Customer service jobs

About the role

As Data Lead, you will facilitate the collection, management, integrity, security and reporting of our programme delivery, quality assurance and evaluation data, supporting the work of the Data and Insights Manager and Head of Impact and Quality. In this role, you will primarily work with our CRM system, Salesforce, alongside other data systems such as Microsoft Excel, PowerBI and FormAssembly.

Deadline: Sunday, 7th September 2025
Interviews: w/c 15th September 2025
Start date: Monday 20th October 2025
Place of work: Flexible/hybrid. The candidate can be based anywhere in England. Our London office address is: 8-10, Fivefields, Grosvenor Gardens, London SW1W 0DH

Main responsibilities

• Lead on data capture of key data points from partner schools, ensuring high quality throughout, efficient processes, and complete data. For example, collection of pupil data, SATs and GCSE results.
   
• Be responsible for promoting high standards of data integrity across the organisation. This includes supporting staff to develop in their use of data, undertaking regular data integrity activities, and developing solutions to improve data integrity issues at the source.
   
• Work with the Data and Insights Manager on the administration, maintenance and development of our Salesforce CRM system.
   
• Support the design, delivery and maintenance of a range of custom reports (in Salesforce or other software), to facilitate external stakeholder reporting and a range of internal project work across departments.
   
• With the Data and Insights Manager, act as expert in data governance and data protection processes at Action Tutoring, promoting data security and GDPR compliance across the organisation.
   
• Any other ad hoc responsibilities as deemed relevant by the CEO.
   

Person specification

We are looking for someone who has:
 

• Two or more years experience with Salesforce administration, including custom objects.
   
• Experience administering online data capture software (ideally FormAssembly), including managing integrations with Salesforce.
   
• Experience working with complex datasets in Excel, including data cleaning in preparation for import/export or analysis.
   
• Experience generating reports for a range of stakeholders.
   
• The ability to design data collection processes and system changes that are scalable, impactful, and promote high standards of data integrity.
   
• Project management experience, including creating project plans, gathering requirements, analysing risks, and managing stakeholders.
   
• Strong communication and collaboration skills; proactive in communicating updates and change to stakeholders at all levels.
   
• Confidence adapting communication style and approach to develop data skills in others, including those without a technical background.
   
• A creative and inquisitive attitude about how technology and automation can improve efficiencies across the organisation.
   
• A good understanding of GDPR compliance and processes.
   
• A commitment to equality, diversity and inclusion. 
   
• A commitment to the mission and values of Action Tutoring.
   
• A commitment to promoting and safeguarding the welfare of children.
   

You may be more successful in the role if you also have:
 

• PowerBI, Tableau, other data visualisation software experience.
   
• Experience working with government education datasets.
   
• Experience designing and implementing monitoring, evaluation and learning frameworks.
   
• Salesforce Administrator Certification (or on track to complete).
   
• Experience working in the charity or NGO sector.

Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more.

If you’d like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we’re looking for!

Job Role: Senior Fundraiser (Individual Giving)          

Salary: £29,000 per year    

Hours: Full-time 37.5 hours per week              

Contract type: Permanent 

Location: Bath/Hybrid

The Role:

Are you passionate about Fundraising? 

We’re looking for someone to grow our individual giving programme—boosting supporter value and building lasting connections with our cause.

As part of a small, innovative fundraising team, you’ll have the freedom to shape strategy, create compelling campaigns, and drive growth. Your marketing skills will help attract and inspire donors, while your data insight will ensure effective supporter journeys.

From first gift to regular giving and legacy support, you’ll play a key role in building long-term commitment to Julian House.

Responsibilities include: 

• Working with the Senior Fundraising Manager to develop an individual giving strategy that increases donor acquisition, engagement, and income.
• Serving as the CRM Administrator, overseeing its effective use and development for the Fundraising Team
• Project managing our bi-annual individual giving appeals, working with colleagues to design inspiring campaigns that generate six-figure income.
• Promoting our legacy case for support, and securing new pledges, as part of supporters’ journeys with Julian House.

Qualifications / Requirements: 

• Experience of leading fundraising activity relating to individual giving, regular giving and / or legacies.
• Excellent communication skills, with the ability to represent your organisation to a range of stakeholders and create high-quality written content for fundraising.
• Knowledge of the homelessness or social inclusion sectors would be desirable, but not essential.

There are many great reasons to join our team!

• Great opportunities for career development and free monthly training sessions from experienced facilitators
• Wellbeing related support and advice and up to 6 free counselling sessions through our Employee Assistance Programme
• 27 days annual leave, including an extra day off for your birthday, increasing up to 30 days after 4 years of continuous employment. Plus bank holidays
• 30% staff discount at Julian House charity shops
• 20% staff discount at Julian House bike workshops
• A generous and competitive pension scheme
• Instant access to healthcare professionals and discounts on a variety of health treatments through our Simply Health Scheme
• A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted
• For all the fantastic and valuable work you'll be doing makes you eligible for the Blue Light Card which offers amazing discounts on thousands of brands

Our Ethos

As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.

If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. We accept CVs and applications in all formats.

DBS Checks

We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy. 

Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don’t miss out!

We are recruiting a Challenge Events Fundraiser to grow PAPYRUS’ challenge event income by leading on allocated PAPYRUS own events, projects and campaigns and managing all third-party challenge events.

What you will do:

• Develop an events plan that will grow income using data from previous years to understand our supporters and build a creative and sustainable income plan for long term growth.
• Build and manage relationships with supporters across all communication channels and provide professional, relevant, timely and empathetic stewardship at all times.
• Raise awareness of PAPYRUS and its work by developing and delivering presentations and talks both online and face to face to supporters and facilitating necessary photo opportunities in line with GDPR for use if future promotional activity
• Manage costs and budgets for events, including forecasting, estimates and future year planning.
• Be proactive seeking out new initiatives and market trends in fundraising across the UK charitable sector.
• Participate in the development, implementation, and maintenance of PAPYRUS challenge event fundraising assets, collateral, materials, and policies and procedures ensuring all content is on brand and to a high standard.
• Working with colleagues in Business Support Services to use the data collected across all donation platforms to analyse and inform required reports and update existing reporting mechanisms.

To be successful in this role you will have:

• Previous experience of working in a fundraising role for a UK registered charity
• Experience of successfully managing a portfolio of third-party events
• Proven track record of successful relationship management with donors/ fundraisers
• Proven track record of working effectively in a team
• Experience in creating and monitoring budgets
• Experience using Raiser’s edge or a similar CRM database.
• Knowledge of regulatory environment for fundraising from events fundraising including sponsorship, data protection, Gift Aid (incl GASDS) and Fundraising Codes of Practice and regulation
• Good knowledge of data selection, data analysis, insight and application of datasets for maximum success
• Understanding of events fundraising
• Competence in the use of IT tools including Word, Excel and PowerPoint
• Ability to work some unsocial hours and travel to meetings / events as required across the UK

Please visit the careers site for the full job description and person specification for the role.

Salary: £30,559 per annum (SCP 18) progressing by increments to £33,366 per annum (SCP 23)

Hours: 36 hours per week  Location: Warrington

Contract: Permanent

Benefits: You will receive 28 days annual leave plus Bank Holidays (pro rata for part time workers), hybrid and flexible working arrangements, an attractive pension scheme, Simply Health membership and enhanced sick pay. Please visit our website for more details.

Closing date: 31st August 2025

We reserve the right to close the vacancy earlier if we receive sufficient applications so, please submit your application as soon as possible.

PAPYRUS is committed to the principle of equal opportunity in employment and its recruitment policies are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

PAPYRUS is committed to safeguarding all children, young people and adults at risk that interact with the organisation. The organisation recognises its responsibility to safeguard the welfare of these vulnerable groups by a commitment to procedures to protect them. The charity expects all staff and volunteers to fully support and promote these commitments.

Why you should join Ella’s…

1. You will make a difference: Ella’s is a London-based organisation working with women who have survived trafficking and sexual exploitation. Join us, and be a crucial part of ensuring survivors have all they need to recover and build lives that are safe and free.
2. You will work in a great place: We are a passionate, growing organisation. Of our staff, 100% say they would recommend Ella’s as a place to work. As a team, we are strong, women-led, authentic, professional, fun and supportive of one another.

Job description and person specification

This is an exciting and varied role that encompasses all aspects of our fundraising activity and will support the development of relationships with our individual donors, Trusts and Foundations, Corporate Partners, and Community/Faith Groups. Our ideal candidate will have experience of working in a charity or other related organisation, in a fundraising and / or marketing team, and will bring relevant, transferable experience to apply to this role. You will work closely with the fundraising team to research, steward, and help secure funding and on your own initiative. Your work will play a key role in enabling our mission to help unlock lasting freedom among women who have survived trafficking, exploitation and other forms of violence.

Key Responsibilities

• Support the development of our individual giving programme including the planning and delivery of fundraising appeals and campaigns.
• Ensure donations are promptly acknowledged and recorded on our fundraising database, Donorfy.
• Lead the development of our use of Donorfy to record and report on our fundraising data, and manage donor relationships.
• Support the planning and delivery of key fundraising events including our annual Gala fundraising event.
• Conduct periodic and ad hoc prospect research on previous and prospective funders and identify new funding opportunities under the supervision of the Trusts and Foundations Grants lead.
• Support the Trusts and Foundations Grants lead to maintain a calendar of deadlines and reporting requirements
• Coordinate periodic mail outs to Trusts and Foundations in the small/general category.
• Support the cultivation and stewardship of corporate supporters under the direction of the Head of Fundraising.
• Assist with developing corporate partnership proposals, and other communications including periodic newsletters and social
• Help coordinate volunteer opportunities for our corporate partners
• Provide general admin support for corporate partners and corporate enquiries.
• Build relationships with local community and faith-based groups, providing support and materials for community-led fundraising activities.
• Represent the organisation at relevant events or meetings, when appropriate
• Contribute to team planning, reporting, and income forecasting
• Note take at team meetings and chase actions.

Benefits 

• Part of a small team, delivering a dynamic organisation changing women’s lives, supporting and empowering them to build their futures. 
• We are always developing and growing so you will have the opportunity to give direction and vision to the work and to work alongside a committed team. 
• 28 days holiday, plus bank holidays. 

It is intended that interviews will be held remotely during September. Candidates will be invited to interview by email.
If you have queries about any aspect of this role or the appointment process, need additional information or wish to have an informal and confidential discussion then please email us. Please also note that appointment to this role will be subject to a DBS check. This post is restricted to women due to the nature of the role. The Occupational Requirement section under Schedule 9 (part 1) of the Equality Act 2010 applies.

More about Ella’s
Ella’s is a London-based organisation working with women who have survived trafficking and sexual exploitation. Our mission is to do everything we can to ensure survivors have all they need to recover and build lives that are safe and free.

Here is a summary of our main activities: 

• We run six safe houses. This supported accommodation is crucial for survivors, until they are ready and able to live independently.
• We provide regular support for women and families in neighbourhoods across London, and many more further afield when they need us.
• We speak out on issues affecting the women we work with. We care deeply about survivors of trafficking and exploitation and want to see a world where these crimes are not tolerated.

Ella’s is an equal opportunities employer. We encourage applications from all backgrounds and communities, as we believe having a diverse team adds value and positively impacts our service. We actively encourage applicants from BAME backgrounds, LGBTQ+ applicants and those with disabilities. We are committed to equality and diversity within our organisation. 

Ella’s is committed to safeguarding and promoting the welfare of children and young people and vulnerable adults and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks. Having a criminal record will not automatically exclude applicants.

Victim Support are looking for a full-time Victims Advocate to work on our Anti-Social Behaviour Project based in the Royal Borough of Kensington & Chelsea.

This role is working full time 37.5 hours per week and is offered on a fixed term basis until the end of March 2026.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the Role:

This role is based in the Royal Borough of Kensington & Chelsea. As a Victim Advocate you will:

• Support victims of Anti-Social Behaviour (ASB) and Hate Crime.
• Collaborate with funders and partners to ensure optimal outcomes for victims.
• Provide specialist advocacy for victims with both complex and non-complex needs.
• Assist vulnerable, high-risk, and repeat victims of ASB.
• Engage in community work, liaise with the commissioner, and attend face-to-face appointments.
• Attend the monthly ASB MARAC (JAG) Meeting.

You will need:

• Experience working with vulnerable individuals and those affected by ASB and crime.
• Proficiency in Microsoft Office for data recording and reporting.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Job Title: Fundraising Manager
Contract: Permanent
Salary: £30,000 - £35,000, depending on experience
Hours per week: 35 hours (5 days) or 28 hours (4 days)
Annual Leave: 25 days plus bank holidays (Pro Rota)

Role Description 

The Fundraising Manager plays a key role in supporting the mission and ministry of St Edmundsbury Cathedral by leading and delivering a range of fundraising activities. This includes managing relationships with Patrons and donors, organising high-profile events such as the Patrons’ Carol Service and The Grand Nave Dinner, coordinating legacy giving, and supportingmajor initiatives such as the Abbey of St Edmund, Reborn project. The role also involves maintaining accurate donorrecords using the Cathedral’s CRM system (Donorfy), identifying new funding opportunities, and ensuring all fundraising iscarried out with professionalism, integrity, and in accordance with Cathedral values and data protection regulations.

Key Responsibilities

Patrons

• Manage relationships with existing Patrons by responding to enquiries, writing and distributing the quarterly Patron e-newsletter, and creating and sending invitations to Patron events.
• Organise, coordinate, and deliver Patron events to a high standard, including the Patrons’ Carol Service, Spring Trip,and Summer Garden Party.
• Track Patron membership status, monitor renewal dates, and send timely renewal reminders.
• Work closely with the Finance Department to ensure all Patron income is accurately recorded.
• Increase the number of Cathedral Patrons by actively developing relationships and expanding networks

.Donor Acknowledgement and CRM Management

• Maintain accurate donor records in the fundraising CRM database, Donorfy, including donation history andengagement activity.
• Provide reports and analysis from Donorfy as required.
• Acknowledge Patron renewals and thank donors appropriately, either with a personal email or a letter from theDean, depending on the level of contribution.

Support for Major Fundraising Initiatives

• Assist the Fundraising Consultant with the ‘Abbey of St Edmund, Reborn’ project, supported by the National LotteryHeritage Fund.
• Responsibilities include prospect identification, donor cultivation, coordination of fundraising meetings, receptions,and lunches, and general administrative support such as drafting grant applications.
• Support research and cultivation of new fundraising prospects, including high-net-worth individuals, grant-makingtrusts, and their networks.

Legacy and Appeals

• Support the delivery of the legacy giving strategy, helping to secure gifts in wills.
• Assist in the administration and delivery of the biennial ‘Gift Day’ fundraising appeal.
• Plan and deliver a large-scale bi-annual fundraising event, ensuring it meets fundraising targets and reflects the valuesand aims of the organisation.

Person Specification

Essential Qualities
Qualifications

• Degree level education or equivalent experience.

Experience

• Experience in fundraising or income generation roles.
•  Proven track record of meeting or exceeding income targets.
• Experience of managing donor relationships and stewardship.
• Experience of managing or supporting fundraising campaigns or events.

Knowledge

• Strong understanding of different income streams (e.g. individual giving, trusts and foundations, corporate, community).
• Knowledge of fundraising regulations, GDPR, and ethical fundraising practices.
• Understanding of budgeting and financial planning in relation to fundraising.

Skills and Abilities

• Excellent written and verbal communication skills.
• Strong relationship-building and interpersonal skills.
• Ability to write compelling funding proposals and reports.
• Strong project management and organisational skills.
• Ability to use data to inform decisions and measure impact.
• Competency in using fundraising CRM systems (e.g. Donorfy).

Personal Qualities

• Highly motivated and results driven.
• Creative and strategic thinker.
• Ability to work independently and as part of a team.
• Resilient, flexible, and able to work under pressure.
• Commitment to the values and mission of the Cathedral.
• Sensitive to the Cathedral’s core mission as a place of worship, outreach, welcome, and care.
• To work varying hours for fundraising functions, including weekends and late evenings as required.

Desired Qualities
Qualifications

• Relevant fundraising qualification (e.g. from the Institute of Fundraising).

Experience

• Experience in digital fundraising and online donor engagement.
• Experience of working with high-net-worth individuals or major donors.
• Experience of fundraising in the Church of England.

Skills and Knowledge

• Grant writing or bid writing experience.
• Public speaking.

Marketing Officer
Location: WWT Slimbridge, GL2
Salary: £31,680.00 per annum
Contract: Permanent
Working pattern: Full-Time, 37.5 hours a week – 5 days in 7 with a minimum of 3 days a week on site, on a rota basis
Function: Marketing, Communications and Campaigns

About The Role

We are looking for a dynamic and creative Marketing Officer to play a key role in driving visitor growth at Slimbridge Wetland Centre, one of the most unique and inspiring wildlife destinations in the UK.

In this exciting role, you’ll lead on the delivery of both year-round and event-specific marketing campaigns, working across a range of channels to attract, engage, and inspire new and returning audiences. You'll be part of a passionate team dedicated to conservation, education, and unforgettable visitor experiences.

Key responsibilities:

• Drive footfall and awareness through targeted marketing and communications campaigns.
• Deliver high-impact PR strategies to raise the profile of Slimbridge Wetland Centre locally and nationally.
• Create engaging, high-quality content for digital and print platforms, aligning with WWT brand guidelines.
• Collaborate with internal teams—including learning, visitor experience, and fundraising—to support cross-organisational goals.
• Evaluate campaign performance and visitor insights to continually improve marketing effectiveness.

About You

The ideal candidate will be

• Qualified to a degree level and have proven experience in marketing, communications or PR—ideally in a visitor attraction, tourism, or conservation setting.
• Possess strong copywriting, storytelling, and content creation skills.
• A strategic thinker with a hands-on approach and a creative eye.
• Confident working across multiple channels including social media, email marketing, and traditional media.
• Passionate about visitor marketing and connecting people with the natural world.

About Us

We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.

Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.

Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?

Why you’ll love working at WWT

• Wake up every day knowing your work is helping to restore wetlands, and our world
• Be surrounded and inspired by our team of passionate, dedicated people
• 33 days annual leave (which goes up to 38 days after 5 years of service) – this includes bank holidays and you have flexibility to take those days whenever you want
• Free entry to all our wetland centres, including your family
• Free car parking and secure bike storage areas
• Colleague discount on shopping and memberships
• Cycle to work scheme
• Contributory pension scheme
• Life Assurance of three times your salary, for peace of mind for your loved ones
• Independent personal, workplace and financial advice from our Employee Assistance Programme

This is a full time position working 37.5 hours a week, 5 days in 7 with a minimum of 3 days a week on site, on a rota basis. There will be some weekend working required (approximately 1 in every 4 as part of the Duty Management Rota)

Closing Date: 31st August 2025

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

WWT is an equal opportunities employer and all applications will be considered solely on merit.

No agencies please.

We have an exciting opportunity for an Independent Domestic Violence Advisor covering the Tamworth Area to join the New Era team working 37.5 hours per week. The role will focus on the identifying risk and meeting the needs of those affected by domestic abuse. The role will be covering the Tamworth area but travel pan Staffordshire will be required.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

This role will work across Staffordshire and Stoke on Trent, but will be based in our Stafford office. Hybrid working is considered following our mandatory six month probationary period. Travel across the whole of Staffordshire will be required.

As an IDVA you will be asked to:

• Provide a pro-active, high quality, frontline service to victims of domestic abuse through on-going risk assessment, individual safety planning, advocacy, emotional and practical support.
• Work within a multi-agency framework consisting of the MARAC and local partnership responses to domestic abuse to keep safety central to all services for victims of domestic abuse
• Promoting the service and raising awareness of issues arising, minimising barriers and improving access to support

You will need:

• Experience of providing support those affected by domestic abuse
• Experience of undertaking need and risk assessments and creating safety plans
• Experience of the MARAC and other partnership processes
• Experience of multi agency working

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

About us

SurvivorsUK exists for men and non-binary people who have experienced sexual abuse, sexual assault or rape, or any survivor who thinks we’re the right service for them.

We support – by providing services such as a helpline, counselling, ISVA and groupwork.
We challenge – by raising public awareness of the issue, and dispelling myths
We build – by creating and facilitating networks for better access to help

Purpose of Role

Group Facilitators play a crucial role in delivering a range of therapeutic sessions aimed at supporting the wellbeing of survivors of sexual violence. This role involves creating a safe and empathetic environment where survivors can heal and grow. The Group Facilitator offers empowering peer support, fostering a sense of community and understanding among participants.

Through these therapeutic sessions, survivors are empowered to regain control over their lives, build resilience, and navigate their healing journey. The facilitator provides valuable guidance, emotional validation, and tools for coping and self-care, and they serve as a compassionate guide, helping survivors of sexual violence find strength, connection, and healing.

Main responsibilities include:

•  Leading group intervention sessions for male, adolescent, and non-binary survivors of sexual abuse, assault, and rape.
• Collaborating with the Group Work Manager and the organisation's safeguarding lead to effectively address safeguarding concerns.
• Documenting client interactions, participation, and identified risks using our client case management system and by adhering to organisational protocols.
• Formulating comprehensive plans for group sessions, further refine the group model, and conduct risk assessments when necessary.
• Prioritising ongoing monitoring and evaluation, ensuring the timely and accurate recording of outcomes to gauge effectiveness.

To see the full set of responsibilities and selection criteria, please refer to the attached job specification. 

How to apply

To express an interest in the role and to be considered, please submit the following:

• An up-to-date CV.
• A supporting statement that addresses the person specification in the job specification pack, and outlines your motivation for applying.

Application Deadline: Sunday 31st August at 11.30pm
Interviews: Between Tues 9th Sept and Thurs 11th Sept. Interviews will likely take place remotely, via Teams

At SurvivorsUK, we are committed to creating an inclusive and supportive work environment where everyone is empowered to bring their full, authentic selves to work.

We especially encourage applications from individuals who reflect the diversity of the communities we serve, including men, non-binary, Black, Asian, Mixed Heritage, Trans, disabled people, and those from other marginalised groups. We recognise and value the unique experiences that arise from the intersections of these identities, and we particularly welcome applications from people with lived experience or a strong understanding of the issues faced by our service users.

We also understand the importance of work-life balance and are open to discussing flexible working arrangements, including job share opportunities, to support candidates with caregiving responsibilities or other needs.

If you require any adjustments during the recruitment process or have any accessibility needs, please let us know. We are here to provide any support necessary to ensure the process is inclusive for you.

We seek a highly capable Membership and Office Administrator to support the work of the Society’s professional Office based at University College London.

The role will focus primarily on supporting and communicating with the Society’s extensive membership, which largely comprises practising historians in higher education and other sectors, as well as prospective members, applicants for the Society’s extensive research funding programme, and members of the public.

The role holder will report to the Membership and Programmes Manager and will also assist in the running of the Society’s research funding schemes. This is a hybrid position which supports home / remote working as the predominant model. As part of a small Office team, the post holder will in addition assist with the administration and efficient running of the Office on a daily basis. The Society offers an employer contributor pension of 12% and a friendly, supportive and highly professional working environment.

The Royal Historical Society is the UK’s foremost learned society and membership organisation for the support and promotion of historians and historical research and teaching in higher education and related sectors.

As a registered charity, founded in 1868 and now with more than 6,500 Fellows and Members, the Society champions the discipline of history within higher education and well beyond. Our remit is to support historians of all kinds to undertake and encourage historical research and understanding; to advocate for history and its practitioners; to represent history as a discipline and historians as a group; and to promote greater equality and representation within historical practice.

We need a new Library of Things Manager to run our Frenchay site, on the UWE campus, working with the rest of our small team of staff and volunteers to make borrowing as convenient as buying.

If you’re passionate about sustainability and our local communities, love working with people and things, can find your way around a sander and a spreadsheet, and want to work part-time for a local charity, then we’ve got a really lovely job for you.

Job title: Library of Things Manager (Frenchay)
Reports to: Operations and Development Manager
Based from: Share Bristol Frenchay, University of the West of England, Frenchay Campus, Coldharbour Lane, Bristol BS16.
Contract: Permanent
Work pattern: £12.75 per hour, minimum of 12 hrs a week. The 12 hours per week are to include the following hours onsite at Share Bristol on the UWE Frenchay campus.
Core hours will be:
– Tuesdays 4:45-7:15pm
– Wednesdays 11:45-2:15pm
– Fridays 9:45-12:15pm
Other hours can be worked flexibly either on or off-site.

Oversee the Share Bristol Frenchay Library of Things, ensuring it meets the needs of the local community, and work in partnership with the rest of the Share Bristol team to ensure the success of our charity and our Library of Things service.

This role is responsible for the day to day running of the Frenchay Library of Things, recruiting and supporting our volunteers, helping us engage with partner organisations, including UWE, managing our Thing donations and inventory, and assisting our current and potential members.

We’re looking for someone to start as soon as practical, and work around 12 hours a week. The working hours will be mainly around when we are open for lending sessions. We’re accredited with the Living Wage Foundation, so you know you will be paid fairly, and you benefit from free membership of Share Bristol, so you can borrow whatever you want, whenever you want, for free!

We look forward to hearing from you!

Closing date: 9am on Monday 15 September 2025

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Please note: The successful candidate must have the legal right to work in the UK and will be required to have a Basic DBS.

No agencies please.

Specialist Housing Partner (Scheme Manager)

 
A place to create moments that matter
 
Location: Heathermead Court, Camberley, Onsite
Salary: £31,947 per annum including regional uplift.
12 month Fixed Term Contract, 35 hours per week, Monday – Friday 9am-5pm.
 
Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.
 
It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.
 
For a career that means more and makes a meaningful impact on society, this is the place to be.
 
The role
 
At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality.
 
As a Specialist Housing Partner (Scheme Manager), you’ll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life’s changes, to resolving challenges with empathy and professionalism, you’ll be a trusted presence and a force for good.
 
What You’ll Do:
 
Be a visible, supportive presence in our schemes, building strong relationships with residents.
Work closely with lettings teams to ensure smooth move-ins and positive first impressions.
Encourage community engagement and help residents live independently for as long as possible.
Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care.
Collaborate with internal teams and external partners to deliver joined-up support.
 
Why This Role Matters:
 
You won’t just be managing housing - you’ll be creating safe, supportive environments where people can thrive. Every day, you’ll make a meaningful impact in someone’s life.
 
Salary
 
The Specialist Housing Partner (Scheme Manager) salary is £29,580 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.
 
Plus a regional uplift of £2,367 per annum.
 
About you

• Experience delivering housing management services within a specialist or generic housing context.
• CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience
• Strong understanding of anti-social behaviour management and rental income collection processes.
• Proven ability to manage multiple tasks and meet performance targets independently and as part of a team.
• Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders.
• Knowledge of safeguarding practices within a housing context.
• Regular business travel will be necessary to other Accent sites and off-site meetings as required.
• Successful candidates will under go a DBS check.

 
Interviews
 
We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you.
 
Stage 1: A Place to Connect
A Teams call with the hiring manager. You’ll learn more about the role and team, and we’ll get to know you – your experience, goals, and what you bring.
 
Stage 2: A Place to Show Your Strengths
An in person interview with behavioural and scenario-based questions focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Customer Service Questionnaire in advance.
 
We aim to make the process clear, supportive, and genuinely valuable – a place where you feel informed and confident at every step.
 
A place to build a future
 
We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you’ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time)—an extra day to celebrate your birthday and the option to purchase more—access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you.
 
And because we believe in supporting you now and in the future, this is a place to plan for your future—with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.
 
If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.
 
Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.
 
Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.
 
If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.
 
Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.
 
You may have experience in the following: Scheme Manager, Housing Scheme Manager, Supported Housing Scheme Manager, Retirement Housing Scheme Manager, Housing Support Manager, etc.
 
REF-223313

Community Energy Advisor
Job Reference: JULY25C001
Salary: £25,279 per annum
Hours: 37 hours per week
Contract Type: Full time
Operational Area: Coventry
Location: Coventry base, with regular travel around West Midlands area when required. Access to own vehicle necessary.

Join Groundwork West Midlands – Make a Difference in Communities!

About Us

At Groundwork West Midlands, we are passionate about helping communities overcome challenges and build brighter, healthier futures. We work alongside individuals and families facing poverty, offering practical support to improve their wellbeing, reduce inequalities and foster community resilience.

The Role

We are looking for a committed and compassionate Community Energy Advisor (Green Doctor) to join our team. In this vital role you’ll work directly with people in their homes and neighbourhoods, offering guidance, support and resources to help them stay warm, save money and improve their quality of life.

As a Community Energy Advisor, you’ll play an essential role in helping individuals and families in vulnerable circumstances to:

• Understand and manage their energy use to save money and stay warm.
• Access grants, financial support and services that ease hardship.
• Install simple, practical energy-saving measures in their homes.
• Gain confidence and skills through community workshops and events.
• Connect with other local services and support networks for wider wellbeing.

A full driving licence is essential and access to own vehicle for the role which entails travel to homes around the region.

Full Training to be given – no energy related experience necessary

Why Join Us?

By Joining us, you will be part of a supportive, mission driven team making a real change in communities. We offer:

• A competitive salary of £25, 279 per annum
• 25 days annual leave + bank holidays
• Flexible working policy
• A health cash back scheme
• Workplace pension
• Free refreshments

Closing date: 30th August 2025
Please note, we reserve the right to close this vacancy earlier, if a high number of applications are received.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

An Enhanced DBS check will be carried out for this post.

No agencies please.

We're looking for a kind, compassionate and resilient Support Worker to join our East London Hospital Discharge Service in Tower Hamlets. No personal care or experience is required, just the right values.

£28,808.00 per annum, working 40 hours per week. Fixed term contract of 1 year.

Want to feel like you're part of one team? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

* Undertake key-working responsibilities for a caseload assigned by the Manager
* Provide support 9am-5pm 7 days a week
* Assess prospective discharges within 3-5 hours of receiving referral information.
* Support the customer to settle in and meet their immediate social care needs.
* Update the Discharge/Patient Flow Team on patient progress on a weekly basis.
* Escalate concerns to the Discharge Team and urgent concerns via the Crisis Line.
* Proactively monitor customer's mental state, ADLs and move-on plans.
* Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions.
* Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available.
* Support customers to access activities and services in order to maintain and improve well-being, access benefits and reduce isolation.
* Maintain regular communication with Hackney Council (Local Authority) to facilitate re-housing.
* Develop and maintain links with all key agencies and service providers in the local community.
* Empower customers to ensure they receive the service and benefits they are entitled to
* Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards.
* Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible.
* Adhere to Look Ahead's Policies and Procedures
* Engage in learning and development activity to increase knowledge and skills.
* Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Relationship-building
Empathy and respect for all individuals, with the ability to build relationships and understand people's motive and perspectives.
Motivation
Committed to making a positive impact for individuals.
Adaptability
Resilience and flexibility in changing circumstances, with the ability to work under pressure and deal with uncertain or unexpected outcomes.
Communication
The ability to collaborate with and influence a wide range of people in person and through written communication.
Problem solving
The ability to objectively analyse situations, using information and clear judgement to generate effective response.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for the full job description.