POST: Data & Administration Officer

LOCATION: Derby

RESPONSIBLE TO: Head of Operations

HOURS: Full time 37.5 hours per week (flexible working available – part time considered for the right candidate)

SALARY: £18,525 - £21,671 FTE (depending on experience) plus 5% pension contribution

CONTRACT: Permanent

CLOSING DATE: Sunday 27th June 23:30 

We are looking for a Data and Administration Officer to join our small dynamic team to support in the collection and analysis of data across the charity and it’s social enterprises. Upbeat Communities works with Refugees and Asylum Seekers in Derby and across the UK. The team provides welcome support for new arrivals, language classes, health and well-being activities, and enterprise and employment training.

At Upbeat, we recognise the positive value of diversity, promote equality and challenge unfair discrimination. We aim to recruit the person who is most suited to the job and welcome applications from people of all backgrounds.

Purpose of the role

• To administrate organisational databases and support in the collection and analysis of organisational data from across the charity
• To provide administrative support across the organisation including finance, operations fundraising and project delivery

Main duties and responsibilities:

Data Management

• Provide administration of stakeholder databases including funders, donors and service users
• Gather monitoring data from project leads for monthly dashboards
• Support the Head of Operations with the analysis and presentation of organisational data
• Support in the investigation and resolution of system issues across the organisation
• Support the Head of Operations in data protection compliance and GDPR
• Support with the development and implementation of monitoring and evaluation systems and tools to evidence impact

Administration

• Handle first line enquiries across all the charity’s communication platforms (telephone, email, website) maintaining good stakeholder relationships
• Manage information and online filing, using Office 365
• Perform administration and support for IT and communication systems
• Assist the Chief Executive and Finance Manager with administration support including generating financial and other reports
• Support in the efficient use of premises and manage purchasing, leases/ bookings
• Provide administrative and data management support to the charity’s projects and social enterprises
• Support the Finance Manager in the day-to-day management of the charity’s finances

Human Resources

• Assist the Finance Manager in processing staff wages, pension payments and payments to HMRC
• Support recruitment and induction processes for new staff and volunteers and undertake DBS checks where required
• Support with the improvement of staff & volunteer training and development
• Maintain accurate records of staff entitlements using our online HR portal

Other

• Make an active contribution to the overall work of Upbeat Communities through team meetings, staff training, awareness and fundraising events, and any other appropriate activities
• Be committed to, and work in accordance with Upbeat Communities’ Christian values and ethos, as well as adhering to all organisational policies and procedures

35 Hours per week

We won’t give up until everyone experiencing a mental health problem gets both support and respect. We provide advice and support to empower anyone experiencing a mental health problem. We campaign to improve services, raise awareness and promote understanding.

We have big goals over the next few years.

We’re going to be fighting for mental health in a way we never have before.

Together we’ll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.

Will you join us?

We are embarking on our new, three-year Data, Insight and CRM Strategy, to maximise our data as an asset, create an insight-driven culture and modernise our ways of working.

As part of this, we are introducing new tools, technology and processes to continually improve our data and CRM capabilities; and empower a digital-first approach.

If you know how to lead a Data & CRM Development Team, and you are confident in working with external suppliers to implement and manage a Modern Data Warehouse; Talend Data Integration Platform; and to transform our data architecture to seamlessly integrate data and analytics to drive an insight-driven culture, then this is the role for you!

You will need:

• Excellent management skills at a senior level with strong motivational and leadership qualities
• Experience of working at a senior level improving data quality, architecture and platforms management
• Robust Technical expertise and experience to manage our CRM technology stack (Dynamics CRM 365, Azure, Talend and DevOps as well as FastStats, PeopleStage or equivalent)
• Robust Agile Project Management and organisation skills with proven ability to plan, schedule, resource and continually evaluate concurrent projects from initiation through to warranty.

Closing Date: 5th July 2021

Mind reserve the right to close the vacancy to applications earlier, should we receive a high volume of strong candidates – therefore we encourage an early application.

This position will initially, in line with current and potentially future guidance, be based from home. Post lockdown this role will retain some flexibility but post holders will be expected to be in the office a minimum of two days thereafter (or more, depending on the arrangements of your team)

Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria.

We are looking for a Data Analyst to join a high performing Finance team to lead the analysis of financial data and work closely with other departments to monitor, gather and analyse qualitative data. The role will help provide management with useful insights into the data and external market factors that may influence it, and support the development of ECPR’s strategic vision.

We are looking for a dynamic, numerate individual, with good IT, analytical and communication skills to help ensure that key decisions are fully informed by reliable and relevant information. We are looking for someone who understands our values and is capable of making a significant contribution to the organisation’s ongoing and future success

The role will be predominantly office-based, although throughout the current pandemic the ECPR team has been predominantly home-based. ECPR has worked hard to ensure systems are in place to appropriately support the physical and mental wellbeing of staff during remote working.

You will have a high level of attention to detail, be devoted to ensuring data accuracy, and be flexible in adapting and changing working practices to best suit the needs of the organisation. You will be able to work equally effectively autonomously and collaboratively, and will be keen to take on the challenges of a new role and create a pivotal function that will support and develop all of the ECPR’s activities.

Data and Systems Consultant

Location: Senegal – Dakar preferred

Consultancy length: One year for up to 20 hours per month

Sightsavers are seeking an experienced Consultant who will support the electronic collection, management and analysis of data for various monitoring, evaluation and patient tracking activities across countries and programs.

The consultant will design and build data collection platforms, data visualization dashboards and reporting tools for each specific purpose. They will develop technical documentation as needed and support teams through processes to setup data collection activities; including remote setup of smartphones, configuring users and locations, etc, as well as supporting administrators with data quality reviews/data modifications and general system configuration.

As the successful consultant you will possess a degree (or equivalent) in computer science or systems technology, have experience in managing data in a health-related filed and have a background in working in the rural African context.

You will have analytical expertise, be able to work independently and be able to use DHIS2, CommCare, Metabase, QGIS/ArcGIS and programming languages such as SQL.

The consultancy will include occasional meetings in our Dakar office and the consultant must speak fluent English and French.

This is not an exhaustive list of duties, deliverables or required professional skills, please read the complete Terms of Reference (ToR) for further details.

Please ensure that you complete the Expression of Interest form (EOI) and attach it to your application along with any CVs.

Closing date: 27 June 2021

Sightsavers works to eliminate avoidable blindness and promote the rights of people with disabilities. Our vision is of a world where no one is blind from avoidable causes, and where people with disabilities participate equally in society.

We are truly committed to creating an inclusive culture which values and recognises diversity as something that will only ever make an organisation better. We encourage anyone to apply who possesses the qualities and behaviours outlined or who believes they have the propensity to learn them fast. You will be joining an inclusive and supportive team who welcome people from all backgrounds.

This is an exciting and busy time to be joining UK Youth as we prepare to launch our new strategy and  transform the way we work to ensure all young people are equipped to thrive and empowered to contribute at every stage of their lives. As a result  we are recruiting for a number of new roles designed to enable the organisation to grow, improve our ways of working and enable us to deliver to deliver our ambitious 2025 strategic plan.

UK Youth are currently looking for a dynamic and talented Data Officer to join our Research and Performance team to support with delivering robust data solutions to evidence our work.

The new Data Officer will support the team with developing robust and insightful evidence and analysis on how youth work delivers positive outcomes for young people, especially those from disadvantaged background. Reporting to the Assistant Director of Research and Performance, this role will support the department to shift the organisation’s approach to using data to drive impact. The role will work closely with the Research and Learning Manager who leads on our data, supporting with analysing, interpreting, and presenting data to others to support the organisation to improve its performance. You will influence decision making through the development of data insight and well thought through recommendations.

To thrive in this role, you need a strong background in quantitative research methods, statistical analysis and excellent Excel skills. We’re looking for someone with evaluation experience that can help us identify areas for improvement and grow our data collection processes to drive a stronger understanding of our impact. We’re particularly interested in candidates that have a background in not just data analysis, but also in presenting that data through visualisation tools and dashboards.

Who we are

UK Youth is a leading charity that exists to ensure all young people are equipped to thrive and empowered to contribute at every stage of their lives. We work with others to ensure that the youth sector is strengthened, supported, and that provision is youth-led, evidence-informed and delivers high-quality outcomes.

UK Youth plays a unique role in addressing; the lack of investment in the youth sector, the lack of cross sector understanding in how youth work makes a difference and the limited opportunities to embed effective solutions. These factors lead to mass inequality of access to youth services for young people. To find more about us and how we make an impact, please visit UK Youth Website.

Why work at UK Youth?

We are a value-based, passionate and committed organisation offering a friendly working environment with lots of opportunities for professional development and socialising (even whilst we are all working remotely!) from lunch and learn sessions, staff quizzes to virtual coffee meet ups.

UK Youth prides itself on being an Equal Opportunity employer and we would particularly welcome applications for this role from those who identify under one of the protected characteristics under the Equality Act 2010.

We value the differences that a diverse workforce brings and are committed to inclusivity, and to employing and supporting a diverse workforce. Our selection procedures ensure that people are treated on the basis of their relevant merits, experience, skills and abilities and that no individual receives more or less favourable treatment.

We welcome applications from groups currently under-represented in our organisation including BIPOC, LGBTQ+ and persons with disabilities. We are also currently underrepresented by men, and so are seeking applications from different backgrounds, cultures, age, experience and identity to bring a wide range of experience, ideas, views and insights to UK Youth.

What we can offer you

We offer a competitive range of benefits, good work/life balance, excellent learning and development opportunities and vibrant organisational culture.

• Flexible/Agile Working
• 27 days annual leave plus bank holidays
• Pension scheme (currently UK Youth match employee contributions up to 5%)
• Membership of our life insurance scheme which would pay-out up to 4 times your salary
• Employee Assistance Programme to support employees both professionally and personally
• 20% discount off bookings at Avon Tyrrell our New Forest Outdoor Centre including, camping, lodges and outdoor activities.
• Cyclescheme and Techscheme

How to Apply

If you would like to be considered for this fantastic opportunity, please click on the link and complete an application via our completely anonymised recruitment system (provided by Applied)

• Closing date for applications will be midnight on the 20th June 2021
• A pre-interview task will be arranged for the week commencing 21st June with first round interviews due to take place 29th June 2021

As this role involves working in a regulated environment with young people, any offer will be conditional to satisfactory background checks which include criminal record check and employment reference.

As part of the recruitment process UK Youth will be gathering and uses certain information about you. For further information regarding this please review our Data Protection Privacy Notice which explains what data of yours we process and how we use it.

Data Project Officer  

1 Year Fixed Term Contract

Full-time (40 hours per week inc breaks)

£23,801 per annum

STOP THE TRAFFIK is a groundbreaking charity established in 2006, working with communities across the world to assist in preventing modern slavery & human trafficking.

STOP THE TRAFFIK has been at the forefront of developing an intelligence-led approach to human trafficking prevention.  Our working model brings together high level organisations, cutting edge technology and the drive and determination of teams of people passionate about the work they do.

We are now seeking a Data Project Officer to join our dynamic team based at our office conveniently situated in Central London. The Project Officer will research human trafficking activity across the globe; ingest, transform and analyse data; and produce assessments which will form the basis of STT’s intelligence-led initiatives and targeted responses.  We aim to generate targeted action, build resilience and systemically disrupt human trafficking.  Are you up for the challenge and want to be part of our journey, making a difference in vulnerable countries? 

Supported by the Project Manager, some of the activities the postholder will do include:

• Work in collaboration with a variety of partners (companies, NGOs, local authorities, police, and others) to source data, set up secure data sharing, communicate data collection templates and present summarised insights back to different groups
• Work with  TAHUB to improve intelligence and action within STT
• Work with partners to design and launch enhanced data visualisations around human trafficking

To be successful in this role you will have:

• Proven experience in roles relevant to the JPDS such as, but not limited to:

• Data analyst
• Data lead
• Database developer
• Data scientist
• Data engineer

• Excellent time-management and communication skills
• Ability to craft content targeted at specific audiences with a strong ability to interpret feedback and data
• Ability to juggle several projects at once at different stages of the process 

In return you will be rewarded by working with a supportive and friendly team, working on an interesting high profile, global issue, conveniently based in our Central London office.

This is a rolling advertisement.  CV’s will be considered as they come in and we will appoint when we find the best candidate.  Early applications are recommended.

STOP THE TRAFFIK supports Equal OpportunitiesRegistered Charity No. 1127321

Data Officer

Altrincham, Greater Manchester

Full Time (potential for part time)

Salary: £22,183 to £27,041 per annum

Our charity is on an incredible journey and this is a hugely exciting time to join our team. We have been fortunate to have increased our fundraising and marketing activity and income this past year. We are looking forward to continuing to adapt to the new charity landscape during a time when vegetarian and vegan lifestyles are being embraced by more people than ever. You can be a key part of this delivering our data strategy to reach out to more people going and staying vegetarian.

The post holder will maintain the quality of data stored within the Raiser's Edge database by reviewing data quality issues, data management processes and coordinating user training, as well as managing large-scale data uploads and extracts.

If you can demonstrate that you uphold our vegetarian values in your personal life, and want to use your strong data and analysis skills to help us increase our income and activities, then this role might just be for you.

How to apply

To apply for this post, please send a letter detailing how you meet the criteria set out in the person specification along with your CV.

The closing date for applications is 9:00am Monday 5 July 2021.

Interviews will take place on Wednesday 14 July 2021.

The Vegetarian Society aims to be a positive employer. We operate a 35-hour week, flexible working-time scheme and stakeholder pension. We offer 33 days annual leave including public holidays, among other benefits.

If you have any queries regarding the post, please get in touch and ask for Fay.

About WSUP

WSUP is a not-for-profit company that helps transform cities to benefit the millions who lack access to water and sanitation. We were created in 2005 as a response to the urban explosion that has left many cities unable to provide basic services, such as access to a toilet or drinking water, to low-income communities. We work alongside local providers, enabling them to develop services, build infrastructure and attract funding so that they can reach low-income communities.

We work in seven countries in sub-Saharan Africa and Asia, supported by an office in the UK. Since inception we have helped over 23 million people access improved water, sanitation and hygiene services.

About the role

This is an exciting opportunity to make a significant difference to WSUP’s work in low-income communities across sub-Saharan Africa and Asia. As the Data and Impact Officer, you will work closely with the Senior Design and Learning Analyst to refine the way WSUP tracks our global impact and our progress towards the goals in our 2020-2025 Business Plan. You will own the reporting processes that feed into this, collaborating with country programme teams to help them track project achievements. You will be closely involved with the implementation of selected projects, providing analytical support including oversight of household survey design and data collection. Finally, you will provide support to wider project- and organisational-level learning processes, as part of WSUP’s new Learning & Development Strategy.

Application deadline

27th June 2021

Interviews

Interviews will be conducted the week commencing 28th of June. These can be remote or in-person at WSUP’s office in London Blackfriars. 

The full job description can be found below.

To apply for this position, click the apply button below.

Please note: This job is based in the United Kingdom. Applicants must have the right to work in the United Kingdom at the time of application. Please do not apply if this is not the case.

Job Description

Overall purpose

The primary function of the Data and Impact Officer is to support WSUP’s impact reporting at a global level, while working closely with project teams to provide analytical support with baseline and endline surveys, ongoing monitoring, and other tasks connected to project implementation and project learning.

Main responsibilities & tasks

1. Support roll-out of WSUP’s 2020-2025 M&E framework

• Support revision of WSUP’s existing tools and development of new tools to monitor WSUP’s achievements against the vision outlined in the 2020-2025 Business Plan.
• Management of WSUP’s global monitoring data and the quarterly reporting processes that feed into this.
• Analysis of WSUP’s global monitoring data to produce reports for WSUP’s funders.

1. Detailed analytical support to specific projects

Analysis tasks in collaboration with country programme teams and UK programme support staff. These vary by project but may include:

• Drafting Terms of Reference documents detailing Consultant support required within a project, and subsequent review of received bids.
• Design of data collection tools and analysis plans for assessing project impacts and for ongoing monitoring and learning processes.
• Survey design support and technical backstopping of survey data collection through the cloud-based mWater tool.
• Analysis of survey data and data generated by project activities to assess impacts and identify learnings.
• Analysis of third-party data as and when required in support of project design or delivery. For example, this could involve analysis of water utility pressure data to understand the impact on supply hours and operating pressures of a recent change in the network, or analysis of the financial performance of a faecal sludge management business.
• Mapping of project initiatives using GIS tools.

1. Ownership of specific initiatives within WSUP

• These will be defined in partnership with the successful candidate, depending both on WSUP’s requirements and the candidate’s skills/interests. These could include:
  • Development of revised light-touch sustainability assessments for completed WSUP projects.
  • Development of revised approaches to assess project inclusivity across gender, disability, income, and other aspects.  
• Training to country-level Monitoring and Evaluation leads across the organisation.
• Development of certain components of WSUP’s 2020-2025 M&E framework.

1. Contribution to wider learning activities

Although subsidiary to the impact reporting and project support aspects of the role, the successful candidate will be expected to contribute to wider learning activities as part of WSUP’s Learning & Development Strategy. This may involve working closely with Head of Evaluation, Research & Learning and with Senior Design & Learning Analyst to provide the following: 

• Support to preparation and follow-up of end-of-project and quarterly reviews of project learning, helping to ensure key learnings are cascaded to key teams and individuals across the organisation.
• Support to cross-country learning initiatives, potentially including cross-country workshops and webinars, as part of WSUP’s Learning & Development Strategy.
• Support to documentation of project learnings for internal and external audiences, potentially including process documentation, blogs and publications.
• Specific inputs to the design and delivery of diverse project-level research activities.

Person specification

Evidence that applicants meet the essential criteria will be assessed by the following methods: Application (A) Interview (I), Test (T), as indicated below.

Essential

Qualifications and experience

• Master’s degree in an area which includes analysis of quantitative and qualitative data (e.g. public health, engineering, social sciences, statistics) (A)
• Track record in delivering projects successfully to tight deadlines (A) (I)
• Experience working with large datasets including experience collecting, managing, analysing and presenting numerical data clearly and concisely (A) (T)
• Experience with qualitative data collection and analysis, including Key Informant Interviews (KIIs) and Focus Group Discussions (FGDs) (A)

Knowledge

• Experience designing and implementing household surveys (A) (I)
• Knowledge of different survey design approaches (I)
• Understanding of tools and platforms available for data collection (I)
• Basic understanding of key issues in the water and sanitation sector (I)
• Experience developing project Theories of Change (A) (I)

Skills and abilities

• Knowledge of GIS software (A) (I)
• Knowledge of core statistical concepts (I)
• Proficient in MS Excel (T)
• Strong verbal and written communication skills (T) (I)

Other

• Self-motivated with ability to drive own work forward (I)
• Ability to work under pressure and meet deadlines (I)
• Keen interest in international development issues (I)
• Commitment to the WSUP vision and values, specifically including willingness to engage with complex challenges; willingness to seek different perspectives; and capacity for reflection. (I)

Desirable

Qualifications, experience, knowledge, skills

• Advanced French language
• Basic Portuguese language
• Experience working with QlikSense BI software
• Experience working in Africa or Asia or with teams based there
• Experience with the mWater survey management tool
• Willing to undertake short trips to WSUP country programmes if required by the specific project support being offered. This also depends on the Covid-19 situation and FCO advice.

Job title: Clinical Administrator

Reporting to: Clinical Administration Manager

Place of work: Nafsiyat Intercultural Therapy Centre

Unit 4 Lysander Mews, Lysander Grove, London N19 3QP

Hours: Mon-Fri, 9:30am-5:30pm

Salary: £21,000

Purpose of the Job

To provide efficient administrative support for the delivery of a therapeutic service; primarily to provide good customer service to both clients and external organisations, accurately maintain the client databases, and perform other general administrative duties for the smooth running of the office.

Main Duties and Responsibilities

1. Provide professional administrative support to ensure the smooth and efficient running of Nafsiyat’s clinical services.
2. Daily collection and inputting of data, and maintenance of databases.
3. Manage sensitive data/information with discretion and confidentiality.
4. Liaise with therapists internally and other stakeholders externally to ensure that referrals and appointments are followed up.
5. Provide user friendly and efficient front-of-house receptionist service.
6. Answer enquiries regarding the services offered.
7. Process mail by receiving and recording all incoming and outgoing post.
8. Prepare written correspondence to in relation to clients and their appointments.
9. Regular communication via telephone/email/video platform.
10. Keep accurate and up to date records and to maintain clear filing systems, both IT and paper based.
11. Provide reports, as requested, on therapy activity using various databases and spreadsheets.
12. Coordinate and service room booking.
13. Work collaboratively with clinical colleagues to ensure seamless client-centred service.
14. Provide support to Clinical Administration Manager, Clinical Lead, and other senior staff.
15. Carry out all aspects of the role in a satisfactory manner and within the guidance of the Nafsiyat’s Mission, Values and Strategic Objectives.
16. Undertake any other duties commensurate with the role of Clinical Administrator in relation to the provision of the services offered by Nafsiyat, when requested.

PERSON SPECIFICATION

Experience

At least 2 years’ experience of working in a patient or client centred environment.

Experience of working with either patient or client system and data management.

Administrative experience within a mental health and/or clinical and/or charity setting.

Education/

Qualification

Educated to diploma level or equivalent in Business Administration or related field.

Skills/Knowledge

/Abilities

Ability to carry out calculations and collate statistical information.

Ability to communicate effectively, verbally and in writing.

Organised, methodical and capable of extremely accurate work.

Ability to work on own initiative with a problem-solving approach to the work.

Supports colleagues and keeps others informed of key issues that affect them. Promotes positive & productive team working. Is approachable and cooperative.

Interpersonal skills to be able to interact professionally and courteously with clients, colleagues, other service users and professional contacts.

Highly developed IT skills (especially Microsoft Office and virtual meeting technology).

Ability to work under pressure to deadlines and deal with conflicting priorities effectively.

Flexible approach to work and a helpful attitude in supporting the team.

Ability to represent the organisation externally e.g., at meetings with stakeholders.

Clear understanding of respect and confidentiality.

Ability to cope with sensitive and/or emotive material.

Flexible to work remotely or face-to-face as required.

OTHER INFORMATION

Equal opportunities

The post holder must at all times carry out their responsibilities with due regard to Nafsiyat’s Equal Opportunities Policy.

Health & safety

All employees are subject to the Health and Safety at Work Act. The post holder is required to pro-actively comply with their duties as described in Nafsiyat’s Health and Safety Policy.

Confidentiality

All employees are required to work in a confidential manner in all aspects of their work with regard to Nafsiyat‘s Code of Ethics and practice, data protection and other relevant policies.

Safeguarding

Nafsiyat is committed to safeguarding adults at risk and children, and we require all staff and volunteers to share and demonstrate this commitment.  The successful candidate will have to meet the requirements of the person specification and will be subject to pre-employment checks including a health check, an enhanced DBS check and satisfactory references.

HOW TO APPLY

Please submit a CV and cover letter (no more than 2 pages) detailing your suitability for this position according to the person specification, stating when and where skills and experience were gained. Applications without a cover letter detailing suitability, won’t be considered.

Deadline: 5pm, Thursday, 24th June 2021

UNHCR, the United Nations Refugee Agency is offering an exciting international contract as Associate Fundraising Data Analyst Officer (Europe) with working from home in the Netherlands.

Title: Assoc. Fundraising Data Analyst Officer (Europe)

Duty Station: The Hague, Netherlands (working from home)

Contract Type: International Specialist, IICA-1 (equivalent to P2)

Duration: 1 July 2021 - 31 December 2021 (renewable contract)

Application start date: 03 June 2021

Application closing date: 16 June 2021

The United Nations Refugee Agency (UNHCR) is the world’s leading organization in helping and protecting the millions of people forced to flee their homes because of violence, conflict and persecution. We deliver life-saving assistance, including shelter, food and water while also safeguarding fundamental human rights, safety and dignity.

UNHCR is almost entirely funded by voluntary contributions from governments and private donors. PSP Europe is one of the five regions of the PSP Unit, with the remit to increase awareness of UNHCR and raise funds from the private sector (individuals, corporates, foundations) in the region. The PSP Europe region has grown significantly during the past seven years and as part of this growth has expanded its operations in the Netherlands, Belgium, Switzerland, Denmark and France.

PSP activities in European markets include acquisition of donors via a mix of channels such as digital, direct mail, press ads, face to face and lead generation as well as stewardship communication via telemarketing, email and direct mail. Most markets in Europe are currently using global or local instances of Salesforce as their main CRM.

In this context, PSP Europe is looking to recruit an experienced Fundraising Data Analyst to support European offices with advanced analysis, segmentations, prospecting and overall fundraising reporting to further their marketing activities and income generation.

Organizational context

The Private Sector Partnerships (PSP) Services works in different regions: Europe, MENA, Americas, Africa, and Asia, and further decentralizes at local levels.

The position will be part of UNHCR’s Private Sector Partnerships Unit, which sits within the Department of External Relations (DER) responsible for mobilizing resources to enable UNHCR’s refugee response programming around the world. The Assoc. Fundraising Data Analyst Officer (Europe) position will be part of PSP Europe Regional team.

The position

We are seeking a dynamic and proactive team player, who is able to work independently as well, with a strong interest in fundraising, to become a steady and reliable asset to the UNHCR fundraising operation within PSP Europe.

The post holder will collaborate closely with the global Strategy and Analysis team, regional colleagues and external vendors, and will support European offices with advanced analysis, segmentations, prospecting and overall fundraising reporting to further their marketing activities and income generation.

We are looking for someone who is passionate about drawing business insight, inform decision-making and provide responsive program development and impactful reporting to stakeholders.

Duties and responsibilities

Under the supervision of the PSP Officer (Southern Europe), the Associate Fundraising Data Analyst Officer (Europe) will perform the following duties:

1. Reporting & Analysis

• Maintain and improve the way UNHCR markets in Europe collect, interpret and use data;
• Play a key role in helping the local team analyze performance of donor acquisition and retention activities and donor prospecting by creating reports and dashboards;
• Create market-based reports and dashboards in Salesforce for quarterly reporting;
• Assist markets with the set-up of data visualization tools to help provide real time and easy to read data insights;
• Translate real-world and business scenarios into meaningful data flows and frameworks;
• Shape the way markets work with data, in line with our aim to create a single supporter view and donor-centric experience;
• Assist local teams with data segmentation and list exports/imports;
• Monitor data quality and integrity and provide advice on data hygiene improvements;
• Ensure data is collected and maintained in compliance with local GDPR regulations;
• Advice markets on analytics and reporting frameworks based on their local business needs and in line with the Global Data Strategy;
• Work with the Global Strategy and Analysis team on market Life-Time Value (LTV) and Propensity model analysis and other similar reporting and analysis.

2. Documentation

• Ensure that documentation is created for any new configuration of local database, new reports set-up and integration with third parties;
• Document new policies, data procedures and training materials by market;
• Develop and maintain documentation such as user guides and best practices.

3. Provide support to local users

• Act as a first line of support for any data analytics and reporting requests in the markets;
• Advice and support local markets on database configuration improvements, KPIs for data analysis and visualization tools as requested;
• Lead on design and delivery of training and training materials to new starters/teams or existing staff/teams nationally (via Webinars, group or individual face to face);
• Build capacity and promote database user adoption in region;
• Participate in improving and developing local team processes and adopting best practices, including sharing skills and knowledge within the team.

Essential minimum qualifications and professional experience required

The ideal candidate will be required to have:

• Bachelor’s Degree or higher in in Economics/Business Administration or relevant discipline with a substantial quantitative analytical component (e.g. statistics, economics, management science/operations research, finance or data analytics, social research methods);
• Minimum 3 years of relevant experience with Undergraduate / Bachelor’s degree, 2 years of relevant experience with Graduate / Master’s degree, or 1 year relevant experience with Doctorate / PHD degree as a marketing/fundraising analyst;
• Work experience with fundraising and non-for-profit operation is preferred;
• Understanding of the Data Protection Act / GDPR and all relevant legislation in different European markets;
• Experience with Salesforce NPSP (nonprofit cloud) is preferred;
• Experience with Sales Cloud and Service Cloud is preferred;
• Experience using Salesforce data tools is preferred;
• Experience with propensity models and tools is preferred;
• Knowledge and experience of CRM database- preferably Salesforce;
• Strong experience with using complex datasets from multiple sources;
• Advanced analytical techniques;
• Ability to present data insights using data visualisation tools (Power BI / Tableau / Qlikview / QlikSense);
• Very good knowledge of quantitative data analysis software (Excel proficiency required; Microsoft SQL, Visual Basic, R or Python);
• Excellent verbal and written communication skills, with the ability to inclusively communicate statistical and technical findings in an easy-to-understand manner to key stakeholders;
• Ability to work independently as well as part of a team;
• Ability to collaborate with others, with flexible and positive attitude;
• Strong organizational skills and ability to prioritize tasks;
• Excellent problem-solving skills;
• Ability to work confidently under pressure to deadlines;
• Strong customer service approach;
• Excellent verbal and written English language required; knowledge of another UN language is desirable.

Location

The successful candidate will be officially assigned to the Hague, the Netherlands, but will be working from home.

Conditions

The position is associated with a yearly contract, valid until end of the year, with possibility of renewal. It is a full-time role with working hours starting from 9 AM to 6 PM, Monday to Friday (40 hours per week).

The salary is in line with the UN International Professional Salary scale.  

Due to the international status of this position, residents of the Netherlands cannot be considered eligible for this vacancy.

Have a keen eye for detail? Interested in homelessness? Passionate about Data Protection and upholding people’s rights?

About the role

This role offers the opportunity to learn about Data Protection Legislation, utilising them to empower people who’ve experienced homelessness. The successful candidate will lead and coordinate Data Subject Access Requests, carry out data protection training in services and investigate data incidents. You’ll also be answering day-to-day queries from staff to ensure that information is processed lawfully and proportionately across the organisation as well as generally supporting the Data Protection Manager.

The Information Security Team looks to empower our clients to understand the rights they have over their data and ensure it is being stored and shared lawfully.

What we’re looking for

The ideal candidate will be willing to research and understand the complexities and nuances of Data Protection, with the ability to break these down so they’re digestible and easy to understand. You’ll be able to creatively apply this understanding, in line with internal policies to support services with their interesting and versatile queries. This role would be ideal for someone who likes processes, has a great eye for detail, and is able to move effectively and meaningfully between tasks as priorities change.

The candidate will have a desire to support clients to exercise their Data Protection rights, as well as supporting staff to fulfil these requests in line with legal timescales.

However, above all we are looking for inspirational, committed individuals who have a genuine desire to support people to transform their lives.

What we offer

Excellent Development and Growth Opportunities

• We hold Investors in People Gold accreditation – one of just 3% of Housing Associations to achieve this. 82% of staff who took part in the survey say St Mungo’s is a great place to work.
• We are committed to developing all of our staff via routes such as secondments, transfers and promotion. In 2019 35% of our vacancies were filled by internal promotions.

A Diverse and Inclusive Work Place

• Equality, diversity and inclusion are central to the organisation's values and how we work.
• We are proud of our commitment to diversity and inclusion and have 8 great Diversity Networks to support clients and staff from different backgrounds so they are able to be their best selves.

Flexible Working and Pension

• We are committed to maintaining your work/life balance. We offer 25 days annual leave, and operate a very popular Flexi Time scheme, which allows you to supplement your annual leave entitlement. After 5 years, staff annual leave entitlement increases to 28 days.
• St Mungo’s contribute 4% of your gross annual salary, and you are able to enrol in the Defined Contribution scheme following a successful probationary period in which the employer contribution is 6%.

What we do

At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 we supported nearly 30,000 people who were either homeless or at risk of becoming homeless. Our staff are crucial to making this happen.

How to apply

To find out more and apply please go to the St Mungo’s careers page on our website.

To view the job description and guidance on completing your application form, please click on the ‘document available’ tab at the top of the advert page on our website.

Closing date: 10am on 17 June

Interview and assessments on: 29 and 30 June, to take place via video call

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

The job of a Save the Children's UK Data Import and Integrity Executive is varied and fulfilling.

• Are you confident in using SQL and MS Access?
• Do you have a good understanding of and experience in relational databases?
• Do you have thorough attention to detail, ensuring complete accuracy, even when under pressure?
• Are you motivated by our vision of creating a world where every child doesn't just survive, but thrives, and can go on to change the world?

If the answers to these questions are yes, we would love to hear from you!

About Us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

Job Purpose
As Data Import and Integrity Executive, you will play a key role in ensuring supporter's donation & personal data are processed with speed, accuracy & compliantly. You will be part of a dedicated team that ensures all the data that drives our Fundraising and Advocacy income streams is imported to schedule and with total accuracy. You will support the drive to improve data integrity within the CARENG database, helping to identify root causes of issues and supporting the development of robust solutions to improve this area.

This role will give you the opportunity to directly impact the fund services delivered to our children and with a personalised development plan, you will be supported to evolve in the career you want. 

Key accountabilities:

• Managing the process of uploading data onto the CARENG database so that all supporter transactions, contact details, preferences and other data are continually updated and always accurate, meeting set targets to ensure visibility to the teams within Fundraising & Marketing of the performance/status of imports
• Supporting the development of robust processes that drive improvements in data integrity ensuring improved reliability of the data held on CARENG
• Ensuring compliance with all relevant laws, e.g. true and proper capture of Data Protection preferences, correct capture of Gift Aid Declarations
• Working with key suppliers and internal account managers to ensure they deliver the services promised, with the efficient and timely transfer of data to agreed protocols
• Supporting the development of the CARENG database to meet the continually evolving needs of the user, including the testing of any database upgrades
• Supporting the development of processes for new products including: sense-checking Import briefs, scoping out requirements and devising processes for the accurate and timely import of data to meet both fundraiser and supporter expectations
• Ensuring all business rules and processes, including user guides, are thoroughly documented and signed off by the business
• Supporting the work to identify improvements to processes that exploit opportunities for increased efficiencies and automation using Talend, our ETL automation software, helping to reduce the need for manual intervention as much as possible
• Working closely with colleagues in the wider Supporter Data and Operations Department to provide coherent, practical and valuable support to internal clients
• Running, as required, selections & extracts from the CARENG database following predefined processes
• Provide front end CARENG training for Fundraisers.

Essential Technical Skills:

• Good understanding of and experience in using relational databases
• Thorough attention to detail, ensuring complete accuracy, even when under pressure
• Experience and skill at managing, developing and communicating data protocols, file transfer arrangements and data integrity
• Excellent and proven communicator with the confidence to explain technical issues in a simple and engaging manner to a wide range of audiences, through a variety of means
• Strong problem solver, able to deliver innovative and effective solutions
• Resourceful at managing own time, especially balancing routine work with more complex projects to ensure everything is completed to schedule with total accuracy
• Strong numeric and verbal reasoning skills
• Experience using the CARENG database and Talend software (desirable)
• Expertise in managing large scale imports
• Confident in using SQL
• Confident in using MS Access.

Personal Skills:

• Strong and collaborative team player
• Proactive, resourceful and flexible with the ability to prioritise heavy workloads to meet tight deadlines.

Save the Children UK is committed to diversity and equality of opportunity in all aspects of our work both external and internal. We strive to be an inclusive employer and particularly encourage applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBT+, from Black, Asian and Minority Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions, and from less advantaged socioeconomic backgrounds.

Volunteering Matters  

At Volunteering Matters we use volunteering’s unique power to bring people together and build stronger, more resilient communities across the UK.

We bring people together to resolve some of society’s most complex issues.  From social isolation and loneliness; improving health and wellbeing; building skills, confidence, and opportunity; to ensuring young people can become change makers in their community, the impact that we make is great.  And we won’t stop until everyone in the UK has the opportunity to thrive.

People-led and impact driven, we are a national charity that is deeply embedded in local areas across the UK.  We operate in five regions: London and the South East; Wales and the West of England; East of England; the Midlands and North West England; and Scotland and North East England.  We also have an Employee Volunteering Team with over 25 years’ experience, acting as a broker to provide tailor-made solutions to employers. We turn local knowledge and energy into action and progress, building stronger communities and a better future for all.
 
This is an exciting time to be joining the team.  We’re changing the way we work to meet new ambitions and make sure our impact continues to grow alongside out business.

Volunteering Matters Milton Keynes  

Volunteering Matters is the provider for the Volunteer Drivers’ Service in Milton Keynes. Driving schemes are a lifeline to some older and more vulnerable people who find it hard to get out of the house. Volunteer drivers support people to medical appointments, including hospital, local surgeries, dentists and opticians. Volunteer drivers are recruited, trained, and supported by Volunteering Matters. The MK Volunteer Drivers’ Service also encompasses Telephone Befrienders in its volunteering offering.  Providing a catch-up call to vulnerable older people to ascertain their needs.
 
Presently, we are responding to the local need supporting journeys to Covid-19 vaccinations, vital medical appointments, errands, and for vulnerable and critical worker children.  Alongside supporting older and isolated persons remotely by telephone befriending.
 
Volunteering Matters in Milton Keynes also delivers Grandmentors, an intergenerational mentoring project for care experienced young people, Stepping Stones, a mentoring project supporting children and young people transitioning from long-term inpatient mental health settings through mentoring, and RSVP – Retired and Senior Volunteer Programme, part of a wider national family of volunteer-led projects which in MK offers a Pen and Brush Group and a grief and loss café. 

Volunteering Matters requires an experienced Administrator to join the Milton Keynes Team with a primary focus on the MK Volunteer Driver’s Service, but also encompassing wider support of the other delivery areas in the team. We are looking for someone who can work flexibility and demonstrate an understanding and commitment to our organisational values.

Purpose of the role 

To provide efficient and effective administrative support to the Delivery Team in Milton Keynes 

Key Duties: 

• Providing  business support to this will include answering the telephone, taking messages and signposting accordingly, taking minutes and notes at meetings, writing and replying to letters and e-mails

• Supporting with onboarding volunteers and beneficiaries

• MaintainIing accurate records, including inputting data and regularly auditing data on a database and spreadsheets

• Processing volunteer applications and collecting references in accordance with organisational processes and data protection regulations 

• Supporting the Delivery Team to collect monitoring and evaluation data for Volunteering Matters projects and programmes

• Supporting the Delivery Team’s compliance record-keeping, maintaining Data Protection, Health and Safety and Safeguarding records

• Assisting with finance related tasks including producing and processing invoices, raising purchase orders, monitoring payments and deliveries, administering volunteer expenses and maintaining accurate financial records

• Assisting with the effective distribution of information to volunteers, colleagues and external agencies, including large scale mailings and e-bulletins to volunteers

• Contributing to joint working and teamwork across Volunteering Matters 

Experience/Skills and attributes: 

• Good, accurate administration skills, including keyboard, word processing and data entry skills

• Excellent communication skills, both oral and written, including telephone and reception skills

• Good working knowledge and proven proficiency in using key software including Office 365, Microsoft Word, Outlook, Teams and Excel, and competence in the use of databases and web-based applications such as Canva. 

• Good financial administration and numeracy skills

• Proven planning, time management and organisational skills

• Ability to work on own initiative

• Proven experience of working effectively as part of a team

• A demonstrable commitment to high standards of customer care

• Understanding of and commitment to Equality and Diversity

• Understanding of and commitment to Data Protection and confidentiality.

• Understanding of and commitment to Safeguarding

The job description is intended to include the broad range of responsibilities and requirements of the post. It is neither exhaustive nor exclusive but while some variations will be expected, these will be at an appropriate level for the role. 

Volunteering Matters is committed to Equal Opportunities. 

As users of the disability symbol, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancies. 

As an organisation which prides itself on inclusiveness, we aim to make our recruitment process as accessible as possible. Therefore, if you would prefer to submit your expression of interest in a way other than a standard cover letter, please contact us to discuss what would work best for you. 

Benefits package: Pension, unlimited annual leave, fully flexible working, cycle to work & season ticket loan. 

To apply please visit the Volunteering Matters website.  

Your supporting statement is of equal importance to us as your CV and is a key part of our shortlisting process. It is an opportunity for you to outline your experience and credentials directly to the details of the post. 

Volunteering Matters is committed to the provision of equal opportunities in employment and accordingly wishes to ensure that no job applicant is treated less favourably on unjustifiable grounds. To assist in the monitoring of our performance in relation to equal opportunities you are requested to complete the enclosed monitoring form. The questionnaire is for statistical purposes only. Upon receipt it will be separated from your CV and cover letter and will not form part of the selection process. 

Please note: Due to the volume of applications we receive if we have not contacted you by the interview date it means that on this occasion, we are unable to take your application further. 

GDPR Statement 
If you apply for a role with us, we will retain your contact details including your name, address, email address and phone number to help us manage your application for up to 6 months.  We will not use your personal data for any other purpose or share it with any third party. You can contact us at any point to update your personal information or ask us to delete it from our records. 

Full Time – 35 Hours

We have big goals over the next few years.

We’re going to be fighting for mental health in a way we never have before.

Together we’ll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.

We’re Mind, the mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness and promote understanding.

We are embarking on an exciting phase of our CRM and data selections journey, introducing new tools and processes. If you know how to lead a Data Selections Team, and you are confident in leading the implementation of FastStats and PeopleStage, utilising the full range of these tools to develop and integrate supporter journeys by facilitating the creation of automated marketing campaigns, then this is the role for you!

You will need:

• Excellent team management skills
• Experience of project management involving colleagues from other teams
• Experience of running complex data selections and segmentations using a range of analytical tools including SQL and FastStats and producing analysis to inform marketing strategies
• Experience of working on the design and implementation of new systems for data selections

You will join the Data and CRM Team as Data Selections & Campaign Automation Lead.

You will be managing two Data Selection Analysts, and will be responsible for working with teams from across the charity to manage our campaign production schedule, together with providing support to devise and extract accurate and targeted selections to enable our charity to communicate with the right supporters at the right time in the right way, identifying opportunities for growing income.

This position will initially, in line with current government guidance be based from home, with an expectation of being home based for the next six months or until updated government guidelines are published. However, if / when government guidelines change the role may then revert to being office based, whilst retaining some flexible working options.

Equality & Diversity

We value the power of diversity. We embrace the different perspectives that each of us bring. We are creating an inclusive working environment where everyone is appreciated for being authentic and bringing their whole selves to work regardless of race, gender, age, religion, identity and experience.

We are committed to becoming truly anti-racist in everything we do and ensuring that all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

Please view the attached job description and person specification for the full list of duties and responsibilities.

Closing Date: 28th June 2021

Our strategy has becoming an anti-racist organisation right at the centre of our work. 

A little bit about Mind

We won't give up until everyone experiencing a mental health problem gets both support and respect.

We provide advice and support to empower anyone experiencing a mental health problem. We campaign to improve services, raise awareness and promote understanding.

Our goals:

• Supporting people likely to develop mental health problems, to stay well.
• Empowering people who experience a mental health problem to make informed choices about how they live and recover
• Ensuring people get the right services and support at the right time to help their recovery and enable them to live with their mental health problem
• Opening the doors to people with experience of mental health problems participating fully in society
• Gaining equality of treatment for people who experience both mental health and other forms of discrimination

Our values underpin everything we do. They are:

• Open: We reach out to anyone who needs us.
• Together: We're stronger in partnership.
• Responsive: We listen, we act.
• Independent: We speak out fearlessly.
• Unstoppable: We never give up.