Data and supporter services manager jobs

About the role:

At Single Homeless Project (SHP), you’ll play a central role in shaping a vibrant and supportive environment for our clients as they move forward in their recovery and journey towards independence. Based in one of our accommodation services and reporting to the Service Manager, you’ll lead on designing, implementing and coordinating a dynamic programme of recovery-focused activities tailored to the needs and aspirations of residents. This is your chance to create meaningful experiences and opportunities that inspire growth, build confidence and open doors to new possibilities.

You’ll work closely with SHP colleagues, volunteers, peers and partner agencies to bring the programme to life, ensuring that what we offer is not only engaging but truly relevant to the people we support. Whether you’re running creative workshops, developing skill-building sessions or connecting residents with wider community resources, your work will have a lasting impact. This is more than a job – it’s a chance to grow your career within an organisation that values innovation, collaboration and personal development, all while making a real difference to people.

About you:

• Experience of developing, facilitating and coordinating groups and activities (including supporting others to do so too), with a demonstrable understanding of group dynamics.
• Experience of developing and maintaining positive partnership relationships with a range of internal and external services.
• Demonstrable understanding of engaging and motivating people who experience multiple disadvantages, with an awareness of the issues that may make this process challenging.
• Demonstrable experience of working with either homeless service users or clients with complex needs such as Mental Health, Substance Use, Ex Offending, and Physical Health needs.
• A strong understanding of the issues that typically disrupt progress in journeys towards independence, such as mental health, substance misuse, self-harm, domestic violence, anger management, learning impairment and frailty due to illness.
• Excellent time management skills, ability to work on own initiative, manage competing priorities and maintain high standards.
• Excellent team-working and interpersonal skills, maintaining a collaborative approach to delivering service objectives across work specialisms.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing date: Sunday 3rd August at midnight

Interview date: Week commencing Monday 11th August at 1 Stacey street, N7 7JQ.

This post will require an Enhanced DBS check to be processed for the successful applicant. 

Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship will not be accepted or progressed.

HR Project Manager – HR & Payroll Systems Implementation

Location: Hybrid (2 days a week in London Bridge Office)
Salary: £260-£290 per day (depending on experience) through a privately limited company, outside IR 35
Full-time Contract: Until 31/12/2025

Start date: ASAP – Latest of Tuesday 29^th of July

Goodman Masson are delighted to exclusively partnering with a globally recognised organisation dedicated to advancing sexual reproductive health care rights and justice, including safe abortion, across diverse communities worldwide. This impactful International NGO is seeking a HR Project Manager. Reporting to the Global Head of HR Operations, Rewards & Benefits, your primary focus will be selecting a new suitable Global Payroll provider, leading the successful implementation of this new payroll system, from beginning to finish, and ensuring it operates smoothly with their current HRIS, Personio.

Ready to lead a transformational global HR systems project with real impact?
We’re on the lookout for an experienced HR Project Manager to play a key role in the implementation of a new people and payroll system – a game-changing initiative at the heart of this International NGO’s HR operations.

This is more than just a project – it’s an opportunity to shape how HR services are delivered across a truly global organisation, working with passionate stakeholders, cutting-edge technology, and a mission-driven team.

Key responsibilities:

You’ll take the lead on delivering HRIT projects from the ground up – planning, coordinating, and executing a smooth implementation of people and payroll systems. You’ll be responsible for managing the day-to-day delivery of these projects, ensuring deadlines are met and stakeholders are engaged, informed, and aligned at every step.

• Lead the selection process of a new Global Payroll System, suitable and tailored to the International NGOs needs
• Oversee the full implementation cycle of people and payroll systems – from data gathering and migration through to training and optimisation.
• Proactively manage HR project delivery, with a clear focus on communication, progress updates, and unblocking dependencies.
• Build strong, collaborative relationships with global People Partners, tech suppliers, IT, Finance and more – translating requirements into solutions and ensuring system rollouts hit the mark.
• Ensure global compliance and effective data governance throughout the process.
• Support training and change management so our HR teams are confident, capable, and future-ready.

Essential experience:

• Proven experience delivering HR and payroll system implementations – You’ve led HR tech projects from planning to fully operational delivery.
• Excellent stakeholder management skills – You know how to engage, influence and keep everyone in the loop.
• Hands-on HR project management expertise – From coordinating meetings to managing complex workstreams, you keep things moving and aligned.
• Proactive communication style – You don’t wait to be asked; you’re ahead of the curve, flagging needs and updates with clarity and confidence.
• Experience in a complex and international organisation – a deep understanding of HR operations, data, and compliance – ideally in a global setting and working with international teams

You’ll also bring:

• A solid grasp of project management tools (MS Project, SharePoint, Visio etc.)
• Passion for improving HR systems and processes
• Strong analytical, organisational, and decision-making skills
• A collaborative, forward-thinking mindset

The latest possible start date for this role is next Tuesday 29^th of July, therefore, we are looking for those who are available at less than a week’s notice. If you a have all of the essential experience clearly detailed in bullet point form in your CV under the previous organisations you completed them at, then please send them to my email address: or give me a call at 02073240585.

This exciting new role will fight for the hospice sector and people who need their care and support, helping us to create a country where no one misses out on the care they need at the end of their lives.

Salary: £46,587 per annum.

Location: Hybrid Work Culture. We are proud to promote a truly hybrid work culture, recognising that every role is different, and everyone has unique needs and preferences. Our Hybrid Work Arrangement empowers each team member to work with their manager to choose the most effective way to work that balances your needs and Hospice UK’s.

Our office is a short walk from King’s Cross station in London. 

Whilst we work flexibly, because we work with decision makers in Westminster, there will be an expectation that you can travel to central London at short notice if required. You will also be expected to come into the office at least one day a week.

Benefits:

• 25 days in the first year, increasing to 27.5 days in the second year of service and 30 days in the third.
• Matched pension scheme up to 7% of salary
• Support for staff with caring responsibilities
• Family-friendly culture

How to Apply: CV and supporting statement - using Hospice UK’s supporting statement document – see below

Closing date for applications: 9 am on Monday 4 August 2025

Interview dates: We expect to hold first interviews on Monday 11 and Tuesday 12 August.

 Second interviews on Tuesday 19 and Wednesday 20 August 2025

We’ll send assessments and some questions to you in advance so that you can prepare. Let us know if you have any specific needs to be able to fully engage with the process.

Job Information:

This exciting new role in our award-winning External Affairs Department will fight for the hospice sector and people who need their care and support.

This is a critical time for hospice and end of life care. Hospices across the UK are in the worst financial situation they have faced for 20 years. The funding crisis means hospices are cutting services and making redundancies.

But this is also a time of significant political opportunity. The Assisted Dying Bill has placed palliative care firmly on the agenda. We have recently secured £100m of emergency funding for the sector in England and the 10-year health plan has identified hospices as central to the shift from hospital to community. 

To seize this once in a generation opportunity, we are expanding our UK-wide policy and public affairs team from six to eight, including a new Policy and Public Affairs Manager. 

We are looking for a proactive and driven policy and public affairs professional with excellent influencing and communication skills. You will have your finger on the pulse and have strong policy and political knowledge that enables you to quickly understand and analyse the impact of external developments. 

You will be curious about how best to improve people’s experiences of death, dying and bereavement and strengthen the contribution of the hospice sector to this. As well as collaborative and committed to building coalitions to maximise our impact. 

You will provide leadership but must also be willing to pitch in at all levels to get things done. Excellent project management skills will mean you can identify where our resource is best spent and how to delegate tasks. This exciting new role in our award-winning External Affairs Department will fight for the hospice sector and people who need their care and support.

You will personally lead an impressive and wide ranging portfolio of work. This includes leading the charge on securing long-reform of the way hospices are funded in England and taking the next steps in our UK-wide policy and public affairs work on access to palliative and end of life care for people living in financial hardship. You will also line manage a new Policy and Public Affairs Assistant who will be supporting our team across all four nations of the UK.

This is your chance to play a key role in creating a country where no one misses out on the care they need at the end of their lives. For more information, refer to our candidate information pack.

Are you passionate about upholding the rights of other Disabled people? Would you like to bring your whole self to work? 

Inclusion Barnet is Barnet’s Deaf and Disabled People’s Organisation (DDPO), led by a board and senior management team of disabled people, and we’re passionate about using our lived experience of disability to work towards inclusive communities and greater social justice for all.

This role involves working with people across all of Barnet’s diverse communities. Therefore, we’re looking for people with a demonstrable commitment to the social model of disability and equality, with their own direct lived experience of disability, and an ambition to contribute to a fairer society for all.

The successful candidate will spend their time delivering a frontline welfare benefits triaging service with the support of a senior caseworker. 

To succeed, you will need experience of advice work which includes using a benefits calculator and signposting. The role also involves managing our telephone and email inbox into the advice service and obtaining feedback about the service from clients alongside initial advice giving. The role could include some short-term casework including concessionary travel claims when capacity allows.

You will need excellent communication skills and be unphased by people presenting with multiple issues, often in emotional distress. You’ll be excited by the challenge of learning new things and have a good knowledge of the services used by disabled people. 

In return, we offer a supportive and friendly workplace, with a focused but flexible culture, where you can bring your whole self to work. 

This is a home-based role, with some travel around Barnet needed, approx. 2 days a month. Most of the triaging work can be completed online or over the telephone, but there may be a need for some face-to-face client work from time to time. You will therefore need to live within a reasonable travelling distance of Barnet. Some travel to other venues in London may also be required, for example for staff away days or other meetings.

We encourage flexible working to suit your work/life balance preferences where possible; however, some working days might be determined by appointments. We also operate a Time Off In Lieu (TOIL) system.

To apply, please submit your CV with a brief covering letter clearly stating how you meet the person specification, and how you would use your lived experience of disability to inform your delivery of the role.

The successful candidate must be willing to undergo an enhanced DBS check and have the right to work in the UK.

Purpose of the Role:

Please note this is a detailed job description and many of the activities below do not take place everyday

This is a key role to work with an exciting community taking lead responsibility for the looking after key aspects of existing and new membership. You will be working alongside an experienced team supporting the Liberal Jewish Synagogue, the largest Liberal Synagogue in the UK, to be the best it can be. 

Your role will touch all aspects of the synagogue with a particular focus on looking after new members, the membership process and members in general, acting as a key conduit to ensure that our members receive the best service we can provide. You will also ensure that ourCRM system is up to date and important data and information can be pulled form it. 

You will support bereaved families in the immediate aftermath of a death by organising funerals, shivas and stone-settings.

Additionally you will support our Senior Rabbi in her work including diary management and ensuring, working alongside others, that life cycle and important religious festivals are being managed and delivered to the highest standards. 

Senior Rabbi PA

Support the Senior Rabbi in all aspect of their work to include:-

o Administrative and secretarial support for the Senior Rabbi including correspondence, diary management and to act as their first point of contact for enquiries by phone, email and in person

o Liaise and work alongside the member of staff (Office Administrator) who is PA for the other Rabbis and supporting when necessary

o Meet with Senior Rabbi regularly to review weekly diary, plan for the future and complete event forms

o Work closely with the Office Administrator (who organises all internal and life cycle events) to develop efficient procedures, printing and systems to ensure organisation of all life cycle events (including baby blessings, Bar-Bat Mitzvahs, Kabbalat Torah, weddings and mixed faith blessings, conversion, admission ceremonies).

o Assist with planning and coordination of events generated by the Senior Rabbi

o Keep timetables of all life cycle events coordinating with office staff to ensure these events and linked celebrations are delivered effectively

o Keep a tracking system that logs where proselytes are on their conversion journey.

o Liaise with the LJS Community Care Co-ordinator and other contacts over pastoral and other issues being dealt with by the Senior Rabbi.

o Circulate the services calendar and the  Bar/Bat Mitzvah schedule of dates

o Support the volunteers who coordinate the mitzvot

o Assist in the organisation of the High Holy Days particularly in co-ordinating all mitzvot

o Assist the Senior Rabbi and the office in the organisation of interfaith/multifaith and other events including the sending out invitations and co-ordinating response

o Ensure that thank you letters for donations, yahrzeits and other acknowledgements are prepared and signed by the Senior Rabbi

o Complete the weekly yahrzeit list

o Complete administration support for the Bereavement Support

o Any other duties which may be reasonably requested by the Senior Rabbi and Executive Director.

o Funeral Coordinator

o To co-ordinate the administration of funerals (burials and cremations) for members and non-members.

o To liaise with the family/estate, rabbis, funeral directors, cemetery/crematorium or others as necessary in making the arrangements.

o To provide details of cost to the person organising the funeral.

o To prepare funeral and related invoices in consultation with the Financial Controller.

o To organise consecrations and arrange interments of ashes and ordering of memorial plaques.

o To administer the burial of non-members, including preparing invoices and dealing with payments for the burials.

o To administer the allocation of graves, reservations and columbarium

o To prepare condolence letters for Rabbis.

o To send out electronic Bereavement Notifications

o To respond to requests from the public for plot locations and information on the cemetery.

o To provide annual statistical information on burials and cremations for Liberal Judaism and the Board of Deputies.

o To ensure and promote the maintenance of graves as requested by families

o Send out the biennial Memorial Service for the Loss of a Child and the Loss of the Prospect of a Child.

Membership Coordinator:

o Administer and coordinate the membership process from receipt of a new application including liaising with the applicant, the Financial Controller and the Rabbis

o Maintain the appropriate Council reports for new members and resignations 

o Send welcome letters and packs to new members

o Send resignation letters to members

o Ensure the CRM (ShulCloud) system is up to date (training will be provided) with members’ details, and their journey through the membership process including adding new members, resigning members, changing their status in respect of age membership changes and so on.

o Produce ShulCloud (CRM) reports

o Ensure ShulCloud (CRM) is maintained and up to date

o Work closely with staff to support contact with members in respect of volunteering, marketing, High Holy Day ticketing, the creation of mail merges and the AGM

o Be a ‘superuser’ of the ShulCloud, working closely with the ShulCloud consultant, understanding and learning what the system can do and supporting others to use it.

o Work alongside other areas that involve links to membership i.e. education

o Any other relevant tasks as requested

Personal Specifications:

Prior administrative or personal assistant experience

Excellent written and verbal communication skills

Strong organisational skills and attention to detail

High level of discretion and confidentiality

Proficiency with office software (i.e. Microsoft Office)

Experience of using ShulCloud CRM system would be beneficial but not essential (training will be provided)

Comfortable working in a Progressive Jewish religious environment; familiarity with Jewish customs and terminology

Flexibility to work occasional evenings/weekends during holidays or events

An understanding of how a CRM system can be used to provide data and information and enhance membership experience

In addition:

Friendly, professional demeanour

Ability to multitask and meet deadlines

Sensitivity to the pastoral and spiritual aspects of the Rabbi’s role

Sensitivity, resilience in dealing with bereavements, willing to undergo training.

This post is subject to an Enhanced DBS check

Harris Hill are delighted to be working with a fantastic charity to recruit for the Relationship Manager in order to help manage various diverse and exciting accounts within the charity.

In this key position, you will manage a diverse portfolio of high-value donors and collective fund accounts, overseeing financial administration, client communications, and compliance. You’ll play a crucial role in ensuring funds are distributed efficiently and effectively to charities and social enterprises worldwide.

As a Relationship Manager you will:

• Manage and nurture relationships with High-Net-Worth donors and collective fund clients.
• Administer client finances including bookkeeping, reconciliation, cash flow, payments, and donation reporting.
• Ensure compliance with UK charity law and regulatory requirements.
• Liaise with clients, intermediaries, grantees, and third-party service providers.
• Support external communications, events, and networking to grow the organisation’s profile.
• Maintain office systems and provide administrative support as needed.

To be successful, you must have experience:

• Experienced in delivering exceptional service to HNW/UHNW individuals, with a genuine passion for philanthropy.
• Knowledgeable about the charity sector and grant making processes.
• Detail oriented with strong analytical and compliance skills.
• An excellent communicator, confident in both verbal and written forms.
• Organised, proactive, and able to manage multiple priorities in a fast paced environment.
• Skilled in Microsoft Office and comfortable working with sensitive data.
• A collaborative team player with a positive attitude and eagerness to learn.

Salary: Starting salary £35,000

Contract type:Full-time, permanent

Location- London, hybrid working

Closing date: On rolling basis

Interview: TBC

Recruitment process: Cv and Supporting Statement to

If this sounds like you, then please do get in touch ASAP!

Unfortunately, due to resource capacity, we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

About us

Carers UK’s vision is to create a society that recognises, values and supports carers. As the leading national charity for unpaid carers, we exist to make life better for carers, however caring affects them. Our support, advice, information and campaigning work are now needed more than ever, as unpaid carers are providing more and more care, adversely impacting on their own health and wellbeing.

About the role

The Communications Manager is essential in driving delivery of our ambitious programme of work, with the communications team centrally located to work in partnership with our colleagues across all directorates and nations. Working closely with the Head of Communications and Marketing, key activities include supporting the updating of our content management system across three websites; rolling out a new marketing function within our CRM; and working with colleagues to ensure all digital marketing activity is integrated, value for money, agile by design and delivers against our strategic priorities. The role line-manages four direct reports.

We are looking for someone to bring demonstrable experience and dynamism to the team, and who will make evident to colleagues the value of coordinated communication strategies and plans in achieving our organisational objectives. You will understand the opportunities created in testing new channels and approaches to reach audiences; be creative with communications plans and deliverables; and see the importance of tracking content performance against agreed KPIs.

Diversity and inclusion

Carers UK is committed to becoming a diverse and truly inclusive organisation. We strive to create a workplace where our colleagues and volunteers can truly be themselves and feel like they belong and constantly seek to ensure all voices are heard.

To embrace this culture of diversity, our employee and volunteer recruitment should reflect our stakeholders and the society that we serve and support, regardless of age, race, gender, sexual orientation, physical abilities, disabilities or religious practices. We value individual diversity and are actively building diverse teams here at Carers UK and value our colleagues from a wide range of backgrounds.

As a membership charity for carers, we particularly seek employees and volunteers with a real understanding of the issues faced by carers. Reasonable adjustments can be made to the process and role dependent on the needs of the applicant.

At Carers UK we want our application process to be as accessible as possible. If you need any adjustments to apply please email the recruitment team to discuss.

The closing date for applications is 10am, Monday 4 August 2025

Carers UK anonymises all applications prior to shortlisting.

Carers UK reserves the right to appoint at any stage, should an outstanding candidate emerge.

Carers UK are actively interviewing as we receive applications.

Carers UK may carry out online and social media checks as well as seek references before a formal offer is made.

The Woodland Trust is looking for a Support Services Administrator to join our team. This is a 12 month fixed term contract.

The Role: 

• In this role, you will be primarily responsible for handling calls, emails, and written responses, providing exceptional support to our members and supporters.
• You will work in a dynamic administration and customer service environment where your ability to address complex queries and handle complaints with professionalism will be crucial.
• This role is based in our Head Office based in Grantham, Lincolnshire with some flexibility to work from home.

The Candidate:

• You will have strong telephone and written communication skills and can build and maintain relationships with key stakeholders.
• You will have experience in customer service or public relations roles and a passion for conservation and environmental values that align with our mission.
• You will have accurate data entry skills as you will be processing payments using our secure payments platform
• You’ll have a keen eye for detail and be highly organised.
• Most importantly you will be just as capable working in a team as you are completing your tasks independently. 

Benefits & Wellbeing: Joining our team means you'll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:

• Enhanced Employer Pension
• Life Assurance
• Flexible & Hybrid Working Options
• Generous Annual Leave
• Enhanced Parental Pay
• Employee Assistance Programme

About Us: The Woodland Trust is the UK's leading woodland conservation charity and is dedicated to creating a world where trees and woods thrive for both people and nature. Our mission involves engaging and inspiring individuals to contribute toward tackling the nature and climate crisis through the protection, restoration, and creation of essential woodland habitats.

Commitment to Diversity & Inclusion: To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees. 
People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply.
Please contact us to discuss any additional support or adjustments you may need to complete your application. 

Application Advice: For fairness we keep our candidates’ personal details hidden from the hiring managers. We do not ask for your CV at application stage. 
Make sure that you answer the Application Questions to show your relevant skills and passion for the role.

Apply Now: If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete.

Interviews will be held via Microsoft Teams.

To provide appropriate emotional and practical support to women in the sex industry  and/or those who are being sexually exploited with a specific focus on those who are homeless. The women we support require intensive practical and emotional support as well as  support navigating health and other social care or criminal justice systems. The women will have poor mental or physical health,  experience  with homelessness and of the criminal justice system, are often victims of sexual and/or domestic abuse and many are homeless. This post specifically will offer support through the Housing First approach, offering access to a home, alongside intensive support. Working within a harm reduction ethos prioritising women’s safety and wellbeing, the intensive personalized supported will help women to access other services making appropriate referrals for women who wish to make changes, including exiting/transitioning out of sex work. You will be responsible for ensuring that women with varying needs are supported effectively throughout their pathway of support with Basis and partners, advocating for and with the women you are working with including where necessary challenging stigma and judgement women face. This post will work in close partnership with the Tenancy Management Support worker employed by Turning Lives Around.

Our services in Leeds provide support to adult women (and those identifying as women/non- binary) involved in all aspects of the sex industry or who are experiencing exploitation. The postholder will provide support to women identified as requiring or accessing intensive support. The team work to Basis’ organisational values, taking a rights-based approach and provide evidence-based services to enable and empower women to make informed choices. The team have an established reputation for providing high quality, effective safety advice, information and support, enabling safer working practices. Services are provided within the community, on evening outreach and at venues as women determine.

The Stuart Low Trust (SLT) is a well-respected and award-winning mental health charity based in Islington, supporting people who are isolated through a varied programme of art, nature and wellbeing group activities.  SLT was founded to be radically different from other charities – uniquely accessible, inclusive, and community-embedded. 

If you enjoy developing a highly valued volunteer team to support our activity programmes, this is the job for you!

What the job offers 

This is an exciting new post at our charity to take forward our Strategy to expand our service support and reach more people in need.  You’ll be responsible for recruiting and on-boarding a diverse team of volunteers who contribute to SLT’s programmes. You won’t be managing volunteers at activities – that’s handled by other team members – but you will make sure that all volunteers feel welcomed, trained, supported and valued. You will provide regular supervision outside activities and work with staff to develop inclusive, consistent volunteering practices across the charity. 

Who we are seeking 

We’re looking for someone with a passion for the value of volunteering, who can bring energy and initiative to develop our volunteer workforce.  You will have a proven track record of supporting volunteers in a community/social care setting. You will have ability to build relationships and collaborate effectively with colleagues across teams. You will have confidence in delivering inductions and facilitating small group supervision sessions. You will demonstrate good organisational and communication skills, including the ability to work with people from diverse cultural backgrounds.  You will be willing to undertake occasional evening work for volunteer availability. 

Job benefits:  

• Hybrid, flexible, supportive working arrangements with a small and friendly team. 

• 25 days annual leave plus bank holidays (pro rata) 

• Occupational pension scheme 

• Line-managed by the Chief Executive, who has 30 years' experience in the charity sector and developed volunteer programmes 

• The opportunity to make a real impact in people’s lives by shaping a welcoming, inclusive and supportive volunteer culture. 

• The chance to lead on volunteer recruitment, induction, training and supervision – and see volunteers flourish and grow. 

• A collaborative work environment where your work directly supports SLT’s frontline services. 

 This post is subject to an Enhanced DBS check and two satisfactory references.  

We are offering an initial 18 months’ contract for this post with intention to make permanent.

 We are embrace diversity, equality of opportunity and inclusion. We are committed to building a team that represents are variety of backgrounds, perspectives and skills.   The more inclusive we are, the more we can achieve.  

We’re an award-winning charity running local learning centres in the heart of the communities where the young people we support live. Our centres provide a high-impact education programme which includes practical learning support, pastoral care, and motivational and confidence-building activities for young people aged 7-18. Our aim is to enable students from the least advantaged neighbourhoods to realise their ambitions and achieve their wonderful potential.

As the UK’s leading university access organisation,
our staff team is helping 56,000 young people each year at its 44 learning centres and extension projects across England and Scotland, and we plan to scale-up our provision to 50 centres over the coming years.

We are looking for a high-calibre candidate to take on the role of Regional Operations Manager for our centres in South London (Walworth, Kennington and Brixton) along with our centres in Southampton and Brighton.

As a Regional Operations Manager you will line manage the Centre Leaders in your region to ensure that centres are working effectively, that the high quality of programme delivery to young people is maintained across the cluster, and that targets are monitored and met. 

And of course, you will need to have a genuine passion and enthusiasm for working with young people and helping them achieve their ambitions.

The role at a glance

Conract:  

This is a permanent role. This role can be either full-time or part-time (0.8 FTE) - responsibilities will be adjusted proportionally for part-time candidates.

Start date:

September 2025 (or as otherwise agreed)

Working hours:

Mon and Thurs: 09:30-18:00
Tues, Weds, Fri: 09:00-17:30

We are a delivery organisation providing frontline educational services for young people. We are an organisation with team members at different stages of their career, including many in their first roles: We are committed to nurturing talent and providing a developmental culture for all. Our team works in-person 4 days per week (or 3 days for a 0.8 FTE staff member) with 1 day working from home.

Location

The role would be based at one of our centres in the South London and South Coast cluster:
South London: Walworth, Kennington, Brixton  
South coast: Southampton, Brighton 

Regular travel to all centres in the region will be required. 

Application deadline: 9am Monday 4th August 2025

We are delighted to be working exclusively with a well-known charity, who are seeking a Direct Marketing and Legacy Manager. This exciting opportunity begins in September on a 12-week contract, making it ideal for someone finishing a contract in August or looking to start a new role after the summer break. There is also the potential for this position to become permanent following the initial contract period.

This role is crucial in supporting the strategic direction and operational plans for individual giving programmes, including appeals, regular giving, and legacies, with the aim of maximising net income from both new and existing streams. The Direct Marketing and Legacy Manager will play a key part in reigniting the legacy programme and growing overall Individual Giving income to ensure long-term support for their service users. 

Key responsibilities:

• Work with the Head of department to plan and oversee retention and acquisition campaigns, ensuring they meet income and expenditure targets.

• Create KPIs and income targets, measuring and reporting on progress against the Individual Giving and Legacy strategy, making data-driven decisions.

• Further the Digital Strategy, optimising digital response as a primary opportunity.

• Develop and implement a multi-year legacy strategy to build a strong legacy pipeline, consistently meeting or exceeding annual income targets.

• Develop and manage new Retention and Acquisition initiatives.

• Manage existing activities, review, evaluate, and report on them in a timely manner to optimise and expand income goals.

• Ensure close working across the organisation to demonstrate impact and build collaborative funding approaches.

• Maintain up-to-date knowledge on sector and market trends and the legal environment impacting legacy fundraising.

• Create a legacy stewardship plan and manage the portfolio of legacy supporters and prospects.

• Create clear supporter journeys for new and existing supporters, legacy donors, and prospects.

• Write and coordinate the delivery of persuasive legacy marketing, cultivation, and stewardship materials.

• Maintain meticulous records on the CRM and work closely with the Legacy Administrator to ensure income is properly received, recorded, and reported.

• Build excellent working relationships with colleagues across the organisation and key partners.

• Work with other members of the team to create a long-term strategy to improve joint communications.

• Work with the communication team to build a bank of personal stories for compelling appeals.

• Manage expenditure and work with the Head of department on budget management and pipeline reporting.

• Contribute to a supportive, high-performing, and collaborative working culture.

Person Specifications:

• Excellent organisation, time management, and multi-tasking skills.

• Excellent communication (oral and written) and interpersonal skills, with a passion for delighting supporters.

• Knowledge of fundraising laws and regulations in relation to data protection and compliance.

• Extensive knowledge of the Institute of Fundraising Code of Practice.

• Experience of managing direct marketing campaigns in a charity environment and direct experience of overseeing a legacy strategy to build or re-invigorate a legacy pipeline.

• Experience of managing external agencies and suppliers.

• Experience of detailed analysis and evaluation of activities.

• Experience of developing digital communications.

• Strong experience of legacy fundraising with a proven track record of meeting or exceeding six or seven-figure annual legacy income targets.

• An outstanding track record and aptitude for creating meaningful connections with high-value prospects and partners.

• Experience planning and executing annual stewardship activities and events.

• Extensive experience working with non-fundraising colleagues to strengthen fundraising activity.

• Management or mentorship of staff and/or volunteers.

• Previous budget and KPI management experience, including preparation of annual fundraising strategies, plans, and reports.

• A proactive, self-starter who is comfortable working alone but can also be a team player.

• Ability to take a hands-on approach in a rapidly changing environment, adapting as necessary.

What’s on Offer:

• £181.74 daily rate + £27.26 daily holiday pay (£209.00 total PAYE) 
• Hybrid working, one a day per week in central London 
• Full-time opportunity or 0.8 considered 
• 12 week contract 
• 15th September start date 

How to Apply: To apply, please submit your CV demonstrating your suitability for this role by clicking the “apply now” button.

Our client has chosen to partner with us exclusively on this recruitment, so any speculative CVs received directly will be forwarded to us.

The process: If your experience aligns with what we're looking for, a member of our team will be in contact to discuss the role with you in more detail before presenting your profile to the client. We will also ensure that all applicants receive an email to inform them of the outcome of their application.

To avoid any potential delays or your application being missed, please apply solely via the 'Apply Now' button.

Commitment to Diversity: The Talent Set and our partner organisation are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

About the RSPCA

Founded in 1824, we have been saving animals for almost 200 years and are proud to be the oldest welfare charity. It has always been our vision to live in a world where all animals are respected and treated with compassion, so our volunteers and employees work tirelessly to ensure that all animals can live free from pain and suffering.

We seek to raise standards of care through our numerous campaigns and awareness of issues affecting animals today. We rely heavily on our volunteers, who play a significant role in enabling us to carry out this important animal welfare work every day!

The RSPCA Buckinghamshire South Branch

The RSPCA Buckinghamshire South Branch is one of the branches of RSPCA, but we are also a separately registered charity looking after animals in our local area. Much of the animal welfare work of RSPCA is carried out through local branches, which is run by volunteers who have the support of the National Society of RSPCA.

The main activity of our branch is specialised in the rehoming of small animals including cats, rabbits, birds, guinea pigs and hamsters. The animals come into our care from various sources such as those which are rescued, abandoned, neglected or given up by their owners. Each animal is medically and characteristically assessed to ensure it is fit and well before being available for rehoming. This all costs money, and could not be achieved without your support. 

Job Summary

This role is responsible for the development, implementation and operation of appropriate financial and business management tools to support the day-to-day business and financial administration of the Branch.

Reporting to and working closely with the Chief Executive Office (CEO), you will be expected to make use of the full capability of the Branch’s existing software systems (Google Workspace, and Quick Books) to improve the efficiency and effectiveness of service delivery and develop management information to aid the Trustees & CEO in decision making.

You will be responsible for all financial management across the charity. This includes bookkeeping; financial statements; financial planning; financial policies, processes and controls and budgeting. 

You must ensure that all activities are carried out in compliance with current legislation, Branch and Society policy, relevant Health & Safety regulations and any associated statutory or legislative requirements.

Note: Branch targets and budgets are agreed on an annual basis and these will inform the personal targets agreed at the annual performance review. Progress towards personal targets will be reviewed at regular one-to-one meetings with your line manager.

This role is home based, with occasional travel across South Bucks.

Principal Accountabilities

Financial Management & Operations

• Support the CEO as a key strategic and operational partner, acting as second-in-command and deputising in their absence where appropriate.

• Maintain all financial records and accounting systems (the Branch currently uses Quick Books accounting software), registers and statistics as required by the CEO & Branch Trustees.

• Work with the CEO and Branch Trustees to develop financial plans and an annual financial budget.

• Maintain close oversight of the branch’s budget in collaboration with the CEO, proactively identifying and addressing any discrepancies, overspend, or unplanned financial activity to ensure effective financial control and informed decision-making.

• Process, monitor, record and manage all receipts & payments to/from the Branch in accordance with the agreed procedures and in liaison with the appropriate staff and volunteers including weekly banking, cash handling, invoice creation and processing, Branch payments (including those made via credit cards and petty cash) and account reconciliation.

• Monitor, review and reconcile monthly receipts & payments on the Quick Books accounting system.

• Produce monthly management accounts which include bank reconciliations, balance sheets, Branch/departmental profit & loss statements, departmental comparisons and performance against budget and such other financial reports/management information as may be required including monthly reporting to the board of trustees.

• Coordinate bank accounts across the charity, including set-up and balance management.

• Prepare and submit quarterly VAT returns.

• Prepare annual financial statements and coordination of annual audit review.

• Support the staff and volunteers with day-to-day financial operations and ensuring departmental financial records are maintained and that monies received or expended are accounted for correctly.

• Work with the RSPCA Society National team regarding legacies, submission of care contribution funds, renewals of insurances etc.

• Ensure that strict protocols are followed for cash handling and that unbanked cash remains within the insured limit for cash held at each premises.

• Liaise with the Branch’s payroll provider to ensure staff hours are submitted and salary payments processed on a monthly basis and within the appropriate timescale.

• Process all staff and volunteer expenses in a timely manner.

• Manage all bookkeeping processes and functions, including the asset register, ensuring annual accounts are produced no later than the end of March each year.

• Develop, implement and maintain appropriate financial administrative procedures and processes.

Business Administration

• Responsible for day-to-day financial administrative support for the CEO and Trustees.

• Ensure that all administrative paperwork, including external correspondence is processed in accordance with Branch and Society procedures, including completion of all appropriate records for insurance and risk management purposes.

• Ensure financial data processing, retention and destruction conforms to the relevant policies such as GDPR.

• Ensure regulatory and legislative compliance of financial charity policies.

• Work closely with relevant operational staff to ensure appropriate responses are issued to all enquiries whether from members, supporters & volunteers, RSPCA colleagues or the general public.

• Liaise with staff and volunteers to facilitate the ordering of materials, supplies and equipment for the effective operation of the Branch, ensuring budgetary controls are maintained at all times.

• Work with the CEO and other staff to manage relevant licences, vendor relationships, service agreements and invoicing.

• Work with staff and volunteers across the whole charity on financial processes and controls.

Fundraising & Donations

• Identify, assess, and apply for appropriate grants and funding streams to maximise income for the branch, ensuring applications are timely, well-prepared, and aligned with funder criteria to support the branch’s strategic and operational objectives.

• Ensure that all donations (financial or otherwise) are acknowledged in a timely manner, receipts are issued for financial donations and the banking of all funds raised.

• Responsible for the accurate recording and banking of the funds raised.

• Develop, and manage relationships across relevant stakeholder groups, both within and outside the charity.

Gift Aid

• Ownership of the Gift Aid process.

General

• Attend meetings and training courses as required.

• Undertake such other duties as directed from time-to-time by your line manager.

Essential skills, qualifications and experience:

• A finance qualification or working towards level 3 AAT or ACCA with proven experience in charity financial operations.

• Good general level of education.

• Strong experience in financial reporting, budgeting and compliance.

• Demonstrable experience of managing small to medium size budgets (circa £400,000) & accounting systems (ideally with experience of Quick Books software).

• Proven experience of cash handling and financial management procedures. 

• Excellent communication and presentation skills.

• Proven ability to work to tight deadlines, be proactive and work autonomously.

• Proven IT literacy including use of business software and accounting packages (including Quickbooks), and Google Workspace.

• Strong numeracy and analytical skills.

• Experience supporting audits and implementing robust financial controls.

• Knowledge of Charity and Company Law.

• Proven ability to work under direction from superiors but equally able to use their own initiative.

• Proven ability to prioritise workload and meet tight deadlines.

• Proven ability to complete essential management paperwork and analyse data.

• Personable and with an open, positive approach to new ideas coupled with drive and enthusiasm.

• A flexible and collaborative approach to colleagues both staff and volunteers.

• Honest, trustworthy and reliable.

• A calm and friendly approach particularly when working under pressure.

• Sympathy for animal welfare and the work of the RSPCA.

• Full valid UK driving licence.

• Willing and able to travel around the Branch area on occasions.

Desirable skills, qualifications and experience:

• Experience of management & leadership.

• Training, coaching & mentoring skills.

• Experience of working with the general public and/or in a customer care environment.

• Experience of managing change in the workplace.

• Experience of managing small projects.

• Good basic knowledge of employment law.

• Knowledge of data protection requirements.

• Willingness to learn and acquire new skills through training.

We promote an inclusive working environment in which diversity is recognised, valued, and encouraged. We acknowledge the multi-cultural and diverse nature of the UK workforce and society in general. We are committed to principles of fairness and mutual respect where everyone accepts the concept of individual responsibility. 

This is an exciting time to join us. Diversity Voice has recently merged with CCS, and with aligned values and mission, we are delighted to be able to work more effectively as one team to serve diverse ethnic, faith and belief communities in Somerset.

CCS has also recently secured funding for another 4 years for our work with our diverse communities. Alongside the “Welcome for All” Displaced people programme, this will allow us to build a strong community infrastructure to support individuals and communities across the county. Our work combines grassroots engagement, specialist support, and strategic influence to build a stronger, more connected, and inclusive Somerset.

This is a key strategic role in our organisation. You will lead and manage the Somerset Diverse Communities (SDC) team. Together with your team, you will listen to community needs, promote suitable responses and convene individuals and organisations to seek community-based solutions, supporting communities to thrive together.

As part of this role you will also be responsible for managing a varied programme of ESOL courses, groups and support in schools. In addition, you will manage the delivery of our support for Open Mental Health Alliance partners to provide programmes that integrate equity, diversity, inclusion and belonging into everything they do.

Our approach is rooted in trust, cultural humility, and lived experience. We work with, not for, our communities — creating space for voice, leadership, and influence. This has allowed us to surface sensitive and complex issues such as immigration, faith-based exclusion and rural racism, and work through them constructively with communities and institutions.