Contract – Test Analyst

Full time- 35 hours a week

Fixed Term - 12 months

The Prince's Trust is a youth charity whose mission is to help young people transform their lives by developing the confidence and skills, to live, learn and earn. This year we will support more than 70,000 young people through a range of proven programmes, with three in four achieving a positive outcome.

We have a bold ambition to extend the reach and impact of our work and help one million more young people transform their lives over the next ten years.  Our job is to inspire them, support them and release their potential, so that they can thrive and society can prosper.  We will focus on innovation, to ensure we adapt and remain relevant in a rapidly changing world.  We owe it to ourselves and the young people we serve, to do the best work of our lives and to help give them an increasing stake in our economy and society. They are the key to a positive and prosperous future for all of us.

The Test Analyst will report to the Test Manager, and work as part of an agile scrum team where they will be responsible for ensuring the quality of applications, products, changes and fixes moving into production through the successful co-ordination and delivery of testing activities, there may also be opportunities for the test analyst to take the responsibility of a test lead on some projects.

To learn more about the role, please visit our website and download the job description. 

The Prince’s Trust is committed to safeguarding, protecting and promoting the welfare of the children and young people we work with. Successful applicants to roles at The Prince’s Trust will be subject to criminal vetting checks, and where necessary for the role, a check at an enhanced level will be required.

To apply for this vacancy please complete the online application which you will find on our website.  To help you with the supporting statement section, you may want to visit our website to download a copy of the Prince’s Trust Behavioural Framework.

A NOTE FOR RECRUITMENT AGENCIES

We prefer to hire people directly, but we do have a preferred supplier list for when we'd like a helping hand. We'll be in touch if we need you.

As a Business Systems Analyst within our team, you will help Stewardship move forward with products and support the staff using those products by delivering a logical, reasoned, effective service.You will be expected to be part of a team who pray together and seek to define systems which help to deliver our missional goals.

Main responsibilities

Product Specialist:

• Understand how the functionality of our core giving platform is built and used
• Support the staff using those systems with expert knowledge of those systems
• Guide the direction of new functionality for those systems with the project management team

Write specifications for new system functionality based on business requirements and fitting in with an Agile methodology:

• Write specifications for new features in our bespoke software working with our product team to agree fit with user experience designs and our system development agency to align with the development process
• Read and feedback on specifications for new features in our bespoke software

Test new product releases:

• Test each sprint prior to a full release to minimise bugs within the software
• Remaining bugs and errors are identified as part of the test process
• Ensure no major bugs are identified when the software released within Stewardship or to external clients
• Where minor bugs arise, develop and communicate suitable workarounds for the appropriate users

Support the Giving Services, Philanthropy Services, Deposits and Finance teams:

• Provide advice and guidance to enable system users to address problems
• When issues arise deal quickly and effectively with them in conjunction with the IT team

Design, create and maintain system communications to givers and recipients:

• Create and update communications including attachments and statements in StreamServe quickly and without error, meeting business objectives
• Ensure Giving Services and clients understand the communications generated
• Ensure processes are replicable and reliable

Specify, design and develop reports, using SQL, within products and to support the business:

• Occasionally create new reports, ensuring the results are technically accurate
• Ensure any changes are made effectively and communicated internally and where appropriate, to end users
• Occasionally produce reports to meet user expectations and business requirements quickly and effectively

Undertake ad hoc analysis, using SQL, to provide insight and understanding:

• Occasionally respond to internal and external requests for data analysis to meet business needs
• New tools and applications are learnt and skills acquired to increase capability

In your role you will be responsible for the design and/or modification of business processes, producing process metrics to evaluate effectiveness.  You will have discussions with relevant stakeholders and other significant parties in order to understand the problems and the required outcomes. You will be required to gather information, document processes and analyse business needs in order to present the requirements to all required parties. You will then ensure that any relevant technical specifications meet those requirements. This role may also include performance or user acceptance testing.

main responsibilities

• Evaluating and documenting business processes, anticipating requirements, defining process metrics, uncovering areas for improvement, defining solutions, and managing their implementation.
• Ensuring solutions meet business process needs and requirements
• Leading ongoing reviews of business processes
• Liaising with relevant stakeholders; working closely with clients, managers and the release team
• Conducting meetings and presentations to share ideas and findings
• Gathering critical information from meetings with various stakeholders and producing reports
• Performing requirements analysis for allocated projects
• Monitoring deliverables and communicating the results
• Performing user acceptance testing

Interim Head of Fundraising Intelligence & Operations

Cancer Research UK

Salary to be discussed upon application.

Applications will be reviewed on an on-going basis so please don’t hesitate to confirm your interest in this vacancy. This advert will be taken down midnight Saturday 8th February.

Cancer Research UK (CRUK) is the world's leading independent charity dedicated to cancer research.  The role of Interim Head of Fundraising Intelligence & Operations will enable you to be part of a collective force pioneering life-saving research in the relentless fight against cancer. 

The postholder will play a leading role in CRUK’s Philanthropy & Partnerships team and work to help deliver the charity’s significant fundraising potential. The purpose of the role is to ensure intelligence is developed and utilised so that high value fundraising at CRUK has the best chance of success.

Leading a team of 18, with two direct reports, the Interim Head of Fundraising Intelligence & Operations will achieve this by managing the prospect research, due diligence, data, insight and reporting functions, whilst also working to embed and deliver intelligence principles at every level of Philanthropy & Partnerships.

The ideal candidate will be a strong leader with the ability to motivate and inspire a high-performing team. Crucially you will have proven experience influencing at the highest levels as well as a great understanding of delivering intelligence or insight within a high value fundraising environment.

If successful, all teams within Philanthropy & Partnerships will understand their pipeline performance and areas for optimisation or improvement. Strategy development will have intelligence at its core, with fundraisers equipped with the knowledge to build successful and long-lasting relationships with CRUK’s partners and high value donors. 

CRUK’s benefits package includes 30 days annual leave and pension allowances along with additional discounts on a variety of lifestyle subscriptions and events. Ultimately, you’ll know that you’ll be changing lives through your work.

With its head office in Stratford, London, the role is offered on a full-time or part-time (4-day week) basis. CRUK appreciate not everyone has the same working needs and is open to exploring different ways of working. Please advise of your preferred working pattern at point of application.

To download the job description for the position and for further information about how to apply, please click the link to apply where you will be redirected to the Execucare website.

Applications will be reviewed, and interviews held on an on-going basis.

Execucare is a recruitment and executive search company working in the not-for-profit sector.

Job title: Senior Data Analyst
Salary: £36,526.08 per annum (starting salary subject to experience)
Location: National Cat Centre or Homebased
Job type: Permanent
Hours per week: 35 hours per week
Closing date: 22 January 2020
Interview date: 06 February 2020 (in London or National Cat Centre)

We are looking for a self-motivated Senior Data Analyst to work in our Data team alongside the Data Manager to deliver highly effective supporter analysis, statistical models, reports and dashboards to inform the evidence based decision making of the Income Generation directorate. Please note, you can either be based at our National Cat Centre in Chelwood Gate or homebased.

Cats Protection is the UK’s leading feline welfare charity with a nationwide network of centres, volunteer-run branches and charity shops. During 2018 we helped around 184,000 cats and kittens, an average of 500 per day.

The Data team, based in the Income Generation department, focusses on data processing, data selections and is now building up the analysis function of the team to maximise return on Cats Protections investments. The Data team has grown over the last couple of years which is due to charity growth and the addition of the new Senior Data Analyst role is proof of this. The Data team sits under the Head of Direct and Digital Marketing which focuses on our Individual Giving strategies.

This role will work closely with the Data Manager as well as other internal stakeholders ensuring that you're providing an excellent service when it comes to assessing how analysis can support and enable strategic plans. You will manage the regular analysis of supporter data and database queries from Income Generation teams to optimise supporter journeys, improve targeting and drive engagement. You will line manage the Data Selections and Reporting Officer and act on behalf of the Data Manager in their absence. You'll improve the value of data sets ensuring that you're being proactive in finding opportunities to generate income and minimise costs.

You'll have significant database marketing experience with proven experience in creating performance dashboards and using CARE database, FastStats or similar. You'll have great knowledge of data protection law and be a keen and effective problem solver. There may be occasional travel with overnight stays and if you love cats, this is the role for you!

To apply for this position please click the APPLY ONLINE button. Our application process requires you submit a CV and answer screening questions – including explaining your interest and suitability for the role. Unfortunately we cannot accept applications or CVs that are emailed to us directly.

Please note the recruitment process for this position will include a telephone interview and assessment centre.

For further details please download the job description, available after you have clicked APPLY ONLINE:

• JD attached
• Candidate information sheet attached

Cause: Cancer

Role: Support Insights Manager

Location: Hampstead Health

Employment Type: 6 month FTC

Salary/rate: £28,000-£32,000

Working hours: Mon-Fri 9am-5pm

Ref: J73042

CLOSING DATE: Tuesday 21st January

Our client is looking for a Supporter Data Analyst who will produce insight and analysis enabling the client to make insight driven decisions. Help the organisation shape and deliver their engagement strategy.

You will:

• Deliver business insight through data analysis.

• Protectively seek new ways to use data to inform of actives and identifying further supporter engagement

• Help to identify and repost against KPIs

• Support in the segmentation of data to inform supporter journeys

• Collaborate with colleagues across engagement to improve data quality

• Assist with raining and development of colleagues in the use of business reporting and interpreting data provided.

You will bring:

• Extensive relevant experience in data analysis

• Knowledge of data quality, measurement methodology and reporting tools

• The ability to train and mentor peers in the use of reports

• the skills to clearly and concisely communicate accurate information, both verbally and in writing.

• Proficient in using a range of windows based software packages and other Microsoft tools

If you are interested in applying, please email your CV quoting the reference number in the subject line.

We’re Anthony Nolan and we save the lives of people with blood cancer who need a stem cell transplant.

We’re unique. Thanks to the incredible donors on our register, our pioneering research and our passionate fundraisers, we give the chance of life to three people a day.

But we won’t stop there. We want to be there for everyone who needs a transplant; from finding a match, through every step of a patient’s transplant journey. And together we can reach the remarkable day when we can save the lives of everyone with blood cancer.

And now we want you to join our lifesaving team. We are looking for a Supporter Data Analyst to bring their talents to help ensure that data and insights support our Engagement Strategy to help us increase income and improve the way we engage with supporters.

Title:Supporter Data Analyst

Salary:£28,000 - £32,000 per annum

Contract: 6-month fixed term contract

Hours:35 hours per week

Location: Hampstead, North London

As the Supporter Data Analyst, you will produce meaningful insight and analysis, enabling us to make insight-driven decisions and helping us to shape our future work and activities to deliver our Engagement Strategy.

You will be dedicated to harnessing data and insights about supporter’s behaviour, interests and motivations to improve the way we communicate with supporters. By developing joined-up supporter journey through applying statistical techniques to inform the targeting of our communications we aim to keep everyone on the register committed to donating, if they are called upon, and to increase the money we raise and the influence we have as an organisation.

Through detailed analysis of our audiences, you will support the Supporter Insight Manager in establishing a suite of metrics against which to measure the effectiveness of our supporter engagement activities and to quantify improvements delivered by the SRM programme.

What’s in it for you?

Financial

• Pension (employer 5% when you contribute 3% or more),
• Travel Insurance
• Interest free Travel Loan
• Salary Sacrifice Car Scheme
• Life Assurance (4x annual salary)

Wellbeing & Health

• 27 days annual leave in addition to normal public holidays
• 24-hour Employee Assistance Hotline
• Medical Cash Plan
• Cycle to Work scheme
• Gymflex

Family Friendly

• Paid dependants leave
• Enhanced Maternity, Paternity & Adoption pay
• Flexible start/finish times (role dependent)

And more! (full list of benefits available on website)

Together, we can save lives. Join our team and give someone a chance of life.

Anthony Nolan is an equal opportunities & living wage accredited employer.

All applicants must be able to demonstrate the right to work in the UK.

You may have experience of the following: Supporter Insight, Supporter Data Engagement, Fundraising, Third Sector, Voluntary Sector, Not for Profit, NFP etc

City Year UK is seeking a well-organised Data Officer to facilitate and support the organisation's data processes and reporting requirements.

Position: Data Officer

Location: London

Hours: Full-time, 9am – 5:30pm (A range of innovative flexible working options are available that include flexible start and finish times and working from home options)

Salary: £23,000 to £25,600 per annum

Contract: Fixed term 12 month’s contract

Benefits: 25 days’ annual leave (pro rata for fixed term), employee matched pension contributions, interest-free season ticket and cycle to work loans available, excellent employee assistance programme and free eye tests and a range of innovative flexible working options are available that include flexible start and finish times and working from home options. 

Closing Date: 10am  - Monday 27th January 2020

Interview Dates: Friday 31st January 2020

The Role

The Data Officer role is a full time role facilitating data collection, providing the organisation's first line of Salesforce support, monitoring Salesforce and other data systems and processes and supporting the Impact and Data Manager. This is a great role to further develop your data management capabilities.

Primary responsibilities of the Data Officer include:

• Programme Team Salesforce support.
• Salesforce support across all departments in the organisation.
• Supporting with monitoring, maintaining and analysing data for all departmental requirements across the organisation.

About You

As Data Officer, you will be a bright self-starter with data and information processing experience, who is organised and efficient in managing your work and supporting others.   

You will bring with you:

• A solid understanding of the principles of maintaining, manipulating and reporting to ensure quality and accuracy of datasets.
• Solution focused with excellent attention to detail.
• Strong customer focused skills and the ability to work as a team member.
• Strong organisational, communication and interpersonal skills.
• A flexible approach to the job combining energy, enthusiasm and a willingness to learn.
• Experience of maintaining databases and producing tables, reports and other queries.

You will be asked to submit a CV and a cover letter as part of your application detailing your current and previous experience and how this is relevant and/or transferable to the role.

Due to the high volume of CVs we receive, we can only respond back to the successful candidates. Applications will be assessed as they arrive. Please apply early to avoid disappointment.

In return…

Work for an amazing organisation that supports and develops its team and offers some amazing staff benefits including flexible working opportunities. If you want to make a real difference and believe that young people can change the world, we want to hear from you!

About the Organisation

City Year UK is a youth social action charity which challenges 18 to 25-year-olds to tackle educational inequality through a year of full-time voluntary service. As mentors, tutors and role models in schools, we support pupils growing up in some of the most disadvantaged areas of the UK.

You may also have experience as Data Officer, Data Coordinator, Database Officer, Database Executive, Data Analyst, Data Manager, Administrator, Salesforce Administrator, salesforce admin, CRM officer.

Data Architect

An exciting opportunity has arisen for two Senior Data Architects to join our clients Knowledge Data Architecture team to help lead the development of CRM and Information Governance programs from their Fundraising customer database systems that help maximise the value of customer data.

These roles can be based in either London or Peterborough.

Data Architect Responsibilities:

The successful candidate will be required to undertake maintenance administration and development activities within the appropriate stages of the project life-cycle. They will be responsible for capturing and analysing organisational and operational processes plus data and information requirements for Fundraising CRM system and business change projects with the aim to improve organisational efficiency and customer experience. In addition, they will be responsible for identifying improvements in efficiency and opportunities for automation in order to identify cost-savings.

Data Architect Requirements:

Candidates should have proven track record of data project activity as well as a good working knowledge of data manipulation tools like SQL and Excel. Strong planning and organising and problem solving skills are also essential for this role, as well as the ability to develop effective and supportive relationships with colleagues at all levels of the organisation.

About Our Client:

They're here for everyone affected by sight loss. Working for them means working for one of the UK’s biggest charities, supporting almost two million people living with sight loss in the UK.

Our client is committed to being led by their customers (blind and partially sighted people), and one of the ways they do this is through active involvement and engagement in many of our work activities, including the recruitment of new members of staff.

Please be aware that blind and partially sighted volunteers may be involved in the recruitment and selection process for this vacancy; including reviewing job applications and CV’s, shortlisting and interviews and selection tests.

Our client is committed to being an Equal Opportunities organisation and we welcome applications from people with sight loss.

Location: London or Peterborough

Job type: Full Time, Permanent, 36 hours per week

Salary: £33,000 to £45,000 (including London Weighting)

Benefits: In exchange we offer a competitive salary, a stimulating and supportive working environment and a benefits package including: 26 days holiday per year (plus bank holidays), which increase with service. Excellent pension schemes.

You may have experience of the following: Data Architect, Lead Data Analyst, Senior Data Analyst, Solution Architect, Information Architect, Data Engineer, BI Developer, BI Lead, Data Modeller, Data Analyst, Data Specialist, BI Consultant, etc.

Ref: 91112

Age UK are looking to recruit a CRM Data Integration Developer to join our development team. We have complex data streams of both Charitable and Commercial data and the successful candidate will be responsible for the development of our data integration framework to accommodate our data demands.

Working with key stakeholders and alongside the CRM Data Architect you will provide technical expertise in analysis, design, development and deployment of Age UK data integration initiatives.

You will develop our framework to effortlessly load our complex data sets into MS Dynamic, Age UK CRM solution, and develop the established Age UK CRM data warehouse - ISaACC. You will build on the single customer solution and support the Age UK CRM team to deliver insightful marketing campaign selections, business intelligent insight and actionable reporting.

The role requires a highly organised individual with established knowledge and experience of Microsoft T-SQL, SQL Server Integration Services (SSIS) and a willingness to embrace other ETL solutions.

About you

* You will have experience in database data management role and significant experience of software specification, development and testing, including profiling SQL queries and performance tuning.
* You should have advanced T-SQL and extensive ETL experience, supported with your knowledge of software development life cycle.
* You'll have demonstrable experience working with relational databases and the use of SQL, Microsoft SQL Server Integration Services (SSIS) is essential.
* Your knowledge of bulk data manipulation and import procedures and a procedural programming language such as VB, C# or Java will be essential

What we offer in return

In return we can offer an excellent salary of £38,000 to £44,000 per annum and great benefits including 26 days annual leave + bank holidays, excellent pension (we pay in up to 9%), Life Assurance, Healthcare Cashback Plan, Season Ticket Loan, Cycle to work scheme, Shopping Discounts, flexible working and much more.

Additional Information

For a full list of benefits please click here https://www.ageuk.org.uk/about-us/jobs/employee-benefits/

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

You will be responsible for providing data to our managing agent on a daily bi-weekly and monthly basis. You may also need to report on a regional based team's performance and delivering this data to the wider business. You will need an excellent eye for detail and the ability to organise your own workload. The individual must have the ability to analyse large volumes of data.

Client Details

This Housing Association provides a new approach to affordable housing that enhances traditional models while putting residents at the centre of the business.

Description

• Analysis of data across a wide variety of internal and external sources migrating this data to our partners on a regular basis

• Team performance reporting and data analysis

• Managing necessary databases and systems

• Creation of dashboards and analysis tools to continuously improve delivery process

• Produce regular updates to the team on operational performance and wider trends, identifying areas for improvement.

• Supervision of the maintenance of various internal databases

• Ad hoc data analysis projects across the business

• Working collaboratively with colleagues from acquisitions, sales, delivery and housing management.

• Working with external stakeholders in the provision of weekly/monthly performance data.

Profile

The successful candidate will:

• Have a genuine interest in housing and data analysis;

• Gather relevant and specific information to make decisions.

• Actively seek to improve working practices and customers service

• Ask questions and offer ideas

• Learn from mistakes and share solutions

• Proactive and keen to learn;

• Excellent excel skills;

• Actively participate in a dynamic and constantly adapting environment;

• Ability to communicate clearly and concisely both verbally and in written English;

• Exceptional attention to detail;

• Strong work ethic with the ability to work in a team but also manage own workload.

• Be polite and courteous to all

Job Offer

The opportunity to work at a prestigious Housing Association in Central London

Are you good at collecting and analysing data as well as managing projects? Do you have a passion for mission?

If so, we have a fixed term opportunity to combine your analytical strengths and project management expertise in supporting CMS’ senior leadership team to develop and deliver our future strategy.

Church Mission Society is currently undergoing a strategic review to ensure that our approach to mission is fit for the next generation. The outcome of this work will be clearer organisational alignment around an agreed strategic focus, and organisational clarity that will improve the sustainability of our work, financially and otherwise. This role will specifically support the development and delivery of the strategic review process, providing the project team with relevant data, analysis and project management expertise to assist in the development of the future strategy and the associated implementation work.

The post-holder will be working closely with the Deputy Chief Executive officer and the Senior Leadership Team (SLT) in providing support with the strategic review process, ensuring that working groups are supported with relevant information, conducting analysis of data, and bringing project management expertise and associated administrative support. The post-holder will need to lead and facilitate meetings with key internal stakeholders, providing the framework and support to ensure that work is completed within project timescales.

It is essential that the successful candidate has a graduate qualification or equivalent experience, as well as significant experience in business analysis, identifying problems and opportunities, enabling/supporting organisational change, project management and process improvement. It is also a requirement for this post holder to be a committed and practising Christian and be committed to the vision, aims and values of CMS, which are detailed on the CMS website.

This is a 12 months and full-time fixed term maternity cover post based in Oxford with a starting salary of between £30,690 and £32,690 per annum depending on experience, and a generous pension scheme contribution.

Further details can be found in the job description and person specification available to download.

Closing date for receipt of completed applications:

• Midnight on Sunday 02 February 2020
• Interviews will be held on Monday 17 February 2020 at CMS House, Oxford

We are delighted that you are interested in the Senior Analyst role at Engage Britain an exciting new start-up organisation. This role will be an opportunity for someone to come in and make great impact in a period of organisational development. We are a flexible organisation and welcome applications from candidates who might want to work part-time or other flexible hours. 

About us  

Engage Britain is a new organisation focused on tackling our country’s most difficult and divisive challenges. Its mission is to show that we can be optimistic about the future by putting people at the heart of finding ways forward on the biggest challenges facing our country.

Engage Britain will chart a new course for policymaking that bridges divides. It will support all those who wish to be involved – with all their different views, knowledge and experience – to develop ways forward that are politically sustainable and make a difference. It will also help them to make sure these ideas are listened to and adopted.

Job description

Engage Britain is looking for an experienced Senior Analyst, who will primarily work on Engage Britain’s projects. They will lead the analytical dimension of the project’s work, supporting participants by creating accessible and balanced accounts of the existing evidence. Where necessary, they will commission outside experts to extend the existing evidence base. They will help develop Engage Britain’s ability to access and communicate data, focusing on how it is best visualised and explored by both professional practitioners and lay members of the public.

They will develop strong relationships with both leading experts on the particular challenges and with those working on the evaluation of deliberative and design methodologies. They will work in partnership with leading UK academics, to ensure that the methods employed by Engage Britain can be fully evaluated, and that learning is widely disseminated to improve practice beyond Engage Britain itself.

The key tasks of the role are:

• Working with external experts to develop balanced and authoritative analysis of the evidence relating to the particular policy challenge

• Supporting the Project Director and other team members to facilitate all those involved to examine the evidence and draw their own conclusions, in particular focusing on clear exposition and the visualisation of data and analysis

• Undertaking your own analysis of key data, using quantitative methodologies to draw out key findings and trends and turn them into high quality graphical outputs

• Commissioning and working with experts in the field to produce high-quality analysis in areas where the existing evidence base is weak and, where appropriate, co-authoring papers putting the results into the public domain

• Working with leading academics to support the evaluation of the effectiveness of deliberative and design methodologies, and ensuring the results are utilised within Engage Britain’s developing methodologies.

• Supporting the communications work of Engage Britain within both traditional and social media settings

Further information
For more information on this role and on how to apply please see the job pack below.

NB: We welcome applications from candidates based across the country.

Are you looking for a fantastic opportunity, to work in a vibrant environment supporting causes that really matter? Are you looking for the next stage in your career where you are required to think outside the box and contribute to managing change, by supporting the expansion of an already thriving organisation?

If yes, your next position should be at The Royal Foundation.

About us

When people come together, they can achieve great things. The Royal Foundation of The Duke and Duchess of Cambridge unites people to tackle some of today’s biggest challenges. We use our passion and unique influence to change mind-sets to make a lasting difference on the issues that matter to us and to society.

The Royal Foundation supports a broad and ambitious spectrum of activity. We bring people, ideas and resources together to understand issues, explore creative solutions and be a catalyst for long-term impact.

Job Purpose

Reporting to the Director of Finance & Operations, the Business and Governance Manager will act as the first point of contact for all office, Trustee and governance matters, administration and enquiries.

Principal Accountabilities

Trustees and Governance Management

• To provide high quality and confidential support to the Chairman and the Board of Trustees.

• To deliver highly effective Board meetings, ensuring the smooth conduct of business. This will include the production of high-quality agendas and papers, circulation of papers to strict deadlines, attending all Board meetings, minute taking and recording actions.

• Arranging all logistics for Board and other ad hoc meetings as required to ensure they are delivered to a high standard.

• To exercise sound judgement to ensure that key business items and decisions are identified, progressed and followed up accordingly. This will include email and correspondence review and decision-making about further action to be taken.

• To fulfil maintenance of the register of Board members’ interests and any arising conflicts.

• Supporting Trustee recruitment process, induction and ongoing development of Trustees, proactively seeking out opportunities to support Trustees in their roles.

• Maintaining and review as necessary key governance documentation, processes and policies.

• Ensuring business continuity and risk management arrangements are in place. This will include co-ordinating and maintaining risk registers and agreeing action plans to manage risk.

• Maintaining a good relationship with our legal advisors and ensuring budgets are followed, as well as having the ability to review and update basic contracts

Office, Facilities & Systems Management

• To be responsible for the smooth, efficient and cost-effective management of the Foundation’s space(s) and its facilities. This includes managing all central services, such as utilities, repairs, reception, archiving, cleaning, catering and recycling.

• Establishing and continuously improve office information systems and procedures to ensure an efficient and effective service, undertaking reviews of systems and procedures as necessary.

• To manage regular office checks (PAT, fire safety, alarm testing etc), maintain compliance and ensure the office is safe and tidy. The Business and Governance Manager will also act as the designated Health & Safety representative for the Foundation.

• Liaising and negotiating all office related contract services. This will include equipment lease agreements, IT & Telecoms providers, insurance renewals, cleaning, office stationery, travel agents etc.

• With support, manage and plan the co-ordination of any internal moves and changes, including office layout changes.

• Maintaining good landlord/tenant relationships and liaise with the building managing agent for any issues and for lease renewals.

• Take responsibility for ensuring all new starters receive a building, IT, and health & safety induction.

• To manage the setting up of all new starters and removal of leavers with the IT provider, and ensuring all equipment is ordered and retrieved in a timely manner.

• If required, to project manage and lead on the relocation to a new office space. When a move is required, the Business and Governance Manager will investigate availability and suitability of options for new premises. They will also plan how to best utilise the space and resources for a new building, as well as working with the Director of Finance & Operations to address any of the legal aspects of an office move.

Line management

• Providing line management to the Administration Assistant. This includes managing and supervising the activities, allocating and supervising work, providing support and performance development.

Person Specification

The Royal Foundation is a high-profile organisation and the successful candidate will appreciate the importance of discretion and confidentiality and have a mature and professional approach.

Key skills, Competencies, Experience & Knowledge

Essential

• Degree-level Office administration qualification or equivalent demonstrable experience

• Demonstrable experience and understanding of GDPR and information governance regulations

• Working knowledge of risk management and board interaction/assurance

• Strong experience of project management

• A strong awareness of Health and Safety legislation and ability to represent and enforce this across the Foundation

• Experience of managing third-party providers and budgets

• Experience of managing staff

• Sound knowledge and confident use of IT systems, including Microsoft Office Applications, SharePoint etc

• Highly developed interpersonal, communication, persuasion and facilitation skills

• Excellent written skills, with the ability to record and present information and meeting minutes in a clear, concise and persuasive manner

• Well-developed influencing, negotiation and conflict resolution skills

• Advanced IT skills (Word, Excel, PowerPoint), specifically the experience of supporting other users

• Ability to multi-task and prioritise a complex and varied workload

• Project management skills

• Research skills and the ability to draw information from various sources

• Teamwork skills and the ability to lead and motivate others

• Experience of delivering work to tight deadlines

• Attention to detail, and understanding the importance of gathering and processing information accurately

• Practical, flexible and innovative approach to work

• Tackles difficult problems, and seeks to understand the reason for obstacles and takes personal responsibility for finding solutions

• Willingness to provide administrative and logistical support to ensure effective project delivery

• A professional and mature attitude to the tasks in hand

Desirable

• Specific knowledge of charity governance would be desirable but not essential

• Project / programme management qualification (such as PRINCE2).

Practical Requirements

Although the work will be predominantly office based, some UK travel will be necessary in order to oversee progress of projects in various parts of the UK.

How to Apply

To apply for the position please submit your supporting statement and CV, please note that if the position has a high number of suitable candidates, we may close the position before the closing date of Friday 24 January 2020 at 12 noon.

1st Round Interviews – Thursday 6th February and Friday 7th February 2020

The Royal Foundation is an equal opportunities employer and therefore is committed to promoting equality of opportunity and diversity and to tackle any forms of discrimination within our working environment, whether on grounds of race, gender, sexual orientation, gender re-assignment, disability, age, class, religion or belief. These principles underpin our professional behaviour and are embedded in our policies, procedures, day-to-day practices and external relationships.

We are committed to protecting the privacy and security of your personal information.  If you would like to see a copy of our privacy notice please write to 5 St. Mary Abbots Place, London W8 6LS.