Customer services and data manager jobs

Join us as a Corporate Partnerships Officer! Support our ambitious plans to expand corporate funding by nurturing and developing relationships with local businesses. Facilitate and support engaging events, manage our corporate membership scheme, develop, and produce compelling communications to inspire support. Ideal candidates are proactive, team-oriented, and possess strong communication skills.

The Corporate Partnerships Officer will play a crucial role in supporting the Corporate Partnerships Manager and the wider Fundraising Team helping to secure income and support from both existing corporate members and prospective businesses across our three counties. This position is integral to the Trust's ambitious plans to expand corporate funding over the coming years. You will help to nurture new and existing relationships with local businesses and strive to grow corporate income for the charity.

In this role, you will take an active part in developing and facilitating a range of events and activities designed to engage local businesses with the Trust's mission and work. Your responsibilities will include the administration of our corporate membership scheme, ensuring the accurate recording of income and information, and maintaining our internal database to the highest standards. You will also be responsible for producing high-quality and compelling communications to raise the profile of the charity and inspire current and prospective members.

While experience in fundraising, sales, or relationship management is beneficial, we are looking for a proactive and enthusiastic individual with excellent communication and customer service skills and a collaborative, team-oriented attitude.

Part time hours (30 hours) for this role, may be possible.

Type of Contract: Permanent

Hours: Full Time - 37.5 hours per week

Interview Date: Tues 20th May 202

Scripture Union is passionate about seeing a new generation of children and young people have a vibrant, personal faith in Jesus. We are seeking a dynamic and driven Supporter Care Assistant to work in partnership with key staff across the Movement. This person will promote mission-focused content and activity across the Movement, for the 95% of children and young people who aren’t in church, for those who seek to reach and work with them, and for those who nurture them in their new-found faith.

The successful candidate will:

· Provide excellent front office service for all calls coming into Scripture Union, dealing with queries, sales and gifts, and passing on where appropriate to other departments.

· Manage all processing of sales and subscription orders and their associated payments or refunds, top up donations, Direct Debit processing and subscription renewals for the Supporter Care function.

· Proactively support the work of the Mobilisation Team in liaison with the Supporter Care Lead.

· Support the fundraising team with the administration of appeals, campaigns and other related activities.

· Support the Fundraising Team in legacy administration tasks, including corresponding with executors and solicitors.

If this describes you, and you are in agreement with the aims and beliefs of Scripture Union, then we would like to hear from you. To apply for this role, in the first instance please apply directly via Charity Job. We will contact shortlisted candidates to ask them to complete an application form ahead of interview.

For more details, please visit our website.

We provide a range of benefits to reward our employees which includes: 23 days annual leave plus bank holidays plus an additional 5 days to volunteer on a Scripture Union event. Group pension scheme, with up to 12% employer contribution. Life insurance (death in service). Permanent health insurance (PHI) which provides 75% of base salary, after six months absence and free Bible reading notes.

* This role is a 2 year fixed term contract. It is part time at 21.75 hours a week (3 days a week) and the salary will be pro-rata. The role requires office presence at our National Offices in Milton Keynes. f you have any questions about this role, please contact , HR Officer and they will call you back.

Closing date: 9th May 2025

Interview date: 20th May 2025

Interview location: Trinity House, Milton Keynes, MK15 0DF.

The Movement takes Safeguarding seriously. This role will require an Disclosure from the Disclosure & Barring Service and have an occupational requirement to be filled by a committed Christian, active in church life. Equality Act 2010, Part 1, Schedule 9 applies.

We are committed to building a culturally diverse workforce. As part of this commitment, we welcome applications from people, regardless of their background.

The position of CEO is an exciting and challenging role that is primarily external facing in order to promote and further develop the essential support we provide to families in need throughout Camden and Islington.

A key aspect is to continue growing our network of stakeholders, partners, corporate sponsors, commissioners and donors. The CEO will also be expected to lead the drive to secure new income streams, and maintain existing relationships with key funders and stakeholders.

The CEO works with the Board of Trustees to drive the future strategy, ensure fulfilment of the implementation plan and direct a staff team comprising a Head of Delivery, 3 Family Liaison Managers, An Operations Manager, a Community Projects Manager, a Bookkeeper, and a Fundraising Consultant.

There is considerable scope for the post-holder to make a real difference and significantly further raise our profile within the community that we serve, building on our track record of excellence and impact as one of the leading organisations affecting social change in the local area.

Core Responsibilities

· Support the team in identifying funders and income generation opportunities

· Build networks with new and existing funders to engage their support

· Represent and participate at external events and meetings to promote HSC&I

· Actively contribute to expanding the role and influence of Home-Start London consortium in the wider London area

· Be accountable for the management of resources to enable us to actively support a minimum of 90 to 120 families at any one time

· Provide leadership and oversight to colleagues and volunteers to ensure the correct outcomes for families through training, governance and quality assurance

· Performance and line management of Head of Delivery, Funding and Projects Manager and Bookkeeper

· Annual budget setting in conjunction with the Treasurer, and ongoing monitoring and reporting of financial position

· Provide management reports to the Trustee Board on progress against key performance measures

· Ensure that we remain compliant with all legislative and policy changes that impact the charity and our processes

· Understand the impact of legislative, changing political, economic and social climate on our work, and share this knowledge within the team to ensure compliance

Personal Specification / Attributes

The successful candidate will be an experienced Senior Manager/Chief Executive with a demonstrable track record of successfully running an organisation or team leadership. You will possess strong strategic management, governance and people skills in addition to being solution focussed. Excellent stakeholder management skills are essential as is the ability to generate income from a range of sources.

Essential knowledge and skills

· Three years experience as a Senior Manager / Chief Executive

· Ability to prioritise and manage a varied workload, working to tight deadlines

· Demonstrable success in raising significant income from a variety of external sources

· Excellent stakeholder management and communication skills

· Accomplished at providing motivational and influential leadership

· Proven track record of successfully delivering change

· Good understanding of financial accounting and budgeting in the charity sector

· Strategic and innovative thinking

· Understanding, interpreting and presenting Management Information and data

· Previous experience of working with organisations in social services or health, with an understanding of the public sector commissioning process

· Good working knowledge of MS Office suite (Word, Excel, Outlook, SharePoint)

Preferred experience but not essential

· Experience of working in the voluntary sector

· A background in health and wellbeing

· Safeguarding children and working with families

· Understanding and interest in perinatal mental health, isolation, early years’ development and recovery through crisis.

· Using Charitylog or other CRM platforms

· Presentations and public speaking

Affiliation

Home-Start Camden & Islington is affiliated to the national organisation Home-Start UK, but we are autonomous and responsible for own management and securing our own funding. Home-Start UK provides support and advice to over 300 Home-Start schemes around the UK, and manages a stringent Quality Assurance Review process to ensure schemes operate effectively.

Notes

· The CEO will benefit from supported career progression, including mentorship if appropriate.

· Home-Start Camden & Islington offers a staff pension contribution.

· The post holder would be expected to attend evening and weekend meetings whenever necessary, and agreed Time of in Lieu (TOIL) is available for this work.

· Applications from people who reflect the community we support are most welcome

· The post holder will need to complete an enhanced Disclosure and Barring Service check (DBS)

Head of Programmes

• North Kensington, London (on-site)
• £37,000 per year (FTE)
• Full-time or 28 hours per week
• Apply by Friday 9 May 2025

The Dalgarno Trust is seeking an inspiring and experienced Head of Programmes to join our senior leadership team and help shape the future of our community provision.

Based in North Kensington, the Dalgarno Trust runs a wide range of services that promote health, wellbeing, youth development, and inclusion. We’re proud to be the only community centre in our area delivering such a diverse offer, and we’re looking for someone who can lead our programme teams with vision, clarity and compassion.

In this role, you will:

• Oversee the delivery and performance of a wide range of community projects.

• Lead and support a team of programme managers across youth, food, health and community engagement.

• Ensure robust monitoring, evaluation, and reporting for both internal learning and funder accountability.

• Contribute to the organisation’s growth by supporting strategic planning, quality assurance (ISO 9001), and partnership development.

This is a fantastic opportunity for someone with at least two years’ experience managing community projects and leading delivery teams, with a strong understanding of programme performance, monitoring and evaluation, and stakeholder communication.

How to Apply:

To apply, please visit our website where you’ll find the full Job Description, Recruitment Pack, and Application Form, and after reviewing the documents, send your completed application by email before the closing date on Friday 9 May 2025.

Interviews will be held on Thursday 29 May.

This is your chance to make a real impact in a vibrant, community-led organisation. We’d love to hear from you!

We are seeking a full-time Primary Science Mentor to join our team of experts. Through your knowledge of and passion for primary science education, you will inspire transformational change in schools.

You'll be home based and able to support schools in one of the following regions: East Midlands, North East England, North West England or South Wales Valleys.

About the Primary Science Teaching Trust (PSTT)

PSTT is a registered charity with a clear vision – we want to see excellent teaching of science in every primary classroom in the UK. We believe it is vital that children are engaged and inspired by science from an early age. We want to draw on their natural curiosity to help them explore, understand and ask questions about the world around them.

We’ve built a Primary Science Teacher College of over 200 outstanding teachers; each helping to shape and influence science teaching across the UK. We produce great resources that improve how science is taught and planned. We organise engaging professional learning events for teachers, and work with partner organisations to further enhance how science is taught. Our 2023-28 strategy is building on these strengths to reach more teachers across a more diverse range of schools.

We’re dedicating our most intensive efforts to areas of the UK requiring most development in primary science. Our Priority Areas initiative is being piloted in 30 schools, and in September 2025 we plan to launch this programme in a further 30 schools. Our Regional Mentors have worked with more than 3,000 schools across England, with exceptionally positive feedback.

Job summary

There are two parts to the Primary Science Mentor role. The majority of the role will focus on strengthening primary science teaching and leadership by leading our second Priority Areas initiative. Through their knowledge of and passion for primary science education, the successful candidate will inspire transformational change in schools taking part in this project. They will build close working relationships with participating schools and create a vibrant and exciting learning community based on mutual support and the sharing of expertise.

The remaining hours in the role will be as a Regional Mentor: joining PSTT’s growing team of primary science experts who provide bespoke support directly to individual schools, multi-academy trusts and other school groupings and organisations. This includes developing and delivering training in a variety of contexts, including online; working individually with Science Leaders; being a leading voice, expert and advocate for primary science (both regionally and nationally); and creating partnerships with other organisations that support science within the region.

A crucial part of the role is to ensure collection of appropriate data for both Priority Areas and Regional Mentor activities, so that we can evaluate our work against intended outcomes.

Key facts about this role

Salary

PSTT band E(ii): starting salary £49,149. A cost-of-living increase will be applied on 1 September 2025; amount TBC.

Pension and benefits

Employer pension scheme, sick pay and maternity/paternity/adoption pay as detailed in our pay and reward scheme

Location

Home based in either the East Midlands, North East England, North West England or the South Wales Valleys.

Travel

The job requires extensive travel to schools within the Primary Science Mentor’s working region, and sometimes beyond that region (including occasional meetings at PSTT’s Bristol office). Expenses will be reimbursed.

Line manager

Director of Regional Programme

Start date

1 September 2025. Potential for some work prior to 1 September to support with identification and recruitment of schools (to be discussed at interview).

Contractual basis

2 years

Hours

35 hours per week (full time), usually worked between Monday-Friday. You may occasionally be required to work during evenings and weekends.

Annual leave

28 days (of which 3 must be taken during the Christmas closure period) plus public holidays

Working as part of the Development Team, to plan and execute effective fundraising strategies for Derby Theatre. The role will have a particular focus on copywriting for trusts and foundations, cultivating donor relationships and coordinating and developing Derby Theatres’ Friends scheme.  The Development Officer will also deputise for the Head of Development as required.

Key responsibilities

Trusts and Foundations

· Conduct research into possible funding streams for funding priorities.

· Assist in the production of funding reports for existing supporters.

· Update the reporting schedule, to include deadlines.

· Draft applications for small grants (under £15,000) and support the Head of Development in making applications for large grants.

· Assist the Head of Development in creating proposal templates for all key projects.

Individual Giving, including Friends Scheme

· Work closely with the Head of Development to develop and manage the individual giving strategy, including legacy fundraising, to ensure retention and growth.

· Coordinate and administer the Derby Theatre Friends Scheme including payments and renewals alongside the marketing and box office team.

· Work closely with the marketing team to oversee all Friends communications, including scheduling and writing content.

· Take responsibility for stewarding relationships with donors and Friends including arranging meetings and supporter events throughout the year.

· Work with the Box Office team to oversee and grow Point of Sale (POS) donations and Gift Aid sign up, working to achieve targets set and reporting progress to the Head of Development.

Corporate Giving

· Work with the Head of Development to implement the Corporate Giving strategy to include researching and identifying new corporate prospects. Attend networking events to build relationships and take responsibility for cultivating prospects, developing relevant proposals and key messaging and overseeing the administration relating to corporate supporters.

Development Events

• Organise, manage and attend supporters’ evenings including liaising with front of house and catering staff, and managing the guest list.

Administration

· Support the development and executive teams by preparing briefing notes, and research profiles for the fundraising activity.

· Assist the Head of Development in keeping the team informed with any legislation or trends development within fundraising.

· Maintain accurate records on Spektrix and the shared drive, as well as keeping efficient paper files and audit trails where appropriate and make sure financial data is accurate and funds are received timely.

· Liaise with all teams to ensure that project information and budgets are up to date.

· Update the website and printed materials with the relevant fundraising information and credits.

· Support on the collation of data for applications and reports, including Arts Council England reporting.

General

· To actively support and promote Derby Theatre’s Learning Theatre model, including a commitment to engage with the University of Derby’s Theatre-related higher education provision; to contribute to learning opportunities such as work experience, placements, and the theatre’s role as a learning environment.

· To keep up to date with developments in the industry as they relate to your role, and to contribute to the overall development of the department and organisation.

· To take an active role in the team and staff as a whole, and to attend team, departmental or cross-organisation meetings as required.

· To ensure that Derby Theatre’s policies, procedures and values are observed in every area of the department’s work.

· To act always in the best interests of Derby Theatre, always protecting intellectual property and confidential information.

· To carry out any other duties as may reasonably be required from time to time, commensurate with the level of the post.

· We expect all Derby Theatre staff to work in a flexible manner to effectively deliver their role and in line with the values and mission of the company, including the Learning Theatre model, Equality and Diversity, and Sustainability.

· The job description for this position may be reviewed and amended to incorporate the future needs of the department and the organisation.

To read the full job description, person specification and for how to apply, please visit our website.

Location: Home based

Contract: Fixed term until 31 March 2026 – Full time 35hrs per week

Salary: £27,250 gross per annum

Closing Date: 26th May 2025

Interview: Interviews to be held 5th June 2025

Are you looking for a new opportunity?

The Marine Society & Sea Cadets (MSSC) is a vibrant and growing charity delivering life changing nautical adventure for young people through the Sea Cadets to give them the best possible head start in life. We also provide personal and professional development opportunities for seafarers with the Marine Society. Working with our staff, cadets, and volunteers, we have built a vision and five-year strategy to take us forward and further improve the astounding contribution already made through our work to the lives of thousands of young people and seafarers, while fully supporting our volunteers who are vital to our success.

We are currently looking for a Growth and Development Worker based in England to join our team. This is an externally funded post which will be focused on opening new provision and supporting existing provision in order to reduce waiting lists within specific funding areas. This is a very varied and rewarding role that requires someone who is self-motivated, organised, creative, tenacious, positive, IT competent and with a real interest in people. You need to be able to coach, empower and inspire our volunteers and cadets, both in person and remotely, to grow the Sea Cadets.

Responsibilities

• Delivering a variety of training sessions on, for example, recruitment of cadets and volunteers
• Developing new growth and recruitment tools and ideas
• Promoting flexible volunteering and the volunteer strategy
• Assisting with running our social media accounts
• Working with and empowering our volunteers to develop plans for growth
• Planning and setting up Juniors Sections in new and existing locations/units
• Delivering assemblies in schools
• Forming part of various working groups with colleagues to develop the tools, resources and processes needed to increase the positive impact of the Growth and Development team.
• Supporting the delivery of funded outreach projects

Requirements

• Previous experience of working with volunteers
• Experience delivering on multiple project plans simultaneously
• Ability to build and maintain excellent relationships with a variety of stakeholders remotely and face-to-face
• Experience delivering workshops and/or training
• Self-motivated and able to manage your time and workload effectively
• Flexible and enthusiastic
• Able to work as a team player with creative ideas and solutions who will empower our volunteers to make a difference to the lives of even more young people across the UK

For further information, please download the Recruitment Pack attached.

Benefits

• Flexible Working hours and a hybrid culture
• Cycle to work scheme and Season Ticket Loan
• 25 days annual leave plus bank holidays
• Life assurance (4x salary) for those that join the pension
• Private medical insurance
• Pension (employer contribution up to 10%)
• Wellbeing portal and EAP with 121 counselling
• Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.
• National staff conference: All employees come together once a year to reflect on the past year and celebrate success at our offsite staff conference. This is a great opportunity to listen to employees' views, and for employees to network, share information and socialise.

If you are interested in this Growth and Development vacancy, please apply now!

Additional Information

MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.

We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire.

All successful applicants are required to attend safeguarding training and undergo a criminal record check.

Title: Director of Finance & Operations

Location: London (hybrid working – minimum two days a week in the office)

Art Fund is seeking a strategic and collaborative Director of Finance & Operations to join its Senior Management Team and help shape the future of the UK’s cultural landscape.

Art Fund is the national fundraising charity for art. With over 142,000 members and a network of 900 museums, galleries, and historic places across the UK, it is a pioneering and independent voice in the cultural sector enriching collections, growing audiences, and advocating for the vital role museums play in society.

This role comes at an exciting and transformative time for the organisation. As Art Fund progresses through the final stages of its 2022/27 strategy and prepares for the next chapter, the Director of Finance and & Operations will play a critical leadership role in helping the organisation scale its impact, drive operational excellence, and support long-term growth.

The opportunity

The Director of Finance and & Operations will provide strategic and operational leadership across the following key areas: finance, people, governance, legal, facilities, and risk. They will lead a multidisciplinary internal services team and work closely with the Director, Senior Management Team, and Board of Trustees.

Major priorities will include embedding a new finance system, supporting the successful delivery of a cross-organisational CRM implementation, and the next five-year strategy and financial plan.

This position requires a qualified accountant with strong strategic planning and commercial acumen, ideally with experience supporting income growth and business innovation in a complex, values-driven organisation. They will be a natural relationship builder with excellent interpersonal, influencing, and communication skills.

While prior experience in the arts, heritage, or charity sectors is welcome, it’ is not essential. What matters most is a genuine passion for Art Fund’s mission to make art and culture accessible to all.

Candidate profile

Art Fund is looking for an individual who can demonstrate:

• Proven success in strategic leadership and financial management
• Strong experience of business planning and income generation
• A collaborative and inclusive leadership style
• A commitment to data-led decision-making and continuous improvement
• Deep understanding of organisational governance, risk, and compliance
• Outstanding team leadership and the ability to foster a positive, values-based workplace culture

What Art Fund offers

Art Fund offers a rewarding working environment, a beautiful canal-side office in King’s Cross, and a compelling benefits package, including:

• 27 days’ annual leave, plus bank holidays
• 10% employer pension contribution
• Free National Art Pass (with a plus one)
• Art Allowance and Art Time to support cultural engagement
• Private healthcare cashback plan
• Flexible hybrid working and home office equipment allowance

Art Fund is committed to equity, diversity and inclusion, and welcomes applications from candidates from all backgrounds.

Allen Lane is acting as an employment agency advisor for The Art Fund on this appointment. For further information about the role, including details about how to apply, please visit Allen Lane website or reach out to Rosemary Pini at Allen Lane.

Timeline:

• Closing date: Wednesday 14th May
• Shortlisting: 28th May
• First interviews: Week commencing 2nd June
• Final Stage Interviews: Week Commencing 9th June and 16th June

CEASE (Centre to End All Sexual Exploitation) is seeking a highly organised, detail-oriented Administrative Officer to join our small but driven team.

In this pivotal role, you’ll be the backbone of our day-to-day operations, keeping systems running smoothly, supporting our mission to bring justice to survivors, and helping to expose the harms of a society where sexual exploitation is increasingly normalised. You'll need a can-do attitude, excellent organisational skills, and a creative approach to problem solving.

This is more than just an admin job, it’s a chance to be part of something bigger. Alongside your core responsibilities, you’ll have opportunities to deepen your understanding of the issues we tackle through training and learning sessions.

If you’re a strong communicator, tech-savvy, and passionate about making a real difference, we want to hear from you. Join us in creating a safer, more just world.

Apply now and help CEASE drive meaningful change.

Goodman Masson are excited to partner exclusively with Newground Together to recruit a Business Improvement District (BID) Manager for Blackburn. We have an exciting opportunity for an experienced and dynamic Business Improvement District (BID) Manager to join our team and lead the strategic development of Blackburn Town Centre's BID. Working closely with the Director and the BID Board, you'll play a pivotal role in shaping the future of the town centre, delivering innovative initiatives and managing stakeholder relationships that will drive positive change and lasting impact. This is a unique opportunity to make a real difference in the heart of Blackburn by championing projects across marketing and events, safety and security, environmental improvement, and business support.

Newground Together: a social enterprise and proud member of the Together Housing Group, is the accountable body for the Blackburn Town Centre BID. Our mission is to create vibrant, resilient communities, and this role is central to that mission. As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer.

Info on the Blackburn BID can be found at

The application deadline for this role is 06/05/2025, with assessment centre scheduled for the following week. Please apply as soon as possible, as the application may close earlier.

Outline of Key responsibilities in the Business Improvement District (BID) Manager for Blackburn role...

As BID Manager, you will lead across the four priority themes:

• Marketing & Promotion - Position Blackburn as a lively and attractive town centre.
• Safe & Secure - Champion a safer, more welcoming environment for everyone.
• Clean, Green & Sustainable - Drive forward environmental improvements and sustainability.
• Business Support - Provide essential information, advice and advocacy for local businesses.

You will also:

• Build strong local partnerships and act as the lead contact for BID members and stakeholders.
• Drive stakeholder engagement and involvement in delivering BID priorities.
• Develop, implement and monitor the BID Delivery Plan in collaboration with key partners.
• Provide regular written and verbal updates to the BID Executive Board and stakeholders.
• Manage contractors and service providers, ensuring project quality and performance.
• Monitor outcomes against key performance indicators and share best practice across the partnership.
• Identify and secure external funding and sponsorship to enhance BID delivery.
• Manage the BID's annual budget in line with financial procedures and controls.
• Ensure all activities align with safeguarding, GDPR, health and safety, environmental and EDI policies.

We're Looking for Someone who has...

• Holds a full UK driving licence and has access to a vehicle.
• Has experience in building and managing strategic partnerships and stakeholder relationships.
• Is a confident communicator, skilled in negotiation and influence.
• Has a track record of managing complex projects and services with measurable outcomes.
• Brings experience in marketing, communications, and/or event management.
• Thrives in a busy, community-focused environment with the ability to inspire and lead.

In return, we are offering the successful candidate in the Business Improvement District (BID) Manager for Blackburn...

• Starting salary: £45,259 per year
• Annual Leave: 27 days rising to 32 with service, plus bank holidays
• Hybrid working model: A strong presence in Blackburn town centre is required. Your schedule may involve being out and about three days a week and spending two days working from home.
• A flexible working environment, with a range of family friendly policies
• You will be working 37 hours per week, Monday - Friday. Working arrangements are flexible in line with our Smart Working culture so that we deliver an excellent and accessible service for customers.
• Wide range of technical, professional, and personal development training opportunities
• Attractive pension scheme
• Health and wellbeing benefits including access to GPs
• A range of financial and lifestyle benefits including cycle to work, vehicle leasing and financial advice
• We have a range of staff support networks, including menopause, culturally diverse, LGBTQ+ and disability.
• To view the full range of our award winning benefits click on the

We reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay!

In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.

Make a real difference in people’s lives as a Client Care Coordinator (CCC) in our award-winning contact centre ✨

Contract Type: Permanent

Hours: 37.5 hours per week

Salary: Starting from £24,523.79 (increasing upon completion of competencies)

Shifts: Between 7AM and 6PM, including Saturday or Sunday every other weekend with a day off in the week.

Whats in it for you? 

In addition to a supportive work environment, we offer an impressive benefits package that goes beyond the basics:

Financial Reward: Thousands of perks through Blue Light discount card, up to 5% employer pension contribution, and Long Service Recognition.

Health and Wellness: Doctor Line for over-the-phone GP consultations, access to a 24/7 Employee Assistance Programme, and dedicated Mental Health First Aiders.

Work-Life Balance: An additional day for your Birthday, enjoy a set schedule, and competitive family-friendly benefits.

Career Development: Paid training, opportunities for accredited training agreements, and potential for career progression.

How can you make a difference as a Client Care Cooridnator? ❤️

This isn’t cold calling— you’ll have the opportunity to support people during their times of need, making every interaction meaningful and impactful. Our team takes pride in creating a positive and supportive environment where every conversation matters. 

We’re looking for empathetic individuals with excellent communication skills, a proactive attitude, and a genuine desire to help others. In return, we offer a supportive and collaborative workplace, opportunities for personal and professional growth, and the chance to be part of a company that values your contributions. 

Your journey begins on 9th June 2025, with a minimum of 12 weeks onsite training (Monday to Friday, 8AM–4PM). Once signed off, you’ll have the opportunity to transition to hybrid working. This is your chance to gain the skills and confidence needed to excel in a role that truly makes a difference. Offering a schedule that fits your lifestyle,  we understand the importance of work-life balance and may consider 30 hours per week. 

Apply now to join a contact centre with a difference and start making a positive impact today! ✨

Goodman Masson are excited to partner exclusively with Newground Together to recruit a Business Improvement District (BID) Manager for Blackburn. We have an exciting opportunity for an experienced and dynamic Business Improvement District (BID) Manager to join our team and lead the strategic development of Blackburn Town Centre's BID. Working closely with the Director and the BID Board, you'll play a pivotal role in shaping the future of the town centre, delivering innovative initiatives and managing stakeholder relationships that will drive positive change and lasting impact. This is a unique opportunity to make a real difference in the heart of Blackburn by championing projects across marketing and events, safety and security, environmental improvement, and business support.

Newground Together: a social enterprise and proud member of the Together Housing Group, is the accountable body for the Blackburn Town Centre BID. Our mission is to create vibrant, resilient communities, and this role is central to that mission. As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer.

Info on the Blackburn BID can be found at

The application deadline for this role is 06/05/2025, with assessment centre scheduled for the following week. Please apply as soon as possible, as the application may close earlier.

Outline of Key responsibilities in the Business Improvement District (BID) Manager for Blackburn role...

As BID Manager, you will lead across the four priority themes:

• Marketing & Promotion - Position Blackburn as a lively and attractive town centre.
• Safe & Secure - Champion a safer, more welcoming environment for everyone.
• Clean, Green & Sustainable - Drive forward environmental improvements and sustainability.
• Business Support - Provide essential information, advice and advocacy for local businesses.

You will also:

• Build strong local partnerships and act as the lead contact for BID members and stakeholders.
• Drive stakeholder engagement and involvement in delivering BID priorities.
• Develop, implement and monitor the BID Delivery Plan in collaboration with key partners.
• Provide regular written and verbal updates to the BID Executive Board and stakeholders.
• Manage contractors and service providers, ensuring project quality and performance.
• Monitor outcomes against key performance indicators and share best practice across the partnership.
• Identify and secure external funding and sponsorship to enhance BID delivery.
• Manage the BID's annual budget in line with financial procedures and controls.
• Ensure all activities align with safeguarding, GDPR, health and safety, environmental and EDI policies.

We're Looking for Someone who has...

• Holds a full UK driving licence and has access to a vehicle.
• Has experience in building and managing strategic partnerships and stakeholder relationships.
• Is a confident communicator, skilled in negotiation and influence.
• Has a track record of managing complex projects and services with measurable outcomes.
• Brings experience in marketing, communications, and/or event management.
• Thrives in a busy, community-focused environment with the ability to inspire and lead.

In return, we are offering the successful candidate in the Business Improvement District (BID) Manager for Blackburn...

• Starting salary: £45,259 per year
• Annual Leave: 27 days rising to 32 with service, plus bank holidays
• Hybrid working model: A strong presence in Blackburn town centre is required. Your schedule may involve being out and about three days a week and spending two days working from home.
• A flexible working environment, with a range of family friendly policies
• You will be working 37 hours per week, Monday - Friday. Working arrangements are flexible in line with our Smart Working culture so that we deliver an excellent and accessible service for customers.
• Wide range of technical, professional, and personal development training opportunities
• Attractive pension scheme
• Health and wellbeing benefits including access to GPs
• A range of financial and lifestyle benefits including cycle to work, vehicle leasing and financial advice
• We have a range of staff support networks, including menopause, culturally diverse, LGBTQ+ and disability.
• To view the full range of our award winning benefits click on the

We reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay!

In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.

Goodman Masson are excited to partner exclusively with Newground Together to recruit a Business Improvement District (BID) Manager for Blackburn. We have an exciting opportunity for an experienced and dynamic Business Improvement District (BID) Manager to join our team and lead the strategic development of Blackburn Town Centre's BID. Working closely with the Director and the BID Board, you'll play a pivotal role in shaping the future of the town centre, delivering innovative initiatives and managing stakeholder relationships that will drive positive change and lasting impact. This is a unique opportunity to make a real difference in the heart of Blackburn by championing projects across marketing and events, safety and security, environmental improvement, and business support.

Newground Together: a social enterprise and proud member of the Together Housing Group, is the accountable body for the Blackburn Town Centre BID. Our mission is to create vibrant, resilient communities, and this role is central to that mission. As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer.

Info on the Blackburn BID can be found at

The application deadline for this role is 06/05/2025, with assessment centre scheduled for the following week. Please apply as soon as possible, as the application may close earlier.

Outline of Key responsibilities in the Business Improvement District (BID) Manager for Blackburn role...

As BID Manager, you will lead across the four priority themes:

• Marketing & Promotion - Position Blackburn as a lively and attractive town centre.
• Safe & Secure - Champion a safer, more welcoming environment for everyone.
• Clean, Green & Sustainable - Drive forward environmental improvements and sustainability.
• Business Support - Provide essential information, advice and advocacy for local businesses.

You will also:

• Build strong local partnerships and act as the lead contact for BID members and stakeholders.
• Drive stakeholder engagement and involvement in delivering BID priorities.
• Develop, implement and monitor the BID Delivery Plan in collaboration with key partners.
• Provide regular written and verbal updates to the BID Executive Board and stakeholders.
• Manage contractors and service providers, ensuring project quality and performance.
• Monitor outcomes against key performance indicators and share best practice across the partnership.
• Identify and secure external funding and sponsorship to enhance BID delivery.
• Manage the BID's annual budget in line with financial procedures and controls.
• Ensure all activities align with safeguarding, GDPR, health and safety, environmental and EDI policies.

We're Looking for Someone who has...

• Holds a full UK driving licence and has access to a vehicle.
• Has experience in building and managing strategic partnerships and stakeholder relationships.
• Is a confident communicator, skilled in negotiation and influence.
• Has a track record of managing complex projects and services with measurable outcomes.
• Brings experience in marketing, communications, and/or event management.
• Thrives in a busy, community-focused environment with the ability to inspire and lead.

In return, we are offering the successful candidate in the Business Improvement District (BID) Manager for Blackburn...

• Starting salary: £45,259 per year
• Annual Leave: 27 days rising to 32 with service, plus bank holidays
• Hybrid working model: A strong presence in Blackburn town centre is required. Your schedule may involve being out and about three days a week and spending two days working from home.
• A flexible working environment, with a range of family friendly policies
• You will be working 37 hours per week, Monday - Friday. Working arrangements are flexible in line with our Smart Working culture so that we deliver an excellent and accessible service for customers.
• Wide range of technical, professional, and personal development training opportunities
• Attractive pension scheme
• Health and wellbeing benefits including access to GPs
• A range of financial and lifestyle benefits including cycle to work, vehicle leasing and financial advice
• We have a range of staff support networks, including menopause, culturally diverse, LGBTQ+ and disability.
• To view the full range of our award winning benefits click on the

We reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay!

In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.

Goodman Masson are excited to partner exclusively with Newground Together to recruit a Business Improvement District (BID) Manager for Blackburn. We have an exciting opportunity for an experienced and dynamic Business Improvement District (BID) Manager to join our team and lead the strategic development of Blackburn Town Centre's BID. Working closely with the Director and the BID Board, you'll play a pivotal role in shaping the future of the town centre, delivering innovative initiatives and managing stakeholder relationships that will drive positive change and lasting impact. This is a unique opportunity to make a real difference in the heart of Blackburn by championing projects across marketing and events, safety and security, environmental improvement, and business support.

Newground Together: a social enterprise and proud member of the Together Housing Group, is the accountable body for the Blackburn Town Centre BID. Our mission is to create vibrant, resilient communities, and this role is central to that mission. As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer.

Info on the Blackburn BID can be found at

The application deadline for this role is 06/05/2025, with assessment centre scheduled for the following week. Please apply as soon as possible, as the application may close earlier.

Outline of Key responsibilities in the Business Improvement District (BID) Manager for Blackburn role...

As BID Manager, you will lead across the four priority themes:

• Marketing & Promotion - Position Blackburn as a lively and attractive town centre.
• Safe & Secure - Champion a safer, more welcoming environment for everyone.
• Clean, Green & Sustainable - Drive forward environmental improvements and sustainability.
• Business Support - Provide essential information, advice and advocacy for local businesses.

You will also:

• Build strong local partnerships and act as the lead contact for BID members and stakeholders.
• Drive stakeholder engagement and involvement in delivering BID priorities.
• Develop, implement and monitor the BID Delivery Plan in collaboration with key partners.
• Provide regular written and verbal updates to the BID Executive Board and stakeholders.
• Manage contractors and service providers, ensuring project quality and performance.
• Monitor outcomes against key performance indicators and share best practice across the partnership.
• Identify and secure external funding and sponsorship to enhance BID delivery.
• Manage the BID's annual budget in line with financial procedures and controls.
• Ensure all activities align with safeguarding, GDPR, health and safety, environmental and EDI policies.

We're Looking for Someone who has...

• Holds a full UK driving licence and has access to a vehicle.
• Has experience in building and managing strategic partnerships and stakeholder relationships.
• Is a confident communicator, skilled in negotiation and influence.
• Has a track record of managing complex projects and services with measurable outcomes.
• Brings experience in marketing, communications, and/or event management.
• Thrives in a busy, community-focused environment with the ability to inspire and lead.

In return, we are offering the successful candidate in the Business Improvement District (BID) Manager for Blackburn...

• Starting salary: £45,259 per year
• Annual Leave: 27 days rising to 32 with service, plus bank holidays
• Hybrid working model: A strong presence in Blackburn town centre is required. Your schedule may involve being out and about three days a week and spending two days working from home.
• A flexible working environment, with a range of family friendly policies
• You will be working 37 hours per week, Monday - Friday. Working arrangements are flexible in line with our Smart Working culture so that we deliver an excellent and accessible service for customers.
• Wide range of technical, professional, and personal development training opportunities
• Attractive pension scheme
• Health and wellbeing benefits including access to GPs
• A range of financial and lifestyle benefits including cycle to work, vehicle leasing and financial advice
• We have a range of staff support networks, including menopause, culturally diverse, LGBTQ+ and disability.
• To view the full range of our award winning benefits click on the

We reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay!

In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.