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Top job
Citizens Advice Staffordshire North and Stoke-on-Trent, Multiple Locations (On-site)
£ 25,301 p.a. full time, pro rata for part time
Ensure the delivery of a high-quality advice via phone and webchat.
Posted 1 day ago
Top job
All People All Places, Multiple Locations (On-site)
22.5 hours per week - £17’100 per annum. Full time equivalent starting salary of £28'500.
Providing casework, advocacy and support to our Day Centre and Night Shelter clients experiencing or at risk of homelessness.
Posted 2 days ago
Single Homeless Project, London (On-site)
Starting at £39,328.93 and rising incrementally to £42,567.02 per annum
Passionate about leading high-impact services that support individuals facing multiple disadvantage?
Posted 1 week ago
Blue Cross, Multiple Locations (Hybrid)
£22,790 - £26,500 per year (plus London Weighting if based at our London offices)
Posted 4 days ago
Special Stars Foundation, Multiple Locations (On-site)
£26,020.8 per year (FTE)
Posted 2 weeks ago Apply Now
Closing in 3 days
Gaddum, M4 1LE (Hybrid)
£22,932 per year
Playing a crucial role in our day-to-day financial administration and in improving our financial systems and process as we continue to grow.
Posted 1 week ago
Centre for Armenian Information & Advice, Acton (On-site)
£30,000 - £33,366 per year
Posted 2 weeks ago Apply Now
Closing in 4 days
Macmillan Cancer Support, London (Hybrid)
£24,850 - £27,850 per year
Posted 3 days ago
Zarach, Leeds (Hybrid)
£15,375 - £17,835 per year (FTE £25,625 - £29,725)
Posted 2 weeks ago
Closing in 6 days
Pilgrims Friend Society, London (Hybrid)
£25,280 - £30,680 per year
Posted 3 weeks ago
Closing in 6 days
Khulisa, Remote
£32,000 - £34,500 per year
Posted 2 weeks ago Apply Now
Page 5 of 7
Leek, Staffordshire (On-site)
Stoke-on-Trent
£ 25,301 p.a. full time, pro rata for part time
Part-time (33 hours per week)
Contract (31st December 2025 (due to current funding))
Job description

Citizens Advice Staffordshire North and Stoke on Trent is looking for Advisors to deliver the Universal Credit: Help to Claim Service. Currently funded until December 2025. You will be responsible for ensuring the delivery of a high-quality advice via phone and webchat.

You will have:

  • The ability to work within aims, principles and policies of the Citizens Advice service
  • Experience and a working knowledge of the main generalist advice areas but with particular reference to benefit advice and Universal Credit
  • Good communication skills
  • High level of IT literacy including the general use of the internet and to deliver webchat
  • The ability to prioritise and plan work to meet deadlines under pressure

Interview date:  to be arranged.

WE ARE AN EQUAL OPPORTUNITIES EMPLOYER.

Application resources
Posted by
Citizens Advice Staffordshire North and Stoke-on-Trent View profile Organisation type Registered Charity
Posted on: 30 May 2025
Closing date: 29 June 2025 at 23:30
Tags: Advice / Information, Communications, Advocacy, Customer Service, Customer support, Social / Support Work