Customer service volunteer roles in birmingham, west midlands

We’re looking for reliable, tech-savvy people who’d like to use their digital or IT skills to help improve our online systems and website.

As a Web and IT Support Volunteer, you’ll help us keep our website up to date, support digital record-keeping and assist with maintaining efficient systems that help us work effectively. You’ll play an important role in helping us stay connected, accessible and organised across our programmes.

This role is ideal for someone with an interest in IT, websites or digital operations who wants to make a practical contribution to community-focused work.

What You’ll Be Doing

• Updating website pages with new events, news and programme information
• Supporting the layout and accessibility of website content
• Uploading photos, articles or updates to digital platforms
• Helping staff and volunteers use digital tools
• Assisting with digital forms, data collection and record management
• Providing basic troubleshooting support or referring technical issues to the appropriate person
• Helping test and improve the digital tools and systems used by the team

Skills and Qualities We’re Looking For

• Confidence using websites, IT systems and digital tools
• Good understanding of basic data management and online platforms
• Problem-solving and attention to detail
• Clear communication and teamwork skills
• Reliable and organised approach to tasks
• Awareness of data protection and confidentiality principles

What You’ll Gain

• Experience supporting the digital operations of a community charity
• Opportunities to develop IT, web management and problem-solving skills
• Insight into digital tools used in the voluntary sector
• The satisfaction of helping improve online access and efficiency

About Us

We are a community-led charity tackling poverty at its root by empowering people and communities to overcome barriers and build sustainable futures.

Our programmes support children, young people, adults and families through education, employability, wellbeing and social inclusion activities that promote confidence, connection and opportunity.

Safeguarding and Inclusion

We are committed to safeguarding and promoting the welfare of children, young people and adults involved in our work.

Safeguarding training will be provided for all volunteers and a Disclosure and Barring Service (DBS) check may be required for this role.

We welcome volunteers from all backgrounds and will make reasonable adjustments to support participation wherever possible.

We are looking for trustees, with knowledge of housing regulation, legal expertise or with experience in property acquisition and development to support us with a significant strategic project to explore incorporating an SPV and becoming a Registered Provider of Social Housing.

What will you be doing?

Emmaus UK is currently undertaking feasibility work to consider the incorporation of an SPV which can become a Registered Provider of Social Housing on behalf of the Emmaus federation in the UK. This is an exciting prospect and would unlock significant potential to achieve our strategic objective to help more people.

Joining the EUK Board at such a significant moment will enable you to play a key role in the future of Emmaus. You will be an integral part of developing the movement and central to making strategic decisions within EUK as the national body.

Emmaus UK is governed by the Emmaus UK Board, currently comprised of nine trustees, the majority of whom are elected by federation members. Primarily, you would become one of these trustees.

Our committee structure combines EUK facing committees to ensure the board have the correct oversight of internal functions with federation facing committees to provide the board with the views of members and beneficiaries across the movement. A new committee is currently in development to overseeing the Registered Provider project which you would also sit on as part of this appointment.

Our governance structure has gone through a period of significant review and transformation and is now in a strong position to serve Emmaus for the future. This is a particularly exciting time to join as a trustee as we begin to develop our next strategy for 2027 onwards and make key decisions around the model of Emmaus in the UK.

What are we looking for?

To ensure that we are in the best position to pursue our next strategic chapter, we are looking to build the expertise of the Emmaus UK Board in:

• Housing Association/Housing Expertise or relevant
  regulatory expertise - providing strategic input as we develop the subsidiary and proceed with becoming a Registered Provider
• Legal expertise - ideally in a relevant field e.g. charity or corporate governance, housing, property, regulation etc
• Property Acquisition and Development - to support us with providing high quality services and managing sustainable growth

We are looking for individuals who can support our existing trustees through this transition period with their specialist knowledge and provide guidance to our staff team as we undertake such a significant project. Someone knowledgeable and engaging would be ideal for this role. 

Emmaus UK provides equal opportunity for all applicants and is
dedicated to an inclusive culture, where teams of people with diverse backgrounds, characteristic, perspectives, ideas and experiences all work together. We welcome applications from all individuals irrespective of age, race, gender, sexual orientation, ethnicity, religion or belief, disability, marital status or parental responsibilities.

What difference will you make?

Our trustees provide valuable skills, knowledge and experience to support our staff team and beneficiaries across the UK, ultimately ending homelessness one person at a time.

As a trustee with Housing Association/Housing Expertise or relevant regulatory expertise, you will provide us with strategic input as we develop the subsidiary and proceed with becoming a Registered Provider.

As a trustee with legal expertise, ideally in a relevant field e.g. charity or corporate governance, housing, property, regulation, you will enable us to safeguard our organisation and beneficiaries through this strategic transition.

As a trustee with expertise in Property Acquisition and Development, you will support us with providing high quality services and managing sustainable growth.

Before you apply

We would love to hear from you. Our Governance Manager, Maria-Angela Wells is leading the recruitment and will liaise with you via the Reach platform. 

If desired, you can request an informal discussion about the role or if you would like to apply then please share your CV and a cover letter.

The deadline for applications is Wednesday 31 December 2025.

Those shortlisted will be informed on Tuesday 06 January 2026 and invited to an interview conducted via Microsoft Teams on either Monday 12 January 2026 or Wednesday 14 January 2026.

All applicants will be informed of the interview outcome by Friday 16 January 2026.

Volunteer Social Media Managers

Company Description

The Wisdom Trust is a UK-registered charity (Charity No. 1112323) dedicated to building a global network of people and organisations who share knowledge and resources to tackle poverty, healthcare challenges, environmental protection, human rights, and community development.

Role Description

We're on a mission to inspire people everywhere to take action on the issues that matter most: ending poverty, protecting our planet, improving global healthcare, and defending human rights for all. Social media is one of our most powerful tools for creating awareness, sparking conversation, and mobilising communities worldwide.

We’re looking for volunteers who can help us share stories, craft compelling messages, grow our audience, and engage supporters across all platforms. If you’re passionate, creative, and eager to be part of a global movement for positive change, we’d love you to join us. Together, we can turn inspiration into action.

Currently we use facebook, instagram, X, Linkedin and youtube, but we're keen to expand our reach and do more. Within our website, we even have our own social network and community and without doubt we can make better use of that too.

There's so much we can do and we firmly believe social media, when used correctly, could allow us to grow an army of members on every continent who can help us on both a local and an international level so we can make communities everywhere safer, happier, healthier, better aware and more sustainable places to live.

So now we are seeking a dynamic and creative Volunteer Social Media Manager to oversee our organisation’s online presence across various digital platforms. The successful candidate will be responsible for developing engaging content, managing social media campaigns, and fostering positive relationships with our online community. This role offers an exciting opportunity to shape our brand image and connect with audiences in innovative ways. The ideal applicant will possess strong communication skills, a keen eye for trends, and experience in public relations and social media management.

Duties

• Develop and implement comprehensive social media strategies aligned with the charity's goals.
• Create, curate, and schedule engaging content across platforms such as Facebook, Twitter, Instagram, LinkedIn, and others.
• Monitor social media channels for customer interactions, comments, and messages; respond promptly to foster community engagement.
• Analyse performance metrics to assess the effectiveness of campaigns and optimise content accordingly.
• Collaborate with marketing and PR teams to ensure brand consistency and maximise outreach efforts.
• Manage online reputation by addressing feedback and managing crisis communications when necessary.
• Stay informed on the latest social media trends, tools, and best practices to keep the organisation at the forefront of digital engagement.

Skills & Experience

• Social Media Management, Content Creation, and Strategy Development skills
• Knowledge of Analytics, Social Media Metrics, and trend analysis
• Creativity and ability to design engaging campaigns for diverse platforms
• Strong organizational and time-management skills
• Understanding of online activism or passion for creating positive social change is a plus
• Access to a reliable internet connection and ability to work remotely
• Prior experience with social media platforms, tools, and scheduling software is beneficial
• Proven experience in social media management with a strong portfolio of successful campaigns.
• Excellent written communication skills with an ability to craft compelling content tailored to different audiences.
• Strong understanding of public relations principles and how they apply within digital environments.
• Proficiency in social media management tools such as Hootsuite, Buffer, or Sprout Social.
• Ability to analyse data analytics to inform strategic decisions and demonstrate campaign success.
• Organisational skills with the capacity to manage multiple projects simultaneously under tight deadlines.
• Creative flair combined with strategic thinking to develop innovative approaches that enhance brand visibility. This position offers an engaging environment where creativity meets strategic communication, providing opportunities for professional growth within a supportive team.

Benefits:

• Flexitime
• Work from home

This role is advertised as part of TPP's Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role.