Customer service jobs in cambridge, cambridgeshire

The Corporate Partnerships team at Alzheimer's Research UK has just celebrated a record-breaking year, with momentum building across a growing portfolio of partners including Cadbury, Omaze, Roadchef, The Perfume Shop, and Dyson.

We're looking for a Partnership Development Manager to lead and grow some of our highest value partnerships. You will manage a talented team and help shape the strategy to drive our success. There's never been a more exciting time for companies to support our mission to find a cure for dementia, and you will be at the forefront of some truly game-changing campaigns.

You’ll join a welcoming, well-respected team and will be a vital part of helping shape the strategy and growth of corporate fundraising at the charity.

Main duties and responsibilities of the role:

Accountability for delivering income through our high-value partners while driving partnership development and ensuring an excellent supporter experience.

· Set ambitious, strategic goals to grow and retain our highest-value partnerships. You will do this by setting and delivering robust engagement and retention programmes for these partnerships. 

· Gain and maintain the buy-in of internal stakeholders (including the Senior Leadership Team), who will be crucial to the delivery and growth of our partnerships.

· Maximise the use of ARUK’s networks, including trustees, senior volunteers, and staff, to develop effective relationships with partner companies.

· Develop and maintain knowledge of ARUK’s activities to enable you to deliver compelling presentations to corporate supporters, manage high-level meetings, and confidently represent ARUK and our work independently.

· Effectively recognise appropriate opportunities to cross-sell with the aim of increasing engagement with the wider charity. With particular attention to gifts-in-wills fundraising, which is a strategic priority for the charity.

· Understand our partner's business objectives, people, strategic direction, and objectives.

· Collaborate across the department to ensure corporate partners participate in multiple ARUK fundraising products and propositions.

· Ensure accurate and timely recording of corporate donations, activities, and communications.  Making sure that records are accurately maintained, and information is kept up to date on our database.

· Ensure we have necessary legal agreements in place.

Strategy, finance, and reporting

· Work with the Senior Partnership Development Manager (SPDM) to plan, implement, and deliver the Corporate Team strategy. You will be responsible for the operational performance of the team.

· Communicate this strategy and drive fundraising at all levels.

· Ensure all activity and use of team resources are focused on taking Alzheimer’s Research UK towards a cure. This means activity should align with our ten-year strategy and organisational priorities.

· Manage annual income, expenditure budgets and targets for corporate partnerships alongside the SPDM. Prepare income projections and monitor income and expenditure, as well as developing measurable KPIs that translate into tangible partnership benefits.

· Ensure effective reporting of wider partnership impact specifically non-financial benefits.

Leading the team

· Empower the team to provide sector leading customer service to our corporate partners to grow all partnerships to support ARUK’s strategic priorities.

· Drive the success of the team through effective and inspiring leadership to ensure a highly motivated team that achieves or exceeds targets agreed with the SPDM and Head of Corporate Partnerships.

· Ensure the highest quality tools and resources are available to our team for maximum engagement.

· Support the Regional Partnership Development Manager to provide training, resources, advice and guidance to our Regional Fundraising Officers and Central Fundraising Team who manage relationships with local corporate partners. 

· Line manages a Senior Officer who also manages our team assistant, including one-to-one meetings, annual and quarterly appraisal meetings, training, support, and career development discussions. 

· Coach the team, driving a culture of excellence and accountability.

· Liaise with HR and the SPDM on the recruitment and development of the team.

· Ensure good communication across the Directorate and particularly effective collaboration with the New Business and Regional Fundraising teams.

· Ensure good communication about our partnerships with staff, both within and outside the team.

Communications

· Ensure your team maintains a good understanding of the new business pipeline to plan resources accordingly.

· Grow and develop strong relationships between the Partnership Development team and the wider Corporate Team. 

· Liaise and work with the Communications team to produce accurate and timely reports and applications.

· Work closely with the Chief Executive’s office to ensure effective communication with our high-level stakeholders within key partnerships.

· Stay up to date with ARUK’s research and other news to be able to communicate effectively with supporters, disseminating the charity’s key messages both among the team and to key supporters.

· Communicate the work of the team and updates on corporate partner activities through attending relevant meetings and completing monthly reports.

· Leverage social media and networking platforms to deliver the charity’s engagement and education objectives, whilst also attracting and identifying new partnership opportunities.

What we are looking for:

· Excellent partnership development and relationship management skills in either a charity or corporate role.  Preferably managing six-figure charitable partnerships.

· Building and growing high-level relationships through networking, negotiation, and influence both internally and externally. 

· Ability to manage income and expenditure budgets.

· Good planning, prioritisation, and organisational skills with excellent attention to detail.

· Confidence working with computers; knowledge of Word, Excel, and Outlook.

· Excellent communication skills, with the ability and confidence to present to corporate audiences.

· Ability to independently manage projects from beginning to end.

· Experience managing a team.

· You work well as part of a team but are proactive and can work independently.

· A confident and friendly manner; would feel at ease representing the charity to high-level external contacts.

· Creativity, innovation, and resourcefulness to identify opportunities within partnerships and develop tailored fundraising ideas and initiatives.

· Willingness and ability to travel independently in the UK and to work outside of regular office hours when needed.

Additional Information:

Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £44,000 per annum, plus benefits

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 26th May 2025, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.  Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website.

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure. 

In 2024, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement. This is the second consecutive time; we have been awarded a Best Companies 3-star accreditation.

We were also listed in the prestigious Best Companies lists:

· 18th in the 100 Best Large Companies to Work For in the UK.

· 10th in the 50 Best Companies to Work For in the East of England.

· 2nd in the 30 Best Companies to Work For in the Charity Sector.

In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.

In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.

In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge. 

ARUK really does look after its people, where you will be able to add value and make a difference. 

To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK

Khulisa, meaning 'nurture' in the Zulu language of South Africa, is an award-winning charity dedicated to providing therapeutic support to young people. We focus on reaching those who are most at risk – young people from deprived communities who are often marginalized, vulnerable to exclusion, and at heightened risk of becoming involved in crime.

Our approach centres on safe, exploratory methods that aim to understand behaviour and experiences often rooted in trauma, abuse, and neglect. We deliver intensive therapeutic programs within educational and community settings, empowering young people to confront the underlying causes of their emotional distress and work toward healing.

To create lasting, sustainable change, we work to establish trauma-informed environments around young people by equipping parents, caregivers, educators, and other professionals with the tools they need to offer effective, supportive care. Currently, our services are active in London and Manchester. 

Why now? After nearly five years in the role, our Head of Fundraising is moving on. Over the past two consecutive financial years, we have raised approximately £1 million – primarily through trusts and foundations, corporate donors, and individual supporters. As the successful candidate, you and the team you lead will play a pivotal role in maintaining this level of fundraising success, ensuring our vital work with young people continues to flourish.

The Role: We are looking for someone with a strong track record in fundraising and grant management, who is particularly motivated to join Khulisa because of a deep commitment to our mission – supporting the wellbeing and mental health of young people.

The post holder will be required to work from home permanently but be willing and able to easily travel to various locations as necessary to fulfill the requirements of the role and to engage with stakeholders and colleagues.

To apply: Application is through Charity Jobs. To apply, please submit a CV and a Cover Letter (no more than two sides of A4), clearly demonstrating how your skills, experience and potential meet each of the criteria listed under ‘Abilities/Experience’ and ‘Knowledge/Skills’ in the person specification. Shortlisting will be based on how well you meet these criteria, so please provide specific examples wherever possible.

Please download the attached job pack to read more. We look forward to recieving your application!

Diversity, Equity and Inclusion We are actively looking to recruit a diversity of talent. We embrace, respect and value the difference in our employees and believe that we and our work is better for it. We are committed to creating and maintaining an inclusive environment that consists of fairness, dignity, and caring for everyone, and one that enables every employee to flourish and realise their potential

Reporting to: Director of Fundraising and Development 

Location of work: Remote with ad hoc time in the office for team days, events, campaigns and organisation away days.

Contract type:  Ideally full-time, 35 hours per week, 28 hours / flexible hours will also be considered. The role may require occasional evening and weekend work.   

Contract Length: Permanent

Salary: £31,500

BACKGROUND

Our work has never been more needed. The latest research suggesting that the number of children and young people at risk of hunger has rocketed to 2.6 million* means that one in five children don't have enough to eat.When a child is too hungry to learn, when they’re aching for something to eat, they can’t concentrate. They can’t absorb information. Big feelings and worries can be impossible to control. They fall behind in their studies.

Magic Breakfast provide a nutritious and filling breakfast to over 300,000 children and young people every school day. We work with schools in areas of high disadvantage, helping staff target the children most in need without barrier or stigma.  Magic Breakfast are ambitious to grow our impact to remove hunger as a barrier to learning for all children and young people in the UK.

 This is an exciting time to join Magic Breakfast if you wish to make a difference to the lives of children as we work to influence both policy implementation, with the national rollout of primary-aged universal school breakfast, and legislative change, through the Children’s Wellbeing and Schools Bill. There has also been commitment from the Scottish Government for a national breakfast scheme and we are seeking to expand our advocacy work into Wales. Magic Breakfast’s influence will be instrumental to ensuring school breakfasts are implemented in a way that is hunger-focused and barrier free.

 In addition, thousands of secondary school children are at risk of losing their free school breakfasts from September next year. For many of these students, this is their only opportunity to have a nutritious meal before facing a demanding school day, including taking exams.  And for the very youngest, we know that the disadvantage gap begins before they even reach reception. With the Government commitment to another 100,000 places in school-based nurseries, early years is also a critical part of our advocacy work.

 Being part of the work of Magic Breakfast is your chance, together with parents, teachers and people across the UK, to demonstrate the power of school breakfasts and to shape the way forward to end morning hunger for good.

*Food Foundation Insecurity Tracker Jan 2025

JOB PURPOSE  

The Fundraising and Development department is responsible for ensuring Magic Breakfast’s on-going sustainability through the generation of income and other critical non-financial support. The Department Coordinator will work closely with the Director of Fundraising and Development and other members of the Fundraising Leadership to facilitate closer alignment across the department, help unlock and enable income growth, whilst also providing administrative and coordination support to the team more broadly. The successful candidate will also play a critical role in developing and delivering the department-wide calendar of stewardship events, working with colleagues from across the major gifts team to identify opportunities to connect our supporters even further with the impact of our work 

KEY RESPONSIBILITIES:  

Department Coordination  

• Work closely with the Director of Fundraising to coordinate effective planning and management of the Fundraising & Development (F&D) strategy by coordinating quarterly review and monthly Core Management Group (CMG) meetings and managing all aspects of the monthly F&D team meetings ensuring they have maximum impact for all individuals and the organisation. This includes managing actions, minutes and agendas

• Support with the planning, coordination and diary management for any department away days, planning or reflection sessions  

• Lead efforts to enhance synergies within and across the F&D and other departments, identifying and enabling opportunities to add value, enhance efficiencies and reduce siloed working, for example through reviewing current systems and facilitating opportunities for collaboration and support  

• Provide project management support for significant team level projects, including developing project timelines and plans using Asana (e.g., for the Magic Morning webinars process and the department’s involvement in giving campaigns or annual reports) 

• Work across the department to identify any gaps or updates required for process/ ‘how-to’ documents  

• Act as the department representative for Asana, systems and process champion, providing training to colleagues where necessary  

• Act as the department lead for other key internal groups such as the all staff away day.

Supporter Care  

• Support the Fundraising Officer where necessary to act as the key welcome point to people reaching out to support Magic Breakfast, responding to enquiries received on the phone, escalating and triaging queries where necessary.   

• With support from across the Department, develop and deliver a calendar of department wide engagement events, including group school visits, stakeholder events, thought leadership dinners, and our online ‘Magic Mornings’ - a speaker series where we invite funders to hear more about our work. 

• Lead on the planning, review and learning capture/ sharing for all events, and more broadly the stewardship calendar across the department.

• Work across the department to review cross-departmental stewardship and identify opportunities for improvement, collaboration and alignment to key objectives, either through events or other activities.  

• Ensure that all confidential donor data is stored and handled in accordance with data protection regulations and all records retained on Salesforce where required.  

Fundraising Administration  

• Provide general administration support to the Fundraising & Development department, working in collaboration with the admin network across the organisation. Potential tasks may include but are not limited to meeting logistics, booking venues for away days and accommodation/travel bookings 

• Develop and maintain accurate and efficient administration systems and tools to support the department, for example our intranet section  

• Manage the Department’s resources and order supplies  

• Assist the Gifts Officer with gift processing when required, including the processing of cheques, sending acknowledgements, and adding gifts to our CRM, Salesforce  

• Administrative support to the Director of Fundraising and Development as required, including pulling reports and occasional diary management   

• Ad-hoc support to other team members.   

• Support the department with scoping and research for new fundraising products or initiatives  

• Make purchases on behalf of the Fundraising and Development department in adherence with internal budget approval processes and delegation of authority  

General:   

• Support the Fundraising & Development team by attending events and working on collaborative initiatives  

• Attend meetings and cross-team working groups to represent the Fundraising and Development Department and its interests  

• As requested, provide regular updates to key stakeholders  

• Ensure compliance with data protection regulations  

• Occasional work outside of regular office hours and at weekends  

• Exemplifying through behaviour our values-led culture that encourages curiosity, engagement, positivity and continuous improvement underpinned by a commitment to social impact, ensuring that children and young people are at the heart of everything we do.   

• Working collaboratively across the organisation to build good working relationships.    

• Actively contributing to team meetings and supporting team members where necessary.   

• Participating in occasional work-related events at external venues.   

• Undertaking any other duties commensurate with the role.   

• Adhering to all Magic Breakfast policies and procedures.   

PERSON SPECIFICATION  

Skills and abilities   

• Ability to manage multiple tasks simultaneously and work to deadlines.  

• Strong interpersonal skills to build effective working relationships with a range of stakeholders, a collaborative team player.   

• High level of competency in the use of Microsoft.  

• Confidence in using Microsoft Word IT packages.   

Knowledge and experience   

• Experience planning and organising online and in person events.  

• Experience of working for a charity desirable but not essential.  

• Experience or knowledge of administration within fundraising desirable but not essential.   

• Experience using Salesforce / similar CRM or an aptitude for learning new software quickly.    

• Experience using Asana or an aptitude for learning new software quickly.    

• High level of competency in the use of Microsoft.  

• Experience of working in an administrative role.   

• Share Magic Breakfast’s commitment to Diversity, Equality and Inclusion within the workplace.  

• Experience of working well collaboratively within a team.  

Other : 

• Passion for Magic Breakfast’s mission of ensuring that no child is too hungry to learn.  

• Enthusiasm for delivery a high standard of supporter care.  

• Shared commitment to our values and active contributor to our enabled and empowered culture 

• Experience of working for a charity desirable but not essential.  

• Experience or knowledge of administration within fundraising desirable but not essential.  

WHAT WE OFFER

At Magic Breakfast we value our employees and work hard to develop offer a supportive, respectful culture which enables everyone to bring their whole self to work.

Please find attached our job pack. 

APPLICATION PROCCESS

Should you wish to discuss the role before applying please email our People and Culture Team, recruitment @magicbreakfast. com

Shortlisting - 19th - 20th May

Interview 1 - 26th and 27th May

Interview 2 and informal interview - 2nd and 3rd June

ID: 1449 Social Media Manager

Service: Digital Marketing 

Salary: Grade 4 point 29: starting at £36,842 – raising to £41,106 per annum + £480 home working allowance 

Location: Homebased

Hours: Full time 37 hours per week 

We offer flexible working arrangements - please see below for more details. 

Contract: Permanent

Family Action & the Role’s Impact:

Family Action is a national charity that supports people through change, challenge and crisis across England and Wales. On 1st January 2025, Relate, the largest provider of relationship support, joined the organisation helping us reach even more people and support the creation of secure foundations for children and young people, and safe, supportive relationships for all.

For over 150 years Family Action has seen first-hand the power of family and relationships to shape lives, for better or worse. That's why we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today. 

Whatever family means or looks like to us, it's relationships that matter. With Relate at Family Action, we are able to extend the support we provide with counselling, information, mediation and support to individuals, couples and families from all backgrounds and sexualities, as well as provide expert training for relationship support practitioners.

This is an exciting opportunity to lead our social media team and help strategically shape the role of paid and organic social across Family Action’s channels, including those under the Relate brand. You will manage a team of two Social Media Executives and drive brand awareness, income generation and service marketing whilst also providing strategic insight around wider external engagement activity. 

Main Responsibilities (for details check the job description and person specification):

• Lead on the development and delivery of paid and organic social media activity across both Family Action and Relate brands.

• Refine Family Action’s social media strategy in line with key brand, income generation and service marketing objectives 

• Work with the Head of Digital Marketing and Senior Social Media Executive to develop a paid social and sales strategy to drive purchases of services and toolkits from Relate

• Lead on the development and delivery of sophisticated Meta and LinkedIn ad campaigns at each stage of the donation/purchase funnel ie. awareness, interest, conversion

• Line manage a team of two Social Media Executives responsible for the day to day management of both Relate and Family Action channels, and supporting local services and retail shops with their use of social media.

Main Requirements (for details check the job description and person specification):

• Extensive experience of strategically managing and developing social media channels for a large organisation/group/brand.

• Significant experience of developing successful paid social media campaigns for a range of business objectives including to drive income generation 

• Excellent copywriting skills and the ability to write powerfully and succinctly for different objectives, audiences and channels.

• Excellent creative skills and the ability to recognise effective imagery, and stock photography and video.

• Experience of line management and/or mentoring a junior member of the team.

Benefits: 

- an annual paid leave entitlement of 30 working days plus bank holidays

- up to 6% matched-pension contributions

- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment

- enhanced paid sick leave and paid family leave provisions

- eye care and winter flu jabs vouchers

- cycle to work scheme

- investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:

• Click the “Apply Now” link below and fill out our digital application form

• Closing Date: Sunday 1st June at 23:59

• To learn more about Family Action: Careers

Interviews are scheduled to take place virtually on 9th and 10th June 2025.

For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email: Matthew Dennis (full email address available on the advert document)

We about reserve the right to close the role early if we find suitable candidates.

Our commitment to Equality, Diversity & Inclusion:

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role, and will reimburse your travel cost if you attend an interview.

Working with our Communications and Health Liaison Manager, we are looking for a team player with great communication skills and positive energy, to contribute to our social media presence, help create engaging content, answer member queries via social media, and help to continue to grow our online community.

The ADSHG is a well-established UK charity supporting people with Addison’s and adrenal insufficiency through its website, social media reach and member services.   Addison’s disease is a form of adrenal insufficiency and is a rare endocrine condition affecting 1:10,000, and both genders. Whilst treatable with time-critical daily medication, individuals with adrenal insufficiency are at risk of potentially life-threatening adrenal crisis, which occurs when physical or emotional triggers mean that prescribed medication no longer meets the body’s need for cortisol.  Adrenal crisis is a medical emergency and can be life-threatening if not diagnosed and treated in a short period of time.  Addison's and adrenal insufficiency are not widely understood, even within the medical community.     

Social Media

Our social media reach has grown steadily over the years, and, thanks to thoughtful content promoting audience engagement, it currently stands at a reach of over 31,000 across Facebook, Instagram, LinkedIn and X and with a growing reach on BlueSky.   Our audience consists of our members and non-members with a diagnosis of adrenal insufficiency, their carers and supporters, and healthcare professionals.

We use Loomly to help organise and schedule our posts, aiming to post at least 3 times a week.  Our community respond particularly well to both educational and emotive topics, but we aim to keep a good diversity between the focus of posts, and will include fundraising, news, updates, shop alerts, educational articles, member information etc. 

Our social media links our community back to our website for more information as well as signposting out to other organisations as appropriate.

Key Responsibilities

• Develop and implement our social media strategies to increase awareness and engagement 

• Collaborate with the Communications and Health Liaison Manager to create, schedule, and publish content across Facebook, Instagram, X (formerly Twitter), Threads, Bluesky, and LinkedIn 

• Use Canva to design visually appealing graphics in line with our brand guidelines 

• Schedule posts via Loomly 

• Create short reels or video clips to enhance engagement 

• Monitor and respond to comments and messages with patience, empathy, and clear language 

• Analyse social media metrics and provide regular reports on performance 

• Stay up-to-date with social media trends and best practices 

• Collaborate with the Communications and Health Liaison Manager to ensure consistent messaging and branding 

Requirements

• Proven experience in social media management 

• Excellent written and verbal communication skills 

• Ability to create short reels or video clips 

• Strong understanding of social media platforms and their respective audiences 

• Confidence in using Canva for content creation 

• Desired: Experience with scheduling posts via Loomly or similar 

• Highly organized with strong attention to detail 

• Proactive: ability to work independently and manage time effectively to make best use of the flexible work pattern and limited hours 

• Passion for health advocacy and supporting individuals within the Rare Disease space. 

Benefits

• Flexible working hours 

• Opportunity to make a meaningful impact to the lives of individuals with Addison's disease and adrenal insufficiency. 

• Gain experience working with a dedicated, passionate and energetic team. 

An exciting opportunity to Support Salesforce as it’s embedded within an international charity operating in 18 countries, helping poor and marginalized families and children in Eastern Europe. Welcoming applications from candidates within Europe. 

The role sits within our Salesforce team, supporting all our countries internationally. 

The role will occasionally require travel to our London office (175 Tower Bridge Road) and internationally for meetings and therefore requires a flexible approach to working. Applicants must be very competent English speakers and have the right to travel to the UK and work in one of the following countries: UK, Albania, Belgium, Bosnia-Herzegovina, Bulgaria, Denmark, Germany, Moldova, Netherlands, Norway, Romania, Switzerland or Ukraine. Salary in GBP or equivalent in local currency. 
 

About Mission Without Borders International 

Mission Without Borders is an international Christian organization working in six of the poorest countries in Europe. Our Mission is to journey with the poor and marginalized, bringing practical and spiritual support with hope of a better future, enabling and encouraging people to lift themselves out of poverty.

Whether it is a hot meal for a homeless person, a homework club for a struggling pupil or seeds for a father who wants to grow vegetables for his family. We support families and children through our sponsorship programs by providing after school clubs and investing in sustainable businesses to get them back on their feet. We provide emotional support to those who need it most, working through issues that could be holding them back, such as conflict, past trauma or addiction. 

We respect the dignity of the individual and help develop self-sufficiency and a sustainable future. We serve people without regard to their religion or ethnic background. 

Mission Without Borders International leads and co-ordinates the work of the six countries in Eastern Europe where we carry out our project work, and 12 countries where we raise support. An international staff team supports this work in terms of community development, best practice, fundraising, communications, finance, IT, Digital, and Salesforce. 

This position is within MWB International.  
 

About the role 

Mission Without Borders is seeking an experienced Salesforce Support Specialist to focus on three key areas; Salesforce Administration, training, and process documentation. 

As a Salesforce expert and product champion, the post holder will work closely with our existing Salesforce Support Specialist to be the first point of contact for Salesforce support and training across all staff in all 18 countries. They will triage incoming tickets, provide support, fix problems, make configuration changes, and work closely with our Salesforce Developer and Product Owner to manage change requests. 

With significant stakeholder engagement, they will help to develop a staff training programme for all countries and deliver both routine and ad-hoc training for new employees, new processes, feature changes, and upgrades. 

Process documentation will need to be created for new, modified, and existing Salesforce/business processes along with details of third-party integrations and submitted change requests. 

The role sits within the International Salesforce team, led by the Salesforce Developer and Product Owner. The team’s purpose is to be guardians of the organisations data and processes, supporting the rollout, maintenance, and extension, of our Salesforce platform and services. The Salesforce Developer and Product Owner reports to the International Chief Information Officer (CIO), who is responsible for leading MWB’s digital transformation and ensuring the successful implementation of several new digital, IT, and Salesforce initiatives. 

Who we are looking for 

You must be an exceptionally competent English speaker and have the right to travel to the UK and work in one of the following countries: UK, Albania, Belgium, Bosnia-Herzegovina, Bulgaria, Denmark, Germany, Moldova, Netherlands, Norway, Romania, Switzerland or Ukraine. 

You will have proven experience as a Salesforce Administrator, educated to relevant degree level (or equivalent, or qualified by experience), be a certified Salesforce Admin, and have experience with NPSP. 

A logical thinker, excellent problem solver, and an ability to juggle multiple duties and prioritise incoming requests. 

You must be an excellent written and verbal communicator, have strong stakeholder management skills, and be excellent at customer service.

We are seeking an exceptional trainer who can plan and run online (or occasional in-person) training sessions and create detailed process documentation and training materials to accompany them.

Rewards and benefits 

• Up to 30 days annual leave plus bank holidays 

• Enrollment into our pension scheme 

• Flexible approach to working (involves occasional travel to London, UK office or internationally) 

Unifrog’s mission
 

We’re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counsellors to manage the progression process effectively.
 

Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications.
 

We have a clear social purpose, and we’re hugely ambitious. We already work with over half of UK secondary schools, and hundreds of international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer.
 

Our team is at the heart of our business and is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don’t hesitate to apply. We look forward to hearing from you!
 

We believe in the power of diversity. If you are from an ethnic minority background, we would like to strongly encourage you to apply. In advance of applying, if you have any questions about working at Unifrog, please contact Mhairi (details on our website). 

 

The role and your key responsibilities
 

As an Account Manager, your role is to make sure that all partners in your area make the most out of the Unifrog platform. You’ll build and maintain excellent working relationships with your partner schools and colleges, and provide expert guidance on how to embed the platform across all year groups.

You will cover your own area of the country with occasional travel to your partner schools and colleges (on average 1-2 days per week).
 

Your key responsibilities will include:

• Work with schools and colleges to provide resources and strategies which maximise staff and student engagement with Unifrog, identifying and promoting best practice across partner schools.

• Deliver targeted training sessions to staff within our partner schools and colleges via workshops and presentations, delivered remotely or in person.

• Work with your partner Area Manager to improve Unifrog engagement and achieve a sky high resubscription rate.

• Monitor and analyse usage across partner schools and colleges; identifying partners that need additional support to use the platform effectively.

• Listen to teachers and students about how we can improve our customer service and the Unifrog platform.

• Attend conferences and run CPD events on behalf of Unifrog.

What we’re looking for

• Strong communication skills – written, over the phone and on video calls.

• Track record of excellent relationship management.

• Extremely well organised.

• Keen attention to detail.

• Active listening and objection handling skills.

• A background and interest in education would be an advantage.

• Proactive attitude and willingness to get stuck in.

You will be joining a team of highly motivated people who are passionate about our mission of helping students to find the best next step for them after school. If this excites you and you’re an energetic person who is willing to learn, then we’d love to hear from you.
 

Working together

You’ll work closely alongside an Area Manager in your region, and with our Partner Success team to provide the best service to your schools and colleges. You will be part of a fantastic team of Account Managers, and line-managed by a Senior Account Manager. 

Benefits

Head to our jobs page for a full list of the excellent benefits we offer our team.

• Join one of ‘the best organisations to escape to’ and help transform careers and destinations in schools. We’re also a certified Great Place to Work.

• Become part of a committed, dynamic and growing team. We want to build the team at Unifrog for the long term – if you do well, we will do our best to make you want to stay at the company for a long time.

• Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress.

• Influence the company’s direction: we love to promote great ideas, wherever they come from.
  
   

Key details
 

• £37,306 per annum pro rata (Grade B), plus commission, car allowance, and a share in a company-wide performance bonus. 

• OTE £43,000 (pro rata).

• Maternity Cover - fixed term up to 12 months.

• 28 days paid holiday per year (plus bank holidays) (pro rata).

• Working hours are 9:00am to 5:00pm, Monday to Thursday, and 9:00am to 4:30pm on Friday.

• Full UK driving licence and access to a car is essential.

• All travel expenses covered.

• Candidate must be based in Nottinghamshire or Leicestershire.

• Home based with some travel to schools and colleges in the East Midlands.

• Start date: w/c 18th August 2025.

• To discuss any details about the role before applying, please contact Mhairi (details on our website).

• We can only consider candidates who have the right to work in the UK.

Application process

Deadline: 10:00AM (BST) Friday 16th May 2025.
 

Stage 1: Application form (~1 hour) ✍️

• Visit our website to upload your CV and complete the questions and tasks below. Please note that we do not review CVs at this stage of the application process so please be as specific as possible about your experience.
   

i. With reference to examples of your recent experience, what would make you an excellent candidate for this role? (250 words)

ii. Tell us about a time when you have had to build a relationship with someone when it was particularly challenging. What was your approach? (250 words)

iii. You notice that one of your partner schools is not engaging with Unifrog across the whole school. How would you approach the situation to maximise staff and student engagement with the platform and resources? (250 words)

Stage 2: Phone task (15 minutes) 

• A short role play task over the phone. We will schedule these tasks throughout the application window.

Stage 3: Video call interview (1 hour) 

• Short demonstration of a Unifrog tool (resources will be provided) (20 mins)

• Standard Q&A from a panel of three, including questions about your experiences and how these relate to the role, and scenario questions based on common situations you might face (plus time for your questions) (40 mins).
   

• Video call interviews will be held on w/c 26th May 2025.

Your answers are an opportunity to let us know more about your motivations and experience. While we understand that candidates might want to use AI to improve parts of their application, we strongly encourage you to write your answers independently. 

Please note, we compare all answers to an AI generated answer. Where we suspect AI has been used to write the majority of the answer, this will be taken into consideration when scoring.

Inclusion and diversity at Unifrog

• Within the company we try to foster a culture of innovation, and a happy working environment, both because this is the right thing to do, and because we think this results in the most effective team. To this end we believe in open communication, celebrating successes, supporting each other, not being afraid to be wrong or to fail, and promoting good ideas wherever they come from.

• As a platform that supports teachers and students from a huge variety of backgrounds it’s important that our team and leadership reflects this diversity. This is something we are actively working towards and prioritising. We want to embed diversity, equity and inclusion across everything we do, continually evaluating policies and practices to make sure they are inclusive and equitable.

• To make sure everyone’s voice is heard and people have the opportunities to learn to be better allies in the workplace, we encourage the team to share what they’re celebrating, facilitate training and group discussions, and seek regular feedback about what more the company could do to help people feel included.

• To ensure that our recruitment process is consistent and fair, we anonymise your application and therefore do not see your name, personal, educational or professional background. We also randomise the order of responses so that it’s less likely that a candidate is advantaged or disadvantaged by where their answers appear compared to other candidates. 

Your new company
You will be joining a dynamic and supportive Education Team dedicated to providing exceptional service to students and staff. The team works collaboratively to ensure smooth processes and high standards in all educational activities.

Your new role
As an Education Assistant, you will provide external-facing support for students and internal support services for other staff. Your responsibilities will include handling emails and phone calls, processing student registrations, assisting with exam preparations, and maintaining accurate database entries. You will play a crucial role in ensuring a high level of customer service and efficient administration throughout the exam cycles. This role is 21 hours, and you can work from home for the role, but the working days will be Tuesday, Wednesday and Thursday.

What you'll need to succeed
To excel in this role, you will need strong communication and interpersonal skills, excellent time management, and organisational abilities. Proficiency in MS Office packages and other office IT programs is essential. You should be proactive in improving systems, solving problems, and maintaining attention to detail. Previous experience working in exams or education is required. A collaborative and inclusive approach, along with the ability to work accurately under pressure, will be key to your success.

What you'll get in return
You will be part of a committed team that values ethical standards, collaboration, and continuous improvement. The role offers an opportunity to contribute to high-quality educational services and to develop your skills in a supportive environment. You will have the chance to make a real impact on the student experience and work with a diverse group of colleagues.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Overview of the Regional Coordinator role and the team

The Regional Coordinator plays a vital role in advancing the mission of Barnabas Aid by building and nurturing relationships with churches, Christian organisations, and individuals. The role aims to raise awareness, prayer, and financial support for the persecuted church, fostering a network of engaged supporters and expanding the organisation’s outreach.

Today, 12 children and young people will be diagnosed with cancer. We’ll stop at nothing to make sure they get the right care and support at the right time.  

• Salary: £30,753 FTE
• Hours: 35
• Contract type: Permanent
• Location: Homebased within West Midlands & North Wales area (see below postcodes)
• Closing date: Sunday 25th May 2025
• Phone interviews: w/c Tuesday 27th May 2025
• Panel interviews: Monday 2nd, Thursday 4th, Friday 5th June 2025

Change lives in a life-changing career

When a child or young person is diagnosed with cancer, their whole world can feel like it’s falling apart. Independence is taken and confidence is stolen. Stability no longer exists. The future suddenly feels uncertain.

The impact of cancer on young lives is more than medical. That’s why we exist. Our specialist social workers help children and young people with cancer and their families navigate the emotional and practical impact of cancer. We remove barriers, solve problems and prioritise wellbeing. And we stop at nothing to make sure they get the right care and support at the right time.

We challenge the systems and policies that surround children and young people, we highlight gaps and campaign for change. Because we know what a better future could look like. And we know what we need to do to make that future a reality. We need to push harder, reach further and work smarter. And we need the right people on our team to help us get there. People like you.

About the role

We’re looking for a Fundraising Engagement Manager with great personality and team ethic to join our Regional Fundraising team.

This is a role of variety, opportunity and innovation, and we are looking for someone who embraces change and constantly strives to achieve more.

You will maximise income for Young Live vs Cancer by coaching our supporters to reach their goals, whilst seeking out new fundraising opportunities for your geographical area. This role sits within the ‘Regional Engagement’ team and we need someone with natural customer service skills who wants to deliver a legendary experience to all of their supporters. Your team of supporters will range from volunteers and individuals, to groups and local corporates.

The West Midlands and North Wales regions are areas filled with some of our most committed supporters, but there is still so much opportunity to grow corporate support across the counties. Our Social Workers support families from Birmingham hospitals and out in the community in North Wales, so building relationships with these teams are a must.

Candidates should live within West Midlands and North Wales regions, in one of the following Postcodes: Worcestershire: WR postcodes, Birmingham area: B, DY1-11, DY13, Warwickshire: CV postcodes, Staffordshire: DE13-14, ST, WS, WV Shropshire: DY12, DY14, SY1-4, SY6-9, SY11-13, TF, WV15-16, Walsall: WS1-2, WS8-10, North Wales: SY10, LL and CH4-8

Candidates who live outside of these areas should highlight an intention to relocate to the area in their covering letter for their application to be considered. If you don’t live in one of these postcodes and don’t have plans to relocate, your application will not be taken forward. 

This role is subject to a criminal record check. In the event of a successful application a basic criminal record check will be completed. 

What will I be doing?

No two days are the same at Young Lives vs Cancer. So, summarising your ‘day to day’ isn’t easy. Here are some of the main things you’ll be doing, but you’ll find more details in the job description.

• To plan, monitor and report on your budgeted income with a constant eye on contingency planning to ensure annual targets are achieved;
• To steward our most committed supporters and deliver legendary supporter experience;
• To be a key, valued member of your regional team and UK wide team;
• To identify, cultivate and secure partnerships and donations within your area;
• To work with your local service team/s to build and maintain strong and effective working relationships;
• To be the first point of contact for service user families, to offer opportunities to them and their networks to engage with the wider charity as they would like I.e. fundraising, volunteering, sharing their story

What do I need? 

• A proven track record of delivering amazing customer experiences
• Experience of relationship management in either a charity or corporate setting
• Ability to work within a financial target-based setting, and experience of reaching/exceeding set targets
• Demonstrable experience of winning new business
• Experience of managing own workload
• Proven ability to manage/complete projects
• Able to ‘make the ask’ for support and to influence/negotiate
• Have a full UK driving licence and access to a car (including business insurance)
• Have a sufficient Broadband connection

Diverse perspectives and unique skillsets are at the heart of Young Lives vs Cancer. If you're passionate about making a positive impact and eager to learn, we encourage you to apply, even if you don't meet the criteria and person specification fully. Your potential is what matters most to us, and we’re committed to fostering an inclusive and supportive work environment to help you develop.

The key skills we’re looking for in this role are:

• Natural storyteller
• Strong prioritisation skills
• Great communicator
• Great at spotting opportunities
• Influencing/Negotiating
• Compassion
• Integrity
• Team Player

What will I gain?

For people to reach their full potential, they need the right environment. As a member of Team Young Lives, you’ll be made to feel supported, valued and appreciated. Here’s how we do it:

• Flexible working: we’re open to working hours outside of 9 - 5 and we can talk through your flexibility requirements at interview stage
• Wellbeing days: four days a year to do what works for you – from catching up on training to going for a walk
• Generous annual leave allowance
• Great family/caring leave entitlements
• Enhanced pension
• Access to our employee savings scheme

To find out more about our benefits package, have a look on our website via the apply button.

Our commitment to Diversity, Equity, Inclusion and Belonging

At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation. We don’t just accept difference, we value it, celebrate it, nurture it and we thrive because of it.

We’re on a journey to be reflective of the diverse children, young people and families we support. We know we aren’t there yet, and we’re passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation. This includes taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities. Our Diversity, Inclusion, Equity and Belonging strategy will tell you more.

We operate an anonymised shortlisting process in our commitment to diversity, equity, inclusion and belonging. CVs can be uploaded, but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history sections of the online application form for us to be able to assess you quickly, fairly and objectively.

Accessibility

We’re committed to providing reasonable adjustments throughout our recruitment process and we’ll always aim to be as accommodating as possible.Please let us know in your application form of any adjustments or access requirements we could make to help you with the application process and interview.

Culham St Gabriel’s Trust is an endowed charitable foundation whose vision is for a broad-based, critically reflective religion and worldviews education contributing to a well-informed, respectful and open society. The Trust is committed to providing teachers of religion and worldviews and other professionals with the connections, challenges and professional development they need. 

As our Digital Operations Manager you will be an experienced professional who is passionate about digital strategy and transformation. You will have knowledge of the charity, education or religion and worldviews sector. You will be a collaborative team player who thrives in an often-changing context, having an innovative and adaptable approach to your work.

You will join a small, friendly staff team. Our values lie at the heart of everything we do and are summed up in the principles of empowering others and collaborating purposefully. We are a remote working organisation, meeting regularly online for team meetings, and in-person at least once a month. Occasional travel to other in-person meetings on Trust business may be required as part of this role. 

It is necessary that you have a right to work in the UK.

We encourage you to have a short informal conversation about this role before you decide whether to apply. 

Reports to: Chief Executive

Key Benefits: 10% employer pension contribution, salary sacrifice scheme offered, optional private health insurance, employer supported volunteering scheme.

Holiday Entitlement: 25 days per annum, bank holidays and four discretionary days pro rata 

Job Description

In this pivotal role, you are responsible for ensuring not only the efficient and effective operation of the organisation, but also the quality of public engagement and the achievement of CSC’s annual direct revenue targets. You help steer and coordinate all of CSC’s workstreams, translating the organisation’s vision into action that is grounded, sustainable, and scalable. Your remit includes oversight of all public and school engagement, operations at the Trinity Centre, and outreach delivery for remote-site pop-ups.

People and talent management sit at the heart of this role. CSC is powered by an exceptionally skilled, passionate, and committed team, and your primary responsibility is to create the conditions in which they can thrive. You coordinate planning across functions, define clear pathways forward, remove obstacles, and keep priorities aligned—empowering others to do their best work.

You are a thoughtful, supportive, and trusted leader—respected for your fairness, clarity, and calm. You set high standards, not through pressure, but by fostering a culture of growth, accountability, and mutual respect. You understand the value of developing individuals and teams, nurturing talent while keeping the organisation agile and focused.

Empathy, clarity, and accountability are central to your leadership approach. You bring a “firm but fair” ethos to everything you do—balancing care with rigour, and ensuring people feel valued, heard, and united in purpose.

You lead CSC’s budgeting, cost control, and direct revenue generation, working closely with the Finance Director to oversee all financial operations. Beyond finance, you are responsible for maintaining and evolving the IT and business systems that underpin CSC’s day-to-day operations—ensuring the organisation can coordinate effectively, track progress, and resolve issues with a solutions-focused mindset.

Leveraging Cambridge’s world-class deep-tech ecosystem, you help ensure CSC remains at the forefront of best-in-class management systems and processes. You assess their potential for cost-effectiveness and operational value before planning and managing implementation.

You also work in close partnership with the CEO and Board to identify organisational risks and develop robust mitigation strategies—ensuring CSC remains resilient, responsive, and well-positioned for the future.

Key Responsibilities

• Oversee the implementation of CSC’s annual operational plan, aligning delivery with strategic priorities, managing budget adherence, and reporting quarterly to the Board on progress and performance.

• Oversee the organisation’s engagement with the public, schools, and local communities, including activity at the Trinity Centre and through outreach initiatives.

• In coordination with fellow Directors, support the CEO in translating their vision and strategy into actionable workflows by setting measurable goals, assigning clear ownership, and guiding team leads to develop practical delivery plans—overseeing progress and ensuring alignment throughout.

• Develop and maintain a corporate dashboard that provides a clear, at-a-glance view of the organisation’s performance against its annual plans—offering an ongoing health check throughout the year.

• Ensure regular, focused cross-team check-ins are in place to support coordination, align workflows, and provide timely visibility of upcoming activities and priorities.

• Line-manage the Visitor Experience Manager and Engagement and Logistics Lead.

• Support the Visitor Experience Manager in setting and achieving annual direct revenue targets, while ensuring Cambridge Science Centre serves as a vibrant showcase of the organisation’s brand and values.

• Support the Engagement and Logistics Lead to ensure the delivery team is well-trained, motivated, and equipped to deliver high-quality engagements. Oversee the development of fair and forward-planned rotas, and ensure any unassigned delivery capacity is allocated in a way that maximises value for CSC while supporting individual development and growth.

• Support the Outreach and Innovation Manager to integrate their team’s workflow with that of the Delivery and Visitor Engagement team.

• Ensure that each team member has a clearly defined individual development plan reviewed and agreed annually, with regular check-ins to keep progress on track and ensure ongoing support throughout the year.

• Set and regularly review CSC’s corporate policies to ensure they remain current, relevant, and understood by all staff.

• Ensure all staff receive appropriate training to maintain a safe, low-risk environment for both colleagues and the public at all times—covering safeguarding, health and safety, de-escalation, and emergency procedures.

• Review all CSC contracts at key development stages to ensure commitments are clearly understood, feasible, and aligned with the organisation’s capacity to deliver.

• Oversee CSC’s contractual fulfilment and organisational risk management, including asset tracking and oversight in coordination with the Visitor Engagement Manager and Product Development Officer. Work alongside the Finance Director to maintain and review the company’s risk register on a six-monthly basis, ensuring risks are monitored and mitigated effectively.

• Oversee the implementation and ongoing management of IT, HR, and business systems—ensuring effective staff training, consistent usage, and accessible support to maximise organisational efficiency and impact.

• Manage CSC’s documentation policies, digital archiving, and workspace structures (e.g., Google Drive), including the assignment and oversight of access permissions to ensure clarity, security, and ease of use.
   

Person Specification

Essential Criteria

• Brings a solutions-oriented mindset and a practical, inclusive approach to problem-solving, underpinned by a positive and collaborative “can-do” attitude.

• A seasoned line and team manager who leads with a “firm but fair” ethos—valuing clear communication, personal accountability, and empathetic leadership to foster a supportive and high-performing team culture.

• Proven experience overseeing spaces, systems, and logistical operations, preferably within a public venue environment, with a strong understanding of the practicalities of day-to-day visitor management and operational delivery.

• An inclusive and approachable leader with a natural curiosity, you foster an open-door culture and ask the right questions to help people and teams explore ideas and reach effective solutions.

• You are detail-oriented and methodical, ensuring that planning is assigned, completed, and maintained. You work well in advance to create plans that are clear, comprehensive, and easy to follow—making sure everyone understands their role and is committed to achieving shared goals.

• Excellent verbal and written communication and presentation skills.

• Confident and literate in IT networks and business systems, with the ability to navigate, implement, and support digital tools that enhance organisational efficiency.

• Driven to deliver timely, high-quality outcomes in everything you do.

• Proven ability to adapt quickly and effectively to changing priorities.

• A commitment to equity, diversity, and inclusion.

• A collaborative work ethic that enables you to work effectively with colleagues and partners across a diverse range of projects and disciplines.

• Achieve a satisfactory enhanced DBS check.

Desirable Criteria

• Proven experience managing public engagement across multiple sites, including coordinating dynamic pop-up exhibitions and events.

• A keen interest in staying informed about global developments and emerging trends in science, technology, engineering, and mathematics.

• Customer service skills and experience.

• A qualification or training in business or operational management would be advantageous, but relevant experience and skills will also be highly valued.

• Full clean driving license

Working Conditions
The primary locations for this role will be Cambridge Science Centre's Head Office at 44 Clifton Road, Cambridge, CB1 7ED (assigned desk or workspace) and the Cambridge Science Centre at Trinity Centre, Cambridge Science Park, CB4 0FN (hotdesking model).

In addition, there will be travel (primarily driving with a company or hire vehicle) to the semi-permanent centre (Inspire Wisbech Centre, Wisbech, PE13 1AR) and, on occasion a variety of locations across the East of England.

We offer the option of flexible hybrid working where and when possible.

Advancement Opportunities

CSC invests in its staff through a structured career-planning framework. As a senior staff member, your training will focus on developing best practice within the areas you manage, tailored to both organisational goals and your professional growth. These individual development opportunities are reviewed and planned annually, ensuring your continued progression and alignment with CSC’s strategic objectives.

Standard working hours are 7.5 hours per day

Parking and bike storage are available at both CSC locations.

Benefits include:

• 25 days annual leave, plus Bank Holidays

• Mental health support in partnership with BetterHelp

• Contributory pension scheme

Recruitment Process and Timeline:

To apply for the position of Director of Operations and Engagement at Cambridge Science Centre, please submit your CV and a Cover Letter explaining why you are interested in joining the Centre and how your skills and experience align with the role.

At CSC, we’re committed to equity, diversity and inclusion in all areas of our work. We actively welcome applications from people of all backgrounds, especially those underrepresented in science engagement.

We have an exciting opportunity for a new member of staff to join Transport for All and support the delivery of our vision: Transport Justice for All Disabled People. 

This role will lead on securing income from trusts and foundations for our projects and programmes. You will help to ensure that Transport for All remains financially sustainable, and can grow to meet the needs of our community. You’ll also drive cross-organisational use of the CRM database.

Importantly, you’ll understand how to communicate about a Disabled People’s Organisation without our community being stereotyped as ‘inspirational’ or ‘vulnerable’ – taking a social model approach and aligning with our organisational values. 

We’re looking for someone with experience of broad-base fundraising, significant success in trusts and foundations fundraising, and skills and experience in databases. 

About Transport for All

Transport for All is the disabled-led group breaking down barriers and transforming the transport system so disabled people can make the journeys we want, with freedom, dignity, ease and confidence. We work with our members to campaign for change, influencing governments, industry and the public.

Your responsibilities

1. Fundraising strategy (10% of time)

· Work with the CEO and Senior Leadership Team to set and deliver the fundraising strategy.

· Work across teams to identify opportunities to create projects and seek funding.

· Ensure all fundraising activities comply with legal and regulatory requirements.

· Report regularly to the Finance Committee and Board.

2. Trust and foundations fundraising (60% of time)

· Work with the Senior Leadership Team to identify projects and core costs for funding and develop realistic budgets.

· Craft compelling applications to secure funding.

· Develop and maintain strong relationships with key funders.

· Work across teams to ensure continuation funding for existing projects and costs where needed.

· Manage grants from existing trusts and foundations, ensuring grant requirements are met, and reports are on time, accessible and demonstrate impact.

· Manage the trusts and foundations pipeline, keeping up to date records at all times.

3. Database management (20% of time)

· Ensure the CRM supports funding monitoring purposes and staff can use it for this purpose.

· Continually champion and develop the CRM so that it is accessible to all staff and meets the requirements of all teams.

· Work with the Communications and Engagement team to put in place good stewardship of members, advice service users and other contacts via the CRM.

· Put in place supporter journeys that provide excellent stewardship.

4. Wider fundraising (10% of time)

· Explore, test and evaluate wider fundraising opportunities. This could include appeals, corporate fundraising, events, individual giving and legacy giving.

· Support the Training, Research and Consultancy team with bid and proposal writing on an ad hoc basis.

5. General (at all times)

· Undertake any other tasks, duties or projects which may arise from time to time which are in line with the general level of this post and as instructed.

· Undertake occasional evening and weekend work as required, and take responsibility for arranging time off in lieu with your manager.

· Line manage and supervise members, contractors and staff as required.

· Work within the Social Model of Disability.

· Work in adherence to Transport for All’s values and staff policies.

· Maintain confidentiality.

· Attend staff meetings as needed.

Skills

We’re looking for someone who:

· Has experience of fundraising, particularly from trusts and foundations, preferably including significant, multi-year grants

· Has strong research skills and enjoys identifying funders and their priorities

· Can construct realistic budgets and work with colleagues to craft project proposals

· Has a track record of securing funds for social justice causes

· Has excellent persuasive, value-based communication skills, both written and verbal

· Understands data protection and fundraising compliance and good practice

· Understands the potential for a good CRM to add value, and is confident about helping other team members to use a database to help their work

· Can manage a mixed workload with conflicting priorities

· Has strong organisational and time management skills

· Has a commitment to and understanding of the social model of disability, and disability justice

We particularly welcome applicants from disabled people. This explicitly includes those of us who are Deaf, neurodivergent, chronically ill, have a mental health condition, have age-related impairments, and people with both visible and non-visible impairments.

We are looking for a Finance Officer at Cruse Bereavement Support. You will assist the Finance Team in maintaining accurate financial records of the charity. The work will involve processing sales orders and invoices, customer receipts and credit control. The role also includes completing bank reconciliations, processing expenditure and liaising with suppliers to ensure the account statements are accurate, and preparing accruals and prepayment schedules.  This is a unique opportunity to gain experience at a national charity and help make a difference.

How to apply

Your application must consist of a CV and covering letter, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages. 

The closing date for applications is 18th May 2025, with interviews taking place from 21st May 2025 via Microsoft Teams.

Please be advised that if you do not hear from us by 21st May 2025, unfortunately on this occasion you have not been shortlisted.

Cruse welcomes and encourages applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit.

Criminal Record Checks

All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online: 

· Applicants in England and Wales: DBS Code of Practice

· Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.