Customer service volunteer roles in wolverhampton, staffordshire
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At a time when we are experiencing the largest reforms to the welfare rights system in a generation, we believe this is an exciting opportunity for individuals interested in welfare rights work, to join a respected organisation working at the forefront of the advice sector.
The Welfare Benefits Unit offers specialist welfare benefits advice to those who work with members of the public. Our experienced advisers provide independent support through our advice line, publications, training, consultancy, campaigns and projects.
The Welfare Benefits Unit aims to maximise benefit take-up, helping to reduce the incidence and impact of poverty and in doing so improve health, well-being, financial and social inclusion. We are a registered charity based in York. We primarily operate in North Yorkshire and York although some of our services are accessed by organisations working further afield.
We continue to aim towards a board that reflects the populations we work to support, and as such, welcome individuals from diverse ethnic communities, LGBTQIA+ groups, as well as younger people, those with disabilities, and those who have lived experience of the welfare benefits system.
Knowledge, Skills and Experience
We welcome and support applications from those new to being a Trustee. We also know that studies have shown some people are less likely to apply for positions unless they believe meet every requirement in the description. The most important thing for us is to find Trustees that connect with our values and who can readily buy into our mission. Though we have suggested skills and experience areas below, which would be keen to hear from, we’re eager to meet people that believe in our mission and can contribute to our board in a variety of ways – not just candidates who tick all the boxes.
We’re keen to add these areas of skills and experience to our board:
- Financial, legal or HR matters (especially as they may apply to a small charity)
- Expertise in marketing, digital or similar technological areas
- Welfare benefits system and welfare rights advice or lived experience.
About the Role
All Trustee positions are voluntary with reasonable expenses remunerated. To be an effective Trustee, you will need to commit up to 1-2 days per quarter to attend and prepare for board meetings which are held virtually.
Effective Trustees support our work by:
- ensuring we are working towards our vision, mission and values in everything we do
- ensuring the effective and efficient use of resources, maintaining proper financial and regulatory oversight and best practice as a charity
- approving the annual budget, and supporting strategic decision-making by actively contributing advice and guidance
- appointing key personnel such as the Chief Executive, and determining pay and conditions for the wider team
- constructively guide the Senior Leadership Team in the delivery of the organisation’s strategy
- actively representing and championing the work of the Welfare Benefits Unit.
Registered Charity
6 - 10
Maximise benefit entitlement, ensuring access to expert advice, improving the capability of advisers, disseminating information and influencing policy
The client requests no contact from agencies or media sales.
Thank you!
Trustees x2 – Money Advice Trust
Introduction from the Chair
At the Money Advice Trust, we are at the forefront of helping people and micro businesses facing financial difficulty. It’s a hugely exciting time for the charity – we’re helping more people than ever before, while also laying the foundations for a new era in our charity’s contribution to tackling problem debt in the UK.
Our National Debtline and Business Debtline services helped people through 271,000 advice interactions last year - an increase of 36% - and we have plans to significantly grow our services in the years ahead.
However, with around 8 million people in need of debt advice in the UK, we know there is more to do. We have therefore re-focused the charity’s mission - to help prevent financial difficulty and remove problem debt from people’s lives – and begun work on a clear new strategy to deliver this.
This will see us transform our National Debtline and Business Debtline services, through improved customer journeys, new technology and stronger partnerships, and broaden our reach, particularly with groups of people less likely to seek advice currently. We’ll also do more to prevent financial difficulty occurring in the first place, making this a priority for our influencing and campaigning work.
As Trustees, we play a key role in helping achieve these ambitions, shaping and overseeing the strategic direction, ensuring the charity has the capability and stability to keep making a difference to people’s lives.
We have vacancies for two new Trustees to help us achieve our ambitions. We are particularly interested to hear from people who could help us develop new corporate partnerships and help us grow our reach, and from those with financial qualifications who could succeed Laurence Burgess as our new Chair of Finance Audit and Risk Committee.
If you want to help build a better financial future for millions of people in the UK, then we would love to hear from you.
Christine Farnish CBE
Chair, Money Advice Trust
About the role
Non renumerated (reasonable travel and expenses to attend meetings will be reimbursed)
Location: London, Birmingham & remote
Commitment: Board Member 0.5 -1 day per month
Finance Audit and Risk Committee Chair 1 day per month
The Money Advice Trust, a leading charity providing free, independent debt advice to UK consumers and micro businesses, seeks two talented people to join its forward-thinking board.
We have embarked on an exciting new strategy, focused on preventing financial difficulty and helping remove problem debt from people’s lives. If you want to be part of this important mission we would love to hear from you.
Applicants need to have a passion for our work, a strategic mindset, and relevant governance experience. In addition, we are specifically looking for:
1. A new Chair of our Finance, Audit and Risk Committee, to oversee our finances and ensure appropriate controls are in place to manage risk. You should have a background in financial management, audit and risk at senior level in a charity, public or private sector body*.
2. A board member to help support work on income generation, commercial partnerships and business development. You should have a commercial mindset and experience in sales, commercial partnerships or similar at senior level.
For more information about the Money Advice Trust please visit our website and review our 2024 Impact Report
As a charity, these roles are unremunerated. However, you will gain valuable experience and the satisfaction of knowing you have helped make a difference to people’s lives.
To apply
*To be eligible for this role you will require a recognised accountancy qualification (eg ACA, ACCA, CIMA)
Appointment will be subject to background checks, including a ‘fit and proper person’ declaration.
We will only use the data you supply to us in CVs for recruitment purposes. This data will be held for twelve months. For further information please refer to our Privacy Notice for Job Applicants, available on the vacancies page of our website.
We take diversity seriously and are committed to making diversity and inclusion a part of everything we do and welcome applications from all backgrounds. We strive to create a workplace that reflects the communities we serve. Our vision, underpinned by our values, ‘We put people first, We support each other, We solve problems’ is to be a place where everyone feels welcome and empowered to bring their authentic selves to work and to make the Money Advice Trust an employer of choice.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Company Secretary Weston Park Foundation (WPF)
About us
Who We Are
The Weston Park Foundation (WPF) is a charity governed by a Board of Trustees meeting twice yearly. The Foundation's assets run to many millions of pounds, with many of its treasures to be found within the House. The Park is some 1,000 acres, including two Capability Brown landscapes.
WPF has a wholly owned and successful subsidiary, Weston Park Enterprises Ltd (WPEL), which trades at Weston: not just general tourism and visits, but a restaurant, cafe and an Art Gallery in the Granary, corporate hospitality, leisure and cultural tour residential stays in the House, major events in the Park, as well as six holiday rentals.
Since its inception in 1986, the trustees have been able to restore the House and its possessions, the park, and the gardens to a condition not seen for centuries. Exciting new projects are in the pipeline aimed at increasing and diversifying income streams.
Environmental, Social and Governance (ESG)
Weston Park is dedicated to operating in a socially responsible and sustainable manner. We understand the importance of Environmental, Social, and Governance factors in delivering long-term value to our stakeholders, including employees, customers, partners, and communities.
Our ESG policy serves as a framework to guide our actions, ensuring we integrate these principles into our business practices. We believe this approach will help us create lasting value and contribute to a sustainable future.
Role Overview
We are looking to appoint someone with relevant experience to act as Company Secretary to the Board of Trustees of WPF as well as sit on the Audit Committee. In addition to support the role of CEO of the organisation in terms of corporate governance and best practices of the charity.
We are seeking an individual who is committed and passionate about heritage and the positive impact it can have on communities.
Skills and knowledge.
Experience of running or advising a commercial /quasi-commercial organisation or a charity is essential; as is an ability to cope with financial accounts and projections and strong knowledge of corporate governance. Knowledge of charity law and procedure is not essential, but would be helpful.
A legal background will be useful, in terms of fulfilling the role of Company Secretary, closely monitoring ongoing developments in collaboration with the Chairman and the Chief Executive, all the while providing informed advice as needed. Excellent communication and interpersonal skills, accompanied by a readiness to engage in constructive and collaborative decision-making is essential.
We would welcome guidance on various governance issues, which encompass key areas.
- Offering support and direction to the Chair of the Board, the Chief Executive Officer, and the Chair of the Audit Committee regarding their governance responsibilities, in alignment with established policies and best practices. Special care is taken in reviewing meeting minutes to ensure the accuracy and integrity of the records.
- Advising on procedural matters, including the delegation of powers
- Drafting terms of reference for committees
- Defining internal cross charge arrangements
- Hearing rare appeals related to dismissals or other employment claims
- Assisting with periodic tenders for professional services
- Committing to the promotion of diversity, equality, and inclusion, while fostering a culture of respect, learning, and understanding.
Commitment
The role of Company Secretary is voluntary but the postholder will receive an annual honorarium of £7k. Travel expenses for attending meetings can be covered if necessary. There are two Trustee Board meetings annually (Audit Committee meetings are held during these Board meetings) and five Executive Committee meetings. Active participation in this Committee is essential for strategic planning and related activities.
Application Process
The Weston Park Foundation is dedicated to fostering diverse and inclusive practices. We invite applications from individuals who share our passion for preserving our charity's heritage.
The client requests no contact from agencies or media sales.
Thank you!
Join Us as a Trustee and Help Tackle Food Poverty in Hackney
We are a dynamic, mission-driven charity with a turnover of £1.5 million, working at the heart of East London to address food poverty and support our richly diverse community. Our work is impactful, community-led, and more vital than ever.
We are now seeking two new Trustees to join our dedicated Board.
What We’re Looking For
We are looking for individuals who are:
- Passionate about social justice and food insecurity and committed to making a meaningful difference in East London.
- Able to dedicate time for 5 Board meetings per year (including one all-day away day), as well as 4–5 committee meetings annually.
- Willing to engage actively between meetings, contributing to decision-making, strategic guidance, and supporting our staff and volunteers.
We are particularly keen to appoint trustees with expertise in:
- Legal affairs, to help us navigate governance, compliance, and contractual matters.
- Human Resources / Equality, Diversity and Inclusion (EDI), to support us in ensuring our organisation reflects and serves our community with integrity and care.
However, we welcome applicants with other relevant skills or lived experience that could enrich our work.
Why Join Us?
As a trustee, you’ll be part of a committed, forward-thinking team, helping to shape the strategic direction of a charity that has a direct, positive impact on people’s lives. This is an opportunity to apply your knowledge, grow your experience, and support a cause that matters.
If you share our values and are ready to make a difference, we’d love to hear from you.
Closing date 11th August.
Please apply with a covering letter and CV
The client requests no contact from agencies or media sales.