Customer services manager jobs

Friends of Moorfields

The Friends of Moorfields is a registered charity supporting the patients and staff at Moorfields Eye Hospital, a world centre of excellence for the specialist treatment of eye diseases.

The Friends provide a range of services to support the work of the hospital – including the purchase of clinical equipment – and managing the trust’s volunteer programme.

The Position

The Volunteer Support Officer is an exciting and challenging role, responsible for assisting the Volunteer Services Manager in the recruitment, administration and support of a network 350+ volunteers throughout the trust, with a focus on Moorfields Network Sites.

The post-holder will be an all-rounder; someone who is comfortable working on their own initiative, is well organised, numerate, and who enjoys the challenges of supporting a small and friendly team. They will be supported to grow and develop in this role, through an active approach to training and development, and through a positive and empowering working environment.

Key Accountabilities

1.  To lead on the recruitment, administration and support the teams of Volunteers at various Moorfields Network Sites.
2. To support the delivery of the ‘Telephone Support Service’
3. To promote and support volunteer services in Moorfields City Road.
4. Other General Duties.

No Recruitment Agencies Please

About Us

We’re Learning and Work Institute, an independent policy and research organisation focused on lifelong learning and better work.

We're focused on the big questions. How do we help more people find work and build careers in a changing jobs market? How do we help people to be active and engaged citizens? How can more adults develop their skills over their lifetime?

About the role

This role within our external affairs team focuses on securing impact for our work through the management and delivery of effective communications, events, campaigns and public affairs work.

This varied role involves management of L&W’s digital communications, press and media work, stakeholder relations and events throughout the year. The role also involves supporting the delivery of L&W’s flagship campaign, Get the Nation Learning, and supporting L&W’s public affairs work. The postholder will work closely with the senior management and research and development teams to develop and deliver effective communications and influencing strategies, and to support fundraising through sponsorship of our events and other communications activities. The role involves working with our team in Wales who lead on campaigns and activities in Wales.

The ideal candidate will need experience of working in a busy communications role; experience of developing and delivering in person and online events; a track record of building relationships with internal and external stakeholders at all levels; flexibility and adaptability; excellent project management skills; and an interest in adult learning, employment and skills policy. 

Duties and Responsibilities

Communications

• Secure press and media coverage for L&W’s work, including proactively identifying opportunities to promote our work, responding to press and media enquiries, and working with colleagues to launch research reports and other outputs.
•  Lead the development of regular and ad-hoc external communications, including press releases, newsletters and marketing communications.
•  Manage our social media channels and website, producing regular, high-quality content.
•  Ensure all activities are monitored and evaluated to assess impact and to inform future work.

Events

• Manage the planning and delivery of L&W’s in-person and online events, including our annual Employment and Skills Convention.
• Work with internal and external colleagues to develop content for L&W’s events, including securing high-profile speakers.
• Secure sponsorship for L&W’s events.
• Ensure all activities are monitored and evaluated to assess impact and to inform future work.

Campaigns

• Support the delivery of Get the Nation Learning, including national awards, Get the Nation Learning Week, and regional adult learning awards.
• Work with colleagues to secure sponsorship for Get the Nation Learning.

Policy and public affairs

• Support the planning and delivery of L&W’s public affairs activities, with a focus on UK Parliament, UK Government, Mayoral Combined Authorities, and local government in England, in order to raise our profile and deliver impact.
• Undertake regular public affairs activities, including: horizon scanning and planning for upcoming parliamentary activity; writing to Ministers and MPs; coordinating parliamentary briefings, parliamentary questions and consultation responses; and other policy influencing opportunities.
• Ensure all activities are monitored and evaluated to assess impact and to inform future work.

Other duties

• Line manage staff according to organisational need.
• Undertake any other duties commensurate with the grade and level of responsibility for this post.

About you

Essential criteria:

• Excellent communication (oral and written), good copywriting, with the ability to tailor communications to a range of audiences.
• Proficient in MS Office.
•  Strong social media skills including the use of platforms such as Bluesky and LinkedIn, with proficiency in the use of web and social media analytics tools, such as Google Analytics.
• Basic design skills and familiarity with design software, such as Canva.
• Proficient in the use of CRM, email marketing and website editing software.
• Strong project management skills.
• Knowledge of the press and media, and how to secure coverage.
• Knowledge of, and commitment to, L&W’s charitable aims and purpose.
• Proven experience in a communications role.
• Experience of designing and managing events.
• Proven ability to work under pressure, prioritise workloads, negotiate and meet deadlines.

Desirable Criteria:

• Knowledge of the policy-making process and how to influence it. 
• Knowledge of current policy and practice in education, skills, and employment, and associated areas of public policy.
• Experience of managing successful influencing campaigns.
• Experience of fundraising, marketing and securing sponsorship to support activities.
• People management.

A full job description and person specification is available on our website.

Benefits

Salary of £35,450 - £44,115, depending on experience and location

- 31 days' holiday increasing to 33 days after 5 years’ service, of which 3 are shutdown days in addition to public holidays.

- Generous company pension scheme with 8% employer contribution

- Group Life Assurance 3*salary

- Hybrid working (with 40%-60% of your time in the office)

- Flexible working practices

- Employee Development Scheme

- Retailer Discounts

- Enhanced occupational maternity, adoption, paternity and shared parental pay

- Enhanced occupational sick pay

- Eye care scheme

- Employee Assistance & Wellbeing Programme

- Gold award in Investors in People

Senior Asset Manager 

We have an exciting opportunity for an experienced Senior Asset Manager to join the inhouse Property Team at Barnardo's  with management responsibility for the Asset Management team.    This is a permanent full-time position which is hybrid ( with access to regional offices) and with  a requirement to travel to meet with colleagues  and  internal stakeholders.

Come and join Barnardo's, our purpose is clear – changing childhoods and changing lives, so that children, young people and families are safe, happy, healthy and hopeful. We've been changing childhoods and changing lives for over 150 years, and we'll be here for as long as is needed.

The role is varied and encompasses management responsibility for the internal Asset Management team,  delivery on strategic projects and relationship management  responsibility with key external consultants.  The Asset Management team deliver services for a large national portfolio and  work closely with our internal stakeholders  (Retail, Childrens Services and Residential) to deliver property solutions which enable them to achieve their business objectives.

It is an Essential requirement that the successful candidate will be a Member of the Royal Institution of Chartered Surveyors and hold a full Driving licence with access to a vehicle.

If you wish to make a difference for children and young people and if you're an expert in property asset management and passionate about supporting colleagues through excellent customer service, we want to hear from you. Recruitment is delivered via our internal Talent team.

Full Time: 36.25 Hours

Ideal Candidate

• Member of the Royal Institution of Chartered Surveyors.
• General Practice Surveying background
• Property and Asset Management experience
• Experience in managing and developing  a team
• Proven track record of negotiating property transactions . 
• Experience in managing projects
• Experience of successfully operating in a large, complex, fast paced, and geographically spread property environment.
• Ability to think outside of the box and provide strategic advice on property matters

• Understanding of property market, trends, challenges and emerging legislation.
• Evidence of active continued professional development to support delivery of the role. 

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

Pay and Reward Framework

We know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's values.  We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people.

Supporter Services Administrator

Position Objective:

• Responding to phone calls, e-mails and letter correspondence from members

• To provide the Fundraising Department with general administrative support

Term of Employment:

Part-time (3 days a week)

Reports to:

International Membership Services Manager

Salary

£28,500 pro rata

Location:

Hybrid in London. Occasional days in the London office will be required.

Primary Responsibilities and Duties:

• Ensure that all member contact, including letter correspondence, e-mails and phone calls, reflects the organisation’s positions and values, contains up-to-date information and is handled in a timely, professional, and efficient manner

• Verify donor data, including demographic, membership, and personal information, and input it into the membership database

• Organise and maintain the Fundraising Department’s administrative systems and procedures, including processing credit and debit card donations, preparing cheque donations for banking, filing financial statements, and adding donations to the database

• Process invoices and liaise with the PETA Foundation US’ Finance Department

• Liaise with external agencies as required

• Sort and distribute the Fundraising Department’s incoming post in a prompt manner, responding as appropriate

• Perform general administrative tasks

• Perform any other duties assigned by the supervisor

Qualifications:

• Experience with Windows, Microsoft Outlook and database systems, preferably Raiser’s Edge

• Experience in a membership services or relevant customer services role

• Knowledge of animal rights issues and PETA UK’s campaigns

• Excellent verbal and written communication skills

• Excellent accuracy, organisational skills and attention to detail

• An understanding of GDPR is desirable

• Ability to maintain strict confidentiality at all times

• Commitment to the objectives of the organisation

• Adherence to a vegan lifestyle strongly preferred

Location: Home-based, Must be Based in West Yorkshire

Please Note: This role is open only to applicants who currently reside in the UK, have the right to work in the UK, and are based in West Yorkshire. Applications that do not meet these criteria or do not clearly state the applicant's location will not be considered.

Closing Date: 5 August 2025

Ref: NC 1371

We’re looking for a home-based Programme Manager to lead an exciting new programme supporting householders to progress with domestic energy retrofit across West Yorkshire. You’ll oversee delivery across Calderdale, Leeds, Bradford, Kirklees, and Wakefield, so you must be based in West Yorkshire and have strong knowledge of the local area.

This is not an IT or construction project management role. We're seeking someone with experience delivering programmes on behalf of clients, working with partners and suppliers, managing quality assurance, and building strategic partnerships with local authorities and other organisations.

The team

The energy teams’ purpose is to enable households, small businesses, and communities to have affordable energy costs and reduce carbon emissions that contribute to climate change. We provide energy advice services, renewable energy expertise and manage and administer loans and grants for energy saving and low or zero-carbon improvements to homes and businesses on behalf of governments, local authorities, and businesses.

We manage programmes across the UK with more being added as we grow in response to demand. We collaborate and support each other, sharing expertise and best practice and innovate to deliver world-class customer experience. Our work is service-focused and seeing the impact we have on the lives of people we support is what brings us to work each day.

What you’ll do

• Managing a consortium of delivery partners to provide a one-stop shop for householders

• Leading on the quality management of the programme

• Developing strong strategic partnerships with local authorities, suppliers, and finance partners

• Supporting delivery of services including:

o Remote and in-person energy advice

o Home visits and installation coordination

o Ongoing relationship management with stakeholders

What you’ll bring

• Proven experience in programme or project management

• A track record of managing delivery on behalf of a client

• Strong coordination and stakeholder engagement skills

• Experience working with external partners and suppliers

• Budget and performance management experience

• Passion for sustainability and community impact. 

Here are some of the benefits we offer:

• Enjoy 25 days of annual leave, plus bank holidays, additional leave based on length of service. We also offer a holiday purchase scheme, giving you the flexibility to buy extra days off to suit your lifestyle.

• Three extra days off over the Christmas period as a gesture of goodwill

• A competitive pension scheme with generous employer contributions

• Flexibility in our ways of working – work from home, in the office, or a mix of both, depending on your role

• Two paid volunteering days per year – a chance to give back to the causes that matter most to you.

Who we are

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.

A culture that supports you

At Energy Saving Trust, flexible working is more than a policy, it’s part of our culture. As a family-friendly employer, we support our colleagues to balance their work and personal lives, whether through flexible hours, compressed weeks, or remote-first arrangements.

Whether you're working from home or visiting one of our hubs in London, Edinburgh, Cardiff or Belfast, you'll find a supportive, inclusive, and trusting environment that helps you thrive. In fact, one of the biggest challenges some of our leaders face is encouraging teams to take more time off, now that’s a culture of trust and autonomy.

To apply please visit our recruitment portal via the apply button. 

Applications close 23.59, 5 August 2025. Interviews are intended to be held 12 August 2025.

We encourage early applications, as we’ll be reviewing candidates and conducting interviews on a rolling basis. This means the role may close before the advertised deadline. Unfortunately, once a vacancy has closed, we are unable to consider further applications. 

Reasonable adjustments: We are a Disability Confident Committed employer. We want to ensure that our recruitment process is inclusive of and accessible for, everyone.

If you think you may need additional support or reasonable adjustments made to any part of the recruitment process, please get in touch. 

Flexible working: We offer a range of flexible working arrangements, including working from home, compressed or part-time hours, job shares and other arrangements. There is no need to justify your preferred working pattern and we encourage our people to work in whichever way helps them to perform at their best.

We will be happy to discuss this and our blended working model at the interview stage with you.

Please note, that we are unable to provide visa sponsorship for this post. To apply for this post, you must be able to demonstrate your eligibility to work in the UK.

Diversity and inclusion

Energy Saving Trust is committed to creating a diverse, inclusive and equitable workplace where everyone can be themselves, with support to be their best.

We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust.

We are a Disability Confident Committed employer and we ringfence a minimum number of interview slots for candidates who apply via the Disability Confident scheme and meet the minimum criteria for a role. 

Job Summary: Coordinating and improving student democracy to ensure all student voices are heard and acted upon

Who we are
 

Part business, part charity, part membership body – students’ unions are all seriously fun places to work. They are organisations in their own right. Professionally run, but different. Professional teams support elected student leaders to make change, improve lives and fulfil potential; we help make it happen. 
 

Founded in 1897, LSE Students' Union is one of the oldest Students' Unions in the UK and is the representative and campaigning body for students at The London School of Economics and Political Science (LSE).  Like other Students' Unions, it also funds and facilitates student activities of campus, including societies, sports clubs through the Athletics Union (AU), the Media Group and Raising and Giving (RAG) charitable fundraising initiatives. 

 

About the job
 

LSESU is looking for someone who is highly organised and passionate about student experience to join our Student Voice Team. You will need to have a good eye for detail, a proactive approach, and be willing to get stuck into all aspects of student democracy. The successful candidate will support the Student Voice Team in the delivery of LSESU’s democratic processes, and lead on key projects such as our annual elections.
 

This role will involve supporting with a variety of tasks, including liaising with key stakeholders, engagement and outreach planning, and database administration. This is the ideal opportunity for someone with an ability to work collaboratively with people, and a passion for delivering high quality opportunities for membership engagement.
 

Who are we looking for?
 

We are looking for a highly motivated team player who is passionate about delivering change within a dynamic and democratic organisation. The successful candidate will have great communication skills and will be able to work with a variety of stakeholders. An interest in democratic procedure and processes, a commitment to equality and diversity, and an ability to handle politically sensitive situations, are all key to the successful delivery of this role.
 

Further to the above, we’re also looking for someone who is proficient in both Microsoft Office, and various social media platforms, and who holds excellent time management skills.
 

Most importantly, we’re looking for someone who wants to get stuck in, contribute to an effective team dynamic, and make a difference. Students’ Unions are innovative, dynamic places to work and we’re so excited about what we’ve got in store for LSE students.
 

 Why apply?
 

Because you’re excited by the challenge! The exact opposite of corporate, we’re progressive, daring and creative individuals working to make a difference in unconventional workplaces.
 

Benefits and Perks
 

In return for your passion and experience we offer:
 

• 25 days of holiday per year (pro rata)
• Additional closure periods at Christmas and Easter
• Free LSE Students’ Union gym membership (including advice from dedicated professionals)
• Cycle to Work scheme enabling significant savings on bicycle purchase
• Access to LSE staff training courses
• Ability to purchase TOTUM (NUS) card, which provides a wide range of discounts
• Flexibility for work-life balance
• Interest-free travel loan

How we recruit
 

We want to ensure all systems, policies and processes are free from bias or discrimination and are fair and accessible, therefore we ask that all candidates complete our Application Process in two stages:
 

Part 1: Supporting Statement (cover letter) is all about you telling us about your suitability for the role and will be used to determine if you are shortlisted for an interview.
In your cover letter, please address the following three questions:
 

·       Q1 Paying particular attention to the job description and person specification, please tell us why you believe you are most suitable for this role?

·       Q2. Please tell us about your values, attitudes and behaviours and why these would be important in the role you are applying for.
 

·       Q3. Please tell us about a time where you have had to juggle multiple priorities from different people and how you handled this.

 

Part 2: (Equal Opportunities Monitoring and Contact Form) is personal information – so we can contact you if you are shortlisted for the interview. It also helps us gather and analyse demographic information about our applicants. This part will only be seen by HR and will not have any impact on shortlisting. 
 
Part 3: CV
 

Application forms are formatted to ensure the equality monitoring data is removed before applications are seen by the shortlisting panel. This process allows us to ensure that the shortlisting is done in a fair and consistent manner and all applicants are given the same opportunity to demonstrate their abilities.

Want to apply?
 

To apply please complete an online application.
 

Recruitment Timeline:
Applications close: 7th September 2025

Shortlisting: w/c 8th September

Interviews: 18th September 2025

Interviews will be held for shortlisted candidates on the 18th September 2025. If you are unable to make these dates, please let us know in the ‘notes’ section of the application portal.
 

Compulsory Requirement - The UK Government sets the legal regulations that we are required to follow. As an employer we must ensure that everyone is eligible to work in the UK and this is done by us checking and making a copy of the correct original identification/documentation before your first day of work. Currently we require you to have the right to work in the UK, as we are not a Home Office approved sponsor.

For 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers. We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.

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​This is an exciting but critical time to join the team as the charity looks to grow and expand its business development, fundraising and income generation efforts across the organisation. This is an excellent opportunity for a passionate individual with exceptional writing and organisational skills plus an eye for detail, to advance in their fundraising career by supporting our vital work.

Brief role description:

As part of the Marketing, Communication and Fundraising Directorate, and led by the Head of Fundraising and Development, the Corporate Development Manager will be supported to be creative in how they grow and uplift our corporate partnerships. They will have an entrepreneurial approach to their work to identify and attract new partnerships whilst being responsible for the relationship management of our established partners, focusing on stewardship, renewals and smart uplifts.

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Interested? Want to know more about the Charity? Check out our website

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Eager to know more the role? Have a look at the Job Description attached.

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​What’s in it for you? Check out the Benefits sheet attached.

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Have we convinced you to apply? If so, submit your CV and Covering Letter by closing date Friday, 22 August 2025.

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​Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. ​If you are an internal applicant, please ensure you have made The People Team aware before applying.

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We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process.

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​We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.

Are you a highly skilled administrator and communicator, passionate about sharing Jesus Christ across cultures? Do you desire to see lives and communities transformed by the good news of Jesus Christ?

The Supporter Relations Coordinator will play a key role in communicating with our new and existing supporters, welcoming visitors to our office, and ensuring enquirers are connected to the right members of our team. The successful applicant will have an opportunity to use their administrative and interpersonal skills to support our team in the development of this ministry across the UK and Ireland as well as throughout East Asia. All of this is vital for our vision to be a catalyst for the Church sharing the good news of Jesus Christ in all its fullness among East Asia’s peoples through all aspects of life.

Are you ready to join us?

A powerful campaigning organisation, Brain Tumour Research is the leading voice of the brain tumour community in the UK. Unique and much needed, we are the only national charity focused on finding a cure for all types of brain tumours. Our work focuses on campaigning to increase the national investment in research into brain tumours to £35 million per year, while fundraising to create a network of seven sustainable Brain Tumour Research Centres of Excellence, across the UK.​

Brain tumours kill more children and adults under the age of 40 than any other cancer, yet just 1% of the national spend on cancer research has been allocated to this devastating disease since records began in 2002.  All of us at Brain Tumour Research are passionate about finding a cure for this devastating disease.  

Job Purpose:

This is a fantastic opportunity for an individual who wants to build a career in the charity sector and make a difference in one of the most innovative and exciting medical research fundraising charities in the UK. ​

As the Community Fundraising Assistant (East), you will play a crucial role in helping the charity meet its strategic plans and objectives, which include campaigning to increase the national investment in brain tumour research to £35 million per year, while fundraising to create a network of seven sustainable Brain Tumour Research Centres of Excellence across the UK. ​

Your role will be to support our East region to generate and grow our income through community fundraising activities, contributing to a regional team target of £1.5 million.  ​

You will possess good time attention to detail and time management skills. You will also have a positive ‘can do’ attitude, a personable manner, and will embrace the desire to make a measurable difference. ​

You’ll enjoy being part of and contributing to a busy, experienced, fast-working, and dedicated fundraising team while working cross-functionally with other departments such as PR, marketing and Research, Policy and Innovation. ​

We ask that the successful candidate be flexible and willing to travel, if there is a large event that our supporters need assistance with. ​

Brain Tumour Research is an exciting, innovative, and ambitious charity. We are passionate about finding a cure for brain tumours through the establishment of dedicated Brain Tumour Research Centres of Excellence around the UK.

Reports to: Community Development Manager - East​

Direct Reports: None ​

Location: Hybrid, working two days (Tuesday and Wednesday) at our Head Office in Milton Keynes. ​

Contract: Permanent   ​

Hours: Full time ​

Salary: circa £27,000​

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Requisite Skills and Experience: ​​

Essential 

• ​Experience of working in an administrative or customer service environment
• A good communicator, with the ability to converse sensitively and empathetically with members of the public, who may be going through current or recent traumatic experiences  Ability to work proactively and independently 
• Flexible, embraces change and development, and can work occasional evenings and weekends when necessary 
• Experience of working with MS Office, especially confident in Word and Excel. 
• Outstanding organisation and time management skills ​
• Access to a car and full driving licence ​​​

Desirable 

• ​Experience of working with a database / CRM / SharePoint and Asana or other task management platforms 
• ​Experience of working with and recruiting volunteers 
• ​Experience in community fundraising, donor management and stewardship ​​

Main duties:  ​

• Respond to supporter fundraising queries from across the East Region, predominantly via email or phone​

• Support the delivery of community fundraising activities and events across the East Region, but predominantly within the areas of London and Home Counties​

• Research and identify opportunities for support from within the East Region ​

• Ensure fundraisers that you support have access to relevant fundraising advice, guidance and accurate signposting, whilst promoting best practice in fundraising ​

• Keep our CRM database fully up to date with information about our supporters and their fundraising activities ​

• Provide administrative support for the East region​

• Work collaboratively with other teams within the organisation​

• Play an active role in the wider Community Fundraising Team and Income Generation Directorate 

This is a fantastic opportunity for someone wanting to take the first steps into developing your Community Fundraising career.​

​If you’re looking for a rewarding challenge, we would love to hear from you!

​​We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.

​We are asking for a CV as the first step but applicants may be asked to provide a targeted covering letter as part of the selection process.  Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.

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Closing Date: 27th August

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We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.

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A part-time role developing, curating, delivering and finessing training for two distinct audiences – training for those who have low digital confidence, as well as young people, in how to use digital devices effectively and efficiently; and also training for those who may come into contact with, or wish to learn about, digital poverty, including staff of corporates and community providers. 

The former audience – learning about digital skills – will need to gain knowledge and understanding about the foundational elements of using laptops, tablets and smartphones.  This includes Essential Digital Skills such as setting passwords, connecting to Wi-Fi and using keyboards, as well as soft skills such as staying safe online, critical thinking and recognising fake news or AI generated imagery.

The latter audience – learning about digital poverty – will need to learn about the causes and impacts of digital poverty, what impact digital exclusion has on families and communities, and how to understand if someone is digitally included.

There may be other training requirements as well – such as training external users of our systems, training corporate volunteers, or a train-the-train model of supporting young people to work with those in their communities.

Key responsibilities

• Work with CEO and SMT to gain a strong understanding of the content we wish to deliver.
• Design a range of standardised training materials, developing curriculum plans, which are able to be tailored easily for cohorts.
• Work with the Head of Development to ensure training meets the needs of potential partners.
• Work with delivery and project officers to understand training requirements as they relate to specific programmatic requirements.
• Deliver training as the lead trainer for the charity, usually in person but sometimes online.
• Work with partner organisations to build strong relationships, especially when working with corporate volunteers.
• Create and implement monitoring and evaluation frameworks to assess the effectiveness of the training, gather feedback and finesse the training models you have created.
• Be able to run a train the trainer model for corporate volunteers, other staff, and young people on specific programmes, briefing them and ensuring consistency and quality.
• Work with the Head of External Affairs to produce high quality materials, including presentations, leaflets and other resources.
• Support marketing, project management, contract management and other functions delivered by other team members.
• Provide accurate reporting on the basis of feedback, participation and other indicators of current success.
• Take a self-sufficient approach to logistical management, whilst also working with colleagues where duties overlap.
• Keep up to date on developments in digital skills, maintaining subject matter knowledge.
• Maintain a strong understanding of the digital poverty landscape, including across policy, research and interventions, to inform training delivery.
• Work with colleagues to role model best practice in training.

The role is remote based - the whole team works from home - but you will need to be able to regularly travel across the UK including potential overnight stays and evening working.  You must feel comfortable being the person who sets up at a training event, and have a hands-on approach.  (The costs of travel are, of course, covered.)

At The National Lottery Community Fund we are committed to making a bigger difference in the years ahead.That’s why being ‘impact-focussed’ is one of our core values.We want to transform how we use evidence in our organisation so that we can identify the communities that most need our funding, demonstrate the difference we make, and take an equity-based approach.Our 2030 strategy ‘It starts with community’ sets stretching goals and puts impact at the heart of what we do. In April, we will launch a new Impact Strategy that will explain how we will do this.

We’re recruiting for an Evaluation Manager to join our Impact and Evaluation Team. In this role, you will design, commission and manage large-scale, complexity-appropriate evaluations, focused on funding programmes or thematic topics driven by our Missions Framework. You’ll advocate for the importance of evaluation and work to improve the understanding of ‘what works’ for communities in relation to our missions.

In addition to evaluation expertise, strong stakeholder management skills are critical: enabling you to get the best from contracts we procure, and work with internal funding staff who are not evaluation specialists. You'll effectively communicate evaluation findings to a variety of audiences, internally and externally. And, you'll have a strong commitment to professional development, staying up-to-date with best practice in evaluation design and delivery. You’ll be part of a team of evaluation experts, providing a brilliant opportunity for peer-to-peer learning.

We are looking for someone with a passion for understanding the difference that the voluntary and community sector makes and using that evidence to improve practice. You will be motivated by helping ensure National Lottery funding makes the greatest difference for communities across the UK.  

Interview Date: Interviews will be held w/c 26 August and will take place online via Microsoft Teams.

Location: We have a hybrid approach to working, work pattern and location will be agreed with the successful candidate. The role can be based at any of our UK offices, these are Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester, Newcastle and Newtown.

Briefing session: We will hold a briefing session to further outline the role and answer questions on the following date via MS Teams:

• 6 August, 12-1pm

If you have any questions on the process or are interested in joining the briefing call on this opportunity, please email our recruitment inbox, email can be found on the advert on our site, and an invite will be sent nearer the time.

On application, please align your supporting statement to the criteria below

Essential criteria

• A professional qualification, bachelor's degree or equivalent level of experience in a relevant discipline covering quantitative and qualitative research methods, experimental and non-experimental evaluation approaches and/or value for money assessments.
• Strong written and verbal communication skills, with the ability to effectively communicate with different audiences.
• Experience of designing tenders, commissioning evaluations and of managing external research/evaluation consultants.
• Experience of ethical frameworks for research and conducting data protection impact assessments
• Experience of working with multiple stakeholders, often with competing priorities, to gain agreement.

Desirable criteria

• Knowledge of standards and best practice for evaluation, including the Magenta Book and Government Functional Standard for Analysis.
• Knowledge of the voluntary and community sector and the funding landscape, and a passion for working in this area.
• A commitment to continuous professional development, learning about new approaches to evaluation and sharing this knowledge with others

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

Job Title: Housing Officer

Salary: £34,298 - £38,109 per annum. Dependent on skills and experience

Hours: Full time (35 hours per week)

Location: Mainly home based while covering a patch in Aylesbury, Oxford and the surrounding villages in Buckinghamshire. There is a requirement to travel and to visit the regional office for 121’s and Team meetings.  This patch would ideally suit someone living in or around Aylesbury

Benefits: 25 days leave, plus bank holidays and an additional 1.5 days complimentary leave. Option to purchase additional annual leave, car leasing scheme, healthcare cash plan, enhanced pension, and more.

About us

Hastoe owns and manages more than 7,500 homes across the south of England from Devon to Norfolk. We own and manage homes in rural and urban locations, and we are England’s leading rural housing specialist. We deliver small housing developments in partnership with local communities 

We are passionate about providing a first-class service for our customers. If you are enthusiastic, customer-focused, and passionate about making a difference to people’s lives, then we want to hear from you.

About the role

As one of our Housing Officers you will be responsible for delivering housing services directly to the residents on your patch reporting into a Housing Team Leader. You will deliver a full range of tenancy and estate services, including:

• Allocations
• Managing rent arrears
• Managing cleaning and grounds maintenance services
• Undertaking health and safety inspections
• Managing antisocial behaviour
• Dealing with a wide range of other tenancy enquiries and issues.

In this role, no two days are the same and you will have a real impact on people’s lives. 

It’s a great opportunity for someone who has housing management experience and wants to take on a fully generic housing management role.

For more information on the role, please see the attached Job Description.

About you

You will need to be customer focussed and enjoy getting out and about meeting our residents. You will be self-motivated and be able to manage your own time effectively.

As this role is home based, you will need to be able to work under minimal supervision.

You will be organised, have an eye for detail and enjoy ‘getting stuck in’ to resolve resident issues, working in partnership with Hastoe colleagues and external organisations.

You will need to be able to drive and have access to your own vehicle as all our Housing Officers cover their own geographical area.

You will be as committed as we are in developing you in the role with access to training and career development. You’ll also need:

• Housing Management experience 
• Strong communication and interpersonal skills
• Problem solving skills and the ability to handle challenging situations
• Experience of managing a diverse workload and effective task prioritisation
• Ability to understand and implement accurate legal documentation and applicable legislation.

Benefits provided

Annual Leave:  Starting at 25 days, plus bank holiday and an addtional 1.5 days complimentary leave, along with the option to purchase additional leave.

Enhanced Pension: Hastoe's employer contributions start at 5% and are based on matching of your own contribution level plus 2%, up to a maximum of 8%.

Other benefits include:

• Flexible working opportunities.
• Annual leave increasing with length of service up to a maximum of 28 days (pro rata for part time employees).
• Discounts for local shops, restaurants and gym membership.
• Cycle and Car Leasing Scheme.
• Employee Assistance Programme (EAP) – confidential phone and online support and resources service with 24/7 access.
• Health Cash Plan (a type of health insurance).
• 3 x Life Assurance from day 1, for all pension holders. 
• A supportive working environment with ongoing learning and development opportunities.
• Long Service awards.

A personal note from Claire Owen, your hiring manager:

“Working in the Housing team is great because no two days are the same, this role is a great opportunity to join an amazing team and organisation where you will be fully support to develop and progress your career.”

This post is subject to background checks. For more information on this, please see the advert on our Careers Page.

Richmond Borough Mind is a vibrant local charity that has been supporting and providing services for adults affected by mental health problems and their carers for over 60 years. 

We are looking for a dynamic and experienced Adults Peer Support Worker to join our busy Peer Support team. You will have your own lived experience of mental health issues and be able to use this experience as well as your professional skills and knowledge to support others.

RB Mind has run effective peer-led services for many years. The role will be supported by RB Mind Senior Peer Support Workers, and the Peer Support Coordinator in South West London St George’s Mental Health Trust (SWLStG). Successful candidates will receive comprehensive training and clinical supervision.

With the expansion of our work in this area we aim to reduce waiting times, reduce the number of people going into crisis, address inequalities and support transitions from youth to adult services. We offer holistic and personalised care and support to service users.

The role has its own caseload and provides a range of support and person-centred interventions to meet these needs, which could include group support, one-to-one interventions and signposting where specialist advice is needed.

We are looking for someone who is passionate about motivating and coaching individuals with mental health issues, and able to support people on their journey to recovery. As well as having an empathy with the core values of RB Mind, the successful applicant will have the skills to provide person-centred support through one-to-one sessions and facilitating groups. You will have an awareness of the boundaries we work within when supporting vulnerable adults. You should be enthusiastic and self-motivated, and must be able to work on your own initiative.

This is a partnership project with South West London St George’s Mental Health Trust (SWLStG), locally led by Richmond Borough Mind.

Richmond Borough Mind values diversity and difference.  We welcome applicants from all sections of the community.

Benefits of working for RB Mind: 

· 25 days annual leave plus bank holidays per year, increasing by 1 day per full

year of service (up to a maximum of 30 days) [pro rata]. 

· Bonus 1 day of annual leave per year over the festive period

· Contributory Pension Scheme 

· Employee Assistance Programme (EAP) 

· Training and personal development opportunities 

· Staff away days and socials 

· Access to shared resources and training opportunities via Mind Federated Network 

We are actively interviewing as applications come in.

Edward Gibbons House is seeking an enthusiastic Senior Substance Misuse Worker to support our amazing residents.

Providence Row Housing Association has been helping homeless people in East London since 1860. We provide social housing along with excellent services that aim to support homeless people with complex needs and enable their recovery. We remain committed to our East London roots and currently serve the communities in Tower Hamlets, Hackney and the City of London.

Our Senior Substance Misuse Worker works alongside members of the support team to create a safe and welcoming environment within a psychologically informed environment. You will contribute to the development of the recovery hub, by providing expertise in alcohol and drug misuse. Taking a lead role in delivering training/ advising staff on substance misuse issues, liaison with substance misuse agencies, facilitating multidisciplinary case conferences and negotiating access to detox and treatment services. Carrying out assessments of drug and alcohol usage with key clients, delivering brief and extended interventions, outlining risks, advice on harm minimisation and refer to specialist agencies.

You will also conduct surveys of residents view and opinions, assist with audits and reporting on the service, help to ensure compliance with regulation and best practice, and work with a Support Team which promotes person centred coproduced approaches.

You need to have experience of working with homeless people with complex needs, have a good understanding of strengths, needs, and risks they experience. Be competent with computer systems, and comfortable completing regular performance reports. The Senior Substance Misuse Worker is a day shift based role with evening and weekend working.

PRHA is seeking to increase diversity within our organisation. We would welcome interest from people with experience of homelessness, from a black or minority ethnic background and/or with a disability. 

For further details please see the full job description.