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Job Title: CRM Operations Analyst
Team: Digital Transformation & Technology (Supporter Engagement & Experience)
Location: Hybrid (split between home-working and either London, Cardiff or Edinburgh)
*This role sits within a pay grade with a pay range of £33,367 to £50,051. The salary on appointment will be set at the lower end of the pay range, to a maximum of £36,704 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.
Context and purpose of role
At the Ramblers, our ability to connect with supporters, manage members, and empower volunteers depends on the smooth running of our CRM (Salesforce). The CRM Operations Analyst plays a vital role in making this possible.
By managing day-to-day CRM operations, handling imports, selections, and user support, you ensure that colleagues across the organisation can trust the data they use and work efficiently. Your contribution means communications are targeted and accurate, volunteer and supporter records are reliable, and teams can focus on their mission rather than system issues.
Your work ensures that colleagues can rely on accurate data and smooth processes, so supporters receive timely communications, members feel well served, and volunteers have the information they need to play their part.
Key Responsibilities
User Support & Administration
Provide first-line technical support for Salesforce, resolving user issues related to access, new fields, layouts, and general functionality, escalating complex configuration or system-wide issues to the Senior Database Administrator where required.
Provide second-line support for record-level data issues (e.g. duplicates, permissions, missing fields, or data discrepancies), escalating where necessary for complex data or automation errors.
Provide guidance to staff on how best to use Salesforce for their day-to-day needs.
Maintain and update user accounts, roles, and permissions.
Deliver basic in-house training sessions and user guides to support adoption.
Day-to-day responsibility for co-ordinating routine GDPR-related deletion requests.
Data Management & Imports
Manage regular data imports
Run reconciliations with Finance to ensure CRM records align with income systems.
Support data quality initiatives, including deduplication and validation.
Maintain GDPR consents, preferences, and data hygiene standards.
Reporting & Dashboards
Build and update simple CRM reports and dashboards.
Help staff use reports effectively, and create custom reports where needed
Collaborate with the Analyst Engineer and Data Analyst to ensure consistency between CRM and business insights dashboards.
Configuration & Changes
Make declarative (no-code) changes to Salesforce (e.g. page layouts, fields, validation rules, workflows).
Support the Senior Salesforce DBA in testing and deploying small changes.
Help enforce configuration standards and document processes.
Integrations & Pipelines (Support Role)
Monitor automated data flows between Salesforce and other systems (e.g. Azure Data Factory pipelines, Mailchimp).
Escalate complex pipeline or automation issues to the Senior Database Administrator or Analytics Engineer.
Support basic configuration tasks to ensure reliable system-to-system connections.
The person
Skills & Experience
Essential
· Hands-on experience using Salesforce (ideally beyond “super-user” level, but full Admin certification not required).
· Familiarity with data imports and reconciliation processes.
· Ability to write and run SOQL or SQL queries at a basic level.
· Experience building reports and dashboards in Salesforce.
· Strong attention to detail and accuracy in handling supporter data.
· Good communication skills, with the ability to support non-technical colleagues.
· Understanding of GDPR and the importance of data protection.
Desirable
· Salesforce Administrator certification (or willingness to work towards it).
· Experience in a not-for-profit, membership, or fundraising environment.
· Familiarity with Gift Aid, Direct Debits, or other fundraising processes.
· Exposure to Azure Data Factory or other data pipeline tools.
· Experience supporting email/marketing integrations (e.g. Mailchimp, Marketing Cloud).
Personal Attributes
· Collaborative – thrives working across teams, supporting both technical colleagues and non-technical end users.
· Proactive – anticipates problems, identifies opportunities for improvement, and takes initiative.
· Detail-focused – delivers reliable, accurate data and documents processes thoroughly.
· Adaptable – able to shift between operational fixes and long-term improvements.
· Curious – motivated to learn and grow in data engineering, BI, and analytics.
Values and Behaviours
Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.
Inclusive
We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Inspiring
We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.
Empowering
We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.
Responsible
We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.
[NF1]Is this needed as essential or is it desirable?
[GA2]A basic level is essential in my view. It’s a prerequisite for supporting things like selections etc.
The client requests no contact from agencies or media sales.
The Vacancy
Are you curious about data and interested in how technology can help organisations make better decisions?
Would you like the opportunity to develop your skills with modern Microsoft data and analytics tools such as Microsoft Fabric, OneLake and Power BI, while helping a national charity improve the quality, accuracy and value of its information?
If so, we'd love to hear from you.
The Methodist Church is looking for a Graduate Data Analyst to join our IT team for an 18‑month fixed-term contract. This role is an excellent opportunity for a recent graduate looking to gain practical experience in data analytics, reporting, business intelligence and information management within a supportive, collaborative and value-driven organisation.
You'll work on projects that make a real difference. From improving data quality and creating dashboards to helping build our future data platform, you'll gain valuable hands-on experience across the full data lifecycle while developing skills that are increasingly in demand across all sectors. Your work will directly support our national digital transformation programme.
As our Graduate Data Analyst, you’ll:
About You
You’ll be a recent graduate or nearing completion of your degree in a relevant discipline such as Data Science, Computing, Statistics, Mathematics or another numerate discipline.
You will also have:
If you meet most of the requirements, we encourage you to apply; transferable skills and experience will also be taken into consideration.
Informal Enquiries
For an informal conversation about the role, please contact Andrew Webb, Director of IT.
For questions or reasonable adjustments during the recruitment process, please email HR Team.
Key Dates
The closing date for applications is: 28 July 2026
Shortlisting date: 30 July 2026
Interviews will be held on: 5 August 2026 at Methodist Church House
Please note: We reserve the right to close this advert early if sufficient applications are received.
The calling of the Methodist Church is to respond to the gospel of God's love in Christ and to live out its discipleship in worship and mission.
Claire House has an exciting opportunity for a collaborative and influential individual with excellent communication skills to support the production, management, protection and integrity of data reporting and insight within Claire House, enabling informed operational and strategic decision-making.
About Us:
Claire House is a place of positivity and laughter, where we help seriously and terminally ill children live life to the full. At Claire House we are passionate about providing outstanding care to children who aren’t expected to live to be adults, as well as support for their families, from across Merseyside, Cheshire and North Wales. By providing specialist nursing and end of life care, as well as emotional support, Claire House helps families through some of the toughest times of their lives. It offers places for children to relax and enjoy themselves, whatever their age.
In this role, you will be:
● Collecting, processing, analysing and interpreting data from a variety of internal and external data systems.
● Using business intelligence tools to prepare and deliver reports, dashboards and data outputs to the organisation.
● Developing interactive visualisations to enable insight and track key performance indicators.
● Producing board packs for senior leadership and trustees in collaboration with the business.
● Producing reports for any regulatory, compliance or benchmarking purposes.
● Developing and maintaining data models to support efficient data processing, storage, and retrieval.
● Monitoring and auditing data quality, making recommendations for improvements where appropriate.
● Building and developing relationships with internal clients and stakeholders to fully understand data usage and content.
● Gathering, understanding and documenting detailed business requirements using appropriate tools and techniques.
● Collaborating with the Application Development Team to align data initiatives with systems development.
● Assisting the Data & Insight Manager with any data or IG governance tasks.
The successful candidate will act as a supporting consultant as well as data expert, working closely with the Data & Insight Manager to further establish the team as the go-to resource for all of the organisation’s data, information and insight needs.
What we offer you:
In addition to a competitive salary:
● Generous annual leave – 35 days including bank holidays
● Company pension scheme
● Life cover 2 x salary
● Free on-site car parking
● Free eye sight test
● Cycle to Work Scheme
If this sounds like the role for you, please read the job description here.
All applications must be submitted on a Claire House application form available on the Claire House website.
Closing date for applications: 15th July 2026
Interview date: 24th July 2026
We regret that only shortlisted candidates will be contacted.
We are actively seeking candidates from a diverse range of backgrounds. At Claire House, we welcome applicants from all backgrounds and value everyone as an individual. We are committed to organisational practices, which promote diversity and inclusion for all employees and volunteers regardless of age, disability, gender reassignment, sex, marriage, and civil partnership status, pregnancy and maternity status, race, religion or belief. Connecting these differences creates a productive environment in which everyone feels valued.
Claire House wants to meet the aims and commitments set out in its equality policy and will appreciate your help and co-operation in completing the Equality and Diversity form found on the Claire House website.
This organisation’s recruitment and selection procedures reflect our commitment to equal opportunities and safeguarding and promoting the welfare of children and young people.
This role is subject to a standard DBS check.
Registered Charity No. 1004058
VCSA Values
We demonstrate honesty, openness, and respect for everyone.
We challenge ourselves and be open to challenge from others.
We are trusted and build trust across the organisation.
We create safe spaces where creativity can flourish.
We work in true partnership with communities.
We are forward-looking.
We do the right thing.
We work sustainably.
Role Summary
We are looking for a Data Analyst to support the analysis and reporting of impact across a portfolio of projects and programmes delivered by a range of our VCSE delivery partners. This is a great opportunity for someone with a genuine interest in data who wants to further develop their analytical and reporting skills within a supportive team, working on
data that demonstrates positive impact on local communities.
Working alongside colleagues across the VCSA, you will help bring together information from different projects, support the production of clear reports and visualisations, and help the organisation understand what its data is telling us about performance and impact. You will be supported to grow into more advanced areas of the role, such as dashboard development, performance frameworks, and presenting to senior stakeholders, as your experience builds.
The VCSA focuses on supporting delivery that benefits marginalised and underserved communities, and is committed to delivering services that are equitable, inclusive, and responsive to lived experience. We are looking for someone who shares this commitment and who will approach data about the people we support with care, respect, and an awareness of the people behind the numbers.
Key Responsibilities
#Data #DataAnalyst #Qualitative #Quantitative #Charity
The client requests no contact from agencies or media sales.
THINK is expanding our Data function and looking for find a Data Consultant who can help achieve that growth.
THINK Data is the specialist data function of THINK, working exclusively in the charity and not-for-profit sector. We combine deep sector knowledge with hands-on technical expertise across three core areas: data health, analytics and insight, and CRM system challenges.
Led by the Director of THINK Data, the team covers key elements of data strategy with charity clients to help them get more from their data and make better decisions. Discovering the challenges around the infrastructure of systems, processes and insight capability charities need to make data work harder for their mission. The Director leads on new business generation, team development, innovation in data products and thought leadership across the sector. Part of that innovation is exploring the best ways to use AI in how we work and how we advise clients, taking a considered and human approach.
The Data Consultant role centres on data discovery and consultancy - working with charity clients to understand their data challenges and shape practical roadmaps for change. Alongside this you will contribute to client delivery, own key internal systems, and help develop new products and services.
This is an opportunity to grow. We are looking for a driven, ambitious individual with a background in charity fundraising and experience in data analysis and management, who is ready to take a step up into consultancy. The role offers a clear path to develop from Data Consultant to Senior Data Consultant, with the potential over time to progress towards Data Director. The right person will help shape the future of THINK Data and grow as the function grows.
To apply please follow the guidance in the Candidate Pack. Informal calls with Steve White, Director of THINK Data or Matt Smith, Managing Director of THINK are available upon request.
Job Title: HR Data Analyst
Contract: Permanent
Hours: Full-Time (35 hours per week) or Part-Time (0.8 FTE 28 hours per week)
Salary: £35,0000 per annum FTE (£28,000 per annum for 0.8 FTE)
Location: Hybrid with 2 days per week from London office (Coram Campus, 41 Brunswick Square, London WC1N 1AZ)
About Coram
Coram is committed to improving the lives of the UK’s most vulnerable children and young people.
We support children and young people from birth to independence, creating a change that lasts a lifetime.
Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.
About the role
Over the last 12 years the Coram Group has grown from a group of five organisations and just over 200 employees, to a complex group of 13 organisations with almost 600 employees that are supported by central functions.
The HR Data Analyst is a new post that will support the Head of HR Systems and Information to develop people information reporting across the HR function. They will be responsible for producing regular data and people information as well as developing the quality of information provided. They will support the use of people information across the HR function as well as being a point of contact for ad hoc reports and information. In addition, they will support on the data and information requirements of HR projects.
To apply for this role, please click on the 'apply now' button below to complete the application.
Closing Date: Monday 13th July 2026 at 9:30am
Interview Date: TBC
Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from global majority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.
If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.
Coram changes lives, laws and systems to create better chances for children, now and forever.
The client requests no contact from agencies or media sales.
Head of Data and Insight
Location: London (currently Old Street, moving to King's Cross in 2027). Minimum 2 days based in the office.
Salary: £70,902 - £82,719 per annum depending on experience
Contract: Permanent, full-time (37.5 hours per week)
Pioneer a new role and build a brand-new Data and Insight function at Moorfields Eye Charity, transforming how this world-class health organisation uses evidence, insight and innovation to maximise impact at a pivotal moment of growth.
About Moorfields Eye Charity
Moorfields Eye Charity is dedicated to advancing eye health and transforming lives through world-class research, innovation and patient care. Working in partnership with Moorfields Eye Hospital NHS Foundation Trust and the UCL Institute of Ophthalmology, the charity funds pioneering research, supports life-changing services and helps shape the future of eye health.
As the charity continues to grow, it is investing significantly in its data and insight capability to become a truly evidence-led organisation. This newly created role offers an exciting opportunity to lead that transformation and ensure data drives decision-making, performance and impact across the charity.
The role
Reporting to the Deputy Chief Executive and being an active member of the Management Group, the Head of Data and Insight will provide strategic leadership for data, insight and performance across the organisation.
You will develop and deliver the charity's data strategy, improve reporting and system integration, and build a culture where data informs decision-making across fundraising, grant-making, finance and wider organisational activity. Leading a small but influential team, you will work closely with colleagues across the charity to improve data quality, governance and reporting, while exploring opportunities to utilise AI and emerging technologies.
Key responsibilities
• Develop and deliver the charity's data and insight strategy.
• Lead and develop the Data and Insight function.
• Oversee data governance, quality, security and GDPR compliance.
• Optimise and integrate key systems including ThankQ, Flexigrant, finance systems and Mailchimp.
• Develop reporting frameworks, dashboards and performance measures.
• Lead on data integration, automation and process improvement.
• Provide expert insight and advice to senior leaders and Board committees.
About you
You are an experienced data leader with strong technical expertise and a track record of using data and insight to improve organisational performance, combined with confidence in communicating, engaging and influencing the wider organisation’s team and key stakeholders on the importance of data and insight.
You will have:
• Experience leading data, insight or business intelligence functions.
• A track record of developing data strategies and embedding a data-led culture.
• Strong knowledge of data governance, GDPR and reporting best practice.
• Experience of CRM and business systems integration.
• Excellent analytical, communication and stakeholder management skills.
• The ability to translate complex data into clear, actionable insight.
How to apply - For a full candidate pack and details, contact Faye Marshall at Harris Hill via the apply button.
Closing date: 9am, Monday 13 July 2026
Harris Hill is a certified B Corp™ and a leading charity recruitment agency. We welcome applications from all sections of the community, regardless of age, disability, gender, race, religion, sexuality or other protected characteristics.
Interim Head of Data and Evidence
£60,250 to £65,500 per year
Fixed term 12 months, full-time (37.5 hours per week)
Hybrid working with regular travel to our London Bridge Office
What the job involves
This is a brilliant opportunity to lead our Data and Evidence Team on an interim basis while the postholder is on parental leave. You’ll help us understand and use the evidence that shapes our work, from clinical and real-world data to screening, Black health equity and wider health improvement priorities.
Working closely with teams across the charity, you’ll turn complex evidence into clear insight that supports our strategy, communications and programme delivery. You’ll also guide research and analysis across the four UK nations, helping us stay focused on the biggest opportunities to improve outcomes for men and their families.
What we want from you
We’re looking for an experienced evidence and data leader who can quickly build confidence, relationships and momentum. You’ll bring a background in health epidemiology, data science or biomedical science, with strong experience of working with healthcare data and real-world evidence.
You’ll be confident analysing and interpreting complex information, and just as confident explaining what it means to different audiences. You’ll also be a supportive, inclusive people leader who brings curiosity, judgement and an equity lens to your work.
Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.
Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.
Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.
Our commitment to equity, diversity and inclusion
At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally.
We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.
How and where we work
Colleagues attend the office at least four days per month (pro rata for part-time colleagues) to collaborate, build relationships, and support projects and decision-making. You can choose where to work the rest of the time. Travel to the office is a commute, so we pay our own travel costs.
Additional in-person attendance will be required during your first few months for induction and training, to support you to learn the role and get to know colleagues.
We trust colleagues to work flexibly while balancing personal commitments with the needs of the charity, and we are committed to making reasonable adjustments for colleagues with a disability, neurodiversity, or a long-term physical or mental health condition.
How to Apply
Visit our Prostate Cancer UK Careers page to learn more about this role and the benefits we offer. On the vacancy advert, you’ll find everything you need to know about the role, how to apply, and what to include in your application.
You can also download a copy of the job description and access the link to our careers portal to submit your application by visiting the website via the apply button.
The closing date is Sunday 12th July 2026. Applications must be submitted by 23:45 UK time.
Interviews: By arrangement. Currently scheduled for the week of Monday 3rd August 2026.
Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.
Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world. Our vision is to provide an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world. We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better.
We are a registered charity employing over 150 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.
It's an exciting time to join our growing organisation as we lead the delivery of UCL’s groundbreaking Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.
We support hybrid working and provide excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work. We will consider applications to work on a flexible and job share basis wherever possible.
Job Description
Do you have experience in designing, reviewing or improving administrative or operational processes, with a focus on the user experience above all? Do you lead change and service improvement initiatives while working collaboratively with a wide range of stakeholders? If the answer is yes, then we want to hear from you.
We are looking for a Business Analyst to lead and deliver a transformation roadmap that redesigns and improves student services, using service design and business analysis approaches to create efficient, student-centred processes across the Union.
The role is full time (with part time possibility) and a fixed term contract for 12 months. This role is based at our Bloomsbury campus with flexibility to work from home on a 40/60 basis (40% working from the office).
Duties and Responsibilities
You will lead the delivery of a transformation roadmap to redesign and improve student services across the Union, focusing on creating efficient, user-centred processes that enhance the experience of student leaders and staff. This will involve analysing current ways of working, identifying opportunities for improvement, and balancing quick wins with longer-term change aligned to the academic cycle.
You will work closely with students, staff and stakeholders across the Union to co-design services and ensure they meet real user needs. Using data, insight and feedback, you will prioritise improvements, build engagement, and ensure that systems and tools—working in partnership with IT and Digital—support the delivery of better services.
Alongside delivery, you will help embed a consistent approach to service design and process management, producing clear documentation and building organisational capability for continuous improvement. You will also ensure that all changes align with governance, risk and compliance requirements, supporting sustainable and effective service delivery.
Our ideal candidate will have strong analytical and problem-solving skills, a good understanding of service design or business analysis approaches, and the ability to communicate complex processes clearly to diverse audiences.
For full details on this role, please view the job pack attached below.
Please be aware, we have displayed the full salary range in line with our recruitment policy. New appointments would normally be made at the starting point of the scale.
Interviews will take place between 3rd - 7th August.
An outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.


The client requests no contact from agencies or media sales.
Brooke has been on a journey of data transformation ensuring colleagues have the data and insights they need to understand their areas’ performance and impact. This role will transform our datasets into easy to understand, engaging visuals for KPI dashboarding, and enlightening insights for leaders to know where they should focus their teams’ attention to deliver the biggest impact. Using tools such as Power BI, Microsoft Fabric, SQL, data warehouses and, where appropriate, predictive analytics and machine learning, this role will be critical to continue our drive for data maturity and storytelling with data.
Criteria
You are someone with endless curiosity and a strong ability to communicate data clearly to all audiences. You are great at visualising data that help colleagues understand the key issues quickly, and you can draw out business relevant suggestions that are backed up by the data insights. You enjoy working across business teams and senior leaders using various datasets to both answer key questions as well as initiate important conversations that are only possible with your analysis. You have great experience using PowerBI and have knowledge of advanced data analysis techniques. Knowledge of SQL and Python will be critical.
At Brooke, we celebrate diversity and the creative new ideas it brings. We actively encourage applications from all backgrounds, in particular global majority candidates, candidates from a social mobility background, disabled and neuro-diverse candidates, and candidates under 25 as these groups are currently under-represented at Brooke.
We are aware that studies have shown that women and global majority candidates are less likely to apply for a role if they feel they do not meet the full criteria of the job description. If you feel you meet the majority of the criteria, we would love to hear from you.
We offer a variety of flexible working options to best support our staff and to ensure our working practices are as inclusive as possible.
Closing Date: 14 July 2026
Interview: w/c 27th July 2026 (TBC)
With Salesforce, Microsoft O365, and Power BI as our primary business systems, this role helps to refine and enhance our ways of working, while gaining exposure to system development across a broad range of platforms.
Working in close partnership with the Change Manager, the Business Analyst acts as a key interface between the Foundation’s business functions – including Impact on Urban Health, Charities, People & Culture, and Endowment – and the technical specialists within the Technology team.
The Business Analyst is fundamental to ensuring that colleagues across the organisation are equipped with the systems, processes, and information they require to deliver high quality, impactful work.
Strategic Alignment
• Recommend and champion improvements to the Foundation’s ways of working to ensure alignment with the Digital Transformation Strategy.
Business Analysis
• Analyse business processes to understand current workflows and identify opportunities to improve efficiency, effectiveness, and user experience.
Requirements Gathering & Documentation
• Facilitate workshops, interviews, and discovery sessions to gather requirements.
• Produce clear documentation including user stories, acceptance criteria, process maps, and functional specifications.
Data Analysis
• Interpret organisational data to identify trends, issues and opportunities.
• Support evidence-based decision making across teams.
Project Delivery & Project Management
• Lead project delivery using agile methodologies where appropriate.
• Manage delivery against agreed plans and report progress to internal and external stakeholders.
• Identify and manage project risks, issues, and dependencies.
Process Design & Support
• Work closely with users to design new processes and optimise existing ones.
• Support teams to ensure processes are followed effectively and in line with governance requirements.
• Collaborate with People & Culture to develop training and induction materials that support effective system and process use.
Stakeholder Engagement
• Build strong working relationships across the Foundation.
• Manage expectations and priorities across technical and non-technical groups.
Business Partnering
• Work collaboratively with the Technology team to identify patterns, cross-organisational opportunities, and recurring issues.
• Support technical colleagues in responding to end user support requests.
Testing & Quality Assurance
• Ensure all developments are thoroughly tested and meet user expectations.
• Contribute to consistent standards in terminology, templates, and record management.
Product Backlog Management
• Manage the product backlog in partnership with product owners and the Salesforce administration team, ensuring prioritisation aligns with business needs.
• Maintain accurate and up-to-date process documentation, standard operating procedures, and knowledge base materials.
Documentation & Knowledge Management
• Maintain accurate and up-to-date process documentation, standard operating procedures, and knowledge base materials.
Governance & Compliance
• Ensure system and process designs comply with internal governance frameworks, audit requirements and data protection regulations.
Business As Usual Activities
• Support day-to-day system operations, including responding to support requests, performing minor configuration changes, and delivering training.
• Carry out any additional ad hoc tasks required to support the Technology team.
Ways of Working
• Lead and contribute to continuous improvement initiatives, enhancing the Technology team’s internal ways of working.
Role responsibilities are not exhaustive, and you would be reasonably expected to take on wider tasks that are commensurate with the level of your role
Skills, abilities, and attributes:
• Self-starter – adaptable, proactive, works with integrity, and exhibits our enterprising, collaborative, delivery-minded and inclusive cultural and behavioural values.
• Excellent interpersonal skills – able to liaise with both internal and external teams confidently and effectively.
• Excellent written and oral communication.
• Imaginative and innovative – able to look at problems from different angles and develop alternative solutions.
• Logical and methodical – able to plan and document complex workflows and processes that can accommodate all possible outcomes.
• Great planning and organisational skills – able to work to multiple prioritised tasks, targets, and deadlines.
• Passion for quality and accuracy.
• Committed to continuous improvement.
• Enterprising – looks at things from different angles and is open to new ideas and perspectives.
• Collaborative – contributes to collective effort and gives time and attention to people and ideas.
• Delivery-minded – is accountable for results and willing to get stuck in and work at pace.
Knowledge, experience, and qualifications:
• Business analysis, process design and documentation experience (essential)
• Experience of running requirement gathering workshops (essential)
• Cross-team collaboration (essential)
• Experience in delivering transformative projects (essential)
• Delivery of group and individual training (essential)
• Agile methodology (essential)
• Experience of leading and facilitating meetings and workshops, using a range of recognised techniques to elicit requirements, gather feedback, present findings and provide well-reasoned recommendations to inform delivery decisions.
• Project management (desirable)
Benefts:
The client requests no contact from agencies or media sales.
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
Location: Any Crisis Skylight across Great Britain with homeworking in line with Crisis' Hybrid Working Policy
Please note Crisis to be considered for our roles, you need to have a current and valid right to work in the United Kingdom. We do not have a sponsorship licence and as such we are not in the position to provide work visas.
About the role
This role involves working with teams across Crisis to generate data and insights that build understanding, drive decision-making, and showcase our work. Drawing on various homelessness databases, you will provide vital insights for Policy & Social Change, Client Services, and Brand, Marketing and Fundraising.
As part of the Research & Evaluation team, you will contribute to bold research and analysis that highlights the causes of and solutions to homelessness, to inform our policy influencing and media work and drive forward Crisis’ strategy for ending homelessness. This involves working with people with lived experience of homelessness as both research participants and co-researchers, to platform their views and experiences. You will also play an important role in interpreting and strengthening our internal data, to support impactful and equitable service delivery.
About you
Strong skills in data analysis and statistics, and an understanding of how these can be applied to provide actionable insights and recommendations
Experience with tools such as Power BI, Excel, SQL, Python, and Customer Relationship Management (CRM) systems or similar databases
The ability to communicate clearly with a range of audiences, making complex information accessible and engaging
The ability to build and maintain strong working relationships across an organisation
An interest in the issue of homelessness and a commitment to Crisis’ mission and values
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
Pension scheme with an employer contribution of 8.5%
28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
Enhanced maternity, paternity, shared parental, and adoption pay.
Flexible working around the core hours 10am-4pm
Wellbeing Leave to be used flexibly
And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Tuesday 14th July 2026 at 23:59
Interviews will take place w/c 27th July at our London head office.
Interview process: Task and competency-based interview
AI in Job Applications
We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences
The client requests no contact from agencies or media sales.
Our Finance team is growing and we are looking to hire a Finance Officer in our London office.
This is an opportunity for an ambitious finance professional who is actively studying towards or completed an ACA, ACCA, or CIMA qualification, with study support provided alongside hands-on experience. The role sits within our Financial Planning & Analysis (FP&A) team, where you will support the production of monthly management accounts, partner with budget holders, and provide valuable financial insight across our Business Services and External Affairs departments.
Important dates to note: Applications close on 6 August 2026. If your profile passes initial screening, you will be requested to submit additional information in the form of three additional questions. The deadline to have your responses to these questions submitted is 10 August 2026 for your application to be fully considered. Please also remember to check our recruitment process section at the bottom of the advert to get acquainted with our recruitment process for this role.
Key Responsibilities
See the job description for a full list of duties for this role.
Skills, Knowledge & Expertise
See the job description for a full list of requirements for this role.
Job Benefits
Flexible working: We are proud to be a Flexa accredited Employer. Visit our Flexa Employer page for more information on our approach to flexible working. Our flexible working policy allows our people the choice to decide to work from home/another location in the country where their contract of employment is issued for 80% of their month, with the other 20% of their month being office-based. See our benefits page for more: Benefits | ClientEarth Careers as well as our flexible working FAQ.
ClientEarth values diversity and inclusion and the benefits this brings. We aim to appoint the most suitable candidate at all times and welcome applications from people from all different backgrounds. See our Equity, Diversity and Inclusion (EDI) at ClientEarth | ClientEarth journey page for more.
Please note that ClientEarth is only able to employ those who have the pre-existing legal right to work in the UK.
ClientEarth is not a law firm and does not provide legal advice or legal services to third parties.
Using the power of the law to protect life on Earth.


The client requests no contact from agencies or media sales.