Data assistant jobs
Westway Trust is seeking enthusiastic and motivated individuals to join their existing dedicated and friendly team of sessional workers to provide ad-hoc support to various departments within the charity. By joining us you will be instrumental in the services and support we provide to our local community in North Kensington.
The Trust currently has a need for sessional Administrators; Receptionists and Events Support staff. If you are keen to join the team on this exciting journey of enhancing the lives of the local people, and don’t mind being contacted at short notice to work (on some occasions), then we would love to hear from you.
About you:
You will need to have the right balance of knowledge and experience with excellent interpersonal and customer-facing skills and will be available to work at short notice. You ideally will reside in North Kensington or nearby, and will be committed to working for a charity supporting and enhancing the lives of people in the local community.
Key responsibilities of the role include but not limited to:
Administration:
- Handling general administrative tasks such as data entry, filing, photocopying, and document preparation.
- Assisting with office organisation and supply management.
- Diary management.
- Respond to enquiries (internal and external).
Receptionist:
- Provide a professional and friendly welcome for all visitors to the building.
- Manage meeting room bookings.
- Set-up and clear-down meeting rooms.
- Receive and respond to incoming calls.
- Open and close the building at the designated times each day.
- Sort and distribute post.
- Signpost safeguarding concerns in line with the safeguarding policy.
Events Support:
- Provide administrative support and excellent customer service.
- Preparing rooms/areas for meetings and events, including the moving of equipment such as tables and chairs.
- Provide support on event day.
Knowledge and Experience:
You will have experience in one or more of the following roles:
- Administration.
- Event support.
- Receptionist.
Personal Skills:
- Reliable and flexible.
- Confident communicator.
- Excellent organisational skills with a high attention to detail.
- Can proactively support colleagues in delivering a successful event.
- Can take the initiative to get things done.
- Proactive attitude with good problem-solving skills.
- Customer focused, with the ability to provide a friendly and efficient service to customers, staff and community members.
- Good IT skills, including MS Office Word and Outlook.
- A willingness to learn, where needed.
- Ability to work independently and as part of a team in culturally diverse environment.
- Connection to or significant understanding of the local area and its social, cultural and political heritage would be highly desirable.
- Commitment to living out the Westway Trust values including placing the community at the centre of all we do.
- Demonstrable understanding of, commitment to, and promotion of equality of opportunities, diversity and inclusion.
Benefits of working with us:
- Great location in the heart of Portobello, North Kensington
- Investor in People (IiP) employer
- Free gym membership at health club one minute walk from the office
- Pension scheme
- Life Assurance
- Free eye test voucher
The application deadline is Tuesday 24 June when applications will be reviewed and shortlisted for interview. However, we reserve the right to close the application early (an early application is strongly recommended) or re-open the advert at any point should we wish to.
We exist to work together with the local community to enable North Kensington to thrive.





The client requests no contact from agencies or media sales.
Job Title: Community and Events Assistant
Location: Flexible - travel to London-based office, fundraising and industry events required occasionally
Contract type: Permanent
Salary: £28,216 per annum
Hours: 37.5 hours per week
Closing date: Monday 30th June, 23:30
Interviews to be held 9 – 11 July
Are you a positive and open-minded individual who has great time management and organisational skills, enjoys communicating with a variety of people and is keen to learn and develop a career in fundraising? Then join Shelter as a Community & Events Assistant and you could soon be part of our welcoming and supportive Supporter Experience team.
About the role
This is a great opportunity for someone to learn more about community and events, and to develop a career in fundraising.
The main objectives of the Assistant role will be to provide excellent supporter care (building relationships and giving fundraising and event support and advice) to Shelter’s fundraisers and administrative support to the department.
Role specifics
As a key member of Shelter’s Community & Events team, you’ll be the first point of contact for our fundraisers, providing tailored support, advice and materials across phone, email, post, web and social channels, while ensuring accurate records, smooth communications, and newsletters. You’ll contribute to improving the supporter experience by helping develop fundraising resources, gathering case studies, and assisting at events and collections, often supervising volunteers with clear guidance and support (occasional evening and weekend work required, with time off in lieu).
You’ll also manage stock of fundraising materials, coordinate replacements through suppliers and internal teams, and provide essential administrative support, including data entry and financial processing (training provided). To thrive in this role, you'll need strong communication skills, a proactive mindset, excellent time management, and a sharp eye for detail. A flexible, can-do attitude is essential, as is a willingness to stay busy, get involved across the team’s varied work, and embrace learning opportunities to deepen your understanding of the charity sector and Shelter’s vital mission.
Apply to be part of our team and be the change you want to see in society.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About the team
This role sits in the Community & Events department, which is made up of the Community Fundraising, Mass Participation, Digital Fundraising and Supporter Experience teams. Across the team, we look after a wide variety of fundraising activities which encourage supporters to raise money and provide them with excellent support to do so.
How to Apply
Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. The supporting statement should include your responses to the points in the ‘About You’ section of the job description of no more than 350 words each.
Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviours below in your responses:
- We prioritise diversity and have an inclusive and open mindset
Any applications submitted without a supporting statement will not be considered.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
Safeguarding statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Supporter Experience Assistant
Location: Rotherham
Salary: £23,875 per annum
Rotherham Hospice is a charity dedicated to the people of Rotherham, offering specialist palliative and end of life care to their community since 1996.
The Role
The Supporter Experience Assistant is the first point of contact for supporters and administration tasks. Offering a high level of support, guidance, stewardship to supporters whilst implementing the operational delivery of all departmental transactional requirements related to the delivery of their fundraising and retail activities.
This is a pivotal role in ensuring supporter care and administrative excellence is achieved and maintained in an accurate and timely manner and that all queries are responded to quickly and consistently. Working collaboratively with colleagues from various departments including the finance team the Supporter Experience Assistant will undertake a team proactive approach to all aspects of delivery and immediately identify any potential risks and issues which will jeopardise supporter care and administrative excellence.
Key Responsibilities:
- Act as a main point of contact in relation to supporter queries and administration tasks, reacting to all incoming queries in a positive and proactive manner.
- Assess supporter needs and offer help and support to minimising the need for multiple point of contact.
- Accurate and timely recording of donations and donor details on their supporter database.
- Be proactive in offering alternative ways to support the charity.
- Providing advice and support to member of the public trying to support the Hospice including problem solving with digital platforms, booking events, processing donations, booking collections/deliveries etc.
- Be proactive in growing supporter engagement, income generation and ensuring add on fundraising methods are captured i.e. gift aid, consents etc.
- Ensure regular provision of accurate income generation records in a timely manner on areas including but not limited to: Stock, Shops, Community, Corporate, Trusts & Foundations, Events, Individual Giving and Lottery.
- Effectively manage all data inputting, administrative and supporter care tasks within the department including maintaining accurate records of donor details and donations made, both digitally and paper based to ensure consistency and accuracy in a timely manner.
- Promote the services of the department at all appropriate opportunity.
- Assist with the management of all databases/CRM systems to enable accurate reporting measures to be undertaken.
- Maintain files and documents, archiving duplication and unnecessary files, where appropriate.
- Undertake regular file audits.
- Respond to all administrative queries and requests in a timely manner.
- Assist with the management of the department email inbox responding to contact requests and distributing the workload to relevant team members.
- Undertake any additional activities elsewhere in the charity as required and within your capability.
- Report any concerns or possible improvements to the relevant Head of Department.
- Support and attend the Hospice events and appeals.
Skills and Qualifications
- At least 2 years’ experience in a customer service environment
- Previous experience in fundraising
- IT literate
- Strong understanding of fundraising principles and techniques
- Excellent communication and interpersonal skills, with the ability to engage and inspire donors through written and verbal communication
- Experience working with CRM systems.
Benefits
- Holidays: A work-life balance is important for everyone, which is why they offer all employees 30 days annual leave per year (plus bank holidays), plus an additional day’s leave in every 5th year.
- A supportive & comfortable working environment: Their Hospice is a calm and compassionate place to work, full of inspiring people who support one another.
- Hassle-free parking at no cost: No one is more than a couple of minutes’ walk from the Hospice.
- Great meals & drinks: Because their culinary team prepares food for patients 24/7, they cook for them too. Buy a lovely lunch with 50% off without even leaving the building.
- Reassurance: Whilst the here and now is important, they all think about the future. They offer employees a 6% pension after probation and a Life Assurance scheme which will pay 4x your annual salary should you die whilst working in their service.
- Training & development: Every employee will be supported with their training and development needs and will be regularly supported by their line manager.
- Competitive Pay Enhancements: Join their team and benefit from a 25% pay enhancement for evening and weekend shifts, plus double pay for bank holidays.
To Apply
If you feel you are a suitable candidate and would like to work for this reputable organisation, please do not hesitate to apply.
The Youth Endowment Fund
Senior Research Manager (Toolkit)
Reports to: Head of Toolkit
Salary: £52,700
Contract: 2-year fixed term contract
Location: Central London, Hybrid*
Closing date: 27th June 2025
About the Youth Endowment Fund
We’re here to prevent children and young people becoming involved in violence. We do this by finding out what works and building a movement to put this knowledge into practice.
Last year, 244 people in England and Wales tragically died after being assaulted with a knife. Of these, 32 were children. Every child captured in these numbers is an important member of our community and society has a duty to protect them. Even beyond knife crime, we know that the fear of violence has a terrible effect on children’s daily lives.
The Youth Endowment Fund exists to try and permanently change things. To succeed, we must build an exceptional body of knowledge about violence affecting young people and how we reduce it. This knowledge has to be both rigorous and highly relevant to those making decisions about how to support vulnerable young people. We need to find out what works and what doesn’t through evidence synthesis, data analysis and qualitative research into children’s lives. We then need to convert this into highly accessible content on what works, how delivery organisations need to change their practice and how the systems they operate in need to be reformed.
About the Toolkit Team
The Toolkit team is at the heart of our work to spread knowledge of what works to prevent children becoming involved in violence. We want research to lead actual changes in outcomes for children.
Our flagship resource, the Toolkit, is a free, online resource that summarises the best available evidence about the effectiveness of various approaches to preventing children becoming involved in violence. It explains the evidence, how confident we can be about the findings, and provides actionable guidance to help policy makers, commissioners, and practitioners to turn evidence into action. The Toolkit is influencing real world policy and practice: the Home Office requires Violence Reductions Units to allocate at least 30% of their funding to interventions that have an impact rating of ‘high’ or ‘moderate’ in the Toolkit. Over half of Youth Justice Services use the Toolkit to align their work with the latest available evidence. Our Change team use the Toolkit to influence systems, policy and practice across children’s services, education, health, neighbourhoods, policing, youth services and youth justice.
The Toolkit is a live resource that currently contains 35 approaches to violence prevention, and we will add at least ten updates to the content this year. New research is published every day around the world. We collate relevant studies in our YEF programmes evidence and gap map and YEF systems evidence and gap map, and we collate study results in our Effect Size Database. We are working in partnership with the National Children’s Bureau and the EPPI Centre to implement new technology and to use machine learning to create a ‘living platform’, that contains relevant studies and their results in one place. This is an exciting development that will significantly speed up our production of systematic reviews and meta-analyses to keep the Toolkit up to date.
Key Responsibilities
The Senior Research Manager will be an essential part of the YEF Toolkit Team and will develop a portfolio of impactful projects. The core of your role will be leading the commissioning of evidence synthesis, using our new methodology, across a range of topics and producing Toolkit content.
You will:
Commission new systematic reviews.
- You will lead the commissioning and management of systematic reviews of the evidence through our Toolkit and Evidence Synthesis Partners: the National Children’s Bureau, the EPPI Centre, and the Race Equality Foundation. This will involve scoping and prioritising violence prevention approaches, convening expert advisory groups, reviewing research protocols and technical reports, and ensuring that research products produce actionable insights.
Write accurate and actionable summaries of evidence for the Toolkit.
· You will use findings from evidence synthesis to write new summaries for the Toolkit, and to inform YEF’s guidance and implementation resources.
· You will ensure that Toolkit content is only ever easy-to-understand and written in plain English with incredible clarity.
·You will collaborate with our Research team and our Change team to feed insights from the evidence into systems, sector and practice guidance.
Lead Toolkit communications.
· Collaborating with the YEF Communications and Public Affairs team, you will produce accurate social media content, blogs, and briefings on new Toolkit content to facilitate accurate journalism and press coverage.
Become an expert on the Toolkit.
· You will be an advocate for Toolkit evidence, and you will ensure insights from this evidence are accurately communicated to policy makers and practitioners. You will do this by delivering presentations on Toolkit evidence and providing briefings.
· You will also ensure YEF colleagues are up to date on the topics and content in the Toolkit by providing training and updates internally and sharing guidance about how to accurately explain the evidence.
About You
You are this sort of person:
· You want to play a significant part in reducing children and young people’s involvement in violence. You care about having an impact.
· You share our belief that an evidence-based approach is our best hope of preventing violence. You are fascinated by research, but you’re not just interested in research for its own sake. You want to achieve actual changes in outcomes for children.
·You’re a confident reader of research and have strong critical appraisal skills. You know when research can be trusted and when it can’t and can confidently articulate your views on the strength of research. You might have gained this expertise through your academic studies, research, or professional experience.
· You have a proven track record of commissioning or conducting high-quality evidence synthesis. You have a good understanding of these methods and can discuss the pros and cons of them. You might have gained this expertise through your academic studies, training, research or professional experience. You can scrutinise a budget to ensure it provides value for money.
· You have at least three years’ experience working in a role that required you to think about research. This could include a range of roles in policy, academia, funding, and practice.
· You write in a way that people easily understand. You have that rare skill of writing in plain English. You have experience of translating complex research findings into plain writing that everyone can understand.
· You have excellent project and time management skills. You can work independently, quickly, and to a high standard.
·You are good with people. You are comfortable working with a wide range of people, including senior academics and other research experts, children and their families, practitioners, and policy makers. You’re able to provide constructive challenges when required.
·You learn fast but remain humble. You like learning. You are very good at synthesising information. You know how much you don't know and that you can always learn more.
·You work well in a team. You care more that good things happen than who gets the credit. You support your colleagues to produce excellent work.
·You’re committed to equality, diversity and inclusion. You believe and act in a way that celebrates and encourages a range of experiences, views and values.
You may have:
·A good level of knowledge and understanding of crime or violence. You know the facts, understand the issues, know the key people, and can discuss the theories. You’re knowledgeable on this topic and very at ease discussing it with experts. Alternatively, you might have a strong understanding of a relevant area such as education, youth work or social care.
·Confident public speaking skills. You’re an excellent verbal communicator. You’ve delivered dozens of talks on complex topics. You’re calm and confident when answering challenging questions.
While it’s not a criterion, we’re especially interested to hear from applicants who have lived experience of violence.
It’s also important to us that the people we hire do not discriminate. We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or socioeconomic background.
Hybrid Working
The office is based in Central London. Those living in and around London are expected to be in the office for a minimum of 2 days per week. If you live outside of London and work remotely, you’ll be expected to work from the London office 2 days per month.
To Apply
To apply, please send a CV and cover letter, and complete the monitoring form click on "Apply for this" button by 27th June 2025.
When applying for this role, please ensure that your cover letter can answer, within a maximum of 1000 words, the following questions:
1. Briefly describe the key evidence synthesis projects that you have undertaken or commissioned and be clear about the role you played in the work.
2. Provide some clear examples of products, presentations, events, or other materials that you have produced to help explain complex research evidence to policymakers, commissioners, and practitioners.
You will also be required to provide proof of your eligibility to work in the UK. As part of our commitment to flexible working, we will consider a range of options for the successful applicant. All options can be discussed at interview stage.
Interview Process
Interviews will take place in the week commencing the weeks commencing 7th and 14th July.
If you are invited to interview, we will send you a systematic review ahead of the interview and we will ask you to prepare a 10-minute presentation to explain the main strengths and weaknesses of the review and its conclusions.
Benefits Include
- £1,000 professional development budget annually
- 28 days holiday plus Bank Holidays
- Four half days for volunteering activities
- Employee Assistance Programme – 24hr phone line for free confidential support
- Volunteering days - 4 half days per year
- Death in service - 4 times annual salary
- Flexible hours. Core office hours 10am – 4pm
- Financial support including travel and hardship loans
- Employer contributed pension of 5%
Personal Data
Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.
We exist to prevent children and young people becoming involved in violence.

The client requests no contact from agencies or media sales.
Philanthropy & Alumni Engagement (P&A) provides a fundraising and alumni engagement function in support of King’s College London. We are proud to work with colleagues across the university and its health partners to help them serve society through world-leading education, research and healthcare. Our work also includes a partnership with the Maudsley Charity in support of children’s mental health initiatives between the university’s Institute of Psychiatry, Psychology and Neuroscience and the South London & Maudsley NHS Trust.
We are a committed team that brings together fundraisers working across different channels, alongside colleagues who promote King’s College London’s engagement with its worldwide alumni community. Our work is underpinned and enhanced by a range of dedicated professionals in supporting areas covering proposition development, supporter engagement, supporter operations and business operations.
We have an impressive, well-established track record of success in securing support that allows the university and partners to deliver on their missions. This includes our global, award-winning World Questions: King’s Answers campaign, which set the standard in the sector and enabled us to raise substantial funds to help tackle some of the world’s biggest challenges. Ambitious and innovative, the team has won awards such as a CASE Platinum Award for Fundraising and a CASE Gold Award for Donor Relations and Stewardship. We are strongly values-driven with a focus on sustaining an excellent and supportive culture, which we see as key to creating a successful team that can support the university and its partners in making a real and positive difference to the world we live in.
More on King’s College London
King’s College London is an internationally renowned university delivering exceptional education and world-leading research. The university is dedicated to driving positive and sustainable change in society and realising our vision of making the world a better place. Through its commitment to exceptional education, impactful research and genuine service to society, King’s College London is creating positive change in its communities, both in London and on the world stage. The Strategic Vision 2029 looks forward to King’s College London’s 200th anniversary in 2029 and sets out ambitious plans in five key areas:
· Educating the next generation of change-makers;
· Challenging ideas and driving change through research;
· Giving back to society through meaningful service;
· Working with our local communities in London;
· Fostering global citizens with an international perspective.
About the role
We're seeking an exceptional Head of Prospect Research to lead our talented research team through this pivotal period of growth and innovation. This is your opportunity to:
· Shape the future of philanthropic giving at one of the world's leading universities
· Lead a high-performing team that drives strategic fundraising decisions
· Play a critical role in an ambitious campaign with transformative potential
· Build relationships with senior stakeholders across King's and our partner institutions
· Develop innovative approaches to prospect research in a dynamic higher education environment
We are offering you:
· The opportunity to play a pivotal role in an ambitious fundraising campaign
· A collaborative and supportive environment where your expertise will be valued
· Flexible working arrangements that balance on-site collaboration with remote productivity
· The chance to work with world-leading academics and healthcare professionals
· A diverse and inclusive community where differences are celebrated
You will be a strategic thinker with a passion for enabling philanthropic success through insightful research and analysis, bringing the essential skills listed below. If you're ready to lead a dynamic research function that enables transformative philanthropy, we'd love to hear from you. Together, we can build relationships that will change lives and make a lasting impact on society.
This is a full time (35 Hours per week), and you will be offered an indefinite contract). P&A has a hybrid working approach, with a minimum of 40% of time in the office. Typically, this equates to two days per week, but we’re very happy for colleagues to be in more frequently if they so wish.
About You
To be successful in this role, we are looking for candidates to have the following skills and experience:
Essential criteria
· Demonstrable experience of successful prospect research within academia or not-for-profit sector
· Experience and understanding of data analysis, statistical methods and prospect management techniques to support philanthropic income generation
· A sound understanding of the Data Protection Act, and proactivity in maintaining awareness of the developing principles of the General Data Protection Regulation in the UK
· Collaborative approach with demonstrable ability to build and sustain effective working relationships, exhibiting a strong focus on service to stakeholders
· Experience of managing and developing high-performing teams, including transferring skills to others, and mentoring junior staff
· Proven ability to communicate confidently and professionally with senior leaders, academics, and other high-level stakeholders
· Strategic vision with a proven ability to identify new opportunities for developing fundraising programmes
Desirable criteria
· A sound understanding of the role of alumni relations and fundraising within universities
· Awareness of current issues in Higher Education and the philanthropy sector
· Strong analytical skills with the ability to apply knowledge creatively and share the insight through strong presentation skills
· Experience of contributing to institutional gift acceptance or ethical review processes
Further Information
We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community. In P&A we want to build a diverse team, which represents the communities served by the organisations we support.
We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's. We are open to discussing flexible working arrangements, including part-time, compressed hours and/or job shares, as appropriate and in the context of the business needs associated with the role.
Closing date: Sunday 22 June 2025.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
The Trauma-Informed Programme Manager will lead the development, implementation, and evaluation of trauma-informed practice across the organisation. This role is responsible for embedding trauma-informed approaches within service design, staff development, and partnership work. The post-holder will champion best practice in supporting our beneficiaries, our staff/ volunteers impacted by trauma, building internal capacity and influencing wider systems change.
Key Duties and Responsibilities
Lead, and manage trauma-informed initiatives, ensuring alignment with organisational strategy and trauma-informed principles.
Oversee project planning, risk management and reporting to ensure the effective delivery of all programme objectives.
Contribute to organisational policy development, ensuring policies are trauma-informed and inclusive.
Organisational Development
Embed trauma-informed practice across our services through policy review, reflective supervision models, and systems design.
Support a positive organisational culture grounded in safety, trust, collaboration, and empowerment.
Training & Workforce Development
Support training and learning programmes on trauma-informed care and practice.
Build Trustee, staff and volunteer confidence in identifying and responding to trauma using evidence-based approaches.
Coordinate reflective practice sessions and peer learning opportunities.
Partnership and Collaboration
Act as a subject matter expert on trauma-informed practice in external partnerships, multi-agency forums, and strategic networks.
Engage service users and communities in co-producing trauma-informed strategies and feedback mechanisms.
Provide capacity-building support to partner organisations as needed.
Monitoring, Evaluation & Learning
Develop outcome frameworks and indicators for trauma-informed practice.
Monitor impact and collect data using quantitative and qualitative tools.
Produce reports, case studies, and learning briefs for internal and external stakeholders.
Safeguarding & Wellbeing
Promote a culture of safeguarding that recognises the impact of trauma and adversity.
Work closely with safeguarding leads to ensure consistent and trauma-aware safeguarding practices.
Champion Trustee, staff and volunteer wellbeing and lead initiatives that support resilience and emotional safety in the workplace.
Please submit your CV and supporting letter (max 2 A4 pages) outlining how your experience aligns with this role by close of business Monday 23rd June 2025.
Interviews taking place w/c 30 June 2025
For an informal chat please contact Darren Tobin
Previous applicants need not apply.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Centre Support Assistant
Harrogate, North Yorkshire
Part-time, 22.5 hours per week, some evening and weekend work may be required
We are committed to paying the Real Living Wage.
About Us
Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.
Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer.
Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.
As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.
The Benefits
We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, free onsite parking and a whole lot more.
We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Donations Sorting Assistant, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen.
The Role
We are currently looking for two Centre Support Assistants to join our Retail, Services and Operations team.
The role will be interesting and varied and will provide support across departments to ensure the centre is able to operate efficiently and effectively 7 days a week. We recognise that this a varied role and all appropriate training will be provided, to ensure you possess the knowledge to effectively operate as part of all our customer facing teams, as well as within our donation centre.
Reporting to the Centre Manager, as Centre Support Assistant, your primary role will be to provide a professional and warm welcome to the Yorkshire Cancer Research Hornbeam Centre. You will undertake administrative tasks to support the delivery of the Active Together Harrogate service and the smooth running of the centre. You will also provide cover across our Donation Centre, Delivery Team, Café and Hornbeam Shop as required.
Specifically, you will:
- Help create a welcoming, professional atmosphere and deliver high standards of customer service for all donors, customers and supporters.
- Establish good working relationships with all visitors to the centre.
- Show responsibility for personal health and safety and security, and that of others in the conduct of the role.
- Take ownership of all workplace areas ensuring a high standard of presentation, cleanliness and functionality throughout.
- Respond to and report safeguarding concerns in line with Yorkshire Cancer Research safeguarding policy and procedures.
- Communicate in person, by phone or in written communication to provide information about the Active Together service and wider charity.
- Support Active Together service users to navigate the service and sign-post to approved educational, health and wellbeing resources as necessary, ensuring information is up to date.
- Process referrals and questionnaires, handle eligibility queries and bookings, working closely with the Service Manager and delivery team to ensure consultations and classes are appropriately booked.
- Follow all policies and procedures to contribute to the smooth running of the Donation Centre.
- Ensure donations are sorted and stored appropriately and in-line with Yorkshire Cancer Research procedures.
- Accompany a member of the team to carry out deliveries and collections of furniture and goods across Yorkshire, to and from shops and customers, including disposal of waste materials.
- Assist in all aspects of running our café at Hornbeam Park, including opening and closing procedures, food production, preparation of hot drinks, till operation and cleaning tasks.
- Assist in all aspects of running our shop at Hornbeam Park, including merchandising, till operation and cleaning/tidying tasks.
About You
To be considered for this role, you will need:
- To ideally be educated to GCSE standard including Maths and English.
- To have previous experience in a customer facing role and a high level of commitment to customer care is essential.
- To have proven administration experience and experience of maintaining accurate records is essential.
- To have high computer literacy with comprehensive knowledge of Microsoft Office applications, especially Word, Excel and Outlook.
- To be up to date with safeguarding and confident in raising any concerns.
- To have a good knowledge of GDPR requirements and how to apply them is essential.
- To enjoy delivering excellent customer service and customer/supporter interaction.
- To be happy to work independently and ask for support where this is needed, but also like to both work with and support colleagues as part of a team working towards a common goal.
- To have excellent communication skills, both verbal and written, with an ability to use active listening skills, and write professionally and appropriately for a range of diverse audiences.
- To have strong organisational skills and a high level of accuracy and attention to detail.
- A willingness to complete our pre-employment checks (to be undertaken once the role is offered and accepted) which include:
- A check on your employment history by seeking two references
- A check on your eligibility to work in the UK as per the Immigration, Asylum and Nationality Act 2006
- A DBS check
Please note, this role is not eligible for a visa sponsorship.
Application
Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.
To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 18 June 2025. Please read our privacy notice before applying.
Yorkshire Cancer Research is a responsible and flexible employer. We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.
We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us via our website.
The client requests no contact from agencies or media sales.
We are seeking a dynamic and experienced strategic lead to drive the next phase of our Right to Health campaign. This new role will work with our experienced and well respected team and our extensive network, to make the political case for the better legal recognition and real-world protection for the right to health.
An ideal candidate
You will be a passionate and experienced advocate for health, human, social or environmental rights, committed to driving meaningful change in the UK. You will bring proven expertise in leading policy, advocacy, or parliamentary engagement work - ideally within health, human rights, social or environmental justice sectors - and thrive in building strong, strategic relationships with government, civil society, and community stakeholders.
You have a good understanding of the structural causes of health inequality and the power of human rights frameworks to address them. You will know how the UK political and parliamentary systems work, and you are skilled at influencing these processes through clear, compelling narratives backed by evidence.
You are able to communicate with clarity and impact, tailoring your message to diverse audiences - from policymakers to grassroots activists. You are confident working independently and collaboratively within a small, flexible team, balancing strategic vision with practical delivery. Your approach is solutions-focused, inclusive, and grounded in the lived realities of people affected by health inequalities.
Most importantly, you are motivated by the opportunity to join a dynamic and well respected organisation and lead a strategic campaign that challenges the status quo and contributes to a fairer, more just UK.
You have the right to work in the UK and be able to work from home in London or within easy reach of London. A minimum of weekly attendance in London will be required.
This opportunity is open to applicants wishing to deliver the work on a self-employed freelance or employed basis.
For application, please complete:
- the Application Form
- a CV outlining your career (including paid and unpaid work), with any academic and professional qualifications, to date.
Applications that do not include both documents will not be considered.
About Women in Prison
Women in Prison is a national, women-led, feminist organisation. We deliver front line support to women harmed by the criminal justice system, through our work in prisons, in the community and ‘through the prison gate’ as they resettle back into their communities. We also campaign for systems change that addresses the root causes of offending, reduces the harmful impact of prison, and creates workable, community-based alternatives to imprisonment.
Job Description:
Job Purpose:
To lead the operational delivery of Women in Prison’s services across Wandsworth, Sutton and Merton, including the management of the Wandsworth Hub and line management of two Advocates. This role ensures the delivery of high-quality, trauma-informed support for women affected by the criminal justice system and will also support the development and integration of a new South London-based project focused on women who have had children removed or are at risk of child removal.ma
Key Responsibility Area
- Lead operational delivery of the South London Women’s Hubs, ensuring trauma-informed, high-quality support for women affected by the criminal justice system.
- Provide strong leadership to staff teams, fostering a culture of learning, inclusion and accountability
- Ensure quality assurance and compliance through effective systems, data oversight and reporting
- Develop and maintain strong partnerships with key agencies to enhance support pathways and systemic impact
The client requests no contact from agencies or media sales.
Our Volunteer Experience Team supports all administration activities relating to volunteering good practice throughout the SSAFA volunteer journey, with a specific focus on recruitment and retention of volunteers.
You will regularly communicate and engage with a range of stakeholders across the organisation to enable a smooth-flowing volunteer recruitment process and ongoing support to volunteer teams, contributing to the creation of a positive volunteering experience. You will support both potential and existing volunteers, our volunteer managers and volunteer teams, through the provision of high standards of customer service and a person-centred approach.
This role will routinely involve maintaining our volunteer database systems and volunteer records, administering our vetting processes, and engaging with volunteers and teams to provide advice and support (through email, phone call and MS teams meetings).
This is an exciting time at SSAFA as we continue to evolve our service delivery models to reach more beneficiaries with impact. This includes the introduction of our new Volunteer Management System (Go Assemble) and development of processes and good practise to enhance and improve the SSAFA volunteer experience.
This is a great opportunity to develop skills and experience in supporting volunteers through their journey and contribute to our developing work in creating a positive volunteer experience.
About the team
The Volunteer Experience team brings together a breadth of skills and experience and we thrive on the opportunity to support each other, learn from each other and work together to provide support to SSAFA’s network of volunteers and volunteer teams. You will be joining the team at a time of change across the organisation and we embrace ideas and suggestions as our support service evolves to meet present and future volunteering needs.
About you
This role is a great first step into the world of volunteer support services and is built on providing first class customer service with a person-centred approach to supporting our volunteers and teams across the organisation. Experience in providing administrative services and following processes with an eye for detail are key to undertaking this role, along with the ability manage and prioritise workload effectively. Excellent interpersonal skills are at the core of this role along with good communication skills, comfortable communicating by email, phone and face-to-face via MS teams. On top of this you will need to demonstrate an ability to use IT software systems such as Microsoft Office and database systems to ensure information is processed in an accurate and timely way across SSAFA’s systems.
Whilst it’s not a necessity, experience of volunteering or working with volunteers would be advantageous. If you have a passion for volunteering, share SSAFA’s values and have a true commitment to diversity and inclusion please follow the instructions at the end of the advert to start the next step in your career.
About SSAFA
SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.
SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.
Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
Recently unsuccessful candidates need not reapply
Closing date: Midnight of 15 June 2025. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.
Interviews: Week commencing 23 June 2025.
As part of the selection process, you will be required to complete an assessment.
Our vision A society in which the Armed Forces, veterans and their families can thrive.

Quest for Learning is an education charity on a mission to close the gap for primary school children in Oxfordshire who are falling behind - often due to complex and compounding disadvantage. Many of the children we support are growing up in poverty, with limited access to books, low parental literacy, and challenging home environments. Some face health inequalities, live in areas affected by crime, or have recently arrived in the UK as refugees or asylum seekers.
We work closely with schools to provide targeted, high-impact literacy and numeracy programmes that give these children the chance to catch up, thrive, and believe in their potential. On average, our small-group tutoring helps pupils make 13 months of progress in just 10 hours - building not only essential skills, but also confidence, motivation, and a renewed sense of possibility.
The impact extends well beyond the classroom. By supporting children early, we help prevent the need for more complex and costly interventions later in life, from mental health support to exclusion and social care. Our work contributes to stronger, fairer communities by giving every child the foundation they need to participate fully in society. In doing so, we are advancing social sustainability and helping to meet global goals such as the UN Sustainable Development Goals for Quality Education, Reduced Inequalities, and Good Health and Wellbeing.
About the role
We're looking for a dynamic, relationship-focused, and highly organised individual to oversee our teaching programmes, school partnerships, and tutor network.
This role is crucial to ensuring our programmes are high-quality, well-managed, and meeting the needs of schools. You will be the first point of contact for schools, building strong relationships with headteachers and SENCOs, and ensuring that we offer the right support at the right time.
You will manage our team of tutors, ensuring they have the resources, training, and support needed to deliver our programmes to the highest standard. You will also oversee safeguarding and the measurement of programme impact, working closely with the fundraiser to ensure we have strong data for funding applications.
If you have experience in education, relationship building, programme management, or charity leadership, and you’re passionate about ensuring all children get the support they need, this role is for you.
Key responsibilities
School relationships and programme development (account management)
- Develop and maintain strong relationships with schools and other stakeholders, ensuring our programmes align with their needs.
- Be proactive in identifying opportunities for growth, understanding school funding challenges, and positioning Quest for Learning as a key partner.
- Stay abreast of educational trends, school funding pressures, and local needs, using this market intelligence to shape programme delivery and ensure our offer remains relevant, impactful, and responsive to the challenges schools and pupils face.
- Support marketing efforts by sharing impact stories, case studies, and insights from schools.
- Support and develop approaches that foster meaningful engagement with parents and carers, helping them to feel confident and involved in their child’s learning journey.
- Maintain a strong understanding of school funding arrangements (e.g. National Funding Formula, Pupil Premium, EHCP funding), using this knowledge to position our programmes effectively and align with school priorities.
Tutor management and quality assurance
- Manage the tutor team, ensuring high standards of teaching and professionalism.
- Oversee tutor recruitment, training in programmes, and performance management.
- Ensure tutors are properly equipped with resources and training to deliver high-quality sessions and further relationships in schools.
- Provide pedagogical guidance and support to tutors where needed, drawing on strong educational knowledge to help resolve teaching queries or challenges.
- Actively develop the tutor pool, ensuring we have the right expertise and capacity across Oxfordshire.
Programme coordination and delivery
- Oversee the scheduling and logistics of our tutoring programmes, ensuring smooth delivery and efficient coordination of tutors and bookings.
- Ensure end-of-programme reporting is completed by tutors and shared with schools and other necessary stakeholders.
Safeguarding (Designated Safeguarding Lead - DSL)
- Act as the DSL for Quest for Learning (once trained) with support from the Chief Executive as Deputy Designated Safeguarding Lead, ensuring all safeguarding policies and processes are followed.
- Train tutors in best safeguarding practices and ensure incidents are properly reported and recorded.
- Liaise with schools and external agencies where necessary.
Impact measurement & fundraising support
- Ensure a strong framework of assessment and impact measurement for pupils and our programmes.
- Analyse and collate data on programme effectiveness, reporting to the team.
- Work with the fundraiser to provide teaching-related content for funding bids and reports.
Person specification
Essential:
- Strong experience in account management, partnerships, or relationship management (preferably in education or the charity sector).
- Experience working in education or service delivery (e.g. as a teacher, tutor, or programme manager).
- Strong pedagogical knowledge and the ability to support tutors with teaching-related queries.
- Excellent people skills, able to build relationships with schools, tutors, and funders.
- Highly organised and proactive, with strong project management skills.
- Strong ability to problem-solve, take initiative, and manage multiple priorities.
- Understanding of safeguarding in education (or willingness to train as a DSL).
- Ability to gather and analyse data to measure impact.
Desirable:
- Good understanding of school funding streams and financial pressures in the primary sector, including national funding formulas, pupil premium, and SEND-related funding (e.g. EHCPs).
- Experience managing a team (e.g. teachers, tutors, or volunteers).
- Experience in developing education programmes or training.
- Familiarity with funding applications and impact reporting.
- Knowledge of the Oxfordshire school landscape.
Why join us?
- Make a meaningful difference beyond the classroom. This role is perfect for experienced educators - whether you’re a teacher, SENCO, literacy lead, or school leader - looking to apply your expertise in a more flexible, strategic, and mission-driven setting.
- Stay connected to what matters: improving outcomes for disadvantaged children and supporting high-quality teaching across schools.
- Enjoy a supportive team culture, hybrid working, generous leave, and the opportunity to help shape the future of a growing charity with a strong reputation in Oxfordshire.
- Bring your knowledge, build partnerships, and be part of something that’s both impactful and personally rewarding.
The client requests no contact from agencies or media sales.
The newly established Digital, Data and Technology (DDaT) Business Partnering team are the first point of contact for all Barnardo's colleagues to access expert advice and guidance for all DDaT enquiries and requests.
DDaT Business Partners align our plans with the charity's purpose and ensure our solutions enable colleagues to be successful in their roles. By fostering close collaboration, DDaT Business Partners deeply understand the needs of each part of the charity, feeding insight into DDaT solutions design and initiatives. They also facilitate effective communication between DDaT and stakeholders, translating complex concepts into useful intelligence. The Business Partners are the voice of our colleagues in our conversations, and the voice of DDaT when engaging across the charity. They also help our colleagues to make the most of the solutions we have, and undertake familiarisation activities and demonstrations to help colleagues improve their digital confidence.
The Senior Manager – DDaT Business Partner, will report to the Director of Digital, Data and Technology (DDaT) and will be a member of the DDaT Leadership Team. The post holder will be responsible for establishing this new function, recruiting and leading the Business Partners, and growing organisational awareness of the purpose and benefits of DDaT Business Partnering.
The post holder will be responsible for engagement with Assistant-Director-level and above stakeholders, recruit the new Business Partners, align working practices with the new DDaT Operating Model, identify engagement opportunities and all other similar practices to establish this new function. The post holder will then lead the team in undertaking day to day business partnering activities.
The client requests no contact from agencies or media sales.
Do you have experience in generating and sustaining charitable giving from individuals and nurturing a Friends scheme in the Arts education sector? Are you passionate about choral singing and its power to change the lives of children and young people and can you successfully advocate on our behalf to potential major donors?
The primary focus for the new role is to generate sustainable charitable giving from individuals, maintaining and growing our Friends memberships and developing significant income from major donors. We will also welcome input on stewardship of trusts and foundations if this is also your area of expertise.
We are a leading choral singing organisation and run residential summer courses for children and young people. Our artistic director, Ralph Allwood, founded the organisation 45 years ago, since when over 10,000 young people have benefited from our life-changing courses. Nowadays, around one third of students receive generous bursary support to attend a course and we also work with a range of partner organisations to encourage even more young people from diverse backgrounds to take part in our choral singing courses. We want to secure the future of the organisation and increase the number of students we can support by significantly growing our individual giving.
We are looking for an experienced fundraiser to work up to 2 days per week on a freelance basis to help us move up a gear or two in terms of our fundraising, specifically to develop private giving from our extensive alumni network and the many successful individuals who feel music education at a young age made them the person they are today.
We have an office in central London but the job can be done remotely with occasional meetings with the General Manager, either in person or virtually.
Key information
Position: Head of Development, Friends and Major Donors
Reports to: General Manager
Key relationships: Artistic Director, Operations Manager, Assistant Director Rodolfus Choir, Communications Manager & Artistic Adviser, Chairman and Trustees
Location: Working from home with occasional visits to the office at King’s Place, London and meetings with donors c. weekly
Main goal: To launch our 45th anniversary year development appeal and manage fund raising through individual giving, Friends memberships and legacy donations and pledges, growing our charitable income in line with our strategy.
About this role:
The main duties and responsibilities for the Heads of Development role are as follows:
INDIVIDUAL GIVING
· Maintain and build relationships with our donors, and identify new individuals who would like to see the Rodolfus Choral Foundation thrive
· Use our extensive alumni list to source and maintain donors
· Use contacts from the artistic director and trustees to generate new donors
· Ensure that our top and potential donors are well looked after and researched, passing on key information to the Artistic Director and, where appropriate, arranging meetings between him and our donors
· Organise and co-host special donor events in unique venues
· Plan and help organise membership events for donors
· Help establish a legacy giving scheme for Rodolfus
· Have overall responsibility for reaching individual giving targets
· Ensure that data is accurately kept in our database in line with GDPR, and is harnessed to support our fundraising efforts
STRATEGIC PLANNING & REPORTING
· Develop a five-year Fundraising Strategy
· Set ambitious but achievable targets for each year, within the overall Rodolfus budget
· Contribute new ideas and find new opportunities for fundraising
· Produce quarterly fundraising updates for the Trustees
· Produce a fundraising report for the annual accounts, identifying strengths, weaknesses and areas for development in the Fundraising Strategy
TRUSTS AND GRANT-MAKING BODIES
· Liaise with the General Manager to ensure a coordinated fundraising plan and targets, in keeping with the artistic vision for Rodolfus
· Proof and submit applications and be the point of contact for Trusts and Foundations (this work is currently supported by the General Manager and a fundraising consultant)
GENERAL
· Attend Team and Board meetings as required
· Be a passionate advocate at all times for Rodolfus
· Adhere to all legal requirements relating to the General Data Protection Regulation (GDPR) as well as all other company policies and procedures
· Create a positive work environment, underpinned by the organisation’s values
· The list of responsibilities is not exhaustive and may be reviewed from time to time by the Trustees.
· The appointee may be required to perform duties outside of this as operationally required and at the discretion of the Board.
ABOUT YOU
We are looking for someone who:
· Is able to foster excellent relationships with major donors
· is positive, proactive, hard-working, innovative and ambitious
· is numerate, analytical, organised and has attention to detail
· is friendly, approachable and collaborative
· happy working in a small but dedicated team
· happy to travel regularly when required for donor and team meetings
Essential Criteria:
· excellent interpersonal skills
· experience of developing positive relationships with donors
· proven success in securing major donations
· experience of prospective donor identification and initial approach
· outstanding communication skills, both spoken and written
· experience in budget management
· good attention to detail
· excellent personal organisation and time management
· experience of working efficiently and effectively on their own as well as in a team
· understands the arts sector
Closing date: Midday on 23rd June 2025
Interviews: First round interviews will be held online on w/c 30th June 2025
Second round interviews will be held w/c 7th July 2025
The client requests no contact from agencies or media sales.
We are looking for a new Office Manager to organise and coordinate administration duties and office procedures in the charity. Your role is to create and maintain a pleasant work environment, ensuring high levels of organizational effectiveness, communication and safety. You will be experienced with a variety of office software (such as email tools, spreadsheets and databases) and be able to accurately handle administrative duties.
As the central point of contact for everyone within our charity you will have an overview of many different things, an impeccable working knowledge of the charity and its aims, and will “pitch in” wherever necessary to ensure the charity operates smoothly.
This position is a permanent full time post (40 hours per week) which will be office based in Holderness House, 51-61 Clifton Street, London EC2A 4DW. The starting salary for the post will be £37,129.00 per annum.
Essential Skills
§ Line management of key administrative staff.
§ Management the office budget, including processing invoices.
§ Upkeep of the charities’ customer relationship management (CRM) system; providing support to users and troubleshooting issues.
§ Act as the lead manager for ensuring compliance with data protection principles, policy and legislation.
§ Training users of the CRM.
§ Serving as a point of contact for internal and external communications, including general enquiries, phone calls, emails, and correspondence.
§ Coordination of administrative support to other departments, such as managing fundraising supplies and posting them to supporters.
Please refer to the attached Job Description for further information.
Our charity
ACCT UK is a national youth charity dedicated to improving the life chances of young people. The Combined Cadet Force Association (CCFA) is a charity dedicated to the promotion of the ideals and activities of the Combined Cadet Force in schools. Together we want to ensure that every young person has the opportunity to learn new skills, build confidence and be inspired through their cadet experience.
We want to develop the youth leadership and training abilities of adult volunteers whilst also helping young people to access cadet activities through fundraising, grant-making, developing new resources and direct support.
We strongly believe that everyone benefits when you help young people to develop their character and values through activities that stretch and mature them. We also know that when young people engage with others at a range of levels in their communities it builds confidence and improves empathy for other’s lives.
Who we are
You will enjoy being part of our small team who work very happily together. By joining ACCT UK you will help us to reach more young people and make a greater difference and we look forward to working with you. We actively promote and encourage you to explore ideas that improve all aspects of the charity’s work in pursuit of its charitable aims.
What we can offer you
In addition to your salary, we offer all staff:
· Flexible working arrangements (you agree a working pattern with your line manager).
· The ability to work both from home and from our London office.
· Personal Accident Insurance, including loss of earnings cover and death benefit.
· 15 days of sick pay in any 12-month period (after 12 months employment - pro-rata for part time staff).
· A contributory pension scheme (you contribute at least 5% and we will contribute 10%).
· Good leave allowances (which are offered pro-rata for part time staff):
o 20 days annual leave plus Bank Holidays.
o Additional privilege leave, on set days each year, such as between Christmas and New Year.
o An additional five days of volunteering leave.
· Support for qualifications and personal development.
· Employee Assistance Programme.
· Season ticket loan.
· Railcard (if you are eligible)
· A caring and supportive team environment.
How to apply
Please send a covering letter that details how you meet the requirements of the job description along with a CV by Wednesday 25th June 2025. Please note, AI should not be used to produce either the covering letter or CV.
Interviews will be held on week commencing Monday 7th July 2025.
Please note that as a charity dedicated to improving the lives of young people, we require staff to make a declaration about any relevant convictions, undergo a Disclosure and Barring Service check. In addition, we will follow up references.
The client requests no contact from agencies or media sales.
Contract: Permanent, full time 37.5 hours per week
Salary: £25,787 - £27,886 per annum
Location: Radcliffe, Greater Manchester, M26 1NQ
Closing date: Monday 23 June 2025
Interview date: Wednesday 3 & Thursday 4 July 2025
We’re looking for a passionate and driven Assistant Manager – Client Services to help lead our work supporting people and pets across our Manchester rehoming, advice and behaviour unit. If you have a flair for client care and a love of animal welfare, this is your chance to make a real difference.
More about the role
Our Radcliffe-based centre is at the heart of Blue Cross’s work in Greater Manchester, providing vital services in a creative, community-focused way. We don’t have kennels or catteries on site, so we think differently to help pets and their people, from running a busy food bank to delivering rehoming and support services for a variety of animals.
As Assistant Manager – Client Services, you’ll be at the forefront of this work. You’ll:
- Lead the client services team to deliver exceptional care from first enquiry through to adoption or other support
- Work closely with the team to assess and admit pets, match them with the right adopters, and guide clients through every step of their journey
- Use data and insights to shape services and continuously improve client experience
- Collaborate with the local leadership team to meet targets and drive pet welfare outcomes
- Be hands-on with day-to-day operations including managing enquiries, prioritising admissions and promoting pets in our care
This is a permanent, full-time role, working full time at 37.5 hours per week on a rota that includes 1 in 3 weekends and bank holidays. The working day is from 8.30am to 5.00pm.
About you
You understand what it takes to match pets with new homes and are passionate about delivering an outstanding client experience. With a sharp eye for detail and a drive for improvement, you know how to assess what’s working – and what’s not.
A natural leader, you bring out the best in your team, supporting and coaching them to grow. You're calm under pressure, thrive in busy environments, and communicate clearly with people from all walks of life.
Your resilience and empathy shine through in emotional situations, helping you build trust, handle challenges with care, and create a compassionate, high-performing team.
Knowledge, skills, and experience
- Experience of working in a rescue welfare environment.
- Significant experience of managing a team.
- Experience in delivering high level client service.
- Experience of working in a fast-paced environment.
- High standard of verbal and written communication.
- Proven decision-making ability.
- Current full driving licence.
- The ability to demonstrate, understand and apply our Blue Cross Values
It would be great (but not essential) if you also had:
- Performance management and improvement experience.
- Understanding of safeguarding issues.
- Experience of admission and adoption processes in a rescue environment.
Want to know more detail? Great! We have attached the job description which hopefully gives you everything you need.
How to apply
Click the apply button below and complete the online application process before the closing date Monday 23 June 2025.
We reserve the right to close this vacancy early should we receive an overwhelming response.
Blue Cross benefits
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.
In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.
Our generous benefits package includes:
- Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
- Free physiotherapy advice and face to face intervention
- Health cash plan
- Unlimited access to an employee assistance programme
- Pension scheme with enhanced employer contribution
- Professional fees paid with Continuing Professional Development and personal development support.
- Life assurance
- 20% discount on Pet Plan pet insurance
- Enhanced family friendly policies
- Recognition scheme
- Annual volunteer days
- Charity worker discounts across a variety of retailers
The client requests no contact from agencies or media sales.