Customer services manager jobs

The role is full time, with one day a week based from our National Ministry Centre in Coventry.

The role will involve working some Sundays, when church opportunities occur.

To be suitable for this role you will need to good networking leads within a Christian context. You will enjoy getting to know people and prayerfully nurturing relationships. You will have a clear delivery and the ability to present at, lead or on occasion take a church service. Further information can be found in the Job Description.

In accordance with the Equality Act of 2010 and due to the nature and context of the role there is an ‘occupational requirement’ for the post holder to be an evangelical Christian. The job holder should be committed to the purpose of SPI and be able to demonstrate enthusiasm for the Christian purposes of the organisation and be able to live out, hold to, support and contribute to its Christian ethos.

Friends of Moorfields

The Friends of Moorfields is a registered charity supporting the patients and staff at Moorfields Eye Hospital, a world centre of excellence for the specialist treatment of eye diseases.

The Friends provide a range of services to support the work of the hospital by managing the volunteer service, hospital shop and patient information hub. 

The Position

The Shop Supervisor is an essential role, responsible for supporting the management of the Friends shop at Moorfields City Road, including customer service and cash management.

The post-holder will be an all-rounder; someone who is comfortable working on their own initiative, is well organised, numerate, and who enjoys the challenges of supporting a small and friendly team. They will be supported to grow and develop in this role, through an active approach to training and development, and through a positive and empowering working environment.

Key Accountabilities:

1. Supervise the Friends Shop for 15 hours per week (11am - 2pm daily), plus full-time cover when Business Development Manager is absent due to annual leave or illness.

2. Support the Business Development Manager in all aspects of the smooth running of the shop, including promoting the shop as central source of information about ‘The Friends’.

Homebased in Central Region - Central Bedfordshire · Herefordshire · Hampshire · Derbyshire · Staffordshire · Warwickshire · Shropshire · Leicestershire · Essex · Cambridgeshire · Nottinghamshire · Lincolnshire · Suffolk · Norfolk

We are looking for a proactive self-starter to sit within a high-performing team working to raise awareness of SSAFA’s support in the Central Region of England to those in the Armed Forces Community who need it most.

With the ultimate objective being to grow SSAFA’s presence, profile, and identity, the role is responsible for all marcomms activation in the region. The role holder will work to deliver the central Fundraising, Marketing & Communications strategy.

This role reports to the Senior Storytelling Manager with close alignment with colleagues across the marcomms directorate. The marcomms manager will be responsible for managing marketing campaigns in the Central Region of England and promoting SSAFA’s fundraising initiatives and services. You’ll identify the areas of greatest impact and cut through, deliver integrated awareness campaigns and secure media coverage of fundraising events. Crucially, you’ll be able to identify stories which resonate with our target audience and write calls to action.

With a heavy focus on media and PR activity, key to the role is building strong relationships and contacts with relevant stakeholders in your region including media representatives, employees, volunteers, and case study beneficiaries.

About the team

The Communications team is a small but dynamic group of individuals with strong skillsets across Public Relations, Storytelling (case studies) and Internal Communications. The team is a mix of ex-forces and civilians, and they are always sharing knowledge and expertise with each other.

You will work closely across all directorates within SSAFA, with a focus in the central region, to garner information and create compelling marcomms campaigns and activities to raise awareness of SSAFA’s work.

About you

You will be a highly motivated and creative communicator with a proven track record of delivering impactful PR and marketing campaigns. As a natural storyteller with strong media instincts, you will excel at securing high-profile coverage and elevating our brand presence. You will be a confident relationship builder, skilled at engaging stakeholders across the region, from media contacts to volunteers and case study beneficiaries. You will also be able to work independently while staying closely aligned with teams across fundraising and communications, demonstrating proactivity and the ability to manage multiple projects effectively.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

Closing date: Midnight on Tuesday 13 May 2025.

Interviews: TBC

Job Introduction

• Location:  Oxfordshire
•  Annual Salary: £47,710.05
•  Hours per week: Full time (37.5 hours) 
•  Required: Full UK driving licence and access to a car/vehicle. 
•  Sponsorship is not available for this position

Help lead the kind of support that helps people live life their way.

At Affinity Trust, we support people with Learning Disabilities, Autism and related support needs to live the kind of lives most of us take for granted - ordinary, full, and led by choice. As an Operations Manager, you will be leading a team that is all about making that happen.

How will I be effective?

You will show others what good support looks like, helping managers and teams grow their confidence and skills to do their best.

You will build relationships with families and stakeholders so that the people we support can achieve great outcomes in life. 

You will encourage teams to be creative, courageous, and practical in helping people live life their way. 

What will I do as an Operations Manager?

You will ensure people are in receipt of amazing, safe, and consistent support which is always shaped around them.

You will lead with heart, setting a clear example and creating a place where everyone feels respected and valued.

You will bring people together to work in the same direction, making sure the people we support are truly at the centre of everything.

You will help people have real choice and say in their lives. 

You will maintain and manage an effective budget. 

You will be responsible for enhancing and maintaining quality and compliance across all the locations under your management.

You will be the Registered Manager for your locations and be part of the on-call rota 

This post reports into the Divisional Director. 

What do I need?

You will have previous experience managing teams (managers) in supported living, ideally supporting adults with Learning Disabilities and Autism.

You will have a clear understanding of the expectations set by our regulators, the CQC.

You will need previous experience in managing and maintaining a budget.

A proven history in driving and maintaining KPIs, compliance, and quality.

A confident use of tools like Word, Excel, and other everyday IT systems.

You will need to work flexibly, as required and be prepared to frequently travel across the area

What do I get in return?

We have a range of benefits that you can mix and match to suit you, such as:

• Buy and sell annual leave – transfer windows open twice a year. 
• Wagestream – an app that gives you access to a percentage of your pay as you earn it, access to coaching, vouchers, discounts, cashback and more.  
• Vivup – spread the cost of home and electronics items, or a bike to cycle to work through fixed salary reductions throughout the year. 
• Simply Health - Fully funded health cash plans giving you access to a 24-hour GP, money back on prescriptions, dental treatment, opticians, and access to many more health benefits.
• Blue light card – we will reimburse your Blue Light Card membership which provides discounts in your favourite shops and restaurants
• Care Friends - our employee referral and reward app. You’ll receive points which can be exchanged for extra money. 
• Pension and Life Assurance - you’ll be enrolled into our Scottish Widows pension scheme and Life Assurance scheme. 

If you want to lead a team that helps people live life the way they choose, with purpose and pride, apply today.

If you are offered a role with us, you will need to complete an enhanced DBS check. We will submit your application and pay for your check. 

We’re committed to being Disability Confident and we guarantee to interview all applicants with a disability who meet the minimum criteria for the vacancy.

We reserve the right to close this advert early if sufficient applications are received.

Prisoners Abroad is a small but powerful organisation supporting people through some of the most isolating and traumatic experiences imaginable. Whether it’s someone surviving a prison sentence overseas, returning to the UK with nothing, or a family facing the distress of having a family member imprisoned abroad, your work here will have a direct and lasting impact.

A fantastic opportunity has opened up to lead and grow a well-established major donor programme. Working closely with our Head of Giving & Communications, you’ll manage and develop relationships with high-net-worth individuals, craft compelling cases for support, and deliver thoughtful stewardship that makes donors feel truly valued and connected. You’ll also have the chance to shape how we grow our pipeline, with support from a team that values creativity, emotional intelligence and collaboration, so plenty of opportunities to get creative and make your mark.

With experience of securing 4–5 figure gifts and a flair for building meaningful relationships, you’ll be a confident communicator with strong writing skills, and you’ll enjoy using insight to create personal donor journeys that inspire generosity.

To apply for this position, please read the job pack which provides lots of information about the charity, the role and how to apply (by sending in  your CV and a supporting statement). 

The deadline for applications is 10am Friday 9th May, however we will be reviewing applications as we receive them, so please apply when you are ready and you may be contacted about your application before the closing date. To ensure inclusivity, all applications received up to the closing date will be considered equally.

If you have any questions about the application or recruitment process, or want to schedule a call for more information, then get in touch and we'll happily arrange that.

Supporter Care Fundraising Manager

Do you have experience on how to lead a supporter care team to deliver excellent supporter experience? Do you have project management skills? Yes, then we may have the role you are looking for.

We are seeking an experienced Supporter Care Fundraising Manager who wants to join a vibrant and dynamic fundraising team. This role is full time (37.5 hours per week) on a permanent contract. Our team meet one day a week in our London office, but we are flexible with where you work the remainder of the time.

What your day will look like as a Supporter Care Fundraising Manager

• Working closely with the fundraising teams, you will be responsible for supporter care and the development and implementation of long-term supporter experience across the directorate.
• You will ensure the provision of excellent customer service to all supporters across multiple fundraising activities and overseeing the Supporter Care vision and direction of the team.
• You will be able to optimise the tools we have to enhance supporter care as we bring on our new Salesforce CRM database alongside Salesforce Marketing Cloud
• Make sure our processes are making the most of the latest functionality to streamline ways of working and improve the experience for our supporters.
• You will work closely with teams across including community & events, individual giving and legacy marketing and will have excellent leadership skills to develop your team, working collaboratively across the organisation.

Skills & Experience as a Supporter Care Fundraising manager

• You will have good experience of leading a successful supporter care team that has improved supporter care in a previous role.
• You will have an excellent knowledge of how to improve supporter experience and measure this through KPIs.
• You will also have a good understanding of sector regulation, data protection, the Gift Aid scheme and Direct Debit regulations.

Please see the full details of the role on the attached job description.

This role will close on Monday 12th May and interviews will take place shortly afterwards via Teams. 

Benefits

Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated.

Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings.

For more details on what we have to offer, please see the attached document outlining all the fantastic benefits available to you as a member of our team!

About Mencap

Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.

We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in.

At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues.

Belonging at Mencap is for everyone, every day, everywhere.

• Everyone is expected to treat people well and make Mencap an inclusive organisation.
• Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes
• Everywhere people will feel respected, valued, and safe to be themselves.

We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long- term health condition, women, parents and carers, and their allies.

We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We’re not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

We're looking for an organised, compassionate and resilient Deputy Manager to join our Learning Disabilities service in Hertfordshire.
£34,000.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS (take this out if BSW advert)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
A Deputy Contract Manager is to support the Area Service Manager who is responsible for the effective management of all contracts within their designated patch, including line managing the relevant front line staff.
Experience with working with Severe Learning Disability, Profound Autism, and behaviours of distress needed.

What you'll do:
* Support the Area Service Manager to drive business planning activities within your contract, ensuring relevant and challenging objective setting and ongoing performance tracking, developing turn around action plans as may be necessary
* Support the Area Service Manager, using sound financial and accounting principles, manage contract budgets to deliver on corporate and local contract financial targets
* Successfully lead and motivate the team to ensure the championing of and maintenance of a positive local culture within your service
* Work to continuously improve staff competence, ensure ownership of all staff issues and speedy and effective conflict resolution
* Responsible for reporting all staff changes to HR and Payroll departments, as appropriate e.g. starters, leavers, additional hours etc.
* Supporting Area Service Manager in maintaining quarterly staff succession plans
* Deliver effective, professional, and commercially focused briefings and supervision meetings with staff and ensure that information, reporting and communications flow up/down is effective

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
* Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement and inclusion
* Exudes a warm friendly presence and open behaviour
* Prefers working as part of a group or team
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
* Has a practical and logical mind and is naturally well organised
* Thrives on change and enjoys dynamic diverse environments

What you'll bring:

Essential:
* Educated to degree level or equivalent
* Holds relevant CMI/NVQ Level 4 or other business/management qualification
* Sound understanding of Positive Behaviour Support framework2 years of experience with profound autism or complex learning disability

Desirable:
* Any other relevant professional memberships and/or specialist qualifications
* Clinical background or relevant experience

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full Job Descrption

We Are Survivors are looking for an experienced therapeutic manager to come and join our Community Team to help us support survivors and their supporters across Greater Manchester.

The organisation has an ambitious strategy to ensure that #NoMaleSurvivorIsLeftBehind and is looking for a new therapy services manager to help us achieve this.

You will help us to provide key services across Greater Manchester. The Community team is made of therapists, group, and community workers to support men and boys to access the services they need. The role we are recruiting for is to grow this team from our central hub across wider Greater Manchester.

This role will be a job share with our existing Therapy Services Manager. The Community Therapy team deliver trauma informed therapy to survivors and their loved ones. The managers will work with the Community Services Manager and Senior Practitioners to ensure a smooth-running service and good clinical governance. There will be a small caseload as part of the role.

Role Purpose To manage specific services and teams, ensuring the provision of quality assured support services to male survivors and their loved ones. This role will be up to 12 months providing Maternity Cover to the existing Service Manager.

Main Duties and Responsibilities

• To manage the operational and clinical duty of care for support services

• To maintain the safe and inclusive provision of spaces for all clients

• To provide Line Management, guidance and professional and pastoral support to all client facing services staff and volunteers

• To effectively lead and successfully manage the provision of client services, as designed, and governed by the organisation, including ensuring KPIs are met, and data handling and reporting is accurate.

• To ensure that all services managed, effectively recorded, and identify threats and trends that will result in responding effectively to meet client’s needs.

• To maintain and deliver relevant services to a small caseload of clients.

• Manage and deliver specific projects as directed and agreed by the Executive Team.

• To support the further development of the services that meet client’s needs.

In return for your time, experience, and commitment to the organisation, you will receive.

• A competitive salary.
• Annual leave package with incremental rises plus bank holidays.
• Company sick pay.
• Birthday annual leave.
• Monthly clinical supervision.
• Pension contribution.
• A range of discount and benefit programmes.

The purpose of your role

We are looking for an energetic policy and corporate affairs professional to join the Police Now team and play a key role in shaping understanding of our programmes, build support amongst stakeholders, and lead the conversation on police reform and culture change.

Police Now’s mission is to transform communities, reduce crime and increase public confidence in policing. You will be instrumental in identifying and offering great opportunities to showcase the best of Police Now's work with Ministers, officials, MPs, Peers, committees, All-Party Parliamentary Groups, and other policy stakeholders and influencers. You will use your skills in advocacy and effective communication to increase awareness of and support for what we deliver, and be an effective partner to the Government demonstrating delivery of their 13,000 neighbourhood policing pledge and the difference good local policing makes to communities.

Key responsibilities

• Establish yourself within Police Now as a source of expert political advice and guidance in handling sensitive issues and relationships, working to protect and enhance our reputation.
• Be curious about police reform, be actively contributing on external thinking about this and ensure Police Now colleagues are kept abreast of key developments.
• Provide expert policy advice to officials at the Home Office, other Government Departments, and Parliamentarians on the work of Police Now through contributions to White Papers and Committee Investigations.
• Be proactive in looking for opportunities for Police Now such as organising visits, participating in roundtables, and playing an active role in relevant conferences.
• Ensure that Police Now fulfils its obligations to Government in return for public investment and is responsive to the needs of the Home Office and other organisations. You will provide accurate information for answers to Parliamentary Questions in a timely manner, input for Ministerial briefings and correspondence and advice on police and skills policy issues to the Government as appropriate.

Key Requirements

• Experience of influencing and advocating within a policy and public affairs environment, you will be confident in communicating with senior stakeholders.
• Engage Ministers, MPs, Mayors, Police and Crime Commissioners and their teams in a way that enhances Police Now's reputation as an expert, insight-led organisation with a strong record of delivery that represents excellent value-for-money.
• You will have a strong understanding of Westminster, Whitehall and the Mayoralities and build good working relationships with key decision-makers. Some experience of media handling around public policy issues is desirable as you will work closely with the communications manager at Police Now.
• Essential skills are the ability to write well, communicate effectively and be confident in engaging senior stakeholders. A demonstrable interest or background in policing or related public services would be of assistance in working with internal stakeholders.
• Above all, you must demonstrate for a passion the Police Now mission, be proactive in identifying opportunities to share Police Now's impact, and be a great team player.

What you'll get from us

• A bright, airy and modern office in Zone 1.
• Competitive salary of £53,500-£58,000, per annum, pro rata (dependent on experience and inclusive of London weighting).
• Flexible working.
• 27 days holiday each year, plus bank holidays.
• A range of hospitality discounts.
• Access to coaching through our online platform, Kinhub, to support your wellbeing and career goals.
• Access to our health cover provider, which includes healthcare benefits, an Employee Assistance Programme and discounts.
• Training opportunities for personal development.
• Participation in a pension scheme (with 6% employer contributions and 2% employee contributions).

Please note

The closing date for this role is at 9am on Tuesday 6th May.

Please note this role is London based with requirements to travel to our London office approximately 2-3 days per week.

Regional Fundraising Manager (North Wales Region)/ Rheolwr Codi Arian Rhanbarthol (Rhanbarth Gogledd Cymru)

This is a fantastic opportunity to join Wales’ leading cancer charity as a Fundraiser. You’ll manage raising funds across an already established North Wales region with loads of scope to generate more income and grow connections.

You’ll be joining an experienced Wales fundraising team who generate over £2.8million of annual income. Your fundraising impact is seen in people affected by cancer through the services we run, the difference to lives we make and the campaigns that make meaningful change.

You’ll be managing and building relationships across North Wales with our supporters, Friends of Tenovus groups and establishing new fundraising connections and work with teams of volunteers. You can expect to manage events such as our annual Lovelight concerts, Singathons and Breast Cancer Awareness Month to name just a few.

Your region is already warm with strong supporter connections and exciting development opportunities to grow across the region in places like Wrexham, Bangor, Llandudno, Anglesey, Mold to Barmouth and Bala.

Whilst it’d be great if you’ve done Third Sector Fundraising it isn’t a must have to be considered. You may have transferable skills when it comes to sales, customer/business development or done similar roles in areas such as: Fundraising Coordinator / Administrator, Supporter Engagement work, Income Generation, Sales, Marketing, Estate Agency, Recruitment, Event Management, Customer Service and Development

Salary: £30,000

Working Hours: 35 hours per week with flexible working

Due to the nature of our fundraising work you’ll need to be flexible at times to work evenings and weekends. Around this we work core 11am-3pm hours to flexibly suit work around your lifestyle and personal commitments and operate our work flexibly between 7am – 9pm so you can do things like the school runs or fit in wellness activities and hobbies with your working life.

Apply by: 13th May 2025

Interview: 21st May, Wrexham

Place of work: Home based within the North Wales region. There is regular travel required across North Wales and occasional travel to our Head Office (Cardiff) for induction, training  and occasional team meetings as required. IT equipment is provided and you’ll need a suitable home working space.

We’re looking for skills, knowledge or experience to show us you’ve:

• A background in securing and looking after business opportunities and a track record in delivering profit or against growth targets whilst building a pipeline
• The ability to work in a way with others that’s inclusive, collaborative and visionary where you proactively work to solutions and adapt your style
• The confidence and ability to deliver talks or presentations in front of a group and can take a lead in managing a project so everyone understands key information and the way things are organised
• Got the ability to build and develop great working relationships with a diverse range of people from our local communities to our Corporate partners
• Excellent time management, prioritisation, and planning skills.

In return you’ll be part of a people orientated culture, support a worthwhile cause and have Staff Benefits such as:

• A generous 35 days annual leave including public holidays that increases with length of service (pro rata’d for part time staff)
• Your birthday off work once you’ve been here for 12 months.
• Opportunity to buy up to 10 days of additional annual leave per year
• Occupational sick pay after completion of probationary period
• Contributory pension scheme
• A tailored induction and support programme to help you succeed and excel
• An Employee Assistance Programme (EAP) offering access to 24/7 confidential advice and support
• The opportunity to participate in staff volunteer activities to support the wider organisation
• The opportunity to learn from, grow with, support and develop people who volunteer with US

About us

More people than ever are living with cancer in Wales, with around 20,000 people diagnosed every year.

We give help, hope, and a voice to everyone affected by cancer. We understand how cancer can impact every aspect of life and how it affects families and friends too. Our wide range of services offer information, advice, and specialist support to people living with cancer, and their loved ones.

Together with our inspiring community of staff, volunteers, and supporters, we’re determined to be here for everyone affected today, tomorrow, and beyond.

Amdanom Ni

Mae mwy o bobl nag erioed yn byw gyda chanser yng Nghymru, gyda thua 20,000 o bobl yn cael diagnosis bob blwyddyn.

Rydyn ni’n rhoi cymorth, gobaith, a llais i bawb a effeithir gan ganser. Rydyn ni’n deall sut gall canser effeithio ar bob agwedd o fywyd a sut mae’n effeithio ar deuluoedd a ffrindiau hefyd. Mae ein hystod eang o wasanaethau yn cynnig gwybodaeth, cyngor a chymorth arbenigol i bobl sy’n byw â chanser, a’u hanwyliaid.

Ynghyd â’n cymuned ysbrydoledig o staff, gwirfoddolwyr, a chefnogwyr, rydym yn benderfynol o fod yma i bawb yr effeithir heddiw, yfory, a thu hwnt.

Recruitment Process

Please email your CV and covering letter toour People Team. They should demonstrate how your skills or experience match the job role essentials and your motivation behind your application. The closing date for your application to be submitted is by midnight the 13th May.

You can also visit our Work for us pages that give you more information and to read the Job Description and Person Specification

Please submit your application as soon as possible as we reserve the right to change the closing date.

At Tenovus Cancer Care we’re committed to making our workplace diverse and inclusive where everyone feels they belong and can be their authentic selves at work. We’re proud to be an equal opportunities employer who does not discriminate based on the Equality Act 2010’s Protected Characteristics. All qualified applicants will receive equal consideration for employment and we will adjust our recruitment processes where we can to support people who wish to join us.

Yng Ngofal Canser Tenovus rydym wedi ymrwymo i wneud ein gweithle yn amrywiol ac yn gynhwysol lle mae pawb yn teimlo eu bod yn perthyn ac yn gallu bod yn ddilys iddyn nhw yn y gwaith. Rydym yn falch o fod yn gyflogwr cyfle cyfartal nad yw'n gwahaniaethu ar sail Nodweddion Gwarchodedig Deddf Cydraddoldeb 2010. Bydd pob ymgeisydd cymwys yn cael ystyriaeth gyfartal ar gyfer cyflogaeth a byddwn yn addasu ein prosesau recriwtio lle y gallwn i gefnogi pobl sy'n dymuno ymuno â ni.

If we can support you with your application at all please contact our People Team.

If you are looking for your next career opportunity, we'd love to hear from you.

• Location:  Oxfordshire
• Annual Salary: £38,755
• Hours per week: Full time (37.5 hours) 
• Training Provided: Opportunity to complete NVQ/QCF Diploma Level 5
• Required: Full UK driving licence and access to a car/vehicle. 
• Sponsorship is not available for this position

Supporting people to live great lives.

Affinity Trust helps people live meaningful lives on their own terms. As a Support Manager, you will play a key role in supporting adults with learning disabilities across locations in Oxfordshire, helping them to live life the way they choose.
 

How will I make a difference?

• You will empower your teams to support people to live their lives their way with creativity, patience and empathy
• You will build a community of support to achieve great outcomes for people through your relationships with teams, families and professional bodies.
• You will be a role model to your team, building a culture of belonging.
• You will be willing to work flexibly to meet the organisation's needs, with regular presence at locations and on-call support on a rota basis.
   

What do I need to demonstrate in my application?
 

• Previous experience managing support for people with learning disabilities and complex needs.
• You will be able to plan, monitor and evaluate continuous improvement initiatives
• You will have a strong practical understanding of CQC/SCI Regulations and reporting requirements. 
• You will be able to undertake CQC registration if required.
• You will be confident in using Microsoft Office programmes such as Word, Excel, PowerPoint and SharePoint
• You will be willing and able to participate in the on-call support rota
   

What benefits will I have?

We have a range of benefits that you can mix and match to suit you, such as:

• Care Friends - our employee referral and reward app. You’ll receive points which can be exchanged for extra money. 
• Wagestream – an app that gives you access to a percentage of your pay as you earn it, access to coaching, vouchers, discounts, cashback and more.  
• Blue light card – we will reimburse your Blue Light Card membership which provides discounts in your favourite shops and restaurants.
• Simply Health - Fully funded health cash plans giving you access to a 24-hour GP, money back on prescriptions, dental treatment, opticians and access to many more health benefits.
• Vivup – spread the cost of home and electronics items, or a bike to cycle to work through fixed salary reductions throughout the year. 
• Buy and sell annual leave – transfer windows open twice a year. 
• Pension and Life Assurance - you’ll be enrolled into our Scottish Widows pension scheme and Life Assurance scheme. 

If you want to empower people to live the life they choose … Apply today.
 

If you are offered a role with us, you will need to complete an enhanced DBS check. We will submit your application and pay for your check. 

We reserve the right to close this advert early if sufficient applications are received.

We’re committed to being Disability Confident and we guarantee to interview all applicants with a disability who meet the minimum criteria for the vacancy.

Location: Hybrid Edinburgh - Blended or fully office based (from our office in Edinburgh)     

Closing Date: Midnight 6 May 2025

Ref: DH 1356

 As Team Leader for Business Energy Scotland, you will have responsibility for operational planning and managing the hub team. Your main focus will be ensuring that the team delivers high-quality customer service, optimising performance, and meeting key performance indicators (KPIs) and service level agreements (SLAs).

Who we are

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.

Here are some of the benefits we offer:

• 25 days of annual leave plus bank holidays, with additional leave earned through length of service

• Three extra days off over the Christmas period as a gesture of goodwill

• A competitive pension scheme with generous employer contributions

• Flexibility in our ways of working – work from home, in the office, or a mix of both, depending on your role

• Two paid volunteering days per year – a chance to give back to the causes that matter most to you

Please see our careers page for the full list of benefits we have to offer and why Energy Saving Trust is a great place to work.

The team

The Business Energy Scotland team focuses on supporting businesses across Scotland with energy efficiency advice, solutions, and resources, helping them reduce energy costs and carbon footprints. The Business Energy Scotland team works collaboratively, with a strong focus on delivering exceptional customer service and providing effective solutions.

The role     

You’ll work closely with the programme coordinator to identify service improvements and drive continuous improvement, all while creating a supportive environment for your team.

This is a crucial leadership role that will have a direct impact on the team’s success and the overall customer experience. You'll take ownership of resource management, performance monitoring, coaching, and team development, ensuring the Business Energy Scotland programme achieves its goals and makes a positive contribution to the wider mission of reducing energy consumption and supporting businesses in Scotland.

What you’ll do

• Manage and enhance the performance of the hub advisor team, ensuring KPIs and SLAs are met and exceeded.

• Lead hub team meetings, workflow allocation, and performance reviews, providing coaching and feedback to ensure continuous improvement.

• Work closely with the programme coordinator to improve the quality of advice and service provided to customers.

• Monitor and analyse performance data, including call monitoring and feedback, to identify trends and areas for improvement.

• Support the team in handling customer feedback and complaints, ensuring an effective resolution process.

What you’ll bring

• Proven experience in managing a team and delivering high standards of customer service.

• Strong communication skills, with the ability to coach and support team members effectively.

• Good IT skills, including experience with Microsoft Office, databases, and CRM systems.

• A proactive approach to identifying areas for improvement and implementing solutions.

• Enthusiasm for supporting others and helping the team achieve its goals.

 To apply please visit our recruitment portal via the apply button. 

Applications close 11.59, 6 May 2025. Interviews are intended to be held week commencing 12 May 2025.

To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications. 

Reasonable adjustments: We are a Disability Confident Committed employer. We want to ensure that our recruitment process is inclusive of and accessible for, everyone.

If you think you may need additional support or reasonable adjustments made to any part of the recruitment process, please get in touch.

Flexible working: We offer a range of flexible working arrangements, including working from home, compressed or part-time hours, job shares and other arrangements. There is no need to justify your preferred working pattern and we encourage our people to work in whichever way helps them to perform at their best.

We will be happy to discuss this and our blended working model at the interview stage with you.

Please note, that we are unable to provide visa sponsorship for this post. To apply for this post, you must be able to demonstrate your eligibility to work in the UK.

Diversity and inclusion

Energy Saving Trust is committed to creating a diverse, inclusive and equitable workplace where everyone can be themselves, with support to be their best.

We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust.

We are a Disability Confident Committed employer and we ringfence a minimum number of interview slots for candidates who apply via the Disability Confident scheme and meet the minimum criteria for a role.

Our Fundraising Manager will play a critical leadership role within the Partnerships team, driving growth in philanthropic income through high-value donor engagement. The post holder will be responsible for cultivating and stewarding a portfolio of major donors, including HNWIs, senior business leaders, and key trusts and foundations while identifying and converting new prospects through MFL’s networks.

Key Responsibilities:

• Developing and implementing a strategic plan for major donor stewardship and new donor cultivation. Building and leading major donor relationships.
• Producing compelling, tailored proposals, bids, and impact reports.
• Managing income reporting and pipeline via Salesforce and supporting compliance processes.
• Cross-team collaboration to align fundraising with programme priorities and communications.

Job Introduction

• Location: Fairlight, East Sussex
• Annual Salary: £38,227
• Hours per week: Full time (37.5 hours) 
• Training Provided: Opportunity to complete NVQ/QCF Diploma Level 5
• Required: Full UK driving licence and access to a car/vehicle. 
• Sponsorship is not available for this position

Affinity Trust helps people live meaningful lives on their own terms.

As a Registered Support  Manager, you will play a key role in supporting adults with learning disabilities at our registered care home in Fairlight, East Sussex, to live life the way they choose.
 

How will I make a difference?

• You will empower your teams to support people to live their lives their way with creativity, patience and empathy
• You will be a role model to your team, building a culture of belonging.
• You will be willing to work flexibly to meet the organisation's needs, with regular presence at locations and on-call support on a rota basis.
   

What do I need?

• Previous experience managing support for people with learning disabilities and complex needs as a registered manager
• You will have a strong practical understanding of CQC/SCI Regulations and reporting requirements, and be willing to undertake CQC registration as required.
• You will be able to plan, monitor and evaluate continuous improvement initiatives
• You will be confident in using Microsoft Office programmes such as Word, Excel, PowerPoint and SharePoint
• You will be willing and able to participate in the on-call support rota
• You will be a driver with access to you own vehicle.
   

What benefits will I have?

We have a range of benefits that you can mix and match to suit you, such as:

• Care Friends - our employee referral and reward app. You’ll receive points which can be exchanged for extra money. 
• Wagestream – an app that gives you access to a percentage of your pay as you earn it, access to coaching, vouchers, discounts, cashback and more.  
• Blue light card – we will reimburse your Blue Light Card membership which provides discounts in your favourite shops and restaurants.
• Simply Health - Fully funded health cash plans giving you access to a 24-hour GP, money back on prescriptions, dental treatment, opticians and access to many more health benefits.
• Vivup – spread the cost of home and electronics items, or a bike to cycle to work through fixed salary reductions throughout the year. 
• Buy and sell annual leave – transfer windows open twice a year. 
• Pension and Life Assurance - you’ll be enrolled into our Scottish Widows pension scheme and Life Assurance scheme. 

If you want to empower people to live the life they choose … Apply today.
 

If you are offered a role with us, you will need to complete an enhanced DBS check. We will submit your application and pay for your check. 

We reserve the right to close this advert early if sufficient applications are received.

We’re committed to being Disability Confident and we guarantee to interview all applicants with a disability who meet the minimum criteria for the vacancy.