Data and performance manager jobs

Luminary Bakery is an award-winning social enterprise and artisan bakery, empowering women through training, employment and community. Our products – cakes, pastries and celebration bakes – combine exceptional quality with a powerful story in every bite.

We are entering an exciting phase of growth and are looking for a driven Sales Consultant to lead our revenue strategy, unlock the potential of our incredible client list and develop new opportunities that generate sustainable income to support our mission.

About the Role

This is an independent, target-driven role where you’ll take full ownership of sales – but you won’t be working in isolation. This is a key position for someone who thrives on sales, relationship-building and growth. 

You will take ownership of outbound sales, and proactively seek opportunities across B2B, B2C and corporate growth (standing orders, wholesale and weddings), and work to ensure our pipeline is always full and well nurtured.

This is not a passive sales role—it's about being out there, finding leads, closing deals and growing accounts.

Key Responsibilities

Outbound Sales & Business Development

• Identify and secure new B2B, wholesale, corporate and wedding clients.
• Unlock the potential of our existing client list through strategic outreach.
• Drive proactive lead generation, including cold calling, networking and LinkedIn outreach.
• Build and maintain a robust pipeline of leads, converting them into long-term contracts.
• Attend tastings, sales meetings, and events to pitch Luminary’s offering and communicate our social impact.
• Keep CRM records up to date to track opportunities, conversations and progress.

Account Growth & Relationship Management

• Strengthen and expand relationships with high-value clients and key accounts.
• Spot and pursue upselling opportunities (e.g. regular standing orders, bespoke gifting, seasonal campaigns)
• Collaborate with production, fulfilment and packaging teams to ensure flawless delivery
   

Sales Strategy & Performance Tracking

• Lead on setting and delivering monthly, quarterly, and annual sales targets.
• Report regularly to the Managing Director on sales performance and pipeline health
• Use customer feedback and sales data to refine and improve sales strategy
   

Weddings & Corporate Events

• Respond to wedding and corporate event enquiries and develop new outbound opportunities.
• Build relationships with venues, planners and corporate gifting contacts.
• Prepare tailored proposals, quotations and tasting sessions for high-value prospects.
• Develop and implement initiatives to increase wedding cake sales

About You

• Proven track record in B2B or high-end food/hospitality sales
• Commercially driven with a “hunter” mindset – you thrive on securing and growing business.
• Strong network and understanding of Contract Catering
• Strong networking skills and confidence in both face-to-face and virtual meetings.
• Passion for food, social enterprise, and creating positive impact.
• Self-starter who can work independently, while collaborating effectively across teams.
• Skilled at building relationships across multiple sectors and seniority levels.
• Comfortable working in a fast-paced, evolving environment.

Desirable

• Experience in event/wedding sales or working with luxury/corporate clients
• Experience with CRM systems (Capsule CRM) and Excel/sales dashboards
• Understanding of food production or social enterprise business models

Package

• Salary: £42,000 per annum (0.4 FTE), pro rata
• 21 days annual leave + bank holidays (pro rata)
• Free barista coffee when working on-site, staff discount on Luminary food when working on-site, staff discount on Luminary product online
• Be part of a supportive, purpose-driven team changing lives through baking

Croydon Drop In (CDI) are seeking a highly motivated and enthusiastic practitioner to work within our award-winning Voluntary Sector services. The post-holder will work within our safeguarding protocols to provide safe interventions for Neurodivergent children, young people and families using evidence-based methodologies. The post holder will safely work with people across different cultural backgrounds and ages and will be committed to equality, diversity and inclusion.

The post holder will use their skills to support children and young people who are referred in to or have self-referred in to the A for Autism Service. This service is a community based Pre and Post Autism Diagnostic Service. The successful candidate will receive Reflective Practice Supervision to support their professional development and ensure the safety of themselves and the people they work with, alongside Line Management Supervision.

Please read the Job Description and Person Specification before applying for the role.

Information about the Job Role

This full-time role will be best suited for applicants who are able to balance a busy work schedule being both office based and community based, working mainly with 16 – 25 year old children, young people and their families, and delivering workshops and one to one support in a range of community based settings, and at CDI sites. Applicants must be willing to travel around Croydon as the service is community based. Occasional travel outside of Croydon may also arise to best meet the needs of those accessing the service. This role will include session, activity and resources design and delivery.

Closing date for applications: 11pm Wednesday 24th September 2025

Interview date: Friday 3rd October 2025

 Please note - we reserve the right to close the vacancy earlier if we receive sufficient applications which we will review on a rolling basis, so please submit your application as soon as possible

Aurora New Dawn is a registered charity providing support and advocacy to survivors of domestic abuse, stalking and sexual violence.

The Children & Young Person’s Advocate will support children at risk of domestic abuse, including sexual violence and stalking within a domestic abuse context within the Thames Valley area. Children will be identified via their non-abusing parent who is already accessing support as a victim of domestic abuse, sexual violence and stalking from Aurora New Dawn. The support offered to the child will be parallel to the non-abusing parent’s support and offers the parent a safe space to speak confidentially to their advocate.

The Children & Young Person’s Advocate will take part in age appropriate activities via various communication channels with the child. This can include telephone conversations, face to face visits, reading books, arts and crafts and offering an environment for the child to communicate any worries or concerns they may have.

For further insight into the core duties of this role, please see the attached job description.

We have an exciting opportunity for a Service Delivery Assistant to join the Safer Space Plus team in London, working 18.75 hours a week.

Working from the office one day a week with the remaining hours to be agreed with the successful candidate to include some evenings.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As a service delivery assistant you will be:

Supporting the service manager to provide a high quality service to victims of domestic abuse.
Be the initial point of contact for families referred into the service, completing initial risk and needs assessments over the phone
Providing information, advice and guidance to those families you engage with
Maintaining clear and accurate records within our case management system
Working with sensitive, confidential and secure data

You will need:

• Effective verbal/written communication and numerical skills.
• Experience of working in a client focused service area or setting.
• Experience of working and adhering to policies, processes and procedures.
• Understanding and knowledge of the requirements relating to safeguarding, confidentiality and data protection.
• Understanding and knowledge of equal opportunities and diversity.
• Good understanding and knowledge of office systems and business support functions.
• Ability to prioritise own workload and deal with competing demands in an organised and methodical manner.
• Excellent IT skills and experience of using all packages in the standard Microsoft Office suite and case management systems/databases.
• Excellent customer service skills with the ability to communicate sensitively and effectively both verbally and in writing with a wide range of individuals and audiences.
• Ability to work on own initiative and with minimal supervision to achieve deadlines.
• Excellent record keeping skills with a focus on quality and accuracy.
• A team player with a flexible working approach.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Communications Officer

If you’re a natural storyteller; love building online communities; feel confident managing different projects with energy and flair and feel passionate about the charity’s mission - this is the ideal role for you.

Position: Communications Officer

Salary: £27,500 pro rata

Location: Hybrid or fully remote (London office available; occasional travel required)

Hours: 4 days a week (must include Mondays, flexible hours)

Contract: Permanent, 3 month probation period

Closing date: 17:00, Friday 26th September 2025

About the Role

The Communications Officer plays an integral role in helping to communicate and execute the organisations mission. Supporting the Head of Communications, you will be part of a small team striving to raise awareness of the important work the charity does, ensuring it reaches key groups of people who need help the most. One minute you will be brainstorming and creating innovative and engaging social media posts and videos, the next you will be helping with targeted outreach and monitoring recent campaign performance.

This role is at the heart of communications, helping reach the target demographics in new and innovative ways - and inspiring others to get involved through volunteering and fundraising. Your work will help shine a light on services and build a strong community around the mission.

Key responsibilities

• Create fresh, engaging content for Instagram, Facebook, X (Twitter) and LinkedIn in line with the Communications strategy;
• Keep on top of key happenings such as internal fundraising events and campaigns, awareness weeks, and be able to brainstorm ways to get our charity involved and in relevant spaces;
• Work closely with the fundraising and volunteer teams to capture their real-life stories and inspirations and spin this into newsworthy content for our audiences;
• Help deliver targeted campaigns that attract new volunteers and supporters.
• Maintain our image and video library so we always have brilliant content at our fingertips.
• Understand how to access and produce data for reports and analytics.
• Managing and overseeing the Communications calendar and inbox, ensuring we stay on top of trending and seasonal points of interest. Responding to media and external enquiries.

About You

We are looking for someone with strong communication skills, a flair for creativity and the ability to

manage multiple projects. This person will have: a background in a Communications or Marketing

role, strong interest in mental health, the ability to write for specific audiences and understands the

importance of a brand and its key values. This person will be confident using Canva, Photoshop (or

something similar) and CMS systems, specifically Squarespace.

About the Organisation

Join a small but unique charity with a big mission: to provide free, life-changing listening support to people living with autoimmune disease. At a time of rapid expansion, we are looking for a creative, organised and ideas-driven Communications Officer to help raise the profile of the charity, how the team help and how you can support this.

To apply, please submit your CV, a short supporting statement (max 250 words) outlining your

suitability, and details of a professional reference by the closing date.

This is a critical and exciting leadership role for the Bumblebee Conservation Trust which will take the Trust forward to the next phase of organisational growth, building on the superb achievements to date of our retiring CEO. 

You’ll need passion and energy to work on some of the most profound challenges of our time. Nature needs its champions, and you’ll need to harness all of your skills, all of your personality, and your network to grow our influence, our impact, and our outcomes. You’ll excel at galvanising others to take action  enabling  us to achieve our aims and ensure bumblebees are thriving and valued by everyone.

This is an incredible opportunity to join a very special organisation with passionate and high-performing teams who are truly dedicated to our vital purpose. 

Please refer to the CEO pack for further information.

The Trust is an Equal Opportunities employer.  This means that whilst seeking employment or during such employment with the Trust, we will seek to ensure equality of treatment for all persons regardless of sex, race, age, marital or civil partnership status, disability, religion or belief, sexual orientation, gender reassignment, pregnancy or maternity status. 

At the Trust, we have a clear goal: to be the place where a diverse mix of talented people want to come, to stay and do their best work. We pride ourselves on reaching for our vision, through the hard work and dedication of our passionate and creative employees. 

Contract Type: Permanent 

Location: London

Assessment Centre: 29th of September, in-person at our South London Centre

Are you a passionate advocate for 18–30-year-old entrepreneurs? Do you have what it takes to help them bring their business dreams to life? The King's Trust is calling for someone just like you to join our dynamic team and make a real impact.

At The King's Trust, we're on a mission to empower young people and foster the next generation of business leaders. We believe in turning dreams into reality and providing unwavering support to young entrepreneurs.

As a Youth Development Lead – Enterprise, your mission is to be the driving force behind young entrepreneurs' success stories. The Enterprise programme’s aim is to support young people starting businesses to explore and test their ideas, write business plans, and launch their own businesses or achieve alternative outcomes in education, training, volunteering, or work.

You'll be the guiding light for a caseload of young people, helping them successfully launch their business ideas and work towards those vital business start targets. We also won’t have you sitting still as travel will be required, exploring your local area to assist in the programme delivery of our Enterprise programme, as needed. The delivery can be a mix of online, in-centre or out in the community.

Crafting robust and viable business plans will be your forte. Cash flow forecasts, personal survival budgets, and sector-specific insights are all part of your toolkit. Plus, your knack for providing positive and constructive feedback will help these businesses flourish. Funding applications? You've got it covered!

Attention to detail is your superpower, and you’ll be passionate about inspiring change. At The Trust, we're strong advocates for fostering an inclusive workplace, and it would be fantastic if you shared that passion too.

This is more than just a job; it's an opportunity to change lives, including your own.

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need Youth Development Leads? 

Last year, we helped more than 40,000 Young People, with every three in four moving into a positive outcome for either work, education or training. Youth Development Leads play a crucial role in supporting young people, no matter the young person's background or current circumstances, to fulfil their full potential. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Youth Development Leads! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Unless the location of the role is remote, the Youth Development Lead role requires a combination of office days and working from home. 
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• Cycle-to-Work Scheme
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Hours: Full time 37.5 hours per week or part time 30 hours per week 

Salary: £30,371 - £39,716 (pro rata for part time working)

Contract: Permanent (hybrid working)

Area of work: Predominantly in the west of our area (may be required to assist across other parts of the South East).

Are you passionate about connecting people with nature and empowering communities to protect rivers? Do you have experience delivering engaging volunteering and citizen science programmes that inspire real environmental action? Join us and play a pivotal role in restoring rare chalk streams, and other river habitats.

About the Role

SERT’s ambition is to reach as many people as possible in the South East, to teach and show them the importance of rivers in the environment, and how everyone can play a part in restoring them. We also want to be more reflective of the diverse communities who live in the South East, and build partnerships within these communities to reach a broader audience.

This role will lead the development and delivery of volunteering and community outreach activities that connect people with their local rivers. Activities will include practical volunteering such as river clean-ups, planting days, and invasive species control, as well as citizen science, guided walks, and community workshops.

About you

For this role we are looking for someone who is:

• A self starter who is able to research, approach and secure funds for developing your programme of delivery.
• Enjoys and has a demonstrable experience writing, organising and managing a programme for volunteers and communities.
• Enjoys seeking out new opportunities and funding as well as keeping your existing volunteers engaged.
• A people person, who is able to plan, organise and multi task. You can think on your feet whilst being adaptable to varying situations, always remaining calm.
• Deeply passion and understanding of our natural environment and enjoy outdoor activities.

About us

Working at the South East Rivers Trust is rewarding, fulfilling and fast-paced. We are a fast growing Trust looking to expand what we are able to offer our communities, to understand their natural environment, including rare chalk streams, within the South East of England. We collaborate with energy and professionalism, guided by our values of delivering high-quality work, using expertise and science, building strong relationships, and bringing positivity and integrity to everything we do. If this sounds like the right environment for you - we’d love to hear from you.

Please visit our website for more information.

How to apply:

You will need to email the following documents in (details are on our website) :

• Your CV
• a completed SERT Application for Employment - please specify if you are interested in full-time or part-time working.
• Equality and Diversity Monitoring Form (optional)

The deadline for application is 11:59pm on Sunday 21st September 2025.  We reserve the right to close the recruitment early.

Interviews will be potentially w.c. 29th September 2025.

If you would like to discuss the position please visit our website for more information on how to do this.   

Please note: All applicants must have the right to work in the UK.  We do not have a sponsorship licence for overseas applicants.

All applicants must have a full driving licence and access to a vehicle.

About us and our ecological work

We are a small but growing UK-registered charity which undertakes projects that protect and restore wild landscapes, helping to provide a future for all life on earth. We use the skills and expertise of our multi-disciplinary team (spanning science, law, economics, technology and culture) to develop projects that protect and restore wild, natural landscapes. 

Our ecological work spans two exciting fronts: restoring missing species through projects like The Missing Lynx, Pine Marten and White-Tailed Eagle reintroductions in Northern England; and securing the protection of ecological restoration sites as a Responsible Body for conservation covenants through which we aim to set the gold standard, supporting ambitious, mission-aligned projects such as Nattergal’s High Fen site.

About the role

We are seeking to hire a dynamic and passionate Senior Ecologist to join The Lifescape Project, to play an integral role in the restoration of charismatic species to the UK and in landscape scale habitat restoration.

As a Senior Ecologist, your work will cover two distinct areas which are broadly: BNG-associated site assessments; and practical planning and feasibility aspects of species reintroductions.

Salary: £40,000 - £42,000 per annum, depending on experience + benefits.

Hours: Full-time, 40 hours per week.

Contract: Fixed-term contract for 12 months initially.

Location: Remote working with site survey work and some UK and international travel.

Please refer to the job description for further information about the role.

To apply, please email a CV and covering letter (each no longer than 2 pages of text) outlining how you meet the person specification and why you should be considered for this role.

Closing date: 9.00am on Monday 20 October 2025.

The role will commence as soon as possible.

Role Overview

The Talent Set are delighted to partner with our client on a fantastic Head of Fundraising Strategy role.

We are seeking an experienced and strategic leader to join this social welfare charity, with a focus on developing and implementing a fundraising strategy that drives growth and sustainability. As Head of Fundraising Strategy, you will be responsible for leading a team to deliver high-impact fundraising initiatives, working closely with the Director of Fundraising, Communications and Policy to ensure the ambition and interests of the directorate are represented in the new organisational strategy.

Key Responsibilities:

• Develop and implement a comprehensive fundraising strategy that aligns with the organisation's vision and goals
• Lead a team to deliver high-impact fundraising initiatives, including research, planning, and execution
• Collaborate with internal stakeholders to ensure alignment and effective communication
• Analyse data and market trends to inform fundraising strategies and drive performance
• Build and maintain relationships with key stakeholders, including donors, sponsors, and partners
• Manage complex funding arrangements

Person Specification:

• Extensive experience in fundraising, with a deep understanding of different forms of fundraising and the opportunities that exist for a values-driven organisation
• Strong project management skills, with the ability to lead complex, cross-organisational initiatives
• High financial literacy and experience of complex funding arrangements
• Excellent communication and relationship-building skills
• Ability to work independently and as part of a team
• Strong analytical and problem-solving skills

What’s on Offer:

Salary:£60,000
Working set up: Remote with occasional travel to London, 4 days per week 
Contract Length: 12 months 
 

How to Apply:

To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). 

Commitment to Diversity:

The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

About the role:

Battersea is entering an exciting phase of innovation and transformation as we embark on the first year of our new five-year strategy. With increased investment in income generation starting in 2025, we are expanding our team to drive the growth necessary to achieve our organisational goals. Our fundraising team bridges the journey of the animals in our care with the wider public, demonstrating how their contributions enable us to support every dog and cat. We now have several new roles within this team to further our mission.

Main purpose of the role:

This is a new role working within Battersea’s Income Generation department to develop and deliver the campaign plan for a £4-6million pound capital fundraising appeal.

One of the key pillars of Battersea’s current strategy is to ensure that we continue to provide expert care for all the dogs and cats that come through our gates. One of the ways in which we do this is by investing in our facilities to ensure that they continue to meet the changing needs of the animals we care for. This fundraising campaign will help to achieve that aim.

You will work with teams across Battersea to develop a comprehensive plan for the campaign and co-ordinate the work of multiple specialist teams to deliver the campaign on a day-to-day basis. You will also be responsible for developing a clear governance structure for the campaign, and ensuring all stakeholders are kept informed of progress. You will also oversee and track progress of a series of internal process improvements that support the running of the campaign.

Please note, this is not a direct fundraising position, but will support our fundraising teams in delivering ambitious financial targets for the appeal.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year
• Discounted gym memberships and cycle to work schemes
• Employee Assistance Programme and access to Wellbeing Resources
• Generous pension contributions - up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
• Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:

At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

Closing date: 28th September 2025

All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Interview date(s):

First Stage (online): w/c 6th and 13th October 2025

Second Stage (in person): to be confirmed

For full details on the role, please download the recruitment pack from our Careers website.

We are looking for an autonomous, inspiring, confident and organised leader. A transformer, capable of leading change and of developing services systematically and robustly. Someone who is inspired by the work we are doing now, and the opportunity to continue to lead growth and development. 

Joining at an exciting time as we prepare a three-year strategy, you will have experience of charity sector, be able to evidence service leadership, change management, service design / transformation. You will have a strong understanding of governance, quality and safety in service design, as well as lived experience impact.

You will have had experience of working in or alongside the NHS. You will be an empowering leader, supportive and coaching in style, bringing people with you through development and change work.

You will be collaborative in your approach and credible in your leadership. You will have worked with other senior leaders and be comfortable presenting to boards and to a wide range of internal and external stakeholders. 

Please refer to the attached recruitment pack for the full Job Specification.

Please upload your CV and supporting cover letter, outlining why you’re interested in the role. Please take your time to explain how your experience is relevant to this post and how you meet the criteria.

Closing date: Midnight Sunday 21st September 2025 

First stage virtual interviews: Monday 29th September 2025 

Second stage in-person interviews: Wednesday 15th October 2025 

The National Youth Agency is looking for a new Chief Operating Officer to join our Executive Leadership Team.

Contract: Permanent
Hours: Full-time - 37 hours per week
Salary: £85,000 per annum
Remote: This role is homebased (within the UK) with occasional to meetings, events and conferences.

What we do

As the national body for youth work, the NYA has a dual function. We are the professional statutory and regulatory body (PSRB) responsible for qualifications, quality standards, and safeguarding for youth work and services in England. In line with our charity mission and aims, we also champion youth work through research, advocacy, campaigns, and programmes.

We work in partnership and believe in collaborative leadership, listening to youth workers and the youth work sector so that we can understand their needs and respond to the challenges they face. We are ambitious for youth work and for young people and integrate youth voice and influence across our work

About the Role

Responsibilities will include:

• The COO leads the day-to-day functioning of the organisation to ensure smooth, efficient, and effective delivery of services. This is vital for maintaining operational stability and achieving strategic outcomes.
• They design and execute strategies that align with the organisation’s mission and long-term goals ensuring resources are used effectively and priorities are clear.
• They promote a culture of excellence, innovation, and continuous improvement through supporting employee engagement, productivity, and organisational success.
• The COO collaborates closely with the CEO/CFO and other senior leaders to drive strategic initiatives and business growth, ensuring unified leadership and coherent decision-making.
• They partner with the CFO to manage budgets, forecasts, and resource allocation. Financial oversight ensures sustainability and supports informed investment in strategic priorities.
• Strengthen governance and risk management frameworks, aligned to regulatory expectations and best practice while proactively managing reputational and operational risks.
• The COO cultivates strong relationships with partners, clients, and stakeholders to enhance service delivery and reputation. These relationships are key to influence, collaboration, and impact.
• They lead efforts to improve processes and adopt best practices across the charity to enhance efficiency and keeps the organisation competitive and responsive.
• They ensure that daily activities support the charities long-term objectives.
• The COO mentors other directors and departmental heads and fosters leadership capabilities across teams.
• They establish and track KPIs to identify inefficiencies and guide improvements through data-driven decision-making to enhance accountability and results.
• They evaluate and refine workflows to boost productivity developing efficient processes to reduce waste and improve service quality.
• They act as a bridge between departments and the CEO to ensure cohesive execution of strategic plans preventing silos and promoting organisational synergy.
• The COO serves as a senior figure in national and cross-sector forums, conferences, and strategic partnerships to strengthens the organisation’s voice and influence.
• They demonstrate commitment to Equality, Equity, Diversity, Inclusion, and Belonging in both internal culture and external programmes to foster a fair and inclusive organisation.
• They work with the CEO, CFO and Director of Growth to identify and pursue new revenue streams and strategic partnerships. This expands the organisation’s reach and sustainability.
• They engage in public speaking, media interactions, and external representation demonstrating clear communication, credibility, and stakeholder engagement.
• They develop and embed evaluation frameworks to assess progress against strategic goals. The measuring of our impact ensures accountability and informs future planning.
• They promote the organisation’s brand at events and through networking.

The COO takes on other responsibilities as needed to support the organisation’s mission.

About You

Essential competencies of the Chief Operating Officer:

• Extensive experience in senior leadership with a proven track record in operations, financial and risk management, and delivering high-performing teams, ideally in the charity sector.
• Strong understanding of business functions such as HR, Finance, Marketing, etc.
• Excellent leadership, communication, and interpersonal skills.
• Ability to think strategically and execute effectively.
• Strong problem-solving and decision-making abilities. Commercially astute, process-driven, and highly pragmatic in approach.
• Experience in driving performance and fostering a collaborative culture.
• Bachelor’s degree in business administration or related field; MBA preferred

Why Work for NYA?

• NYA operates as a people-first organisation, prioritising the well-being and needs of its employees.
• NYA offers an exceptional flexible working approach which encourages our team to balance professional responsibilities with their personal life.
• A remote based team, spread across England, fostering inclusivity and diverse talent. Despite geographical distances between team members, NYA maintains a highly motivated and connected team through the optimisation of digital tools.
• NYA is committed to supporting the continual personal and professional development of our team and helping them achieve their ambitions.
• We provide 25 days leave plus 8 days, life assurance scheme, 5% employer pension contribution and a comprehensive Employee Assistance Programme via Spectrum.life with unlimited specialist support available to all NYA employees.

How to Apply:

To apply, please submit the following via our online application platform by 11:59pm on Monday 29th September 2025:

A detailed CV setting out your career history, with responsibilities and achievements in line with the person specification in the About You section.
A covering letter highlighting your suitability for the role and how you meet the requirements in the About You section.
We will request data for our EEDI monitoring purposes, providing this is optional.

Please note: The covering letter is an essential part of the application process and will be assessed as part of your full application. We use AI detector software, so cover letters or CV’s with over 80% AI generated content will be disregarded. We understand that AI tools can offer support to candidates who have learning differences, which is why we will accept applications with some AI assistance. CV’s will not be accepted without a cover letter.

The National Youth Agency is an equal opportunities employer.

At NYA our inclusive culture means that we embrace individual differences and understand that we need a diverse team to achieve our organisations mission.

We wish to recruit candidates from all backgrounds to ensure our team reflects the rich diversity of the communities we serve. We encourage applications from anyone regardless of disability, ethnicity, heritage, gender, sexuality, religion, socio-economic background and political beliefs but we particularly welcome applications from global majority candidates and those from other minoritised ethnic groups in the UK as they are currently underrepresented in our team.

Youth Work changes lives

Which is why we’re committed to ensuring that as many young people as possible get to benefit from it.As the national body for youth work in England, the National Youth Agency (NYA) exists to champion its transformative power. We believe all young people should have the opportunity to benefit from the life-changing impact of extraordinary youth workers and trained volunteers.

We help to grow youth work provision in ways that keep it effective, relevant, safe and engaging, to help millions of young people reach their potential and thrive. We do this by providing guidance, support, advice, training and staff development opportunities for youth workers and youth work organisations. At the heart of everything we do are young people themselves. We work hard to ensure their voices are integrated into all our work, to develop provision that truly meets their needs.

REF-223747

Social Media Officer

Permanent, Full Time. Hybrid working

This role can be based in any of our UK locations; Cardiff, Edinburgh, London, or Warrington. You will be required to attend the office for a minimum of 2 days per week with the option to work remotely for the remaining 3 days.

Salary: £35,911 per year (plus London allowance if applicable)

 

About the role

As a Social Media Officer at Christian Aid, you will help shape and manage our social media presence across platforms, driving engagement and raising awareness of our mission. You'll develop and execute a dynamic strategy to grow our audience and support our fundraising and advocacy work. Collaborating with teams across the organisation, you will create compelling content for our diverse audiences, including supporters, partners, and the faith community.

In this role, you will oversee day-to-day management of multiple social channels, using analytics to optimise content reach and inspire engagement. Additionally, you'll provide guidance and training to colleagues, helping them maximise their social media impact.

About you

You are an experienced social media professional with a proven track record of managing multiple channels, either in-house or agency-side. You excel at crafting engaging, insightful content that not only tells a compelling story but also drives meaningful action. With a deep understanding of social media algorithms, analytics, and trends, you develop adaptable strategies to maximise reach and engagement. A creative thinker, you're skilled in producing diverse content formats—from written copy to video and graphics—optimising each for specific platforms. Highly organised and adept at project management, you thrive in balancing competing priorities. Your attention to detail and passion for supporting colleagues ensure that social media best practices are consistently upheld across the organisation.

About us

Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.

We're committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don't have to be Christian to work here - we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we're open to part-time and flexible working. We also offer hybrid working for our office-based colleagues and the option of being a homeworker for most of our roles too.

Further information

At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.

We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams.

We have a strong Christian ethos and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid's faith identity.

All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information as part of the referencing process from job applicants' previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this.