Customer Services Advisor Jobs in Manchester
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About SafeLives
We are SafeLives, the UK-wide charity dedicated to ending domestic abuse, for everyone and for good.
Last year alone, 14,000 professionals received our training. Over 80,000 adults at risk of serious harm or murder and more than 100,000 children received support through dedicated multi-agency support designed by us and delivered with partners. In the last six years, over 4,000 perpetrators have been challenged and supported to change by interventions we created with partners, and that’s just the start.
Together we can end domestic abuse. Forever. For everyone.
About the role
We are looking for a values-led, senior People professional to provide maternity cover for the role of our Senior People & Culture Manager. The successful postholder will be responsible for providing high quality generalist People & Culture services at SafeLives, in conjunction with a People & Culture Officer. The role will oversee the smooth running of key HR operations and will be instrumental in building a culture amongst our employees that reflects our values through the provision of excellent People support.
As part of a small, ambitious team you will provide a range of comprehensive, and customer orientated human resources services which support the implementation of SafeLives’ People & Culture strategy. You will be the lead operational HR professional, supported by the Director of People and Culture on strategic matters and a full- time People & Culture Officer on transactional matters, and access to external legal and HR consultancy support when needed. There will be a strong focus on supporting the embedding and development of our culture and behaviours; employee engagement; learning and development, and staff well-being across the organisation.
Hours: Full-time, 37.5 hours per week.
Contract: Fixed term, maternity vover for 9 months.
Location: Remote with occasional travel to London and Bristol offices.
Benefits
- 34 days' holiday incl. public holidays
- Flexible working e.g. compressed hours
- Cycle to work scheme
- Eye care vouchers
- Pension scheme with 4% employer contribution
- Childcare vouchers
- Employee assistance programme
- Clinical supervision
- Holiday purchase scheme to buy up to an additional 5 days
- Enhanced family leave policies
- Enhanced sick pay
- Professional development fund
- Individual learning budget
- Restorative practice training
- Time off in lieu
If this challenge sounds as exciting to you as it does to us and you believe you have the qualities we have described, please take a look over the job description and submit a 500-word cover letter and CV.
Closing date: 9.00am on 3rd April 2025.
SafeLives is a committed provider of equal opportunities for all; please see our job description for full details.
No agencies, please.
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Thank you!
Location – Flexible with travel to Sheffield once a quarter
Contract type: Temporary until end of March 2026
Salary:Grade 4 - £34,085 per annum
Hours: 37.5 per week
Closing Date: Thursday 13th March 2025 at 11:30pm
About the role
You will provide second tier expert housing advice at a specialist level to housing professionals from across the sector. The advice will need to be tailored to the individual needs of your clients and you will use your expertise to influence decisions and best practice. You will work collaboratively with colleagues across Shelter, especially the legal teams, content teams, policy and campaigns. You will also produce content for Shelter’s website and other external publications as required.
About you
You will have technical experience of homelessness and housing law and are able to take complex language and processes, making them easy to understand for professionals with varying levels of experience.
Proficient in Microsoft Office applications, you'll promote user-focused advice and support content delivery. You will also be responsible for managing your own wellbeing and use the tools we have in place to support you when needed.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
About the Team
The Expert Advice Service is provided by Shelter, funded by Ministry of Housing, Communities and Local Government as part of its Voluntary and Community Frontline Sector Grant Programme. The service has been awarded AQS accreditation from the Advice Services Alliance.
We provide high-quality housing advice on complex cases to housing professionals and volunteers, as well as creating and maintaining comprehensive online advice tools and resources. We promote joint working between voluntary and statutory agencies, building partnerships to prevent homelessness and provide solutions for people in housing need.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
How to apply
Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement with responses to the points in the ‘About you’ section of the Job Description of no more than 350 words each.
Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviours below in your responses:
We prioritise diversity and have an inclusive and open mindset
Any applications without a supporting statement will not be considered.
Safeguarding Statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Recruitment Agencies
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Thank you!
Premier League Stadium Fund Technical Executive
The role is home-based, with regular travel to sites and facilities. Occasional travel to further locations and our main office at Wembley Stadium may be required to support business needs.
We currently have a vacancy in the Premier League Stadium Fund for a Technical Executive to support the Stadium Accreditation Programme and to support the assessment of applications to the Premier League Stadium Fund.
Premier League Stadium Fund
The Premier League Stadium Fund (PLSF) provides grants to improve stadium facilities for players, supporters, and officials. Supporting over 1,000 clubs, it aids teams in the National League System (Steps 1-6), Women’s Football Pyramid (Tiers 1-4), and newly promoted EFL clubs.
Through its Stadium Accreditation Programme, PLSF collects facility data for The FA, ensuring targeted investment. This digital process helps clubs track required works and report improvements. By funding upgrades, PLSF helps non-league and women’s clubs meet standards, avoid relegation, secure promotion, and enhance financial sustainability and matchday experiences.
Football Foundation
Whilst the Technical Executive will be responsible for the successful delivery of the Premier League Stadium Fund, they will be employed by the Football Foundation, and therefore it’s important that they understand the wider context – in terms of what we do and how we go about it.
The Football Foundation transforms lives and communities by creating great places to play. As an independent charity, we work in partnership with the Premier League, The FA, and Sport England to invest in community sports facilities. With an additional £205 million government investment in grassroots football over the next three years, we are well-positioned to continue improving pitches and facilities nationwide.
The role
The PLSF Technical Executive will support Stadium Accreditation for clubs in National League System Steps 5-6 and Women’s Football Pyramid Tiers 3-4, ensuring grounds meet FA standards on time. The role includes reviewing grant applications, managing risks, and aiding stadium development. This entry-level role provides hands-on experience in stadium design, development, and compliance. You'll support the PLSF grant process and Stadium Accreditation Programme, working with clubs to ensure grounds meet FA standards. Responsibilities include reviewing grant applications, managing risks, and supporting stadium development.
We’re looking for enthusiastic individuals eager to develop professionally. A qualification in a construction field (Level 4 HNC or HND minimum) is required. You don’t need a passion for football or in-depth knowledge of the football pyramid—your technical or construction background is what matters most. Successful applicants will gain hands-on experience in grant management and technical processes while working with an experienced team. Over time, you'll manage your own portfolio of clubs, guiding them to meet Stadium Accreditation requirements on schedule.
What are we looking for?
You’ll need an HNC/HND (Level 4/5) in a construction-related field and some experience on building sites, with knowledge of construction processes and quality standards. Understanding the FA’s league structures is desirable but not essential. We support team development and progression. To be eligible for promotion to a Technical Manager role, a degree in a construction-related field is required. With the right degree, we aim to prepare you for promotion within two to three years.You’ll need strong people skills to engage and motivate others while managing projects from start to finish. Excellent organisation is essential, balancing multiple tasks, prioritising, and meeting deadlines without compromising quality.
For more details about the role, please download the recruitment pack.
What can we offer you?
The salary band for this role is £26,000 - £30,000 per annum. This will be reviewed periodically, providing opportunities for your salary to grow as you develop and gain experience in the role. You’ll start with 25 days annual leave plus bank holidays (increasing after 2 years), and additional time off for volunteering. Benefits include an 8% employer pension contribution, free healthcare, gym subsidy, death in service benefit, and access to match tickets.
The client requests no contact from agencies or media sales.
Thank you!
People living with Parkinson's value the services and opportunities Parkinson’s UK provides, delivered by committed and skilled colleagues, volunteers and partner organisations. Following an investment of 1.5 million we have the opportunity to build on the quality and reach of our community services.
About the role
You’ll empower your clients to take actions for themselves or will advocate on their behalf for better service, support and outcomes, so they can live their life with Parkinson's in the way they choose.
You’ll deliver tailored information and support through a range of channels including telephone, video and email and, where appropriate, home visits and in community settings.
You’ll be responsible for building excellent relationships with healthcare professionals and other relevant agencies, as well as our network of volunteers and groups.
What you'll do:
- Provide professional person centred, in depth support to clients by a range of means, ensuring the most efficient and effective use of resources.
- Provide support on a variety of health and social care issues, including appropriate emotional, employment and welfare benefits support and advocating with and on behalf of clients.
- Work flexibly across the service responding to enquiries through a range of channels.
- Work closely with clinicians, specialist nurses and other professional colleagues to raise the profile of the service, increase depth of support and achieve improved outcomes for people with Parkinson’s.
What you'll bring:
- Experience of managing and delivering individual case work, including advocating for clients and supporting people to navigate the health and social care system
- Experience and understanding of safeguarding and your role in keeping clients safe and implementing organisational policies and procedure
- Ability to be calm and use emotional intelligence in challenging casework
- Demonstrable digital competence, with experience of effective use of a range of tools including online case management systems
- The ability to build effective working relationships with others including working within multi disciplinary teams internally and externally
You must live in the area you’re applying for in order to carry out this role.
Please apply by sending us your CV, together with supporting statements. The supporting statement should fully demonstrate how you meet all the criteria as stated in the "What you'll bring" section of the role description.
The successful candidate will be required to:
- Live in the area specified of London, within the radius of Hillingdon, Hounslow and Ealing, and be able to travel freely and flexibly throughout the area and occasionally further afield without reliance on public transport
- Preferably hold a full driving licence
- Provide occasional cover on Saturdays and/or Bank holidays
- Provide their own broadband service with a minimum download speed of 2Mb
This role will require an enhanced Disclosure and Barring Service (DBS) check. You’ll be required to apply for one; refusal to do so will result in the offer being withdrawn.
Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.
Registered Charity
101 - 500
We exist to make every day better, for everybody living with Parkinson’s. Right now.
The client requests no contact from agencies or media sales.
Thank you!
Conservation Fundraiser
No experience necessary!
Nature is in crisis, and your help is needed! Join Europe's largest nature conservation charity and make a real difference as a Wildlife Fundraiser!
Are you looking for an exciting opportunity that allows you to integrate your passion for nature with your exceptional communication skills?
If you don’t have fundraising experience… don’t worry, this is an entry-level role and full training will be provided! A company van is just one of the amazing benefits you will receive as part of your role… so apply today!
The ideal candidate will be based in the advertised location. Please only apply to this vacancy if you are based within a 10 mile radius of the advertised location, unless you are in the process of relocating.
Position: Wildlife Fundraiser Bolton
Ref: FEB20259521
Location: Bolton
Salary: £24,890.00 - £26,720.00 per annum
Contract: Permanent
Closing Date: Sun, 9th Mar 2025
The Role
Each day you will travel to different venues, set up an attractive fundraising stand, and spend the day actively engaging with members of the public, spreading awareness about our conservation efforts and inspiring individuals to become lifelong members.
Don't worry if you're not a wildlife expert yet – you will be provided with comprehensive training to equip you with all the knowledge you need. Plus, you'll enjoy the added perk of a company van, with fuel and parking costs paid for.
What's even better? You'll have the flexibility to choose a contract between 3 to 5 days per week, and enjoy the stability of a set salary, rather than working on commission. With 34 days of annual leave (including bank holidays) and opportunities for sabbaticals, we value your work-life balance and well-being.
What do current employees say about this fantastic position?
‘Securing a membership is always a great feeling that stays with you. Being able to talk about things you are passionate about and learn a lot about wildlife is a real plus.’ Fun, challenging, requires resilience, great colleagues.’ - Membership Fundraiser - Current Employee
But it's not just about the benefits – it's about the impact you'll make. Join a team that's dedicated to preserving nature and inspiring others to do the same. Your role will be pivotal in driving positive change, and you'll have the support of a diverse and inclusive community every step of the way.
About You
What we need from you:
• A passion for conservation (no prior knowledge required);
• Resilience
• Ability to work to targets;
• A driver's licence valid for use in the UK;
• Happy to work 3 out of 4 weekends;
• Happy to travel (on average) an hour away from home each day;
• Willingness to work outdoors and independently;
• Fundraising/Sales and Customer Service experience (desirable).
Whether you're from a hospitality, customer service, sales, or volunteering background, we're more interested in your negotiating/storytelling skills and enthusiasm than your previous experience.
If you're ready to embark on an exciting journey and help create a world richer in nature, apply now! You will be asked to upload your CV and complete a short online application form once you select 'apply'.
We are looking for starters to join the team across the next few months. If you have any questions, please don't hesitate to reach out to the dedicated Resourcing Advisor when you apply.
Additional information
This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
The Charity is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.
Please note that we are actively recruiting for this vacancy and reserve the right to close once sufficient applications have been received.
The charity are committed to developing an inclusive and diverse organisation, in which everyone feels supported, valued, and able to be their full selves. To achieve this vision of creating a world richer in nature, the team need more people on nature's side and more diverse people. People of colour and disabled people are underrepresented across the environment, climate, sustainability, and conservation sectors. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. You can contact the team to discuss any additional support you may need to complete your application.
Before applying for this role, we recommend reading through the candidate guidance notes once you have been redirected. #INDNFP
Please note: This role is being advertised by NFP People on behalf of the organisation
Thank you!
The role
We are looking for a Head of Policy and Influencing in Scotland to plan and implement political influencing strategies, creating positive change in policy and professional practice for deaf children and their families.
What you'll do
- Develop and manage relationships with politicians, civil servants and other key decision-makers.
- Act as a senior representative for the organisation in Scotland.
- Advise on campaigning and influencing strategies needed to have maximum impact on deaf children.
- Identify emerging influencing opportunities in line with our organisational strategy.
- Produce and circulate materials to engage key stakeholders with our campaigning.
What you'll need
- Good knowledge of devolution and political systems in Scotland.
- Significant experience of working in a policy, public affairs or campaigning environment.
- Demonstrable success in changing law or public policy through influencing activities.
- Strong organisational, administrative and research skills.
- An open mindset and ability to embrace new concepts and ideas.
- A criminal record check (if offered the position).
What you'll get
- Home-based working with flexible hours.
- 25 days holiday - plus additional 3 days at Christmas (and bank holidays).
- Pension (5.5% employer contribution).
- Healthcare Cashplan.
- Annual performance-based salary increase.
- Employee Assistance & Wellbeing Programmes.
What we do
The National Deaf Children's Society are the leading charity for deaf children. We give expert support on childhood deafness, raise awareness and campaign for deaf children's rights, so they have the same opportunities as everyone else.
Disability Confidence
We are a Disability Confident Employer and committed to offering interviews to candidates who request to be considered under the disability confident scheme and meet the minimum requirements of the person specification. Please contact us with any accessibility or reasonable adjustment enquiries.
The National Deaf Children’s Society is a registered charity in England and Wales (1016532) and in Scotland (SC040779).
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Could you be our new Volunteer Support Coordinator?
Who we’re looking for
You will be an excellent communicator, as well as a practical, well organised and hardworking individual, preferably with experience in the voluntary sector or equivalent transferable experience.
Reporting to the Senior Service Manager, you will support them with managing the Manchester Support Through Court service. You will provide support to volunteers and oversee the daily running of the service when on duty to ensure day-to-day operations run smoothly.
This post is funded by The National Lottery Community Fund
