We are the charity who look after and bring to life 2,000 miles of waterways across England and Wales, because we believe that life is better by water. Every role across the Trust plays its part in transforming our canals and rivers into spaces where local people want to spend time and feel better, bringing wellbeing benefits to millions.

The role of the Engagement Manager is to support the Trust‘s objectives of increasing brand awareness, gaining wider public and institutional support and delivering health and wellbeing outcomes. They will enhance and promote the work of the Trust in the West Midlands Region, building stronger relationships with communities living in and around the waterway.

There will be a focus on building community capacity and new relationships with partners. The role will help develop our wellbeing offer in communities near Commonwealth Games 2022 sites. Creating new and exciting volunteering opportunities linked to the games will be a priority for the role, supporting the organisation to provide a world class canal network.  

We’ve staff and volunteers doing some amazing work across the region and have fantastic stories to tell about the difference they are making. 

Location

This role is formally based from our Birmingham offices, however our teams continue to work from home currently whilst social distancing restrictions remain in place. It is important that applicants are able to work from their home location until we are able to safely return to our Birmingham based offices/HUBs.

DBS

This job involves regulated activity with children and adults at risk as defined by the Protection of Freedoms Act 2012. Therefore, an Enhanced Criminal Record check will be undertaken by the successful candidate prior to employment.

Knowledge, Skills/Qualifications & Experience

Responsibilities

This role will require extensive experience in the engagement field and the applicant will need the skills to manage relationships with external partners and community groups. The core aspect of the role will be to develop relationships to deliver increased local engagement and activity within communities around the region.

• Work with external partners and internal colleagues to develop and deliver against the strategic programmes and targets.
• Build capacity across the region to increase the quantity, quality and diversity of our community engagement offer.
• Support the Trust’s strategic goals by identifying, shaping and placing news stories in target media - contributing to the delivery of 220 episodes of Trust media coverage per month, of which more than 80% is positive. 
• To coordinate activities and opportunities with enterprise managers to identify appropriate regional funding.
• Identify and develop strong working relationships with key partners across a range of organisations to ensure participants and beneficiaries are genuinely reflective of local communities.
• Develop new and innovative volunteering opportunities in communities across the region.
• Aid the delivery of agreed campaigns, including initiatives such as our Plastics campaign, Share the Space as well as our Water safety campaign. 
• Contribute to the development and delivery of the Lets activity programme.
• Actively participate in regional forums to encourage a wider understanding of and take up of media opportunities.
• Lead on specific public facing events that aim to raise the profile of the trust in the region.
• Comply with Canal & River Trust’s Health & Safety policy and defined standards at all times. 

Background/Experience

Essential; 

• Educated to degree level, or equivalent, ideally in a relevant discipline.
• Experience and knowledge of delivering community programmes with direct experience of shaping strategies and proven track record of delivery.
• Experience of contributing to the creative development of new ideas, strategies, and stories as part of wider teams. 
• Partnership development and relationship management.
• Experience in building community capacity.
• Proactive, engaging and innovative.
• Strong people skills and ability to build networks.

Desirable; 

• Experience of voluntary sector, not for profit or customer focused organisation.
• Experience of leading on delivery of and supporting national campaigns. 
• Knowledge or experience of working with communities located around the West Midlands canal network.
• Volunteer experience, either in a personal capacity or supporting others.
• Experience of organising public facing events.

What We Offer

At the Trust we care passionately for our waterways, and as importantly, for those who look after and use them. We strongly believe that a diverse workforce brings with it a diversity of ideas, thinking and ways of working which enhances what we do as a Trust.

In addition to your annual salary we offer a Car Cash Allowance, competitive contributory defined contribution Pension scheme arrangement, and numerous other employee benefits which can be found on our website..

We are striving to represent the diverse communities that we are a part of. All candidates will be treated on the basis of their merits, skills and abilities and solely by being assessed against the requirements for the job. Many of our vacancies can be considered for people who wish to work flexibly, job share or part time. 

Auriga Services Ltd, a dynamic, fast growing public benefit entity are seeking a Senior Debt Adviser to join the team in Sutton Coldfield, Birmingham offering a starting salary of £29,000.  With a track record spanning 23 years, Auriga Services are mature enough to provide outstanding service through the application of extraordinary levels of skills and experience.  They manage combined annual funds of over £15 million helping people alleviate their debt and realise income and benefits that make a real difference to the quality of their lives.  This is achieved through the administration of charitable trust funds for water company customers, and income realisation for local authority residents and patients within the NHS. We help 1,000 people every day who are experiencing financial hardship.

We enjoy flexible and home working, a generous holiday allowance, good pension and a great working environment.

As a Senior Debt Adviser you will:

• Work with and support a wide range of people experiencing problem debt, many of whom would be classed as vulnerable. This will include helping individuals gain the skills needed to improve their financial situation and empowering them to become better money managers.
• Establish relationships based on trust to ensure you provide the necessary support and assistance to people that are experiencing vulnerable circumstances.
• Develop and manage interviews with clients using sensitive listening and questioning skills in order to allow clients to explain their problem.
• Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and quality assurance.
• Have direct line management responsibility for a team of at least three Debt Advisers. This will include dealing with all aspects of people management including performance reviews, HR issues, training, coaching and mentoring.
• Ensure the Debt Advice caseworkers and trainees are developed, supervised and supported. To comply with MaPS this will be evidenced in a project plan.
• Keep up to date with legislation, case law, policies and procedures and undertake appropriate training as and when required.
• Conduct monthly file reviews of the Auriga Assist team and provide feedback to team members.

We are looking for a Senior Debt Adviser with:

• Good standard of education, including Mathematics and English. 
• Previous experience of delivering debt advice or have been through a recognised development programme.
• Technical supervision qualification or willingness to attain qualification.
• The ability to deal with all enquiries promptly and proactively, resolving the situation and exercising judgement. 
• Understanding of the issues effecting society which contribute to the increase in personal debt problems.
• Excellent written and spoken English and ability to communicate at all levels with particular emphasis on negotiating.
• Ability to comply with the requirements of the Data Protection Act and co-operate in measures introduced to comply with this legislation.

This is a permanent full time contract, working 37½ hours per week with additional work as required.  The Senior Debt Adviser will be joining a company of over 65 friendly staff.  We are seeking exceptional people with passion, enthusiasm and ability to join and make our mission a reality. If this sounds like the role for you and you would like to join the team at Auriga Services click apply now.  Please send a job relevant CV and a covering letter that explains why you would be a suitable candidate for this position and why you would like to work for Auriga Services. We’re looking for those that take the extra effort to do some research about us, and demonstrate a desire to work in a company with our values.

We are recruiting a full time (35 hrs per week) Key Worker to lead on a new and exciting project working with people who’ve experienced homelessness and have been involved with the criminal justice system. The projects aim is to develop best practice, improve the local response and involve people with lived experience to create a service user led forum. The post holder will work with a small caseload of service users providing support to help them identify their strengths, goals, and aspirations.

About Us

The National Lottery Community Fund is the largest funder of community activity in the UK - we’re proud to award money raised by players of The National Lottery  to communities across the UK.

At the heart of everything we do is the belief that when people are in the lead, communities thrive. National Lottery funding is open to everyone and we’re privileged to be able to work with the smallest of grassroots groups right up to large UK-wide charities and community groups. 

We support a wide range of projects with grants ranging from as little as £500 to multi-million-pound programmes.

Last year alone we gave out over half a billion pounds (£588.2 million) of National Lottery funding to over 14,000 community projects across the UK, enabling even more people and communities to bring their ideas and ambitions to life. Over eight in ten (83%) of our grants were for less than £10k, going to grassroots groups and charities.

We are here to support people and communities through bad times as well as good – and that has never been so important as this year. Thanks to National Lottery players, we’ve been able to respond quickly and positively to communities working hard to mitigate the impact of COVID-19. Their efforts have been humbling and inspiring and we’re delighted to have been able to help by distributing over £400 million pounds in National Lottery funding alone across the UK since the first lockdown began in March 2020.

About the Role

This is an exciting opportunity to play a key part in our People Team, helping shape our recruitment strategy. You will be responsible for managing and co-ordinating all the Fund’s recruitment activity, developing our approach and promoting best practice.

An experienced recruiter with expertise in developing recruitment practice, you will advance existing recruitment policies and procedures so that they are aligned to best practice and reflect our varied recruitment requirements. You will be responsible for the day-to-day management and development of our Applicant Tracking System (ATS), utilising this to ensure smooth processes for both hiring managers and applicants.

With your first-class customer service skills, you will be the first point of contact for recruitment and onboarding queries. Working with hiring managers you will develop selection processes best suited to their recruitment campaigns.

You will utilise your knowledge of candidate attraction to work with our brand team to develop our employer brand. You will actively identify and source talent for a variety of roles through relevant networks and social media channels. You will build and maintain relationships with recruitment agencies.

You will work with our People Business Partners to understand future resource requirements that arise from business planning and restructuring processes. You will coach and develop line managers and, working with our L&D team, develop training modules around key recruitment skills for managers.

Contract Type: 6 Month Fixed Term Contract

Hours: 37 Hours per week, flexible working considered

Interview Date: w/c 8 March 2021

Location: Multiple

Essential Criteria

• Demonstrable experience of working as a recruiter either internally or with an agency
• Excellent communications skills, being able to adapt your style for a range of stakeholders
• First class organisational skills, with experience of managing multiple recruitment campaigns at once

Desirable Criteria

• Ability to work independently and leverage relationships to deliver best results for the Fund
• Skilled in using LinkedIn and other external networks to attract and source talent
• An understanding of our values

For You

We seek to develop our staff and offer a wide range of personal development opportunities.

We offer a wide range of generous benefits including:

• Generous annual leave and company pension scheme
• Flexible working to support staff with their work/life balance, taking into account things such as caring responsibilities, worship and attendance at religious festivals
• Enhanced paid maternity, paternity and adoption leave
• Season ticket and cycle to work loans
• Paid volunteering leave

How to Apply

Visit The National Community Fund website for further details about the vacancy and our application process.

Equal Opportunities

Equality, diversity and inclusion in our grant-making, and amongst our people, are all vital to our success in supporting people and communities to thrive.  We believe our people should represent the communities, organisations and individuals we work with.  We are committed to being an inclusive and great place to work, and recognise our people come from diverse backgrounds. We are a Disability Confident employer and positively welcome applications from disabled people.

BBO Progress Coach
37 hours per week
Salary £21,743. per annum  
Location: Bedworth (with travel around Coventry and Warwickshire)

We are looking for a highly motivated individual who has proven work experience with a range of unemployed young people and adults in a targeted environment.

This role involves working in a target driven environment so it is essential you can manage your time and prioritise your workload effectively in order to meet given targets.

As part of this role you will:

• Seek out employment opportunities at new and existing sites of employment;
• Identify and deal with complex customer barriers to employment;
• Identify training and ‘route ways’ to employment;
• Support and manage a caseload of customers;
• Engage customers in activities and help them progress into sustainable employment;
• Establish and maintain relationships with individuals referred, undertaking interviews, compiling CV’s, support with applications forms etc;
• Deliver relevant accredited and non-accredited training as required;
• Develop and maintain excellent relationships with partner organisations, employers and funding bodies;
• Maintain accurate and up to date records;
• Report regularly to your line manager on your performance.

You must have proven experience of developing productive relationships with partners and external agencies and are able to provide high quality employability focused assessment.

This role will require regular travel across the region so you must have a full driving licence and access to your own vehicle.

Closing date: 26th February 2021

An Enhanced DBS check will be carried out for this post.

To Apply and for More Information:

If you would like to apply and find out more about this position, please click the apply button to be directed to our website where you can download the job description and application. 

At Groundwork West Midlands we pride ourselves in being a family friendly organisation and offer a competitive salary, flexible working hours, a health cash plan scheme, a generous workplace pension and free refreshments. We are committed to eliminating discrimination and encouraging diversity amongst our workforce.

This post is funded through the European Social Fund and The National Lottery Community Fund Charity No. 1128858.

No agencies please. 

Multi-Channel (Online) Operations Manager

FULL TIME: 40 hours across 6 days
LOCATION: Cannock, Staffordshire
SALARY: £25k

Would you like your work to positively impact disabled children’s lives and the planet?

Our client provides access to the vital equipment disabled children and their families rely on, offering information and support through their team of dedicated healthcare professionals and sponsoring pioneering medical research into the causes of birth defects, they offer families a voice through their campaigns for change and, their recycling programme saves thousands of tonnes of waste from being sent to landfill or incinerated every year. Their mission, simply put, is to change lives and you could be a part of that change!

The Opportunity: In this new role, you will play a key part in their new and successful Online operation across 3 platforms, plus their click and collect function. Working over two sites in the Cannock area, you will help them grow and develop, to increase funding in support of their charitable aims.

Your key responsibilities will include:

- Identifying and managing commercial and operational opportunities to achieve KPIs eg. Refund management, goodwill, customer response times, customer review ratings.
- Recruiting, training, coaching, managing and inspiring the team.
- Managing returns and exchanges, as well as minimising delivery costs eg. postage and packaging.
- Resolving customer queries effectively and timely both verbally and in writing.
- Liaising effectively to ensure the availability of products.
- Creating and maintaining effective relationships with suppliers such as Hermes and Royal Mail.
- Measuring and improving productivity to meet operational tasks and targets.
- Acting to minimise any stock losses and adhering to all security procedures.
- Deputising in the absence of the Multi-Channel Manager as required.

What they are looking for: The organisation’s culture is based on a clear Mission, Vision and Values, teamed with a great attitude, which you will exemplify both personally and through your team.

As an experienced manager (ideally in retail and/or customer online sales service) and, using both your customer service and operational skills, you can ensure great service for their online customers and the efficient and effective delivery/distribution of products both across the business and to the customer.

You are commercially and financially minded; people orientated and have a desire to deliver operational excellence, putting the customer at the centre of everything by using your ‘problem solving’ and decisive approach.

Your communication skills are excellent and you are able to engage at all levels quickly and confidently.

You have high levels of competence in using various online features and reports, including the use of databases, with experience of analysing data and activity, interpreting, reporting and driving responsive actions.

You can demonstrate significant operational experience related to managing delivery/despatch and stock movement, ensuring stock availability in a multi-site operation.

You are also flexible in your approach to work to cover the days and hours required to meet needs of the business and have your own transport to travel to their sites as needed.

The Benefits: You will receive 30 days holiday, health cash plan membership, team member store discount and pension scheme membership…. and of course have the satisfaction of knowing that the worthwhile work you do is making a real difference!

The closing date for this position is Monday 15th March 2021

Ref: 97124

Chief Executive Officer

Do you have the passion, energy and drive to grow the social enterprise sector in Birmingham and beyond?

We are looking for a CEO to be responsible for the day to day running of a strong and vibrant “can do” organisation with a reputation for innovation, responsiveness, quality and excellent customer service.

Position: Chief Executive Officer

Location: Birmingham (In the current Covid 19 environment the majority of work is undertaken from home by the CEO and other staff members)

Hours: 37.5 hrs per week full time (open to consideration of flexible hours)

Salary: £60,000 p.a. plus discretionary performance bonus

Contract: Permanent

Benefits: 5% self-contribution and 5% company contribution, 35 days per annum including 8 bank holidays.

Closing Date: Thursday 12th March at 12 noon

Interviews: From 18th March 2021 onwards

The Role

The CEO will lead the organisation through its next phase of bold growth, have responsibility for the strategic direction and the financial sustainability of the organisation and will run both the Digbeth Social Enterprise Hub and the Sparkbrook Women’s Community and Enterprise Hub.

You will be an inspirational and motivational thought leader for social enterprise supporting initiatives such as ‘Birmingham as a Social Enterprise City’, City Drive and the ‘Digbeth Social Enterprise Quarter’.

About You

As CEO, you will be focused on continuous improvement and will be empowered to “think outside the box” as you lead the organisation through a complex and ever-changing social enterprise and businesses support landscape and in pursuit of opportunities for the growth of business for the sector. This particularly applies in the current Covid 19 and post-Covid 19 environments.

You will have

• A first degree in an appropriate discipline or relevant experience
• Proven experience of leading a successful business as CEO or in another senior management position
• A background in social enterprise or trading charity leadership with strong leadership experience
• Proven experience in leading and motivating a diverse group of staff in values led businesses
• Proven experience in leading on and writing successful bids
• Demonstrable experience in informing and influencing programmes and policy development
• Proven, successful experience in assessment and management of business risk
• Commercial and revenue generation acumen, including experience in developing profitable strategies and implementing vision

In return, you will have the privilege to work with and support a team of highly talented and committed professionals who are motivated and energised by our achievements to date and the opportunities available to us.

As part of the recruitment process you will be asked to submit a CV and Cover Letter to support your application.

About the Organisation

The organisation is a B2B social enterprise whose purpose is to grow the social enterprise sector in Birmingham, West Midlands and beyond. It provides high quality support and services to social enterprises and trading third sector organisations across every stage of the social entrepreneurial journey from engagement of citizens and communities through to high end business growth.  The organisation aims to be a leading social enterprise in terms of ensuring that it implements and encourages others to follow best practice in this field.

The organisation commits that all existing and potential employees receive equal consideration and is committed to the elimination of unlawful or unfair discrimination. The organisation welcomes applicants from all backgrounds and communities, and in particular those from Black, Asian and other ethnic groups who may experience racism in our society.

Other roles you may have experience of could include CEO, COO, Chief Exec, Chief Executive, Chief Executive Officer, Director, Head of, Chief.

We are looking for a person who is highly motivated and enthusiastic to support the Chief Executive, Chairperson and Boards of Trustees of Age UK Birmingham and Age UK Sandwell. You will undertake a range of administrative and secretarial duties for the organisations, as well as support the Chief Executive and Board to facilitate the general efficiency and governance of Age UK Birmingham and Age UK Sandwell.

You will administer HR activities and utilise and develop a range of systems to support efficient, high quality HR processes and practices across the organisations.

You will be able to demonstrate commitment to the values and mission statement of Age UK Birmingham and Age UK Sandwell, by providing the highest possible level of service to your internal customers.

Application forms must be completed fully; CV’s will not be accepted.

The deadline for applications is 12 noon on Friday 26th February 2021 

Interviews will be held on a date to be arrange, week commencing 8th March 2021

Islamic Relief Worldwide is an independent humanitarian and development organisation, serving humanity for over 36 years. With an active presence in over 40 countries across the globe, we strive to make the world a better and fairer place for those affected by poverty, conflicts and natural disasters.

Our head office in Birmingham, UK is actively recruiting for the position of ‘Investigations Lead’ to join the Governance Division to be based from Birmingham or London (For those based in London, the role will require travel to Birmingham as needed but no more than 3 days a week in ordinary circumstances). The purpose of the role is to further develop our internal investigations framework, review and develop effective resources (policies and guidelines) and processes, conduct investigations on behalf of Islamic Relief Worldwide whilst providing leadership and oversight of internal investigations within the organisation.

You will also support internal and external whistleblowing and complaints mechanisms by the ongoing development of key business processes in relation to the investigation of complaint/ whistleblowing disclosures, whilst contributing to the review of operational policy development and associated processes. Additionally, you will provide assistance to the Head of Governance in meeting legislative and regulatory compliance requirements as directed.

The successful candidate must have or be:

• A relevant degree or equivalent suited to the remit of the role 
• Strong analytical and problem solving skills, with the ability to think creatively and laterally, to overcome challenges
• The ability to prioritise and work efficiently under pressure and subject to changing priorities; proven experience of managing multiple projects, meeting deadlines, and using judgement and initiative in problem resolution
• Working knowledge of Safeguarding protocols 
• Solid demonstrable experience in a senior investigative role including sensitive and involved investigations
• Optimum ability in managing relationships and challenging situations
• Proven management experience in a similar role
• Experience in conducting Fraud investigations and report preparation

If you are talented, reliable, service minded, resilient and a highly motivated professional looking for a meaningful career, with a strong commitment to IRW’s mission and values of sincerity, excellence, compassion, social justice and custodianship, please apply by completing our online application form.

PLEASE NOTE: Interviews are expected to take place on 30/03/2021. Only shortlisted candidates will be contacted.

Pre-employment Checks:

Any employment with Islamic Relief will be subject to the following checks:

• screening clearance
• proof of eligibility to live and work within the UK
• receipt of satisfactory references

Please note, for UK based roles, we are only able to accept applications from candidates who are eligible to work in the UK. We are unable to progress applications which would require sponsorship.

Our values and commitment to safeguarding

IRW is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom IRW engages. IRW expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records checks. IRW also participates in the Inter Agency Misconduct Disclosure Scheme.

In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.

By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.

Applicants should be sympathetic to the values of Islamic Relief:

(Sincerity, Excellence, Compassion, Social Justice and Custodianship)

Islamic Relief is an equal opportunities employer

The Vegan Society is an anagram of The Nicest Voyage. Quite fitting, we think, as for many people veganism is a journey – and a pretty remarkable one at that. Regardless of where you are on your vegan journey, our staff are on hand to make it easier, healthier and more fun. And if you think you’d be great at helping others with this, read on, as this may be right up your street.

The Vegan Society makes veganism more accessible and an easily adopted approach by supporting individuals, policy and decision makers, caterers, manufacturers, health care professionals and the media.

In order to meet our ambitious growth plans for the next few years, we need to recruit some additional people to join our team in our new offices conveniently located by Snow Hill station in Birmingham. As such we are looking to recruit a Assistant Account Manager for our Trademark Team, this role is key in supporting our growth strategy.

As an Assistant Account Manager within our Trademark Team, you will;

• Support a number of teams, situated within the trademark team. You will work with a number of businesses including supermarkets, retailers, suppliers, e-tailers and manufacturers across the UK and around the world, actively promoting the Vegan Society’s trademark.
• Communicate with potential clients and account holders, discussing their needs and assisting with onsite / virtual meetings where necessary.
• Provide telesales support.
• Data inputting of all relevant information into the CRM system.
• Ensure the correct use of the trademark logo is understood by all new applications and key accounts at registration, along with regular checks to avoid misuse and to maintain trademark compliance.
• Deal with trademark applications and enquiries from the UK and International markets.
• Assist the Account Manager on multiple accounts to provide a continuous and high level of customer care support.
• Develop a good understanding of the varying business lines and the range of products registering with the trademark.
• Assist with ingredient checking for products efficiently and proactively, and add to the knowledge base within the team.

To be considered as our Account Manager for the Trademark Team, you will need;

• Excellent communication and customer care skills, to retain, maintain and increase client accounts.
• Accurate data entry skills, with the ability to analyse and manipulate data.
• Ability to establish strong working relationships.
• You must be willing to adhere to a vegan lifestyle for the duration of your employment.

What We Offer

• A fun and supportive team.
• A solution-focused atmosphere and hard-working environment.
• Flexible working hours.
• Employee Assistance Programme and health cash-back scheme.
• Cycle-to-work scheme.
• Childcare vouchers scheme.
• Animal companion compassionate leave.
• Ethical pension scheme (5-7% employer contribution).
• Death in service benefit.
• 28 days leave + 8 bank holidays.
• Central Birmingham office location (our roles are typically office-based, however remote working will be in place until social distancing measures are relaxed/removed. After these restrictions are eased a flexible work schedule could be considered).

The Vegan Society as an organisation values equality, diversity, and inclusion. We want to be an organisation that tackles any structural discrimination or prejudice. We are actively trying to increase diversity in our organisation and encourage applications from all sections of the community.

RFEA are looking for a highly motivated Salesforce Administrator to lead the ongoing development of a Salesforce Non Profit Success Pack (NPSP) deployment across our Veteran's services. This role is part technical, part project manager, part administrator and part Salesforce analyst responsible for executing the day-to-day configuration, support, maintenance and improvement of our Customer Relationship Management (CRM) platform.

The successful candidate will have a record of success in adopting, maintaining and improving new information technology platforms and processes and will work closely with our Management Team and subject matter experts to identify, develop and deploy our new business processes including: Operations, Compliance, Business Development and Communications.

The Salesforce Administrator is expected to comply with all RFEA Data Protection Procedures, Privacy Framework, Policies including Safeguarding, Health and Safety as well as Operational Procedures Work Instructions.

The position is initially for 12 Months with possible options to extend.

Salary is between £30,000 and £35,000 depending upon experience. The appointment will be based in either Birmingham or London.

Specific Duties and Responsibilities:

• Serve as primary system administrator for the Salesforce environment
• Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
• Complete regular internal system audits and prepare for upgrades
• Manage Salesforce integrations
• Ensure all changes are adopted and embedded by clearly communicating and documenting the changes with/ for all relevant users
• Coordinate the evaluation, scope and completion of new development requests
• Work with the Compliance Manager to establish suitable processes to support administrative, development, and change management activities
• Able to deliver end-to-end configuration and change management of the system when improvements are implemented
• Manage delivery of work products by external contractors for large-scale implementations of new functionality
• Assist in training of new users and grow the Salesforce skill set across the charity
• Spearhead all saleforce training across the charity.

Key Skills Required:

• Excellent project management skills and a positive attitude
• Ability to meet deadlines, handle and prioritise simultaneous requests, and manage laterally and upwards
• Creative and analytical thinker with strong problem-solving skills
• Exceptional verbal and written communication skills
• Ability to communicate effectively at all levels of the charity
• Ability to critically evaluate information and distinguish user requests from the underlying true needs of the charity
• Ability to assess the impact of new requirements on Salesforce and all upstream and downstream applications, systems and processes

PERSON SPECIFICATION

RFEA Values

• Expert – We are always professional and knowledgeable, delivering the highest quality support.
• Supportive – We are respectful, helpful and empathetic to the needs of others.
• Passionate – We have a genuine belief in out cause and a powerful desire to support our clients.
• Open and honest – We trust each other, are open and candid, and take ownership of our actions.
• Resilient – We are flexible and adaptable to change, encouraging innovation and creativity.
• Collaborative – We thrive on new challenges, and building relationships and partnerships.

Essential Competencies

• Salesforce Admin ADM201 certified.
• Proven ability to design and implement new processes and facilitate user adoption
• Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
• Motivated self-starter with ability to work cooperatively within an integrated team dedicated to achieving successful outcomes
• Strong understanding of Salesforce best practices and functionality
• Strong data management abilities
• A documented history of successfully driving projects to completion
• A demonstrated ability to understand and articulate complex requirements

To apply, please submit your CV and a personal statement. It is important that you include evidence of your Salesforce TrailBlazer profile within your application.

The closing date is 1st March 2021. Interviews will take place mid-March with the successful applicant starting In March/April.

The successful candidate will be required to undertake Ministry of Defence security clearance which requires applicants to have been resident in the UK for over 5 years. An Enhanced DBS disclosure will also be required.

Team Leader (Employment Advisor Teams) WHP JETS

£26,250 - £31,250 per annum

37.5 hours per week, permanent

Ref: 21934

Location: Home based with the potential to do some face-to-face activity post COVID-19

Working across – Central England CPA 1 geographical areas include: Bedfordshire & Buckinghamshire, Northamptonshire, Lincolnshire, Leicestershire, Staffordshire, Walsall and Wolverhampton, Birmingham, Herefordshire & Worcestershire

The Shaw Trust, in tandem with government and the broader employment support community across the UK is working hard to make sure we support as many individuals as possible to get and keep a job. We believe that everyone who needs help and support to attain their employment goals should be able to access it as soon as possible and that support should reflect their individual needs.

To help us in this mission we are looking to expand our employability services and looking for Team Leaders to work on our DWP Work & Health Programme Job Entry – Targeted Support (WHP JETS) Programme.

The WHP JETS Team Leader role is integral to the success of our employment programmes, to ensure our staff integrate in multi-disciplinary teams and work together to provide regular, high quality support to participants. The role requires an engaging, empathetic and motivating individual, with the ability to support staff to achieve day-to-day performance. The Team Leaders will develop and maintain effective relationships with key stakeholders and ensure the effective management of staff caseloads in a fast pace environment.

This role is perfect for individuals with proven leadership skills and experience of leading and supporting customer focused teams. The successful candidate will have excellent interpersonal skills, a solution-focussed approach, target driven and be highly organised.

Reporting to the Regional Delivery Manager, you will be responsible for managing and assisting the Regional Delivery Manager in the day to day management and support of the teams.

Shaw Trust operates on a national level with over 2,000 staff and 1,000 volunteers. We work with the government, local authorities, combined authorities, health service providers, employers, and other stakeholders – including the Education and Skills Funding Agency, Department for Work and Pensions, clinical commissioning groups and NHS Trusts.

The ideal candidate must have an understanding of the local and regional labour market and employment issues within Central England regions of Northamptonshire, Bedfordshire, Buckinghamshire and able to maintain an up-to-date working knowledge of the benefit system and entitlements.

The ideal candidate will need to be inclusive and embrace our culture and values, putting those we serve at the heart of everything we do. You will consistently deliver high quality services to support our communities and beneficiaries.

Benefits

• Competitive Salary
• Enhanced Pension Scheme after 6 months
• Life Assurance x 3 of your salary
• Enhanced annual leave

For further information and to apply online, please visit our website via the button below quoting the reference number 21934.

Closing date: 8 March 2021.

Shaw Trust reserve the right to close this vacancy early if sufficient applications are received.

Shaw Trust is committed to a policy of equality of opportunity and inclusion. We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government’s Access to Work scheme. Living our values, we are keen to reflect the diversity of UK society at every level within our organisation. We welcome applications from all sections of the community including from people with lived-experience and/or knowledge of disability or social exclusion. If you have accessibility requirements and would like information in a different format, please contact our HR Service Centre to make alternative arrangements.

Harris Hill is recruiting for a Director of Finance and Business for this Well-Established Charity based in Birmingham

The position: Reports directly to the CEO and part of the Senior Leadership Team

Direct Reports: 2 x finance admin and 1 x IT

Location: Birmingham (with option of remote working)

Hours: 4 or 5 days a week

FTE salary: 50,000pa to 55,000pa

Person Spec

* Qualified accountant (CCAB/CIMA/ACCA) - essential
* At least 5 years experience as an accountant
* At least 3 years senior leadership experience
* Experience in registered charity or health & social care (essential)
* At least 2 years experience of working at board level
* Proven track record of facilitating growth and development
* Proven track record of facilitating change and continuous improvement
* Proven track record of successfully implementing new IT systems
* Good understanding of IT systems including SAGE (or equivalent finance systems) and Salesforce (or equivalent CRM system)

Job purpose & Business

* Act as Company Secretary supporting trustees to ensure all legal and statutory compliance with Charitable Articles and Charity Commission requirements
* Oversight of all HR including recruitment, resource planning, pay & rewards, and Health and safety (with support from out-sourced HR support) and supporting and motivating staff team
* Oversight and continuous improvement of IT (and data) systems (with support from out-sourced IT support) to ensure efficient and effective workflow across the organisation
* As business manager lead on risk management and KPI dashboard reporting to trustees and deputise for CEO on internal matters as required

Job purpose & Finance

* You will provide Strategic Financial Leadership through strategic planning and robust reporting to ensure financially sustainability and facilitate growth of the organisation in order to maximise impact in line with charitable objectives
* Company secretary and oversight of HR, IT & H&S
* Financial oversight & leadership
* Provide robust financial information to inform and improve operational management and decision making to further the charities objectives
* Ensure financial sustainability of the charity and facilitate growth and development to further charitable aims
* Ensuring appropriate financial probity and controls in place
* Financial planning including budgeting and forecasting
* Financial reporting including monthly management accounts so Directors and Trustees understand the financial health of the organisation
* Financial compliance including with HMRC and Charity Commission
* Facilitating Finance Sub Committee of the board in coordination with Treasurer
* Support Chair of FSC in providing assurance to the Trustees in relation to financial strategy, performance and financial sustainability
* Effective management of financial risks as part of organisational approach to risk management
* Oversee and be responsible for the preparation and submission of all statutory
* Financial accounts and returns
* Ensure effective Payroll function and Pension scheme
* Effective procurement procedures to ensure services are best value for money