Customer service jobs in Fulham, greater london
We have big ambition, and our organisation strategy reflects this. As Senior Trust Fundraising Manager, your role will focus on securing five- and six-figure gifts from grant-giving trusts and foundations. You will provide exceptional stewardship to those trusts with whom we have existing relationships, whilst researching and cultivating new prospects to maximise income, value, and influence for The Children’s Trust. This role will be key in enabling us to strengthen long term financial sustainability, through multi-year funding relationships and to drive restricted and unrestricted income to realise the strategy for 2030.
WHEN APPLYING PLEASE INCLUDE A COVERING LETTER
This role is not open for sponsorship.
Skills and Responsibilities
To develop relationships to secure gifts and grants from Corporate Foundations, Trusts and statutory grant makers to achieve income targets. Responsibilities include:
Prospect Research:
- Identify and develop a pipeline of opportunities from grant-giving trusts and foundations.
- Use internal database, online resources, desk research, and contact mapping to identify new funder opportunities.
- Review trusts’ and foundations’ funding criteria to grow the prospect pipeline.
- Develop a thorough understanding of our work and future developments to identify new funding opportunities.
Submitting grant applications:
- Create compelling and persuasive funding appeals.
- Complete grant application forms and follow application processes as required.
- Work closely with colleagues across the Directorate and the wider charity to articulate our work and build strong funding propositions.
Leadership & Relationship Management:
- Lead and manage the Trusts and Philanthropy Executive by developing skills, conducting appraisals and overseeing ongoing development.
- Lead & steward a portfolio of existing charitable trusts and foundations, and cultivate new potential donors, ensuring their support is recognised and celebrated.
- Ensure funders are thanked promptly and that grant terms and conditions are applied.
- Provide progress reports and manage all formal reporting requirements on time.
- Build relationships in person, by phone, email, or virtual meetings to secure long-term commitment.
- Identify opportunities for funders to meet key staff and attend events and site visits that strengthen their relationship with the charity.
- Implement the High Value Donor Stewardship Plan.
- Take a proactive role in developing assets such as appeals and cultivation events.
- Work with colleagues across the charity to monitor and evaluate funded projects, producing reports that demonstrate impact.
Administration and Reporting:
- Manage trust prospects and donors on the CRM database, ensuring records are accurate and compliant with fundraising regulations.
- Budget management, cost control forecasting and taking corrective action to achieve budgets.
- Use the CRM database to manage task “actions”, prioritise and evaluate opportunities, and record funder interactions.
- Manage and develop a portfolio of high value relationships.
- Liaise with colleagues to ensure grant applications are coordinated across the organisation.
Education & Qualifications:
- Educated to GCSE (or equivalent) English and Maths
- Educated to degree level or equivalent experience
Experience:
- Significant experience and track record in trust fundraising.
- Experience of writing compelling proposals and appeals.
- Proven experience of working as part of a team to deliver ambitious income targets.
- Experience in undertaking prospect research and creating a pipeline of prospects through to cultivation, ask and stewardship.
- Experience of securing and managing statutory funding desirable.
- Demonstrable experience of using fundraising or relationship management databases.
Skills & Abilities:
- Exceptional skills with excellent attention to detail and proof-reading ability
- Excellent research skills
- Excellent interpersonal and communication skills whether on the phone, virtually, in person or in writing
- Excellent relationship building skills.
- Professional, positive, and committed
- Results focussed with strong analytical skill.
- Adaptable and flexible, tenacious, and persuasive
- Financially astute, with the ability to understand project budgets and read the accounts of grant giving trusts.
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About Us
GiveOut is an award-winning international LGBTQI community foundation bringing together our community and allies to support LGBTQI activism worldwide.
Across the world, courageous activists are working tirelessly to protect LGBTQI communities and advance equality. But they lack resources and funding is fragile, especially in the Global South. LGBTQI groups receive a tiny fraction of international development aid.
GiveOut exists to bridge this gap. We provide a platform for individuals, businesses and others to give tax efficiently in one place, ensuring sustained funding for LGBTQI human rights activism worldwide. By pooling donations, we provide grants to pioneering organisations, empowering them to defend our communities, tackle inequality and campaign for lasting change.
In just seven years, we have provided over £3 million in new funding, supporting nearly 60 LGBTQI organisations globally. Our grant partners report back on their achievements, and we share their impact with our supporters, demonstrating the tangible difference their generosity makes.
Together, we are strengthening the global LGBTQI movement, ensuring activists have the resources they need to build a more just and equal world.
About the Role
Fundraising and philanthropic advocacy are at the heart of GiveOut’s work. As Philanthropy Coordinator, you will be a key member of the Philanthropy team, supporting our philanthropy programme and working closely with the Head of Philanthropy and Senior Philanthropy Officers.
You will have responsibilities in three main areas: helping with internal programme coordination, supporting colleagues on key donor relationships and fundraising, and events.
You will be highly organised with a strong work ethic, enjoy organising events, and up for the challenge of raising lower level gifts from our community and allies. You will have the opportunity to develop organisational, project management and fundraising skills, learn about LGBTQI rights activism around the world, and see the impact of your work through the incredible LGBTQI organisations supported through GiveOut.
Key Responsibilities
- Internal Programme & Team Coordination
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Manage calendars, schedule internal meetings, help bring together agendas, book meeting rooms, and take minutes where required
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Help maintain internal documents & systems such as fundraising pipeline, internal reporting and project management tools.
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Maintain database to ensure accurate donor information in GiveOut’s CRM
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Coordinate monthly finance reconciliation tasks for Philanthropy Team
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Work with colleagues on shared processes, including finance and reporting
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Contribute to a dynamic, fun and effective organisation
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Supporting Donor Relationships
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Triage donor requests, responding where appropriate
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Schedule external meetings and calls
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Create and send invoices to donors
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Create fundraising campaigns across third party platforms such as Benevity, JustGiving and CAF.
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Ensure we have necessary information to claim Gift Aid on eligible donations
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Support on reporting to donors on the impact of their giving, building donation reports from database, liaising with internal teams, and using templates to build reports
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Assist in donor research and prospecting
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Events
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Support on GiveOut online and in-person events, creating event plans, and coordinating both internally and externally
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Support travel and manage itineraries for international guests
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Attend GiveOut and networking events, representing GiveOut and the Philanthropy Team as needed
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Essential Skills and Experience
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Connection to GiveOut’s vision, mission and values, with a commitment to the LGBTQI community
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Team player, with strong interpersonal skills
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Strong communication skills, written and verbal, confident in engaging with colleagues and external stakeholders
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Strong organisational skills, with ability to manage multiple tasks simultaneously
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Excellent attention to detail and time management
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Good working knowledge of using office software (documents, spreadsheets, presentations) and online calendar tools
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Highly motivated, with a strong work ethic
Desirable Skills and Experience
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Experience in organising and coordinating events
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Fundraising or relationship management experience
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Experience of Google Workspace tools (Gmail, Calendar, Docs, Sheets etc.)
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Experience of Asana project management tool
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CRM experience (Donorfy-specific training will be provided)
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Experience using MailChimp, MailMerge or other email marketing tool
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Working knowledge of the GDPR
Please note, if you do not meet all essential skills and experience, but feel you would be a good fit for this role we encourage you to apply anyway.
At GiveOut, we are deeply committed to creating an inclusive and diverse environment. We welcome applicants from all backgrounds, and encourage applications from women, non-binary, trans people, people of colour, and people with disabilities.
Registered Charity
6 - 10
We pool the donations we receive to provide grants to LGBTQI organisations around the world, ensuring that they have more of the resources they need.
The client requests no contact from agencies or media sales.
Thank you!
The Outward Bound Trust’s mission is to inspire young people to believe in themselves and achieve more than they ever thought possible. For over 80 years, we have been transforming lives through outdoor learning and adventure, helping young people from all backgrounds develop resilience, confidence, and leadership skills. Every year, we reach thousands of young people, working closely with schools, local authorities, and community groups to provide experiences that truly change lives.
We are a collaborative, forward-thinking charity that values creativity, inclusivity, and impact. Joining us means becoming part of a passionate team dedicated to making a tangible difference in the lives of young people across the UK.
The Role
Reporting to the Head of Development (New Business & Philanthropy) and working closely with our Development Managers, the Development Executive will play a crucial role in generating new income opportunities for the Trust. You will research, identify, and qualify prospects across corporates, trusts and foundations, and high-net-worth individuals. Using tools such as LinkedIn Sales Navigator, Dynamics CRM, and wider sector insight, you’ll build a strong, insight-led pipeline of opportunities that support our mission.
This is an excellent opportunity if you are proactive, organised, and eager to grow your experience in business development or fundraising. You will see the direct impact of your work, helping to secure the resources that allow young people to thrive.
What You’ll Be Working On
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Researching and mapping new corporate, trust/foundation, and HNWI prospects aligned with our mission.
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Supporting Development Managers by qualifying leads and preparing briefing packs, proposals, and tailored pitch materials.
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Coordinating research, logistics, and follow-ups for meetings, events, and networking opportunities.
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Maintaining accurate, GDPR-compliant data in the CRM system, tracking all approaches, communications, and outcomes.
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Producing insights and reports to inform strategy and pipeline management.
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Collaborating with Marketing & Communications, Programme Delivery, and Evaluation & Impact teams to ensure proposals are compelling and supported by robust evidence.
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Contributing to the creation of innovative approaches to engage new partners and donors.
This Job Is For You If…
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You’re motivated by creating opportunities that make a real difference in young people’s lives.
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You have strong research and analytical skills and are confident in using digital tools for prospecting and data management.
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You enjoy building relationships and working collaboratively in a dynamic, fast-paced environment.
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You are highly organised, able to manage multiple projects, and have an eye for detail.
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You are enthusiastic about learning and developing your career in business development or fundraising.
Desirable Skills and Experience
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Previous experience in fundraising, business development, or sales, particularly in the not-for-profit sector.
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Experience contributing to income targets and producing marketing or proposal materials.
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Knowledge of GDPR and data protection in fundraising.
What We Offer
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24 days’ annual leave plus bank holidays, increasing by 1 day per year to a maximum of 30.
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Life Assurance: 3x salary, from day one, including Employee Assistance Helpline.
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Long-term disability insurance, health cash plan, and personal accident cover.
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Pension scheme with auto-enrolment after three months.
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8 weeks’ sick pay at full salary in any 12 months.
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Staff bursaries, childcare vouchers, Berghaus uniform items, and discounts.
Deadline: Monday 5th January 2025
First Interviews: Wednesday 7th – Friday 9th January 2025
Second Interviews: Wednesday 14th January 2025
Registered Charity
101 - 500
To inspire young people to realise their potential through learning and adventure in the outdoors.
The client requests no contact from agencies or media sales.
Thank you!
Volunteer Engagement Coordinator
This is an exciting opportunity to join a growing organisation and a developing team that recruits and supports young leaders to transform educational and social outcomes for pupils across the UK.
As Volunteer Engagement Coordinator, you will lead regional attraction work to build a pipeline of high-quality volunteers who are motivated to apply for the City Year programme.
Join a youth social action charity which challenges 18 to 25-year-olds to tackle educational inequality through a year of full-time social action. As mentors, tutors and role models in schools, they support pupils growing up in some of the most disadvantaged areas of the UK.
Position: Volunteer Engagement Coordinator
Location: London Office (Kings Cross), Recruitment Events, Training Venue and home. Typically, 3 days per week are worked from home.
Hours: Full-time, Monday to Friday, 35 per week
Salary: £26,700 per annum
Duration: Permanent
Start date: February 2026 (with some flexibility)
Closing Date: 11 January 2026
Interviews: Commence week of 12 January 2026
The Role
You will be responsible for delivering an efficient, end-to-end recruitment service from attraction and selection through to retention and onboarding, ensuring that outstanding volunteers are recruited to achieve excellent outcomes for the schools and pupils we support.
In this role, you will drive recruitment and engagement in your region, ensuring that targets are met, customer service is exceptional, and effective relationships are built. You will also contribute to national projects and develop creative approaches to recruitment and engagement that work for your area. This position offers both responsibility and autonomy to identify, attract, and support exceptional volunteers and team leaders motivated to drive and shape social change.
Main duties and responsibilities include:
· Responsibility for the attraction of high-quality applicants
· Selection of high-quality candidates aged between 18-25
· Retention and onboarding volunteers
· Developing marketing and promotional activities
· Monitor and evaluate systems and processes
· Collaboration
About You
We are looking for someone with experience and skills as below.
· Strong belief, enthusiasm and commitment to City Year’s programme, mission and values
· Understanding of recruitment, engagement, or sales processes, with a track record of meeting targets
· Experience working with a range of stakeholders
· Experience planning and delivering events or presentations to diverse audiences (e.g., young people, university students)
· Knowledge of the UK school leaver and graduate markets, the education sector, youth social action, and the volunteer sector
· Experience using an ATS (applicant tracking system) or CRM database (desirable)
· Strong interpersonal and relationship-building skills, with the ability to engage a wide range of audiences
Please apply by uploading your CV and cover letter (two pages preferred) demonstrating your suitable experience, knowledge, skills and abilities. Due to the high volume of CVs received, the charity can only respond back to the successful candidates.
Employee Benefits
As an organisation, particular emphasis is placed on fairness, well-being, and inclusion and offer a range of benefits for staff, including:
· Great holiday entitlement
· Training including degree-level qualifications
· Pension scheme enrolment starts at 4% as standard, and employee contributions are matched up to 5%
· Free eye tests and £20 off glasses
· Interest-free travel season ticket loans
· Interest-free bike loans under the “Cycle to Work Scheme”
· Interest-free Loans to assist employees with welfare or financial hardship
· 2 days per year to pursue volunteering opportunities and 2 days per year to support wellbeing
· Regular all staff wellbeing sessions with external wellbeing experts
· Reservist friendly employer - Bronze award
· Laptop and mobile phone
Other areas of experience may include Volunteer Engagement, Volunteer Recruitment, Volunteer Coordinator, Volunteer Coordination, Volunteer Engagement Coordinator, Volunteer Officer, Volunteer Recruitment Officer, Volunteer Coordination Officer.
Please note this role is being advertised by NFP People on behalf of our client.vi
Thank you!
We're looking for 3 kind, compassionate and resilient Support Workers to join our Mental Health Social Care service in Lambeth.
£28,808.00 per annum, working 40 hours per week.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
Annual leave increasing up to 30 days with length of service
Free DBS
Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Cycle to work scheme
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
LSFRC is an accommodation based service, set across Lambeth including hub sites situated in Brixton and West Norwood. The service provides care and support to over 60 customers living with enduring long term mental health. We also provide a service for two short-term post hospital discharge schemes for customers, who need support following hospital admission.
The role of our Support Worker plays a crucial role in fulfilling our customers' expectations, making a positive difference and where appropriate supporting customers to step down to a lower level of support. Our Support Workers are guided and mentored by 2 team leaders alongside a Contract Manager and as part of the team you will be developing and sustaining a good quality service to all our customers.
An essential part of this role involves developing good partnership working with a range of professionals and maintaining excellent record keeping in line with our compliance management. You will also be required to oversee support planning, Risk Management Plans, and Key-working.
Within this role, you will:
Work alongside a diverse and inclusive team and be supported by the people around you.
Have access to learning opportunities in Mental Health as part of your Personal Development.
Be mentored and coached with opportunities to grow within yourself both on a professional and self basis.
Make difference!
The working pattern for this role involves 5 out of 7 days per week, and shift patterns consist of 9-5pm, 8-4pm and 2-10pm.
For a full job description, please visit our website.
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Thank you!
We’re looking for someone to provide essential administrative support to our Carer Support Service and Services team. This includes general administration duties such as booking and recording of team meetings, triage administration, appointment booking, data reporting and coordination of service delivery activities including group sessions.
Key responsibilities include:
- Coordinating and managing the administration of online carer support groups, including scheduling sessions, coordinating responses and maintaining attendance records.
- Managing follow up reminders and administrative closure actions.
- Preparing daily and twice weekly triage lists for the triage panel.
Every year in the UK thousands of unpaid carers look after someone with dementia but receive little or no support. At Dementia Carers Count, we stand for them. We campaign for change and provide practical, emotional and financial support to dementia carers across the UK.
We’re looking for someone with a breadth of experience, who has a willingness to support others and learn new skills. The role can be based anywhere in the UK, with attendance at occasional in -person team meetings in London.
We are a small and remote multi-disciplinary team, committed to making a difference for carers and supporting each other.
If you like the sound of the role, and believe you have the skills and experience to join us, then we would love to hear from you.
What we can offer you
- Generous Annual Leave plus the option to purchase additional Leave
- Workplace Pension with up to 6% employer contribution
- Group Life Assurance
- Health cash plan
- Employee Assistance Programme
- Enhanced Company sick pay policy
- Enhanced carers, family and other leave
- Remote working with travel costs paid
- A commitment to flexible working
- A commitment to support your learning and development
The client requests no contact from agencies or media sales.
Thank you!
ID: 1645 FOOD Club Assistant, Family Action FOOD Clubs
Service: FOOD CLUBS
Salary: £27,594 FTE per annum, inclusive of Inner London Weighting (£11,037.60 pro-rata per annum, inclusive of Inner London Weighting)
Location: Tower Hamlets and Aldgate (multiple sites)
Hours: 14.8 hours per week (part-time) – 2 days per week (Weds 9-5pm, Thurs 9-5pm)
Contract: Fixed term till 31 March 2026, with possibility of extension.
Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.
We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.
FOOD Club Support Worker will support all aspects of the day-to-day running of the programme, to ensure the clubs have high standards of service delivery.
You will have previous experience in at least one of the following environments: retail, health & safety, environmental health, education and/or previous work with families
You will have an enthusiasm for delivering high quality customer service and have a clear understanding of food hygiene standards and procedures.
Main Responsibilities:
Our FOOD (Food On Our Doorstep) programme aims to: provide regular access to a sustainable supply of food to people at risk of food insecurity; encourage families to access local support services and be signposted to other agencies; increase disposable income for local families to improve life chances and wellbeing; reduce the amount of food being sent to landfill in the UK by utilising surplus food.
Key tasks and responsibilities:
1. Supporting all aspects of the day-to-day running of the programme to ensure the clubs have high standards of service delivery.
2. Supporting the FOOD Club Coordinator to carry out regular compliance checks to ensure the quality and safety of the service, in order to protect service users and Family Action.
3. Ensuring all aspects of the role are carried out in line with food safety/hygiene standards.
4. Ensure volunteers are using up-to-date allergies forms to prevent any risk to service users.
5. Support the FOOD Club Coordinator with financial checks, stock control, recruitment, induction and training of volunteers.
6. Recording accurate data to enable the FOOD Club Coordinator to report on KPIs, including uptake of the scheme, service user income, and the positive financial impact on families.
7. Encourage regular attendance at FOOD Clubs to ensure income is maintained and to prevent food wastage.
8. Provide regular feedback to the FOOD Club Coordinator on the quality of food and resources from suppliers.
Main Requirements (for details check the job description and person specification):
Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service – Enhanced level.
Benefits:
- an annual paid leave entitlement that commences at 25 working days, rising each April by one day, subject to a maximum of 30 working days plus bank holidays pro rata.
- up to 6% matched-pension contributions
- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.
To Apply:
·Click the “Redirect to Recruiter” link above and fill out our digital application form
·Closing Date: 19.12.2025
For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email Ayla Buruyan.
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role, and will reimburse your travel cost if you attend an interview.
*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.
Registered Charity
501 - 1000
Family Action is an award-winning national charity working from the heart of local communities across England and Wales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
- Would you like the opportunity to lead an essential service assisting around 3,000 older residents each year?
- Do you love working collaboratively in a busy vibrant environment?
- Could you contribute to the development of current and new activity to benefit older people?
Manage our Community Support Team at Age UK Sutton
The Community Support team is Age UK Sutton's front door service, providing regulated Information & Advice to the residents of Sutton. The team support in excess of 3,000 people per year providing a mixture of light touch information provision through to long-term advice provision and casework.
The service provides free, confidential and impartial information and advice to all older people and their families and carers. We work with older people to identify their own goals, set priorities and create a shared action plan whilst maintaining high levels of customer care.
The Community Support Manager provides operational and supportive leadership for the team and has the opportunity to work on contract monitoring, strategic planning and development of the service. You will ensure all delivery requirements are met and to quality standards, be responsible for data management and embed and champion a person-centred approach where older people are suppported.
We are looking for a supportive and engaged Manager who:
- Has experience of delivering or managing services in a front-line setting or who shows clear potential to move into a management role
- Can work on their own initiative, monitoring and meeting targets and problem solving
- Can develop and deliver a client journey to ensure effctive and efficient service provision, and has the ability to build relationships with other organisations
- Is able to support staff and volunteers in managing potentially emotionally charged and challenging situations
Training and development opportunities are available to all staff.
Full details about the role, including key responsibilities, can be found within the job pack. We encourage applicants to contact us for an informal chat to discuss the opportunity and working at Age UK Sutton. You will be able to view the job pack once you hit apply.
Registered Charity
21 - 50
Our Mission is to make Sutton a more Age Friendly place.
The client requests no contact from agencies or media sales.
Thank you!
ID: 1652 FOOD Club Assistant, Family Action FOOD Clubs
Service: FOOD CLUBS
Salary: £27,594 FTE per annum, inclusive of Inner London Weighting (£16,556.40 pro-rata per annum, inclusive of Inner London Weighting)
Location: Tower Hamlets and Aldgate (multiple sites)
Hours: 22.2 hours per week (part-time/3 days – Wednesday 9-5, Thursday 9-5 and Friday 1-8pm)
Contract: Fixed term till 31 March 2026, with possibility of extension.
Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.
We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.
FOOD Club Support Worker will support all aspects of the day-to-day running of the programme, to ensure the clubs have high standards of service delivery.
You will have previous experience in at least one of the following environments: retail, health & safety, environmental health, education and/or previous work with families
You will have an enthusiasm for delivering high quality customer service and have a clear understanding of food hygiene standards and procedures.
Main Responsibilities:
Our FOOD (Food On Our Doorstep) programme aims to: provide regular access to a sustainable supply of food to people at risk of food insecurity; encourage families to access local support services and be signposted to other agencies; increase disposable income for local families to improve life chances and wellbeing; reduce the amount of food being sent to landfill in the UK by utilising surplus food.
Key tasks and responsibilities:
1. Supporting all aspects of the day-to-day running of the programme to ensure the clubs have high standards of service delivery.
2. Supporting the FOOD Club Coordinator to carry out regular compliance checks to ensure the quality and safety of the service, in order to protect service users and Family Action.
3. Ensuring all aspects of the role are carried out in line with food safety/hygiene standards.
4. Ensure volunteers are using up-to-date allergies forms to prevent any risk to service users.
5. Support the FOOD Club Coordinator with financial checks, stock control, recruitment, induction and training of volunteers.
6. Recording accurate data to enable the FOOD Club Coordinator to report on KPIs, including uptake of the scheme, service user income, and the positive financial impact on families.
7. Encourage regular attendance at FOOD Clubs to ensure income is maintained and to prevent food wastage.
8. Provide regular feedback to the FOOD Club Coordinator on the quality of food and resources from suppliers.
Main Requirements (for details check the job description and person specification):
Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service – Enhanced level.
Benefits:
- an annual paid leave entitlement that commences at 25 working days, rising each April by one day, subject to a maximum of 30 working days plus bank holidays pro rata.
- up to 6% matched-pension contributions
- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.
To Apply:
· Click the “Redirect to Recruiter” link above and fill out our digital application form
· Closing Date: 19 December 2025
For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email Ayla Buruyan.
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role, and will reimburse your travel cost if you attend an interview.
*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.
Registered Charity
501 - 1000
Family Action is an award-winning national charity working from the heart of local communities across England and Wales.
Thank you!
At our charity, we believe in the transformative power of holidays - especially for families facing some of life's toughest challenges.
Behind every joyful moment we create is a team of dedicated professionals ensuring our operations are financially and strategically aligned. As we grow, we're looking for an Operations Manager who shares our values and wants to make a meaningul impact through scaling up delivery, unlocking new partnerships, and showing the impact holidays have on well-being and resilience.
As Operations Manager, you'll oversee the end to end experience for families, ensure compliance and quality, and use data and insights to drive continuous improvement. You'll also play a vital role in demonstrating the difference our work makes to families, funders and to us.
If you're pasionate about operational excellence, thrive in a fast paced environment, and want to make a tangible difference for families across the UK, we'd love to hear from you. This is a hands-on management role with real scope to shape how we deliver and grow.
Please provide a CV and cover letter which outlines your skills and experience for the role.
Applications close at midnight on Sunday 4th January 2026.
Registered Charity
11 - 20
We help families get time away together, often for the first time ever, helping to create confidence and hope for the future.
The client requests no contact from agencies or media sales.
Thank you!
Severndroog Castle is a much-loved Grade II* listed historic site, saved by the community and now run by a passionate charity committed to heritage, learning, and local engagement. We are looking for an enthusiastic and people-focused Community and Volunteer Engagement Manager to join our small team and help shape the Castle’s future.
This role is one of two complementary part-time positions forming a collaborative partnership model. You will work closely with the Site and Operations Manager to ensure a joined-up, positive experience for visitors, volunteers, and community partners.
This is an exciting opportunity for someone who enjoys connecting with people, building community relationships, and creating memorable visitor experiences. You will lead our volunteer programme, develop partnerships, support events, and help ensure that Severndroog Castle remains a welcoming and engaging place for all.
- We’re looking for someone who:enjoys working with people, including volunteers, community groups, and visitors
- has experience in community engagement, volunteering, or heritage/cultural settings
- is warm, organised, proactive, and full of ideas to grow participation and outreach
- is a collaborative and supportive team player who thrives in a small organization
Working pattern:
20 hours per week, including some weekends. Hybrid working, with regular on-site presence, and a minimum of one Sunday per month on site.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Seasonal Fundraiser
Make a difference this summer!
Are you passionate about nature and confident talking to people? Looking for a rewarding seasonal role where every day feels different?
Join the Fundraising Team in the Dartford area, where you’ll help inspire public support for nature.
This could be an ideal opportunity for students or those seeking recurring seasonal work.
Please apply only if you live within 10 miles of desired area - Each day you can expect to be travelling to events in Dartford and surrounding towns.
Position: Seasonal Fundraiser - Dartford
Ref: NOV20257038
Location: Dartford
Salary: £25,847.00 - £27,549.00 per annum
Contract: Until the end of August/Early September 2026
Closing Date: Sat, 3rd Jan 2026. We reserve the right to close this recruitment at any stage once we have made a hire.
About the Role
This isn’t a desk job - it’s all about people.
Each day, you’ll:
- Travel to local venues using a company van (fuel and parking covered; average travel time up to one hour each way).
- Set up engaging and eye-catching fundraising stands.
- Chat with the public about nature and the mission.
- Inspire people to support through regular giving.
You’ll spend your days outdoors, meeting new people, and making a tangible impact for wildlife. It takes confidence and resilience - but it’s incredibly rewarding.
What’s On Offer:
- Full training provided - no wildlife knowledge required.
- Stable salary (not commission-based).
- Company van for business use (all fuel and expenses covered).
- 34 days annual leave (including bank holidays, pro rata).
- Supportive, inclusive team culture.
- Flexibility to work 3,4 or 5 day weeks.
- Potential opportunity to return each summer.
What We Need from You:
- Passion for people and conservation.
- Confidence engaging with members of the public.
- Resilience and positivity when faced with challenges.
- Comfortable working outdoors and independently.
- A full UK driving licence.
- Willingness to travel on average up to one hour each way from home.
- Fundraising, sales or customer service experience (desirable).
- Availability to work 3 out of 4 weekends per month.
Additional Information
- Start Date: February/March 2026.
- Fixed-term for 7 months, until early September 2026, with the potential to return each year.
- Induction and training provided at RSPB HQ, Sandy, Bedfordshire (travel and accommodation is covered).
- Active fundraising season runs from April to September.
- We may close this advert early if sufficient applications are received.
How to Apply:
Please upload your CV and complete a short online application form. Use the cover letter section to tell us why you’re the perfect fit for this role.
Inclusion and Diversity
We’re committed to creating a diverse and inclusive charity where everyone feels valued and supported.
We particularly welcome applications from people of colour and disabled people, who are currently underrepresented across the environmental sector.
If you need any adjustments or support to apply, please contact us.
This role is not eligible for UK Visa Sponsorship. Applicants must have the right to work in the UK.
The charity is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974. #INDNFP
Please note: This role is being advertised by NFP People on behalf of the organisation
Thank you!
Clinical Support Administrator
Salary: Band 3: £27,152.71 - £30,443.60 per annum inclusive.
Contract Type: Permanent, full-time.
Hours of work: 37.5 per week (with occasional weekends).
About the job role
We have an exciting opportunity for a Clinical Support Administrator in our First Contact Team at St Joseph’s Hospice. We are looking for someone who has experience in administration and working in a healthcare environment.
The First Contact Team is a dynamic one-stop service that transforms the way patients and referral agencies access the Hospice’s services. An opportunity has arisen for a full-time Administrator to join the First Contact Team. If you are a successful applicant, you will be part of the team that acts as the first point of contact for the Hospice’s services. You will answer telephone calls from people who may be in difficult and stressful situations, provide advice and signpost to other services or agencies. You will also undertake associated administration and data entry.
The service operates 24 hours over seven days a week for advice, whilst referrals will be taken mainly in daytime hours. You will work 37.5 hours every week. Shift patterns will vary, and you will be expected to cover shifts from Monday through Friday, 8.00 am to 9.00 pm, plus occasional weekends according to the rota.
About you
You will need:
- Effective communication and interpersonal skills
- Substantial experience in a telephone-based call centre environment
- The ability to remain calm whilst working in a pressurised environment
- The ability to deal sensitively and empathetically with people in distress
- The ability to work constructively as part of a team
- The ability to pay close attention to detail, accurate recording and data entry skills
Where you’ll work
St Joseph’s Hospice was founded in 1905 by the Religious Sisters of Charity and built on a rich Catholic heritage. Today, we are an Investors in Diversity awarded charity, providing expert, compassionate care to people of all backgrounds, cultures, and beliefs across East and North London.
Our specialist palliative care services—delivered at home, in our in-patient unit, and through out-patient clinics—are grounded in respect for human dignity and guided by compassion, justice, and a deep commitment to quality. Our values guide us in everything that we do. We work to ensure that everyone receives the support they need, with kindness, understanding, and respect by delivering individualised, responsive and holistic support to patients and their families.
Why work for us?
- 27 days holiday plus public holidays, increasing up to 33 days with service
- Subsidised café and early access to retail sale events
- Season ticket/Welfare loans
- Continuation of the NHS Pension Scheme or an excellent salary-exchange pension scheme.
- Santander cycles discount and cycle to work scheme
- Health Cash Plan and access to the EAP services
Join St Joseph’s team and find out more!
Closing date: 21 December 2025.
Interview date: 5 January 2026.
We are an equal opportunities and a disability confident employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Thank you!
TPP are recruiting for an Assurance Officer on behalf of our client, a longstanding professional membership and awarding body.
Benefits
- Salary: £32,500-34,000 per annum, depending on experience
- Employment type: FTC to 31st May 2026
- Hours: Full time, 35 hours per week
- 9am-5pm Monday-Thursday with 45 minutes lunch
- 9am-4pm Friday with 1 hour lunch
- Working arrangements: Hybrid working (office in London)
- Other: Significant investment in employee CPD
About the Organisation
Our client, a respected professional body, plays a key role in maintaining quality standards within the training and certification sector. Working closely with training providers, this organisation is committed to upholding high standards of compliance and quality assurance to support the development of industry-recognised training programmes.
The Role
As an Assurance Officer, you’ll manage a portfolio of Approved Training Providers (ATPs), ensuring they meet the organisation’s stringent quality criteria. You’ll deliver exceptional customer service, address quality issues proactively, and support the ongoing quality assurance of the organisation’s certified training courses. Your role will also involve reviewing online exam videos to maintain the integrity of assessments.
Key Responsibilities
- Manage applications from organisations seeking ATP status or course certification.
- Build and maintain strong relationships with ATPs, responding to queries promptly.
- Plan and support quality assurance activities, including audits, course observations, and performance analysis.
- Review proctoring videos to identify potential malpractice and ensure compliance.
- Handle quality issues, including complaints, delegate feedback, and pass rate data.
- Prepare reports and data for audits and investigations.
- Manage invoicing and payment processes for ATPs and Technical Assessors.
- Contribute to process improvements, enhancing the ATP and learner experience.
Skills and Experience required
- Strong experience in quality assurance, ideally within an awarding organisation, regulatory environment, or professional body.
- Exceptional attention to detail and ability to critically assess information, identifying potential risks or irregularities.
- Strong customer service and account management skills with experience in building relationships with stakeholders.
- Proficiency in Microsoft Office and experience with CRM systems.
Interviews
- 2 stages
- 1st stage online
- 2nd stage in person (London)
To Apply
- Covering letter
- No more than 2 pages of A4
- Addressing the required skills and experience listed above
- CV
Deadline for Applications
- ASAP – applications will be reviewed on a rolling basis
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Thank you!
Professional Standards Manager
We are looking for a meticulous, fair-minded and collaborative Professional Standards Manager who is committed to protecting the public and championing high standards in psychotherapy, to join our Complaints & Conduct Team.
Position: Professional Standards Manager
Location: Hybrid – London-based with flexible working
Salary: £51,108 per annum (full time equivalent)
Hours: Full time, 35 hours per week (part-time considered, minimum 28 hours)
Contract: Permanent
Closing date:Friday 2 January 2026
Please note we reserve the right to close the vacancy once we have received sufficient applications, so we encourage you to apply as early as possible.
About the role
As the Professional Standards Manager, you will play a central role in the effective operation of the Complaints and Conduct Process (CCP). You will oversee the day-to-day management of investigations, assessments and adjudications of concerns raised about our registered therapists, ensuring all cases are handled with integrity, fairness and procedural accuracy.
You will ensure service standards are met, maintain robust case management records, and support colleagues through legal complexities, subject access requests and regulatory reporting.
Working closely with the Professional Conduct Committee (PCC), you will provide case updates, contribute to root-cause analysis, support the development of the annual report and attend PCC meetings as an active participant. You will also support adjudication hearings, including acting as presenting officer for interim suspension hearings, and ensure outcomes are communicated clearly to all relevant parties.
This role offers both operational responsibility and strategic impact. You will contribute to regulatory development, policy work, and reaccreditation with the Professional Standards Authority, helping to uphold professional standards and safeguard the public.
About you
You will bring experience of managing complex complaints in a professional body, regulated organisation or similar environment. Skilled at quickly interpreting detailed information, you are able to make sound, evidence-informed decisions while managing multiple priorities with care and structure.
You will be confident communicating with a wide range of people including complainants, registrants, legal professionals, panel members and internal colleagues always demonstrating clarity, empathy and professionalism.
You are committed to equity, diversity and inclusion, and support psychologically safe and reflective team environments. You will be comfortable contributing to consultations, producing briefings, undertaking policy research and supporting continuous improvement in complaints handling and regulation.
About the Organisation
The employer is the leading professional body for psychotherapists and psychotherapeutic counsellors. Alongside professional support for members, they are the leading research, innovation, educational and regulatory body working to advance psychotherapies, and emotional and mental wellness for the benefit of all. They represent training organisations and over 9,000 individual therapists - working privately or in the NHS or voluntary sector - offering a wide variety of psychotherapeutic approaches or modalities.
Their charitable objectives are to promote:
- the art and science of psychotherapy and psychotherapeutic counselling for the public benefit;
- research in psychotherapy and psychotherapeutic counselling and to disseminate the results of any such research;
- high standards of education and training and practice in psychotherapy and psychotherapeutic counselling
- the wider provision of psychotherapy and psychotherapeutic counselling for all sections of the public
Other roles you may have experience in could include Complaints Manager, Regulation Officer, Professional Standards Officer, Conduct and Complaints Manager, Quality and Standards Manager, Casework Manager, Fitness to Practise Coordinator, or Governance and Compliance Officer.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.