Customer services manager jobs

Starlight has a long and successful track record of delivering high-profile, high-value special events, including the prestigious Blenheim Ball, Newbury Race Day, and until recently, the Highclere Clay Pigeon Shoot. These events are supported by influential committees and play a critical role in raising income, stewarding donors and connecting supporters with our purpose.

With a gap in our Philanthropy team and maternity leave expected to begin in March, this 18-month fixed-term role exists to lead and deliver Starlight’s flagship events at a senior level, with immediate responsibility for the Blenheim Ball (April) –  the event Tatler refers to as “ society’s smartest ball “chaired by Lady Alexandra Spencer Churchill; and Newbury Race Day (May) – one of Starlight’s longest-standing and most successful supporter events, hosted by Nicky Henderson and his Committee.

This is a senior, delivery-focused role designed for an experienced events professional who can hit the ground running and immediately take ownership of two flagship events. Working closely with the Committees, you will bring leadership, strategic judgement and outstanding project management to ensure these events continue to excel in reputation, income and supporter experience.

We are specifically looking for talented individuals who have a short notice period and are available to start in January. Candidates need only apply if available through to April 2026 with no planned significant periods of leave.

We are the Advancement Office at the University of Bath, responsible for engaging our community of alumni and supporters and fundraising to drive forward strategic priorities at the University.

About the role

We are seeking a dynamic Head of Systems, Data and Insights to drive digital innovation, champion evidence-based decision making, and lead a high-performing team.

This is not a role for someone who only wants to sit back and strategise. It’s for a leader who thrives on combining strategic vision with hands-on delivery. You’ll set the direction for data, systems, and insights, while also rolling up your sleeves to design processes, deliver technical solutions, and unlock the power of supporter insight.

You’ll be the technical lead for Advancement, owning our alumni database (Raiser’s Edge NXT) and related systems, and ensuring they are optimised to support smarter fundraising, deeper alumni engagement, and more efficient operations.

In this role you will:

• Lead and inspire a team of data and systems professionals, fostering a culture of innovation, collaboration, and continuous improvement.
• Own and optimise Raiser’s Edge NXT and related platforms, ensuring compliance with UK GDPR and other regulations.
• Deliver insights and reporting that empower colleagues across the institution to make strategic, data-driven decisions.
• Champion governance and compliance, ensuring data quality, security, and resilience.
• Collaborate and influence across the University, representing Advancement in cross-institutional initiatives and equipping colleagues to self-serve data and insights.
• Balance strategy and execution—from setting long-term direction to personally delivering high-impact technical projects.

If you’re excited by the challenge of leading strategically while delivering hands-on technical impact, we’d love to hear from you.

About you

We’re looking for someone who brings:

• Extensive experience with relational databases (Raiser’s Edge knowledge is a plus).
• A proven track record of delivering complex IT and change management projects.
• Strong leadership skills, with experience managing teams and developing strategies.
• Expertise in data protection, compliance, and governance.
• Technical fluency in business intelligence platforms (Power BI experience an advantage).
• Excellent communication and influencing skills, with the ability to engage and influence stakeholders at all levels.

Further information

For an informal discussion about the role, please contact Laura Underwood, Associate Director of Advancement Services. Please ensure your application is submitted via our website - we cannot accept CVs via email.  

This is a hybrid role with an expectation of 2 days per week on campus.

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.

We're very proud to be a signatory of the Armed Forces Covenant. an accredited Disability Confident Leader; autism friendly university, committed to building disability confidence and supporting disabled staff. 

What we can offer you

We're continually expanding our benefits package to better support you and enhance your experience with us and the below is just an example of some of the many great benefits we offer:

• Free counselling services through Health Assured
• Cycle to work scheme
• Electric vehicle salary sacrifice scheme
• Staff discount at Team Bath gym
• Staff discounts on postgraduate tuition fees
• Staff discount on language courses
• Generous employer contributory pension schemes
• Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
• A wide range of personal and professional development opportunities including Apprenticeships, LinkedIn Learning and more
• Free entry to the Holburne Museum in Bath
• Local discounts and more
• A family-friendly workplace 
• An excellent reward package that recognises the talents of our diverse workforce
• Relocation allowance
• Visa reimbursement and Interest-Free Loan to help with the cost of some immigration expenses

Find out more about our benefits and watch the video to hear from our staff about what makes the University of Bath a great place to work as well as following us X and LinkedIn.

Job title: Fundraising Officer

Responsible to: Fundraising and Communications Manager

Location: Hybrid (minimum two days a week in Oxford office for full time)

Hours: Full time (35 hours a week) / Open to considering part-time (28 hours a week) dependent on experience.

Salary: £28,500 – £32,000

About the role
We are seeking a proactive, enthusiastic, and highly organised Fundraising Officer to support our individual giving, community fundraising, and small trusts and foundations activities. The Fundraising Officer will manage individual and community donor activities, and the donor database to support thanking, stewardship and targeted donor engagement. They will also play a key role in monitoring the impact of our fundraising activity to ensure continuous improvement and income growth.

This is a dynamic, hands-on role for someone who is creative, collaborative, and enjoys working across a diverse range of tasks.  They will be enthusiastic and keen to generate new ideas that strengthen supporter relationships and deliver impactful fundraising.

Main duties and responsibilities

Individual and Community Fundraising

• Work with the Fundraising and Communications Manager and Communications Coordinator to develop and deliver three - four individual giving appeals at year (digital and offline) to increase income.
• Monitor and analyse appeal performance to inform future activity.
• Support wider donor acquisition, retention, and upgrade strategies through data-led insights.
• Work closely with colleagues in communications and service delivery to create compelling fundraising content and impact stories.
•  Act as the main point of contact for community fundraisers and local events, offering guidance, support materials, and encouragement. Work closely with Communications Coordinator where needed.
• Lead on the promotion and recruitment of participants for sponsored challenge events, particularly the Oxford Half Marathon.
• Research charity of the year opportunities amongst school and local businesses and support applications as required.
• Build and maintain strong relationships with local community groups, schools and faith communities.
• Confidently represent the organisation at community events and manage a pool of volunteer speakers.
• Use our CRM (Donorfy) to ensure accurate and up-to date relationship management records.  

Donor Stewardship and Prospect Research

• Ensure all donors are thanked promptly and feel valued and engaged.
• Manage and maintain accurate donor data in Donorfy, producing reports on donor activity and performance.
• Monitor and manage fundraising and donation enquiries through our development@ inbox, responding and referring them as appropriate.  
• Research new fundraising prospects and initiatives across individuals, community groups, small trusts, local businesses and other potential supporters. Maintain organised records of prospects and recommendations.

Trusts & Foundations (Small Grants)

• Support the Fundraising and Communications Manager and Trust and Foundations Fundraiser with the small grants pipeline, including prospect research, applications and reporting. 
• Work closely with appropriate staff and service coordinators on project budgets, reporting and planning as needed.

Other responsibilities

• Support and oversee fundraising volunteers and interns as required.
• Work collaboratively within a busy staff team, participate in meetings and planning processes, and contribute to organisational development.
• Undertake any other duties appropriate to the role, as agreed with the Fundraising and Communications Manager or CEO.

 Person specification

Essential:

• Demonstrable fundraising and supporter-facing experience, with the ability to manage multiple income streams simultaneously.
• Knowledge and experience of individual and community fundraising.
• Excellent verbal and written communication skills, and the ability to tailor content to different audiences.
• Experience using CRM databases, with confidence managing day-to-day data processes.
• Highly organised with the ability to prioritise and manage multiple deadlines and priorities.
• Excellent attention to detail.
• Strong research skills and a track record of writing funding bids and reports.
• Ability to build productive, collaborative relationships with internal and external stakeholders.
• A positive, solutions-focused “can-do” attitude, with the ability to adapt to change.
• Confidence representing the organisation at community events.
• Ability to work within a budget.
• Strong analytical skills, with the ability to interpret data and measure impact.
• A demonstrable passion for, and affinity with, our cause
• Ability to communicate and work sensitively with people with lived experience of migration and tell their stories with dignity.

Desirable:

• Experience of working for a local charity.
• Knowledge of the migration and refugee sector.
• Experience in digital fundraising, social media and online giving platforms (eg JustGiving, crowd-funding platforms, social ads).
• Experience in corporate fundraising.
• Experience of working with Mailchimp and donorfy

Are you ready to shape the future of workplace culture?

As a Human Resources Advisor, you’ll be at the heart of creating fair, consistent, and supportive people practices across the Motor Neurone Disease (MND) Association. This is your chance to influence how colleagues experience work every day, guiding managers with expert advice and helping employees feel valued. Based in Northampton with hybrid working, this 12-month Fixed Term Contract offers variety, responsibility, and the opportunity to make a meaningful difference across the organisation.

Hybrid Working and Flexibility: This role offers hybrid working, with the expectation to attend the office minimum 1 day per week.

Key Responsibilities:

• Responsible for employee relations casework including managing disciplinary, grievance, performance, and absence matters.
• Escalate complex or high-risk cases to HR Business Partners when required.
• Provide expert ER support during organisational change and transformation activities.
• Design and embed a clear and robust case management framework with reporting and SLA tracking.
• Monitor and update HR policies to ensure compliance with legislation and organisational priorities.
• Advise and empower managers with practical guidance on employee relations and policy application.
• Collaborate across the HR team, maintaining strong links with payroll, recruitment, and other internal partners.
• Support the Head of HR with reporting, risk mitigation, and delivery of key ER and policy initiatives.

About You:

• Proven experience managing a wide range of employee relations casework, including disciplinary, grievance, performance, and absence management.
• Strong understanding of UK employment law and its application in ER cases.
• Skilled in developing and implementing HR policies and procedures.
• Excellent communication skills, able to influence and engage at all levels.
• Strong organisational and problem-solving abilities with attention to detail.
• Confident in managing conflict and resolving issues with fairness and empathy.
• Professional and discreet in handling sensitive and confidential information.
• CIPD Level 5 qualification (desirable)
• Experience in supporting restructures, reorganisations, and other change management activities (desirable)

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

What We Offer:

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
• 24/7 GP access via phone and video.
• Life assurance and confidential counselling helplines.
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
• Access to Benefit Hub for discounts on everyday shopping.
• Enhanced pension scheme.
• Opportunities for training and personal development.
• Hybrid working.

The full job description and further information about working for the MND Association is available in the candidate pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

If you’re ready to bring your expertise to a role where your contribution truly matters, join us as a Human Resources Advisor and help us build a supportive and inclusive future together.

Key Responsibilities

Finance

• Responsible for processing all income in SAGE from various platforms reconciling income to bank statements.
• Responsible for processing monthly/annual journal and accruals
• Responsible for sales invoicing.
• Perform monthly CRM-Accounting software reconciliation.
• Helping to improve finance processes and systems.
• Monthly claim and process monthly Internal Gift Aid claims and reconcile External Gift Aid with Fundraising Team.
• Support Finance Manager with a variety of monthly and quarterly reconciliations and ad-hoc reports
• Oversee customer invoicing and Credit Control.
• Assist the external auditors during their audit fieldwork
• Coordinate financial tasks for Major Fundraising Events (pre and post activities)
• Attend the major Fundraising events
• Acting as point of contact for income related queries
• Support with bank reconciliation,
• Support with preparation of fixed assets register
• Assist in the preparation of VAT returns
• Assist in the preparation of Budgets, Reforecasts and Management Accounts
• Keep financial procedures and other documents up to date.
•  Provide training to budget holders

Other

• Maintain records of procedures, sharing best-practice with the rest of the team
• Provide support and cover as required to the Finance and Operations team.
• Respond to and direct general office inquiries by phone or email.

The above list is not exclusive of exhaustive, and the post holder will be required to undertake such duties as may reasonable be expected.

Schools and Programme Coordinator / Senior Coordinator – (London)

Salary: Coordinator/Senior Coordinator £28,860 – £34,500 depending on experience. (Salaries over £29,900 reserved for more senior/experienced candidates only).

Contract: Full time permanent contract

Location: Main Office - London Scottish House, 95 Horseferry Rd, London SW1P 2DX.

We are seeking Coordinators to work in London

Reporting to: Programme Hub Manager

About the Role:

We are seeking to expand our committed team of Programme Coordinators and Senior Coordinators who work directly with young people, supporting them to discover and achieve their best next step on their route to a successful career.

Our Coordinators work with young people studying in schools and colleges who face barriers to higher education and employment. Working closely with Careers Leads, Pastoral Support Workers and Referral Partners this role requires excellent relationship management skills to build trusted relationships with key stakeholders and young people as well as local construction and built environment employers who are fundamental to the successful delivery of inspiring world of work programmes.

About You

What we’re looking for in our new Coordinator(s) includes:

· Enthusiastic about connecting young people to opportunities, particularly those facing barriers to work.

· Have a ‘can-do’ attitude, as a small charity you will be expected to get involved in a variety of our programmes and activities – including development of our programmes and processes

· Be able to work within established programme structures, but still be responsive to the individual needs of employers and young people  

· IT literate and digitally savvy

· Ability to communicate professionally with a range of people including young people, schools, funders, universities, industry representatives, training providers and community organisations.

· A willingness to learn about career opportunities offered by the modern construction and wider built environment sector.

· We would expect Senior Coordinator to be experienced practitioners who can take responsibility for a significant area of work, proactively driving good practice across organisation and demonstrating a constructive and solutions-focussed leadership

· Ideally educated to Level 3 (BTEC, A- Level, etc) or equivalent experience.

Make a big impact with a dynamic small charity transforming young people’s lives London.

Construction Youth Trust is an ambitious and innovative charity whose mission to inspire and enable young people to overcome barriers and achieve their full career potential. Social mobility is at the heart of our work, and we prioritise working with young people from low-income backgrounds and those who are facing significant barriers to employment.

We help young people recognise their potential, develop their confidence and skills and discover career opportunities never previously presented to them. Through our long-standing partnerships with employers in the construction and built environment sector (over 200+ across London), we connect young people to relatable role models, world of work experiences and ultimately rewarding jobs and apprenticeships. The built environment is at the forefront of the drive towards achieving net zero and future economic growth, offering young people substantial opportunity for career progression.

The Construction Youth Trust team works in a fast-paced environment, so we’re looking for someone who is well-organised, detail-oriented and will be proactive in finding effective solutions. You should have excellent communication skills, the ability to build relationships and a willingness to learn.

At the Trust, we are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. We are looking for candidates who share our dedication to this commitment. All roles involve safer recruitment practices therefore an Enhanced Disclosure with Barred List check from the Disclosure and Barring Service (DBS) will be carried out.

We strongly believe that a diverse and inclusive team is vital to our work. We are especially interested in hearing from individuals from a minority ethnic background and/or those with a lived experience of the young people we support.

What we offer:

You’ll be eligible for many of our benefits including:

· 25 days annual leave per year which increases by a day each year after 2 years’ service up to a maximum annual leave entitlement of 30 days per year

· An additional discretionary “Day for You”, (pro rata for part-time)

· Opportunity to take a 6-week sabbatical after 3 years of service

· The Trust’s contributory pension scheme after three months – The charity will match your employee contribution up to 7%

· All travel expenses covered over and above your regular commute to and from work. Any extra travel for work purposes will be reimbursed.

· Access to Workplace Options EAP (a provider of employee support services)

· Opportunity to Work from Home

· Opportunity to take part in the wider team’s wellbeing and social activities

· A supportive Training and Development policy which encourages colleagues to develop as professionals and achieve relevant qualifications (e.g. CIOF’s Certificate in Fundraising).

How to Apply

If you are passionate about improving the life chances of young people, especially those facing disadvantage and exclusion, we'd love to hear from you! Please complete the application form  explaining why you're interested in this role and how you meet the person specification.

Previous applicants need not apply.

Closing date: 9am on 23rd January 2026. However, we reserve the right to close recruitment for these roles ahead of the deadline once we reach a suitable number of applications. We may also interview candidates as we receive suitable applications and close the application deadline earlier if a successful candidate is found. 

A second interview may also be required.

You can access the Application Form, Job Description and Person Specification for this via this Charity Jobs site.

Could you be our new Volunteer Coordinator?

Who we’re looking for

Are you dynamic and resourceful? Are you motivated by helping people to help themselves? Can you enthuse a volunteer team to support people experiencing complex and emotionally demanding issues? We’re seeking a Senior Volunteer Coordinator to maintain and develop our remote services from our office in Nottingham. 

You will be an excellent communicator, as well as a practical, well organised and hardworking individual, preferably with experience in the voluntary sector or equivalent transferable experience.

Reporting to the Head of Service Delivery, you will be responsible for recruiting, training and supporting volunteers to deliver a service to Litigants in Person, facilitating day-to-day operations, and building and sustaining relationships with key contacts at our partner university and the national court service, as well as providing line management to our Volunteer Support Coordinator.

This post is funded by The National Lottery Community Fund

We are seeking a dynamic and strategic Head of Fundraising (Philanthropy Manager) to lead our fundraising efforts and drive sustainable income growth. This is a pivotal role identified by our Board of Trustees as critical to the future of Life Charity. You will shape and deliver our fundraising strategy, lead a talented team, and cultivate relationships with major donors and supporters.

Reporting to the Director of Income Generation & Housing, you will:

• Take strategic ownership of Life’s fundraising strategy and ensure its successful delivery.
• Lead and inspire the fundraising team, embedding a culture of collaboration and innovation.
• Manage and grow relationships with major donors, creating inspiring supporter journeys that encourage long-term engagement.
• Oversee budgets, systems, and processes to ensure efficiency and compliance with fundraising regulations.
• Work closely with marketing and service teams to develop compelling cases for support and impactful campaigns.

About You:

We’re looking for someone who is:

• Experienced: Proven track record in fundraising leadership, major donor cultivation, and strategic income growth.
• Innovative: Skilled in developing creative proposals and pitches that win hearts and minds.
• Collaborative: Able to work across teams and build strong relationships internally and externally.
• Values-driven: Committed to Life’s mission and able to champion our ethos in all fundraising activities.

Essential skills and experience include:

• Leadership of fundraising teams and strategy development.
• Expertise in major donor fundraising and supporter stewardship.
• Strong communication and presentation skills.
• Knowledge of compliance with fundraising codes and GDPR.

About Life:

Life is a UK charity for vulnerable women and families facing unexpected pregnancy or pregnancy loss. Life’s aim is to provide housing, care and support to vulnerable pregnant women (typically aged 16-25) who are in crisis situations, such as those facing homelessness (or at risk of), escaping abuse or other traumatic circumstances. We offer supported housing, a helpline and counselling service, and other practical and emotional support. Our services are inclusive; non-judgemental; and client-centred.

Our Values:

All our work is underpinned by the following universal human values:

• Humanity – All people are special and equal.
• Solidarity – We’re with you and for you.
• Community – We’re better together.
• Charity – Doing good for one another.
• Common good – Building a better world.

Information about the role: 

For further information, please see the job description on our website. 

Salary: £40,000 – £44,000 per annum

Hours: 35 hours per week

Location: Home-Based with frequent travel to supporter locations and occasional travel to Head Office (Leamington Spa)

Please note that this vacancy may close earlier than the advertised closing date if a suitable candidate is found.

Benefits:  

At Life we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our:  

• Generous holiday allowance, starting at 25 days per year, plus 8 Bank Holidays (pro rata for part time hours) 
• Birthday Leave  (applicable after 1 years service)
• Extra annual leave for long term service  
• Company Pension Scheme  
• Signed member of the Menopause Workplace Pledge 

Safeguarding and Equality: 

Life is committed to protecting all staff, volunteers and service users from harm of any kind. Life expects all staff and volunteers to share this commitment through our code of conduct.   

We are committed to ensuring diversity and equality within our organisation by encouraging applications from all backgrounds.  

All offers of employment will be subject to satisfactory references and appropriate screening checks. Life takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including an enhanced Disclosure and Barring Service check (DBS) which is paid for by the Charity.  

We're looking for a organised, proactive and resilient Referral and Operational Development Manager to join our Complex Specialist Services.

£44,000.00 per annum, working 35 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

The Referral and Operational Development Manager will play a pivotal role in supporting the Managing Director with new business development, coordinating and managing referrals, assessments, tenancies and transitions for our customers with learning disabilities and autism.

The working pattern for this role is:Monday - Friday 9am-5pm

What you'll do:
Referral & Assessment Coordination
* Monitor and respond to referrals from external sources and direct contacts.
* Maintain a current tracking system for referral clarity and produce regular reports.
* Analyse referral data to identify local commissioning needs and growth opportunities.
* Work with managers on person-centered assessments covering care needs, environmental suitability, risk management, and transition planning.
* Complete and submit needs assessments with costings and support package requirements.
* Coordinate the assessment process and internal referral meetings.
* Develop a responsive referral and assessment pathway aligned with best practice.
* Act as the first point of contact for stakeholders ensuring timely and responsive communication.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
* Strong understanding of the learning disability and autism sector, including CQC regulations.
* Proven ability to build professional relationships with stakeholders.
* Strong understanding of sector
* Ability to manage staff effectively

What you'll bring:
Essential:
* Experience in assessments, referrals, and placement coordination within supported living or health and social care settings.
* Knowledge of brokerage, purchasing systems, and commissioning portals.
* Ability to write reports for the senior management team
* Understanding of residential and supported living service models.
* Familiarity with funding processes and financial negotiations.
* Experience of working with costing models for placement pricing
* Experience of managing staff and services in social care or health

Desirable:
* Knowledge of how local authorities, councils and ICBs commission and agree services.
* Experience with Positive Behaviour Support (PBS) and trauma-informed practice.
* Understanding of complex needs, forensic histories, and dual diagnoses.

About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full Job description

Could you make a difference where it matters most?
At Isabel Hospice, every pound raised helps us provide compassionate care, comfort and support to people facing one of the most difficult moments in life. Community fundraising sits at the heart of this mission, and we’re now looking for an experienced, inspiring and values-driven Community Fundraising Manager to lead and grow this vital area of income.

This is a big and meaningful role. You’ll shape the future of our community and challenge events fundraising, build powerful relationships across eastern Hertfordshire, and ensure every supporter has an exceptional and ethical fundraising experience, fully aligned with the Fundraising Regulator’s Code of Fundraising Practice.

About the role

As our Community Fundraising Manager, you will:

• Lead the development and delivery of our Community & Challenge Events Fundraising Strategy
• Grow sustainable income by inspiring individuals, groups, schools, businesses and volunteers to support our work
• Build meaningful relationships and provide outstanding donor care from first contact through to long-term stewardship
• Ensure all community fundraising is fully compliant, safe and ethical, protecting supporters, volunteers and the reputation of Isabel Hospice
• Manage, support and develop a motivated Community Fundraising Team
• Work closely with colleagues in Marketing, Communications and across the organisation to deliver compelling, insight-led campaigns
• Represent the hospice at community events, presentations, and meetings, proudly sharing our purpose and impact

This is an opportunity to bring your ideas, your energy and your leadership to a growing and ambitious charity.

About you

You’ll be confident, outgoing, and able to build rapport quickly with people from all walks of life. You’ll bring creativity, warmth, and excellent organisational skills, along with the drive to meet income targets while delivering outstanding supporter care.

You will also bring:

• Proven experience in community and/or events fundraising
• A strong understanding of the supporter journey and how to nurture long-lasting relationships
• Excellent planning, budgeting and organisational abilities
• Experience managing or mentoring staff or volunteers
• The ability to communicate confidently and compassionately with a wide range of people
• A love of variety - you’ll be out in the community, leading your team, analysing data, and developing new ideas
• A commitment to compliance and an understanding of ethical, transparent fundraising
• Self-motivation, creativity, and determination to deliver exceptional fundraising for a cause that truly matters
• A full driving licence and access to your own car

Why join us?

Working at Isabel Hospice means joining a warm, supportive and passionate team who care deeply about our community. You’ll be encouraged to innovate, to build meaningful partnerships and to make the role your own, all while knowing your work is transforming lives every single day.

Benefits

• 27 days holiday plus bank holidays
• Pension and life assurance schemes
• Employee Assistance Programme for health and wellbeing support
• Cycle to work scheme
• Health Service Discounts
• Refer a friend bonus

If you're ready to use your experience and energy to connect communities and make a real impact, we’d love to hear from you!

We reserve the right to close this job earlier if sufficient applications are received, so please apply early to avoid disappointment.

Successful applicants will be required to undertake a DBS check. 

GoodGym brings people together to get fit by doing good — supporting older people, strengthening communities, and creating meaningful social connection. Behind every completed GoodGym task is a committed Operations Support Team working to make sure things run smoothly, safely and with heart.

We’re looking for an Operations Support Team Manager to lead this brilliant group. This is a role at the centre of GoodGym’s work with older people: the team you’ll be managing ensures thousands of tasks happen each year, connecting GoodGymers with people who need practical help or companionship. If you’re energised by problem-solving, motivated by purpose, and excited about building and supporting high-performing teams, you’ll thrive here.

This is an opportunity to shape how GoodGym completes our work with older people. You’ll improve systems, and guide a team that is deeply passionate about the difference their work makes. You’ll be part of a collaborative and mission-driven organisation.

OPERATIONS SUPPORT TEAM MANAGER

Team: Operations Support Team
Reporting to: Head of Operations

Location: Hybrid including Tues - Thurs based in our London office

Salary band: £28,078 - £34,318

Application closing date: 23:59 on 11/01/26

Please note the starting salary will be between the start and middle of the band.

Job overview:

Managing the day-to-day running of the Operations Support Team and increasing the number of GoodGymers completing Missions and Social Visits.
 

 Job Purpose 

• Manage the day-to-day running of Missions and Social Visits

• Manage the delivery of the Older People Operations business plan objectives

• Line manage the operations support team

• Contribute to the strategy of work supporting older people and identify opportunities for improvement

• Motivate operations support team to achieve agreed goals

• Identify areas in need of improvement and feeding back to the tech team. 

• Ensure adherence to the structures, systems and procedures to support volunteers, older people and referral partners in line with the aims of the organisation. 

Performance will be measured on:

• Achievement of team goals

• Smooth management of team

• Feedback from GoodGymers older people
   

Primary Responsibilities

Delivery management

• Manage the delivery of Missions and Social Visits

• Ensure prompt and accurate listing and confirmation of tasks

• Support Ops Support Team to undertake regular monitoring calls and ending pairings 

• Work to maintain balance of referrals and verified GoodGymers

• Monitor agreed performance indicators on older people work and motivate the team to achieve these and improve efficiency

• Oversee mission volunteer verification processes, reporting any concerns to the CEO in a timely manner

Safeguarding

• Be the designated Safeguarding Lead for GoodGym

• Manage and escalate any safeguarding matters arising in line with GoodGym’s Safeguarding Adults policy

• Manage and update GoodGym Safeguarding policies and processes for older people and GoodGymers

• Produce Annual Safeguarding report for Trustees

Referrals for older people

• Provide practical support to referrers where necessary

• Attend external meetings to support these partnerships as required

• Working with Head of Operations to grow and improve referrals for older people

• Feedback to Head of Operations on impact of work

Communications

• Supporting communications team with ideas for case studies, ensure testimonials are regularly updated

• Ensure Operations Support Team’s communication with GoodGymers is appropriate, adequate and ensure GoodGymers feel supported, in line with GoodGym’s ethos 

Reporting:

• Contribute information to reports for funders and funding applications 

• Report on progress to the staff team and trustees 

Management

• Line manage Operations Support Coordinators 

• Manage process of recruiting and supporting Operations volunteers

• Provision of regular support and supervision to the above, identifying and responding to training and development needs 

• Support the recruitment of and be responsible for the induction and training of new Older People Operations Coordinators 

• Provide information and support to staff in the wider central team in order to optimise GoodGym’s work with older people as required

Other Responsibilities

• Review and interpret feedback from older people, GoodGymers and third parties as well as data and flag concerns, operation-critical improvements

• Representing the Operations Support Team at organisation wide meetings

• Leading regular team meetings

• Ensure that information pertaining to older people, coordinators is up to date and is shared, recorded and stored in line with GoodGym’s confidentiality, information sharing and data protection policies.

• Maintain up to date knowledge of legislation, guidance and best practice in the sector

Working relationships

• Line management of Operations Support Coordinators 

• Management of Operations volunteers

• Reporting to Head of Operations

HOW TO APPLY

Please apply on our company website

GoodGym uses forms to ensure that our recruitment process is fair. Please follow the instructions at the top of the form and include as much information as possible. We want to hear how great a fit you are for the role and why you want to work with us. 

The role will oversee the development and administration of the individual giving portfolio at the charity and work closely with the Individual Giving Manger to plan and implement a strategy for growth and exceptional supporter engagement.
                                                                                                    

Job Title: Individual Giving Fundraiser  

Reporting To: Individual Giving and Legacy Manager  

Salary: £30,218 - £37,540 

Hours: 37.5 hours per week 

Location: Based at Alder Hey Children’s Hospital with flexible working  

Job Purpose 

This is an exciting opportunity to join the Individual Giving and Legacy Team at Alder Hey Children’s Charity. The role will oversee the development and administration of the individual giving portfolio at the charity and work closely with the Individual Giving Manger to plan and implement a strategy for growth and exceptional supporter engagement.

Main Duties/ Tasks 

Income Generation & Stewardship  

Work alongside the Individual Giving Manager and Head of Community Fundraising to produce and execute an effective and sustainable individual giving plan. 

Create and implement effective donor journeys to maximise the engagement and retention of supporters. 

Identify potential new individual giving audiences and implement acquisition strategies in order to grow the individual giving database. 

Work across the organisation to champion individual giving and to implement excellent supporter care. 

Work alongside the Individual Giving Manager to manage budgets including forecasting and tracking and making sure costs remain low for maximum return on investment. 

Identify opportunities for colleagues in fundraising and throughout the hospital and pass these on as appropriate. 

Ensure fundraising remains within legal constraints and pays attention to safeguarding requirements.

Work positively and proactively with our volunteer supporters. 

Project Management   

Develop and execute IG programmes and appeals. Programmes include but are not restricted to; Direct Mail, Raffles, Letters from Santa, Payroll Giving.

Work alongside the Marketing Team to create, manage and evaluate innovative and thought-provoking multi-channel campaigns to increase individual giving income. 

Manage individual giving fundraising campaigns such as The Big Give, Giving Tuesday and seasonal appeals.  

Work with internal colleagues and external suppliers, agencies and fulfilment houses, establishing and maintaining effective working relationships. 

Data Management & Reporting   

Manage the selection and segmentation of individual giving data for campaign purposes.  

Oversee the timely importing and exporting of donor data to ensure that supporter records are up to date. 

Use campaign data to report on effectiveness of activity and inform decision making and future planning.  

Ensure all individual giving activity complies with the appropriate regulation and legislation and delivers an excellent experience for supporters.

Identify and develop the systems and processes necessary to deliver effective individual giving activity including the website, social media and email, fundraising database, data analysis tools and social media.  

Work in conjunction with the Finance Manager to ensure all legacy income and communications are recorded. 

Work alongside members of the team to develop fundraising initiatives, attend team meetings, plan and budget. 

Responding to general enquiries from the individual giving, in memory and legacy fundraising email addresses and telephone lines. 

Other Duties 

Be an outstanding advocate for Alder Hey Children’s Charity in line with the core values of the organisation. 

Support, when required, other fundraisers within the Individual Giving and Legacy Team.

Be an active and supportive member of the Alder Hey Children’s Charity team, contributing to the team’s development and working collaboratively with colleagues and volunteers. Attend and support on events run by the fundraising teams where required. 

Any other reasonable duties as required by your line manager. 

Person Specification 

Essential 

Desirable 

Qualifications, Knowledge and Experience 

• Proven experience of managing multi-channel individual giving activity including appeals and recruitment and retention campaigns. 

• Proven record of achieving financial targets & Return on Investment. 

• Proven ability to manage third party supplier relationships e.g., creative agencies, mailing houses.   

• Experience of producing compelling supporter creative and fundraising messages.  

• Proven ability to work closely with internal teams including: Marketing, Operations and Finance. 

• A good working understanding of Data Protection landscape. 

• Good knowledge and experience of using a fundraising database for reporting and analysis. 

• Experience of data selection/segmentation and the effective use of donor data for campaign purposes. 

• Understanding of direct mail campaigns. 

Skills and Attributes 

• Commitment to principles of equality, diversity and collaborative working. 

• Self-sufficient and confident to make decisions within the boundaries of the role. 

• Ability to communicate effectively with staff, volunteers, children, young people and families. 

• Excellent oral and written communication skills. 

• Ability to build strong working relationships with supporters of all levels and backgrounds. 

• Self-motivated and positive attitude with the ability to work under pressure and prioritise in a busy environment.

• Ability to work in a logical, organised manner with a high level of attention to detail. 

• Ability to work effectively as part of a team as well as independently. 

• Competence in Microsoft Office package and video conferencing tools such as Teams. 

• Excellent personal organisation skills, including time and workload management. 

• Understand the necessity of dealing carefully and within data protection legislation, with confidential matters, including handling both personal and business critical information. 

• Knowledge and understanding of fundraising CRM System (Salesforce) 

Additional requirements 

• Strong interest in working for a children’s health charity. 

• An understanding of and commitment to the values of Alder Hey Children’s Charity. 

• Respect for and ability to maintain confidentiality. 

• Willingness to get involved with activities across the Charity.

• High standards of personal conduct, honesty and integrity. 

• Willingness to occasionally work outside of normal office hours. 

Note: This job description is intended to outline the general nature and level of work performed by employees within this role. It is not exhaustive and may be subject to change or modification as required by the needs of Alder Hey Children's Charity. 

Four Day Working Week 

In April 2025, the charity adopted a four-day working week policy, meaning staff previously working 37.5 hours a week are now working 30 hours a week to enable a four-day working week. We are confident that by embracing a more flexible and balanced approach to work, we can continue to create a thriving and fulfilling work environment while driving growth and success for our charity. 

Our Values 

Here at Alder Hey Children’s Charity, our values guide the way in which we work. By being courageous, working together, being passionate about our work, and making sure that we are creative in what we do, helps us to deliver the support necessary so that our Hospital can continue to deliver the very best care for our young patients and their families. Our values are: 

Courage: we try new things and take risks to innovate and drive forward new ideas. We have the courage to speak up and take a stance. We are accountable, responsive and responsible. We are unstoppable. 

Together: we work together as one team, sharing our knowledge and learning. We work in partnership with patients, families, supporters and colleagues. We are respectful, celebrate diversity and empower each other to achieve our aims. 

Passion: we are passionate about what we do and why we do it.  We work together to share and grow. We inspire others. 

Magic: we are fun, creative and child led. We create special moments, provide little extras and go further for our brave young patients.   

Alder Hey Children’s Charity will make every endeavour to make any reasonable adjustments for applicants who require assistance in carrying out their duties due to a disability. Alder Hey Children’s Charity is committed to equal opportunities and positively welcomes applications from all sections of the community. Alder Hey Children’s Charity is committed to safeguarding children and vulnerable adults. The post holder may be required to complete an enhanced DBS disclosure check.

Senior Fundraising Insights and Research Manager (Interim)

We are thrilled to be partnering once again with World Vision UK. As a global Christian humanitarian organisation, World Vision is devoted to tackling the root causes of poverty and injustice, empowering children, families, and communities to thrive. With a commitment to faith in action, they bring transformation to the most vulnerable – driven by God’s unconditional love and compassion.

We’re now seeking an experienced and visionary Interim Senior Fundraising Insights and Research Manager to cover the postholder’s maternity leave. This is a strategic, high-impact role for a data-driven leader who can unlock insight to maximise supporter engagement and drive income growth. You’ll shape and lead the research and insight function, transforming data into clear strategies that sharpen targeting, deepen donor relationships, and enhance campaign performance.

You’ll also lead the development of new supporter segmentation strategies, harness technology to improve CRM systems, and play a key role in World Vision’s ambitious plans to scale Child Sponsorship. From AI-driven analytics to performance dashboards and predictive modelling – this is a hands-on role where your insights will directly fuel mission impact.

The successful candidate must be able to demonstrate:

• Significant leadership experience in research, data analysis, or fundraising insight, ideally within the non-profit or digital fundraising space.

• Expertise in donor segmentation, data-driven decision-making, and fundraising analytics.

• Proven ability to lead a team, communicate complex insights clearly, and influence senior stakeholders.

• Strong technical skills including CRM systems (e.g. Salesforce), data compliance (GDPR), and advanced Excel capabilities.

• A passion for innovation – with an eye on emerging technologies like AI, machine learning, and automation tools.

This is a unique opportunity for a practising Christian professional to lead with purpose. You’ll join a passionate, faith-led team committed to transforming lives and championing the wellbeing of the world’s most vulnerable children.

This role is subject to a basic DBS check, which will be carried out by the employer.

For more information, please contact Adam Stacey, CEO, Charisma Charity Recruitment. Applications should be submitted via the Charisma website and include your CV and a supporting statement.

Charisma is committed to inclusive and accessible recruitment processes. If you have any reasonable adjustments or wish to apply for this role under the Disability Confident Scheme, please confirm in your application, or contact our Operations Teams separately. Charisma will ensure all candidates who disclose that they wish to apply under the Disability Confident Scheme and that meet the minimum criteria for the role will receive an opportunity to interview with the Charisma Consultant representing the vacancy.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion*, sexual orientation, age, or any other category protected by law.

*In accordance with the Equality Act 2010, Part 1, Schedule 9, it is a genuine occupational requirement that the post holder is a practicing Christian and in agreement with World Vision’s mission and values.

Closing date for applications: 16 December 2025

As this is an interim role candidates will be interviewed on a rolling basis. The job could be closed early if a suitable candidate is found. 

Job Title: Operations Manager – Neighbourhood Services
Reporting to: Head of Neighbourhood Services
Direct Reports: Housing Officers, Assistant Housing Officers, Housing Administrators, Tenancy Sustainment Officers
Location: Hybrid (UK-based)
Contract Type: Permanent Hours: Full-time (flexibility required, including occasional evening/weekend work)

About the Organisation We are a large social housing provider managing a diverse portfolio of general-needs homes across multiple communities. Our mission is to provide safe, secure, and affordable homes while building sustainable, thriving neighbourhoods. We are data-led, resident-focused, and committed to continuous improvement and partnership working.

Role Purpose As Operations Manager – Neighbourhood Services, you will lead the day-to-day delivery of tenancy and neighbourhood management services across designated geographical patches. You will manage and develop a multi-disciplinary team, using performance data and resident insight to drive service improvements, enhance resident satisfaction, and create safe, cohesive communities.

Working closely with the Head of Neighbourhood Services and a range of internal and external stakeholders, you will play a key role in shaping and delivering the strategic plan for neighbourhood services, with safeguarding, compliance, and resident-centred outcomes at the core.

Key Responsibilities

Service Delivery & Team Leadership

• Lead, coach, and performance-manage a team of housing professionals to deliver a visible, consistent, and high-quality housing management service.
• Ensure effective tenancy management, estate inspections, enforcement action, and resolution of anti-social behaviour in line with organisational standards and regulatory requirements.
• Build strong partnerships with local authorities, police, support agencies, and community organisations to keep neighbourhoods safe and support vulnerable residents.
• Prepare performance reports and contribute to governance/board-level reporting as required.

Data-Driven Performance & Continuous Improvement

• Use data, trend analysis, and resident insight to monitor performance, identify risks early, and implement improvement plans.
• Embed a culture of evidence-based decision-making across the team.
• Support the development and delivery of service transformation and digital innovation projects.

Customer Focus & Tenancy Sustainment

• Ensure services are inclusive, accessible, and responsive to diverse resident needs.
• Proactively identify residents at risk of tenancy failure and coordinate early intervention with internal and external support services to prevent homelessness.
• Lead or support the development and annual review of tenancy management policies and processes.
• Oversee the resolution of complex complaints, ensuring learning is embedded into service improvements.

Neighbourhood & Estate Management

• Implement a robust estate inspection framework to maintain clean, safe, and well-maintained neighbourhoods.
• Promote community cohesion through resident engagement initiatives, events, and partnership projects.
• Identify opportunities to leverage social value and external funding for community-benefit projects.

Compliance & Risk

• Ensure full compliance with relevant housing legislation, regulatory consumer standards, data protection, and health & safety requirements.
• Identify and manage safeguarding risks, escalating appropriately and working with specialist agencies.
• Maintain operational risk registers and contribute to business-continuity planning.

Budget & Resource Management

• Manage delegated operational budgets, delivering value for money and aligning spend with strategic priorities.

Corporate & Collaborative Working

• Actively contribute to organisation-wide objectives as part of the wider management team.
• Break down silos, share best practice, and foster a “one-team” culture.

Leadership Expectations

• Inspire and motivate teams to deliver excellence, providing clarity, support, and constructive challenge.
• Champion equality, diversity, inclusion, and belonging in all areas of work.
• Role-model resilience, accountability, and a solutions-focused approach.
• Coach and develop team members, building capability and future leadership talent.