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Customer service jobs in basildon, essex

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Top job
Versus Arthritis, Remote
£29,742 per annum + benefits
At Versus Arthritis we are looking for a driven individual, to join us at this exciting time as we launch our new Community platform.
Posted today
Top job
Media Trust, Remote
£28,000 - £30,000 dependent on experience
Join us to support the smooth running of our CRM and help us turn our data into insight that strengthens our monitoring and evaluation
Posted 3 days ago Apply Now
Top job
Bipolar UK, Remote
£23,000 per year
Bipolar UK is seeking a Fundraising Supporter Engagement Assistant (Apprenticeship) to aid the Fundraising Team in donor stewardship
Posted 6 days ago Apply Now
MSI Reproductive Choices UK, Buckhurst Hill (On-site)
£41,275.1 - £46,434.5 per year
Posted 1 day ago Apply Now
Lift Schools, Remote
£28,000 - £33,000 (FTE) £19,600 - £23,100 (Actual Salary) + wellbeing cash plan + pension scheme (LGPS) + additional Lift Schools benefits
Posted today
Closing in 6 days
Molly Rose Foundation, Remote
£28,000 - £30,000 per year
Join Molly Rose Foundation as our new Supporter Care Officer and help to create change and save young lives.
Posted 1 day ago Apply Now
Closing in 7 days
ellenor Hospice, Gravesend, Kent (On-site)
£25,719 - £26,496 per year
Posted 3 weeks ago Apply Now
Alzheimer's & Dementia Support Services, Gravesend, Kent (Hybrid)
£26,000 - £30,000 per year
Posted 3 days ago Apply Now
Page 1 of 5
Remote
£29,742 per annum + benefits
Full-time
Permanent
Job description

Location (UK): Remote
Hours: Full-time 35 hours per week
Benefits: Read more about the excellent benefits we offer on our profile page
Contract type: Permanent
Travel: Occasional travel required for meetings and events

Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis.

Our Digital Community provides vital peer support to thousands of people across the UK. We are looking for a driven individual to join us at this exciting time as we launch our new Community platform. You will be passionate about putting the voice of the community first and are comfortable with collaboration and supporting volunteers so that, together, we can grow and nurture more thriving communities.

About the role

Line managed by the Support Services Manager, the Digital Community Officer will deliver key strategic activities that will improve engagement and create sustainable, moderated communities. This will be achieved through engaging with and supporting a diverse team of volunteer moderators and providing ongoing training to ensure the community remains a welcoming, safe space. This role is matrix managed by the Innovation Manager for Strategic Programmes who will support with, and build capacity for, the technical, data and integration aspects of the community platform.

About you

If your knowledge, skills and experience include the following then we’d love to hear from you:

  • Supporting a diverse range of volunteers (or relevant experience). 
  • Experience of delivering peer-to-peer services or moderating an online forum. 
  • Confidence in developing a deep understanding of a digital platform and effectively managing administrative responsibilities within it. 
  • Experience working with service users or patients either directly or through digital/non-face-to-face services. 
  • A good knowledge of data protection and safeguarding (for Adults, Children or both) backed with experience of applying these within a previous role.

We do not wish to receive contact from agencies or media sales. 

Please note that we do not use Artificial Intelligence (AI) during our recruitment and selection processes, and we would respectfully ask that you also refrain from using AI during the selection process. Whilst we do recognise that AI may be a beneficial tool for some when aiding research and preparation for an application or interview, we want to maintain a fair, inclusive and positive recruitment experience at Versus Arthritis where candidates can feel supported to demonstrate their experience, knowledge, and skills without the use of AI generated answers. 

Interview

Interviews to be held the week commencing 18 August 2025, via Microsoft teams.

As a Disability Confident Employer, we guarantee you will be offered an interview if you disclose a disability and demonstrate sufficient evidence within your application that you meet the essential criteria for this role. We will also make any reasonable adjustments you may require for your interview.

Posted by
Versus Arthritis View profile Organisation type Registered Charity Company size 101 - 500
Posted on: 24 July 2025
Closing date: 11 August 2025 at 23:30
Tags: Administration, Customer Service, Digital, Data Protection, Design, Health / Medical

The client requests no contact from agencies or media sales.