Customer support jobs

Alumni Engagement Assistant (2 posts)

Goldsmiths, University of London is recruiting two posts:

• Full-time Alumni Engagement Assistant (35 hours/week) 
• Part-time Alumni Engagement Assistant (14 hours/week) 

What makes Goldsmiths unique?

Goldsmiths is a world-renowned university that has a reputation for rigorous and innovative academic work; creativity has long been our hallmark. Academic excellence and imaginative course content combine to make a place where creative minds can thrive.

About the Department

The Development and Alumni Office is a small, dynamic team responsible for building a culture of support for Goldsmiths, whether that is through philanthropy, volunteering or advocacy. Our fundraising activities support highly impactful projects that change lives and even save lives, and that reflect Goldsmiths' values of civic engagement, social inclusion and educational excellence. The Alumni Engagement and Alumni Giving programmes aim to build relationships that inspire alumni, colleagues and friends to support Goldsmiths through volunteering, donations and gifts in Wills.

About the Role

Goldsmiths has an alumni community of 93,500 former students and staff in 160 countries around the world, who offer a unique set of skills and experience. This vital role at Goldsmiths will assist the Alumni Engagement and Alumni Giving team with building and maintaining relationships with alumni through impactful communications, volunteering, events and giving initiatives, which seek the engagement and support of our alumni community.

About the Candidate

We are looking to recruit two exceptional candidates to the role of Alumni Engagement Assistant. This vital role will be the first point of contact for alumni, as well as having responsibility for alumni communications, engaging alumni with volunteering, and assisting with events.

The role would suit a highly creative individual with the ability to write compelling copy for external audiences, build strong relationships with a diverse range of individuals internal and external to the organisation, and with good initiative and problem-solving skills. You will bring relevant work experience or volunteering experience, which may be from the Higher Education or Not for Profit sector, or from a communications or customer service role.

The role offers an attractive range of responsibilities and learning and career development opportunities for an individual who is looking to develop their career in a successful team.

Who we are:

Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background. 

Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen. 

We place strong emphasis on long-term development projects that build the capacity of local people to help themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.

Summary of the role:

The Income Generation Support Officer will provide day-to-day administrative departmental support and support to the department Director to ensure the successful delivery of the organisation’s operations in an efficient manner. This role will focus on generating reports, tracking progress, and ensuring all the necessary processes relating to compliance, finance and HR are completed in a timely and accurate manner.

About the Role:

1. Maintain and improve departmental filing systems to achieve maximum efficiency.
2. Prepare purchase orders and document payments according to Muslim Aid’s financial procedure and in conjunction with the Finance team to ensure speedy payment of invoices for internal / external stakeholders.
3. Undertake small-scale project work including researching, analysing and recommending next steps.
4. Provide support to the IGM management team in responding to correspondence, booking meetings, minute-taking, planning and supporting events, organising travel and preparing travel itineraries and relevant tasks as required.
5. Track Managers delivery of action points to ensure timeframes and outcomes are met, escalating to Head or Director of IGM for further action as appropriate.
6. Undertake full inbox and extensive diary management, ensuring an effective use of time and preparation of information in advance. Sort, redirect and action emails and review an effective ‘bring up’ system to brief and prepare the Director Income Generation and Marketing for meetings / events.

About You:

You must currently hold the right to work in the UK. Muslim Aid is not offering sponsorship for this role.

To be successful in this role, you will need:

1. Experience of organising and coordinating meetings and events.
2. Proven office administrative experience.
3. Proven experience supporting senior leaders.
4. Ability to manage your time and prioritise tasks to meet deadlines and maintain a structured workflow.
5. Ability to utilise task management tools to track progress, set reminders, and monitor completion of tasks and projects.
6. Ability to effectively communicate with team members and all stakeholders to relay information and ensure alignment on goals and objectives.

Why you should apply:

Join Muslim Aid as an Income Generation Support Officer and play a vital role in keeping our operations running smoothly and efficiently. You’ll provide essential administrative support to the department and Director, helping to ensure that key processes in compliance, finance, and HR are completed accurately and on time. From generating reports to tracking progress and supporting the delivery of our organisational goals, your work will help Muslim Aid continue making a positive impact worldwide. If you’re detail-oriented, organised, and committed to excellence, apply now and use your skills to strengthen a mission-driven organisation.

Benefits you will enjoy working for us: 

• 25 days annual leave + 4 Privilege days
•  Hybrid working
• Paid time off for medical appointments 
• 2 hours lunch break on Fridays 
• Time off in Lieu (TOIL) 
• Pension Scheme

How to apply:

To apply please submit your cover letter (no more than 1 page) and CV. 

The Royal College of Radiologists (RCR) is seeking a highly organised and proactive Project Coordinator to join our growing AI team.

This is an exciting opportunity to support work at the forefront of healthcare innovation helping the RCR lead the safe and effective adoption of artificial intelligence in radiology and oncology. If you’re curious, motivated, and ready to help drive impactful projects in the medical field, we’d love to hear from you.

What You’ll Do:

Support our AI Programme

• Be the first point of contact for AI-related queries and stakeholders.
• Organise and support meetings with leading experts in healthcare AI.
• Coordinate events, maintain documentation, and track project progress.
• Help ensure the RCR remains a leading voice in healthcare AI.

Deliver High-Impact Data Projects

• Support the planning, delivery, and analysis of our annual workforce censuses.
• Maintain contact lists, track responses, and validate data.
• Help produce reports that influence media, government, and NHS workforce planning.

General Responsibilities

• Provide excellent customer service to internal and external stakeholders.
• Maintain accurate records and documentation.
• Draft correspondence and briefings.
• Uphold data protection and confidentiality standards.

What You’ll Need:

• Proven experience in administration and project support.
• Confident using Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams, SharePoint).
• Excellent organisational and time management skills.
• Analytical mindset with attention to detail.
• Ability to work independently and collaboratively.
• Strong communication and relationship-building skills.
• Interest in AI, healthcare technology, or data analysis.
• Experience with Excel or Power BI.

This is more than just a coordination role  it’s a chance to be part of something meaningful. You’ll help shape the future of radiology and oncology, support doctors across the UK, and contribute to projects that make a real difference in patient care.

Why join us:

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (60% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

Talent is everywhere, opportunity is not. The Talent Foundry (TTF), a UK education charity, bridges this gap and improves social mobility for young people in underserved schools.

Educational inequalities are vast, and the widening disadvantage gap is diminishing social mobility progress. Working with our partners, including Barclays LifeSkills, Dell Technologies, Network Rail and the NHS we deliver industry-focused, skills workshops to enhance opportunities for young people (aged 9-18+).

Each year we impact 60,000 young people thanks to industry partnerships and their volunteers’ engagement across lightbulb moments in schools, through to intensive connections with employers.

The Programme Coordinator role 

Due to the exciting expansion of our programmes in the new academic year we are seeking a new team member on a fixed term basis to support our next year of growth and delivery.

In this role you will provide crucial customer service and administration to support the delivery of our inspiring employability and skills-focused workshops in schools. 

What you will be doing

• Coordination of multiple projects and events
• Using systems and administrative processes to arrange and manage workshop delivery
• Enhance our feedback and customer service to all our stakeholders, including schools and volunteers

The skills and experience you will bring

• Managing multiple and often conflicting priorities 
• Use of IT, data and systems to operate efficient programmes (MS office, inc. Excel)
• Working in a fast paced environment
• Strong accuracy and attention to detail
• Understanding the importance of deadlines and achieving targets
• Excellent written and verbal communication skills
• Planning, coordination and organisation 
• Time management 
• Customer service delivery focussed with a desire to achieve targets and objectives
• Technology (inc. MS office, including excel and spreadsheets) and seeking ways to maximise IT in administration
• Problem-solving and using initiative

To read the full job information pack please download the attachment. Please read this before completing your application as it contains some helpful advice of what we are looking for. For safer recruitment purposes - please ensure your CV includes the month and date of your previous employment and includes information about any employment gaps. 

Job details

• £26,000 salary (pro-rata for part time)
• Full or part time opportunity (eg 5 or 4 days a week)
• Hybrid working*
• 28 days holiday + bank holidays (pro-rata)
• Training budget

And if you join our team, you can expect to receive feedback like this from our former students: 

"I just wanted to say a big thank you for your help. Without networking with you I would not have been so prepared for it. If it wasn't for Powering Potential all those years ago I would not have developed into the person I am today. So for that, I thank you." 

*Hybrid working

This is a hybrid role. You will be working from home and join Team Together Days in a co-working space in London 2-3 individual days each month. These days are considered commuting days. You do not need to live in London to apply for this role, but you will need to consider what you feel is a reasonable commuting distance for you to attend the team days in London.

Safeguarding

We are committed to safeguarding and promoting the wellbeing and welfare of children and we require everyone associated with The Talent Foundry Trust, including all trustees, employees, and volunteers to share this commitment. Successful applicants will need to undergo child protection screening appropriate to the role, including completing our Safer Recruitment process, references from past employers and Disclosure and Barring Service checks.

About the role:

We are looking for Night Support Assistants to join our dedicated Youth Services team, supporting young people aged 16 and over in Greenwich. Working in a supported accommodation setting, you will play a vital role in creating a safe and nurturing environment for at risk young people and young people leaving care, helping them navigate their personal challenges and work towards their goals. Your presence and support at night are crucial to the overall wellbeing and development of the young people we serve.

In this role, you will oversee the overnight operation of our schemes, ensuring that the needs of each young person are met. You will be the first point of contact during the night, responding to incidents, emergencies, and any late-night activities. This responsibility is not only about keeping the service running smoothly but also about making a real difference in the lives of the young people in your care, building important nurturing relationships. Your guidance, compassion, and ability to handle situations calmly will empower them to feel safe and supported at all times.

The impact of this role is far-reaching, as you contribute directly to the success and safety of our service, helping young people overcome their challenges and make positive steps towards independence. Your work will ensure that the service continues to offer a stable, supportive environment where young people can thrive. As a Night Supported Housing Assistant, you will be at the heart of this critical support system, playing a pivotal role in both the day-to-day function of the service and the long-term growth and wellbeing of the residents.

Rota patterns: 

Part time role at 21 hours p/w - Friday and Saturday, 10:00pm to 08:30am

Full time role at 42 hours p/w - Monday, Tuesday, Thursday, and Friday, 10:00pm to 08:30am 

Full time role at 42 hours p/w - Wednesday, Thursday, Saturday, and Sunday, 10:00pm to 08:30am

About you:

• Proven ability of successfully working with vulnerable young people or young adults at-risk.
• Experience of working in a team delivering a quality customer focussed service.
• The ability to manage complex/challenging behaviours and adapt your approach according to those varying needs.
• Sound I.T and numerical skills.
• A flexible, resilient and thoughtful approach to your work.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing date: Sunday 6th July at midnight

Interview date: Wednesday 29th and Thursday 30th at SHP Head Office in Kings Cross. 

Please note, there will be a second stage informal interview in service for suitable candidates. 

This post will require an Enhanced DBS check to be processed for the successful applicant. 

Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted for this role. 

Action Hampshire works with communities across Hampshire and beyond on innovative, impactful, asset based projects. We support communities to have their voices heard and to take action together. We support and partner with a range of voluntary community and social enterprise organisations to help make great things happen. We celebrate diversity and challenge inequalities. 

You will support the design, delivery, evaluation and resourcing of projects, by providing high-quality support and co-ordination as a member of several project delivery teams. This is a multi-faceted role, with opportunity to grow and develop. You’ll work across the organisation, involved in many different projects and collaborating with colleagues across the team. We would particularly welcome candidates with experience or an interest in energy advice, health inequalities, community research and supporting underserved communities and organisations.

You will be self-motivated and committed to delivering results in order to solidify Action Hampshire’s reputation as a trusted and impactful deliverer of funded projects and services. You will be committed to Action Hampshire’s values and have an understanding of, and an empathy with, the culture and values of the VCSE sector.

Joining a friendly and supportive team, you’ll be able to manage your own time and work both independently and collaboratively with colleagues, communities and partner organisations. There may also be opportunity to work on other innovative Action Hampshire projects. In this role you will be able to grow valuable experience of the voluntary sector and know you are making a real difference to people and communities across Hampshire.

There has never been a more exciting time to join our talented, expert and friendly team. Our senior leadership team is working to embed our new culture and ways of working, driven by our values of being bold, enterprising, informative, and empowering. We very much welcome applications from all members of the community, regardless of age, gender, sexual orientation, ethnicity, faith or disability. 

CRM Associate Developer (Dynamics) 

Salary: £53,350 per annum

Location: Remote with occasional office attendance in Birmingham required' Office space in London also available.

Contract: Permanent, Full Time (35 hours per week) 

Start date: January 2026 

About the Role: 

Our client are passionate about making a positive difference. They’re now looking for a Dynamics CRM Associate Developer to join their team and help them achieve their mission. 

As a Dynamics CRM Associate Developer, you will play a key role in delivering high-quality CRM solutions using Microsoft Dynamics 365 and the Power Platform. This is a hands-on technical position focused on configuration, customisation, and solution implementation to support critical business processes. 

They’re looking for someone with proven experience in Dynamics 365 CE who can take full ownership of the solution lifecycle, from running workshops and gathering requirements to designing, building, and deploying robust applications. 

You’ll bring strong expertise in Power Apps, Power Automate, and Dataverse, and be confident troubleshooting and resolving intermediate to complex issues, including escalated service requests. 

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Your key responsibilities will include: 

· Configuring and customising Dynamics 365 CE (model-driven apps, Dataverse) to deliver business requirements 

· Building workflows, forms, views, business rules, and process flows using Power Platform tools, with a focus on scalability and maintainability 

· Translating business requirements into robust CRM features and delivering them to specification 

· Supporting documentation, testing, and deployment of CRM functionality 

· Contributing to structured release processes using Azure DevOps (or similar) 

· Troubleshooting and resolving intermediate to complex issues, including collaborating with support teams and taking ownership of escalated service requests. 

· Maintaining clear records of configuration and technical changes 

About You: 

The ideal candidate will bring: 

· Proven experience delivering solutions in Dynamics 365 CE and the Power Platform in a professional environment (not just personal projects or training exercises). 

· Hands-on expertise with Power Apps, Power Automate, and Dataverse, including building and deploying production-ready solutions. 

· Solid understanding of CRM security roles, data models, and solution configuration, with experience troubleshooting and optimising existing systems 

· Ability to work independently on assigned tasks and take ownership of deliverables, while collaborating effectively within a team 

· Strong communication and documentation skills, including writing technical specifications and user guides. 

· Experience engaging with stakeholders to gather requirements and provide solutions. 

· Excellent attention to detail and ability to manage multiple tasks effectively 

What they Offer: 

They believe in taking care of their people, and offer a great range of benefits, including: 

· 29 days annual leave plus bank holidays 

· A contributory pension scheme 

· Flexible hybrid working arrangement 

· Generous Life Insurance 

· Wellbeing days to support your mental health 

· A healthcare cashback scheme 

· Access to an Employee Assistance Programme 

· Working outside the UK (up to 30 days in a 12-month period) 

· Free on-site gym (Birmingham) 

· Enhanced maternity pay 

· A birthday voucher to celebrate your special day 

How to Apply 

They’d love to learn more about you! Please send us your CV and a short supporting statement (max 400 words) telling us why you’d be a great addition to our team. 

They value authentic applications, so please refrain from using AI-generated content. They’re interested in hearing your own words, experiences, and motivations — this helps us understand your genuine interest in the role and what makes you unique. 

If you need any adjustments to help you perform at your best during the recruitment process, please contact us and we’ll be happy to discuss them. 

Important Information 

We may close this role early if we receive a high number of applications, so please apply as soon as possible. 

They will only use the data you supply to us for recruitment purposes, and it will be held for twelve months. For further details, please see our Privacy Notice for Job Applicants on our vacancies page. 

Commitment to Inclusion 

We take diversity seriously and are committed to creating a workplace that reflects the communities we serve. Our values — We put people first, We support each other, We solve problems — underpin our vision to be a place where everyone feels welcome, respected, and empowered to bring their authentic selves to work. 

We use a blind recruitment system to ensure fairness. Personal details such as name, address, gender, ethnicity, sexual orientation, or educational institution remain hidden until shortlisting is complete. We warmly welcome applications from all backgrounds. 

Age UK Lewisham and Southwark (AUKLS) is a local, independent, self-funded charity that exists to improve the lives of older people in Lewisham and Southwark. AUKLS enjoys an open and participative working environment. We work to our core values which include being fair and equal as a service provider, employer and partner. Teamwork, collective responsibility and delegated authority are central to this process. A key element of all roles is to develop and maintain the organisation’s working ethos and culture.

As part of the Happy Feet Team, you will work in partnership with community organisations, health and social care and statutory services to coordiante the delivery of a toenacil cutting service for people aged 50 and over,living in the London Boroughs of Lewisham and Southwark. The role will be based at our Stones End Day Centre. 

We are looking for a passionate person who enjoys a varied working day and is passionate about supporting older people to maintain their wellbeing and independence.

Employee Benefits:

• 26 days annual leave + bank holidays (pro rata for part-time)
• Additional day's leave for Birthday
• Access to Employee Assistance Programme, including access to helpline for partners and dependents
• Flexi time scheme allowing the claiming back of additional hours worked (where appropriate to role)
• Other flexible working options, including working from home (where appropriate)
• Generous contractual sick pay scheme, allowing staff to recover without the worry of loss of income
• CycleScheme members – enabling employees to save 25-39% of the cost of a new bike & accessories whilst also spreading the cost
• TechScheme members – enabling employees to purchase tech through AUKLS and spread the cost from their salary

AUKLS is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Casework Administrator

Are you skilled in administration and want to provide excellent customer service? Or do you have knowledge of higher education and are looking to develop your career in a professional and supportive environment?

The ombudsman service that deals with complaints from higher education service users are looking to recruit talented people into their team, so if this sounds like you… then apply today!

Position: Casework Administrator

Location: Hybrid/Reading (a minimum of one day a week in the office. More office attendance will be needed during probation period)

Hours: Full time (open to part time and job share)

Salary: Starting from £28,831

Contract: Permanent

Closing Date: 10:00am, 3rd November 2025

Interviews: w/c 24th November

About the Role

Casework Administrators work as part of the Casework Support Team offering excellent customer service to internal colleagues and external stakeholders.

You will be the point of contact for students seeking help and guidance about the ombudsman service on offer. This can be challenging and will require empathy and excellent oral and written communication skills.

You will complete various administrative tasks to ensure that reviews run smoothly, keeping cases up to date and making sure the team receive all the information they need.

The Casework Administrator role is a good starting point for someone looking to start a career in complaints handling or regulation.

Full details of the job and person specification can be found once you click to apply, along with more information about what it’s like to work at the OIA.

About You

You will have good analytical skills and be able to work in a professional environment that values confidentiality and integrity. Customer Service experience including dealing with a volume and variety of telephone enquiries and a general understanding of complaints handling is beneficial for this role.

The charity values diverse backgrounds, life experiences and perspectives.  It has a supportive and inclusive organisational culture and would like the organisation to be representative of the community and the people who use its service.  It welcomes applications from candidates from all backgrounds, in particular, it would welcome applicants from black, Asian, and minority ethnic backgrounds.  Applications for full-time or part-time working will be considered.

Qualifications

Given the mission and purpose, we will consider any higher education qualifications, degree subjects or demonstrable interest/commitment to higher education in all its forms.

You may also have experience in roles such as Caseworker, Case Administrator, Admin, Administrator, Administration, Customer Service, Customer Service Officer, Customer Service Administrator, Customer Service Helpdesk. 

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

For 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers.

We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.

​

Brief role description:

​​The NST Client Advisor plays a key role in delivering the support centre function for the programme. Working closely with the Nova Support Team (NST), the Advisor provides initial advice, guidance, and assistance to Veterans who are at risk of contact with the Justice System or are involved in the Justice System.

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Interested? Want to know more about the Charity? check out our Website.

​Eager to know more the role? Have a look at the Job Description attached

​What’s in it for you? Check out our Benefits.

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Have we convinced you to apply? If so, submit your CV and Covering Letter by closing date, Tuesday 4 November 2025 

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Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. ​If you are an internal applicant, please ensure you have made The People Team aware before applying.

​We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process.​

We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.

Headway is seeking a passionate and driven Individual Giving Fundraiser to join our Fundraising Team. This is a fantastic opportunity to play a key role in supporting people affected by brain injury by helping us grow and nurture our individual donor base.

About the Role

You will lead on managing and developing our portfolio of individual donors, including Friends of Headway members, regular givers and cash appeal donors, and in-memory supporters. Working closely with the Director of Fundraising and the Marketing Manager, you’ll deliver engaging campaigns, strengthen donor relationships, and help us meet vital income targets.

Key Responsibilities

• Deliver donor appeals and campaigns across multiple channels.
• Implement stewardship programmes to increase long-term donor support.
• Manage donor journeys and CRM data, to maximise income and engagement.
• Expand in-memory giving and support legacy fundraising
• Collaborate across teams to raise Headway’s profile and fundraising impact.

What We’re Looking For

• Experience in individual giving fundraising and donor stewardship.
• Strong data and CRM skills (e.g. Salesforce).
• Excellent communication and project management abilities.
• A collaborative, proactive approach and commitment to Headway’s mission.

This role sits at the heart of our digital transformation journey, combining hands-on IT user support with strategic input into wider digital initiatives across the organisation.

Following a 12-month collaborative design and build process with our development partners, Hyphen8, we’re now in the User Acceptance Testing phase and gearing up for an exciting go-live in January. You’ll play a pivotal role in ensuring a seamless transition from our legacy Salesforce system to our new version of Salesforce in Q1 2026. It is a perfect time to join and make a real impact from day 1.

If you have experience of Salesforce, thrive in a collaborative environment, and want to help shape the future of our digital infrastructure, we’d love to hear from you.

Full time (flexible working options available)

Westbourne, Bournemouth

Closing Date: 30 October 2025

Ref 7187

When you join Save the Children as a Store Manager in Westbourne, Bournemouth, you will have the amazing opportunity to channel your exceptional people skills and leadership experience across a team that is driven to bring the wonders of charity shops back to our high-street.  You will also deliver lasting results for millions of children, including those hardest to reach. That's why we are seeking passionate people like you to get us there.

About Us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard.

About the Role

Located in the heart of Westbourne, Bournemouth this is one of our family of traditional shops serving the diverse and vibrant community.  The shop combines classic charity retail with excellent standards of presentation. It enjoys strong footfall, a loyal customer base, and a warm community feel.

As Store Manager, you'll lead, inspire, and develop a dedicated volunteer team, creating an inclusive and supportive environment where everyone can thrive. A key priority will be recruiting and expanding this team to ensure the ongoing success and sustainability of the shop.

You'll be responsible for the day-to-day operations, visual merchandising, and ensuring that the shop delivers its full potential — not just financially, but also as a welcoming space for customers, volunteers, and the community.

About You

You will be someone with exceptional people skills, a leader who understands the importance of community and enjoys supporting people to exercise similar passions through volunteering.

You'll bring:

• Strong leadership and people management skills, ideally with experience leading volunteers or teams in a retail, community, or customer-facing environment.

• The ability to stay calm under pressure and solve problems with empathy and positivity.

• A proactive approach to volunteer recruitment and team development.

• A passion for high retail standards and creating a welcoming shop environment.

Previous retail management experience is desirable, but not essential. If you have the drive, empathy, and leadership qualities, we'll support you to succeed.

Ways of Working: This role will be based on-site in the Westbourne, Bournemouth shop. We're looking for someone able to work 5 days (35 hours) per week to include some weekend working.

Our benefits package is extensive and generous, including:

• Competitive Pay – Our transparent pay policy ensures fair and equitable compensation.

• Generous Holidays – Start with 27 days off per year (pro rata for part-timers) and enjoy up to 32 days after 10 years.

• Pension & Life Assurance – Secure your future with excellent contributions.

• Employee Discounts – Save on groceries, high-street brands, home, tech, gyms, holidays, and more! Over 6,000 deals are available through our benefits platform.

• Maternity/Adoption Benefits – Get 21 weeks of full pay after just six months of employment.

• Paternity/Adoption Leave – Enjoy 10 weeks of full pay (plus statutory 2 weeks) after six months with us.

• Additional benefits: include cycle to work scheme, employee assistance programme, eye care, flu jabs, season ticket loan

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Location & Ways of Working:

The majority of our roles can be performed remotely in the UK, but at times you will be required to come to your contracted office (usually between 2–4 days per month, depending on the needs of your role, team, or service). For many roles, this is likely to be the minimum required to deliver impact.

This will be discussed and agreed with your manager / team and we encourage candidates to discuss our ways of working in more detail at interview stage.

Please note: travel costs to your contracted office will be at your own expense. 

Flexible Working - We are happy to discuss flexible working options at interview.

Commitment to Diversity & Inclusion: 

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. 

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here. 

Family Support Coordinator

£23,000 pa + benefits (including company car, 25 days annual leave, and pension)

Greater Manchester and the surrounding areas

Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.

About the role:

We are looking to appoint a Family Support Coordinator to support our care teams in delivering a high-quality family support service in the region, working with families and professionals to ensure the families we support have access to the services they need.

Reporting to the Family Support Manager and working in partnership with health, education, and social care professionals, you will take responsibility for sourcing practical goods and services in the region, applying for grants and benefits, as well as working with other charities or community providers to obtain goods, equipment or funds for families that Rainbow Trust do not provide directly.

Having worked in a stressful or emotionally-demanding environment with an understanding of the complexities of working with children and families, you will have a genuine interest in building supportive relationships and strong networks with other organisation to provide meaningful assistance to the families we support.

What we’re looking for:

· Professional experience of working in an administrative or coordinator role - applications will be particularly welcome from those who have provided services in a health, social care, youth or education setting within a charity environment.

· A friendly and socially-focused approach – you have strong interpersonal skills with the ability to interact and develop effective relationships with a wide range of people, you enjoy helping others.

· Well-organised, with a high level of attention to detail – you work well within established systems, produce high quality work and can manage multiple priorities simultaneously.

· Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident MSOffice user.

· A persuasive and open communicator, you are inclusive in decision-making and are able to build and maintain strong working relationships with external organisations and networks.

· A practical knowledge of diversity issues affecting children, young people, and their families – aware that being responsive to others needs and concerns, is essential.

What we offer:

We have a range of fantastic benefits that we offer our employees, this includes.

• Flexible working hours to balance home and working life

• 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)

• Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand

• Company car for front line care posts

• Access to the Blue Light Card Scheme, and other rewards and discounts

• Bike to work, season ticket loan and payroll giving schemes, as well as a recommend a friend recruitment bonus

• Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year

• Pension scheme where we contribute 5% of your salary and you contribute at least 3%

• The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping

• Robust training and development programmes to support your learning and growth

We have a range of fantastic benefits that we offer our employees. If you’d like to find out more about these benefits and working with us, please visit our website.

We also have a fantastic learning and development programme - the Anne Harris skills development programme - in which we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be the best they can be, and feel a valued member of a high performing organisation.

Our Family Support Workers are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, counselling skills, and Introduction to Play.

The programme aims to provide a building block for you to individually tailor your own learning and development needs, with all family support workers having a foundation level of skills within their first year.

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of their time together, providing expert practical and emotional support where they need, it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

How to apply:

To apply please visit our website via the link and apply online.

Please disclose on the application form if you have used AI for any part of your job application.

Interviews will take place at our Greater Manchester care team office, with the dates to be confirmed. We will only contact those applicants who have been successfully selected for interview. If you require any adjustments during the interview process, please let us know.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

There will be a requirement for flexible working and a full current driver’s licence to accommodate team and family need. An enhanced DBS disclosure will be required for this post.

We are committed to safeguarding and promoting the welfare of children and young people and we expect all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds. We are a Best Companies One-Star rated organisation.