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TPP Recruitment
Newton Abbot, Devon
£18000.00 - £20000.00 per annum
£30,693 to £36,110 per annum + London weighting of £3,285 per annum if applicable
Understanding Recruitment Ltd
£37,000 - £39,000 per year
Pro-Finance Recruitment
Up to £500 per day
Page 2 of 7
London, Greater London
£30,000 - £32,500 per year
Contract, Full-time
Job description

Are you a 2nd Line Infrastructure Engineer with strong experience of PC, desktop and laptop builds and a passion for customer service?  Do you want to play a vital role in the smooth running of one of the UK’s largest charities?

If so, you could be the Desktop Support Analyst we need here at BHF.

About the role


As a Desktop Support Analyst you will play a key role in supporting our end users, while also offering support for some of our projects.


You will be resolving hardware and system incidents, fulfilling service requests, ensuring each request is handled in a friendly and efficient manner.


You will manage incidents from internal customers, logging all issues and service requests via the Service desk tool, while seeking to manage problems and deliver first time fixes.


About you

With a 'can do' attitude and a willingness to learn, you will have a passion for good customer service with the ability to communicate technical terms to non-technical people.


You’ll need to have strong technical knowledge of:
• MS technologies including:
o Windows 7 and 10
o Office 365

• VoIP


• MDM (InTune)

• iOS (Desirable)


You'll also have good knowledge of SCCM, ideally you will be ITIL Foundation certified, but good knowledge of the principles and experience working in an ITIL environment would be enough. Any Mac support experience, or knowledge of EPOS would also be advantageous, however you will be given the opportunity to learn both technologies.


Please note this opportunity is a 3 month rolling contract. 

About us


We research all heart and circulatory diseases and the things that cause them. Heart disease, Stroke, Vascular Dementia, Diabetes  and many more. All connected, all under siege. Because our research is the promise of future cures and treatments.


Here at the BHF we understand that you might need a little help balancing your work and home life.  Many of our people work flexibly in many different ways. Please feel free to talk to us about the flexibility you may need; we’re happy to explore what’s possible for you and the role.


Interview process 

The interview process will be held over MS Teams. 

More about British Heart Foundation
British Heart Foundation

Help beat heartbreak for everyone

At the British Heart Foundation, there’s one thing that motivates all of us,... Read more

Posted on: 26 April 2021
Closed date: 09 May 2021
Tags: IT, Digital
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