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Hastoe Housing Association, England (Hybrid)
£16,320 pa (£27,200 FTE)
Posted 2 days ago Apply Now
Closing in 2 days
The Children's Trust, KT20, Tadworth (Hybrid)
£39,594 per year
Executive Assistant to the Directors
Posted 5 days ago Apply Now
Closing in 3 days
The Connection at St. Martin-in-the-Fields, London (Hybrid)
£37,551 per year
You’ll be part of a small, collaborative People and Culture team, where we work flexibly and supportively to deliver excellent HR services.
Posted 6 days ago
Royal Society of Tropical Medicine and Hygiene, Holborn (Hybrid)
35-40k subject to experience
Posted 2 days ago Apply Now
Prostate Cancer UK, Central London (Hybrid)
£28,000 - £32,900 per annum
Posted 2 days ago
Ambitious about Autism, N10, London (Hybrid)
£33,452 - £38,424 per year (depending on skills and experience)
Posted today
Work Rights Centre, Willesden (Hybrid)
£27,000 - £30,000 per year
We are looking for a motivated colleague to support our frontline advice team by acting as the first point of contact for clients
Posted 2 days ago
Closing in 2 days
Battersea Dogs & Cats Home, Battersea (Hybrid)
£25,210 per year
Posted 4 days ago
Confederation of School Trusts, Remote
£40,000 - £45,000 per year
Posted 1 week ago
Page 13 of 38
London (Hybrid) 0.67 miles
£50k - 60k per year
Full-time
Job description

Head of Fellowship Retention and Services

Salary: £50,000 - £60,000

Contract: Permanent, Full-time

Are you a strategic leader with a passion for membership engagement and income stewardship? We are seeking an experienced Head of Fellowship Retention and Services to lead a dynamic team dedicated to delivering outstanding member services and driving retention. This pivotal role will oversee a significant income stream and ensure the ongoing engagement and satisfaction of a prestigious fellowship network.

About the Role
Reporting directly to the Director of Fellowship, you will be responsible for shaping and delivering retention strategies that underpin long-term financial sustainability. Leading a busy Services team, you will ensure excellent day-to-day service delivery, handle high volumes of member queries, and manage complex issues with diplomacy and care.

Using data-led insights and innovative campaign approaches, you will develop targeted retention initiatives, continuously improving renewal rates and fostering a strong sense of belonging among members. With responsibility for a budget of approximately £280K and generating nearly £6 million in annual income, this role is crucial to the organisation’s financial resilience and mission.

Who We’re Looking For

  • Extensive leadership experience in membership or fellowship recruitment, retention, and service delivery.
  • Proven success in stewarding multi-million-pound income streams.
  • Strong expertise in CRM systems, preferably Salesforce, with a focus on data governance and compliance.
  • Analytical, data-driven, and highly strategic with excellent project management skills.
  • Exceptional interpersonal and communication skills, able to influence at senior levels.
  • Committed to inclusivity, continuous improvement, and delivering impactful member experiences.

If you are ready to take on a role where you can make a measurable impact on member engagement and financial sustainability, we want to hear from you.

For more information, please submit your CV to .

Please note, CVs are being reviewed on a rolling basis and only successful applicants will be contacted with more information. 

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Posted by
Harris Hill Charity Recruitment Specialists View profile Organisation type Recruitment Agency Company size 21 - 50
Posted on: Tuesday, 10 June 2025
Closing date: 03 July 2025 at 11:59
Job ref: 46801
Tags: Governance / Management