Customer Service Jobs in Barnet, Greater London
About this role:
Reporting to the Finance Manager, this role plays an important part in supporting our Finance Team in delivery of SIB’s new strategy and focus.
Key responsibilities
- To ensure all bank mandate updates and KYC requests are dealt with efficiently and records accurately maintained.
- To be responsible for ensuring that, by month end, all bank reconciliations are completed for all entities, required for Management accountants to run loan and grant reports.
- To reconcile and post interest for non-feed bank accounts when statements are received.
- To prepare the monthly Cash Analysis Report.
- To monitor credit control.
- To process monthly direct debit collections.
- To ensure the filing and archiving is up to date.
- To assist the Governance Team with minute taking at Committee meetings as and when required.
- To enter invoices into Receipt Bank/Xero, checking that coding and budget data is correct.
- To monitor and maintain shared finance mailboxes.
- To manage the electronic approval system – ApprovalMax. Matching Invoices to purchase orders and ensuring invoices are uploaded with correct authorisations.
- To handle any payment issues raised by internal/external team members for timely resolution.
- To prepare for and make weekly payments to SIB grantees, investees, employees and suppliers following laid down procedures.
- To set up payment templates for new payees within SIB’s agreed controls for suppliers, grantees, investees and team members. To support the Project Accountant and Head of Governance in maintaining and reviewing the supplier register to be complaint with ISO.
- To upload/import payments for approval when grants and loan disbursement requests are required.
- To be responsible for credit card and Pleo card book keeping and reconciliations.
- To generate sales invoices.
- To enter invoices into Receipt Bank/Xero, checking that coding and budget data is correct.
- To match Invoices to purchase orders and ensuring invoices are uploaded with correct authorisations.
- To be the bank administrator for all accounts in relation to systems admin.
- To work within the organisation's values, principles and processes to achieve operational excellence.
- To adopt our continuous improvement and learning ethos.
- To support and embed equality, diversity and inclusion into day-to-day behaviours and activities within your role as well as contributing more widely across SIB’s commitment to E, D & I.
- To support and contribute to the implementation and delivery of SIB’s strategy.
- In agreement with manager to undertake other tasks and work on cross team projects that support the objectives of SIB as required.
Core competencies
-
Understanding of Governance or minute taking.
-
Excellent communication skills and customer service.
-
Team player with the ability to work independently.
-
Understanding and experience of Xero accounting software.
-
Excellent IT skills, including Excel.
We believe in the power of the social economy to build a more equal society.
The client requests no contact from agencies or media sales.
Access Sport is a national charity with a vision that no one should be excluded from the transformational benefits of community sport. We are on a mission to make inclusion the norm in community sport by tackling the access barriers faced by disadvantaged and disabled young people.
A copy of our 2022-2027 growth strategy, Stand for Inclusion, which provides further details about our work and future development plans can be found here on our website.
Role purpose
This role would suit someone with at least 2 years’ experience in a charity finance role, who has experience or knowledge of all the core accounts department processes and some understanding of different charity income streams. You might be studying for an accounting qualification (e.g. AAT or ACCA) or be qualified by experience.
A training package may be available for an applicable accounting qualification.
Responsibilities
- Day to day management and systems administration of Xero accounting software, expenses software (ExpenseIn), and other linked financial applications.
- Carry out monthly reconciliations of bank accounts, debtors and creditors, and set up payment runs.
- Prepare monthly management accounts journals (prepayments, accruals, depreciation, deferred and accrued income) and control account reconciliations.
- Being the systems administrator for the Fundraising CRM system (Donorfy) and linked platforms and applications (e.g. JustGiving, Stripe, EventBright).
- Database management of Donorfy and linked platforms and applications.
- Reconcile data between Donorfy and Xero, and where necessary, with other linked platforms and applications.
- Ensure Gift Aid returns are correctly submitted to HMRC (via Donorfy)
- Support with the development and implementation of new systems and procedures.
- Provide training and induction to new joiners in using Donorfy and ExpenseIn as well as for any other relevant platforms and applications.
- Business partnering - provide day to day support to the wider organisation with finance and fundraising system queries, payment information, and supplier queries.
- Working with budget holders to provide transaction reports, income and expenditure reports, and updates on payments from finance and fundraising systems to assist them to manage their project budgets.
- Assist Finance Director and Fundraising team where necessary with financial reporting to funders.
Skills/ experience
Essential
- Proven experience in all areas of accounts - purchase and sales ledger, banking and cash management, basic management accounts.
- Experience of Xero or similar cloud-based finance system.
- Excellent Microsoft Office skills, particularly excel and an ability to quickly learn new systems.
Desirable
- Accountancy qualification or studying for (e.g. AAT, ACCA).
- Experience of Donorfy or similar CRM system.
- Experience of dealing with charitable income and an understanding of how to account for restricted grants.
- Experience of liaising with auditors and other external stakeholders.
Personal attributes
- Strong attention to detail, analytical and an excellent communicator.
- Enthusiasm, energy and willingness to meet challenging demands and work to deadlines.
- Proactive, self-motivated and able to use initiative.
- Comfortable dealing with internal and external stakeholders.
- A collaborative team player and a supportive colleague.
- A passion for Access Sport’s cause and commitment to diversity and inclusion.
Staff benefits
Access Sport is an exciting and dynamic place to work. We pride ourselves on being a close-knit and well supported team with a clear sense of purpose, delivering real impact. Inclusion is at the heart of everything we do.
We are committed to supporting the development of our team members and, should you wish, there are opportunities for team members to get involved in different aspects of the charity, from the delivery of our programmes on the ground, to fundraising, events and advocacy.
Staff benefits include:
· Employee Assistance Programme - Access to a 24/7 confidential helpline, counselling services and online information.
· Annual leave - 25 days annual leave, plus bank holidays and time off between Christmas and New Year, after two years of continuous service this increases to 26 days and after five years to 28 days.
· Healthy Living and Wellbeing Employer - We welcome staff to embed regular exercise into their daily work lives and have quarterly team days.
· Flexible working and family-friendly - Hybrid and flexible working arrangements which are family-friendly and provide flexibility around caring responsibilities.
· New Mums and Dads, including adoptive parents, can take enhanced maternity and paternity leave.
· Cycle to Work scheme - Cycle to work scheme, saving up to 39% off a new bike and accessories.
· Group Life Assurance for all staff on payroll.
The client requests no contact from agencies or media sales.
Are you passionate about dogs? Would you like a rewarding role where you support dog owners experiencing, or at risk of homelessness?
We’re looking for a Together Through Homelessness Coordinator to support in the smooth running of our schemes, which ensure dog owners experiencing any form of homelessness access the vet care their dog needs.
About this role:
As Together Through Homelessness Coordinator, you’ll:
- deal with enquiries from a variety of key stakeholders, to contribute to the successful day-to-day delivery of our vet scheme,
- support dog owners who are experiencing homelessness to register their dogs on the scheme, and signpost them to other support services sensitively and tactfully,
- carry out key processes to ensure the efficient running of our schemes, from checking microchip details to discussing complex cases with our Vet team,
- ensure administration processes are completed efficiently, keeping accurate records at all times.
About you:
To be successful in this role, you’ll need some experience of supporting people in vulnerable situations or personal crisis, including having challenging conversations. You'll also need excellent interpersonal skills, combined with experience in customer service to ensure all individuals accessing our services have a positive experience, and be empathetic, compassionate, and resilient. This is particularly important due to the emotionally demanding nature of the work the team does, understanding the importance of building trust with those experiencing homelessness is essential.
About this team:
The Outreach team run several projects supporting pet owners experiencing homelessness or in housing crisis across the UK. This includes Freedom, a specialist dog fostering service for people fleeing domestic abuse, and our Pets and Housing projects. Our Pets and Housing projects consist of our Together Through Homelessness vet scheme and the endorsement scheme, Pet-Friendly Housing pilot (Scotland) and the pet friendly housing website, and pet foodbank pilots.
About Dogs Trust:
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.
What you need to know:
This role is being offered as a fixed term contract for six months, with the possibility of a permanent opportunity arising in the future. In this role, you'll be sharing responsibilities with another Together Through Homelessness Coordinator. The current working pattern for the role is Wednesday afternoons, and full days on Thursdays and Fridays.
To apply for this position please click the APPLY NOW button. Our application process requires you complete an application form and a covering letter explaining your interest and suitability for the role. Please note that we may close this vacancy early if we receive enough suitable interest, so to avoid disappointment early application is encouraged.
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.
Are you an experienced senior finance professional looking for a new challenge?
With two brand new finance director roles available, this an exciting time to join the Royal British Legion.
We are looking for a Director of Financial Accounts to be responsible for the Finance Accounting, Business Processes and Finance Systems teams of The Royal British Legion, ensuring adherence to all relevant laws and regulations and ensuring that an effective service is provided to Directors, Trustees, staff and volunteers.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
The RBL is a leading UK charity with Income of c.£150m and a strong Balance sheet with investments and property holdings.
We are seeking a successful candidate who will:
- Lead the financial accounting team of the RBL group to ensure compliance with statutory reporting requirements and tax.
- Lead the RBL’s transactional processing teams with focus on cash collection, treasury management, payroll and accounts payable.
- Lead the development of RBL’s Finance systems to drive productivity within Finance and the wider organisation.
As a Director of Financial Accounts you will also play a key role in:
- contributing to the three-year Strategic Plan with the emphasis on the financial framework and develop supporting strategies alongside an annual plan for the team
- overseeing medium term plans for delivery of the year end, audit and major projects with a typical timeframe of 6-12 months.
- maintaining a system of internal financial controls, policies, delegated authorities and procedures to safeguard Legion funds and ensure that funds are spent in line with charity law, applicable accounting standards and (where relevant) donor wishes
- overseeing the Business Processes function (including Payroll, Payables, Receivables and Cash & Banking), supporting the Head of Business Processes to devise and maintain appropriate processes and controls
- ensuring that business critical systems are appropriately supported and maintained, that risks are appropriately managed and that external suppliers deliver a good level of customer service.
- The breadth of the Royal British Legion’s activities and income streams mean that our accounts are highly complex and we are subject to a raft of external laws and regulation. You will be responsible for ensuring that we are compliant and have robust controls in place, whilst also giving advice that is pragmatic and recognises the challenges of front-line delivery.
Package
Permanent. 28 days annual leave plus bank holidays, pension 2x matched employer contributions up to 14%, retail discounts and savings, private healthcare, training and development opportunities, wellbeing support, life assurance and more.
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.
Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.
You will be contracted to our Haig House, London Hub. Under our Future Working framework, there will be some flexibility for working remotely/at home, using our collaboration tools to work with colleagues but with a minimum expectation of two days/week connecting directly face-to-face with colleagues at the hub.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics and aim to operate an inclusive recruitment process.
Closing Date: 11/06/2024
1st stage Virtual Interview Dates: WC 17/06/2024
2nd stage Interview Dates: WC 24/06/2024
If you require the job advert or job description in an alternative format, please contact us.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Fundraising Assistant
Contract: Permanent, part-time (21 hours per week)
Salary: £25,000 - £27,000 pro rata (commensurate with experience)
Location: Battersea, London.
This is a part-time post, 21 hours per week to be worked on Monday, Tuesday and Wednesday. Hybrid working available, with a requirement to be in the Battersea office 1 to 2 days per week.
BookTrust is the UK's largest children's reading charity. Working with every local authority and across every region in England, Northern Ireland and Wales, and supported by Arts Council funding, we reach over 3 million families a year through schools, health visitors, libraries and other partners. This incredible network helps us to get children excited about reading from an early age. We know that children who read are happier, healthier, more creative and do better at school.
Working as a member of the Mass Engagement team, you will be part of the team tasked with growing individual giving income. We are increasing the range of new donor audiences, expanding the range of fundraising channels and developing new fundraising products.
We are looking for an organised and motivated individual, who has excellent communication skills, an eye for detail and the ability to build relationships with people by email, on the telephone and in person.
You’ll be responsible for responding to fundraising enquiries across multiple channels including phone, email, and print, thanking supporters, collating campaign results and providing an exceptional experience to our supporters. You will ensure that all donor details are accurate and kept up to date on our CRM (Microsoft Dynamics).
To apply please apply with a copy of your CV on our website along with a covering letter showing how you meet the person specification and your motivations for applying for the role. Your covering letter should not be longer than two sides.
Closing date: Thursday 9th June 2024 12am
Applications will be reviewed on a rolling basis; therefore, early applications are encouraged.
Our Commitment to Diversity and Inclusivity
We aim to provide an inclusive recruitment process and actively welcome applications from diverse talent pools: minority ethnic candidates, candidates with disabilities and long-term conditions and candidates from underrepresented communities. We are committed to equality of opportunity and want to ensure we have an accessible application process for all candidates. If you need any reasonable adjustments or would like us to do anything differently during the application process, please contact our HR team details are on our website to discuss your requirements further.
BookTrust is committed to safeguarding and promoting the welfare of children. The recruitment and selection process reflect our commitment to safeguarding therefore, the suitability of all prospective employees will be assessed during the recruitment process in line with this commitment, and pre-employment checks.
We’re recruiting a part time Marketing and Communications Manager to support the development, implementation and management of innovative marketing campaigns to drive awareness, interest, and income across all areas of our work.
Job Type: Fixed Term Contract (Mat Cover)
Hours: 28 hours per week
Salary: £31,196.80 pro rata (based on FTE of £38,996)
Location: Hybrid – FSRH London office (London Bridge) and home working.
Marketing management
- Supporting our Head of Marketing to develop cross-organisation marketing plans to help us achieve our member retention objectives and reach new audiences.
- Leading projects with our Members Services Team, Education and Training, and External Affairs teams to understand the market and customer need for our products and services.
Marketing activities
- Lead on the delivery of effective marketing plans for a range of audiences and outputs, including but not limited to our online and in-person events, qualifications, training and assessments, and clinical guidance, guidelines and standards.
- Write engaging copy for both online and offline marketing collateral – including news stories, blogs, email communications, print and digital adverts, and social media.
- Segment and tailor marketing communications for a range of audiences by professional role, membership type, and level of involvement with us.
- Manage regular email communications with our registered users (those who express an interest in us) and candidates (those currently learning with us) to support their journey towards becoming a member.
- Develop and manage the marketing activities for our core member publication The British Medical Journal in Sexual and Reproductive Health (BMJ SRH)
- Proactively manage a content calendar to help keep track of our range of communications.
- Collaborate with our Digital Marketing Officer to repurpose content from our website and campaign publications for use on social media.
- Ensure all communications practices are GDPR compliant.
Marketing intelligence
- Support the Head of Marketing with desk-based research / activities to help us better understand and engage with newer audiences (e.g., physician associates, pharmacists).
- Monitor and report on the effectiveness of marketing campaigns, using a range of tools (e.g., Google Analytics, CRM reports, Google Data Studio), working closely with our Digital Content Manager and Data Manager.
- Proactively look at ways to improve the overall effectiveness of marketing campaigns, using data and insights to inform this.
- Track and monitor email campaign effectiveness and make recommendations for improvements, most notably during our annual member renewals campaign.
Brand management
- Champion our FSRH values, brand guidelines and style guide, supporting the Head of Marketing to keep our templates and materials up-to-date and implemented correctly.
- Support the development of event specific content for in-person and online events, and occasionally assist as an FSRH representative.
- Produce slides for our CEO / Officers where needed to help share information about FSRH’s work.
You will have experience:
- Developing and delivering successful and multichannel marketing and communications plans
- using email marketing tools and segmenting communications to suit specific audiences
- working across social media platforms and creating tailored content
- using data to understand audiences, measure the success of campaigns and improve effectiveness
- an understanding of GDPR and how it is applied in practice
- copywriting skills for a variety of audiences on different communications channels, both online and offline
- with tools such as Mailchimp, Hootsuite, website content management systems (CMS) and Google Analytics
- Microsoft office skills with a knowledge of Office 365
- positive communication skills, both written and verbal with great attention to detail and proof-reading abilities
- the ability to work flexibly to respond to changing priorities.
- interest in sexual and reproductive healthcare (SRH)
We will offer you:
A range of benefits at FSRH to support staff wellbeing, including:
- 25 days holiday, with an additional 2 days leave after 2 years of service, and a further 3 days after 5 years.
- Flexible working culture
- Pension and life assurance scheme:
- 10% employer contribution / 5% employee contribution after successful completion of probation. This also includes access to life assurance at 4x annual salary and an income protection scheme.
- Employee Assistance Programme (EAP)
- Employee discounts portal
- ‘Free Lunch’ Thursday (in office)
- Interest free season ticket travel loans
- Enhanced maternity, paternity, adoption, and neonatal pay
- Ongoing training and development
To Apply
In order to fulfil this role, you should be resident in the UK with a valid right to work; we are unable to sponsor people requiring a work visa.
Please send your CV and covering letter
Deadline for applications is 17 June 2024.
Interviews are likely to take place w/c 24 June 2024.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
We value diversity, promote equality, and encourage applications from people of all backgrounds and are working hard to minimise unconscious bias.
The client requests no contact from agencies or media sales.
We have an exciting opportunity for a Facilities Assistant to join our team, based in London. You will be working on a full-time permanent basis (37.5 hours per week). In return, will receive a competitive salary of £27,959.36 per annum
About us:
St Luke’s is an established and award-winning charity providing services, community events and projects in the vibrant Old Street area of south Islington. At the heart of what we do is a large modern community centre that welcomes thousands of visits each year.
The Facilities Assistant role:
As our Facilities Assistant, you will be responsible for the presentation of the premises and the day-to-day compliance with health and safety related to this role. You will assist the Facilities Team with keeping the building and facilities maintained effectively and co-ordinate casual staff and volunteers in the absence of Facilities Co-ordinator.
Hours: Monday to Sunday contract. Full-time 37.5 hours per week, regular evening and weekend work will be required to cover business needs.
Responsibilities of our Facilities Assistant:
- With the team, deliver the daily, weekly, monthly facilities duties, including cleaning and to make sure that St Luke’s is well presented for visitors
- Support the Facilities Co-ordinator with overseeing the cleaning contracts and make sure that the contractors fulfil their obligations
- To cover the reception service as needed or in absence of the Reception team and to provided outstanding customer service at all times
- To help source and oversee facilities’ contractors to provide general maintenance and make repairs when this cannot be undertaken by you and/or your team
- Support the Facilities Team, to ensure that St Luke’s is compliant with all fire regulations, and in particular carry out regular fire risk assessments
- To ensure that St Luke’s complies with health and safety requirements, general health and safety for all users and staff in the Centre
- With the Facilities Team, to be responsible for the security of the building and its contents
- With the Reception and Facilities Team, be the point of contact for all visitors, staff and tenants
- With the Reception team, help to coordinate all room users’ requirements for St Luke’s activities and events
- Assist with maintaining St Luke’s garden areas and Edible Yard
- To attend meetings and training as required
- As part of the Facilities Team, to ensure all cleaning tasks are completed in a timely and effective manner
- To comply with the Charity’s policies – including Diversity and Equal Opportunities, Fire, Health and Safety, Safeguarding Children and Vulnerable Adults
- To carry out any other duties within the scope, spirit and purpose of St Luke’s, as requested by the Facilities and Reception Manager. This would include, covering the reception during lunch breaks or as needed
Essential Skills, Experience & Abilities we are looking for in our ideal Facilities Assistant:
- A background in or experience of overseeing or working in a Facilities Team or an operational environment
- Understanding of overseeing building maintenance contractors
- An understanding of overseeing minor repairs and maintenance, controlling heating, ventilation and other mechanical systems, with a willingness and ability to learn on the job
- An understanding of building related health and safety, and willing to learn and do training in this area
- Experience of providing excellent customer service
- Good written and verbal communication skills, and the ability to communicate confidently and effectively
- A hands-on individual and flexible with regard to tasks including cleaning, light maintenance and room presentation
- IT literate
- Able to work independently and demonstrate initiatives in improving facilities’ systems
- Prioritisation and planning skills
- A flexible approach to working days and hours when necessary
Closing Date: 21st June 2024
If you feel you have the skills and experience to join us as our Facilities Assistant, then please click apply today! We’d love to hear from you.
We reserve the right to close this advert before the closing deadline if a sufficient number of applications have been received.
Fundraising Engagement Manager
Location: Home Based – South and West Scotland
Contract Type: Permanent
Hours per Week: Full Time, 35 hours per week
Salary: £30,753 per annum FTE
Closing date: Sunday 16th June 2024
Informal phone calls: Tuesday 18th June 2024
Interview Date: From Monday 24th June 2024
Do you want to join our commitment to ensure no family faces cancer alone?
We are looking for a standout relationship manager to join our fantastic team of fundraisers who work tirelessly to raise funds for Young Lives vs Cancer. This is a role of variety, opportunity and innovation and we are looking for someone who embraces change and constantly strives to achieve more.
A great personality and team ethic are really important in this role as you will maximise income for Young Live vs Cancer by coaching our supporters to reach their goals, whilst seeking out new fundraising opportunities for your geographical area. This role sits within the ‘Supporter Experience’ team and we need someone with natural customer service skills who wants to deliver a legendary experience to all of their supporters. Your team of supporters will range from volunteers and individuals, to groups and local corporates.
The South & West of Scotland is an area filled with some of our most committed supporters but there is still so much opportunity to grow corporate support across the counties. Our Social Workers support families across the region and our Home from Home 'Marion's House' in Glasgow enables families to stay close to their loved one for free during treatment, so building relationships with these teams are a must.
We are not your average employer, nor are we looking for an average candidate in a 9-5 role. What we offer is the flexibility and adaptivity to ensure that your personal work/life balance is taken care of. Whether it is finishing early for an appointment, picking up from school or further education, we can help to make it work for you. Many of the team work condensed or flexible hours to suit their individual circumstance so we would love to discuss your needs more at interview.
Experience within a similar role, or within the charity sector would be great but we know that a lot of the most important skills in this role are easily transferable from another sector. We want the right person and we will invest in training the right candidate. The skills we are looking for in this role are:
• Master at storytelling
• Epic at relationship building
• Strong prioritisation skills
• Great communicator
• Self-Motivated
• Self-Aware
• Great at spotting opportunities
• Influencing/Negotiating
• Compassion
• Bravery
• Integrity
• Team player
The must haves:
• Have a full UK driving licence and access to a car (including business insurance)
• Have a sufficient Broadband connection
• Live within the South & West of Scotland region. Candidates who live outside of the local authority should highlight an intention to relocate to the area in their covering letter for their application to be considered
• This role is subject to a Criminal Record Check. In the event of a successful application a Disclosure report will be sought at a Basic level.
If you think this sounds like you then please have a read of the attached job specification. If you would like to discuss the role before applying, please contact us via email to arrange an informal chat.
Diversity declaration
At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their race, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation.
We are committed to taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities and creating equitable opportunities for all. We are passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation, as well as reflective of the diverse children and young people we support. Please visit our website to find out more about our Diversity, Inclusion, Equity and Belonging strategy.
Accessibility
We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please get in touch with us if you would like to discuss any specific requirements.
What we offer
Every quarter we offer a wellbeing and development day where no meetings are held. It’s a day for everyone to spend time on whatever supports their own personal wellbeing and professional development – whether that’s catching up with training, life admin, exercise or reading. There is no prescription to these days as we know everyone is unique.
You can find out more about our benefits package on our website.
You may have experience of the following: Relationship Development Manager, Regional Fundraising Coordinator, Community Engagement Specialist, Philanthropy Relationship Manager, Fundraising Partnership Manager, Regional Supporter Engagement Officer, Community Fundraising Coordinator, Donor Relationship Manager, Regional Development Officer, Supporter Experience Manager, etc.
REF-214 261
The Services Manager (Housing) will primarily focus on the managing New Horizon's Housing Advice service, delivered both from the day centre and remotely. You will work with the Head of Services to ensure the service responds holistically to young people with multiple needs or barriers. You should be experienced in the housing and homelessness sector, be a passionate advocate for young people. and have the ability to motivate a team to deliver high quality services in a fast-paced environment. You should be skilled in partnership management and able to collaborate to identify new housing solutions for young people.
For more information, please see our Job Application Pack below.
Salary: £37,024 - £41,600
Closing Date: 10am, 14/06/2024
The client requests no contact from agencies or media sales.
Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world. We are one of the largest student-led organisations in the UK. It is a charity with over 48,000 members. We provide opportunities for 300 staff and have an annual turnover of more than £10.5m.
We are looking for a Café Supervisor to be responsible for the day to day supervision and management of their designated Union Cafe. The post holder must ensure a high quality service, implementing new products as directed by the Catering Manager and ensuring the highest standards of health and safety and statutory regulations are met and maintained
The role is a full-time and permanent contract.
Do you have previous supervisory experience in a café or retail environment? Have you got experience of ensuring that health and safety, food hygiene and other statutory requirements are met?
The post holder will be responsible for ensuring the café is open for business and ensuring a high-quality customer service at all times. The successful candidate will support the Catering Manager in determining hours of service, price, products, product range, potential new opportunities, and service standards. The Café Supervisor will also be in charge of undertaking ongoing merchandising to ensure customer awareness of available products/services and continued sales growth.
Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work.
The client requests no contact from agencies or media sales.
Who we are
We are Gunnersbury Museum & Park Development Trust - a registered charity which manages west London’s Gunnersbury Park and 21 listed buildings and structures within it.
We welcome nearly a million people to Gunnersbury each year: some for a friendly game of footy or tennis, others for the wedding of their dreams or even a local community group going down memory lane in the museum.
Gunnersbury Park & Museum hosts a variety of events from outdoor music concerts, park events and exhibitions to weddings, corporate hire, filming and photo shoots.
We could also tell you about our local history museum winning NPO status, our 186 acres of Grade II* listed parkland which has been awarded Green Flag and London In Bloom Gold, our education and community programmes, or our brand-new sports facilities.
There’s so much to be excited about at Gunnersbury and a real opportunity to help shape its future by joining our team.
Role description
As Commercial Sales & Events Coordinator you’ll provide essential administrative and operational support to the weddings and event hire team. Dealing with initial enquiries and conducting show-rounds to putting together event packages and maintaining the booking system are all in a days work. In addition, you’ll be adept at liaising with clients and suppliers, setting up for events and delivering the best possible experience to guests on the day – always making sure we deliver a first-class service. Weddings, film shoots (we can certainly name drop a few people!), event and venue hires - you’ll deliver excellent customer service and administrative support. You’ll be helping to maximize Gunnersbury’s commercial potential and ensure a safe and welcoming environment for everyone. There is real variety to this role and an opportunity to work across all areas of the estate.
Benefits:
- Salary £26k - £29k / annum
- Full time, 37.5 hrs/week, working 5 days out of 7, some evenings and weekends
- 25 days holiday + bank holidays
- Private healthcare
- Pension scheme with 7% employer contribution
- Cycle to work scheme
- Season ticket loan
- Subsidised gym membership
- 20% Retail discount
To apply for the role of Commercial Sales & Events Coordinator please send your CV and a cover letter outlining how you meet the requirements of the role via the Visit Gunnersbury website.
Closing date: 23.59 on Monday 27th May 2024
Interviews: Monday 3rd June and Tuesday 4th June 2024
The client requests no contact from agencies or media sales.
Working as part of the Finance Team you will contribute to the delivery of an efficient finance department ensuring accurate and timely financial transaction processing including purchase invoice processing, checking and approving expense claims, weekly BACS payment runs and cash book postings all in line with Kew’s financial policies and procedures.
To be successful you will need to be a methodical and proactive employee; working closely with the Finance team, Kew staff and external suppliers as part of the transaction processing team, demonstrating excellent customer service together with strong communication skills both orally and in writing.
Our ideal candidate will have experience in accounts payable and be able to demonstrate a clear understanding of what is required backed up by experience in the role.
Experience with Agresso would be desirable.
This role is based at Kew with the option of regular home working, subject to operational requirements.
About Us
The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth.
We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all and managed sustainably. We will achieve these goals by drawing on our leading scientific research, unrivalled collections of plants and fungi, global network of partners, inspirational gardens at Kew and Wakehurst, and our 260 years of history.
Join us on our journey as protectors of the world’s plants and fungi!
Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst.
We are dedicated to equality of opportunity and welcome applications from all sections of the community. We are committed to interview disabled applicants who meet the essential criteria for the post.
No agencies please
We have an exciting opportunity for a Resourcing Coordinator to support the People Administration function with the administration and post offer documentation and checks in line with RBL’s policy and best practice guidelines, could have a real impact on people’s lives.
Your key responsibilities will include:
- Completing all post offer documentation for candidates that have been offered a job at RBL. This includes completing and issuing letters of employment, contracts of employment, start date and addendum letters, reference checks and medical referrals.
- Administering and checking DBS/PVG records ensuring relevant referrals and compliance where required.
- Ensuring the highest level of customer service is provided to all involved in the recruitment process.
- Ensuring full right to work compliance for new starters and compliance with any regulatory requirements and professional bodies.
- Collating and recording all documentation relating to new RBL, NMA and Poppyscotland starters.
- Accurately completing and updating system with new starter administration including the requested employee information, salary, and job information.
- Providing full administrative support service for all activities relating to the hiring and tracking non-payroll workers at RBL. To include accurately maintaining and updating our iTrent system, activity trackers, systems processes and relevant documents.
You will be contracted to our Head Office which is located at Haig House, 199 Borough High Street, London SE1 1AA. Under our Future Working framework, there will be some flexibility for working remotely/at home, using our collaboration tools to work with colleagues, but with a minimum expectation of two days/week connecting directly face-to-face with colleagues at the hub.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics and aim to operate an inclusive recruitment process.
Closing Date: 9th June 2024
Interview Dates: w/c 17th June 2024
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
FareShare
Job Description – Supply Chain and Logistics Officer (Charity Food Supply)
Reporting to: Supply Chain and Logistics Manager
Location: Hybrid with regular travel to London/Sheffield
Contract: Permanent
Hours: 35 Hours, Full Time
Salary: National operational- £26,138-£27,513 and London operational £28,731-£30,243.
We welcome applications from all backgrounds. We are a Disability Confident Employer that welcome disabled applicants and provide reasonable adjustments.
About FareShare
FareShare is the UK’s national network of charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to almost 11,000 frontline charities and community groups. During 2020, we redistributed 113 million meals through our FareShare Regional Centres and our retail surplus model FareShare Go, reaching over 1 million people.
Hunger is a growing issue in the UK and while there is surplus food that is otherwise going to waste, we believe that this food should be used to feed people first.
The COVID19 pandemic has shone a spotlight on the issue of food insecurity in the UK and with it, FareShare’s ability to get food to vulnerable communities nationwide. We are fortunate to benefit from the support of major retailers, the media, sports ambassadors and a groundswell of public engagement. As a result, there has never been a more exciting time to join an organisation at the heart of public consciousness.
FareShare’s Strategy & Vision
Vision: We have the vision of a UK where “No good food goes to waste”.
Mission: To use surplus, fit for consumption, food to feed those who are vulnerable in the UK by supporting front line charitable organisations that tackle the cause and not just the symptoms of food poverty.
Our Purpose: We are doers. We are a community. We change lives.
Our Values: Passion – for our cause and the challenge that lies ahead
Ambition – to go the extra mile and drive the change that must happen
Respect – for ourselves, each other, our volunteers, our partners and our beneficiaries
Collaboration – it’s only by working with others that we can be stronger
Focus – on providing the best service possible so that we deliver and achieve the most for our clients/customers.
The role
This important role sits within our Supply Chain and Logistics team, responsible for processing offers of surplus food from our food partners into our network of Regional Centres and the wider community. This role is essential in ensuring that the food we are offered reaches the thousands of charities and community groups we support across the UK.
The role is a combination of customer service provision and supply chain coordination with a strong data focus. You will analyse varied datasets to decide how food is distributed across our Network to ensure optimal and sustainable distribution. You will also be responsible for continuing and championing the high levels of customer service we provide to the food industry and our network of Regional Centres.
You will work closely with FareShare’s food suppliers, transport partners, and our Regional Centres to identify and overcome operational challenges to distribution. The successful candidate will also work closely with our Food Commercial team to ensure our food partners receive excellent operational support and customer service. We are continually evolving our processes and you will work within a culture of continuous improvement to improve operations within the team.
It is essential that you are passionate about our vision, ensuring that no good food goes to waste. We are looking for organised people who are good at multi-tasking and problem solving. Your time management skills will be exceptional and you will be comfortable working under pressure. You will be data savvy, and confident to manage feedback to various stakeholders with astute analyses and recommendations.
Main areas of responsibility
Food Industry Customer Service
- Deliver excellent customer service, ensuring offers are responded to and processed within agreed service level requirements
- Work closely with the Food Commercial Managers, providing feedback and reporting on service issues and attending meetings and site visits as appropriate
- Assist Food Team with insight and feedback from food businesses, capturing key account information in our CRM system
Regional Centre allocation
- Adhere to the requirements of the Network Service Level Agreement
- Work with the Supply Chain and Logistics Manager to match food supplied to Regional Centre needs, always working to maximise surplus redistribution and minimise waste
- Ensure that offers are allocated in an efficient and timely manner according to network needs and agreed priorities to maximise social impact of surplus food
- Using our CRM system, maintain timely records of accounts, allocations, offers and case management
- Maintain high standards of customer service to the Network and Operations teams and develop respectful and effective working relationships with the Regional Centres.
- Build your understanding of our Network and your relationship with Regional Centres through a programme of regular site visits in collaboration with the Network Development Managers
- Work with the Network Development Managers and Food Supply & Services Managers to identify opportunities to maximise and grow redistributed food volumes
Logistics and transport
- Work with Commercial Managers and hauliers to implement best practice processes and reduce costs for FareShare whilst maximising acceptance of food
- Work with hauliers to plan transport requirements and ensure that we are able to meet network demand
- Work with Regional Centres to coordinate and plan routes for internal FareShare logistics
- Reactively solve transport issues throughout the working day
Data and Analysis
- Use FareShare PowerBI reports to ensure optimal product allocation within contract requirements
- Specify, build, monitor and analyse Salesforce reports to increase efficiency of allocation
- Use dashboards to monitor network issues
- Lead regional network agreement service level review meetings
- Report on data integrity issues to the Network Analyst
Team coordination and representation
- Support the Team providing assistance and cover when required e.g. during busy periods, annual leave and sickness to ensure an even spread of work across the team
- Support the training of new team members
- Represent the Supply Chain and Logistics team at network cluster and food category meetings
- Deputise for the Supply Chain and Logistics Manager when required
- Keep team process instructions up to date Project support
- Act as Supply Chain and Logistics team lead on cross functional projects as required alongside stakeholders including: retailers, funders, and strategic food partners
- Project review; share learnings with the Supply Chain and Logistics team
Person Specification
Essential Criteria
- An understanding of food insecurity and sustainability issues, and passion for the mission and values of FareShare
- Excellent communication skills (written and oral)
- Evidenced problem solving ability
- Excellent customer service skills
- Excellent organisation skills – able to prioritise with competence managing ongoing projects alongside reactive daily tasks
- Computer literate with good working knowledge of MS Office, in particular Excel and Word
- Self-starter, ability to work within clearly defined and agreed parameters with limited supervision
- Proven ability to build and maintain relationships with multiple stakeholders and third parties
- Ability to handle and analyse data, spotting trends in data and reports
- Experience of working in a fast paced and pressured operations role
- Experience of working in a customer service environment
Desirable
- Advanced Excel skills and abilities to analyse and manipulate large datasets
- Salesforce or similar CRM system experience
- Supply chain and logistics background
- Experience of working as part of a project team with some responsibility for delivery of a project
Competencies and Behaviours
- Treating people with respect, being inclusive
- A natural inclination for problem solving
- Comfortable in a busy working environment managing competing pressures
- A desire for continuous improvement in individual and team processes and responsibilities
Benefits
- Hybrid / Flexible working, with regular UK travel
- 28 days’ annual leave + 8 bank holidays
- Employers pension contribution
- Employee Assistance Program
- Interest free bicycle purchase loan scheme
- Season ticket loan
Are you an experienced supporter or customer care professional with a background in charity or a commercial environment? Do you want to manage best practice relating to our supporter engagement? If so, come and join our London team and contribute to the work that we do at Sue Ryder.
Reporting to the Supporter Services & Standards Manager you will be a key team member of a busy Supporter Experience, Data and Insight Team, overseeing engagement activities across fundraising. Our team are here for people when it matters, and that includes each other. We encourage, inspire, and help one another, and celebrate success.
Key responsibilities
• Line managing the Engagement & Contact team and leading them to success, tracking and reporting on SLAs and KPIs to ensure we deliver excellent service to all supporters.
• Managing the supporter contact centre within the Fundraising directorate, taking on the role of lead relationship manager with the software provider.
• Overseeing supporter complaints and conflict resolution within Fundraising, acting as a point of escalation, advising and overseeing the implementation of solutions.
• Working closely with the wider Supporter Experience, Data & Insight Leadership Team, to deliver strategic projects and plans.
This is an excellent opportunity for a capable and proactive individual to take the next step in advancing their career.
Our benefits:
- Ability to work from home 3-4 days a week in a hybrid focused team
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time), - Company pension scheme
- EAP support scheme
- Staff discount with thousands of retailers
- Enhanced maternity, paternity and adoption pay
- and lots more. Please visit our careers website for the full list.
Closing date: 27th May
Interview date: We are interviewing on a rolling basis
Please note we reserve the right to close the vacancy early if a sufficient amount of candidates is received
We aim to give all candidates the opportunity to perform at their best during our recruitment process. Please let us know if you require any adjustments
If you want more than just a job, we want you. Join the team and be there when it matters.
Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.