You will bring:

· Experience of working with vulnerable people or people experiencing homelessness

· Understanding of housing and homelessness legislation and safeguarding procedures

· Strong organisational and problem-solving abilities

· Excellent communication and customer service skills

· Confidence in working collaboratively with a range of partners and stakeholders

· Flexibility to take part in an on-call rota and occasional evening or weekend work

In return for working here, you will receive:

• A comprehensive training package tailored to your needs and role

• Flexible working model for suitable roles

• 26 days annual leave rising to 30 after five years of service

• Family-friendly leave policies including - maternity, adoption and parental leave and Carers leave.

• Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service

• Employee Assistance Programme and access to the app – 24/7 GP appointments, prescription service, health checks and nutrition advice.

• Discount vouchers including gym, retail, food & drink, travel, electricals and more.

• Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More

• Death in service (4x Base salary)

• Legal Advice line

About the Organisation:

The charity is dedicated to supporting vulnerable young people and adults at risk of homelessness. With services from Newcastle to London, they focus on prevention, resilience, and providing opportunities for a brighter future. Guided by Vincentian values, they aim to empower individuals to become self-sufficient and confident. Join the team and be a part of the mission to create lasting change.

Other Roles You May Have Experience Of Could Include: Progression Coach, Homelessness Support Worker, Youth Support Worker. Supported Housing Officer, Young People’s Case Worker, Community Outreach Worker, Case Manager, Housing Case Worker, Volunteer Manager, Volunteer Coordinator, etc. #INDSCP

Role Summary

As Fundraising Manager at Caring in Bristol, you will lead the growth of unrestricted income across individual and major donor as well as overseeing our corporate, and community fundraising. You’ll create and deliver inspiring campaigns, optimise donor journeys, and ensure excellent supporter stewardship. The role includes responsibility for team leadership, and database management, with a focus on generating new income streams and maintaining compliance. Your strong communication and data skills will help drive the charity’s positive impact for Bristol’s communities

Who we are  

Caring in Bristol’s mission is to unite our city against homelessness. We work in innovative ways with people experiencing housing insecurity to help them navigate the barriers they face. We engage with the public and community partners to bring about lasting change in Bristol and beyond.    

Our services aim to reach people where they are, targeting under-served communities and proactively designing our services to be accessible and inclusive. We maximise our impact through committed and creative outreach to key groups who would not otherwise receive support.  

About the role 

This new role of Fundraising Manager at Caring in Bristol is vital to the development of unrestricted income.  As a charity we rely on the generosity of the communities of Bristol, from individuals to businesses, community organisations to educational facilities.  The postholder will create and deliver innovative fundraising campaigns and supporter communications that engage and inspire supporters, maximise donor retention, and increase lifetime value. 

The role will be responsible for the growth of income from Individual Donors and Major Donors, and oversee Community and Corporate income.  Working with the Head of Fundraising you will also scope out and help to implement potential new income generation opportunities.

Individual Giving  

You will help shape and take ownership of implementing our individual giving strategy in line with organisational fundraising goals, creating and delivering individual giving appeals, designing and optimising donor journeys, and ensuring all supporter communications are engaging and effective. By leveraging an analytical approach to data segmentation, you will deliver highly targeted and relevant donor experiences. 

The role will lead on our use of our CRM system (Donorfy) ensuring supporter’s data is collected effectively and used in compliance with data protection legislation. You will champion the use of Donorfy, making sure it is being used to its full potential. 

With this data you will manage segmentation, using a targeted approach to ensure we optimise the return on investment of our appeals and fundraising activities. 

Additionally, you will manage our Gift Aid process to ensure both compliance and maximised income and oversee meaningful engagement with individual givers - ensuring all supporters are acknowledged in a timely, personalised manner and provided with tailored marketing materials at key intervals. 

Major Donors  

A key aspect of the role is designing and executing effective cultivation and stewardship plans for both current and prospective major donors, ensuring relationships are nurtured over time. You will also work closely with the Senior Leadership Team and Board members, mobilising their involvement to foster and strengthen connections with our most significant supporters. 

You will develop and deliver tailored fundraising campaigns for major donors, manage and update the major donor database, and conduct thorough research to identify new prospects, preparing insightful briefing notes and supporting materials. 

Line Management and Reporting  

You will line-manage, support and develop the Corporate & Community Coordinator and Fundraising Assistant, providing effective leadership in the development of our proposition to organisations and supporters. 

You will support the development and effective implementation of fundraising plans, helping the Head of Fundraising to ensure that all strategies align with our organisational goals. 

You will be tasked with supporting the reporting from the department around particular income streams, these reports will be both financial and non-financial, detailing the work of the department and progress against targets.

About You 

You’ll have excellent communications skills, be an adept writer, a warm and engaging individual with solid fundraising experience and knowledge of Individual Giving and Major Donor Fundraising.  You will also have a keen eye for detail. 

You will provide our donors and supporters with ‘Wow’ moments, giving them a feeling of importance and that their support is making a difference to some of Bristol’s most vulnerable people.  Our supporters make our work possible and they should feel that!