Customer service jobs in birmingham, west midlands

About Kinship

We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to. 

Together, let’s commit to change for kinship families.

About the role

Kinship is undertaking a major feasibility Randomised Controlled Trial (RCT) of Kinship Connected. This is aligned with recommendations set out in the Kinship Care Practice Guide published by Foundations (2024) and builds on evidence from the Kinship Navigator intervention of support for kinship carers in the USA. 

This feasibility RCT is a complex, multi-partner programme involving: 

• An active funding partner 
• An independent evaluation team 
• 5 participating local authorities (to be confirmed) 
• Internal delivery teams and cross organisational services 
• Kinship carers and lived experience subject experts

The Mobilisation and Delivery Project Manager is the operational engine of the programme, ensuring that every workstream is scoped, resourced, sequenced, delivered and evidenced, and that Kinship is trial-ready, compliant, and well-coordinated through set-up and delivery.

This role needs someone who is an excellent communicator, highly organised, unflappable, curious, and able to sit comfortably in the detail. The successful person will keep a firm grip on timelines, dependencies and risks.

You will manage a Programmes Officer as well as the set-up, processes, documentation, reporting, trial readiness, communications and cross-team coordination. You will work closely with the Programmes Manager who will share responsibility for ensuring high quality performance across the feasibility trial. You will both work closely with the core project team and partners.

You will lead operational quality, systems, processes, data, and compliance. The Programmes Manager will lead practice quality, staff development and supervision, safeguarding and relational delivery. Together you make sure the trial is delivered ethically, consistently and to a very high standard. 

Key responsibilities include:

• ​Lead the mobilisation plan across all workstreams and ensure trial readiness.
• Develop all processes, documentation and operational frameworks in line with the intervention protocol.
• Coordinate local authority onboarding, staff training and internal operational setup with the Programmes Manager.
• Work with internal Kinship teams to ensure everyone has clear expectations and is held to account for their performance during mobilisation and delivery – owning the workstreams.

• Ensure weekly pipeline monitoring for treatment and control recruitment.

• Work with the Programmes Manager and Kinship Family Workers to strengthen referral and screening processes where appropriate.

• Identify recruitment risks early and drive rapid problem-solving. 

• Maintain delivery tracking and operational dashboards.

• Identify throughput or workload risks and support adjustments. 

• Lead operational quality assurance (QA) including data quality checks, file audits and process compliance. 

• Coordinate data collection, monitoring and data quality for evaluator requirements (both treatment and control).

Essential knowledge and experience includes:

• Project Management Qualification or commensurate experience.

• Significant experience managing complex projects or programmes with multiple partners and tight delivery requirements.

• Proven experience designing and maintaining structured workflows, operational systems and project plans in fast-paced environments.

• Experience coordinating across multidisciplinary teams without direct line management responsibility.

• Strong background in quality assurance, process improvement and operational risk management.

• Experience translating evaluation, compliance or regulatory requirements into practical delivery processes.

• Experience developing and maintaining documentation, SOPs, manuals and operational toolkits.

• Experience working with data for monitoring, decision making and evaluation readiness.

• Proven ability to ensure data quality, consistency and audit readiness.

What we’ll offer you 

Kinship offers 30 days’ annual leave plus bank holidays (pro-rata for part-time). We have an excellent wellbeing offer including the Employee Assistance Programme and clinical supervision. We will invest in your professional development with training and career development opportunities.

Kinship is committed to championing equality, diversity and inclusion.  We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams.  We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us.

Key dates:

Application deadline: 11.59pm, Sunday 4 January 2026

First interview: Thursday 8 January 2026 (online)

Second interview:Wednesday 14 January 2026 (in-person, London)

How to apply

Respond on CharityJobs to these 5 questions, along with your CV:

1. Kinship’s mission and values emphasise putting kinship families first, being bold, stepping up and working stronger together. What motivates you to apply for this role, and how would these values shape how you lead mobilisation and delivery?

2. Describe a time you managed a complex programme or project with multiple partners or workstreams. What approach did you take to keep delivery coordinated and on track?

3. Give an example of how you improved data quality, compliance or process consistency. What actions did you take and what was the outcome?

4. Tell us about a situation where you worked closely with colleagues delivering frontline or relational support to solve a delivery or operational challenge. What did you do to ensure alignment and shared ownership?

5. Describe a time you worked in a fast-changing or uncertain environment. How did you stay grounded, support others and keep delivery moving forward? 

We are looking to fill this role quickly and reserve the right to close a recruitment campaign earlier than the advertised where we have received sufficient applications so please apply early! 

Ready to take on a temporary role where your work supports a meaningful cause?

Here’s a brilliant chance to join a purpose-led charity as their Operations Support Officer, helping keep vital engagement work running smoothly, safely, and with heart.
 
This role would suit someone who thrives on practical problem-solving, enjoys delivering meaningful activities, and loves being right at the centre of community-focused work.
 
If you have previous experience in engagement, community work, youth work or similar sectors, especially within a charity or non-profit setting…this could be your next rewarding step!
 
Role: Operations Support Officer
Organisation Type: Charity
Salary/Rate: £15.35 - £16.48 per hour
Working Arrangements: Hybrid (2 days required in the office per week plus event days)
Location:
Employment Type: Temporary position
Closing Date: CVs reviewed on a rolling basis – early applications encouraged!
 
The Role
 
As an Operations Support Officer, you’ll play a central part in ensuring day-to-day delivery runs seamlessly across engagement activities, events, outreach, and data processes for the Rees Foundation. You’ll be the steady pair of hands keeping things moving forward, supporting colleagues, engaging with vulnerable groups, and contributing to safe, inclusive practice.
 
Your responsibilities will include:
 

• Leading or co-delivering engagement sessions, events, outreach and activities
• Coordinating logistics, materials, bookings and preparation
• Providing planning support, practice guidance and creative input
• Helping develop session plans and engagement approaches
• Acting as a senior point of contact during delivery and ensuring safe practice
• Supporting and coordinating workflow to keep activities running to plan
• Troubleshooting routine delivery issues with a calm, solutions-first mindset
• Ensuring information flows smoothly between colleagues
• Providing general operational support to keep the engagement function joined-up
• Contributing to the scoping of CRM and system improvements
• Supporting data collection, organisation and preparation
• Ensuring accurate recording of activities, participant details and monitoring information
• Supporting partnership engagement and stakeholder communication
• Promoting activities to care-experienced people and community partners
• Building positive relationships and ensuring inclusive practice
• Keeping accurate notes, updates, and engagement records
• Feeding updates to the Head of Service Delivery for reporting needs
• Promptly flagging safeguarding or risk concerns

 
You’ll shine in this role if you have:
 

• Strong experience in community work, engagement, youth work or similar
• Confidence delivering sessions with vulnerable groups
• The ability to support colleagues daily without holding managerial authority
• Excellent organisational skills and comfort juggling multiple tasks
• A calm, proactive approach to problem-solving
• Strong communication skills and a collaborative working style
• Comfort working with data, systems and record-keeping
• A commitment to safe working, professional boundaries and risk escalation
• Experience co-producing with care-experienced or vulnerable groups
• Background in a charity or social care environment
• Familiarity with trauma-informed or person-centred practice
• CRM or data system experience

 
Why Apply?
 
You’ll be part of a charity doing genuinely meaningful work
Every day brings variety - engagement, operations, outreach, data, coordination
You’ll be stepping into a supportive team that values practical, confident doers
 
Perfect for candidates who love purposeful, community-focused impact
 
Please note: An enhanced DBS is required for this role (or willingness to obtain one).
 
Interested?
 
CVs are being reviewed on a rolling basis - early applications are encouraged!

This is a hands-on operational support role, perfect for someone who enjoys rolling up their sleeves and making things happen. Apply now to be part of this impactful temporary opportunity with a wonderful charity dedicated to care and the community.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Salary: £28,639.85 per annum, pro-rated

Location: Remote, homeworking

Contract: Permanent, part time working 24 hours per week over 4-5 days, occasional travel to London 2-3 times a year may also be required.

Closing Date: Monday 5th January 2026. Please note we will not be shortlisting until after the vacancy is closed.

Please note this role is being advertised as a Retail Team Administrator, however on appointment your job title will be Shop Support Team Administrator.

Do you understand administrative support processes and good practice with a real desire to develop as part of an inclusive and supportive team at one of Britain’s leading housing charities? If so, then join Shelter as an Administrator in our Shop Support Team and you could soon be fulfilling your ambition and contribute towards our fight for home.

About the Role

The role will involve providing essential day-to-day support to our Shops and Retail function, acting as the first point of contact for staff, customers and supporters. A key part of your role will be managing the shop supplies order process, including price checking and placing orders to ensure our shops have what they need to operate smoothly.

It will also involve supporting a range of finance and new goods admin tasks including processing invoices, raising product codes and assisting with stock takes. You’ll play a vital role in ensuring our retail operations run efficiently, with coordinating supplies and signage for our new shop openings, maintaining till number records, updating spreadsheets and managing our online shop handbook.

About you

To succeed, you’ll need a background in admin, excellent communication and time management skills and a proven ability to work across a range of tasks simultaneously while maintaining strong attention to detail. You’ll also need a proactive approach, lots of initiative and a flair for solving problems, completing tasks and overcoming obstacles. The ability to respond quickly and positively to change is important too, as is a willingness to challenge the status quo and introduce new ideas, methods or processes where appropriate. Commercially aware, customer focused and happy to work collaboratively for the good of a business, it goes without saying that you’re proficient using Microsoft Office applications such as Word and Excel, SharePoint, Outlook and the internet.

Apply to be part of our team and be the change you want to see in society.

How to Apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

 
 

Are you an experienced Digital Product Manager looking for an exciting opportunity to help develop digital products and services? If so, join Shelter and you could soon be supporting our income generation, advocacy campaigns and advice services.

About the role

Reporting to the Digital Product and Delivery Lead, you’ll be at the centre of a multidisciplinary digital team, developing products and services to support Shelter’s income generation, advocacy campaigns and advice services.

As part of the Digital Team, you’ll work with disciplines including front and back-end development and user-centred designers, as well as with adjacent teams of specialists in marketing, creative, and campaigning teams.

You’ll develop Shelter’s ability to be user and data-led, leading on the planning, delivery, maintenance, and optimisation of a range of digital products.

Role specifics

A passionate champion of agile product design, you are used to being flexible within a range of business settings and constraints. Through extensive experience collaborating with experts in cross-functional teams, you’ll understand how to successfully bring together different technical specialists and business stakeholders, enabling them to work together towards a common aim.

You’ll have a solid knowledge of product design and development, including facilitating, ideation, and scoping. You will have worked on complex projects with a range of technologies and understand how strategic requirements, business analysis, systems thinking and user insight can be translated into full-stack solutions.

 An excellent communicator, you can advocate for a particular approach while building constructive relationships. Able to balance dependencies and priorities, we’ll look to you to develop a clear roadmap, that everyone can get behind, to deliver on time and budget.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team

The Digital team sit alongside our Content and User Experience team, our Strategic Evaluation, Learning and Insight team and our CRM team, within Shelter’s Digital and Audience Engagement (DAE) sub-directorate. DAE is one of three sub-directorates that make up our wider Communications, Policy and Campaigns (CPC) department.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. 

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Senior External Affairs Adviser 
Contract type: Fixed Term Contract (12 months) 
Full time: 34.5 hours, we are open to a conversation about how you work these hours  
Location: Home based
Salary range: £43,000 - £48,000

About us 

At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. 

Our new organisational strategy sets out how we’ll fight even harder to make every pound raised count for even more. With your help, we’ll transform cancer care for good. 

About the role

Join Macmillan Cancer Support as a Senior External Affairs Adviser, where you will play a vital role in shaping and delivering impactful change propositions and external affairs strategies across the UK. Your work will focus on delivering at-scale change for people with cancer, particularly the most marginalised groups. 

Key responsibilities:

• Provide senior-level advice to develop external affairs strategies aligned with Macmillan’s mission. 
• Lead cross-functional external affairs projects that are evidence-based and impactful. 
• Develop and manage relationships with political stakeholders, policymakers, civil servants and healthcare providers. 
• Provide high-quality insight and briefings to senior colleagues on the political landscape, and what the external opportunities and risks are. 
• Anticipate shifts within the external environment and adapt approaches to maintain our relevance and influence. 
• Collaborate with teams to ensure policy positions are strategic and evidence-based. 
• Represent Macmillan at external events, advocating for improvements in cancer care. 
• Coordinate campaigns to influence public policy and funding decisions. 

About you 

The successful candidate will have... 

• Proven ability to manage complex and sensitive external contexts, making sound judgements on tone and messaging. 
• Strong understanding of operating within a four-nations context and engaging with diverse stakeholders, including senior politicians and civil servants.
• Expertise in analysing complex policy issues and developing impactful, evidence-based policy positions. 
• Strong organisational skills and flexibility to adapt to changing circumstances and emerging issues. 
• Excellent communication skills which are adaptable for external and internal audiences. 
• Experience of working in multi-disciplinary teams or on multi-disciplinary projects. 

Recruitment process 

Application deadline: 23:59 on Tuesday 16th December 2025 

Interview date: Virtual interviews will be held on 8th January 2026 

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. 

So we can support you to be your best during the application or interview process, please contact Macmillan's TA Team for advice and reasonable adjustments.  

We welcome applications from everyone who meet the criteria and strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Macmillan. Our Equity, Diversity and Inclusion Strategy along with our internal employee representation body, ‘Our Voice’ and 8 Employee Network groups help us promote fairness and belonging, becoming an engaged and inclusive organisation for all our people. 

Cystic Fibrosis Trust is the only UK-wide charity dedicated to uniting for a life unlimited for everyone affected by cystic fibrosis (CF). We are working towards a brighter future for everyone with cystic fibrosis by funding cutting-edge research, driving up standards of care and supporting people with the condition and their loved ones every step of the way. 

Our team of dedicated staff, volunteers, and Trustees work alongside people affected by cystic fibrosis to fund life-changing research, promote world-class clinical care, and provide information, advice and support and our work relies on the generous donations of our supporters. 

About the role

As Director of Finance and Resources and with an oversight of a £15m budget, we are looking for a strong, corporate business leader operating at a senior level to help take Cystic Fibrosis Trust forward on our exciting journey towards a life unlimited by cystic fibrosis and optimising our finance and resources to deliver maximum impact for people with cystic fibrosis.

You will lead and develop a high performing multidisciplinary team of Heads including Finance, IT, Facilities, People and Organisation Development, Strategy and Business Intelligence, Company Secretariat functions as well as work closely with the Senior Leadership Team, Board of Trustees and other internal and external stakeholders. Please note this is a UK based role.

Your key responsibilities will include:

• Financial leadership of the Trust’s financial management strategy and statutory reporting and audit processes as well as reporting to our Boards and Committees.
• Digital and information systems: Lead IT and Digital development and implementation strategies, including delivery of the new CRM replacement going live in 2026 (MS Dynamics).
• People and Organisation Development: Lead best practice in our people management strategies, policies and practices as well as championing diversity and inclusion and staff learning and development.
• Business planning: Support organisational business planning and strategy development working closely with the CEO, Board of Trustees and our other internal and external stakeholders including people with cystic fibrosis.
• Facilities: Ensure our working environment and facilities support the delivery of our objectives in a cost effective and supportive way.
• Compliance and Governance: Be Company Secretary, ensuring appropriate governance systems and controls are in place and for reporting to relevant statutory bodies.  Be responsible for our Data and ensuring compliance with GDPR, have oversight of Safeguarding and oversee complaints management and employment law compliance.

To be the right person for this role, the requirements you will need to meet include:

• To be a qualified accountant (CCAB recognised or equivalent) with minimum five years post‑qualification experience and ongoing CPD. 
• Successful experience in a business leadership role to operate at a Director/Board level and as a senior leadership team member. 
• Experience of developing effective short and long term business and financial strategies.
• Managing complex budgets, financial modelling and projections.
• Experience of directing, leading and developing multi-disciplinary teams.
• Experience of working successfully in a changing organisation where flexibility, agility and adaptability are essential.
• In-depth and up to date knowledge of best practice financial management and reporting under the Charity SORP and charity governance practices.
• In-depth and up to date knowledge of best practice HR/people management, knowledge of employment law and Data Protection regulations.
• Strong understanding of IT systems management and development and the ability to champion the use of digital solutions.
• Understanding and commitment to diversity and inclusion and our charitable cause, mission and values.
• Highly numerate with strong analytical and problem-solving skills.
• Ability to travel for work and/or work occasional unsocial hours if required.

Please note that this role will require a satisfactory DBS check before joining us and we will arrange the DBS check for the successful candidate.

You will also need to have the Right to Work in the UK before joining us and we will check this. We do not hold a Home Office Sponsorship Licence and therefore cannot offer visa sponsorship for any of our roles.

If this sounds like the right role for you and if you think you would fit well within a passionate, friendly and high-performing and highly supportive team, please get in touch!

Closing date and interview date

Closing date for completed applications is midnight Monday 12 January 2026.

Interviews expected Wednesday 21 and Thursday 22 January 2026.

Please note we reserve the right to bring forward or extend the closing date if necessary.  Therefore, if you are interested in this role, please submit your application as early as possible.

No agencies please. 

How to apply:

For more details about the job and requirements, please visit our website or use the application button provided.

Our commitment to an inclusive workplace

Cystic Fibrosis Trust aims to be an inclusive workplace where everyone belongs, can be themselves and achieve their full potential. We want to attract, develop, and retain staff with different backgrounds, experiences and perspectives; particularly people who have cystic fibrosis, people who identify as being from an ethnic minority group, as LGBTQ+ and people with disabilities. 

It is our policy not to discriminate against any person because of their age, gender reassignment, being married or in a civil partnership, being pregnant or on maternity leave, disability (physical and mental), race including colour, nationality, ethnic or national origin, religion or belief (including lack of belief), sex, sexual orientation or union membership.

Benefits: Benefits include flexible working, 30 days annual leave plus recognised bank holidays (pro-rata if part time), contributory pension scheme, healthcare cash plan covering dental, optical, 24/7 GP service, and an employee assistance programme.

REF-225 504

About Kinship

We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to. 

Together, let’s commit to change for kinship families.

Purpose of the role: 

To facilitate training workshops for kinship carers across England, as part of the national training team, through an annual programme of Kinship roadshows and in-person and online workshops. 

To contribute to the continual development and improvement of the Kinship training programme by developing new content and refining existing materials in line with insight, data, and feedback from kinship carers. 

This role is home-based with frequent travel across England

Key responsibilities include:

• Co-facilitate professional, high-quality training to kinship carers in England.

• Experience managing challenging or sensitive situations during training while maintaining clear boundaries, using Kinship's safeguarding framework where necessary.

• Ensure training is accessible, inclusive, and adapted to meet the diverse needs of participants.

• Meet training KPIs, including participants reporting they feel better supported (90%) and have increased understanding of the subject (80%).

• Contribute to the continuous development of training resources using insights, data, and feedback from kinship carers.

• Maintain a consistent and engaging approach across all training experiences.

• Use Salesforce effectively as the case management system to support training delivery, learning, and evaluation.

• Demonstrate confident and frictionless use of Zoom, including breakout rooms and interactive tools, to deliver engaging online training sessions.

• Actively support and contribute to a high-performing, inclusive, and supportive team environment.

Essential knowledge, abilities, skills and experience includes:

• Substantial experience delivering engaging online and in-person training and workshops for diverse audiences.

• Proven experience in professional facilitation using a range of techniques to engage participants.

• Demonstrable expertise using Zoom (including breakout rooms and tools) and PowerPoint to deliver high-quality training.

• Experience managing challenging or sensitive situations during training while maintaining clear boundaries.

• Proven ability to deliver training that achieves measurable impact and learning outcomes.

• Demonstrated use of a non-judgemental approach reflected in both language and behaviour.

• Excellent written, verbal, and visual communication skills with high attention to detail.

• Ability to collaborate effectively and work innovatively to achieve positive outcomes for kinship carers.

What we’ll offer you 

Kinship offers 30 days’ annual leave plus bank holidays (pro-rata for part-time). We have an excellent wellbeing offer including the Employee Assistance Programme and clinical supervision. We will invest in your professional development with training and career development opportunities.

Kinship is committed to championing equality, diversity and inclusion.  We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams.  We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us. 

How to apply

Please apply via CharityJob by attaching your CV and a covering letter, and responding to the following four questions: 

Q1 - With reference to the job description, describe how your experience and values are a good fit for this role at Kinship? (max 250 words) 

Q2 - Tell us about your experience delivering training workshops to diverse audiences. (max 250 words)

Q3 - Co-facilitation is an important aspect of delivering engaging and effective workshops, both online and in person. Can you describe your understanding of co-facilitation and outline the key components that make it successful? (max 250 words)  

Q4 - Describe three things which are key to delivering an engaging and high-quality online training session (max 250 words).

Exciting Opportunity

Fixed Term until the end of January 2027

Regional Manager, North East & Cumbria (0.8 FTE)

We are pleased to offer a fixed-term opportunity within the Lloyds Bank Foundation due to the current Regional Manager taking a secondment.

This is a part-time (4 days per week) position, working from home, with regular travel across North East & Cumbria and to London. The post holder must live in the North East or Cumbria.

About the Role

Are you passionate about supporting local charities and driving community-led change? The Lloyds Bank Foundation is seeking a Manager for the North East & Cumbria region to play a pivotal role in our evolving strategy.

As Manager for North East & Cumbria, you’ll:

• Build trusted relationships with local charities, helping them grow stronger and more resilient.
• Support organisations to identify and overcome challenges, connecting them with resources and opportunities.
• Champion community-led change and ensure our work is shaped by the communities we serve.
• Collaborate with partners, stakeholders, and colleagues to maximise the impact of our investments.

About you

You’ll have extensive knowledge of the voluntary sector, experience supporting local charities, and excellent relationship-building and organisational skills. You’ll be proactive, collaborative, and comfortable navigating change.

You’ll be responsible for managing a portfolio of relationships with charitable partners and collaborating with other charities.You will support our charity partners in becoming more resilient and stronger, enabling them to thrive beyond the duration of their relationship with us.  You will do this by building trusted relationships with them, supporting them to identify their most pressing organisational challenges; and help them overcome the challenges by building the knowledge, skills and capabilities of staff and trustees.  You will work with charities, CICs, and partnerships to identify the most appropriate form of support to respond to the identified priorities.  Further information about LBFEW and our approach to supporting charity partners can be found on our website under the 'Development' section. 

You’ll be the face of the Foundation in the area, able to build strong and trusting relationships and be an advocate for community organisations across the patch. You’ll have a good understanding of the operating environment in the North East & Cumbria with well-established networks across the patch. You will also play a pivotal role in sharing learning, intelligence and insights to ensure the Foundations’ strategy development, delivery and relationship with the Lloyds Banking Group considers regional needs and the operating context of our funded partners.

If you have experience working with or in the voluntary, community or social enterprise sector and are creative, adaptable, resilient, flexible in your approach, keen to learn and hungry for change, then this could be the role for you! 

About the Foundation

We’re an independent charitable foundation funded by Lloyds Banking Group. We work in partnership with local charities and community-led organisations, connecting people, and providing money and resources so that communities can thrive. 

This is an exciting time to join Lloyds Bank Foundation. We are coming to the end of our strategy period and, under the leadership of a new CEO, we are developing and rolling out our new strategy, brand and values. We believe this will enable us to turbocharge our work, allowing us to have an even bigger impact to create social change and cohesion and ensuring people in England and Wales are in a good place.

We encourage applications from all sections of our diverse community, irrespective of age, disability, sex, gender identity, pregnancy, maternity, race (which includes colour, nationality and ethnic or national origins), sexual orientation, religion or belief, or because someone is married or in a civil partnership. We want an inclusive organisation that reflects our community and where everyone feels empowered to bring their authentic selves to work. We believe our organisation will be a better, more creative and innovative place to work if we can harness the benefit of different perspectives.

The Foundation is committed to making our recruitment practices barrier-free and as inclusive as possible for everyone. This includes making adjustments or changes for people who have a disability or long-term health condition. If you need any adjustments such as our application form in an accessible format such as a Word document, or for any part of the recruitment process, please email us in confidence to discuss this.

 

How to Apply

· Closing date: 23:59  on 18 December 2025

· 1st Interview (Newcastle, venue to be confirmed) 13th January 2026

· 2nd Interview (online) 19th January 2026

 

Product Manager – HOSTHub Lead  

Reports to: Operations Director (Head of Delivery)  
Contract: 0.6  
Location: Remote (UK or International (GMT +3/-3)  

Interview Process: Will commence in the New Year 

Role Purpose  

As Product Manager  HOSTHub Lead, you will drive the vision, design, and delivery of HOSTHub, HOST’s secure digital platform for global civil society operations.  

HOSTHub is the central nervous system of HOST - connecting partners, funders, and internal teams across finance, legal, and operations. You will lead the platform’s development and optimisation, ensuring every user journey is clear, intuitive, and aligned with HOST’s empowering, expert, and empathetic values.  

Working closely with the Partnerships and Engagement teams, along with our development contractors, you’ll translate user needs into product strategy, coordinate with the external development team, and deliver tools that make life easier for changemakers, funders, and the HOST team.  

This is a strategic, high-impact role for someone who can think systemically, act decisively, and balance big-picture design with hands-on delivery.  

  

Core Responsibilities  

1. Product Vision and Strategy  

Lead on the design, roadmap, and vision of HOSTHub as HOST’s flagship digital platform.  

Translate HOST’s organisational goals into a clear, scalable, and user-focused product strategy.  

Define and own product milestones, prioritising features that improve efficiency, visibility, and impact.  

Ensure HOSTHub reflects HOST’s values secure, transparent, intuitive, and empowering.  

Reporting cadence: Monthly progress and roadmap update to Operations Director and Leadership Team.  

  

2. User Journey and Experience Design  

Lead on designing the end-to-end user experience for hosted partners, funders, and staff.  

Map user journeys across onboarding, finance, compliance, and reporting workflows, identifying pain points and opportunities for improvement.  

Collaborate with the Partnerships and Community Support teams to align HOSTHub with the Hosted Partner and Funder Journeys.  

Work with the Communications Team to ensure all user-facing content is accessible, clear, and on-brand.  

Reporting cadence: Quarterly user feedback and UX improvement report.  

  

3. Development Oversight  

Oversee product design and development process, in coordination with the development team.  

Attend demo and planning sessions each sprint, provide clear prioritisation of activities and ensure that development is rolled out as required.   

Ensure that all Hosted Partner and HOST team voices are included and prioritised into the platform development, acting as central focal point for all HOSThub needs.  

Reporting cadence: Bi-weekly sprint updates; monthly development report.  

  

4. Data, Systems, and Integration  

Work with the Data Analyst to ensure HOSTHub captures accurate, useful data for reporting and impact measurement.  

Integrate Data and Impact measurement needs into the Product Roadmap prioritisation  

Support automation of key workflows across the Delivery and Partnerships Circles, improving speed and reducing manual processes.  

Maintain robust documentation of system architecture and data flows.  

Reporting cadence: Monthly systems performance and data accuracy review.  

  

5. Security, Compliance, and Risk  

Lead on platform security and data protection in collaboration with the Legal Lead.  

Ensure HOSTHub adheres to global data privacy and security standards (GDPR, AML/CTF, etc.). Prioritise required actions within roadmap.  

Conduct regular digital risk assessments and prioritise required actions within roadmap mitigation strategies.  

Lead the incident response process for digital issues or breaches, maintaining transparent communication with leadership.  

Reporting cadence: Quarterly security and compliance review.  

  

6. Cross-Team Collaboration and Capacity Building  

Work across HOST’s teams to ensure HOSTHub serves all service areas - Project Hosting, Hosted Grantmaking, and Capacity Building.  

Develop and deliver internal training sessions to build staff confidence and skills in using HOSTHub.  

Create and maintain onboarding resources, FAQs, and user guides.  

Partner with the Training Lead to embed digital literacy across the organisation and hosted partner community.  

Reporting cadence: Quarterly internal training and adoption report.  

  

7. Continuous Improvement and Innovation  

Monitor emerging technologies and sector best practices to inform HOSTHub’s evolution.  

Evaluate and test new features, integrations, and user needs to maintain product relevance.  

Lead user feedback sessions and platform reviews to ensure HOSTHub grows with HOST’s global operations.  

Drive HOSTHub’s role in enabling a distributed, digital-first delivery model.  

Reporting cadence: Annual product review and roadmap refresh.  

  

Key Relationships  

Internal: Operations Director, Finance Team, Legal Lead, Partnerships Director, Community Support Team, Data Analyst, and Training Lead.  
External: Developers, technical service providers, hosted partners, funders, and contractors.  

  

Performance Indicators  

HOSTHub roadmap milestones delivered on time and within scope.  

90%+ user satisfaction in feedback surveys.  

All major integrations operational and maintained.  

Demonstrated improvements in efficiency and automation across service areas.  

100% compliance with digital security and privacy standards.  

  

Required Experience  

5–8 years’ experience in product management, digital platform delivery, or systems development - ideally within SaaS, fintech, social enterprise, or digital infrastructure contexts.  

Proven track record of delivering complex, multi-stakeholder digital products from concept to launch and iteration.  

Strong understanding of user experience (UX) and user journey design, with practical experience mapping and optimising workflows for multiple user groups.  

Experience managing or coordinating external developers, digital agencies, or tech contractors in remote environments.  

Demonstrated ability to translate user needs into technical requirements, prioritising effectively across competing demands.  

Familiarity with API integrations, database systems, and workflow automation tools (e.g. Zapier, Airtable, or custom integrations).  

Proven success integrating digital tools with finance, CRM, or data systems (e.g. Sage, Salesforce, ClickUp, Zendesk).  

Strong data skills, including experience designing or using dashboards and analytics for performance and reporting.  

Knowledge of security, privacy, and compliance frameworks (e.g. GDPR, ISO, AML/CTF) as they apply to digital systems.  

Excellent project management, prioritisation, and communication skills - able to bridge technical and non-technical audiences.