Customer Support Officer Jobs

About Us

Headway East London is a charity supporting people living with brain injury. Working across 13 London boroughs we offer specialist support and services for survivors and their families. We offer therapies, advocacy, family support and community support work alongside our day service: a community venue where people can make the most of their abilities and interests.

We also promote awareness and understanding of brain injury by providing information to the public, and offering training to university students, professionals and businesses.

Our vision is to build a community where people with brain injury are valued, respected and able to fulfil their potential.

About the role

The Director of Operations leads all our member-facing services and operations to ensure that these services run effectively. The post holder is responsible for overseeing business planning and managing income streams, ensuring financial sustainability. They will maintain all relationships with local authorities, Integrated Care Boards, and private funders, ensuring the quality of services and adherence to best practices, regulations, and legislation.

Principal Duties and Responsibilities (Please see job pack for more details)

• Provide strategic leadership to the service leads for all our member-facing services, and the administration and premises team to ensure the efficient delivery, quality, and consistency of services, guided by the principles of co-production.
• Oversee the development of plans and strategies for each team and instil a sense of collaboration, common goals, and working together across the departments to ensure the sustainability of our services.
•  Oversee all budgets within the departments.
• Build good relationships with stakeholders in the boroughs we serve to develop opportunities for growth and development of our services.
• Lead on commissioning/tender/framework contracting arrangements with the local authorities we serve.
• Lead on safeguarding and health and safety to ensure we are compliant in all areas.
• Work with staff to ensure our members’ voices are at the centre of everything we do.
• Work with the managers and the Finance team to ensure unit costs are correct and work to ensure full costs of the service are recovered from customers.
• Support the teams and work with the Director of Development and Fundraising to explore new opportunities to develop our business to generate income.

Key Relationships - Internal and External

• Members
• Staff and volunteers 
•  Board of Trustees
• Commissioners
•  External Partners

Other

• Apply the Headway East London values and behaviours to every aspect of the role at all times.
• Protect and enhance the interests and reputation of Headway East London internally and externally.
•  Commit to the organisational principles of: coproduction equity, diversity and inclusion sustainability

Headway East London is an Equal Opportunities Employer and we are committed to ensuring that all staff are motivated, skilled and rewarded by their work. We welcome applicants regardless of race, religion or belief, colour, national origin, sex, sexual orientation, disability, age and other protected status as required by law. We promote and protect human rights; they are the foundation of what we do. We want to be an inclusive place where a diverse mix of talented people want to come and contribute their unique strengths and perspectives. We are focused on equality and believe that all the fascinating characteristics that make us different, make us more able to deliver our life-changing work with passion and creativity.

The Talent Set are thrilled to be partnering with a fantastic human rights organisation who are seeking a their new Senior Income & Engagement Officer. This role will play a pivotal part in shaping the individual giving programme, focusing on engagement, retention, and acquisition of supporters who share their commitment to social justice.

Key Responsibilities:

• Develop and implement strategies to strengthen relationships with individual donors, enhancing supporter journeys and creating compelling fundraising campaigns.
• Collaborate with the communications team to craft and deliver personalised and inspiring donor communications across multiple platforms.
• Use data insights to monitor and report on campaign performance, continuously optimising approaches for improved donor engagement and fundraising outcomes.
• Contribute to the growth of individual giving by identifying innovative ways to engage new supporters and cultivate lasting relationships.

Person Specification:

• An experienced fundraiser with a track record of managing individual giving programmes and increasing supporter retention.
• Strong communication and storytelling skills, able to convey complex messages in a way that resonates with diverse audiences.
• Confident with data-driven decision-making, you are comfortable using CRM systems to track performance and drive improvements.
• Passionate about social justice, you bring creativity, energy, and a proactive attitude to your work.

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

We are looking for 2x Specialist Prison & Probation Prison Advocate – Prison Services

Salary: £27,000 - £29,000

Location: HMP Peterborough primarily – with travel to London/Hammersmith HO occasionally

Hours: x 2 - 35 hours per week 

Contract: Fixed Term – until 31st March 2025 with a possibility of an extension to March 2026

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.

About the role:

The Advance Prison Advocate will support women on remand and those unsentenced within the prison setting, providing pre-release support; focused on Accommodation, Finance, debt & benefits, Family & significant others and Social inclusion.

The Prison Advocate will develop a referral pathway with the Offender Management team within the prison, for women to access the service and will work in partnership with the existing service providers operating within the prison. You will co-design a person-centred support and action plan with women accessing support, enabling you to support them to address their needs and any risks in relation to the interventions identified above including providing ‘through the gate support’. The role will combine a casework- based approach, along with a signposting and advice service for the women in custody.

You will have demonstrable experience and understanding of working with women in a challenging multi-agency environment, ideally working with prisoners and/or their families.

You will build strong relationships with the Pre Release teams to ensure clients are able to maintain or access suitable accommodation, finance, benefits and debt, family and social inclusion support including negotiating terms on behalf of the women. Ensure that interventions are responsive to and meet the needs of women from diverse and minoritised backgrounds. This, together with referrals to wider partner organisations in the community, will ensure additional support needs are addressed post-release and continuity of support exists

A car may be desirable for this role, though not essential

About You:

To be successful as the Advance Prison Advocate you will need the below experience and skills:

Knowledge and experience of the criminal justice system obtained through academic study, experience of working in the criminal justice system (or closely associated social system).

The ability and experience as a caseworker delivering gender specific and trauma responsive interventions which support resettlement and rehabilitation of female adults in the criminal justice system whether in the community or in prisons.

You will possess excellent organisational skills, excellent communication skills and be able to work in a prison environment whilst remaining calm.

Knowledge and understanding of the requirements of managing a caseload including maintaining and updating records, remaining focused on action plan goals, and keeping to deadlines

You will have the ability to complete trauma informed, support and action plans in collaboration with the woman; to support in addressing their multiple and individual needs and enable them to engage with services, which will result in timely and prescribed outcomes being achieved.

· Interviews are taking place on: Monday 21st October

· *Advance reserves the right to close the advert early, or on the appointment of a candidate.

What we can offer you - Employee Benefits:

•  35-hour working week

• An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
• Additional days off to celebrate International Women’s Day, and for religious observance and moving home
• Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
• Pension scheme
• Enhanced maternity/adoption provision
• Access to our Employee Assistance Programme
• Employee eye-care scheme
• Clinical supervision for front line staff and first line management roles
• Refer a Friend Scheme - £250 for each referral who passes probation
• Organisation wide away days
• One-week paid carers’ s leave
• Career development pathways

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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.

Job description

Are you passionate about addressing health inequalities and improving the health and wellbeing of people across Coventry and Warwickshire?

Do you have an understanding of the relationships the Voluntary, Community, Faith and Social Enterprise (VCFSE) sector have with various communities who may not be as engaged with health services or health and care research? For this work funded by the National Institute for Health and Care Research (NIHR), we are seeking an organised individual with event delivery, engagement, and administrative experiences to join the team.In this role for the REN, you will work across Coventry and Warwickshire Integrated Care System (ICS), supporting Working and Steering Group Meetings, and ongoing support of volunteer Community Research Champions.

WCAVA is an equal opportunities employer - ‘Putting Equality, Diversity and Inclusion into Practice’

Job Purpose 

The purpose of this role is to provide operational support to CAVA’s Health and Wellbeing Manager to support the delivery of the community engagement aspect of the REN Workplan which is identified through the REN Working/Steering Group. The Coventry and Warwickshire REN is currently funded by the National Institute for Health and Care Research (NIHR) and aims to increase opportunities and inclusivity for people (particularly from underserved communities) to take part in research, to tackle health inequalities, and identify ways for researchers to improve the health and wellbeing of people across Coventry and Warwickshire Integrated Care System.

The post holder will be responsible for supporting Working and Steering Group meetings, attending REN events on behalf of CAVA and taking a proactive role in gathering examples of good practice and sharing outcomes and impact with stakeholders. This role will support engagement with communities throughout Coventry and Warwickshire by supporting delivery of in-person engagement events and support the recruitment of, and support related to, Volunteer Community Research Champions who play a vital and central role within this scope of work.

Main Duties and Responsibilities:

• Support organisation and delivery of in-person engagement events for the REN work
• Support the REN Working and Steering Groups with communications and marketing activities with various stakeholders (including with: VCFSEs; potential and existing volunteer Community Research Champions; updates to funders; and for various communication channels of the ICS) 
• Support gathering of examples of good practice and presenting these case studies in various formats
• Support the team with gathering intelligence, and liaising with VCFSEs about capturing and sharing in an Engagements and Insights Atlas the research opportunities and learnings from across Coventry and Warwickshire
• Champion VCFSEs involvement in using their knowledge and understanding of issues related to addressing inequalities and under-representation, and improving health
• Support the REN with writing monitoring reports
• Circulate relevant material and agendas and take notes from virtual and in-person meetings
• Support the REN with the recruitment, on-going support, training, and organisation of virtual and in-person events for volunteer Community Research Champions 
• Attend relevant meetings (in-person and virtually, as appropriate)

General

• Participate in individual supervision sessions with your line manager.
• Attend and contribute to relevant CAVA meetings.
• Undertake relevant training agreed with the line manager.
• Ensure that under-represented groups have access to CAVA services offered by the post.
• Comply with CAVA’s work programme, policies and procedures.
• Partake in occasional CAVA events including AGMs and Away Days.
• Undertake additional duties occasionally, commensurate with the grading of this post.

The nature of tasks may vary from time to time but within the levels of responsibility of the post.

Christ's College is seeking to appoint a full-time, permanent Stewardship and Legacies Officer.

Stewardship and Legacies Officer
Location: St Andrew's Street, Cambridge, CB2 3BU
Salary: £30,487 - £34,980 per annum
Vacancy Type: Permanent, Full time, 36.5 hours per week

The post-holder will primarily be responsible for ensuring that philanthropic donors feel valued and informed of the impact of their giving, including those who have indicated that they will be making a bequest to the College in their will.

We would like to hear from you if you have previous experience in an administrative, public-facing role, have a meticulous eye for detail and have a friendly and empathetic nature.

The benefits on offer are many and include 33 days annual leave (including bank holidays), a defined contribution pension scheme with 6% (minimum) employer contribution, a health care cash plan funded by the College (allowing you to claim money for routine medical treatments including dental and optical), a free meal when on duty, and the opportunity to work in a beautiful environment. Facilities on-site include a College gym, multi-faith prayer room, outdoor swimming pool and limited parking.

Closing Date: Wednesday 2 October 2024, 12 noon

Interested?

Please click the apply button. You will be directed to our website where you can find further information and details on how to complete your application.

Christ’s College is an equal opportunities employer and is committed to treating all job applications on their merits. No applicant will be treated less favourably than another on the grounds of sex, gender reassignment, marital/civil partnership or parental status, race, ethic or national origin, colour, disability, sexual orientation, religion, or age. Ability to perform the job is our primary consideration.

No agencies please.

UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.

This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as a Senior Risk & Research Officer.

The Senior Risk & Research Officer will support high value fundraising teams by providing first-class due diligence services. This will include conducting risk assessments on talent, high-profile supporters, philanthropic donors, corporate organisations and foundations. We are looking for someone with proven experience of due diligence in a charity or similar organisation.

 Act now and apply online.

Closing date: 9am Thursday 26 September 2024.

Interview date: w/c 7 October 2024

In return, we offer:

· excellent pay and benefits (including flexible working, generous annual leave and pension, big brand discounts and wellbeing tools)

· outstanding training and learning opportunities and the support to flourish in your role

· impressive open plan office space and facilities on the Queen Elizabeth Olympic Park

· an open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for children.

· the opportunity to work in a leading children’s organisation making a difference to children around the world

Our application process: We use a system called "Applied" that anonymises your responses and focuses on your actual skills that are relevant to this role. This benefits you by giving you a greater chance of expressing your skills in this objective selection process.

We anticipate most colleagues will work one or two days a week in the office on the Queen Elizabeth Olympic Park in Stratford, East London (change to Scotland address if appropriate) and the rest of the time from home.  We will happily discuss other flexible options to suit your circumstances.

We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, disabled candidates, and from men, because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.

UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

We welcome a conversation about your flexible working requirements, personal growth, and promoting a workplace where you can be yourself and achieve success based only on your merit.

The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.

We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.

If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.

Purpose of the job 

Reporting to the Head of Grants, you will create a positive impact on young people by supporting the distribution of grant funding delivered as part of our evolving offer to the youth sector. Working with the Head of Grants, you will ensure we deliver at a high quality consistently. 

Who we are

UK Youth is a leading charity that exists to ensure all young people are equipped to thrive and empowered to contribute at every stage of their lives. We work with others to ensure that the youth sector is strengthened, supported, and that provision is youth-led, evidence-informed and delivers high-quality outcomes.

UK Youth plays a unique role in addressing; the lack of investment in the youth sector, the lack of cross sector understanding in how youth work makes a difference and the limited opportunities to embed effective solutions. These factors lead to mass inequality of access to youth services for young people. To find more about us and how we make an impact, please visit UK Youth Website.

Key responsibilities 

• Support the Head of Grants to deliver our evolving grants provision to the youth sector; bringing together our work to ensure a streamlined offer 

• Support the grant making process including communications and outreach; application, selection, awarding, distribution, monitoring and evaluation working with the relevant departments. 

• Develop and maintain processes for creating application forms on the UK Youth Portal, informing applicants of decisions and tracking grant disbursements.

• Manage applications for funding through CRM Dashboards and provide direct technical support to applicants. 

• Work to distribute our grant funding to a diversity of organisations across the UK, ensuring it is delivered to improve impact and engages diverse audiences 

• Lead on delivering grant funding panels 

• Maintain a grants management system in line with GDPR and manage data 

• Support the Head of Grants to ensure we are delivering the highest quality consistently. 

• Working with colleagues to manage data collection and monitoring processes and ensure activities achieve intended outputs and outcomes on time and to budget 

• Establish and build strong relationships with strategic stakeholders, including awarded organisations and manage the distribution of funding to grantees and that they complete required monitoring and reporting 

• Support the Head of Grants to report progress to internal and external stakeholders via meetings, written reports and presentations 

• Support the Head of Grants to raise the profile of UK Youth as credible grants distributor through engagement in funder networks 

• Manage the UK Youth Grants inboxes, responding to all enquiries in a timely fashion 

• Communications and Public Affairs 

• Assist the External Relations Department in the development of marketing and communications materials, including the identification of grantees to spotlight through digital storytelling and sharing content that can be used to promote the impact of our work through social media channels 

• Lead the delivery of events to launch and showcase work where applicable, with support from the External Relations Department. 

• Work with the Collective Action Department to provide opportunities for politicians to engage with the projects 

Experience we're after

• Demonstrate grant management and distribution experience 

• Experience of quality assurance 

• Monitoring and evaluation experience and an understanding of the importance of data in decision making 

Why work at UK Youth? 

UK Youth is a leading charity that exists to ensure all young people are equipped to thrive and empowered to contribute at every stage of their lives. We have influence as a sector-supporting infrastructure body, a direct delivery partner and a campaigner for social change. As outlined in our 2025 #unlockingyouthwork strategy, we believe youth work is a catalyst for change that young people need now more than ever. We play a unique role in addressing; the lack of investment into the youth sector, the lack of cross-sector understanding of how youth work makes a difference and the limited opportunities to embed effective solutions. 

We are building a movement of change; galvanising likeminded individuals, organisations, government, and businesses from all sectors, to work together and deliver system change for all young people. Together we will create a society that understands, champions, and delivers effective youth work for all. 

What we can offer you

We offer a competitive range of benefits, good work/life balance, excellent learning and development opportunities and vibrant organisational culture:

• Flexible/Agile Working

• 27 days annual leave plus bank holidays (pro rata for part time employees)

• Funded training provided in; Safeguarding, GDPR, Information and Cyber Security & Equality & Diversity

• Other training available in support of your personal and professional development

• Pension scheme (currently UK Youth match employee contributions up to 5%)

• Membership of our life insurance scheme which would pay-out up to 4 times your salary

• Employee Assistance Programme to support employees both professionally and personally

• 20% discount off bookings at Avon Tyrrell, our New Forest Outdoor Centre, including camping, lodges and outdoor activities.

• IT equipment provided for the duration of contract

• CycleScheme and TechScheme

How to apply

If you would like to be considered for this fantastic opportunity, please complete an application via our completely anonymised recruitment system provided by Applied which looks to create a fair and unbiased application process for all. Scroll to the top of the page and start your application.

Closing date: 24th September 2024 at 11:59pm (Midnight)

Interview date(s) proposed: week commencing 7th October 2024

Please note, candidates selected for the interview stage will asked to share their CV with the hiring team.

As this role involves working in a regulated environment with young people, any offer will be conditional to satisfactory background checks, which include criminal record check and employment reference.

Purpose of the post: You will be the sole role for the Charity’s finances and will support our small team in a vibrant, prolific and growing organisation which provides quality assurance and membership services to institutions delivering training, education and assessment in dance, drama and musical theatre.

Location: CDMT resides at Salters Hall, 4 London Wall Place, London EC2Y 5AU, and this role is office based. Salters Hall is located conveniently for Moorgate, Liverpool Street and Bank stations, and is accessible from street level and throughout the building.

Normal office hours are Monday to Friday, 9.30am to 5.00pm. The position encompasses one day a week, with a suggested working day of Wednesday. The hourly rate is between £20 - £22 depending on experience.

Essential requirements for this position:

· Accounting qualification part qualified (ACA, ACCA, CIMA) or equivalent, with experience

· Excellent Microsoft Office, Sage One and Sage 50 Skills

· Good communication skills to liaise with customers and suppliers, and the ability to assist with ad-hoc office administration as needed.

Key Responsibilities:

· Maintain the General Ledger – raising invoices, issuing credit notes, allocating cash.

· Processing purchase invoices and paying, bank reconciliations, and credit control

• Running the monthly payroll for 4/5 people
• Reconciliation of all Balance sheet accounts
• Administer online banking, credit cards and the Paypal account
• Assist Director with the annual Budget
• Sending all the year-end information to the Independent Examiner
• Administer the company pension.

You will also be responsible for the production of the Management Accounts for the Board three times a year including:

• Profit and Loss compared to Budget
• Preparing the Balance Sheet
• Reports to Trustees
• Producing the above reports in keeping with Charity SORP accounting.

Together with responsibility for reporting to HMRC, Charity Commission, Companies House, Trustees, Independent Examiner and Banking organisations, you may also be requested to produce ad-hoc reports and carry out any other duties that are necessary to perform the role.

Excellent team working, written and verbal communication skills; a confident and personable telephone manner; a good standard of literacy and a professional approach to work are essential to this post.

About the role

Imperial is looking for a Legacy Officer to join their successful Regular Giving and Legacy Giving team. This is a diverse role with plenty of opportunities for development and learning in a higher education setting, excellent experience if you currently work in the charity sector and would like to expand your knowledge.

The Legacy Giving programme seeks philanthropic support from alumni and friends by inspiring them to include a gift in their will to the university alongside supporting Imperial in their lifetime. The programme raises funds for a variety of projects across the university including student support and scholarships, research and areas of greatest need.

What you would be doing

Key responsibilities include project managing all legacy activity to recruit and steward legacy donors through face-to-face fundraising, telephone, direct mail and events, alongside the management of legacy administration. The role also involves working with academics and ensuring gifts are allocated to the appropriate area within the university. You will also provide support and training to all Advancement staff in talking about legacy giving and championing this across the university.

You will partner with the Head of Regular Giving and Legacy Giving to manage a large portfolio of legacy supporters and act as first point of contact for all legacy queries. You will steward new and existing legacy pledgers ensuring they remain engaged with the university, enrolled in The Queen’s Tower Society legacy circle and continue supporting Imperial philanthropically during their lifetime. The legacy officer will also manage production of legacy materials and appeals and implement new supporter journeys into legacy strategy and planning in collaboration with our Regular Giving Officers to encourage lifetime giving. You will partner closely with the Legal team to manage the provision of legacy wording to prospective donors and oversee all legacy administration with responsibility for managing the relationship with Imperial’s legacy consultant.

What we are looking for

• Educated to degree level or demonstration of equivalent relevant work experience

• Experience of working in or knowledge of legacy fundraising

• Experience of building relationships with a wide range of internal and external stakeholders, including colleagues up to a senior level, alumni and donors

• Experience of working with databases and/or CRM systems

• Excellent oral and written communication skills, including a confident, helpful and professional telephone manner

• Advanced Microsoft Office skills

• Evidence of strong interpersonal and influencing skills

• Ability to think strategically, with strong project management skills and a methodical and organised approach

• Ability to work autonomously, prioritising workload and keeping to deadlines

• Willingness to travel within and outside of the UK for specific events

• A flexible approach to working, able to work some evenings and weekends to accommodate alumni and related university events

What we can offer you

• Extensive training and development opportunities

• Access to an extensive peer network within Higher Education

• The opportunity to continue your career at a world-leading institution

• Sector-leading salary and remuneration package (including 38 days off a year)

Further information

This is a full time (35h p/w) open ended role, based at our South Kensington Campus

If you require any further details on the role please contact: Katharine Palmer.

To apply, please click “Apply Now”.

 Closing date: 22-Sept-2024

Position: Special Events Officer 
Hours: Full-time, 35 hours a week 
Contract: Permanent 
Location: Office-based in London with some flexibility to work remotely. During event days out of hours work will be required. 
Salary: Starting at £32,301 per annum plus excellent benefits 
Salary Band: Band 2*, Charity 
*You will start at our entry point salary of £32,301 per annum, increasing to £34,320 after 6 months service and satisfactory performance and to £36,338 after a further 6 months.

About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK. 

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus. 

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information. 

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference. 

About this job
Our Special Events team is part of the Philanthropy and Partnerships department, whose primary goal is to engage supporters and fundraise for the Stop MS Appeal.

As the Special Events Officer, you will work closely with the Special Events Manager to develop and deliver a first-class events program for the Stop MS Appeal, ensuring a consistent, professional, and highly engaging supporter experience. 

This role includes overseeing event management, coordinating with external suppliers, collaborating with senior volunteers, and working cross-departmentally to scope, plan, and execute the events program.

Closing date for applications: 9:00 on Friday 20 September 2024
Anticipated interview date: Week commencing 30 September 2024

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme 
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

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FUNDRAISING MARKETING OFFICER

Closing date: 23 September 2024

First stage interview date: 3 October 2024

Second stage interview date: 10 October 2024

Location: Hybrid working with multi-site working across

both sites, Selly Park and Erdington

Hours: 37.5

Duration:  Permanent

Salary: Corporate Band F - £29,158-£34,042 per year

DBS: Enhanced

“Happy to talk flexible working”

Birmingham Hospice provides expert palliative and end of life care for people and their families living with life-limiting illnesses. We believe that all people in Birmingham should have access to the best specialist care and support - when, where and how they need it.  Birmingham Hospice has exciting plans for the future, while investing in income generation, our events and our retail offerings over the next few years.

We are seeking a talented and imaginative marketer to join our Fundraising Marketing Team. The successful applicant will work closely with the Fundraising Marketing Manager and Communications and Marketing Assistant to deliver all income generation communications and marketing activity across Birmingham Hospice.

We are looking for a proactive individual who takes the initiative, can effectively prioritise and has a proven ability to meet tight deadlines. You will play a vital role in the planning, implementing and development of fundraising campaigns, events and appeals. From designing print artwork and writing copy, to managing case studies and photography, as well as creating web pages and online forms, this is a varied post for a creative individual.

With a solid background in marketing, copywriting and storytelling, you’ll be responsible for sourcing and producing engaging and inspiring content that are integral to our campaigns.  You’ll have experience working with email marketing software and implementing successful email marketing strategies as well as analysing campaign engagement. Knowledge of social media, video editing and graphic design are an advantage.

You will be responsible for creating online pages and forms on our website, as well as monitoring and maintaining the site. A strong skillset in web management and working with WordPress is essential. You will be a confident communicator with excellent people skills, comfortable in approaching key stakeholders for stories and content.

Experience in the non-profit sector is not essential, as we’ll provide a comprehensive induction programme and ongoing peer support.

If this sounds like the role for you then we’d love to receive your application.

• Location: hybrid or remote with potential for one half-day per month in person (SMT meeting or DCEO/CEO check in). Offices in London, Bristol & Birmingham.
• Permanent
• Contract: Part time (2 days a week, 14 hours)
• £65,000 per annum full time equivalent (£26,000 actual for 2 days per week)

As Finance & Operations Director (FOD) you will be responsible for the financial stability of the organisation and maintaining appropriate financial management. Supporting the Finance Manager and Business Administration & Finance Officer to deliver the organisations’ strategies around finance and operations (IT, HR, premises, etc).

Working closely with the CEO, Deputy CEO & Director of Programmes & Impact as well as the organisation’s Board of Trustees to ensure that the delivery of the strategy and business plan is successful and that the organisations’ assets are safeguarded.

Key Responsibilities:

• Ensure financial stability of the organisation and maintain appropriate financial management.
• Safeguard organisations’ assets (e.g. premises, HR, data, legal).
• Support the Finance Manager and Business Administration & Finance Officer.
• Support the delivery of strategy and business plan, including assessment of threats and opportunities.

Essential Experience, Knowledge and Competencies:

• A member of one of the CCAB accounting bodies.
• Demonstable experience as a financial manager.
• Ability to think strategically about operations and organisational needs.
• An understanding off the constraints of having small staff teams and the flexibility to shift focus of activities when necessary.

Desirable Experience, Knowledge and Competencies:

• Experience of working in a small to medium sized organisation.
• Understanding and familiarisation of financial and regulatory requirements of the charity sector.
• Understanding of organisation IT and resource needs and how to use these to support staff in their roles.
• Understanding of, and/or lived experience of, the barriers that young people face, that contribute to the education and employment gap.

Envision seeks to ensure we achieve diversity in our workforce and that all applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We encourage applications with lived experience to apply as they are currently under- represented in our organisation. Envision graduates will be guaranteed a first round interview. 

To apply you must please read the application pack and apply online.

Deadline- Midnight Wednesday 25th September

Please note:

- Applicants must have the right to work in the UK. Unfortunately we are unable to sponsor visas at this time.

- We will only be contacting candidates who have been shortlisted for interview. Therefore, if we do not contact you, please assume you have been unsuccessful.

- We also regret to inform you that, due to the high volume of applications we receive, we will be unable to provide you with feedback regarding your application.

We are seeking an experienced and dynamic PR and marketing professional in our London fundraising office to design and deliver creative, multi-channel, integrated fundraising and PR campaigns designed to significantly increase the Hospital’s voluntary income. The success of this role will be dependent on engaging and building meaningful long-term relationships with both existing and new supporters through effective donor stewardship, attending events, and networking. The successful candidate will work in conjunction with a small, dedicated team to provide fundraising, comms, and event support to our community fundraising groups. High quality comms and media are going to be central to our plans to go public in a big way in 2024. Creating highquality, impactful, and engaging content for multimedia platforms will be key. You’ll be able to identify stories from across the organisation, draw out information and ideas from others, and successfully turn complicated or clinical information into clear, simple, and compelling narratives. The role requires a creative thinker with exceptional communication and leadership skills. 

We are looking for an experienced strategically minded, dynamic and proactive project management professional to join us here at the Royal College of Radiologists (RCR) as our Initiatives Manager. 

Do you want to be part of a dedicated Workforce Development team, supporting doctors who deliver imaging and cancer care services? If you have a desire to work in a people profession which strives to have a positive impact on the lives of doctors and ultimately patients,; this may be the opportunity for you.

In this pivotal role as Initiatives Manager you will be responsible for the successful development and delivery of initiatives to support us in fulfilling our overarching goal of growing the UK workforce in our specialties of Clinical Radiology and Clinical Oncology, ensuring that quality and impact are at the heart of our plans. 

With a focus on the strategic development side of the team you will cultivate information into initiatives such as the development of curricula or standards but also ongoing initiatives which will serve to increase routes into the workforce for both existing and emerging groups of doctors and allied health professionals. Leading and motivating a high-performing and dedicated team to do so.

What you’ll do: 

• Lead, mentor, and develop a team of project officers, fostering a collaborative and high-performance culture. 
• Build and maintain the team’s programme of activities, ensuring resources are appropriately planned to deliver individual projects as needed.
• Work with the Head of Workforce Development and Training and Workforce Project Officers to plan and agree deliverable programmes of work over the college year.
• Oversee the successful planning, execution, and delivery of workforce development initiatives, ensuring alignment with RCR objectives.
• Undertake market research to evaluate the viability of proposed new workforce initiatives, targeting those with the greatest impact and reach.
• Establish and oversee necessary quality assurance mechanisms for workforce and training programmes.
   

What you’ll need: 

• Experience of Programme/Project Management.
• Previous experience of line managing and developing a high-performing team.
• An analytical thinker, able to evaluate key issues and exercise sound judgment in drawing conclusions.
• Able to build and sustain great working relationships with a diverse range of stakeholders globally.
• Able to prioritise own work and work of team to deliver agreed outcomes.
• A great communicator, both orally and in writing.

This is an exciting opportunity to join a progressive and forward-thinking team and organisation. At the forefront of the health agenda, our members diagnose and treat cancer, heart disease, stroke and more, whilst leading on innovations including AI, skills mix and community diagnostic hubs. If you are interested in finding out more about the Initiatives Manager role and the RCR please have a read of the candidate pack.

Why join us?

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (40% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme