Customer services officer jobs

About Bright Futures UK

Bright Futures UK supports children and young people aged 5 to 24 whose education has been disrupted due to serious long-term physical or mental health conditions. We offer online one-to-one tutoring, befriending, and mentoring programmes, as well as group programmes including hospital workshops, industry events, and advocacy initiatives. Working in close partnership with hospitals, families, and other services, we ensure that children and young people experiencing health-related challenges are not left behind.

Role Overview

The Trusts and Foundations Manager will play a central role in driving sustainable income for Bright Futures UK by securing funding from charitable trusts, foundations, and statutory bodies. This role will focus on developing high-quality funding applications, managing relationships with key funders, and ensuring timely reporting and stewardship.

Working closely with colleagues across Programmes and Finance, you will translate Bright Futures UK’s impact into compelling cases for support, while identifying new funding opportunities to grow and diversify income.

Key Responsibilities

Income Generation

• Research and identify trusts, foundations, and statutory funding opportunities aligned with Bright Futures UK’s mission.
• Develop and deliver a pipeline of high-quality funding applications to meet agreed income targets.
• Write compelling, tailored funding proposals and grant applications, drawing on organisational impact data and stories.
• Prepare accurate budgets in collaboration with the Finance Team to accompany applications.

Fundraising Strategy & Pipeline Management

• Maintain an active funding pipeline, ensuring applications and reports are submitted on time.
• Track progress against targets and provide regular updates to the Chief Executive and senior leadership.
• Contribute to the development of the charity’s wider fundraising strategy, ensuring trusts and foundations income complements individual giving, corporate partnerships, and community events.

Funder Stewardship & Reporting

• Build and maintain excellent relationships with funders, ensuring effective stewardship at all stages.
• Produce high-quality, timely grant reports that demonstrate impact and accountability.
• Arrange funder visits, meetings, and briefings as required.

Monitoring, Evaluation & Administration

• Work with the Programmes Team to gather impact data, case studies, and evidence to strengthen proposals and reports.
• Ensure accurate and up-to-date records of applications, grants, and funder communications in the CRM system.
• Monitor sector trends and share insights on funding opportunities and best practice.

Person Specification

Essential

• Proven track record of securing significant multi-year grants from trusts, foundations, or statutory funders.
• Strong bid-writing skills with the ability to produce clear, persuasive, and tailored proposals.
• Excellent relationship management skills, with experience engaging funders or external stakeholders.
• Strong numeracy and experience in preparing budgets for funders.
• Highly organised, with the ability to manage multiple deadlines and priorities.
• Commitment to Bright Futures UK’s mission and values.

Desirable

• Knowledge of the education, health, or youth sectors.
• Experience working in a small or growing charity.
• Familiarity with CRM systems and fundraising databases.
• Awareness of trends and challenges in the trusts and foundations funding landscape.

Royal Star & Garter are a charity that provides loving, compassionate care and support to veterans and their families, both in our Homes and through services that reach into the wider community. Following our recent merger with the Armed Forces charity Care for Veterans in Worthing, we’re looking for a skilled and motivated Fundraising Assistant.

We are looking for someone committed to making a difference to our work and interested in developing a career in fundraising. We welcome experience gained outside the charity sector and are committed to supporting learning and development in this role.

This person must be passionate about delivering high levels of personalised care to a range of donors and have the ability to communicate effectively, while maintaining attention to detail to ensure the smooth delivery of the processes behind donor engagement. You must also be flexible and confident in providing wider support across the fundraising teams within the Royal Star & Garter group.

This is a hybrid role, with two days a week at our Worthing Home to build strong relationships and gain a deeper understanding of our work. There may also be occasional visits to outside events and to Royal Star & Garter’s other Homes as needed.

Purpose of the role

1. To provide excellent customer care to all donors, delivering optimum supporter journeys working effectively with the wider team within the Royal Star & Garter (RSG) group 
2. To manage all associated fundraising payment processes and procedures and work effectively with finance to manage safe and effective banking and reconciliations
3. To provide fundraising support across the department and locations of our services in respect of a range of activities including fundraising events
4. To support the High Value Events & Corporate Manager in time bound projects as and when necessary

Supporter care

• To be proactive in enabling the supporter journey with timely communications (phone, email and letters) and clear stewardship with both existing and new donors
• Ensure effective frontline support and response for donors across a range of incoming systems
• Ensure donation processes and procedures are adhered to and executed in a timely manner, in accordance with guidelines – updating those wherever required with approval by the RSG Fundraising Officer.

 Donations and data entry

• Ensure that the fundraising CRM database is up to date and that supporters contact and financial data is accurate, including creating new records
• Complete weekly banking and allocation tasks in accordance with the approved process, liaising with the finance department to ensure that all batched income is allocated correctly
• Data inputting on the CRM to include: regular giving, importing income from external agencies including CAF and Just Giving, processing Gift Aid and accurately storing declarations
• Filing and management of paperwork, ensuring due diligence and security measures are followed.

Fundraising & volunteer support

• To provide active support to a range of events including: managing participants, sending information, monitoring online giving pages and on the day set up and pack down
• To directly source donated items and contributors to support fundraising events including raffle/auction prizes and coordinating suppliers, stallholders and entertainers 
• Coordinate and communicate with volunteers for events and corporate volunteering days and activities, ensuring they are briefed and supported
• To support any regular mailings or email contact to supporters, assisting with the cleaning and compliance of data once an agreed annual schedule is in place regular.

Other

• To manage all aspects of incoming fundraising post and dedicated inboxes along with outgoing mailings
• Ensure general department are kept up to date including attendance at meetings within RSG group wherever possible
• To be conversant with relevant fundraising legislation and the guidelines of the Fundraising Regulator and the GDPR
• To undertake other duties as may be required and which are consistent with the nature of the role.
   

Knowledge and experience:

• Experience of working in a customer focused environment, preferably within fundraising
• Good working knowledge of CRM database
• Experience of banking processes and consistent financial reconciliation 
• Ability to manage a busy workload meeting deadlines
• Experience of working on own initiative and as part of a team
• Experience of supporting fundraising events, including logistics and on-the-day delivery (desirable)
• Experience of coordinating or working with volunteers, including corporate groups (desirable).

 Skills:

• Excellent communication skills including written (and email) and on the phone
• Excellent attention to detail with a good eye for numbers 
• Excellent general IT skills including Word & Excel
• Good relationship building skills and an ability to work across teams creating strong internal networks
• Strong organisational skills with the ability to manage multiple tasks in a live event environment
• Confidence in engaging with a range of stakeholders, including participants, local businesses, and community groups.

 Personal characteristics should include:

• A consultative approach to solving problems
• Planning and organising; schedules activities effectively
• A positive upbeat attitude
• Effective team player
• Role model our values in all aspects of work
• Flexible and adaptable, with a willingness to work occasional evenings and weekends to support events.

We reserve the right to update and amend your job description to ensure it accurately reflects the role.

We are seeking a Funding Officer to join our passionate and friendly team in Northern Ireland.

This permanent position is part of our Southern Team, which covers the following Council areas: Ards and North Down, Mid Ulster, Newry Mourne and Down and Armagh City, Banbridge and Craigavon. Led by a Funding Manager and supported by four other Funding Officers, you will be responsible for the Armagh City, Banbridge and Craigavon areas while also working flexibly across the wider local team to help meet the demands of our funding programmes.

This is an exciting opportunity to join a dedicated team delivering over £30m annually to support communities and create real impact across Northern Ireland

Based primarily in the Armagh City, Banbridge and Craigavon areas, you will work from home and within local community settings. The role will also require travel to our Belfast office (around once every couple of weeks) as well as occasional visits to other parts of the Southern team area.

This is a varied and rewarding role and involves assessing funding applications across our programmes, managing grants and monitoring progress and building strong relationships with key stakeholders. You will use your local knowledge and experience to help ensure funding is directed where it can make the greatest difference to places, people and communities who experience poverty, disadvantage and discrimination. 

Key responsibilities may include:

• Assessing funding applications across our programmes
• Managing your own caseload of grants, including liaising with grant holders, visiting projects, identifying and managing risks, and supporting organisations to deliver and evaluate their work.
• Understanding and responding to the different needs of communities, applicants and grant holders
• Providing constructive advice and feedback, supporting applicants while being confident to have challenging conversations where needed
• Representing the Fund by engaging with key stakeholders, including applicants, support agencies, Council staff, and by attending funding fairs and external meetings.
• Sharing learning from your conversations, events, project visits, reports and evaluations to help maximize our impact as a grant maker.

You may come from a voluntary sector background - many of our colleagues do- but we are also very open to transferable skills from other sectors. What matters most is your ability to build relationships, use sound judgement and support communities to thrive.

Interview details:

• Date: 9th or 13th October
• Format: Face to Face
• Location: Our Belfast Office

On application, please align your supporting statement to the criteria below

Essential Criteria:

• Communication skills: Strong listening, written and verbal communication with an emphasis on written communication for assessment purposes.
• Relational skills: Ability to build and maintain excellent relationships at different levels, with colleagues, community organisations and other external agencies with a strong commitment to equity and inclusion.
• Analytical Skills: Ability to absorb a wide range of information including ability to analyse accounts and numerical data and to make judgement-based decisions with confidence.
• Knowledge of the voluntary and community sector
• Values – Values driven and passionate about the Fund’s purpose, with a strong commitment to equity, diversity and inclusion.
• An ability to use your initiative, manage your own workload and work to deadlines and a can-do attitude.
• Demonstrable IT skills and the ability to learn detailed processes quickly and accurately

Desirable

• Be responsive to emerging issues and trends which impact on your work, the work of your team, or the Fund

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

About The Connection at St Martin’s

We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.

London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.

We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.

About the Role

The role of Database Officer sits in the Data, Evidence and Monitoring team, at the junction of frontline services, fundraising and the leadership team. In this role, you will be responsible for the day-to-day management of In-Form, our case management system for frontline services. In-Form represents a key data asset for the organisation so we are looking for someone who is responsible, conscientious and able to provide excellent customer service to other stakeholders who rely on In-Form. A strong interest in information management and databases is also essential for this role.

We would like to manage aspects of the development of In-Form in-house with limited recourse to the technical support team at In-Form. We recognise that this involves technical skills and will provide relevant on-the-job training to the successful candidate. We believe this job would be an ideal opportunity for someone who already has experience of using a case management system as a frontline worker in health/social care and now wants to move into data management, data protection and/or project monitoring and evaluation (M&E).

Salary: £32,917
Closing Date: Tuesday 30 September 2025
Interview Date: Thursday 9 October 2025

Our Benefits

· 30 days holiday plus bank holidays

· Generous training budget, plus an annual personal training budget

· Enhanced Sick Pay Policy

· Enhanced family friendly policies

· Day off for moving house

· Hybrid working (depending on role requirements)

· Pension – 5% Employer, 3% Employee

· Cycle to Work Scheme

· Season Ticket Loan

· Employee Assistance Programme

· Reward Gateway (access to discount vouchers and cashback at the UK’s favourite retailers)

We are a London Living Wage employer

Background to Role

Age UK Croydon is passionate about achieving our mission to reach, involve, support and connect people so they can age well in Croydon. The Healthier Lifestyle Service at Age UK Croydon offers a range of inclusive and accessible activities and events across the borough of Croydon combining, exercise, health checks, health talks and social engagement in a variety of local settings. 

About the Role

We are looking for an experienced and enthusiastic Service Manager to lead our Healthier Lifestyle team which includes a team of 3 part time Project Officers,  2 x Dementia Project officer 1 x Dementia Carers Group Support Adviser and a great team of volunteers.

Addressing health inequalities and fulfilling our mission means that the Healthier Lifestyles service has opportunity to grow and expand.  We want to reach younger older people to encourage “Act Now Age Well” . An important element of this role will be looking for opportunities to develop existing services and introduce a new services including some paid services.  The Healthier Lifestyles Manager is a member of the Integrated Leadership team to support our One Organisation One team ethos for integrated working and holistic support for the older residents of Croydon.

Some duties will include (but are not limited to) –

1. Monitor and manage workload, organise schedules, ensuring that work is purposeful, targets are clear and support staff to reach their potential and feel valued.
2. Support staff with regular supervision using the Age UK Croydon Empowerment Striving for Excellence, Innovation process
3. Recruit and manage staff in line with Age UK Croydon's policies and guarantee that efficient and effective procedures are in place.
4. Oversee recruitment and support for volunteers across the service.
5. Carry out regular supervision and appraisals and provide encouragement and support for staff including encouraging skills development and progression
6. This list is not exhaustive.

Closing date for applications: 12pm, 18th September 2025

Interview Dates: 24th September 2025

This post is subject to a Disclosure and Barring Service check

CV’s will not be accepted

This new role will focus on driving business development and fundraising opportunities, and ensuring robust contract administration across METRO's HIV services. Reporting to the Head of HIV or Director of Services, the Senior Manager (HIV Services): Business Development and Team Coordination plays a vital role in strengthening the sustainability and effectiveness of METRO's HIV services.

The post holder will support the development of funding proposals and bids, build and maintain relationships with funders, commissioners, and partners, and contribute to fundraising activity to secure the future of HIV services. Alongside this, the post holder will provide hands-on support to the team with contract management, producing high-quality data-led reports, monitoring outcomes, and ensuring compliance with funder requirements.

This role acts as a bridge between delivery teams and METRO's leadership, being part of its Senior Management Team (SMT), and enabling services to thrive by ensuring contracts are well-managed, reports are accurate and timely, and opportunities for growth and sustainability are actively pursued.

Programme

METRO runs various HIV prevention and support services across London and the Southeast. These services include pan London and local HIV prevention services, HIV support services including advice and advocacy and family support, HIV peer mentoring and counselling services. Many of these services are delivered in partnership with agencies such as the GMIPartnership consisting of Spectra, Positive East, and our collaborations with THT, Positively UK and Africa Advocacy Foundation. Our services are also embedded in other sexual health partnerships, such as the SASH programme, which consists of our partnerships with Turning Point, London Friend and Naz. We also work with several NHS Trusts as part of our work with the London HIV Fast Track Cities programme and wider programmes.

CEO

We are looking for an experienced leader to join the charity in this part-time role.

Position: CEO

Location: Milton Keynes

Hours: Part-time, 3 days/22.5 hours per week

Salary: £65,000 pro rata

Contract: Permanent

Closing Date: 17 September 2025

The Role

The current CEO, Denise Stygal-Watson, has done a fantastic job since joining the charity over four years ago and will be handing over an organisation at an exciting time in its development. We have a strong senior management team in place, enjoy robust processes, solid reporting, accountability and financial rigour and, while there are inevitably challenges, there is everything to play for going forward.

Great work has already been done but the charity needs to continue to build its network, develop partnerships with local companies, as well as grow its donor income, including legacies, to build on its base of earned income from its retail revenue. Ambitious for our growth and commercially minded, our new CEO will have the opportunity to make a significant impact and to focus externally, to be the ambassador for Age UK Milton Keynes, to raise its profile and promote the opportunities available to the people and organisations who can benefit from partnering with us.

Main responsibilities include:

• Strategic leadership and vision
• To provide clear and forward-thinking leadership to ensure Age UK Milton Keynes remains resilient, relevant and impactful in a changing environment
• Financial leadership and fundraising
• To grow income from all sources, encouraging new avenues of income generation through services and growth.
• To be responsible for the effective, strong leadership and management of the staff, volunteers, the organisation and its resources.
• Governance and compliance
• Service development and delivery
• To actively promote, explore and develop ways of working with organisations and statutory agencies within Milton Keynes

If you feel you are the right person to join our board, we would be delighted to hear from you!

About You

We are looking for someone with a proven track record of leadership and management across a range of responsibilities at senior level – ideally gained in the corporate sector.

You will also have:

• Substantial experience of business planning development and delivery
• Financial acumen – experience of financial management and control, including budget oversight and cost control
• Knowledge, experience and understanding of strategic planning and service development planning; including facilitation, implementation and review/evaluation and organisational change
• Track record in driving and supporting fundraising growth, developing networks and working with funding partners
• Demonstration of influencing and developing relationship with key stakeholders and senior opinion leaders including local authority or similar
• Track record as a leader of people, creating positive affirming environments for successful teams and an inclusive organisation

The Organisation

Age UK Milton Keynes was established in June 1978 as Age Concern and became Age UK Milton Keynes when Age Concern and Help the Aged were merged in 2011. Age UK Milton Keynes is a local independent charity working to improve the quality of life for all older people living in Milton Keynes.

At Age UK Milton Keynes we are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee/volunteer to feel respected and able to give their best. In the search for our new CEO we would be particularly pleased to receive applications from people who come from groups that are often underrepresented, knowing that our work only benefits from a truly diverse staff team.

You may have experience in other areas such as COO, CEO, Chief Operating Officer, Chief Executive Officer, Managing Director, Deputy CEO, Deputy COO.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Action Foundation is an award-winning charity that supports and empowers asylum seekers, refugees and other migrants in the North East to overcome immediate barriers, integrate with the community, and build skills for the future. We are looking to recruit an Employability Officer with our Language & Learning team which supports integration through three key areas: employability workshops and advice, digital skills training and non-accredited ESOL classes. 

We are seeking someone with a good understanding of the issues and challenges faced by job seekers, particularly those whose first language is not English, to support migrants in their search for sustainable employment.

The successful candidate will play a vital role in empowering individuals, particularly those affected by changes to their right to work, to rebuild confidence, develop skills and move towards long-term employment. Working closely with the Employability Adviser and the wider team, they will deliver high-quality, person-centred support through our employability programmes, while also contributing to wider team activities and workshops that promote inclusion and opportunity. 

Essential skills include the ability to juggle challenging caseloads and conflicting priorities; experience of supporting vulnerable individuals and dealing with safeguarding concerns; a thorough understanding and commitment to equal opportunities and experience of working with a CRM.

Action Foundation is an Equal Opportunity employer and we welcome applications from all sectors of the community, particularly those who have lived experience of migration. We also have a strong focus on safeguarding in the organisation and a DBS (Disclosure & Barring Service) check will be part of the recruitment process.

We operate hybrid working and flexible hours to accommodate a healthy work-life balance. Our offices at the CastleGate are situated close to Newcastle’s vibrant Quayside.

Essential information

Hours: 35 hours per week (full time) with flexible hours/working pattern

Location: Based in Newcastle but with a requirement to work across Tyne & Wear, County Durham and Northumberland

Salary: £24, 715 to £27,832 (depending on experience) per annum plus 6%
pension contribution

Contract: Fixed term one year contract (subject to passing a two month probation period). An extension to this post may be possible, subject to further project funding.

Annual Leave: 28 days + English Bank Holidays

Application deadline: 23:59 Friday 26th September

Interview dates: Week commencing Monday 13th October at Action Foundation, CastleGate, Melbourne Street, Newcastle, NE1 2JQ (subject to change)

If you are interested in applying and require more information about the job role, or if you would like any support in the application process, we would encourage you to contact Vanessa Montesi whose email address is available on the Action Foundation website.

Please refer to the attachments for the following:

o Job description

o Application form

o We do not accept CV’s

Please note that we reserve the right to close this vacancy early should we receive sufficient applications. 

Salary: Grade 1.2 - £24,570 per annum pro rata + excellent benefits including 30 days holiday and flexible working

Location: Sheffield 

Part time: 15 hours working Wednesday and Friday from 8.45 am to 5pm. Please note this working pattern is not negotiable owing to the needs of the service

Contract:Permanent

Closing date:  Sunday 28th September 2025 at 11.30pm

Do you have experience of working in customer service and a strong interest in housing issues? Then join Shelter as a Supporter Helpdesk Officer and you could soon be playing a key role in standing up to the housing emergency.

About the role

You will be the first point of contact for the organisation, supporters, potential supporters and people seeking information about Shelter’s work. You will provide information on our work and housing/homelessness to supporters and members of the public, act on supporter requests and take part in fundraising administration.  Maintaining accurate supporter records, liaising with other departments when necessary and handle any complaints about services and fundraising activity will also be key parts of the role.

About you

With excellent communication and administration skills, gained working in a customer service environment, including handling complaints, you will have experience of reviewing, updating and relaying information from various databases. Proficiency using Microsoft Office applications such as Word, Excel, email and the internet and a strong attention to detail and accuracy are also required. An understanding of how the Helpdesk service impacts on the Shelter brand will also be important as well as having resilience dealing with enquiries that may be difficult in nature.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About the Team 

Following the appointment of this role, the Supporter Helpdesk will be made up of five people, a Team Leader and four part time Officers. We are based in Sheffield along with Shelter’s national housing advice helpline. While the team doesn’t provide housing advice we respond to a wide variety of enquiries about Shelter and its work including sign posting to our service where needed.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

How to Apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a Supporting Statement with responses to the three points in the ‘About You’ section of the job description of no more than 350 words each. Please provide specific examples following the STAR format and ensure you demonstrate how you address the three behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset
• We enable decision making
• We work together to achieve our shared purpose

Please note, your application will not be accepted without a supporting statement. 

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

This is revised advert

FUNDRAISING EVENTS OFFICER

Salary:  £30,000 pa.                                                                              Permanent - Hybrid - Teddington and home

The Down’s Syndrome Association (DSA) aims to create and develop the conditions that will enable people who have Down's syndrome to lead fulfilling and rewarding lives. We are seeking an organised and enthusiastic Fundraising Events Officer to join our fundraising team.

Reporting to the Fundraising and Events Manager, the successful candidate will manage all challenge events in the portfolio.  This includes the planning, organisation, marketing, delivery, recruitment and stewardship of participants and day to day administration for all DSA events.

Candidates should have at least 1 years work experience in Events.

We are hoping to recruit as soon as possible.  Please contact Georgina Lamond to discuss the position and to apply with a covering letter and   CV or apply via the Charity Jobs website.

The closing date for applications is 27/09/2025 and the interviews will take place week commencing 29/09/2025

The Main Responsibilities of the role are

Assist the Fundraising and Events Manager with future event plans and creating and building on our Community Fundraising offer.

Managing the Events Inbox; Replying to all enquiries coming into the inbox.

Sending out application forms via email and any other information requested by the supporter.

Input all application form information onto Saleforce, ensuring GDPR is adhered to at all times. Set reminders on all records – FR chasing, Good Luck emails, Thank You Letter reminders, etc. to keep on top of everyone’s supporter journey.

Assist in the sale of items from the shop- especially Christmas cards, socks and merchandise.

Work closely with the Communications Team to develop promotional plans for each event maximising recruitment and exposure through our newsletter and social media platforms.

Provide support to your team members during particularly busy times (and vice versa) such as Down’s Syndrome Awareness Week.

Attend and participate in events as required.  This may involve occasional evening and weekend work, for which you will receive equal time back in lieu.

To work in conjunction with the Fundraising Team in the production of budgets and in developing and implementing the Events teams strategic plans in order to maximise income and support across our events programme.

Identify and research new opportunities to develop the events programme and maximise income as well as maintaining and extending the existing events which generate a healthy ROI.

Work with the membership officer to develop relationships with members, supporters who participate in events taking responsibility for the supporter journey; providing motivation and encouragement from start to finish to ensure they continue to support.

Evaluate the current processes and procedures with the Fundraising and Events Manager and implement improvements where necessary.

Manage the fundraising pages of the website ensuring copy is up to date and relevant and those events that require extra marketing are featured on the home page.

To undertake any other duties as required by the Fundraising Manager that fall within the grade and remit of this post.

The work we do at Money and Mental Health has a real impact for people with mental health problems. As a core part of our charity, the Mental Health Accessible (MHA) team is on a mission to make everyday essential services – like banking, energy, water and telecoms – genuinely accessible for people experiencing mental health problems.

We do this by working directly with firms – and we’ve worked with leading providers from across essential sectors, including Lloyds Banking Group, HSBC UK, Nationwide, Co-operative Bank and Ovo. 

Whether it's a full MHA accreditation, or bespoke consultancy on inclusive service design, reviewing customer communications or amplifying the voices of people with lived experience within processes, every part of what we do drives real, systemic change.

We’re looking for a proactive, passionate and detail-oriented Strategic Partnerships Officer to support the growth and delivery of our consultancy work, within the Mental Health Accessible programme. This role is ideal for someone looking to build an impact-driven career in consultancy, project management or partnerships, with hands-on involvement across business development and client relationship management.

If you're passionate about mental health, social justice and using evidence to improve lives, we’d love to hear from you.

Key tasks in the role will include: 

• Project management & delivery: Assist in coordinating client-facing consultancy projects, ensuring clear timelines, responsibilities and smooth cross-functional collaboration.

• Business development: Support new business pipeline growth, help draft pitches, conduct outreach and build relationships with potential and existing clients.

• Copywriting & communications: Draft, edit and proofread consultancy outputs, proposals and social media content to ensure clear and accurate messaging.

• Meeting & record management: Organise internal and client meetings, maintain accurate documentation including agendas, notes and follow-ups.

• Reporting & analysis: Contribute to internal reporting on business development and financial forecasts, tracking metrics and targets.

• Administrative & organisational support: Assist senior leaders and other teams within the charity to deliver our programme of research and consultancy work.

Location: We welcome applicants from across the UK. We are based in east London, with London colleagues working from the office twice a week. This post can be offered to non-London applicants, with twice monthly travel to our London office. The salary is the same for both London-based and non-London based applicants, who are expected to fund their own travel costs to the office. The office is wheelchair accessible, with accessible lifts, toilets and showers.

Hours: This role is offered as a full-time position (37.5 hours per week) or part-time (minimum 30 hours over 4 days a week). The charity has a flexible working policy with core hours of 10am - 3pm and remaining contracted hours distributed throughout the week flexibly. 

The Events Officer will be responsbile for delivering a wide range of events to our members such as training courses and the annual conference, and must be a highly organised and enthusiastic individual working in collaboration and partnership with one other part time Events Officer. You will require an eye for detail, have excellent liaison skills and have the ability to manage multiple tasks efficiently.

Our courses and the AGM are delivered online, with our annual conferences delivered in-person or hybrid. The annual conference is an important event for BAAT and an exciting, key responsibility for this role.

This role requires the additional responsibility of managing the Events marketing activity, working in partnership with the Senior Digital Comms Officer.

The successful applicant will join a small, professional staff team based in London. We are hybrid-working, with a mix of home-based working and part (usually at least one day a week) in-office working practice. 

Accreditation Scheme Administrator

12-month FTC, 17.5 hours a week (0.5FTE)

£33,197 (pro rata salary of £16,598) 

About us

BVA is the largest membership community for the veterinary profession in the UK, we champion, support, and empower more than 19,000 vets of all ages, stages, and disciplines.

We’re looking for an experienced administrator to help us deliver the Great Workplaces by BVA accreditation scheme and ensure it runs smoothly, efficiently, and to the highest standard.

This is a new role for BVA and will be a great opportunity for a highly organised administrator to make their mark. If you enjoy managing processes, supporting customers, and keeping everything on track, we’d love to hear from you.

You’ll be the first point of contact for enquiries about the scheme, managing applications, renewals, and assessments, and keeping accurate records of all activity. You’ll work closely with our accreditor team to coordinate schedules, monitor deadlines, and make sure every part of the process runs seamlessly.

You’ll also play a key role in supporting clients throughout their accreditation journey - from onboarding through to survey delivery and results sharing - providing excellent customer service and ensuring GDPR standards are upheld. Alongside this, you’ll help track performance, gather feedback, and contribute to the continuous improvement of the scheme.

We’re looking for someone who is proactive, well-organised, and comfortable juggling multiple priorities. You’ll have experience in a varied administrative role, strong communication skills, and the confidence to liaise with colleagues, clients, and external stakeholders. CRM or database experience will be an advantage, and above all, you’ll bring a professional, friendly approach to everything you do.

In return, we offer a supportive and collaborative working environment where your work will directly contribute to improving veterinary workplaces across the UK.

Benefits

· The 17.5 hours contracted should be worked across at least three days a week, and we’re open to discussing what days and hours would work for you.

· Annual leave allowance of 25 days (excluding public holidays) for full-time equivalent staff (for part-time roles, holiday allowance is worked out on a pro rata basis).

· One day paid wellbeing day per year to provide you with dedicated time to focus on your own mental and physical wellbeing.

· One day paid leave per year to undertake voluntary work within the community or to support any reasonable charitable institution or cause.

· Roles at BVA are hybrid. This typically means working 40% of your hours from our London office - a beautiful period building close to Oxford Circus, Regents Park, and Marylebone High Street.

· Enrolment into a pension scheme provided by Aviva (Employer = 6.5% / Employee = 5%).

· Opportunities for learning and development.

· A wide range of discounts from leading brands via Perkbox.

· A number of staff social events throughout the year.

· Well-behaved dogs are allowed to be brought to the workplace on a regular basis subject to agreement and various conditions being met.

How to apply

Please submit your CV along with a cover letter (maximum 700 words) that clearly demonstrates how you meet the job description and person specification. We're keen to learn about your experience, and see your ability to write clear, engaging, and concise copy, so staying within the word limit is essential.

Closing and interview dates

·Closing date - 5pm on Wednesday 17 September

·Interviews will be held remotely on Friday 26 September.

We’re making sure that our members' work is understood and valued by the public, that they’re supported to grow and thrive both personally and professionally, and that their expertise is heard and respected by the people shaping our national policies.

BVA is strongly committed to equality, diversity and inclusion, and we encourage applications from all sectors of society. We would particularly welcome applications from under-represented groups within the not-for-profit/membership sector.

No agencies please.

We are seeking an enthusiastic person to support a range of fundraising initiatives within QAC’s Fundraising Department 

Hours: 37 hours per week
Contract: 52 weeks
Annual Leave: 7.2 weeks, including Bank Holidays. 

Due to the nature of the role, the successful candidate must have a full current driving licence.

Please note: We reserve the right to close this vacancy early if we receive a sufficient number of applications. Early application is advised. 

 Key Responsibilities:

• Research and promote a range of suitable challenge based events, supporting the administration and registrations as required.
• Respond to and support community fundraisers.
• Maintain relationships with regular donors.
• Ensure good stewardship of supporters including thank you letters, charity updates etc in line with GDPR.
• Manage information and utilise the CRM system for recording of data.
• Provide updates and graphics for the website and social media platforms.
• Work with fundraisers to obtain case studies/fundraiser profiles where possible.
• Support the running of campaigns and events.
• Actively support the organisation with fundraising events and initiatives (internal and external) to support the charity in all areas (college, residential services and community services.
• Monitor JustGiving Pages and follow up on activity as appropriate.
• Support in the development and management of community and stakeholder opportunities
• Support the creation of external promotional materials relating to fundraising events and initiatives.
• Work as part of the Fundraising Team supporting activities as and when the need arises.
• Respond to fundraising queries via email or the phone in a timely manner.
• Spot fundraising opportunities and raise awareness of the work of QAC.
• Assist the Trust and Corporate Fundraiser with small to mid value Grant Applications.

Other Responsibilities:

• Assist in providing efficient administration support to the Fundraising team
• To support the general running of the office and to support other colleagues as and when required. 
• To have experience of producing fundraising/promotional literature e.g. leaflets and brochures

Considerations:

• The Fundraising Team is small, working closely with other teams including Marketing, Enterprises and Curriculum, so flexibility in approach is a must.
• Some periods will be busier than others, for example events seasons, student performance times, so prioritisation and flexibility will be needed.

Corporate and team responsibilities

• Adhere to the Charity’s Health and Safety policy.
• Undertake any necessary training or updating. 
• Participate in the development of equal opportunities, diversity, inclusion and safeguarding within the department and across the Charity. 
• Attend and actively contribute to team meetings. 
• Undertake any other reasonable duties or responsibilities as required by the Charity.

The above list is not exhaustive, but is indicative of the general nature and level of responsibility of the work to be undertaken. The responsibilities and duties may vary from time to time without changing the nature of the post. The post holder will be expected to adopt a flexible approach to enable the efficient and effective running of the College.