Customer Service Coordinator Jobs
About the role
Play your part in improving leadership in the health sector
This is an exciting time to join our Leadership and Organisational Development team. Our work enjoys an outstanding reputation in the NHS and beyond and you’ll play an important role in supporting this, working across a range of clients and projects.
As a Programme Co-ordinator, you will be responsible for managing the logistics of a range of different courses and programmes. You will work closely with the Programme Directors, who design and deliver the course and programme content.
Your role will include communicating with programme participants and clients, creating programme materials, managing budgets, booking venues, travel and accommodation, and event management.
You will be skilled at working across a suite of programmes and balancing multiple deadlines. You’ll enjoy taking personal responsibility for your own portfolio and also working with the team of Programme Coordinators to support each other’s work and drive continuous improvement.
Our business model includes online working alongside in person therefore you will be expected to provide online technical support and be proficient in Microsoft Teams, Zoom and other online platforms to support the delivery of client work.
To join us, you need to be exceptionally organised and methodical as well as an excellent team player with a collaborative approach. Excellent written and verbal communication skills are a must, alongside first-rate numeracy skills to be able to monitor programme budgets. We’re looking for someone who is confident with using Microsoft Office, Microsoft Teams, Zoom and other online packages and databases too. With experience of working in busy environments, you’ll combine these talents with a keen eye for detail, a flexible approach and great client relationship skills.
The Fund has an ambition to increase the diversity of our workforce and introduce careers in health and care policy to a broader range of people. We encourage applicants from all sections of the community, including those from Black and ethnic minority backgrounds, those with disabilities and from the LGBTQ+ community. We believe that diversity of background and experience contributes to a broader collective perspective that will improve the way we influence health and social care policy.
What you'll get in return
The King’s Fund is committed to a hybrid working model that meets the organisation’s needs, while giving staff flexibility to choose between office and home working. In keeping with our current policy, the post-holder will be required to work a minimum of two days per week from our central London office (pro rata, averaged over a month).
In addition to a competitive salary, The King’s Fund offers generous holiday entitlements, a £3 daily discount in our café and an on-site gym.
How to apply
To apply, please read our supplementary guidance documents below, then download and fill in our application form. If completing the application form presents any challenges, contact us by email so we can discussion options.
Please note that in order to apply, you must have existing documented proof of your right to live and work in the UK.
CVs will not be accepted as applications. Applications must be submitted using The King’s Fund application form.
Interviews will be held virtually on Thursday 6 June 2024 (role available to commence as soon as possible).
The client requests no contact from agencies or media sales.
Battersea is here for every dog and cat, and has been since 1860. Over our three sites, we have over 600 volunteers supporting our organisation in a variety of ways, such as our ever-popular animal welfare roles in the catteries and kennels, office duties in all areas of the organisation and they also represent us at public events. The Volunteering Team is responsible for the recruitment, training, and ongoing support of volunteers at Battersea, and further promoting our inclusive environment and ensuring that our volunteers are involved in all aspects of our work, are valued for their commitment, and recognised for the extraordinary things they do for us.
We are seeking a Volunteer Services Manager to provide leadership, guidance and development to this Volunteering Team and act as an ambassador for volunteering across all Battersea centres and externally. They will have overall responsibility for recruitment and development of volunteers, policies and processes relating to volunteer involvement, and lead in increasing the standard of the volunteering experience across the organisation and creating new opportunities, in all areas of our work.
What we can offer you:
We offer our employees a wide range of benefits to reward them for the value that they bring to Battersea, to support them in their work, to help improve their health and wellbeing, and maintain a healthy work-life balance. These include:
• 28 days of annual leave (plus 8 days paid public holidays) per year
• Generous pension contributions – up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
• Annual interest-free season ticket loans
• Discounted gym memberships and cycle to work schemes
• Life insurance
• Support for your professional and career development, including access to digital and in-person training programmes, a wide range of tools and resources, leadership and management training, mentoring and much more.
Hybrid working policy:
We operate a hybrid working model, with our office-based staff splitting their time between site based and home working. We believe this enables our office-based staff to maintain the benefits of home working, while allowing for collaboration and interaction with our animal-facing staff and maintaining a connection to our cause. As such, you’ll be expected to work in our Battersea office for at least 50% of your working week.
Equality, diversity and inclusion:
At Battersea, we are committed to providing equal opportunities and developing a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.
By hearing from and valuing different experiences, perspectives and contributions, we know we can provide the best expert care for every dog and cat who needs us. We particularly welcome applications from people with disabilities and from members of minority ethnic communities, who we know are currently under-represented at Battersea.
As a Disability Confident Committed employer, we're happy to discuss any support or personalisation you may need during your application and/or interview process as part of our workplace adjustments.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love and expert care and get to know their characters and quirks so we can find them a new home that’s just right for them.
All the knowledge we gather in our centres helps us to improve the lives of the animals we’ll never meet, through our work with other rescue organisations and charities. We also help people make informed choices when getting a pet, we provide training and welfare advice, and we campaign for changes in the law when we see that dogs and cats or their owners deserve better.
Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Closing date: 5th May 2024
Interview date(s): 8th - 9th May 2024
If you think you’re a good fit for the role, and you’re passionate about dogs, cats and our work, then we’d like to hear from you.
For full details, please download our recruitment pack.
To apply for the role, please click the button below. All applications must be submitted before the closing date advertised; we reserve the right to close the vacancy early if a high volume of applications is received.
The client requests no contact from agencies or media sales.
The Organisation
ImpactEd Group consists of 3 discrete, but complementary, business units:
- ImpactEd Evaluation works with schools and organisations to analyse the impact of programmes and interventions to help partners do more of what works and less of what doesn’t.
- ImpactEd Consulting offers strategic and operational support for its partners, to address challenges and underpin carefully managed growth.
- The Engagement Platform (TEP) measures school and teacher engagement to support sustainable working cultures.
Since being founded in 2017, ImpactEd has worked with thousands of schools and hundreds of organisations, serving more than a quarter of a million pupils annually. We are a growing and skilled team of over 30 people. Our strategy commits to systemic impact by helping our partners to make better decisions and empowering our team to make decisions on behalf of the organisation as part of our aspirations for employee ownership.
The Opportunity
This role sits within our Evaluation unit in our Impact Partnerships team, who work with education organisations such as charities, universities and education technology companies (our ‘impact partners’). Our work focuses on helping these organisations to design and deliver evaluations, and to build their capacity for impact evaluation.
We are looking for a candidate who can support the team internally with a variety of delivery and administrative processes, working directly with our schools and partners to support their evaluation journey. This will include supporting new schools through their onboarding and data collection processes and monitoring their usage of our digital platform, the School Impact Platform. You will also be responsible for liaising with schools to schedule focus groups with teachers and pupils and organise these events accordingly, and supporting colleagues with facilitating data collection and analysis, which will include reporting processes and creating surveys which form part of our evaluation work with schools.
The successful candidate will also have the opportunity to apply for our new professional development pathway, launching this summer. On this two-year scheme, a small cohort will rotate between our practices, gaining wider experience within strategy, evaluation and operational development within the education and social enterprise space.
About You
We are looking for some of the following attributes, though you might be more experienced in some areas than others, and open to a range of backgrounds:
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Understanding and experience of the UK education system
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Experience of quantitative and qualitative data analysis (using Excel is preferred, and this doesn’t need to be highly advanced) and report writing
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Experience of working within an administrative or customer service/partner focused role
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Track record of effective process and project management.
As well as this, you are likely to be most successful in the role if you:
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Communicate clearly and persuasively, both written and verbally
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Have exceptional attention to detail and enjoy setting up and working to clear processes
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Are analytical and happy to spend time reviewing research literature or scrutinising data
Are entrepreneurial and solution-focused: you can think on your feet and adapt to change.
Why Us?
As an organisation we care deeply about creating a meaningful place to work and supporting people to grow personally and professionally. These are reflected in our organisational values and our commitments to:
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Agile and flexible working: responsive management, flexible hours, hybrid or fully remote working
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Personal excellence: we invest significantly in professional development, including an individual CPD budget, and formal and informal training and support
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Mental health and wellbeing: access to health and wellbeing advice and free therapist support.
Diversity and inclusion at ImpactEd Group
As a growing organisation we are committed to:
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Becoming increasingly representative of the sector and geographies that we operate in
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Providing a positive experience of work as part of an inclusive culture led by our organisational values
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Maintaining an annual EDI action plan - led by the internal team and supported by a Board sponsor.
What to expect from the recruitment process:
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We use a recruitment system, Applied, which debiases the recruitment process and all applications are anonymised until the point of interview
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We implement a standardised interview template and competencies matrix.
The client requests no contact from agencies or media sales.
Known internally as Key Relationships Coordinator
This Key Relationships Coordinator role is your chance to expand on your administrative, organisational and customer skills – improving the ability of our systems and data to support the fundraising we depend on.
Greenpeace UK is an independent national/regional organisation within the global Greenpeace campaigning network, which acts to change attitudes and behaviour, to protect and conserve the environment and to promote peace. The global network of Greenpeace organisations comprises 26 independent national/regional Greenpeace organisations with presence in over 55 countries across Europe, Africa, the Americas, Asia and the Pacific, as well as a coordinating and supporting organisation, Greenpeace International.
As our Key Relationships Coordinator, you’ll be responsible for maintaining and refining administrative systems for the Key Relationships fundraising team. It’s a fast-paced role that involves managing your own time well and communicating effectively with all members of a busy and dynamic team.
Processing donations, you’ll monitor various databases and sources for new donors and gifts, work with relevant fundraisers on communications and handle Key Relationships incoming post. You’ll also coordinate with the Data, Insight, IT and Finance teams and manage further development of our supporter database – leading on data checking, creating and exporting datasets for reporting, and producing accurate and timely data selections to support communications and fundraising objectives.
Location: Islington, London. Our hybrid working model enables us to enjoy the benefits of both office based and remote working. We ask that staff work from the office in Islington 40% of their time, with 20% required as a minimum. Reasonable adjustments as well as specific office based needs will be considered for those with long term health conditions and disabilities.
What we're looking for:
• Experience of maintaining administrative systems and working with data.
• Attention to detail and meticulous organisational skills.
• Ability to multitask in a busy environment.
• Computer literacy, including Excel, Word and Google Apps packages.
• Good customer service skills.
We give you:
You’ll be encouraged to develop both personally and professionally, taking advantage of the wide range of learning and development opportunities available to our staff. We offer great benefits such as a generous pension scheme, subsidised lunches, free yoga and a wealth of well-being resources, just to name a few. Take a look at our Work for Greenpeace pages to find out more about what it’s like to work for us and why you should apply.
Our commitment to diversity: Greenpeace UK is committed to providing equal opportunities for everyone regardless of their background. We acknowledge that people from certain backgrounds are under-represented in environmental and campaigning organisations and we’re committed to doing what we can to correct this. We are particularly keen to receive applications from people of colour; people with disabilities; people who identify as being LGBTQIA; people who have a mental health condition; and people who identify as working class now or in the past.
To Apply
For further information, please visit our website via the apply button. You can download the applicant information pack. Please ensure to save this file to your computer for future reference. Once the job listing has closed you will no longer be able to access it online.
We recommend taking a look at this document that contains top tips for filling out your application, complied by our recruitment team.
If you have any questions, please email us. Please note that this email address is only for information. All applications have to be filled out on the website and cannot be submitted via email.
Greenpeace UK is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds and do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age or any other category protected by law.
CLOSING DATE: 9 am 30 April 2024
INTERVIEWS: 9th May 2024
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Job Title: Events Coordinator
Region: National Memorial Arboretum, Staffordshire
Directorate: National Memorial Arboretum
Contract: Fixed Term Contract, End of Sept, Full Time, 28 Hours PW. 4 out of 7 days
Salary: £24,698 - £26,033 (Pro Rata)
The Role
At the National Memorial Arboretum, we believe in building on potential. As an Events Coordinator, your ability to be part of the team planning key events for the National Memorial Arboretum could have a real impact on people’s lives.
The Arboretum is the UK’s year-round centre of Remembrance and part of the Royal British Legion.
At its heart, RBL is a people organisation. People who want to do the very best for others, while at the same time making the most of the opportunities and experiences we offer them.
We are the country’s largest Armed Forces charity, with 210,000 members, 50,000 volunteers and a network of partners and charities; helping us give support wherever and whenever it’s needed.
As an Events Coordinator you will be responsible for being the initial point of contact with external clients and responsible for all the organisation and management for third party event and functions at the National Memorial Arboretum.
If successful, the main duties of your role will be:
· To support the Events department in organising and delivering a range of internal, corporate, remembrance and VIP events. This includes Memorial Dedications and services, Arboretum managed events and thirds party events delivered at the Arboretum
· To support internal and external stakeholders to ensure correct events procedures are followed at all times
· To coordinate the booking and scheduling of events in the Arboretum’s diary and working closely with internal departments and the Events Manager to communicate event plans and ensure minimum impact on the operation of the Arboretum
· To work with the events team to produce event plans, event briefing notes, and regularly sending scheduling updates to other departments
· To manage and carry out detailed evaluations on events and functions with recommendations using data for future planning
· To organise internal and external meetings when required, writing agendas, and taking minutes; plus circulating feedback forms
Please note that this role will be based onsite at the National Memorial Arboretum - Burton-on-Trent DE13 7AR. The post will be working a 35 hour week, on a 5 days out of 7 basis.
About the National Memorial Arboretum
The Arboretum is the UK’s year-round centre of Remembrance and part of the Royal British Legion. Home to over 350 memorials, including the nationally-important Armed Forces Memorial, it remembers the service and sacrifice of those who have served and continue to serve our country. The 150-acre site features around 30,000 maturing trees and an abundance of wildlife. Each year the Arboretum welcomes around 300,000 visitors, many of whom attend one of the 200+ events which take place across the site.
In March 2017, the National Memorial Arboretum formally opened its new award-winning Remembrance Centre.
Our Values and Behaviours
Does the following describe you?
· A desire to provide great customer service
· Enjoy and thrive in working in teams and with others
· Passionate about supporting the ongoing development of the Arboretum
· Come to work each day to be the best you can and to learn and develop
· An encourager, eager to share your knowledge and experience to help others
If so, then we would like you hear from you….
Diversity Statement
We believe that the compassion, understanding, and service we show each and every individual should be reflected in the way we all support, respect, and include every individual who works with us. We want everyone involved in our work or receiving our services, to feel proud to contribute to or be part of a diverse and inclusive organisation.
We recognise that we still have a long way to go to ensure that we make the RBL a truly great and inclusive organisation to work for and be part of so we have set out our commitments to provide a clear path to deliver this ambition. We will keep listening, learning, and sharing our progress and impact.
How to Apply
Please click ‘Apply online’
Closing date: 12th May 2024
We are on the lookout for an enthusiastic Project Coordinator (Awards) to join a prestigious organisation!
Our client, an established institution is dedicated to recognising, promoting, and supporting excellence in science and using it to make a better life for everyone.
Please note this is a full-time position being offered on a hybrid working basis.
The Project Coordinator (Awards) will work closely with the hiring manager ensuring the organisation’s events run smoothly. This will involve a variety of responsibilities from planning prize lectures to handling nominations and medal orders. You will also help manage committees, drafting documents, and keep things ticking post-event. The Project Coordinator (Awards) will also liaise with internal teams in regards to the marketing of awards and will ensure that information is recorded accurately where needed and that any associated communications is sent in a timely manner.
To be considered for this role you will have experience of planning and delivering high profile and complex events. You will have the ability to form strong working relationships with a variety of individuals including senior leaders and internal and external stakeholders. The successful candidate will have experience of working and managing a wide range of suppliers. They will also possess excellent customer service skills and will excel working in a customer focused environment.
If you are highly organised, love fine details and thrive in a fast-paced environment, we want to hear from you!
As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.
Retail Supervisor (1 day)
Band/Salary: Band 3 - £4,024.35 - £4,513.65 (£25,152.17 - £28,210.34 full-time equivalent)
Contract type: Permanent
Hours: Part Time – 6 hours per week
Do you have retail sales experience and love fashion?
Our Retail team is expanding! We are seeking an exceptional Sunday Retail Supervisor to work in one of our three Hackney-based Five Sisters® Charity shops.
The successful applicant will be responsible for opening and closing the shop and must be available to work on Sunday.
It is a fast-paced environment, and you will need to be target driven with excellent customer service skills. A good knowledge of brands and trends is a definite advantage.
We offer 27 days' holiday pro rata plus public holidays and an excellent pension scheme.
To discuss the role, please contact Nicole Guiokov, Associate HR Coordinator.
For further information and to apply, please visit our website via the Apply button.
Closing date: 8th May 2024
Interview date: 15th May 2024
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
JOB DESCRIPTION
As we have launched our ambitious 5-year strategic plan this post will play a key role at Greenwich Students’ Union in supporting students to stay and succeed at university.
GSU Advocacy and Policy Team is leading an award-winning outreach project that seeks to support students to stay and succeed at Greenwich. A team of part-time student staff call 1000’s of students each term, supporting them to navigate University life, services and GSU. This role will support the award-winning team to deliver proactive supportive calls to students.
In this post you will :
- To supervise the retention calling project staff
- To support with escalations for students experiencing difficulties
- To spot trends in student issues and assist with reporting
We’re looking for an enthusiastic candidate who has an interest in supporting our students to become their best.
You don’t have to come from a higher education background, but you should have an interest in supporting students to succeed.
This role sits within the Advocacy and Policy Team and focus on making 1-1 timely interventions to support students to succeed as well as identifying broader trends in student behaviour to inform our strategic approach to services and support.
Duties and Key Responsibilities
This post holder will be part of the Advocacy and Policy Team and will be expected to contribute to the department’s wider objectives and planning.
Delivery of Outreach
- Coordinate the team to deliver outbound phone calls and taking inbound calls in a call centre model, including opening and closing
- Ensure that the quality of personal outreach delivery is consistent and in line with the agreed scripts and conversation structures to support students
- Ensure the team provide excellent customer service to students, at all times seeking to support students’ needs appropriately, clarifying information and providing appropriate solutions
- Support other retention and wellbeing initiatives throughout the year
Supervision
- Support with training and development of student-staff team
- Support with the scheduling of shifts, monitoring of attendance and submitting of payroll
- Undertake 1-1’s with student staff, identifying additional support
Signposting & Monitoring
- Keep accurate records of all calls and student outreach in line with provided data tools
- Support callers to identify potential concerns from students and signpost students to the most relevant support pathway
- Closely monitor for any safety or safeguarding concerns from students, and support with escalations
- Support with the analysis of issues and regular reporting as directed
Personal Learning and Responsibility
- Undertake all training and development as required within the role
- Take responsibility for personal learning and development
General Responsibilities
- Represent and be an ambassador for GSU.
- Be flexible and carry out other associated duties as may arise, develop, or be assigned in line with the broad remit of the position.
- Maintain and improve competencies through continuous professional development.
- Abide by organisational policies, codes of conduct and practices.
- Support and promote liberation, diversity and equality of opportunity in the workplace.
- Treat with confidentiality any personal, private, or sensitive
- information about individual organisations and/ or clients or staff and Project data.
- Actively seek better ways to assist GSU in its effort to become a more sustainable workplace.
- Any other duties commensurate with the accountabilities of the post.
PERSONAL SPECIFICATION
Experience
- Relevant experience working in a customer or support service-aligned role
- Experience of time management
- Experience of working well within a team to achieve targets
- Experience drafting reports with an eye for detail.
Knowledge
- Clear communication skills, particularly over the phone and by e-mail
- Ability to troubleshoot difficult situations, and deal with them calmly, efficiently, and effectively.
- Sensitivity and understanding for others, utilising active listening skills
- IT skills at a level that supports logging of data, email, internet, and database.
- Time management and organisational skills.
- Ability to engage with new people and build rapport quickly.
- Self-motivated with the confidence to work alone but can also work co-operatively and flexibly as part of a team.
- Ability to stay focused and efficient in the face of changing priorities.
Education/Training
- No specific qualification is required, but evidence of recent continuing professional development in a professional area relevant to the post is required
Essential Personal Attributes and other requirements
- A role model who promotes high standards of ethics, integrity and honesty.
- Able to travel between campuses on occasion. Mainly based at Avery Hill – free inter-campus bus service available.
- Works well in a team with a flexible approach to work.
- An ability to apply awareness of diversity issues to all areas of work. Commitment to the values and ethos of GSU
Visa Requirement
Please note that the successful candidate will need to have the right to work in the UK. GSU is unable to sponsor an employment visa for this role.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
About us:
Community ConneX is a campaigning organisation and a multi-project service provider working across West London. We support autistic people, people with a disability, and people and families experiencing barriers to live healthier, happier, and inclusive lives. We do this by ensuring their needs, rights and aspirations are met.
Advocacy 1st is a free, independent service provided by advocates who specialise in the Care Act, Mental Capacity Act and the Mental Health Act.
Location: Remote based in Oxfordshire
Key duties:
· Recruiting, training and providing ongoing support to volunteers
· Working with the children and young people to assess their service requirements
· Working with stakeholders to raise awareness and recognise and identify care leavers and young people in need of the Independent Visitors and Care Leavers service
· Looking at opportunities to engage and work with services to identify care leavers and independent visitors
· Reporting and discussing all safeguarding concerns with the service manager
· Completing initial assessments and matching volunteers to young people
· Raising the profile of the Independent Visitors and Care Leavers service
Our ideal candidate:
· Has qualifications relevant to the role
· Has experience of working with children and young people.
· Is aware of legislation such as Care Act 2014, Children and Families Act 2014, Children Act 1989, United Nations Convention on the Rights of the child (UNCRC)
· Has excellent communications and writing skills, and the ability to tailor written and verbal communications to a wide range of different audiences
· Can maintain existing relationships and develop new relationships with clients, families, colleagues and volunteers
· Can generate reports and make presentations
In return we offer a range of benefits including:
· Pension contribution up to 5%
· Death in service insurance
· Employee assistance programme
· Bluelight Card
· Cycle to work scheme
· 23 days of annual leave + bank holidays (increases after 2 years of service)
· Gym membership
· Healthcash plan
· Professional development
We are committed to safeguarding and equal opportunities, and we guarantee an interview to all applicants with disabilities meeting the minimum criteria for the post.
We also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. To support this, we are a Disability Confident committed employer.
The client requests no contact from agencies or media sales.
Retail Supervisor (3 days)
Band/Salary: Band 3 - £15,091.30 - £16,926.20 (£25,152.17 - £28,210.34 full-time equivalent)
Contract type: Permanent
Hours: Part Time – 22.5 hours per week
Do you have retail sales experience and love fashion?
Our Retail team is expanding! We are seeking an exceptional Retail Supervisor to work in one of our three Hackney-based Five Sisters® Charity shops.
The successful applicant will be responsible for opening and closing the shop and must be available to work on Sunday.
It is a fast-paced environment, and you will need to be target driven with excellent customer service skills. A good knowledge of brands and trends is a definite advantage.
We offer 27 days' holiday pro rata plus public holidays and an excellent pension scheme.
To discuss the role, please contact Nicole Guiokov, Associate HR Coordinator.
For further information and to apply, please visit our website via the Apply button.
Closing date: 8th May 2024
Interview date: 15th May 2024
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
We’re looking for a creative and confident Content & Communications Coordinator to join our busy Marketing & Communications Team at Imperial College Union. This new role will be key in strengthening our online presence and improving student engagement with the Union. The successful candidate will manage our social media channels and content to drive two-way conversations, to increase awareness of the Union’s work, and help us better understand what they care about.
You will be our in-house journalist; planning and delivering content that speaks to our varied audiences. You’ll build strong relationships across the Union and College, writing creative copy and curating innovative social media content. Using your in-depth knowledge of social media, you will be aware of emerging trends across all platforms and create content that attracts and retains the interest and attention of our members. You will work closely with colleagues across the Union, including our elected Officer Trustees, to support them to reach more students and deliver key messages. This role is integral to supporting the diverse work the Union does – everything from Activities
Our ideal candidate will have a flair for creative writing for a variety of topics and channels, with a strong passion for social media and help develop and embed the Union’s personality and brand. If you’re creative, confident, and self-motivated, this is a great opportunity to make a role your own!
Duties and responsibilities
Content Planning
- To assist in the creation of communications and content plans to support the Marketing & Engagement Manager in the delivery of key Union marketing activity, such as Welcome Week and election.
- In partnership with the Marketing & Engagement Manager devise a social schedule to ensure regular, timely and impactful content across these channels
- Build networks with student groups, the Union’s newspaper (Felix) and external partners to develop opportunities for content collaboration
- Utilise student feedback and engagement with Union content to continue to improve and develop our output and channels
- Work with the Student Officer team to promote their public profiles and provide support on their campaigns.
- Stay up to date with what’s happening across the Union, College, the city and wider student movement to stay current and spot positive PR opportunities and content.
Content Creation & Curation
- Ensure timely, relevant and engaging content for Union channels & platforms, including blogs, website, social media and news
- Write, proof and edit a variety of digital communications across the organisation, such as blogs and web content to ensure brand and tone of voice is consistent and correct
- Attend student events to capture photos and videos content to use for marketing purposes and provide live social media coverage to a high standard
- Work with Designer to turn copy into engaging, high quality assets
- Have your finger on the pulse for all latest trends for the student audience and evaluate their feasibility without audiences and available resources
- Be aware of shareable, engaging content, sourcing content from external channels to build an engaged following and boost our content on social media
- Establish and work with student and staff social ambassadors in gathering stories and content
General
- Regularly monitor and report on content to inform improvements and innovations
- Monitor and moderate social posts and comments and respond or escalate in line with the Union’s Crisis Comms plan
- Support key events throughout the year, including Welcome Week and Elections, when necessary
- Proactively work to ensure the Union’s commitment to diversity and inclusion is expressed in all outputs
Essential requirements
- Experience of developing and delivering communications plans campaigns with clear metrics of success
- Solid knowledge of website analytics tools to help monitor and generate useful reports and insights
- Experience in managing content calendars
- Experience of, or strong understanding of, producing web content and an organisation’s social media presence
- Writing copy, editing, and proofreading for online media, demonstrating excellent attention to detail
- Monitoring the effectiveness of communications activity and able to present appropriate recommendations for improvement and innovation
- Good software knowledge of Adobe Creative Suite (Illustrator, InDesign and Photoshop)
- Strong understanding of social media channels and their tools
- A passion for social media and keen to learn about new technologies and innovations
- Excellent planning and organisation abilities
- A keen eye for detail, layout and visual styles and experience of working according to brand guidelines
- An engaging writing style and the ability to convey complex messages to a variety of audiences
- Confident working to deadlines and keeping colleagues on top of deadline
- Ability to ensure high standards of work and excellent attention to detail
Further information
Please note this role is with the Students’ Union. We’re a registered charity in our right, with our own governance, systems, processes and objectives. However, we work extremely closely with Imperial College London, so you’ll also be joining a wider community of staff working within Higher Education. If you’ve never worked in a students’ union, or are unsure why it’s different, we urge you to get in contact. It’s a brilliant place to work.
We are running a characteristic anonymised application process for this recruitment as part of the College’s commitment to equal opportunities and eliminating discrimination. Applicants will be assigned an application reference number and applicants’ names will not be visible to recruiting managers until the interview stage. You will not be required to attach a CV. Please also refrain from including your name in your supporting statement.
As an employee of Imperial College, you will be part of lively community and work in a friendly and relaxed environment. Our aim is to provide to all our employees an encouraging and relaxed working environment with an emphasis on personal development and work-life balance. Based on that we offer:
- flexible working hours
- generous pension scheme
- 25 days holiday (plus 6/7 extra days per year for College Christmas and Easter closures)
- bicycle loan scheme
- season ticket loan
- health benefits
- excellent professional development opportunities and many more.
More information can be found on the Imperial College Benefits page.
To apply for the role please complete the online application form.
Closing date: 28 April 2024
Interviews expected to take place 8th and 9th May 2024.
Should you require any further details on the role please contact the People Team.
We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith, or disability. We particularly encourage applications from Black, Asian and other racial minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. If there are any reasonable adjustments needed through the process, we will accommodate as much as possible.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Job Description
Job Title: Wellbeing Navigator
Accountable to: Wellbeing Hub Manager and Senior Wellbeing Navigator
Accountable for: Working with the team and volunteers
Location: The Meritage Centre, Hendon, Barnet, NW4
Hours worked between: 9.30am - 5.30pm Monday - Friday pro rata
PURPOSE OF THE JOB
The Barnet Wellbeing Hub is an exciting new initiative that utilises a social prescribing model to support adults over 16 years old with common and long term conditions and/or social care needs to become involved in community activities. The Wellbeing Hub is an integral component of the overall Integrated Wellbeing Service Strategy for Barnet. A vacancy available for the right candidate to support the continued growth and development of the Social Prescribing offer in Barnet.
The hub acts as a referral Single Point of Access between statutory providers and community settings. A high volume of people are referred from statutory providers, other community organisations, or could self-refer to the hub. Staff will support individuals to engage with community activities.
The role of the wellbeing navigator team will be to provide a holistic service from referral through to discharge. They will work with partners to accept referrals into the service. They will welcome each person, provide a short triage to ensure that their conditions are appropriate ones for the service to assist, and then make appointments for them to visit for more in-depth assistance where necessary. They will also carry out background administration for this service such as logging individual details onto the service database.
MAIN TASKS
Individual Support
- Working with other team members, to provide first point of contact to all those accessing the service, whether face to face, by telephone or email.
- As part of a team, make contact to all people referred into the service.
- Provide a basic Triage service to people who are referred, either over the telephone or via appointments in the office.
- For those people with appropriate needs, book appointments for them to meet.
- Assist people to engage with community activities.
- Follow up with people who have used the service to ensure that they are engaging successfully.
- Provide a professional service that maintains boundaries, but is warm and respectful.
- Maintain individual confidentiality and respects equal rights and diversity.
Outreach work
Links with other community organisations and relationships with statutory services are integral to the success of the Wellbeing Hub. You will be working as part of the team to formulate an outreach work plan to support the Integrated Wellbeing Service working with our partners,
- Log all individuals accessing the service onto the central database in an accurate and timely fashion.
- Liaise with our partners and encourage collaborative and partnership working
- Build relationships and rapport with external partners
- Seek and generate referrals to the Wellbeing Hub and improve the community access into the Wellbeing Hub service
- Work flexibly at other premises, including GP practices, to deliver Emotional Health Checks to individuals based around the borough where appropriate
Administrative Duties
- Log all individuals accessing the service onto the central database in an accurate and timely fashion.
- Information logged should include people’s demographic information, presenting needs and any other case notes deemed to be appropriate.
- Log appointments for people to meet Wellbeing Navigators.
- Ensure that all paper or computerised records and documentation regarding the service is effectively and securely stored.
General duties
- To maintain accurate records to fulfil reporting requirements
- To adhere to all policies including equal opportunity policy and volunteer policy at all times
- Support the team in the setup and facilitation of events throughout the year and support the continued development of our activities
- Work with the team to support the recruitment and management of volunteers to create a team of hub champions to support the work of the navigators
- Attend and contribute to regular team meetings and supervision, as well as training sessions
- Carry out such other duties as deemed appropriate and may be reasonably required by the Service Manager.
PERSON SPECIFICATION
The Barnet Wellbeing Hub is an exciting and innovative initiative in the Borough that will improve the lives of thousands of people with health and social care needs. This role is a great job opportunity for candidates who have the relevant experience and skill sets. The post holder will need to be organised, self-motivated, and a quick learner. Candidates are expected to possess the following:-
Essential
- Experience of a customer care environment
- Experience of mental health needs or of working with people with mental health needs
- Ability to work on one’s own initiatives and self-motivated
- Excellent interpersonal and communication skills
- Excellent standard of literacy and numeracy and IT competency
- Strong commitment to teamwork to ensure the tasks required are completed
- Ability to work flexibly with other colleagues within the team
- Ability to be proactive and to problem solve, including seeking creative or imaginative solutions
- Ability to work under pressure and cope effectively and/or support others to cope effectively with difficult situations
- Self-motivated, enthusiastic and ‘can do’ attitude
- Strong ability to ensure confidentiality, data quality and integrity are kept at all times
- Commitment and ability to meet set deadlines for report generation and other tasks
- Commitment to equality and diversity
Only shortlisted candidates will be contacted.
The client requests no contact from agencies or media sales.
Salary: £37,181.68
Location: Sheffield Northbank office – please note this role is hybrid and will involve working in the office at least once a week. Applicants must be willing to work from both locations as required.
Contract: 12-month fixed term contract
Hours: Full time, 37.5 per week
Closing date: Thursday the 18th of April 2024 at 11:30pm
Have you got proven experience of working in a customer service environment along with coaching teams in a tele-fundraising setting? Then join Shelter as a Supporter Services Team Leader and you could be a part of developing our fundraising teams across Shelter.
About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
About the team
The outbound Supporter Services team is based in Sheffield, this role is part of our Income Generation directorate within the Individual Giving team and works in collaboration with our Services teams based in Sheffield. The Supporter Services team manage outbound calling activity which underpins the income raised by the Individual Giving team.
The team provides high quality services for new and existing Shelter supports helping to promote Shelter’s work, raise awareness of house and homelessness and enhance the organisation’s ability to retain and recruit supporters.
About the role
You will report into the Resource & Support Manager and develop the tele-fundraising team through active coaching, guidance and as an escalation point. You will be responsible for developing the direction of and delivering the outbound calling programme which includes anniversary and welcome calling to our supporter and leading in the testing and development of campaigns.
You’ll also be responsible for management of our supporter services outbound calling team and acting as an escalation point for any complaints, as well as being the training and development lead for tele-fundraisers supporting them to deliver high quality calls and build workplace skills for the future.
About you
To be a successful in the role you will need to have in depth experience of working in a customer service setting in a supervisory capacity where you’ve supported colleagues in career development. Along with, proven experience of collaborative working with setting targets and supporting a team to achieve these and introducing new ideas, methods, and ways of working critiquing campaigns and activity to assess and improve.
How to Apply
Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement with responses to the points in the ‘About you’ section of the job description, of no more than 350 words per point.
- We prioritise diversity and have an inclusive and open mindset
- We work together to achieve our shared purpose
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
New Routes Integration
Since 2003 New Routes has been working with, and supporting, refugees, asylum seekers and isolated migrants in Norwich to support their wellbeing and ambitions by providing skill-building and social programmes in a safe and welcoming environment. We promote cross-cultural integration and community awareness, working with individuals and families from over 60 countries of origin. We work closely with an extensive network of partner organisations, both third-sector and statutory. New Routes is one-third of the Norwich Integration Partnership (NIP), alongside English+ and the Bridge Plus+.
Principle purpose of the post:
To work closely with the Chief Executive to ensure the professional and efficient running of all aspects of the organisation’s finances, HR and administration providing vital administrative backing to support and sustain the work of the Chief Executive and Project Coordinators. The successful candidate will be flexible, proactive and able to work both independently and in close liaison with colleagues.
Please see the attached Job Description and Person Specification. If you are committed to improving the lives of marginalised communities, we would love to hear from you. If you would like further details prior to submitting your application, please call our Chief Executive, Gee Cook, for an informal discussion.
Please complete the attached Application Form.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Real Estate Balance (REB) is a leading campaigning and membership organisation working to improve equality, diversity and inclusion (ED&I) in the real estate industry. Our members include different types of businesses, both large and small, from across the property sector.
We work at all levels of the industry, offering a range of programmes, campaigns and events that help leaders accelerate progress on diversity, support middle managers to create inclusive workplace cultures, and empower the next generation of leaders to unlock their potential and thrive.
Together with our members, we’re working to create a real estate industry that’s fairer, better-balanced and more equitable for everyone.
Established in 2016, REB now has close to 130 corporate members and is still growing. It is a not-for-profit organisation.
The Executive Management Administration team of 5, headed by the MD, run the organisation on a day-to-day basis. The team is supported by the REB board and committees, together with 3rd party providers for accounting, payroll, banking, media & public relations, website hosting and IT services.
Role and Responsibilities
New Position: Due to the increase in REB memberships and activities, a new full-time events role is being created to support the executive team.
Key Tasks – support the MD in creating and delivering a member engagement and events programme
1. Conception and collaboration of member events, through to completion
2. Promoting events to members, working alongside REB’s external PR/Communications agency
3. Managing event registrations and guest lists
4. Responsible for line managing the events administrator
5. Responsible for REB events planning, logistics, analysis (report & presentation) and follow-up actions
6. Attending meetings with members re event planning and development
7. Reporting quarterly to the board and attending board meetings with the Executive team
Detailed Responsibilities
1. Develop, manage and deliver REB’s event programme (working with MD and ED&I coordinator):
o upload event listings to website;
o prepare invitations;
o liaise with host venues;
o oversee registrations & comms;
o obtain event feedback
2. Monitor and evaluate events including reviewing feedback and attendance
3. Coordinate the CEO Breakfasts series
4. Maintain the Events page on the REB website
5. Maintain a database of venues
6. Identify, approach and secure appropriate speakers and participants for events
KNOWLEDGE & EXPERIENCE
1. Events management and logistics
2. Knowledge (preferably working knowledge) of Microsoft Dynamics and Marketing
3. Knowledge (preferably working knowledge) of current best practices and trends in ED&I, including familiarity with key concepts (e.g. allyship, unconscious bias, intersectionality, etc.)
Preferred Skills
1. Windows 10/Office 365 including Word, Excel, PowerPoint and other capabilities
2. CRM and website management systems
3. Filing and organisational skills
4. Minute taking and assigning follow-up actions
5. Collaborative working in a small team environment
6. Working with board members/special advisors and committee members on reports, reviews, approvals and presentations
7. Real Estate industry knowledge
Additional Notes
Preference is for applicant to have own laptop/desktop with printing/scanning facilities.