Customer Services Officer Jobs in Home Based
Role Summary
To support the development and delivery of community investment projects that deliver successful, measurable outcomes for TCH residents and communities, often working in conjunction with other TCH teams and external partners to achieve those outcomes.
The projects will focus on our key Community Investment Strategy themes; currently: tackling poverty and inequality; embedding well-being; customer co-creation and sharing power; community activities and programmes.
The role links with others across the organisation including our internal Customer Insight and Resident Engagement teams to understand our communities and supports our wider housing teams to deliver initiatives for the benefit of our residents.
The office base would depend on applicant. The successful applicant would need to travel between the different offices when required.
Role Specific Responsibilities
- Support the development and delivery of existing and new projects, initiatives and services that meet the aims of the Community Investment Strategy.
- Ensure these projects are outcome focused, that programmes/services are responsive to residents’ needs and reflect best practice and corporate priorities and meet regulatory expectations.
- To co-ordinate Community Investment projects and activities working in conjunction with residents, the wider organisation, contractors, and community partners.
- Support the effective monitoring and evaluation of community investment projects, ensuring that monitoring returns are received in agreed timescales and are accurate and outcome focused. Produce relevant performance reports and data as required.
- To provide support for the effective brokerage, monitoring, evaluation and reporting of social value across TCH contracts.
- Use customer data and insight to support our Community Investment work and to help build links with sections of the community who are not currently accessing our services.
- Attend networking and best practice groups as required. Maintain awareness of relevant government legislation and sector best practice and use this to inform your work on local activities and initiatives.
- Support the Service Level Agreements (SLA’s) process, helping to develop and monitor project briefs, donation frameworks, and grant funding (when grant processes are open), that respond to social needs and include measurable milestones, outputs and outcomes, budget management, risk mitigation and procurement. Manage service level agreements and freelance contractors.
- In conjunction with colleagues ensure that all areas of service delivery are effectively monitored and evaluated via the application of impact assessments, key performance indicators, social value outcomes and value for money reporting.
- Contribute to the review and development of systems, processes, and services to support TCH’s customer experience and service improvement aspirations, including through learning from complaints and feedback, and implementing change.
- Support our 3rd sector charity partners in ways that help them meet our residents’ needs, including supporting them to understand need and priorities based on data and resident insight.
- In conjunction with your manager and the PR & Communications Team promote community investment and social value projects, and outcomes. To demonstrate to residents, colleagues, and other stakeholders how we make a positive contribution to the neighbourhoods in which we work, that we listen to residents’ views and act on them and how projects and initiatives demonstrate our approach to treating residents fairly and with respect.
General
- To adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible.
- Recognise, respect, and promote the different roles and diversity of individuals.
- To actively contribute towards the key performance indicators and professional standards.
- Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly.
- To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.
- To participate in training, attend other meetings, and staff events as required.
- Be an effective member of your team, presenting a positive impression of your section and the Group.
- Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements
- Maintain professional curiosity in all interactions with residents, be aware of and report and record any potential safeguarding issues promptly and appropriately.
- Maintain awareness of budget requirements and value for money while delivering your role.
- Consider and highlight any risk to the organisation or individuals whilst delivering your role.
- Consider resident feedback (the resident voice) in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly.
- This role may involve visiting other offices and stock and you may be required to have your own car and full driving licence.
- This job description is a guide to the nature of the work required. It is not comprehensive, and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected.
About You
Education & Qualifications
- CIH level 4 qualification or above or willing to work towards (Desirable).
- Degree of equivalent in a related subject (Desirable).
Key Skills & Competencies
- Demonstrable experience of supporting innovative projects and supporting with project work. (Desirable)
- Experience of using a range of local, regional, and national funding streams. (Desirable)
- Demonstrable experience of partnership working.
- Experience of customer engagement work and experience of measuring impact of residents on service delivery and improvements.
- A good knowledge of the key issues around employment, skills, and training/digital inclusion/financial inclusion.
- Experience of supporting with the development and management of programmes, across a wide geographical area and with multiple stakeholders. (Desirable)
- Knowledge of the Social Value Act and how the organisation might utilise corporate social responsibility to its advantage. (Desirable)
- Knowledge of community-orientated research methods, including evaluation/monitoring techniques. (Desirable)
- Experience of commissioning services, managing freelance/external contractors, contracts, and service level agreements. (Desirable)
- Experience of interpreting and acting upon government legislation and best practice. (Desirable)
- Good IT skills.
- Analytical skills, able to analyse information and data logically and reach sound conclusions.
- Relationship management.
Behaviours
- Resilient, positive, and proactive in all circumstances.
- Good negotiation and influencing skills.
- An effective communicator who uses a range of appropriate methods.
- Ability to work positively with a range of external and internal audiences.
- A positive, innovative, forward thinking and outcomes focused approach.
- Results focused.
- Commitment to great customer service.
Why Choose Us
- Contributory pension scheme 4% to 10% matched contributions
- Hybrid working
- Free onsite car parking
- Life assurance of 4x annual salary (Terms and Conditions apply)
- 30 days annual leave in addition to bank holidays
- Two volunteer days per year
- Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions)
- Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses
- Extensive annual Staff Wellbeing programme
- Enhanced maternity, paternity, and shared parental leave provision
- Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)
- Annual flu vaccinations
- Access to an extensive range of corporate discounts on shopping, travel & days out
- Social events, including lunchtime walking, rounders, festive Fridays
- Travel loan
Our Values
Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.
Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.
We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:
- do the right thing
- pull together
- celebrate diversity
- love new ideas
- be kind
- keep our promises
Equal Opportunities Statement
TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.
We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.
The client requests no contact from agencies or media sales.
Are you looking for an exciting opportunity and the chance to make a real and lasting difference for others? Join Kinship, Britain’s biggest charity supporting kinship carers.
Kinship carers are strong, capable and fiercely determined to ensure they get what they need to support their kinship family. And we want to support them to feel confident to do that.
Kinship is the leading kinship care charity in England and Wales. We support, campaign and raise awareness of kinship care and the issues affecting kinship carers every day.
Kinship care begins in crisis. A child whose parents are unable to care for them, for whatever reason. It’s frightening, confusing and heart-breaking. Instinctively, a loved one steps in – a grandparent, brother, sister, aunt, uncle or family friend. They are now a kinship carer, bringing up the children they love. It’s life changing and challenging raising children who’ve been hurt or neglected, but kinship carers do it anyway because they put the children first.
Kinship have been awarded funding from the Department for Education to deliver the first ever national training programme to support kinship carers in their caring role. We are at the start of that journey.
About the role:
Kinship are seeking to recruit experienced event co-ordinators with a whole range of skills and great energy to join our brand-new training team. They will be responsible for delivering this first ever programme of its type supporting kinship carers across England in their caring role.
As a pivotal part of the team, you’ll be supporting delivery of high-quality in-person and online training events across England. You’ll be the first point of contact for the team and be experienced and responsive in dealing with enquiries. You’ll be used to working with suppliers and have proven experience of planning, co-ordinating and supporting the delivery of large events. You’ll bring significant working experience of using Microsoft tools, and other platforms and technology including Zoom. You’ll have a positive, can-do approach and the ability to work with initiative, being curious and always thinking ahead to anticipate need and deal with issues.
Collaboration will be key to your approach, and you’ll be detail orientated and be great at managing your time and priorities, and working to consistently high standards. You’ll plan, co-ordinate and support the successful delivery of all our online and in-person events, including being available and involved as needed on site.
In this role, you’ll travel across England and may have overnight stays from time to time. We offer training and support to enable you to be successful in your role and we’re happy to discuss requirements if you have kinship caring responsibilities.
Please see the attached Training Officer job pack for more information, a full job description and details of our application process. Please note that Kinship reserves the right to close a recruitment campaign earlier than the advertised date where we have received sufficient applications.
If you think you can make a difference for kinship carers, have the experience and skills we seek and the drive and positive approach to succeed then we would love to hear from you!
Key responsibilities include:
- Providing highly effective project management and administrative support to the training programme, including supplier communication, coordinating programme logistics and delivery of all relevant general and financial administration tasks, e.g. scheduling meetings, providing agendas, writing briefings, minute-taking, monitoring expenditure and organising events, training and workshops.
- Being the first point of contact for the team, for both internal and external purposes, communicating effectively with kinship carers, internal training team, external delivery partners and other stakeholders to coordinate and confirm all training activity.
Essential requirements include:
- Proven experience in event planning and management. You will need previous experience being responsible for organising large events (over 50 people).
- Experience of developing and implementing administrative systems and processes that enable team effectiveness. You will need a minimum of 1 year’s administration experience.
Key dates:
- Closing date: Tuesday 28 May, 9am
- Interviews: w/c 10 June
Kinship are an equal opportunities employer. We warmly welcome applications from appropriately qualified people from all sections of the community and aim to promote diversity.
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.
The client requests no contact from agencies or media sales.
London based contract with the option of hybrid working in the office and from home*
Do you want to support physiotherapists in transforming people's health and wellbeing? Can you make a positive impact within a team? You could join the service that members contact when they turn to the Chartered Society of Physiotherapy (CSP) for support.
The Enquiries Team is an established 2-way channel that responds to enquiries arriving through multiple channels from CSP members, stakeholders, and the public. Additionally, we proactively reach out to members with various campaigns throughout the year, each with distinct objectives and aims.
About the role
The enquiries we receive are diverse, and multitasking is essential as you'll be expected to handle calls and respond to email enquiries concurrently. Comprehensive support will be provided to help you learn all about the organisation so that you can deliver the best experience to our members. Persuasive communication skills are a must, along with proven adaptability and a quick learning ability.
This role involves constant use of data input and extraction skills, often whilst dealing with enquiries. Therefore, advanced data input skills and a calm professional manner are vital.
Why work for the CSP?
The CSP is the professional, educational and trade union body for the UK's 65,000 chartered physiotherapists, physiotherapy students and support workers; and one of the largest representative bodies in healthcare.
At the CSP, our goal is to create a culture characterised by innovation, respect, encouragement, passion and teamwork. We all strive for continuous improvement and to be the best at everything we do. We aspire to work in a way that embodies our values of learning, courage, inclusive and integrity. Our shared values are part of our organisational DNA, reflecting the expectations we have of ourselves and others. They guide what we do and how we do it, to have the greatest impact for our members.
We offer an excellent benefits package, including 27 days’ annual leave (pro rata) plus bank holidays, Christmas office closure between 25 December to 01 January and generous pension scheme with 12% employer contribution.
*The CSP operates a hybrid working model, allowing employees to work between their home and the office. While we do not stipulate the number of days in the office, employees can decide, through discussions with their line managers, how, when, and where they work best, balancing the needs of the CSP, the team, and themselves. Employees are still expected to attend the office for in-person meetings when required for their role and the organisation. Is Homeworking is subject to meeting homeworking assessment requirements, which include a minimum broadband speed of 18Mbps and a dedicated space to work from.
To enable our employees to balance their individual, family and work-life, we would be happy to discuss flexible working arrangements with shortlisted candidates (subject to business needs).
Closing date: 10am, 28th May 2024
Interview date: 11th June 2024 (Virtual interview on MS Teams)
The CSP is committed to equity of opportunity, aiming to provide a working and learning environment free from discrimination. We are taking appropriate steps to create a workforce that reflects the diverse society in which we work and live in. Therefore, we particularly encourage applications from candidates under-represented in the CSP’s workforce, including those from Black, Asian and minority ethnic backgrounds, those with disabilities and LGBTQIA+ people. Please note, all candidates will be expected to actively demonstrate their commitment to Equity, Diversity, and Belonging throughout the application and interview stages.
NO AGENCIES
About you
We are seeking an organised individual with demonstrable experience in providing professional HR support, and a desire to grow and develop in a varied and interesting generalist role.
You will have a background in HR, and ideally, additional experience supporting in wider business support, such as office administration, IT or operations.
You will need to have good interpersonal skills, and be confident in your IT skills, and have experience using Microsoft Office and a database or People Management software.
About the role
Reporting to the Head of People, the HR Officer will primarily:
- Act as first point of contact on general HR & operational queries for the staff team and administer relevant files and email inboxes
- Champion staff well-being, delivering our staff well-being events and socials, and supporting in the deliver of new well-being ventures
- Support in the recruitment of diverse and effective staff
- Support in the onboarding, training and development of our staff team
- Ensure that the operations contractors, including, cleaning, IT, security and facilities are fulfilling agreed service levels
- Look to where the People team may further develop and improve its processes and support for the staff team and Society, either to improve their own capabilities or those of other staff
Working pattern
35hrs, Mon-Fri | We are currently running a trial of the 4-day work week; staff can opt to work 32hrs over 4 days each week at no loss of salary.
Location
Hybrid | We ask that staff spend at least 60% of their time at our London office.
To find out more about the role, please download the job description and job pack, or visit our website.
We are working towards a world inspired by #Ecology in which nature and people thrive.
About The Connection at St Martin’s
We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.
London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.
We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.
We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.
About the Role
- We are seeking a creative and enthusiastic team member, who will work closely with the Partnerships Manager.
- You will help provide excellent account management to our valued partners, encouraging them to think of new and innovative ways to support us, also working to build our profile in the local area.
- You will lead on coordinating our corporate volunteers; working closely with the services teams to come up with engaging volunteering opportunities and ensuring our corporate volunteers have a great experience when they give their time to us.
- We are looking for a personable and professional self-starter who is comfortable communicating with people at all levels and sometimes representing the charity at fundraising events.
- This role would suit someone who currently works in a fundraising role and is looking to develop their career within corporate partnerships or, someone with a customer service/account management background who has excellent relationship building skills.
Salary: £33,860
Closing Date: Tuesday 11th June
Interview Date: Tuesday 18th June
Full job description can be found on our website
Our Benefits
· 30 days holiday plus bank holidays
· Generous training budget, plus an annual personal training budget
· Enhanced Sick Pay Policy
· Enhanced family friendly policies
· Day off for moving house
· Hybrid working (depending on role requirements)
· Pension – 5% Employer, 3% Employee
· Cycle to Work Scheme
· Season Ticket Loan
· Employee Assistance Programme
· Reward Gateway (access to discount vouchers and cashback at the UK’s favourite retailers)
We are a London Living Wage employer
The client requests no contact from agencies or media sales.
We are a multi-award-winning, creative, and innovative organisation, and the Database Officer is a role at Al-Khair Foundation, sitting within the Database team and delivering on a range of database tasks and processes utilising our Salesforce database.
We’re looking for someone who has a good working knowledge of database systems and who understands their importance to organisations like Al-Khair Foundation. We seek someone who is naturally process-driven and has a great eye for detail. You will be responsible for specific monthly processes, such as organisation income reconciliation and ongoing data uploads and cleansing for the Fundraising teams. You will also become a champion for Salesforce and understand the importance of CRM to help Al-Khair Foundation achieve our goals and provide a better service to our donors, supporters, and participants.
Your Role
Al-Khair Foundation uses Salesforce to manage relationships with our donors, supporters, and stakeholders, including recording all donations made to the organisation. Al-Khair Foundation’s Database Officer will be responsible for the monthly delivery of the income and data reconciliation processes for the Fundraising teams, which includes liaising with a wide range of external agencies and the website to successfully download and query files, update and create new supporter records on the database, process cheques and payment requests, and work closely with the Finance team to ensure all anticipated and banked income tallies correctly.
You will also work closely with colleagues in the Database team to support and maintain regular database processes, data cleansing, and other database-related functions that happen on a monthly or quarterly basis. This may include responding to and being responsible for Support Ticket queries in relation to income, data, and/or the database generally and working with external database agencies such as our web platform partners and Salesforce.
Aside from these core duties, from time to time, you may also carry out general administrative tasks on behalf of the Supporter Engagement team. This may include supporting the Supporter Care Assistant during busy periods with customer care via email and telephone and recording updates, processing invoices, and maintaining and updating team rotas and trackers.
Your Responsibilities
- Delivering the monthly data reconciliation and income reconciliation processes, which include downloading and uploading data files.
- Supporting the Fundraising teams with their monthly income recording and reconciliation.
- Liaising with external agencies and the Finance team.
- Checking for and correcting inaccuracies and updating supporter records.
- Running reports for the Fundraising and Finance teams.
- Maintaining and carrying out regular database processes, including data cleansing.
- Supporting the Database Coordinator and the Senior Data Manager to encourage best-practice use of the database across the organisation, including assisting with onboarding and new user training and being on hand for day-to-day technical support when the Database Coordinator is unavailable.
- Working with external partners (i.e., telemarketing agencies) to ensure the successful and smooth transition of data onto the database.
- Spotting and reporting database glitches and problems.
- Supporting with the ticketing system as a second point of contact in the Database team.
- Contributing to creating a culture committed to the safeguarding of children and adults and compliant with Al-Khair Foundation’s Child Safeguarding and Adults at Risk Policies.
Who You Are
To be successful, you will be:
- Someone who has experience using a Salesforce database to carry out day-to-day tasks and who understands their importance for organisations such as Al-Khair Foundation. Charity/NGO experience would be an advantage.
- Someone with excellent attention to detail and good numeracy skills.
- A great communicator who can manage a variety of stakeholder requirements and resolve requests in a timely and accurate manner.
- Able to organise your time and own workload effectively and able to work to deadlines in a busy environment.
- Able to learn new processes and systems swiftly and diligently.
- Able to work under your initiative, take instructions from others, and work well as part of a team.
- Experienced in carrying out administrative tasks and processes in an office setting, with good knowledge of Microsoft Office, especially Excel.
- Keen to learn more about the inner workings of database management.
For further information and to apply, please click the 'Apply' button and follow the instructions.
Closing date: 26th May 2024
Using Anonymous Recruitment
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Actively Interviewing
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We are seeking a motivated and organised Business Support Officer to join our dedicated team. This role is essential in ensuring the smooth running of our operations and supporting our mission to positively impact lives through water based activities.
Key Responsibilities:
· Administrative Support: Assist with day to day administrative tasks, including data entry, document management and correspondence.
· Financial Record Keeping: Maintain accurate financial records, process invoices, and assist with budget tracking.
· Event Coordination: Help organise and coordinate vents, workshops, and activities.
· Stakeholders Communication: Liaise with donors, volunteers, and participants to foster positive relationships.
· Office Management: Manage office supplies, equipment, and facilities to ensure a productive work environment.
· Report Preparation: Assist in the preparation of reports, and presentations.
· General Support: Provide support to various departments and team members as needed and carry out any other reasonable tasks as required by the Outreach and Relationship Manager.
Qualifications:
· Previous administrative or office support experience
· Strong organisational and multitasking skills
· Proficiency in Microsoft Office
· Excellent communication and interpersonal skills
· A passion for our charity's mission and values.
A chance to make a meaningful impact on the lives of disadvantaged individuals
The AHOY Centre's mission is to use watersports as a medium for transforming lives, providing opportunities for personal development, and education.
The client requests no contact from agencies or media sales.
We are looking for an experienced strategically minded, dynamic and proactive Initiatives Manager to join us here at the Royal College of Radiologists (RCR).
Do you want to be part of a dedicated Workforce Development team, supporting doctors who deliver imaging and cancer care services? If you have a desire to work in a people profession which strives to have a positive impact on the lives of doctors and ultimately patients; this may be the opportunity for you.
In this pivotal role as Workforce Initiatives Manager you will be responsible for the successful development and delivery of initiatives to support us in fulfilling our overarching goal of growing the UK workforce in our specialties of Clinical Radiology and Clinical Oncology, ensuring that quality and impact are at the heart of our plans.
With a focus on the strategic development side of the team you will cultivate information into initiatives such as the development of curricula or standards but also ongoing initiatives which will serve to increase routes into the workforce for both existing and emerging groups of doctors and allied health professionals. Leading and motivating a high-performing and dedicated team to do so.
What you’ll do:
- Manage the development and implementation of new versions of the postgraduate curricula for our specialities.
- Establish and implement necessary quality assurance mechanisms and initiative.
- Oversee the provision of support for ancillary workforce development initiatives.
- Undertake market research to evaluate the viability of proposed new workforce initiatives, targeting those with the greatest reach and impact.
- Lead, motivate performance manage and develop a team.
What you’ll need:
- Experience of curriculum development or experience of innovation in training programmes or teaching.
- Experience of programme/project management.
- Experience in developing funding bids/building cogent business cases.
- Knowledge and understanding of UK healthcare workforce strategy, including postgraduate medical education.
- Excellent manager of people, capable of inspiring.
- Analytical thinker, able to evaluate key issues and exercise sound judgement.
- Ability to prioritise own work and work of team to deliver agreed outcomes.
Why join us?
- Make a difference to the lives of Doctors and the specialities they work in every day!
- Hybrid working (40% working week can be done remotely)
- Modern working environment
- Equipment provided to work from home
- Generous annual leave allowance
- Excellent pension scheme
- Interest free season ticket loan and cycle to work scheme
- Employee Assistance Programme
This is an exciting opportunity to join a progressive and forward-thinking team and organisation. At the forefront of the health agenda, our members diagnose and treat cancer, heart disease, stroke and more, whilst leading on innovations including AI, skills mix and community diagnostic hubs. If you are interested in finding out more about the Workforce Initiatives Manager role , instructions on how to apply and the RCR please have a read of the candidate pack.
You will be joining our expanding and dynamic team, with the freedom to work creatively with a committed group of volunteers and staff to support people who experience mental ill health in Bristol.
We need someone who is passionate about our mission and who shares our values to increase awareness through marketing and communications, expanding our social media and website content and linking with local networks in order to support fundraising efforts. You will have a high level of autonomy and be given the opportunity to develop new ideas in this exciting field, in a role that is varied and flexible.
We are an equal opportunities employer, but more than that we are a charity that cares passionately about diversity and inclusion as it is one of our core values. We are committed to making our team better reflect the diverse communities that we serve in Bristol. This means that we particularly welcome applications from individuals who are part of marginalised groups.
What we offer:
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Established grassroots Bristol mental health charity with a large member and volunteer base.
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Flexible hybrid working – Our office is based in the community hub The Wellspring Settlement with the option of working some of the working week remotely.
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Salary of £28,980
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Annual leave allowance of 25 days plus bank holidays. Additional days off between Christmas and New Years.
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A paid day off for your Birthday
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A Free Headspace membership
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Period/Menopause leave policy
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Eye tests paid by us and £40 towards new glasses
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Workplace pension scheme.
Applications to be submitted by midnight on the 27th May.
We are a charity that provides in person and online peer support groups and befriending for mental health in Bristol and surrounding area.
The client requests no contact from agencies or media sales.
Background to the role
Age UK East London are recruiting a Community Engagement Officer to join our growing Community Outreach team. We support hundreds of people a year to maintain their health and wellbeing, combat social isolation and digital inclusion through the varied activities and by signposting to relative local support services.
We support some of the most deprived communities in the UK, tackling poverty and health inequality while promoting independence and well-being.
Working in well networked and integrated systems you will make a key contribution to improving the lives of adults, their carers and the wider community.
Job description
Job Purpose
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To provide a high-quality outreach support service that enables older adults with low level support needs to live independently within the community.
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To a promote network services across the Boroughs to maximise their take-up.
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To work closely with statutory and voluntary sector agencies to ensure appropriate services are accessed.
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To ensure that service users have maximum choice and control over the planning and management of the service they receive, including initiating individual support plans and connecting them with culturally appropriate services.
Key Tasks
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To signpost people to appropriate services as required through outreach sessions in the Hub, Satellite centres, GP practices and pharmacies.
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To develop shared working practices across the service network.
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To work closely with providers of similar services
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To work to agreed individual, team, and organisational objectives.
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To work with existing activity groups at the hub and satellite centres and support the setting up of activities where appropriate.
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To ensure all contacts with service users are recorded appropriately and to maintain an adequate filing system.
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To use word-processing software to produce own correspondence and reports in accordance with relevant policy on confidentiality and data protection.
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To collect monitoring information to enable the service to be evaluated.
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To provide support to services outside of normal working hours and occasionally attend sessions when required.
Administration
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To ensure all relevant administration is organised and efficiently completed.
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To assist co-ordinating service user client surveys/questionnaires as appropriate, collate feedback and evaluate the service provided.
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To assist with the collection of data necessary to provide specific information needed for KPI’s and external requirements and outcomes.
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To ensure all data is collected through AUKEL organisational customer relationship management data base systems.
Quality
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To be familiar with and to implement Age UK East London’s policies and procedures.
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Ensure that confidential data is managed within AGE UK’s policies and procedures.
General
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To meet regularly with line manager for support, supervision, and appraisal.
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To attend team and staff meetings, (and other meetings) as required.
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To undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of Age UK East London.
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To undertake all training required to fulfil the role.
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To carry out the duties of the post in accordance with Age UK’s East London’s policies and procedures including EDI, Health & Safety, Confidentiality, Complaints, GDPR, Safeguarding Vulnerable Adults.
Functional Links
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The role reports to Caxton Hall Centre Manager
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Close working relationship is required with the Community Outreach team, OPRG Project Officer and other relevant colleagues.
Person Specification
Experience
Essential
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Experience of working on a one-to-one basis with marginalised groups
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Experience of running group activities
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Experience of keeping paper and electronic records and statistical data for monitoring purposes.
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Experience of providing kind, inclusive and high quality customer service
Desirable
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Qualified in Chair Based Exercises
Knowledge & Understanding
Essential
- Understanding of the impact of discrimination and disadvantage on the lives of people and ability to work in a trauma-informed manner.
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Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their Carers.
Desirable
• Working knowledge of other Community Languages
Skills/Attributes
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Intermediate IT skills
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Can demonstrate AUKEL values (accountable, kind, flexible, inclusive, collaborative) in the way the service is delivered.
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Commitment to learning and development and reflective practise.
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People skills.
Additional Requirements
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This post is subject to the relevant check through the Disclosure & Barring Service (DBS)
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Flexibility in working hours to meet organisational needs.
The client requests no contact from agencies or media sales.
The role of Bid-Writer / Fundraising Officer is an exiting opportunity to join a dynamic and expanding Christian Charity. The post serves to secure new funding, expand donations, maintain current levels of funding, and assist with raising the profile of the King’s Arms Project. Kings Arms Project is a well-respected Charity with a growing reputation for high quality service delivery.
We have a wide network of existing funders with a long history of supporting our work. Building on our reputation we have been able to add new funders to our portfolio, attracted by the high-quality services we provide.
This role will suit someone with experience of fundraising or someone wanting to move into a fundraising role. An ability to be passionate about our work and to communicate clearly and convincingly is key. Hybrid-working considered.
The client requests no contact from agencies or media sales.
We’re looking for a new Fundraising Executive Team Lead to lead our friendly and creative team of fundraising executives.
Fundraising Executive Team Lead
Type: Full-time (35 hours a week), permanent
Location: Office-based in London, N4 with flexibility to work remotely
Salary: £36,309 - £38,786 per annum plus excellent benefits
Salary Band: Band F1
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
We’re always ready to go the extra mile to support and inspire the thousands of people out there doing something amazing for people affected by MS.
We work closely together to achieve an annual income of over £4.2 million.
It’s our job to make sure that our supporters have a fantastic experience from the moment they contact us.
As our team lead, you’ll be providing the day to day management of our 3 Fundraising Executives.
You and your team will provide exceptional stewardship and customer care to our supporters, as well as project support to our wider Community and Events function. And will help coordinate a range of fundraising activities to achieve income targets.
As well as managing your direct reports you’ll support individuals who are taking part in our many challenge events or organising their own DIY fundraising. And there’ll be plenty of opportunities to attend events and see our work in action!
Our aim is to make it as easy as possible for people to achieve their goals.
Providing the tools, advice and support they need to reach their potential, feel valued and form long term relationships that mean they continue to fundraise for us in future.
You’ll be super organised, fantastic at relationship building, enjoy creating processes, and have great customer care and communication skills. You'll work closely with our supporters, volunteers, local groups and our wider fundraising team.
You’ll be from a supporter or customer care background.
And ideally be able to demonstrate some understanding of community and events fundraising, supporter journey development, and extensive use of customer relationship databases.
If you’re enthusiastic and motivated by helping others achieve something amazing in support of a cause that means the world to them, we’d love to hear from you.
We recognise the significant and excellent contributions; experience; and skills our employees bring to the MS Society.
Working with external pay and reward consultants, we’re taking active steps this year to review our employees’ pay and benefits package. Ensuring we’re aligned with the most accurate and up-to-date benchmarks for the UK charity sector.
Closing date for applications: 9am on Friday 7 June 2024
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
- Cycle to work scheme
- Death in service scheme
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
There is a permanent, part time Funding Officer opportunity to come and join our North East and Cumbria Regional team. The role is for 25.5 hours per week covering the area of Cumbria.
The role of a Funding Officer is both challenging and rewarding with no two days the same. You will be expected to spend time developing your knowledge of and relationships in the communities that you are responsible for to try to understand the challenges they face and how our funding can make a real difference to help communities to thrive.
You will be responsible for assessing and presenting funding applications to our Reaching Communities programme, supporting community groups, making connections with important stakeholders e.g. CEO’s of LA’s, MP’s, Mayors and representing the fund at a wide variety of events including funding fairs and networking events.
You will often be the first point of call for potential applicants and will need to be resilient, diplomatic, supportive and assertive in equal degrees. As the outward facing representation of the fund you will need to have good people skills, good communication skills and be professional in a wide variety of different situations. You will have to assess applications and present these to the rest of the regional team at various panels. You will certainly have to be strong enough to say “no” as we always have more applications than funding available.
We are looking for people who have good knowledge and understanding of the third sector and the challenges it faces. You will need capable IT skills, the ability to learn new processes and procedures (including bespoke software). You may have to travel throughout the region and, on occasions, have to stay away overnight and work unsociable hours.
Ideally you will live in Cumbria. The use of car is desirable.
Interview Date: 11 June 2024, 1 hour and Face to Face.
Location: Mobile/hybrid working - North East and Cumbria Regional Team, can use the Newcastle office.
Essential criteria
- Live in or have easy access to Newcastle and have knowledge of the region
- Relationships: Ability to build and maintain excellent relationships at several different levels with a strong commitment to diversity and inclusion.
- Written and communication skills: Strong listening skills and ability to assess a high volume of applications and manage a caseload, write reports, challenge when appropriate and manage risk.
- Analytical skills: Ability to absorb a wide range of information and to make judgement-based decisions with confidence; analyse accounts and numerical data and to identify and manage risk.
Desirable criteria
- Sound IT skills and the ability to learn detailed processes.
- Knowledge of the needs and priorities of communities across Newcastle
- An ability to use your initiative and manage your own workload working comfortably with competing priorities and deadlines with a can-do attitude.
- Ability to work as a member of a team and to contribute and support others within the team.
Equity, Diversity and Inclusion
Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.
We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.
As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)
It starts with community.
The client requests no contact from agencies or media sales.
Location: Remote or at Royal Bank of Scotland Plc (RBS), Stephenson Way, Wavertree Technology Park
About the Role
Advice Giving
- Deliver advice and information to clients, ensuring advice provided meets the requirements of Citizens Advice quality standards
- Ensure all case recording and other record keeping is completed within agreed timescales and conforms to the Office Manual and the Advice Quality Standards
- Use sensitive listening and questioning skills in order to allow clients to explain their problem(s) and to identify the next course of action.
- Use a range of information sources to find relevant information then interpret and communicate this to clients.
- Refer internally or to other specialist agencies as appropriate.
- Act for the client where necessary by calculating, negotiation, drafting or writing letters/emails and telephoning.
Administration
- Use of IT software for statistical recording of information relating to research and campaigns and funding requirements, record keeping and document production. Ensure Data Protection compliant training is completed on an annual basis.
- Ensure that all work conforms to the service's systems and procedures.
- Undertake admin duties as required or requested.
- Complete a register of client outcomes, monitored by the lead Citizens Advice office of the project, and provide case studies (with client consent) demonstrating outcomes of the advice interventions to the funder.
Professional development
- Keep up to date with online systems, available training materials and other resources relevant to the areas of support.
- Complete the required training to comply with quality assurance processes
- Attend relevant internal and external meetings as agreed with the line manager
- Prepare for and attend supervision sessions/team meetings/staff meetings as appropriate
- Identify and implement own learning and development needs
Other duties and responsibilities
- Promote the aims, policies, and membership requirements of the Citizens Advice service.
- Ensure all processes and procedures that relate to the responsibilities of the role are delivered with a high level of awareness of the organisation’s equality and diversity ethos and policies.
- Be a positive ambassador for CAL.
- Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.
- Adhere to RBS security vetting and health and safety guidelines, particularly within their building.
- Attend RBS Team meetings to share knowledge and up skill Bank staff to inform them of themes, trends and emerging issues.
- Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service
Requirements:
- Experience of delivering generalist advice within Citizens Advice or another quality assured environment such as AQS.
- Good IT knowledge with an ability to support delivery of advice
- Experience of using interpersonal skills, including sensitive listening and questioning skills to understand the needs of others, over the phone.
- Ability to research, analyse and interpret complex information and produce and present clear reports verbally and in writing.
- Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.
- Effective oral and written communication skills.
- Ability and willingness to work both on own initiative and as part of a team.
- Understanding of the issues affecting society and their implications for clients and service provision.
- Understanding of and commitment to the aims and principles of the Citizens Advice service and its equal opportunities policies.
About us
Citizens Advice Liverpool (CAL) are being funded by Nat West Group to provide general advice by telephone for customers seeking this help. This general advice is confidential and independent of the Nat West (Banking) Group.
The post holder would be based at their RBS office for 4 days between the hours of 9am -5pm, providing telephone advice, and there would be 1 day based at a CAL office for writing up notes and any follow up work.
Where it is not possible for the SSO to work at the RBS office, the SSO would work at home or a CAL office, again providing telephone advice for these customers.
Fundraising Officer
Location: Remote
Contract Type: Permanent
Salary: Circa £34,000 per annum, depending upon experience
Hours: Full Time, 37 hours per week, Flexible
Who we are
In the echo of history's whispers, there exists an organisation that transcends time - The Commonwealth War Graves Commission. The battlefields of these world wars are largely gone, but our cemeteries and memorials remain as a moving reminder of the events that took place there.
The Commonwealth War Graves Foundation (CWGF) is the charitable arm of the CWGC. The CWGF highlights the work of the CWGC through projects that engage new audiences and find innovative ways to involve the community - through education and outreach, voluntary activity, arts and heritage projects, local research and partnership working.
What you'll be doing
We have a grand opportunity for someone looking to grow their charity experience - As our Fundraising Officer, you'll generate income by creating exceptional written applications and reports. To do this, you'll dive into research, keeping tabs on all fundraising opportunities, as well as crafting strong grant proposals, which is a key aspect of this role. You'll also need to bring in new corporate supporters by building new relationships/sponsorships as well as maintaining existing ones.
In this dynamic team, you'll plan costing, and execute various activities for a charity experiencing an invigorating period of expansion. The role encourages autonomy for you to help move the foundation forward, giving you visibility to own it by working with different people within the organisation to help our foundation grow.
What you need to have
- Experience of securing significant income from partnerships with trusts, corporates, and/or foundations
- Organised, independent, easily multitask, good timekeeping, and deadline-driven
- Excellent communication/customer skills, especially with internal and external stakeholders
- Able to build strong and meaningful relationships
- Experience of working with databases
What we offer
- 25 days annual leave, rising by 1 day per year of service up to a maximum of 30
- Flexible working options
- Paid public holidays and paid office closure between Christmas and New Year
- Flexible working arrangements
- Generous Pension Scheme, with CWGC contributing up to 15%
- Life Assurance
- Employee Assistance Programme
- Cycle To Work & Electric Vehicle schemes
- Shopping Discounts
How to Apply
Apply via our Career Portal by clicking the 'Apply Now' button.
As this is an active role, we will be interviewing as we go along, and the role will close when we have an offer accepted by a preferred candidate.
We value the differences that a diverse workforce brings. We're committed to creating an environment where everyone's treated with dignity and respect. We won't discriminate against gender, colour, nationality, ethnicity, age, sexual orientation, or religion.