Customer Service Jobs in Westminster, Greater London
Summary
The Supporter Care Advisor plays an integral part in a team delivering a first class, professional customer service. We use a range of communication methods to ensure that where possible customer enquiries, donations and complaints are resolved at the first point of contact.
Interview date: 3 and 4 June 2024
Package
What we can offer you:
- Generous annual leave starting at 25 days plus bank holidays (pro-rata for part-time)
- A Cash Healthcare Plan (giving you up to £1,600 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)
- Early finish Friday and flexible working as part of our approach to activity based working (not applicable to roles with fixed shift patterns)
- 2 Days TOIL in recognition of fixed shift patterns (pro-rata for part-time)
- Discounts on gym membership
- Employee assistance programme to give you support on any issues that come up in life
- Annual season ticket loan* (on completion of your probation period and if contract is permanent or longer than 12 months)
- Very active social scene including sport teams, gardening and other activities
- Generous pension provision, life assurance and income protection insurance
- Cycle to work scheme* (eligible for scheme if contract is permanent or longer than 12 months)
*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.
Main Responsibilities
Supporter care advisors are responsible for being the first point of contact for supporters and members of the public dealing with a wide range of enquiries via phone, email, web chat, social media and letter. Advisors provide excellent customer service by putting the supporter at the heart of everything we do. Capturing data and feedback accurately after each contact is key to help us identify trends and new ways of working. They will also thank supporters for their generous donations by creating bespoke acknowledgements within agreed timeframes. We also provide a first line self-empowerment support service where advisors are expected to manage individual cases.
Ideal Candidate
Experience working in a contact centre is preferred. In addition, providing information both verbally and in writing to a high standard is key. The ideal candidate will be able to work with a high volume of enquiries and have the necessary computer skills (incl. Word, Excel and Outlook), with the ability and willingness to learn new procedures through training provided. You will also be expected to react and deal with change in a positive manner, whilst demonstrating an understanding of the emotional intelligence needed and active listening skills.
Job title: Informatics project manager
Term: Full time, two-year fixed term contract
Salary: £45,000 + generous benefits
Location: Victoria, London – hybrid (minimum of one day in office per week)
Closing date: 12 noon, Thursday 23 May 2024
Interviews: From the week commencing 3 June 2024
We are investing in Informatics (Information Technology and Information Governance) to ensure our organisation safely embraces digital opportunities to enhance our services to our members. We are recruiting for an Informatics Project Manager to join our busy, supportive and high performing Informatics team. The current focus of this role is to manage the Customer Relationship Management project which is in flight. The post holder will be expected to manage other projects as they emerge and support the organisation to implement standardised project management methods in line with best practice.
The NHS is in a significant period of reform, due to the legislative change establishing integrated care systems (ICSs) as statutory organisations in 2022. It is also in a uniquely challenging period due to ongoing operational and financial pressures, rising demand, workforce challenges, and the need to recover care backlogs. The reform agenda and operational context both mean trusts need to find new ways to work in their local systems and deliver for patients.
This role is an exciting opportunity for the right person to gain excellent experience of supporting and influencing staff throughout a membership organisation, provide assurance to an Executive Management Team and Board of Directors and achieve a practical impact on the success of our organisation.
The focus of the role may change over time, dependent on the needs of our members.
To apply, please send a CV and cover letter setting out why you are interested in the role and how you meet the person specification via our website.
NHS Providers is committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and supported and welcomes applications regardless of sex, gender identity, race, age, sexuality, beliefs, or disability. To be successful in this role you will need to be personally committed to being anti-racist and support our broader diversity work across all protected characteristics.
The client requests no contact from agencies or media sales.
Doctors of the World UK (DOTW UK) is part of the global Médecins du Monde (MDM) network, which delivers over 400 projects in more than 70 countries through 6,000 volunteers.
Our vision is of a world in which vulnerable people affected by war, natural disasters, disease, hunger, poverty, or exclusion get the healthcare they need.
Through our health programmes and advocacy, we work to ensure excluded people overcome barriers to realising their right to healthcare. Since opening in the UK in 1998, we’ve raised £10m for overseas programmes, helped 20,000 service users here and fought for healthcare as a human right for all.
We believe that every person living in the UK has the right to healthcare, and we work to influence public policy and local implementation to reduce health inequalities and ensure access to healthcare for all.
DOTWUK have a fun and friendly finance team in a small, but high-performing function and are looking for a collaborative, experienced and energetic leader for the role of Head of Finance.
In this exciting role, the successful candidate will provide the organisation with a timely, accurate and relevant financial management service by assuming day-to-day responsibility for the organisation’s accounting function, to enable the senior management team and the Board of Trustees to assess results and performance and make informed, strategic decisions, and ensure the organisation complies with statutory and corporate regulation and requirements.
You will work closely with the treasurer, directors and managers to enable them to manage their programme finances and support them to report to donors and to devise sound plans for growth and sustainability.
The UK chapter expects to grow income across all sources, including from institutions and foundations. You will play a critical role in maintaining and building on this success.
You will also be responsible for and provide input from a financial and management perspective on strategic development and the general organisation-wide structure and management as part of the Senior Management Team.
Those with lived experience of migration, the asylum system, homelessness, or exclusion from health services are encouraged to apply.
For more information on the role, including a person specification, please refer to the role profile.
Closing Date:
Sunday 9th June 2024
How to Apply
To apply, please submit your CV, covering Letter & additional information form on the link provided. Your CV and cover letter should be clearly tailored to the position and should reference points from the person specification section of the role profile. Interview dates TBC.
Applications which do not demonstrate the essential skills, knowledge, experience, and competencies will not be shortlisted.
We work tirelessly to empower excluded people to access healthcare.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
My client, a globally renowned organisation in London working at the forefront of scientific research, innovation and development now has a fantastic opportunity for an experienced, ambitious and driven HR Shared Services team leader to join them on a permanent basis.
Working alongside colleagues in the wider HR function, as HR Shared Services Manager you will lead a small HR services team to provide an effective and efficient end-to-end employee lifecycle service to the organisation. With a focus on delivering an excellent customer experience and a drive to achieve continual improvement, this is a diverse, operationally orientated and fast paced role that requires accuracy and an in-depth understanding of HR policies and processes.
Key responsibilities in the role will include:
- Managing and developing the HR Services team in the delivery of high quality, consistent daily HR support for all employee lifecycle processes, systems and activities
- Continually driving process improvements, identifying issues and working with HR colleagues and wider teams to deliver solutions
- Identifying and introducing service levels (SLAs) to meet work volumes and stakeholder needs
- Overseeing and maintaining the accuracy of employee lifecycle data entry into Workday
- Producing reports and other MI to monitor consistency and support improvements to services delivered by the team
- Coaching and motivating the team, identifying training and development opportunities to optimise performance to maximise potential
To be considered you will require:
- A track record of delivering process improvements in a customer-focused HR Shared Services environment, operating at managerial, or supervisory level
- Excellent leadership and people management skills with the ability to engage and motivate a team to deliver an excellent service
- Experience of developing SLA's with a continuous improvement approach
- A naturally inquisitive, creative and proactive approach to problem solving and initiating solutions
- Confident stakeholder engagement and relationship management skills with the ability to confidently challenge
- Excellent IT skills and experience of working with an HRIS (Workday would be ideal)
- Up-to-date knowledge of employment law
In return you can look forward to developing your HR career in an open and inclusive organisation that actively encourages ambition, collaboration and innovation, as well receiving a competitive salary package that includes extremely generous annual leave and pension arrangements.
Please note; this role is being offered on a full-time basis and offers hybrid working requiring a minimum of 3 days per week working from the central London office.
Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world. We are one of the largest student-led organisations in the UK. It is a charity with over 48,000 members. We provide opportunities for 300 staff and have an annual turnover of more than £10.5m.
We are looking for a Café Supervisor to be responsible for the day to day supervision and management of their designated Union Cafe. The post holder must ensure a high quality service, implementing new products as directed by the Catering Manager and ensuring the highest standards of health and safety and statutory regulations are met and maintained
The role is a full-time and permanent contract.
Do you have previous supervisory experience in a café or retail environment? Have you got experience of ensuring that health and safety, food hygiene and other statutory requirements are met?
The post holder will be responsible for ensuring the café is open for business and ensuring a high-quality customer service at all times. The successful candidate will support the Catering Manager in determining hours of service, price, products, product range, potential new opportunities, and service standards. The Café Supervisor will also be in charge of undertaking ongoing merchandising to ensure customer awareness of available products/services and continued sales growth.
Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
We are seeking an experienced fundraiser with a passion for our mission to equip our organisation with the financial resources needed to meet our objectives as we work to scale our fundraising by growing our charitable income across all funding streams, maximising supporter engagement and fulfilling fundraising operational duties such as ensuring that we have a database that is organised, up to date and fit for purpose.
This is a new role, joining a small but growing Fundraising Team, and having a real input into our plans and strategies for the future. Reporting to the CEO, the successful candidate will oversee most fundraising income generation activity.
The Fundraising Manager will build positive relationships to secure significant income and develop new relationships specifically with churches and individuals, bringing in regular and targeted income through regular donations, fundraising campaigns and events. The ideal candidate will have fundraising experience covering several areas including Individual Giving; Churches, Fundraising Appeals/Campaigns as well as experience in managing the operational aspects of fundraising (database, compliance with codes of practice and fundraising regulations, creating fundraising campaigns and ‘asks’). Through this, you will assist the whole organisation in our commitment to showing kindness, raising self-belief, and inspiring hope for the future in the individuals we serve.
Main duties and responsibilities
Fundraising Overview
1. Develop, deliver, and monitor a fundraising strategy for Pecan.
2. Maximise the contributions and connections with local churches and individuals.
3. Coordinate all Appeals including the Pecan and Foodbank Christmas fundraising campaigns and Big Give Campaigns across all income and media streams.
4. Research and utilise new fundraising streams and opportunities across Pecan such as Payroll Giving, Legacies, in Memory Giving and Online Giving.
Supporter Engagement and Stewardship
1. Establish systems, procedures, proactive stewardship, and an engagement programme to provide the highest levels of service to Pecan’s supporters.
2. To be responsible for thanking all supporters and managing a supporter engagement journey – ensuring that effective processes are in place and driving levels of satisfaction and loyalty.
3. Act as the ‘first point of call’ for all supporters and managing complaints and issues, ensuring they are reported centrally within agreed procedures, that they are resolved or escalated as necessary and maintaining excellent communication with supporters throughout these processes.
4. Develop and implement stewardship programmes including reactivation of lapsed donors.
Database Management
1. Assist with setting up our CRM database with responsibility of developing and maintaining the database, ensuring efficient, appropriate data capture and analysis for the purpose of effective stewardship, fundraising and communications.
2. Maintain data management standards, assisting with the implementation of processes and policies ensuring best practice is followed.
3. Train other staff members to be able to use the database sufficiently.
4. Ensure all records, fundraising data and fundraising administration is kept up to date and all information is GDPR-compliant.
5. Reconcile fundraising income with the Finance Manager, including Gift Aid claims, missed, failed payments and Direct Debit cancellations.
Individual Giving
1. Develop an Individual Giving and Acquisition strategy that drives growth for individual giving across multi-channel campaigns and initiatives.
2. Lead all individual giving streams such as direct mail appeals, online donations, regular campaigns and appeals to maximise income generation.
3. Work with the Marketing Manager on fundraising communication and to ensure donors are kept up to date on the difference their support makes.
4. Develop campaigns and messaging that engages new segments and audiences.
Church Giving
1. Inspire churches to journey with us as we transform lives in Peckham.
2. Pioneer and develop a broad range of relationships with churches, organisations, and denominations across Southwark.
3. Work strategically with denominations to inspire partnership and engagement with Pecan across their networks and congregations.
4. Build a team of speakers who will host and speak at meetings with churches and Christian networks in Southwark.
5. Be willing to represent Pecan at external events, including Christian exhibitions and festivals, church talks etc…
6. Increase income from churches.
Fundraising Appeals and Campaigns
1. Work alongside teams and Partnerships Manager to project manage fundraising appeals and campaigns including Pecan at 35yrs; Christmas Campaigns etc.
2. Overall responsibility for Big Give Campaigns.
3. Oversight of Enthuse campaign pages.
4. Establish a corporate fundraising strategy with an accompanying narrative, alongside the Partnerships Manager, to explain the work of Pecan to potential company supporters.
5. Tailor campaigns and appeals for different audiences and supporters alongside Partnerships Manager to target corporates; smaller local businesses; individuals and churches.
Staff and Volunteers
1. Support with recruiting fundraising volunteers as appropiate.
2. Management of a part time Partnerships Manager with responsibility.
3. Work closely with Head of Services and Head of Food Services to ensure all fundraising is coordinated.
Wider organisational responsibilities
· Attend Pecan team meetings as and when required, including meetings where there may be a time of prayer and reflection.
· Read and adhere to all policies and procedures.
· Lead on applications to charitable trusts or statutory bodies with support from the Head of Services.
· Undertake responsibilities associated with being a member of the Pecan team.
· Perform all the duties required by the post in line with Pecan’s ethos and values statement, its commitment to a policy of equal opportunity and its aim of serving the community in a caring and practical manner.
· Carry out other duties as agreed by the Chief Executive Officer.
· In agreement with your line manager, pursue a personal programme of learning and development to enhance your skills and performance.
Who we are
We are Gunnersbury Museum & Park Development Trust - a registered charity which manages west London’s Gunnersbury Park and 21 listed buildings and structures within it.
We welcome nearly a million people to Gunnersbury each year: some for a friendly game of footy or tennis, others for the wedding of their dreams or even a local community group going down memory lane in the museum.
Gunnersbury Park & Museum hosts a variety of events from outdoor music concerts, park events and exhibitions to weddings, corporate hire, filming and photo shoots.
We could also tell you about our local history museum winning NPO status, our 186 acres of Grade II* listed parkland which has been awarded Green Flag and London In Bloom Gold, our education and community programmes, or our brand-new sports facilities.
There’s so much to be excited about at Gunnersbury and a real opportunity to help shape its future by joining our team.
Role description
As Commercial Sales & Events Coordinator you’ll provide essential administrative and operational support to the weddings and event hire team. Dealing with initial enquiries and conducting show-rounds to putting together event packages and maintaining the booking system are all in a days work. In addition, you’ll be adept at liaising with clients and suppliers, setting up for events and delivering the best possible experience to guests on the day – always making sure we deliver a first-class service. Weddings, film shoots (we can certainly name drop a few people!), event and venue hires - you’ll deliver excellent customer service and administrative support. You’ll be helping to maximize Gunnersbury’s commercial potential and ensure a safe and welcoming environment for everyone. There is real variety to this role and an opportunity to work across all areas of the estate.
Benefits:
- Salary £26k - £29k / annum
- Full time, 37.5 hrs/week, working 5 days out of 7, some evenings and weekends
- 25 days holiday + bank holidays
- Private healthcare
- Pension scheme with 7% employer contribution
- Cycle to work scheme
- Season ticket loan
- Subsidised gym membership
- 20% Retail discount
To apply for the role of Commercial Sales & Events Coordinator please send your CV and a cover letter outlining how you meet the requirements of the role via the Visit Gunnersbury website.
Closing date: 23.59 on Monday 27th May 2024
Interviews: Monday 3rd June and Tuesday 4th June 2024
The client requests no contact from agencies or media sales.
We have ambitious goals here at the Royal College of Radiologists (RCR) and are looking for an experienced and strategic Head of IT to join us. The RCR is a charity with a focus on supporting doctors who deliver medical imaging and cancer services and we require a passionate and dynamic IT professional to helps us continue making a difference.
As Head of IT, you will lead the strategic planning for the function, playing a pivotal role in shaping the technological landscape of the RCR, leading on all technology related matters across the RCR with the responsibility for ensuring our IT offer remains current, efficient and effective to support our mission and strategic objectives. You will also lead and motivate our reputable high-performing IT team ensuring excellent IT service support to the organisation is a constant.
If you are an outward facing IT professional who is user and business focused wanting to contribute to our meaningful mission and can help deliver our ambitious strategy, we welcome your application.
What you will do:
- Lead the strategic development of the IT function.
- Provide leadership to the IT team, galvanising them around the goals.
- Develop an in-depth understanding of our internal IT and systems infrastructure to advise on business needs.
- Lead and develop the RCR’s programme and change boards to maintain effective oversight of changes to IT applications and digital services.
- Ensure the IT team delivers excellent customer service.
- Create and maintain effective IT Business Continuity (BC) and Disaster Recovery (DR) plans that ensure the RCR can respond to challenges.
- Develop, agree and manage the IT revenue and capital expenditure budgets.
What you will need:
- A strong understanding of enterprise technology solutions in a digital world.
- Skilled leader and staff manager, able to lead, motivate and develop a team.
- Experience of setting, agreeing and implementing a strategic plan.
- Effective interpersonal skills, with the ability to negotiate and influence.
- Strong analytical and evaluative skills.
- Ability to plan and prioritise a substantial programme of work.
Why join us?
- Make a difference to the lives of Doctors and the specialities they work in every day!
- Hybrid working (40% working week can be done remotely)
- Modern working environment
- Equipment provided to work from home
- Generous annual leave allowance
- Excellent pension scheme
- Interest free season ticket loan and cycle to work scheme
- Employee Assistance Programme
If you are an outward facing IT and programme management professional who puts the users and business needs first we encourage you to find out more about the position, the RCR and instructions on how to apply in the Head of IT candidate pack.
Location: Hybrid working between the Aldgate, London office and home.
Salary: £22,800 - £24,000 pro rata for 21 hours per week. The FTE salary is £38,000 - £40,000 per annum.
Contract: Fixed term until 31 December 2024 and part time (21 hours per week).
At Asthma + Lung UK, we believe that our people are our greatest asset. We are dedicated to fostering a positive and inclusive work environment where every team member can thrive. We are seeking a dedicated and proactive People Advisor to join our HR team and help us make a difference!
Asthma + Lung UK is the only charity in the UK fighting for everyone with a lung condition, aiming for a world where everyone can breathe with healthy lungs. We fund cutting-edge research, provide advice and support for the 12 million people who will get a lung condition during their lifetime. We also campaign for clean air and for better NHS diagnosis and treatment.
As a People Advisor, you will play a crucial role in supporting our employees and managers across a range of HR functions. Your main responsibilities will include providing expert advice on HR policies, managing employee relations, managing the recruitment lifecycle and ensuring compliance with employment laws. You will have the opportunity to work on exciting people projects.
You will have excellent customer service skills, excellent IT skills and experience working at an advisory level with HR. You will be organised, a good communicator and a team player.
As well as a competitive salary, you’ll enjoy a range of benefits including 30 days annual leave (plus bank holidays), membership of a health cash plan, employee assistance programme, cycle-to-work scheme, interest-free annual season Travelcard loan and pension scheme. This is a fantastic opportunity to join an organisation committed to being the driving force behind the transformation of lung health.
Location: Hybrid working between the Aldgate, London office and home.
Contract: Fixed term until 31 August 2025.
At Asthma + Lung UK, we believe that our people are our greatest asset. We are dedicated to fostering a positive and inclusive work environment where every team member can thrive. We are seeking a dedicated and proactive People Advisor to join our HR team and help us make a difference!
Asthma + Lung UK is the only charity in the UK fighting for everyone with a lung condition, aiming for a world where everyone can breathe with healthy lungs. We fund cutting-edge research, provide advice and support for the 12 million people who will get a lung condition during their lifetime. We also campaign for clean air and for better NHS diagnosis and treatment.
As a People Advisor, you will play a crucial role in supporting our employees and managers across a range of HR functions. Your main responsibilities will include providing expert advice on HR policies, managing employee relations, managing the recruitment lifecycle and ensuring compliance with employment laws. You will have the opportunity to work on exciting people projects.
You will have excellent customer service skills, excellent IT skills and experience working at an advisory level with HR. You will be organised, a good communicator and a team player.
As well as a competitive salary, you’ll enjoy a range of benefits including 30 days annual leave (plus bank holidays), membership of a health cash plan, employee assistance programme, cycle-to-work scheme, interest-free annual season Travelcard loan and pension scheme. This is a fantastic opportunity to join an organisation committed to being the driving force behind the transformation of lung health.
About the role
Our Surrey Volunteer Recruitment Manager (VRM) works closely with VRMs in Herts and London and our marketing team to promote the MCR programme to organisations and individuals. The purpose is to recruit committed volunteers who will mentor a young person in their school for one hour a week during term time. Based from home, our VRMs work closely with the wider MCR team ensuring a balance of autonomy and support. Travel to meetings, events and the Hertfordshire office are all reimbursed.
Key responsibilities:
-
Recruit volunteer mentors to reach monthly targets both through engagement in the community and with organisations
-
Source and attend in person and remote events to recruit volunteer mentors
-
Clearly communicate the charity's purpose and the benefits to young people and mentors, developing purposeful relationships with prospective mentors and organisations through face to face meetings and presentations
-
Work with colleagues to deliver on mentor recruitment plans and share best practice
-
Working closely with the VRMs in Herts and London and our marketing team manage effective recruitment campaigns
-
Manage systems to evaluate and assess effectiveness of strategy and practice
About you
-
Experience of and expertise in relationship-building on an organisational and individual level
-
Experience presenting compelling and emotionally engaging information sessions to stakeholder organisations and individuals
-
Experience and understanding of the importance of recruiting a diverse range of volunteers
-
Can-do, proactive, flexible, solution-focused attitude
-
Belief in young people’s potential, modelling motivation, commitment and resilience
You may have experience of mentoring, volunteering or the third sector. You will be a people person, open minded and equally comfortable presenting to large audiences and engaging on a one to one basis.
About us
MCR Pathways is an award-winning charity established in Glasgow in 2007. Our mentoring programme is now delivered in schools across the whole of Scotland as well as Hertfordshire, Surrey and, soon, West London. Our passionate team is dedicated to helping Surrey's most vulnerable young people gain in self-confidence, identify their skills and recognise and fulfil their potential. Our vision is for all young people to experience equality of education outcomes, career opportunities and life chances. Our in-school mentoring has profound impacts on school pupils in their confidence, wellbeing, achievement and post-school progression. MCR Mentors are volunteers who make and experience a life-changing difference. You will be joining a friendly and supportive team who love what they do and enjoy working with each other. We model our values and many of us are also mentors ourselves.
Benefits of working for MCR Pathways include: Life Assurance - 4 x salary, 33 days annual leave in first year rising to 38 days from 2nd year of employment, additional day off for your birthday, charity worker discounts.
Assistant Rent Income Officer
Agile working from London and home working £31,703 - £35,578 pa
Are you looking to gain experience while working for a leading housing and homelessness charity?
Our client is looking for 2 people to join their dynamic and friendly Rent Service Team in Assistant Rent Service Partner roles.
This busy team processes Housing Benefit payments from 55 local authorities in the UK and collect over £45 million in rent and service charge plays a key role in the organisation to support clients to rebuild their lives. In this role you will:
- Provide administrative support to the Rent Service Team to facilitate early intervention of rent arrears overall.
- Be responsible for a caseload of up to 750 residents; working proactively to support clients in prevention of rent arrears within your designated caseload.
- Use your sound influencing skills in the recovery of former tenant rent arrears.
- Communicate effectively to provide high levels of customer service to internal and external stakeholders.
In this role you will be required to work for at least 2 days per week from their office in Tower Hill, London. This allows for training, in person collaboration, team building, line management and other relationship building opportunities. They support a flexible approach to work with opportunities for agile working for the rest of your week, from home.
About you
They think these roles offer a great opportunity for proactive people looking to develop the skills required for future career progression. We encourage you to apply if you can provide excellent customer service and demonstrate the below:
- Some knowledge, and experience of tenancy management, income and arrears collection, or a willingness to develop these skills.
- An understanding of general benefit legislation and its effects on vulnerably housed people and people experiencing homelessness.
- The ability to work as part of a team with good communication skills to communicate effectively, both verbally and in writing with a variety of different people.
- Strong administration skills, attention to detail and the ability to use different IT packages including Microsoft Office.
- Good organisation and the ability to effectively prioritise your own time and workload.
Closing date: 10am on 3 June 2024
Interview and assessments on: 12-14 June 2024
Our client is committed to creating a diverse and inclusive workplace. They strongly encourage applications from all under-represented groups.
Are you an experienced supporter or customer care professional with a background in charity or a commercial environment? Do you want to manage best practice relating to our supporter engagement? If so, come and join our London team and contribute to the work that we do at Sue Ryder.
Reporting to the Supporter Services & Standards Manager you will be a key team member of a busy Supporter Experience, Data and Insight Team, overseeing engagement activities across fundraising. Our team are here for people when it matters, and that includes each other. We encourage, inspire, and help one another, and celebrate success.
Key responsibilities
• Line managing the Engagement & Contact team and leading them to success, tracking and reporting on SLAs and KPIs to ensure we deliver excellent service to all supporters.
• Managing the supporter contact centre within the Fundraising directorate, taking on the role of lead relationship manager with the software provider.
• Overseeing supporter complaints and conflict resolution within Fundraising, acting as a point of escalation, advising and overseeing the implementation of solutions.
• Working closely with the wider Supporter Experience, Data & Insight Leadership Team, to deliver strategic projects and plans.
This is an excellent opportunity for a capable and proactive individual to take the next step in advancing their career.
Our benefits:
- Ability to work from home 3-4 days a week in a hybrid focused team
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time), - Company pension scheme
- EAP support scheme
- Staff discount with thousands of retailers
- Enhanced maternity, paternity and adoption pay
- and lots more. Please visit our careers website for the full list.
Closing date: 27th May
Interview date: We are interviewing on a rolling basis
Please note we reserve the right to close the vacancy early if a sufficient amount of candidates is received
We aim to give all candidates the opportunity to perform at their best during our recruitment process. Please let us know if you require any adjustments
If you want more than just a job, we want you. Join the team and be there when it matters.
Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.
Head of Commercial Services
Salary: £52,000 per annum, with competitive benefits package, and potential for ‘on-target earnings’, linked to performance
Contract: Permanent
Reports to: CEO
Hours: Full time (40 hours per week including one hour lunch break each day)
Start date: As soon as possible after 1st September 2024 (start date flexible but organisational need is from September)
Location: Home-based (travel costs paid for meetings)
Job Description
Waterwise is looking for a Head of Commercial Services. This is a new permanent role on our Senior Leadership Team, reporting to the CEO and specifically designed to deliver against the next phase of Waterwise’s journey – increasing our reach and impact on water efficiency both within and beyond the water sector. You’ll be leading and broadening our commercial offer, helping us drive even greater impact in water efficiency, and the income to support it, across the UK. You’ll refine our proposition and pricing of existing services, seeking opportunities to cross-sell additional services to existing audiences, as well as broadening our reach, engaging with completely new audiences and developing and shaping new commercial services aligned to new customer needs. You will have strong experience at senior level in driving commercial impact for good, and everything this involves in terms of income, growth, commercial strategy and delivery, and risk management. You’ll be working closely with our Board, and reporting to the CEO and the Board on finance and risk.
For full job description, person specification and details, download the candidate pack.
About Us
Waterwise is the leading independent voice in the UK for using water wisely, for the benefit of people and the planet. Our vision is that water is used wisely every day, everywhere, by everyone. We are the UK’s conscience on water efficiency, on behalf of people and the planet, and are experts in water efficiency policy, regulation, research, behaviour and campaigns. We are a happy and growing team, and our staff survey reflects that the CEO’s number 1 priority is staff wellbeing – followed in second place of course by water efficiency, our mission.
Benefits
This is a home-working position with travel for meetings. Our competitive non-financial benefits package includes the Four Day Week – 80% of contracted hours for 100% of contracted pay (we don’t work on Fridays). Other benefits at Waterwise include homeworking; a positive, values-based environment and inclusive culture where it feels safe for employees to say ‘no’ on grounds of workload; death in service benefit at x2 of salary; paid chartered and professional memberships; individual and team training budgets; maternity leave and adoption leave beyond statutory; and sickness pay beyond statutory.
Our Values
At Waterwise, we’re committed to driving equity and preventing discrimination at work and in the work we do. We know that simply having a diverse workforce is not enough. We want to create an inclusive environment within Waterwise and in our work and events, where everyone can contribute their best and develop to their full potential. We celebrate and value how different everyone is, and we work hard to ensure everyone is treated with dignity and respect. This aligns with our ‘People’ value that we will prioritise staff wellbeing, and will be an inclusive, kind and positive team.
You can read our Equity, Diversity and Inclusion statement on our website.
We want to ensure that our recruitment process is inclusive of and accessible for everyone.If you are interested in applying for a role with us and think you may need some additionalsupport or reasonable adjustments made to any part of the recruitment process, please get in touch.
For this role we particularly encourage applications from candidates who are likely to be underrepresented in Waterwise’s workforce. These include people from the global majority, LGBTQI+ people, and men.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
About Us
Would it inspire you to see the tangible impact of your work on the world? To work for an organisation that is committed to making a positive difference for people everywhere? If so, we could be the organisation for you. We are the Chartered Institute of Building (CIOB), the world's largest and most influential professional body for construction management and leadership.
About the role
As Facilities & Governance Coordinator you will act as a first point of contact in our London office, and work in collaboration with the Governance team across their full range of activities, and consult regularly with the rest of the organisation, Trustees and Members. You will be responsible for coordinating meetings and services across the Institute and providing effective and efficient administrative support across the team.
Key responsibilities will include:
- Providing a professional and welcoming service to all internal and external visitors to the office.
- Managing all office signage (to include door and reception screens), ensuring these are accurate and up to date at all times.
- Managing diaries for all office meeting rooms, co-ordinating necessary arrangements for internal and external meetings, to ensure efficient and appropriate use of the meeting space available in line with office guidelines.
- Maintaining day-to-day contact with Building Management, reporting any issues as required and overseeing their resolution.
- Providing ongoing day-to-day management of all office suppliers and service contracts, including but not limited to preferred suppliers for facilities maintenance. Ensuring strong relationships are maintained and the performance of all suppliers is to an acceptable level, escalating issues where appropriate.
- Provide administration support for the Governance team including but not limited to making and communicating all necessary travel and accommodations arrangements, preparing meeting packs and dissemination as required and supporting all meeting set-up requirements e.g. technology, room set up and refreshments.
- Acting as the main point of contact for CMYA applicants once in the judging process, coordinating their application from entry through to completion of the interview process, ensuring a consistent, high-quality experience is delivered throughout.
- Being a first aider and fire Marshall for the Office.
- Taking day-to-day responsibility for the health and safety procedures for the London office.
About You
The ideal candidate will have/ be:
- Excellent communication skills
- Strong organisation skills with the ability to remain calm under pressure, manage a busy workload and prioritise accordingly.
- Ability to communicate with potential and current members with varying levels of seniority.
- Excellent administration skills, including drafting reports, managing complex programmes and projects administration and logistic planning.
- Demonstrative experience in a customer-facing senior administrative role, with the ability to always provide the highest level of customer service.
- Ability to work on their own as well as part of a team.
- Strong computer skills.
Benefits
- Competitive salary
- Generous Holidays
- Additional birthday day off
- Pension contribution
- Employee Assistance Programme
- Private Medical Insurance
- Life Assurance
- Learning and Development
Job Title: FM & Governance Coordinator
Location: London (on site)
Working Hours: Full Time, 36 hours per week
Contract Type: FTC until December 2024
Salary: £27,000 per annum