Customer service jobs

Job Summary

• Job title: Impact and Sustainability Manager
• Area of work: Impact and Sustainability strategy
• Contract type: Permanent
• Employment type: Full-time
• Location: London
• Working environment: Hybrid, 3 Days per week
• Working hours: 37.5 hours per week
• Annual leave: 30 days. 5 Volunteering days
• Pension: 10% employer contribution
• Other benefits include: private medical insurance, flexible working hours, cycle to work scheme, and Season Ticket Loan.
• Closing: midnight, Wednesday 3rd September

Overview/Purpose
To lead, deliver and continuously improve a programme of work that communicates the long-term environmental and social impact of a major infrastructure asset in London. This role will be central to shaping how the organisation demonstrates its legacy and future value across three interconnected areas:

• Environmental Impact & Data Reporting - analysing and presenting tunnel performance data, including water quality improvements, in collaboration with research institutions and internal teams.
• Strategic Partnerships & Responsible Business - managing and evaluating partnerships that support sustainability, social value, and community engagement, while identifying new opportunities for impact.
• Sustainability Strategy & Thought Leadership - contributing to the organisation's positioning as a responsible asset manager and leader in ESG, supporting senior stakeholders with credible insights and content for external forums and publications.

The role holder will ensure these programmes are delivered effectively, with a focus on strategic thinking, stakeholder engagement, and continuous improvement. They will work closely with cross-functional teams including finance, communications, and operations, and will be responsible for integrating ESG metrics into reporting frameworks aligned with industry standards. This is a hands-on, purpose-driven role suited to someone passionate about sustainability, public value, and infrastructure excellence.

Key Responsibilities
Leadership and Strategy

• Develop and evolve the organisation's impact and sustainability strategy to reflect its transition from infrastructure delivery to asset management.
• Shape and communicate the long-term environmental and social value of the project, including its contribution to water quality, public health, and urban resilience.
• Support the leadership team with strategic insights and data to position the organisation as a thought leader in ESG and infrastructure excellence.
• Align sustainability and impact initiatives with broader organisational goals and stakeholder expectations.

Management and Oversight

• Lead the reporting and communication of tunnel performance data, including environmental metrics and partnership outcomes.
• Monitor and evaluate existing partnerships, including those focused on social value, community engagement, and responsible business practices.
• Deliver clear, accessible reports and presentations on tunnel impact, including carbon emissions and ESG metrics.
• Manage external contracts and partnerships, ensuring performance and value for money.
• Collaborate with internal teams (e.g. Finance, Communications, Treasury) to support ESG reporting and sustainable finance frameworks.

Stakeholder Engagement

• Engage with external stakeholders, including research institutions, community groups, and industry bodies to promote the tunnel's legacy and future value.
• Identify and pursue opportunities for public engagement, advocacy, and strategic collaboration.
• Proactively seek engagement opportunities.

Skills & Experience Required
Essential

• Proven experience in sustainability, impact management, ESG, or infrastructure-related roles.
• Strong understanding of environmental governance, social value, and sustainable finance.
• Ability to interpret and communicate technical data to diverse audiences, including water quality and carbon emission metrics.
• Experience managing partnerships and evaluating programme outcomes.
• Excellent stakeholder engagement and strategic thinking skills.
• Strong written and verbal communication skills, with the ability to advise senior stakeholders confidently.

Desirable

• Knowledge of infrastructure operations and asset management.
• Experience working with charitable organisations, community groups, or public sector bodies.
• Familiarity with environmental reporting frameworks and ESG standards.
• Purpose-driven mindset with a passion for long-term impact and sustainability.
• Collaborative and adaptable, with a hands-on approach to delivery.
• Experience in budget management and performance oversight of external contracts.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. If you have the relevant experience you will be contacted.

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The Opportunity:   

The Aspiring Professionals Programme Coordinator (APPC) role will be well-suited to someone who is focused on the best ways they can help the aims of the charity as well as those of our participants and partners. An APPC is responsible for supporting the delivery and development of the Social Mobility Foundation’s programme of activities for young people through their S5-6/sixth form and university years.   
The SMF offers in-person and online support and opportunities, so this role will involve providing virtual and in-person support to students and working with employers across the UK.

Key Responsibility Areas:
1. Project Delivery 

• Deliver key projects including recruiting and onboarding students, creating digital resources and student events  
• Support with programme pilots, scoping (and delivering on) new activity   
• Collaborate and build relationships with our employer partners, schools, and universities to support our young people in their applications for university, internships and graduate roles  

 2. Monitoring and Evaluation  

• Maintain accurate records across relevant databases, updating data accurately and in a timely manner  
• Contribute to evaluation for key work areas (residentials, events, internships etc), produce high quality evaluation reports where required.

3. Stakeholder Management

• Communicate to internal and external stakeholders in a timely and professional manner  
• Proactively update external partners (i.e. employers) on your work areas, flagging risks in a timely manner with relationship managers  
• Manage internal student queries and maintain consistent stakeholder (e.g. students) processes through regular communication  

4. Activity Delivery  

• Coordinate planning and delivery of skills sessions, partner events, university visits, and other activities, both virtually and in person across the Social Mobility Foundation’s target cities across the UK  
• Create digital resources to support all provisions

Please see full job description attached for more details. 

Person Specification:

We need someone who will demonstrate our organisational skills-based competencies - as listed below: 

1.  Leadership
2.  Communication
3.  Adaptability
4.  Professionalism 
5.  Decision-making

Technical knowledge, understanding and experience required:

• Basic Microsoft Office, particularly Microsoft Excel  
• A basic understanding of the barriers young people face in accessing university and particular careers  

General requirements:
Ways of working:

• Most of our work is office based, but you will spend a lot of time collaborating with other teams and clients via email, telephone and other communications channels such as Teams or Zoom.  
• This role requires you to staff residentials for students on our Programme. This means that during the summer period (Jul – Aug) you will be expected to stay overnight on-site (in the UK - exact location to be confirmed closer to the time) for a period of up to two-weeks, help run the residential and be responsible for the welfare of the young people involved.

Travel:

• Please note this role will require some travel to our Newcastle office during our peak delivery period (February-May) which could be up to 4 times per month. 

• Travel and accommodation if required will be covered by the SMF. 

• TOIL will be given for any work that is completed outside of usual working hours. 

Benefits:

• 33/34 days (England & Wales and Scotland respectively - includes bank and public holidays)
• Cycle to Work Scheme
• Employer pension contributions of 5% of ‘qualifying earnings’
• Employee Assistance Programme available to staff and their family
• Flexible work options such as hybrid working, flexitime, part-time
• Regular staff team building and business planning “away days”

How to Apply:

If you are interested in applying for this role, please head over to our website and (via our application portal) submit the following by 23:59pm, on Sunday 31st August 2025:

1.  A cover letter outlining your suitability for the post along with specific examples from past experience (500 words maximum).
2.  A short statement answering the question: What do you think are the main concerns the young people that SMF target face regarding access to universities and professions? (500 words maximum)

Please note:  

• If you use an AI tool such as ChatGPT, please make sure your application still reflects your true skills and experiences. 
• Generic or incomplete applications will not be considered.  
• Applications are reviewed on a rolling basis however the job advert will not close before the stated date. 

The Social Mobility Foundation is an equal opportunity employer and values diversity and applications from all backgrounds. 

Interviews: First round interviews will take place from between the 8th and 12th September 2025 . The interview may be followed by a short-written task, related to the role you have applied for. This will be arranged after interview. 

Fuel Bank – Triage Support Advisor

Location – Remote based role with occasional travel to the Midlands for team meetings & training.

Hours – Part & Full Time Positions. F/T – 37.5 hours Monday to Friday. P/T 18.5 hours flexible Monday to Friday to suit the needs of the charity and individual’s work life balance. 

Salary - £27,000.00 pro rata

Are you a confident communicator with strong administration skills? Are you happy to work in a busy reactive role processing queries and applications? Are you flexible, empathetic and able to deliver great customer service to our clients via email and telephone interactions?

Fuel Bank Foundation is the only UK charity to focus on the challenges of people living in fuel crisis. We provide emergency financial support through our network of partners who identify people who cannot afford to pre-pay for their energy.

As Triage Support Adviser at Fuel Bank Foundation, you will be the first point of contact for beneficiaries, partners, or referral agencies seeking assistance. Your primary responsibility will be to assess needs, gather essential information, and direct each query to the appropriate team or resource. You’ll play a critical role in ensuring that those in need receive timely and accurate support, helping maintain smooth day-to-day operations within the Foundation’s support services.

Key Responsibilities

Initial Contact & Needs Assessment

• Inbound Enquiries: Respond to incoming calls, emails, or online requests, providing a welcoming and empathetic first point of contact.
• Information Gathering: Ask relevant questions to understand the nature of each enquiry—whether a client needs immediate fuel assistance, advice, or referral to another service.
• Basic Eligibility Checks: Perform preliminary assessments to confirm a caller’s eligibility or direct them to the right partner agencies.

Triage & Referral

• Case Prioritisation: Quickly identify urgent cases (e.g., no heating supply, extreme vulnerability) and escalate them as needed to senior colleagues or specialized services.
• Routing Calls/Emails: Forward complex queries or those requiring in-depth guidance to the appropriate department (e.g., Customer Support, Policy & Impact, Finance for voucher-related questions).
• Follow-Up Coordination: Log essential details for each interaction, ensuring smooth handovers and timely follow-up by the relevant team member.

Data Entry & Record Keeping

• Database Management: Accurately input beneficiary information into the Foundation’s CRM or case-management system, maintaining up-to-date records in line with data protection policies.
• Documentation: Keep clear notes on calls, emails, and web form submissions, tagging them with relevant categories (e.g., urgent, general enquiry, advice request).
• Reporting: Support team leads by generating basic reports or summaries on enquiry volumes, types of requests, or common issues.

Communication & Collaboration

• Liaise with Colleagues: Update other teams or managers about trends in call types or emerging issues that might require policy changes or additional resources.
• Team Support: Assist in scheduling, task delegation, or administrative tasks when needed, contributing to a well-coordinated triage function.
• Stakeholder Engagement: Occasionally interact with partner organisations, local agencies, or other charities to exchange referral information or confirm assistance protocols.

Quality & Compliance

• Adherence to Policies: Follow all internal guidelines, including safeguarding, confidentiality, and data protection (GDPR).
• Continuous Improvement: Identify recurring enquiry patterns or potential service gaps, suggesting improvements to triage processes.
• Professional Development: Stay informed about any updates in the charity’s programs, fuel poverty regulations, or relevant partner services.

What will you receive in return:

· Support from a team of like-minded individuals who will support you to succeed in the role.

· Annual leave entitlement of 27.5 days (FTE), plus bank holidays plus the option to buy/sell extra days.

· A flexible working week to ensure work life balance.

· Enhanced pension contributions.

· Equal opportunity employers.

· Full onboarding programme with ongoing training and development opportunities.

The Operations Administrator will work closely with the broader Operations team to provide centralised communication and administrative support, and effective coordination across all aspects of the work of the Operations team.

As this role is central to the work of the Operations team, the person will need to be proactive, organised, and able to juggle multiple tasks and deadlines. As well as being the key link between the Operations team and the Research and Communication teams, they will need to be able to work well with the wider organisation and provide excellent customer service to a variety of stakeholders globally. A key focus of the role will be to ensure data accuracy across a variety of platforms, drafting and coordinating centralised communications with Operators, and support reporting on the activities of the Operations team. The successful candidate will not only have strong administrative skills and experience but will also have strong experience within communications and/or research.

Key responsibilities:

Communications:

• Coordinate central communications for all Operators including production of newsletters, sharing Award Community updates and annual reminders.
• In conjunction with the relevant Senior Manager, plan and deliver the annual communications calendar for each Operator.
• Being the key link between the Operations and Communications teams.

Centralised administration:

• Alongside colleagues, provide administrative services to the Operations team responsible for the management of all Operators.
• Maintain and report on the Annual Operations Calendar.
• Coordinate Operations team meetings.

Data/reporting:

• Ensure data accuracy across various platforms, including but not limited to Salesforce, our website, and the Award Community (our online learning platform).
• Manage the structure and storage of records on the Shared Drive for the Operations Team.
• Produce and share regular reports with the Operations Team and the wider Foundation.

Licensing & quality:

• Fulfil the role of lead reviewer on licence reviews for all Operators.
• Support the Licensing team with coordination of licence reviews for all operators.
• Support the onboarding of new Operators including, but not limited to, issuing licence certificates.
• Support coordination of annual policy review.
• Support coordination of the Operator Annual Reporting process.
• Manage the coordination of the external activity provider processes and ensure the published list is accurate and up to date.

Operations/programme/growth:

• Support Operations Managers to process Award authorisations for IACs.
• Support the administration of Operator events including centralised coordination activities such as setting up virtual meetings, producing event calendars etc.
• Research new prospect Operating Partners.
• Support with the coordination of the three funds grants.
• Support the administration of training events including processing applications, updating dashboards and releasing certificates.

Café Team Leader
Location: Oxford, OX1 1BP
Salary: £26,250 per annum
Contract: Permanent
Hours: Full Time. Tuesday-Saturday 9am-5pm (negotiable
Probation: 3 months

Details

Our café is an important part of the gallery, and our Cafe Team Leader is responsible for providing a welcoming, friendly environment, serving a high quality menu with excellent customer service. This is an operational and hands on role where the large majority of time is spent planning and preparing the café food and drinks and interacting with the general public. The Chef Manager is also responsible for the supervision and the rota management of our café staff and will collaborate closely with our Head of Commercial to maximise profits and further develop the Café in line with the Gallery’s aims and objectives.

Person Specification

Essential Skills & Experience

• Team Leadership in a café or restaurant environment.
• A passion for preparing good quality fresh food with the drive to create new recipes and experiment with new ideas that respond to the Gallery’s programme.
• Menu development experience, with the ability to change and adapt depending on visitors’ feedback.
• Excellent eye for detail and food presentation, a passion for artful food creation.
• A flexible, innovative and proactive approach to sales strategies and solutions.
• Experience of working in a similar café environment including exposure to the duties outlined above (specifically food preparation, cooking, stock ordering and management, cash handling and till usage).
• Level 2 or over NVQ Qualification or equivalent.
• Qualifications in Level 2 Hygiene, Food Allergens Awareness and Working in Licensed Premises. Willingness to train to Level 3.
• Barista experience, making a range of coffees and hot drinks.
• Understanding of Allergens and dietary requirements.
• Experience of negotiating prices with new suppliers.
• A high regard for customer service and satisfaction.
• Self-motivated and able to work on own initiative and without supervision.
• Staff management experience.
• You need to be enthusiastic, approachable and above all an absolute team player.

Desirable Skills &Experience

• Rota management experience.
• Flexibility to work some weekends & evenings.
• An interest in contemporary art.

Benefits

Employees are entitled to a staff discount in the Modern Art Oxford Shop and Café. There is an Employee Assistance Programme through Gemelli, and a series of discounts and salary sacrifice schemes through BHN Extras.

Notes

Modern Art Oxford is one of the UK’s most exciting and influential contemporary art organisations, renowned for its bold and ambitious artistic programme that promotes diversity and internationalism and celebrates contemporary art as a progressive agent of social change.

Modern Art Oxford welcomes more than 100,000 visitors each year with 10,000 attendances in creative learning and participation activities. The organisation’s digital content reaches 450,000 through Modern Art Oxford’s digital channels annually. Through a wide range of high-quality content creation and programming, Modern Art Oxford aims to make contemporary art accessible and engaging to the widest audience and to promote creativity in all of its visual forms. Over the last 50 years Modern Art Oxford has brought some of the world’s most important artists to the city, and the UK, and has developed an international reputation for pioneering emerging and under-represented artists.

Closing Date: Ongoing - please complete your application ASAP to avoid disappointment.

The right is reserved to extend or close this role before the advertised date. 

Interested?

If you would like to find out more, please click the apply button. You will be directed to where you can complete your application for this position.

Modern Art Oxford is a registered charity and relies on core funding from Arts Council England and Oxford City Council, and the generous support of individuals, trusts and foundations, sponsors, and friends.

No agencies please.

Heritage Transport Driver

Location: Dudley, West Midlands

Pay rate: £13.00 per hour

Contract: Part-Time, Permanent

Hours: 15.5 hours per week (peak season) and 6.75 hours per week (off-peak) - including weekends, evenings and Bank Holidays

The Black Country Living Museum is seeking a Heritage Transport Driver to join our Historic Character team. Being home to the world's largest collection of Black Country manufactured vehicles, this is a fantastic opportunity for an experienced Transport Driver to get behind the wheel of some of the most iconic vehicles in the Black Country.

We are currently developing stories that explore the experiences of people with heritage from South Asia and the Caribbean.

We are interested in hearing from anyone who may have knowledge and be able to share, engage and inform our visitors of migration experiences arriving from the above regions and working in the Black Country during the 1940s, 50s and 60s. If you feel able to engage with our visitors in telling authentic migration stories from the Black Country of this time, we would like to hear from you!

What will you be doing?

• Driving a variety of our heritage vehicles with adherence to safety procedures.

• Providing banksman support to direct vehicle movement on and around the site.

• Engaging knowledgeably and respectfully with our visitors to reflect lived experiences of the Black Country.

• Collaborating with a variety of teams to achieve inclusive customer service to all visitors.

What are we looking for?

• Full Clean UK Driving Licence.

• Experience as a transport driver.

• Inclusive and respectful customer service skills.

• Engaging personalities, able to interact enthusiastically with our visitors.

• Able to work cohesively as part of a team.

• Flexible approach to work.

Who are we?

We are an award-winning 31-acre open-air museum. Throughout our 47-year history, our aim has always been clear: Inspiring your discovery of the Black Country. We ensure that the revolutionary story of the Black Country's industrial landscape – the first ever of its kind in the UK – is celebrated by generations.

What can you expect?

• Unique Working environment: The Museum hosts seasonal, themed, and high-profile events, as well as being regularly used for TV and Film locations

• Opportunity to learn new skills

• Competitive rewards & benefits

• Supportive & inclusive work culture

• Positive attitude to work-life balance

What are you waiting for? Begin your Black Country Journey now and apply using your most up-to-date CV.

BCLM is an equal opportunities employer committed to fostering an inclusive and diverse environment that celebrates the richness of the human experience. We are dedicated to eliminating bias and discrimination at every stage and encourage applicants to get in touch should they require reasonable adjustments during the interview process. We welcome applications from underrepresented groups and believe in providing equal opportunities for all qualified candidates.

Our commitment to safeguarding includes implementing robust safer recruitment procedures to assess the suitability of individuals applying for roles that involve work with children and adults who may be at risk of harm.

Closing date: 24 August 2025

Interviews are expected to take place within 7 days of the closing date, adjustments will be made should successful candidates be unable to attend.

As we say in the Black Country, tara-a-bit!

You may also have experience in the following roles: Museum Transport Operator, Heritage Vehicle Driver, Historic Transport Specialist, Museum Site Driver, Vintage Vehicle Operator, Heritage Collections Driver, Museum Fleet Driver, Historic Vehicle Attendant, Transport Museum Operator, Preservation Vehicle Driver, etc.

REF-223 413

The Opportunity:   

The Aspiring Professionals Programme Coordinator (APPC) role will be well-suited to someone who is focused on the best ways they can help the aims of the charity as well as those of our participants and partners. An APPC is responsible for supporting the delivery and development of the Social Mobility Foundation’s programme of activities for young people through their S5-6/sixth form and university years.   
The SMF offers in-person and online support and opportunities, so this role will involve providing virtual and in-person support to students and working with employers across the UK.

Key Responsibility Areas:
1. Project Delivery 

• Deliver key projects including recruiting and onboarding students, creating digital resources and student events  
• Support with programme pilots, scoping (and delivering on) new activity   
• Collaborate and build relationships with our employer partners, schools, and universities to support our young people in their applications for university, internships and graduate roles  

 2. Monitoring and Evaluation  

• Maintain accurate records across relevant databases, updating data accurately and in a timely manner  
• Contribute to evaluation for key work areas (residentials, events, internships etc), produce high quality evaluation reports where required.

3. Stakeholder Management

• Communicate to internal and external stakeholders in a timely and professional manner  
• Proactively update external partners (i.e. employers) on your work areas, flagging risks in a timely manner with relationship managers  
• Manage internal student queries and maintain consistent stakeholder (e.g. students) processes through regular communication  

4. Activity Delivery  

• Coordinate planning and delivery of skills sessions, partner events, university visits, and other activities, both virtually and in person across the Social Mobility Foundation’s target cities across the UK  
• Create digital resources to support all provisions

Please see full job description attached for more details. 

Person Specification:

We need someone who will demonstrate our organisational skills-based competencies - as listed below: 

1.  Leadership
2.  Communication
3.  Adaptability
4.  Professionalism 
5.  Decision-making

Technical knowledge, understanding and experience required:

• Basic Microsoft Office, particularly Microsoft Excel  
• A basic understanding of the barriers young people face in accessing university and particular careers  

General requirements:
Ways of working:

• Most of our work is office based, but you will spend a lot of time collaborating with other teams and clients via email, telephone and other communications channels such as Teams or Zoom.  
• This role requires you to staff residentials for students on our Programme. This means that during the summer period (Jul – Aug) you will be expected to stay overnight on-site (in the UK - exact location to be confirmed closer to the time) for a period of up to two-weeks, help run the residential and be responsible for the welfare of the young people involved.

Travel:

• Some travel, to other offices and other locations, will occasionally be expected. 

Benefits:

• 33/34 days (England & Wales and Scotland respectively - includes bank and public holidays)
• Cycle to Work Scheme
• Employer pension contributions of 5% of ‘qualifying earnings’
• Employee Assistance Programme available to staff and their family
• Flexible work options such as hybrid working, flexitime, part-time
• Regular staff team building and business planning “away days”

How to Apply:

If you are interested in applying for this role, please head over to our website and (via our application portal) submit the following by 23:59pm, on Sunday 31st August 2025:

1.  A cover letter outlining your suitability for the post along with specific examples from past experience (500 words maximum).
2.  A short statement answering the question: What do you think are the main concerns the young people that SMF target face regarding access to universities and professions? (500 words maximum)

Please note:  

• If you use an AI tool such as ChatGPT, please make sure your application still reflects your true skills and experiences. 
• Generic or incomplete applications will not be considered.  
• Applications are reviewed on a rolling basis however the job advert will not close before the stated date. 

The Social Mobility Foundation is an equal opportunity employer and values diversity and applications from all backgrounds. 

Interviews: First round interviews will take place from between the 8th and 12th September 2025 . The interview may be followed by a short-written task, related to the role you have applied for. This will be arranged after interview. 

Join Addiction Family Support

Addiction Family Support is the leading UK registered charity for people affected or bereaved by a loved one’s harmful use of alcohol, drugs, or gambling, supporting over 3,500 people each year.

The Role: Operations Manager

As Operations Manager at Addiction Family Support, you’ll play a key role in keeping the charity running smoothly day to day. You’ll support our small, dedicated team by coordinating systems, processes, and technology that enable us to deliver our services effectively and professionally.

You’ll work closely with staff and volunteers across our Helpline, one-to-one and group services, and training provision. This is a flexible, part-time role (with potential to grow) for someone who thrives on organisation, problem-solving, and supporting others to do their best work.

Your responsibilities will span CRM and digital tools, data reporting, onboarding, and operational improvements – all with the aim of helping us support more people affected or bereaved by a loved one’s harmful use of alcohol, drugs, or gambling.

This is a remote role with quarterly team meetings in London. You’ll need to be confident working independently, while also contributing actively to our collaborative team culture and wider organisational goals.

Responsibilities:

• Develop and maintain our CRM (Bitrix24), including client and volunteer pathways, automations, forms, SPA and task management.

• Train and support staff and volunteers to use key systems:

  • Bitrix24 (CRM).

  • VCC by Call Handling (Helpline telephone app).

  • Three Rings (Helpline rota scheduling).

  • Microsoft Teams/Zoom (video calls).

• Extract and report on data from key systems to support monitoring and evaluation.

• Support recruitment and onboarding of new staff and volunteers.

• Help develop and implement new policies and procedures to support quality and consistency.

Join Our Team of Change-Makers

Are you ready to make a difference? We're on the lookout for vibrant, enthusiastic, proactive and collaborative individuals with the right skills and experience to become part of our incredible charity.

Be Part of Something Special

Our clients' continuous positive feedback speaks volumes about the impact of our work, and we take immense pride in it. Emilia Fox, one of our dedicated Patrons, stands with us in our mission.

Join an Award-Winning Journey

This is your chance to become part of an award-winning charity where every day is an opportunity to contribute to the greater good. If you're seeking a dynamic environment filled with compassionate individuals dedicated to creating positive change, we invite you to apply or reach out with any enquiries.

Providence Row has been supporting homeless and vulnerably housed people since 1860. For homeless people, or those at risk of homelessness, finding employment and housing opportunities can feel like an uphill battle, even more so if they’re affected by physical, mental health or substance misuse issues. Providence Row works with around 1,200 homeless and vulnerably housed people a year in London, offering an integrated service of crisis support, advice and recovery programmes. 

About the role

• To account manage a portfolio of corporate donors. Ensuring regular communications with corporate partners through phone, e-mail and face to face meetings to ensure targets are met and strong, lasting relationships are developed.
• To assist with all levels of corporate administration, including; thank you letters; certificates; project reports; updating all correspondence and meeting information within the CRM database.
• Create and implement tailored stewardship plans to maintain and grow existing corporate relationships.
• Undertake appropriate research and briefing (for self and others) in preparation for initial meetings with potential corporate supporters, demonstrating agility and creativity along with comprehensive knowledge and understanding of Providence Row’s organisational strategy and services offering when engaging with potential partners.
• To support with corporate volunteering activities both on and offsite, ensuring volunteers have an engaging and impactful experience.

Benefits

• 27 days holiday plus bank holidays
• Pension – 5% employer, 3% employee
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme
• Monthly reflective practice
• Wide range of learning & development opportunities

 To apply:  Please upload your CV with a covering letter, detailing how you meet the job specification. CV’s without a covering letter will not be considered.

Research shows some people, especially women and marginalized groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.

Interviews
Please note that we may interview on a rolling basis and therefore encourage early applications.

Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.

We are seeking an experienced and dynamic (Senior) Research Officer. This exciting role involves undertaking research on gambling related financial harms and engaging with stakeholders in financial services firms to practically apply our research to their work. The successful candidate will demonstrate excellent critical thinking, research and policy development skills, with the ability to digest complex information quickly and appraise firms work against regulatory requirements, best practice examples and policy recommendations.

The successful candidate will primarily work as part of the Gambling Harms Action Lab team where we’re bringing together seven representatives from financial services firms to explore ways to reduce gambling related financial harms. The (Senior) Research Officer will be an integral part of the team working to tackle gambling related financial harms through delivering timely and insightful research and consultancy support. 

We are looking for an exceptional team member who is driven to create meaningful change and is passionate about tackling gambling related financial harms. The successful candidate should have a genuine commitment to our organisation's mission, as well as to the principles of equality, diversity and inclusion. 

Finally, we’re looking for an individual who can work independently and as part of a team, with strong organisational skills, who can manage their own time, meet deadlines reliably, plan work effectively and drive work forward.

Key tasks in the role will include: 

• Developing and maintaining a strong understanding of key developments in gambling and financial services sectors, including regulatory guidance and best practice.

• Developing and strengthening relationships within financial services firms by delivering support to practically apply existing and new research to financial services work with customers with experience of mental health problems and or gambling harms. 

• Collaborating, brainstorming and analysing to identify potential policy solutions to address gambling related financial harms. 

• Collating insights from our Research Community of people with lived experience of mental health problems, and sharing these learnings through insight reports and briefings with financial services and other stakeholders.

• Supporting the Head of the Gambling Harms Action Lab with monitoring and measuring the impact of our work, engaging with key stakeholders, and suggesting innovative new ways to increase our impact. 

• Supporting other teams within the organisation to deliver our programme of research and consultancy work

Interagency work

· Work to embed the Case Manager role into multi-agency responses to domestic abuse in the area.

· Effective understanding and implementation of institutional advocacy by pro- socially challenging partner agencies, acknowledging best practice and striving for change to benefit the individual, the service and the sector.

· Support other professionals in responding to service users in a way that is coterminous with the aims and ethos of the Drive Project.

· Working closing with other professionals to ensure that risk management and safeguarding duties are effectively met.

· Develop and maintain effective partnership working with statutory, private and voluntary agencies to address the issue of domestic abuse.

· Represent the service at operational multi-agency meetings, feeding back initiatives and outcomes to the team and contribute to the evaluation of the quality of activities these services offer.

· Provide a single point of proactive and regular contact for a range of professionals involved in the case of the service user.

· Be flexible and willing to work in all types of environments.

Case management

· Comply with child protection and information sharing policies, ensuring that service users and colleagues understand and comply with the service’s safeguarding framework.

· Manage a case load focusing on high risk perpetrators of domestic abuse to provide an assertive, medium to long term service, based on thorough assessment and individual support planning that adopts the principles of both ‘Support (change) or/and Disrupt (continued offending) concept.

· Contribute to regular service reviews which include monitoring data, evaluations, intake and output policy, and practice and work load reviews for the whole service.

· Attend monthly case management meeting with the Service Manager .

· Attend clinical supervision.

· Take appropriate steps to protect where there is an imminent risk to another person.

Recording and administration

· Ensure that case files and records are accurate and complete, and are kept and in compliance with Data Protection Act requirements.

· To enter all the required information into the Drive project electronic case management system to enable tracking of service user change, multi-agency working and risk management.

· Weekly maintenance and accurate and secure audit trail of all relevant communication.

· Comply with the data protection and information sharing protocols that Drive has agreed to.

Direct work with service users

· Maintain a proactive response to service users, continuously providing positive options for behaviour change throughout the service users time in the Drive project

· Use combination of motivational work, relationship building and a broad range of therapeutic skills to engage service users to addressing their abusive behaviour

· Motivate and support service users to address the broad range of needs that may contribute to the risk that they pose to others or act as barrier for them in addressing that risk. e.g. housing, substance use etc.

· To ensure that service users understand that the community and Drive project will ensure that they are accountable for continued use of abuse and abusive behaviour towards others

· Ensure that there is a consistent delivery of services to the identified perpetrators of domestic abuse, including comprehensive risk assessment, support planning, referrals to other agencies and MARACs.

· Develop strategies that will disrupt the continued risk posed by service users

· Undertake assessment of risk, needs and attitudes to inform the individual

service user’s intervention plan

· Ensure that risk assessment and risk management procedures are followed at all times.

· Respect and value the diversity of the community in which the service works in, providing a service that recognises the diverse needs of service users and their families.

· Work closely with the IDVAs’ supporting the partners, ex-partners and new partners, and family members of service users in management risk and developing intervention plans, as set out in the Drive Manual.

· The welfare and safety of children and young people is paramount, considered in every aspect of your work, address parenting needs where appropriate and taking action to safeguard children.

General

· Remain up-to-date and compliant with all relevant legislation connected to your work, including organisational procedures, policies and professional codes of conduct and practice guidance, in order to uphold standards of best practice.

· Represent the service at local events; deliver training and presentations as required.

· Feed into the learning process via the Service to improve services to perpetrators of domestic abuse ensuring that the experiences of service users and other agencies inform this process.

· Be confident to evidence reflective practice in all aspects of work, sharing learning and

· Be committed to reviewing individual and team practice and undertake regular training.

· Act with integrity and respect when interacting with service users, employees, agencies and individuals.

· Competent in defensible decision making, recording and being held accountable

· Show initiative in tackling issues within the service and in relation to other agencies.

· Act as a champion for the implementation of the pilot programme in your area

· Hold a full driving license, have access to a car and be able to travel across the pilot area as required.

· Partake in evening and weekend work as required.

We currently have an opportunity for an Independent Domestic Violence Advisor (IDVA) to join the team in Luton. This role is for 30 hours per week to cover maternity leave with the option of hybrid working from our Luton office and home.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…..

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

As in Independent Domestic Violence Advisor (IDVA) you will support victims of domestic abuse who primarily live in Luton. This role will be part of our other wider specialist services covering Bedfordshire.

As an IDVA you will be:

• Providing a high quality support and advocacy service to victims of domestic abuse.
• Managing a caseload; identifying and assessing risks and needs, providing a tailored crisis intervention service trough individual safety planning, advocacy, emotional and practical support.
• Working with other agencies and advocating on behalf of service users in order to help them access services to keep them safe.
• Working within a multi-agency framework consisting of partners as well as MARAC and other local partnerships to offer a coordinated response to domestic abuse.
• Promoting the service and raise awareness of domestic abuse through the delivery of training
• Supporting the Daily Domestic Abuse meeting in the IFD (Integrated Front Door), which discusses all

You will need:

• Experience of working in support and advocacy with victims of domestic abuse
• To be able to prioritise work and deal with competing or conflicting demands/needs and interests and promote organisation interests and values.
• To ideally hold a SafeLives IDVA accreditation, relevant degree, vocational qualification or relevant experience of delivering a service and working with domestic abuse victim's/service users in a statutory, voluntary or community work setting.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

About us

A caring organisation with a rich history.

Friends of the Elderly is a charity dedicated to providing excellent care  and support to older people for over 120 years. We aspire to a society where all older people have the opportunity to live fulfilled lives. We do this via our grant giving service, which provides vital financial support to older people who are living in poverty. We also deliver services personalised to individual needs and integrated with local communities at our care homes and day centres.

About the role

This is a remote-first role open to candidates anywhere in the UK. You’ll join us in our Woking office just once a month for team collaboration days.

We are looking for an experienced trust fundraiser to join our small, busy fundraising team. You will:

• proactively nurture and grow our relationships with existing supporters
• develop relationships with new trusts and foundations, taking pride in excellent donor stewardship,
• create compelling funding applications, reports and communications which demonstrate our impact
• raise restricted and unrestricted money for our grant giving service and for enhancements to our care homes and day care services, which improve the lives of the older people.

Working partnerships

 Internal:

• Grants Team, Marketing and Communications Team, care homes and day care services, Estates and Facilities Team, Finance Team.

External:

• Consultants, agencies and suppliers.

Key objectives and responsibilities

• Be primarily responsible for researching and writing, prioritising, developing and submitting compelling proposals, updates and reports to trust donors.
• Maximise income by building and maintaining relationships with existing portfolio of trust donors through excellent relationship management.
• Use the database (Access Charity CRM) to maintain accurate and detailed records, manage relationships, and coordinate actions and deadlines.
• Research and identify new opportunities, and write and submit high quality, targeted proposals to secure support from new and lapsed funders.
• Prepare written reports on activities, progress and income against objectives.
• Ensure the impact of our work is clear, visible and effectively communicated in our social media, on our website and in our Impact Report.
• Liaise with internal staff to compile project information for funding applications, and build positive, professional relationships internally and externally.
• Gather case studies for use in fundraising communications, applications and reports.
• Undertake administrative duties such as thanking donors and other routine office procedures as required.
• Carry out other tasks as required by the Fundraising Manager and Fundraising Team.

Please note that the key objectives and responsibilities of this role describe the core output that should be achieved in this role.

All roles within the charity are required to be flexible and change as our strategy evolves, future policies are introduced and as the needs of our services users change. All staff are required to demonstrate appropriate levels of competence and behaviours in their roles, in line with our values.

Please see the full job description and person specification attached. 

No agencies, please.

We are looking to recruit a Retail Assistant to join our team based at our London site. You will join us on a part-time basis working 988 hours per year on an annualised contract for a fixed term period of 1 year. In return, you will receive a salary of £13,685.93 per annum.

The Royal Air Force Museum is a national museum, a Government non-departmental public body (NDPB) and a registered charity, with two sister sites at London and Midlands. Our purpose is to share the RAF story, past, present and future - using the stories of its people and our collections in order to engage, inform and inspire. Our Vision is to inspire everyone with the RAF story – the people who shape it and its place in our lives.

We have two public sites (London and Midlands) and a stored collection (Stafford). Our trading company and active fundraising supplement Grant in Aid which comes through the Ministry of Defence.

The Royal Air Force Museum is a Carbon Literate organisation and as such promotes Carbon Literacy.

Purpose of the Retail Assistant role:

We are looking to recruit a retail assistant.

You will be part of a customer focused team working across both the museum’s retail outlet and admissions point. The ideal person for this position should have excellent customer service skills and the ability to promote and up-sell products, experiences, and activities to our visitors, have a friendly attitude and the ability to multi-task. You must be able to demonstrate ability to deliver exceptional visitor service, ensuring that the experience provided by The Royal Air Force Museum exceeds the expectations of all visitors and that they are delighted with our first-class service and connected with our compelling stories.

Based on an annualised contract, your total annual working hours will be equal to 988 hours. A working week will have a minimum of zero hours and a maximum of 35 hours. A working shift will normally be no less than 4 hours and no more than 7 hours. A normal working week will not exceed working 5 days out of 7. Actual weekly hours will depend on operational requirements. Standard hours will be between 9.30am and 5.30pm but are subject to change based on reasonable and timely operational requirements, including working regular weekends.

Key responsibilities of our Retail Assistant include:

• Providing high standards of customer care through pro-active and re-active engagement with visitors
• Operating commercial experiences, and associated tills
• Maximising commercial experiences revenue by actively promoting the experiences and ensuring the they operate at the appropriate times
• Quickly reporting any commercial experiences issues to the relevant people, including liaising directly with external contractors where appropriate
• Ensuring all security and health and safety requirements are adhered to at all times, including the completion and recording of daily and weekly checks
• Operating flexibly across a range of customer care roles
• Accurately cash-up and reconcile tills/EPOS system as required
• Utilising all visitor interactions as an opportunity to promote additional income generation.

What we are looking for in our Retail Assistant:

• Is respectful to colleagues and visitors, asking appropriate questions, listening and appreciating others’ viewpoints and acting in a professional and fair manner.
• Uses knowledge and experience to deal effectively with problems and make appropriate decisions.
• Willingness and ability to hold a First Aid qualification.
• Proactively and positively contributes to the work of the whole team in a way that leads to the successful delivery of individuals and/or team targets, objectives and activities
• Understands the need for flexibility in role activities and respond accordingly
• Displays a thorough understanding of their role requirements and demonstrate the skills necessary to carry out the role effectively
• Demonstrable experience in customer-focused environment

Closing Date: 9th September 2025
Interviews will take place on: 24th September 2025

If you think you have what it takes and want to be part of this exciting journey, please visit the jobs page on our website for further information. Join us in delivering our purpose and achieving our vision, ensuring that the Royal Air Force's story continues to enrich and inspire current and future generations. We would love to hear from you!