Customer support jobs

Trust and Foundations Manager  £38,250 Full time remote

Are you passionate about securing funding that transforms girls' lives? We're looking for a strategic and organised Trusts and Foundations Manager to maintain and expand our trusts and foundations portfolio at GFS. You'll lead the full fundraising lifecycle from prospect research and compelling application writing to grant management, reporting and stewardship, while embedding our fundraising strategy and building values-aligned partnerships. 

About Girls Friendly Society 

Established in 1875, GFS is one of the oldest UK registered charities working to support girls and young women. We believe in challenging gender inequality by empowering girls and young women. We achieve this by providing groups and opportunities for girls and young women to build friendships, gain confidence, and learn that they are unstoppable. We deliver a programme of activities designed to develop socio-emotional skills such as confidence, self-esteem, emotional wellbeing, and resilience, and recruit and train women volunteers to run those activities in a space designed for girls and young women. We prioritise working in areas of disadvantage. 

Why Join Us? 

At GFS, we believe in creating a supportive and inclusive work environment where our team can thrive. As part of our organisation, you'll enjoy: 

•  Remote working with annual in-person opportunities to connect with colleagues
• 25 days annual leave (pro rata), plus bank holidays 
• Long service leave after two years 
• GFS Pension Scheme with 7.5% employer contribution 
• We embrace flexible working and support our employees to work in ways that suit their individual circumstances and responsibilities.   
• 24-hour access to Employee Assistance Programme 
•  Annual EDI Learning Days 
• Study time and personal training budget to support your professional development 

 Our Commitment to Equality, Diversity and Inclusion 

GFS is committed to building a diverse workforce that reflects the communities we serve. We actively welcome applications from people of all backgrounds, particularly those from marginalised communities including Black, Asian and minoritised ethnic candidates, LGBTQ+ individuals, disabled people, and those from underrepresented groups. 

As part of our commitment to equitable recruitment, we guarantee interviews for candidates from marginalised communities who meet the essential criteria for the role. We are also committed to making reasonable adjustments throughout the recruitment process and in the workplace. If you require any adjustments to support your application or interview, please let us know and we will work with you to ensure an accessible and inclusive process. 

Key Dates 

• Closing date:  Noon, Tuesday 4th November 2025 

• First Stage Interviews: Tuesday 18th and Wednesday 19th November 2025 

• Second Stage Interviews: Wednesday 26th November 2025 

Job Title: Business Development Manager
Location: Orpington / Hybrid
Organisation: The Maypole Project

The Maypole Project is seeking a strategic and dynamic Business Development Manager to drive income growth, secure impactful partnerships, and support service development with a focus on continuous improvement and user engagement.

As a key member of the senior management team, you’ll work closely with the Chief Executive to shape and deliver our business development strategy, ensuring long-term financial sustainability. This includes leading competitive tenders, grant applications, and identifying new opportunities to expand our services and reach.

Key Responsibilities:

• Lead income generation and partnership development
• Co-develop and implement strategic business initiatives
• Act as Deputy to the Chief Executive when required
• Engage service users in co-design and delivery of services

What we’re looking for:

• Proven experience in business development and strategic leadership
• Strong track record in securing funding and partnerships
• Excellent communication and stakeholder engagement skills
• Passion for service innovation and user-centred design

Join us in shaping the future of Maypole Services and making a lasting impact.

This is a senior role focused on developing and expanding Communities 1st’s enterprise activity, ensuring services are innovative, inclusive, and financially sustainable. You will have direct oversight of current enterprise services and play a pivotal role in helping other teams to develop traded offers and take a more enterprising approach to their work.

You will:

• Lead the delivery, growth, and improvement of our existing social enterprise services – including community centres, facility hire, and handyperson services.
• Drive development of new income-generating opportunities in collaboration with other teams – such as our Coffee Cart, corporate and school workshop offers, and creative venue-based initiatives.

Purpose of the Job:

To lead and develop a growing portfolio of social enterprise services that generate income, increase social value, and support our charitable mission. The role focuses on both direct service management and cross-team collaboration to stimulate innovation, scale, and sustainability across our wider work.

General Responsibilities

• Lead day-to-day operations and strategic development of all community-focussed enterprise services.
• Identify and implement opportunities to grow and diversify income across multiple service areas.
• Support other teams to explore and develop enterprise elements aligned to their goals and communities.
• Ensure all enterprise services are inclusive, well-managed, and aligned with organisational values and impact objectives..

Key Responsibilities

Leadership & Line Management

• Lead and support a multidisciplinary team delivering community enterprise services, including facilities, traded services, and community-based projects.
• Provide coaching, supervision, and performance management to direct reports.
• Foster a high-performing, inclusive, and values-led team culture.

Enterprise Strategy & Development

• Develop and evolve business plans and service models that balance social mission and financial sustainability.
• Drive innovation and service improvement across enterprise areas, identifying opportunities for growth, diversification, and increased impact.
• Support other departments (e.g. Creative, Wellbeing, Volunteering) to explore and implement income-generating opportunities such as events, workshops, and training.
• Promote enterprise services and offers to target markets including local businesses, schools, and community organisations.

Finance & Operational Management

• Oversee budgets, purchasing, pricing, and income tracking in line with finance policies and delegated authority.
• Ensure effective systems for stock, asset, and facilities management are in place.
• Use performance data to inform decision-making and improve quality, efficiency, and impact.

Supported Volunteering and Employment

• Work with the Wellbeing, Employment & Skills team to offer inclusive volunteering and work placement opportunities within enterprise services.
• Support volunteers and participants to develop confidence, skills, and pathways to employment or further involvement.
• Ensure person-centred, inclusive practice is embedded across enterprise operations.

Marketing, Sales & Stakeholder Engagement

• Collaborate with the Marketing & Communications team to raise the profile of enterprise offers and increase reach and take-up.
• Build relationships with external stakeholders including businesses, schools, and community partners.
• Develop productive working relationships with suppliers, delivery partners, and venues to support joint initiatives and operational effectiveness.

Quality

• Promote a culture of continuous improvement, reflective practice, and learning.
• Lead the implementation of standard operating procedures and embed quality assurance processes across enterprise activities.

Are you ready to lead one of London’s most vibrant and award-winning arts venues? Union Chapel is seeking a dynamic Venue Manager to oversee our busy calendar of artistic and commercial events, ensuring every visitor leaves inspired, safe, and delighted. This is a unique opportunity to shape the experiences of thousands of guests, lead a passionate team, and drive the success of a venue at the heart of the community.

As Venue Manager, you will be at the helm of our operations, balancing the creative and practical aspects of running a busy venue. From high-profile concerts to community events, you’ll ensure every production runs smoothly, safely, and to the highest standard. You’ll lead a talented team including Visitor Engagement, Bar, and Front of House staff, fostering an environment of collaboration, continuous learning, and excellence in customer service.

Your role will encompass the full spectrum of venue management: coordinating event logistics, managing budgets, overseeing bar and catering operations, and ensuring compliance with health, safety, and licensing regulations. You will act as a key point of contact for clients and stakeholders, making sure their events are delivered flawlessly while maintaining Union Chapel’s reputation as a welcoming, inclusive, and inspiring space.

We’re looking for someone with proven experience in venue management or event leadership, ideally in a high-profile or arts-focused environment. Strong organisational skills, financial acumen, and the ability to motivate and develop teams are essential. Knowledge of licensing, bar operations, and venue management software is highly valued. Above all, you’ll bring a passion for the arts, community engagement, and creating exceptional visitor experiences.

This is a full-time position, requiring flexibility for evenings and weekends, with a salary of £40,000. Beyond operational excellence, the role offers the chance to contribute strategically to the future of Union Chapel, identifying opportunities for business development, audience growth, and continuous improvement of our venue operations.

At Union Chapel, you’ll join a team committed to arts, diversity, and community. You’ll have the autonomy to innovate, the responsibility to lead, and the satisfaction of seeing your efforts directly impact audiences and artists alike. This is more than a management role — it’s a chance to champion live arts, shape memorable events, and make a lasting mark on a beloved London institution.

If you thrive in a fast-paced, creative environment, have a track record of operational excellence, and want to lead a team in delivering world-class events, we’d love to hear from you. Apply today to become Union Chapel’s next Venue Manager and take centre stage in one of London’s most unique arts venues.

We are seeking a Housekeeping Assistant to join our dedicated team at Lister House in Ripon, North Yorkshire. You’ll help maintain a safe, clean and welcoming environment by carrying out a range of housekeeping task to exceptional standards. You’ll be supporting residents’ wellbeing through social interaction and high-quality service.

This is a permanent, full time Housekeeping Assistant position, where you will be working 37.5 hours per week, 5 days over 7, including weekends and bank holidays.

Rate of pay: £12.50 to £12.69 per hour

Please note that we are currently only able to consider applications from candidates who have the legal right to work in the UK. We are unable to sponsor visas at this time.

Key responsibilities:

- Undertake a variety of housekeeping tasks as part of daily duties, assisting residents to keep bedrooms tidy. Using supplies and equipment according to health and safety standards.
- Provide excellent care and develop good relations with our residents to enhance their overall experience.
- Ensure all areas remain safe, comfortable, accessible and safe for our residents
- Ensure manual handling equipment and associated devices are routinely checked and cleaned for functional and safe use (reporting any damage if required).
- Uphold strict hygiene practices with infection prevention control methods.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Employee benefits include:

- 22 days’ paid holiday per year plus bank holidays (pro rata), with optional annual leave purchase scheme of up to 5 working days
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Additional rates for nights, bank holidays and overtime
- Flexible hours to suit your needs
- Affordable and quality meals at reduced cost
- Free on-site parking
- Free enhanced DBS check
- Uniform provided at no cost
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Exclusive retailer discounts on popular brands
- Range of courses delivered by learning specialists to support your development goals and objectives

Lister House is one of six care homes, set in the historic city of Ripon, North Yorkshire. A place where ex-servicemen and women and their spouses can feel completely at home, providing care for those who have served in the Armed Forces and their dependants. We offer Nursing Care, Residential Care, Dementia Care, and Day Care. The home also features a chapel and is supported by a dedicated team. As part of our award-winning team, you will receive full support with training and personal development.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics and aim to operate an inclusive recruitment process.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

Guidelines Officer
Location: BSH Headquarters, 100 White Lion Street, London, N1 9PF - Hybrid working (2 days per week in the office)
Hours: Full time, 35 hours per week (normally 9am-5pm, with an hour unpaid for lunch)
Contract: Permanent, Full time
Salary: £30,000 - £34,000

The Employer

The British Society for Haematology (BSH) is the largest UK multidisciplinary Haematology Society with over 3,000 members. Our activities include running education events and courses (including our flagship Annual Scientific Meeting held in April), producing guidelines, awarding grants, and raising the profile of haematology.

The Role

The main role of the BSH Guidelines is to provide haematologists with up-to-date advice on the diagnosis and treatment of haematological disease and on laboratory haematology practice, primarily by the production of evidence-based guidelines.

The co-ordination and commissioning of the required guidelines is administered by the Guidelines Team, overseen by the Guidelines Executive Committee; and carried out by four Task Forces, each responsible for a specialist area: blood transfusion, haemostasis & thrombosis, haemato-oncology and general haematology.  In addition, each Task Force oversees 10-14 Writing Groups, who develop BSH guidance.

The post-holder supports the Guidelines Team, including coordination of activities of the volunteer groups and supporting liaison with external groups and organisations.

Essential Skills and Experience

• Excellent organisational skills, including the ability to prioritise work and work to deadlines.
• Intermediate/Advanced IT Skills (Microsoft Office Package, Databases, Mailing Software, Web Content Management)
• Works collaboratively and constructively with inter-departmental teams and external organisations.
• Experienced in preparing agendas and taking minutes.
• Excellent written and verbal communication

Please note, this is an urgent role, therefore applications will be reviewed on a rolling basis.
The role will close if a suitable applicant is found, so please do not hesitate in applying for this position.

Interested?

Applying is easy – simply click the apply button. You will be directed to our candidate portal.
There you can see the full Role Profile and upload a CV and Covering Letter outlining your suitability for the role according to the job description and person specification.

The British Society for Haematology is committed to equal opportunities and values diversity in its workforce. We know the value different voices bring and strongly encourage applicants from all backgrounds to apply and will keep applications open until we have satisfactory representation on our shortlist.

No agencies please.

We are recruiting for a part time Campaign Appeal support assistant for a high profile social welfare charity covering the Essex area . You will support to coordinate the appeal activity in their area, ensuring that supporters and other key stakeholders (members, local authorities, partners etc.) receive the support necessary to maximise the impact of the appeal.

Tis role is remote but you will be driving around Essex area , so you do need access to your own car. this role is 3 days a week

The Role
Supporting the regional teams on the campaign
Deliver stock to volunteers
Deal with the post and counting of money from collections
Supporting volunteers where needed
Support Event launches
General events administration

The Candidate
Experience of fundraising, sales and/or customer service environment
Experience of creating and managing great supporter relationships with volunteers to deliver agreed objectives and income targets
Experience of working with volunteers
Administration
IT Skills

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

ScreenSkills is the industry-led skills body for the UK’s screen industries – film, television (high-end, children’s, unscripted), VFX, animation and games. We are supporting economic recovery and future innovation and growth across the whole of the UK by investing in the skilled and inclusive workforce who are critical to the global success of the screen sector.

We are funded by industry contributions to our Skills Funds and with National Lottery funds awarded by the BFI as part of its BFI Bursaries Programme to help people get into the industry and progress within it.

The Senior Grants Officer will support the Finance Manager in maintaining the smooth running of grants and bursaries giving process. The Senior Grants Officer will also be responsible for the processing of ScreenSkills’ grants and bursaries ensuring that projects fall within budget, are contracted in a timely manner and subsequently monitored.  They will work collaboratively across the wider organisation to ensure that funders’ requirements are met.

Contract: Fixed Term, 12 months, Full Time (35 hours per week)

Salary: £33,000 - £38,000 per annum

Reports to: Finance Manager

Location: ScreenSkills London/Hybrid (min 2 days a week in the office)

The ideal candidate will have the following:

Essential:

• 3-5 Years – Work related experience.
• Proven experience of working in a similar role within finance department
• Proven experience of data analysis and manipulation
• Excellent verbal and written communication skills
• Experience of setting up processes to ensure master templates and contracts are reviewed
• Excellent organisation skills; ability to effectively manage varied tasks with competing priorities with minimum supervision
• Attention to detail and ability to produce accurate work
• Excellent IT skills including intermediate Level of Excel

 Preferred:

• Previous working experience of Blackbaud Grantmaking, SUN accounting system using Q&A

 Other skills and attributes:

• Excellent teamwork
• Innovative Thinking
• Customer Focus
• Commitment to Excellence
• Flexibility
• Commercial Awareness

ScreenSkills offers benefits including: 

• 25 days annual leave plus bank holidays
• EAP - Access to financial, physical and mental wellbeing support
• Season Ticket Loan
• Eye Care scheme
• Cycle to work scheme
• Access to Reward Gateway – popular retailer discounts
• Life Assurance

In the last two years we have helped 48,447 people across: eLearning, training, events, mentoring, bursaries and stepping up programmes such as Trainee Finder, that’s why having diverse talents and being an organisation where colleagues feel included is crucial to us. We particularly welcome applications from under-represented groups such as returning parents or carers who are re-entering after a career break, women, people who are LGBTQ+, minority ethnic people, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions, from a less advantaged socio-economic background as well as any other under-represented group.

Job title: Head of Global Development, North America
Salary: £69,365 to £79,257 per annum
Location: White City (Hybrid)

Passionate about major gifts fundraising and looking for your next big challenge? Or perhaps you are considering a purposeful pivot in your career, using hard won skills from a relevant context?

Here at Imperial College, we are recruiting our Head of Global Development, North America, to join our growing team. This is an opportunity to help drive Imperial’s ambitious fundraising efforts in North America as we embark on our first comprehensive campaign.

You will drive growth in philanthropic support from high-net-worth individuals, build strong relationships with alumni and volunteer leaders, and deliver transformational gifts in support of our campaign goals. You will work closely with the Imperial Global USA Hub - Imperial’s first permanent presence in the US and a cornerstone of our global engagement strategy.

Imperial stands among the world’s top universities, ranked 2nd globally and 1st across the UK and Europe. Our research leads the field, with real-world impact woven into everything we do. From advancing climate solutions and artificial intelligence to breakthroughs in medicine and sustainable engineering, our work is helping to shape a better future and tackle society’s most pressing issues.

Our global recognition reflects more than just rankings; it’s the result of fostering a community where staff and students are empowered to excel. At Imperial, we’re dedicated to delivering an exceptional education, driving world-class research, and turning innovation into positive change.

You will have strong track record in securing major gifts or in income generation with the ability to navigate complex institutional relationships with professionalism and diplomacy. The role requires regular travel to North America.

If you are inspired by the chance to help deliver lasting global impact through education and research leading positive change and believe in the power of STEMB to shape a better world, we would love to hear from you.

What we can offer you:

• The opportunity to continue your career at a world-leading institution and be part of our mission to use science for humanity.
• Benefit from a sector-leading salary and remuneration package (including 39 days’ annual leave and generous pension schemes).
• Access to a range of workplace benefits including a flexible working policy from day one, generous family leave packages, on-site leisure facilities and cycle-to-work scheme.
• Interest-free season ticket loan schemes for travel.
• Be part of a diverse, inclusive and collaborative work culture with various staff networks and resources to support your personal and professional wellbeing.

About Imperial

Welcome to Imperial, a global top ten university where scientific imagination leads to world-changing impact.

Join us and be part of something bigger. From global health to climate change, AI to business leadership, we navigate some of the world’s toughest challenges. Whatever your role, your contribution will have a lasting impact.

As a member of our vibrant community of 22,000 students and 8,000 staff, you’ll collaborate with passionate minds across nine London campuses and a global network.

This is your chance to help shape the future. We hope you’ll join us at Imperial.

Our culture

We work towards equality of opportunity, eliminating discrimination and creating an inclusive working environment. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities.

Our values are at the heart of everything we do and everyone in our community is expected to demonstrate respect, collaboration, excellence, integrity and innovation.

Further Information

This is one of three exceptional opportunities to join our dynamic team. As we continue to expand our international presence, we are recruiting for the following roles:

• Head of Development, Faculty of Medicine
• Head of Principal Gifts

Each of these roles offers a unique opportunity to shape our strategic direction and build impactful partnerships.

Closing date: Midnight on Wednesday 19 November 2025.

Interested?

Please familiarise yourself with the attached Candidate Pack.
To apply, please submit a CV and covering letter.

Imperial is partnering with Constellate Global Talent on this search. No agencies please.

About us

At Leeds Children’s Charity, we believe every child deserves the chance to experience joy, adventure, and a sense of belonging. For over a century, we have been dedicated to brightening children’s lives by offering unforgettable breaks and enriching learning opportunities that create lifelong memories.

Our work focuses on children and young people who face disadvantage, hardship, or difficult circumstances at home. Through safe, nurturing, and inspiring environments, we help them to explore the world around them, build confidence, discover new skills, and simply enjoy being children.

Your Role

The Community Fundraiser will strengthen our connections with Leeds communities and grow sustainable income for the charity, working alongside the Community Fundraising and Events Manager to develop strong relationships with community groups and individuals across Leeds.

Key responsibilities include

Community Engagement and Fundraising

• Develop relationships and apply to Leeds based groups for funding.
• Inspire and support fundraising activity that reflects the city’s diverse neighbourhoods.
• Work with the current Community Fundraising and Events Manager to encourage and support local fundraising activity.
• Act as a visible, approachable representative of the charity in Leeds neighbourhoods.
• Enhance our offer by hosting fundraising events at Lineham Farm.
• Build awareness of the charity’s brand across Leeds, so more people know who we are and what we do.

Regular Giving and Supporter Growth

• Promote and grow regular giving schemes within community networks.
• Work with supporters to turn event participants and one-off donors into long-term givers.
• Support the Marketing Manager to develop messaging, materials and campaigns that encourage sustained support.

Supporter Data and Income Tracking

• Monitor and report on all income and supporter engagement, using the charity’s CRM.
• Ensure all activity is compliant with Fundraising Regulator Code of Practice and GDPR requirements.
• Set and monitor targets aligned with departmental KPIs and board reporting cycles.

What we need from you

• Ability to engage and inspire community groups and individuals and build
• new relationships.
• Organised, self-motivated, and able to manage multiple activities
• Excellent relationship-building, communication and interpersonal skills.
• Creative, with ideas for building visibility and brand.
• Ability to travel independently across the region (with driving licence and
• access to a vehicle).

Knowledge and Experience

• Experience in community fundraising or outreach, ideally with a track record of income growth.
• Experience of growing regular giving or membership schemes.
• Experience of working with schools, community organisations or civic groups.
• Knowledge of the Leeds city region and its community infrastructure.
• Experience of venue-based fundraising or event organisation.
• Experience of using CRM systems to manage pipelines and report progress.
• Experience of working with volunteers.
• Experience of public speaking

Qualifications

• 5 x GCSE (including English & Maths) or equivalent
• Recognised fundraising qualification (e.g., Institute of Fundraising certificate)is desirable

To Apply: Please submit your CV and a supporting letter/document outlining your relevant experience and suitability for the role.

For full details about the position, please review the Recruitment Pack attached.

Closing date for applications is Friday 31st October 2025

Proposed interview date Friday 14th November

Sebastian’s Action Trust supports families of children with life-threatening and life-limiting illnesses across Hampshire, Berkshire and the surrounding areas. We’re a small charity with big ambitions. Could you be part of the next stage of our development? 

We’re looking for a flexible and enthusiastic individual to join our friendly Fundraising and Engagement team, helping us to engage with new supporters and grow existing partnerships.

With a particular focus on forging relationships with local businesses, groups and clubs, you’ll build a portfolio of partnerships across the area, inspiring support and deepening engagement. You’ll work closely with the Community and Events Fundraiser to feed the events pipeline and support organisations in running their own events and fundraising initiatives. 

With experience in community or corporate fundraising or an equivalent sales or marketing role, you’ll combine ambition and a focus on targets, with exceptional supporter care. It goes without saying that you’ll need excellent communication and relationship-building skills, but we’re also looking for a team player who’s happy to support our wider fundraising and marketing programme. 

About the Role

Ally Pally is looking to recruit 2 Accounts Assistants to provide support to the finance team, working across purchase and sales ledgers in both the Trust and Trading Subsidary. You will hold an AAT qualification at level 3 or 4 or have equivalent work experience, with proven experience working in a similar accounts generalist role preferably in retail, hospitality or the leisure sector. 

About Ally Pally

We are a major event, heritage and cultural destination in North London. We host live music, live sport, theatre productions and Park events all year round. All the money that is generated by events goes back into maintaining and restoring the Park and Palace, to celebrate and share the past, deliver extraordinary ecperiences at present, and regenerate for the future

Key duties

Purchase

• Match invoices with purchase orders checking for completeness and accuracy
• Ensure direct debits and regular payment invoices are received, approved and processed
• Upload payments on bank ready for authorisation
• Send out remmittance statements

Sales

• Reconcile and record sales transactions from EPOS system
• Post receipts to customer account

Bank

• Record ank transactions in the accounting system
• weekly bank reconciliations

Payroll

• Support with the monthly payroll processing schedule
• Ensure timesheets are received from departments on time and follow up queries
• Prepare and upload chargeable costs journey into finance system

General

• Assit with year-end audit
• Maintain accurate and up-to-date financial records including ledgers and journals
• Assist in the preparation and monitoring of budgets
• identify and mitigate financial risks such as fraud or financial discrepancies

This is not an exhaustive list. Please see the JOB PACK attachment for further details.

To apply, please send your CV and cover letter outlining how you meet the reauirements of the role with reference to the job descripton and person specification.

The deadline for applications is 9am Wendesday 22 October 2025

We have an exciting opportunity for 2 x Senior Independent Domestic Violence Advocates to join the DRIVE team in London, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based in London with Hybrid working.

As a Senior IDVA you will be:

• The main purpose of the job is to effectively manage and develop a high quality, innovative and pro-active domestic abuse service for victims and their children, including those at highest risk. Also you will need to ensure that the service prioritises the safety, security and dignity of service users and their children.
• The job would also include you being lead in crisis situations and to provide advice and guidance on safeguarding issues and information sharing concern
• Work within a multi-agency framework consisting of the MARAC and local partnership responses to domestic abuse to keep safety central to all services for victims of domestic abuse.
• Develop your team and address their individual development/performance needs, set individual and team objectives and undertake annual appraisals.

You will need:

• To be successful in this role, you will need to have an excellent understanding of domestic abuse, including the impact on victims and their children, and the legal and practical remedies available to these clients.
• Knowledge and understanding of safeguarding practice and legislation relating to equal opportunities and diversity, inclusivity, safeguarding and risk assessments.
• Experience managing the delivery of domestic abuse services and managerial experience will also be necessary as well as having a thorough understanding of IDVA work.
• A proven ability to confidently use various IT systems including Case Management, Microsoft Office, Zoom, Outlook and other online applications/platforms.
• You would also need to hold a SafeLives IDVA training certificate, a relevant degree, a vocational qualification or have equivalent experience.
• An enhanced criminal record check and police vetting is required for this role. 

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Hours: Full time (37.5 hours per week)

Line Manager: Head of Marketing & Communications

Team: Marketing & Communications

Location: Easneye site at Ware, Hertfordshire (hybrid working would be considered)

Salary: £26,523 per annum

All Nations Christian College has been leading the way in cross-cultural mission training for over 60 years. We provide a flexible undergraduate programme validated by The Open University, alongside specialist short courses and a well-established postgraduate programme for mission leaders. Based in the UK, north of London, we are an independent, evangelical, interdenominational Bible college welcoming students from all over the world. Our mission is to serve the global church by training disciples of Jesus Christ for mission in a multicultural world.

 

Role Overview and Main Responsibilities

One of the main areas of this role is to improve the Digital Marketing systems of the college. This involves managing multiple projects and supervising other team members within their roles. The postholder will also work alongside the CEO to develop and implement a new marketing strategy to enable ANCC to achieve its vision and mission globally. This will include shaping the Marketing and Communications team to support the stakeholder journey for students, partners and donors.

• Enhancing the digital systems of the college for the purposes of marketing
• Work collaboratively with the CEO and Marketing & Communications team to ensure new marketing assets are designed and produced for optimal results

· Generating leads for new applicants, students, partners and donations to the college, optimising our efficiency, and maximising opportunities for engagement.

• Manage the website development project which includes the improvement of the college website for marketing purposes, and improving the User Experience (UXP) ensuring that it is optimised for search engines
• Manage team members for the maintenance and development of the college’s website, SEO, user journey experience, and website assets
• Support and collaborate with the Social Media officer to ensure digital marketing across our platforms, including LinkedIn for digital community engagement.
• Monitor and review performance of digital marketing channels for analytical reporting and making recommendations for improvement.
• Email marketing across stakeholder groups to support recruitment and engagement for the college. This includes the management of Mailchimp and ensuring Donorfy data is up to date.
• Direct marketing to students and partners for college courses, training options, collaborative design, delivery and lifelong learning. This may include digital marketing via website, social media, email, content marketing, print marketing and campaigns.
• Developing a digital marketing campaigns calendar and system for use within the team including the implementation of campaign briefs and tracking of campaigns across ANCC products
• Play an active role within the team to help at promotional events, including national exhibitions and conferences, at the college and elsewhere
• Assist the team with organising college open days and other promotional events (graduations, multicultural evenings, carols at Easneye etc).
• Work creatively with the team to continue to develop strong relationships with ANCC alumni through digital communications, and maximising opportunities for engagement
• Fully participate in All Nations community activities when possible

Other Information

 

· There is a genuine requirement for this role to be filled by a committed Christian who is passionate about cross cultural mission and fully able to articulate the overall purpose as well as the detail of the College’s mission, from a personal faith basis.

· All Nations Christian College is committed to safeguarding children and adults at risk from abuse and neglect. We expect all staff who work with us to share this commitment, and staff will be required to be checked with the Disclosure & Barring Service (DBS).

· Working hours at college are 8.40am - 5.10pm. Occasional weekends and evenings will be required in this role eg for events

· Holiday: 30 days per annum (pro rata) plus 6 of the 8 bank holidays when they fall on a normal working day.

· Applicants must have the right to work in the UK

Benefits

 

§  Employer pension contributions of 8%.  A salary sacrifice scheme option is also available.

§  Life Assurance of three times salary  

§  Employee Assistance Programme

§  30 days holiday per annum plus bank holidays (excluding the May bank holidays) plus the days the College is closed between Christmas and New Year.

§  Free, freshly prepared lunch at the College on your working days on site.