Cord is an international charity based in the UK that has been working for over 50 years to build and transform relationships across a range of contexts in South-East Asia and Africa.

Cord’s vision is of a world where people can live in the fullness of peace; having the freedom to flourish and live free from fear. We work with people in highly sensitive and oppressive contexts to transform dysfunctional relationships between civil society and powerholders into those that create peaceful & inclusive societies.

Cord currently operates with a team of 32 staff across five countries. There is a small team in the UK of mostly home workers and there is an admin office in Coventry where essential functions are performed. Meet–ups between UK team members take place in and around the Coventry office. This role will provide logistical support for team meet-ups in the UK and will manage the admin office. In addition the Administrator will provide general operational support to the Leadership Team.

Cord has a loyal and committed UK supporter base consisting of individuals, churches and other groups. A key part of this role is to process donations from supporters and update the donor database. Keeping accurate records of donations helps Cord’s fundraising team to deliver excellent supporter care.

This role would suit someone who is proactive and can anticipate the needs of others, someone who is well organised, can maintain accurate records and follow processes in an organised and timely way.

Job Purpose:

• To process donations from supporters, issue thank you letters and maintain accurate records on the donor database

• To manage the admin office as a hub that serves the UK team well 

• To provide general operational support to the Leadership Team in the areas of finance, human resources, IT, and internal communications 

Areas of Responsibility:

Donation processing and record keeping: 

• To take donations from supporters arriving by post or electronically including processing credit card donations, e-shop and receiving cash 

• To record and process standing orders/direct debits received by Cord 

• To input entries on the fundraising database including to input donor income and keep donor records up to date

• To maintain gift aid records and support the preparation of gift aid claims 

• To follow income processes and coordinate closely with the Finance Officer

• To write thank you letters to donors 

• To support the fundraising team with fundraising activities as needed 

Office management of the Coventry admin office: 

• To ensure the admin office is kept in good order

• To provide a phone reception service

• To manage the office mail and couriers 

• To monitor organisation email boxes 

• To manage stationery supplies for the admin office

• To manage office filing systems to ensure records are kept in good order and kept to a minimum 

• To coordinate with office suppliers and contractors such as cleaning contractor, building agent, photocopier provider, among others. 

• Maintain keyholder register and distribution/collection of keys 

• To fulfil Health and Safety requirements in the admin office undertaking necessary assessments and maintain records (e.g. risk assessments, visitor log, H&S log, site inductions)

• To induct staff on Health and Safety in the office, when home working and working elsewhere and ensure all staff members understand their health & safety responsibilities, including workstation assessments

• To be a UK Office fire warden and first aider 

• To provide logistical support for UK team meet-ups and events

General operational support to the Leadership Team: 

• To carry out some routine finance tasks such as verifying petty cash counts, being a bank signatory, to review authorised expenses and process payments as requested 

• To provide human resource support such as with recruitment processes, DBS applications, reference checks 

• To keep organisation records and shared resources up to date (e.g. password lists, address/contact lists, schedules) 

• To support with management of IT including with SharePoint maintenance and access, email set up, and hardware/software distribution 

• To support the Leadership Team to carry out day to day tasks as required 

Closing date: Saturday 20th February 2021, at 23.59 GMT

Applications will be reviewed on an ongoing basis and interviews will be organised according to availability. As such, the application window may close prior to the date above if a suitable candidate is appointed.

Cord is an equal opportunities employer

RFEA are looking for a highly motivated Salesforce Administrator to lead the ongoing development of a Salesforce Non Profit Success Pack (NPSP) deployment across our Veteran's services. This role is part technical, part project manager, part administrator and part Salesforce analyst responsible for executing the day-to-day configuration, support, maintenance and improvement of our Customer Relationship Management (CRM) platform.

The successful candidate will have a record of success in adopting, maintaining and improving new information technology platforms and processes and will work closely with our Management Team and subject matter experts to identify, develop and deploy our new business processes including: Operations, Compliance, Business Development and Communications.

The Salesforce Administrator is expected to comply with all RFEA Data Protection Procedures, Privacy Framework, Policies including Safeguarding, Health and Safety as well as Operational Procedures Work Instructions.

The position is initially for 12 Months with possible options to extend.

Salary is between £30,000 and £35,000 depending upon experience. The appointment will be based in either Birmingham or London.

Specific Duties and Responsibilities:

• Serve as primary system administrator for the Salesforce environment
• Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
• Complete regular internal system audits and prepare for upgrades
• Manage Salesforce integrations
• Ensure all changes are adopted and embedded by clearly communicating and documenting the changes with/ for all relevant users
• Coordinate the evaluation, scope and completion of new development requests
• Work with the Compliance Manager to establish suitable processes to support administrative, development, and change management activities
• Able to deliver end-to-end configuration and change management of the system when improvements are implemented
• Manage delivery of work products by external contractors for large-scale implementations of new functionality
• Assist in training of new users and grow the Salesforce skill set across the charity
• Spearhead all saleforce training across the charity.

Key Skills Required:

• Excellent project management skills and a positive attitude
• Ability to meet deadlines, handle and prioritise simultaneous requests, and manage laterally and upwards
• Creative and analytical thinker with strong problem-solving skills
• Exceptional verbal and written communication skills
• Ability to communicate effectively at all levels of the charity
• Ability to critically evaluate information and distinguish user requests from the underlying true needs of the charity
• Ability to assess the impact of new requirements on Salesforce and all upstream and downstream applications, systems and processes

PERSON SPECIFICATION

RFEA Values

• Expert – We are always professional and knowledgeable, delivering the highest quality support.
• Supportive – We are respectful, helpful and empathetic to the needs of others.
• Passionate – We have a genuine belief in out cause and a powerful desire to support our clients.
• Open and honest – We trust each other, are open and candid, and take ownership of our actions.
• Resilient – We are flexible and adaptable to change, encouraging innovation and creativity.
• Collaborative – We thrive on new challenges, and building relationships and partnerships.

Essential Competencies

• Salesforce Admin ADM201 certified.
• Proven ability to design and implement new processes and facilitate user adoption
• Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
• Motivated self-starter with ability to work cooperatively within an integrated team dedicated to achieving successful outcomes
• Strong understanding of Salesforce best practices and functionality
• Strong data management abilities
• A documented history of successfully driving projects to completion
• A demonstrated ability to understand and articulate complex requirements

To apply, please submit your CV and a personal statement.

The closing date is 1st March 2021. Interviews will take place mid-March with the successful applicant starting In March/April.

The successful candidate will be required to undertake Ministry of Defence security clearance which requires applicants to have been resident in the UK for over 5 years. An Enhanced DBS disclosure will also be required.

We are looking to recruit a Data Officer. This is a new role primarily assisting on the ongoing development, maintenance, and operations of the organisation's CRM system (Salesforce). Please apply by completing the attached application form. 

Closing date for applications is 9am 01/02/2021. 

Off The Record Twickenham (OTR) seeks an experienced and skilled Administrator to assist a small staff team in the efficient and effective running of the office and administrative functions at OTR and to support its counselling and information services for young people.

Main responsibilities of the post

• To act as first point of contact for enquiries, including responding sensitively to referrals from young people, their parents/carers, and other agencies, and to ensure the efficient management of the Counselling Waiting List
• To promote OTR’s activities, through website, social media and other digital channels and communications, and to keep OTR’s website relevant, informative and up to date
• To assist the Board of Trustees on matters of governance, and with specific, stand-alone strategic and fundraising projects. 
• To provide high quality administrative and secretarial support to the staff team, which will include office management and facilities tasks;  to ensure that management information and filing systems are methodical and accessible, and that there is full compliance with the principles of data protection and confidentiality on behalf of all service users

 
Working Conditions 
Office-based in Church Street Twickenham, 5 days per week. Hours to be negotiated but to include some afternoon/early evening work. 
There may be an occasional need to provide sessional cover for the counselling sessions. 

Apprenticeship Administrator

We have a fantastic opportunity for an Apprenticeship Administrator to join our friendly Birmingham based team.

The role of an Apprenticeship Administrator plays an important part in providing efficient and effective administrative support for all learners and apprenticeship training activity for CIPFA’s level 7 professional accountancy qualification and our delivery of AAT at levels 3 and 4.

Apprenticeship Administrator Responsibilities:

- Managing the administrative arrangements relating to apprenticeship documentation, ensuring compliance with policies and regulations.
- Responding to learner enquiries/problems, offering information, advice and guidance on a timely basis and to satisfactory resolution in line with the apprenticeship framework. Follow up on enquiries from prospective and current learners and employers.
- Liaising with CIPFA’s delivery partners to ensure apprenticeship data is complete and validated.
- Using DAS and other government systems to manage data entry initiating apprentice starters and managing ongoing learning administration with careful attention to data protection requirements.

Apprenticeship Administrator Requirements:

You need the ability to interact well with people at all levels within the organisation and be proficient in the use of MS, Word, Excel, PowerPoint and Email.

Knowledge of apprenticeship programmes and insight into the Skills Funding Agency and Ofsted audit requirements would be a distinct advantage.

About CIPFA:

The Chartered Institute of Public Finance and Accountancy (CIPFA) is a UK-based international accountancy membership and standard-setting body. We are the only such body globally dedicated to public financial management.

CIPFA believes that improving public services is the key to changing lives for the better and that good public financial management is central to achieving this ambition.

Our educational and advisory services support our members, students and other public finance professionals throughout their careers – helping them add value to their teams and the organisations for which they work.

Through our work, we help ensure public money is raised and spent with the highest degree of openness.

We are committed to making a real difference to the world we live in.

Location: We are currently working from home. In normal circumstances the role is based from our Birmingham office.

Contract type: Permanent, 36 hour working week (normally between the hours of 9.00 am to 5.00 pm)

Salary: £20,000

Benefits: 25 days annual leave. Up to 10% employer's pension contribution. Season ticket loans. Employee Assistance Helpline. Exclusive employee discount and rewards at many major brands including health & wellbeing, retail, restaurants and mobile technology providers.

Closing date for applications: 5th February, 2021

You may have experience of the following: Apprenticeship Administrator, Learning & Development Administrator, Training Administrator, etc.

Ref: 96607

Data and Systems Coordinator

Data and Systems Support Coordinator
12 month FTC, 37.5 hours per week
£23,020 - £26,085 per annum

Are you an organised, methodical thinker looking for a new and exciting challenge?

Do you have experience of working with databases and HR systems?

We have a new and exciting role available within our friendly HR team for someone to support with our time and attendance system (Softworks) to ensure that all data exported from the system is correct and consistent and reaches payroll and managers in a timely and accurate manner. The role requires someone who has first-hand experience and knowledge of databases, HR systems and Microsoft Excel. You will be able to format, extract and report on sensitive data with confidence and integrity whilst exercising appropriate judgement to deliver clear and focussed business solutions around how we use the system and maximise its benefits.

You will love data, systems and all things Excel as you’ll be creating new users, advising on day to day queries, inputting data and providing training and guidance to new supervisors and managers. You will be working closely with the Projects and Systems Officer as you check data for accuracy and resolve any system issues or errors.

The successful candidate will have experience of working in a similar role within a HR environment, coupled with sound analytical skills and strong attention to detail. You will also assist with ad-hoc projects where necessary, including, but not limited to, testing for system fixes, enhancements and updates.

St Elizabeth’s is situated in 68 acres of Hertfordshire parkland between Harlow and Bishop’s Stortford. We support people with Epilepsy and other complex needs from the age of 5 through to 80 in our Children’s Home, School, College, Residential Homes with nursing and Day Centre. Over 150 adults and children call St Elizabeth’s their home making us an inspirational place to do great work.

To apply and to find out more information about St Elizabeth’s, please visit our website.

All offers are conditional and subject to receipt of satisfactory pre-employment checks and references including an enhanced DBS check, which is paid for by the Centre.

Please note we are not on a public transport route. Salary is dependent on the role, qualifications and experience.

We reserve the right to close this advert if we receive sufficient applications ahead of the deadline.

Registered Charity 1176777 Equal opportunities employer

You may have experience of the following: HR Administrator, Human Resources, Data Administrator, HR Assistant, Human Resources Administrator, Administrator, Administration, etc.

Ref: 96422

The company provides a supported living service to single homeless adults who are vulnerable and have support needs, including accommodation.

The role of the Service Administrator will be to provide comprehensive administration support to all teams. This role is to ensure the smooth running of the Company and therefore working with all teams is an essential part of the daily working practice.

Your primary tasks will include the overall responsibility of keeping a record of all service charge payments made by our clients including creating new statements, updating finance statements as well as chasing up and keeping track of any arrears. An assertive but supportive approach will need to be taken when talking to our clients as arrears is a sensitive subject to discuss. You will be making contact via telephone, text messages, emails and letters and will need to keep track of deadlines given for payments to be made.

You will be supporting these clients by keeping on top of their service charge by advising them to set up standing orders. Payment plans may need to be put in place if a client falls behind on payments and also kept track of, so no further payments are missed. It is detrimental if a client falls into large arrears as this could lead to eviction.

You will be required to produce monthly reports/ figures and report any concerns daily.

You will be required to attend regular staff meetings, one to one supervisions with your line manager and attend mandatory training offered by Assisted Accommodation.

Person Specification:

Essential:

• Have good communication skills to converse with clients appropriately.
• Be organised and be able to prioritise your work to meet specific deadlines
• To have a sufficient understanding of both spoken and written English language to be able to effectively record and report as well as adhere to written company policy and procedure.
• Be confident in asserting boundaries
• Have good knowledge and understanding of Microsoft Office systems such as Word, Excel, Outlook and 365, to be willing to learn any new systems that the company decide will make their output more efficient. 
• Having the ability to balance assertive telephone mannerism with an empathic approach when communicating with  clients in arrears
• To be proactive in creating systems that will improve the running of the service
• Proficient in letter writing, sending and receiving emails and understanding the protocol and regulations set by the GDPR (Data Protection)
• Be able to set up and maintain team calendars and be able to make appointments using the calendar invitation facility.
• Be able to work alone using your initiative and also in a team to attain joint goals
• Be willing to undertake administration tasks that are required by any of the teams and or the Directors.
• Proficient in producing factual and detailed reports.

Desirable:

• Experience in office/business administration/finance – dealing with arrears or debt
• Have some knowledge and experience of supporting people in the community

Role:

1. To work within the administration and finance team ensuring that the processes and practices followed, promote the effectiveness and efficiency of the organisation.
2. To provide administration support to all the teams and to work with the Directors and Managers as and when requested.
3. To work closely with the Administration Manager and Group financial controller on financial admin that must be dealt with sensitively and confidentially.
4. To ensure that all client files are maintained with all current finance information filed and accessible at any time. Create, update and archive client finance statements (electronic) and other files as requested by your Manager.
5. To conduct client finance statement reviews as instructed
6. You will be required from time to time to complete online housing benefit applications for the service users placed in the accommodation.  You will work with an experienced member of staff to ensure that you have gained a full understanding of this procedure. You must also be able to pay attention to detail and ensure that any information provided on the application document is correct.
7. You will be required to monitor and maintain service charge payments and work with the Finance team to retrieve service charge from clients in arear. Training will be given.
8. Write letters using current templates and create new templates as and when required. 
9. Ensure that important information is passed on to the relevant member of staff
10. Provide your manager and or the Directors with records or reports as required
11. Provide your manager with service charge figures and or any other reports as they are requested
12. Be prepared to work with current systems and create new systems for monitoring or filing documents and or information or statistics.
13. To undertake any other task required to ensure that the service provider is efficient.
14. On occasion, you may be required to work over your normal working hours to complete a task on a deadline.

This is normally an office-based role, but would start with Working from home as local Covid-19 guidelines are updated.

The Grants Administrator with this substantial charitable grant giving foundation has an essential role in supporting  grant giving programmes including database input and maintenance, correspondence with applicants and benefiting charities, ensuring that files are up to date and in good order, dealing with enquiries and initial grant applications and maintenance of the Foundation’s website. Please see attachments for further details.

Healthwatch City of London are looking for an experienced administrator to work in our team, providing secretariat support to the Board and administrative support to the Engagement and Communications Co-ordinator.

You will take on administrative support in a number of areas including volunteer recruitment and management, project administration and board secretariat function.

You will have had previous experience in working in administration and have a knowledge of health and social care.

You will be ICT literate with experience of creating and managing databases.

Healthwatch City of London (HWCoL) is the Health and Social Care Champion for the residents, workers, and students of the City of London. Our Board and volunteers largely comprise people who live, work or study in the City of London.  

37.5 hours per week - the service operates between 8am and 6pm Monday to Friday, but actual working hours will be determined by the needs of the service

HMP Thorn Cross, Warrington and HMP Forest Bank, Salford. Please indicate in your application which location you would like to be considered for, or whether you would like to be considered for both.

Closing date: 28 January 2021 at 11.30pm

Do you have strong administration skills gained in a customer facing environment? Could you cope in a prison environment? Then join Shelter as an Administrator at HMP Thorn Cross or Forest Bank and help ensure the smooth running of our service that helps turn around often chaotic lives.

Shelter run an Integrated Through the Gate service in prisons, working closely with offenders and a range of other agencies to provide a holistic service that assesses individual need so that prisoners are fully supported up to and following release.

About the role
As Administrator you will provide full administrative and office management support to a busy team including allocating referrals, data entry and processing. Compiling performance reports and ensuring the team have the necessary forms and paperwork to do their job effectively will be key. You will also take responsibility for processing sensitive and confidential data on offenders and maintaining records as appropriate on the OASYS/CRC and Shelter case management systems.

About you
You've got office administration experience, gained working in a customer facing role, and experience of processing sensitive and confidential information and working with secure systems. A proven ability to support the financial process, including supporting management accounts, reviewing and monitoring transactions listings and variance reporting is required as are good typing skills and proficiency using Microsoft Office applications.

Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities),gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Location: Flexible within England & Wales

Department: Business Development

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

We’re looking for a Business Support Administrator.  

The Business Support Administrator will work across all teams in the Business Development Department and will report into the Business Development Research Manager.  You’ll provide support to enable the department to succeed in their ambitions to achieve the Citizens Advice Future of Advice strategic framework.  You’ll be working in a fast moving environment where the work is varied, so you’ll need to be flexible and have a proactive approach to problem solving with good organisational skills and excellent IT skills. In practice, you’ll be the first point of contact for people who need help with a wide range of tasks like data collection, processing finances, and assisting with organising meetings/events.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.
We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

This is a great opportunity to work with a small and successful fundraising team. Your role will primarily be data-driven, managing the regular imports of data from a variety of sources, as well as mining the data for reporting purposes and maintaining excellent data hygiene on our Salesforce database.

You will also provide support to the Individual Giving Manager and Digital Fundraising Manager with regards to new fundraising campaigns, stewardship and supporter engagement.

For this full-time position (37.5 hrs) we can offer the role as part-time (30 hrs) if candidate prefers to work part-time.  This role cannot be offered on a term time only basis.

About Us

Think back to your school days - to that one teacher who inspired you and helped you become the person you are today. Imagine if that teacher had been so stressed with work pressures, that they left the profession for good. This is a growing reality for those in education today – with 34% of teachers planning to leave in the next few years due to stress and workload.

At Education Support, we are there for everyone working in education. We believe the mental health of educators is paramount in providing the next generation with the best educational experience.

To apply, please send a CV and covering letter 

Due to current lockdown restrictions, interviews will take place using Zoom.

We will review applications as we receive them and aim to appoint as soon as we meet the right candidate.  This position is available immediately and we would advise early submission if you wish to apply.

Victim Support are looking for an Administrator based in Devon & Cornwall. This role is home based with travel to the Bodmin office when required.

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

The Administrator role sits within Devon and Cornwall's exciting new structure, which is delivered on behalf of the Police and Crime Commissioner. The service is dedicated to the successful delivery and implementation of victim services across the two regions.

As the service Administrator, you will be responsible for providing general office administration support to the service. You will be responsible for assisting and maintaining the manual and computerised systems and records in accordance with relevant internal and external policies, procedures and legislation, as well as overseeing and maintaining the services financial systems.

As first point of contact for service queries, you will be expected to assist and supply information and correspondence to internal and external stakeholders in accordance with required deadlines and ensure that the relevant team member is notified should the query need escalating.

The successful candidate for this role will be highly organised with excellent communication skills and a strong attention to detail. It will be essential that you have the ability to think logically and plan methodically for operational effectiveness without direct supervision and have experience of building positive multi agency relationships.

You will need excellent IT skills including the use of Microsoft Office packages, with a talent for analysing and interpreting data and formulating reports based on these findings.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are outlined in the person specification under essential and tested area. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.

Alana House Administrator

Full time, permanent appointment 

37 hours per week 

Based in Reading

Salary in the range £19,300 - £23,588 per annum

Having regard to the nature and context of the work, there is a genuine occupational requirement permitted under the Equality Act 2010 that this post is only available to women.

PACT currently has two community projects, Alana House women’s community project and Bounce Back 4 Kids. Alana House is a women specific support project supporting vulnerable women with complex needs and those at risk of offending to help them make changes in their lives and Bounce Back 4 Kids is a support programme for children and families affected by domestic abuse.

PACT’s communities work aims to empower beneficiaries to take control of their lives by identifying the underlying issues related to their problems and facilitating a positive plan of approach to address these issues and work towards improving personal circumstances and outcomes. 

We are looking for a strong team player to help with providing valuable administrative support to the team and services provided.  The Administrator will process new referrals, input data on the Lamplight database and set up and maintain Excel spreadsheets.  They will maintain the service delivery diary, liaising with the team and external partners as required. 

The post holder will also arrange internal and external meetings, coordinate agendas and take minutes.  The role includes some PA support to the Alana House Manager and Head of Communities, and other general office duties such as ensuring the office has resources and stock and reporting any maintenance issues.   

You should have some previous administrative experience, ideally gained in a social care setting, have good IT skills (particularly using databases and Excel), and be able to work both as part of a friendly and busy team and independently.  The Administrator will frequently be the first point of contact for visitors and staff from partner organisations and will answer the phone / door buzzer to service-users, so it is important that you are able to provide an approachable, calm and welcoming response too.

Interested? If you would like to join an inspirational organisation where you can make a real difference to children and families, further details and how to apply are available on our website: 

Closing date:  noon, Wednesday 10th February 2021

Interviews: Monday 22nd February 2021

Please note that we may close this advertisement early if we receive a high volume of suitable applications.

We look forward to hearing from you!

PACT is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults therefore please note our recruitment procedure includes DBS checks and overseas checks (where applicable). Please note prospective employees will need to evidence they have the relevant permission to work in the UK.

No agencies please