Customer service jobs

Job Purpose

Join our dedicated Data & Technology department at Operation Smile UK and play a vital role in advancing our digital capabilities. Our website is central to reaching a broad audience with our vital work, and you'll be pivotal in ensuring our online presence is robust, accessible, and effective.

This full-stack role provides an excellent opportunity to lead and contribute across both front-end and back-end development activities. You'll collaborate closely with the Director of Data & Technology and Senior Database Manager to design and build systems that empower our Fundraising and Comms teams, delivering outstanding user experiences.

We aim to build greater in-house capacity for digital development, reducing reliance on external support for routine tasks and increasing automation on key platforms. If you are a hands-on technical lead with experience across various digital channels such as website CMS (e.g., WordPress), along with a solid understanding of front-end and back-end languages and technologies, you'll be a great fit. You will also play a leading role in ensuring the OSUK website user interface and user experience is fit for purpose.

As part of our small but ambitious team, you'll be an integral part of creating and implementing our Data and Digital strategy, directly helping us achieve our goal of supporting more children born with a cleft lip and cleft palate.

Key Responsibilities

• Lead in-house web development, initiating a cultural shift to minimise reliance on external agencies for website and platform creation.
• Play a pivotal role in shaping the organisation's data and digital strategy.
• Serve as the technical product owner for all of OSUK's websites, digital & email platforms.
• Take full ownership of the Gravity Forms to Donorfy Custom API integration.
• Flare for producing modern, stylish and accessible designs, to support campaigns, general website conversion performance and brand.
• Manage relationships with external website agencies and freelancers for key infrastructure and major projects.
• Possess a strong understanding of frontend and backend web technologies

Please refer to the job description for a comprehensive list of tasks, responsibilities, and the required person specification.

Recruitment

We are actively interviewing for this role on a rolling basis as suitable applicants apply. If you're interested in this role, it is advisable to apply as soon as possible.

Disability Confident Committed Employer

We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.

At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.

If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).

Equality, Diversity & Inclusion

Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation. 

We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process. 

About This Job

As Fundraising Assistant at sister charities, ACCT UK and CCFA, you will play a key role in the growth of existing fundraising and in the creation of new income streams. Stewarding fundraisers, helping to develop new and existing fundraising campaigns, building relationships internally within the cadet organisations and externally with Trusts and Foundations, corporates and major givers. You will provide administrative and operational support, including maintaining the fundraising database. Working closely with the rest of the Development team and in particular the Marketing department to ensure that both charities can provide increasing financial support to cadets and adult volunteers across the UK.

Essential Skills

• Highly organised 

• Excellent communication skills both verbal and written 

• Excellent interpersonal skills 

• Strong understanding of Word and Excel 

Please refer to the attached Job Description for further information.

Our charity

ACCT UK is a national youth charity dedicated to improving the life chances of young people. The Combined Cadet Force Association (CCFA) is a charity dedicated to the promotion of the ideals and activities of the Combined Cadet Force in schools. Together we want to ensure that every young person has the opportunity to learn new skills, build confidence and be inspired through their cadet experience.

We want to develop the youth leadership and training abilities of adult volunteers whilst also helping young people to access cadet activities through fundraising, grant-making, developing new resources and direct support.

We strongly believe that everyone benefits when you help young people to develop their character and values through activities that stretch and mature them. We also know that when young people engage with others at a range of levels in their communities it builds confidence and improves empathy for other’s lives.

Who we are

You will join a small, friendly and supportive team who believe collaboration is the key to success. By joining our team you will help us to reach more young people and make a greater difference and we look forward to working with you. We actively promote and encourage you to explore ideas that improve all aspects of the charity’s work in pursuit of its charitable aims.

The charities are proud of our diverse teams, with people on different working patterns, from different backgrounds and at different life-stages. Our experience has taught us that having people with different perspectives and different lived experiences leads to better outcomes for our beneficiaries. If you are wondering if our organisation is for someone like you, the answer is yes! Please apply and explain how you, your experience, your talent and your potential are the right fit for this role.

What we can offer you

In addition to your salary, we offer all staff:

· Flexible working arrangements (you agree a working pattern with your line manager).

· The ability to work both from home and from our London office.

· Personal Accident Insurance, including loss of earnings cover and death benefit.

· 15 days of sick pay in any 12-month period (after 12 months employment - pro-rata for part time staff).

· A contributory pension scheme (you contribute at least 5% and we will contribute 10%).

· Good leave allowances (which are offered pro-rata for part time staff):

o 20 days annual leave plus Bank Holidays.

o Additional privilege leave, on set days each year, such as between Christmas and New Year.

o An additional five days of volunteering leave.

· Support for qualifications and personal development.

· Employee Assistance Programme.

· Season ticket loan.

· Railcard (if you are eligible)

· A caring and supportive team environment.

How to apply

Please send a covering letter that details how you meet the requirements of the job description along with a CV by 23:59 hrs on Sunday 9th November 2025.

Interviews will be held at Holderness House, 51-61 Clifton St, London EC2A 4DW during the week commencing Monday 24th November 2025.

Please note that as a charity dedicated to improving the lives of young people, we require staff to make a declaration about any relevant convictions, undergoing a Disclosure and Barring Service check. In addition, we will follow up references.

caba's purpose

caba is an occupational charity helping the ICAEW community thrive. We provide practical, emotional, and digital tools to help people manage everyday challenges and life-changing events. Our vision: everyone in the ICAEW community can fully participate in life.

our values

We make a difference. We work best together. We do the right thing. We are dynamic.

At caba, you’ll join a supportive, values-driven team, making a real impact on people’s lives every day.

the role

As a Senior Support Officer, you’ll lead the way in delivering expert, personalised advice to those facing complex financial, health, or social challenges. You’ll manage a portfolio of the most challenging cases, provide guidance to the team, oversee quality and training, and help shape how we deliver high-quality support across caba.

what you’ll do

• Handle complex, high-impact cases, ensuring service users receive sensitive, person-centred support
• Guide and support the team through technical supervision, case reviews, and real-time advice
• Drive quality and continuous improvement in processes, templates, and advice delivery
• Oversee grant applications, preparing reports and making recommendations for approval
• Champion the service user perspective, sharing insights to shape and improve our services
• Ensure safeguarding and compliance standards are always met

what you’ll bring

• Expertise in welfare, debt, housing, health, or social care with experience supporting complex needs
• Strong technical knowledge and the ability to coach and guide a team
• Excellent communication and record-keeping skills, with a sharp eye for detail
• Confidence using IT systems, including CRM databases, Word, Excel, and Teams
• Qualifications in relevant specialist areas, safeguarding, and financial advice
   

why work for us

We know that our people are our greatest strength, so we’ve built a benefits package that supports every aspect of your life and career:

financial security & time off:

• Up to 10% employer pension contributions
• Private medical insurance, income protection, and life assurance
• 25 days’ annual leave plus bank holidays
• Enhanced family-friendly policies

wellbeing & lifestyle:

• Hybrid working: 2 days in the office, 2 days at home, plus participation in our new 4-day week trial
• Access to wellbeing resources, including EAP, Qwell, and a wide range of caba’s services
• Eye tests and contributions towards DSE glasses
• On-site electric car charging points
• Two paid volunteering days each year

growth & development:

• Learning and development budget to support your progression
• Opportunities to grow and collaborate through forums and project groups

Location: London

Assessment Centre: 10th of November in-person at our London Centre 

Picture yourself alongside our Outreach and Marketing wizards and our customer service champions. Together, we're on a mission to ensure our young people aren't just safe but also revved up and fully immersed in their journey with us here at The King's Trust.

Could you become their personal champion? Imagine peeling back the layers to discover what's holding them back so that you can unlock their potential for astonishing progress.  Imagine having your own group of young people to support who will turn to you for that one-on-one support, guidance, and maybe just a nudge in the right direction.

Safety always comes first, so keeping a watchful eye on safeguarding, health and safety, and data protection is part of the deal! You’ll be the guiding force that empowers our delivery partners and service providers to reach for the stars.  Together, we will ensure every young person embarks on a remarkable journey, experiencing the extraordinary and achieving the dreams they've aspired to.

You’ll lead personal development sessions that take our foundation programmes to new heights. Whether it's in person or via a virtual session on MS Teams, some of these activities will be in the great outdoors and enjoying our wonderful green spaces. You won’t be sitting behind a screen every day, there will be some travel required to relevant local areas to support the delivery of these exciting programmes as well as programme visits.  However, it’s not all fun and games, keeping things on point means meticulously recording info and data about our young superstars, volunteers, or partners. It's all about making sure every step of their journey aligns perfectly with our funding contracts.

At The Trust, we're strong advocates for fostering an inclusive workplace where everybody feels seen, and it would be fantastic if you share that passion too.  Your mission? Making a positive impact by implementing a local action plan that harmonises with our big-picture EDI goals.

Be prepared for anything and everything. Alongside all these exciting responsibilities, you might even find yourself wearing different hats and stepping up when needed.

Ready to bring your A-game? Let's make every day count and create a brighter future for our young people of the future!

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need Youth Development Leads? 

Last year, we helped more than 40,000 Young People, with every three in four moving into a positive outcome for either work, education or training. Youth Development Leads play a crucial role in supporting young people, no matter the young person's background or current circumstances, to fulfil their full potential. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Youth Development Leads! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Unless the location of the role is remote, the Youth Development Lead role requires a combination of office days and working from home. 
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• Cycle-to-Work Scheme
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

We are recruiting for Community Fundraising Lead to recruit and support volunteers to fundraise and deliver income growth; balancing the need to be hands-on and actively fundraise with developing fundraising initiatives for the long-term. Working with both the Marketing and Income Generation teams, there will be opportunities to collaborate on projects and develop leads for support to maximise on fundraising activities and donor acquisition.

About Life:

Life is a UK charity for vulnerable women and families facing unexpected pregnancy or pregnancy loss. Life’s aim is to provide housing, care and support to vulnerable pregnant women (typically aged 16-25) who are in crisis situations, such as those facing homelessness (or at risk of), escaping abuse or other traumatic circumstances. We offer supported housing, a helpline and counselling service, and other practical and emotional support. Our services are inclusive; non-judgemental; and client-centred.

Our Values:

All our work is underpinned by the following universal human values:

• Humanity – All people are special and equal.
• Solidarity – We’re with you and for you.
• Community – We’re better together.
• Charity – Doing good for one another.
• Common good – Building a better world.

About You

Reporting to the Head of Fundraising, the postholder will be ambitious and proactive, supporting in the creation of new relationships and looking for ways to promote the charity in various local settings. You will be responsible for implementing a community fundraising strategy across a diverse range of networks – including individuals, organisations and businesses. Liaising with people at all levels, the role will be varied and have the potential for the post-holder to be creative in testing out new activities, with the opportunity to promote and be involved with exciting national campaigns and events.

Information about the role: 

For further information, please see the attached job description. 

Salary: £28,000 – £34,000 FTE

Hours: 21 hours per week over 3 days

Location: Hybrid-working based in the Midlands, with frequent travel to supporter locations (Home Counties/ Midlands) and occasional travel to Head Office (Leamington Spa)

Please note, there is a requirement to drive for this role.

Please note that this vacancy may close earlier than the advertised closing date if a suitable candidate is found.

Benefits:  

At Life we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our:  

• Generous holiday allowance, starting at 25 days per year, plus 8 Bank Holidays (pro rata for part time hours) 
• Birthday Leave  (applicable after 1 years service)
• Extra annual leave for long term service  
• Company Pension Scheme  
• Signed member of the Menopause Workplace Pledge 

Safeguarding and Equality: 

Life is committed to protecting all staff, volunteers and service users from harm of any kind. Life expects all staff and volunteers to share this commitment through our code of conduct.   

We are committed to ensuring diversity and equality within our organisation by encouraging applications from all backgrounds.  

All offers of employment will be subject to satisfactory references and appropriate screening checks. Life takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including an enhanced Disclosure and Barring Service check (DBS) which is paid for by the Charity.  

The Royal Ballet and Opera continues to lead the way in opera, ballet, music and dance both live on stage and through multiple digital platforms, from live streaming to worldwide cinema screenings. Our Covent Garden theatre has been at the heart of London and British cultural life for three centuries. We are home to two world-class Companies: The Royal Ballet and The Royal Opera.

The Royal Opera House describes the place we work, not who we are. The whole is always more than the sum of its parts - we may be a House, but three quarters of our audiences experience what we do outside this building. While our Covent Garden theatre is the nerve centre, the impact and influence of the organisation can be felt in every corner of the country, and around the world.

We could not maintain this range of work or our digital presence without support from philanthropists, funders, members, business partners and sponsors. Legacies contribute circa £1.2m to the RBO per annum through the Royal Opera House Endowment Fund and approximately £500k directly to the Royal Opera House Covent Garden Foundation.

We are now seeking an interim Senior Legacies and Endowment Manager who will review, build and deliver the organisation`s strategy for Endowment Funding and legacy-giving, to expand both. This role will suit a candidate who has excellent programme planning and project management skills. You will be a subject matter expert, who can help develop not only the strategy but also the small team around you. With excellent relationship management and development skills, you will role model best practice and demonstrate credibility and influence as an ambassador for the Royal Ballet and Opera.

You will have:

• Extensive experience of planning and leading programmes for giving and legacy giving in performing arts/ museum/ wider charity sector, with up-to-date knowledge of tax and other technical issues
• Highly developed written and verbal communication skills, with ability to inspire and influence wide range of stakeholders
• The ability to develop a successful strategy and marketing plan for audience engagement
• The ability to devise and deliver a programme of benefits and events for supporters, working with multi-disciplinary teams for delivery
• The ability to devise bespoke programmes for stewardship of high value relationships as required

We value the diversity new hires can bring to our workforce. A working knowledge of our repertoire is not essential, but the ability to learn quickly is.

The Royal Ballet and Opera is committed to creating a diverse and inclusive environment in which everyone can thrive. We particularly welcome applications from those who are from a global majority background and/or those who are disabled, as they are under-represented within our organisation. As a Disability Confident Employer, we guarantee to interview all disabled applicants who meet the essential minimum criteria for our vacancies.

Closing date for applications: 8am, Monday 27th October 2025

Applicants must have work authorisation for the UK. No agencies.

Walsall Council are once again exclusively partnering with Robertson Bell on a recruitment campaign for a Lead Accountant (Capital) on a permanent basis. At Walsall Council, we’re transforming, and so are our Financial Services. We’re changing the way the council works so that we can provide an even better customer experience, increase staff satisfaction, and improve our service performance. It’s all about achieving the very best for our colleagues, customers and communities.

Reporting into the Strategic Finance Business Partner, this post will lead an established capital finance team, providing proactive and independent support to directorates while overseeing all financial aspects of the Council’s ambitious Capital Programme. This role will ensure the effective monitoring, budget setting, close down, and risk management of capital activity, while delivering robust financial appraisals and cost-benefit analyses to support decision-making.

The organisation:
Walsall is situated within the West Midlands and is one of four Local Authorities comprising the Black Country. It contains six urban district centres: Walsall Town Centre lies at the heart of the Borough, surrounded by Aldridge, Bloxwich, Brownhills, Darlaston and Willenhall. The Borough covers 40sq miles and is bisected by the M6 motorway.

In addition, we provide an attractive employment package that includes a generous annual leave entitlement of up to 29 days (which rises to 34 days after 5 years continuous local government service), a flexible working scheme that allows up to a further 12 days leave per year, working from home opportunities with emphasis on an optimum work life balance arrangement and a career average pension scheme. We are committed to being an inclusive employer and we are happy to consider flexible working arrangements.

The key duties of the Lead Accountant (Capital) will be:

• Lead a small finance capital team, ensuring high-quality service delivery across the Council’s ambitious Capital Programme.
• Co-ordinate capital monitoring, close down, and budget setting processes, ensuring accuracy and timeliness.
• Provide robust financial appraisals and cost-benefit analyses for business cases to support senior decision-making.
• Identify and manage financial risks across the Capital Programme, liaising closely with directorate management.
• Present complex financial information to Senior Managers, Executive Directors, scrutiny panels and public meetings.
• Act as a key link between service accounting/finance managers, ensuring resources are effectively planned and utilised.
• Continuously review and improve financial processes and systems to enhance efficiency and value for money.
• Deputise for senior finance managers as required, representing the Council at regional meetings and projects.

The successful candidate will have:

• Full membership of CIMA, CCAB or equivalent, with post-qualification experience.
• A strong technical background with proven experience in capital accounting, financial reporting, and risk management.
• Demonstrable experience of managing and developing staff.
• The ability to communicate complex financial information to a wide range of stakeholders, both financial and non-financial.
• Experience of treasury, audit or statutory accounts would be advantageous.
• Ideally, a background in the public sector, but this is not essential.

The closing date for applications is Sunday 26^th October, with first stage interviews due to take place the week commencing 3^rd November. Applications will be under continuous review before the closing date, so please submit your CV to our exclusive search agent Robertson Bell ASAP to avoid disappointment.

At Leicester South Food Bank, our mission is to address the community's needs and provide effective responses to everyday life challenges. We are looking for a motivated and passionate Partnership Lead to join our team and help us make a positive impact.

We have opened a community hub in Wigston, a dynamic space designed to enhance well-being and purpose in our community. This innovative project responds directly to the expressed needs of our community for face-to-face interactions and accessible local services.

Key Features:

1. Multi-agency space hosting a variety of organizations

2. Flexible weekly schedule offering workshops, events, and activities

3. One-on-one support and advice services

4. Relaxed environment for community engagement 

 The hub will serve as a vibrant 'community expo,' showcasing diverse interventions and services from multiple organizations. This approach allows residents to explore and connect with various resources all in one place, tailored to the evolving needs of our community.

Main Responsibilities of this vacancy:

Multi-Agency Management:

• Develop and manage a multi-agency space to provide interventions and solutions to the community's recognized needs.

Local Organizing:

• Develop and manage a team of volunteers, who will build relationships and trust with the community.

• Explore and understand the experiences bringing people to need our support through listening activities and/or research.

• Assist the Operational Manager in mapping out and building relationships with the charities partners, referral agencies, and local anti-poverty organizations.

• Identify local issues driving poverty and engage with the campaign team to develop strategies for change.

Maintenance and Security:

• Regularly inspect and maintain the building, grounds, and equipment.

• Oversee security, including opening and closing the building and monitoring security systems.

• Ensure compliance with health and safety regulations and implement safety measures.

Cleaning and Repairs:

• Ensure the premises are kept clean and tidy, either directly or by supervising cleaning staff.

• Organize and oversee repairs and maintenance work, liaise with contractors, and manage maintenance budgets.

• Maintain an inventory of equipment and supplies, ensuring timely ordering and restocking.

Event Support:

• Provide logistical support for events, meetings, and other activities. 

If you are passionate about making a difference and possess the skills to create meaningful relationships, manage our premises effectively, we would love to hear from you. Apply today to join our dedicated team!

NOTE: This postion was advertised as Partnership and Premises Officer earlier this year. If you were previously interviewed and were not succesful, unfortunatly you will not be eligable to apply this time around.

Location: Hybrid, Old Street, London
Department: Supporter Engagement and Operations
Salary: £38,588 per annum
Hours: 34.5 hours per week
Contract Type: Fixed-term until 15 January 2027 (maternity leave cover)

Plan International UK is a global children’s charity striving for an equal world. One where every child can reach their full potential and every girl can choose her own future.

We bring people together to protect children’s rights and keep girls safe, in school and in control of their bodies – even when disaster strikes. And we won’t stop until we are all equal.

Are you passionate about delivering exceptional supporter experiences? Do you thrive in a fast-paced environment where people and purpose come first? If so, we’d love to hear from you.

We’re looking for a Supporter Engagement Team Leader (maternity cover) to join our dynamic Supporter Engagement & Operations Unit. In this vital role, you’ll lead a dedicated team responsible for providing outstanding service to our supporters across multiple channels — including phone, email and post.

In this role, you will be line-managing and supporting the day-to-day operations of the Supporter Engagement Team. You will ensure the team meets service level agreements (SLAs) and delivers timely, high-quality responses to all supporter enquiries. You will be responsible for coaching, developing, and motivating team members, and championing a culture of supporter-centric service, ensuring every interaction leaves supporters feeling valued and inspired. You will also be working with the Senior Supporter Engagement and Operations Lead to deliver our exciting plans during 2026.

We are looking for someone with proven experience in line management within a busy customer or supporter care environment. You should have a genuine passion for supporter engagement and delivering exceptional service. Strong organisational skills with the ability to prioritise and manage competing demands are essential, as well as excellent communication skills — tactful, diplomatic, and confident across all channels.

Why join us? You’ll be part of a supportive, mission-driven team that puts people at the heart of everything we do. We offer a collaborative working environment, opportunities for professional development, and the chance to make a real impact every day.

Please note, this role is not eligible for sponsorship and therefore we are unable to provide sponsorship for this role.

The deadline for applications is 23:59 on 9 November 2025
Interviews will take place on 19 and 20 November 2025

We are committed to the safeguarding and protection of children, young people and adults in our work. We, therefore, apply rigorous recruitment and selection processes to ensure that only those who are suitable are recruited to work for us. Accordingly, appointment to all our roles is subject to a range of vetting checks and for this role this will include a Basic Disclosure and Barring (DBS) check. A criminal record will not necessarily bar you from working for us; this will depend on the circumstances of any offences.

Plan International UK is committed to being an inclusive employer and we welcome applications from candidates from all backgrounds.

REF-224 776

Rotherham Hospital & Community Charity is looking for a passionate, dynamic Fundraising & Engagement Coordinator to drive income, awareness, and engagement across the Trust and wider Rotherham community. This is your chance to take ownership, develop innovative fundraising ideas, and champion the Charity at events, with donors, corporate partners, schools, and NHS staff.

You’ll play a key role in embedding fundraising across the Trust, leading staff campaigns, ambassador programmes, and high-profile events. The role also involves volunteer engagement and supporter care, ensuring every interaction inspires and maximises impact.

This is a visible, influential role for a results-driven fundraiser who thrives on creativity, innovation, and making a real difference to patients, staff, and the Rotherham community. Travel across the region and occasional attendance at external sites are required.

Job title: Data and Insights Manager

Reports to: Head of Data and Innovation

Location: London, Birmingham or Manchester, with the option to work remotely for up to 60% of your time per month

Salary: £36,000-£42,000 (£38,500-£44,500 for London)

Hours: Full-time (37.5 hours per week). Open to flexible working.

Contract: 12-month fixed-term contract

Overall purpose

The Data and Insights Manager will be a vital part of Breaking Barriers’ Data and Innovation Team, which has overall responsibility for Breaking Barriers’ data infrastructure and data analysis (relating to clients, programmes, fundraising, corporate partners and communications). They will oversee the gathering, processing, analysis and presentation of Breaking Barriers’ data, in order to ensure we are as evidence-based and effective an organisation as possible. This will offer the opportunity to influence decision making at all levels and have a genuine impact on Breaking Barriers’ clients. The Data and Insights Manager will also take ownership of various projects to improve the organisation’s CRM (Salesforce) and its integration with other applications. In addition, they will support the Head of Data and Innovation with the management of the Data and Innovation Team’s working relationships with other teams and with coordinating the Data and Innovation team’s work.

The successful candidate will have previous experience in CRM management, ideally having worked as a Salesforce Administrator. They should possess a high level of data literacy, with knowledge of data analytics and visualisation. They should excel as a project manager and a communicator with a willingness to work collaboratively across teams. There is considerable scope for personal development in this role, with opportunities to shape the organisation’s future systems with a key emphasis on self-driven learning and development. The role would suit a pro active, creative and driven individual, who is keen to learn and to make a big impact working across the organisation.

To view the full job description and person specification, as well as details on our accessible recruitment process, please view the attached recruitment pack.

Other considerations

• As part of our safeguarding commitment to our clients, we carry out pre-employment checks to ensure that successful applicants are suitable to work with adults at risk. These include basic DBS checks, obtaining references and verifying a candidate’s identity and right to work in the UK.
• We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. Breaking Barriers is committed to protecting an adult’s right to live in safety, free from abuse and neglect and for their views, wishes and beliefs to be fully considered when deciding action.   

How to apply

If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a statement of interest (up to approximately 500 words/1 A4 page) outlining:

• Why you are interested in the role
• What skills you would bring to be successful in this role
• Any experience you would like to highlight
• Any reasonable adjustments you require for the interview process
• Disclosure of disabilities if you wish to do so (as a member of the Disability Confident Scheme, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role)

Closing date for applications is Monday 27 October at 11:30pm. Please note, interviews will be held online on a rolling basis so please apply as soon as possible to avoid disappointment.

We belong to the Experts by Experience Employment Network, which advocates and supports organisations to employ more people from a refugee background. With this in mind, we particularly welcome applicants with experience of seeking asylum and / or are from a refugee background.

If you are an expert by experience (a refugee or migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for independent and confidential support with your job application from the Experts by Experience Employment Network. Please reach out to HR Manager, Caroline Meechan for further details (we are unable to include email addresses in this advert, but you can find contact details on the final page of the attached recruitment pack).

Tender is an arts charity working with children and young people to prevent domestic abuse and sexual violence through creative projects. Our programmes are safe, enjoyable, age-appropriate spaces where young people can engage with sensitive topics and “rehearse” for real-life scenarios. Participants are encouraged to be both consumers and producers of learning through script-work, role-play and creative media such as films and art. Throughout, we enable young people to explore their choices, rights and expectations in relationships and to recognise the early warning signs of abuse.

The Research & Impact Manager plays a vital role in our team, with a broad scope to get to the heart of, and tell the story of, our impact through quantitative and qualitative data. Your role is essential in providing insights and conclusions that critique and strengthen our theory of change and inform programme development. You will also increase our credibility with supporters through robustly-evidenced reporting, and inform the development of our policy and influencing work.

This is a role which encompasses both big picture thinking and detailed design and implementation. You will oversee monitoring and evaluation projects across Tender, engaging stakeholders within and outside the charity. You will also provide research-based advice and expertise to internal teams, using your insights to help inform and develop practice.

Your expertise will strengthen the impact we have on over 30,000 young people every year and play a crucial role in raising the funding needed to continue delivering this work.

Role Purpose

The main purposes of the Corporate Partnerships Officer role are:

• Managing the continually improving the digital systems to improve Tender’s monitoring and evaluation structures and procedures
• Leading the development and implementation of monitoring and evaluation frameworks and processes across Tender, with the support of the COO
• Distilling learning from Tender’s work and wider research into key insights to inform ongoing service improvement, new initiatives, policy work, profile-raising and income generation
• Conducting research into arts-based and other interventions to prevent violence against women and girls (VAWG) and applying insights to improve Tender’s work

Essential knowledge and experience

• Understanding of impact measurement and evaluation, applying appropriate and proportionate approaches, tools and methods to maximise learning at project and organisational level
• Understanding of quantitative and qualitative research techniques and comfortable using them to gather relevant data
• Understanding of the use of theories of change and outcomes frameworks
• Advanced proficiency in office and CRM software, in particular Excel, PowerPoint and Salesforce
• Advanced proficiency in Power BI
• Experience of data administration and analytics, sometimes from disjointed data sets, with the ability to produce high-quality outputs to clearly explain findings
• Experience of responding to and managing customer expectations, tailoring approach to the needs of the customer and developing new and innovative options
• Experience of building and maintaining successful relationships with diverse range of partners across corporate, public, and third sectors

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Specialist Homelessness Prevention Co-ordinator to play a pivotal role in our Homelessness Service in Central London and Ealing.

Sounds great, what will I be doing?

In this role, you will use your specialist knowledge of housing legislation, including the Homelessness Reduction Act 2017, to prevent and relieve homelessness through timely, proactive interventions. You will conduct comprehensive assessments and develop co-produced 
Personal Housing Plans that empower clients to resolve their housing issues where possible.

By maintaining accurate, up-to-date records and following up on all actions promptly, you will ensure that risks of homelessness are minimised and statutory duties are met effectively.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for

You will bring knowledge, experience, or relevant qualifications in housing and homelessness legislation, particularly in relation to private rented housing, the Homelessness Reduction Act, eviction, and tenants' rights. Alongside this, you will demonstrate a sound understanding of welfare benefits legislation, including welfare reform, as well as health and safety. With experience in addressing the causes of homelessness, you will be able to create effective interventions that support service users in achieving stability and progression.

Highly organised and solution-focused, you thrive in fast-paced, outcome-driven environments and can manage a busy caseload in line with service standards. You will be confident in using databases and systems, ensuring accurate and timely case notes, plans, and outcomes. A proactive and flexible team player, you combine excellent communication skills with strong relationship-building abilities, whether working with colleagues, partners, or the public. With a strong work ethic, customer service focus, and a socially conscious outlook, you are motivated to deliver high-quality results that make a real difference.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Job Summary

CAAS provides an Autism and ADHD Support Service across the 8 boroughs of NW London from our base in Eastcote and offices around London. We offer information, advice, and support to ADHD/Autistic people, their families, and professionals, with the aim of improving quality of life and building neurodivergent-aware communities.

In this role, you will join the established CAAS adult team to support, educate, and empower ADHD/Autistic adults (diagnosed or self-identified) across NW London.

You will:

· Provide one-to-one information, advice, and practical task-based support.

· Facilitate online and in-person peer groups, courses and workshops sessions.

· Help develop resources that increase understanding of ADHD/Autism and pathways to support.

· Signpost to local and national services, community groups, and specialist support.

· Work with professionals to share good practice and promote reasonable adjustments so services are more accessible to ADHD/Autistic adults including delivering short training sessions to professionals.

The role requires:                             

· A strong commitment to supporting ADHD/Autistic adults to improve quality of life and self-advocacy.

· Excellent communication and active listening skills, including the ability to adapt to different communication preferences.

· Excellent organisation and record-keeping.

· Confidence in group facilitation and delivering training.

· Ability to collaborate across health, social care, education, and community settings.

· Strong keyworker/caseworker skills

· Ability to self-manage diary skills, case load and accurate record keeping.

Key Responsibilities – Supporting ADHD/ Autistic Adults

Providing individualised task-based support

· Provide one-to-one ad hoc, tailored support for pre-and post-diagnosis (with the support to be co-produced by the service user). This support may include, but is not limited to:

· Practical support with communication or executive functioning tasks and activities such as making calls, form filling, applying for benefits, and planning their week.

· Working within a “help you to do it” model, encouraging skill building and self-advocacy.

· Support with applications for further education and employment

· Maintain and update our public-facing ADHD Resource Board, and foster relationships with other support organisations to strengthen our signposting and referral pathways.

Facilitate Support Groups

· Facilitate twice-monthly ADHD Groups.

· Facilitate Parent and Carers Support group.

· Facilitate monthly pre-diagnosis support group.

· Facilitate Coffee Connect social group for ADHD and autistic adults.

· Facilitate quarterly Professional Connect Forum.

· When agreed in advance with manager provide cover for other colleagues’ projects.

Facilitate Courses and Workshops

· Deliver a 6-week Understanding my ADHD Course for newly diagnosed ADHD adults.

Front of house support and referrals process

The Specialist Adult ADHD/Autism Advisor (SAAA) will be expected to answer both written and telephone enquiries from members of the public about CAAS services, with a warm and welcoming style, so clients feel comfortable to attend our services.

SAAA will be expected to welcome visitors to the centre and provide information about CAAS and The SAAA will provide front-of-house support, welcoming visitors, answering queries, and managing the referrals process, including CRM updates, triage, and liaising with referrers.

CAAS offers a wide range of adult services, so SAAA will be expected to proactively support clients in accessing the appropriate services and provide consistent follow-up and communication. 

Other Responsibilities  - Wider support

The SAAA will be expected to contribute to the support and empowerment of ADHD and autistic adults and their families in a range of other ways, such as:

· Build and maintain strong relationships with local statutory and voluntary services, particularly within health, social care, and social prescribing teams.

· Represent CAAS by attending relevant meetings to ensure active links with local authority and voluntary sector partners.

· Stay informed about national and local developments related to ADHD/autistic adults, identifying opportunities to raise awareness and influence the development of appropriate services and support.

· Contribute to the development and delivery of training for professionals and the community by:

· Using inclusive, evidence-based language and approaches

· Tailoring content to meet the needs of different audiences

· Supporting outreach and promotion of CAAS’s training offer related to ADHD and autism in adults

Other Responsibilities  - Organisational

· To create resources and content to be used within our adult services by clients and colleagues.

· To provide written reports as required by professional agencies and CAAS.

· Assist in promoting the organisation’s services.

· Attend regular supervision and training sessions.

· Ensure project monitoring and reporting requirements are met.

· Provide regular progress reports to the Adult Service Manager/Lead.

· To comply with such policies/procedures, guidelines and codes of practice as laid down by CAAS and the Law.

Other Responsibilities

· To carry out other tasks appropriate to the post and as agreed with the Adult Service Manager.

· To actively participate and undertake training and development of self and others.

Please note job descriptions only reflect 80% of a role and are not an exhaustive list of duties. You are expected to carry out other activities within the scope of the role.

Person Specification - Essential

Knowledge & Experience

· Experience/knowledge of working with ADHD and autistic people (adults).

· Experience/knowledge of the challenges facing ADHD and autistic people (adults).

· Knowledge/awareness of reasonable adjustments, strategies, and coping mechanisms to support ADHD and autistic people’s needs.

· Qualified facilitator / demonstratable experience in facilitating groups and delivering training.

· Experience in safeguarding vulnerable adults, data protection, equal opportunities, diversity legislation, and best practice.

Values & Approach

· Understanding of inclusive, neurodiversity-affirming language and approaches when working with ADHD/autistic adults.

· Commitment to person-centred support and promoting autonomy for neurodivergent adults.

· Willingness to reflect on practice, take on feedback, and engage in ongoing professional development.

· Able to manage emotionally sensitive situations with empathy while maintaining professional boundaries and personal resilience.

Communication & Interpersonal Skills

· Strong verbal and written communication skills, with confidence representing CAAS in a range of settings.

· Ability to develop relationships with relevant statutory and voluntary sector bodies.

· Able to work independently and as part of a team, contributing to shared goals and supporting colleagues.

Organisation & Time Management

· Strong organisational skills with great time management. There is a heavy demand for the personal organisation of your workload and managing appointments, and you will need to be able to manage a diverse workload with competing demands.

· Prompt response to competing demands from clients, professionals, and colleagues.

Record Keeping & Monitoring

· Maintains accurate and timely records in line with CAAS procedures, including CRM monitoring requirements and deadlines.

· Ability to monitor work.

Flexibility & Technical Skills

· Flexible and willing to facilitate groups, courses, and workshops outside their normal pattern of work where appropriate to ensure smooth running of team.

· Computer Software Skilled (much of the work is managed via technology and computers)

Person Specification - Desirable

· Voluntary Sector Experience.

· Counselling or coaching skills.

· Knowledge of SEN / Adult Social Care Legislation.

Equal Opportunities

CAAS recognises the positive value of diversity, promotes equity and challenges discrimination. We welcome and encourage job applications from people of all backgrounds, including applications from Black, Asian and Ethnic Minority communities, people who identify as having a disability, and LGB+, Trans and non-binary candidates.  

We also recognise the value of flexible working, so will consider different types of flexibility (such as term time, annualised or compressed hours, and a minimum requirement of 60% working in the office for all staff), as well as the possibility of offering the role on a job share basis.

CAAS is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.  The successful candidate will be required to undergo an enhanced D