Customer support team manager jobs in birmingham

Community Relationship Fundraiser

Hours: full-time 36.25 hours worked between the hours of 8am–6pm Mon-Fri (there is flexibility to adapt the working pattern to suit you)

Working pattern: Remote work with occasional travel as required. Applicants must be based in the UK.

Deadline for applications: 19th September 2025 (we reserve the right to close this vacancy early if we receive a high volume of applications)

Interviews to be conducted: Late September (interviews conducted remotely)

Start date in role: Late October / early November

Rare opportunity: Create lasting change with Brake, the renowned road safety charity.

Who we are: Brake has been supporting victims of road carnage since 1995, and we're on a mission to prevent future collisions. Every 20 minutes, someone is killed or seriously injured on our roads, impacting lives profoundly.

What we offer:

- A generous 35 days of annual leave (including bank holidays and 3-day end of year shutdown period, pro-rata for part-time working patterns)

- Annual leave entitlement increases to 37 days following 5 years of service

- Birthday day off

- Enhanced sick pay and compassionate leave

- Death in service benefit

- Pension

- Employee Assistance Programme

- Flexible working

- A rewarding role with purpose

- Be part of a skilled, friendly team with an engaged Board of Trustees 

Who you are: We're searching for a compassionate, and energised, self-starter with competent IT skills to work remotely and outstanding communication skills.

Job purpose:

Reporting to the Fundraising manager & team lead and in the Income Generation team, you will support and guide individuals who raise funds for Brake in our communities, helping them reach their goals and, in turn, raise essential funds for our cause. The Community Relationship Fundraiser plays a key role in developing and growing our community fundraising programme. You will be responsible for inspiring and supporting individuals and groups who undertake community fundraising on behalf of Brake.

You will be supporting Brake's work by increasing income generated from community fundraisers, including individuals, community groups, clubs and associations. Working together with teams across the organisation, you will contribute to a culture of innovation and collaboration to maximise the overall fundraising objectives. 

Make sure you take a look at the job description for further information.

Specifically seeking candidates with:

Essential

• Demonstrate a commitment to ongoing learning and development and to participate in any training relevant to the role and to advance your competencies 

• Previous experience of working successfully within a fundraising role & good knowledge of the charity sector 

• Proven experience of working to and achieving financial targets 

• Strong ability to innovate and drive income growth across different fundraising channels 

• Excellent attention to detail, experience of managing a busy workload, showing resilience, self-motivation, adaptability, working to tight deadlines and meeting your objectives successfully both as an individual and as part of a team 

• A good communicator, with the ability to converse sensitively and empathetically with members of the public, who may be going through current or recent emotional and challenging experiences 

• Good interpersonal and verbal communication skills, professional telephone manner. 

• Flexible, embraces change and development, and can work occasional evenings and weekends when necessary. 

• Proven strong experience of using IT software such as Microsoft Office (Word/Excel/PowerPoint), Outlook, Teams and databases to enhance and improve the delivery of your duties 

• Ability to work proactively and independently 

Desirable

• Ability to analyse data to identify trends and report on findings to support decision making processes 

• Experience of using a CRM database

• Knowledge and understanding of fundraising rules and regulations 

Join our mission: This role is critical in expanding our supporter base, increasing engagement, and maximising fundraising income, ultimately enabling the charity to achieve more.

About us: Brake is passionate about creating an inclusive workplace that values diversity. We welcome your application whatever your background or situation. We particularly welcome applications from those who are part of the global majority, the LGBTQIA+ community or disabled. We are proud to be a disability confident employer. We don’t want you to ‘fit’ our culture, we want you to enrich it. So, if you have a passion for making a difference and share in our vision for a world where no one is killed on our roads, we would love to hear from you.

Apply now: If you're up for a new challenge and have the skills, apply now. We'd like to get to know the real you through your application, not an AI version. If you do use AI to write your cover letter, please check it and make sure it reflects who you are.

Not for traffic offenders: Due to the nature of our work we can't accept applications from traffic offenders. Candidates will be asked to disclose whether they have any unspent points on their licence at interview.

Join us today and be part of the solution! 

The Cyber Helpline is a movement by the information security community to step in and fill the gap in support for victims of cybercrime, digital fraud and online harm. It is a UK-based charity that provides free, expert help to victims by helping them understand, contain, recover and learn from experiencing a malicious online issue. We have directly helped over 70,000 individuals and families in the UK and the USA. 

On top of the opportunity to do some good with your skills, The Cyber Helpline will offer you the opportunity for training, skills development, mentoring and career progression. Perfect for those looking to join or progress in the cybersecurity industry. 

Role Summary

The Cyber Helpline is a fast-growing, innovative charity that supports individuals impacted by cybercrime, digital fraud and online harm. As we scale our reach and impact, we are seeking a Head of Fundraising who can be both strategic and hands-on to lead the development and delivery of a sustainable income generation strategy.

This is a pivotal leadership role responsible for driving forward our fundraising across trusts & foundations, corporate partnerships, individual giving, and events. The Head of Fundraising will shape and execute income strategies to enable growth, ensure long-term sustainability, and enhance our national profile. You’ll work closely with the CEO, Board of Trustees, and senior leadership to embed a culture of philanthropy across the organisation.

This is an exciting opportunity for a dynamic, ambitious fundraiser who wants to build something impactful in a high-profile, mission-driven environment.

Key Responsibilities

Fundraising Strategy & Leadership

• Develop and implement a multi-year fundraising strategy aligned with organisational growth and strategic goals

• Lead all fundraising streams, prioritising the development of our relationships with trusts & foundations and corporate partnerships

• Agree on income targets, KPIs, and a robust pipeline to meet current and future funding needs

• Report to the CEO and Board on fundraising performance, risks, and opportunities

Trusts, Foundations & Grants

• Identify and develop opportunities for major grants and philanthropic funding (including from Government stakeholders) and then cultivate and sustain relationships with donors

• Write compelling funding applications and impact reports to secure and retain grant income

• Maintain relationships with key funders and proactively seek multi-year funding opportunities

Corporate Partnerships

• Identify and secure high-value corporate partnerships aligned with The Cyber Helpline’s mission and values

• Develop innovative, mutually beneficial partnership packages, including sponsorship, pro bono support, and employee engagement

• Enable corporations to fundraise for our mission

• Build a sustainable corporate pipeline through networking, stewardship, and thought leadership

Individual Giving & Community Engagement

• Build an individual giving programme, exploring opportunities for regular giving, campaigns, digital fundraising and major donors

• Support the development of community fundraising and challenge events with long-term potential

• Work with the comms team to create engaging supporter journeys and fundraising content

• Engaging our team members - and their networks - to engage in fundraising activity

Internal Leadership & Collaboration

• Work with the CEO and leadership team to embed a fundraising mindset across the organisation

• Collaborate with operations and finance to ensure accurate budgeting, forecasting, and grant management

• With Board approval, Recruit and Line manage fundraising staff and/or freelance support as resources permit

Requirements

Candidates must be 18 years old or older and resident in the UK with the right to work in the UK. 
Successful candidates will need to have their background and criminal records checked, as they are likely to have access to sensitive personal data. 

Essential

• Proven experience of achieving significant fundraising goals, ideally in a small-to-medium charity environment

• Strong commercial and financial acumen

• Track record of securing five- or six-figure income from trusts, foundations, or corporations

• Strong strategic thinking and ability to translate vision into actionable plans

• Excellent relationship-building, networking, and influencing skills

• Exceptional written and verbal communication skills

• Entrepreneurial, self-motivated, and proactive, with a collaborative working style

• Alignment with The Cyber Helpline’s mission and a commitment to supporting victims of cybercrime

Desirable

• Experience in digital fundraising or individual giving

• Familiarity with donation and fundraising platforms 

• Knowledge of cybersecurity, technology or victim support sectors

• Familiarity with Salesforce or other CRM platforms

• Experience working with trustees or fundraising committees

What we offer

• Enhanced annual leave - We’re committed to offering a generous leave package, with a new package with final details currently under review

• Pension scheme - 4% employer contribution to your workplace pension scheme

• Employee discounts - Thousands of discounts on travel, shopping, wellbeing, entertainment and more.

• Remote working cost budget - An annual allowance to cover eligible remote working costs

• Flexible, remote-first working - we are a remote-first organisation, you’ll have the freedom to work from home (or away - subject to approval), supported by a flexible working culture. 

• Cybersecurity at home - we offer free cybersecurity tools, including endpoint protection and VPNs to protect your personal devices.

• Professional development - Access to ad-hoc training based on your role and professional growth interests

Debt & Welfare Benefits Adviser

Salary: £29,063 pa

35 hours per week, 25 days A/L + contributory pension scheme

Since 1899, Birmingham Settlement has been working to create opportunity and choice – connecting and empowering people through action, activities, and shared learning to build and sustain wellbeing for all

As an experienced Debt & Welfare Benefits Adviser you will already have a background in providing effective, high-quality debt and welfare benefits advice to a wide range of clients in differing circumstance.

Based at our Newtown office with outreach work in other areas of the city, you will be adaptable with excellent communication skills, flexibility, and the ability to manage your own workload.

You will be joining a long established and professional Money Advice Team providing specialist advice with a holistic approach that covers all areas of debt and welfare benefit along with training to build and continually improve money management and financial capability.

This is a great opportunity to join a progressive charity making a real difference to people’s lives – see our website 

For an informal discussion about the role call Theresa Gniadkowski 

Previous applicants need not apply.

 For an application pack visit our website or email us or write to Human Resources, Birmingham Settlement – Sports & Community Centre, 600 Kingstanding Road, Kingstanding, Birmingham, B44 9SH

Closing date for applications: Monday 08/09/25 at 5pm

Interviews: w/c Monday 15/09/25

Birmingham Settlement is committed to Equality of Opportunity and welcomes applications from all sections of the community. Registered charity number 517303

About The Role
Regional Fundraiser – Kent
Closing Date: 18th September
Interviews: 25th September
Application Process: Please ensure you apply with your most updated CV and a supporting statement on why you believe you would be the most suitable individual for this position.
It’s an exciting time to join Regional Engagement. We’re a growing team with big ambitions over the next 5 years. Success in your role will enable Alzheimer’s Society to campaign for change, fund research to find a cure and support people living with dementia today.
We have a fantastic opportunity available for a Regional Fundraiser to join our rewarding and growing team. This is an exciting role, which would suit someone looking to build and develop their relationship fundraising or broaden their sector experience in a major national charity.
From multi-year partnerships and supporters, right through to managing volunteers and raising awareness in our communities, the team you join is talented, fast-paced and on a mission to create a world where dementia no longer devastates lives.  The successful candidate will be able to deliver first-class relationship and account management, maximising retention as well as driving opportunities to secure new income within Kent (from prospecting through to pitch development and delivery).
Our team have a wealth of experience and skills to support you, and being a team player is essential. Recruiting, managing, and appreciating the value of our supporters and volunteers is essential. You need to inspire and motivate them to develop lifelong support.
This is a homeworking role. You will be required to travel across Kent to meet supporters regularly and occasionally attend internal meetings at locations across the country, including our flagship offices (London, Birmingham, Warrington, and Belfast). You must reside in the UK and have the correct right-to-work documents to work in the UK. 
We will be holding an information & Q&A session for this role at 12:30 midday on Wednesday, 10th September. To receive a link to this or for further information, please get in touch with the Talent Acquisition Team for further support at [email protected]
About You

- Experience in relationship and community fundraising or ability to demonstrate transferrable skills.
- Good understanding of budgeting and financial management.
- Experience in identifying and acquiring new business opportunities.
- Experience in delivering excellent supporter stewardship and/or customer care.
- Ability to analyse data and information to make decisions.
- Proven track record in achieving financial and non-financial targets.
- Ability to work remotely and independently, and travel across an extensive patch.

Person Specification:

- Excellent verbal and written communication skills to interact with diverse stakeholders.
- Proficient in using Microsoft Office Suite and other relevant IT tools.
- Ability to work collaboratively and prioritise workloads effectively.
- Strong analytical and problem-solving skills.
- Exceptional organisational abilities with great attention to detail.
- A passionate advocate for the Alzheimer’s Society, with a strong commitment to making a difference.
- A self-starter with a high level of motivation and resilience.

About Success Club

Success Club is a London-based growing charity dedicated to supporting children and young people who are at risk of disengaging from education. Our mission is to empower children and young people who are at risk of under-achieving to fulfil their potential. We aim to help them rise up above their negative behaviour patterns and environments, through a series of reflective learning, confidence building and positive behaviour led programmes that have mindfulness at their heart; these can be delivered directly into schools (educational settings), online or through effective partnerships.

Our vision is to create a future where every at-risk youth thrives, enabling a society filled with successful children and young people. Our aim is: ‘no child left behind’.

About the Role

We are looking for an experienced and enthusiastic Fundraiser to join our friendly team. We seek someone who feels passionately about our mission, to help us to drive income and ensure Success Club can continue to change lives, by building strong engagement with our donors and fundraisers. You will build on our past successes by managing existing relationships with, and making new grant-applications to Trusts and Foundations. We are a small core team and ideas are welcomed! You will identify new avenues for fundraising, and help us explore a growing portfolio of community support, to ensure the best possible experience for individual supporters and donors.

As Fundraiser, you’ll be the first point of contact for all inbound fundraising enquiries—whether by email, phone or at in-person events. You will nurture relationships with our existing individual and corporate supporters and identify and cultivate prospective donors.

You’ll be proactive and organised, passionate about delivering outstanding supporter experiences, and will have a strong understanding of the charity sector. Familiarity with fundraising databases or CRMs is also a plus.

The role will involve representing Success Club at occasional meetings and events, where you’ll be well supported by our existing team of Trustees and the CEO & Business and Operations Manager. There may be occasional out-of-hours work required. You’ll be a strong communicator and natural networker who enjoys building relationships and presenting.

Measures of Success

■ Strategic Communications – Delivering compelling, high-quality written applications, proposals, and reports to funders, alongside excellent verbal communication with stakeholders and partners.

■ Supporter Stewardship – Proactively identifying and cultivating relationships with high-value supporters, including trusts, foundations, and corporate sponsors, to increase engagement and secure long-term support.

■ Bid Development – Writing successful funding bids and grant applications that align with funder priorities and Success Club’s mission, achieving or exceeding income targets.

■ CRM/Data – Maintaining accurate and comprehensive records of donor interactions, applications, and outcomes in line with GDPR, enabling effective pipeline management.

■ Events & Representation – Attending and supporting community, corporate and networking events to raise the charity’s profile and create new funding opportunities.

Fundraising Executive Responsibilities

■ Deliver Against Fundraising Targets – You will work to a pre-agreed fundraising target, with a focus on generating income through writing high-quality funding applications to trusts, foundations, and corporate partners.

■ Be a Welcoming First Point of Contact – Provide a professional and helpful response to all supporter and donor enquiries across phone, email, and in-person interactions.

■ Individual Donor Strategy Development – Design and implement innovative and tailored supporter journeys to retain and grow donor engagement, particularly for high-value funders.

■ Third-Party Fundraising – Act as the key contact for all independent fundraising initiatives and offer advice and tools to maximise their success.

■ Reporting – Produce regular and accurate fundraising performance and pipeline reports for internal use and funder updates.

■ Funding Applications – Take the lead on writing compelling, well-researched funding bids to trusts, foundations and corporate partners, including tailored proposals, reports, and budgets.

■ Represent Success Club – As required, attend meetings, relevant seminars, pitches, and external events to represent the charity, network with potential funders, and raise organisational visibility.

■ Values and Culture – Uphold and model Success Club’s values of inclusivity, empowerment, and mindfulness in all aspects of your work.

■ Sector Awareness – Stay up-to-date with sector trends, funding opportunities, and changes to grant-making practices and regulations.

Location Home based
Department Finance
Salary: £25,000 FTE
Hours: 24
Contract Type Permanent
 
Re-engage has just launched a new five-year strategy which will have growth at its heart. We’re looking for an exceptional person to join our team as a Finance Officer and be a vital part of this exciting phase of our development.
 
Reporting to the Director of Finance and Resources and sitting within the finance team you will work with your fellow Finance Officer to provide an exemplary financial service to all our stakeholders.
 
Re-engage currently has a finance team of just two and we’re looking to increase our capacity to ensure resilience as we enter the first year of our growth strategy.
 
The person we are looking for is self-motivated and highly organised and can take responsibility for the transactional processing of the charity’s finances along with your fellow Finance Officer, under the guidance of the Director of Finance and Resources.
 
There will be an opportunity to study for the AAT or another relevant financial qualification, with progression to providing support to produce financial information to trial balance.
 
Re-engage is committed to learning and development and to flexibility and will provide all necessary training for the right candidate.
 
Key responsibilities
 
Financial

• Undertake the processing of the purchase ledger function
• Ensure all stakeholders, internal and external, are paid promptly and accurately, and within the Charity’s payment terms
• Manage the finance mailbox
• Process all financial transactions relating to the charity’s bank accounts
• Undertake control accounts reconciliations
• Administration of the volunteer group funds
• Procurement of charity equipment
• Ensure financial controls are adhered to across the charity
• Ensure the financial timetables are adhered to

 
In conjunction with the Director of Finance and Resources assist with:

• the preparation of the monthly management accounts and reporting to stakeholders
• the preparation of the annual budget setting and interim reforecasts as required
• Assist with the preparation of the annual external audit

 
Systems
 
Work with the Director of Finance and Resources to improve, automate and streamline the charity’s financial processes and systems, including identifying and evaluating new systems where necessary and embedding finance into the charity's CRM
 
Other
 
You may be required to undertake other duties that fall within the nature of the role and responsibilities of the post. There will be occasional out of hours work required and travel to regional and team meetings is expected,
 
Benefits

 

 

• £25,000 per annum pro rata
• 24 hours per week
• Home-based
• Working from home allowance at the standard HMRC rate as detailed on the government website
• 26 days annual leave plus all Bank Holidays
• Health cash plan
• Pension contributions
• Death in service insurance
• Learning and development opportunities
• Employee Assistance Programme

 
About you
 
If you like working proactively and like to be busy, then you will enjoy this role. You will need to be comfortable with working at pace and keen to take responsibility for day-to-day operational activity.
 
You’ll need to be comfortable with numbers and have exceptional attention to detail. Discretion and confidentiality are a must due to the nature of the work. We’re looking for a person with a keenness to seek improvements to systems and processes, who can contribute to the continual improvement of our financial governance and administration.
 
You will also need strong communication skills as you will work closely with all other departments, managers, and volunteers.
 
Essential

 

 

• Experience of working in a finance department, with some knowledge of book-keeping
• Willingness to undertake vocational training
• Ability to multitask, prioritise workload and work under pressure to tight deadlines
• Ability to communicate effectively at all levels
• Excellent verbal and written communication skills
• At ease in the MS Office 365 suite of programs especially Excel and Word but also PowerPoint and MS Teams
• Able to promote a positive image of Re-engage at all times and a commitment to embracing the values of Re-engage
• Comfortable in an environment which promotes equality of opportunity, challenges ageism, empowers volunteers and recognises and values diversity
• An appreciation of the importance of confidentiality and the implications of GDPR
• Committed to excellent customer service
• Awareness of the value of voluntary activity
• Flexible and an interactive team player
•  

About Re-engage
 
Re-engage is a charity that is positive about older age and committed to reducing loneliness so that people can have social lives and friendship groups however old they are. We inspire and enable meaningful connections and shared experiences within communities across the UK for people over 75 facing loneliness and social isolation.
 
Our volunteers work together to create better communities and help to enrich the lives of our members. Older people who may have felt very alone now feel valued as individuals, continue to form friendships, and have groups that give support. We make sure that people know they are important well into their old age.
 
We are proud of our values - positive, innovative, transparent, evidence-based, and accountable - and of our ethos of bringing generations together.
 
Our vision is a world where no one is ever too old to make friends and enjoy social interaction.
 
Our mission is to work within communities to end social isolation and loneliness in older people.
 
Re-engage is committed to growing a staff team that enjoys coming to work every day and gets satisfaction out of being part of delivering significant impact to the lives of older people. We all work remotely, and we don’t let that stop us from getting to know each other and enjoying down time together. Our wellbeing programme includes multiple interest groups: music, books, hobbies etc as well as coffee and catch ups, quizzes, mindfulness, and other group activities. Everyone is encouraged to get involved in working groups and staff networks, all of which contribute to us getting to know each other. We have strong values and promote behaviours that underpin all we do.
 
How we recruit
 
Diversity and inclusion are important to us. We want our team of staff to be representative of all sections of society, and for each employee to feel respected and able to give their best. We understand that you may not meet every requirement listed, but if you feel you could make a valuable contribution to our charity, we encourage you to apply. You may be a great fit for this or another role.
 
We use the recruitment platform Hireful. The application process includes an inbuilt anonymisation feature which removes identifiable personal data from your CV. To enable this please ensure your name you use on the application form matches exactly with that on your CV. We also add competency questions to the process which assess your approach to real issues that you would face in this role. Each response is anonymised and reviewed separately by each hiring team member before the total scores are averaged to create a leader board of candidates. Using Hireful allows us to reduce unconscious bias and subjectivity, and candidates experience a more skills-based recruitment process which helps us to hire the best talent for our roles.
 
We would rather AI wasn't used for your answers as we want the real you, however we do reserve the right to reject applications if we feel the use of AI has been excessive.
 
The closing date for this role is 7 September 2025 at 23.59 and interviews will be held week commencing 15 September 2025.
 
REF-223538