Data Analyst
Children's Charity, Central London
£31,000 -£33,350

Charity People are delighted to be working with a leading Children's Charity to recruit a Data Analyst.

The Charity

Every day, over 600 seriously ill children from across the UK arrive for life-changing treatments. Every day, young lives hang in the balance as patients, families and staff battle the most complex illnesses. And every day, the brightest minds come together to achieve pioneering medical breakthroughs that change the lives of thousands of children - and change the world. This extraordinary Charity, working closely with a Children's Hospital has always depended on charitable support to give seriously ill children the best chance to fulfil their potential.

This role will act as an expert in Data Analytics providing business critical insight to the charity's fundraising teams, and non-fundraising teams, to enable significant growth in voluntary net income and allowing colleagues to inform decision making and develop their own analysis skills.

The Role

To support the Senior Data and Insight Manager in delivering charity-wide business critical insight to fundraisers and non- fundraisers, both to optimise performance and enable colleagues to develop their own skills.

• To use the data warehouse, database and potentially other business intelligence applications, to take responsibility for the data integrity reporting on issues and ensure it is fit for purpose.
• To service the needs of non-fundraising and fundraising teams, identifying their business intelligence, analytics and reporting requirements and creating schedules to meet agreed SLAs.
• To deliver business intelligence, analytics and reporting to brief, on time.
• To support the up-skilling of colleagues across the charity in understanding of the segmentation model and use of data enhancement tools such as MOSAIC.
• To contribute to the wider Fundraising team, taking a proactive approach to working in a high-performing and collaborative environment.

The Candidate

• Experience of working with a relationship database and data analytics tools to support and report on activity.
• Experience with Segmentation and Regression with a proficiency in SQL
• Experience working with customer data across multiple channels evaluating acquisition, engagement and attrition data.
• Experience working with operational teams, with significant ability to communicate insight to a non-technical background, including stakeholders at all levels
• Strong working knowledge of CRM systems and analytics tools.
  Knowledge of the Salesforce platform

Interested applicants should send their CV in the first instance.

Charity People actively promotes equality, diversity and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We want to do this because we know greater diversity will lead to even greater results for the charities we work with.

We are looking for a Data Analyst to join our Digital Listening Service team to inform continuous improvement in our services. As Data Analyst, you’ll analyse data and communicate insights, plus inform our work in research, fundraising, communications, partnerships and influencing. You’ll play a key role in supporting the Samaritans vision that fewer people die by suicide.

Key projects within the team include our multi-channel CRM platform, which allows volunteers to answer telephone calls, online chats and emails within one platform.  We are also rolling out Online Chat, as well as looking at digital outreach and several other exciting developments. 

• £35,000 - £38,000 per annum plus benefits
• Permanent role
• Full time (35 hours per week)
• Linked to either our office in Ewell, Surrey or London Bridge, with the majority of time spent working from home
• We are open to flexible working requests

Key Responsibilities:

• Understand the needs of users for data analysis and reporting
• Provide regular reports and document these
• Summarise and present data and conclusions in the most appropriate format for users
• Apply tools and techniques for data analysis and data visualisation
• Identify, collect and migrate data to and from a range of systems
• Manage, clean, abstract and aggregate data
• Identify patterns and insights based on data models and projections

We are keen to hear from candidates who have demonstrable experience of:

• Understanding users and identifying what their needs are, based on evidence
• Managing stakeholder needs and expectations (able to pre-empt amount of work required, join related requests together, and manage expectations on timings)
• Creating, editing and managing multiple data reports, plus document processes and decisions
• Understand how to prepare and cleanse data, ensuring data is accurate and fit for purpose
• Identifying and applying the most appropriate analytical techniques to bring different sources together to tell a story
• Presenting and communicating findings clearly, using the most appropriate medium to visualise data to tell compelling and actionable stories
• Degree educated within Maths, Science or Computing (desirable)

Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person that they are. We warmly welcome applications from a diverse range of backgrounds and experiences.

The closing date for applications is 04/08/2021

School-Home Support has over 35 years’ experience of delivering support to children and families within schools. We are experts in identifying and tackling the barriers that prevent children from achieving at school. We get children and young people back into school ready to learn, whatever it takes.

Data Analyst
Location: Based in School-Home Support’s Head Office, Stratford, London E15 - with option for some home working.
Salary range: £25,000 to £35,000 per annum according to experience.
Permanent position or Internship.

Location: Based from Head office with option for some remote working – minimum two days per week in the office.

Are you fast and proficient with Excel in providing data tables, charts and analysis and want to use those skills in the charity sector to demonstrate the impact of our work supporting children and their families?

This is a very hands-on analytical role with responsibility for day to day standard reporting requests and supporting teams to provide analysis on data captured by our practitioners providing family support work. Your data analysis skills will support teams to report to stakeholders and directly influence internal decisions and business strategy.

This is an ideal role for those with excellent IT skills either as an Internship or permanent position. The successful candidate will be confident to work with minimum supervision to achieve data manipulation and analysis. With the ability to work independently on time critical tasks to meet business needs.

Responsibilities:

• Generate, edit, and support data reports and dashboards.
• Create data analysis to relate our data to external research and other sources
• Generate insights through exploratory analysis.
• Train and support internal staff on data recording best practice, including use of case recording system (Outcomes Star)
• Support the Impact Development Manager in ensuring that the organisation’s data management activities take full account of legal, ethical and data protection requirements, as well as organisational policies and procedures. 

Closing date for applications: 5pm on Monday 2 August 2021
Interviews will be on: Friday 6 August 2021 via online meeting
Second Stage Interview: w/c 9 August
Start date: As soon as possible

Interested?

If you would like to find out more, please click the apply button to be directed to our website where you can download the job description and complete the application process. 

School-Home Support takes very seriously the duty of care to safeguard and promote the welfare of children and is committed to ensuring that our safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice. Our safeguarding policy recognises that the welfare and interests of children are paramount in all circumstances.

SHS is an equal opportunities employer and welcomes applications from all sections of the community.

This role is subject to an Enhanced DBS Check.

No agencies please.

Location: Any of our UK Trust offices

This is a fantastic opportunity for an accomplished data analyst to join The Prince’s Trust, working on our crucial Health & Social Care contract.

Making an impact on young people is at the heart of what we do so analysing and evaluating our services is key to informing the programmes we design and showcasing our success with partners and funders. We’re on an exciting journey to transform how The Trust users data and want you to be part of it!

Most importantly you must believe in The Trust’s work, live our company values and fit in with our team’s positive, supportive and collaborative culture.

What you will do:

• Lead the data strategy for our H&SC contract, driving our performance and showcasing our work with our supporters
• Work with a team of analysts to transform how we use data across the Trust to shape our services
• Create and maintain an infrastructure of systems and tools for undertaking analysis and supplying data and insights.

What we need from you:

• Strong analytics skills including use of data analysis tools such as Tableau, Power BI and Google studio, BI systems such as Oracle service cloud and software including R, Python and SQL
• Strong communications skills including both written and verbal outputs, including facilitating insight-based discussions
• Experience leading an analytics project or development of new functionality
• The ability to upskill and knowledge share with less experienced colleagues, this role will include line management of a less experienced analyst.

For more information and to apply, please go to our website. 

To be considered, you will need to add your CV and a covering statement as to how your experience fits the role criteria. We are currently receiving high volumes of applications, so we urge you to complete a supporting statement, otherwise, your application could be unsuccessful.

A leading housing association we are partnered with are recruiting for a Business Intelligence Analyst / Data Analyst to join their growing team. Reporting into the Business Intelligence Manager, you will be providing the business with data intelligence through reporting and data visualisation and serve as an organisational resource in designing and understanding performance metrics in order to drive improved performance.

What will you be doing in this role?

• Providing accurate and up to date, regular management and performance information for the Board and exec team as well as data analysis and reports required across the business
• As a Business Intelligence Analyst you will respond to staff helpdesk enquiries and identify trends and common issues relating to data use in the organisation
• You will analyse data to confirm its integrity, statistical validity and compliance with regulatory guidance or any other audit requirements
• You'll work with various teams in the business to develop a common understanding of data definitions and agree KPI requirements
• Identifying and addressing areas of weakness in information systems in relation to data in general (this could include the deployment of new analytic and data reporting tools)
• Manage and maintain one or more data repositories to ensure the business has relevant access to key data as required
• As a Business Intelligence Analyst you will be collecting, interpreting, and presenting data in new and insightful ways to help the business understand and improve performance
• You'll also be developing detailed knowledge of business processes, KPIs, and information systems to position yourself as an internal authority on reporting integrity and KPI design

What do you need to apply for this role?

• Demonstrable strong skills in SQL and database reporting tools as well as a robust understanding of data sourcing and management
• T-SQL skills
• MS Excel Advanced level
• Experience working with large data sets including identification and correction of inconsistencies
• Management information reporting experience
• Microsoft Business Intelligence suite specifically SSIS and SSMS

Data Analyst – Fundraising

Do you have experience of working with data and care passionately about providing an exceptional experience to customers to drive loyalty and sustainable growth? Are you an exceptional communicator and collaborator, keen to foster a deep curiosity and understanding of our client's audiences in others? Are you a natural innovator, always looking to improve and iterate?

If so, please read on.

An amazing opportunity has arisen for a Customer Selections Analyst, joining a team of four Customer Data Analysts, responsible for delivering targeted data selections for our client's communications. As a trusted expert and a critical friend to Fundraising and other colleagues, you will play a crucial role in deepening understanding of their supporters. You will do this by drawing on campaign results, data models and sources of insight, to support your colleagues to test hypotheses and continuously innovate, to drive loyalty and sustainable growth across their audiences. By doing so, you will help deliver £80m+ to improve the lives of people living with dementia.

Your passion for continuous learning and improvement will be infectious in fostering curiosity and experimentation among their amazing fundraisers, driven by wanting to provide an exceptional experience for our client's supporters.

Data Analyst Requirements:

You will have experience of using data selection packages, feel at home using Excel to manipulate and manage data sets and have extensive experience of using large contact management databases.

As an exceptional communicator, you care passionately about sharing ideas and results in the most accessible way and are positive and optimistic even when under pressure. You are a real team player and someone who thrives on sharing your knowledge, ideas and skills with colleagues, to continually improve standards and performance.

About our client:

They are the UK's leading dementia charity. With people affected by dementia among the worst hit by coronavirus, there has never been a more important or exciting time to join them and help to deliver the lasting change which people with dementia desperately need.

Position: Customer Selections Analyst
Location: Home Worker (England, Wales and NI)
Contract Type: Fixed Term - 2 years
Hours: Full Time, 35 per week
Salary: £25,806 - £28,181 - actual per annum (depending on skills and experience) (+ London Allowance of £3,600 if applicable)

Closing Date: 04 August 2021
Interview Date: Tuesday 17th August 2021

You may have experience of the following: Data Analyst, Information Analyst, MI Analyst, Management Information Analyst, Research Analyst, Market Research Analysis, Market Research Analyst, Data Analysis, Customer Insight Analyst, Customer Insight Data Analyst, Marketing Analyst, Marketing Insight, Customer and Market Insight Analyst, Data Insight Analyst, Insight Analyst, etc.

Ref: 101 248

We are seeking to appoint a well organised and motivated individual to lead on the analysis of data and ensure the integrity of the CRM system for the Business Development Teams at Willen Hospice. 

Working with the Supporter Services Manager & Administrators, as well as with the wider Fundraising teams, you will improve the current audience insight and analysis; developing strategies for improving the quality of the data collected and retained, to inform current and future fundraising strategies using findings on datasets. You will import third party data into the CRM database and provide targeted mailing lists for the team. 

The ideal candidate will need to have an analytical mind, be a competent user of Microsoft 365, with advanced excel skills. You will need to have extensive database experience and the ability to interpret web traffic data using Google Analytics etc.

In return for your skills, you can expect to join a professional & supportive team, generous annual leave entitlement starting at 35 days pro rata (inclusive of statutory and bank holidays), free onsite parking, enhanced pension, maternity, adoption and sick pay provision. 

Closing date: Thursday 5th August 2021 

Interview date: Thursday 12th August 2021 

Are you an experienced data analyst or just love a spreadsheet and want to use your skills to effect change?

It’s vital that Glaucoma UK has effective data management and analysis. We need to understand the impact of our work in order to direct our energies effectively: towards activity that prevents glaucoma blindness. And we need to evidence this to our members, supporters and funders.

We’ve made enormous strides lately, but there’s more we can do to embed the collection and use of data across the whole charity, in all our activities. To take us to the next stage, we‘ve created this new role of Data and Insight Lead, and we’re looking for someone to drive this work, upskill our team and help us become an insight and evidence-led organisation.

For more information, please visit Glaucoma UK website

Data and Insights Manager / Data Analysis Manager / Analyst

Newark and/or home-based 

Full time – 35 hours per week 

Permanent

£30,000

Our client is looking for a brilliant data analyst with a background in marketing and audience insights, who will help them deliver outstanding impact for nature and people. 

Who they are 

Our client is working to bring wildlife back to their land and seas and make nature a part of life, for everyone. They are determined to reconnect people everywhere to the natural world and empower people to take action for nature’s recovery. 

Our client is a federated movement of 46 charities, supported by a central charity. Together, they have 870,000 members, 38,000 volunteers and 2,800 staff across the UK. They are at an exciting moment in their 100-year history, with the development of an ambitious new strategy, setting out a vision of nature in recovery, with abundant, diverse wildlife and natural processes creating wilder landscapes where people and nature thrive. 

The next 10 years will be critical in determining what kind of world we will all live in. We need to urgently reverse the loss of wildlife and put nature into recovery at scale if we are to prevent climate and ecological disaster. This will require big, bold changes in the way our client works and how they mobilise others to take action, and it will require an increase in the scale and diversity of funding available for nature’s recovery. 

As part of an exciting and evolving Marketing and Development team, the Data and Insights Manager will play an important role in enabling our client to grow public support for nature’s recovery through marketing, campaigning and fundraising activities which are informed by evidence and best practice. 

About you 

You will be a self-motivated analytical thinker with an outward-looking approach, who can bring relevant external insights, trends and developments to your analysis of internal data. You will be comfortable working under pressure and managing multiple priorities, and able to work quickly and accurately. 

You will be experienced in analysing quantitative and qualitative audience insights and marketing data. This will be crucial in developing our understanding of our current and target audiences, to inform how they can increase the number of people taking action for nature. You will be able to use your experience and creativity to suggest improvements to our client’s processes. 

You will have strong interpersonal skills and will be an excellent communicator, able to produce high-quality reports and deliver engaging presentations to share data and inspire action. This will be key to supporting improvements in marketing, campaigning and fundraising across the movement. 

In this role you will build strong relationships across different teams, ensuring they make the best use of audience insights, fundraising and impact data across all their activities.

Our client wants their people to be as diverse as nature, so they particularly encourage applications from people who are underrepresented within their sector, including people from minority backgrounds and people with disabilities. They are committed to creating a movement that recognises and truly values individual differences and identities. 

As a Disability Confident employer, they are committed to offering an interview to anyone with a disability that meets all the essential criteria for the post. 

Closing date for applications: 29 August 2021 

First interview: 14 September 2021

Are you an experienced Data Manager?

Prospectus is delighted to be working with a fantastic international charity that protects and improves the lives of animals.

This temp role will be focused on line-managing 3 people directly, including a Data Executive and 2 Data Analysts.

Duties will include but not be limited to:

- Guide the data optimisation team to help get new prioritisation tools up and running and champion the team by raising their profile.

- Strengthen and simplify our data handling processes.

- Bringing alignment of the digital platforms into our other systems.

This role will be based remotely with the option to work from the office (Leadenhall Street EC3A 2BJ) if you wish to do so.

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.

In order to apply, simply submit your CV. Should your experience be suitable, we will send you the full job description and arrange for a call to assess your suitability and discuss the role further.

Given the unprecedented volume of interest in our roles, consultants are unable to support with general job search advice or specific enquiries before application. Instead please do either register your CV on our website or submit your CV for any roles that interest you to ensure that your application is reviewed in line with the position. Should you be successfully longlisted or we are able to assist in your job search we will be in contact to discuss next steps.

The Data Selections Insight Analyst helps people with sight loss to live the life they choose by delivering all data selections for fundraising and marketing communications activity across the organisation, as part of the Data team.

The role maximises the quality of data insight to all fundraising teams to ensure delivery of progressive fundraising activity. You will provide informed, clear and well-articulated interpretation of all data analysis and actively advise on an appropriate course of action to allow fundraisers to make informed choices and maximise opportunity on all income related activity.

This role is 9am to 5pm, Monday to Friday, 35 hours per week, with 26 days paid holiday (excluding bank holidays) a year.

We recognise that the world looks a little bit different since the pandemic. Therefore, we’re committed to enabling our staff to work where best suits the needs of the individual, their team and the organisation. For this role, there will be opportunities to work from home as well as the office. We want our staff to flourish and work in environments which maximises their potential and best serves our stakeholders.

We offer a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people.

Interviews will be held on 24th August 2021.

More details about this role, the Organisation and the recruitment process can be found in the attached candidate pack and job description.

We reserve the right to close adverts earlier than the closing date.

Diversity

Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We encourage applications from people with disabilities as they are currently under-represented in the organisation and guarantee an invitation to interview for all applicants with disabilities who demonstrate, within their application form, sufficient evidence to meet the essential criteria for the job.

Safeguarding

Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

Candidate requirements

To be able to fulfil this role, the skills and experience we are looking for in a potential candidate include;

Essential
· A degree or equivalent industry experience in business or marketing with excellent numeracy and statistical knowledge.
· Proven relevant experience in direct marketing is required for the role.
· Proven experience of working with a CRM system of at least 3 million records and good understanding of relational databases.
· Proven applied knowledge of data management and relational database structures.
· Demonstratable knowledge of statistical packages, preferably Fast Stats and PeopleStage.

Desirable
· An industry qualification with the DMA or the IDM.

For the complete list of essential and desirable criteria necessary to be successful in this role please see the Person Specification within the Job Description below. The candidate pack contains more information about this role & the recruitment process at Guide Dogs.

If you are successful you will need to provide evidence of your right to work in the UK. We cannot provide sponsorship for this role.

How to apply

If you have any accessibility issues, please contact our Recruitment Team.

Applications need to be made using the online application form, accessed using the ‘apply’ button above.

As part of your application ensure you provide to evidence and examples of how your skills & experience meet the criteria as set out in the attached job description.

The system has a one-hour time limit. We would advise you to prepare your answers separately and then copy and paste into the online form once finalised.

If any mandatory fields are missed, a pop-up box will appear at the top of the page advising which sections require completion.

Please note that you’ll have to upload a CV as this is a mandatory requirement as part of our Safer Recruitment Policy.

Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If there is not enough space in your application form to provide this information, please ensure you upload additional documentation containing the additional detail.

Please contact our Recruitment Team if you require any support with your application.

Digital Analyst

Reports to: Analytics and Reporting Manager

Location: Stratford - with flexible working (1-2 days per week in the office)

Salary: £33 - £39,150

Grade: P2

Contract: Full time, Permanent

Application method: CV and three application questions

Application Deadline: 8th Aug 23:55

Please note, we may close this role early if we receive a high number of applications, so please apply early to avoid disappointment.

Why we need you

We have an exciting opportunity for a passionate individual to join us as a Digital Analyst. We need you to help the team in providing expert analysis, reporting and insight using Google Analytics. In this role, you’ll lead your own projects using internal and external data across a number of our business areas, driving the optimisation and innovation of our fundraising activity and increasing contribution.

What will I be doing?

Make an impact every day by…

• Understanding stakeholder objectives and gathering reporting and analysis requirements as per the team’s governance model
• Leading projects to develop and provide robust, high quality KPI reports
• Ensuring reports and insights are communicated to stakeholders in a way that drives impact
• Developing the ability to competently use a broad range of reporting and analysis tools
• Investigating and reconciling data inconsistencies
• Identifying opportunities to collaborate with other teams to improve the governance of reporting and analysis for digital data

What skills are you looking for?

You’ll be able to bring to the role…

• Relevant experience of reporting and data analysis techniques
• Relevant experience of using Google Analytics, Google Big Query and Google Data Studio
• Up to date knowledge of web analytics best practice, able to solve problems using industry gold standard solution design, including awareness of GDPR, ITP etc.
• Experience of presenting findings using power point, and other data visualisation tools
• Excellent communication skills, with the ability to convey expertise in an engaging way
• Ability to build and maintain strong working relationships.

To view a full job description please visit our website jobs board.

What will I gain?

Without you we wouldn’t be able to achieve our aim of seeing 3 in 4 people survive cancer by 2034. So we want to reward you in as many ways as possible. Our benefits package includes discounts on anything from travel to technology, generous holiday allowance, gym membership, childcare vouchers and much more. You’ll also be able to access a wide range of learning and development opportunities. And ultimately you’ll know that you’ll be changing lives through your work. 

If you’re as ambitious as we are, join our collective force and enjoy an excellent career, as we save lives and add years.

My charity client is on a journey to better utilise data to serve the organisation’s strategic goals. As a Data Architect you will play a critical part in this transformation to a data-driven culture, making key long-term decisions on the implementation of the data strategy as new data management systems and platforms are rolled out to meet strategic objectives.

In this role you will have a unique opportunity to shape the future by raising the profile of data and its value to the organisation. You will work with a variety of stakeholders across internal teams, as well as maintain external relationships and awareness to ensure and maintain the delivery of best practice and build a successful external profile of data management .

Key Accountabilities

• Design authority for all data architectures required to support their systems and platforms, both new and existing, working alongside existing technical architects
• Implementation of key change projects to support the Data and Insights strategy. The immediate need is to lead the data design work for our new membership system but in the future will be looking at data integrations to build a Master Data view and could be investigating solutions such as a data warehouse / data lake, automated analytics and insights production
• The embedding of and quality assurance for data architecture documentation and governance processes, e.g.,
• Data cataloguing
• Data standards
• Data dictionaries
• Data reference architectures

Skills & Experience Required

• Strong knowledge of current data architecture best-practice, methodologies, tools, and frameworks
• Strong skills in data modelling, analysis and governance process
• Strong communication, influence, and negotiation skills, acting as a translator between parties in your field of expertise
• Strong attention to detail to maintain high quality of data architecture
• Significant awareness of data compliance and legislation and how that applies to architectural decisions
• A proven innovative approach to challenge and transform existing ways of working
• Able to take a pragmatic, evidence-based approach to ensure most appropriate decisions are taken in light of business circumstances

TPP are delighted to be working with a not-for-profit membership organisation. This organisation has been established in the 1970's. They currently have over 110,000 members.

They are looking to recruit a Data Officer due to expansion of the team. Are you analytical? Are you good at managing data?

This organisation offer excellent benefits and a great working culture.

Benefits include:
25 days holiday per year
They operate a flexi time scheme which allows you to accrue up to 1 extra day per 4 week period

Following successful completion of the probationary period
Private Medical Insurance
Life Assurance
Stakeholder Pension Scheme
Incentive Bonus Plan
Travel Loans
Employee Assistance Programme
BMI Health Checks
Cycle to Work
Holiday Trading

The purpose of this role is:
The job is to expertly administer the data and allocation of monies receives for the secondary uses (photocopying and scanning) of members' works focussing in the area of the claims scheme for articles written for magazines/journals.

This role will also require flexibility to administer data and allocation of monies for books and visual arts as required. You will be working in a small team of five people who are experts in different areas of operations.

The goal of this role is to ensure distributions to members happens correctly, on time and that you will answer queries about payments using your excellent customer service skill

You'll be responsible for the processing of data on the database to ensure accurate allocation and distribution of fees to members within set timeframes.
Your ability to meet strict deadlines with maximum accuracy is paramount. A methodical thought process will be very important in this role, along with good liaison skills with your team members and other departments across the organisation

Your specific role will be responsible for coordinating and administering the annual article claims scheme including processing of all income/usage data, validations and distributing and processing of members' article claims. Quality assurance is extremely important in this role to support reputation among members.
You'll have excellent technical and analytical skills to assist in data reporting and data cleansing. A good analytical mind is important in this role as you'll be looking at the whole process from start to finish looking at ways to streamline and improve in partnership with other stakeholders within the company. A good level of IT literacy is highly desirable so that you fully integrate into this role when looking for solutions to current issues. You'll be working cross departmentally in this regard so good interpersonal and communication skills are key.

To be successful in this role you will have:

You will have a degree or an equivalent qualification where you can demonstrate a methodical approach to reviews of processes. You'll also have significant experience in a customer services/data administration environment with database experience (ideally SAP). However, this role will not be purely administrative (though this is a significant part) but will require accountability and ownership of this whole process so a desire to make a positive impact is essential.

You will have experience in all Microsoft Office applications, but particularly Excel to intermediate level as a minimum.
Importantly, you will need technical proficiency and experience of using databases such as SAP and BI Power Tool.
You'll be running your own projects so previous project management experience would be useful where you will take full accountability for the development and implementation of processes to improve what we currently have in place.

You'll have good numerical skills, a high level of accuracy and a desire to see things through to their conclusion according to agreed deadlines.
You'll work with a small team and you'll be dealing with our members so good communications skills, a professional working manner, plenty of common sense and a 'can do' attitude seeking to make improvements where appropriate would be welcome.

If this exciting opportunity to work for a great organisation is of interest please get in touch now!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.