339 Data insights manager jobs
How's your job search on our site?
The Photographers’ Gallery is undergoing a digital transformation. We have secured funding to develop our website and launch a new ticketing platform. Our next priority is replacing our legacy CRM, with a new agile, modern and integrated system.
We’re looking for someone with strong technical expertise, excellent communication skills and proven experience managing CRM and/or data projects. The ideal candidate will be both strategically minded and hands-on, and able to champion data use across the organisation
The CRM & Data Manager to lead and support the implementation, rollout and long-term adoption of the new CRM. This role will ensure the system is aligned with organisational needs, integrates effectively with other systems, and delivers meaningful data insights for the Gallery’s programming, fundraising, communications, enterprises and operations. The role will support:
• Website, ticketing and finance integrations
• Improved data capture and audience analysis
• Income generation, membership growth and fundraising efficiency
• Cross-departmental data use and collaboration
• Reduction of manual workflows and data silos
The new CRM will become the cornerstone of our audience development strategy, supporting interactions with donors, members and all visitors and in this role ytou will be the organisation’s project and data champion, working with gallery teams — introducing better processes, improving data quality, and embedding a culture of confident, responsible and strategic use of data with the new CRM.
Please see the job description for a full outline of the role and the skills/experience required
Deadline for applications: Friday 11 September 2026, 11am
Interviews scheduled: w/c 14 September 2026
Please note we cannot accept CV-only applications – you must complete the application pack, including application form and equal opportunities form, to apply for this role.
The client requests no contact from agencies or media sales.
Who we are:
Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background.
Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen.
We place strong emphasis on long-term development projects that build the capacity of local people to help themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.
Summary of the role:
The Data, Risk and Compliance Officer will manage Muslim Aid’s organisational approach to data protection, risk management, compliance and assurance coordination. The role will provide oversight of key registers, trackers, records, reports and action plans, including the corporate risk register, compliance obligations register, policy review schedule, data protection records, information-rights requests, breach records, audit action trackers and assurance follow-up.
The postholder will work directly with the COO, leadership team and functional owners across the organisation to strengthen governance, ensure risks and compliance actions are actively managed, support timely escalation and drive continuous improvement in organisational controls and accountability.
The postholder will own coordination, tracking, records, follow-up and administrative support for these areas, while supporting senior colleagues with design, judgement, quality assurance and insight.
About the Role:
- Maintain the corporate risk register and ensure risks, controls, actions, owners and deadlines are kept up to date.
- Gather regular updates from functional owners and support teams to describe risks clearly and consistently.
- Maintain the compliance obligations register, policy review schedule and evidence of compliance activity.
- Work with departments to record legal, regulatory, donor, funding agreement, data protection and internal policy requirements.
- Maintain data protection policies, procedures, templates, records of processing activities, data flows and information asset records.
- Prepare regular reports, exception reports, committee updates, action summaries and briefing notes on risk, compliance, data protection, audit actions and overdue matters.
About You:
You must currently hold the right to work in the UK. Muslim Aid is not offering sponsorship for this role.
This role operates on a hybrid working basis, with a requirement to work from the office for a minimum of two/three days per week, and additional days where required to meet organisational needs.
TWOTo be successful in this role, you will need:
- Law degree, equivalent legal qualification or equivalent experience in legal, compliance or regulatory matters.
- Significant experience in data protection, risk, compliance, governance, assurance or a related area, including responsibility for improving organisational processes and controls.
- Experience managing risk registers, compliance trackers, policy schedules, action logs and organisational records, with responsibility for quality, timeliness and escalation.
- Strong organisational and management skills, with the ability to prioritise competing demands, oversee several trackers, manage deadlines and deliver high-quality reports.
- Ability to influence and follow up actions firmly and professionally, make sound judgements, identify issues requiring escalation and handle sensitive information with discretion.
- Ability to write clear reports, updates, guidance, action summaries and recommendations for managers, leadership team, committees and the Board.
Why you should apply:
Join Muslim Aid as our Data, Risk & Compliance Officer and play a key role in strengthening our approach to data protection, risk management, compliance and organisational assurance. Working closely with the COO, Leadership Team and colleagues across the organisation, you’ll help ensure key risks, compliance obligations and data protection responsibilities are effectively monitored, managed and addressed. You’ll oversee essential registers, records and action plans, support audit and assurance activity, and help strengthen organisational controls and accountability. If you’re passionate about good governance, effective risk management and using robust processes to drive continuous improvement, we would love to hear from you.
Benefits you will enjoy working for us:
- 25 days annual leave + 4 Privilege days
- Hybrid working – minimum of 2/3 days per week in the office
- Paid time off for medical appointments
- 2 hours lunch break on Fridays
- Time off in Lieu (TOIL)
- Pension Scheme
How to apply:
To apply please submit your cover letter (no more than 1 page) and CV.
Pre-employment Checks:
Due to the nature of our work with children & vulnerable communities, Muslim Aid operates rigorous safeguarding and Protection from Sexual Exploitation and Abuse (SEA) procedures in our recruitment process. We are committed to the prevention of sexual abuse, exploitation and adopt a zero-tolerance approach to SEA, as a result, any employment with Muslim Aid is subject to the following checks prior to your start date:
- Satisfactory professional references, including safeguarding specific-enquiries.
- A Basic level Disclosure and Barring Service (DBS) check and/or an International Criminal Record Check where applicable.
- Right to work documentation review in the country this role is located.
We will do everything possible to ensure that only those who are suitable to work with children and vulnerable people are recruited to work for us.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, or age.
Only Shortlisted candidates will be contacted. Applications will be accepted until closing date, however, Muslim Aid reserves the right to initiate interviews and the selection process on a rolling basis with the aim of identifying an appropriate candidate as quickly as possible.
Why join us?
We’re a values-driven charity committed to saving lives by funding world-leading research, treatment, and care at The Royal Marsden. You’ll be part of a collaborative, ambitious and kind team, with plenty of opportunities for learning and development.
About the Web and Analytics Manager
We are looking for a Website and Analytics Manager to join our digital team. This role will suit a digital and analytics expert. A proactive, supportive and solution focused digital professional who is keen to hit the ground running, enjoys collaborating with colleagues across the team and wider organisation, and is passionate about adding value.
The Website and Analytics Manager is responsible for the day-to-day management and improvement of our digital platforms, website and their connected tools. As well as analysis and reporting of results, content creation and more. This person is a technical expert and will play a crucial role in how we develop our digital channels.
Relationship management across the Charity and with third party suppliers is also a key part of the role.
What you’ll be doing
- Day to day ownership of the web ecosystem including royalmarsden org, subdomains, microsites and donation platforms including managing relationships with third party agencies and suppliers to maintain and improve these platforms.
- Work with the Senior Digital Manager to set the strategic direction for our websites and associated digital experiences, ensuring alignment with organisational priorities, supporter needs and fundraising objectives
- Manage website improvements and Manage website improvements and performance optimisation work, including CRO, SEO and core web vitals, driving continuous improvement of our supporter journeys and embedding a data led approach.
- Lead the web team, line managing the Digital Officer and Senior Digital Officer, supporting the effective allocation of resources across the team, coaching direct reports and fostering a high performing team culture.
- Manage the Digital Officer and Senior Digital Officer to deliver relevant, engaging, optimised and audience centred content, landing pages and digital journeys across various digital channels, and overseeing the website content calendar and campaign content deploys.
- Work alongside Marketing and Digital colleagues to ensure our project planners are up to date and website content is in line with our wider audience journeys and content needs.
- Partner with teams across the charity to understand user and organisational needs, to deliver a range of projects and campaigns, including fundraising campaigns.
- Analyse and interpret website analytics data, communicate results to the wider team and use insights gained to inform and direct positive change.
- The Website and Analytics Manager also owns the relationship with a third-party agency to deliver improvements to our tracking set up, and ensures compliant, accurate and reliable data collection.
- Ensure the website platforms are secure, accessible, scalable and complaint with all relevant regulation and legislation.
- Work with the Senior Digital Manager and Head of Digital Content and Engagement to develop and manage the website budget, contributing to business planning, forecasting, and monitoring spend.
- Work to improve digital literacy across the charity alongside Marketing and Digital colleagues, training colleagues in how to use our CMS and other key digital skills such as data and insights.
- Occasional out of hours support where required for critical website/campaign related activity.
- Keep up to date with digital technology and share this knowledge with colleagues both within the digital team and across the wider Charity team.
About you - The successful candidate will need:
- Experience of working on CMS systems, knowledge of headless CMS systems would be an advantage.
- Experience managing digital agencies, developers and third party suppliers.
- Knowledge of UX and digital user journeys.
- Understanding of PPC advertising.
- Experience of line management and developing junior digital staff, including coaching, performance management and workload prioritisation.
- Experience of creating content for websites, including a strong understanding of SEO and CRO principles.
- Understanding and experience using website reporting systems e.g Google Analytics , Hotjar, Google search console.
- Interest in digital technologies, fundraising/donation platforms and innovation within the charity sector.
- Excellent communications skills, particularly within stakeholder management.
- A proactive, solution focused approach to prioritisation and workflow management.
The following are beneficial but not essential:
- Experience owning and developing digital products, platforms or websites, including roadmap planning and prioritisation.
- Experience managing budgets, forecasting expenditure and monitoring performance against management accounts.
- Project management, digital publishing and any related software technology training.
- Experience of working within a fundraising organisation.
- Analytics training.
- Paid advertising training/skills.
- Strong team ethos with a track record of collaborative and supportive working.
- Experience managing Google Ad Grants and/or Google Ads accounts, including campaign optimisation, reporting and compliance with programme requirements.
- Experience managing budgets, forecasting expenditure and monitoring performance against management accounts.
If this sounds like you, we’d love to hear from you!
What we offer
- Hybrid working between home and Chelsea with travel to Sutton once a month.
- Flexible working around our core hours of 10am to 4pm.
- 27 days annual leave rising with length of service.
- Up to 6% employer contributions subject to matched contribution from you (increasing with length of service).
- Training, support and development opportunities.
- Access to the blue light discount scheme and other discounts opportunities.
- Access to subsidised staff restaurants, on-site yoga and wellbeing classes, staff choir and much more.
- Range of wellbeing initiatives including access to an employee assistance programme designed to save money and improve your physical, financial and mental health and wellbeing, access to free online GP appointments and free eye tests and contribution towards any glasses required for work purposes.
Inclusion matters
- We are committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applications from all backgrounds and walks of life.
The Royal Marsden Cancer Charity raises money to improve the lives of people affected by cancer.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Arthritis Action is the UK charity giving hands-on, practical help to improve the quality of life of people affected by arthritis. We offer an integrated self-management approach, which looks at both the physical and mental health impact of living with arthritis. We support people living with musculoskeletal conditions through healthy eating advice, mental health resources, pain management techniques, Online Groups, employment support, and exercise advice and resources.
We are looking for an experienced Volunteering Manager, based in the Midlands, to lead the development of an exciting new volunteering programme, helping us build a diverse, inclusive and engaged volunteer community that brings our strategy to life.
The Role
Home-Based in the Midlands with monthly travel to the London office (EC1V)
The Volunteering Manager will lead the development, delivery and continuous improvement of volunteering within Arthritis Action. This is a new role responsible for ensuring that more people affected by arthritis across the country receive high-quality, evidence-based support and have meaningful opportunities to connect, participate and influence our work.
The postholder will oversee our volunteering activity, in turn enabling volunteers to extend our reach, strengthen communities and increase our impact across the region. The postholder will work closely with the Head of Services and Engagement to develop the relevant polices and strategies whilst also thinking about recruitment, onboarding, training and retention.
Key Responsibilities
Volunteering Development
• Develop a strong understanding of the volunteer journey, using insight, feedback and data to identify opportunities to improve engagement, satisfaction, retention and outcomes.
• Develop approaches to ensure volunteers can increase engagement amongst diverse and underserved communities.
• Implement effective monitoring and evaluation processes to demonstrate impact.
• Work with colleagues to identify opportunities to link volunteering and donor journeys.
• Establish effective onboarding, recruitment, training and retention processes.
• Update existing volunteering policies and strategy documents to bring them in line with practice for 2026 and beyond.
• Work alongside the CEO to support and develop our new Clinical Advisory Panel.
Engagement Building
• Develop and implement an engagement approach that strengthens relationships with existing and potential volunteers.
• Create meaningful opportunities for people with lived experience to volunteer with Arthritis Action.
• Work collaboratively with Communications and Fundraising colleagues to maximise awareness and impact.
• Build relationships with community partners and relevant external organisations to build the volunteering network.
Volunteering Strategy and Development
• Develop Arthritis Action’s volunteer strategy with support from the Head of Services and Engagement, creating a sustainable model that supports organisational priorities.
• With support from the Head of Services and Engagement, establish appropriate volunteer policies, processes, safeguarding arrangements and systems.
• Work alongside staff to create volunteer led services.
Line Management
• Act as the first point of contact for volunteers.
• Responsibility for volunteers supporting the charity.
Data, Insight and Impact
• Use data, feedback and evaluation to understand the effectiveness and impact of our volunteering programme, identify opportunities for improvement, and enhance the experience and contribution of our volunteers.
• Report meaningful KPIs for volunteering and engagement, using the CRM.
Person Specification
Essential
Experience
- Experience of developing and establishing volunteering and volunteer led services within a charity, healthcare or related environment.
- Experience of developing and improving volunteering based on evidence, insight and user needs.
- Experience of engaging diverse communities, members, service users or people with lived experiences through volunteer led services and volunteering.
- Experience of developing partnerships and collaborative approaches.
Skills and Knowledge
- Excellent oral and written communication skills including the ability to write in Plain English.
- Excellent communication and relationship-building skills.
- Strong understanding of inclusion, accessibility and reducing health inequalities.
- Ability to use insight, data and evaluation to improve impact.
Attributes
- An understanding of, and commitment to, Arthritis Action’s vision, mission, equal opportunities and diversity.
- A self-starter able to work on own initiative where required.
- Values-driven, collaborative and inclusive professional.
- Empathetic and committed to ensuring people’s voices shape services.
- Able and willing to travel within the Midlands.
Desirable
- Experience of supporting people with long-term conditions.
- Experience using CRM systems and digital platforms to improve engagement.
How to apply
Applications should be in the form of a CV with a covering letter explaining your interest in and suitability for the role. Please provide both email and telephone contact information for yourself.Candidates must be eligible to work in the UK. Please note that only short-listed candidates will be contacted.
Applications should be received by 11:59pm on Thursday 17th September 2026 at the latest.
First-round interviews will take place by Zoom on Tuesday 22nd September 2026. Second-round interviews will take place in the London office on Monday 28th September 2026.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert ahead of the deadline should we receive a sufficient number of applications.
Arthritis Action is an equal opportunities employer. We treat employees and job applicants in the same way regardless of age, disability, marital status, gender reassignment, race, colour, nationality, ethnic origin, sexual orientation, religion or belief
Please apply with a CV and Covering Letter. Applications without a Covering Letter will not be accepted.
Arthritis Action is a UK charity helping people with arthritis to live fuller lives with less pain.



The client requests no contact from agencies or media sales.
Are you an experienced Data Engineer who wants to use your technical expertise to build data solutions that make a real difference?
Great Ormond Street Hospital Charity is looking for a Senior Data Engineer to lead the development of our cloud data platform. You'll help make sure teams across the charity have access to trusted, secure and reliable data—giving them the confidence to make better decisions for our supporters and fundraising.
This is a hands-on technical role with the opportunity to shape how our data capability evolves. You'll build and improve data pipelines and integrations, develop our data warehouse, solve complex problems and lead and support a Data Engineer.
Salary
The salary for this role is £62,000 per annum and we operate a hybrid working policy of a minimum of 2 days per week in the office.
In line with our EDI strategy and Total Reward policy, we calculate our salaries based on benchmarking data across the charity sector. To ensure fairness for existing staff and new joiners, we do not offer salaries above the advertised rate.
Key Responsibilities
- Lead the development and continuous improvement of our cloud data platform, ensuring it is reliable, secure and able to grow with the organisation.
- Design, build and optimise data pipelines, SQL data models and transformations that provide teams with high-quality, accessible data.
- Build and maintain integrations between CRM, fundraising, finance and other systems, ensuring data moves reliably and securely.
- Shape the technical roadmap for our data platform, balancing organisational needs with performance, resilience and cost.
- Set and maintain strong standards for data quality, security, governance and engineering best practice.
- Work with teams across the charity to understand their needs and turn them into practical, sustainable data solutions.
- Lead and develop a Data Engineer, sharing knowledge and creating clear, effective ways of working.
Skills, Knowledge and Expertise
- Strong experience designing, building and maintaining modern cloud-based data platforms and data pipelines.
- Advanced SQL skills, including experience with data modelling and transformation.
- Experience developing and optimising a SQL-based data warehouse. Experience with Snowflake would be particularly valuable.
- Experience integrating data between different systems using APIs, connectors or other integration approaches.
- Strong understanding of data quality, security, governance and the handling of sensitive data.
- Experience improving the performance, reliability and cost-effectiveness of cloud data platforms.
- Strong problem-solving skills, with a focus on automation, optimisation and continuous improvement.
- Experience providing technical guidance and supporting or managing other data professionals.
- Strong communication and stakeholder skills, with the ability to make technical concepts understandable to non-technical colleagues.
This is an opportunity to combine hands-on engineering with real ownership—helping us build a modern, trusted data platform that enables teams across GOSH Charity to make better use of data and ultimately deliver greater impact for seriously ill children and their families.
DBS - please note a Basic DBS check is required for this role.
We are Great Ormond Street Hospital Charity. We stop at nothing to help give seriously ill children childhoods that are fuller, funner and longer.
The client requests no contact from agencies or media sales.
Job Title: Data & AI Manager
Salary: £48,500 - £52,500
Contract Type: Permanent, ideally, full-time (35 hours per week) although 28 hours or flexible hours may be considered
Working location: Home based. The post holder should expect to come into the London based office a maximum of three days per quarter.
Reporting to: Head of Technology & Transformation
BACKGROUND
For more than 20 years, Magic Breakfast has been helping children and young people start the day with the nourishment they need to learn, grow, and thrive. But the impact of breakfast goes far beyond food. Every morning, we help pupils arrive at school feeling valued, included, and ready to reach their potential.
Today, 2.1 million children across the UK are at risk of hunger, the equivalent of four pupils in a classroom of 30. Working with schools in disadvantaged communities across England and Scotland, Magic Breakfast is committed to ensuring no child is too hungry to learn. One breakfast at a time, we are helping children and young people build brighter futures.
This is a pivotal moment to join Magic Breakfast. Governments in both England and Scotland have committed to expanding access to free school breakfasts, recognising the vital role they play in children’s wellbeing and attainment. Yet significant gaps remain. Pupils in secondary schools, alongside younger children in nursery and early years settings, are still at risk of starting the day hungry. Hunger does not begin at age five, nor end at age 11, and neither does our mission.
By joining Magic Breakfast, you will become part of a passionate, ambitious organisation driving lasting change for children and young people across the UK.
JOB PURPOSE
We are seeking an enthusiastic Data & AI Manager to play a key role in driving Magic Breakfast's new Data and Technology Strategy and supporting the organisation's transition towards more product-led, data-informed and AI-enabled ways of working. In this new role, you will take on specialist management and be the subject matter lead for this evolving, business critical area and be responsible for the delivery, adoption and continuous improvement of Magic Breakfast’s data platform, reporting, AI and digital product capabilities.
You will manage a small specialist team responsible for:
-
the development of a secure, scalable data platform (Microsoft Fabric, Power Platform and Salesforce)
-
the delivery of high-value reporting and data products
-
the identification and rollout of AI and data-enabled use cases across the organisation
You will ensure that data, reporting and AI capabilities are aligned to organisational priorities, well-governed, widely adopted and delivering measurable impact.
KEY RESPONSIBILITIES:
- Lead the ongoing development, management and maintenance of Microsoft Fabric and the organisation’s data products, ensuring they are embedded and remain reliable, scalable and aligned with evolving busines needs.
-
Direct the design and implementation of scalable, reliable data pipelines from diverse sources, ensuring data integrity, consistency, and compliance with governance standards.
-
Work with direct reports and stakeholders to assess technical feasibility, dependencies, integration requirements and delivery approaches for new initiatives.
-
Work collaboratively with stakeholders to balance innovation and experimentation with appropriate governance, security and risk management.
-
Maintain and embed the organisation's data governance framework, ensuring data, reporting and AI-related activity is aligned with organisational standards, policies and priorities.
-
Support the delivery of the Data and Technology Strategy, ensuring data, reporting and AI capabilities contribute to organisational priorities and outcomes.
-
Translate the Data and Technology Strategy into team plans, priorities and deliverables, monitoring progress and adapting to changing organisational needs.
Please see attached documents for full Job description
APPLICATION PROCCESS
-
Find more information on our website
Should you wish to discuss the role before applying please email our People and Culture Team (recruitment @ magicbreakfast. com)
Shortlisting: 14th – 17th September
Interview 1: 22nd – 23rd September
Interview 2 and Informal Panel: 28th-29th September
Due to the high volume of applications, this role is likely to close early and we reserve the right to do so. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.
The client requests no contact from agencies or media sales.
Are you an insight and analytics leader who wants to turn data into decisions that make a real difference?
Great Ormond Street Hospital Charity is looking for a Senior Insight and Performance Manager to lead our Data Engineering, Analysis and Selections teams and help us become a more insight-led organisation.
Working closely with our Head of Fundraising Data & Operations, you'll have the opportunity to shape how we use data to understand our supporters, identify opportunities for growth and make smarter decisions about where we invest our time and money.
There's a lot to get involved with. From forecasting and audience insight to developing our data platform, improving self-service reporting and helping teams test and learn, you'll connect people, data and ideas to create meaningful change across the organisation.
Salary
The salary for this role is £63,600 per annum and we operate a hybrid working policy of a minimum of 2 days per week in the office.
In line with our EDI strategy and Total Reward policy, we calculate our salaries based on benchmarking data across the charity sector. To ensure fairness for existing staff and new joiners, we do not offer salaries above the advertised rate.
Key Responsibilities
- Lead and develop our Data Engineering, Analysis and Selections teams, bringing their expertise together to deliver trusted data, actionable insight and audience-led campaigns.
- Work closely with the Head of Fundraising Data & Operations to shape priorities and develop our approach to insight, performance and data.
- Use forecasting, predictive analytics, segmentation and supporter insight to identify opportunities for growth and influence fundraising and organisational decisions.
- Help evolve our data platform and reporting capability, ensuring colleagues can access the information they need to make confident decisions.
- Develop our audience selection and targeting capability, helping teams use data intelligently to create more relevant and effective supporter experiences.
- Partner with senior stakeholders across Fundraising, Marketing, Finance and Technology, translating business challenges into meaningful analysis and recommendations.
- Build a strong test-and-learn culture, helping teams experiment, understand what works and continually improve performance.
- Champion data literacy across the organisation, making complex insight accessible and helping colleagues feel confident using data in their everyday decisions.
- Ensure our use of data is responsible, secure and underpinned by strong governance and data protection practices.
Skills, Knowledge and Expertise
- Experience leading an insight, analytics or data function and developing high-performing specialist teams.
- Strong experience using analysis and insight to influence business decisions, investment choices, income growth or performance.
- Experience applying analytical techniques such as forecasting, predictive analytics, segmentation, lifetime value or audience modelling.
- Experience working with cloud-based data platforms, integrated data sources and business intelligence tools.
- Strong understanding of modern analytics, reporting and data visualisation, with good SQL skills.
- Excellent stakeholder management and influencing skills, with the ability to turn complex analysis into clear recommendations for technical and non-technical audiences.
- Strong commercial thinking, with the ability to connect data and insight to organisational priorities and opportunities for growth.
- A curious and collaborative approach—you enjoy asking questions, challenging assumptions and helping others use evidence to make better decisions.
This is an exciting opportunity to lead talented specialist teams while working closely with our Head of Fundraising Data & Operations to shape what comes next. You'll have the scope to improve how we use data across the charity and see your insight translate into decisions, better supporter experiences and greater fundraising impact.
DBS - note a Basic DBS check is required for this role.
We are Great Ormond Street Hospital Charity. We stop at nothing to help give seriously ill children childhoods that are fuller, funner and longer.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Data Engineer (Maternity Cover)
Predominantly home-based with occasional travel to locations across the UK.
up to £35,000 per annum
Maternity cover contract – Until 30 April 2027
35 hours per week, Mondays to Fridays. Part-time hours considered.
Closing date for applications: 27 September 2026
First interview: 8 October 2026 (Online)
Second interview: 15 October 2026 (Online)
Office facilities are available (Tuesday to Thursday) at our Newark office at The Kiln, Waterside, Mather Road, Newark, NG24 1WT for those within easy travelling distance.
About Us
The Wildlife Trusts are a grassroots movement of people from a wide range of backgrounds and all walks of life, who believe that we need nature and nature needs us. We have more than 945,000 members, over 33,000 volunteers, 4,100 staff and 600 trustees. There are 46 individual Wildlife Trusts, each of which is a place-based independent charity with its own legal identity, formed by groups of people getting together and working with others to make a positive difference to wildlife and future generations, starting where they live and work.
Every Wildlife Trust is part of The Wildlife Trusts federation and a corporate member of the Royal Society of Wildlife Trusts, a registered charity in its own right founded in 1912 and one of the founding members of IUCN – the International Union for the Conservation of Nature. Taken together this federation of 47 charities is known as The Wildlife Trusts.
The next few years will be critical in determining what kind of world we all live in. We need to urgently reverse the loss of wildlife and put nature into recovery at scale if we are to prevent climate and ecological disaster. We recognise that this will require big, bold changes in the way The Wildlife Trusts work, not least in how we mobilise others and support them to organise within their own communities.
About You
As Data Engineer, you will play a crucial role in supporting the work of The Wildlife Trusts by maintaining and enhancing our data pipelines and infrastructure. You will be responsible for ensuring the effectiveness, efficiency, and scalability of the federation wide data service system, a data lakehouse, providing key insights and solutions to support decision-making across the organisation and federation, responding to the needs of Wildlife Trusts and the delivery of our 2030 Strategy.
Working collaboratively with various teams, you will develop data management solutions and products, new use cases, forecast data volumes, and ensure cost-effective service maintenance. You will be integral in enabling us to leverage data for operational and strategic success and in supporting a strong community of practice within the federation of Wildlife Trusts.
As Data Engineer, you will be responsible for managing and optimising data pipelines, cloud services, and providing data-driven solutions to support business needs.
To excel in this role, you should be highly motivated, detail-oriented, and passionate about people focused data engineering and analysis. You will have experience in a data engineering role, ideally with practical experience or the ability to upskill in cloud services like Azure, Databricks and ESRI, as well as excellent proven proficiency, SQL and Python. Ideally you would have a familiarity with developing pipelines which support Analysts who use RStudio, Power BI and/or GIS. You will have experience or the ability to up-skill in administering data services linked to the Data Lakehouse holistically, such as GitHub, Power BI.
You will work closely with and on behalf of teams across the Wildlife Trusts to ensure our data systems are secure, optimised, scalable, and cost-efficient. You should have a solid understanding of data security to ensure compliance with best practices. Excellent communication skills and the ability to work collaboratively with cross-functional teams are essential. If you are a problem solver with a can-do attitude and a passion for data, we encourage you to apply for this exciting opportunity to become our Data Engineer.
The Woodland Trust is looking for a Data Selections Lead to lead the data selections team to deliver contact data selections from our CRM database and email platform to support internal teams with communication and engagement activities.
The Role:
• Leading a successful team providing support and guidance as needed, creating an environment where team members can develop and perform effectively.
• Use Microsoft Dynamics 365, Customer Insight Journey apps (D365) and email platforms to create, extract and manage contact selections.
• Investigate data, system and process issues, escalating appropriately and implement solutions.
• Analyse and report on contacts communication history, measuring data selection team workflows.
• Support the Supporter Journey Manager, audience owners and communication managers to understand organisational objectives using insight and best practice to identify best contacts for each.
• Collaborate with stakeholders to build and optimise supporter journeys.
• This is a hybrid position with a mix of home working and from our head office in Grantham, Lincolnshire. Head office attendance would be required once a month on average.
The Candidate:
• Experience using Microsoft Dynamics 365 CRM (or similar system) in data selections, fundraising, marketing or supporter communications environment.
• Knowledge of data protections principles and relevant UK requirements.
• Experience using CRM data to create, extract, manipulate and quality check contact selections.
• Strong prioritisation skills with the ability to effectively manage a deadline-driven workload.
• Experience using Microsoft Office with strong skills and ability using Excel.
• Experience leading and managing a team supporting them to achieve the best.
• Strong adaptation skills with the ability to work in a changing environment.
• Experience investigating data, system and process to make recommendations and implementing improvements.
Benefits and Wellbeing:
Joining our team means you’ll be part of our fight for a greener, healthier planet for people and wildlife. We take good care of our staff, offering support and training opportunities. We also offer:
• Enhanced Employer Pension
• Life Assurance
• Flexible and hybrid working options (7am - 7pm)
• Generous annual leave - 25 Days plus Bank Holidays (pro rata for part-time)
• Buy and sell holiday scheme
• Enhanced parental pay
• Employee assistance programme
To support inclusivity and remove barriers for candidates, we publish all salaries upfront and proudly follow the We Show the Salary pledge. The salary listed is the set salary for this role, and we don’t ask applicants to state their current pay or expectations. If you choose to apply, we’ll take that as confirmation that the advertised salary meets your expectations.
About Us:
The Woodland Trust is the UK’s largest woodland conservation charity. We want to see a world where woods and trees thrive for people and nature. The Trust engages and inspires people to make a difference by protecting, restoring and creating woodland and getting more trees in the ground.
Our commitment to Diversity and Inclusion:
To achieve our mission, we need to better reflect society and the communities we work in. People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply.
Application information and advice:
For fairness we keep our candidates’ personal details hidden from the hiring managers, and we do not ask for your CV at application. Make sure that your personal statement clearly shows how your skills and knowledge link to the specifications in the job description and you share with us your passion for the role. Even if you don't meet every requirement of the role, we encourage you to apply.
Completed applications will be reviewed by a hiring manager and/or a member of the recruitment team, and you will receive an update on the outcome of your application via email.
Acceptable Use - Artificial Intelligence (AI):
We understand that candidates may choose to use AI tools to support their job applications. However, we ask that any information submitted reflects your own experience, skills and understanding. During interviews, candidates are expected to respond independently without the use of AI tools.
Apply now:
If you're ready to make a difference and grow with us, apply today. We might close advertising early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in progress, we will email you prior to closing to give you time to complete.
Interviews will take place via Microsoft Teams on 30th September 2026.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Are you excited by the potential of digital technology and data to make a real difference in people's lives?
Community Action Redbridge is looking for a creative, forward-thinking Digital Innovation and Development Manager to lead the next stage of our digital journey and help shape how technology supports communities across one of London's most diverse boroughs.
Redbridge is home to vibrant communities and a dynamic voluntary, community and social enterprise (VCSE) sector. We want to harness the power of digital technology and data to strengthen communities, support local VCSE organisations and help create a fairer Redbridge.
Working across the organisation, you'll lead the implementation of our ambitious Digital Innovation and Development Strategy. You'll help create more consistent and effective systems that reduce duplication, improve collaboration and enable our team to focus on what matters most: supporting our communities and member organisations. You'll champion a data-driven culture, helping us turn information into insight, better understand our impact, and make informed decisions that respond to emerging needs.
You'll play a key role in building digital confidence across the organisation, empowering staff to embrace new technologies, develop their skills and use digital tools effectively in their everyday work. Beyond Community Action Redbridge, you'll work directly with local charities and community groups to strengthen their digital capacity, improve access to data and insight, and foster stronger connections across Redbridge's VCSE sector.
If you're excited by the power of digital technology to connect people, improve services and create lasting social impact, we'd love to hear from you.
About Community Action Redbridge
Community Action Redbridge is a local infrastructure organisation dedicated to building a fairer Redbridge where everyone and every community has an equal opportunity to thrive.
Our work supports the development of strong and resilient communities where people lead happy, healthy, and fulfilling lives. At the heart of our work is a commitment to social justice and to tackling the root causes of inequality. We’re passionate about shifting power, amplifying community voices and working collaboratively to create social change. We do this by:
-
Strengthening and championing the voluntary, community and social enterprise (VCSE) sector with tools and support to grow and thrive.
-
Supporting local people to drive change in their own communities, through social action, volunteering and active participation.
-
Bringing people and organisations from the VCSE sector, public services, and local businesses together to collaborate on shared ambitions for Redbridge.
What it’s like to work at Community Action Redbridge
We’re committed to creating a truly inclusive workplace culture that embraces and celebrates difference. Building a team that reflects the diversity of our communities and brings together a range of experiences, backgrounds and perspectives is essential to the work we do.
We want Community Action Redbridge to be a safe space for everyone to bring their whole selves to work, where all our employees have the opportunity to thrive and feel recognised and valued for the work they do.
We offer some great benefits including 28 days’ annual leave (including the festive closure period) plus public holidays, a free and confidential employee helpline, face-to-face and telephone counselling, and a travel loan and cycle to work scheme.
How to apply
Please submit your CV and a covering letter answering the following 4 questions (no more than 500 words each):
-
Describe a digital transformation, systems improvement or innovation project that you have led. What was the challenge, what approach did you take, and what impact did it have on the organisation, team or service users?
-
Tell us about a time when your work improved data collection, analysis or insight within an organisation. How did your work help others make better decisions or improve outcomes?
-
Describe a time when you helped individuals or teams adopt new systems, processes or ways of working. What challenges did you encounter and how did you overcome them?
-
Why do you want to join Community Action Redbridge, and how do your values, skills and experience equip you to help us use digital technology to strengthen communities and create positive social change?
Please apply directly through the CharityJob website by midnight on Monday 28th September 2026.
First-stage interviews will take place online on Tuesday 6th October 2026.
Candidates successfully shortlisted from the first stage will be invited to attend a second-stage interview in person, which is expected to take place on Tuesday 13th October 2026.
If you would like an informal conversation about the role before applying, please email us directly to arrange a suitable time.
Our mission is to support strong and resilient communities where people lead happy, healthy and fulfilling lives.


About the role
We’re looking for a Senior Data Insight Analyst to be the lead analyst and data product owner dedicated to our Support and Influencing directorate. You’ll develop high-quality reporting, analysis and data products that help colleagues understand service performance, improve access and equity, and demonstrate the impact of our services, policy and influencing work.
Working across the Data team and closely with Support and Influencing colleagues, you’ll lead the development of consistent data collection processes, KPI definitions and analytical frameworks. You’ll turn complex data into clear, actionable insight that supports service design, strategic planning, evaluation, partnerships and decision-making across the charity.
About you
You’ll bring extensive experience in data analysis and BI development, with a strong track record of leading end-to-end reporting and analysis in complex organisations. You’ll be confident working with multiple datasets and data sources, developing reporting and analytics roadmaps with stakeholders, and presenting findings clearly to non-technical audiences.
You’ll have strong skills in SQL and Excel, alongside experience using BI and data visualisation tools such as Power BI, Tableau or similar. You’ll be a collaborative problem-solver who can navigate ambiguity, build trusted relationships, champion data quality and help others feel confident using data and insight to improve services and outcomes.
Job description and benefits
The job description and our attractive benefits are available for you to download.
Primary location of role and hybrid working
This role is primarily based in our London or Sheffield office. Our hybrid working model allows you to work up to 3 days per week at home. Some occasional travel between offices may be required.
The salary range is:
£42,000 to £46,000 per annum if London-based
£38,000 to £42,000 per annum if Sheffield based
When applying
We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact the Breast Cancer Now recruitment team
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who
we support.
We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.
Closing date Friday 18 September 2026 11:59 pm
Interview date First interviews week commencing 29 September 2026
Second interviews 8, 9 October 2026
Within commutable distance of Beckenham, Birmingham, Blackburn, Doncaster, Redcar, Bristol or Bradford
12-month fixed term contract
At the National Institute of Teaching (NIoT), we believe teaching is a fundamental societal good, a privilege and a responsibility. We are on a mission to improve the quality of teacher and leader development at a system level, using evidence, research and partnership to help shape a stronger education system for the future.
This is an exciting opportunity to join an organisation with a clear and ambitious mission. Our work brings together high-quality programme delivery, rigorous research and deep sector knowledge to generate and apply insights that can improve teaching and learning across the country. The data we collect through our programmes and partnerships is central to that mission: it helps us understand what works, strengthen professional development, and ensure evidence informs practice, policy and public debate.
About the role
As Data Curator, you will play a key role in making sure our data can be used safely, effectively and insightfully to support research and generate impact. You will work across teams to understand how data is generated, how it is currently used, and how systems, processes and tools can be strengthened so that our data is reliable, accessible and fit for research purposes.
You will work closely with colleagues behind the NIoT’s Teacher Education Dataset (TED), helping to maintain and enhance curated datasets and explore how new sources of data can strengthen our understanding of teacher and leader development.
You will also collaborate with researchers and practitioners working through the NIoT’s Professional Development Laboratory, our test-and-learn centre focused on identifying and sharing effective approaches to professional development. This role would suit someone who enjoys working at the intersection of data, research and education, and who is motivated by the opportunity to contribute to work that has real sector-wide significance.
This role is fixed term due to funding, and it is too early to comment on the possibility of a permanent position.
This is a hybrid role, with the requirement for in person working for a minimum of once a fortnight, occasionally this will be more due to business need. The role includes participation in our annual all-staff away day (including an overnight stay) and occasional national travel.
We think a wide range of different work and educational experiences could support you to be successful in this role. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities.
Essential Criteria:
- Commitment to the NIoT’s mission and to improving outcomes through rigorous evidence, strong partnerships and thoughtful external engagement.
- Experience working with data in an education context, such as school, MAT, university, or teacher education settings.
- Experience applying data quality concepts — completeness, consistency, accuracy – in professional and/or research contexts.
- Experience of applying data governance principles in school and/or research settings.
- Experience interrogating and working with structured datasets, with or without technical coding skills.
- Familiarity with the use of qualitative and quantitative data for research purposes, as well as key issues in data interpretation such as biases and comparability.
- Ability to learn and adapt quickly and take initiative in the face of new challenges.
- Strong communication skills with the ability to communicate clearly about data to expert and non-expert audiences, adhering to high professional standards.
- Strong ability to work both collaboratively and independently.
- Motivated to work at the interface of academic and professional priorities and working cultures, with a diverse team and multiple external stakeholders.
Desirable Criteria:
- Degree level education, or equivalent experience.
- Experience working as a teacher or in another professional role in schools, such as data manager.
- Familiarity with school data systems (MIS systems like Bromcom, SIMS, Arbor)
- Strong documentation skills such as writing data dictionaries, process documentation, and data flow mapping
- Understanding of data linking concepts and the challenges involved
- Knowledge of GDPR and data sharing in an education context
- Experience with tools like Excel, SQL, R, Python or GitHub at a basic level
- Degree in a relevant field such as data science, information management, education, social science, or a related discipline
- Evidence of continuing professional development in data management (e.g. CDMP, or relevant training)
Key Benefits:
- Highly competitive pay and pay progression opportunities
- Flexible start and end working times
- Flexible working opportunities, including hybrid working
- At least 27 days’ holiday a year (plus 8 bank holidays) rising to 33 days after five years’ service
- Entry to the Local Government Pension Scheme
- A stimulating, supportive and rewarding working environment with a dedicated team of likeminded professionals
- Excellent opportunities to develop your skills and experience and to progress your career
For more information and to apply, please visit our vacancies page.
Closing date: 4.00pm on 18 September 2026.
Interview date: w/c 28 September 2026.
We reserve the right to close this vacancy early if we receive a high volume of applications.
Candidates must already have the right to work in the UK, as we are unable to offer visa sponsorship for this role.
This post requires a satisfactory enhanced disclosure from the Disclosure and Barring Service (DBS) with a Children’s Barred List Check and Occupational Health Check is required as a condition of employment.
Compassion in World Farming International is a global movement transforming the future of food and farming. Join us as our Management Accountant and help strengthen the financial insight, reporting and data integrity that supports effective decision-making across our global organisation.
Management Accountant
Role type:Permanent; Full time
Location: Godalming, Surrey - HQ. Hybrid working pattern 2x days per week in the office. The office is located close to Godalming station, with direct trains from/to London Waterloo in approximately 45 minutes.
Salary: £39,000 - £48,000 per annum, depending upon skills and experience.
About the role
As our Management Accountant, you’ll play an important role in helping Compassion in World Farming make well-informed financial decisions. Working within our Finance Business Partnering team, you’ll provide accurate and timely management information, support budgeting and forecasting, and help ensure our financial data, coding and reporting structures are robust and reliable.
As part of this new role, you’ll be responsible for:
- Management reporting and analysis - Preparing monthly management accounts, variance analysis and clear financial commentary.
- Budgeting and forecasting - Supporting annual budgets, periodic forecasts and monthly staff cost monitoring.
- Financial data integrity - Maintaining coding structures, grant records and reporting frameworks in Netsuite.
- Stakeholder support - Helping budget holders and non-finance colleagues understand financial performance, coding and reporting requirements.
- Process improvement - Identifying practical ways to improve reporting, processes and financial insight.
About you
To succeed as our Management Accountant, you’ll bring strong experience in management accounts, budgeting, forecasting and financial analysis, together with the confidence to explain financial information clearly to colleagues who may not have a finance background.
Skills and experience you’ll need to bring:
- Experience of producing, reviewing or supporting monthly management accounts, including variance analysis and clear commentary.
- Experience of supporting budgeting and forecasting processes, and explaining movements against budget.
- Experience of working with accounting or finance systems, ideally Netsuite or a similar system.
- Strong Excel skills, including lookups, pivot tables, data sorting and analysis.
- Excellent attention to detail and accuracy, with a proactive approach to identifying and correcting errors.
- The ability to communicate financial information in a clear, accessible and supportive way to non-finance colleagues.
- Experience of charity finance, restricted and unrestricted funds, grant coding or donor reporting would be beneficial.
If you don’t meet every requirement but believe you could thrive in this role, we encourage you to apply.
Why join us
This is a meaningful opportunity to use your finance expertise to support a global organisation working to end factory farming and build a more compassionate, sustainable future.
We offer a supportive, flexible workplace with a strong focus on wellbeing and development, including:
- 25 days annual leave + bank holidays
- Health Cash Back Plan and 24/7 GP access
- Employee Assistance Programme and MHFA support
- Premium Calm App subscription
- Electric car scheme available
- Defined contribution pension scheme
- Enhanced discretionary sick pay
- Hybrid working model (role and location dependent)
- Free onsite parking and office next to mainline station
- Cycle Benefit scheme and other savings options
- Ongoing learning and development opportunities
How to apply and key dates
If you’re ready to make a global impact, we’d love to hear from you. Please submit your CV and a cover letter outlining how you meet the Person Specification. To support a fair and unbiased recruitment process, we kindly ask that you do not include a photo in your CV.
Please note that we may begin interviews on a rolling basis, so early applications are encouraged.
Closing date: 9am 16 September 2026
1stStage (Teams) Interview: 23 September 2026
2ndStage (Face to Face at HQ) Interview, with task: 29 September 2026
“Join us in building a more compassionate future for animals, people, and the planet.”
As part of Stage 1 interviews, for some roles shortlisted candidates may receive pre‑shared, values‑based interview questions to support a positive candidate experience. If you require any adjustments during the recruitment process, please let us know, we’re always happy to support candidates.
About Compassion
Compassion in World Farming International is a leading global organisation working to end factory farming. Founded in 1967 by British farmer Peter Roberts, we’ve spent over 50 years driving change, successfully campaigning to ban cruel practices such as barren battery cages, veal crates, and sow stalls across the UK and Europe.
Our work combines advocacy, campaigning, and collaboration with policymakers and businesses to promote animal welfare and sustainable food systems. We envision a future where animals are treated with compassion, and farming supports both people and the planet. To learn more about our mission, culture, and opportunities, please explore our Candidate Pack, and Careers Page on our website.
To comply with legal requirements in the UK and internationally, all applicants must be able to demonstrate their right to work in the country where the role is based.
Compassion in World Farming is absolutely committed to providing equal opportunities for everyone regardless of their background. We value diversity and live experience and acknowledge the underrepresentation of people from certain backgrounds, both within our organisation and across the sector. We welcome applications from underrepresented groups, whether these be of ethnicity, gender, identity, religion, physical ability, sexual orientation or other.
Compassion in World Farming International is a leading global organisation working to end factory farming.



Hours: 37 per week (part timemin 25 hours considered)
Bradford and Airedale Citizens Advice & Law Centre is a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high-quality advice face to face and over the phone.
Our communities are facing unprecedented challenges with rising costs. The rising cost-of-living continues to directly impact individuals and families, with more people than ever in negative budgets and experiencing personal debt. Our teams provide support and empower vulnerable clients to manage their income, maximise income and assess their best strategies and options to address debt issues long-term.
Join our Team!
We're looking for a curious and analytical Business Analyst to join our team and help us understand how our services work, where they can work better, and how technology and data can support the tens of thousands of people who come to us for help each year.
About the Role
To lead the development and continuous improvement of the organisation’s data, insight and reporting systems, ensuring that information is used effectively to improve services, demonstrate impact and support strategic decision-making.
As our Data, Insight and Development Lead, you will work alongside operational colleagues, management and development teams, the postholder will combine data analysis with business analysis and service improvement. They will work with colleagues, partners and other stakeholders to understand
needs, map processes, identify problems and opportunities, and define practical requirements before new systems, tools or ways of working are developed.
The role will turn information from case management, telephony, digital and other systems into clear, accessible reports, dashboards and insights. These will help staff, managers, trustees, funders, commissioners, Citizens Advice and external partners understand service performance, client outcomes, emerging needs, risks, gaps and opportunities.
The postholder will act as a bridge between operational teams and developers, ensuring that technology and data solutions address genuine user and organisational needs. They will support improvement projects from discovery through to delivery, including consultation, requirements gathering, testing, documentation, implementation and evaluation, helping new ways of working become embedded and effective.
Other organisations may call this role Business Analyst, Business Improvement Officer, Insight & Improvement Analyst, Service Design Analyst, or Systems Analyst.
The role will also strengthen the organisation’s Research and Campaigns work by identifying emerging issues affecting clients and producing robust evidence to influence local and national policy.
Through this work, the postholder will help establish data as a strategic organisational asset and promote a culture of curiosity, collaboration, continuous improvement, evidence-based decision-making and organisational learning.
Closing date:- 9.00 am 5th October 2026
Interview date:- Monday 19th October 2026 (in person)
Do you want to shape how supporters experience one of the UK’s best known children’s charities?
Great Ormond Street Hospital Charity is looking for a Senior Supporter Experience Manager to lead how we design, develop and improve supporter experiences across the organisation.
This is a role with significant scope and influence. You'll lead our Supporter Experience team, own our supporter journey roadmap and work across Fundraising, Marketing, Technology and Data to create more relevant, personalised and meaningful experiences throughout the supporter lifecycle.
From understanding why supporters stay with us to designing new journeys, testing ideas and shaping how we use automation and personalisation, you'll have the opportunity to influence both our strategy and the experiences supporters have with us every day.
Salary
The salary for this role is £53,000 per annum and we operate a hybrid working policy of a minimum of 2 days per week in the office.
In line with our EDI strategy and Total Reward policy, we calculate our salaries based on benchmarking data across the charity sector. To ensure fairness for existing staff and new joiners, we do not offer salaries above the advertised rate.
Key Responsibilities
- Lead and develop our Supporter Experience team, creating a collaborative and ambitious environment focused on delivering great experiences.
- Own and evolve our Supporter Experience Framework and journey roadmap, identifying where improvements can have the greatest impact for supporters and the organisation.
- Shape supporter journeys across the lifecycle, using audience needs, behavioural insight and evidence to create more relevant and personalised experiences.
- Work across Fundraising, Marketing, Technology and Data to embed supporter experience into campaigns, planning and organisational change.
- Lead experimentation and optimisation across supporter journeys, using testing and performance data to understand what works and continuously improve.
- Shape how we use marketing automation and personalisation, working with technical specialists to turn journey ideas into effective supporter communications.
- Use measures including engagement, conversion, retention, satisfaction and lifetime value to understand the impact of our supporter experiences.
- Influence senior stakeholders and bring multidisciplinary teams together around a shared understanding of what our supporters need.
- Ensure supporter journeys are inclusive, accessible and designed with privacy, preferences and responsible use of data at their heart.
Skills, Knowledge and Expertise
- Significant experience developing and improving customer, supporter or audience experiences and journeys.
- Experience designing and optimising customer or supporter journeys using insight, personalisation or marketing automation.
- Strong people leadership experience, with the ability to motivate, develop and empower a high-performing team.
- Experience leading complex, cross-functional programmes involving different teams and areas of expertise.
- Strong strategic thinking, with the ability to turn organisational priorities and audience insight into clear journey plans and priorities.
- Excellent stakeholder management and influencing skills, including the confidence to work with senior stakeholders and challenge existing ways of working.
- Experience using experimentation, testing and performance insight to improve customer or supporter experiences.
- Understanding of lifecycle engagement, retention and the factors that build long-term customer or supporter relationships.
- Strong communication and facilitation skills, with the ability to bring people together around ideas and turn them into action.
This is a rare opportunity to shape supporter experience at scale. You'll have the team, influence and organisational reach to turn insight into better journeys—and help create experiences that make people want to stay connected to GOSH Charity for years to come.
DBS - note a Basic DBS check is required for this role.
#Senior Supporter Experience Manager #Manager #Supporter Experience Manager #Supporter Experience #Manager
We are Great Ormond Street Hospital Charity. We stop at nothing to help give seriously ill children childhoods that are fuller, funner and longer.
The client requests no contact from agencies or media sales.