Customer Services Advisor Jobs in Manchester

Civitas Recruitment are delighted to be working with a fantastic UK based non-profit organisation that provides free legal advice to parents and carers on their rights at work. The charity’s mission is to remove the barriers that people with caring responsibilities face in the workplace. An exciting opportunity exists for a Co-Head of Employment Legal Advice Service to join the team. The postholder will focus on developing strategic relationships with trusted partners and stakeholders, including new and existing law firms who provide pro bono support. It will also oversee the effective and efficient delivery of Employment legal advice to working parents and carers. The role will be a job split, with an existing Co-Head and will be a part-time,  3 or 4 days week, permanent role with flexible working options available.

Who are we looking for?

Ideal candidates will be an employment lawyer (solicitor or barrister) with at least 5 years PQE in employment law gained with a reputable organisation. You will have expertise in and experience of providing autonomous advice on employment law and discrimination. You will be able to identify policy issues arising from advice work and have the ability to represent the organisation externally as subject matter expert. You will be able to identify own training and development needs and commitment to keeping up to date with all relevant changes in benefits and employment rights. Proven experience of establishing rapport, credibility and collaborative relationships with key customers, partners and stakeholders at the highest level both internally and externally is essential for the role. This is a great opportunity for a talented person to join a growing charity which contributes widely to members of our society.

If the above role description sounds of interest and you feel like you meet the criteria; please apply immediately or for further information, please contact Syed at Civitas Recruitment for a full JD and informal discussion. Early applications are encouraged as we will be reviewing on a rolling basis.

Could you help PRDA to reach and engage with health professionals so they are supported to improve services for people affected by Pelvic Radiation Disease (PRD)?

The Pelvic Radiation Disease Association

PRD is a long-term side effect of pelvic radiotherapy for cancer and can cause multiple mental and physical problems that severely affect people’s quality of life. In this role you will help make a difference to people’s lives, as encompassed in the Pelvic Radiation Disease Association’s vision: A future where life after pelvic radiotherapy is more than just surviving but being able to truly live.

Health Professional Engagement Officer Role

We are looking for an experienced project officer who is a self-starter and thrives on challenges. You will work closely with the small PRDA admin team, a number of the trustees and a wide range of external stakeholders. You will have a passion for improving the lives of people affected by cancer, and will be keen to learn about the personal impact of PRD and how it can be treated. You will have energy, enthusiasm and creativity to go the extra mile to make your mark in this brand new role. You will have a proven track record of accurate administration, managing successful projects and working with health professionals, and be good at organising events and problem-solving. Previous experience of working in a health charity would be beneficial.

Key responsibilities:

• Build and support a Community of Practice for professionals and researchers who work on PRD, including organising face-to-face and online events.
• Support the work to develop and promote resources that enable better diagnosis, treatment and care of people with PRD (key resource is the PRD Best Practice Pathway).
• Support trustees to connect with professional organisations.
• Gather and disseminate information about services for people with PRD.
• Gather and disseminate news about education, training and research on PRD.

Contract:  Permanent, part time  

Salary:  £18,963 - £22,050 per annum (£27,089 - £31,499 FTE) 

Location:   Homebased within Oxfordshire or Warwickshire 

Closing date:  Tuesday 24 September 2024 

Interview dates: 1 & 3 October 2024  

The Regional Adoptions Facilitator will be instrumental in streamlining our adoption services to maximise the number of horses we can help by 2026! 

More about the role

As Regional Adoption Facilitator, you'll collaborate with centre-based Adoptions Coordinators to swiftly execute the Blue Cross strategy, focusing on efficient horse adoption services, including home direct placements. You'll oversee the post-adoption process in your region, ensuring smooth ownership transfers after successful loan periods to expedite horse rehoming and optimize space for new cases.

Each day you will be conducting thorough home checks and visits—both in-person and virtually—for borrowers to uphold welfare standards and address any issues promptly. Collaborating with the Rehabilitation, Trainer, and Behaviour Advisor (RTBA), you'll manage challenging horse behaviours to support successful home placements. You'll also facilitate home direct rehoming initiatives, making critical decisions to match horses with suitable owners based on your expertise and ensuring ongoing support post-adoption.

To expand our impact, you'll recruit and manage a network of volunteers, including a regional volunteer manager, for home direct assessments and checks. This includes coordinating visits and appointments, fostering partnerships with external charities aligned with our home direct efforts.

Providing excellent client experiences is essential, ensuring every interaction covers all necessary information for successful matching and adopting horses into loving homes.

This is a home-based post with extensive travel. The nature of the post will require the coordinator to demonstrate considerable flexibility in arranging their work schedule and time allocation. This will include some weekend and evening work. Due to the nature of the charity’s work, it may be necessary to exceed these hours when the workload demands. The Regional Adoptions Facilitator will be required to use their own car in carrying out their duties and will be reimbursed for business mileage as appropriate. 

This is a part-time role working 26.25 hours over four days per week on a rota which includes weekends and bank holidays.  This role involves extensive travel covering areas such as Warwickshire, Nottinghamshire and across to Norfolk. 

 For a more detailed look at the role and its requirements, please see the attached job description.

About you

As this role requires coverage across specific regions, candidates must reside in either Warwickshire or Oxfordshire. You are an excellent communicator with experience in client-facing roles within horse-related environments. Your knowledge of horse welfare and riding will ensure successful adoptions. You can quickly absorb and record information while engaging with clients and stakeholders.

Client-focused and decisive, you handle pressure well and challenge risk-averse decisions using evidence-based methods. You follow set processes, adapt to new methods, and aim to improve horse welfare by maintaining high standards in the adoption process.

Strong communication and interpersonal skills are essential. You remain professional and approachable, handling difficult situations calmly. You are open-minded, adaptable, and able to communicate effectively with customers and colleagues.

Your skills allow you to assess support levels for horses and borrowers, identifying and addressing underlying issues. You support borrowers in maintaining high welfare standards.

Trustworthy and proactive, you approach your work enthusiastically. Your problem-solving mindset helps you find solutions and prioritize decisions with attention to detail.

Resilient and emotionally intelligent, you support clients and colleagues empathetically. Motivated, flexible, and dependable, you provide exceptional service to Blue Cross horses and customers, managing your workload effectively both independently and as part of a team.

Knowledge, skills, and experience 

• Demonstrable understanding and experience of matching considerations for horses and homes. 
• Full driving licence with access to their own vehicle 
• Minimum BHS Stage 4 or acceptable equivalent qualifications or experience 
• First class knowledge and practical experience in the care and management of a range of horses and their environment, their needs and conditions 
• Proven practical experience of the assessment of horses, riders and their environments 
• Experience of assessing riders and analysing ridden horse behaviour 
• Practical knowledge of horse behaviour and training 
• Excellent communication skills with experience of building relationships and rapport with customers
• Experience of working with the general public with the proven ability to deal with people in a variety of circumstances 
• Significant experience in delivering high level customer service in a fast paced and often emotional environment.  
• Good IT skills and experience of using a variety of computer packages 
• Excellent administration and organisational skills 
• Good questioning skills with the ability to gather information and distil the important points. 
• Proven decision-making ability.  
• The ability to demonstrate, understanding and apply our Blue Cross values. 

Although not essential, it would be great if you also had: 

• Experience working with volunteers. 
• Client relationship management experience. 
• Understanding of safeguarding issues

How to apply 

Please apply via our website and complete the online application process before the closing date on Tuesday 24 September 2024. 

We reserve the right to close this vacancy early should we receive an overwhelming response.  

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.  

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.  

Our generous benefits package includes:  

• Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays) 
• Programmes for physical and mental wellbeing support 
• Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family  
• Free physiotherapy advice and face to face intervention 
• Health cash plan 
• Unlimited access to an employee assistance programme 
• Pension scheme with enhanced employer contribution  
• Professional fees paid with Continuing Professional Development and personal development support. 
• Life assurance  
• 20% discount on Pet Plan pet insurance  
• Enhanced family friendly policies  
• Recognition scheme  
• Annual volunteer days 
• Charity worker discounts across a variety of retailers

To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website. 

About Blue Cross

Blue Cross is a national charity that has been helping sick, injured and homeless pets since 1897. 

Every month we help thousands of pets and their people by providing veterinary care, expert behaviour advice and find homeless pets loving families. We also offer education for future generations plus pet bereavement support for those who have lost their beloved pet companion. 

We love the ways that pets can make such an amazing difference to the people they live with and we offer lifelong support and advice to help that unique relationship thrive. With your support we can give back to more pets and their families who need our help. 

Pets change lives. We change theirs.
 

Our commitment to diversity and inclusion 

We believe that every pet should enjoy a healthy life in a happy home, and we always seek to recruit the best people who share our values and commitment so we can continue to help and support pet owners across the UK to achieve this. 

At Blue Cross, we want you to feel that you belong, without the need to hide any part of who you are.  

Diversity and inclusion at Blue Cross means creating a workplace where all people, regardless of gender, race, sexual orientation, religion, nation or country of origin, disability, age, and socioeconomic backgrounds are welcome, respected, supported, and have access to equal opportunities.   

We are working hard to reflect the world we live in and the communities we serve at every level of our organisation. As much as we have made positive advances, we consider diversity and inclusion to be a work in progress – a continual commitment that remains a priority for all of us.  

Our values    

Our values define the way we do things. We use them every day to guide us, and to make sure we put people and pets at the heart of everything we do.  

Compassionate: We listen, we are non-judgmental, we are kind and caring to the pets and people we encounter, and we offer support in difficult times  
 

Courageous: We make brave decisions, embrace change, and encourage innovation, ensuring we always act with integrity – doing the right thing even when no one is looking

Job title: Senior Communications Manager

Manager: Head of Public Engagement

Line reports: Communications and Campaigns Officer

Location: Hybrid work with 40% from Breaking Barriers’ offices in London, Manchester or Birmingham

Salary: £42,000-£45,500 (London) or £39,000-£42,000 (Manchester or Birmingham)

Hours: Full-time (37.5 hours), open to 4/5 days per week

Contract: Permanent

Overall purpose

The Senior Communications Manager is responsible for developing, leading and implementing key aspects of our communications and engagement strategy. Your focus will be to maintain our high reputation and build engagement with key audiences – principally target public audiences, corporate partners, funders and supporters, volunteers, clients, and staff. 

Bridging the gap between senior leadership and delivery, you will be a confident and strategic thinker, but remain excited by the challenge of getting stuck in. You will be comfortable supporting colleagues to deliver activity as well as working independently on your own projects. You will have the knowledge and experience to ensure that the right policies, frameworks and plans are in place for our small team to achieve ambitious plans.

The Senior Communications Manager is responsible for campaigns, PR, content and storytelling, brand and creative, and plays an integral role in internal communications. They also support other external engagement activities, such as digital marketing campaigns, corporate partner acquisition and retention, and public fundraising.

Strong copywriting is essential for this role. You will be able to write, edit, and tailor content for different audiences, and publish it across various channels, including the website, social media, emails, and marketing materials. 

You will enjoy variety. Your day could involve operational planning, developing a new campaign, briefing freelancers and agencies, finding compelling stories, creating our Impact Report, speaking with journalists, working on internal communications, or drafting social media posts.

The successful candidate will have strong emotional intelligence, relationship building and negotiation skills. They will be collaborative and creative, drive projects forward, work effectively alongside the Senior Digital Marketing Manager, and bring people together across the organisation. They will provide supportive, effective management to the Communications and Campaigns Officer, and be an internal advocate for the impact our Communications and Engagement can have.

It is an exciting time to join our team. Breaking Barriers is an innovative organisation, so you will need to be comfortable with change and building new knowledge quickly. Although our work is fast paced, the Public Engagement Team prides ourselves on supporting each other, approaching problems with a good sense of humour, and being willing to experiment and learn.

To view the full job description and person specification, as well as details on our accessible recruitment process, please view the attached recruitment pack.

Other considerations

• As part of our safeguarding commitment to our clients, we carry out preemployment checks to ensure that successful applicants are suitable to work with adults at risk. These include obtaining references and verifying a candidate’s identity and right to work in the UK.
• We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.

How to apply

If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a CV and statement (up to approximately 500 words/1 A4 page) outlining:

• Why you are interested in the role
• What skills you would bring to be successful in this role
• Any experience you would like to highlight
• Any reasonable adjustments you require for the interview process
• Disclosure of disabilities if you wish to do so (as a member of the Disability Confident Scheme, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role)

Please note that applications without a covering letter will not be considered.

Closing date for applications is 11:30pm on Sunday 13th October. Interviews will be held on a rolling basis so please apply as soon as possible to avoid disappointment.

We belong to the Experts by Experience Employment Initiative, which advocates and supports organisations to employ more people from a refugee background. With this in mind, we particularly welcome applicants with experience of seeking asylum and/or a refugee background. 

If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network. Please reach out to HR Manager Dani Meier for further details (we are unable to include email addresses in this advert, but you can find contact details on the final page of the attached recruitment pack).

JOB TITLE:Communications Manager

RESPONSIBLE TO: Head of Operational Services

LOCATION:Head Office Manchester City Centre

HOURS: 22.5hrs (3 days) 

SALARY: £44,000 FTE/£26,4000 pro rata 

CLOSING DATE: 22nd September 2024

INTERVIEWS TAKING PLACE: 8th October at Manchester Head Office 

Please note we require a covering letter detailing how you feel you are able to deliver in the role. 

About UKROEd 

UKROEd Ltd is a private, not-for-profit company responsible for the delivery, management, and administration of the National Driver Offender Retraining Scheme (NDORS) on behalf of the Police service. It is also the operating company of the Road Safety Trust and is committed to the education and training of drivers who commit low level traffic offences.

UKROEd values and respects each individual employee, client and customer and is committed to promoting equal opportunities throughout its workforce. As such, all relevant applicants will receive consideration for employment without regard to age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. 

Overview of the role 

UKROEd are looking for an experienced Communications Manager to join the Operations business area of the company.

 You will work closely with both our internal and external stakeholders to oversee the development and implementation of an impactful communications strategy to ensure that our messaging output is effective and in line with our overall corporate strategy.

Principal Duties and Responsibilities: 

• Act as the principal advisor to the senior leadership team on all areas of communication and engagement, including planned and unplanned issues. 

• Work alongside the UKROEd Crisis Communications Consultant to develop and deliver an annual communications plan that outlines the priority campaigns and communications projects to help the company deliver its corporate plans and financial strategy. 

• Work alongside the UKROEd Media Associate Consultant to manage and further develop the external communications service, including communication campaigns, reactive communications, media relations, digital, and design.

• Develop a unified company voice that aligns with our branding and values 

• Oversee UKROEd’s internal communication function and work with key business areas to implement effective internal communication and engagement strategies, which drive new ways of working and support wider transformation and cultural change across the organisation 

• Build and maintain relationships with our stakeholders and audiences, including internal and external stakeholders across course providers, police forces, the Road Safety Trust, local and central, government & Whitehall, statutory and non-statutory bodies, industry & business, road safety communities and other parties to establish strong working relationships. 

• Work with appointed associates on the organisation's external digital platforms, planning and managing the design, content, and production of all materials.

• Provide overall editorial control of communication processes to all key stakeholders 

• Continuously improve the delivery and effectiveness of campaigns and engagement activities by gathering intelligence through robust evaluation, and by reviewing procedures and practices, to drive the achievement of high-quality, impactful outcome 

• Support UKROEd in influencing external decision makers, including central government, regional government, and police forces nationally.

• Promote the interests of UKROEd regionally and nationally, establishing a a strong organisational profile to enhance its reputation, impact, and influence.

• Be accountable for the effective management of the company’s communications budgets to ensure measurable return on communications investment 

• Develop efficient communication protocols and policies for diverse scenarios or emergencies by engaging with executive management in drafting policies. 

                                                              COMMUNICATION MANAGER  

                                                                PERSON SPECIFICATION 

Qualifications  

Essential 

• Bachelor’s degree, or equally recognised professional qualification, in a relevant subject

• Member of the CIPR or relevant professional body 

• Evidence of continuing professional development 

Desirable 

• Master's degree in communications, Public Relations, Marketing, or a related field 

• Additional certifications in digital marketing, crisis communication, or stakeholder engagement. 

Experience  

Essential 
 

• Experience at a managerial level delivering strategic communications advice and leading communication and engagement initiatives within a complex organisation. 

• Demonstrated experience in managing organisational change and executing effective internal communication strategies. 

• Extensive experience utilising modern communication technologies and digital media platforms. 

• Strong capability in both short-term and long-term strategic planning, with the ability to anticipate and respond to evolving priorities and emerging issues. 

• Experience fostering cross-organisational collaborations and partnerships. 

• Deep understanding and management of brand development and its influence on stakeholder perception and engagement. 

• Experience providing strategic communications advice to senior leadership, including boards, committees, or executive panels. 

• Proven experience in developing and executing crisis communication strategies. 

Desirable 

• Experience engaging with national-level politicians and stakeholders to advance organisational objectives. 

• Background or knowledge of the not-for-profit sector. 

• Experience working within the road safety or transportation sector. 

Job Related Knowledge  

Essential 

• Excellent verbal, written and presentation communications skills with the ability to tailor messaging to diverse audiences 

• Strong critical thinking and political acumen in handling sensitive and complex issues. 

• In-depth knowledge of digital and social media strategies, tools, and best practices. 

• Proficiency in developing and implementing effective communication campaigns across multiple channels. 

• Solid understanding and commitment to equality, diversity, and inclusion principles. 

• Proficient in standard office software (e.g., Microsoft Word, Outlook, PowerPoint, SharePoint) and familiarity with content management systems. 

• Basic knowledge of media law, data protection regulations, and ethical considerations in communications. 

Desirable 

• Strong understanding of public affairs and advocacy strategies

• Familiarity with current policies and best practices in community engagement and public consultation. 

• Kknowledge of evaluation methodologies for assessing communication effectiveness and impact.

Skills and Aptitudes 

Essential 

• Proven leadership skills with the ability to work with, motivate, and develop high-performing, multidisciplinary teams 

• Demonstrated resilience and high motivation, and the ability to inspire these qualities in others 

• Strong strategic planning and organisational skills, with the ability to prioritise tasks and manage multiple projects efficiently 

• Excellent problem-solving and analytical skills to inform effective decision-making 

• Excellent communication and interpersonal skills, adept at influencing, persuading, and negotiating with a wide range of stakeholders. 

• Experienced in managing operational budgets, commissioning services, and overseeing contractual agreements 

• High levels of professionalism, integrity, and ethical standards, serving as a strong role model within the organisation 

• Ability to work collaboratively and effectively with senior managers, directors, and external partners. 

• Strong political awareness and sensitivity to navigate complex organisational and external environments. 

• Proficient management and leadership capabilities with a track record of delivering successful communication initiatives 

Desirable 

• Experience in measuring and evaluating the impact of communication strategies and campaigns. 

• Ability to use various content creation tools 

Job title: Philanthropy Manager

Manager: Senior Philanthropy Manager

Location: Hybrid work with 40% from Breaking Barriers’ offices in London, Manchester or Birmingham

Salary: £34,000-£40,000 (London) or £32,000-£38,000 (Manchester/Birmingham)

Hours: 5 days per week (37.5 hours) but open to part-time (30 hours minimum), and flexible working arrangements

Contract: Permanent

Overall purpose

The Philanthropy Manager will manage and steward a portfolio of funders and donors – across trusts and foundations, statutory sources and major donors – to secure annual and multi-year gifts in support of Breaking Barriers’ vision. As well as managing relationships with our existing donors there will be a focus on creating new relationships through proactive prospecting and developing a long-term strategic approach to stewardship and relationship development.

You will be an ambitious, enthusiastic, energetic, and autonomous fundraiser with a demonstrable passion for supporting people from a refugee background. You will have a strong track record of high-value relationship management and fundraising, ideally specialising in Trusts, Statutory, Major Donor fundraising or a related area. We are looking for someone who can successfully secure and steward gifts of 5 figures and above – so evidence of stewarding high-value relationships and high-quality written skills are key. You will collaborate with additional fundraisers across Trusts, Statutory, Corporate and Major Gifts to coordinate approaches and maximise opportunities across all functions.

We welcome applicants with relevant transferable skills from other sectors and other areas of fundraising but a strong knowledge of the fundamentals of grant fundraising is essential. We are looking for a passionate individual who can get people excited about the work we do and who wants to make a difference in the lives of individuals from a refugee background. You will share our energy and determination, and will be attracted by the idea of working in a team with big ambitions, and in which you will have the opportunity to grow and develop. We encourage creative thinking and new ideas so a proactive individual who is able to spot opportunities and take the initiative would thrive in this role.

To view the full job description and person specification, as well as details on our accessible recruitment process, please view the attached recruitment pack.

Other considerations

• As part of our safeguarding commitment to our clients, we carry out preemployment checks to ensure that successful applicants are suitable to work with adults at risk. These include obtaining references and verifying a candidate’s identity and right to work in the UK.
• We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.

How to apply

If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a CV and statement (up to approximately 500 words/1 A4 page) outlining:

• Why you are interested in the role
• What skills you would bring to be successful in this role
• Any experience you would like to highlight
• Any reasonable adjustments you require for the interview process
• Disclosure of disabilities if you wish to do so (as a member of the Disability Confident Scheme, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role)

Please note that applications without a covering letter will not be considered.

Closing date for applications is 11:30pm on Friday 11th October. Interviews will be held on a rolling basis so please apply as soon as possible to avoid disappointment.

We belong to the Experts by Experience Employment Initiative, which advocates and supports organisations to employ more people from a refugee background. With this in mind, we particularly welcome applicants with experience of seeking asylum and/or a refugee background. 

If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network. Please reach out to HR Manager Dani Meier for further details (we are unable to include email addresses in this advert, but you can find contact details on the final page of the attached recruitment pack).