Customer support jobs

Do you want to support people with mental health issues in a moment of crisis?

Are you calm, non-judgemental and able to work effectively with people experiencing distress?

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

Job title: Hospital Mental Health Outreach Worker (Bounce Back)
Reference Number: 303
Reports to: Senior Community Outreach Worker
Contract: Permanent
Hours: 37.5 hours per week (Full time, Monday – Friday)
Salary: £26,000 - £27,000 per annum - depending on skills and experience, inclusive of Outer London Weighting (OLW)
Based: Kingfisher Court, Radlett WD7 / Albany Lodge, St Albans AL3 / Borehamwood Wellbeing Centre WD6 + Outreach

About the Project

Herts Mind Network (HMN) has formed a partnership with Hertfordshire Partnership Foundation Trust (HPFT) to deliver a one-to-one outreach service for people who are in psychiatric hospitals across Hertfordshire, based at Kingfisher Court in Radlett.

About the Role:

The Bounce Back worker will use a recovery orientated approach working with patients on the ward, and in the local community, including in people’s homes.

The Bounce Back Worker will be based at Kingfisher Court or Albany Lodge and Herts Mind Network Centres, promoting joint working between Kingfisher Court staff and HMN, creating a seamless pathway into community support for clients recovering from mental ill health.

The aims of the Bounce Back service are; to provide up to 10 sessions of emotional and practical support, advice and information to patients. We will visit patients on the ward and continue the sessions in the local community and in patient’s homes once discharged. We will facilitate a smooth and timely hospital discharge.

The recovery approach includes empathy, warmth, acceptance, authenticity, compassion and humanity.

Key Responsibilities

• Receive referrals from the ward teams at Kingfisher Court, Albany Lodge and other appropriate hospitals across Hertfordshire.
• Provide practical and emotional support to encourage patients to develop their independence within their local community.
• Facilitate a smooth discharge from hospital back to the community.
• Have a solid understanding on the dual effect of mental health and drugs and alcohol.
• Monitor outcomes and evaluate the service.
• Ensure that the safety and wellbeing of patients using the service is monitored and reviewed regularly.
• Embed a person centred and recovery orientated approach in all aspects of the roles and responsibilities.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Being able to drive and having access to your own vehicle is essential for this role.

Closing date for receipt of applications is Monday 27th October at 5pm.
Interviews to be held on Tuesday 4th November at our Watford Wellbeing Centre.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Equal Opportunities

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.

No agencies please.

Job Title: Bank Retail Assistant

Salary: £15.18 per hour

Team: Retail

Hours: Ad hoc as required

Location: Across our shops: Guildford, Godalming, Knaphill, Cobham, Weybridge, Shepperton, Hampton Hill and Teddington

About Shooting Star Children’s Hospices

We have an exciting opportunity for a Bank Retail Assistant  to join our team at Shooting Star Children’s Hospices.

Shooting Star Children’s Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or who have been bereaved. Rated ‘Outstanding’ by the Care Quality Commission, we support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.

At the heart of what we do are our dedicated staff; their exceptional commitment and professionalism means every family has the opportunity to make every moment count.

It’s a great time to join Shooting Star Children’s Hospices as we are expanding our retail team and portfolio of shops.

This role requires experience in retail or charity retail as an employee or longstanding volunteer. You will also need administrative/cash handling experience

About the role

Your key purpose will be, in the absence of the manager or assistant manager,  to lead a team of volunteers to maximise sales, deliver excellent customer service and ensure that the shop premises and assets are maintained to a high standard, according to legal requirements and Shooting Star Children’s Hospices (SSCH) policies and procedures. 

About you

This role requires experience in retail or charity retail as an employee or longstanding volunteer. You will also need administrative/cash handling experience

You will also have an ability to deal with customers and maintaining a high level of customer service, have good verbal, written communication skills, as well as being comfortable using IT and EPOS reporting. You will have an ability to motivate yourself and others, have excellent organisational skills and be comfortable working  under pressure and dealing with changing priorities.  You will be a car owner/driver

You will also have an ability to be a self starter with the ability to work independently and take the initiative whilst knowing when to delegate jobs to others within the team.  You will be

organised and methodical and able to multi-task and work well in a team and on your own initiative. You are able to build good relationships with others and  flexible and willing to undertake varied responsibilities as part of a team

Please see the attached job description for more information about this opportunity at Shooting Star Children’s Hospices.

Safeguarding

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Employment is subject to receipt of satisfactory references and a DBS check.

Equality, diversity and inclusion

Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.

We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.

To apply please submit a CV and covering letter outlining how your experience meets the criteria set out in the person specification.

Closing Date: 15 November 2025

Interview Date:  Flexible

Waking Hostel Night Shift Worker – £22,207 per year 
Richmond (Kew Road) – Part-time, 30 hours per week (Saturday, Sunday, Monday, 9.45 pm – 8.45 am)

Make a difference while others sleep.
Join SPEAR and help create a safe, calm environment for people who’ve experienced homelessness. As a Waking Hostel Night Shift Worker, you’ll stay awake throughout the night to keep the hostel secure, provide practical and emotional support, and respond quickly to any issues, safeguarding residents and ensuring everyone feels respected and safe.

What you’ll do

• Be the first point of contact overnight, providing a welcoming and supportive presence.
• Carry out regular building patrols, monitor doors and access points, and respond calmly to emergencies or disputes.
• Identify and act on safeguarding concerns, following SPEAR’s procedures and escalating issues promptly.
• Keep accurate records of overnight activity and incidents, and give a clear handover to day staff.
• Handle calls and general enquiries, and liaise with on-call managers when required.
• Support residents with practical needs and maintain a positive, inclusive atmosphere.

What you bring

• Experience supporting people affected by homelessness or rough sleeping, including those with complex needs.
• Strong safeguarding knowledge and confidence to identify and escalate concerns.
• A calm, approachable manner and the resilience to manage challenging behaviour.
• Good communication and record-keeping skills, plus the ability to work independently and as part of a team.
• Willingness to work regular night shifts and occasionally attend daytime training or meetings.

Why join SPEAR

You’ll be part of a welcoming, values-driven charity committed to ending homelessness and supporting staff wellbeing. Benefits include:

Generous holiday – 26 days plus public holidays (pro rata), rising by up to 5 extra days with length of service
Wellbeing & EAP – 24/7 Employee Assistance Programme with free counselling, money and legal advice
Health support – Occupational health service and free annual eye test (with contribution towards glasses if required)
Cycle to Work – Save on a new bike and accessories through salary sacrifice
Season ticket loan – Interest-free loan for annual travel passes
Moving house day – Extra day’s leave when you move home
Financial security – Life assurance (4× salary) and interest-free emergency staff loan
Family-friendly policies – Enhanced maternity and adoption pay, plus flexible working options
Career development – Ongoing training, learning and progression opportunities
Blue Light Card – Discounts across a wide range of shops, restaurants and services

Apply now and help create a safe, supportive night-time environment where residents can rest and rebuild their lives.

Location: Holborn
Hours: Part-time (17.5 hours over 5 days per week)
Contract: Temporary (Until December)
Rate: £14.96 per hour (+ holiday)
Start Date: 3rd November

About the Role
Prospectus is delighted to be supporting a prestigious, health-orientated professional membership body in their search for a temporary, part-time Data Entry Administrator.

Key Responsibilities

• Providing high quality administrative support and customer service.
• Inputting and processing data accurately.
• Assisting with the delivery of high-quality educational activities.
• Acting as first point of contact for enquiries, providing accurate advice and information.

What We’re Looking For

• Recent experience in a relevant role within a not-for-profit organisation.
• Confidence using Microsoft Dynamics and CRM systems.
• Excellent organisational and administrative skills.
• Strong verbal and written communications ability.

CVs will be reviewed on a rolling basis so early applications are strongly encouraged to avoid missing out. If you're interested, please apply ASAP with your CV in Word format.

At Prospectus, we are committed to supporting you throughout your application journey. We welcome applicants from all backgrounds and do not discriminate based on age, gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity.

Role Purpose

RISE strives for a world where people can lead safe, purposeful lives as a result of better relationships within families and communities; where harmful behaviour is marginalised and fewer people, are victims of crime. In order to create safe communities, RISE empowers people to break their cycle of harmful behaviour. RISE’s programmes challenge attitudes and facilitate long-lasting behaviour change and are driven by the belief that people, including children and young people, can make better decisions, given the right support. RISE are specialists in designing and delivering evidence-based, transformative behaviour change courses within the criminal justice system and wider community.

The Advanced Practitioner will manage a caseload of 70% which will involve direct work with service users. The post holder is also required to coach, mentor and develop staff and deliver regular workshops to enhance their skills and expertise in specific area. Additionally, there is a requirement to exercise enhanced responsibilities in relation to conducting specialist risk assessments and work with service users and families. Such responsibilities will include the ability to demonstrate enhanced levels of practice, competence/skills in areas such as direct practice with service users, children and families, multi-agency working, knowledge of organisational systems and processes and the wider social policy context.

The post holder will be required to represent RISE when meeting with external commissioners and key stakeholders, as and when required.

Key Responsibilities

Service Delivery – 70% of workload

• Engage in direct practice with service users, children and families including, where appropriate, co-working with other practitioners (to develop their skills and expertise).
• Use initiative to make decisions to ensure continuity of service delivery.
• Promote and represent RISE Mutual CIC services as required at relevant events.
• Develop excellent relationships with our customers and something like respond positively to their needs.
• Promote high standards of service delivery and lead on internal audits to ensure the quality assurance framework is adhered to.
• Liaise with statutory, voluntary and private sector organisations and participate and facilitate multi-disciplinary and inter-agency working (including involvement in case conferences and reviews). This includes prisons.
• Support the practitioners in arranging cover where there is advance warning of absence and keep the Service Manager informed.

Record Keeping

• Support the day-to-day delivery of key projects.
• Maintain clear records of work undertaken and ensure service integrity.
• Establish and maintain methods to monitor suitability and risk assessments and share good practice.
• Complete specialist risk assessments, and reports and upload on the CRM system.
• Support practitioners to record information effectively on CRM system and follow the RISE recording convention.

Product Design and Development

• Partake in design and development of new interventions, including writing an associated manual and training programme.
• Train identified RISE practitioners to deliver specific interventions, whether this is one-to-one or programmes.
• Be responsible for testing/piloting and familiarisation of new intervention and overseeing delivery of facilitators assigned to the contract.
• Act as main point of contact as the technical expert on the project.
• Attend performance review meetings and deputise if required by the Service Manager or Team leader.

Quality Assurance

• in line with the Quality Assurance Framework, quality assure services and programmes being delivered on the contracts, according to the QA Framework in line with recognised procedures.
• Support practitioners to adhere to a quality assurance framework to ensure there is synergy with the delivery of key performance indicators.
• Ensure effective planning for the delivery of the intervention to achieve quality standards and meet contract requirements.
• Support staff to deliver quality assessments, reports and achieve good outcomes with service users.
• Provide support and advice to other team members in relation to their practice and professional development which may include coaching and mentoring staf.

Evidence & Research

• Design intake/exit questionnaires to evaluate the effectiveness of interventions
• Evaluate the effectiveness of a specific intervention on an ongoing basis, using intake/exit questionnaires, stakeholder, and service user feedback, and adapt it accordingly.
• Support and assist colleagues with the implementation of the Evidence & Research framework for these contracts. Work with research institutions that partner with RISE to contribute to the evaluation of the impact of our new programmes and services.
• Build good thought leadership in a particular area of work delivered within RISE.

Learning and Development

• Deliver training for commissioners and RISE staff.
• Deliver coaching and support workshops and/or Action Learning sets to help staff develop and improve skills, competence and knowledge in RISE interventions.
• Support staff to develop their cultural competence and understanding of culturally informed approaches.
• Contribute to the learning and development of students and others as required. Arrange training, with support from the Service Manager, as requested.

Stakeholder relationships / Performance

• Liaise and share important information with relevant stakeholders and partners to ensure an integrated approach to risk management.
• Liaise with relevant professional agencies involved with the Service User as per data sharing agreements and relevant legislation.

Other duties

• The Advanced Practitioner will also be expected to attend to his/her professional development through training, supervision and learning.
• Undertake other duties as may be required which are commensurate with the grade and nature of the post.
• Cover for other posts as appropriate, and willingness to be trained in new interventions.

Knowledge, Skills, Abilities and Experience

Essential

• A proactive approach to problem solving.
• Strong negotiation skills and the ability to influence external partners, stakeholders and customers to secure mutually beneficial outcomes.
• Experience of delivering and quality assuring interventions to people with complex issues.
• Ability to manage workloads effectively, to meet deadlines and work under pressure and to support others to do so.
• Good communication and Interpersonal skills both verbal, (including presentations) and written.
• Effective team worker with ability to develop and sustain key relationships.
• Using pro-social modelling and motivational interviewing in practice.
• Comprehensive understanding in managing safeguarding issues and procedures and risk management of offenders.
• Working within legislative frameworks and using this application to develop, influence and encourage partnership working.
• Ability to work co-operatively and flexibly with colleagues as part of a multi-disciplinary team.
• Skills in developing staff motivation
• Ability to identify and address issues of diversity and inclusion in service delivery and in working with colleagues.
• Proven ability to challenge and remove any unnecessary barriers to service delivery.
• Ability to focus and demonstrate resilience.
• Ability to make effective informed decisions.
• Ability to write high quality reports.
• Good IT skills and experience of working with Word, Excel and Microsoft project skills.
• Sound understanding of Rehabilitative interventions and case management.
• An Enhanced DBS Check is required for this role.
• A minimum of 3 years’ experience, gained in working with families
• and children, DA or Criminal Justice.
• Experience/ background of working in the Domestic Abuse field.

Qualifications

• A relevant qualification, e.g. probation officer, social work, forensic or clinical psychology, CBT therapists
• Ability to develop new interventions
• Work with people with mental health and psychological wellbeing
• needs – diagnosed and undiagnosed mental health issues.

Desirable

• Working with young people to address a variety of their needs such as drug misuse, gang affiliation.
• Working with adults and young people from culturally diverse backgrounds.

To apply, please submit your cv and a cover letter outlining the experience and skills you bring to this role and explaining why you are interested in this position.

Location: Holborn
Hours: Full-time (35 hours per week)
Contract: Temporary (Until December)
Rate: £14.96 per hour (+ holiday)
Start Date: 3rd November

About the Role
Prospectus is delighted to be supporting a prestigious, health-orientated professional membership body in their search for a temporary, part-time Data Entry Administrator.

Key Responsibilities

• Providing high quality administrative support and customer service.
• Inputting and processing data accurately.
• Assisting with the delivery of high-quality educational activities.
• Acting as first point of contact for enquiries, providing accurate advice and information.

What We’re Looking For

• Recent experience in a relevant role within a not-for-profit organisation.
• Confidence using Microsoft Dynamics and CRM systems.
• Excellent organisational and administrative skills.
• Strong verbal and written communications ability.

CVs will be reviewed on a rolling basis so early applications are strongly encouraged to avoid missing out. If you're interested, please apply ASAP with your CV in Word format.

At Prospectus, we are committed to supporting you throughout your application journey. We welcome applicants from all backgrounds and do not discriminate based on age, gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity.

We're looking for a kind, compassionate and resilient Employee Relations Specialist located at our Head Office in Islington.

£50,000.00 per annum, working 35 hours per week.

Want to feel like you're making a difference? You'll feel at home here.

Our benefits include:

Annual leave increasing up to 30 days with length of service
Free DBS
Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Cycle to work scheme
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

The Employee Relations Specialist is responsible for building strong working relationships across the business and advising, coaching and training stakeholders and the People team on best practice on all aspects of HR case work. This includes (but not limited to) disciplinary, grievances, absence management, probations, restructures and TUPE as well as training and coaching managers to enable them to successfully manage their teams whilst effectively managing risks.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Offering best practice and pragmatic advice on all areas relating to HR Case work with the outcome of aiming to manage risks and reach successful resolution
Working with managers and staff to resolve conflict and grievances at the lowest level of formality possible
Addressing employee raised issues/concerns
Coaching and advising managers on policies/procedures, best practice and identifying risks/costs
Ensuring compliance with employment law and policy and processes
Ensuring all casework is dealt with in a timely and pragmatic way
Facililate change - supporting and advising on restructures, TUPE etc
Being a 'trusted advisor' to the business on all aspects of employee relations
Support on succession mapping: Provide support in identifying current and future skills requirements, succession gaps.
Support on HR induction and other HR related training
Building a good working relationship with the wider People team to ensure the effective working of the whole team
Ensure people management practices reflect employee brand, values and expected behaviours
Health & Wellbeing: Provide guidance to business on best practice approach to dealing with and supporting life events and issues relating to health and wellbeing, including reasonable adjustments and referral to Occupational Health.

Essential:

Excellent HR experience with a strong emphasis on Employee Relations
Ability to effectively influence, challenge and negotiate within their business area on a range of people/HR issues
Ability to build effective relationships with people at all levels in the organisation, to understand business needs and consider and be aware of wider organisational and external impact
Ability to give sound HR advice to managers on all aspects of HR issues
Excellent understanding of employment law, regulations and good practice
Ability to think outside of process where necessary and take full accountability
Excellent stakeholder engagement and customer service with all managers and staff across the Organisation

Desirable:

Social Care sector
Ideally have operated in a multi-site and unionised HR role
TUPE experience

For our full job description please visit our website

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Auditory Verbal UK (AVUK) is an award-winning charity that wants all deaf children to have the same opportunities in life as their hearing peers.  It supports deaf babies and children to learn to listen and speak with Auditory Verbal therapy and provides internationally accredited training in Auditory Verbal practice for health and education professionals.  AVUK works to raise expectations and outcomes for deaf children and increase access to, as well as awareness and understanding of, Auditory Verbal therapy, with a clear mission to enable every family with a deaf child the opportunity to access Auditory Verbal therapy through publicly funded services close to where they live.

Overview

Working with the Head of Fundraising, you will play a key role in securing income from corporate partners and major donors to support AVUK’s bold 10-year plan. These partnerships are central to our long-term strategy to transform the landscape of Auditory Verbal provision, ensuring that every family who wants their child to learn to listen and talk can access a publicly funded Auditory Verbal programme in their local area.

This role requires experience in relationship fundraising, ideally working with businesses and/or major donors, and a strong ability to build rapport and trust. You’ll be an effective communicator and collaborator, confident in supporting income generation activities that align and elevate AVUK’s goals.

With experience of securing five to six-figure gifts, you’ll use your commercial acumen to identify and nurture your pipeline and partnerships, contributing to our annual fundraising target of £1.5m and setting the foundations for growth to £2m+ in future years.

This role is ideal for someone who is proactive, diligent, and comfortable taking initiative. You’ll thrive in a dynamic environment where relationship-building and ownership of your work are key to driving income and impact. The role is weighted towards developing new corporate partnerships, with responsibility for managing our existing partnership with Markerstudy Group, and some time spent cultivating potential major donor relationships with senior management support.  To help you succeed, you have support and guidance from our Head of Fundraising, alongside a passionate and collaborative CEO and Senior Management Team.

Contract Details

Location: Primarily remote, with 2 days a month in our London office, plus meetings with partners where required.

Working Hours: 30 hours per week (0.8 FTE); flexible working fully supported through policies and practice.

Contract Type: Fixed-term, 12 months from January – December 2026

Salary: £45,000-48,000 pa FTE depending on experience, plus benefits including 7% employer contribution to Group Pension Scheme.

Holiday: 27 days (pro rata) plus Bank Holidays and 1 privilege day

Reporting To: Head of Fundraising

MAIN RESPONSIBILITIES

Corporate partnerships strategy

• With support and guidance from the Head of Fundraising, lead the development and delivery of AVUK’s corporate partnerships strategy in support of our overall fundraising goals.
• Identify and pursue new business opportunities at a five and six figure value, unlocking new opportunities that contribute to a £130k partnerships budget this year.

 Business development & income generation

• Work closely with your fundraising and comms colleagues to create compelling proposals and pitches that resonate with corporate and major donor audiences and help you to secure new gifts / partnerships.
• Proactively grow and maintain a strong funding pipeline, creating new prospects for our priority funding areas through quality research, strategic outreach and developing engagement opportunities.

 Relationship management & external engagement

• Manage a small portfolio of corporate partnerships including our flagship partnership with Markerstudy Group, delivering excellent stewardship and ensuring long-term engagement.
• Lead the planning and delivery of the Sounds of Success event (November 2026), as a key moment in our stewardship and engagement calendar.
• Support the Head of Fundraising, CEO, and Fundraising Advisory Board in developing relationships with potential major donors, providing inspiring stewardship and maximising opportunities through networks, events, and strategic engagement.

 Effective use of systems and processes

• Champion the effective use of our Salesforce database to support you in high-quality relationship management and reporting.
• Commitment to monitoring and reporting on your income and taking a proactive approach to addressing issues or gaps in budgeted income.

PERSON SPECIFICATION - Skills, knowledge & experience

 Essential

• Fundraising - a good understanding of corporate partnerships fundraising and proven success in securing five-six figure partnerships.
• Business development - proven experience in identifying and pursuing new opportunities, through quality research and pipeline development, aligned to organisational goals.
• Building relationships - ability to engage with supporters through quality and meaningful stewardship.
• Project management - confident managing multiple priorities within projects and across own workload.
• Communication - excellent written and verbal skills, used well to inspire varied audiences through pitches and presentations delivered in person and written.
• Strategic thinking - ability to identify and assess new opportunities that align to supporter interests and organisational needs.
• Oganisation - great time management, research and record keeping skills.

Desirable

• Major donor engagement - supporting or leading donor cultivation and stewardship.
• Event management - practical experience of creating or delivering supporter engagement events.
• Data and reporting - proficiency in Salesforce or other CRM platforms, including data logging, relationship mapping and report generation.

PERSON SPECIFICATION - Qualities & behaviours

•  Proactive mindset - takes the initiative and drives work forward with energy and empathy.
• Curious - open to learning and development of new ideas.
• Diligent - pays attention to detail, follows through reliably and takes pride in doing things well.
• Collaborative - collaborates across teams to share knowledge, align efforts and to deliver joined-up outcomes

Candidates will need a willingness to work occasional evenings and weekends, as expected in an external facing fundraising role.

KEY INFORMATION

Anyone wishing to apply for this post should submit their CV along with a covering letter (maximum of 2 pages) which describes how you meet the person specification, with particular focus on your skills and experience of corporate partnerships fundraising, new business development and relationship management. 

We value authentic applications and want to understand your personal motivations and experiences.  If you’ve used AI tools to support your application (e.g. for structure, spelling, or formatting), please feel free to let us know.  We recognise that these tools can be helpful for some applicants, and we’re most interested in hearing your words and in your voice what draws you to this role.Applications received after 12:00pm on Tuesday 28 October 2025 will not be considered.Only candidates shortlisted for interview will be contacted.Interviews will take place via MS Teams.

We believe that diversity brings strength to our organisation; we recognise and value the importance of lived experience and encourage people of all backgrounds and abilities to apply for this role.

We use a blind recruitment system to ensure fairness.  Personal details such as name, address, social media links, gender, ethnicity and educational institutions remain hidden until shortlisting is complete.

As an organisation supporting children and their families we take our safeguarding responsibilities very seriously and as well as providing satisfactory references and proof of the right to work in the UK, the successful candidate will be subject to an enhanced disclosure check through the Disclosure and Barring Service and be required to undertake safeguarding training.

Key Dates

Closing date for applications: Tuesday 28 October, 12:00pm

Shortlisted candidates notified: Via email on or before Friday 31 October

First stage interviews: Wednesday 05 November or Thursday 06 November

Final interviews: Tuesday 11 or Wednesday 12 November

Strictly no agencies.

Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and our aim is to make sure that no-one has to face a mental health problem alone.

Carer’s Wellbeing Navigator
Post no: 649
Salary: £24,720.00
Contract: Permanent
Hours: 37.0 hours per week, Monday to Friday
Office Base: Mind BLMK HQ at The Rufus Centre, Flitwick
Covering: Milton Keynes

About the Role and the Service

The Carer’s Wellbeing Navigator will play a key role in a new service to ensure unpaid carers in Milton Keynes are supported through a “no wrong door” approach.

Working as part of a partnership delivery hub with other local service provides, the postholder will provide person centred 1-2-1 support to carers of individuals living with mental health challenges and/or addictions. The Navigator will work flexibly offering face-to-face and telephone support to co-create wellbeing plans, strengthen resilience, and promote access to appropriate information, resources and services.

The Carer’s Wellbeing Navigator will also identify opportunities for peer-led support by developing and facilitating peer group(s) empowering carers to share experiences and reduce social isolation.

The role will also contribute to wider awareness-raising of unpaid carers through initiatives such as National Carers Week and the celebration of carers in the community.

Highly dynamic and self-led, the Navigator will actively help to shape the service, building strong links with local partners and ensuring unpaid carers of those with mental health difficulties receive inclusive, and accessible support.

Key Responsibilities

• Deliver a service and ensure outcomes which supports unpaid carers who are caring for someone experiencing difficulties with their mental health and/or additions, in line with the service delivery model, contractual requirements and Key Performance Indicators (KPI’s).
• Promote and raise awareness of this service across Milton Keynes including building relationships with referral organisations, VSCE and statutory services and the wider community.
• Build effective collaborative relationships with other hub partners and attend partner meetings when required.
• Support with effective referral routes in to and out of the service which break down any access barriers.
• Contribute to the development and review of service delivery.
• Effectively manage and process referrals into the service and prioritise a caseload of unpaid carers that ensures timely and effective support in line with the service delivery model.
• Carry out an initial assessment of individual support needs, priorities and risk, in line with the Access to Service procedure and processes.
• Enable individuals to explore the situation that is affecting their mental health and wellbeing and work with them to co-produce a personalised support plan to help address their immediate needs.
• Offer focused support with the aim of building knowledge, skills, confidence, independence and resilience.
• Signpost, and support to access, other relevant organisations and the wider community offer to address wider issues affecting their mental health.
• Share personalised information and advice about each unique circumstance and provide resources to support the carers mental health and wellbeing.
• Develop and facilitate peer support groups for unpaid carers who are caring for someone experiencing difficulties with their mental health and/or additions
• Carry out health and safety responsibilities as directed by Managers in line with Mind BLMK’s H&S policies, procedures, and guidance (risk assessments, reviews, reporting, safeguarding, incidents/accidents, premises).

Entitlements/benefits:

• 25 days (pro rata) Annual Leave plus Bank Holidays (pro rata)
• Auto-enrolment NEST pension scheme (employer contributes 3%, employee contributes 5%)
• Optional Health Plan
• Discounts available through Blue Light Card & Tickets for Good
• In-house and external Learning and Development as appropriate for the role.
• Flexible Working On request (in line with Mind BLMK policy on Right to Request Flexible Working)

If you have a passion for working in mental health and possess the required skills, we would love to hear from you.

Closedown: 5pm on Friday 24th of October 2025 
Please note: We reserve the right to close this advert early if enough suitable applicants apply.
Start date: ASAP

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Mind BLMK has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008.

Please note: Mind BLMK follows Safer Recruitment practices and we are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all our roles are subject to an enhanced Disclosure and Barring Service (DBS) check.

No agencies please.

About Woman's Trust

Woman’s Trust was established almost thirty years ago and is the leading specialist in mental health services for women. Led by and for women, it aims to ensure that women affected by domestic abuse can live a safe and healthy life, free from further harm. Our approach is trauma-informed and person-centred, empowering survivors on their journey to recover from the trauma. We support 900 women and children annually, with an income of £1.3m and 40 staff. We are committed to a positive, inclusive and equitable environment for our staff, service users and volunteers. Alongside our current service provision, we are focused on developing innovative mental health services for young women and girls, launching peer-led support groups and providing therapeutic groups to children and their mothers. We are also committed to developing further awareness-raising workshops and training for professionals, building on our research and policy expertise to improve systems nationally. As demand for our service grows, we are ambitious to double the number of women we support each year, achieved in large part through the success of our fundraising team in increasing our income.

About the role

As a Counselling Project Administrator, you will be responsible for the smooth and efficient project administration of Woman’s Trust Counselling services.

This role is part-time, working 28 hours per week to cover a period of maternity leave with a start date of December 2025.

In return, we can offer:

• 25 days' holiday + 3 days at Christmas + Public holidays (pro rata for part-time working)
• Hybrid & flexible working - office based with minimum of 50% of working hours in Woman’s Trust London office, we also support mutually agreed flexible working arrangements
• Cycle to work scheme
• Employee Assistance Program (EAP)
• Mandatory job-related training
• Individual staff professional development budget
• A caring, committed and highly collaborative environment
• Several social events/lunches per year
• Friendly, all women team

To find out more and apply with your CV, please visit our website via the apply button.  

The position is open on a rolling basis. Interviews will be given as applications come in.

Please note, this post is open to female applicants only – Equality Act 2010, Schedule 9, Part 1 applies.

Job title: Head of Principal Gifts
Salary: £69,365 to £79,257 per annum
Location: White City (Hybrid)

Are you a fundraiser looking for a new challenge at the highest levels of philanthropy? Are you looking to transition into the field of principal gifts?

Here at Imperial College, we are recruiting a Head of Principal Gifts to join our brilliant team. This is a new position, part of an expansion of our Advancement Division.

As Head of Principal Gifts, you will play a transformative role in securing the philanthropic investments that drive groundbreaking discoveries, life-changing innovations and sustainable solutions. Your work will directly impact fields critical to shaping the future – from climate resilience and AI to global health and business innovation. You will have the opportunity to work with amazing colleagues driven to tackle some of the most difficult problems facing society. 

This is your opportunity to forge the direction of philanthropy at one of the most prestigious universities in the world, building meaningful relationships with high- net-worth individuals and stakeholders who share our vision for impactful change. You will help drive Imperial’s bold and ambitious alumni engagement and fundraising campaign.

Reporting to and working closely with the Director of Development: Principal Gifts and Global, you will have the opportunity to work on transformational gifts – interesting, complex gifts which will build your career.

This position is an exciting opportunity for someone who wants to have a major impact on a world-renowned institution. You will be entrepreneurially minded, not fazed by complexity and ambiguity, and comfortable orchestrating a myriad of stakeholders.  We hope to hear from you!

What we can offer you:

• The opportunity to continue your career at a world-leading institution and be part of our mission to use science for humanity.
• Benefit from a sector-leading salary and remuneration package (including 39 days’ annual leave and generous pension schemes).
• Access to a range of workplace benefits including a flexible working policy from day one, generous family leave packages, on-site leisure facilities and cycle-to-work scheme.
• Interest-free season ticket loan schemes for travel.
• Be part of a diverse, inclusive and collaborative work culture with various staff networks and resources to support your personal and professional wellbeing.

About Imperial

Welcome to Imperial, a global top ten university where scientific imagination leads to world-changing impact.

Join us and be part of something bigger. From global health to climate change, AI to business leadership, we navigate some of the world’s toughest challenges. Whatever your role, your contribution will have a lasting impact.

As a member of our vibrant community of 22,000 students and 8,000 staff, you’ll collaborate with passionate minds across nine London campuses and a global network.

This is your chance to help shape the future. We hope you’ll join us at Imperial.

Our culture

We work towards equality of opportunity, eliminating discrimination and creating an inclusive working environment. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities.

Our values are at the heart of everything we do and everyone in our community is expected to demonstrate respect, collaboration, excellence, integrity and innovation.

Further Information

This is one of three exceptional opportunities to join our dynamic team. As we continue to expand our international presence, we are recruiting for the following roles:

• Head of Development, Faculty of Medicine
• Head of Global Development, North America

Each of these roles offers a unique opportunity to shape our strategic direction and build impactful partnerships.

Closing date: Midnight on Wednesday 19 November 2025.

Interested?

Please familiarise yourself with the attached Candidate Pack.
To apply, please submit a CV and covering letter.

Imperial is partnering with Constellate Global Talent on this search. No agencies please.

Hours of Work:  37.5 hours per week, Monday - Friday 09:00-17:00 with some flexibility

Location: Head Office is in Cardiff however the successful applicant can be based anywhere across Wales as we have offices in multiple locations and remote-working can also be facilitated.

Purpose of Role

To work within the Contracts and Planning team supporting the delivery of the Trust, Foundation and Statutory Programme. The role is responsible for liaising with teams across the organisation to develop funding bids which meet the needs of the organisation and prospect research, income monitoring and reporting requirements.

Main Duties & Responsibilities

1. Work with operational teams to develop funding applications to meet agreed income targets to help fund core activities and priority projects.

2. To develop and maintain a list of suitable, well researched prospects and ensure that opportunities for funding are not missed by maintaining a suitable pipeline.

3. Regular review of income pledges and received, and the funding pipeline, reporting progress and risks to manager.

4. Liaise with relevant project staff to coordinate and submit monitoring and evaluation reports to funders.

5. Ensure all reporting requirements are met in line with agreed deadlines.

6. To ensure that all relevant administration is recorded accurately on the fundraising CRM and shared team databases.

7. To monitor payment dates and ensure payments are received when expected.

8. Build and maintain relationships with funders, helping them to understand the impact of their support.

9. Support the Contracts and Planning Team with other duties as required, contributing flexibly to wider team priorities and organisational needs

This role is subject to a Basic DBS disclosure.

Closing Date: midday 31 October

Reports to: Chief Executive

Hours of work: 0.8 FTE (30hrs per week) (flexible for the right candidate)

Holidays: Uncapped annual leave, plus two week-long shutdowns

Main work address: Hybrid - a mix of remote working and time at our Abingdon office. The role involves regular travel across Oxfordshire to meet funders, partners, and community supporters, and occasional evening or weekend work for events and networking.

Closing date: midday 31 October

Interviews: w/c 10 November or w/c 17 November

About Quest for Learning
Quest for Learning is an education charity on a mission to close the gap for primary school children in Oxfordshire who are falling behind - often due to complex and compounding disadvantage. Many of the children we support are growing up in poverty, with limited access to books, low parental literacy, and challenging home environments. Some face health inequalities, live in areas affected by crime, or have recently arrived in the UK as refugees or asylum seekers.

We work closely with schools to provide targeted, high-impact literacy and numeracy programmes that give these children the chance to catch up, thrive, and believe in their potential. On average, our small-group tutoring helps pupils make 13 months of progress in just 10 hours - building not only essential skills, but also confidence, motivation, and a renewed sense of possibility.

The impact extends well beyond the classroom. By supporting children early, we help prevent the need for more complex and costly interventions later in life, from mental health support to exclusion and social care. Our work contributes to stronger, fairer communities by giving every child the foundation they need to participate fully in society. In doing so, we are advancing social sustainability and helping to meet global goals such as the UN Sustainable Development Goals for Quality Education, Reduced Inequalities, and Good Health and Wellbeing.

Role Purpose

This is a hands-on and outward-facing role for a confident, capable fundraiser ready to lead Quest for Learning’s income generation efforts. As our sole dedicated fundraiser, you’ll take ownership of securing income across a broad mix of streams - including trusts and foundations, community fundraising, individual giving, and corporate partnerships.

You’ll be out and about representing the charity, building relationships with local businesses, community groups, and supporters, and bringing our mission to life with energy and clarity. You'll need to be a proactive self-starter who enjoys meeting people, thrives in a varied role, and is motivated by delivering results that improve life chances for disadvantaged children.

This is a busy and varied role which often involves working on multiple fundraising activities at once. A typical day could include working on an application to a new funder, designing a supporter newsletter, gathering information for an end of grant report, and researching new prospects.

This role would suit someone with experience of securing funding, managing funder relationships, and developing new opportunities - all with a focus on practical delivery. You’ll work closely with the CEO, leadership and programme teams, and our board of trustees to help grow a diverse and sustainable income base.

Key Responsibilities

Trusts and foundations

• Research and identify prospective funders, building a robust pipeline
• Write and submit compelling, tailored funding applications
• Deliver timely, high-quality reports with evidence of impact
• Build and maintain strong relationships with funders through clear, proactive stewardship
• Monitor success rates and financial information and adapt strategy to improve performance

Community fundraising

• Initiate and grow partnerships with local community groups (e.g. WIs, Rotary clubs, schools, churches)
• Support or coordinate local fundraising events and campaigns (e.g. fun runs, quizzes, coffee mornings)
• Attend community events to represent the charity and engage new supporters
• Equip and support individuals and groups to fundraise on our behalf

Corporate partnerships and other earned income

• Build relationships with local and regional businesses to secure sponsorship, gifts-in-kind or Charity of the Year support
• Develop creative, mutually beneficial opportunities to engage corporate partners
• Work with the CEO and board to identify and cultivate prospects
• Explore other potential income streams including education consultancy or training offers

Individual Giving and supporter engagement

• Support the development of campaigns to encourage donations from individuals
• Help create a compelling case for support across our communications
• Identify opportunities to increase visibility and supporter base (e.g. speaking engagements, community fairs)
• Ensure Quest for Learning is regularly engaging with our supporters
• Champion the use of storytelling and pupil outcomes to inspire giving

Marketing and communications (fundraising-focused)

• Develop fundraising messaging and materials with the CEO and team
• Lead on all communications relating to fundraising and supporter engagement
• Ensure consistent branding and tone across all fundraising-related comms
• Share our impact with passion and clarity to motivate supporters

Planning and systems

• Maintain accurate and up-to-date records in our Beacon CRM
• Track income performance and contribute to budgeting and forecasting
• Create and deliver realistic workplans to manage multiple deadlines
• Liaise with programme staff to gather data and stories for funders
• Report on income and fundraising activities to CEO and trustees

Person Specification

Essential

• Proven experience in fundraising, with a track record of securing income across multiple streams
• Strong communication skills, with the ability to explain our mission clearly and persuasively to a wide range of audiences
• Excellent bid writing and reporting skills
• Strategic thinking and problem-solving skills
• Confidence in networking, public speaking, and relationship-building
• Proactive, self-motivated, and happy to work independently
• Highly organised with strong attention to detail and the ability to manage multiple projects simultaneously
• Values-led, personable and enthusiastic - able to represent the charity with warmth and professionalism

Desirable

• Experience working in a small charity or education setting
• Knowledge of the Oxfordshire funding landscape or local networks
• Experience with community fundraising, challenge events, or individual giving
• Skills in Canva, Mailchimp or similar content creation tools
• Familiarity with Beacon or similar fundraising CRMs
• Understanding of primary education and the barriers disadvantaged children face
• Experience producing fundraising workplans or reports for trustees

Why work with us?

Quest for Learning is a friendly, values-led education charity with a big mission and a supportive culture. We’re committed to flexibility, wellbeing and professional growth, and we believe in helping our team thrive while doing meaningful work.

We offer:

• Unlimited annual leave (minimum 28 days pro rata, plus bank holidays), with full charity shutdowns in August and at Christmas
• Flexible hybrid working with autonomy over your schedule
• A culture of trust, kindness, and high standards
• Opportunities to test ideas, develop skills and shape a growing organisation

Salary: £24,938.55 per annum pro-rated, plus £5023.71 London Weighting pro-rated

Location: Kings Cross – Shelter shop

Contract: Fixed term ending April 2026

Hours: Full time, 37.5 per week

Closing date: Sunday the 2nd of November at 11:30pm

We're looking for an inspirational people person to join us as a Assistant Shop Manager in our Kings Cross shop. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people.

You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers, and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

How to Apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything,

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.