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Cardiff (Hybrid)
Newport
Swansea
£22,678 per year
Full-time
Contract (12 months initial contract with possibility of extending)
Job description

You will share our aims and embody New Pathways’ ethos and values. We are looking for staff who are motivated, enthusiastic, passionate about our work, and who want to make a positive difference to the lives of others.

You will be someone who likes to work as part of a team, have great organisational skills and good emotional intelligence.

MAIN TASKS AND DUTIES:

  • Offer a welcoming and non-judgemental environment to all service users.
  • Act as first point of contact for the ISVA team, including answering telephone enquiries, dealing with incoming and outgoing referrals etc.
  • Record initial referral information from clients.
  • Monitor referral inboxes.
  • Take SARC (Sexual Assault Referral Centre) bookings from the police and clients.
  • Liaise with clients, New Pathways staff, and with key stakeholders by telephone, Microsoft teams etc.
  • Schedule client appointments.
  • Research and collate information and resources for ISVA clients.
  • Maintain records, both written and computerised.
  • Ensure an effective system of communication exists between clients, ISVAs and Key Stakeholders.
  • Word processing of letters, reports and other documents.
  • Data cleanse client files.
  • Undertake relevant training, as required.
  • General clerical tasks including photocopying, filing, etc.
  • Complete routine health& safety checks when required.
  • Order stationery and other supplies.
  • Undertake any other reasonable tasks not outlined in this job description, but which will assist the aims and objectives of New Pathways.
Posted by
New Pathways View profile Company size 51 - 100
Posted on: 13 September 2024
Closing date: 30 September 2024 at 17:00
Tags: Administration

The client requests no contact from agencies or media sales.