Data and supporter care manager jobs

MAIN PURPOSE OF ROLE:  

We are looking for a Data & Impact Manager with a minimum of 2 years’ work experience to lead, manage and ensure the effective day-to-day execution of DanceSyndrome’s Data & Impact work. You will lead on data collection and gathering impact and evidence through a number of different tools from various Stakeholders and analyse and interpret the results to inform Organisational Strategy and Operations. The role will assist to embed DanceSyndrome’s Evaluation Framework, which has an emphasis on the Five Ways to Wellbeing. 

1. POSITION IN ORGANISATION: Reporting to Head of Community 

2. SCOPE OF ROLE:  

1. Monitoring & Evaluation (100%) 

Part 3: MAIN DUTIES & KEY RESPONSIBILITIES 

Responsibilities – Monitoring & Evaluation duties:  

• To develop a robust data collection system for DanceSyndrome on an annual basis.
• To develop & implement flexible, user friendly monitoring and evaluation tools to gather impact & evidence from different stakeholders (e.g. beneficiaries who are people with learning disabilities, parents & carers, wider eco-system of partners and supporters).
• To ensure data is collected in ways that are accessible and co-designed, so that people with learning disabilities can help shape how their views and experiences are gathered and shared. This includes using creative and inclusive tools that reflect DanceSyndrome’s values of equality, respect, and inclusion.
• To ensure we use a consistent and streamlined approach to gathering data.
• To work collaboratively around data collection 
• To have full oversight of all surveys and findings
• To update surveys as required e.g. where there is a gap in data collection
• To fulfil all funder requirements regarding data collection and reporting and to work closely with the Fundraising Lead and Communications Manager on this.
• To capture our daily activities & participation numbers (Including events) and filling in external data forms for our partners, for example Caritas Care. 
• To share key learning and results with the wider team for organisational strategic development, funding applications and reports, relevant press and marketing materials.

Part 3b: OTHER DUTIES 

• To undertake any relevant training as required by the charity. 
• To follow all relevant charity policies and procedures. 
• To contribute to the strategic development of the organisation by contributing at team meetings, writing a report for the Board on a quarterly basis and engaging with any other related work. 
• To fulfil any other tasks requested by the Managing Director or the Board in order to support the continued development of DanceSyndrome. 

We particularly welcome applicants from Global Majority, People with Disabilities and Older People to apply for this role.

Join Humane World for Animals and help us inspire compassion and generosity—one supporter at a time.

We’re looking for a Program Manager, Individual Giving to help lead and deliver our UK marketing programme. You’ll be at the heart of our fundraising efforts, managing multi-channel campaigns, driving donor retention, and helping shape the future of our Individual Giving strategy.

What You’ll Do
Lead the planning, execution, and analysis of key marketing channels.
Act as a deputy for the UK marketing lead, heading up key projects as directed.
Collaborate with internal teams and external partners to create compelling marketing campaigns that inspire action.
Use data insights to refine supporter journeys and grow donor loyalty.
Manage budgets, track performance, and ensure strong ROI across all activities.

What You Bring
3+ years of experience in direct marketing (offline and online).
A strong grasp of donor data, CRM systems, and campaign analysis.
Excellent project management and communication skills.
A creative and strategic mindset with a passion for storytelling.
A commitment to best practices in fundraising and data protection.

Why Humane World for Animals?
Join a mission-led, international team dedicated to protecting animals and promoting compassion.
Work in a collaborative, supportive environment where your ideas matter.
Be part of a growing movement that’s changing lives for animals around the globe.
Enjoy the flexibility of a remote role with meaningful impact.

Ready to use your skills to create real change?

Apply now and help us inspire generosity, compassion, and action across the UK from our amazing supporters!

Interviews currently scheduled as follows:
Round 1 - 17 July (online)
Round 2-  24 July (online) 

We are looking for a forward thinking dynamic individual who will project manage the transformation of the charities fundraising digital operations by enhancing our existing technology, by optimising our data handling and by researching and implementing new digital solutions to our fundraising processes.

 We are about to embark on a programme of transformational change, and we are looking for an ambitious self-starter who will play an essential role in the development and implementation of a new digital strategy for fundraising data and technical operations.

This is a fantastic opportunity for a passionate and motivated individual to make a real difference to cancer patients.

At The Christie Charity we are an ambitious and forward-thinking organisation with a loyal supporter base. You would be part of a successful high achieving collaborative team, and this role gives you the opportunity to experience multiple fundraising disciplines.

Job Title: Supporter Care Officer

Responsible to: Individual Giving Manager

Salary: £28,000 - £32,000

Location: USPG, 5 Trinity Street, London, SE1 1DB
 

Hours of work: Full time - 35 hours per week

The package also includes

· 8% employer contribution to a pension

· 25 days annual leave, plus bank holidays and additional discretionary leave during Christmas.

· Season Ticket Loan

USPG is the Anglican mission agency that partners churches and communities worldwide

in God’s mission to enliven faith, strengthen relationships, unlock potential and champion

justice.

You can find out more about our work by visiting our website.

The Job

Reporting to the Individual Giving Manager, the Supporter Care Officer role sits within the Communications, Engagement and Fundraising team. USPG is looking for someone with excellent communication skills and enthusiasm to join our small but growing fundraising team.  The post holder will be the first port of call for all incoming communications and will work closely with the Individual Giving Manager to ensure that our supporters feel valued. The role is also responsible for maintaining the data and developing supporter care processes. 

You

You are highly organised, enthusiastic and flexible with a passion for delivering an excellent supporter experience. The ideal candidate will have experience in customer service, data handling and administration. They will be comfortable working in a fast-paced environment, with a flexible, can-do attitude. The role holder will be used to co-ordinating a varied workload, working in close collaboration with colleagues and delivering to deadlines. They will have excellent IT skills and experience of working with databases.

How to apply

Please complete the application form and equal opportunities form.

If you would like to discuss the role, please feel free to contact Natasha.

Closing Date: 20th July 2025

Interview Dates: Rolling Interviews

Trusts and Grants Fundraising - Tasks and Responsibilities 

• Research and identify new trust and foundation prospects.
• Draft and submit high-quality funding applications and reports.
• Maintain a calendar of deadlines and stewardship activities.
• Record and track pledges, donations, and grant income.
• Ensure that all reporting is completed in a timely and professional manner.
• Work closely with the Education and Operations teams to ensure they have all the information they need to deliver work related to restricted funding.

Fundraising Administration

• Maintain accurate records in Salesforce and ensure data integrity.
• Reconcile income records with the finance team.
• Process donations and Gift Aid claims.
• Support income tracking and reporting.

Supporter Care

• Ensure timely and appropriate donor thanking.
• Respond to supporter queries via email and phone when needed.
• Assist with donor communications and stewardship planning.
• Working with the Comms and Operations Teams to assist with fundraising marketing, website and social media content.
• Working to consolidate and grow our group of recurring donors.
• Support with processing payments and donations online, in-person and over the phone, depositing cheques and cash donations.
• Help manage the stewardship calendar for major donors throughout the year.

Events Support

• Help coordinate logistics and communications for fundraising events.
• Track income and pledges from events like the Annual Lunch.
• Support with ticketing, invoicing, and donor follow-up.

Collaboration and Compliance

• Work closely with colleagues across fundraising, finance, comms, and operations.
• Ensure compliance with GDPR and data protection regulations.
• Contribute to a positive, collaborative team culture.

SEL Mind are working in partnership with Oxleas NHS Foundation Trust to deliver the Bromley Mental Health Hub (BMHH), as part of the ongoing transformation of mental health services in the London Borough of Bromley. The service integrates the expertise of local primary, secondary, and voluntary sector providers to offer flexible, holistic and person-centred support for adults experiencing mental health difficulties.

We have an exciting opportunity for a Peer Support Manager to join the BMHH team on a one year fixed-term basis. During the fixed-term period, the post holder will lead on reviewing, strengthening and developing the peer support pathway. You will play a key role in shaping support for our clients that enhances quality of life, choice and opportunity. You’ll be integral in leading the pathway to achieve its objectives to help clients improve confidence and resilience, reduce social isolation and encourage independence and integration into their local community. 

In addition, you will be responsible for the day-to-day operational delivery of peer support in the BMHH, including line management of a Senior Peer Support Coordinator who oversees delivery of both one-to-one and group-based peer support, delivered by the wider peer support team. The role also holds responsibility for supporting the team in dealing with risk and safeguarding matters that may arise. Occasional out-of-hours work may also be required to support the team in their group delivery outside of core office hours.

The role requires excellent interpersonal and organisational skills, a commitment to recovery-focused practice, and the ability to work flexibly and collaboratively with SEL Mind colleagues and within a multidisciplinary team in partnership with Oxleas NHS Foundation Trust. You will have strong line management experience and experience of delivering peer support services, including experience of working with people who have complex or heightened needs. You will also possess a strong understanding of the principles of peer support.  

Hybrid working is considered in line with policy. 

Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.

Closing date: Monday 14th July (11:59pm)

Likely interview date: Wednesday 30th July

We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications.

About Us

SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.

SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.

Read more about staff benefits and why staff love working here on our website.

Citizens Advice Sandwell and Walsall are recruiting a Senior Reporting and Data Analyst to assist us in consistent Data Standards and delivering strategic reporting.  This is an exciting opportunity to be a part of a charity that is a member of a national brand and become a part of a team that puts excellence and clients at the forefront of its service.

This opportunity with Citizens Advice Sandwell and Walsall is a great challenge for someone who would like to help us resolve issues, work in a more streamlined way and deliver change to all our colleagues. 

You will report directly to the Chief Executive Officer, which will give you direct access to them and the Executive Management Team to make decisions and be part of the Senior Management Team.

MAIN RESPONSIBILITIES

•Serve as the organisations designated DPO as per UK GDPR requirements.
•Monitor internal compliance with data protection laws and conduct regular audits.
•Advise on data protection impact assessments (DPIAs), especially for projects involving sensitive health data and cross-border data transfers.
•Develop and maintain data protection policies, procedures, and training programs.
•Act as the main point of contact with the Information Commissioner’s Office (ICO) and respond to data subject access requests (DSARs).
•Work with field teams and local partners to ensure data protection standards are upheld in challenging operational environments.
•Provide guidance to staff and partners on the lawful basis for data collection, retention schedules, and consent mechanisms.
•Conduct regular training and awareness sessions for all staff, tailoring to job function and location.
•Support incident response and breach reporting processes in line with legal requirements.

SKILLS, EXPERIENCE & CANDIDATE ATTRIBUTES

Experience & Certifications/Qualifications:
•Strong understanding of UK GDPR, Data Protection Act 2018, and other relevant legislation.
•Hands-on experience responding to Subject Access Requests (SARs), managing data breaches, and liaising with regulators (ICO)
•At least 3 years of experience in a data protection or compliance role, preferably within the charity, NGO, or healthcare sectors.
•Experience handling sensitive personal data, including health and biometric data.
•Ability to interpret complex legal requirements and translate them into practical guidance.
•Strong communication skills and cultural sensitivity, especially in cross-cultural and humanitarian contexts.
•Demonstrated ability to manage competing priorities and work collaboratively across teams.

Preferred Skills and Competencies:

•Data Protection Officer certification (e.g., CIPP/E, BCS,GDPR Practitioner or equivalent).
•Experience working with or in the Middle East region.
•Familiarity with international humanitarian data ethics, especially when working in conflict zones or with at-risk populations.

Flexibility:
Ethos:
•Support the mission & values of MAP.
•Support and promote diversity and equality of opportunity in the workplace.
•Represent and be an ambassador for MAP.
•Commitment to anti-discriminatory practice and equal opportunities.
•An ability to apply awareness of diversity issues to all areas of work.
•Abide by organisational policies, codes of conduct and practices.
•Commitment to upholding the rights of people facing disadvantage and discrimination.

Other desirable experience:
•Experience of not-for-profit/INGO environments
•Experience with humanitarian issues, particularly those in Palestine

Disclaimer

Due to the high volume of applications, we receive, we are unable to respond to every application. If you have not heard from us within two weeks of the deadline, then you have not been successful in shortlisting

The MMC is a leading source for independent and high-quality data, research, analysis and expertise on mixed migration. The MMC aims to increase understanding of mixed migration, to positively impact global and regional migration policies, to inform evidence-based protection responses for people on the move and to stimulate forward thinking in public and policy debates on mixed migration. The MMC's overarching focus is on human rights and protection for all people on the move. The three overall objectives of the MMC are:

• To contribute to a better, more nuanced and balanced understanding of mixed migration (knowledge)
• To contribute to evidence-based and better-informed migration policies and debates (policy)
• To contribute to effective evidence-based protection responses for people on the move (programming)

The MMC is a global network, with regional hubs in Africa, Asia, Europe and Latin America hosted in DRC regional offices, and a small central team in Geneva. The MMC is part of, and governed by, DRC. While its institutional link to DRC ensures MMC's work is grounded in operational reality, it acts as an independent source of data, research, analysis and policy development on mixed migration for policy makers, practitioners, journalists, and the broader humanitarian sector. The position of the MMC does not necessarily reflect the position of DRC.

The 4Mi data collection initiative

One of MMC’s flagship project is the (4Mi). 4Mi collects data through in-depth structured interviews, focusing on protection risks and the conditions and experiences faced by people on the move, as well as their motivation for migration. 4Mi fills information gaps around protection and vulnerabilities with a view to informing policy and humanitarian programmatic response as well as enhancing sector understanding and knowledge on migration dynamics.

MMC Asia and the Pacific

MMC is currently operational in Asia through several data collection initiatives. MMC Asia and the Pacific (MMC AP) is collecting data in Indonesia, Malaysia, Thailand, Pakistan and Türkiye on a number of different initiatives focusing on various topics, including: understanding of mixed movements and the associated protection risks for refugees and migrants; perception of irregular migration among migrant communities; smuggling of migrants and refugees in Southeast Asia; and onward movements of migrants and refugees from Pakistan and Türkiye.  

About the job

Under the direct management of the MMC Regional Manager for Asia and the Pacific, the 4Mi Specialist will lead the implementation and technical development of the Mixed Migration Monitoring Mechanism initiative in Asia and the Pacific.

Your main duties and responsibilities will be:

Oversee operations and management of the 4Mi project in Asia and the Pacific

• Technical supervision of the Information Management Specialist and 4Mi Officer
• Oversee the recruitment and training of 4Mi monitors; oversee their day-to-day management.
• Manage the procurement of partners to collect 4Mi data and manage those partners.
• Ensure that the team regularly provides updated, clean datasets and all 4Mi deliverables are met
• Oversee management of the data collection platform and survey software.
• Maintain duty of care for monitors and contribute to the risk analysis for 4Mi staff and monitors.
• Monitor 4Mi budgets; ensure timely donor reporting and support the MMC Regional Manager in maintaining donor relations.
• In collaboration with the MMC Regional Manager, contribute to the eventual expansion, strategic development and fundraising for 4Mi.
• Coordinate with the 4Mi Global Coordinator on changes to and development of projects. 

Analysis and dissemination of knowledge

• Analyse and interpret data; draft, contribute to, and present analysis in visuals, presentations, and written reports; ensure regular, timely production of analysis.
• Lead in the implementation of methodological developments and standards in the region, and their review. 
• Work closely with the 4Mi team across the network to innovate and develop 4Mi methodology, and tools for implementation, to ensure 4Mi’s reliability and relevance.
• Keep abreast of new developments and ongoing debates on migration data.
• Identify partners, key informants, contacts and other interlocutors critical to the success of 4Mi and maintain relationships with key regional stakeholders in mixed migration.
• Represent MMC and present 4Mi data at conferences and meetings.
• Support DRC’s use of 4Mi data in programming and advocacy.

About you

To be successful in this role we expect you to have at least 5 years’ experience in survey design and implementation, quantitative and qualitative data collection, and quantitative data analysis. Moreover, we also expect the following:

• Advanced university degree in Social Sciences, or other relevant fields
• Knowledge of regional migration dynamics and previous experience working in the region;
• Experience in project cycle and budget management;
• Experience in team management, and working in a multicultural environment;
• Experience of working with international NGOs;
• Motivated self-starter who can work independently and make rapid assessments and sound judgements;
• Excellent organizational skills and ability to manage competing priorities;
• Good team worker with strong communication skills.
• Full professional proficiency in English 
• Knowledge of another language in the region is an asset. 

In this position, you are expected to demonstrate DRC’ five core competencies: 

Striving for excellence: You focus on reaching results while ensuring an efficient process. 

Collaborating: You involve relevant parties and encourage feedback. 

Taking the lead: You take ownership and initiative while aiming for innovation. 

Communicating: You listen and speak effectively and honestly. 

Demonstrating integrity: You uphold and promote the highest standards of ethical and professional conduct in relation to our values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

We offer

Contract length: Until 31st Dec 2025 (renewable, subject to funding)

Band: Non-Management G1

Work location: If the successful candidate is a Thai national, they will be able to start in our Bangkok office from the outset. An expat will need to work from Tbilisi, Georgia until they can obtain a work visa/permit for Thailand.

Start date: As soon as possible

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for employees on national/expatriate contracts; please refer to our website for more details. 

Application process

All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email will not be considered.

Closing date for applications: 10th July 2025. Applications will be reviewed on a rolling basis, and we encourage qualified candidates to apply as soon as possible. DRC reserves the right to close the vacancy before the indicated closing date if a suitable candidate is identified.
 

For more information about the Danish Refugee Council, please visit our website.
 

Danish Refugee Council is an equal opportunity employer. We are committed to creating an inclusive and positive work environment based on mutual respect for all employees. All applicants are considered for employment regardless of personal characteristics or attributes.

£40,500 - £44,100 per year

Permanent, full-time (37.5 hours per week)

Hybrid working with regular travel to our London Bridge Office

What the job involves

Join our Customer Engagement and Experience team as our Data Imports Manager, where every day you’ll be helping to make sure our supporters’ donations and personal details are handled with care and accuracy.

You’ll manage the Data Import Team, who process around £30 million in donations each year and safely manage details for about 180,000 new supporters. It’s a role right at the heart of our operations, keeping our systems running smoothly and ensuring supporter data is looked after properly.

Day to day, you’ll manage the flow of financial and personal data into our CRM, whether it’s from third-party suppliers or our website. You’ll own the use of our automation tools to ensure data imports are efficient and accurate.

You’ll support your team, respond to data queries, and as the product owner of our bespoke ETL tool work closely with developers, designers and data teams to deliver high quality solutions. There’s plenty of scope to spot ways to improve how we work, reducing manual processes and making things quicker and smarter without compromising quality.

Alongside this, you’ll produce regular reports to keep things on track, such as weekly/monthly reconciliation reports for Finance, and oversee tasks such as creating our Gift Aid claim. You’ll also play a key part in developing and monitoring KPIs, making sure we’re hitting our goals and delivering a reliable, accurate service.

If you enjoy working with data, guiding a team and making a practical difference every day to how a charity runs, we’d love to hear from you.

What we want from you

We’re looking for candidates who have an expert knowledge of database systems and be able to channel this knowledge into meeting the business needs of the charity.

You’ll be a natural collaborator, able to build strong relationships and comfortable working with people at all levels across the charity. You’ll be comfortable managing multiple priorities and relationships, keeping a high volume of tasks moving smoothly and within set timeframes. Time management is key in this role, as you’ll understand how data processes directly affect income and supporter experience.

With a practical, agile mindset, you’ll be a problem solver who can look at systems and processes with fresh eyes and quickly spot opportunities to make them more efficient and effective. Process-driven and detail-focused, you’ll take a proactive approach to improving the way we work, without losing sight of the bigger picture.

Excellent communication skills are essential, you’ll be confident having open, honest conversations to protect the integrity of our data, and able to influence decisions when it counts.

You’ll have experience managing and coaching a team, supporting people to achieve great results while developing their skills and confidence.

Ideally, you’ll also have a good understanding of charity law relating to fundraising, Gift Aid, data and information management, along with experience of customer relationship databases, particularly Raiser's Edge.

Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.

Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.

Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.

Our commitment to equity, diversity and inclusion

At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally.

We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.

Ways of working

Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips.

Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply, please visit the website via the apply button.

The closing date is Sunday 6th July 2025.  Applications must be submitted by 23:45 UK time.

Interviews: By arrangement. Currently scheduled for the week of Monday 14th July 2025.

Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.

Please note that there are 2 vacancies available:

• 1x is until the end of May 2026
• 1x is until the end of November 2025

Our supporters are at the very heart of our fundraising efforts. The team responsible for data management, supporter care, and compliance plays a vital role in enabling our fundraising teams to operate effectively.
We work closely with Battersea colleagues, suppliers, and agencies acting on our behalf to collect, process, and analyse data. We are committed to supporting our generous donors and customers by ensuring their contributions are recognised and celebrated through outstanding customer care.
We ensure that all fundraising activities are carried out with diligence, care, and in full compliance with relevant regulations, using data-driven insights to maximise impact.
The Supporter Services Administrator is responsible for delivering excellent supporter care to existing, potential and previous supporters of Battersea, to develop relationships and maximise income for Battersea.

What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year
• Discounted gym memberships and cycle to work schemes
• Employee Assistance Programme and access to Wellbeing Resources
• Generous pension contributions - up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
• Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 13th July 2025
Interview date(s): TBC. Early applications are encouraged as interviews may take place on a rolling basis ahead of the closing date.

All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Data Operations Manager 

Contract type: Permanent – 35 hours per week 

Location: UK hybrid working – a minimum of 40 % of working time is spent face-to-face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person. 

Salary: £44,168 - £46,493 per year with excellent benefits 
 

Change starts with water. Change starts with you. 

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future. 

About WaterAid 

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen. 

About the team 

The Data Operations Team sits within the wider Supporter Experience and Operations team, within the Mass Engagement Department at WaterAid. The team is responsible for enabling a high-quality supporter experience through best in class data operations, ensuring tasks are effectively managed across the team. This role leads on all aspects of data imports, Direct Debit processing and Gift Aid claims, enabling WaterAid UK to maximise its fundraising potential, ensuring compliance with financial and data regulations and maintaining high data quality standards.

About the role 

As our Data Operations Manager, you will ensure the accuracy and efficient management of data imports and core income processes such as the Direct Debit and Gift Aid claims. You will work closely with key stakeholders in Performance and Insight, Finance and Mass Engagement to drive sustainable change.

In this role, you will: 

• Manage the day-to-day data operations (including data imports, Direct Debit submissions, submitting Gift Aid claims to HMRC)
• Line Manage two Data Operations Officers, providing support, coaching and mentoring 
• Manage the workload and responsibilities of the Data Operations Team, ensuring that tasks are carried out on schedule and within agreed SLAs 
• Identify opportunities to improve efficiency and accuracy through automation or system enhancements 
• Build strong operational relationships with key stakeholders in the Data Engineering and CRM teams, as well as with WaterAid’s third party agencies, to identify areas for improvements and rapid problem fixing, particularly in relation to managing data rejects 
• Champion WaterAid’s commitment to equity, inclusion and safeguarding. 

Requirements

To be successful, you will need: 

• Excellent problem solving and communication skills 
• Strong experience of using relational database packages and working with large and complex data sets 
• Experience of leading, managing and motivating others and driving change 
• Experience of measuring and reporting on team performance against Key Performance Indicators (KPIs) 
• Experience of using SQL 
• Knowledge of BACS, Direct Debit and Gift Aid HMRC regulations 

Although not essential, we’d prefer you to have: 

• Good working knowledge of the architecture and functionality of Microsoft Dynamics 365 
• Demonstrable experience in Direct Debit and Gift Aid processing 
• Experience using Azure DevOps 

Closing date: Applications close 12:00pm UK time on 14/07/2025. Interviews are expected to take place week commencing 21/07/2025 

How to apply: Click Apply to complete the pre-screening questions and upload your CV and cover letter.
 

Can I use Artificial Intelligence (AI) technology in my application? 

At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well. 

Preemployment screening : To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All preemployment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UKbased roles require a basic Disclosure and Barring Service (DBS) check. 

Benefits

Our benefits: 

• 36 days’ holiday (including 8 Bank Holidays) 
• Option to buy an extra 5 days’ annual leave 
• Employer pension contribution up to 10 % 
• Flexible and hybridworking arrangements 
• Season ticket loan 
• Free annual eye tests 
• ‘Pay As You Give’ charitablegiving scheme 
• Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity) 
• Paid sabbaticals 
• One paid volunteer day each year 

Our global commitment:

Our People Promise – We work with passion and focus so everyone, everywhere can access clean water, decent toilets and good hygiene. WaterAid is a place of purpose, wellbeing and shared responsibility where all voices are valued. 

Equal opportunities – We are an equalopportunity, disabilityconfident employer. We welcome applications from people of all backgrounds, beliefs and ways of life. 

Safeguarding – We have a zerotolerance approach to any form of abuse or exploitation and carry out background checks on all prospective employees. 

Together, we’ll change the world through water.

Join us and be part of the change !

The Landmark Trust is an award-winning heritage conservation charity. With the help of our supporters, we save historic buildings in danger of being lost forever, restore such 'Landmarks' using skilled craftspeople, and make them available for all to enjoy for holidays. This income supports their ongoing care, whilst free open days and engagement activities ensure that even more people can learn about and experience these extraordinary places.

ROLE SUMMARY

This vital role within the Landmark Trust’s fundraising team focuses on providing excellent supporter care to our donors and ensuring supporter data is well managed. As the first point of contact for fundraising-related enquiries, and the lead user of our database, you will play a key role in delivering a first-class supporter experience while ensuring the efficient operation of our fundraising systems.

We are looking for someone who takes pride in high-quality customer service, with excellent communication skills, attention to detail, and confidence in working with data and IT systems. You will be comfortable speaking with supporters on the phone, drafting personalised letters and emails, and managing a variety of administrative tasks. While fundraising experience isn’t essential, you should have experience in customer-facing roles and working with databases. An interest in heritage or the charity sector would be an advantage.

You’ll be responsible for ensuring that donations are accurately processed, donors are promptly and warmly thanked, and Gift Aid is maximised. Day-to-day, you’ll be recording donations, updating supporter records, and producing reports and data downloads from our Salesforce CRM. Full training in our systems will be provided.

MAIN DUTIES AND RESPONSIBILITIES

Supporter Care

To respond to general fundraising enquiries by telephone, email and in writing, in a professional manner, seeking the guidance of colleagues as to the most appropriate response.

Ensure all donations are thanked and acknowledged quickly and appropriately, by yourself or the relevant contact manager.

Support other aspects of fundraising income administration, such the Patrons, Friends and regular giving schemes, and as required.

Record complaints, escalating as appropriate, and in line with complaints handling policy.

Support the administration of print and digital communications.

Occasionally attend and support the running of fundraising evening receptions, site visits, or new building openings– sometimes held over a weekend (time off in lieu will be given).

Supporter data, analysis and reporting

Record all donations and fundraising transactions on the Salesforce database, liaising with the finance team to provide relevant reports and daybooks for bank reconciliations.

Ensure that supporter contacts and database records are kept up to date and comply with data protection legislation and internal requirements.

Support the Finance team with Gift Aid best practice, including managing the integrity of current Gift Aid records and auditing past records.

Produce Salesforce reports to track donations, appeals, regular gifts, and memberships.

Extract contact data from Salesforce for segmentation, analysis and marketing, including appeals, raffle, event invitations and others, working to a brief from the relevant team member.

Ensure that Salesforce use by the team is continually developed and improved. Work with IT to select, onboard new database products, and hold workshops for team members around developments to maximise use of the supporter database.

Financial management

Administer the collection of all Direct Debit donations including membership payments (Friends & Patrons), regular givers, and Standing Orders.

Maintain the team’s annual income and expenditure monitoring spreadsheets, and project/restricted income monitoring, ensuring accuracy at all times and reconciliation with finance systems.

To be the main point of contact with the Finance team on day-to-day donation queries, including Gift Aid administration, chasing payments, and general donations questions.

Keep physical and electronic supporter filing up to date as required for audit purposes.

Manage the safe and proper handling of, and accounting for, income, to agreed deadlines.

Continually strive to improve margins and reduce costs as well as suggesting improvements in operating processes at a specific and general level.

General

To work closely and harmoniously with colleagues in all respects

To comply with the Key Principles and Behaviours of the Fundraising Regulator’s Code of Fundraising Practice, and other aspects of the Code pertinent to this role.

To appreciate, and work within, the organisation’s culture and to conduct all activities in a manner which promotes and enhances the Landmark Trust’s character and reputation.

Landmark is an equal opportunities employer. All staff are expected to conduct themselves in accordance with the Equality Act 2010.

All staff are expected to fulfil their duties with due regard to their own health and safety and that of others.

To undertake any other duties as may be reasonably required in the post.

This is an outline job description that may be subject to change in consultation with the post-holder.

About the opportunity

Are you passionate about using data to create change for children and young people in education? We are looking for a Data and Insights Manager to lead the ongoing development of our Salesforce CRM and help us make the most of our data to achieve our charity mission.

At Action Tutoring, data is central to everything we do. With an evidence-based culture and impact at the centre of our strategy, gathering and analysing high-quality data is a key priority.

Our highly customised Salesforce database supports every aspect of our work—capturing and managing data from volunteers, pupils, schools, and tutoring sessions. As Data and Insights Manager, you will make sure our system remains fit for purpose and help turn data into meaningful insights that can inform decision-making.

Duties and responsibilities 

Salesforce and systems development

• Collaborate with external Salesforce development consultants to continue building our system capabilities and design.
• Design and oversee the collection of stakeholder, tutoring delivery, quality assurance and evaluation data, working with colleagues to ensure data is collected in a timely, accurate and consistent manner.

Team leadership and support

• Line manage the Data Lead, ensuring their work is of high quality and they have clear development objectives.
• Plan and oversee training and support for the whole organisation on the effective use of Salesforce, developing their understanding of the purpose and value of data.

Data insights

• Support the Head of Impact and Quality to generate insights from data to inform evidence-based decision-making across departments, including through dashboards.

• Data governance

• Champion data security and GDPR compliance across the organisation, including contributing to the upkeep of privacy notices, responding to queries, and facilitating stakeholder GDPR rights.
• Any other reasonable tasks as per the request of the CEO.

About you (person specification)

Qualifications criteria:

• Right to work in the UK.

We are looking for some of the following attributes, though you might be more experienced in some areas than others:

• Two or more years experience with Salesforce administration.
• Experience working with complex datasets in Excel (including data cleaning in preparation for import, export or analysis).
• Experience analysing and visualising quantitative data.
• Good understanding of GDPR compliance and processes.
• Able to design new processes that are scalable, impactful and user-focused.
• Experience managing projects effectively.
• Confident in communicating change to stakeholders at all levels.
• Creative and inquisitive about how technology and automation can improve efficiency.
• Committed to diversity, equity and inclusion.
• Committed to the mission and values of Action Tutoring.
• Committed to promoting and safeguarding the welfare of children.

You will be likely be more successful in this role if you have:

• Salesforce Administrator Certification (or on track to complete within the next six months).
• Line management experience.
• Experience with data visualisation tools such as Power BI or Tableau.
• Experience using coding languages R, Python or SQL for data cleaning or analysis.
• Experience working in the charity or NGO sector.

Reports to: Head of Impact and Quality

Place of work: Flexible/hybrid. The candidate can be based anywhere in England. Our London office address is: 8-10, Fivefields, Grosvenor Gardens, London SW1W 0DH

Contract and hours:  Permanent, full time contract (37.5 hours)
We offer flexible hours 9.30-4pm as core hours.

Application deadline: Sunday, July 13th, 2025

Interviews: Tuesday, July 22nd – Wednesday, July 23rd, 2025

Ideal start date: Monday, August 18th, 2025 (though we are flexible for the right candidate)

DBS requirement: All Action Tutoring staff must have an enhanced DBS check suitable for the child workforce. 
If you don’t already have one, we’ll process one for you. Should you be aware of any incidents, cautions or convictions that would appear in a DBS check, please notify us when you apply. 

For more information on the role and information about Action Tutoring, please see the attached job pack.