Customer services manager jobs

Senior Fundraiser (Corporate Partnerships) — 0.8 FTE

Salary: £38,000–£45,000 pro rata (depending on experience)

Hours: 0.8 FTE (4 days per week) flexible pattern available

Contract: 12/24-month fixed term with strong potential to extend/convert to permanent (subject to funding and performance) Location: Hybrid — typically 60–80% remote with 20–40% in-person time in Hammersmith & Fulham (meetings, partner visits, events)

Pension: 7% employer contribution

Reports to: Chief Executive Officer

Start date: As soon as possible 

Make a borough-wide difference. Help build a values-led corporate partnerships programme that channels investment, skills and opportunities to youth organisations across Hammersmith & Fulham.

About Young Hammersmith & Fulham Foundation

Young H&F strengthens the youth sector in Hammersmith & Fulham by supporting the organisations and professionals working with young people. With 100+ members (from grassroots groups to larger charities), we convene, fund, and champion a community led, youth-voice approach so that every young person can thrive. 

Role Overview

This senior, hands-on role will lead our corporate fundraising, winning, growing, and stewarding strategic partnerships that deliver both income and impact. You’ll shape a clear offer for businesses (from White City Innovation District players to household names), design engaging staff experiences, and tell the story of one partnership → borough-wide impact. You’ll work closely with the CEO, trustees and colleagues in Partnerships/Grants, Impact and Comms. You’ll also have delivery resources to succeed: access to consultancy for prospect research, bid support, creative, etc., and a campaign/event budget.

Targets & Trajectory (guiding KPIs):

• Income: £75k–£125k secured within 18 months; £150k–£200k by end of year two.

• Portfolio: 15+ active corporate relationships; 95% retention.

• Pipeline: Balanced mix of local (e.g., White City Innovation District) and London-wide corporates. 

• Engagement: Deliver 1–2 cultivation events/year with team and trustee involvement.

 Key Responsibilities

1) New Business & Pipeline

• Build and manage a tiered prospect pipeline (e.g., Disney, Imperial College London, L’Oréal; innovation district and borough anchor institutions).

• Lead outreach, discovery, and tailored proposals for £10k–£50k+ partnerships (CIC/CSR/ESG, sponsorship, skills/volunteering, payroll giving, in-kind, cause-related marketing).

• Co-create compelling value propositions and packages (local stories + measurable outcomes + staff engagement).

• Use the consultancy budget strategically (e.g., research, copy/design, senior introductions) to accelerate conversion. 

2) Account Management & Stewardship

• Provide excellent partner experience and stewardship plans; agree on KPIs/MOUs and deliverables; renew and grow multi-year partnerships.

• Design staff engagement that goes beyond volunteering: insight sessions, youth-led events, site visits, mentoring, pro-bono sprints.

• Work with Impact to evidence results (dashboards, case studies, SROI), and with Comms on brand-aligned content and events.

3) Strategy, Governance & Reporting

• Own the corporate income plan aligned to our Revenue Growth Strategy (with realistic quarterly milestones and early-warning triggers).

• Track pipeline and income on the CRM; produce quarterly RAG dashboards for the Task Force/Board.

• Uphold ethical screening and brand alignment; ensure legal/compliance and safeguarding standards are met. 

4) Internal & External Collaboration

• Partner with Partnerships & Grants to align offers and avoid duplication (trusts/consortia insight sharing).

• Leverage the CEO and trustees for warm introductions; brief and support them for pitches/cultivation.

• Champion youth voice and member benefits in every partnership.

Person Specification

We know excellent partnership builders come from varied backgrounds. If you meet most of the criteria and are excited by the role, we encourage you to apply.

Experience & Knowledge (essential)

• Demonstrable success personally securing and growing £10k–£50k+ partnerships in the charity or commercial/corporate sector (e.g., CSR/ESG, B2B partnerships, sponsorship, key accounts).

• Strong track record of account management and stewardship with senior stakeholders; confident in negotiation and renewal.

• Clear understanding of why companies partner (brand, people, purpose, place) and how to align offers to business goals. 

Skills & Abilities (essential)

• Outstanding relationship management; credible with senior leaders; collaborative with internal teams.

• Excellent storytelling and proposal writing; persuasive presentations; ability to tailor value propositions.

• Organised and data-literate, manages pipeline, forecasts income, and meets deadlines across multiple prospects.

• Proactive, resilient and solutions-focused; comfortable working autonomously in a small, agile team. 

Desirable

• Knowledge of the youth/education/community sector and/or Hammersmith & Fulham landscape.

• Experience designing staff engagement/volunteering offers and cause related campaigns.

• Familiarity with impact reporting (e.g., outcomes frameworks, SROI) and charity CRM systems.

• Capable of identifying potential major donors within corporate settings 

Values & Behaviours

• Commitment to Young H&F’s mission, youth voice, and community-led practice.

• High standards of integrity, inclusion and safeguarding.

• Curiosity, creativity and a growth mindset. 

Key Relationships

Internal: CEO; Partnerships & Grants; Impact; Marketing & Comms; trustees.

External: Corporate leaders/CSR & ESG teams; local business forums; public sector partners; member organisations. 

Rewards & Benefits

• Salary £38k–£45k pro rata (DOE) and 7% employer pension.

• Hybrid & flexible working (pattern by agreement; core meetings in-borough).

• 25 days annual leave + bank holidays (pro rata); Christmas closure.

• Reasonable expenses covered (travel/hospitality when meeting partners).

• Work phone; death-in-service insurance (3× salary); Cycle to Work & tech purchase schemes.

• Professional development (training, coaching) and team away days.

• Delivery resources: £15k consultancy and £5k campaign/event budget to support success. 

How to Apply & Accessibility

Please send your CV and a 2-page cover letter explaining how you meet the criteria and what excites you about this role.

• Deadline: 20th October

• Interviews: w/c 3rd November — likely a panel interview and a short practical task (e.g., a 10-minute partnership pitch).

 • We are committed to equity, diversity and inclusion and welcome applications from candidates of all backgrounds.

• We will gladly make reasonable adjustments throughout the process. If you’d like to discuss access needs or an alternative application format, please get in touch with us. 

Notes on Flexibility

This post is advertised at 0.8 FTE. We’re open to discussing alternative patterns with exceptional candidates. The contract is for 12/24 months initially, with a strong expectation to extend, subject to funding and performance (aligned to our 18–24-month income plan). 

Be at the heart of a unique organisation with a heritage mission.

We’re seeking a Business Support Officer to play a central role in our small, collaborative team. You’ll support governance, finance and communications while developing a broad skill set in a charity that protects one of London’s most distinctive neighbourhoods.

The Hampstead Garden Suburb Trust safeguards one of the capital’s most remarkable places - an internationally important example of early 20th-century town planning and architecture. Our work balances heritage conservation with the needs of modern life, helping residents care for their homes and green spaces while preserving the Suburb’s special character.

This is a varied role at the centre of the Trust’s daily operations. You’ll be the first point of contact for residents and stakeholders, keep our records and systems accurate, prepare papers and minutes for trustee meetings, support communications (including social media), and help ensure the office runs smoothly. It’s a great opportunity if you enjoy both people-facing and detailed administrative work, value accuracy, and want to develop across governance, finance and heritage.

What you’ll be working on

• Acting as the first point of contact for residents and stakeholders, responding promptly and courteously

• Preparing and circulating meeting packs, taking clear minutes, and supporting trustee and committee meetings

• Managing office systems, databases and spreadsheets, keeping property and financial records accurate

• Sharing data with external accountants and assisting with reconciliations

• Supporting communications, including notices and social media posts

• Helping with the smooth running of the office, including meeting preparation

This job is for you if…

• You are organised, accurate and comfortable working with data and spreadsheets

• You communicate clearly in writing and in person (minute-taking experience is a bonus)

• You are confident with IT, including Microsoft 365 (social media skills welcome)

• You enjoy being part of a small, supportive team where your contribution is visible

• You are keen to develop your skills across governance, finance, communications and heritage

Key details

• Salary: £29,000–£31,000 per year, depending on skills and experience

• Hours: Full-time, 9am–5pm, office-based in Hampstead Garden Suburb (NW11)

• Annual leave: 25 days plus bank holidays

• Contract: Permanent

• Evening meetings: Around 16 per year (time off in lieu given)

Urban Saints (formally known as Crusaders) equips youth leaders to disciple young people in today's changing world. Our vision is to see every young person given the opportunity to explore faith, wherever they are.

About the role

As our Support Care Coordinator, you will be the friendly and professional first point of contact for our valued Crusaders Associates, those who have been on the journey with Urban Saints since we were known as Crusaders. You’ll play a key role in delivering exceptional supporter experiences. Your work will help continue and build lasting relationships that inspire ongoing support for our mission from those who have journeyed with us over many years.

You'll be responsible for:

• Responding to associate enquiries via phone, email, and post in a timely, warm, and professional manner, with empathy and attention to detail throughout.
• Listening and responding to the needs of each supporter, understanding their motivations and experiences to foster long-term relationships.
• Developing a programme to regularly thank donors for their support.
• Ensuring supporters feel valued and appreciated.
• Maintaining accurate supporter records on our CRM system, ensuring compliance with GDPR.
• Working closely with the Head of Development to ensure consistent messaging and supporter journeys.

Location

The role is home-based with regular travel required to visit supporters and to supporter events across the UK.

Please note, it's a requirement of the role that you have a UK driving licence and access to a car.

About You

We’re looking for a compassionate and highly organised individual who excels in building meaningful relationships and delivering exceptional supporter care. You will have experience of working with supporters, or in a donor relations role, and be an excellent communicator. 

This post is subject to an Occupational Requirement that the post holder is a committed Christian under Part 1 of Schedule 9 to the Equality Act 2010.

How to Apply

Please fill out our application form which you can find on our website. The closing date for applications is Friday the 24th of October at Midday. 

Benefits Advisor
Salary £27,000 FTE,  17.5 - 21 hours per week, 6.6 weeks holiday   
Remote working with occasional travel for events and meetings in West Sussex
 

Are you a skilled benefits advisor with a passion for maximising income for children and young people with special educational needs and disabilities?  

We have an exciting opportunity for someone to join a rapidly growing caring charity with the benefits of flexible family friendly working (from home), generous holiday, pension scheme, travel expenses, laptop and phone provided.  

Reaching Families was established in 2008 to empower, inform and support parent-carers and families of children and young people with special educational needs and disabilities in West Sussex.  We achieve this through the delivery of our services providing information, training and peer support.

Our Benefits Advice Service provides support to parents of children and young people with SEND in West Sussex applying for Carer’s Allowance, Disability Living Allowance (DLA) and Personal Independent Payments (PIP).  Offering 1-2-1 advice sessions on the above benefits, support with claim checking of draft applications, information resources on benefits and other sources of financial support, and training workshops on DLA, PIP and Universal Credit.

We are looking to recruit a skilled and motivated benefits advisor to join our team
The post holder will be responsible for the delivery of advice and guidance on Carers Allowance, Disability Living Allowance and Personal Independence Payment to parent-carers of children and young people with SEND in West Sussex.

Person Specification (essential):
• Proven experience of providing welfare and benefits advice preferably gained with either children or adults with disabilities
• Experience of using CRM databases 
• Experience of using MS Office including SharePoint
• Understanding of challenges facing parents and carers of children with SEND 
• In-depth knowledge of Carers Allowance, DLA and PIP)
• Passionate about improving the life chances of children with SEND and their parents/carers, and families
See attached job description for details and full criteria 

We welcome applications from all members of the community and value diversity in the organisation. Please contact us if you require any reasonable adjustments to be made to the application or interview process due to any disability or health requirements. 

Closing date for applications is 6th October 2025 

Interviews to be held in Littlehampton on 16th October 2025 

To apply please complete the attached application form and share why you feel you fit the role and person specification (see attached documents) 

Early Years Advisor

We are looking for Early Years Advisors to join the team supporting the contract delivery of our Maths Champions programmes.

Maths Champions is an online professional development programme, enabling early years settings to access CPD from their setting without the need to release staff to attend external training. The programme provides a range of evidence based training, reflective tools, resources and support from an Early Years Advisor.

This role offers remote working and there are 8 positions available.

Position: Early Years Advisor (Champions Programme) x8 posts

Location: Homebased

Hours: 37 hours per week

Salary: 30k increasing to £32k following probation

Contract: Fixed term contract until 31st July 2027 

Benefits: Include 26 days’ holiday, rising to 30 after service increments plus 8 bank holiday, Personal Pension Scheme, Healthcare Cash Plan, Employee Assistance Programme, Staff Awards Scheme, Company Sick Pay Scheme, flexible working patterns

Closing Date: 3rd October 2025. Interviews will be taking place on a rolling basis commencing from 15th September and if suitable candidates are found the role may close earlier than advertised.

The Role

You will support the contract delivery of the Maths Champions programmes, ensuring contract milestones are met. The Champions programmes are online professional development programmes designed to support early years settings to drive continuous improvement and increase high standards in early education for children from birth to five years, in line with the Organisation’s mission to promote quality in early years for UK and international customers.

Working closely with other early years advisors, delivery partners, managers and cross teams, you will be responsible for the delivery of Champions programmes.

You will work with the private, voluntary, maintained and independent sectors, and school provision providing advice and support relating to Champions programmes that enable practitioners within nursery settings with practice improvement resulting in better outcomes for children.

About You

You will have experience of working in early years, leading practice specifically in maths language, literacy and communication as an early years professional or an early years teacher

Successful candidates will have experience of:

• Coaching and mentoring early years practitioners to support practice improvement
• Customer service or related experience
• Multi-agency partnership working
• Developing and securing strong partnerships
• Involvement with early year’s networks or groups
• Product development and review

To apply please submit your CV along with a covering letter detailing how your skills, knowledge and experience meet the requirements of the role.

About the Organisation

The organisation is a national charity and membership association specifically for nurseries. They work in partnership with nurseries, local authorities, national government and a range of partners to develop an environment in which early learning and care can flourish.

The organisation is committed to a policy of equal opportunities and is actively opposed to discrimination in society.

You may also have experience in areas such as Early Years, Early Years Advisor, Early Years  Practitioner, Early Years  Teacher, Programmes, Programme Officer, Maths, Teacher, Teaching, Coaching, Customer Service, Education, Schools.  #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Role Title: Corporate Partnerships Lead
Salary: £32,861 to £40,357 per annum
Contract Type: Full-time, Permanent
Location: Barnwell Road, Enterprise Campus, Alconbury Weald, Huntingdon, Cambridgeshire PE28 with hybrid working: 3 days in office (Alconbury Weald), 2 days from home
Reporting to: Corporate, Community and Events Fundraising Manager

Could you use your skills to help save lives across Cambridgeshire, Bedfordshire and the East of England?

Do you thrive on building meaningful, high-impact partnerships that deliver real change?

We’re looking for a Corporate Partnerships Lead to drive the growth of our corporate fundraising programme and unlock exciting new opportunities for support.

In this pivotal role, you’ll lead on securing new corporate partnership as well as nurturing and growing existing relationships

This role would suit someone with proven experience in corporate fundraising or partnership management who is ready to take the next step in their career – bringing their creativity, energy, and relationship-building skills to a role where they can make a real difference.

You’ll be joining a friendly, supportive and passionate team within an organisation that’s ambitious, collaborative and committed to development. If you’re proactive, strategic, and motivated by making a difference, we’d love to hear from you.

Role Summary

• Develop, manage, and deliver a sustainable corporate fundraising strategy that drives income growth through new and existing partnerships.
• Lead the identification and securing of sponsorship for charity-led events and campaigns.
• Build and maintain strong, long-term relationships with corporate partners, delivering excellent stewardship and engagement opportunities.
• Develop meaningful employee engagement initiatives and bespoke partnership benefits.
• Collaborate across the organisation to maximise fundraising opportunities and ensure corporate partnerships align with the charity’s mission.

To be successful in this role, you will have:

• Proven experience in corporate fundraising or corporate partnership management, with a track record of securing five-figure partnerships.
• Strong understanding of new business principles, including lead generation, prospect cultivation, and pipeline management.
• Demonstrable success in stewardship planning and partnership growth.
• Excellent relationship-building and influencing skills, with the ability to engage stakeholders at all levels.
• Strong organisational skills and the ability to manage multiple projects and deadlines.
• Commercial acumen and experience negotiating partnership agreements.
• Competence in using CRM systems to manage pipelines, track performance, and report on outcomes.
• Knowledge of GDPR and data protection requirements in fundraising.
• A proactive, positive, and flexible approach, including occasional travel to partner sites.
• A full UK driving licence and access to a vehicle.

About Magpas Air Ambulance

We operate a hybrid working policy, giving flexibility to work from home and the office while meeting the needs of the Charity. Please make sure that any application clearly demonstrates that you live or will be living within a commutable distance of the main place of work.

We offer a range of benefits including an employee Assistance Programme, generous holiday entitlement, staff survey, access to occupational health services, flexible working, learning and development opportunities, long service awards, social events, supportive working culture and staff car parking.

Magpas Air Ambulance is committed to providing equality of opportunity and valuing diversity for all current and prospective staff, volunteers and Trustees. We aim to create an environment where everyone can be the best they can be, where they feel welcome and are free from bias and discrimination. We encourage applicants from diverse backgrounds to apply.

Magpas Air Ambulance is committed to the Armed Forces Covenant and as such welcomes members of the Armed Forces to apply.

If you are looking for a new opportunity within a supportive and exciting environment, we would love to hear from you.

Closing date: 1st October 2025
Interview date: 9th October 2025
Please note that they reserve the right to remove this advert prior to the advertised date, dependent on the level of response received. You are therefore advised to apply at your earliest convenience.

Interested?

If you would like to find out more, please click the button to be directed to our website, where you can complete the application process.

This role is subject to a Disclosure and Barring Service (DBS) check.

If you do not hear from us in 2 weeks from the closing date after submitting a final application, unfortunately this means you have not been shortlisted to the next stage of the selection process.

We request no contact from agencies or media sales.

Fundraising and Marketing Assistant

We are looking for a Fundraising and Marketing Assistant to join our small, passionate team in this hybrid working role.

This is an exciting opportunity to help deliver our ambitious fundraising and marketing strategies, expanding our reach and impact in the community.

Position: Fundraising and Marketing Assistant
Location: Leigh Park, Hampshire – Hybrid (50% office-based)
Salary: £15,795 - £16,380 per annum (£25,974 - £26,936 FTE)
Hours: Part time (22.5 hours per week)
Contract: Permanent

Closing Date: Monday 6th October 2025 at 11.59pm
 

The Role

This new role will enhance our fundraising and marketing activities, connecting with diverse audiences including young people, families, professionals, and supporters. You will create compelling digital content, manage our website, social media, and email campaigns, and support donor stewardship and fundraising administration using our CRM system (Donorfy).

You will:

• Create and manage engaging content across website, social media, and email campaigns.
• Support donor and community fundraiser stewardship, ensuring excellent relationship management.
• Assist with small and medium-sized trust and grant applications.
• Analyse digital performance to inform and improve strategies.
• Maintain and enhance our website and CRM database.

If you are creative, proactive, and driven by purpose, and you enjoy both content creation and using data to amplify impact, we would love to hear from you.

About You

We are seeking someone with excellent communication skills, a flair for digital content, and an interest in supporting our mission.

You will have:

• Experience in a communications or marketing role.
• Experience creating content across websites, social media, and email marketing.
• Skills in using platforms such as Canva, Mailchimp, and JustGiving.
• Strong writing, editing, and relationship-building skills.
• The ability to manage multiple projects and deadlines in a busy environment.

Desirable:

• Experience supporting fundraising initiatives and donor stewardship.
• Knowledge of CRM systems, preferably Donorfy.
• Experience creating multimedia content such as videos and graphics.

Benefits Include:

• Work laptop for hybrid working.
• Generous annual leave plus bank holidays.
• Flexible start and finish times (between 8am–6pm).
• Flexible hours for appointments and caring responsibilities.
• 3% employer pension contribution (if eligible).
• Paid sick leave.

To apply

Please submit a full CV (accounting for all gaps in employment - for Safer Recruitment) and a covering letter detailing why you believe you are right for this role and your experience in all ‘essential’ criteria of the person specification.

About the organisation:
This charity is based in Leigh Park, Hampshire, dedicated to supporting young people and families. We provide a range of services including counselling, advice, outreach, and community engagement. Our goal is to make a positive difference in the lives of those we serve, and we are proud to be a trusted, specialist charity in our community.

We are an equal opportunities employer and welcome applications from all sections of the community.

Other roles you may have experience of could include: Marketing Assistant, Fundraising Assistant, Communications Officer, Digital Marketing Executive, Fundraising Officer, Marketing and Fundraising Coordinator, Communications and Fundraising Assistant.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

We’re looking to grow our Fundraising Team to expand and strengthen fundraising opportunities for our community. Are you the Fundraising Administrator we need to support our amazing fundraisers and help drive lasting change?

Endometriosis impacts the physical and mental health of 10% of women and those assigned female at birth, from puberty to menopause - although the impact may be felt for life. Yet it’s a disease most people have never heard of, do not understand and currently has no cure. It takes on average, almost nine years to receive a diagnosis in the UK, leaving many living in pain and without answers.

As the UK’s leading charity for all those affected by endometriosis, we’re determined to change this and ensure that everyone gets prompt diagnosis and the best treatment and support. We have big ambitions in our strategy, focused on raising awareness, better supporting those with endometriosis, driving down diagnosis times, and campaigning for improved treatments and access to services, all possible thanks to the incredible efforts and generosity of our supporters. Last year, almost 70% of our income was from public donations and fundraising, which is incredible. Our goal is to make every supporter feel valued while growing diverse and sustainable income streams. It’s a big challenge for a small team, and that’s where you come in.

Endometriosis UK is looking for a highly motivated Fundraising Administrator to join our busy fundraising team and help support our growth. This will include working across Community Fundraising, Individual Giving, Trusts &Grants, and our Endometriosis Friendly Employer scheme, by providing administrative and logistical support. Whilst you will not need specific experience in all these areas, you will enjoy working with people, be organised, enthusiastic, and proactive, with a willingness to learn.

This is an exciting opportunity to help drive Endometriosis UK’s work forward and play a key role in the future of our fundraising.

Position: Business Intelligence Reporting Lead
Type: Full-time (35 hours a week), permanent
Location: Office-based in London, with flexibility to work remotely
Salary: £44,339 per annum plus excellent benefits *
Salary Band and Job Family: Band 3, Profession/Technical

*you’ll start at our entry point salary of £44,339 per annum, increasing to £47,110 after 6 months service and satisfactory performance and to £49,881 after a further 6 months.

About us 

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus. 

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information. 

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job 

This year, we’ve embarked on a bold, strategic initiative to enhance our data capabilities.

We’re aiming to improve our data use, integration and analytics to increase engagement, maximise impact and drive forward our strategic goals. With a key focus on effective and efficient operations, collaboration and continuous improvement in our Technology, Strategy and Business Intelligence teams.

To achieve this ambition, we’ve developed a new technology infrastructure which we are calling “Sage”.  We’re implementing new technology infrastructure this year (such as our new CRM system and suite of data tools – Microsoft Dynamics).

The Business Intelligence Reporting Lead will be the MS Society’s leading expert in Power BI and other reporting tools, playing a crucial role in enhancing the organisation’s data maturity and decision-making capabilities. They will be responsible for the design, development, and management of BI reports and dashboards across multiple BI tools, overseeing their full lifecycle from requirements gathering to deployment, maintenance, and optimisation. This includes providing best practice guidance for reporting within systems such as Dynamics and Assemble.

As the expert of BI reporting, they will ensure that staff have access to data, and that reporting mechanisms remains available, effective, and continuously developed to address new and existing challenges. This will involve complex data troubleshooting, including resolving process inefficiencies, data quality issues, and user knowledge gaps. They will work closely with other teams to investigate and resolve these issues.

The BI reporting Lead will contribute to the MS Society’s data, digital, and technical strategy, particularly within Microsoft Azure data architecture, and play a key role in shaping the strategic use of BI tools across the organisation. Through independent research, collaboration with peers, and engagement with stakeholders, they will define the future direction of BI tools, ensuring that the MS Society can fully leverage its data for informed decision-making and operational efficiency.

More information about our job opportunities and how to apply can be found on our MS Society website.

Closing date for applications: 9am on Friday 10 October 2025

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

We particularly welcome applications from disabled people and or people from minoritised ethnic backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our recruitment and selection process 

• The first round of our recruitment and selection process includes an interview with competency-based questions.
• Our recruitment and selection process might also include extra tasks. For example, a written or Microsoft Excel test or making a presentation.  
• We’ll let you know what the selection process will include when we invite you to interview. You can ask for any more reasonable adjustments for the interview as part of the invitation.
• You might also be invited for a second interview. We’ll let you know about this during the selection process.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 39 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Job Title: Programme Coordinator – Careers, Events and Pathways

Department: Youth and Employability  

Reports to: Senior Manager

Salary: £25,000 -£28,000 per annum (Depending on experience)

Contract: 12 Month – Fixed Term Contract

Closing Date: 9:00am, 3rd October 2025

Brentford FC Community Sports Trust

With community work spanning three decades, Brentford FC Community Sports Trust has established itself as a pioneering organisation for the local community. It uses the power of sport to educate, motivate and inspire people from all walks of life.

Working in partnership with Brentford FC, the Trust offers a portfolio of programmes in education, health, sports participation and community engagement. The Trust has won the ‘Football League Community Club of the Year’ award four times and now employs more than 100 members of staff.

Inclusion Statement

Brentford FCCST is an organisation which values and is passionate about diversity and inclusivity. We welcome and encourage applications from qualified candidates, including those from underrepresented groups such as those from ethnically diverse backgrounds, women, those from the LGBTQ+ community and those with disabilities. Should you require any workplace accommodations (also known as ‘reasonable adjustments), you will have the opportunity to let us know at the appropriate points in the hiring process.

Safeguarding Statement

Brentford FCCST is committed to equality, the safeguarding and welfare of all children and adults at risk. This responsibility is shared by all staff and volunteers at the club, safeguarding is everyone’s responsibility. Staff will be required to undertake regular safeguarding training to enable and reinforce a proactive approach to safeguarding. This role requires the post holder to apply all relevant policies and uphold the club’s commitment to safeguarding vulnerable people to ensure a safe environment for all. This includes the timely reporting of any safeguarding concern to the safeguarding team. We remind those barred from regulated activity that it is an offence to apply for such positions.

General Trust Accountabilities

• To ensure compliance with all relevant policies, including health and safety and safeguarding policies
• To ensure compliance with all relevant legal, regulatory, ethical and social requirements
• To ensure compliance with the Trust’s Code of Conduct.
• To build and maintain good working relationships both internally and externally, maintaining a professional image at all times when representing Brentford FC Community Sports Trust
• To keep confidential any information gained regarding the Trust and its personnel
• To maintain a flexible approach to work at all times

The Youth and Employability Department

Over the past five years, Brentford FC CST has significantly expanded its Youth and Employability provision. The department provides a diverse range of informal and formal learning opportunities designed to help young people develop essential life skills, engage with their local communities and prepare for the world of work. Our programmes support their transition to adulthood, by equipping them with the confidence, experience and networks they need to thrive.

We believe in high-quality, impactful provision which makes a tangible difference to young people’s lives; our offer includes a wide range of personal, social and educational experiences delivered through both sessions and tailored 1:1 support. These include weekly group sessions, short courses/projects, PSHE style activity, holiday programmes, training opportunities, volunteering & social action, residential trips, employability workshops and industry engagement days.

Collaboration is at the heart of our approach. We work in partnership with schools, local authorities, charities, and national organisations to both reach young people and connect them to meaningful opportunities and wider support networks

What’s Ahead in 2025/2026

The department will deliver a wide range of impactful initiatives throughout the coming year, including:

• STEM Education: delivery of engaging STEM-focused activities in partnership with Worley.
• Groups and short courses: Workshops, courses, and youth groups such as our flagship Changemakers programme, Active Leaders, employability workshops focused on developing leadership, confidence, and transferable skills.
• Industry Insights and visits: Opportunities for young people to explore what it’s like to work in a community sports Trust environment or collaborating with local businesses to offer first-hand insight into various sectors.
• Work Experience: In-house placements that allow young people to develop real-world skills alongside our team.
• Job fairs and careers events: Large-scale events connecting young people with employers, run in collaboration with Indeed and UK Youth.
• Inclusion Education: Workshops in schools promoting inclusion and tackling discrimination, delivered in partnership with Tampa Bay and Kick It Out.
• Widening participation and targeted work: Tailored programmes to support young people from underrepresented groups, vulnerable groups, NEET young people.
• Partnership projects: Working with partnerships to offer exclusive opportunities to the groups we work with e.g London Youth - Diversity in the outdoors careers programme.
• Youth Voice: Working with young people representatives across departments at the trust to improve our services and provision.
• Careers and Employability Support: Workshops, mentoring, events and tailored guidance delivered in schools and colleges.

Main Purpose of Job

The Programme Coordinator – Careers, Events and Pathways is responsible for leading the planning, coordination, and delivery of large scale employability events and progression initiatives for young people. These include careers fairs, widening and participation events and employer engagement activities designed to open access to real world opportunities. This role will lead events from planning and partner liaison to on-the-ground delivery and post-evaluation reporting.

The coordinator will work with employers, schools, colleges, and local authorities to co-create meaningful pathways for young people, ensuring activities are aligned with labour market needs and tailored to the aspirations of young people we are working with.

The coordinator will take a lead on developing and managing strategic partnerships with employers and external organisations to broker new opportunities and promote progression routes into education, employment or training.

Grounded in youth work values, the coordinator will offer mentoring, support, and guidance to help young people navigate their next steps, overcome barriers, and access the right pathway for their goals.

Responsibilities

Event Planning and programme delivery

• Design, plan and deliver high quality and innovative events and activities for the youth and employability programme offer. Lead on major events such as careers fairs, job fairs, employer panels, and large outreach opportunities, ensuring effective planning, logistics, and execution.
• Ensure all events and activities meet the needs of participants, align with programme and partner objectives, and are delivered to agreed deadlines.
• Lead on event and programme logistics including planning, external bookings and venue hire, facilitators, transport, resources, risk assessment and other associated logistics.
• Provide tailored events and activities for young people from vulnerable, underrepresented and NEET Groups.

• Deliver presentations, sessions and other events (e.g. assemblies, PSHE lessons, lunch time stalls, workshops, job fair) to primary and secondary schools, non-mainstream schools, colleges, and other organisations to engage young people.

Stakeholder Engagement and Partnerships

• Build and maintain strong relationships with key stakeholders including existing partners (e.g Worley, UK Youth), local professional organisations, schools and colleges, local authorities, and future key stakeholders as they come onboard.

• Work in partnership with stakeholders to co-design and deliver events, promote programme opportunities, recruit participants, and support youth progression.
• Seek out new opportunities in relation to employment and training to support young people progress on to positive pathways. Work with stakeholders to develop new initiatives and collaborative projects.

Youth Engagement and support

• Lead cohorts of young people through events and programmes. Supervise, take responsibility for the pastoral care, and ensure safety needs of the young people are always met.
• Engage and build positive relationships with young people to provide effective support, mentoring and coaching on a one-to-one and group basis where needed.
• Develop, implement, and lead on recruitment and engagement strategies to recruit and retain young people for events.

Monitoring and Evaluation

• Record and monitor programme, partner and participant data using the relevant CRM systems ensuring all data is kept up to date.
• Ensure all administration tasks are completed accurately and within allocated time scales including handling personal data, managing expenses, safeguarding reporting, and risk assessments.
• Achieve weekly and monthly targets as set out by the Senior Manager, or partner organisation/ funder and regularly provide reports and monitoring information.

Leadership and Team Collaboration

• Lead and support casual staff to deliver high quality programmes, providing regular feedback and embedding reflective practice.
• Support the Senior Manager in recruitment, training, and supervision of casual delivery staff.
• Attend regular supervision sessions, team & organisation meetings, and complete compulsory training to enable all duties to be carried out effectively.
• Deputise for the Senior Manager when appropriate. Fulfil any other reasonable duties and responsibilities considered appropriate by the Senior Manager
• Work closely with the Senior Manager, Coordinators, Youth Workers, Coaches and programme partners to support the young people on the programmes ensuring a united approach.

Safeguarding and Compliance

• Understand and comply with all policies and procedures in line with Trust and contractual responsibilities including the safeguarding of the young people, GDPR, health and safety and EDI.

• Handle sensitive information with the utmost confidentiality, especially regarding individuals' personal details and concerns.
• Participate in training sessions related to safeguarding and emergency response.
• Maintain accurate records of incidents, concerns, and actions taken.
• Report any safeguarding concerns promptly to the appropriate authorities or designated personnel.

The Selection Criteria

Essential

Qualifications and experience

1. Graduate degree level and or/ IAG Level 2 / Event Management and/or strong relevant experience (youth work, educational, community based, events, careers).
2. Demonstrable experience (at least 2 years) of working with young people and children to inspire, motivate and support them to positively engage in new opportunities and develop new skills.
3. Experience of leading, planning and delivering high-quality events and programmes for large groups (50/100+).
4. Experience and/or good knowledge of working in partnership with local businesses/ professional partners, schools, colleges, and universities, to develop employability and careers pathways initiatives.
5. Experience of effectively engaging young people from a wide range of backgrounds, including underrepresented groups (women and girls, ethnic minorities) and/ or, vulnerable groups (e.g. homeless, young carer, etc), and/ or those facing barriers to education, employment, or training.
6. A Safeguarding and First Aid qualification or willingness to complete training.

Skills, Knowledge, and Ability

1. An awareness of current socio-economic issues and trends which may affect young people and youth employment in the areas we work in.
2. Ability to find new pathways and employer opportunities to support young people into the world of work
3. Strong knowledge and experience of event management and logistics to deliver impactful events.
4. A strong communicator - Ability to communicate and engage with young people/ children and their parents/guardians sensitively and confidently in both large groups and individual settings.
5. Ability to manage relationships with key stakeholders and the ability to communicate with people at different levels.
6. Ability to work as part of a team and take the lead where necessary providing clear instructions for staff and volunteers to enable them to achieve desired outcomes and the required standards.
7. A strong work ethic, excellent time management skills and motivated to work towards targets.
8. Excellent planning, organisation and administrative skills, with a keen eye for detail.
9. Ability to work in a fast paced and demanding environment, creative, adaptable, and responsive to changing situations.
10. IT literate with particular emphasis on Microsoft and CRM packages
11. Knowledge of and a commitment to safeguarding, health and safety, equality and diversity and data protection in relation to working in the community and youth work environment.
12. Willingness to regularly travel within the allocated work areas and occasionally residentially to fulfil programme outcomes.
13. Willingness to work flexible hours as this role will involve some weekend and evening commitments.

Desirable:

• Good knowledge of the local area and demographics (Hounslow, Ealing neighbouring boroughs)
• Alternative professional qualifications directly related to working with young people and children in a formal or non-formal setting.

• The ability to positively influence others and highlight benefits to a variety of audience.

• Ability to adapt events to support young people with additional support needs.
• A full driving license and access to own car.

Personal Qualities:

• Logistical & Detail-Oriented
• Driven by impact and access
• Collaborative and relationship-focused

• Professional and Credible.

• Calm Under Pressure
• Passionate about Youth Development

Salary                             £31,500 - £33,570 per annum - subject to skills and experience 

Hours of work               37.5 hours a week over five days (we wlcome flexible working requests)

Base                               Hybrid working for the foreseeable future, with attendance in the office

                                        two days a week, including  one day being a Thursday at our central office:

                                       · Pears Building, Pond Street, London, NW3 2PP

                                       Other office days may be worked from our other sites at:

                                      · Barnet Hospital, Wellhouse Lane, Barnet, EN5 3DJ

                                      · Chase Farm Hospital, 127 The Ridgeway, Enfield, EN2 8JL

The role

The trusts fundraising officer will report to the trusts dunfraising manager.

We are seeking an enthusiastic trusts fundraising officer to join our team to help deliver our ambitious plans for growth. This new role involves managing a warm portfolio of trusts and foundations and finding new prospective donors, submitting compelling applications and providing exceptional supporter experience.

You will be proactive and passionate about building strong relationships with charitable funders and have previous experience of securing gifts from trusts and foundations or institutional donors. Additionally, you will have experience of identifying and assessing new prospects and have excellent written and verbal communication skills, as well as strong organisational abilities.

The role will offer significant scope for development, giving you the opportunity to grow your relationship-building, communication, and prospect research skills in a supportive, ambitious, and high-performing team.

The team

Our dynamic fundraising department generated £4.5m through donations in 2023/24, and we are now preparing for an ambitious multi-million-pound campaign in support of a ground-breaking cancer centre on the site of the Royal Free Hospital.

We pride ourselves on being a supporter focused and agile function, working at the heart of the charity to deliver impact for patients and staff across our hospitals.

Responsible for attracting and retaining donors, and delivering an outstanding supporter experience, the fundraising department comprises two teams which work closely together to achieve our shared objectives:

• Our philanthropy & campaigns team builds relationships with individual philanthropists, trusts, foundations, corporate organisations and intermediaries, giving or facilitating donations of £10,000 or more to the charity each year. They lead major appeal activity for the charity, currently focused on our forthcoming cancer campaign, and special events to support these activities.

• Our public fundraising team harnesses the support and energy of individuals and groups, helping them to give back in the way that works for them. This includes committed giving, in memory support, gifts in wills, and fundraising events and challenges.

• Our database and supporter care colleagues underpin and support the entire department.

Organisation

The Royal Free Charity stands at the threshold of its most important period of development.

Our vision is for everyone served by the Royal Free London NHS Foundation Trust (RFL) to have access to world-leading healthcare, delivered by a thriving workforce, and driven by medical research that has a global impact. We support the 17,000 staff of the RFL and their two million patients across Barnet, Chase Farm, North Mid and Royal Free hospitals and more than 30 NHS services.

Through the services we provide, and the programmes and equipment we fund, we make a profound and immediate difference to patients’ experiences of care.

The recruitment process

To apply for this post please send your:

•  CV (please include your last employer and dates of employment)
• Cover letter addressing how you meet the criteria set out in the job description and person specification,

Please note, that applications submitted without a cover letter may not be considered for this role.

Closing date for application: 2 October 2025,12 noon.

Interview date: Monday 13 October 2025 

Please kindly note that we may close the job advert before the closing date if we receive a large volume of applications.

• You must be eligible to work in the UK

We are happy to consider any reasonable adjustments that candidates may require during the recruitment process. 

As an equal opportunities’ employer, the Royal Free Charity is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Royal Free Charity and act in line with our values of dedication, innovation, partnership, energy and respect.

Benefits:

Core benefits

· 25 days of paid holiday, plus three-day office closure rest period between Christmas and New Year, and UK bank holidays. This increases to 30 days leave after five completed years of continuous employment (all leave is pro rata for part time employees).

· A contributory pension scheme, where we match your 4% contribution towards your pension. If you choose to increase your payments into your pension scheme, we’ll match your contribution up to 9%.

· A sick pay package that offers one month’s full pay and one month’s half pay in any 12-month period if you’ve been with us for less than two years. This rises to two months’ full pay and two months’ half pay in any 12-month period after two years of continuous employment.

· Occupational maternity pay and paternity pay packages that provide more generous support than statutory pay alone.

· A flexible working policy to support our employees’ work/life balance.

Support for your financial wellbeing

As a member of the Royal Free family, you’ll be entitled to benefit from:

· Expert financial advice from our financial partner, the London Credit Union

· Savings on purchases with the Blue Light Card

· Our Death in Service benefit

Support for your health and wellbeing

· Subsidised gym, pool and classes at our Rec Club in Hampstead

· Secure bicycle parking and shower facilities at our Hampstead site

· Fortnightly guided meditation

· Free massage therapy from our complementary therapy team

· Menopause peer support group

· Employee Assistance Programme offering 24-hour access to free confidential advice and support on work and personal issues.

ABOUT TRAIN

TRAIN is a youth work charity based in South Oxfordshire. We support young people aged 10 to 18 in Didcot, Wallingford and the surrounding areas, especially those who are under-served.

Young people in our communities are facing complex challenges. Mental health struggles, pressures at school, family instability and the impact of poverty can leave them feeling isolated or overlooked. Too often, they don’t have access to the right support at the right time. TRAIN exists to change that. We offer trusted relationships with adults outside positions of authority, safe spaces where young people can be themselves, and opportunities to grow in confidence, make positive choices and feel part of their community.

ABOUT THE ROLE

This is a key support role in a small, values-driven charity. While most people know TRAIN for its youth work, the smooth running of our organisation depends on good systems, clear admin and reliable behind-the-scenes support. That’s what this role is about.

As Charity Support Officer, you’ll take care of the day-to-day admin that keeps us organised, while also supporting projects and events that help TRAIN grow. Some responsibilities are regular — such as finance processing, HR and volunteer onboarding, responding to enquiries and keeping records accurate. Others will vary week to week, from preparing a funder report to liaising with contractors on a website update or helping coordinate the Didcot Youth Festival.

We’re looking for someone who is organised, adaptable and comfortable juggling different tasks. You won’t be expected to lead major projects or make big decisions, but you will be the first port of call for the small, steady tasks that make a big difference. If you enjoy variety, value attention to detail, and want to play a part in supporting life-changing youth work, this role could be a good fit.

This is a part-time role of 15 hours per week, which can be worked flexibly. The role is based in Didcot or Wallingford with hybrid working. We expect at least some office time each week, but for exceptional candidates, we will consider a fully remote arrangement.

SALARY AND BENEFITS

• Salary: £26,403–£28,142 FTE, pro-rated, depending on experience
• Contract: Permanent, part-time (15 hours per week)
• Annual leave: 25 days plus bank holidays (pro rata)
• Pension: 3% employer contribution
• Flexible working: We’re happy to consider various flexible working arrangements, including hybrid working, fully remote, term-time only and job shares. We can also be flexible about the exact number of hours and how they are worked during the week.
• Professional development: Tailored learning and training opportunities
• Wellbeing: Access to an employee assistance programme with mental health and wellbeing support
• Culture: Supportive, collaborative team with regular catch-ups and shared learning

JOB DESCRIPTION

Core (day-to-day focus)

• Communications and enquiries – be the first point of contact for general enquiries via email and social media, ensuring timely and professional responses.
• Project coordination and events – Coordinate various ad hoc projects (e.g. website refresh, new systems) and provide support for events such as the Didcot Youth Festival.
• HR and volunteer support – coordinate onboarding for staff and volunteers, including references, DBS checks and inductions.
• Office and building liaison – help keep the Didcot youth centre running smoothly by liaising with the landlord/service manager and handling facilities needs.
• Team support – provide admin support across the CEO, staff and trustees, including scheduling, minute-taking and document preparation.

Important (regular, but secondary to the above)

• Finance administration – support the CEO and our bookkeeper with tasks such as processing invoices, expenses, payments and payroll information.
• Data and monitoring – keep records up to date (attendance, impact data, safeguarding logs) for accurate reporting.
• Comms basics – work with the Fundraising and Communications Coordinator to update the website, draft newsletters and prepare supporter updates.
• Database and records – maintain supporter, volunteer and young people’s contact details.
• Policies and procedures – keep master copies organised and flag review dates.
• Health & safety admin – support with risk assessments, building checks and first aid supplies.

Occasional (as needed)

• Fundraising support – assist with funder reports, donor thank-yous and admin for community events.
• Safeguarding admin – support the Designated Safeguarding Lead with record-keeping and DBS renewals (admin only).
• Governance support – assist with trustee papers, annual returns and filings.
• Supplies and logistics – order office supplies, consumables and manage petty cash/card reconciliation.
• IT and systems – liaise with IT suppliers on logins, backups or new staff accounts.
• Insurance/licensing renewals – track renewal dates and ensure processes are followed.

ABOUT YOU

We don’t expect you to have experience in every area of this role — we know people pick up skills in different ways. What matters most is that you’re organised, reliable and keen to support the team.

Essential qualities

• Organised and detail-focused, able to keep systems and records tidy.
• Good communicator, confident in responding to emails, calls and enquiries in a professional and friendly way.
• Comfortable juggling different tasks and adapting to what’s needed week by week.
• IT literate, with good working knowledge of Microsoft Office (Word, Excel, Outlook).
• Able to work independently but also collaborate well as part of a small team.
• Motivated by making a difference for young people through the support you provide.
• Satisfactory Enhanced DBS check (we will arrange this before you start).

Desirable qualities

• Experience of charity administration, finance or HR processes.
• Familiarity with database/CRM systems or monitoring tools.
• Experience coordinating volunteers or supporting events.
• Knowledge of safeguarding, data protection or health and safety admin.
• Experience preparing simple reports or supporting fundraising admin.

We’re open to people from a wide range of backgrounds. This role could suit someone returning to work after a period away from paid employment, or someone looking to transfer into charity work from another sector.

Equal opportunities

TRAIN is committed to building a diverse and inclusive team. We actively encourage applications from people of all backgrounds, including those underrepresented in the youth work sector. We welcome diversity in age, ethnicity, faith, disability, sexual orientation, gender identity and lived experience.

Safer recruitment

TRAIN is committed to safeguarding and promoting the welfare of children and young people. All staff and volunteers are expected to share this commitment. Recruitment to this post will include references and an enhanced DBS check.

Do you want to lead fundraising for one of the UK’s most vibrant mosques at the heart of Birmingham?
Green Lane Masjid & Community Centre has been serving the community since 1979, delivering education, welfare, dawah, youth work and international humanitarian aid from our landmark Grade II listed building. We are now looking for a Head of Fundraising to strengthen and grow the income that makes this work possible.

This is a hybrid senior leadership role where you will set the vision for fundraising at GLM, leading a committed team to deliver ambitious campaigns. From spearheading our Ramadan and emergency appeals, to nurturing our regular givers and major donors, you will ensure our fundraising reflects both the scale of our community and the global impact of our projects.

We are seeking someone with proven success in leading teams, hitting six-figure fundraising targets and building high-value donor relationships. If you are strategic, innovative, and inspired by the mission of GLM to serve, educate and inspire, this is your opportunity to play a pivotal role in shaping our future.

We have an exciting opportunity for a Caseworker- Domestic Abuse to join the team in Portsmouth working 37.5 hours per week. This role is offered full time working from the office.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is offered to work from the office in Portsmouth, full time.

As a Caseworker you will:

• Make calls to offer support to victims of domestic abuse, delivering immediate support.
• Develop, deliver and monitor safety and support plans for those affected by crime who accept ongoing support, which will include providing resources, interventions, and information to all service users
• Liaise and actively engage with other local providers to share information on the VS service offer and options for victims and survivors
• Use a bespoke case management system to maintain accurate and confidential records and contribute to monitoring information including the collection of outcomes
• Working as part of a team with staff and the volunteer team to provide a seamless service to clients

You will need:

• Understanding of the impact of domestic abuse on victims and their families
• Effective verbal and written communication skills
• Experience of successfully delivering services and working directly within a statutory, voluntary or multi agency setting(s)
• Ability to balance competing needs and priorities
• Ability to work independently and as part of a team
• Experience of building effective working relationships across internal and external stakeholders
• Personal resilience to manage exposure to highly emotional or sensitive demands of the role
• Ability to manage a caseload including complex case management
• Ability to use generic IT applications competently.

This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

Please see attached Job Description and Person Specification for further details.

About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

Please be aware that, due to the police vetting requirements for this role, applicants must have resided in the UK continuously for at least the past three years.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.