Customer Services And Data Manager Jobs in Home Based
About the role:
Kinship is in our third year of delivering the first national peer support service for kinship carers in England. We are looking for a new Associate Director of Peer Support and Community to build and develop our model and to take the team to the next phase of growth and impact.
Your first priority will be to oversee delivery of the Department for Education national Peer Support Service contract in England. You will lead the development of our hub and spoke model, with an enhanced offer of national resources and support together with a continued focus on on-the-ground support for kinship carers to set up and sustain a network of peer support groups. You will ensure all members of the team have clarity and are empowered to meet new targets and ways of working.
The role will also lead on the strategic development of peer support approaches in Wales (for which we are seeking funding), ensuring innovation and good practice is shared across the nations.
Kinship peer support groups are powerful levers for change in local, regional and national ecosystems. Your team will ensure that every kinship carer in England and Wales has access to a peer support group, or support to set up and create their own. The team will be purposeful about offering developmental support to all kinship peer support groups, including independent groups, ensuring they remain or become sustainable. And that they have resources, training and peer networks to support this.
Reflecting our strategic focus on developing our Kinship Community of more than 10,000 kinship carers across England and Wales, you will lead a new community strategy, co-ordinating the development of opportunities for community connection and community power. This will include taking leadership for developing the Kinship model of community engagement and integrating across all our ‘in person’ and digital services and activities.
You will ensure a collaborative approach with services, alignment with national and local campaigning activity, and work closely with marketing and communications colleagues to support kinship carer reach and engagement with our community offer.
We’re taking an integrated approach to our services, so you’ll collaborate well across teams to ensure that support groups and their leaders have easy access to high quality advice, information and training. The team will need to work closely with colleagues delivering our new training and support contract, funded by the Department for Education.
Key responsibilities include:
- Innovation of the Peer Support Service.
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Develop and rollout peer support and community strategy and operational plan.
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Implement monitoring and evaluation and impact tools for timely and accurate reporting of activity and engagement.
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Work with the Development team to develop proposals for the community and peer support which are ready for fundraising and business development.
Essential requirements include:
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Substantial experience in scaling a national service or programme with high quality outputs. This includes overseeing delivery, strategic planning, budgeting, managing delivery, meeting KPIs, stakeholder engagement and reporting to funders.
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Experience of governance and managing risk on high profile service delivery.
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Experience of effective budget management.
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Significant experience of leading the development and delivery of peer support services.
Key dates:
- Deadline - 9am on Monday 10 June 2024
- 1st interview - Friday 14 June 2024 (online) - TBC
- 2nd interview - Tuesday 18 June 2024 (in-person) - TBC
How to apply:
We will ask you for your CV and to respond to the following five questions via the Applied platform. Please note that all answers will be viewed anonymously by reviewers and CVs will not be viewed until after this sift has happened. This is the first opportunity to demonstrate your experience and to stand out in the recruitment process. Reviewers will not see all your answers together until the end and will be marking on the strength of the response to each question. You will have max 250 words per answer.
Questions for application (along with CV):
1. Outline why you want to work at Kinship in this role, and how your values align to the Kinship ones? Please include a bit about your experience in this section.
2. Please give one example of when you have had to develop from scratch OR innovate a national service. Please include what the service budget was, what you did and what the outcome was.
3. This service is a high-profile contract, funded by the Department for Education. Targets and SLAs need to be met while providing impact for kinship carers. Please give a previous example of how you’ve delivered and met targets with high quality outputs.
4. You’ll be leading a team who has been through a restructure, with new staff starting and a new model to develop and embed. You will need to work at pace, while providing strong leadership and clarity to the team. How would you approach the first three months, what will you prioritise and what will you need?
5. Given the strategic ambition of Kinship, the context in which we work and this role as Associate Director of Peer Support and Community, where do you see the opportunities and risks for the service in the next 1-2 years? How would you prepare or mitigate them?
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.
The client requests no contact from agencies or media sales.
Founded in 1980, ELF has been raising money to fund improved facilities, better equipment and research at the haematology ward at the Royal Devon and Exeter Hospital. Today we are the leading patient-led support organisation for families affected by blood cancer in the Southwest and we also now provide transport and counselling services.
Like many charities, we had a couple of difficult pandemic years which affected our fundraising activities. However, through careful stewardship and the commitment of our staff and volunteers we are positive about the future, the importance of our work and the impact it has on the people we support. We are now looking for an experienced fundraising professional to become our new Development Manager.
We will need you to support the development and delivery of the charity’s fundraising strategy, with focus on individual giving, legacies and grants. You will have a track record of engaging with stakeholders and be able to develop a strategy for increasing income through individual giving.
We are looking for someone who can offer substantial experience working in a fundraising position and driving an income-generation strategy with demonstrable success in securing gifts of six figures and above from a range of donors.
For further information about the role please read the attached job description. Please send your CV and covering letter to our recruitment partner, Jackie Dawkins at Shine Charity Recruitment.
· Closing Date: 9th June 2024
· First interview with our recruitment partner, Jackie Dawkins of Shine Charity Recruitment 11th June
· Second interview with ELF 27/28 June
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Hours: 22.5 hours per week – Tuesday, Wednesday & Friday
Contract: Permanent
Salary: £35,692 per annum (pro-rata £21,415 per annum)
Location: 242 Kingsland Road, London, E8 4DG
Our client Peter Bedford Housing Association is a housing association with charitable aims that create positive change in people’s lives. As well as homes and support, PBHA empowers people to learn, access work and discover their creative talents. Based in Hackney, Islington and Newham, we work with people who are homeless, have mental ill health, learning difficulties and multiple needs. PBHA’s work enables people to move on and lead independent lives.
PBHA are committed to an asset based and psychologically informed approach to our work. Mutual support, participation and personal development for both staff and service users is key to this.
The role:
This part time (0.6FTE) post is located within the core services Team, and reports to the CEO. The postholder works closely across the organisation to deliver an efficient Office management, Reception and basic HR service to all managers and staff.
Aims of the post
• To manage the office, coordinating volunteers to provide reception and administrative services.
• To coordinate and procure office and IT equipment.
• To carry out HR administration tasks acting as a first point of contact for managers and staff.
Specific Responsibilities
Office management
• Dealing with customer & external queries and disputes dealing with in bound and out bound communication, such as hybrid mail, post, phone calls and customer satisfaction surveys.
• Organise Reception rota and cover, enabling opening hours to be fully resourced.
• Dealing with petty cash.
• Managing phone and IT systems, contributing to new projects and upgrades.
• Ordering and facilitating meeting refreshments.
• Promote and manage booking of rooms.
• Manage all hardware e.g. laptops, phones etc and ordering office consumables.
• Managing small budgets and checking expenditure.
• Ensuring all new staff are set up with correct equipment and IT access e.g. laptops, phones, keys etc with good records kept.
Volunteer and Placement development
• Day to day supervision of customer services volunteers and placements.
• Recruit and plan for volunteers and placements, including contributing to individual learning plans and reviewing progress.
HR administration
• Investment in staff - To be an impartial point of contact for employees and volunteers seeking HR advice if their line manager is not able to assist, signposting them as appropriate to other sources of advice and assistance.
• Employment contracts and Consulting employees - To provide administrative support when consulting on Terms and Conditions, investigating Disciplinary and Grievances and any other related matters. To support the CEO to coordinate working groups across employees and volunteers. To administer staff surveys.
• DBS checks - To undertake renewal DBS checks for all employees and volunteers and make recommendations as necessary to managers.
• Managing information - To ensure good quality and accurate HR information management for all employees and volunteers with due regard to confidentiality and document control. To maintain electronic files and enable colleagues to make the best use of the HR database, Breathe HR. To facilitate references for former employees in partnership with managers and the CEO.
• Payroll - To collate information, draft and seek authorisation of payroll changes in partnership with the CEO and Director of Finance. To support the annual pay review.
• Recruitment - To coordinate recruitment processes in partnership with the recruiting manager. This includes liaising with the recruitment agency.
• Learning and Development - To coordinate training suppliers and place bookings for courses in consultation with the CEO. To contribute to coordinating the annual Staff and Volunteer conference.
Customer focused services
• Promote and support tenants/participants to access PBHA’s participation and co-production opportunities.
• Be supportive of PBHA’s ethos of maximising tenant/participant influence over the development of the organisation.
• To positively promote and signpost tenants and participants to report complaints in line with PBHA’s practice. To have a collaborative and co-operative approach towards resolving complaints, working with colleagues across teams and departments. To take collective responsibility for any shortfalls identified through complaints.
General Responsibilities
• Participate in key meetings.
• Contribute to policy development, income generation, strategic and annual planning, corporate and cross-team activities, external partnerships and promotional activities as required.
• Promote, develop and support PBHA’s ethos, values and impact.
• Provide cover for other managers and workers.
All staff are expected to:
• Work co-operatively as part of a team and with other teams.
• Be involved in the selection and training of new workers and volunteers.
• Participate in staff training and development activities, one to ones and all relevant meetings.
• Ensure the observation of all PBHA’s policies and practices, including those relating to equality and diversity, data, health and safety, financial control, standing orders, sustainability, recruitment, supervision, appraisals, sickness and disciplinary.
• Plan and organise own work with a minimum of day to day supervision.
• Undertake all other reasonable duties.
General Information
Please note that:
• Postholders must recognise the needs of the organisation to adapt the role and responsibilities of the postholder as is necessary.
• All PBHA work premises are non-smoking.
Access Information
The Kingsland Hub site has one level and is accessible to wheelchair users.
Main Conditions of Service
This is a part time position. The post is for 22.5 hours per week. It is expected that the hours will be delivered on 3 full days (to be agreed) each week but alternative arrangements, ie 4.5 hours per day for 5 days, may be acceptable. Duties will occasionally be carried out over evenings and some public holidays. Overtime is not paid but in line with Agile working, hours can be averaged out over a 2-week period.
Annual leave entitlement is 26 days per year plus normal bank holidays pro rata. This will rise after each completed year of service to a maximum of 30 days – pro rata.
Salaries and expenses are based on PBHA’s salary scales and are revised each year. The salary for this post will be in the range of £35,692 pro rata per annum and the starting salary is £35,692 (£21,415 for 22.5 hours per week).
The post holder will be auto enrolled to be a member of the organisation's contributory pension scheme if eligible.
In common with all posts at PBHA, confirmation of appointment is subject to a probationary period (6 months). The notice period for this role is four weeks.
PBHA is committed to equality and diversity, anti-discriminatory practice and is striving to be an antiracist organisation.
Role Requirements:
Although we are keeping direct experience/knowledge requirements to a minimum, we do need you to use the application form or covering letter to demonstrate your capabilities, in relation to each point listed under essential requirements in the role requirements. Where relevant use your answers to illustrate how your competences have helped you achieve positive results.
The minimum experience required for the post is:
• Experience of developing and maintaining efficient business administration processes.
• Experience of administering and maintaining records with regard to confidentiality
• Experience of using Microsoft Office packages and computerised HR databases to manipulate the data to generate for reports
The competencies required for the post are the ability to:
• Able to multitask and prioritise
• Able to take and model taking responsibility
• Able to take decisions
• Excellent people management skills
• Able to work closely and effectively across departments
• Able to promote Equality and Diversity, and PBHA’s values
• Able to liaise with a range of people across cross cutting areas such as Health and Safety
• Able to lead on document control
It is desirable that the candidate will have:
• Experience of recruiting volunteers
• Experience of coaching and developing volunteers or people returning to the workforce
• Experience of undertaking safeguarding DBS checks for employees and volunteers
• Experience of an HR system would be an advantage
• Experience of maintaining confidential employee records
• Experience of tendering for office equipment and supplies
The successful candidate will need to be committed to:
• Investing in volunteers’ skills, development and wellbeing
• Ensuring Value for Money in all purchasing and procurement
• Maintaining and developing PBHA as a best practice employer
• Championing PBHA’s Equality and Diversity policy
• PBHA’s values and culture of empowerment and respect
• PBHA’s Equality, Diversity and Inclusion policy
• Co-operative team working.
• Have the flexibility to accommodate work responsibilities that occasionally extend beyond normal working hours at short notice.
To apply, please register your interest and we will send you an application form to complete. Using an application form supports equal opportunities and anti-discriminatory practices.
Peter Bedford Housing Association is an Equal Opportunities employer who support an inclusive culture and diversity for their staff and those they represent. They are committed to encouraging further growth from diverse groups, and welcome applications from people of all abilities and under-represented groups. Currently, PBHA have an underrepresentation from men and disabled communities. As such, they particularly welcome applicants from these groups.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
About us
Ygam is an award-winning charity whose vision is to ensure that every child and young person is resilient to, and safeguarded against, gaming and gambling harms. Our Mission is to prevent children and young people from experiencing gaming and gambling harms through awareness raising, education and research. As we embark upon an exciting new three-year strategy, this is a fantastic opportunity to play an active part in shaping the future of Ygam.
Who we're looking for:
We are seeking a passionate and motivated stakeholder engagement specialist to work across our portfolio of programmes. The ideal candidate will be confident in building relationships with diverse stakeholders, particularly across the Education, Health and Social Care or Youth sectors, promoting our work and recruiting delegates to Ygam workshops. Outstanding communication skills, a strategic mindset and the ability to develop and implement engagement plans and projects are essential. Public speaking or training delivery experience would be beneficial.
Main roles & responsibilities:
You will be responsible for stakeholder engagement across Ygam’s portfolio of programmes. You will develop long lasting relationships with schools, colleges and children’s services, promoting Ygam’s work and recruiting delegates to our workshops.
You will work across the programme team, developing relationships throughout the UK, training professionals to understand the impact and risks of gaming and gambling. You will also be responsible for promoting and marketing the work of Ygam at conferences and events.
You may, on occasion be required to arrange and deliver our City & Guilds assured workshops, both online and face to face and provide support to delegates post training, updating all relevant records and CRM systems.
The client requests no contact from agencies or media sales.
Cambridge Arts Theatre Trust is an independent theatrical charity. We exist to inspire and nurture a lifelong love of the performing arts and to secure the future of the Theatre for generations to come.
There is nowhere quite like Cambridge Arts Theatre, a thriving venue in the heart of historic Cambridge, run by a team with a clear vision of what it takes to sustain and grow a major artistic institution.
Role Definition
The Development Department is responsible for securing revenue and project income from funding sources including individuals, businesses, trusts and statutory organisations to support the Theatre and its work. In addition, the team is embarking on a multimillion-pound capital fundraising campaign to completely refurbish its auditorium and build a new 200-seat second space within the existing building.
The Membership Manager’s key responsibilities are to increase income through our Supporters’ Circle membership scheme, manage relationships and the delivery of benefits to our Corporate Partners, and provide exceptional technical, organisation and administration skills to support the work of the department. You will play a significant role in a small, dedicated team at an exciting time in the Theatre’s history.
If you are a motivated individual with a passion for sales, data analysis, and member engagement looking to make a real difference through your work, we would love to hear from you!
Purpose of the Role
The Digital Marketing Manager will implement and help develop a new digital marketing strategy, crucial to the ongoing development of ArtsEd’s profile and reputation and the successful delivery of all our programmes.
Understanding the needs of current and prospective students and pupils and their parents, and being able to identify digital plans and initiatives which will enable ArtsEd to meet both the long and short-term needs is a central aspect of the role.
The Digital Marketing Manager will lead in the planning and implementation of digitally creative and customer focused campaigns and will be responsible for the achievement of student and pupil recruitment targets. They will work closely with senior staff and the rest of the Marketing team to deliver highly effective experiences to all stakeholders and potential stakeholders.
The Digital Marketing Manager will be responsible for the continuing development of ArtsEd’s online profile amongst all of our target audiences, including high-level industry connections, potential supporters and the local community, alongside potential students, pupils and parents.
In addition, the Digital Marketing Manager will be responsible for ensuring that ArtsEd’s messaging is consistent, innovative and compelling across all platforms.
Digital Marketing
- Plan and execute digital marketing, including SEO/SEM, email, social media and display advertising campaigns in collaboration with the wider marketing team.
- Use digital marketing expertise to create effective user funnels to optimise conversion rates, tracking user behaviour in order to refine processes.
- Collaborate closely with staff across the organisation to identify storytelling opportunities to ensure a full understanding of ArtsEd’s broad range of target audiences.
- Set up digital advertising campaigns through Meta, Google Ads and other platforms
- Utilise excellent graphic design skills to collaborate with the team on the design and delivery of different digital campaigns for all stakeholder groups. This will include mass e-mails, social media posts and digital collateral as required.
- Instrument conversion points and optimize user funnels.
- Monitor social media communications (both comments on posts and direct messages) and respond in a timely and appropriate manner.
Design & Brand
- Be a guardian of the ArtsEd brand, ensuring correct and effective use of our branding and house style both internally and externally.
- Ensure all digital information is accurate, up to date and relevant.
- Ensure ArtsEd embraces and celebrates diversity and inclusion through all digital marketing touchpoints.
- Develop and manage image library including liaising with relevant staff to select images, co-ordinating in-house photography and film requirements, up-dating plasma screen and fulfilling external requests for images.
- Ensure all touchpoints communicate ArtsEd visual identity. Working with the wider Marketing team to review and implement ArtsEd brand architecture structure on digital platforms
Graphic Design
- Create print and digital advertising material using Canva or similar software.
- Design and create in-house digital signage and support the Marketing Officer where needed.
- Support the print production process, liaising with printers and publications, proof reading and adapting print collateral as required.
Recruitment
- Lead on the implementation and delivery of a robust digital marketing strategy to optimise student and pupil recruitment across the whole organisation. This will include:
- Building on existing digital activity to maximise its reach and impact against all of our target audiences, including digital and associated print advertising.
- Managing an associated programme of recruitment focused events and activities, both virtual and face-to-face, to raise our profile and to maximise our enquires, registrations, applications and acceptances across all of our activities.
- Supporting the relevant teams in the delivery of this programme, which will include existing activity e.g. Day School and Sixth Form Open Days, degree audition days and our outreach programme.
- To programme our email marketing conversion communication using software Mailer Lite/MailChimp
- Overseeing the production of all marketing collateral.
Social Media
- Overseeing the planning and delivery of a social media plan that aligns with and enhances all strands of the marketing and communications strategy
- Create engaging and content drive social media assets.
- Oversee and a schedule the delivery of day-to-day social media content
- Work with the marketing officer to Launch as short form video content strategy for all platforms with aligns with the Marketing and organisations strategy.
- Be the expert in understanding movements regarding social networks ensuring ArtsEd has a presence and brand building content on the right platforms.
- To have responsibility for all digital advertising, including social paid adverts.
Website
- Manage through line managed staff all aspects of the ArtsEd website, ensuring that it remains relevant to all users at all times. This will include:-
- Ensuring factual content is kept up-to-date, imagery and video is regularly refreshed and that the overall site reflects ArtsEd’s unique offer.
- Identifying opportunities to create and update brand focused content
- SEO
- Analytics
Market Analysis/Planning
- Review and analysis of data to identify competitor tactics, market trends, new opportunities and challenges.
- Ability to understand different audiences and relevant content to ensure successful conversion rates and enhance the student and stakeholders experience.
- Explore new methods for collection of data and how this can be used to improve recruitment processes
- Complete quarterly digital impact reports
- Measure and report performance of all digital marketing campaigns and assess against goals (ROI and KPIs).
- Implement regular surveys of students and staff, collecting quantitative and qualitative material to support marketing and communication campaigns.
- Stay up to date with the latest trends and best practices in online marketing and measurement.
- Shape outcome based on data.
Events
- Work with team on the planning and delivery on a programme of events, including Auditions, Open Evenings and Open Events.
Other
- Carry out any other duties as reasonably requested.
- Commitment to equity, inclusion and diversity
- Line management of direct report
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more.
If you’d like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we’re looking for!
Job Role: Senior Fundraising Manager
Salary: £42,000
Hours: Full time 37.5 hours per week
Contract type: Permanent
Location: Bath, with opportunities for hybrid working
Additional information:
- Occasional evenings and weekends
- Travel across the South West may be required on occasion
The Role:
Fundraising at Julian House is stepping into its next phase of growth, and we are looking for a strategic and innovative Senior Fundraising Manager to lead the team to new heights.
Fundraising generates vital income for the charity, helping us to provide life-changing and life-saving support for vulnerable people across the South West. We are looking for someone who can grow income across a range of streams in support of this mission, with a focus on regular giving, major donors, corporate partnerships, and legacies.
You will be leading a small team of committed, creative fundraisers, with the autonomy to establish new work streams from scratch and develop your team to help you deliver ambitious strategies and campaigns.
This is an exciting time to be joining Julian House, as the charity seeks to establish itself as a significant, force for tackling social exclusion across the South West. The Senior Fundraising Manager will play a pivotal role in this by developing new, high-impact relationships with individuals, businesses and trusts which generate meaningful income for the charity.
Responsibilities include:
- Managing our wide-ranging fundraising portfolio, working with your team to maintain our existing supporter base and recruit new supporters for Julian House from across the South West.
- Working with the Fundraising and Marketing Director to develop new strategies for growth from regular givers, major donors, legacies, and corporate partnerships.
- Working with your team to bring new strategies to life, upskilling them to deliver as required.
- Building and stewarding relationships with high-value supporters (individuals, corporates and trusts) to secure sustainable income.
- Creating and delivering inspiring annual fundraising appeals with your team which generate substantial income for the charity.
- Overseeing a calendar of fundraising events and community engagement in our Bath heartlands.
- Ensuring that the Donorfy CRM system is being used to its full potential to track performance of fundraising; target campaigns according to supporter profile; and report on the data we capture to shape current and future activity.
Qualifications / Requirements:
- Significant knowledge and experience of a wide range of fundraising; with a demonstrable track record of growing income in at least two of our fundraising growth areas: legacies, major donors, corporate partnerships or regular givers.
- Experience of leading and implementing strategies, including setting and overseeing strategic projects led by others.
- Experience of using CRM systems to their full potential, interpreting donor data, analysing findings and making decisions based on your analysis. Knowledge and experience of the Donorfy platform is desirable, but not essential.
- Knowledge of the homelessness or social inclusion sectors would be desirable, but not essential.
There are many great reasons to join our team!
- Great opportunities for career development and free monthly training sessions from experienced facilitators
- Wellbeing related support and advice and up to 6 free counselling sessions through our Employee Assistance Programme
- 27 days annual leave, including an extra day off for your birthday, increasing up to 30 days after 4 years of continuous employment. Plus bank holidays
- 30% staff discount at Julian House charity shops
- 20% staff discount at Julian House bike workshops
- A generous and competitive pension scheme
- Instant access to healthcare professionals and discounts on a variety of health treatments through our Simply Health Scheme
- A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted
Our Ethos
As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.
If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. We accept CVs and applications in all formats.
DBS Checks
We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy.
Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don’t miss out!
The client requests no contact from agencies or media sales.
Working at Koreo
Koreo is a learning consultancy dedicated to imagining and building a better world. We work across civil society to help everyone experience the transformative power of radical learning. Since 2004, we have become one of the UK's leading learning and development partners for organisations with a social purpose, working alongside leaders in communities, social change organisations of all sizes, and convening learning networks across sectors and industries.
Our work is made up of a combination of consultancy projects, from large scale culture change programmes to discrete strategy and people development projects, as well as through our own programmes developing emerging and existing talent across the social change sector.
You can learn more about what it’s like to work at Koreo by exploring our Company Toolkit at www.koreo.co/toolkit. You'll benefit from:
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25 days holiday (5 days of which are fixed in August and Christmas), plus bank and public holidays
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Enhanced sick pay and family leave policies, flexible working arrangements, workplace pension scheme
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Cycle to Work scheme
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Fully comprehensive Employee Assistance Programme
The Job
The Learning Networks Portfolio Manager will:
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Report to the Managing Director
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Be employed on a permanent contract
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Be based remote or hybrid, with regular travel to London
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Be paid a pro rata full-time equivalent salary of £45,000-50,000
The Role In Brief
This position plays a central role in the delivery of Koreo’s work; responsible for a portfolio of the company’s biggest and most established programmes. It will be a varied role and will require someone to lead project teams in the design and delivery of high quality national learning programmes, while also playing a key role in the development of Koreo as an organisation
better able to build a just and regenerative future.
1. Responsible for the successful delivery and development of a portfolio of national learning programmes and projects. This portfolio of work is primarily focused on cross-sector learning programmes that bring cohorts of people together around learning missions. Examples include Civic Futures and the London Engagement Collaborative
with the GLA.
2. Responsible for sustaining and growing the portfolio, and with it Koreo’s profile, network, and income. This might be focused on developing the existing programmes in the portfolio, or could include wider writing, public speaking, pitching and networking
which support the distribution of the work.
3. An internal leadership role in developing a just and inclusive culture in which a diverse team can do its best work. This includes line management of one Project Coordinator, development of organisational practice and process, and work with the team on culture and development.
We’re looking for someone with the following skillset:
Commitment to Koreo Mission:
● An interest and motivation in driving social change through learning, and supporting people to create a more just and regenerative world through learning and development.
● An interest in understanding how social change happens in a complex world, and a commitment to supporting social change work that is consciously anti-oppressive, aware of power and agency, and committed to facing the big, messy challenges of the 21st century in a way that is both just and regenerative.
Strategic Leadership:
● Experience of a role with responsibility for the leadership of a team or portfolio of projects.
● Experience of strategy development and implementation, either at a programmatic or an organisational level.
Programme Management & Delivery:
● Experience of leading the design and delivery of learning programmes in an equivalent environment.
● Experience leading projects which required the effective management of a range of stakeholders through project and programme work. You will be able to demonstrate how you have engaged with those stakeholders to build their connection with and investment in the project, and how you managed that work.
● Experience of designing and facilitating learning/collaboration/experimentation spaces for individuals and groups, either in an organisational or programmatic context.
● Skills & Knowledge which enable you to design high quality programmes and learning spaces, to support individuals with their learning, and to facilitate group spaces.
● A familiarity with subjects relevant to Koreo’s work is essential. Successful candidates will likely be interested in subjects like collective impact, new approaches to power, working in and with complex systems, organisational design and psychology, participatory futures, activism and organising, multi-disciplinary practice, and much more that we don’t know about yet.
● An ability to communicate clearly and effectively with a range of stakeholders, with excellent verbal and written skills.
Operational Excellence:
● Experience working in a role which required excellent project planning, management & reporting.
● Experience working in a role in which you were responsible for building and then delivering against project budgets.
● Experience working with a CRM to manage relationships and programmes of work.
● An ability to organise and manage yourself, to work and deliver at pace to a high standard across a number of projects, to spot and solve problems as part of a proactive attitude.
● An ability to cope well with competing demands and changing environments, demonstrating flexibility and an ability to work in different settings and with different people.
Development & External Influencing:
● An understanding of the landscape of social change work, with a particular focus on UK non-profit and public sectors and the needs of people, organisations and networks in this space.
● Experience of winning, and/or growing projects or programmes of work to deliver on a business development target. This may be through growing existing projects, writing proposals/tender responses, or by taking a new idea from concept to operational delivery. Experience of doing this in an equivalent context is desirable.
● An ability to influence externally, with a particular focus on the production of content (in the form of blogs, articles, reports, videos, infographics) that support campaigns and external influencing.
People & Culture
● An ability to building positive relationships in a small, busy and ambitious team, leading and able to hold relationships with colleagues and our wider community.
● A commitment to your own personal development and learning, and an understanding of how that development will be supported by your work at Koreo.
It’s desirable, but not essential that the person has:
● An understanding of Justice, EDI, and anti-oppression and how to apply that understanding into organisational development.
● Experience of designing and delivering cross sector learning networks.
● Experience of client and account management in a consultancy context.
● Experience of designing spaces for cross-sector groups.
● Familiarity with practices like coaching, action learning, or particular methods of group work.
● Experience using Asana or an equivalent.
● Experience using Hubspot.
● An existing network in a relevant sector.
● An existing practice (and examples) of sharing your thinking or practice with a wider audience.
● Experience of line management.
Further information about the role can be found in the job pack linked on our socials or Medium page.
Please read the full job pack before submitting your application.
The client requests no contact from agencies or media sales.
We are looking for two individuals to help deliver an impactful GOALS service across London and build effective networks of support for people before, during and after treatment.
A main aspect of the role will be to support and work closely with individuals presenting with lived experience of gambling harm issues and/or people affected by this issue. The GOALS Supporter will understand gambling related harm and dependency issues and be able to ensure safe working environments and take a robust lead on safeguarding and harm minimisation procedures and policy.
The post holder will work with the Director of Support Services and GOALS Coordinator to support the development and maintenance of the systems and structure of the service, ensuring that governance and polices are implemented, safeguarding and safe working practices are systematic and develop a clear understanding of how the service integrates with the national gambling treatment service.
Other support activities will be developed, such as group support and weekly meet ups.
The post holder will develop and maintain relationships with key stakeholders, deliver presentations and other promotions within community, education and health centres to help grow and develop the service.
Adherence to health & safety, equal opportunities and diversity policies is expected at all times.
Please review the full Job Pack before applying with your CV and cover letter.
Please review the full Job Pack before applying with your CV and cover letter.
Your cover letter should detail how you meet the job specification.
The client requests no contact from agencies or media sales.
The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve.
We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve.
As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff.
Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris.
To discover more about our culture, ethos and what it is like to work here, visit the page.
Main Areas of Responsibility
Your responsibilities will include:
- Ensuring that purchasing administration from point of order through to payment is administered in line with agreed Service Levels
- Ensuring Suppliers are informed and up to date with payments, striving to ensure positive supplier engagement as a baseline to securing favourable terms
- Ensuring creditors control accounts and purchase ledger are operated accurately, efficiently and to agreed timescales
- Ensuring smooth operation of the payment process
- Ensuring that accounting information is correct and can be relied upon
- Ensuring all employee expense processing and auditing is completed on time and in line with internal policies
- Ensuring timely problem and issue management in line with agreed service levels
- Developing and maintaining insightful management reporting on key performance indicators
- Ensuring a high level of data quality is maintained
- Driving efficiencies and effectiveness of the team, processes, data, and systems to enable improvements in the end-to-end P2P workflow
- Developing and leading an efficient and motivated team to delivery of accurate and timely P2P information and results
- Maintaining effective communication with key stakeholders developing strong and positive relationships
What We are Looking For
We would like to hear from you if you have:
- Proven experience in similar Accounts Payable leadership roles
- Experience of processing high volume transactions across complex structures
- Knowledge of accounting and VAT principles
- Experience of running and driving improvements within an Accounts Payable function
- Track record of managing and developing high performing team
- Experience of Oracle Fusion or similar complex financial systems
- Strong ownership and accountability along with a positive can do attitude
- Ability to assess performance from a holistic view, drawing out key areas for improvement and resolution
- Strong data analysis and problem solving skills
- Excellent customer service and communication skills
- Strong time management techniques to plan and organise workload
- Strong people management skills
For a full job description and person specification, please download the Job Pack.
Applying for this Position
If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation.
Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date.
When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application.
A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received.
About the role
This is a fantastic role for an Individual Giving specialist looking for their next career move; as we look to expand our Individual Giving programme.
The post holder will deliver quality fundraising campaign, raising income from a range of sources; including Direct Mail, Cash Appeals, Regular Giving and Lottery that will grow income, supporter base and lifetime value. Putting supporters at the heart of the Charity’s work, the role includes stewardship and retention of individuals to achieve a sustainable increase in income for Clatterbridge Cancer Charity.
As part of a busy and ambitious team, this role would suit a proactive and enthusiastic individual with a talent for storytelling and an interest in direct marketing. Working with the Digital Fundraising Manager and Marketing & PR Manager, this role will be instrumental to the success of Individual Giving during an exciting period of growth for the Charity.
About the Charity
Clatterbridge Cancer Charity is an independent Charity, dedicated to supporting patients and research at The Clatterbridge Cancer Centre - one of the UK’s leading cancer hospitals.
It’s thanks to our supporters that we can achieve so much for people with cancer across Merseyside and Cheshire, which may not be possible through NHS funding alone.
This includes fund life-saving research to shape cancer care for generations to come, investing in leading technology that drive better outcomes for people with cancer, enhancing the patient environment to support health & wellbeing and enabling innovations in care for every patient, every day.
Please include a Cover Letter, alongside your CV with your application, detailing how you meet the criteria set out in the Person Specification.
Creative United is one of the UK's leading social enterprises working across the arts and creative industries. Based at Somerset House in Central London, we deliver a wide range of publicly funded programmes focused on increasing access and inclusion in the arts. Our experienced team is committed to supporting artists, musicians and creative entrepreneurs of all kinds with the skills and confidence to develop and grow their social and economic impact, helping to maximise their contribution to the strength and diversity of the UK's creative economy.
We are looking to recruit a talented and self-motivated Senior Business Development Manager to join us in June 2024 on a 12 month fixed term maternity cover contract.
Reporting to the Director of Strategic Development, this role is essential to driving forward the implementation of Creative United’s business development plans across multiple programme and project strands. Key responsibilities include the planning and delivery of business development activities that build on our existing service offer, responding to the needs of the creative communities that we serve, whether on a local, regional or national basis.
This is a hybrid-working role that involves spending a minimum of 2 days per week at our offices in London. You will have strong interpersonal skills and enjoy building relationships through a combination of face to face, telephone and written communications. You will be comfortable working with minimal supervision to plan and coordinate activities that involve the buy-in of other staff and partner organisations. You will be able to inspire and motivate other people to work with you to achieve our shared goals and priorities through effective planning, implementation and evaluation.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Would you like to be part of our fundraising team, supporting our exciting global strategy to make Leprosy and Lymphatic Filariasis diseases of little consequence?
If your answer is yes, then we want to hear from you. We are looking for an Institutional Trusts and Fundraising Manager to join our team. You will have the following knowledge and experience:
→ Extensive experience of working in statutory and/or trusts fundraising, including successfully applying for grants in excess of £50,00 to £100,000+
→ Demonstrable track record of high quality bid writing and production that meet funder requirements
→ Project management experience
→ Substantial experience interpreting and translating material into compelling content for successful proposals
→ Demonstrable strong project and account management abilities
→ Confident in the development of budgets to meet proposal requirements
→ Strong problem solving ability and confidence to bring in new ideas and drive them forward
→ Experience of writing and communicating for different mediums and channels and applying writing and branding requirements to reports and documents
→ Awareness and understanding of legislation and best practice, with good knowledge of the Chartered Institute of Fundraising and Fundraising Regulator, in relation to fundraising and data protection
This role will provide strategic oversight and direction for Lepra’s institutional fundraising function to deliver on the restricted and unrestricted income targets. Line managing and leading the Trusts and Foundations Fundraiser in the delivery of the trust fundraising target, and working with the programmes teams in the UK, India and Bangladesh to identify and develop applications to statutory sources and major trusts, leading on the development of detailed project proposals.
It is an exciting time to be coming joining Lepra. We have just completed developing our new multi-year global strategy to take us through to 2030, and to guide our work into the future; and we are using our Centenary year in 2024 as a springboard to launch us into our new strategic period. 2024 is very much a year for looking and planning ahead.
As well as the above knowledge and experience you will also have the following skills:
→ Proven negotiation and influencing skills and the ability to deal with people at all levels with tact and diplomacy
→ Excellent written and verbal communication and interpersonal skills, working in a cross-cultural environment
→ Confident public speaker
→ Flexible, and able to work and think rapidly while managing competing priorities
→ Able to show commitment to the values of Lepra
→ A creative and innovative approach
→ Well-organised, methodical approach, with excellent time management and forward planning skills
→ Collaborative team player, with the ability to bring together and motivate people from across the organisation to work towards proposal creation.
→ Ability to work under pressure to internal and external deadlines in the context of competitive procurements
→ Strong and effective communication skills coupled with excellent written English skills (bid writing, report writing, research and presentation)
→ Outstanding copy-writing and proof reading skills
→ Able to assimilate complex information and disseminate appropriately for different audiences
→ Ability to analyse and act on data
→ Strong planning, organisation, and time management skills and keen attention to detail
→ Ability to work on multiple tasks at the same time and to plan effectively to meet deadlines
→ Numerate
→ Competent research and IT skills including Microsoft applications and CRM databases
The salary for this position is £28,723 (FTE £35,904) – Manager Level, part time (28 hours – 4 days per week). We have fully embraced flexible working and the role can be either fully remote, hybrid or fully based at our Colchester offices. We offer a lot of flexibility in working practices and there is free reserved parking available. We also offer 26 days annual leave plus public holidays (pro-rated), pension, and support from an in-house well-being team.
Please refer to the full job description for further details on the role.
Please check your email inbox and spam/junk mail folder for any email correspondence for this vacancy.
If you require any reasonable considerations such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.
About the role
Our Surrey Volunteer Recruitment Manager (VRM) works closely with VRMs in Herts and London and our marketing team to promote the MCR programme to organisations and individuals. The purpose is to recruit committed volunteers who will mentor a young person in their school for one hour a week during term time. Based from home, our VRMs work closely with the wider MCR team ensuring a balance of autonomy and support. Travel to meetings, events and the Hertfordshire office are all reimbursed.
Key responsibilities:
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Recruit volunteer mentors to reach monthly targets both through engagement in the community and with organisations
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Source and attend in person and remote events to recruit volunteer mentors
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Clearly communicate the charity's purpose and the benefits to young people and mentors, developing purposeful relationships with prospective mentors and organisations through face to face meetings and presentations
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Work with colleagues to deliver on mentor recruitment plans and share best practice
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Working closely with the VRMs in Herts and London and our marketing team manage effective recruitment campaigns
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Manage systems to evaluate and assess effectiveness of strategy and practice
About you
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Experience of and expertise in relationship-building on an organisational and individual level
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Experience presenting compelling and emotionally engaging information sessions to stakeholder organisations and individuals
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Experience and understanding of the importance of recruiting a diverse range of volunteers
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Can-do, proactive, flexible, solution-focused attitude
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Belief in young people’s potential, modelling motivation, commitment and resilience
You may have experience of mentoring, volunteering or the third sector. You will be a people person, open minded and equally comfortable presenting to large audiences and engaging on a one to one basis.
About us
MCR Pathways is an award-winning charity established in Glasgow in 2007. Our mentoring programme is now delivered in schools across the whole of Scotland as well as Hertfordshire, Surrey and, soon, West London. Our passionate team is dedicated to helping Surrey's most vulnerable young people gain in self-confidence, identify their skills and recognise and fulfil their potential. Our vision is for all young people to experience equality of education outcomes, career opportunities and life chances. Our in-school mentoring has profound impacts on school pupils in their confidence, wellbeing, achievement and post-school progression. MCR Mentors are volunteers who make and experience a life-changing difference. You will be joining a friendly and supportive team who love what they do and enjoy working with each other. We model our values and many of us are also mentors ourselves.
Benefits of working for MCR Pathways include: Life Assurance - 4 x salary, 33 days annual leave in first year rising to 38 days from 2nd year of employment, additional day off for your birthday, charity worker discounts.
A fantastic opportunity to join a small friendly charity in the Cotswolds as their Fundraising Manager.
Have you got strategic experience in fundraising, preferably for a charity. We are looking for a dynamic individual to join our team, hitting the ground running.
You will be required to try to fill the defecit each year between income and expenditure, raising
community engagement, grants and bid writing, Wills and Legacies and gaining regular donors, while overseeing a programme of events with an assistant for support?
Fundraising Manager
£38,000 – £41,000 FTE dependent on experience. Reporting to the CEO. Four days, based at Jecca’s House, Chipping Campden.
Responsibilites:
Fundraising – General
- To deliver a continuous fundraising operation to meet the short, medium and long-term revenue needs of the charity as determined by the CEO and Board of Trustees
- Establish and maintain positive relationships across the organisation and an in-depth understanding of the charity’s needs and priorities to ensure your fundraising activity contributes positively
- Development and maintenance of key resources to support our fundraising activity, including case for support, programme schedule and budgets
- To develop corporate sponsorship proposals and be prepared to respond promptly to funding offers and opportunities
- To steward regular donors, ensure they receive appropriate thanks and are kept informed
- Develop strategy to increase number of regular donors through the implementation of a regular giving programme
- Grow and manage the regular donors’ scheme, Payroll Giving, In-Memory giving, and appeals, contributing to the overall fundraising strategy.
- Champion the use of data and insight to drive regular giving, utilising database (Beacon) for effective prospect and donor management
- Monitor, evaluate, and forecast campaign performance, ensuring targets are met and providing reports as required
- Spotting fundraising opportunities and raising awareness of the CHNs work
Fundraising – Trusts & Foundations
- Researching fundraising opportunities which are likely to fund the work of CHN, writing compelling grant applications and building and managing a new business pipeline to deliver year-on-year growth in Trust and Foundations Fundraising income
- Cultivate relationships with prospects and identify appropriate projects or areas of CHN’s work to meet their criteria, developing tailored, persuasive funding proposals
- Deliver first-class grant management – taking responsibility for all requirements of funders including impact reporting, financial monitoring and reporting
- Ensure robust and practical monitoring and evaluation plans are in place to demonstrate the impact of grants you manage and report effectively to funders
Relationship Management
- Provide excellent stewardship and supporter care to regular donors
- Produce and deliver tailored engagement plans to deepen and grow CHN donor relationships
- Build and maintain strong internal relationships across the charity to ensure the delivery of CHN’s obligations to our funders
- Represent CHN at events and networking opportunities as required
Events
- Create plan and oversee and work events with the help of a Fundraising/Community Engagement Assistant
- Line manage Fundraising/Community Engagement Assistant.
General
- Manage and provide relevant training for the Fundraising/Event Assistant/Officer
- Work with the Marcomms Manager and the finance team on the annual fundraising planning process to produce effective budgets and strategies to achieve income targets across all revenue streams
- Create and manage the community engagement strategy and annual plan to maintain and further raise the profile of the charity while protecting brand by acting as the ‘brand guardian’
- Ensure that all activity is compliant with policies and procedures
- Actively keep current with trends in fundraising
Person Specification:
- Proven track record in developing and implementing successful fundraising strategies and campaigns, ideally with at least 3 years experience in the charity sector or demonstrate they have transferrable skills to move into the charity sector.
- Flexibility to work evenings and weekends as the necessary with the nature of the job.
- Demonstrated ability to raise substantial fundraised income and achieve targets
- Effective stakeholder management skills, both internally and externally, previous experience of managing client relationships
- Experience in budget management, reporting, and forecasting
- Proficient research and project management skills
- Strong organisation and communication skills, both verbal and written, to influence, motivate, and persuade donors
- Familiarity with Microsoft Office and CRMs
- Proactive, self-motivated, and adaptable
Community Fundraising and Communications Engagement Assistant
£22,500 to £26,000 (FTE dependent on experience). Responsible to the Fundraising Manager and Marcomms Manager. Two days per week (worked over three days if preferable. Based at Jecca’s House
Responsibilities:
- Assist in the creation, planning, setting up and working at fundraising and community awareness events
- Face to face community work in the form of hosting coffee mornings and fundraising/engagement events
- Face to face collection of raffle prizes etc within our communities
- Poster erection and flyer distribution
- Recording data from events
- Work closely with both managers in the MARCOMMS team
MARCOMMS/Fundraising – General
- To help the Fundraising Manager deliver a continuous fundraising operation to meet the short, medium and long-term revenue needs of the charity as determined by the CEO and Board of Trustees
- Establish and maintain positive relationships across the organisation and an in-depth understanding of the charity’s needs and priorities to ensure your fundraising activity contributes positively
- Monitor, record and evaluate event performance, ensuring targets are met and providing reports as required
- Spotting fundraising and communication opportunities and raising awareness of CHNs work
General
- Integrate with all members of the CHN team to learn the business and gain a full understanding of the charities work in order to communicate this to a wider external audience
- Work with the MARCOMMS team to create social media posts when necessary
- Design posters, tickets and flyers on CANVA or a similar design tool for events
- Help with the community engagement strategy and annual plan to maintain and further raise the profile of the charity while protecting brand by acting as the ‘brand guardian’
- Ensure that all activity is compliant with policies and procedures
- Actively keep current with trends in fundraising
Person Specification
- You will be highly organised, used to working in a fast-paced and autonomous environment and need to be able to plan ahead.
- You will be proactive, flexible, creative, resilient and able to plan ahead.
- Flexibility is key as this role will require evening and weekend work, time will be given in lieu for hours worked in this situation
- Computer literate as there will be database and design tools such as Canva to use
- A team player as you will work with the Fundraising Manager and Communications Manager. Prioritisation is second nature.
- You will be confident using social media, and objective and flexible in the way you use the tools and platforms available.
- Experience using CRMs is desirable but not essential.
- This role can be physical – the successful candidate will be involved in setting up and closing of events which may entail some heavy moving and carrying.
Experience
- Previous experience working in a similar role (assisting with events, fundraising and communications
- customer service experience desirable