Data and information officer jobs
About The Role
Do you have experience in working with vulnerable people with complex needs in a Housing, Hostel or Supported Accommodation environment?
We have two roles available, one in Cirencester and one in Witney.
We have a new Housing job opportunity where you will be working with a team of Housing professionals with the aim of supporting some of the districts’ most vulnerable adults to move on from temporary accommodation.
You will be managing all temporary and emergency accommodation placements on behalf of Cotswold District Council. The role involves working closely with homeless clients in various emergency accommodation arrangements. The aim is to assist these individuals in accessing affordable housing options and ultimately reducing the time they spend in short-term accommodation.
• You will be based primarily within one of our Hostels working intensively with homeless clients to enable them to access the full range of affordable housing options with the aim of reducing time spent in short term accommodation.
• The role involves travel across our district to visit homelessness households in their temporary accommodation (including Hostels and various B&B’s) with the aim of assisting them with maximising all of the housing options available to them to ensure that they are able to move on from temporary accommodation as soon as possible.
• Create bespoke ‘Tenancy Ready’ plans for each client and ensure that they have access to the appropriate support and resources to achieve this.
• You will also take part in assisting the Temporary Accommodation Supervisor in ensuring that full risk assessments are carried out on each client before being offered a placement in Council managed accommodation.
• Assist with the daily running of the homeless hostel’s, ensure repairs are promptly reported to the Property Service Team and assist with ensuring H&S risk assessments are up to date and adhered to.
What we are looking for…
Someone who values structure, confidentiality, and professionalism as much as they do empathy and support. You will be expected to handle sensitive personal information with the utmost discretion, in line with GDPR and safeguarding protocols. Maintaining client confidentiality is non-negotiable in this role.
This role requires a strong understanding of professional boundaries and the ability to maintain them — even in emotionally complex situations. This is a rewarding but demanding role — ideal for someone who thrives on helping others in crisis, but who understands the importance of clear boundaries, resilience, and confidentiality.
You will need resilience and adaptability as you will often work with people experiencing stress, crisis, or confrontation, so it is essential you can manage these situations calmly and confidently. Being emotionally resilient and understand how to support others without becoming personally involved or emotionally entangled.
Teamwork is essential for this role to work effectively with colleagues and external agencies.
Please note you will be based at the hostel 5 days a week and will need the ability to travel as required.
For more information about this role please see the Job Description/Person Specification.
You will need…
• GCSEs (5 A-Cs or equivalent, including Maths and English)
• Experience of working in a Housing, Supported Housing or Homelessness focused service
• Experience of working with vulnerable people and people with complex needs
Special Conditions…
• Full UK Driving Licence with access to a vehicle for work purposes
• DBS Check
Publica is a unique place to work – we are a local government organisation with a twist! Publica wants to transform the way local services are delivered. To help do this we have started to fundamentally rethink the way we design our services in the digital era so that Publica is a customer-focused organisation driven by real user needs.
What can we do for you…
• Flexible working arrangements (depending on the role)
• 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice
• Health cash plan giving you cash back on health, dental and eye care
• Pension scheme with a good employer contribution of 7% of your earnings
• Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues
• Cycle to work scheme
• Salary sacrifice car lease scheme with huge tax and NI savings to be made on electric cars
• Access to digital financial advice (covering your pension scheme, mortgages and other finances)
• Generous sickness cover above statutory entitlements
• Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury
• Life assurance, currently four times your annual salary
• These are just a handful of the benefits that you can enjoy when you join us!
To apply for this position please click on "apply now" within this page and submit your CV and supporting statement. Please tell us about your skills, knowledge, qualifications, experience and how they meet the criteria listed above and in the job description/person specification. It’s important that we’re a good fit for each other, so let us know what’s important to you and why you want to work for Publica Group Ltd.
Your application will not be considered if you have not provided a supporting statement, in addition to your CV.
Accredited of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies - Please state this within your covering statement or in a separate email.
Our organisation is committed to safeguarding the welfare of vulnerable adults, young people and children. Safer recruitment practices are applied to all job vacancies. Safer recruitment practices are applied to all job vacancies. Successful candidates will be required to complete a pre-employment medical questionnaire; provide references; proof of identity; nationality and immigration status; three years’ employment or education history (if applicable) and, in some cases, verification of criminal record.
About Us
You will be employed by Publica Group Ltd which was created by four partner Councils (West Oxfordshire District Council, Cotswold District Council, Cheltenham Borough Council and Forest of Dean District Council) to deliver more efficient and improved services.
Publica is a unique place to work, established to transform the way local services are delivered, fundamentally rethinking the way our services are designed and delivered in a digital era, making us a customer-focused organisation driven by real user needs.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Portsmouth Cathedral is seeking an experienced Finance Manager on a temporary contract. Working with our new Chief Finance Officer you will support the ongoing development of our accountancy systems and processes, building on the work of the previous Finance Officer.
Key responsibilities
- Banking & Transactions: Manage Cathedral bank and investment accounts, including BACS, cheques, international payments, and reconciliations.
- Accounting Systems: Maintain financial systems (currently Sage; may transition to Xero).
- Cash Handling: Oversee cash counting and deposits.
- Cash Flow & Reporting: Monitor cash flow and produce monthly reports for the COO and CFO.
- Management Accounts: Prepare monthly accounts and review financial performance with department heads.
- Payroll: Process payroll for ~30 staff, including pensions and HMRC submissions.
- Staff Changes: Handle paperwork for new starters and leavers.
- Invoicing & Credit Control: Issue invoices, maintain credit ledger, and update CRM.
- Expenses & Transfers: Process staff reimbursements and internal transfers, including contactless income allocations.
- Reconciliations & Meetings: Prepare monthly bank reconciliations and management accounts for leadership meetings.
- Budgeting: Support annual budget preparation and reforecasting with the COO and CFO.
- Year-End Accounts: Assist the CFO in producing end-of-year financial statements.
The successful candidate will hold a formal accountancy qualification and be:
- Experienced in a similar finance role, ideally in a small charity team.
- Empathetic with the beliefs and values of the Christian faith and the aims and objectives of Portsmouth Cathedral.
- Proficient in Sage, Xero, and Microsoft 365.
- Skilled in management accounting, reporting, and payroll processing.
- A flexible team player, able to cover other finance tasks as needed and have experience of working with volunteers.
- Committed to equality, inclusivity, and ongoing training (e.g. GDPR, safeguarding).
Safeguarding
The position is subject to a Basic DBS check as well as the ongoing safeguarding training provided by the Church of England and Diocese applicable to this role.
Benefits
- Annual leave allowance of 27 days per annum (FTE) plus public holidays given pro rata for this part-time role
- Employer pension contributions of 7.5% plus employee contribution.
- Commitment to professional development and training
- Cash health plan
Portsmouth Cathedral is an Equal Opportunities Employer and a member of Inclusive Church.
Interested candidates should submit their CV along with a cover letter detailing how their experience aligns with the role’s requirements and the values of Portsmouth Cathedral. Applications should be submitted through Charity Job by midday 30th July 2025. We will interview in person at the Cathedral as suitable applications are received.
Candidates invited to interview will be required to complete an application form as part of our Safer Recruitment procedure.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The interim Chief Executive is an executive leader, who co-leads the Belgrade with the Artistic Director, reporting to the Board. They are responsible for driving strategic planning with SLT, programming, advocacy and fund-raising, stakeholder management, and overseeing the finance and operations of the organisation. They are one of the public faces of the Theatre, alongside the Artistic Director.
The interim CEO works in close collaboration with the Artistic Director to:
- curate a high quality artistic programme and support the organisation to deliver the artistic strategy.
- provide effective and inclusive leadership for the staff team, drawing on the collective strength of the SLT in their decision making.
The interim CEO drives the income generation for the Theatre, to achieve the balanced budget, and is chiefly responsible for the Main Stage visiting work programme.
The interim CEO line manages an SLT including a Chief Operations Officer (who in turn oversees finance, HR, production and operations); Director of Audiences and Growth, Director of Producing and Co-Creation and Head of Business Support.
What You Will Do
Leadership & Management
- In collaboration with the Artistic Director;
- Provide inspirational leadership and a clear sense of direction to the senior team and wider organisation
- Drive and oversee SLT in the development and delivery of the Belgrade’s story of change and business plans that support the Vision, Mission and Values of The Belgrade, communicating these internally and externally.
- Take an inclusive approach to line management of the SLT which fosters a culture of clear timely decision making and communication.
- Oversee the SLT to ensure the experience all artists, audiences, visitors receive from the Belgrade is inclusive, informed and enriching; and the building provides a welcoming, safe space.
- Ensure a commitment to equality, diversity, inclusion, and environmental sustainability throughout the organisation.
Programming
- Work closely with the Artistic Director and SLT to curate and deliver a high-quality and relevant programme which balances artistic, financial and operational needs, taking chief responsibility for the visiting work.
- Develop strategic relationships with a wide range of commercial producers and visiting companies to secure appropriate visiting work and negotiate the deals maximising the benefits of these partnerships for the commercial benefit and artistic reputation of the Belgrade.
- Support the Artistic Director to shape the artistic strategy and creative direction of the theatre.
- In collaboration with the Artistic Director,
- agree lead productions and secure co-producers
- Bring in co-productions that enhance the programme.
Governance
- Work closely with the Chair and Board of Trustees to ensure best practice in governance, maintaining effective working relationships with all Trustees.
- Support the implementation of the Board Effectiveness plan.
- Develop and maintain robust and effective risk management systems with SLT.
- Work closely with the SLT to ensure full compliance with all legal obligations and statutory requirements, including the preparation of Annual Report and Financial Statements, and annual returns to Companies House and the Charity Commission.
- Carry out any other tasks that may be allocated by the Board of Trustees.
External Relations
- Nurture excellent working relationships with key stakeholders, partners and supporters, including Arts Council England (ACE) and Coventry City Council (CCC); specifically, leading on NPO applications, and working to meet the objectives of CCC’s Cultural Plans.
- Continue to develop The Belgrade’s role as a strategic partner and cultural leader locally and regionally.
- Act as advocate and ambassador for the Belgrade, representing the organisation publicly, seeking out opportunities to raise the profile of the Belgrade.
- Lead on the Reporting to Funders, with support of Head of Business Support, and in collaboration with the AD.
- The Interim CEO will represent the theatre in strategic and cultural development forums including Culture Works, and UK Theatre, in collaboration with the AD
Financial and Operational Overview
- Oversee the Chief Operating Officer to ensure;
- Robust financial management of the organisation, ensuring expenditure and commitments are made within available resources, risk is managed effectively.
- Budgets are appropriately set and monitored.
- Accounting information supplied in a timely manner and ensuring there is a strong cash-flow position at all times.
Income Generation
- Take a pro-active approach to the continuing growth of the Belgrade’s commercial capability, ensuring all opportunities for generating income are maximised through;
- Oversee the Director of Audiences and Growth and COO in driving the Belgrade’s commercial capacity, ensuring the commercial potential of the building is maximised, particularly through catering and conferencing.
- Oversee the Director of Audiences and Growth in the delivery of The Belgrade’s fundraising strategy, playing a visible leading role in fundraising events as appropriate.
What Are We Looking For ?
Essential: You will be able to demonstrate this range of skills and experience:
Commitment to the vision, mission and values of The Belgrade.
Either: significant senior management experience in a theatre of a similar scale to The Belgrade
Or: significant experience of leadership at a senior level in the cultural industries, in an organisation of a similar scale to the Belgrade.
- Considerable experience in financial management of complex, large scale budgets, and a proven track record in balancing Artistic risk and ambition with sound financial management.
- Proven track record in programming commercially and artistically successful seasons of work.
- Ability to nurture a diverse network of industry contacts nationally and internationally.
- Understanding of the UK arts and theatre scene; knowledge of the issues facing subsidised theatre.
- Track record of negotiating and maintaining effective partnerships for theatre productions.
- Experience of developing and implementing strategic business plans.
- Strong leadership skills with the ability to provide clear strategic direction and manage a large team.
- An innovative approach; the ability to recognise and exploit commercial opportunities with energy.
- Excellent interpersonal and communication skills with demonstrable ability to build trust-based relationships with a wide range of people both internally and externally.
- Commitment to learning, engagement, talent development and inclusivity.
- Ability to act as spokesperson in a range of settings; experience of senior stakeholder management
- Ability to articulate the role of The Belgrade in ACE’s Let’s Create strategy
- Leadership of the Belgrade Brand Values to be the people who know and care.
Desirable
- Experience of carrying financial responsibility for an organisation of a similar scale.
- Detailed knowledge of marketing & audience development; knowledge of the regional theatre context.
- Experience of effectively managing a fundraising and individual giving strategy.
- Experience of working with a voluntary Board of Trustees.
- Experience of working collaboratively with an Artist/Artistic Director.
- Experience of managing Arts Council England NPO relationship.
- Understanding of Theatre Tax Relief.
Other Information
- The Belgrade operates a House Agreement based on the UK Theatre (formerly TMA)/BECTU (Broadcasting, Entertainment, Cinematograph and Theatre Union) Agreement and its Staff Handbook outlines the terms on sick pay, maternity leave and pay, paternity leave and pay, grievance and discipline and other relevant staff matters
- Employees’ health and safety is of paramount importance, and Management insists that an employee obtains written express permission to take on any paid work or other employment during periods of TOIL (Time Off In Lieu) or holiday. No permission will be given for the first 28 days of holiday as this is a statutory requirement
- On appointment the successful candidate must be able to provide the correct documents as proof of their right to work in the UK
- The candidate’s contract of employment with the Belgrade Theatre does not come into force until the first day of work
- Staff are entitled to tickets for shows at the Belgrade Theatre, subject to particular conditions and 10% discount at the Theatre’s Café and Bars
Starting date: 13 October 2025 /ASAP
Probationary period: 3 months
Notice period: 3 months
- Working Hours: Your normal hours of work will be 39 hours per week over Monday to Friday, but we are flexible to those considering a 32 hour week post. There will be occasional evening and weekend work. You are expected to offer reasonable flexibility in your working arrangements where it is considered necessary to undertake the duties you have been employed to perform and in the interests of the Theatre. There is no provision for payment of overtime
- Overtime: Is not payable but 6th day working and excessive additional hours will attract TOIL (time off in lieu) if agreed in advance with the Line Manager
- Pension: Auto-enrolment, with Belgrade currently making 3% employer contributions which will rise in line with legal requirements. The Theatre’s appointed pension provider is NEST. Further details are available
- Holidays: 25 days a year plus 8 Bank Holidays, increasing by a day per year to a maximum 28 days plus 8 Bank Holidays
- Location: This role is based at the Belgrade Theatre in Coventry. Short term relocation / accommodation can be considered as part of the renumeration package.
EQUAL OPPORTUNITIES FORM
The Belgrade Theatre is committed to ensuring equal opportunities, aiming to attract and work with staff from a wide diverse pool. The information that you give us on this form will be treated confidentially and stored on our HR database as statistical information only. This will be used to help monitor the diversity of applicants and to enable us to continue to develop policies and procedures regarding diversity and to submit required data to our funders. The information you supply will not be made available to anyone in any form other than anonymous data.
Please complete our monitoring form via the link you will find in the Job Pack
The client requests no contact from agencies or media sales.
About The Role
Do you want to be part of empowering individuals to find their own solution to their housing crisis? This may be the job for you!
We have two roles available, one in Cirencester and one in Witney.
You will provide a comprehensive homelessness service to customers with a range of housing related issues on behalf of Publica and involved with assisting in the day to day running of Publica’s Homeless Hostel’s.
Creating individual housing plans for every applicant which fully reflects their needs and circumstances, whilst managing and resolving caseloads for those currently experiencing a housing crisis. Sourcing appropriate short term and long term accommodation to assist the council in discharging its duties, whilst maintaining accurate records both written and electronically and ensuring they are captured and recorded accurately.
You will be required to represent the section/department at meetings/working parties/case conferences as appropriate and maintain a thorough knowledge of Housing and related legislation, including the Housing Acts, case law, the Homelessness Reduction code of guidance and good practice in the implementation thereof.
What we are looking for…
The successful candidate will be analytical and confident in interpreting housing legislation, with strong decision making skills essential for delivering effective homelessness prevention and relief services.
You will be someone who values structure, confidentiality, and professionalism as much as they do empathy and support. You will be expected to handle sensitive personal information with the utmost discretion, in line with GDPR and safeguarding protocols. Maintaining client confidentiality is non-negotiable in this role.
This role requires a strong understanding of professional boundaries and the ability to maintain them — even in emotionally complex situations. This is a rewarding but demanding role — ideal for someone who thrives on helping others in crisis, but who understands the importance of clear boundaries, resilience, and confidentiality.
You will need resilience and adaptability as you will often work with people experiencing stress, crisis, or confrontation, so it is essential you can manage these situations calmly and confidently. Being emotionally resilient and understand how to support others without becoming personally involved or emotionally entangled.
Teamwork is essential for this role to work effectively with colleagues and external agencies.
Please note you will need to be in the Witney/Cirencester offices 2 – 3 days a week and have the ability to travel within the district as required.
You will need…
- GCSEs (5 A-Cs or equivalent, including Maths and English) Please confirm what qualifications as not clear on JD
- Experience of working with vulnerable people
- Experience of working with people with complex needs
- Communicates effectively at all levels (excellent verbal and written skills)
For more information about this role please see the Job Description/Person Specification.
Special Conditions…
- Full UK Driving Licence with access to a vehicle for work purposes
- DBS Check
- Expected to work reasonable additional hours in line with the needs of the service
What can we do for you…
- Agile working allowing a mix of home and office working
- Flexible working arrangements (depending on the role)
- 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice
- Renewed again for another year there is a Health cash plan giving you cash back on health, dental and eye care
- Pension scheme with a good employer contribution of 5% of your earnings
- Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues
- Cycle to work scheme
- Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars
- Generous sickness cover above statutory entitlements
- Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury
- Life assurance, currently four times your annual salary
To apply for this position please click on "apply now" within this page and submit your CV and supporting statement. Please apply for the role at the location you prefer to work at. Please tell us about your skills, knowledge, qualifications, experience and how they meet the criteria listed above and in the job description/person specification. It’s important that we’re a good fit for each other, so let us know what’s important to you and why you want to work for Publica Group Ltd.
Accredited of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies - Please state this within your covering statement or in a separate email.
Safer recruitment practices are applied to all job vacancies. Successful candidates will be required to complete a pre-employment medical questionnaire; provide references; proof of identity; nationality and immigration status; three years’ employment or education history (if applicable) and, in some cases, verification of criminal record.
About Us
You will be employed by Publica Group Ltd which was created by four partner Councils (West Oxfordshire District Council, Cotswold District Council, Cheltenham Borough Council and Forest of Dean District Council) to deliver more efficient and improved services.
Publica is a unique place to work, established to transform the way local services are delivered, fundamentally rethinking the way our services are designed and delivered in a digital era, making us a customer-focused organisation driven by real user needs.
The client requests no contact from agencies or media sales.
Job Title: Training Officer
Location: Belfast or Sligo (with responsibilities in both regions)
Salary: £28,000/€32,200 per annum pro rata
Hours: 20 hours per week
Role Brief:
This is an exciting new role for an enthusiastic and innovative professional seeking to further their career in the training and youth development field. The post holder will be responsible for delivering a range of workshops, seminars and accreditations as part of our new cross-border PEACE Academy programme in Belfast and Sligo, funded by the Special EU Programmes Body (SEUPB) PEACEPLUS programme https://www.seupb.eu/
The aim of this new three-year programme, is to deliver and evidence a PEACE Academy pathway of engagement, learning, social action and employability that will inspire young people from communities in Northern Ireland and Ireland to create shared experiences and build a long-term response to sectarianism, racism and hate on a cross community and cross border basis.
We are seeking an experienced training professional who can lead on delivering our training offer for young people across these regions; supporting our youth workers to progress them from grassroots activities delivered in community settings through workshops, training, and accreditation and into onward career initiatives and pathways offered by our partners.
KEY DUTIES/RESPONSIBILITIES:
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Planning and administration of a range of workshops, seminars, and accreditations for young people in Sligo and Belfast in line with agreed targets.
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Working with our regional coordinators on arranging suitable venues, support staff, resources and materials required for each workshop/seminar/course.
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Delivery and assessment of training courses through Open College Network including internal verification.
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Maintaining our iPads and online learner portal, ensuring e-workbooks are completed and uploaded and devices are wiped clean after each use.
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Working with our wider project team on the administrative training function ensuring all e-workbooks are submitted in a timely manner, certificates distributed and invoices are sent to our Finance Officer marked clearly for this programme.
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Working with regional Coordinators on the development of careers events and initiatives alongside a range of partner organisations and employers.
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Collating and sharing key quantitative output data and qualitative feedback and case studies with our regional Coordinators and Monitoring Officer enabling them to track progress against targets and upload dedicated learner information to our VIEWs monitoring software in a timely and efficient manner.
Person Specification/Key skills:
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QTS status or min. Level 3 Award in Education & Training
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Experience of designing workshops and training materials
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Experience of delivery and verification of OCN accredited courses
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Experience of working with employers to create youth progression pathways
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Youth work qualification or relevant experience
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Ability to prioritise and manage workload in a fast-paced environment
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Competent working independently as well as part of a small team
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A confident communicator with good written and spoken English
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IT skills including Microsoft office (essential), creative media skills including Adobe CC (desirable)
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Experience in writing reports to meet agreed deadlines
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Experience in monitoring outcome driven projects
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Positive and enthusiastic with a can-do attitude.
Role Requirements
At Rio Ferdinand Foundation, we are committed to working in a diverse organisation and strive to provide equality of opportunity for all. We encourage and welcome applications from individuals, regardless of age, disability, sex, sexual orientation, gender reassignment or identity, pregnancy and maternity, race, religion or belief and marriage and civil partnership.
If as a disabled applicant (as defined under the Equality Act 2010) you would like to request that your application is considered under our Guaranteed Interview Scheme (GIS) please let us know.
Please note. Successful applicants for all roles will require an enhanced Access NI or Garda Check
As part of our commitment to safeguarding, successful candidates will be subject to an enhanced Access NI check.
Applicants must be able to provide proof of eligibility to work in Ireland and the UK.
Application Deadline - Sunday 28th of July
Interviews – Monday 4th of August
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Multi-award-winning Wallace & Gromit’s Grand Appeal works in partnership with Aardman to support Bristol Children’s Hospital and St Michael’s Neonatal Intensive Care Unit (NICU). We are seeking a talented individual to join our ambitious team to manage our flagship family accommodation service.
You will be responsible for the operational delivery of our family accommodation service, including the management of the housekeeping team, and you will ensure that all families receive a warm welcome, and experience first-rate accommodation during their stay.
Exceptional interpersonal skills and strong organisational skills are key attributes for this role. You will engage with hospital staff, and the families in their care, on a daily basis. The successful candidate will be expected to support the principles, values, and objectives of The Grand Appeal.
Our ideal candidate will be experienced in supporting individuals and families experiencing challenging circumstances. The successful applicant will be able to demonstrate considered, balanced and reasoned judgement; and be able to navigate and address complex issues with sensitivity and delicacy. The successful candidate will have exceptional organisational skills and a proven ability to manage multiple priorities efficiently.
Applicants will be expected to bring energy, enthusiasm and positivity to all elements of the role, using initiative and self-motivation to drive success. The role is based across multiple sites adjacent to Bristol Children’s Hospital and St Michael’s Hospital which the applicant will be required to attend daily.
The role will involve close collaboration with wider Grand Appeal team members to engage and actively encourage families to support the charity. The successful applicant will also play a key role in ensuring the delivery of high-quality comms and marketing across all the sites on which accommodation is provided, by working closely with colleagues across the wider charity.
The Grand Appeal offers a dynamic, supportive, and rewarding workplace for its approx. 40 staff. We have a strong team culture in which all staff are expected to play an important part. Our staff are talented, creative, ambitious and The Grand Appeal’s most important resource.
We offer:
· Competitive salary
· Generous holiday allowance
· Healthcare plan (after probation)
· Pension scheme (including Salary Sacrifice)
If this sounds like the right workplace for you, you have the required skills and experience, and you are looking for a new challenge, we would love to hear from you.
Key responsibilities:
· To lead and manage the daily operation of the Grand Appeal’s family accommodation service
· To provide a warm, supportive welcome to families staying in our accommodation
· To liaise with staff in hospital wards to allocate accommodation
· To build strong relationships with all families and guests, engage with them to encourage fundraising and support
· To manage the Standard Operating Procedures for all accommodation premises, ensuring a safe, clean and welcoming environment is provided for all guests and visitors
· To manage the housekeeping provision, ensuring a high standard of housekeeping is delivered across all accommodation sites
· To deliver strong budget and stock management and effective procurement practices
· To ensure required training, development and recruitment checks are completed for all housekeeping staff
· To consistently exhibit the values of the Grand Appeal and managerial behaviours
· To demonstrate effective team working skills across all aspects of the role
Key tasks:
Providing a high-quality accommodation experience
· Deliver high-quality accommodation service on a daily basis
· Build and maintain relationships with key staff at each hospital to ensure open communication and alignment to deliver a compliant, safe and high-quality accommodation service
· Undertake daily liaison with key ward/hospital staff to agree allocation of available accommodation
· Work closely with the hospital staff to manage any concerns arising
· Ensure accommodation is allocated in line with the Grand Appeal strategy, policies and procedures
· Provide a warm welcome and induction for guests on arrival and provide ongoing support during their stay
· Regularly review all guest materials to ensure impact and accuracy
· Develop strong relationships with guests during their stay and provide engaging information about the charity and encourage future fundraising and support
· Design and deliver a programme of regular touchpoints with guests, for example weekly coffee mornings
· Ensure guest data is accurately recorded and processed in line with GDPR requirements
· Develop and deliver a process for getting feedback on the accommodation service
Operational management
· Work closely to support the wider Operations and Services Team
· Manage the daily allocation of work for housekeeping staff and regularly check standards
· Maintain good stock levels for cleaning materials, bedding, appliances etc., to ensure the smooth running of the accommodation
· Manage the annual accommodation budget and ensure effective procurement practices are in place and implemented
· Manage, review and suggest improvements to the Grand Appeal’s standard operating procedures for family accommodation
· On an interim basis, work with the wider team to provide whatever support is required for the servicing, maintenance and testing requirements for the accommodation e.g. fire checks and alarm servicing
Income generation and team working
· Work collaboratively to ensure all touch points for income generation are presented
· Encourage donations and fundraising from guests and provide relevant information on ways they can support the charity
· Make introductions to the wider fundraising team
· Support Grand Appeal events including representing the charity at events as required
· Act as an advocate and spokesperson for the charity, to support media requests and donor visits
· Support the marketing and communications team to help identify suitable guests to be involved in future media requests and/or case studies
Other tasks
· Keep abreast of governance requirements pursuant to all charity activity, including but not limited to the Charities Act, Fundraising Regulator, Institute of Fundraising Code of Practice, Gambling Commission and General Data Protection Regulation.
· Carry out other tasks and duties as required, to support colleagues across the organisation.
This role profile is not exhaustive and is subject to review in conjunction with the post holder and according to future changes/developments in the charity. All job descriptions are non-contractual and give a sense of the broad scope of the role and so include a level of flexibility. While they list some key tasks there will also always be tasks that arise, and which can be reasonably expected of the role.
The client requests no contact from agencies or media sales.
Are you an experienced senior manager with a passion for community facilities and strategic leadership? Jubilee Pool is seeking a dynamic Chief Operations Officer to lead our day to day operations, drive business development initiatives, and deliver major funded projects and strategic initiatives.
About Us
Jubilee Pool is a community owned social enterprise operating an iconic 1935 sea water lido. Our stunning coastal facility welcomes thousands of visitors each season to enjoy swimming, wellness activities, and our café with panoramic views across Mount's Bay.
The Role
As COO, you'll provide operational leadership for this unique facility, managing our talented team whilst ensuring compliance with health and safety regulations. You'll work closely with our Directors and Senior Management Team to deliver organisational objectives, restore long term financial sustainability, and lead the development of our new 5 year strategic plan.
Key responsibilities include:
- Operational and financial leadership of the facility
- Leading the development and delivery of major funded projects and strategic initiatives
- Strategic budget management and financial planning across all activities
- Health and safety compliance as designated Responsible Person
- Partnership development with local stakeholders, funders and healthcare providers
- Marketing and communications strategy implementation
- Staff performance management and development
- Grant funding and income generation initiatives
- Board liaison and strategic reporting
- Multi stakeholder project coordination with external partners
We're looking for someone with:
- Minimum 5 years' senior management experience in community facilities, leisure or hospitality
- Accountancy or financial management qualification
- Health and Safety qualification (IOSH, COSHH, or NEBOSH)
- Strong project management capabilities including strategic initiatives
- Experience with Community Benefit Societies, charities, or CICs
- Strong analytical and communication skills
- Strategic thinking combined with hands-on operational capability
- Commitment to charitable objectives and community benefit
Join us in preserving this iconic Cornish landmark whilst delivering exceptional community benefit and leading exciting strategic developments. If you're ready to make a real difference in a unique and rewarding environment, we'd love to hear from you.
Visit the careers page on our website for the full Job Description.
How to Apply:
Please email your CV and a cover letter (max 2 sides of A4) that sets out your suitability for the role by midnight on 3rd August 2025.
• Please read the job description in full before sending in your application.
• We will only accept applications submitted via email.
• If you are requesting to work less than 40how please ensure this is clearly stated (along with how many hours per week you are seeking) in your covering letter.
• No agencies please.
• This is NOT a remote role.
The client requests no contact from agencies or media sales.
Role Context
As part of Gaddum’s Talking Therapies service, the PWP Supervisor will oversee the Step 2 service within HMR. This role will provide clinical case management and skills supervision to both qualified and trainee PWPs. The role combines supervisory and service leadership with a small clinical caseload and focuses on ensuring high-quality, evidence-based care and strong support for staff wellbeing and professional development.
Our PWPs will be completing training positions, including full participation in an accredited Postgraduate Certificate (PGCert) or equivalent training in Low Intensity Interventions at one of our partner universities (e.g., University of Manchester, UCLan, or LJMU).
Role Purpose
The PWP Supervisor will:
• Lead on service development, training, and quality improvement
• Provide high-quality clinical and case management supervision to PWPs
• Support PWPs with clinical risk, complex presentations, and professional development
• Regularly assess and sign off all supervisees’ clinical competency for training and ongoing registration requirements.
• Maintain a small caseload, delivering low-intensity interventions where needed
• Liaison with educational providers of the training courses to meet the joint learning agreement
Main Duties and Responsibilities:
Clinical Practice:
• Conduct assessments and deliver low-intensity CBT-based interventions when needed
• Respond to clinical risk and manage urgent presentations, acting as a Safeguarding Officer for the service
• Maintain up-to-date knowledge of evidence-based practice in line with NICE guidance
• Contribute to the overall caseload capacity of the service in times of high demand
Quality Assurance and Service Improvement:
• Oversee outcome measures, recovery rates, and KPIs for the service, ensuring they are consistently met and accurately recorded
• Participate in clinical audits, data monitoring, and service evaluation
• Support innovation and continuous improvement within the service
• Complete quarterly reporting as required by the service commissioner
Collaboration and Development:
• Work collaboratively with Step 3 clinicians, GPs, VCSE partners, and university providers
• Contribute to outreach and promotion of the service across HMR
• Facilitate team learning, reflective practice, and training delivery
• Work alongside commissioners from the Big Life Group to achieve shared goals
Academic and Supervision:
• Provide clinical and case management supervision to the team of PWPs
• Monitor PWP trainees’ progress against learning objectives
• Lead PWPs in reflective practice sessions
• Support PWPs to attend and complete all training modules, assignments, and practical components of the university training programme
• Support PWPs to apply academic learning to clinical practice
All staff are expected to work within all Gaddum policies and procedures. This role is subject to an enhanced DBS check.
The client requests no contact from agencies or media sales.
This is a unique opportunity to contribute to a high-profile and innovative programme across Greater Manchester. You’ll join a small, skilled team at Gaddum working to ensure change is driven by lived experience, and your work will directly shape understanding of what works in adult social care reform.
About the Role
Gaddum is seeking a dynamic Senior Project Manager to provide maternity cover for a key leadership role. This is a time-limited opportunity to contribute to the delivery and evaluation of one of Greater Manchester’s most ambitious adult social care transformation programmes: the Accelerating Reform Fund (ARF). In GM, our projects focus on improving the identification and support for unpaid carers through the hospital discharge pathway and improving community-based care arrangements via Shared Lives schemes.
As Senior Project Manager, you will play a critical role in maintaining delivery momentum, nurturing established relationships, and supporting the system-wide monitoring and evaluation of the programme. You’ll bring excellent coordination, stakeholder engagement, and evaluation skills, ensuring that business as usual continues smoothly and that Gaddum plays its full role in enabling the GM system to capture and evidence the impact of the ARF.
Job Purpose
The Senior Project Manager (SPM) provides expert oversight and support across the ARF projects, ensuring seamless collaboration and effective delivery. As per their job title, they project manage the infrastructure element of the entire GM programme.
They coordinate efforts across various sectors, manage stakeholder engagement, and are responsible for the integrated approach to risk management, data governance, and financial oversight. The role is accountable to Gaddum’s CEO, and reports to them. It has been central in ensuring the successful execution of GM's vision and objectives for the ARF.
Key Responsibilities
Continued and Strong Programme Delivery
• Maintain oversight and coordination of ARF activities on behalf of Gaddum, ensuring that timelines, risks, and communications are effectively managed.
• Chair or coordinate relevant meetings, workshops, and learning sessions with partners across health, social care, VCSE, and lived experience networks.
• Support the continuation of established coproduction approaches and ensure that lived experience remains central to the delivery of the programme.
• Maintain key project documentation including risk registers, action logs, and shared work plans.
• Provide line management to the Project Administrator, ensuring effective consortium secretariat and communication functions are upheld.
• Provide regular updates to the project’s Senior Lead within the Adult Social Care Transformation Team in NHS GM Integrated Care.
• Oversee the work of the ARF Lived Experience Coordinator (line managed by the Engagement and Coproduction Service Manager) to ensure this workstream is effectively aligned with the overall ARF project strategy and timeline.
Evaluation and Impact
• Lead, as the Greater Manchester system infrastructure, the development and delivery of an end-of-programme learning and evaluation event, currently planned for March – April 2026.
• Contribute to regular reporting cycles and ensure Gaddum’s role in evaluation is clearly communicated to stakeholders and commissioners.
• Act as a lead point of contact for evaluation activities, both locally and nationally, working closely with Ipsos, the national evaluation partner.
• Support system partners to engage meaningfully in the development of the GM Theory of Change, ensuring relevant data and insights are gathered and shared.
• Coordinate data collation and reporting in collaboration with the consortium, supporting the integration of data systems where needed, and ensuring alignment with governance and compliance requirements.
Stakeholder Engagement and Relationships
• Sustain the strong and positive relationships with local authorities, health and care organisations, the VCSE sector, and carers’ networks.
• Provide advice, challenge, and coordination to ensure consistent and inclusive engagement across the partnership.
• Escalate emerging issues or risks to the CEO and consortium where necessary, supporting collaborative problem-solving.
Financial and Contractual Support
• Work closely with Manchester City Council’s finance leads and Gaddum’s internal team to track spend, support monitoring returns, and ensure financial accountability.
• Contract manage and support the appointed creative agency leading on our Shared Lives marketing and communications campaign.
Other key tasks & responsibilities of the role
• Line Management: Supervise the Project Administrator, ensuring they provide effective secretariat responsibilities for the consortium.
• Risk Management: Keep stakeholders well-informed about risks, strategies, and progress. With the consortium, co-design and manage risk register elements, providing rapid escalation of issues to the CEO and consortium, developing solutions where necessary.
• Troubleshooting: Take all reasonable steps to enable system partners to identify barriers and develop solutions.
• Continuous Improvement: Establish and maintain ongoing feedback loops, making necessary adjustments to the project’s approach based on stakeholder input and real-world outcomes.
• Coordination of reporting: Work closely with SCIE and GM ARF stakeholders to ensure data integration and reporting, aligning regional data
with national datasets and performance metrics.
• Contracting and Compliance: Ensure adherence to contracting and compliance requirements, maintaining robust monitoring and reporting systems
• Systems Change Facilitation: Lead on systems change initiatives, ensuring that all project components are aligned with the strategic goals and objectives of the ARF programme.
All staff are expected to work within all Gaddum policies and procedures. This role is subject to a Basic DBS Check.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role Purpose
This is a key role to oversee RDA UK’s approach to safeguarding, supporting senior management and working with external partners. This is crucial to maintain good practice, resources, quality and support to RDA Groups which includes driving RDA safeguarding training.
In addition, this role will include support and administration for the Membership Services Team, as detailed below
Specific Responsibilities
1. To ensure RDA UK has effective safeguarding practices:
• develop and deliver the action plan and ongoing objectives from the British Equestrian Federation (BEF) audit/ Framework Plan and RDA Safeguarding Action Plan
• continuous review of all safeguarding materials and resources, to ensure RDA UK’s Safeguarding policy and statutory obligations and expectations are met, including relevant actions following BEF Safeguarding Action Team (SAT) meetings
• manage requests for guidance from the RDA UK network, including concerns raised and reporting
• provide safeguarding case management, collaborating with the Membership Services Manager.
• work in collaboration with the RDA UK Designated Safeguarding Lead and other relevant RDA UK staff and volunteers to plan, deliver and review projects that improve outcomes for children and adults at risk, within the RDA UK network
• provide advice to the RDA UK team and working groups on safeguarding best practice, policies and requirements, including specific projects or events
• deal promptly with enquiries from RDA Groups concerning policies, procedures and training requirements and respond to feedback received
• maintain the safeguarding content on the ‘MyRDA’ website, ensuring it is current, clear and relevant
• provide guidance to RDA Groups signposting them to resources for disclosure checks
• develop and maintain safeguarding training materials, and coordinate the delivery of regular accredited courses and workshops (both tutor led and e-learning), in conjunction with RDA UK Trainers and relevant external bodies
• developing, maintaining and administering Safeguarding courses and materials
• support the Designated Safeguarding Lead to compile reports for the RDA UK Board, including case management data and analysis, updates and recommendations
• act as the Safeguarding Officer at the RDA National Training Centre, the RDA National Championships and other key events
2. To provide administrative support to the Membership Services Team as required.
General
a) To undertake such other duties as the line manager shall from time to time determine
b) To be flexible in working from other offices in the UK as required for the effective delivery of the role
c) To demonstrate the values and cultural aspirations of RDA in all work
d) To ensure due consideration is always given to our charitable aims and objectives and that this is demonstrated in all activities
e) To attend and service the National Championships, providing support leading up to the event as requested, as well as supporting the event itself
We welcome people of all ages and abilities, including those with physical and learning disabilities, sensory impairments, long-term health conditions, and neurodiversity.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Supporter Care Officer
Responsible to: Individual Giving Manager
Salary: £28,000 - £32,000
Location: USPG, 5 Trinity Street, London, SE1 1DB
Hours of work: Full time - 35 hours per week
The package also includes
· 8% employer contribution to a pension
· 25 days annual leave, plus bank holidays and additional discretionary leave during Christmas.
· Season Ticket Loan
USPG is the Anglican mission agency that partners churches and communities worldwide
in God’s mission to enliven faith, strengthen relationships, unlock potential and champion
justice.
You can find out more about our work by visiting our website.
The Job
Reporting to the Individual Giving Manager, the Supporter Care Officer role sits within the Communications, Engagement and Fundraising team. USPG is looking for someone with excellent communication skills and enthusiasm to join our small but growing fundraising team. The post holder will be the first port of call for all incoming communications and will work closely with the Individual Giving Manager to ensure that our supporters feel valued. The role is also responsible for maintaining the data and developing supporter care processes.
You
You are highly organised, enthusiastic and flexible with a passion for delivering an excellent supporter experience. The ideal candidate will have experience in customer service, data handling and administration. They will be comfortable working in a fast-paced environment, with a flexible, can-do attitude. The role holder will be used to co-ordinating a varied workload, working in close collaboration with colleagues and delivering to deadlines. They will have excellent IT skills and experience of working with databases.
How to apply
Please complete the application form and equal opportunities form.
If you would like to discuss the role, please feel free to contact Natasha.
Closing Date: 20th July 2025
Interview Dates: Rolling Interviews
We bring people together from different parts of the global Church in mutually enriching conversation and profound encounters.


The client requests no contact from agencies or media sales.
Join Samaritans as a Caller Support Officer
Do you have experience working with vulnerable callers within a helpline setting? Are you passionate about supporting vulnerable individuals and making a real difference?
Samaritans is looking for a dedicated Caller Support Officer to join our dynamic Caller Support Team. This is a unique opportunity to play a vital role in ensuring the safety and wellbeing of our most complex and vulnerable callers.
- £30,000 - £33,000 per annum
- 12-month fixed term contract, covering maternity leave
- Full time (35 hours per week) with flexible working
- Hybrid working: Linked to our Ewell (Surrey) office
- You will need to be able to work flexibly to support volunteers which may involve occasional travel or evening/weekend meetings.
About the Role
As a Caller Support Officer, you will:
- Provide expert advice and guidance on caller support policies and procedures to volunteers and staff.
- Work closely with branches, the Caller Support & Safeguarding Hub, and Central Office to ensure consistent, high-quality support.
- Help manage support for callers with complex mental health needs, ensuring appropriate boundaries and reducing dependency on the service.
- Be a key point of contact for police, coroners, court officials, and other external agencies.
- Support the triaging of caller concern forms and work closely with callers to create safe effective support plans that meet their needs within the boundaries of the service.
- Uphold Samaritans’ zero-tolerance approach to any abuse of threatening behaviours towards volunteers and staff
What We’re Looking For
We’re seeking someone who:
- Has experience with working in a helpline setting, to support volunteers to deliver safe and effective emotional support to individuals in distress or with complex emotional/mental health needs, ideally in a helpline setting.
- Understands safeguarding legislation and has experience applying it in practice.
- Is confident managing sensitive and sometimes confrontational situations.
- Can work independently and manage a varied workload effectively.
- Has experience working with external agencies such as police and court officials.
- Is emotionally resilient and able to handle distressing information with professionalism and care.
Criminal record check (DBS):
We take safeguarding seriously at Samaritans and follow safe recruitment practices. As this role has direct contact with children and adults at risk, this role will require an Enhanced DBS check with Adults and Children’s Barred Lists.
At offer stage, as part of the conditional job offer, we will require the candidate to disclose in full, spent and unspent convictions by completing a declaration form. The declaration form will only be seen by those who need to see it as part of the recruitment process.
Why Join Us?
At Samaritans, we believe fewer lives should be lost to suicide. You'll be part of a supportive and inclusive workplace that values innovation, resilience, and collaboration. Enjoy a hybrid working environment, professional development opportunities, and the chance to make a real difference.
Working at Samaritans:
For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure on our careers page.
Being Inclusive:
We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.
Application:
If this sounds like the opportunity for you, please upload your CV and a cover letter (one page), outlining your motivations for applying and why you think you would be a great fit for the role. Applications close at 9 am on Monday 28th July. Video interviews taking place on the 12th, 13th, and 14th of August.
Whilst we appreciate that the use of generative AI functions like ChatGPT is quickly becoming part of working life for many people, through our recruitment process we want to see your own unique ideas and writing skills. We want your application to stand out from the rest and showcase your own strengths. Therefore, we kindly ask that you don’t rely on AI tools for your application answers, cover letter or to generate interview answers.
Southwark Law Centre is a charity offering free specialist legal advice and representation to individuals in Southwark and beyond.
Southwark Law Centre
Job Description
Job Title: Operations Manager
Reports to: Executive Director
Salary: NJC Scale SP SP27-31 £41,580 - £44,480 (starting salary dependent on experience)
Hours: Full-Time – 35 hours per week
Main Objectives
· To oversee the smooth running of the Law Centre
· To ensure we have the right systems in place to support staff to work efficiently.
· To identify opportunities to use tech to support our mission.
· To lead on data, supporting us to tell our clients’ stories and to demonstrate the transformative nature of our work.
Key Responsibilities
1. IT Coordination
- Oversee the Law Centre’s IT systems to ensure they are secure, efficient, and meet the organisation's needs.
- Manage and develop the Law Centre's case management system to ensure it supports the effective delivery of services and reporting requirements.
- Liaise with external IT providers to coordinate maintenance, updates, and troubleshooting.
- Identify and implement opportunities for digital transformation and improved operational efficiency.
- Complete the annual Cyber Essentials return, ensuring that the organisation maintains the highest level of data security.
- Ensure the Law Centre makes use of the most appropriate and cost effective equipment, systems and software.
- Providing basic training to staff on systems and tools
- Maintain the asset register.
- Maintain the organisation’s IT plan and update it annually
2. Systems
· Lead on our paperless working processes
· Ensure that our Sharepoint site is set up logically and with the correct permissions in place.
· Develop our Sharepoint site in order that it functions as an intranet for sharing information internally.
· Negotiate and manage our contracts with printing providers
· Maintain regular reviews of the systems we’re using, assessing whether they are fit for purpose or not and whether there are alternative products which represent better value for money.
· Manage the organisation’s telephony.
3. Data and Reporting
- Maintain a clear overview of the data collected by the organisation.
- Prepare reports from the case management system and other data collection tools to feed into reports and funding bids.
- Develop new reports to feed into our billing and accountancy as well as various audits.
- Review and analyse the organisation’s data to understand trends and to assist with service development.
- Play an integral role in using data to communicate the impact of the organisation.
4. Data Protection
· Overall responsibility for the data protection obligations of the organisation.
· Keeping abreast of changes and updates to Data Protection legislation.
· Delivering regular training to staff on Data Protection.
5. Finance and Billing
· Support the finance manager and practice manager by ensuring all systems are optimised for efficiency.
· Liaising with our payroll provider, responsible for running monthly payroll accurately, including keeping track of new starters and leavers.
· Support casework staff with training and technical solutions to allow them to bill files efficiently.
· When needed, to work with the finance manager and practice manager to coordinate regular payment runs.
· Attendance at regular meetings of the Finance Sub-Committee.
6. Support to Executive Director
- Member of the senior management team, contributing to strategic planning and organisational development.
- Provide operational insights and recommendations to enhance the Law Centre’s performance and service delivery.
- Coordinate and chair regular meetings of the IT Working Group
- Report regularly to the Trustees on operational issues
7. Regulatory Compliance
- Ensure compliance with all relevant legal and regulatory requirements, including health and safety and data protection (GDPR).
- Participate in and ensure the smooth running of the annual Lexcel audit as well as other regular audits.
8. Professional Development
- To attend regular support and supervision and appraisal meetings.
- To keep up-to-date and to meet identified learning and development needs as appropriate.
9. Teamwork and Service Development
- To attend and contribute to staff meetings
- To attend and actively participate in other meetings as required, and to take an active role in the planning and development of the Law Centre.
- To network and liaise with external agencies as agreed.
10. General
- To uphold and promote the Aims and Principles of the Law Centre
- To be available to work outside normal office hours on occasion as required and notified in advance.
- To undertake any other duties that are compatible with the functions of the post.
Person Specification
Essential
- Excellent IT skills with extensive experience working with Excel and other Microsoft Office products as well as database products.
- A minimum of two years experience in a similar role, or relevant transferrable skills.
- Ability to develop, maintain and report on data and compliance records, including the ability to impart information in an understandable way.
- Excellent verbal and written communication skills
- Highly organised with the ability to set priorities, meet goals and evaluate processes and results.
- Confident, self reliant, capable of taking the initiative and working autonomously.
- Good attention to detail.
- Exceptional problem-solving skills.
Desirable
- Experience managing and developing case management systems or similar software.
- Demonstrated ability to manage budgets and supplier relationships effectively.
- Experience in supporting legal or advice services organisations.
- Knowledge of the operational challenges facing community-based organisations.
Please visit our website to download an application pack
Closing date for applications: 28 July 2025 at 9am
Interviews will take place on: 6 August 2025
The client requests no contact from agencies or media sales.
We are seeking a dedicated and experienced IT Support Officer who can demonstrate proficiency and hands-on experience in IT support or a similar role, with a strong track record of resolving technical issues and supporting end users. The post holder will be an excellent problem solver with the ability to communicate effectively across the organisation. The role will also involve close collaboration with other members of the facilities team to help maintain audio-visual equipment for meeting rooms and support the general maintenance of the building.
As the role will be responsible for onsite IT support at our Central London office, it will be suited to somebody looking for a position that is predominantly office based. The team works a shift pattern between the hours of 07:00 – 18:00, Monday to Friday.
About The Job
At the Centre for Sustainable Energy (CSE), we’re on a mission to tackle the climate emergency and end the suffering caused by cold homes. From community energy projects to national policy work, we support people and organisations across the UK to take practical action and shape a fairer, zero-carbon future.
We’re looking for a Senior IT Manager to help us deliver secure, sustainable and people-focused IT systems, and support more than 140 colleagues to do their best work. If you’re someone who thrives on solving problems, improving processes, and helping others feel confident with tech, this is a role where your skills can make a real impact.
The role
As Senior IT Manager, you will lead on all things IT across CSE and our subsidiary, Retrofit West CIC. From supporting staff day-to-day to managing our infrastructure and external support partner, you will ensure our systems are secure, fit for purpose, and evolving with our needs.
You will sit within the Finance & Operations team and be part of CSE’s Senior Management Team (SMT), working closely with our Director of Finance & Operations. While you won’t directly manage staff, you will collaborate with the Operations Officers and support colleagues across every part of the organisation.
Your responsibilities will include:
· Managing our internal IT systems, tools and infrastructure.
· Being the main contact for our external IT support provider.
· Supporting colleagues with advice, onboarding, and day-to-day tech issues.
· Acting as CSE’s effective Data Protection Officer (training provided).
· Maintaining cyber security and overseeing our Cyber Essentials compliance.
· Supporting our bespoke in-house databases and CRM systems.
· Advising on IT procurement and platform decisions.
· Contributing to business continuity planning and risk management.
· Promoting sustainability and best practice across IT operations.
· This is a practical, hands-on role where you’ll help us run smoothly, safely, and sustainably - while also contributing to longer-term planning and improvements.
Who you are
You are calm under pressure, process-minded, and focused on making things work better. You enjoy working across teams, finding simple solutions to complex problems, and supporting others to use technology with confidence.
You will bring:
· Experience managing IT systems, infrastructure and external providers.
· Working knowledge of GDPR and cyber security best practice.
· Familiarity with platforms such as Microsoft 365, SharePoint, and cloud services.
· Strong organisational skills and the ability to manage risk and prioritise effectively.
· A people-focused approach- patient, clear and collaborative.
What success looks like in this role
This role is central to keeping our systems secure, stable and supportive of colleagues across CSE. We are looking for someone who can confidently take ownership, work independently, and continuously improve how we deliver IT.
In the first 6–12 months, success might include:
· A clear, well-documented overview of CSE’s IT systems and infrastructure.
· Smooth and reliable day-to-day IT support across the organisation, with positive feedback from staff.
· Effective working relationship with our external IT provider, with clear processes and expectations in place.
· Cyber Essentials accreditation maintained and compliance confidently overseen.
· Risks, dependencies and continuity plans identified and managed.
· Practical support provided to colleagues across departments, especially around internal databases and platforms.
· Recommendations in place for any long-term system or hardware improvements.
We are looking for someone who can build on strong foundations, while helping us work smarter and stay secure as we grow.
About us
CSE is a national charity based in Bristol with a clear mission: to tackle the climate emergency and end the suffering caused by cold homes. We believe in a future where everyone can live in a warm, healthy home powered by a fair and sustainable energy system - and we work with people, organisations and communities to help make that a reality.
Our team of over 140 staff brings together a wide range of expertise, from energy advice and community engagement to software development, data science and policy advocacy. We collaborate across teams and disciplines to deliver practical change, and we’re proud of our independence, integrity and commitment to social justice.
We’re always looking for people who care deeply about social and environmental justice and who enjoy working collaboratively to make practical change happen.
What we offer
Working at CSE means being part of a supportive, purpose-driven team, where your skills contribute to real social and environmental change. We offer:
· Salary: £47,508 – £55,953 (Salary Grade I)*
· Pension: Ethical company pension scheme - 8% employer / 6% employee contributions
· Holiday: 25 days annual leave plus bank holidays
· Flexibility: TOIL (time off in lieu) for out-of-hours work, and flexibility to support work–life balance (role dependent)
· A commitment to supporting your career progression and continued development
· A range of staff-led groups, including our Employee Voice and EDI working group
Wellbeing:
o Health Cash Plan
o Life Assurance
o Enhanced sick pay
o Access to retail discounts and discounted breakdown cover
o Employee support programme
o Staff activities like yoga at lunch and a book club
Financial support & lifestyle benefits:
o Tech Scheme
o Cycle to Work Scheme (promoting sustainable commuting)
A values-led workplace:
o Friendly, collaborative team culture
o Purpose-driven work that supports people and the planet
o We are a Living Wage Employer and a Disability Confident Employer
* The salary for the post will be on Scale I (£47,508– £55,953). Starting salary is expected to be at the lower end of the range with precise level depending on skills, relevant experience, and qualifications. A suitably qualified and experienced applicant should expect to find themselves closer to the middle of the range following successful completion of their 6-month probationary period. Subsequent movement is dependent on annual appraised performance against the defined job description for the post.
Our office is based in central Bristol, close to public transport links.
Our culture and values
At CSE, our values shape how we work together and with others. We look for these qualities in all our staff and expect them to guide day-to-day work and relationships. These include:
Commitment to CSE: Reflecting our charitable purpose, vision and strategic objectives in your work, and contributing to a culture where everyone feels welcomed, valued and able to belong.
Collaboration: Sharing knowledge and experience generously, valuing others’ contributions, and communicating with openness and respect.
Conscientiousness: Taking responsibility for your work, delivering to the best of your ability, and working to improve while caring for CSE’s resources and reputation.
Initiative: Looking for ways to improve outcomes, solve problems and try new approaches, while responding flexibly to change and supporting others to do the same.
Application procedure
To apply, please complete CSE’s application form, available at our website. We will also consider CVs (maximum 3 pages) accompanied by a supporting letter, if preferred. However, all applications should clearly demonstrate how your skills and experience meet the person specification outlined in the job description. CSE anonymises all applications prior to shortlisting.
Application deadline: 9am, Monday 28th July 2025
If you do not hear from us by the 6th of August 2025, please assume your application has not been successful.
Interviews:
Initial online interviews will take place during the week commencing Monday 4th August 2025.
Candidates invited to a second round will be interviewed in person at our Bristol offices during the week commencing Monday 11th August 2025.
Applications should be sent:
By email to our jobs @ cse .org .uk email
By post to: Reception, Centre for Sustainable Energy, St James Court, St James Parade, Bristol BS1 3LH
If you require any reasonable adjustments to take part in the recruitment process (including alternate formats of materials or accessible meeting spaces), please let us know and we’ll be happy to accommodate your needs.
CSE is committed to being an inclusive, diverse and non-judgmental workplace. We welcome applications from everyone, regardless of background or identity. We particularly encourage applications from people whose experiences or communities are underrepresented in our organisation or the wider workforce - including people from racially or ethnically minoritised backgrounds, disabled people, LGBTQ+ people, and those from lower socio-economic backgrounds.
We know that people sometimes hesitate to apply for roles unless they meet every requirement. If this role excites you but you’re not sure you meet every single point in the person specification, we’d still love to hear from you.
Please note that at this time we do not require assistance from recruitment agencies.
The client requests no contact from agencies or media sales.