Data Administrator Jobs in Aylesbury, Buckinghamshire

You have great administrative and data entry skills, a flexible approach and lots enthusiasm. All you need is the perfect environment to put your skills to great use. Welcome to Aquarius Drug and Alcohol Team in Northampton as an Administration and Data Worker.

Aquarius is part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone.

Right now, we’re looking for someone like you to join our team in Aylesbury who support service users facing drug and / or alcohol related issues. You will provide the vital administrative, data entry and reporting and reception support the service needs to run smoothly. This is a substance misuse service that works with adults aged 18+ and is run in partnership with Inclusion (MPFT NHS Trust), Aquarius, Connections Support and Build on Belief.

As well as GCSE English and Maths at Grade C or above (or equivalent), you have experience of data entry, manipulation and reporting. We’ll also be looking for a background in an admin role where you dealt with people from a wide range of backgrounds, both over the phone and face-to-face. There is a requirement in the role to generate, print and record prescriptions. Familiar with all aspects of electronic communication such as email, diaries and the intranet, you have a good knowledge of Microsoft Office applications and Windows files and folders too. What’s more, you have lots of initiative, are great at multi-tasking, work well within a team and under direction from others.

We have 2 permanent full-time roles requiring the post-holders to work 37 hours per week.

We are committed to increasing our diversity and welcome applications from those with Lived Experience.

This is a rolling recruitment process, shortlisted candidates will be interviewed as and when they apply.

Aquarius is a subsidiary of Richmond Fellowship, with both organisations being part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. From 1st June 2024 Richmond Fellowship will be merging with the mental health charity Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. At the same time, Aquarius will become a subsidiary of Humankind, with no impact to terms and conditions of employment. In October 2024, Humankind will then be renamed to reflect the new, bigger and better organisation, of which Aquarius will remain a subsidiary.

About CleanupUK  

We’re a small charity that brings communities together to create cleaner, connected and safer urban and rural neighbourhoods by tackling the litter problems where they live. Litter-picking brings people closer together, enables neighbours to meet one another other and helps create a greater sense of pride and community in local areas.

Historically, we have delivered litter-picking focussed community engagement projects in London and Birmingham. Our current focus is developing partnerships with community organisations across England to expand our reach and increase impact.

Main duties of the role 

• To provide a pro-active, high-quality administration and support service to the Operational Team, Chief Executive and the Corporate Partnerships team. 

Operational Team: Deals with logistics, processes and day to day functions of our work on the ground with community partners and volunteers. 

• To attend weekly team meetings 

• To assist in research into new areas of operation for the charity. 

• To oversee orders of equipment and printed resources to our partners with various suppliers around the country.

• To maintain meticulous records regarding our growing national Cleanup Hub network of community partners. 

• To collate statistics and create regular reports of programme activity, using our website and new database. 

• To provide help and advice to enquiries that come through our information email inbox. This could include; helping people access their profiles on our website or advising them as to how to get involved in community litter picking activity.

• To use Mail Chimp to send mailers to our partners and followers. 

• Database Management, to take a pro-active role in our upcoming database development project, considering how best to structure, store and export data. Following the launch of the database lead on database development and maintenance, such as an annual data cleanse.

• To assist with setting up, maintaining and updating database information, Community Cleanup Hub registrations, profiles and filing systems, ensuring that data handling complies with GDPR requirements. 

• To assist with staff recruitment and induction processes. 

Chief Executive: leads our strategic direction / reports to the Trustees 

• To organise board meetings; booking diary dates, venues, catering and taking minutes. 

• To attend and take detailed minutes at board meetings and any other meetings required. 

• To process invoices, expense claims and credit card statements. 

• To assist with staff recruitment and induction processes. 

Corporate Partnerships: manages relationships with our corporate partners 

• To oversee orders of equipment and printed resources to our corporate partners with various suppliers around the country.

• To assist with staff recruitment and induction processes. 

Women’s Aid in Luton is a charity dedicated to supporting women exposed to gender-based violence and exploitation, and their children, to be safe and have access to appropriate intervention, support and advice in order to live free from fear and harm.

Our core values are diversity and inclusion, collaboration, advocacy and innovation and our team members apply these daily to achieve our mission to practice in an anti-racist and anti-discriminatory way and develop professional cultures that recognise and challenge oppression in all forms.

We currently have an exciting opportunity for a Senior Administrator to join our charity. 

Where: Luton

Hours:  37.5 hrs per week

Salary:  £24,432 - £26,357 per annum dependent on experience -

Fixed Term: 12 months

Responsibilities

About the role:

As a Senior Administrator, you will play a crucial role in supporting the efficient functioning of Women’s Aid in Luton. Your responsibilities include managing office operations, supporting senior managers, scheduling appointments, planning meetings, and performing various administrative tasks. Additionally, you will demonstrate a strong commitment to our organisation’s vision, values, and strategic aims.

 What we offer:

At Women’s Aid in Luton, we prioritize your well-being and provide a supportive workplace.

Below are some of the benefits that we offer as an employer.

• 25 days holiday (+ bank holidays)
• Flexible working arrangements
• Comprehensive Health Coverage: We provide access to a wide range of health services including dental, optical, and practitioner services such as physiotherapy, chiropractic, and more. We also provide free health coverage for employees' children under 18, making sure the whole family is supported.
• 24/7 GP Support: Our employees have around-the-clock access to GP advice lines and virtual doctor services.
• Free Counselling: We prioritise mental health by providing a 24/7 counselling hotline and up to six face-to-face counselling sessions.
• Prescription Reimbursements: Employees can get reimbursements for NHS prescriptions, reducing their out-of-pocket healthcare costs.
• Personal Accident Cover: Our employees are safeguarded against permanent disability, accidental death, and dental trauma with our personal accident cover.
• Exclusive Discounts: Working with us gives access to an array of exclusive discounts on food shopping, cinema tickets, gym memberships, dining out, tech, travel, and more.
• Life Event Support: We offer financial support during significant life events with our Birth & Adoption Grant.
• A monthly paid wellbeing hour
• Training, career development & progression opportunities
• A friendly and supportive team

Please read attached Job Description and Role Specifics for a more detailed outline of responsibilities 

Due to the sensitive nature of this role, we will be considering female applicants only in accordance with the provisions of the Occupational Requirement (Equality Act 2010, pursuant to schedule 9 part 1)

If this sounds like you and you’d like to begin your journey with Women’s Aid in Luton, then we’d love to talk to you. 

    

Location: Home or office (Scunthorpe, North Lincolnshire) working available. This role is available fully remotely.

Hours of work: This role is offered between 15 and 36.25 hours per week. This will be discussed with candidates at the interview.

Contract: This is a temporary position. Because of the uncertainty of the availability of funding, the Company cannot at this stage confirm exactly how long this will be for and cannot guarantee you any minimum or maximum period of employment.

*Candidates should be able to start as soon as possible and no later than 29 May 2024

About the role

The Welfare Scheme Assessor will be a part of a small, but committed team with big ambitions that works cohesively and effectively together to get things done.

You’ll be an important and valued member of the team and, with the support of North Lincolnshire Citizens Advice, will be responsible for ensuring client focused outcomes are met in a pressurised environment.

You’ll be the first point of contact for residents applying for support from the welfare assistance scheme. You’ll offer applicants a holistic assessment designed to maximise household income, reduce expenditure and build greater financial wellbeing.

You’ll enable people to move as quickly as possible to problem resolution and to manage their essential needs so they are less likely to fall into debt and manage cost of living increases.

You’ll be responsible for making decisions on applications for financially based welfare support and will administer funds to households who would otherwise struggle to buy food or pay essential utility bills or meet other essential living costs.

You’ll enable people to take control of their financial wellbeing and signpost them to local statutory services and community groups that provide practical, social and emotional support. 

What we offer our staff

We provide an employee assistance scheme managed by LifeWorks. Benefits include:

• 24/7 - 365 telephone helpline
• LifeWorks online support website
• LifeWorks app
• 6 sessions of face to face counselling per issue – unlimited issues per annum
• Employee legal helpline
• Consulting services – financial, debt advice, housing, relocation, parenting, eldercare, work performance, health and wellness advice and much more
• Childcare and eldercare matching service
• Savings on everyday purchases and life events
• Access for family members and dependants – excluding counselling and legal advice

Annual leave: Annual leave is 25 days from 1st January to 31st December, plus 8 bank holidays. We offer additional long service leave of 5 days after 4 years of employment

How to apply:

The recruitment process and how to apply You should submit:

1. A CV no longer than two pages
2. Cover letter detailing how your skills and experience will help you in the role. 

Applicants will be assessed and interviews offered on a rolling basis. 

We are looking to recruit an outgoing and enthusiastic Supporter Care Administrator to join our fundraising team.

Supporter Care Administrator
Hours: 37.5 hours per week
Rate: £27,300 per annum
Reporting to: Head of Individual Giving
Base: Hybrid working from Child Bereavement UK’s Offices in either Buckinghamshire or Cheshire and home

This is a full-time role which requires an experienced administrator with CRM experience (Raiser’s Edge) to work closely with the Head of Individual Giving, along with supporting the wider fundraising team.

The Supporter Care Administrator will:

• be responsible for the administration of voluntary income and volunteer administration, ensuring donations are efficiently and accurately identified, recorded and acknowledged, and for the day-to-day management of the volunteer database.
• have the ability to work with a high level of accuracy and attention to detail.
• have good organizational skills and the ability to prioritise workload.
• be professional and a hard-working team player who can remain calm under pressure.
• have excellent written, communication and IT skills along with experience of CRM databases.
• be the lead contact for the coordination of some database projects for the fundraising operation, such as the administration of gift aid claims and coordinating data relating to appeals or volunteers.
• support the fundraising team by providing other administrative support as required.

Child Bereavement UK offers a generous package of benefits including an employee assistance programme, 5% pension contribution and life assurance scheme.

Closing date: 28 May 2024.
Initial interviews will be held on Zoom.

Applications will be reviewed, and interviews offered, on an on-going basis. We reserve the right to close the role prior to the closing date, should a suitable applicant be found, so please submit your application as soon as possible.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

The Charity is committed to creating a safe and welcoming atmosphere for everyone, and one that  challenges all forms of oppression or discrimination including those based on age, gender or gender reassignment, marital or civil partnership status, pregnancy or maternity leave, disability, race (which includes nationality, citizenship, ethnic or national origins), religion/faith or belief, sexual orientation (collectively known in law as the ‘protected characteristics’), as well as any oppression or discrimination based on other physical characteristics or impairments, occupation, income, wealth, or unrelated criminal convictions.

No agencies please.

People living with Parkinson's value the services and opportunities Parkinson’s UK provides, delivered by committed and skilled colleagues, volunteers and partner organisations. Following an investment of 1.5 million we have the opportunity to build on the quality and reach of our community services. 

We’re looking for someone with experience of team administration, and excellent communication and interpersonal skills with the ability to influence and negotiate when required at all levels internally and externally to fulfil a critical role that underpins the work of the South West team. 

About the role 

You’ll provide high quality admin support to the South West team, coordinate, plan and prep key meetings, and provide first point contact for both internal and external stakeholders. Including working co-productively with people living with Parkinson’s.

As members of the Community Directorate we aim to reach out to and support people with Parkinson’s, their families, friends and carers.  We enable the voice of people affected by Parkinson’s to be heard to improve services, inform our priorities and improve decision making locally.

Through community development we work in close collaboration with our respective Parkinson’s communities to bring change on the issues that matter most to people affected by Parkinson’s.

What you’ll do:

• Organise online and in-person, internal and external meetings and other events, including booking venues and refreshments, assisting with the production of materials, liaising with participants and speakers, fulfilling mailings and taking bookings as required.
• Keep up to date with the directorate’s activities in order to provide clear, accurate information, and support the process of business performance and impact reporting. 
• Respond to general enquiries in a timely and friendly  fashion, ensuring needs are met, and participate in working groups, meetings, local events or activities as required.
• Maintain digital records on the charity’s data platforms.

What you’ll bring:

• Excellent administration skills, including note-taking, presentation preparation and a positive, assertive and resilient approach to prioritising and juggling varying pressures and conflicting priorities. 
• Experience in coordinating multiple projects simultaneously that meet the business requirements. 
• Experience of developing and maintaining effective working relationships with all stakeholders. 
• Experience of operating in a modern digital workplace, including using digital tools to work collaboratively and productively. 
• Ability to work flexibly and from home with some travel and the occasional overnight stay. 

This is an exciting time for Parkinson’s UK and we would love you to join us!

Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.

We are operating rolling recruitment for this vacancy and reviewing applications as they are received. We reserve the right to close this vacancy when we receive sufficient applications for the role, and will interview candidates on a continuous basis. Therefore, if you are interested, please submit your application as early as possible.

We are committed to working with the principles of fairness and equality. All of our applications are anonymous until the interview stage, and we welcome applications from people from all sections of the community, irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We actively encourage people with Parkinson's to apply.

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

People living with Parkinson's value the services and opportunities Parkinson’s UK provides, delivered by committed and skilled colleagues, volunteers and partner organisations. Following an investment of 1.5 million we have the opportunity to build on the quality and reach of our community services. 

We’re looking for someone with experience of team administration, and excellent communication and interpersonal skills with the ability to influence and negotiate when required at all levels internally and externally to fulfil a critical role that underpins the work of the East of England team. 

About the role: 

You’ll provide high quality admin support to the East of England team, coordinate, plan and prep key meetings, and provide first point contact for both internal and external stakeholders, including working co-productively with people living with Parkinson’s.

As members of the Community Directorate we aim to reach out to and support people with Parkinson’s, their families, friends and carers.  We enable the voice of people affected by Parkinson’s to be heard to improve services, inform our priorities and improve decision making locally.

Through community development we work in close collaboration with our respective Parkinson’s communities to bring change on the issues that matter most to people affected by Parkinson’s.

What you’ll do:

• Organise online and in-person, internal and external meetings and other events, including booking venues and refreshments, assisting with the production of materials, liaising with participants and speakers, fulfilling mailings and taking bookings as required.
• Keep up to date with the directorate’s activities in order to provide clear, accurate information, and support the process of business performance and impact reporting. 
• Respond to general enquiries in a timely and friendly  fashion, ensuring needs are met, and participate in working groups, meetings, local events or activities as required.
• Maintain digital records on the charity’s data platforms.

What you’ll bring:

• Excellent administration skills, including note-taking, presentation preparation and a positive, assertive and resilient approach to prioritising and juggling varying pressures and conflicting priorities. 
• Experience in coordinating multiple projects simultaneously that meet the business requirements. 
• Experience of developing and maintaining effective working relationships with all stakeholders. 
• Experience of operating in a modern digital workplace, including using digital tools to work collaboratively and productively.
• Ability to work flexibly and from home with some travel and the occasional overnight stay. 

This is an exciting time for Parkinson’s UK and we would love you to join us!

Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.

We are operating rolling recruitment for this vacancy and reviewing applications as they are received. We reserve the right to close this vacancy when we receive sufficient applications for the role, and will interview candidates on a continuous basis. Therefore, if you are interested, please submit your application as early as possible.

We are committed to working with the principles of fairness and equality. All of our applications are anonymous until the interview stage, and we welcome applications from people from all sections of the community, irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We actively encourage people with Parkinson's to apply.

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

The Good Food Institute Europe (GFI Europe) is at the forefront of the movement to transform meat production in order to solve some of the world’s biggest problems, from climate change and global hunger, to antibiotic resistance and animal suffering.

We work with scientists, businesses and policymakers to make plant-based and cultivated meat (grown directly from cells) delicious, affordable and accessible. Please check out the rest of our website, our 2023 Year in Review and our 2023 Europe Highlights blog post to find out more about who we are and what we do.

We are at an exciting stage in our growth and are looking for a Finance & Admin Officer to support our growing operational workflows.

How you will make a difference

Your role will enable smooth and efficient financial and administrative workflows at GFI Europe. Reporting to the Head of Operations, your work will fall under the following categories:

50% of time – Payment processing and bookkeeping

• Making payments correctly and on time with respect to invoices, direct debit setup, expense reimbursements, as well as salaries and payroll taxes.
• Day-to-day bookkeeping, including registering journal entries and all financial transactions in our accounting software (currently Quickbooks), and supporting monthly reconciliations. 
• Coordinating the calculation and payment of quarterly reverse-charged cross-border VAT payments.
• Where there are opportunities for improvement, working in partnership with colleagues from the Operations team to implement systems that facilitate easier and more efficient payment processes.

25% of time – Budget forecast and reporting

• Forecasting regular and recurring expenses for the annual budgeting process and for periodic budget reviews.
• Preparing monthly updates on budget spending per department / project.
• Collaborating with our Development team to track and report against restricted donations.
• Organising information needed for the Belgium annual financial audit process as well as for UK financial reporting. 

25% of time – General administration

• Supporting governance, compliance and reporting for our Belgium entity, as well as the UK branch of GFI Europe and potentially other entities in the future.
• Supporting other departments with contract administration by inputting partnership data in templates, filling in relevant forms, coordinating signatures, organising and keeping track of finalised agreements.
• Performing other tasks as required as a member of our small, dynamic team. 

Who we’re looking for

You must have:

• A passion for GFI’s philosophy and mission.

• Attention to detail and commitment to deadlines: ensuring accurate and timely work, particularly with respect to numbers and entity-related information.
• Financial knowledge: good understanding of payment workflows and bookkeeping, having previously applied them in an administrative or finance-related role.
• Spreadsheet savviness: leveraging Excel and / or Google Sheets for financial analysis, reporting and forecasting purposes. 
• Ability to communicate financial information in a clear and simple manner: establishing the right level and format to share or ask for financial information within the team, as well as being able to address any questions that come up in a clear and simple manner.
• High degree of organisation and efficiency: running financial and administrative processes effectively, addressing challenges as they come up, and ensuring accurate and efficient organisation of documents and information.
• Excellent people skills: building strong, collaborative and positive relationships, and working well with colleagues and stakeholders across multiple cultures.
• Adaptability: openness to execute diverse financial and administrative tasks as they occur whilst maintaining the quality of recurring responsibilities; openness and a positive response to varying cultural norms and perspectives.

• Openness to DEI principles: an affinity with our commitment to diversity, equity and inclusion, and with maintaining our welcoming and supportive culture.
• Tech savviness: comfort using various software tools and platforms in a remote workplace, and a willingness to learn new systems. Training and support in Google Workspace, Quickbooks and Asana will be provided. 
• Language skills: ability to work effectively in English. 

It would be an advantage to have some or all of the following attributes, but none of them are prerequisites, and we welcome applications from candidates without any or all of them:

• Knowledge of Belgian and/or UK GAAP
• Non-profit administration experience

• Fluency in Dutch and/or French
• Experience with accounting software

We want the best people and we know that building a diverse, inclusive workplace leads to stronger, happier, more productive and resilient teams. We strongly encourage people of every ethnicity, orientation, age, gender, origin, socio-economic background, and ability to apply. Because we value a diverse workplace, we prioritise an inclusive culture absent of discrimination and harassment during the application process and after you join the team.

Benefits and the fine print

• Terms of employment: Part-time (27-30 hours / week). Flexible working hours.
• Location: We can consider applicants based in the UK or Belgium. This is a remote role, and you will be able to work from home, or anywhere you choose (within the UK or Belgium). We are happy to consider supporting costs for co-working to enable you to work from an office if you wish. The whole GFI Europe team aims to get together in person approximately twice per year for around 3-5 days at a time. Travel costs will be covered by GFI Europe within our travel policy.
• Salary and benefits: The salary and benefits package for all of our roles are researched and benchmarked based on similar nonprofit roles in the country/location of hire. Full-time (to be pro-rated) ranges (total amounts received in gross salary plus benefits including home-working allowance) are:
  • €2,500 – 3,000 monthly if based in Belgium, plus 13th month and holiday pay 
  • £31,600 – 36,000 annually if based in the UK
• Right to work requirements: The successful candidate must, by the start of the employment, have permission to work in the country where they are based, and to be able to travel within the EU.
• Application Deadline: 19th May 2024, 11.59pm CET. We will get back to all candidates after that date, no matter the outcome of their application. You should expect to hear back from us within about a week after the deadline.

Administrative Assistant

Fixed term contract until the end of March 2025

14 hours per week

£23,488.66 per annum / £9,395.46 pro rata (plus allowances)

Home based with some travel in the West Midlands

The Children's Society has been helping children and young people in this country for over 140 years. We run local services that support children when they are at their most vulnerable and in desperate need of help. We're there for children, every step of the way.

This role sits within the West Mercia team and will be to support:

-Administration for the Steer Clear team, including organising meetings to triage young people and taking minutes

-Organising and inputting data for the Climb Service to support commissioner reports

-Working alongside the other administrative assistant to complete administrative tasks that arise in the team

We are currently looking for an organised and reliable to join our dynamic, ambitious team.

In order to be successful in this role, you must have:

-Excellent organisational skills

-An ability to take clear meeting minutes

-Microsoft Excel skills including understanding manipulating data

-An ability to problem solve

-An ability to organise others

The Children's Society runs over 100 local services that help thousands of young people who desperately need our support, and we campaign to get laws and policies changed to make children's lives happier and safer.

Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for even more.

The Children's Society is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across our services.

Therefore, candidates applying for work in our Youth Impact Domain will be required to complete an “Employment history_template” document prior to interview. The fully completed document should be loaded by the candidate at the point of uploading your CV.

The closing date for applications is midnight on 16th May 2024. If after 14 days we have received enough applications, we reserve the right to close this vacancy from the 2nd May onwards.

Interview date TBC

The Children's Society is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across our services.

IN1

Administration and Systems Manager 

£35k p.a. 

Location: initially remote working but to be hybrid based in W/NW/SW London.

We are looking for an experienced Administration and Systems Manager to join our enthusiastic and friendly Operations team. Help Counselling is a small Mental Health charity providing one-to-one counselling, both in person and online to adults over 18.  We are also a well-established clinical training placement provider for trainee counsellors and psychotherapists studying with prestigious training organisations in London.

About Help

Help Counselling is well-established Mental Health Charity with a heritage of over 50 years. We provide training placements for clinical supervisors, counsellors and psychotherapists who need to gain clinical experience to qualify (or further qualify) and be registered with one of the industry professional bodies such as, BACP or UKCP. For ethical reasons, the work trainee counsellors / psychotherapists do is unpaid, i.e., they must volunteer their time.

This volunteer model enables Help to fulfil its charitable aim of providing low-cost counselling services. It can take between 3-5 years to qualify, and our training placements are for minimum of 12 months meaning we can also provide clients with long-term help. Having consistence and continuity plays a pivotal role in building a safe, therapeutic, and trusting alliance between the counsellor and client. 

The blend of low-cost and long-term talking therapy is much needed in a time of increasing demand for mental health support and increasing complexity of presenting issues.

About the job

The purpose of this role is to manage the daily administrative operations and a small administration team of 2 people. The objective being to ensure that we meet our monthly targets, are compliant with the requirements of BACP, run efficiently and deal with exceptions in a timely, ethical, and effective manner.

Currently our client volumes are between 250-350, we have approximately 90 counsellors and clinical team of approximately 20. 

We operate a number of cloud-based IT systems and have outsourced HR and Finance functions.

Key responsibilities

Team management
Directing the team to make sure work is scheduled, fully completed and managed efficiently.

Line managing and coaching team members to achieve their objectives and develop their skills, confidence and abilities. 
Systems management.

Managing the impacts and interactions between processes and systems which can be complex and far reaching. 

Monitoring and ensuring all systems used are accurate and up to date, performing, interpreting and following up on system audits.  
Information review, reporting and continuous improvement.

Create, review and report on operational data and use this information to solve potential problems or strengthen business performance. 

Evaluate processes and policies, look for and make improvements as necessary. Ensure that processes and policies are easy to understand and up to date. 

Stakeholder management

Provide a point of escalation and decision-making for queries arising from clients, counsellors, supervisors, training organisations and other stakeholders.

Quality of service 

Ensure all queries and contacts are dealt with professionally, accurately and promptly. 

Manage all aspects of the administrative tasks and process required.

The Candidate

Education & experience: 5-6 years’ administrative, operations, customer service and supervisory experience, ideally within the charity or not-for-profit sector.  

Skills:

· Ability to analyse information and develop practical solutions.
Planning, critical thinking, problem solving, and task and time management skills.

· Interpersonal, line management, coaching, and verbal and written communication skills.

· Technical expert on MS Office suite and hands-on experience of CRM and / or clinical management system.

· Knowledge / experience of JotForm (Powerforms or equivalent), Stripe and DocuSign will be advantageous. 

About you:

· Self-motivated and able to work on your own initiative.

· Well-organised with ability to analyse information and problem-solve, work at pace, work flexibly and prioritise effectively.

· Excellent attention to detail, thorough and accurate. 

· Proven track-record in high quality customer service skills, confident on the telephone.

· Quick to learn new systems and proficient with technology. 

Working at Koreo

Koreo is a learning consultancy dedicated to imagining and building a better world. We work across civil society to help everyone experience the transformative power of radical learning. Since 2004, we have become one of the UK's leading learning and development partners for organisations with a social purpose, working alongside leaders in communities, social change organisations of all sizes, and convening learning networks across sectors and industries.

Our work is made up of a combination of consultancy projects, from large scale culture change programmes to discrete strategy and people development projects, as well as through our own programmes developing emerging and existing talent across the social change sector.

You can learn more about what it’s like to work at Koreo by exploring our Company Toolkit at www.koreo.co/toolkit. You'll benefit from:

• 25 days holiday (5 days of which are fixed in August and Christmas), plus bank and public holidays
• Enhanced sick pay and family leave policies, flexible working arrangements, workplace pension scheme
• Cycle to Work scheme
• Fully comprehensive Employee Assistance Programme

The Job

The Project Coordinator will:

• Report to the Portfolio Manager (Routes Into & Through)
• Be employed on a permanent contract
• Be based remote or hybrid, with regular travel to London
• Be paid a pro rata full-time equivalent salary of £28,000

The Role In Brief

The Project Coordinator role at Koreo offers an exciting opportunity to play a fundamental role in a range of impactful projects that drive positive change through learning. Collaborating with a dynamic and diverse team, you'll be at the heart of shaping and streamlining transformative projects, amplifying your skills in project management, stakeholder engagement, and problem-solving. This role is perfect for someone looking to work towards building a just and regenerative world.

The Project Coordinator role is responsible for the smooth running of our projects and programmes. You’d be part of one or more project teams, overseen by a Project or Portfolio Manager, ensuring that our projects are delivered to a high standard, and that our participants and clients have a positive experience working with us.

1. Responsible for the administration and coordination of project delivery and communication across a portfolio of Koreo’s programmes and projects

2. Responsible for the management of data and relationships that contribute to wider business objectives and activities

3. Responsible for contributing to the team and self development as part of a thriving working culture at the company

We’re looking for someone with the following skillset:

● Organisation, time management and task efficiency – You are reliable and thrive on responsibility. You will be expected to manage competing priorities, delivering at pace to a high standard. Effective planning and strong organisation skills will be key to the success of this role

● Ability to take initiative and effectively solve problems – You are able to work independently and use initiative when needed. You are a natural problem solver, and you are able to quickly spot and manage key risk areas

● Attention to detail – You are an excellent proof-reader and you are able to work confidently with large quantities of complex data

● Customer service – You should understand who our customers/clients are and show a commitment and desire to anticipate, meet and exceed their needs and expectations

● Build positive relationships – You are comfortable in a small, busy and ambitious team. You are be a good team player and able to build and maintain strong interpersonal relationships with colleagues and our community

● Written and verbal communication – You can communicate clearly and effectively, both verbally and in writing. You should be confident in conversing with a variety of people and be able to adapt your style to different audiences and through different mediums

● Adaptable – You cope well with competing demands and changing environments. You maintain your effectiveness and productivity throughout. You will be flexible and able to work in different settings and with different people

● Readiness to learn - You are passionate about learning and personal development, both for others but also for yourself. You are proactive about finding and stepping into new learning opportunities

●Good general education, typically to A Level or equivalent

●Experience managing and delivering work to a deadline and in accordance to a plan

●Experience of working effectively on own initiative and as part of a team

●Experience working with databases and other systems including Google Workspace or equivalent

●Experience of providing administrative support to projects and teams

●Basic working knowledge of creating and coordinating projects

●The ability to quickly learn and adapt to new systems and processes

●Strong attention to detail

●Good communication skills, both oral and written – particularly the ability to communicate with people at various levels

●Desire to work on issues and themes of social change and the development of others

It’s desirable, but not essential that the person has:

●Experience of organising and planning events

●Experience of building and managing working relationships with a wide variety of stakeholders

●Experience of collecting and analysing data/ insights and writing/producing reports

●Experience of digital diary management and coordination

●Knowledge of charities and/or employment programmes and the way they work and operate

●Ability to use design and communications software like Adobe and other platforms

●A proactive, problem-solving approach to challenges

●Desire and commitment to own learning and ongoing development

This person specification is not exhaustive, and the post holder will be required to demonstrate the ability to work across a number of areas as required by their manager during their time in employment with the company.

Further information about the role can be found in the job pack on our socials and Medium.

Why Access Social Care Exists

Everyday millions of older and disabled people are denied the social care they need. Most local authorities can’t meet the growing demand for care, none are confident they can meet their legal duties in the future. This affects all of us, we will all need social care at some point.

We all have a right to hold public bodies to account. But most of us cannot afford lawyers so rely on legal aid. The 77% drop in community care legal aid cases since 2010 means we have nowhere to turn. Without access to justice, our rights do not exist. The rule of law is broken.

What we do

Access Social Care provides free legal advice and information for people with social care needs, helping achieve a better quality of life. We work with communities to increase knowledge of the law and our rights. We highlight the gap left by cuts to Legal Aid and provide advice for those who can’t afford it.

With a 98% success rate, our network of lawyers and barristers ensure fair access to justice when things go wrong. We collaborate with social services whilst ensuring legal obligations are met. We are working towards a future where social care is adequately funded, and we all get the support we need.

About the role

This is an exciting time to join our organisation. We have a new strategy and are growing quickly including across our senior leadership team. We have nearly tripled in size and income since we started operating in April 2020 and we anticipate that this strong growth will continue for the duration of our next strategic period. Access Social Care are an organisation of thirty-six people, and this is a new role in the People team coming at a period of growth to drive a thriving charity and help shape its future.

This is a fast-paced role whose emphasis is on policy / process / systems improvement as well as advising colleagues and managers across the organisation regarding all aspects of the employee lifecycle. You will work with people at all levels of the organisation supporting the People Director on strategy work streams as the organisation continues to grow and evolve.

Responsibilities

• Responsible for all day-to-day HR processes within the employee lifecycle to ensure staff are supported appropriately and legislative responsibilities are fulfilled
• Work alongside the People Director to map or review processes across the employee lifecycle, identify blockers and seek to implement solutions that create efficiency and clarity 
• Advise on employee relations and discuss complex or sensitive cases with the People Director to decide the best course of action, ensuring that cases are resolved in a timely manner or be a trusted advisor to our managers with their people challenges
• Coordinate the delivery of projects, process and policy improvements as defined and prioritised within the People Plan, leading on workstreams as outlined by the People Director
• Support the People Director in sourcing training and learning solutions, and evaluating training
• Provide practical upskilling and training to managers and employees in HR practices and policy
• Coordinate recruitment efforts at Access Social Care, ensuring compliance with employment laws and providing guidance to managers. Manage the recruitment cycle and administration process from job ads to onboarding
• Support staff engagement activities across Access Social Care in conjunction with the People Director. These may include but are not limited to the following initiatives: staff survey coordination, and wellbeing events
• To be a super user and actively promote the use of the HRIS system (Bright HR) and ensure that electronic staffing records are updated and maintained accurately in accordance with GDPR
• Dealing with cyclical and ad-hoc data reporting and requests for information including data analysis
• Contribute to effective payroll administration ensuing information is shared with the Finance Officer in a timely manner, and collaborating with the People Director to address and rectify any issues and process improvements
• Work within the parameters of GDPR, ensuring data and information is protected and handled correctly
• Support the People Director as required in any duties which you could be reasonably expected to perform in line with this job description

Please see full Job Description for personal specification.

How to apply  

We hope that having read this far; you still want to apply!   

Please ensure that your CV and supporting statement do not include your name – use initials only. This will ensure that we avoid unconscious bias in our shortlisting process. To apply, please provide the following documents: 

• An up-to-date CV 
• A completed diversity monitoring form - found within the Job pack.
• A supporting statement of no more than three pages, addressing: The essential requirements of the person specification

If you want support applying, please contact us directly.

Timeline for the recruitment process 

Closing date: 23.59pm on Tuesday 14th May 2024

Interview and assessments on Thursday 23rd May 2024 and Friday 24th May 2024

Please ensure you keep these dates free. 

At Access Social care, we aren’t interested in tokenism. We know that if we are to make the biggest difference for the people that need us the most, we need to get Equality, Diversity and Inclusion and anti-racism right. Part of this is recruiting greater diversity in all our teams.

With this in mind, we particularly welcome applications from candidates with experience of the communities we serve, including people with direct experience of the social care system, and from marginalised groups, particularly Black, Asian and minority ethnic groups, older and disabled people, and trans and non-binary people. 

This varied role uses event and programme management skills to deliver excellent service in a fast paced environment within the Christian sector as we advance the work of The Maclellan Foundation, one of the largest Christian family foundations in the USA. The successful candidate will have excellent administration skills, with a minimum of 2 years experience, and will be engaged in the Christian faith and excited by the aims of the organisation.

Objectives/Key Tasks:

To provide event and project-specific administrative support in an accurate, timely and professional manner, including:

• Planning and co-ordinating multiple programmes, to ensure milestones are met to an excellent standard
• Conducting research, assembling and analysing data to prepare reports and documents
• Preparing and editing written correspondence, communications, presentations, publicity etc
• Managing booking and registration processes
• Managing and updating various databases on a regular basis
• Onsite event management; helping set up and run events as well as providing delegate support
• Providing customer service support, via phone and email
• Managing and maintaining schedules, appointments and travel arrangements
• Arranging and coordinating meetings, including minute taking
• Reviewing operating practices and implementing improvements where necessary
• Processing expenses and maintaining project budgets in liaison with the Finance Manager
• Providing administrative support to the Director and all projects and events undertaken by NJC
• Website oversight and any other duties as required 

Please review the full job description and person specification and submit your CV for consideration.

Please note we are reviewing applications regularly and reserve the right to close the post early.

Grant Proposal and Contract Bid Lead

Salary: £36,576 pa + good range of benefits

Contract: Permanent – 36.5 hours per week

Based: Milton Keynes – Hybrid (UK-based applicants only)

My client is World Vision UK, an international children’s charity working with children, their communities, and with supporters and partners, in almost 100 countries.

Through long-term development projects, emergency responses and advocacy they have helped bring lasting change to millions of children, over more than 60 years. And as a Christian organisation, everything they do is motivated by faith as they strive to reflect God’s unconditional love.

I have the very real privilege of assisting World Vision UK to recruit an outstanding candidate for the role of Grant Proposal and Contract Bid Lead within the Policy & Programmes team. Work for World Vision UK and you will be part of a truly global Partnership, building brighter futures for vulnerable children.

Do you thrive on fostering relationships, leading coordination efforts, and ensuring high level technical standards?  If so, in this pivotal role, you'll drive excellence in proposal submissions, meeting donor policies while collaborating with key stakeholders. If you're ready to make a difference and lead impactful initiatives, we want to hear from you!

About You…

As WVUK’s Grant Proposal & Contract Bid Lead, you'll be at the helm of a rewarding opportunity, helping to steer the submission process to fulfill WVUK’s Institutional Funding income requirements. Here's a glimpse into the key responsibilities:

1. Mastermind Coordination: Lead, manage, and orchestrate the submission process, collaborating with multiple stakeholders to craft compelling grant proposals. You'll craft a meticulous plan, ensure timely delivery of inputs, and hold everyone accountable for their contributions.
2. Relationship Maestro: Dive into a world of relationship building! You'll nurture and manage connections crucial for submission success, liaising with stakeholders from National Offices, consortium partners, and WVUK's specialized teams. Your expertise will position WV as an esteemed grant contender, fostering early engagement with partners and streamlining processes seamlessly.
3. Champion of Quality: Your pursuit of excellence will drive the delivery of high-quality submissions, meeting win-rate targets and industry standards. You'll craft proposals that align with donor policies, contextual needs, and WV's strategic vision. Mitigating risks, ensuring compliance, and harnessing valuable lessons learned will be your forte.
4. Continuous Innovation: Your hunger for knowledge will fuel the continuous enhancement of WVUK's submissions. Engage with sector experts, tap into WVI networks, and stay abreast of evolving programming approaches. Your insights will not only strengthen submissions but also elevate the team’s collective expertise.

Essential Criteria

• Expertise in Multi-Sector Program Management: Demonstrated proficiency in assessing, designing, and managing projects across diverse sectors within complex settings. A track record of navigating the project cycle successfully and securing institutional funding from bilateral and multilateral donors.
• Exceptional Project Management Skills: Proven ability to excel in managing multifaceted tasks within challenging timelines. Prioritization prowess is key, consistently meeting deadlines amidst competing demands.
• Donor Relationship Management: Extensive experience cultivating and sustaining relations with institutional donors such as DFID/FCDO, EU/ECHO, and UN bodies. Adept at analysing funding requirements and adeptly navigating varied worldviews. Skilled in fostering, managing, and evolving relationships within consortium partnerships.
• Proactive Innovation and Process Improvement: A proactive and creative approach to refining existing processes and devising new strategies for enhanced efficiency and efficacy. Strong emphasis on knowledge management within a high-pressure team environment.
• Team Leadership and Financial Acumen: Proven track record in assembling and nurturing project teams. Proficiency in linking financial aspects with operational requirements to ensure seamless project execution.

Are you ready to spearhead impactful initiatives, shape exceptional submissions, and propel WVUK's mission forward? Join us and be the architect of transformational change!

In addition to the salary indicated, WVUK provides good benefits including pension, generous holiday entitlement and free parking (MK only).

As an active *Christian (*Permitted under Schedule 9, Part 1 of The Equality Act 2010), this role allows you to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations.

To apply, please send full CV and covering letter stating how you meet the essential criteria provided above to WVUK’s Advising Consultant – contact details in the apply link.

Closing date for applications:  Friday 17th May 2024

We reserve the right to interview candidates and close the ad ahead of the closing date should a strong candidate be identified.

**Please note that holding Right to work in the UK documentation is required for this role as it is not sponsored.**

World Vision UK is an Equal Opportunities Employer.  We value diversity and aspire to reflect this in our workforce. We welcome applications from people representing all sections of the community.  World Vision UK also operates flexible working policies and practices.

As a child focused organisation, World Vision UK is committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.

By submitting your application, you understand and accept that World Vision UK will process the data you provide for the purposes of your application and in accordance with the World Vision UK - Job Applicant Privacy Notice.

No agencies please.