Data And Supporter Services Officer Jobs in Home Based

Salary: £35,000 - £37,000 (35 hours FTE) depending on experience

Hours: Either Full Time (35 hrs) or Part Time (21 hrs) - Please specify preference when applying

Place of work: Flexible/Remote/Hybrid, plus a requirement to attend 4 x all staff days per year at our offices in Hatfield, Herts, and some additional conferences as required.

Join Our Team!

Do you want to work full time or part time?

As Health Services Lead at Crohn’s & Colitis UK, you will be integral in project managing the development of a new Healthcare Professional Online Education Programme. You will also work on a variety of other healthcare professional projects. This is a role that is both fulfilling and challenging. You will be supporting the Health Services Manager and liaising with both internal and external stakeholders, all with a view to improving the quality and the standards of health services for all people affected by Crohn's and Colitis.

Full details of the Job Description and Person Specification are found in our Recruitment Pack, available on our website

Benefits of working for Crohn’s & Colitis UK

• 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days
• Pension scheme
• Flexible working options
• Enhanced maternity, adoption and paternity pay
• 24/7 Employee Assistance Programme
• Wellbeing programme
• Interest free loan for season tickets
• Cycle to work scheme
• Free parking and secure bike locks
• Training and development financial support and/or study leave
• Performance review and development scheme

About you

• You will have experience of supporting the delivery pf projects and programmes in a UK wide healthcare context.
• You will be able to develop and maintain a wide range of stakeholder relationships to ensure the partnerships needed to deliver our projects and programmes.
•  A team player with great written and verbal communication skills.

What can you expect from us

Crohn’s & Colitis UK is a truly flexible employer. Getting the right person for the role is more important than where you live.

We value equality and want to make sure we get the best person for the job every time so want to hear from people of all backgrounds and with a range of experiences.

About us

We're the UK's leading charity for Crohn's Disease and Ulcerative Colitis.

A diagnosis of Crohn’s or Colitis is life-changing. Over 500,000 people in the UK are living with a lifelong disease many people have never heard of, and for which there is no known cure.

Crohn’s & Colitis UK funds research, provides award winning information and support and raises vital awareness by increasing the public’s understanding of the conditions, and what it means to live with debilitating symptoms. But we need to do more. We need to be a louder voice in the marketplace. Our ambitious plans for 2024, will help to make a real difference to every supporter’s journey with us. If this excites you - join us!

How to apply

Please submit a CV and supporting statement outlining why you’d like to apply, how you fulfil the person specification, and what you feel you will bring to the role, so you’ll need to refer to the Recruitment Pack.

Please confirm if you are looking for a full time or part time role.

If you have any queries about this role, would like to have a conversation before formally applying, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact jthe email listed in the Recruitment Pack.

Closing Date: Monday 17th June 9.00am

Please note, applications will be assessed as and when they are received, and interviews arranged, so we may close the position before the closing date if a suitable candidate is found.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.

We will not be accepting any contact from Recruitment Agencies or Media Sales

An exciting opportunity has arisen and we are seeking to appoint a Chief Officer to lead the successful development and implementation of our strategic plan. The Chief Officer will be responsible for the direct management of Headway North Staffs, ensuring services are delivered in line with contracts and funder requirements, in order to achieve high quality outcomes for service users.

To deliver our plan, we are seeking a highly driven individual who can guide our organisation with determination, compassion and resilience.  We need an effective communicator who is adept at building sustainable relationships with external stakeholders, whilst caring passionately about the services we deliver. We need a strong leader who will instil a positive experience for all our employees and volunteer workers.

The successful candidate will be responsible for ensuring appropriate governance and compliance with charity commission requirements and our obligations to our funders.  Leadership experience in the charity sector or in a service organisation supporting people with disabilities is essential.

Are you/do you have?

• Knowledge and experience of the voluntary sector
• Direct experience of operational management in a health or social care sector and service providing organisation
• Experience of managing contracts
• Evidence of successful collaborative working with public sector management, professional practitioners and/or commissioners
• Excellent communication skills, both in writing and verbally
• Strong interpersonal, influencing and negotiating skills and experience
• Strong skills in finance and budget management
• Understanding of Health and Safety, Quality Assurance and Safeguarding processes

FareShare

Job Description – Supply Chain and Logistics Officer (Charity Food Supply)

Reporting to: Supply Chain and Logistics Manager
Location: Hybrid with regular travel to London/Sheffield
Contract: Permanent
Hours: 35 Hours, Full Time
Salary: National operational- £26,138-£27,513 and London operational £28,731-£30,243.

We welcome applications from all backgrounds. We are a Disability Confident Employer that welcome disabled applicants and provide reasonable adjustments.

About FareShare

FareShare is the UK’s national network of charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to almost 11,000 frontline charities and community groups. During 2020, we redistributed 113 million meals through our FareShare Regional Centres and our retail surplus model FareShare Go, reaching over 1 million people.

Hunger is a growing issue in the UK and while there is surplus food that is otherwise going to waste, we believe that this food should be used to feed people first.

The COVID19 pandemic has shone a spotlight on the issue of food insecurity in the UK and with it, FareShare’s ability to get food to vulnerable communities nationwide. We are fortunate to benefit from the support of major retailers, the media, sports ambassadors and a groundswell of public engagement. As a result, there has never been a more exciting time to join an organisation at the heart of public consciousness.

FareShare’s Strategy & Vision

Vision: We have the vision of a UK where “No good food goes to waste”.

Mission: To use surplus, fit for consumption, food to feed those who are vulnerable in the UK by supporting front line charitable organisations that tackle the cause and not just the symptoms of food poverty.

Our Purpose: We are doers. We are a community. We change lives.

Our Values: Passion – for our cause and the challenge that lies ahead

Ambition – to go the extra mile and drive the change that must happen

Respect – for ourselves, each other, our volunteers, our partners and our beneficiaries

Collaboration – it’s only by working with others that we can be stronger

Focus – on providing the best service possible so that we deliver and achieve the most for our clients/customers.

The role

This important role sits within our Supply Chain and Logistics team, responsible for processing offers of surplus food from our food partners into our network of Regional Centres and the wider community. This role is essential in ensuring that the food we are offered reaches the thousands of charities and community groups we support across the UK.

The role is a combination of customer service provision and supply chain coordination with a strong data focus. You will analyse varied datasets to decide how food is distributed across our Network to ensure optimal and sustainable distribution. You will also be responsible for continuing and championing the high levels of customer service we provide to the food industry and our network of Regional Centres.

You will work closely with FareShare’s food suppliers, transport partners, and our Regional Centres to identify and overcome operational challenges to distribution. The successful candidate will also work closely with our Food Commercial team to ensure our food partners receive excellent operational support and customer service. We are continually evolving our processes and you will work within a culture of continuous improvement to improve operations within the team.

It is essential that you are passionate about our vision, ensuring that no good food goes to waste. We are looking for organised people who are good at multi-tasking and problem solving. Your time management skills will be exceptional and you will be comfortable working under pressure. You will be data savvy, and confident to manage feedback to various stakeholders with astute analyses and recommendations.

Main areas of responsibility

Food Industry Customer Service

• Deliver excellent customer service, ensuring offers are responded to and processed within agreed service level requirements
• Work closely with the Food Commercial Managers, providing feedback and reporting on service issues and attending meetings and site visits as appropriate
• Assist Food Team with insight and feedback from food businesses, capturing key account information in our CRM system

 Regional Centre allocation

• Adhere to the requirements of the Network Service Level Agreement
• Work with the Supply Chain and Logistics Manager to match food supplied to Regional Centre needs, always working to maximise surplus redistribution and minimise waste 
• Ensure that offers are allocated in an efficient and timely manner according to network needs and agreed priorities to maximise social impact of surplus food
• Using our CRM system, maintain timely records of accounts, allocations, offers and case management
• Maintain high standards of customer service to the Network and Operations teams and develop respectful and effective working relationships with the Regional Centres.
• Build your understanding of our Network and your relationship with Regional Centres through a programme of regular site visits in collaboration with the Network Development Managers
• Work with the Network Development Managers and Food Supply & Services Managers to identify opportunities to maximise and grow redistributed food volumes

Logistics and transport

• Work with Commercial Managers and hauliers to implement best practice processes and reduce costs for FareShare whilst maximising acceptance of food
• Work with hauliers to plan transport requirements and ensure that we are able to meet network demand
• Work with Regional Centres to coordinate and plan routes for internal FareShare logistics
• Reactively solve transport issues throughout the working day

Data and Analysis

• Use FareShare PowerBI reports to ensure optimal product allocation within contract requirements
• Specify, build, monitor and analyse Salesforce reports to increase efficiency of allocation
• Use dashboards to monitor network issues
• Lead regional network agreement service level review meetings
• Report on data integrity issues to the Network Analyst

Team coordination and representation

• Support the Team providing assistance and cover when required e.g. during busy periods, annual leave and sickness to ensure an even spread of work across the team
• Support the training of new team members
• Represent the Supply Chain and Logistics team at network cluster and food category meetings
• Deputise for the Supply Chain and Logistics Manager when required
• Keep team process instructions up to date Project support
• Act as Supply Chain and Logistics team lead on cross functional projects as required alongside stakeholders including: retailers, funders, and strategic food partners
• Project review; share learnings with the Supply Chain and Logistics team
  
   

Person Specification

Essential Criteria

• An understanding of food insecurity and sustainability issues, and passion for the mission and values of FareShare
• Excellent communication skills (written and oral)
• Evidenced problem solving ability
• Excellent customer service skills
• Excellent organisation skills – able to prioritise with competence managing ongoing projects alongside reactive daily tasks
• Computer literate with good working knowledge of MS Office, in particular Excel and Word
• Self-starter, ability to work within clearly defined and agreed parameters with limited supervision
• Proven ability to build and maintain relationships with multiple stakeholders and third parties
• Ability to handle and analyse data, spotting trends in data and reports
• Experience of working in a fast paced and pressured operations role
• Experience of working in a customer service environment

Desirable

• Advanced Excel skills and abilities to analyse and manipulate large datasets
• Salesforce or similar CRM system experience
• Supply chain and logistics background
• Experience of working as part of a project team with some responsibility for delivery of a project

Competencies and Behaviours

• Treating people with respect, being inclusive
• A natural inclination for problem solving
• Comfortable in a busy working environment managing competing pressures
• A desire for continuous improvement in individual and team processes and responsibilities

Benefits

• Hybrid / Flexible working, with regular UK travel
• 28 days’ annual leave + 8 bank holidays
• Employers pension contribution
• Employee Assistance Program
• Interest free bicycle purchase loan scheme
• Season ticket loan

About Rockinghorse Children’s Charity

Rockinghorse Children’s Charity supports children across Sussex. We support babies, children, young people and their families at the Royal Alexandra Children’s Hospital and the Trevor Mann Baby Unit in Brighton and all of the specialist children’s wards and baby units throughout Sussex. 

We deliver and fund projects that enable doctors, nurses and other health professionals to do more. All of projects are led by the needs of children and young people and their families.  This includes lifesaving medical equipment, support for parents and families, toys for children spending time in hospitals across Sussex, the environments and spaces that help children feel more at home when they are in hospital and additional staff to make sure children get the best possible care when they are unwell. 

Originally set up in 1967 by Dr Trevor Mann, we have been supporting children for more than 55 years. In that time, we have supported nearly a million children and their families. As the official fundraising arm of the Royal Alexandra Children’s Hospital, including the Trevor Mann Baby Unit, we work with the NHS, charity partners and the Sussex community to ensure children can be children no matter how unwell they are. 

We do not receive any government, statutory or local authority funding and so we rely on the generous support of individuals, community groups, companies and trusts: people like you, who care about children and want Sussex to be a safe place for children to grow up. 

About the role

In 2022 we launched our three-year strategic plan, which prioritised our activities to enable us to support more babies, children and teenagers. As we enter the final year of this strategy the charity continues to expand and develop its projects and services for sick and disabled children all over Sussex: 

We are thrilled to embark on an exciting new project, the Rockinghorse Wellbeing Service, designed to proactively enhance the mental health and well-being of hundreds of children, young people, and families living in Sussex. This innovative service will be situated at the Royal Alexandra Children's Hospital in Brighton.

The Wellbeing Service Manager will be responsible for delivering certain activities based on their skills and experience, collaborating with third-party providers and volunteers for others. This may involve bedside activities to improve the experience of in-patients, as well as group activities within the hospital or out in the community.

Each activity will undergo careful planning and evaluation, incorporating the voices and perspectives of young people. This approach ensures that we provide the most impactful activities to meet their needs.

Our primary goal is to support children and young people managing various illnesses, conditions, and disabilities through activities that alleviate stress and foster connections with others undergoing similar experiences.

We are currently seeking a dedicated and passionate Wellbeing Service Manager to join our team and take the lead on this new service. The ideal candidate will play a pivotal role in elevating the overall wellbeing of our young patients. The position involves coordinating and implementing a diverse range of wellbeing activities and programs focused on fostering a positive and supportive environment within the hospital.

This role is part of the Projects & Operations team, one of three teams within the charity, alongside the Supporter Engagement team and the Communications team.

Duties of the role 

Develop and Implement the Wellbeing Service

· The Wellbeing Service Manager will form part of a steering committee of senior and experienced NHS staff who are helping to develop and shape the service.

· Design and execute engaging wellbeing programs tailored to the unique needs of children, their families, and hospital staff.

· Collaborate closely with healthcare professionals to integrate wellbeing activities into the overall care plan for paediatric patients.

· Demonstrate proficiency in leading consultations, developing comprehensive plans, and monitoring progress against established goals.

· Work collaboratively with Rockinghorse and the hospital's volunteering service to facilitate meaningful engagements for children and young people, as well as provide appropriate signposting to other services when needed.

Coordinate Events and Activities

· Organise and oversee events, workshops, and recreational activities that promote mental, emotional, and physical wellness.

· Ensure activities are inclusive, age-appropriate and delivered in a way that is trauma informed and enhances wellbeing.

· Develop and manage a database of wellbeing activities to support service delivery and to scrutinise the wellbeing value of each activity as part of our impact and evaluation of activities.

· Ensure compliance with appropriate policies and procedures in line with legislative and regulatory requirements, adhering to best practices in all activities, and working within established frameworks related to safeguarding, confidentiality, and professional practice.

Community Engagement

· Foster partnerships with local organisations, volunteers, and community resources to expand the reach and impact of wellbeing initiatives.

· Develop and maintain relationships with external partners to enhance the support network available to children and their families.

Individual Sessions

· Provide support to children, young people, and families managing various illnesses, conditions, and disabilities, utilising activities that alleviate stress and encourage connections with peers.

· Collaborate with healthcare teams to identify and address specific wellbeing needs of individual patients.

· Take the lead on child protection measures.

Training and Education

· Support the continued professional development of your team and lead them in a solution focussed way to identify and shape areas of improvement for the project.

· Conduct training sessions for hospital staff on incorporating wellbeing principles into their roles and interactions with patients.

· Create educational materials and resources to promote wellbeing awareness and practices.

Monitoring and Evaluation

· Support the development of a Theory of Change and an evaluation model/framework for the wellbeing programme.

· Establish metrics (outputs, outcomes and impact) to assess the effectiveness of wellbeing programs and activities (against the TOC and evaluation framework).

· Gather qualitative and qualitative feedback from patients, families, and staff to continuously improve and tailor future initiatives.

Documentation and Reporting

· Maintain accurate records of wellbeing activities, participation, and outcomes.

· Prepare regular reports highlighting the impact and success of wellbeing programs.

· You will assist Rockinghorse colleagues in providing information for marketing purposes, informing funding applications, providing support for funder visits to the service and any other duties appropriate to the role and in line with the needs of the charity.

Person specification 

Essential experience, skills and knowledge for the role: 

1. Qualified in a relevant area (eg youth work, social work, nursing, counselling, mental health) or with equivalent professional experience.

2. Experience of working with children and young people and delivering group sessions and activities for young people, using non-clinical interventions to support positive outcomes.

3. Demonstrable understanding of project management and experience managing multiple, complex projects, including budget development and day to day management, project planning and delivery, and project evaluation (setting, monitoring and managing targets, objectives, KPIs and activity plans).

4. Able to work collaboratively and build productive relationships with colleagues, stakeholders, and third-party agencies.

5. Experience in maintaining accurate records, collect data to evidence impact and prepare reports evaluating and monitoring projects.

6. Able to prioritise own workload effectively, excellent time management skills with strong prioritisation and organisation skills alongside the confidence to work autonomously and ability to enable others to meet challenging deadlines.

7. Brilliant communication and interpersonal abilities – able to engage and support a range of stakeholders.

8. Empathy, compassion, and understanding of the unique challenges faced by children and families in a hospital environment.

9. Ability to handle confidential and sensitive information.

10. An understanding of compliance, legal, safeguarding, child protection and safe working practices.

11. Commitment to Rockinghorse’s mission, vision, and values.

Desirable experience, skills and knowledge: 

1. Proven experience in coordinating and implementing wellbeing programs, especially in a healthcare or child-centric setting.

2. Skills or experiences delivering wellbeing sessions.

3. Experience of working with volunteers and/or setting up volunteer programmes.

4. Previous work experience with the NHS, a non-profit, or charitable organisation.

5. Knowledge of the available services and organisations which children and young people and families could be signposted to for support.

Work skills you’ll need on the job: 

1. Excellent people skills, especially with young people, adaptable and flexible in manner and approach.

2. Brilliant project management skills.

3. Brilliant stakeholder management skills. 

4. Excellent planning, problem solving and organisational skills.

5. Excellent written and verbal communication.

6. A creative mindset. 

7. Ability to work on own initiative and as an active team member.

8. Ability to work under pressure and in a fast-paced environment.

9. Ability to take calculated risks and learn from mistakes.

Benefits of working for Rockinghorse Children’s Charity: 

· 25 days annual leave (prorated for part-time) plus bank holidays. 

· An additional day of annual leave on your birthday. 

· Christmas closure days (prorated for part-time) – up to three additional days of annual leave.

· Cycle to work scheme. 

· Competitive pension scheme. 

· Employee and dependants’ health cash plan including access to an online GP and counselling. 

· Family leave including maternity, adoption, shared parental and paternity leave. 

· Ongoing opportunities for learning and professional development for staff. 

· Quarterly reward and recognition days for all staff. 

· Opportunity for flexible, hybrid and part-time working. 

· Subsidised car parking in Brighton. 

· Access to Enterprise Car Club. 

Rockinghorse is committed to building an inclusive workplace, with equity for all, whilst embracing and championing inclusion and diversity. We welcome applications from all. 

Application Process 

To apply, please send your CV and covering letter outlining how you fulfil the eight essential elements of the person specification.

Your covering letter must address your experience, skills and knowledge against the eleven essential elements of the person spec. Applications without a comprehensive covering letter addressing the essentials, will not be considered. If you also have any of the four desirable criteria, please outline these too. 

If you need any support with the process or application, please get in touch. We can also talk to through the role and answer any questions you may have informally.

All applicants will be shortlisted (to go to interview) based on their ability to demonstrate they have, or can gain, most of the essential criteria for the role – as demonstrated in the covering letter.

Estimated Timeframes: 

· Application Deadline 13th June. 

· Shortlisting w/c 17th June.

· Interviews will be 1st July in central Brighton.

Interviews will be with members of the Wellbeing Service Project Steering Group and will consist of a series of set questions (the same for each candidate) about your skills, experience and knowledge relating to the post (Essential, Work and Desirable skills).

The interview will also be an opportunity to ask any questions you may have about the role, the charity and the process of recruitment.

The role will be available from August onwards (depending on post holder’s availability).

SAYiT is a Sheffield-based charity working to transform the lives of LGBTQ+ young people up to the age of 25 through supportive group work, youth action, education and influence. We are looking to appoint a Chief Executive Officer to build on our successes to date and lead the charity in its pioneering work.

This is an opportunity to join a passionate, dedicated team working to make positive change across Sheffield’s communities and the wider region.

As the charity’s most senior employee, you will be responsible for the successful delivery of the charity’s work. You will report to the Board of Trustees and work with them to shape the strategic direction of the charity in supporting LGBTQ+ young people.

You will bring with you a comprehensive awareness and understanding of the key issues and challenges faced by LGBTQ+ young people and communities and be responsible for maintaining and developing relationships with a wide range of key stakeholders and the wider public. You will also be a confident public speaker, representing the charity at events and in the media, and in the delivery of consultancy and advice work.

You will also have a strong track record of effective financial management, income generation from a diverse range of sources and monitoring and evaluating work for grant and contract funders.

In addition to all of these skills and attributes you will be able to bring your extensive leadership experience to the role, overseeing a skilled team of project and development workers and volunteers, and providing direct line management to our charity managers.

SAYiT is committed to the safeguarding and welfare of children and young people. The successful candidate will be required to undertake an enhanced DBS disclosure.

For the full job description and personal specification, please download the application pack.

About Us

Inspire is a charity based in East London. We inspire children and young people across London and beyond, using data to understand the barriers they face and connecting them with a range of employers and opportunities to open doors to their success.

We have over 30 years of experience in delivering high quality services and programmes to children, young people, schools, local authorities and employers. Working alongside our large network of employer volunteers, our programmes inspire and support children and young people to create a positive future for themselves in their journey from the classroom to workplace. We provide them with independent careers guidance, high aspirations and strong employability skills.

The Opportunity

An excellent opportunity has arisen for a reliable, conscientious and self-motivated individual to join the Inspire Management Information (MI) team as an MI Data Systems Manager.

Inspire provides a full MI service to the nine local authorities that make up the London East sub-region and we work in close partnership with wider London local authorities, career companies and other national partners to support the needs of young people through the intelligent use of management information. We have a reputation for providing insightful and informative data analysis to meet local and national requirements, always ensuring the highest standards of data integrity and security.

Key responsibilities of the MI Data Systems Manager include:

• Supporting the Deputy Director and Senior Systems Manager to develop, implement and manage the MI service.
• Monitoring of data integrity and quality within the database.
• Preparing the submission of mandatory management information to the Department for Education within set deadlines and to national standards.
• Supporting a MI helpline to users of the system.
• Interrogation of the database to conduct analysis and create reports.
• Developing and delivering training in the use of the database.
• Managing a team member.
• Taking lead responsibility for the production, analysis and presentation of MI reports.
• Maintaining a high level of understanding of all national requirements relating to the service.
• Contributing to effective teamwork and information sharing

Benefits

29 days annual leave plus bank holidays

3 volunteering days per year

Family friendly policies

Hybrid working arrangements

If you have the skills and desire to join our team, please see our job description and person specification for further details about the role.

How to Apply

If you wish to apply for this role, please provide your CV and include a covering letter outlining why you are suitable for the role, clearly addressing the requirements of the person specification.

Interviews will include a skills based test.

Closing date

Interviews will be held on a rolling basis. We will review applications as we receive them and aim to appoint as soon as we meet the right person.  We reserve the right to close the application process early if we find a suitable candidate.

Unfortunately, due to the number of applications we receive we are unable to contact unsuccessful applicants.

Battersea’s Income Generation department raises around 60% of the Charity’s total income. Working with colleagues across the organisation, we provide members of the public and organisations with opportunities to engage with Battersea and to support our work to make sure Battersea can be here for every cat and dog now and in the future. Our supporters are at the very heart of our fundraising, and this team manages our data, supporter care and compliance enable our teams to fundraise effectively.

We are looking for someone to join our Data Services Team as a Data Officer to maintain and develop the quality of data held on our fundraising database. You will play an active role in data reconciliation, data imports, agency liaison, user training and simple data selections, ensuring that we make the best use of our data.

The ideal candidate would have outstanding relational database skills, experience of manipulating large data sets, bulk data imports and data reconciliation and the ability to identify enhancements to data structures and to implement plans to resolve them.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
• 28 days of annual leave (plus 8 days paid public holidays) per year
• Discounted gym memberships and cycle to work schemes
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions – up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

At Battersea, we are committed to developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.

By hearing from and valuing different experiences, perspectives, and contributions, we know we can provide the best expert care for every dog and cat who needs us. We welcome and encourage applications from people of all backgrounds, particularly those from diverse ethnic communities and people with disabilities, who we know are currently underrepresented in our workforce.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. 

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 26th May 2024
Interview date(s): w/c 27th May 2024

For full details, please download our recruitment pack.

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

One in seven people in the UK experience tinnitus.  This role will positively and proactively innovate, manage and improve Tnnitus UK's services and build on the reputation of Tinnitus UK to date.  This role leads Tinnitus UK's efforts in providing direct support to Tinnitus through multiple channels including telephone, and online.  In addition liaises with regional support group leaders in the provision of support, face to face and locally.  Given that Tinnitus UK is the only charity in the UIK to provide such services delivery of these services at the highest standard is essential and consequently enhances the reputation of the charity,

The position is responsible for the development of the strategic and annual plans associated with the provision of these support services, and has direct day to day responsibility for implementing them through multiple channels (helpline services, support group and volunteer programme, events) nationally in Tinnitus UK.

This role provides strategic oversight and management of the services portfolio (helpline services, support group and volunteer programme, events) nationally in Tinnitus UK.  The post holder works with the Chief Exeutive and the rest of the Leadership team to deliver services, ensuring that goals are achieved through effective management practices, that staff are motivated and supported to build sustainable services to meet the needs and expectations of the tinnitus community and work closesly with research to remain up to date on the latest understanding of the issues that cause tinnitus and solutions that help address and mitigate the challenges facing sufferers.  The role ensures that all activities are carried out in accordance with statutory requirements, quality standards, information governance requiremens and organisational policies.

This role will maintain and develop Tinnitus UK's digital offerings, ensuring these are delivered in ways that help and encourage people to access our services now and in the future.  This will include maintaining and monitoring existing services and developing, testing and embedding new ones.

Main Responsibilities

1. Develop and implement our services strategy

• Strategic and operational oversight of all Tinnitus UK's services to the tinnitus community, optimising both digital and traditional models and ensuring relevance and quality
• Innovatively improve and extend Tinnitus UK service provision, with a primary focus on people living with tinnitus, recognising that Support Services should be available at all times when people need them, calling for a strong digital capability
• Identify relevant people and organisations and build relationships to enable better support around the UK for poeple with tinnitus.
• Work with all staff to ensure Tinnitus UK's information and engagement services are understood and well delivered by all staff.

2. Intergrated approach to service user involvement

• Continually analyse and understand the needs of people with tinnitus, care givers, regional co-ordinators, partners and other stakeholders and develop appropriate services to meet them
• Ensure Tinnitus UK's support group network maintain best practice and work with colleagues to identify under-performing groups and develop action plans for improvement
• Establish links with key internal teams and external bodies, managing risk and helping to evaluate our involvement in partnerships and collaborative work.

3. Understanding the needs of the tinnitus community

• Run focus groups to fully understand the needs of people with tinnitus

4. Develop Tinnitus UK's outreach services to people who experience tinnitus

• Lead strategic development of Tinnitus UK's helpline and other outreach services.
• Identify gaps in tinnitus support service provision and work with colleagues to ensure they are filled
• Ensure connectivity between service users' journey across Tinnitus UK's services
• Oversee development of Tinnitus UK's chatbot function in relation to tinnitus support

5. Volunteering and placements

• Work with relevant staff to develop the programme for internal and external volunteering opportunities designed to enhance service delivery and encourage growth of individual volunteers
• Coordinate placements as and when required to ensure the organisation benefits from them

6. Events

• Work with relevant staff to implement a programme of events (conferences, awareness events, training courses) to meet the needs of the tinnitus community
• Lead the innovation of events, using digital and other tools to widen their availability to make them more diverse

7. Quality

• Lead Tinnitus UK's work to assess social impact and value
• Ensure Tinnitus UK's tinnitus support services are founded on evidence-based research and that our advice to people living with tinnitus remains accurate and appropriate in response to developments in the treatment of tinnitus.
• Work with colleagues to identify underperforming services and drive improvement of standards and quality
• Work with staff and volunteers to ensure a high quality information service

8. Leadership

• Work as part of the Senior Leadership Team (SLT) to ensure oversight of strategic and operational matters and support the Chief Executive
• Lead the development and delivery of Tinnitus UK's annual operational business for Services and contribute to the overall charity's business plan
• Provide evidence, data and ideas to support the fundraising team to develop proposals to underpin Tinnitus UK services.

9. Drive change and maximise our potential

• Explore cost effective digital solutions that optimise our use of resources
• Apply management techniques, tools and solutions to drive the change and transition to greater use of digital tools in service delivery

10. General

• Co-ordinate and attend internal and external meetings and events
• Contribute to the general administrative running of Tinnitus UK
• Adhere to and promote Tinnitus UK's organisational values
• Show flexibility to carry out such other associated duties that may arise, develop or be assigned in line with the broad remit of the post
• Undertake a maximum of 4 hours per week on the helpline/webchat service

PERSON SPECIFICATION

1. Experience

• Management and leadership of service delivery services in the charity sector
• Strategic and operational planning and implementing organisational change
• Monitoring and evaluation of systems, processes, service quality and team performance
• Management of service delivery projects to meet targets and funding criteria
• Managing staff and volunteers, including remote and matrix management

2. Skills an Abilities

• Senior management skills appropriate to a complex leadership role in a national organisation
• Ability to think strategically and translate strategic goals into achievable objectives
• Solution-focused approach and effective and timely decision-making
• Strong interpersonal and communication skills that encourage staff and stakeholders to engage and participate
• Ability to troubleshoot and problem solve difficult situations, and deal with them calmly, diplomatically, efficiently and effectively
• Fluent use of standard office equipment and information and communication technology
• Ability to manage risk and recognise potential impact of decisions across the organisation
• Ability to manage own time and workload efficiently in order to prioritise and to meet tight deadlines
• An ability to recognise the challenges of colleagues on the front line who are handling difficult and some times very distressing calls from sufferers and hear with empathy their needs and provide support to them.

3. Knowledge

• An understanding of the practical operation of performance and quality requirements in contracts and the regulatory environment in relation to Tinnitus UK's services.
• Knowledge of data protection, monitoring and evaluation of systems; safeguarding policies and practices

4. Education/Training/Qualifications

• No single specific qualificaitons is required, but evidence of recent continuing professional development in a professional area relevant to the post is required.  For example: Management and leadership; Quality systems; Monitoring and Evaluation; Project ManagementAI learning and communication systems.

5. Other Requirements

• Able to travel occasionally when required to present on Tinnitus UK services i.e. Support Groups across the UK
• Able to work some evenings and weekends and stay overnight where necessary
• Works well in a team with a flexible approach to work
• Committed to anti-discrimatory practice and equal opportunities.  Able to apply awareness of diversity issues to all areas of work

Type of role: Full time, permanent
Salary: £50,000 - £56,000 per year
Location: Monument / Cannon Street
Benefits: Excellent work/life balance, holiday buy back options, two-week fully paid sabbatical after 5 years' service, career development,

Charity People are thrilled to be back in partnership with Tommy's, who are looking for a new permanent Head of Data.

Tommy's are a mid-sized charity and lead the way in their field. Established in 1992, their mission is to work towards making the UK the safest place in the world to give birth. They do this through research the causes of baby loss, providing information to make pregnancy safer, supporting families after baby loss and working to improve maternity care.

This is an exciting time to be joining them, as they bed in their new strategy and look to increase their internal data presence and explore ways of adding insight to their action.

As the person flying the Data flag in the world of Tommy's, you will take accountability for maintaining, upgrading, and developing their fundraising database so that they can improve their donors' experience and communicate effectively with them. You will lead a team of two Database Officers and coach them to becoming a highly effective team.

As part of the role, you will develop strong relationships within the Fundraising team, helping to understand their needs. You will also develop and establish organisational ways of working with the database, including leading on training staff and developing a user manual to highlight good practice. As the data champion, you will be the main point of contact for data, reporting and analysis queries internally, delegating to the Database Officer as appropriate.

If you are interested in this new role, please email your most recent CV to Neil Hogan at Charity People. A full job pack is available.

Charity People actively promotes equality, diversity and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

Supporter Engagement Manager

Are you ready to make a real difference? At Pilgrims’ Friend Society, we’re not just providing care – we’re building communities, fostering connections, and transforming lives. If you’re passionate about creating positive change and want to be part of a dynamic team dedicated to making a lasting impact, then keep reading!

About Us

Pilgrims’ Friend Society is dedicated to enhancing the lives of individuals across our care homes and housing schemes. We are committed to fostering a community where support, prayer, and engagement thrive. As we continue to grow, we are seeking a passionate and experienced Supporter Engagement Manager to join our dynamic team.

About the Role

As the Supporter Engagement Manager, you will play a pivotal role in shaping our engagement strategies to cultivate relationships with our valued Christian* supporters. Reporting to the Director of Marketing and Communications, you will lead initiatives to increase prayer, giving, and church engagement, aligning with our broader objectives. You will manage our Supporter Engagement Co-ordinator, ensuring seamless coordination and execution of our supporter-centric initiatives.

Read the job pack for further details of this fantastic opportunity.

Key Responsibilities

• Develop and implement a comprehensive supporter engagement strategy to bolster our supporter base and enhance engagement levels.
• Curate a tailored stewardship journey for major donors and legacy pledges, providing personalised communications and resources to foster continued support.
• Oversee the management of our supporter database/CRM, ensuring compliance with GDPR and all relevant legislation.
• Utilise data analytics to design targeted campaigns and initiatives aimed at expanding our supporter network across various channels and touchpoints.
• Lead church engagement efforts, forging and nurturing connections with local and national churches and networks.
• Collaborate with our Activities and Community Engagement (ACE) Facilitators to enhance engagement within our care homes and housing schemes.
• Drive regular prayer communications, fostering a culture of prayer support through various platforms including our online Prayer Wall.
• Organise and lead supporter-facing events such as exhibitions and conferences to facilitate meaningful interactions with existing and prospective supporters.
• Stay abreast of industry trends and share insights with internal teams to inform strategic decision-making.

About You

• Minimum of three years of experience in the charity or third sector.
• Proven track record in supporter engagement and database management.
• Good understanding of UK GDPR regulations.
• Familiarity with fundraising functions and project management.
• Exceptional organisational skills with the ability to prioritise tasks and meet deadlines.
• Strong proficiency in written and verbal communication.
• Innovative thinker with a proactive approach to problem-solving.
• Team player with a reliable and detail-oriented work ethic.

*Applicants must be evangelical Christians (This role has an Occupational Requirement to be filled by a Christian under the provisions of the Equality Act (2010).)

Hours

34.5 hours a week, Monday to Friday.

Benefits

• Hybrid working (2 days in the office, 3 days at home)
• Flexible working hours
• 5 weeks' paid holiday per year, as well as bank and public holidays
• Training & development
• Ongoing support from management
• Perkbox
• Wisdom app
• Care Friends referral app
• Birthday reward
• Long-standing service reward
• Life assurance scheme
• Pension scheme

Join Our Team

If you are passionate about making a meaningful impact and possess the skills and qualities outlined above, we invite you to join us in our mission to enrich lives and build communities. Apply now and be a part of our dedicated team at Pilgrims’ Friend Society.

— What our staff say about us: …“It is a friendly and welcoming place to work” … —

Pilgrims’ Friend Society is a registered charity. Our Christian ethos is central to everything we plan and do. We welcome applications from people of all backgrounds.

Please note: this vacancy may close sooner if sufficient applications have been received so please apply as soon as possible if interested.

Summary

• Strive for Excellence
• Show Compassion
• Respect others
• Collaborate
• Act with Integrity

• Respond to customers on the Housing helpline, managing enquiries, raising contacts in a CRM database, with a view to tracking and tracing, follow up and offering excellent customer Service.
• Responding to customer queries and complaints via telephone, email, and inboxes, responding in line with SLA's and policy to promote a customer focused service.
• Take ownership of complaints by responding in line with policy, escalating when necessary, taking ownership of resolution and communication promptly .

• Deliver the void (unoccupied) property bulletin, using web based systems, ensuring data and information is accurate. Distribute to customers in required format on a scheduled basis as directed by the property team.
• Business Information sharing - Take full responsibility to undertake critical data checks, utilising systems and other documentation, to verify data is reliable and correct. In line with GDPR share data with relative third parties.
• Manage and maintain relevant computer based property and client records taking personal responsibility for ensuring the accuracy of data and recorded information.
• Provide detailed reports and information to produce mail-merge data, stakeholder and business information in line with key deadlines and compliance.
• Managing retention and disposal of information and files in line with GDPR and departmental policy.
• Manage the incoming mail service delivery through electronic means as well as incoming post (Church House), liaising with key business partners to establish a routine method of ensuring correspondence is directed to the correct team / department , cheques are handled in line with financial requirements and documents are returned where necessary.
• Manage standard letters / generic forms / I&R assessments as required, delivering a robust support service across the wider housing team.
• Create new and amend existing third-party details and ensure the accuracy of recorded information

• Liaise with utility suppliers, Local Authorities, customers and colleagues to ensure accuracy of data, including meter readings, void and occupancy date for council tax.
• Provide supporting information to clarify property status and request amended accounts to reflect this.
• Where necessary, investigate and respond to enquiries, including account queries, this may include enquiries from contractors, suppliers and other third parties.
• Challenge where necessary, to ensure value for money and quality of service from suppliers.
• Manage meter move requests and arrange prompt payment whilst liaising with all involved parties.

• Take responsibility for the day to day processing of payments across the Business team to include all departmental accounting functions in relation to works orders, purchase and framework orders, credit notes and invoices across charity and administrative company accounts, with particular focus to void costs, within required timeframes and in line with Service Level Agreements.
• Produce data uploads for finance transactions, ensuring accuracy of data and sign off completed data.
• Working collaboratively alongside our Finance and Resources partners to ensure prompt payment and when required, investigate queries that arise.
• Escalate issues and problems to managers when necessary to ensure payments are made on time, thus avoiding late payment fees and charges.
• Where necessary, engage with suppliers, contractors and customers ensuring that information is clear, concise and understood to achieve resolution.

• Support the management of the legacy mortgage scheme, supporting the Business Services Team Leader and Business Administration Officer (Mortgages), providing clarity and support on a range of queries and tasks.
• Manage quinquennial inspections in line with stakeholder agreements, refunding customers and producing monthly update reports.
• Develop knowledge and skills on mortgage redemptions, working closely with solicitors and customers to progress and complete sales and redemptions promptly.

• To ensure that data held in QL / SAP is complete, accurate and reliable through regular assessment of data using analysis and cleansing where necessary and to take personal responsibility for ensuring the accuracy of data and recorded information across all business streams.
• Produce stakeholder reports, business reports and information to enable transparency across the business, in line with agreements and compliance.
• Data management and entry for key information relating to insurance revaluations, working collaboratively with colleagues to ensure insurance values are periodically reviewed.
• Produce and take responsibility for mail-merge data to enable communication to customers and stakeholders as and when required.

• Provide administrative support services to the business team whilst maintaining effective internal communication across all teams to ensure information is shared and understood.
• Develop a culture of team collaboration to maintain day to day Business as Usual, working together effectively to get the job done.
• To organise your work to meet key objectives, on time and to agreed standards.
• Seeking continuous improvement in the way we deliver services.
• Responsible along with team members for ensuring continuation of service in the absence of other staff.
• Review and challenge existing processes and procedures, with a view to recommending new ways of thinking and managing tasks.

• Excellent attention to detail and methodical approach to checking information and detail.
• Proven experience of operating in a customer facing multi-channel / service environment.
• Ability to support operators and senior operators in their tasks and decision-making, only escalating to the line manager if you are unable to resolve the issues within the team.
• To work collaboratively with and through others. Supporting the wider team with clear communication and direction.
• Experience of having worked in a fast paced, customer focused environment.
• Good knowledge and application of Microsoft packages with intermediate level in Microsoft EXCEL
• Excellent levels of literacy and numeracy

• High level of professionalism, care and integrity, ensuring a positive image of the organisation is promoted at all times.
• Strong time management skills
• A positive attitude and ability to adapt to changes, enabling business growth and change
• Ability to work with minimum supervision, using problem solving skills and initiative to provide a customer focused service.
• Highly organised with the ability to multi-task and be flexible to respond to service delivery requirements.
• Ability to build strong relationships
• Ability to work flexibly, balancing competing priorities and meeting deadlines whilst understanding the needs, timescales and deadlines of others
• Strong oral and written communication skills to work effectively with colleagues, customers, business partners and stakeholders
• Strong analytical skills with the ability to collect, organize and analyse, significant amounts of data with attention to detail and accuracy
• Creative and innovative thinking with the ability to develop new systems, procedures and solutions
• Experience of accounting processes including management of purchase orders and other related tasks

• Knowledge of SAP financial systems and Aareon QL Housing Management System would be beneficial.
• Previous experience of working in a housing or charity setting.

• A salary of £33,382 plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of salary.
• 25 days annual leave (increasing to 30 days within 5 years) plus three additional days
• Flexible working hours and location, with an expectation of just 1-2 days per week in our office in Westminster
• Structured induction programme and access to a range of development opportunities including apprenticeships
• Access to Occupational Health, and an Employee Assistance Programme
• Opportunity to the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies

Leaders in Community (LiC) is an award-winning youth-led organisation with over 15 years' experience in delivering youth leadership and youth social action campaigns, supporting local young people challenge and overcome inequalities and barriers to progression.

As the Partnerships and Services Manager, you will report directly to the CEO and as such will be a member of the leadership team, to deliver Leaders in Community’s (LiC) work to empower young people and communities to improve quality of life and build a sustainable future in line with the Charity’s vision and mission. Working alongside the leadership team, you will oversee, and capacity build the services being delivered in our vibrant community centre, which is located in the historic East End of London.

Senior CRM Database Officer

Mencap have a fantastic opportunity in the CRM Database team.  We are looking for a Senior CRM Database Officer to work on BAU data process improvements, complex SQL selections, data imports and CRM training.  Mencap are seeking a highly skilled database professional who wants to join a vibrant and dynamic team that is passionate about making the UK the best place to live for people with a learning disability. This is an exciting time to join the team, as Mencap are currently in the early stages of a CRM Migration project, to transition from alms NET to Salesforce. 

As the Senior CRM Database Officer, you will combine your strong CRM technical and analytical skills with excellent communication skills to ensure that all our internal & external stakeholders are presented with accurate, accessible data.  You will work within the Fundraising Operations team (FrOps) providing quality CRM data related support and advice to Fundraising CRM users in line with team service levels and performance targets.  In this role, you will identify, implement and write up process improvements; develop & deliver complex data campaign mailing selections & analytics to Fundraising CRM system users for direct marketing purposes; provide support and cover for data import processes and deliver training and procedure guides.  You will also maintain and develop our CRM data systems, ensuring our data accuracy & integrity meets all Fundraising compliance standards. 

This is a permanent full-time role. We offer flexible working with at least one day per week (Tuesday) based in our London office near Aldgate East, Aldgate and Liverpool Street stations. 

At Mencap, we value a diverse and inclusive workplace and we intentionally plan for the success of our colleagues in everything we do. We welcome applications from everyone, so come as you are and join us. Together we are Mencap! 

Does the following sound like you? 

· Experience in working on data projects, including re-designing and making improvements to complex data processes.

· Strong experience in writing and updating procedure guides.

· Experience in delivering CRM training.

· Ability to interrogate data using SQL and Excel Power Queries.

· Ability to set up and run complex data selections and reporting.

· Clear understanding of various data import processes.

· Proactive, problem solver with a can-do attitude.

· Analytical mindset, with strong attention to detail.

· Excellent communication and interpersonal skills, with ability to support multiple Fundraising teams and manage conflicting priorities and deadlines.

· Strong numeracy and data manipulation skills.

· Experience administering Charity based CRM Systems, such as alms NET and Salesforce Sales & Marketing Cloud.

· Proficiency in MS Office applications.

· Good understanding of GDPR.

We are proud to be a Disability Confident Leader and welcome applicants with disabilities to apply for all roles with us. To find out more about the scheme please visit the direct gov website

Benefits

As well as knowing that what we do is making a positive difference to people’s lives, you will receive fair pay and have access to a wide range of rewards and benefits as one of our employees.

· 32 days holiday (including bank holidays) increasing to 35 days with long service plus the ability to buy up to another 10 days via our HolidayPlus scheme

· Service related sick pay when 6 month probation is completed

· Eligibility to join Mencap Pension Plan where Mencap matches contributions up to 5% on a salary sacrifice basis meaning NI savings. If you don’t join the Plan you start, you will be auto-enrolled after three months with us.

· Membership of Mencap Pension Plan to include up to 3 times salary death in service live cover AND Income Protection of 50% salary to be triggered at 26 weeks of long term sickness

· Loans for debt consolidation, bikes, computers and phones when you have been with us for 6 months

· Interest free season ticket loans

· Discounts and cashback from 3% to 30% at high street shops including major super markets, cinemas, gyms, leisure/theme parks, holidays and much more via Mencap Extras.

· Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc.

· Free access to round the clock employee assistance program for advice and support

· Quarterly award scheme and recognition at every 5 years through our YouRock program

· Access to award winning training and development

T&C's apply based on contract

About Mencap

We work in partnership with people with a learning disability, and all our services support people to live life as they choose. Everyone wants a purposeful job - to do something meaningful. At Mencap, we can give you that. You will have opportunities to develop as a person, colleague, leader and activist. We want to make you feel inspired to reach your potential.

Our work includes;

· providing high-quality, flexible services that allow people to live as independently as possible in a place they choose

· providing advice through our help lines and web sites

· campaigning for the changes that people with a learning disability want

Supporter Services & Database Officer

Do you have a genuine interest in building and maintaining relationships? Are you keen to contribute to the delivery of effective supporter journeys and be the first point of contact for any supporter enquiries?

Your responsibilities will include maintaining the fundraising database with both personal and financial data and working across staff teams to maximise the high-quality data management and insight which supports the fundraising team’s plans.

Is this role for you?

Ideally, you will have experience of working in a supporter or customer service environment. Experience of working with a CRM database (preferably Raiser’s Edge) to manage supporter or customer information. You will be friendly, confident and able to build relationships with a wide range of stakeholders.  

You will be able to make your mark in supporting key projects which are organisational priorities for the coming year and truly make a difference to and enhance the lives of the people the charity supports.

• Full-time, permanent position
• Salary circa £31,000 per annum
• Role based in the Head Office in Gateshead

 Benefits:

• Generous annual leave and pension
• Employee assistance programme
• Effective induction and Training in your new role
• The opportunity to develop and grow into a subject matter expert through a defined career pathway

To find out more, please share your CV with me

The deadline for applications (CV and supporting statement) is Wednesday 29 May 2024, with interviews taking place w/c 3 June 2024.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.