Data Analysis And Insight Manager Jobs in Westminster, Greater London

Closing date: 27th June 2024

Ref 6669

Are you ready to make a difference? Are you passionate about driving positive change and impacting lives? Join us as our Fundraising Executive – Face to Face to ignite change with heartfelt conversations. You will have an opportunity to transform lives, one meaningful interaction at a time.

About us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

 About you
As our Fundraising Executive – Face to Face you will play a pivotal role in our fundraising strategy. You will support our Direct Engagement Managers, to lead multi-channel campaigns, focusing on both Face to Face and Telemarketing initiatives. With an 80% allocation to Face to Face and 20% to Telemarketing, you will be at the forefront of our growth trajectory.

 In this role, you will:

• Assist the Direct Engagement Managers in crafting compelling campaigns to drive donor acquisition and income targets.
• Seamlessly navigate between Face to Face and Telemarketing activities, ensuring campaign cohesion.
• Coordinate the delivery of fundraising materials across various acquisition channels.
• Maintain meticulous records of campaign activities, generating insightful reports for performance evaluation.
• Champion supporter insight and data analysis, driving continuous improvement in acquisition outputs.
• Ensure fundraising activities comply with legislation and best practices, maintaining our fundraising compliance program.

 To be successful, it is important that you have:

• Proficiency in fundraising regulations, with a knack for resolving day-to-day issues.
• Strong project management abilities, delivering complex projects on time and within budget.
• Experience in acquiring new donors through external fulfilment agencies.
• Expertise in monitoring and analysing campaign targets, results, and KPIs.
• Demonstrated proficiency in conducting mystery shops, shadowing site visits, and call listening.
• Track record in developing and delivering materials, as well as training sessions.
• Aptitude for utilising data insights to drive strategic decisions and manage budgets effectively.

 What we offer you:

• A diverse, unique role where no two days are the same, with huge capacity to build and acquire new personal and professional skills and create your own scope to make change within one of the world's leading international charities.
• An organisation that believes in innovation and a diverse set of brilliant colleagues who are both experts in their fields and collaborators and supporters of innovation.
• Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.
• To have the best (and happiest) employees we focus on flexibility, inclusion, collaboration, health, and wellbeing both in and outside of work.
• We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day.

 Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Ways of Working: 
The majority of our roles can be performed remotely in the UK, However, for this role, you will be required to work from our Farringdon Office- London on average 1 day a week, some weeks this might be slightly more, some weeks could be slightly less. Please note that travel costs to your contracted office will be at your own expense. This role will require you to visit teams throughout the UK in line with our compliance programme, costs of which will be covered by SCUK.

Please note: travel costs to your contracted office will be at your own expense. 

Flexible Working - We are happy to discuss flexible working options at interview.

Commitment to Diversity & Inclusion: 
Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. 

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here. 

SPANA - The Society for the Protection of Animals Abroad is the global charity for working animals in low-income countries. Since 1923, we have supported the welfare of working animals, including donkeys, horses, camels and elephants, in communities that depend on working animals for water, transport, agriculture and their very survival. Today, we support working animals across 26 countries, through a series of global projects and partnerships.

The People & EDI Manager will be a key member of the Global Operations Team, responsible for effective and efficient Global HR delivery at both a strategic and an operational level across the organisation.  This position plays a critical role in Equality, Diversity and Inclusion.  The role will help foster a culture of inclusiveness and belonging and provide ED&I guidance and support to Directors and teams, resourcing talent management professionals and updating the Head of Global Operations on current issues and standards.

The postholder will work closely with the Head of Global Operations to develop and implement a global workforce Strategy. The role will support the implementation of organisational initiatives, including L&D, our wellbeing offer and lead on team communication related to HR matters with the wider organisation. This role will, together with the Head of Global Operations, oversee the development of the Global Resources Co-Ordinator.

While we classify this role as hybrid, it's worth noting that the vast majority of your work can be done from the comfort of your own home. Occasional in-person visits to our London office (located in Borough High Street), and all-staff gatherings will be necessary. Our full time hours are 34.5 hours per week and we offer core working hours between 10am and 4pm.

Key responsibilities 

• Ensure timely and accurate advice and guidance is given to line managers and employees on HR employee relations issues, absence management, employment legislation, policies and procedures, referring requests for advice on complex employment matters to legal advisors.
• Provide in-depth support and legislative expertise and guidance with staff matters, including disputes, performance, disciplinary, and/or grievance matters.
• Provide support for the performance management system ensuring that it is completed on time each year and outputs are used to inform the talent and career development procedures.
• Explore opportunities to increase the Society's Apprenticeship programme and make use of the Apprenticeship Levy.
• Timely recruitment, globally to provide recruitment and interview guidance, and training to interviewers.
• Define and develop specific inclusion and diversity priorities and targets.
• Collaborating with senior leaders and directors to plan and facilitate activities that support the organisation’s commitment to inclusiveness.
• Utilise data and insights to create board and business reports that track progress towards measurable outcomes.
• Partner with relevant teams globally to maintain consistent messaging and branding for equality, diversity and inclusion initiatives both internally and externally.
• Oversee the UK monthly payroll preparation.
• Produce the monthly HR reports for SMT and Committee meetings.
• Lead on the organisation learning and development program drawing on the outcomes of the performance management process and with input from senior leadership team to identify priority capacity development needs.
• Work with SLT to develop career paths that help grow internal talent pool.
• Review and update HR policies, contracts and procedures to ensure they support gender equality, diversity and inclusion.

About you 

• CIPD Qualified with experience in a senior HR role 
• Strong knowledge of equality, diversity and inclusion best practices and regulations
• Experience of working for an INGO or similar global non-profit entity
• Solid understanding of employment legislation
• Experience working effectively with a diverse range of stakeholders at all levels.
• Experience of delivering on HR change and transformation projects would be beneficial
• Proactive and consultative approach with the ability to work in fast pace environment
• Hands-on experience with Human Resources Management Software (including payroll and absent management systems)
• Knowledge of data analysis and reporting

Benefits

• 26 days annual leave, plus bank holidays. Further leave will accrue after two years of service up to a maximum of 30 days
• Company pension scheme (SPANA will contribute 10% of salary, if you contribute 5% of salary)
• Hybrid working with London Head Office (Borough High Street) attendance approx. 1 day a month (travel expenses not included)
• Health Cash Plan with Medicash which includes access to virtual GP appointments and a members discount portal
• Group Life Insurance scheme, which provides coverage at 3x your annual salary
• Group Income Protection scheme, designed to provide income if illness or injury prevents you from working for a period of time
• Enhanced Employee Assistance Programme including face-to-face counselling
• Paid Volunteer Day

The full job description can be found on our website. 

Due to a high volume of applications, we are unable to contact each applicant individually regarding the status of their application. If you are selected for an interview, we will reach out to you directly. 

To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Work setting: Hybrid (1 to 2 days per week from the office)

Salary: between £58,000 to £66,000 per annum

Hours: 18-month FTC, Full-time (possible extension)

Are you comfortable wearing multiple hats, especially in the areas of insight research, operations and project management? Do you enjoy developing relationships at all levels and exercising your influencing, leadership and engagement skills?

TPP are recruiting a Senior Research Delivery Lead on behalf of our client, that believes in the transformative impact that evidence-based insights can have in supporting improvements in education systems, informing policymakers and other key decision makers, and strengthening practice in the classroom. This is a great opportunity if you want to be involved in leading the operational delivery of evaluation and survey projects, making a tangible impact on education research.

The Role:

As a Senior Research Delivery Lead, you will manage and enhance evaluation and survey operations. Your leadership will be crucial in designing and delivering high-quality operational elements for studies involving primary quantitative data collection from pupils, schools, and other educational settings.

Main responsibilities:

Operational Delivery:

• Lead the definition and implementation of operational models for quantitative data collection studies.
• Collaborate with the Evaluation and Survey Operations Lead to ensure seamless project delivery.
• Write and cost operational sections of proposals.
• Oversee programme and project management of operational elements.
• Ensure clear stipulation of recruitment, engagement, and data collection activities.
• Provide support, troubleshooting, and escalation points for project delivery.
• Continuously improve operational processes, drive development, and produce business plans for change.

Compliance and Ethics:

• Ensure compliance with UK data protection legislation and data security requirements.
• Ensure ethical data collection practices with minimal burden on participants.
• Maintain clear, engaging, and succinct communication with research participants.

Stakeholder Management:

• Develop strong working relationships with internal teams, external clients, partners, and contacts.
• Manage third-party relationships and ensure relevant contracts comply with policies and legislation.

Strategic Leadership:

• Work with the Head of Operational Delivery to manage project processes and improvements effectively.
• Represent survey and evaluation interests in operational process development.
• Lead and implement organisational initiatives.

Essential requirements:

• Experience in delivering large-scale projects involving participant recruitment and data collection.
• Experience in line and team management, with the ability to motivate and maximise performance.
• Strong project management skills.
• Excellent stakeholder engagement and influencing skills.
• Proficiency in strategic and financial analysis with experience working with complex spreadsheets.
• Strong problem-solving skills and ability to translate technical concepts for non-technical audiences.

If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!

TPP are always keen to speak with candidates looking to work in the sector so if this role isn't quite right for you, please do check out our website and pop your CV over to us!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

I am delighted to be working with and fantastic human rights charity in search of an interim Finance Analyst. As Finance Analyst your role will be to work with and give strong support to the Systems & Reporting Manager in ensuring the completeness, accuracy, integrity and value of the financial management reporting to internal and external stakeholders across all entities. The Finance Analyst role is also responsible for Business partnering and supporting budget holders in understanding their financial performance.

Main duties:

Prepare management reports to feed into monthly management accounting pack and to investigate and work with budget holders to provide narrative around any unusual variances to deadline.

Preparation of accurate monthly reporting for budget holders against deadline.

Proactively work to improve the quality and value of stakeholder reporting.

Preparation of ad-hoc financial reporting ensuring that any additional insights are provided to stakeholders.

Work with the Finance and Data and Analysis Teams as required to improve data quality and information value available to report on to all stakeholders.

Business Partnering:

Provide support to budget holders as required in support of budgetary understanding and ownership and to meet deadlines.

Provide financial analysis of trends and areas of opportunity or concern for budget holders and other stakeholders.

Support budget holders with insights and other requirements during the budget setting and reforecasting process.

The day to day:

Contribute to the financial year-end and audit process as required.

Contribute to the month end reporting, annual budgeting and quarterly reforecasting process as required.

Undertake analysis to support financial accounting control processes.

Provide support to the Finance Systems & Reporting Manager and the Financial Controller as required.

Process budget & forecast data onto finance systems.

If you have the above skills and experience and are immediately available, please apply online today, I would love to have a conversation with you!

About the role

(For further details regarding the role and specific qualifications required, please consult the Job Description.)

Rainforest Foundation UK (RFUK) strives for a fairer and more sustainable world by working with frontline Indigenous Peoples and other communities in the fight against tropical deforestation, biodiversity loss and climate change.

We are looking for a Head of Operations & Compliance to join our growing team, offering a unique opportunity to contribute to a unique values-led, solutions-orientated organisation.

Reporting directly to the Executive Director and serving as a vital member of the Senior Management Team (SMT), you'll oversee regulatory compliance, optimise internal and operational systems, manage risks, execute operational plans, and embody our organisational values. This multifaceted role encompasses leadership, strategy, and staff management, as well as an awareness of the needs of a small but growing charity.

Person specifications

We seek a dynamic individual with a minimum of five years of senior operations/compliance experience, demonstrating strategic thinking, strong governance and regulatory knowledge, and operational leadership and management skills.

Candidates should possess excellent communication and collaboration skills, exhibit multitasking and strong organisational abilities, demonstrate adaptability and proactive problem-solving skills, and pay meticulous attention to detail.

We encourage all interested candidates to apply, even if they believe they may not fully meet all the requirements. Applicants are encouraged to elaborate on their suitability for the role in their cover letter.

Regional Community Fundraiser – North East England 

• Ideal locations include Newcastle, Carlisle, Durham to allow travel across North East England. 
• 22.5 hours per week
• Working pattern to be agreed (with occassional evening or weekends)

About Us
The Fire Fighters Charity offers specialist, lifelong support for members of the UK fire services community, empowering individuals to achieve mental, physical and social wellbeing throughout their lives.

We provide confidential, personalised support to the whole of the fire services community, whether that’s at our centres, over the phone, online or out in communities.

We are looking for an experienced Fundraiser to join our national team who can inspire the diverse communities across the North East of England to unite support for their fire community. 

The Benefits
As an Employee of the Charity, we pride ourselves on ensuring you have great employee benefits along with a caring and supportive working environment.

• Salary of £23,170 per annum (equivilent £38,618 FTE)
• £3,400 p/a Car Allowance (Ts & Cs apply)
• Pension: 8% pension contributions (All pension contributions are paid by the Charity on your behalf. No employee contribution is required, though can be made through a salary sacrifice scheme)
• Paid Annual leave: 25 days’ holiday rising to 27 plus Bank Holidays (pro rata)
• Life assurance: 3 x basic salary
• Access to an Employee Assistance Programme and other support tools

The Role
Building relationships with the fire and rescue services in your area, you’ll become an integral part of the local fire services community. You’ll join a nation-wide team of inspiring and innovative fundraisers, working collaboratively to secure the much-needed income for the Charity. 

Helping to coordinate events, support fundraising initiatives and implement new ideas, you’ll support your people, stations, and offices to raise awareness of the Charity and achieve and exceed income targets, as well as working with local businesses and people to maximise our fundraising potential.

By generating the income, we need to realise our ambitions you will help us to be there for even more members of the fire and rescue community.

This role is subject to a Basic Disclosure and Barring Services Check.

About You
We’re looking for an enthusiastic and innovative fundraiser to join our team, full of ideas and a positive attitude.

You’ll need excellent business and project planning skills, as well as the ability to multi-task and adapt your communication style to your audience.

You’ll be responsible for maximising the potential fundraising income from every initiative you support, so you must be able to effectively engage with multiple stakeholders and build strong networks.

You’ll also be able to support and inspire our volunteers, ensuring that these vital links between our Charity and the fire and rescue services are happy and fulfilled in their roles.

Reporting to the Fundraising Manager, you’ll be an excellent communicator with exceptional organisational skills and a ‘can do’ attitude.

How to apply
More information about us and the role can be found on our website.

Please apply online, via our recruitment portal. 

We reserve the right to close this role early should we receive a sufficient number of applications. Due to the number of applications we receive, we are unable to contact applicants who are not shortlisted for interview. If you do not hear from us within two weeks of the closing date, please assume that your application was not successful this time.

We are excited to announce that we are seeking to recruit a new Grants Officer.

Our Grants Officers hold responsibility for operational and administrative support to the fund management of a portfolio of grants on UK Aid Match. The role supports operational management of the fund with the development and maintenance of efficient operating and reporting procedures, as well as contract administration, budget support and logistics, and ensuring grants move efficiently and timely through the grant management cycle. Role holders also support the teams on aspects of managing project documentation and duty of care.

Our Grants Officers develop insights into the wide range of organisations, sectors, approaches, and countries that FCDO are working in, gain understanding of how large donor funding mechanisms operate, and learn a range of relevant skills for working in the development sector. Proactive and driven candidates will have the opportunity for professional development within a dynamic international development consultancy firm. 

The Talent Set are delighted to be working with a really great Health Charity to find their brand new Individual Giving & Acquisitions Lead.

The charity offers a flexible working environment, with hybrid working from either of their London offices.

The Individual Giving & Acquisitions Lead is a new role in their Marketing & Communications team. The postholder will play a key role in developing and delivering the Individual Giving Programme to drive income growth, engage new audiences and retain existing supporters. This role would suit a candidate looking to harness their skill set in direct marketing and use their ability to create new fundraising products to set up an Individual Giving Programme from scratch, with support from the Head of Marketing & Communications.

Key Responsibilities:

· Lead on creating and implementing a strategy to support the development of a new Individual Giving and Acquisition Programme in collaboration with the Head of Marketing & Communications.

· Plan, develop and implement a range of direct marketing campaigns to support the acquisition of new donors and the retention of existing supporters, ensuring that all campaigns are managed effectively and delivered on time and within budget.

· Deliver personalised and tailored content to increase engagement with existing and new supporters.

· Enhance supporter journeys by using data insights to develop segmentation and improve targeting for IG activities.

· To effectively manage the end-to-end creative process from inception to execution of direct marketing campaigns.

· Working with the database manager, report on post-campaign data analysis to evaluate effectiveness and understand ROI.

· Working with the Head of Marketing & Communications to deliver an excellent supporter experience across all communications and fundraising activity, working with colleagues to ensure consistency with other fundraising programmes.

· Brief, monitor and manage internal stakeholders’ relationships for Individual Giving campaigns and projects, maximising opportunities to cross sell across all audiences.

Person Specification:

· Proven track record of DM campaign management experience.

· Proficient experience of working with data selections, segmentation and campaign analysis.

· Significant experience in managing the end-to-end creative process and proven success in donor acquisition and retentions.

· Experience in designing and delivering supporter journeys for a variety of audiences.

· Experience of delivering excellent results within agreed budgets and on schedule.

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

Role:   Supporter Development Officer

Location: London, Haig House (Hybrid) 

Contract Type: Fixed Term Contract – 1 Year

Hours: Monday – Friday, 9am-5pm 

Salary: £32,910 to £34,491 per annum (Inclusive of London Supplement)

Are you looking to spearhead impactful marketing initiatives while championing a noble cause? Join us at the Royal British Legion as a Supporter Development Officer.

Supporter Development Officers at the Royal British Legion play a crucial role in executing the organisation’s Supporter Development communications plan. Reporting to the Supporter Development Manager, this position entails supporting on various projects, with a focus on in-memory fundraising, aimed at generating income and nurturing supporters who have made a donation in memory of a loved one. Collaboration within a cohesive framework across departments such as Supporter Acquisition, Planning, Marketing, and Finance is essential to thrive in the One Legion culture.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life. 

Responsibilities involve supporting and delivering marketing and stewardship campaigns through diverse channels like email, direct mail, phone, SMS, and social media. This encompasses managing creative content, ensuring alignment with the charity’s strategies, and adhering to brand guidelines. Additionally, the role will support on budget drafting, expenditure control, and maximizing financial returns while minimizing costs for campaigns.

Operational excellence is pivotal, involving contribution to response handling processes, detailed post-campaign analysis, managing reporting requirements, and print management. Building relationships with partner organizations, fostering internal collaborations, and ensuring compliance with relevant industry regulations are also integral components of this role.

Ideal candidates possess experience in managing multifaceted email and direct marketing campaigns, proficiency in analysis to help inform strategic decisions, familiarity with print production, and a strong grasp of consumer marketing, particularly within the charity sector. Moreover, excellent analytical, communication, organisational, and problem-solving skills, along with IT proficiency and alignment with RBL's mission and values, are essential attributes for success in this role.

Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.

You will be contracted to our London Hub, Haig House. Under our Future Working framework, there will be some flexibility for working remotely/at home, using our collaboration tools to work with colleagues but with a minimum expectation of three days a week during probation, with the opportunity to move to two days per week after probation period, connecting directly face-to-face with colleagues at the hub.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

Closing Date: 21st June 2024

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

Who we are

Chefs in Schools is a young, ambitious charity that’s rapidly growing. Our mission is to improve kids' health, through improving school food & food education. Working in areas of high deprivation, we support and train schools and their kitchen teams to serve the best, freshest and tastiest food possible, alongside meaningful food education. We share our learning and resources freely, aiming to inspire and enable others to follow our lead.

We’re backed by some of the biggest names in food and have ambitious targets to ensure every child has access to incredible school food and food education, setting them up for life with the skills and knowledge to feed themselves well.

About you and the role

The purpose of this role is to lead on our finance strategy, and ensure all of our systems, reporting and processes are helping to drive forward the charity and deliver on our objectives at scale. You will work closely with the Chief Executive and Directors to ensure that financial planning is effective and supported by accurate data analysis. You will report directly to Trustees as required and ensure that the highest standards of transparency and probity are maintained.

You will be joining the team during a period of growth in the size and complexity of our delivery. We currently have 20 employees and anticipate doubling in size within three years. You will have a crucial role in shaping our systems and processes to ensure we can scale effectively, both our existing programmes and a new membership-based programme that is in development. We’re looking for an experienced finance professional with an interest in effectively using technology and systems to drive efficiency, without compromising on accuracy or compliance.

You will support and mentor the Finance and Office Manager, ensuring that financial administration is carried out proficiently and in line with all legal and regulatory requirements, including ultimate responsibility for ensuring that all statutory filings are made accurately and on time. Your role will also encompass ensuring that we operate within legal & regulatory frameworks and stay up to date with changes in relevant legislation. 

The responsibilities, skills and experience listed below are intended to give you an idea of what we need for this role. If you don’t meet every single requirement, but feel as though you would be able to work with us to deliver the majority of them, we would urge you to apply anyway. We are dedicated to building a diverse and inclusive workplace, and for us, the most important ‘experience’ is passion for our mission. You may be just the right candidate for this, or other roles.

We want to get to know you at the interview and understand we can do this best if you’re at ease. We’re an inclusive employer and work hard to create a welcoming working environment for everyone, including appointing a neurodiversity champion to help us identify how we can make our work environment work for everyone. If you need adjustments to the interview process please let us know. 

Key responsibilities:

• Developing a comprehensive financial strategy that supports the delivery of the charity’s objectives and activities

• Reviewing suitability of our current systems: Quickbooks for accountancy, Beacon CRM, PLEO for expenses management, Survey Monkey for data collection etc.

• Where necessary, identifying and implementing new software to ensure all systems and processes are robust, user friendly, deliver useful data analysis, integrate and/or improve automation

• Working closely with the Director of Transformations to translate the annual activity plan into an accurate organisational-level budget

• Advising the Chief Executive, team and Trustees, ensuring that benefits and risks of decisions are fully considered and fit with the overall financial strategy

• Oversee sound financial management and governance across the organisation

• Provide leadership and guidance to all things finance related, providing mentoring and support to the team

• Accountability for monitoring that the organisation’s services are, and will, run to budget, supporting budget holders and reporting promptly on risks

• Have ultimate oversight of the external audit and production of the statutory accounts, supported in delivery of this by the Finance & Office Manager

• Oversee production of management accounts and bespoke financial reports, including accurate forecasting, incisive analysis and accessible narrative commentary

• Support the Development team with financial submissions and other compliance areas (eg advising on and supporting with due diligence processes)

• Constantly seeking to develop and improve the organisation’s financial systems, policies and procedures to promote dynamic, best practice and up-to-date application of tools, systems and approaches

• Oversight of finance, governance and basic HR administration, supporting the Finance & Office Manager with high profile or complex queries, seeking specialist advice on financial or compliance matters as required

• Ensure the organisation’s compliance with charity law, in accordance with the Charity Commission in England & Wales

Skills & experience:

• You have interest and belief in our mission, to improve kids’ health through improving food and food education in schools

• You have full or partial qualification through an accredited accountancy body

• You have some experience in a senior finance role (eg Director, Head of, Management Accountant) in any sector, and some experience within a finance function in the 3rd sector (in particular familiarity with the Charity SORP and experience of administering restricted funds)

• You have experience of audit

• You enjoy a mix of leadership and rolling up sleeves to get hands on when the need arises

• You take a pragmatic and dynamic approach to robust financial management

• You can turn complex and dry data, into clear and engaging narrative

• You have project managed the implementation of new systems (accountancy / CRM / data)

• You are organised, methodical, strong on detail, and able to map out deadlines and plan ahead

• You are skilled in building rapport with people and strike a balance between being supportive and challenging 

Benefits

You would be joining a friendly, supportive team who works hard but believe in a healthy work/life balance. We seek a diverse range of perspectives, skills, experience and knowledge. Joining a small, collaborative team means you’ll be able to contribute to and draw on various projects and strategic insights.

We offer 33 days of holiday per year, including bank holidays, a Cycle to Work scheme, hybrid working, free access to the CODE app for discounted restaurants & hospitality venues, enhanced parental leave. We are committed to developing our team and will support you with relevant training opportunities including £250 towards elective training and development of your choice.

As we work with children & young people, an offer of employment will be subject to satisfactory references and DBS clearance, in line with our safeguarding policy.

Please note that shortlisted candidates will be invited to a 30-mins online interview to take place on Weds 19th June. Successful candidates will then be invited to a second interview that will be in person at our offices in Brixton, London, on Weds 26th June.

The Talent Set are delighted to be working with a fantastic global children’s charity to find their Strategic Planner and Integration Lead.

The charity offers a flexible working environment, with hybrid working from their London office.

The Transformation and Innovation Unit is a small but critical function within the Fundraising and Supporter Engagement Directorate – looking for new and improved ways of raising the charity’s profile and income, ensuring our communications outputs are aligned and optimised, and fostering a culture of innovation and insight-led marketing. The purpose of the Strategic Planner and Integration Lead is to work collaboratively across the organisation to develop and lead a compelling supporter engagement calendar, oversee integrated campaign development, and support the design and delivery of new products, propositions and growth opportunities.

Key Responsibilities:

· Work closely with the Supporter Marketing and Public Fundraising Unit to jointly plan how we are going to deliver our strategic priorities on an annual basis and align our resources behind this

· Develop effective processes to review, plan and prioritise cross-organisation activities, events and goals to create and evaluate integrated communications calendars and messaging

· Establish and manage cross-organisational planning documents, aligning and optimising key outputs and campaigns to increase our consistency, efficacy and impact

· Lead the Directorate to understand and assign priority levels across our portfolio of products, campaigns and change initiatives, to enable increased alignment and focus of teams around strategic goals – leading to increased success and impact

· Develop integrated strategies for Plan International UK’s priority campaigns or appeals, as agreed in the planning process and with the Head of Supporter Marketing and Public Fundraising

· Create compelling campaign themes and propositions driven by brand and audience insight

· Develop effective, integrated briefs for marketing and communications output, and work with the Content Team and external suppliers to deliver outstanding creative work that fits the brief and needs of our audiences

· Manage the mobilisation of key working groups in the delivery of an emergency appeal and support the Director of Fundraising and Supporter Engagement to make rapid and clear decisions

· Work alongside the Digital and Data Strategy Team to regularly review and refresh our audience segmentation and strategy

· Establish an audience-centric communications culture, driven by up-to-date insights on our priority audience groups and their behaviours, attitudes and values

· Conduct thorough market research and analysis to identify target audiences, trends, and opportunities for integrated marketing campaigns. Utilise insights from market research to inform campaign strategies and messaging

Person Specification:

· Strategic marketing planning experience, developing and leading multi-year customer communication plans, prioritising key initiatives and ensuring integrated campaign delivery across teams

· Significant experience of using data and insights to inform planning, and knowledge of a range of reporting and measurement tools

· Exceptional inter-personal and consultative skills, with experience of working with multiple stakeholders and a proven ability to work collaboratively to influence, negotiate and secure buy-in 

· Knowledge of full campaign process from planning to briefing, creative development and production through to execution and measurement

· Excellent knowledge of audience research, analysis and segmentation tools and processes 

· Ability to multi-task and prioritise under pressure, in a fast paced, dynamic communications environment

· Experience of working in insight, new product development, and proposition development, ideally within the charity sector, and able to demonstrate having made a positive difference for other brand(s) through impactful and effective proposition development

· Strong creative leadership and experience of translating a brand proposition for different channels, executions and campaigns 

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

£41,200 (pro-rata) + 6% pension contribution

21 hours per week

Supported by our CEO, you'll be working with an ambitious and caring organisation that works hard to support refugees, asylum seekers and migrants.  As a relatively small organisation we can be creative and nimble and always strive to work collaboratively. We are looking for a dedicated and passionate individual who can embed our new People strategy, taking our HR function to the next level.

For more information, please refer to the job pack. To apply, please complete our online application form which you can find on our website.

Deadline: 9am 24th June 2024

Interviews: Week commencing 1st July 2024

About this role

The Head of HR and Operations is a new position within Sustain and will play a central role in the senior team. You will work closely with the Chief Executive, senior managers and line-managers to provide effective leadership on HR and operational matters. You will lead on creating and improving systems to help us work better; as well as helping Sustain cultivate and embed a positive working culture for the whole staff team. The role will include day-to-day management and ownership of HR matters, processes, recruitment, staff training, skills development and performance management. The role will also lead on the internal people, skills and culture aspects of our diversity, equity, inclusion and anti-racism work.

Sustain is seeking a highly experienced, professional, authoritative, motivated and committed individual, who is great at working with a team to pursue organisational objectives at a leadership level, whilst developing positive relationships across the whole staff team. We are looking for someone who is experienced, confident and competent to set up and improve systems and approaches. We are also looking for a person with several years of senior experience, relevant qualifications, and an understanding of working with a values-driven team of people in the not-for-profit or charity sector, the majority of whom have permanent contracts but fixed-term project funding.

The person appointed will have an appreciation of the aims and values of the Sustain alliance and be excited by supporting our organisation through the transition to better ways of working. The creation of this role follows a period of significant organisational change associated with hybrid working, unionisation and changes in the senior team. This role will benefit from a confident, professional, diplomatic, values-led, collaborative and solutions-focused approach.

The role will not manage a team directly but will work closely to support senior leaders and colleagues who have previously undertaken key HR and operational duties, including Sustain’s Chief Executive, Head of Finance (who will line manage this role) and Finance and Administration Officer. They will also work closely with others on the management team and report to Trustees.

As with all senior roles at Sustain, we expect the person appointed to this role to commit to working mainly at the Sustain office during their probationary period, and thereafter for half of working hours, whilst still benefiting from the flexibility offered to all colleagues. This is part of senior role-modelling of the creativity, support, engagement and mental health benefits that in-person working cultivates between colleagues. This will be managed in coordination with other senior colleagues to enable good in-person coverage and connectivity across the week and across common holiday periods.

Tasks and responsibilities

With a solid understanding of the organisation’s staffing needs, the Head of HR and Operations will work closely with the Chief Executive, Head of Finance and other senior managers to:

• Help Sustain offer good employee contractual terms, processes, employment rights and HR support.
• Implement and develop systems, activities and ways of working that cultivate a positive working culture for the staff team, volunteers and interns, and other people that we work with.
• Oversee implementation and evolution of Sustain’s HR policies, guidance and procedures.
• Lead development and implementation of Sustain’s approach to personnel management, on matters such as performance (e.g. objective setting and work planning), personal development, staff progression, skills, training and learning.
• Review and improve Sustain’s approach to recruitment and induction for staff members, volunteers, student or work placements and paid interns.
• Leading on Sustain’s diversity, equity, Inclusion and anti-racism work, where this relates to recruitment, induction, probation, workplace culture, operations, people and learning, working with and supported by the Core Diversity Group.
• Recording and communicating Sustain’s approach, principally through staff meetings; line managers training; HR processes; and editorial input, oversight and development of relevant chapters of the Staff Handbook, Line Managers Handbook, Recruitment Handbook and Management Handbook.
• Ensuring personal records are handled sensitively, respectfully and with appropriate confidentiality, in line with good organisational culture and data protection rules (GDPR).

In practice this will involve leading on or supporting the following areas of work:

Recruitment, induction and probation

Holding responsibility for overall recruitment and onboarding, induction and probationary approaches, to ensure a warm and inclusive welcome, fairness, consistency and compliance across the organisation. This will include:

• Leading on Sustain’s recruitment processes, supporting Line Managers in writing and grading job descriptions, managing recruitment in line with the ethos and procedures in our Recruitment Handbook, and supporting cultivation of a pipeline of exceptional and diverse candidates.
• Developing, refining and implementing Sustain’s approach to recruitment and our Recruitment Handbook, including streamlining and standardising the shortlisting and interviews process.
• Developing and ensuring high-quality and consistent implementation of welcoming, inclusive and productive induction and probationary period including
• Setting probationary objectives; review probationary training or other needs; and working with line managers to conduct probation reviews.
• Developing the concept of ‘foundation skills and knowledge’ to contribute to the way Sustain develops our induction and probation and creates opportunities for new entrants.
• Helping develop, implement and innovate on recruitment for diversity and overcome barriers to participation, especially for people from diverse ethnic and socio-economic backgrounds.

Support for Line Managers

• Ensuring a high quality and consistent approach to line management across the organisation, including development and implementation of standards, key tools and training, working with the Line Managers Forum and developing the Line Managers Handbook.
• Coordinating the quarterly Line Managers Forum a well as participating in this group, to develop a shared approach to strategic matters; organisational culture and staff development; and helping to cultivate Sustain-style leadership at all levels of the organisation.
• Arranging or providing support, advice, and training for Line Managers, including inducting new Line Managers, and supporting all Line Managers to implement key policies, guidance and support the people they manage in a fair and consistent way compatible with Sustain’s values, organisational needs, good HR practice and open communication.
• Ensuring that one-to-ones and annual appraisals happen consistently and effectively, that good records are kept and that the organisation learns from these and takes forward actions arising.

Staff development, learning, progression and performance management

• Working with managers to ensure high-quality objectives and workplans are prepared for all staff members, reviewed and managed effectively.
• Working with Line Managers to understand and respond to staff skills, needs, progression opportunities and needs or aspirations for personal development.
• Supporting implementation of Sustain’s approach to progression. Note: This area is currently under development as part of a wider Progression Review, and the outcome may include, for example, the Head of HR and Operations ensuring high-quality and consistent processes such as objective-setting, performance review, job grading, sector benchmarking, appraisals and appeals.
• Ensuring all staff are benefiting from personal development opportunities (informed by Sustain’s personal development framework and other assets), and regular opportunities with their manager to review progress against objectives, skills and learning, personal development and wellbeing.
• Leading on the annual appraisal process, ensuring it is consistent and useful and enables staff to develop for themselves, their teams and the wider organisation.
• Building a culture of learning including helping to manage a (small) learning and development budget and helping staff to take up opportunity for learning including:
  • coordinating the annual staff training programme covering ‘core skills and learning’, alongside other learning opportunities.
  • organising internal and external training and learning opportunities for staff, e.g. webinars, in-person sessions, skills-share sessions, visits, strategy sessions and similar.
  • championing use of Sustain’s Volunteering Days for climate and social justice.

Staff team, culture and IWGB Trade Union group liaison

• Ensuring Sustain’s staff culture remains vibrant, creative and welcoming, maintaining Sustain’s friendly, collaborative and flexible approach, while ensuring appropriate policies and procedures are implemented to guarantee the continued high quality of our work, ensure accountability and support people to flourish.
• Leading on staff health and wellbeing projects and ensuring appropriate support for staff relating to physical and mental health.
• Facilitating and fostering open communication and staff consultation processes throughout the organisation; working with colleagues to ensure regular opportunities for staff to connect, reflect and celebrate success.
• Running staff consultations, including collating and presenting the findings, examining options, and developing recommendations for senior managers and Trustees, to inform decision-making.
• Carrying out regular staff satisfaction surveys to monitor employee wellbeing, engagement, safeguarding, satisfaction and to measure effectiveness of line management, and to provide key data to the organisation to inform decision-making, including in relation to Sustain’s diversity, equity, inclusion and anti-racism commitments.
• Participating in staff meetings and reporting to colleagues on key developments.
• Joining senior managers in regular meetings with the Union Liaison Group.

HR and employment contract management

• Working closely with the Head of Finance and senior managers to issue, track and communicate with staff regarding employment contracts, e.g. funding situation, precarity and contract extensions.
• Advising and supporting senior management on employment matters; and how to apply the appropriate organisational values and policies within the legal and ethical framework.
• Working closely with the Head of Finance to support completion of payroll and pension processes.
• Managing potential redundancy and/or end-of-contract processes in line with employment legislation and internal policies; and ensuring that redeployment opportunities are fully considered throughout.
• Managing and reviewing staff records on all absences, to include (but not limited to) annual leave, parental leave, compassionate leave and sickness absence leave, and providing up-to-date information to staff, Line Managers, senior managers and Trustees to enable review and decision-making.
• Helping to manage freelance and consultancy or partnership contracts led by others.
• Maintaining and developing Sustain’s HR information system to manage (including opportunities for further automation), for example, annual leave, absence, and general HR records.
• Supporting Line Managers to conduct exit interviews (or conducting them personally) to ensure routine actions are performed, handover is completed effectively, feedback is captured, lessons learned, and changes implemented where appropriate.
• Helping to manage complaints, grievance and safeguarding processes, working closely with senior managers and the Chief Executive.
• Working with senior managers and Line Managers to ensure that Sustain’s Dignity and Respect Code of Conduct (anti bullying and harassment; safeguarding) is referenced in key places, processes and training, to ensure that this is well understood and treated as a priority.

Policies, guidance and procedures

• Ensuring that Sustain policies, guidance and procedures remain up to date, relevant and legally compliant, supportive to members of staff and in line with Sustain’s needs, constraints and values.
• Ensuring that Sustain’s has organisational statements, policies and guidance that help us to achieve our goals, and to demonstrate, communicate and promote good practice.
• Implementing and managing an HR calendar for compliance checks, policy reviews on existing and future HR policies and procedures, and how this relates to HR and legal good practice, financial analysis, benchmarking, staff consultation and/or Trade Union negotiation.
• Supporting review in areas of concern, for example Sustain’s sickness and absence policy, recording information on patterns, impact and costs, to enable well-informed review of options.
• Carrying out remote working assessments, along with the relevant Line Managers (these are currently based on self-reported information from staff members, not on-site visits).
• Supporting senior managers in Trade Union consultation and negotiation processes, in line with the Trade Union recognition agreement and agreed protocols for the timely provision and consideration of information, transparency, consultation, negotiation and decision-making.
• Providing or commissioning sector benchmarking data, analysis and recommendations to inform decision-making, using the methodology agreed with Trustee oversight, on matters such as pay, annual leave, parental leave, sick leave, and other financial and non-financial staff benefits.
• Communicating and liaising with and consulting the IWGB Trade Union group and wider staff team on key developments in relation to staff development, pay, benefits and working conditions.

Diversity, equity, inclusion and anti-racism

• Being an active member of the Diversity Core Group, which meets regularly to oversee implementation of diversity, equity, inclusion and anti-racism work, with particular attention in this role on recruitment for ethnic diversity and a culture of equity, inclusion and anti-racism.
• Serving on, or taking a lead on, one or more task-and-finish groups to implement relevant initiatives in relation to our DEI and anti-racism commitments.
• Overseeing data collection and reporting, including submission to relevant bodies either for accountability or recognition (e.g. annual Diversity Progress Report; quarterly reports to Trustees; The RACE Report; Living Wage Accreditation).
• Development of HR policies, recruitment, induction and staff management culture and processes to help ensure Sustain is fair, accessible, inclusive and anti-racist in its practice.

Volunteers, paid interns and student placements

• Developing and leading on Sustain’s approach to working with volunteers, student placements, paid internships and similar employment relationships.
• Ensuring consistency and clear communication across the organisation.
• Reviewing the experience of volunteers and interns, and helping Sustain to take action to ensure that people have a positive experience and gain experiences and skills that they need.

Personal specification

Essential:

• Five years of hands-on professional experience as an HR generalist including some experience of working in a similar size organisation.
• CIPD qualification level 5 or equivalent.
• Sound knowledge of UK HR and employment legislation, and implementation of this in good practice.
• Confidence, experience and authority to take a leadership role on HR and operational matters, working with the Chief Executive, Trustees and senior managers.
• Experience at a senior level advising and briefing a senior management team and/or board, especially in a charity or other values-led workplace.
• Proven experience of leading on development and improvement of significant areas of HR and/or operational work, from inception to implementation.
• Experience of end-to-end management of staff team members and their development: recruitment, skills and training, personal development, performance, wellbeing and HR processes.
• Experience of developing skills and learning plans and commissioning and/or delivering learning opportunities including training, workshops and/or coaching.
• Strong problem-solving skills, and negotiation skills and the ability and confidence to provide authoritative, insightful and constructive advice.
• Excellent oral and written communication skills in fluent spoken and written English.
• Proficiency with computer software and records management.
• Highly organised and self-motivated, with the ability to work flexibly, independently and meet deadlines, while having the judgment to know when to consult before proceeding.
• High integrity, with a professional, diplomatic, values-led, solutions-focused and collaborative approach to working with a team.
• Demonstrable commitment to diversity, equity, inclusion and racial justice.
• Experience or understanding of working in a unionised organisation.

Desirable:

• Experience of researching, commissioning and/or analysing sector benchmarking data.
• Experience of managing an external service provider to deliver relevant data and recommendations.
• Experience of managing employment contracts to improve employee information and job security where funding is short-term and project-based, with insights into good practice.
• Experience of delivering training and/or guidance to improve HR functions delivered by line managers.
• Experience of running training, workshops and facilitating meetings and events for staff.
• Insightful experience of helping an organisation manage HR and/or operational change effectively.
• Experience of establishing metrics to track performance over time.
• Experience of working in an organisation funded mainly by project grants.

Diversity

The person appointed will contribute to the mutually supportive culture of Sustain (including colleagues, partners, participants and audiences) in which equality and diversity are not just respected but promoted. Visit our website for some useful advice if you are applying for a job at Sustain.

Sustain is recruiting for this role as part of our Ethnicity Confident and Disability Confident schemes. Applicants who meet all the essential criteria, and who let us know voluntarily (via our Equal Opportunities Monitoring Form) that you would like to be considered in this way, will have an enhanced chance of gaining a first-stage interview.

Sustain welcomes applications from everyone regardless of age, gender, ethnicity, class, socio-economic background, disability, sexual orientation, gender identity, religion and/or belief. We are happy to discuss and consider flexible working at the point of hire. We particularly encourage applications from people from ethnic minority backgrounds, people with diverse identities related to gender and sexuality, and people with disabilities. This is because these groups are currently underrepresented at Sustain. Where two or more candidates are judged to be of equal merit, priority may be given to a candidate who belongs to a group less represented at Sustain.

Location: Home based, or office based at Society Building, 8 All Saints Street, London N1, in line with NCVO’s flexible working policy or home working policy. This role will require regular travel throughout England.

Closing date: 03 June 2024 at 08.00.
Shortlisting date: 18 and 19 June 2024.

Interviews: 24 and 25 June 2024.

At NCVO we run our consultancy and training services as a social business. We provide cost effective and high-quality support focused on the areas which matter most to charities. Our work generates income and valuable insights to support NCVO in achieving our mission.

​Our business is growing. We’re looking for a passionate and innovative team player to help us provide expert impact support to clients across England. You’ll need to be a confident facilitator attuned to the needs of the sector, identifying emerging themes and areas of support.

​You will have a versatile style and be comfortable working closely with a wide range of stakeholders. At times you’ll need to influence and negotiate at different levels. This includes with boards, chief executives, and senior managers. You’ll help them improve their work, better demonstrate the difference they make, and plan for the future.

You’ll need high levels of sensitivity and assertiveness and the ability to think on your feet. In return, we hope to offer a flexible, varied and purposeful role that allows you to learn and grow.

​You do not necessarily need to be an experienced consultant, but you will need the skills and mindset to adapt quickly to this context. You may have a background in:

• impact planning
• evaluation or research
• strategy development
• programme management.

Whatever your previous experience we don’t expect you to tick every box. We want to support your learning so you can develop in the role.

​You will join our interdisciplinary team of consultants helping shape the future and empower charities to thrive. As well as being motivated by creating change for our clients through consultancy, mentoring, and training, you will also need to be energised by hitting targets on utilisation and income.

Equity, diversity and inclusion

NCVO is fully committed to equity, diversity and inclusion. We want this to be reflected in the diversity of the people who work for us. We welcome applications from people from all backgrounds and identities. We particularly welcome applications from under-represented groups in the voluntary sector and those with diverse, lived experience.

If you tell us you’re disabled (according to the Equality Act 2010) and your application meets the minimum criteria for each specification listed in the job description, we’ll interview you for the role. We’ll make reasonable adjustments during each recruitment stage to ensure it’s inclusive and works for you.

Benefits for NCVO employees

• 25 days annual leave for full time staff and pro-rata for part-time staff. After three years, annual holiday increases to 27 days. After five years it increases to 30 days (pro rata for part time staff)
• office closure between 25 December and 1 January inclusive
• the option to purchase or sell up to five more days each year
• five days volunteering leave (pro rata for part-time staff)
• two and a half extra wellbeing days off during the year
• enhanced pay for sick, maternity and adoption leave
• subsidised gym membership
• season ticket loan
• flexible working, including opportunities to work from home or off site
• monthly homeworking allowance for permanent homeworkers
• monthly office worker allowance for those who have to work from the office on a daily basis
• generous employer pension contribution of up to 8.5% of salary into our stakeholder pension scheme (linked to employee contribution)
• training and development opportunities
• the opportunity to join Hospital Saturday Fund health cash plan for free at the basic level of cover, or at a reduced rate for other levels of cover
• 24-hour free and confidential employee assistance programme.

We’re located a short walk from London King’s Cross station in a modern, accessible building overlooking Regent’s Canal.

About NCVO

We are the charities charity. For over 100 years, NCVO has stood shoulder to shoulder with communities, championing and celebrating voluntary action.

Our membership is made up of around 17,000 voluntary organisations across England, from small, grassroots community groups and social enterprises, to large, far-reaching charities.

We believe that communities are strengthened by voluntary action. We therefore want charities to thrive and be empowered to deliver for people and communities.

We focus on empowering charities and volunteers by making sure they have the knowledge, tools, and resources they need. We advocate for and with our members, giving voice to those not often heard, and harnessing the collective power of partners to ensure the voluntary sector is valued.  We bring charities together so they can learn, connect, and create greater impact.

As the voluntary sector and volunteering adapt to new challenges and a changing context, so must NCVO. We are therefore prioritising work to evolve as an organisation to ensure we live our values of ambition, inclusion, openness and collaboration in everything we do internally and externally.

We have around 80 staff and income of more than £7m per year. With our members at the heart of everything we do, our mission is to unite to champion the remarkable role of charities and volunteers. Because stronger charities make for stronger communities.

NCVO is an equal opportunities employer and we welcome applications from everyone. Charity No. 225922.