Customer service management jobs

Digital Learning Lead – UX / UI

Salary: £40,000 per annum
Contract: Fixed term until April 2027
Location: London (EC1M) with hybrid working (1–2 days per week in office)
Hours: Full time (35 hours per week)
Closing Date: 28 September 2025, 5:00 PM
Interview Dates:

• First Stage (online): 14–15 October 2025

• Second Stage (in person): 22 October 2025

Use your UX/UI and digital learning expertise to shape the future of technical education.

At WorldSkills UK, we believe in the power of skills to change lives, boost the economy, and raise the prestige of technical and vocational education. We’re looking for a Digital Learning Lead – UX/UI to play a pivotal role in developing and improving the Learning Lab, our online platform for educators and trainers across the UK’s technical and vocational education sector.

This is an exciting opportunity for a creative, user-focused digital learning expert who’s passionate about supporting educators and driving up standards in teaching and training.

Key Responsibilities

• Lead the design and development of the Learning Lab, ensuring an intuitive, engaging, and accessible user experience.

• Own and optimise the educator journey from first visit to repeat engagement using data, feedback, and testing.

• Collaborate with internal teams and external partners to develop new features and improve platform functionality.

• Apply strong UX/UI design skills to deliver impactful, user-centred digital solutions.

• Manage platform projects, budgets, vendors, and reporting processes.

• Promote high standards in design, accessibility, and inclusivity across the platform.

What We Offer

• Salary of £40,000 per annum

• Hybrid working (with 1–2 days in our London office)

• 25 days annual leave (plus bank holidays), rising with service

• 6% employer pension contribution (with 3% employee contribution)

• Healthcare cash plan & life insurance (3x salary)

• A flexible and supportive working culture

How to Apply

1. Your CV (Word format with identifying details removed)

2. A supporting statement explaining your suitability for the role

3. A separate document with your contact details and confirmation of your right to work in the UK

4. A digital portfolio (PowerPoint or PDF, max 5 slides / 10MB) showcasing your UX/UI work and approach

Stewardship are looking for a leader who takes a proactive and highly collaborative approach to their work, leading with humility, transparency, awareness,   listening, and empathy, helping those they work with and the customers we serve, to flourish.

Working closely with our Head of Accounts Examination and Head of Payroll Bureau, you will play a crucial role in ensuring the continuation and growth of our highly valued services with exceptional customer care, as well as the innovation and ambition to develop new services for our church and charity partners.

This is a pivotal leadership role that combines operational excellence with a deep understanding of partner needs, an entrepreneurial instinct to spot new service opportunities, and a heart to serve the Church.

As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:

· Active membership of local church congregation.

An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.

About Esteem

At Esteem, we create space for young adults to thrive. We offer social, wellbeing, volunteering, and mentoring opportunities to young adults aged between 14-26, from our base in Shoreham-By-Sea. We aim to involve young adults as partners in everything we do, this provides a platform for them to develop confidence, build life skills, and improve their wellbeing. They, in turn, make our organisation, and society, a better place.

Background to the Role

This is an exciting new opportunity to join a local youth charity at a key moment of growth. As Fundraising Partnerships Manager, you’ll play a vital role in building long-term, mutually beneficial relationships with corporate partners, high net worth individuals, funders, and key stakeholders. You’ll help shape and deliver strategic partnerships that bring in funding that support our mission, and young people across our community.

Working closely with the Head of Fundraising, you’ll lead on developing and stewarding partnerships, especially within the local business community, and explore new ways organisations can invest in young people’s futures through Esteem’s programmes and projects.

Job Description

We’re looking for a passionate and relationship driven Fundraising Partnerships Manager with previous experience working in the charity sector or income generation, to join our team at Esteem. This is a fantastic opportunity for someone who thrives on connecting with people, building meaningful partnerships, and creating long-lasting impact. In this role, you’ll play a key part in shaping how local businesses and organisations invest in young people’s futures through sponsorship, collaboration, and shared purpose. If you’re someone who believes in community, has a talent for partnership development, and wants to see young people thrive, we’d love to hear from you.

Key Responsibilities

• Develop and grow corporate and strategic partnerships that support Esteem’s financial sustainability and deepen our local impact.

• Identify opportunities for shared value between Esteem and potential partners, including sponsorships, employee engagement, skills-sharing, and diverse income revenue streams.

• Work closely with Head of Fundraising and internal teams (including Fundraising, Marketing, and Youth Participation) to create partnership offers and deliverables.

• Lead on high-quality relationship management, ensuring excellent stewardship and communications with all partners.

• Collaborate on developing impact reports and tailored communications that show the difference our partners help us make.

• Organise and support events that engage current and prospective partners.

• Contribute to income generation from trusts, foundations, and other funding opportunities as needed.

• Work alongside young adults to include their voice and presence in fundraising and partnership initiatives.

Person Specification

Experience

• Building and managing partnerships in a fundraising, business development or sales setting

• Developing and delivering stewardship strategies and communications

• Working collaboratively across teams and with external stakeholders

• Writing compelling proposals and presenting to potential funders or partners

• Using CRM or fundraising databases (e.g. Donorfy)

• Working with or within the charity sector (desirable)

Skills, Abilities and Knowledge

• Excellent relationship-building and communication skills (written and verbal)

• A confident, positive, creative, and proactive approach to partnership development

• Strong organisational skills and ability to manage multiple relationships and deadlines

• Clear understanding of corporate CSR, ESG, fundraising trends and opportunities

• Ability to collaborate with young adults and colleagues across departments

• Working knowledge of Google Drive and MS Office, in particular Excel

Personal Attributes

• Collaborative and people-focused, enjoys building relationships and working with others to achieve shared goals

• Proactive and self-motivated, takes initiative, spots opportunities, and sees projects through to completion

• Warm and engaging communicator, able to connect with people from all backgrounds with empathy and authenticity

• Adaptable and flexible. Thrives in a fast-paced environment and responds positively to change and new ideas

• Values-driven and shares Esteem’s commitment to young people, inclusion, and wellbeing

• Creative and solutions-oriented, brings fresh thinking to challenges and looks for new ways to grow support and impact

To apply

Please visit our jobs board to download our recruitment pack and application form. 

We will only shortlist applicants that have applied directly to our HR Department providing a completed application form.

Please let us know if you would prefer to submit your application in another way, such as a video presentation. 

Sadly, without a completed application form we will not be able to consider your application. 

Appointment to this role is subject to satisfactory vetting and barring checks.

What we offer

• Staff Well-being: Esteem runs quarterly Well-being weeks throughout the year where we pause, reflect on what’s working and what's not, and create space for connection and team building with staff and young adults

• Excellent Development and Growth Opportunities: Esteem’s employees are encouraged to consider opportunities to develop new skills or progress, including applying for new roles in the organisation, participating in external training courses, and getting involved in different projects happening within the organisation.

• A Diverse and Inclusive Workplace: Equality, diversity and inclusion are central to Esteem’s values and how we work. We are proud of our commitment to diversity and inclusion and support young people and staff from different backgrounds so they can be their best selves. Our networks include All Sorts (LGBTQIA+), Adur Refugees and Possibility People.

• Flexible Working and Other Benefits:  We are committed to maintaining your work/life balance. We offer 35 days (FTE) of annual leave inclusive of bank holidays. This entitlement will be pro-rata for this role. We operate flexi-working. Esteem office hours are 10am-6pm, Monday to Friday, though we take a flexible approach to work and working patterns; we also ask the same of our staff, requiring the ability to work effectively and respond appropriately in challenging circumstances. Esteem has a close-down period over Christmas and New Year. 

• Cash-back Health Plan: On appointment, you will become a member of Health Shield, a cash-back health plan giving you money back on everyday healthcare costs, such as dental, optical and physiotherapy. This is from day one of you joining Esteem. 

• Employee Assistance Programme: You will also have access from day one to our Employee Assistance Programme (EAP) Breeze, a 24/7 support line via phone or web portal giving you access to GPs, counsellors, physios, mental health support and money-saving perks. 

• Pension: If you are eligible, you will be auto-enrolled into our pension scheme currently in place for Esteem, in accordance with Esteem’s pension auto-enrolment obligations.  The pension scheme that is currently in place for Esteem employees is “NEST Pensions”.

• Local Staff Discounts: You will also receive staff discounts to local businesses as part of our well-being offer.

Esteem is committed to supporting you in your role, including regular supervision, reflective practice groups (role specific), quarterly staff wellbeing week, regular pay reviews, employee support plan, staff socials and regular training. 

Commencement of this role is subject to receiving satisfactory references and Disclosure and Barring Service (DBS) check, and confirmation of your right to work in the UK.

Esteem welcomes applications from all sections of the community. We value diversity and promote inclusion through our activities, as well as in our policies and working practices. Our culture and values reinforce this. We seek to create an inspiring and inclusive workplace where all feel valued and able to contribute to the organisation.

If you have the skills, knowledge and drive that we are looking for, and are passionate about making a real difference in young adults' lives, we would love to hear from you.

About this role

This role is 20 hours per week, worked part-time over 5 days Monday-Friday. Suggested working times are 10am-2pm however this can be flexible for the right candidate. The part-time salary for this role is £16,250 (£26,000 FTE for organisation 32 hours working week).

The successful candidate will be required to undertake a range of office management and administrative duties to support Causeway’s housing and support functions. You will deal with ad hoc queries and be the first point of contact for external queries, and act as an everyday presence in Causeway’s office to support with office-based team members, visitors, contractors, and cover basic in-house IT support.

Our Organisation

Causeway is a London living wage employer. You will receive a 6% pension contribution, rising to 12% after two years service. We also offer an employee assistance programme that provides free financial, legal, and mental health advice and support to our employees. We provide core training, and continuous learning and development throughout your career with us. Travel schemes such as cycle to work and travelcard loans are also available.

Accommodation Worker (Part Time)

Middlesbrough

£25,049 - £26,552 pro rata

28 hours per week

Temporary Role until 31st March 2026

Women’s Services | Rainham Close | Middlesbrough

It’s an exciting time to be part of Supported Housing. Following the acquisition of a new support contract, several colleagues have successfully moved into different service areas. This has created an opportunity to join our dedicated team at Rainham Close.

The post is currently funded until March 2026, with the potential to continue longer term.

What the role involves:

We’re looking for someone passionate about making a real difference in the lives of women and children. Based primarily at Rainham Close, Middlesbrough, you’ll support women who are homeless or at risk of homelessness, helping them to feel safe, overcome challenges, and build the skills they need for independent living.

From Rainham Close, we also deliver:

• Hestia
• Domestic Abuse Move On Service
• Rough Sleeper Service

This means there are opportunities to be involved across a range of schemes, providing varied and meaningful experiences.

What we’re looking for:

We’re proud of our strong reputation within the sector, built on the commitment and passion of our staff. To join our team, you’ll bring:

• A genuine desire to support women and children in need
• A strong sense of social purpose and commitment to positive change
• Enthusiasm, resilience, and the ability to empower others

If you’re motivated by helping people thrive and want to be part of a service that makes a real impact, we’d love to hear from you.

If you're someone who believes in the power of community and enjoys supporting people to live well, this could be the perfect next step in your career.

Apply now and help shape a place where people feel safe, supported, and connected.

Equality, Diversity, and Inclusion-Different Together

At North Star, Equality, Diversity, and Inclusion are part of our DNA.  Together, we continue to build a culture that encourages, supports, and celebrates difference.  It fuels our innovation and connects us even closer to customers and communities.

We are keen to reflect the communities we serve and welcome applicants from a broad range of backgrounds and experience.  We are committed to tackling issues of under representation in our staff team. As such we will guarantee an interview to any candidate who, has a disability, or considers themselves to be from an ethnic minority background and meets the essential criteria of the role.

Closing Date for Applications is 8th September 2025

Assessments/Interviews are scheduled to take place on 18th September 2025

Action Foundation is an award-winning charity that supports and empowers asylum seekers, refugees and other migrants in the North East to overcome immediate barriers, integrate with the community, and build skills for the future. We are looking to recruit an Employability Officer with our Language & Learning team which supports integration through three key areas: employability workshops and advice, digital skills training and non-accredited ESOL classes. 

We are seeking someone with a good understanding of the issues and challenges faced by job seekers, particularly those whose first language is not English, to support migrants in their search for sustainable employment.

The successful candidate will play a vital role in empowering individuals, particularly those affected by changes to their right to work, to rebuild confidence, develop skills and move towards long-term employment. Working closely with the Employability Adviser and the wider team, they will deliver high-quality, person-centred support through our employability programmes, while also contributing to wider team activities and workshops that promote inclusion and opportunity. 

Essential skills include the ability to juggle challenging caseloads and conflicting priorities; experience of supporting vulnerable individuals and dealing with safeguarding concerns; a thorough understanding and commitment to equal opportunities and experience of working with a CRM.

Action Foundation is an Equal Opportunity employer and we welcome applications from all sectors of the community, particularly those who have lived experience of migration. We also have a strong focus on safeguarding in the organisation and a DBS (Disclosure & Barring Service) check will be part of the recruitment process.

We operate hybrid working and flexible hours to accommodate a healthy work-life balance. Our offices at the CastleGate are situated close to Newcastle’s vibrant Quayside.

Essential information

Hours: 35 hours per week (full time) with flexible hours/working pattern

Location: Based in Newcastle but with a requirement to work across Tyne & Wear, County Durham and Northumberland

Salary: £24, 715 to £27,832 (depending on experience) per annum plus 6%
pension contribution

Contract: Fixed term one year contract (subject to passing a two month probation period). An extension to this post may be possible, subject to further project funding.

Annual Leave: 28 days + English Bank Holidays

Application deadline: 23:59 Friday 26th September

Interview dates: Week commencing Monday 13th October at Action Foundation, CastleGate, Melbourne Street, Newcastle, NE1 2JQ (subject to change)

If you are interested in applying and require more information about the job role, or if you would like any support in the application process, we would encourage you to contact Vanessa Montesi whose email address is available on the Action Foundation website.

Please refer to the attachments for the following:

o Job description

o Application form

o We do not accept CV’s

Please note that we reserve the right to close this vacancy early should we receive sufficient applications. 

A small membership / not for profit organisation of just circa 30 employees are seeking 6 months cover from early September whilst thier Credit and Finance Manager takes maternity leave.  They expect the post to be for 6 months commencing on 8th September to allow for a handover with the current post-holder.

The current post-holder works 30 hours per week, 4 days a week so can offer this contract on the same agreement or, they are also open to full time hours of 7.5 hours per day / 37.5 hours per week if preferred.  You will need to come into the office near Bloomsbury Square 2-3 days per week.

You will join a small, very friendly, helpful and social team working in an open plan office within a listed building.  It's a great working environment with a roof terrace and plenty of nearby eateries.  This is a standalone finance role as they outsource the finance to an external management finance team.

Reporting into the COO, your duties will include:

• To manage and pursue all debt position
• Reconcile the information which comes out of their MS Dynamics based CRM system (which generates the sales ledger) 
• Ensure the finance and reconciliations process with Xero is done correctly
• Raising invoices manually on CRM system
• Run reports and chase debtors
• Ensure the crucial link between the CRM and Xero is working correctly 
• Liaising with the out-sourced management finance team

Essential experience for this post will include:

• Experience of the above duties - invoices / reconcilliations / debt chasing
• CRM experience – preferably MS Dynamics
• Finance package – preferably Xero
• Clear communicator with confidence to chase debt
• Ideally you will need to understand Membership pipeline and working between Dynamics and Xero to help with prompt payments and retention.

Please note that you may be required to have a credit and/or fraud check and a possible DBS check.

If you have the above experience and could start early September, please do submit your CV today.  Closing date is 31st July with interviews on-line on Thursday 7th and/or Thursday 14th 

A member of the TPP team will review your CV and will be in touch shortly should your CV reflect the above points, so please ensure this is clear on your CV.  If you do not hear back from us within 3 working days, then unfortunately your CV hasn't been selected this time.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Why you should join Ella’s…

1. You will make a difference: Ella’s is a London-based organisation working with women who have survived trafficking and sexual exploitation. Join us, and be a crucial part of ensuring survivors have all they need to recover and build lives that are safe and free.
2. You will work in a great place: We are a passionate, growing organisation. Of our staff, 100% say they would recommend Ella’s as a place to work. As a team, we are strong, women-led, authentic, professional, fun and supportive of one another.

Job description and person specification

This is an exciting and varied role that encompasses all aspects of our fundraising activity and will support the development of relationships with our individual donors, Trusts and Foundations, Corporate Partners, and Community/Faith Groups. Our ideal candidate will have experience of working in a charity or other related organisation, in a fundraising and / or marketing team, and will bring relevant, transferable experience to apply to this role. You will work closely with the fundraising team to research, steward, and help secure funding and on your own initiative. Your work will play a key role in enabling our mission to help unlock lasting freedom among women who have survived trafficking, exploitation and other forms of violence.

Key Responsibilities

• Support the development of our individual giving programme including the planning and delivery of fundraising appeals and campaigns.
• Ensure donations are promptly acknowledged and recorded on our fundraising database, Donorfy.
• Lead the development of our use of Donorfy to record and report on our fundraising data, and manage donor relationships.
• Support the planning and delivery of key fundraising events including our annual Gala fundraising event.
• Conduct periodic and ad hoc prospect research on previous and prospective funders and identify new funding opportunities under the supervision of the Trusts and Foundations Grants lead.
• Support the Trusts and Foundations Grants lead to maintain a calendar of deadlines and reporting requirements
• Coordinate periodic mail outs to Trusts and Foundations in the small/general category.
• Support the cultivation and stewardship of corporate supporters under the direction of the Head of Fundraising.
• Assist with developing corporate partnership proposals, and other communications including periodic newsletters and social
• Help coordinate volunteer opportunities for our corporate partners
• Provide general admin support for corporate partners and corporate enquiries.
• Build relationships with local community and faith-based groups, providing support and materials for community-led fundraising activities.
• Represent the organisation at relevant events or meetings, when appropriate
• Contribute to team planning, reporting, and income forecasting
• Note take at team meetings and chase actions.

Benefits 

• Part of a small team, delivering a dynamic organisation changing women’s lives, supporting and empowering them to build their futures. 
• We are always developing and growing so you will have the opportunity to give direction and vision to the work and to work alongside a committed team. 
• 28 days holiday, plus bank holidays. 

It is intended that interviews will be held remotely during September. Candidates will be invited to interview by email.
If you have queries about any aspect of this role or the appointment process, need additional information or wish to have an informal and confidential discussion then please email us. Please also note that appointment to this role will be subject to a DBS check. This post is restricted to women due to the nature of the role. The Occupational Requirement section under Schedule 9 (part 1) of the Equality Act 2010 applies.

More about Ella’s
Ella’s is a London-based organisation working with women who have survived trafficking and sexual exploitation. Our mission is to do everything we can to ensure survivors have all they need to recover and build lives that are safe and free.

Here is a summary of our main activities: 

• We run six safe houses. This supported accommodation is crucial for survivors, until they are ready and able to live independently.
• We provide regular support for women and families in neighbourhoods across London, and many more further afield when they need us.
• We speak out on issues affecting the women we work with. We care deeply about survivors of trafficking and exploitation and want to see a world where these crimes are not tolerated.

Ella’s is an equal opportunities employer. We encourage applications from all backgrounds and communities, as we believe having a diverse team adds value and positively impacts our service. We actively encourage applicants from BAME backgrounds, LGBTQ+ applicants and those with disabilities. We are committed to equality and diversity within our organisation. 

Ella’s is committed to safeguarding and promoting the welfare of children and young people and vulnerable adults and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks. Having a criminal record will not automatically exclude applicants.

Over the past 90 years, the International Rescue Committee (IRC) has developed unparalleled expertise in responding to emergencies and helping uprooted communities to rebuild. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. The IRC is on the ground in more than 40 countries, providing emergency relief, relocating refugees and rebuilding lives in the wake of disaster.

The IRC is committed to a culture of bold leadership, innovation in all aspects of our work, creative partnerships and, most crucially, accountability to those we serve. The IRC is a tireless advocate for the most vulnerable.

IRC UK
IRC UK is part of the IRC global network, which has its headquarters in New York and London. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees in England, a programme that is rapidly growing.

In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm.

The purpose of the role

The Mass Market team’s mission is to inspire the UK public to financially support the IRC to help people impacted by conflict and disaster. The purpose of this role is to support the Director, Mass Markets by implementing the Retention strategy in order to generate long-term sustainable growth, cultivate a loyal and engaged donor base and maximise net revenue.

As Retention Marketing Manager, you will be responsible for annual operational planning and delivery across for the retention programme, including for emergency appeals. You will work closely with the Director, Mass Markets to create and manage significant annual budgets, ensuring return on investment is maximised at all times. Supported by the Retention Marketing Executive, you will oversee all campaign activity, ensuring that it meets the strategic objectives and financial goals of the department.

You will be part of a department focused on excellence, with significant opportunity to lead on change and drive impact and growth.

Key accountabilities

Strategy and planning

• Support the Director, Mass Markets in the development and delivery of the retention strategy and priorities
• Identify, scope and deliver new and innovative opportunities that advance the retention strategy
• Manage retention operational planning, including leading annual, quarterly and monthly planning sessions, defining key deliverables and ensuring all activity supports the aims of the retention strategy
• Manage the monitoring and reporting framework to track performance against strategic objectives
• Identify and brief support requirements with internal and external partners in order to maximise activity and ensure the smooth running of back-office operations
• Build, manage and distribute a detailed marketing plan (refreshed quarterly) in line with strategic priorities and objectives, ensuring activities are co-ordinated, integrated and maximised with other Mass Market UK teams.

Budget management

• Manage segments of the annual budgeting and quarterly reforecasting process, identifying opportunities for savings, additional investment, or budget reallocation
• Focus on maximising return on investment at all times, and make suggestions for contingency action as necessary to achieve budgeted income target
• Lead on tracking and reconciling retention income and expenditure budget lines, providing variance reporting to support the Director, Mass Markets regular financial reporting

Campaign management

• Oversee, plan and deliver multi-channel revenue and engagement campaigns, including emergencies, ensuring all activity is designed to inspire and engage supporters
• Oversee the design and implementation of customer journeys across all segments and products, in order to increase loyalty, average value and product holdings
• Lead the development and management of the mid-level portfolio, including regular communications, donor events, and identification and development of prospects into active donating advocates of the IRC
• Oversee work to ensure it is completed to standard, on time and within budget and act as overflow support during peak times, such as emergencies
• Work closely with equivalent team members in other national markets (i.e. Korea, Germany, Sweden, US) and the Mass Market support team to ensure all activity is coordinated and maximised

Insight, analysis and data management

• Work closely with the Analytics team to identify and manage analytics requirements and to draw actionable insights from performance data
• Oversee and sign off detailed end of campaign reports, ensuring all relevant information is documented and used to inform future activity
• Monitor day-to-day metrics, identifying and acting on performance issues and opportunities

Leadership and management

• Line manage and develop the Retention Marketing Executive(s), ensuring performance objectives are managed throughout the year and opportunities for training, development and progression are identified and prioritised
• Work closely with other team members to increase connection across Mass Markets, with the ultimate aim of developing a seamless progression for new donors and prospects into further cultivation
• Manage day-to-day relationships with external suppliers, ensuring performance is to standard and opportunities to drive value for money from existing and new suppliers are identified, and supporting with the preparation of quarterly business reviews, as required

General

• Keep up to date with the sector developments in individual giving to ensure IRC is at the forefront of fundraising developments
• Maintain an up-to-date knowledge of current legislation, best practice and industry standards and adhere to all relevant regulation including the Fundraising Regulator and ICO.
• Ensure all fundraising and marketing is ethical, effective and supporter centric
• This post may involve some travel, overnight stays and very occasional working outside core office hours, e.g. during an emergency appeal
• Undertake any other additional tasks as requested by the Director, Mass Markets

Person specification

Experience:

• Experience and understanding of Individual Giving and retention programmes, with a proven track record of successfully delivering revenue and engagement activities across multiple channels**
• Experience of line management**
• Experience and understanding of creative process and relationship with brand identity through different channels and audiences**
• Experience of operational planning and campaign management**
• Experience of working in a fast-paced, high performing team
• Experience working for a centralised, international organisation would be an advantage

Skills, Knowledge and Qualifications

• Understanding of cash and recurring revenue business models**
• Proven experience of audience and donor segmentation, analytical modelling such as LTV and use of insights to drive campaign and programme performance
• Driven and proactive with a solutions-based approach
• Excellent verbal and written English and the ability to produce high-quality reports
• Commercially minded, with the ability to balance both long-term and short-term activity and objectives
• Excellent IT skills across Microsoft Office (Word, Excel, PowerPoint and Outlook)
• Numerate with excellent data analysis and interpretation skills, ideally with understanding of analytical software such as PowerBI
• Excellent organisational skills, especially the ability to manage a complex, varied and substantial workload
• Strong interpersonal skills, with the ability to influence and negotiate with stakeholders at all levels

Language Skills: English (fluent). No other languages necessary.

The Partnerships Officer at the Arts Marketing Association will play a vital part in developing and nurturing meaningful relationships with the AMA’s external partners, sponsors, and funders. The role will directly support the AMA's mission and help generate essential income.

We are looking for someone who is friendly and welcoming, provides great customer service, and has excellent attention to detail. We’re also looking for someone who supports and believes in our organisational values and is excited about working towards our vision. 

The Arts Marketing Association is a fully remote-working organisation - although we do hold in-person events and team away-days throughout the year - and we also operate a 4-Day Week (see our job pack for more details). Your working hours with us can be flexible depending on what works best for the right candidate. 

This is an exciting time for Parkinson’s UK, we want to reach as many people as possible so we can improve life for everyone affected by Parkinson’s. We are looking for people to join our network, make genuine connections, and be part of a larger team that works together to support the Parkinson’s community. 

People living with Parkinson's value the services and opportunities Parkinson’s UK provides, delivered by committed and skilled colleagues, volunteers and partner organisations. Following an investment of 1.5 million we have the opportunity to build on the quality and reach of our community services. 

About the role 

You’ll be responsible for the operational delivery of newly diagnosed activities and events. You’ll contribute to planning, monitoring, reviewing and taking action to maintain quality research.

You’ll work collaboratively with volunteers and staff to ensure the smooth running of our offer, to inspire people newly diagnosed with Parkinson’s, their family, friends and partners, to face the future positively. 

What you’ll do:

• Act as the first point of contact for potential participants, ensuring excellent customer care.

• Manage the operational delivery of the Newly Diagnosed programme working collaboratively with the Newly Diagnosed Volunteer Support Officer and local teams.

• Support the team to develop the reach of the programme so that it is accessible and appealing to a wide range of communities.

• Contribute to regular review and development of the programme content.

• Maintain monitoring, evaluation and reporting, using data and insights from the programme and other teams and directorates.

• Manage the marketing and promotion of the programme to increase its reach.

• Responsible for information asset management and compliance for centrally run newly diagnosed events.

What you’ll bring:

• Ability to manage and prioritise own workload switching between priorities as required. 

• Skilled communicator at all levels; able to deliver complex messages to a range of audiences effectively and appropriately. 

• Demonstrable experience of developing and managing operational activities and raising quality standards with a solution focused approach to problem solving. 

• Experience of planning for and managing change effectively and successful project management including reporting in an engaging and meaningful way. 

• Collaboration and engagement skills with the ability to work in an inclusive and user focused way with both colleagues and volunteers. 

• Experience of monitoring, analysing and interpreting data, problem solving and report writing. 

• Clear understanding of confidentiality and GDPR. 

• Experience of operating in a modern digital workplace, including using digital tools to work collaboratively and productively.

This is an exciting time for Parkinson’s UK and we would love you to join us!

Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.

Interviews for this role will be held 25th September 2025.

The successful candidate will be required to 

• provide their own broadband service with a minimum download speed of 2Mb 

• have a confidential space in which to work

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

Role Overview:
The Talent Set is delighted to be partnering with a leading charity to appoint an Interim Supporter Care Manager. This 12-month role will see you take the reins of a talented, multi-disciplinary team, ensuring supporters receive an outstanding experience at every touchpoint.

You’ll oversee income handling, regulatory compliance, and operational efficiency across a busy fundraising and marketing environment. Working with senior colleagues, you will refine processes, strengthen supplier relationships, and drive initiatives that keep the supporter experience central to the organisation’s success.

Key Responsibilities:

• Provide clear direction and leadership to the supporter care and compliance function, ensuring high-quality service and operational delivery.
• Design and implement a strategy for supporter care and compliance that supports the charity’s overall goals.
• Manage end-to-end income processing and acknowledgements, coordinating both in-house teams and outsourced partners.
• Maintain full compliance with relevant fundraising regulations, data protection laws, and financial controls including Gift Aid and PCI DSS.
• Negotiate and manage supplier relationships, setting clear performance measures and ensuring value for money.
• Develop and refine processes to improve efficiency, accuracy, and supporter engagement.
• Collect, analyse, and share supporter feedback to inform improvements.
• Lead fulfilment operations, identifying opportunities for cost and time savings.
• Contribute to strategic projects, ensuring the supporter perspective shapes decisions.
• Set and manage budgets, forecasts, and contingency planning to deliver on objectives.

Person Specification:

• Demonstrated success in managing and motivating high-performing customer service or supporter care teams.
• Proven ability to build strong relationships with internal stakeholders and external partners.
• Experience in managing income processing operations within a fundraising or marketing context.
• Skilled in managing supplier contracts, SLAs, and performance metrics.
• Proficient in handling sensitive or complex supporter queries.
• Comfortable using data to inform decisions and shape strategy.
• Exceptional written and verbal communication skills.
• Strong organisational skills with the ability to manage multiple priorities under pressure.
• Skilled negotiator and influencer.
• Adaptable and solutions-focused approach.
• Solid understanding of fundraising compliance, data protection, and financial controls.
• Commitment to inclusive and equitable working practices.

What’s On Offer:

• A hybrid working pattern with just 2 day per week in the organisation’s office.
• A fantastic salary of £52,000 to £56,000 for the successful candidate.
• A 12-month contract in a fantastic organisation that does wonderful work.

How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the “apply now” button (please do not apply via email).

We aim to get back to all successful candidates within 72 working hours. Please note you must live and have the right to work in the UK as sponsorship cannot be offered.

Commitment to Diversity:
The Talent Set and our partner organisation are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

Business Development Project Co-ordinator (18-month FTC)

Location: Shaw House, 27 West Way, Oxford, OX2 0QH
Salary: £32,000
Hours: 35
Contract Type: Fixed Term Contract

RABI is the farmers charity

RABI supports farming people across England, Wales and NI with expert, one-to-one practical, financial and emotional help, all year round. From confidential advice and mental health support to direct financial assistance, their tailored services respond to the unique challenges of farming life.

At the heart of RABI’s mission is a commitment to strengthening resilience; helping farming people feel valued, supported and better equipped to navigate uncertainty and change. RABI is working to close the farming wellbeing gap and build a future where farming people can thrive.

Over the past 25 years alone, RABI has delivered almost £250 Million in direct financial support to the farming community, whilst the charity’s professional counselling service has provided 11,500 free sessions to farming people since 2022. RABI’s wrap-around support services continue to evolve, reaching more people year on year.

RABI is on a journey to help shape a future farmers deserve.

Key Purpose:

• The Business Development team leads and co-ordinates pilot service projects for RABI.
• This role would include supporting the Business Development Team in the planning and management of a major new pilot project.
• The role will involve an element of cross departmental working, to ensure both the smooth running of the project, but also the development of it to ensure it reaches its full potential.
• Building and maintaining successful working relationships both internally and externally and ensuring the highest standards of service delivery are essential to the role.

Key Responsibilities:

• Assist the Project Manager in planning, scheduling, and tracking project activities and milestones.
• Maintain and update detailed project documentation, including risk logs, Gantt charts, and status reports.
• Coordinate and minute project meetings, circulate actions, and follow up with stakeholders
• Support the development and submission of internal and external progress reports.

Stakeholder & Team Support

• Liaise with internal teams, external partners, and suppliers to support timely delivery of tasks.
• Maintain strong, professional communication with all stakeholders, ensuring alignment with project goals.
• Organise events, workshops, or training sessions as required.

Monitoring & Evaluation

• Support data collection and performance monitoring in collaboration with the project team.
• Assist in capturing lessons learned, project reviews, and evaluation activities.
• Be an ambassador for Business Development internally within RABI and with external organisations.
• Demonstrate commitment to Safeguarding, Equality and Diversity and Health and Safety promoting a safe and inclusive environment.
• Undertake any other responsibilities commensurate with the post which management representatives may require.

Person Specification:

Essential

• High computer literacy and technical skills including the use of Microsoft 365 programmes, databases and CRM systems.
• Preparing data and samples to support with Departmental and Organisational reporting.
• Good ability to manage feedback and data reporting skills.
• Excellent communication skills and ability to understand and translate complex information to a variety of audiences.
• The ability to work with people at all levels with tact and diplomacy.
• Excellent organisation skills and the ability to manage own workload and priorities.
• Affinity with the goals and objectives of RABI.
• Flexible, resilient and solution focussed working with sensitivity, integrity and without prejudice.

Desirable

• Farming background or knowledge of the farming community environment.

This role profile is not exhaustive and is subject to review in conjunction with the post holder according to future developments at RABI.

Early applications are encouraged for this position as shortlisting and interviews will take place on a rolling basis. We reserve the right to close this advertisement early if we receive a suitable application prior to the deadline.

Benefits

• Enrolment to Nest on commencement of employment and then opportunity to join RABI’s group pension scheme with Standard Life where RABI make contributions equivalent to 10% of your basic salary, provided you make a personal contribution of 5%.
• Life assurance from day one.
• Access to our Employee Assistance Programme.

RABI is proud to be an equal opportunity employer and aims to ensure that all employment practices secure equality of opportunity and that no prospective or current employee receives less than favourable treatment at RABI as a result of their sex, sexual orientation, age, race, religion, belief, ethnic origin, disability, marital, or for any other reason which cannot be shown to be justifiable. Our recruitment process strives to ensure that individuals are selected only based on their relevant skills, experience, qualifications and abilities.

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A place to create moments that matter
 
Salary: £40,497 per annum (including regional uplift and car allowance)
 
Location: Camberley with travel around the patch to meet business and customer needs and 1 day a week in the Camberley Office
 
Permanent, 35 hours per week, Monday -Friday 9am-5pm.
 
Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.
 
It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.
 
For a career that means more and makes a meaningful impact on society, this is the place to be.
 
About the role

Always motivated to achieve brilliant standards of service, our Housing Partners (Housing Officers) are the first point of contact for our customers.
 
You'll be a visible presence in your patch, ensuring the effective management and maintenance of tenancies. Moving into a new home is an exciting life experience and your role will have a positive influence on our customer journey from the moment we onboard new tenants.
 
Sometimes things don't always go to plan, so you'll also support customers to manage their rent accounts (including taking cases to court as a last resort), manage anti-social behaviour utilising a multi-agency approach as required, resolve customer complaints effectively and use appropriate legal remedies to ensure tenancies are ended efficiently and in line with legal and regulatory requirements when necessary.
 
You'll develop strong relationships with internal stakeholders and external partners and build strong community bonds to make moments that matter every day.
 
Salary

The Housing Partner (Housing Officer) role offers a salary of £36,339 per annum for candidates who fully meet the role requirements.
 
If you're still developing in some areas, we'll support your growth with a starting salary just 5% or 10% below the spot rate, depending on experience.
 
You'll also receive a regional allowance of £2,908 and an essential user car allowance starting from £1,250 per year, plus mileage for travel around your patch - helping you stay mobile while making a difference in your community.
 
About you

You'll need experience in delivering housing management services, plus an understanding of tenancy and neighbourhood management. It would be ideal if you have a CIH Level 3 Certificate in Housing - or you'd be willing to work towards it. You'll bring a proven track record in managing anti-social behaviour, as well as a strong knowledge of rent collection processes and legal frameworks around income recovery. As you'll be travelling across our Accent sites and estates, you'll need a full UK driving license and access to a vehicle.
 
The successful candidate will undergo a DBS check as part of the pre-employment checks.
 
A place to build a future

We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time)—an extra day's leave to celebrate your birthday and the option to purchase more—access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you.
 
And because we believe in supporting you now and in the future, this is a place to plan for your future—with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.
 
If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.
 
Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.
 
Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.
 
If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.
 
Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.
 
You may also have experience in the following roles: Housing Management Officer, Tenancy Support Officer, Housing Services Officer, Neighbourhood Housing Officer, Housing Advisor, Community Housing Officer, Housing Management Advisor, Tenancy Management Officer, Housing Support Officer, Residential Services Officer, Estate Management Officer, Housing Operations Officer, Social Housing Officer, Housing Administrator, Customer Services Officer, etc.
 
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