Customer services officer jobs

Job Role

The café manager is responsible for leading all team members both paid staff and volunteers in the efficient and self sustaining operation of the cafe. They are responsible for managing the day-to-day operations and financial performance of the café and maintaining high standards. They need to foster a positive environment, which provides consistent, fast, efficient, and friendly service and a high quality experience for both our customers and team members. Team members include paid staff and volunteers some of whom have learning difficulties.

The manager will support and work within the Christian aims and purposes of St Thomas Church, and in accordance with its ethos and values, creating a place for all at the heart of the community.

The Church takes the safety of everyone within the church very seriously and expects that everyone will work within the Church safeguarding policy.

The café manager will be responsible to the Team Vicar at St Thomas Church

 Responsibilities

Product:

Manages and develops menus

Initiates, reviews and manages processes to make sure that all staff and volunteers are ensuring food served and delivered is to a high and consistent quality.

Ensures that all team members are educated on our products and services and products are delivered to customers consistently to a high quality.

Initiates, reviews, and manages systems that ensure that all staff and volunteers are inducted and continually trained in food hygiene, allergen awareness and that all statutory records regarding food hygiene, allergens are kept up to date.

Initiates, reviews and manages systems to improve stock control and minimise wastage

Service:

Is the Role Model for outstanding service in the cafe.

Pro-active in solving customer problems and satisfying customers in various situations and can handle conflict and other sensitive issues in a calm and fair manner.

Ensures that all team members provide customers with efficient, friendly, superior service on a consistent basis.

Consistently monitors, coaches and encourages team members to meet excellent service standards.

Assesses and provides adequate resource (paid staff and volunteers) to provide efficient and friendly, superior service and documents this on the weekly rota.

Maintains high cleanliness standards consistently throughout the cafe in the areas of store appearance, merchandise and equipment.

Training and Development:

Ensures a safe, enjoyable place of work for all team members recognising and respecting the unique needs, abilities and potential for development in every individual

Provides ongoing training and development to all team members (staff and volunteers) in the areas of operating standards, customer service and product knowledge.

Demonstrates the ability to lead, effectively communicates and is passionate about the Cafe.

Builds morale and team spirit by fostering a work environment where team members input is encouraged and valued.

Ensures each team member has received proper training to perform as a barista or in any other role effectively and efficiently.

Coaches and counsels team members for improved performance, documenting developmental plans for paid staff as necessary.

With support from your line manager, ensure that employment law and the businesses policies are followed in relation to human resources.

Hold 1 week and 3 month reviews with new employed starters, and with your line manager

Ensure that new starters are fulfilling the duties of their role(s) before the end of their probationary period

Hold annual reviews with employed café staff to celebrate their achievements and to identify areas where additional training or support may be required.

Cafe Operations:

Ensures that all cafe operating procedures are adequately documented and available for all to use

Ensures the Staff handbook is updated regularly

Facilitates on-going training and development of current staff and volunteers.

Promotes and practices safe work habits, identifying and resolving potential safety hazards, operational inconsistencies and any team member or customer incidents.

Provides the necessary health and safety training for staff and volunteers

Documents accidents, conducts initial investigation and determination of root cause in the interest of maintaining a safe work environment

Business

Delivers the agreed financial targets for the café

Develops promotional programmes to deliver the sales targets

Safeguarding

The Church takes the safety of everyone within the church very seriously

and expects that everyone will work within the Church safeguarding policy.

In particular, the Church expects anyone who becomes aware of a safeguarding risk or of actual abuse, to immediately raise this with the Parish Safeguarding Officer.

Those who work with children, young people and/or adults who are vulnerable should have a commitment to:

· Adhere to the church's policies and codes of conduct

· Treat individuals with respect

· Recognise and respect their abilities and potential for development

· Working in ways that meet and develop the personal, spiritual, social and pastoral needs

· Promote their rights to make their own decisions and choices, unless it is unsafe

· Ensure their welfare and safety

· The promotion of social justice, social responsibility, and respect for others

· Confidentiality, never passing on personal information, except to the person you are responsible to, unless there are safeguarding issues of concern which must always be reported to the person you are responsible to and to the safeguarding officer.

Person Specification:

1 Skills

1.1 Good written and oral communication skills

1.2 Good numeracy skills

1.3 Confident, enthusiastic and self-motivated with a great work ethic

1.4 Creative, innovative and willing to implement ideas and professional opinion

1.5 Team player with a demonstrable positive, ‘can do’ attitude and ability to motivate a team including volunteers.

1.6 Motivated by a passion for preparing food with quality and with great service delivery

1.7 Excellent customer service skills and demonstrable experience in a café environment- preferably in management, but not essential.

1.8 Able to show sensitivity and flexibility as circumstances demand

1.9 Resilient and able to work under pressure when faced with complex and demanding situations

1.10 Able to handle conflict and other sensitive issues in a calm and fair manner

Knowledge

2.1 Knowledge of the catering and / or coffee sector

2.2 Possess a high level of coffee art skills and knowledge

2.3 Sound knowledge of Hygiene, Health and Safety

Experience

3.1 Experience of preparing food to safe and high standards

3.2 Experience of working as a barista in a coffee shop

3.3 Experience of working with, supporting and guiding people and volunteers of all ages

3.4 Experience of line managing people

Qualifications

3.1 A good general level of education

3.2 Food Safety and Hygiene level 2

Working Arrangements

40 hours per week between the hours of 8am to 4.30 Monday to Wednesday, 8am to 6.30pm Thursday and Friday, 9 am to 4.30 pm on Saturdays. 10am to 4.30pm Sunday including up to three weekends per month (minimum two)

28 days paid holiday per year plus public holidays.

Plus 1 day paid holiday per year on your birthday

Salary Up to £14.79 per hour depending on experience (Annual £30,763)

Pension scheme

The PCC has a workplace pension scheme with NEST and follows legal requirements . Nest is the workplace pension scheme set up by the government.

You may be automatically enrolled into the occupational Pension Scheme however you may also choose to opt out of this. Should you opt to take out a Personal Pension Plan then this is a private matter between yourself and the financial institution concerned and does not involve the Church in any way.

References:

Excellent and unequivocal references

Current Employer

Former Employer

Are you interested in being part of a team making a tangible difference in Norfolk? Can you harness technology, data, and communication strategies to amplify community impact? Do you have experience in CRM, data analytics, and systems optimisation? If so, you might just have found your dream job.

This new role is pivotal to Norfolk Community Foundation’s desire to harness technology, data, and communication strategies to amplify community impact.

About the role

The Head of Digital Transformation and data strategy reports to the Director of Finance and Operations and is part of the Senior Management Team working closely with the Chief Executive.

Key responsibilities will include:

• Modernising systems and workflows to enhance organisational efficiency and resilience.
• Leveraging data insights to inform strategic decisions.
• Strengthening digital communications for stakeholder engagement.
• Driving responsible innovation, including AI and automation, to improve efficiency and impact.

About you

We are looking for someone with a strong track record in strategic leadership and digital transformation, who can confidently set a vision and drive innovation across an organisation. You will be experienced in managing CRM systems (particularly Salesforce), data analytics, and optimising systems to improve performance and efficiency.

You will have excellent analytical and problem-solving skills, with the ability to translate complex data into meaningful insights and actions. A deep understanding of cybersecurity, GDPR, data governance, and risk management is essential, as is a forward-thinking approach to emerging technologies, including AI and automation. This is a fast-paced role that requires initiative, adaptability, and a passion for continuous improvement.

What can we offer you?

We have a range of benefits that we offer our staff, including:

• 25 days holiday (pro rata) plus bank holidays.
• Up to 3 ‘Development Days’ a year to pursue passions, volunteering or learn new skills.
• Flexible working options available.
• A health and wellbeing plan, providing money back on optical, dental, physiotherapy and more, access to advice and support, and discounts and rewards from hundreds of leading retailers, restaurants and destinations.
• Pension scheme.
• Death in service cover.
• Training and development opportunities.
• Visits to see the impact of the difference the Foundation is helping to make happen.

Who are the Norfolk Community Foundation?

We are a local charity with a clear vision of strengthening communities from the bottom up to make Norfolk a vibrant and fairer place to live. Working in partnership with local charities and community groups by providing them with funding, leadership and guidance, we help to inspire local people and those with an interest in Norfolk to give funds, time and resources to support their communities.

Fresh Futures is happy to announce a vacancy with an exciting opportunity to manage and grow a pipeline of existing and prospective corporate supporters, with an aim to shape meaningful collaborations that make a real difference.

Established over 50 years ago, Fresh Futures is a regional charity dedicated to supporting disadvantaged and vulnerable children, young people and their families. Our vision is for all children, young people and their families to have opportunities for a better life, now and in the future.

Hours of Work: This role is offered at 30 hours per week. However, we are open to discussing slightly reduced hours, flexible working patterns, or a job share arrangement for the right candidate(s). If you are interested in alternative working arrangements, please outline your ideal working pattern in your covering email when submitting your application

Contract: Permanent
Salary: £31,249.40 FTE (will be pro rata when hours confirmed)
Base: Brian Jackson House, Huddersfield, HD1 5JP

Closing Date: Sunday 27th July 2025 at 5:00pm

Interview Date: Thursday 31st July 2025

Purpose of the job

Why the job exists and overall responsibility

• Income generation through a diverse range of sources including but not limited to corporate and community fundraising and grants and trust applications
• Delivery of marketing and communications across the charity
• Line management of an officer with responsibility for fundraising and communication activities
• Budget management for projects and campaigns
• Internal and external event delivery
• Management and project delivery of discrete projects and fundraising campaigns
• Involvement in volunteering activities
• Contribute to delivery and development of the Fundraising and Engagement Strategy

Main Activities

Income Generation:

• Build multi-year corporate relationships that generate income and gifts in-kind by creating and maintaining an active pipeline
• Identify and cultivate opportunities for new partnerships and funding streams
• Manage a portfolio of partners and fundraisers, ensuring effective communication and stewardship
• Prepare and submit funding applications and reports in a timely manner
• Collaborate with internal teams to ensure project delivery and reporting
• Ensure the CRM system is updated regularly to reflect activities and report to KPIs set by the Head of Income and Engagement

Marketing and Communications:

• Contribute to the creation and delivery of key marketing materials across multiple channels and audiences
• Maintain accurate records of activity and performance, generating regular performance reports
• Work collaboratively cross team to ensure delivery of all elements relating to projects and campaigns across the charity
• Develop audience approach content for social media and disseminate in a timely manner, supporting all teams marketing needs
• Responsibility for development and updates to websites across Fresh Futures
• Explore new marketing channels and build external marketing partnerships offering in-kind support
• Write press releases and deliver media interviews representing the charity, as directed by the Head of Income and Engagement

Line Management:

• Manage an officer working within the income and engagement team to effectively deliver all aspects of their role
• Work closely with Managers to ensure they are receiving the support they need from the Income and Engagement team
• Plan team delivery alongside the other Income and Engagement Manager to manage work allocation and delivery effectively within the team

Budgets:

• Assist the Head of Income and Engagement with the preparation of budgets
• Responsible for the management of specific project or campaign budgets,
• ensuring costs are always monitored and income targets are met (where appropriate)

Internal and external event delivery:

• Support delivery of internal events, to budget and in a timely manner, including
• liaison with suppliers, and attendees
• Build partnerships and attend external events to represent Fresh Futures and raise awareness of the charity
• Support delivery of internal events, to budget and in a timely manner, including liaison with suppliers, speakers and attendees
• Oversee event budgets as directed by the Head of Income and Engagement

Volunteer delivery:

• Design and deliver presentations to third-sector organisations, businesses, and universities to showcase and promote Fresh Futures
• Work with the leadership team in supporting Fresh Futures’ vision for the future and create appropriate volunteering opportunities to support the vision and strategy moving forward

Discrete project and campaign delivery:

• Manage key fundraising projects or campaigns in a timely manner
• Oversee budgets and meet income targets, where appropriate
• Manage junior staff members or temp workers to deliver projects or campaigns effectively and within the designated timescale
• Develop and deliver fundraising campaigns or projects using appropriate project management tools, including but not limited to the CRM system

Strategy:

• Support the Head of Income and Engagement and the SLT in developing the
• strategic direction for the Income and Engagement team
• Work within the team to delivery the Income and Engagement Strategy
• Manage junior members of the team to deliver key aspects of the strategy as identified to sit within their remit

Knowledge, training and experience required

• Experience working within the voluntary sector generating income and running fundraising campaigns
• Experience of Canva, CRM systems, social media scheduling platforms useful
• Knowledge of a range of fundraising approaches and marketing techniques
• Experience working with a range of external partners including from the commercial sector

Key personal characteristics

• Flexible and reliable
• Team player
• Target driven
• Ability to work in a busy and fast paced environment independently

Occupational Therapist
Salary: £33,487 - £40,823 per annum, pro rata, dependent on experience
Hours: 22.5 Hours per week. Flexible hours generally between 9am and 5pm
Contract: 1 Year fixed term (Subject to extension)
Based: Wymondham office with travel as required

About Us

Cup-O-T: Wellness and Therapy Services provides accessible, creative, evidence based mental health support and training to empower communities, young people and families.

Our social purpose is:

• To make mental health support accessible at an early stage.
• To support young people to achieve their potential.
• To make mental health support accessible in rural areas. 
• To increase mental wellness in communities.

Our office space:

In January 2024 we moved into our office and therapy room in Wymondham, which are above Kett’s Books, a community book shop.

Our woodland space:

In October 2022 we began working from a woodland space near Wymondham, South Norfolk.  We currently run occupational therapy groups from the space in our shelter and surrounding areas; we also have a therapy cabin for individual sessions.

Who we are looking for

We are looking for an occupational therapist, experienced in working with young people (age 7-25 years old) in a community mental health setting to join our growing team.  We would particularly welcome applications from individuals with experience or skills working with young people aged 7-14.

As occupational therapist your role will involve overseeing the running of community projects and supervising team members. You will work closely with the management team and CEO to ensure project targets are met and develop the growth of Cup-O-T by listening and collaborating with young people, families, our team, funders and delivery partners.

Please note that having a full driving licence and access to a car with business insurance is essential for this role.

In this post you will:

• Assess and provide individual occupational therapy interventions
• Develop and deliver group occupational therapy interventions. Including: Interoception and Discovery (Recovery Through Activity) and Campfire Community (outdoor based) therapy groups
• Development and delivery of training for professionals, families and organisations
• Overseeing the running of community projects
• Completion of reports and outcomes for clients and funded projects
• Supervising team members
• Work closely with the management team, CEO and Board of Directors to ensure project targets are met.
• Develop the growth of Cup-O-T by listening and collaborating with young people, families, our team, funders and delivery partners.
• Network with other organisations to promote the organisation, our work and the occupational therapy profession
• Work in the community across Breckland, Broadland, Norwich city and South Norfolk
• Support events across the community to promote Cup-O-T’s work. This may include some weekend and evening events.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Interviews will take place on a rolling basis as applications are received.

No agencies please.

About the Role

The Assistant Reserves Officer is one of our team managing and developing the Trust’s nature reserves for people and wildlife.  Your work place includes internationally recognised wetlands and woodlands along with nationally important meadows, chalk grasslands and heathland across Hertfordshire and Middlesex.

You will need to have strong experience in practical habitat management, including the use of power tools and machinery, such as chainsaws, brush cutters and BCS mowers. You will have experience of working within a dynamic team and leading volunteers. You will need to have a keen interest in wildlife and preferably a knowledge of the habitats in our area.

No two days are the same as an ARO at HMWT; you will get the opportunity to utilise and develop your practical habitat management skills across our nature reserves including tree felling, coppicing, scrub clearance, hay cutting and pond/ditch management. You will also undertake the maintenance of site infrastructure; assist with the management of livestock; and perform surveying and monitoring of habitat/species, tree safety and infrastructure. These tasks will be delivered working closely with members of the nature reserves team; our volunteer wardens and our practical conservation volunteers.

Willingness to travel throughout our work area and flexibility to work occasional irregular hours is required for this post.

As an employer we are committed to promoting and protecting the physical and mental health of all our staff.

About the Trust

Herts and Middlesex Wildlife Trust is a local conservation charity working to protect wildlife and help people connect with nature. With a team of volunteers we care for wild places so that nature has a place to thrive. We help people experience the wildlife on their doorsteps and to take steps to protect it.

We believe that wildlife should have space to thrive alongside our everyday lives and that everyone benefits from having access to nature.

Our head office is based in the attractive setting of Verulamium Park on the outskirts of St Albans.

Our staff team is enthusiastic, friendly and committed to wildlife conservation and exemplifies our values of professionalism, valuing contributions by others and continuing to improve.

How do we support you?

The Trust strives to be a positive employer supporting our staff through flexible and hybrid working, and training and development. We recognise the importance of our staff team and looking after their health and wellbeing. Our values and expected behaviours reflect the culture which the Trust seeks to maintain to ensure productive, efficient, effective and pleasant workplaces and roles.

In support of this, we offer an excellent benefits package, ranging from office perks, generous leave entitlements and financial benefits. You can find out more by visiting the Hertfordshire & Middlesex Wildlife Trust website.

Are you someone who thrives on making a genuine difference to people’s lives? Do you have experience working in health, social care or the voluntary sector and want to play a vital role in improving how older people access the support they need? If so, we would love to hear from you.

Age UK Bromley & Greenwich is seeking a dedicated and compassionate Care Navigator to join our expanding team in partnership with Oxleas NHS Trust. Based at Memorial Hospital in Woolwich, you will be embedded within a multi-disciplinary team working on the Proactive and Frailty pathways. Your focus will be on supporting older people with complex needs, helping them navigate health and social care systems, and connecting them to relevant services across the community.

This is a key role that sits at the heart of person-centred care. You will attend multi-disciplinary team meetings, work alongside professionals including GPs, case managers and mental health staff, and spend time speaking directly with patients and their families. Your role will be to truly listen, identify what matters most to the individual, and help them take practical steps towards better health, independence and wellbeing.

Key responsibilities include:

• Attending Multi-Disciplinary Team (MDT) meetings and contributing to holistic care planning

• Working with patients to understand their needs, provide emotional support and signpost to local services

• Liaising with a wide range of professionals across the NHS, social care and voluntary sectors

• Inputting information into systems including RIO and Framework I, with training provided

• Keeping accurate records and contributing to service evaluation and improvement

We are looking for someone who is:

• Experienced in health, social care or voluntary sector settings

• Empathetic and a confident communicator

• Able to build strong relationships with a range of professionals and clients

• Organised, reliable and motivated by positive outcomes for others

• Comfortable working independently and as part of a team

• Passionate about supporting older people to live well and with dignity

This role offers the opportunity to be part of a well-respected local charity with a strong values-led culture. You will be joining a supportive team that values collaboration, creativity and kindness. As a Care Navigator, your work will have a direct impact on people’s lives at a time when they are most vulnerable.

For the full person spec and job description please download the job pack.

We welcome around 350,000 visitors to Waddesdon Manor and over 2 million browsers to our websites each year.  Waddesdon offers visitors a programme of changing exhibitions, talks and tours, family activities and public events.  The income from our private events, shop, restaurants and sixteen-bedroom hotel help support keeping the Manor open to the public, our education programme and the care of the collections and gardens for all to enjoy. 

The role of Hospitality Marketing Officer (HMO) focuses on all aspects of traditional and digital marketing activity, both B2B and B2C, in support of some key commercial activities of the commercial trading company RWL (on-site retail and catering, The Five Arrows Hotel, and The Bow Pub).

What you will do:

The Hospitality Marketing Officer is a part-time role of three days a week supporting the marketing of onsite catering and retail operations of Waddesdon Manor, The Bow pub and the Five Arrows Hotel. The role also contributes to Waddesdon Manor and RWL (commercial trading) overall marketing and online strategy, and supports its brand and positioning by working closely with colleagues across both the hospitality and visitor operation.

You’ll develop and implement creative marketing campaigns to promote and increase sales for the following areas of the trading company’s business:

· The Five Arrows Hotel

· The Bow Pub

· Wine at Waddesdon (both wine sales and wine related events)

· Waddesdon online shop (predominantly wine)

· Afternoon teas and special food events in Waddesdon’s Manor Restaurant

The Hospitality Marketing Officer makes a visible impact on the weekly sales results, monthly profit and loss results and in terms of positive customer feedback.

Key responsibilities include but not limited to:

• Input to develop marketing strategies and implement plans to meet commercial targets for hospitality and visitor attraction businesses, in particular supporting increased on-site spend in the Waddesdon catering outlets, including the Five Arrows Hotel and The Bow pub.
• Manage development and update of websites for the Five Arrows and Bow and details of catering and wine events at the Manor.
• Develop strategic marketing campaigns for the Five Arrows Hotel’s core businesses, including bedrooms, restaurant and bar.
• Develop strategic marketing campaigns for the Bow Pub’s core businesses, including restaurant and bar.
• Develop the online wine business including the Waddesdon Wine Club.
• Manage marketing campaigns using the full marketing mix across online and offline channels.
• Manage external suppliers including design, production and distribution of marketing materials and commissioning photography.
• Use a CRM database and email software to effectively manage communications.
• Monitor the outcomes of marketing activity and evaluate against plans, contributing to monthly reports. 
• Monitor competitor activity to ensure we are learning and evolving to become as relevant and engaging as possible.
• Contribute to marketing budget management and assist with forward planning in liaison with the managers of each business area.
• Work closely with the wider marketing team and all Waddesdon colleagues, sharing news on activity, to ensure that opportunities are maximised.

You will be a great fit if:

You are a strategic thinker, with a strong creative and innovative background. You’ll combine your marketing knowledge and skills with the ability to deliver positive results.

Your areas of knowledge and expertise that matter for this role:

• Proven experience delivering successful marketing campaigns
• Experience of managing budgets, achieving targets, business reporting and forecasting
• Comprehensive knowledge of hospitality, events and the heritage sector
• Confident presenting ideas and campaign plans, and can contribute to regular management meetings.
• Excellent prioritisation and time management skills coupled with the ability to work under pressure and deliver results under tight deadlines
• Ability to work flexibly and successfully across teams and hierarchies and build relationships at all levels including excellent interpersonal skills and evidence of ability to influence decision-making
• Excellent copy writing and proof-reading skills
• Experience of using WordPress, GA4, Meta and CRM systems
• Demonstrate excellent attention to detail
• Excellent written and verbal communication skills, IT and office skills

WaterAid is exclusively partnering with Robertson Bell in their search for a Senior Finance Business Partner to join their high-performing team on a permanent basis, in this newly revamped role. WaterAid is the largest international not-for-profit organisation, focussed solely on making sustainable clean water, decent toilets and good hygiene normal for everyone, everywhere.

This role will be a key strategic advisor and responsible for high-level planning conversations to WaterAid UKs largest income generating Directorate: Communications and Fundraising. As the Senior Finance Business Partner, you will be responsible for helping shape the strategic direction of fundraising team. This is a high-profile role, enabling Water Aid UK’s senior leadership to deliver and support the delivery of WaterAid’s ambitious programmatic activity.

The organisation:

Collaboration is at the heart of everything WaterAid does. They work in alliances. Over the next decade, together they will reach hundreds of millions more people so that whole communities can live healthy lives and build better futures. Together with their supporters and partners around the world – from the smallest neighbourhood groups to the largest multinationals – they have reached close to 30 million people with clear water and 30 million with decent toilets. Good hygiene is now a part of everyday life for 27.8 million people.

To make lasting change happen on a massive scale they show decision makers how it can and should be done by influencing them to act. WaterAid link policy makers with communities and local partners and change attitudes and behaviours. They persuade governments, donors and financial institutions to invest in basic services and rally support from people and organisations around the world. They will keep working towards their mission until they are no longer needed.

The key duties of the Senior Finance Business Partner are as follows:

• Owning relationships with key senior stakeholders within the Communications and Fundraising Directorate.
• Regularly engaging on strategic long-term decision making and providing relevant financial data to key decision makers.
• Work with the directorate to build realistic and detailed financial plans.
• Own directorate specific timelines for delivering financial forecasts and budgets.
• Work with Head of Management Accounting to build a consolidated picture for WaterAid UKs performance for the Executive Director Team.
• Collaborate on the building and maintenance of automated reporting for directorate on PowerBI.
• Regularly engage with budget holders to ensure that spending and income is on track against plans.
• Ensure CRM data is complete and accurately reflected in the month end close position.
• Oversee the monthly recording of both unrestricted and restricted income streams.

The successful candidate will have:

• Completed a professional accounting qualification or be part-qualified with relevant professional experience.
• Experience of strategic partnering senior stakeholders (ideally at Executive Director level) along with senior leadership teams.
• Ability to analyse large quantities of data with a view to identifying trends and key drivers.
• Adaptability to build effective working relationships with both finance and non-finance colleagues and work in a collaborative way.
• Excellent communication skills, both oral and written.
• Experience of managing finances within a fundraising directorate (Desirable).
• Knowledge of international development issues and the sector (Desirable).

Please note that this role required a minimum of 40% of working time to spent face-to-face in their Canary Wharf offices.

The deadline for applications is on Sunday 20^th July, with first stage interviews due to take place the week commencing 28^th July. CVs will be under continuous review in advance of this date so submit your application today via Robertson Bell to ensure you don’t miss out!

Raven Housing Trust are partnering exclusively with Robertson Bell in their search for a permanent Financial Controller. Raven is here to make a difference, working as a team to build homes and change lives. Raven is also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future.

The overall purpose of this Financial Controller role is to prepare the statutory accounts for the Raven Group, alongside maintaining the general ledger, purchasing systems and interfaces to other operational systems, as well as leading the team responsible for managing Raven’s finance transactions, treasury, cash management and fixed assets.

The Role:

• Leading and co-ordinating delivery of the financial statements for the group including leading on the annual external audit
• Managing and developing the Financial Control Team consisting of five direct reports and a wider team of ten in total
• Management of the general ledger, including all financial transactions and fixed asset accounting
• Responsible for the financial control framework and for day to day treasury management
• Oversight of all VAT, corporation tax and the general tax strategy for the group
• Responsible for managing the annual rent setting process
• Reporting into the Assistant Director of Finance you will work with other Managers in the Finance and Procurement Teams to ensure best practice is maintained throughout the finance team.

The Organisation:

Raven Housing Trust is a social housing provider based in Redhill, Surrey. They own or manage around 7,000 homes and are committed to investing in homes and neighbourhoods to develop local communities where people want to live. The majority of their customers rent their homes from them, although they also support customers who either own the lease to their homes or have purchased their homes on a part-rent/part-buy basis. You’ll be joining a highly committed team known for its collaborative culture, supported by a driven and supportive Line Manager.

Person Specification – Essential:

• Professional qualification (CCAB or equivalent)
• Proven track record of leading financial management in charitable, public sector, or similarly regulated environments, with a strong focus on compliance, transparency, and accountability.
• Good working knowledge of financial control frameworks, accounting and purchasing systems
• Skilled communicator, with the ability to influence and engage with a wide range of audience
• Proven experience leading on developing or implementing accounting and purchasing systems

This role will be based at Raven's head office in Redhill, Surrey and will require a minimum of two days per week in the office, The closing date is 3^rd August with interviews taking place the week commencing 11^th August (virtual first stage) and final face to face interviews scheduled for 20^th and 21^st August.

Applications will be reviewed continuously before the closing date. Please apply via our exclusive search partner Robertson Bell.

JOB PURPOSE

The main purpose of this post is to provide comprehensive financial management for Bradford Hospitals Charity, ensuring accurate reporting, robust financial controls, and effective management of the Charity's financial position.

The Finance Manager will play a critical role in supporting the charity through its exciting transition to independence, establishing appropriate financial systems, controls, and procedures to ensure the charity can operate effectively as an independent organisation. This will include developing new financial governance structures and helping to shape the charity's financial strategy for the future.

The Finance Manager will lead on all aspects of the Charity's financial management, providing accurate and timely financial information to support decision-making by the Charity Director and Trustees. They will be responsible for ensuring compliance with relevant professional standards, Charity Commission requirements, and NHS guidelines.

The postholder will maintain a close working relationship with the Trust finance team to benefit from their expertise while ensuring the Charity's specific financial management needs are met during and after the transition to independence. The Finance Manager will be supported by the Deputy Director of Finance and the Chief Financial Officer, who will provide guidance on compliance with Charity Commission requirements, financial governance, and wider strategic financial management to ensure the role is well-connected within the broader financial structure.

Working collaboratively with fundraising and operational colleagues, the Finance Manager will help maximise the use of charitable funds to benefit patients and the Trust.

JOB DIMENSIONS

The post will have responsibility for the Charity's financial systems, including managing and monitoring all charitable income and expenditure, financial forecasting, producing monthly Financial and management accounts, annual accounts, and maintaining effective control systems.

A key aspect of this role is managing the Charity's portfolio of trust funds, which consists of various restricted, designated and unrestricted funds. The Finance Manager will be responsible for ensuring that all donations are correctly allocated to the appropriate funds, that expenditure from these funds complies with donors' wishes and charity law, and that fund balances are accurately tracked and reported.

The postholder will carry out their duties in line with departmental accounting policies, and with reference to Trust Standard Financial Instructions (SFIs) & Standing Orders (SOs), as well as charity-specific financial regulations and requirements.

The Finance Manager will provide expert financial advice to fund advisors, Charity staff, and the Charity Director, taking initiative to achieve agreed results and working independently on a day-to-day basis within clearly defined policies, protocols, procedures, and codes of conduct. While having significant autonomy in managing the charity's finances, the postholder will not work in isolation but as part of a supportive network that includes senior finance leadership within the Trust.

Please refer to the attached Job Description and Person Specification for more information about the role.

Come and join us and be part of a mission to save lives and end economic abuse forever!

In 2024, a staggering 4.1 million UK women experienced economic abuse at the hands of their current or former partner. The rising cost of living has only exacerbated the devastated impact of this form of domestic abuse. 

Surviving Economic Abuse (SEA) is the only UK charity dedicated to raising awareness of economic abuse and transforming responses to it.

Since our founding in 2017, we’ve proudly campaigned successfully for the recognition of economic abuse in UK law and influenced wide-ranging systemic change to transform responses to it. We're now entering an ambitious new phase, and we’re seeking a dynamic, strategic and values-led Head of Income as part of the Senior Leadership Teamto help drive it forward.

This is a critical time for SEA. With a bold three-year strategy now in place, we’re looking for an experienced income-generation leader to oversee and diversify our income streams — across high-net-worth giving, corporate partnerships, trusts and foundations, and earned income through consultancy and training. As a key member of the Senior Leadership Team, the Head of Income will play a vital role in shaping the future of the organisation and enabling us to scale our impact.

The Head of Income will lead a talented team, including our Senior Fundraising Manager (trusts and foundations) and Corporate Development Manager (strategic multi-stakeholder partnerships), and collaborate closely with our CEO, Trustees and earned income delivery teams (consultancy and training) whilst also being hands on in relationship development. Your approach will be collaborative, survivor-centred and driven by SEA’s values. We are particularly interested in hearing from candidates with strong experience in high-value fundraising and/or commercial income generation.

What we’re looking for in the Head of Income

• Proven success in income generation from high-net-worth individuals and/or corporate partners
• Strategic mindset with the ability to lead and grow multi-stream income
• Experience of working in a small, agile organisation and line-managing high-performing teams
• Experience of working at Senior Leadership Team level, or readiness to step into the role
• A confident communicator with strong relationship-building skills
• A commitment to SEA’s feminist ethos, values and mission
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What we offer the Head of Income

• 25 days annual leave + 5 wellbeing days + bank holidays
• Home-based and flexible working options
• Reflective practice and wellbeing support
• 5% employer pension contribution
• Enhanced family leave, carers leave, sick pay
• A dynamic, purpose-led team where your impact is tangible

How to apply for the SEA Head of Income

Charlotte Wilmot at Eardley Wilmot is managing this appointment on our behalf and will support you with your application. Please send your CV to her directly in the first instance or here to her via Charityjob. You will then also be asked to complete a short anonymised application form via the Surviving Economic Abuse website. Charlotte will guide you through that step and a link to the form will be provided. 

The deadline for receipt of completed application forms is midnight on 28 July 2025.

SEA is proudly survivor-centred and committed to equity, diversity and inclusion. We particularly welcome applications from minoritised and marginalised communities, and we guarantee interviews for disabled applicants who meet the essential criteria. We also welcome job share applications as a joint application. 

First nterviews will be held week beginning 4 August 2025 (held online – questions will be shared in advance). 

We really look forward to hearing from you.

About Impetus

Impetus transforms the lives of young people from disadvantaged backgrounds by ensuring they get the right support to succeed in school, in work and in life.

We find, fund and build the most promising organisations working with these young people, providing core funding and working shoulder-to-shoulder with their leaders over the long term to help them become stronger.

At Impetus we focus on the critical factors that influence the education and employment outcomes for disadvantaged young people in the UK, working with organisations that have the potential for impact at scale, helping their leaders to deliver lifechanging, benchmark beating, sustained outcomes.

We provide them with the funding and the tools to grow and deliver on their promises to the young people they serve. We also seek to influence government and the wider sector to back effective support for young people and invest with other like-minded organisations to tackle the most difficult and under-supported challenges.

We are resolutely focused on outcomes and impact, driven by quality evidence.

You would be joining a team that is passionate, rigorous, determined, creative and warm. We care deeply for our colleagues, our charity partners and the young people we serve.

Impetus is a registered charity and our charity number is 1152262.

About the team

This is an important role based in a busy Operations team which covers office management, information technology, finance and human resources. The team play a key role in supporting the organisation to achieve its mission of supporting young people from disadvantaged backgrounds to succeed.

The Operations team comprises the Director of Finance and Operations, HR and Learning Manager, Head of Finance, HR Officer, Finance and Operations Assistant and a part time Administrator. Payroll and IT support are outsourced.

About this role

The Executive Assistant (EA) to the Chief Executive at Impetus plays a vital role in providing high-level administrative and project management support to the Chief Executive and ensuring the smooth operating of the Senior Management Team (SMT). The EA acts as a key liaison between the Chief Executive and internal/external stakeholders, managing sensitive information and handling a wide range of administrative and executive support tasks.

This dynamic position requires the ability to anticipate needs, think critically, and offer creative solutions to problems with a high level of professionalism and confidentiality.

Key responsibilities

Executive Support:

• Provide sophisticated calendar management for the Chief Executive.
• Serve as the primary point of contact for internal and external stakeholders on all matters pertaining to the Chief Executive, including those of a highly confidential or critical nature.
• Prioritise and determine the appropriate course of action, referral, or response, exercising judgement to reflect the Chief Executive’s style and organisational policy.
• Prioritise inquiries and requests while troubleshooting conflicts; make judgements and recommendations to ensure smooth day-to-day engagements.
• Anticipate the Chief Executive’s needs (e.g. travel bookings, briefings, preparation time) in advance of meetings, conferences, etc.
• Coordinate all SMT meetings and offsites and assist with staff meetings and events as needed.
• Work closely with the Chief Executive to keep them well informed of upcoming commitments and responsibilities, following up appropriately.
• Act as a "barometer," having a sense for the issues taking place in the environment and keeping the Chief Executive updated.
• Provide a "gatekeeper" and "gateway" role, providing a bridge for smooth communication between the Chief Executive and staff, demonstrating leadership to maintain credibility, trust and support with the senior management team.
• Complete a broad variety of administrative tasks that facilitate the CEO’s ability to effectively lead the organisation including: assisting with special projects; designing and producing complex documents, reports, and presentations; collecting and preparing information for meetings with staff and outside parties; composing and preparing correspondence; maintaining contact lists; making travel arrangements; and completing expenses.

Governance:

• Act as a liaison and provide support to the Board of Directors.
• Arrange and handle all logistics for Board meetings, sub committees and events: schedule meetings; draft agendas; develop, compile, and distribute presentation materials and record meeting minutes.

Operations Support:

• Support a professional and effective office/remote working environment for Impetus staff.
• Assist the Director of Finance and Operations (DFO) with any ad hoc Operations duties and projects, such as an office move, health and safety reviews, optimising remote and agile working.
• Assist the HR and Learning Manager with HR administration, including straightforward queries, recruitment support and ad hoc projects where needed.

Person specification

Essential:

Qualifications and Experience

• Significant executive support experience, acting as a trusted advisor and support to senior colleague/s (ideally within the charity or not for profit sector).
• Good business acumen and a keen interest and understanding of operations support.
• Excellent technical skills. Experience utilising CRM systems effectively; expert proficiency with Microsoft Office; ability to design and edit graphic presentations and materials.
• Exceptional organisational skills and impeccable attention to detail.
• Ability to react with appropriate levels of urgency to situations and events that require quick response or turnaround.
• Ability to complete a high volume of tasks and projects with little or no guidance.
• Excellent judgement and problem solving; with the ability to make appropriate, informed decisions regarding priorities and available time.
• Excellent project management and planning skills, including effective contingency planning and responsibility for managing actions, people and priorities.

People and Communication skills

• High degree of proactive professionalism in dealing with diverse groups of people, including Board members, senior executives, staff, charity partners, donors, and other external stakeholders.
• Work flexibly, collaboratively and creatively, with the ability to adapt to change, and work effectively as part of a team, remain calm under pressure and support others where required.
• Commitment to a continual focus on improving service to stakeholders, both internal and external.
• Excellent written and verbal communication skills with experience of writing in a variety of formats and communicating complex and sensitive information in a clear, correct, coherent and professional manner.
• Ability to influence and negotiate, presenting arguments or proposals with skill and confidence.
• Ability to maintain a high level of integrity and discretion when handling confidential information, dealing with sensitive issues and managing conflict.

Commitment to Impetus’ mission and values

• Ability to act as an ambassador for the organisation.
• A commitment to equality, diversity and inclusion with the ability to execute work with a diversity, equity, and inclusion lens.

Desirable

• Experience working in the charity or not for profit sector.
• Experience working with a not for profit Board.
• A keen interest in youth and/or education sector.

Our commitment to equality, diversity and inclusion

We want our team at Impetus to represent the diversity of the people and communities we serve. We also want our team to be one where different experiences, expertise and perspectives are valued, and where everyone is encouraged to grow and develop.

We want to reach a diverse pool of candidates. We are happy to consider any reasonable adjustments that potential employees may need to in order to be successful.

We recognise the importance of a good work/life balance. We do everything we can to accommodate flexible working, including working from home, working part-time job shares and other arrangements.

Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore.

Impetus is an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of age, disability, gender reassignment, marriage and civil partnership, race, religion or belief, sex and sexual orientation. We value diversity and welcome applications from people of all backgrounds.

How to apply

You will need to:

• Complete the online form (including the equal opportunities monitoring form).
• Upload a comprehensive CV and supporting statement. 

The supporting statement should be no more than two sides of A4 and should address the criteria in the person specification.

You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission.

As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at interview stage.

The deadline for applications is 9am Monday 14th July 2025.

Interviews

First round interviews will take place: 21st July 2025.

Second round interviews will take place: 28th July 2025.

You will also be required to provide proof of your eligibility to work in the UK.

Personal Data

Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.

Property Team Administrator

We’re looking for a detail-oriented and proactive Property Team Administrator to join a dedicated team making a real difference in women’s lives across London.

Position: Property Team Administrator
Location: Hammersmith, London / Hybrid
Hours: 35 hours per week (Monday to Friday)
Contract: Permanent
Salary: £28,357 per annum

Closing date: Sunday 13th July 2025
Interviews/assessments: Week commencing 28th July 2025

About the Role:

This is an exciting time to join the charity as they expand their services and deliver over 160 new high-quality homes for single women. As Property Team Administrator, you’ll play a vital role in ensuring the delivery of safe and well-maintained homes for residents.

You’ll work closely with the Director of Property Services and the wider team, managing property data and compliance records, supporting contractor performance monitoring, and helping ensure landlord safety and quality standards are met.

Key responsibilities will include:

• Coordinating and compiling reports on repairs, maintenance and improvements performance.
• Responding to tenant and contractor queries professionally and in line with procedures.
• Supporting contractor performance management, including organising appraisal meetings and documenting outcomes.
• Preparing compliance information packs for gas, electrical and water safety.
• Matching invoices to purchase orders and ensuring timely payments.
• Assisting with Health & Safety and compliance records using CRM systems.
• Providing general administrative and facilities support, including meeting coordination and minute-taking.

About You:

You’ll be organised, tech-savvy, and confident handling property data with accuracy and care. You’ll be someone who thrives in a collaborative, values-driven environment and has a passion for helping others succeed.

Essential skills and experience include:

• Strong administrative experience with excellent attention to detail.
• Proficiency with Microsoft Office (Excel, Outlook, Word) and databases.
• Ability to manage workloads and coordinate activities to deadlines.
• Excellent written and verbal communication skills.
• A commitment to high standards and customer service.
• Experience in a not-for-profit or values-led organisation.

Desirable:

• Some knowledge of property repairs, maintenance or building construction.

About the Organisation:

The organisation was founded in 1920 by women and men who understood the challenges faced by women trying to secure affordable, safe, and independent housing at the time. The need for safe, secure, affordable housing for single women is as great as ever. They remain committed to making a positive difference to women’s lives by providing high quality homes and services.

Their vision is to make a positive difference to women’s lives. Their mission is to provide homes and services which offer a springboard to independent women to achieve their potential and influence others to do the same. Their values, co-created with their staff and residents, reflect both their history and their future: Positivity, Integrity, One team, Never forgetting the customer, Equality, Empowerment and Responsibility.

Other roles you may have experience of could include: Property Services Administrator, Compliance Administrator, Housing Services Administrator, Repairs and Maintenance Assistant, Asset Management Assistant, Property Coordinator, Maintenance Support Officer, Housing Administrator. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

We are looking for a highly skilled Programmes & Operations Manager with a minimum of three years’ administrative experience to provide professional, inclusive, and efficient administrative support across DanceSyndrome’s Community programme and operations. This role is responsible for overseeing and managing the weekly Community timetable, and all associated administrative processes, co-ordinating key systems, and ensuring the smooth running of day-to-day operations, particularly in relation to session bookings, CRM management, and team co-ordination.

This role is comprises of administration, and programme management.

1. POSITION IN ORGANISATION:

Reporting to the Head of Community

2. SCOPE OF ROLE:                                  

1. Administrative duties

2. Events administration

3. Programme management administration

4. Monitoring & evaluation administration

We particularly welcome applications from people from the Global Majority, people with disabilities, and older people.