Data jobs in cockermouth, cumbria
SOS Children’s Villages UK is part of a global federation, which exists to ensure that each child and young person grows up with the healthy relationships they need to become their strongest selves. We are the world’s largest non-governmental organisation focused on supporting children and young people who don’t have, or who are at risk of losing, parental care.
We are now looking for a capable Senior Acquisition Officer to develop, test, learn and grow our acquisition programme.
- Manage acquisition campaigns end-to-end across multiple channels (digital, lead generation, DRTV, telemarketing, face-to-face).
- Support, train and monitor fundraising agencies, including occasional UK travel for campaign visits.
- Deliver early retention activities to engage new donors and improve conversion and retention rate
- Oversee data management and reporting in Salesforce, ensuring accurate coding, reconciliation and trend analysis.
- Ensure high standards of compliance, following the Code of Fundraising Practice and wider regulatory requirements.
- Handle supporter communications professionally
If you are self-motivated with strong communication skills and excellent attention detail, looking for a pivotal role within a friendly, flexible, and supportive team, then this could be for you!
To Apply
Please read the full Candidate Pack attached which contains the entire job description and person specification, and submit a copy of your CV and a covering letter.
The deadline for applications is Monday 15 September 2025, 09.00am UK time.
Please note:
- The post-holder must be UK-based and able to work on a permanent full-time contract. We are unable to provide employment sponsorship if required and unfortunately cannot progress applications without the required right to live and work in the UK on a permanent contract.
- Work location: The post-holder can choose to be remote (in the UK, as above) or hybrid (Cambridge CB2 1AB).
- No agencies please - We are managing this recruitment in-house and are not seeking assistance from agencies at this time. We have existing preferred agencies should the need arise.
Please read the full Candidate Pack attached which contains the entire job description and person specification, and submit a copy of your CV and a role specific covering letter by the deadline specified.
The client requests no contact from agencies or media sales.
About Us
Animal Welfare Investigations Project (AWIP) is embarking on an ambitious five-year strategy to become a membership-first organisation, empowering thousands of animal advocates to join us in protecting animals from harm.
As part of this transformation, we’re seeking a compassionate, organised, and proactive Membership Services Officer to be the first point of contact for our members and supporters, ensuring every interaction is warm, helpful, and leaves people feeling valued.
About the Role
This is a key supporter-facing role where you will:
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Be the friendly first point of contact for members and prospective members via phone, email, and other channels.
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Handle inbound and outbound calls, including proactively reaching out to members to address cancellations, encourage upgrades, or convert cash supporters into ongoing members.
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Maintain accurate supporter data, preferences, and interactions in Salesforce CRM.
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Collaborate with our Digital Marketing Officer, Data & CRM Officer, and Gifts in Wills Officer to nurture relationships and move supporters through their journey, ensuring that every member feels appreciated and connected to our mission.
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Support the Marketing and Communications team with occasional wider projects, such as campaigns, virtual or in-person events, or member engagement initiatives.
About You
We’re looking for someone who is:
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Compassionate and member-focused, with a genuine desire to make every interaction count.
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Highly organised and detail-oriented, able to manage multiple tasks and maintain accurate records.
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Confident and professional on the phone and in written communication.
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Comfortable with outbound calling — experience in telephone fundraising or supporter upgrade calling is desirable.
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Able to work both independently and as part of a team.
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Comfortable with technology, ideally with some experience using CRMs (Salesforce experience is a bonus).
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Experienced in supporter care, customer service, or a similar role (desirable but not essential).
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Aligned with AWIP’s mission, with a strong commitment to animal welfare and, ideally, a cruelty-free lifestyle.
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Able to maintain strict confidentiality at all times.
Key Details
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Hours: 16 hours per week, Monday–Thursday, 10:00 AM – 2:00 PM
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Salary: £11,885.71 pro-rata (£26,000 FTE)
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Contract: 12-month fixed-term contract, with potential for a permanent role
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Location: Remote (must be based in the UK)
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Additional hours: May be available for outbound campaigns, depending on business needs
What We Offer
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The opportunity to be part of a growing, mission-driven organisation making a global impact for animals.
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A supportive, values-driven team environment.
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Training and development opportunities.
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Fully remote working environment.
The Animal Welfare Investigations Project investigates organised animal cruelty and rescues animals.
The client requests no contact from agencies or media sales.
DFN Project SEARCH offer an evidence-based supported internship model which takes place entirely in the workplace. The programmes provide continuous support to young adults with a learning disability, and autistic people who are aged between 16 – 24 with an Education Health and Care Plan, or equivalent, in their final year of education.
We are looking for skilled administrators to provide support for our Programme Delivery and Corporate Governance teams (although there wll be close working and crossover in the two roles). We are happy to discuss job share or part time working if preferred.
The roles are fully remote, with some attendance at team away days and conferences/meetings where required.
Please see the two Job Descriptions attached with this posting for further information about what is involved in the roles. If you wish to apply for a particular role, please state your preference in your intial cover letter.
If you would like further information about either role, please contact Jule Brennan via the recruitment address listed.
The client requests no contact from agencies or media sales.
Job title: Professional Communities Manager
Reporting to: Director of Membership
Line Manager Responsibility for: Professional Communities Co-ordinator
Location: This is a remote UK-based role with regular travel to CST’s national and regional events, mainly in Birmingham and London. Candidates within reasonable travel distance to these locations are preferred.
Salary: £41,603 - £45,470 a year.
Pension: We offer a workplace pension and life assurance scheme. CST makes contributions equivalent to 10% of your gross salary.
Annual leave: Initially 25 days annual leave plus bank holidays, with an additional two days leave after three years’ service.
Working hours: Full-time 37.5 hours.
Application Closing Date: Wednesday 27th August 2025, 12 noon.
Interview Date: First stage interviews will be conducted on Tuesday 9th September 2025, second stage interviews will be conducted on Thursday 11th September 2025.
Job overview
The Professional Communities Manager leads the development, content curation, and operational delivery of CST’s 11 Professional Communities. These networks, events, and forums are a core benefit of CST membership and are provided free of charge to members.
This is a proactive, member-focused role that blends operational excellence with strategic content oversight. The postholder will work directly with community chairs, subject experts, community supporters, CST platinum partners and members to ensure that all communities are vibrant, professionally hosted, and deliver high-quality, relevant content.
The role also plays a key part in ensuring a joined-up approach to content across CST’s full range of activities, working closely with the professional learning and conference teams and partnerships to ensure alignment and maximise value for members.
Key responsibilities
Strategic Development and Continuous Improvement
- Develop and implement strategic plans to strengthen the value, engagement, and content of CST Professional Communities.
- Set clear objectives and KPIs to monitor success and drive continuous improvement of community services.
- Regularly evaluate community activity, identifying ways to increase engagement, relevance, and impact for members.
Community Content Curation and Management
- Oversee the quality, consistency, and relevance of content across all 11 Professional Communities, ensuring alignment with member priorities and organisational objectives.
- Work in partnership with community chairs, subject experts, community supporters and CST’s platinum partnerships to proactively commission, curate, and quality-assure community content (e.g., webinars, blogs, resources, discussions).
- Work closely with the professional learning and conference teams to ensure a joined-up, coherent approach to content across CST activity, avoiding duplication and enhancing overall member value.
- Identify content gaps and work creatively, including drawing upon resources and contacts within the policy and partnership team to address them, ensuring a balanced and evolving programme across the communities.
Community Engagement and Facilitation
- Lead and facilitate virtual and in-person community events, ensuring professional delivery and high-quality member interaction.
- Support and brief speakers, chairs, and contributors to ensure a consistently excellent experience for members.
- Actively promote member engagement through community platforms and other channels, driving participation and interaction.
Stakeholder Relationships
- Build and maintain strong relationships with CST members, community chairs, speakers, and supporters.
- Collaborate with internal colleagues across membership, communications, professional learning, policy, and conference teams to maximise the impact of community activities.
- Manage relationships with sponsors where appropriate, ensuring alignment with CST values.
Digital Platform and Event Management
- Oversee the effective use of digital and platforms (including CiviCRM and Hivebrite,) to host communities, deliver events, and share content.
- Manage operational aspects of events and online communities, ensuring smooth logistics and excellent user experience.
Data, Insight, and Reporting
- Monitor and report on community engagement, content performance, and member feedback, using data to guide improvements.
- Lead the ongoing development of data processes for the communities, ensuring accurate insights are captured and shared.
Team Leadership and Development
- Manage, develop, and support the Professional Communities Coordinator, fostering a collaborative, high-performing culture.
- Encourage learning and development across the team to ensure consistently excellent member service.
Adaptability and Wider Contribution
- Contribute to broader membership engagement strategies and initiatives.
- Undertake any other duties as required by the Director of Membership to support CST’s mission
Looking for a role where your security expertise could make a real difference? Interested in protecting digital infrastructure that transforms lives and supports a cause you can truly believe in?
At Alzheimer's Society, you'll face unique cybersecurity demands that go far beyond typical corporate security. You'll safeguard sensitive research data that could unlock dementia breakthroughs, secure systems that connect vulnerable people to essential support, and protect donor information across a nationwide network of services.
One in three people born today will develop dementia - the UK's biggest killer. Your security expertise will be instrumental in helping us reach them with crucial support while protecting groundbreaking research that could change the future of dementia care.
What this role offers you:
- Opportunity to shape security strategy for one of the UK's largest charities.
- Contribute to digital transformation initiatives affecting 1700+ staff and thousands of volunteers.
- Drive innovative security solutions for unique charity sector challenges.
This is a career defining position, and would suit someone looking for a long term role offering career development and the opportunity to build and evolve the security capabilities of one of the UK's largest charities.
As Security Operations Manager, you'll lead a security team protecting infrastructure that serves 1700+ colleagues and over 6000 volunteers nationwide. Working within our Technology directorate, you'll collaborate with IT teams and stakeholders across our organisation to manage security operations protecting everything from research data to financial systems processing millions in donations.
About you
You're a security professional who thrives on challenge. Your technical expertise in managing security operations comes with the leadership skills to develop high-performing teams. You have experience implementing information security standards across corporate systems and can communicate complex security concepts clearly to both technical specialists and non-technical stakeholders. You're skilled at balancing robust security with accessibility and usability needs, and you understand the unique challenges of protecting sensitive data in a charity environment.
Essential experience
- Demonstrated experience leading security incident responses with measurable outcomes.
- Significant line management experience leading, coaching and developing a team of security professionals.
- Track record of implementing security frameworks in complex, multi-stakeholder environments.
- Proven ability to balance security requirements with accessibility needs in real-world scenarios.
- Clear examples of communicating complex security concepts to both technical specialists and non-technical stakeholders.
- Understanding of the unique data protection challenges in sensitive environments.
What you'll focus on
- Leading security operations teams and implementing controls across all security domains.
- Overseeing security incident management and breach investigations.
- Managing network, infrastructure, and data security compliance (GDPR, Cyber Essentials, PCI DSS).
- Leading DevSecOps teams on Secure By Design integration and deployment.
Ready to use your security expertise to defend systems that change lives?
About Alzheimer's Society - who are we and what’s our mission?
Dementia is the UK’s biggest killer. One in three people born in the UK today will develop dementia in their lifetime.
At Alzheimer’s Society, we’re the UK’s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.
Together with our supporters, we’re working towards a world where dementia no longer devastates lives. Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.
Our commitment to Equity, Diversity, Inclusion & Belonging
We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.
We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.
Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people.
Our hiring process
During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply. Please also contact Alzheimer’s Society Talent Acquisition Team via [email protected] for application support or any adjustments you might need.
To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.
We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.
We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a DBS check at the relevant level.
Giving back to you
Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society.
You can also visit our Working for Us pages, which give you more information about what it’s like to be an employee at the Society.
Unifrog’s mission
We’re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counsellors to manage the progression process effectively.
Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications.
We have a clear social purpose, and we’re hugely ambitious. We already work with over half of UK secondary schools, and hundreds of international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer.
Our team is at the heart of our business and is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don’t hesitate to apply. We look forward to hearing from you!
We believe in the power of diversity. If you are from an ethnic minority background, we would like to strongly encourage you to apply. In advance of applying if you have any questions about working at Unifrog, please contact Mhairi (details on our jobs page).
What you’ll do
As Finance Executive, you’ll play a key role in keeping our day-to-day finance operations running smoothly; from processing transactions and performing reconciliations, to ensuring our partners are billed correctly and pay on time. You'll be a key point of contact for finance queries across the business, and your work will be essential to maintaining accurate records and enabling wider decision-making. You'll also play an important role in driving process improvements, and support the team by analysing data and producing insightful reports that inform decision making.
This is a varied role where you’ll get exposure to lots of different areas within the finance function of a SaaS company. It’s perfect if you’re keen to explore your interests and gain a solid grounding across multiple aspects of finance.
- Record, process and reconcile transactions for the company using platforms like Spendesk and Xero, and ensure transactions are accurately recorded and categorised.
- Manage our finance email inbox, responding to queries from schools, universities and employers.
- Manage our accounts receivable processes, keeping track of overdue invoices, chasing partners for payment and recording received payments.
- Support our sales teams with general finance related queries and keeping their partner records up to date on Salesforce (our CRM system).
- Improve, streamline and automate processes within the finance function.
- Get involved with projects such as:
- Setting up a simple way to keep track of the subscriptions we pay for, and make sure we’re getting good value from them.
- Finding solutions to increase the number of invoices paid on time.
- Creating useful reports and dashboards on Salesforce to aid decision making.
- Support the Finance Lead to:
- Prepare the payroll for our accountants (including commission calculations) and manage associated schemes (e.g. pension contributions).
- Manage our accounts payable processes, making and recording payments.
- Work on forecasting and variance analysis to support business planning.
- Check through our quarterly VAT return.
- Manage the banking for our much smaller Hong Kong and US companies.
- Support the Head of Finance (your line manager) to:
- Create the annual budget.
- Support on ad-hoc projects and data analysis requests.
Who we’re looking for
You’ve got some experience in a finance or operations role, or you can demonstrate that you’ve built the relevant skills in another setting and are ready to learn more.
- You’re organised and methodical, with strong attention to detail that helps keep things running smoothly and accurately.
- You enjoy solving problems and thinking critically about how things can be improved, streamlined or automated.
- You’re quick to learn new systems and tools, you might not have used platforms like Xero or Salesforce before, but you’re keen to get stuck in.
- You take ownership of your work, following through on tasks and making sure nothing falls through the cracks.
- You’re proactive and hands-on, excited to go beyond your core responsibilities to improve how we work and help make it a success.
- Being a proficient user of Microsoft Excel (formulas, pivot table, x-lookup) is a bonus.
- Having an educational background in Finance, Accounting or a Business related discipline is desirable, but not essential.
Working together
We’re a small but mighty team of 3 within Finance (this role included). You’ll be line managed by the Head of Finance and will be working very closely with our Finance Lead too. You’ll also have regular contact with most people across the Unifrog, especially our partner-facing teams and the People team. You’ll also be liaising with our external accountants who take lead with the financial accounting and payroll side of things.
Key benefits
Head to our jobs page for a full list of the excellent benefits we offer our team.
- Join one of ‘the best organisations to escape to’ and help transform careers and destinations in schools.
- Become part of a committed, dynamic, and growing company. We want to build our team for the long term: if you do well, we will do our best to make sure you want to stay at the company for a long time.
- Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress.
- Influence the company’s direction: we love to promote great ideas, wherever they come from.
Key details
- £33,000 - £36,000 per year, depending on experience (Grade B).
- This position is advertised as Finance Executive, though internally it will be referred to as Finance Coordinator to better align with Unifrog job titles.
- Work remotely, or flexibly in our London or Edinburgh office.
- 28 days paid holiday per year (plus bank holidays).
- Working hours are 9am to 5pm, Monday to Thursday, and 9am to 4:30pm on Friday.
- Start date: as soon as possible, though we will be flexible for the right candidates.
- If you require reasonable adjustments, or want to discuss any details about the role before applying, please contact Mhairi (details on our website).
- We can only consider candidates who have the right to work in the UK.
Application process
Deadline: 10:00am (BST) on Monday 1st September 2025.
Stage 1: Application form (~1 hour)
Visit our website to upload your CV and complete the questions and tasks below. Please note that we do not review CVs at this stage of the application process so please be as specific as possible about your experience.
- i. With reference to examples of your recent experience, what would make you an excellent candidate for this role? (250 words)
- ii. Describe a time when you identified an opportunity to improve something in your team or organisation. What steps did you take, and what was the outcome? (250 words)
- iii. Our Finance team is looking to reduce the number of late payments from our partner schools. What kind of information would you want to understand the issue, and what steps might you suggest to help improve the situation? (250 words)
Stage 2: Phone interview (15 minutes)
- The next stage of the application process will be a short phone interview.
Stage 3: Video call interview and task (1 hour 20 mins)
- In-tray exercise (20 minutes)
- Standard Q&A from a panel of three, including questions about your experiences and how these relate to the role, and scenario questions based on common situations you might face (plus time for your questions) (60 mins).
Phone interviews will be held throughout the application window. Video call interviews will be held w/c 15th September 2025.
Your answers are an opportunity to let us know more about your motivations and experience. While we understand that candidates might want to use AI to improve parts of their application, we strongly encourage you to write your answers independently.
Please note, we compare all answers to an AI generated answer. Where we suspect AI has been used to write the majority of the answer, this will be taken into consideration when scoring.
The client requests no contact from agencies or media sales.
Imagine a role where your creativity helps connect supporters to a powerful mission, raising vital income so more children facing disadvantage can discover their connection with the land that sustains us all.
We’re looking for a multitalented Digital Marketing Officer who has a passion and skill for creating captivating and emotionally driven content, who can also support fundraising campaigns and drive optimisation through user feedback and data analysis. You’ll be confident with writing copy for websites and newsletters, creating social media posts, and working with design tools to produce digital materials that inspire people to donate, support, and champion our cause.
This is a new and significant role for our charity, offering the chance to contribute fresh ideas and see the direct results of your work. You’ll be joining a highly supportive, creative and digitally literate team committed to using digital innovation to help ensure every child, no matter their circumstance, has access to impactful food, farming and nature-based education.
This role involves travel and occasional overnight stays (with mileage reimbursed) across England and North Wales. While we prioritise the use of public transport this is not always feasible. Therefore, a valid driving licence is essential for this position.
Key Responsibilities:
Collect and Curate Impact Content
- Create compelling, emotionally resonant stories and visual content that demonstrate our impact, working closely with colleagues to ensure all materials are brand-aligned, accessible, and consistent in tone and style.
Design Campaign Materials and Reports
- Deliver digital campaigns by tailoring communications for key donor audiences, continually testing to optimise reach and engagement.
Digital Communications Oversight
- Manage social media content in partnership with the Digital Manager, using analytics to optimise performance and identifying emerging digital trends to enhance supporter engagement and income.
- Collaborate across teams to improve supporter journeys and digital engagement, while motivating ambassadors and influencers to amplify our reach and grow income.
About The Country Trust
The Country Trust believes every child should discover first-hand the connections between the food they eat, their own health and the health of the planet. We are the UK’s leading educational charity on a mission to connect children with the land that sustains us all.
When we don’t understand where food comes from, how it’s grown, or have the chance to spend time outdoors, there’s a significant knock-on effect for our health and the environment. Through nearly 50 years of programme delivery, we know children facing disadvantage often have the most to gain from this connection but are least able to access it.
Through food, farming and countryside experiences, our mission is to empower children to be confident, curious, and create change in their lives and the world around them — so that they and society thrive.
The client requests no contact from agencies or media sales.
Embedded in the work of the Programme Department, the Communications and Marketing Manager is responsible for designing and delivering on communications and marketing plans designed to amplify our brand messages, and raise awareness of our mission with partners, and beneficiaries and help us achieve our vision.
This is a hands-on, operational role ideal for someone with significant experience of leading on communications activities, who thrives in a small team and enjoys delivering against long-term plans and managing day-to-day priorities. You’ll lead the delivery of all aspects of communications and marketing - from planning campaigns and managing social media to producing content and supporting fundraising efforts.
As well as working with the Programme Department to support and promote the work of our local partner programmes, the role will also create and maintain mechanisms to ensure all of our staff are informed and engaged with the full scope of our work and impact we enable.
The client requests no contact from agencies or media sales.
Harris Hill is delighted to be working with an international animal protection charity in their search for an Operations Officer.
Location: Remote (UK-based, with monthly travel to London at own cost)
Salary: £25,000 – £28,000, depending on experience
This is a varied and fast-paced position covering administration, finance, data management, supporter services, recruitment support, and event coordination. As the first point of contact for many supporters and stakeholders, you will deliver outstanding service while supporting colleagues across the organisation.
Key responsibilities include:
- Acting as a culture ambassador, supporting team communication and process improvements.
- Providing supporter and donor care via phone, email, post, and social media.
- Processing expenses, supplier payments, and supporting financial reporting.
- Coordinating recruitment administration, inductions, and onboarding/offboarding.
- Supporting team events, trainings, and external supporter activities.
- Managing databases, ensuring accurate records and GDPR compliance.
- Overseeing logistics, stock, and campaign materials.
We are looking for someone who is:
- Proactive, solutions-focused, and able to balance multiple projects.
- Calm, professional, and detail-oriented, with excellent communication skills.
- Experienced in administration, operations, or project management (minimum 1 year).
- Confident in managing competing priorities in a fast-paced environment.
- Tech-savvy, adaptable, and eager to continuously improve processes.
This role is an exciting opportunity for a highly organised, detail-oriented professional to join a dedicated team working to protect animals worldwide. The successful candidate will play a key role in ensuring smooth internal operations and excellent supporter care.
For more information, please submit your CV to .
Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Position Title: Helpline Supervisor
Reports To: Helpline Manager / CEO
Salary: £36,000 per annum, plus pension and employer NI contributions
Hours: 40 hours/week
Contract: Permanent, full-time, flexibility required in work hours
Location: Remote / Office-based – some evening/weekend work required
Role Purpose:
The Helpline Supervisor will provide support, guidance and supervise the helpline advisors and in the future helpline volunteers. The role will further provide emotional support and debriefing for the helpline advisors and volunteers during each helpline shift and when appropriate after each reported incident. They will also oversee the quality of service and ensure each report is dealt with appropriately to a high standard and that reports are logged appropriately recording all relevant information, ensuring data is protected and all procedures are followed.
Role Responsibilities:
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Provide day-to-day supervision, guidance and emotional support to helpline advisors.
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Monitor call logs, case records, and system reports to ensure quality and flag complex or urgent cases.
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Ensure safeguarding protocols are followed and lead on referrals involving serious risk or protection concerns.
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Deliver pre-shift briefings, post-shift debriefs, and facilitate reflective practice sessions.
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Coordinate rotas and ensure adequate shift coverage.
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Support the recruitment, onboarding, and ongoing training of helpline staff (and volunteers when).
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Promote staff wellbeing and implement trauma-informed approaches in staff support.
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Liaise with external agencies and partners to strengthen referral pathways and collaborative responses.
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Lead on service improvement by identifying trends, risks, and areas for development.
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Monitor and analyse service data to contribute to internal reviews and funder reporting.
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Ensure compliance with data protection, confidentiality, and safeguarding standards.
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Undergo regular training in trauma-informed approach, safeguarding, anti-Muslim hate and any other relevant topics.
Person Specification:
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Supervisory or senior experience in helpline, casework, or support services.
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Proven ability to provide emotional and professional support to frontline staff.
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Experience in handling safeguarding referrals and risk assessments.
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Trauma-informed approach and working knowledge of hate crime, discrimination, and support needs.
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Strong understanding of anti-Muslim hatred and Islamophobia.
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Excellent understanding of British Muslim communities, their diversity, and everyday practices.
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Excellent interpersonal, leadership, and communication skills.
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Strong organisational skills and ability to manage competing priorities.
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Experience using communication and case management platforms (e.g., RingCentral, Zoho, Microsoft 365) is desirable but not necessary.
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Experience in monitoring, evaluation, or impact reporting is desirable.
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Commitment to equality, diversity, and inclusion.
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Strong commitment to inclusion, ensuring that individuals from all backgrounds feel heard, respected, and supported. This includes working sensitively with people of all faiths and none, and with diverse identities, including LGBTQ+ individuals, queer Muslims, Muslims from minority sects, and other marginalised or intersectional communities.
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Enhanced DBS check required (to be obtained on your behalf if your application is successful).
Note: This job description is not exhaustive and may be subject to review and amendment from time to time in line with organisational needs. As the helpline opening hours extend then there is potential for the working hours and timings to change or increase.
Applications are being accepted on a rolling basis until the role is filled with a suitable candidate, with the aim of appointing someone by mid-August to early September. To apply, please send your CV and cover letter, Applicants are responsible for ensuring they have the legal right to work in the UK and will be required to provide ID and verification if shortlisted.
The client requests no contact from agencies or media sales.
About the role
This is a unique and exciting opportunity to help deliver SSAFA volunteer support to the serving community.
You will work closely with the Serving Community Manager to develop SSAFA’s support to the serving community through its volunteer delivered Serving Community Teams and the Community Volunteering Service.
Your role will be to ensure a safe and quality service is delivered by volunteers, and support them from the recruitment and induction stage through to becoming a fully trained volunteer.
You will monitor and review the service, providing feedback on progress and areas of concern as well as statistical data to the Serving Community Manager.
In addition, you will provide support and supervision to Community Volunteers and ensure robust recording and handling of beneficiary data in line with SSAFA’s policies and procedures.
About the team
You will be part of a small innovative team working together to plan and deliver SSAFA’s support to the serving community, rolling out services which will assist volunteers in helping beneficiaries. You will work with all departments across SSAFA and with external stakeholders to raise awareness of the needs and challenges of the serving community and how SSAFA can help.
About you
We are looking for a highly organised individual to deliver volunteering support to the serving community. You will have a good understanding of the unique issues that the serving Armed Forces community may experience, and knowledge and experience of the charitable sector.
You will have experience of managing volunteers, have strong interpersonal skills and the ability to establish working relationships quickly.
As a proactive and motivated individual, you will have good project management skills in order to prioritise your time, and plan and deliver an exciting new services to the serving community.
About SSAFA
SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2024 our trained teams of volunteers and employees helped more than 54,000 people, including veterans, serving personnel (regulars and reserves) and their families.
SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.
Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
Closing date: Midnight on 31 August 2025.
Interviews: 10 to 12 September 2025.
Our vision A society in which the Armed Forces, veterans and their families can thrive.

Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Use your digital marketing skills to deliver record-breaking campaigns that raise millions for great causes at a multi-award winning digital agency.
8Cats Digital is on a mission to create the most effective, creative, and accountable digital marketing campaigns in the sector and we’re looking for an ambitious Digital Marketing Executive to join us.
You’ll play a key role in shaping and delivering digital campaigns that have real-world impact - from bringing in leads for legacy campaigns to raising seven figures for individual giving. You’ll take a client brief and lead it through every stage: creative ideation, execution, optimisation, and analysis.
If you're someone who thrives in a fast-paced agency setting, loves solving problems, and wants your work to make a difference, this is your chance to grow with us.
What You’ll Do:
- Take briefs from major charity clients and translate them into outstanding multichannel digital strategies
- Oversee campaigns from start to finish: from creative briefing to real-time optimisation to final reporting.
- Work across a diverse range of causes and channels, leading on paid media and collaborating with specialists on delivery.
- Write clear, actionable briefs for our in-house team (designers, ad buyers, copywriters).
- Monitor live campaigns using Meta Ads, Google Ads, and GA4 - spotting trends, fixing problems, and seizing opportunities.
- Deliver post-campaign insights that go beyond the numbers - and explains the 'why'.
- Support the senior team on key accounts, and lead others independently.
- Contribute to our long-term mission to raise £100m for our clients' causes by 2035. A target we're well on our way to achieving.
What You’ll Bring:
- 2-3 years' experience in a digital marketing role (agency or in-house) working with charities or non-profits.
- Proficiency with Meta Ads, Google Ads, and GA4
- Ability to manage campaigns from brief through to post-campaign insights.
- Strong data skills, able to review performance and draw actionable conclusions
- Experience creating post-campaign reports and communicating impact
- Comfortable working across multiple clients and causes simultaneously
- Charity sector experience or knowledge of fundraising campaign types (desirable)
- Familiarity with other paid digital channels such as YouTube, TikTok, Reddit or offline channels like DOOH or TV (desirable)
Why join the 8Cats Digital team?
- Mission-led: We’re working to raise £100,000,000 for charity by 2035 — and we’re well on our way with £35,000,000 raised so far.
- High-impact work: You’ll shape campaigns for causes including cancer, environmental, humanitarian, social justice, mental health, housing and homelessness plus a range of other health causes.
- Supportive team: Small, experienced, and invested in your growth.
- Creative freedom: You’ll be trusted to find new angles, test new tactics, and help redefine best practice in the sector.
- Early opportunity: Join us at a pivotal time and grow with the agency.
The Details:
- Location: Remote (UK-based), with travel to London for client meetings or team meetups
- Hours: We're looking for full-time, part-time or contract and can be flexible around your home life
- Salary: £28,000 - £35,000 depending on experience
Ready to Apply?
Send your CV and a short cover note that tells us:
- Why you think you'd be a great addition to the 8Cats Digital team
- Why does this role and the sector excite you
- A campaign you’ve worked on and your contribution to its success
We’re interviewing on a rolling basis, so get in touch if this sounds like your next role.
No agencies, please.
Churches Conservation Trust (CCT) is the national charity caring for historic churches at risk. As the operator of the third largest heritage estate in charitable ownership in the UK, our 356 historic churches include examples of irreplaceable architecture, archaeology and art from 1,000 years of English history.
CCT has an international award-winning reputation in heritage conservation and regeneration. All churches in our care are listed, mostly Grade I and II*, and some are Scheduled Ancient Monuments.
Without our care, these buildings might have disappeared entirely. Instead, they are enjoyed as social, tourism, educational and cultural resources, kept open, in use, and living once again in the heart of their communities.
Overall job purpose
The future of CCT’s outstanding collection of historic churches depends on us supporting communities around our churches caring for, opening, using and raising money for them. The Lead Local Community Officer will play the prime role in ensuring that local people are engaged, recruited, trained and supported.
The Lead Local Community Officer will lead the regional team of Local Community Officers to support, recruit, liaise with and develop volunteer and community supporters to care, open, use and raise money for the CCT’s collection of historic churches.
They will head the Church Planning process for the region, ensuring every church maintains and develops their co-created Church Plan.
The closing date for receipt of applications is 9am on Friday 12th September 2025.
The interviews will take place in Northampton on Wednesday 24th September 2025. Please note that the interview date and location have been specifically chosen according to the availability of the panel.
As part of our recruitment process, we undertake candidate psychometric testing, you will receive an email following your application submission asking you to complete a series of activities.
All successful applicants will be subject to a basic DBS, references and right to work checks.
We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.
If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.
We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.
We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.
The client requests no contact from agencies or media sales.
Founded in the aftermath of the Second World War, Cumberland Lodge works with young people to understand the causes and impacts of social conflict and division, developing the next generation of leaders to create more just and inclusive futures. Our current programme focuses on four key areas: Youth & Democracy; Rule of Law; Freedom of Religion and Belief; and International Dialogue in the Workplace.
As we approach our 80th anniversary we have ambitious plans to scale up our activities and are looking for an experienced Fundraising Officer with strong storytelling skills and a passion for making a difference.
This is a permanent part-time role, two days a week. The successful candidate will join a thriving organisation as part of a small Programme team under the leadership of the Programme Director.
We are seeking to appoint a strong team player who can also work independently, who is well-organised, with excellent communication and inter-personal skills. They must be able to demonstrate success in fund-raising, and have strong knowledge of the fund-raising landscape in the UK, and preferably internationally. A background of funding raising for education or youth sector organisations would also be desirable.
Alignment with our ethos of addressing social challenges through constructive dialogue is essential.
It is expected that this role can be primarily carried out from home, but attendance one day a month in the offices in Windsor Great Park would be required.
This is a new role at Cumberland Lodge and there could be opportunities to grow with the team and become involved in other areas of our work, particularly occasional delivery of education programmes. If candidates have experience or an interest in this area please note this in your application.
Job description
Objective: To generate income that supports Cumberland Lodge’s mission by identifying, researching, and securing funding from trusts, foundations, and grant-giving bodies. The Programme Fundraising Officer will craft compelling proposals, develop new income opportunities, and align funder interests with Cumberland Lodge’s goals to enable impactful work with young people and the creation of more just and inclusive societies.
Reporting to: Programme Director
Working with: Programme Manager, Programme Team, Comms & Engagement Manager, Business Development & Marketing Manager
Salary: £14,000 (£35,000 FTE)
Hours: 2 days per week,
Main Duties:
Funding Development
Research and identify funding opportunities aligned with Cumberland Lodge programmes.
· Write compelling, youth and/or education focused funding applications and proposals.
· Track and manage applications, deadlines, budgets and outcomes.
Relationship Management
· Build and maintain strong relationships with funders.
· Provide timely updates, reports, and impact stories.
· Represent Cumberland Lodge at meetings, events, and networking opportunities.
Strategy & Performance
· Contribute to Cumberland Lodge fundraising strategy and income targets.
· Collaborate with the Programme Director to monitor fundraising performance.
· Produce data-driven reports on donor engagement and fund-raising effectiveness for the
Senior Management Team and Board of Trustees.
Compliance & Data
· Maintain accurate, GDPR-compliant donor records.
· Stay informed on fundraising legislation and best practices.
Internal Collaboration
· Work with programme and communications teams to gather data and case studies when required for reporting to Senior Management Team, Trustees, and to develop the annual Impact Report.
· Support the Leadership Team with strategic funding advice.
General
· Participate in relevant training and development identified in conjunction with Line
Manager.
· To attend and participate in weekly team meetings.
· Promote in a positive way the work of Cumberland Lodge.
· To maintain the confidentiality of the service.
· Develop the Charity’s commitment to equal opportunities and non-discriminatory Practices.
· Adhere to all the Charity’s policies and procedures, including health & safety and security.
· Undertake other duties commensurate with the post as and when reasonably required.
Person specification
You will be able to demonstrate the following criteria:
Essential Criteria:
· A track record of securing five-figure grants or more from trusts, foundations and other donors;
· Knowledge of the fundraising landscape in the UK;
· Excellent communications skills, verbal and written, for a range of audiences, including creative storytelling and project framing;
· Ability to analyse and synthesise research and data into compelling reports and funding applications;
· Ability to develop full cost recovery budgets and carry out all compliant financial reporting;
· Ability to carry out all grant management reporting accurately and in a timely manner, with knowledge of GDPR-compliant data management;
· Ability to work independently, being proactive, organised and results-driven, while maintaining an ethos of collaboration and teamwork;
· Excellent time-keeping and ability to meet deadlines;
· Experience using a range of IT packages and platforms.
Desirable Criteria:
· Experience working with young people, youth organisations or in the education sector;
· Knowledge of the fundraising landscape internationally;
· Experience using social media for marketing and communication.
Further information
Hours: 14 hours per week (through an annualised hours working pattern).
Location: Remote working although the successful candidate will be expected to work from Cumberland Lodge a minimum of one day per month. Applicants should be aware that Cumberland Lodge is not easily accessible by public transport, so alternative forms of transport (bicycle, car) are helpful.
Annual leave: 33 days including Bank Holidays which will be pro-rata. The charity is closed over the Christmas period which will be deducted from the leave allocation.
Pension: Standard Life contributory pension (up to 10% contributions to support 5% personal contributions, with the option to increase personal contributions over and above 5%).
Additional benefits: Lunch provided on-site. Death in service benefit 4 x salary after a probation period. Employee support benefits, including access to a virtual GP service and mental health support.
How to apply
We seek to embody our vision of more just and inclusive societies as an employer, and we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
To apply for the role of Programme Fundraising Officer, please send a CV and a covering letter, explicitly addressing how you meet the Essential and Desirable Criteria outlined above.
Closing date: Thursday 11 September 2025
First interview: Thursday 25 September 2025
Second interview: Week commencing 29 September 2025
Interviews will be conducted in person as it is important to get a sense of the site. On-line interviews will only be conducted in exceptional circumstances.
The client requests no contact from agencies or media sales.
We are looking for an immediately available Employee Relations Advisor for a period of 6 months on a fixed term contract. This is to work with a national charity that has seen an escalation in the number of ER cases recently and urgently needs some extra support.
Key responsibilities include:
- Assist with the management of Employee Relations cases, including disciplinary and grievance processes
- Support HR Advisors and Managers with documentation, scheduling, and note-taking during meetings
- Help maintain accurate and confidential case records
- Respond to queries from employees and managers regarding ER policies
- Advising managers on best practice and policy compliance
- Contribute to reports and data tracking for ER trends and outcomes
You'll bring :
- Experience in HR and employee relations
- Strong communication and organisational skills
- Ability to handle sensitive information with discretion
- Sound judgement, discretion, and emotional resilience
- A CIPD qualification or working towards one is desirable
Please get in touch ASAP, with an updated CV to be considered for this role. This role can be done remotely with very occasional travel.