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FP&A Manager | London - Hybrid | £70,000 + Benefits
For an international NGO based in London, we are recruiting a permanent FP&A Manager. Reporting to the Global Head of Finance, this role will oversee all business and commercial reporting, including business planning, budgeting, forecasting and KPIs, as well as the financial reporting, balance sheet, cash and reserves reporting and reconciliations. The role will have a lead input in the year-end close and preparation of the Annual Report and Audit process and will lead the finance business partnering team of two.
Main Duties:
- Lead month-end close and production of month-end business, commercial and MI reporting
- Deliver insightful reporting into the business and commercial performance by partnering key stakeholders and supporting the leadership decision-making
- Lead the Business Planning and annual budgeting processes, preparing packs and presentations for the Executive Committee, Board Finance Committee and Council
- Lead the forecasting process, ensuring their integrity
- Support the development of finance reporting using Power BI, to embed KPIs measuring finance performance
- Prepare presentations for the Exco and Council meetings around business planning, budgeting and forecasting packs
- Provide effective and robust challenge to ensure operational, commercial and financial targets are achieved
- Prepare the consolidated cashflow, balance sheet and reserves (including restricted funding)
- Oversee ledger integrity via monthly and year-end reporting processes and the reconciliation of reporting and balance sheet accounts
- Oversee the statutory reporting including charity VAT and Gift Aid
- Support the annual statutory accounts for the main charity and trading subsidiary and the annual audit through to sign-off of Annual Report and Financial Statements
- Lead, develop and mentor the business partnering team of two.
What will you bring to this role?
- ACCA, CIMA, or ACA qualified from Practice, Commercial and or Non-Profits
- Excellent staff leadership and team management skills
- Experienced in leading a business partnering and MI service to a wide range of teams and senior stakeholders
- Excellent analytical skills and ability to present insightful, engaging information
- Ideally experience of Sun Systems including Q&A reporting
- Power BI and other data modelling and reporting experience
- Experience within the NGO / restricted income space
- Strong experience ideally with year-end statutory close processes including Audit and Annual Report production
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As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
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International Finance Manager
Reports to: Finance Director
Contract: Part-time
Interview process: Will be in the New Year
Role Purpose
As International Finance Manager, you will work alongside the UK Finance Manager overseeing the full lifecycle of all financial transactions with particular focus on funder grants managed through HOST — across both Project Hosting and Hosted Grantmaking services. You’ll ensure every grant is managed with accuracy, compliance, and care so that funds reach the world’s change-makers safely, transparently, and on time.
You will be responsible for ensuring that funder requirements, hosted partner needs, and HOST’s financial integrity align seamlessly. This means managing due diligence, contracting, reporting, and financial monitoring for all funder grants — whether they are received on behalf of a single hosted partner or distributed through multi-grant programmes.
Working at the heart of the Delivery Circle, you’ll collaborate with the Partnerships, Legal, and Finance teams to ensure HOST’s grant management systems are reliable, scalable, and trusted — enabling funders and movements alike to focus on what matters most: delivering impact.
Core Responsibilities
1. Grant Lifecycle Management (Project Hosting & Hosted Grantmaking)
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Manage the end-to-end administration of all funder grants, from due diligence and contracting to financial tracking, reporting, and closure.
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Ensure every grant is correctly recorded in HOST’s financial and project management systems (Xero, ClickUp, HOSTHub).
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Liaise with hosted partners and funders to clarify grant conditions, budgets, and deliverables.
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Track grant progress, disbursements, and reporting deadlines to ensure compliance with funder terms and HOST policies.
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Lead on the preparation and review of all grant agreements, amendments, and financial schedules in collaboration with the Legal Lead and Partnerships Manager: Funders.
Reporting cadence: Monthly grant activity summary to Finance Manager and Partnerships Director.
2. Financial Oversight and Reporting
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Monitor the flow of all grant income and expenditure, including restricted and unrestricted funds, ensuring timely reconciliation with Finance.
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Prepare detailed financial reports and proposal budgets for funders, hosted partners, and internal stakeholders, ensuring accuracy and compliance with agreed budgets.
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Support income deferrals, accruals, and revenue recognition processes as part of monthly and annual financial cycles.
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Maintain audit-ready records for all grants and subgrants, ensuring transparency and accountability.
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Work with the Data Analyst to integrate grant data into HOST’s KPI and impact dashboards.
Reporting cadence: Monthly reconciliation and quarterly financial performance report.
3. Due Diligence and Compliance
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Lead due diligence processes for all incoming funder funds and outgoing subgrants, ensuring alignment with HOST’s AML, CTF, and sanctions compliance frameworks.
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Review and verify partner documentation, including governance, financial statements, and risk assessments.
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Collaborate with the Legal Circle to ensure all grant agreements meet compliance requirements across relevant jurisdictions.
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Maintain a live due diligence tracker for all funders, hosted partners, and hosted grantmaking recipients.
Reporting cadence: Monthly compliance report; real-time escalation of risks.
4. Project Hosting Grant Management
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Manage funder grants received on behalf of Hosted Partners (HPs), ensuring restricted fund management, compliance, and accurate reporting.
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Support hosted partners in interpreting funder terms, building compliant budgets, and submitting financial reports.
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Coordinate with Community Support Leads to provide responsive guidance on grant use and expenditure tracking.
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Ensure that all HP grant income and expenses are recorded accurately and reconciled with funder agreements.
Reporting cadence: Monthly hosted partner grant activity and variance report.
5. Hosted Grantmaking Grant Management
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Work with the Partnerships Manager: Funders to manage multi-grant programmes, including collective and participatory funds.
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Administer hosted grant cycles — including application reviews, disbursements, and financial reporting from grantees.
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Ensure accurate funder reporting and financial documentation for each hosted grantmaking initiative.
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Support the development of grantmaking templates, workflows, and SOPs for scale-up through HOSTHub.
Reporting cadence: Monthly hosted grantmaking fund performance review.
6. Collaboration with Partnerships and Delivery Teams
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Work with the Partnerships Circle to ensure clear communication between funders, hosted partners, and internal teams.
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Support the Finance Team in cash flow forecasting, funder fund management, and budget reforecasting.
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Coordinate with the Legal and Operations teams to ensure integrated service delivery across all funding streams.
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Collaborate with the Training Lead to deliver guidance or workshops on grant compliance and reporting for hosted partners.
Reporting cadence: Monthly Delivery Circle coordination meeting.
7. Process, Systems, and Continuous Improvement
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Develop and maintain Standard Operating Procedures (SOPs) for all grant-related workflows, including contracting, reporting, and closure.
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Support the automation of grant management systems through HOSTHub to increase efficiency and reduce administrative burden.
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Identify bottlenecks, recommend process improvements, and support implementation across teams.
Reporting cadence: Quarterly systems and improvement review.
8. Risk Management and Audit Support
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Identify and mitigate risks across the grant portfolio, ensuring early escalation of financial or operational concerns.
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Support external and internal audits, providing complete and accurate grant documentation.
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Maintain a continuous improvement mindset toward compliance, ensuring HOST remains audit-ready at all times.
Reporting cadence: Real-time escalation of risks; quarterly risk review with Finance and Legal.
Key Relationships
Internal: Finance Manager, Finance Officer, Partnerships Manager: Funders, Partnerships Director, Legal Lead, Finance & Operations Director, Data Analyst, and Training Lead.
External: Funders, hosted partners, hosted grantees, and auditors.
Performance Indicators
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100% compliance with funder and grant reporting deadlines.
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100% of grants processed with complete due diligence and documentation.
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Zero unresolved financial discrepancies in grant records at month-end.
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All funder and hosted partner reporting delivered on time and to standard.
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Continuous improvement in efficiency and accuracy of grant management workflows.
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Positive feedback from funders and hosted partners on financial clarity and service quality.
Qualifications/Experience
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Internationally recognised finance qualification.
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Ideally use of Sage but not essential.
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Experience of the not for profit sector.
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Experience managing Grants advantageous.
We believe in the power of people to do extraordinary things. Our mission is to host the world's change-makers, enabling climate and social action.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is an opportunity to lead a varied and meaningful engagement and volunteering portfolio within a small, supportive charity. You’ll support and develop volunteers, build relationships with community partners, and coordinate public engagement activities to ensure that people’s voices shape local health and care services. If you’re looking for a role where your work has real purpose, where you can grow your skills and where new ideas are genuinely welcomed, we’d love to hear from you.
The client requests no contact from agencies or media sales.
Carers Trust is looking for a Policy and Practice Office to join the team in Wales. This role is central to advancing our mission by amplifying the voices of unpaid carers, ensuring their experiences shape policy and practice, and strengthening the visibility and accessibility of carer support services across Wales.
The client requests no contact from agencies or media sales.
Are you a strategic leader with a passion for driving organisational impact? We're looking for an experienced professional to join us as Head of Strategy Implementation (Interim). This is a unique opportunity to play a pivotal role in delivering our current Strategy and Theory of Change, ensuring momentum and alignment across the charity.
This role is fixed term until September 2026, working 29 hours per week. The successful candidate will be required to attend meetings at least once a week as needed in central London and to attend meetings in other locations across the UK with reasonable notice.
Interviews will be held either in person in central London or virtually on Monday 22nd December. We appreciate this is a busy time of year and not all candidates will be able to travel. There may be a second, in person, interview in the New Year as part of the process.
What you'll do:
· Lead the implementation of our Strategy and Theory of Change, embedding cross-departmental collaboration through Thematic Oversight Groups.
· Oversee progress on strategic priorities, on behalf of the Chief Executive.
· Undertake engagement in preparation for a limited review and refresh of the Theory of Change which is due to take place in Q3-Q4 2026-2027.
· Provide senior leadership oversight of our Policy & Public Affairs function and support integrated working across the Strategy & External Affairs Department.
· Prepare reports for the Executive Leadership Team and Board of Trustees.
· Oversee data-led quarterly reporting via a dashboard, driving quality assurance and continual improvement.
What we're looking for:
· A seasoned leader with at least 10 years' professional experience, including 5+ years working in a leadership role at a large organisation, working closely with the Chief Executive.
· At least 5 years' experience working on strategy implementation.
· Expertise in policy/public affairs.
· Experience of matrix programme management.
· Exceptional communication and interpersonal skills and the ability to influence at all levels.
· Strategic thinker with creativity, adaptability, and a collaborative approach.
Why join us?
This is a chance to make a real difference at a critical time for our charity. You'll work alongside senior leaders, shape strategic priorities, and help prepare for the next phase of our journey.
Our Purpose is Changing Childhoods. Changing Lives. Working with children and young people to be safe, happy, healthy and hopeful.
Apply now and help us deliver lasting impact for the next generation.
At Barnardo's, we are focused on striving for excellence on behalf of children and young people. We also seek to create an environment where everyone can belong, grow, and thrive, and welcome applications from all individuals who meet the criteria.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you an experienced and passionate fundraising professional ready to lead a busy team and make a meaningful impact?
We’re looking for an Individual Giving Fundraising Manager to take the lead in delivering a varied and ambitious individual giving programme that generates both immediate and long-term income for our hospice. With new strategic investment backing our fundraising growth, this is an exciting time to join us and make a real difference.
In this role, you will oversee key income streams including committed giving, appeals, in-memory giving, legacy marketing and our Mid-Value Donor programme.
You'll be responsible for acquiring new supporters testing digital methods, nurturing existing relationships and developing insight-led donor journeys that maximise lifetime value while ensuring every supporter feels valued and connected to our cause. You’ll contribute to the development of operational plans, income targets and annual budgets.
About You:
You’ll be a strategic thinker with a strong track record in individual giving, campaign management and team leadership. You’re driven by results but equally committed to delivering exceptional supporter care. You thrive in a collaborative environment and are confident managing multiple income streams with creativity and insight.
If you're ready to lead a passionate team and play a key role in the future of our hospice's fundraising success, we’d love to hear from you.
Please note, the successful candidate will be an essential car user, therefore candidates must have a full driving licence and access to a vehicle.
This post is offered on a full time basis, working 37.5 hours per week, our core working hours are 8.30am - 5pm. Part-time hours will be considered for the successful candidate. We also offer home working opportunities at St Catherine's, however, onsite attendance is expected.
When you join St Catherine’s, you’ll be joining a supportive team all working towards a big ambition: that will be here for you through the joyful memories, final goodbyes and moments after. If that sounds like something you’d find fulfilling, please apply today.
Employees at St Catherine’s Hospice can enjoy a variety of benefits including:
- 25 days holiday, increasing with length of service to 30 days + public holidays
- Option to buy or sell up to 1 week of annual leave
- Day off for volunteering
- Day off for moving house
- Blue Light Card
- Cycle to work scheme
- Eye test vouchers
- Generous Pension – Up to 9% employer contributions or honour of NHS pension
- Enhanced maternity/adoption pay
- Life Assurance – 4x basic salary
- Pay enhancement of unsocial hours
- Flu Jabs
- Counselling Offering
- Discounted Gym
- Schwartz rounds
- Wellbeing Supervision (aka clinical supervision)
- Career pathway and progression
We are located in Grace Holland Avenue, Pease Pottage, Crawley, West Sussex RH11 9SL.
If you're ready to lead a passionate team and play a key role in the future of our hospice's fundraising success, we’d love to hear from you!
If you require any additional information or would like to discuss this role further, please visit our website.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking a dynamic and strategic Head of Fundraising (Philanthropy Manager) to lead our fundraising efforts and drive sustainable income growth. This is a pivotal role identified by our Board of Trustees as critical to the future of Life Charity. You will shape and deliver our fundraising strategy, lead a talented team, and cultivate relationships with major donors and supporters.
Reporting to the Director of Income Generation & Housing, you will:
- Take strategic ownership of Life’s fundraising strategy and ensure its successful delivery.
- Lead and inspire the fundraising team, embedding a culture of collaboration and innovation.
- Manage and grow relationships with major donors, creating inspiring supporter journeys that encourage long-term engagement.
- Oversee budgets, systems, and processes to ensure efficiency and compliance with fundraising regulations.
- Work closely with marketing and service teams to develop compelling cases for support and impactful campaigns.
About You:
We’re looking for someone who is:
- Experienced: Proven track record in fundraising leadership, major donor cultivation, and strategic income growth.
- Innovative: Skilled in developing creative proposals and pitches that win hearts and minds.
- Collaborative: Able to work across teams and build strong relationships internally and externally.
- Values-driven: Committed to Life’s mission and able to champion our ethos in all fundraising activities.
Essential skills and experience include:
- Leadership of fundraising teams and strategy development.
- Expertise in major donor fundraising and supporter stewardship.
- Strong communication and presentation skills.
- Knowledge of compliance with fundraising codes and GDPR.
About Life:
Life is a UK charity for vulnerable women and families facing unexpected pregnancy or pregnancy loss. Life’s aim is to provide housing, care and support to vulnerable pregnant women (typically aged 16-25) who are in crisis situations, such as those facing homelessness (or at risk of), escaping abuse or other traumatic circumstances. We offer supported housing, a helpline and counselling service, and other practical and emotional support. Our services are inclusive; non-judgemental; and client-centred.
Our Values:
All our work is underpinned by the following universal human values:
- Humanity – All people are special and equal.
- Solidarity – We’re with you and for you.
- Community – We’re better together.
- Charity – Doing good for one another.
- Common good – Building a better world.
Information about the role:
For further information, please see the job description on our website.
Salary: £40,000 – £44,000 per annum
Hours: 35 hours per week
Location: Home-Based with frequent travel to supporter locations and occasional travel to Head Office (Leamington Spa)
Please note that this vacancy may close earlier than the advertised closing date if a suitable candidate is found.
Benefits:
At Life we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our:
- Generous holiday allowance, starting at 25 days per year, plus 8 Bank Holidays (pro rata for part time hours)
- Birthday Leave (applicable after 1 years service)
- Extra annual leave for long term service
- Company Pension Scheme
- Signed member of the Menopause Workplace Pledge
Safeguarding and Equality:
Life is committed to protecting all staff, volunteers and service users from harm of any kind. Life expects all staff and volunteers to share this commitment through our code of conduct.
We are committed to ensuring diversity and equality within our organisation by encouraging applications from all backgrounds.
All offers of employment will be subject to satisfactory references and appropriate screening checks. Life takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including an enhanced Disclosure and Barring Service check (DBS) which is paid for by the Charity.
I am urgently seeking an experienced Interim People & Culture Advisor to focus on Change for a not-for-profit organisation based in East London. The role pays a salary in the range of £41,000 to £43,500 per year depending upon experience and requires hybrid working (2 days per week in the office) on a fixed term salaried contract starting ASAP until the end of March 2026.
Reporting to one of the Change People Partners, your key responsibilities include: -
- Providing high quality advice and guidance to managers and staff about change processes through various media such as at meetings or via the People Advice mailbox
- Providing support to the Change People Partners leading change at all stages of organisational change. This will include maintaining the datasheets for change, managing employee relations issues arising from change, producing accurate redundancy calculations, preparing documents and reports, reviewing terms and conditions of employment
- Working independently with the self-awareness to know when to escalate higher risk issues to the appropriate Change People Partners for guidance or resolution
- Creating solutions to problems (that are appropriate for this grade) that do not have a ready-made solution in the existing policies and procedures by seeking further advice internally and/or externally, exploring best practice and legislative guidance
The ideal candidate will have the following knowledge, experience, skills and competencies: -
- Significant experience of supporting managers, staff and people colleagues with organisational change processes gained within a complex work environment
- Proficient in using standard office IT and management systems, including using lookups in Excel
- Strong knowledge of employment law and the experience to apply that knowledge to manage employee relations cases end-to-end and know when to seek support from senior People colleagues or a third party
- Significant experience of organising and prioritising own workload on a day-to-day basis and of working to tight deadlines
- Chartered CIPD Member or equivalent experience to demonstrate the capability required for this role
- High attention to detail required for all work such as data and reporting management, letter writing and good work presentation in all aspects of associated administration
- Able to use information including policies to advise and guide managers on issues and employee relation matters
- Able to work as part of change project team and demonstrate strong planning skills to handle multiple priorities
If you have the skills, knowledge and experience for this role and you are available to start at short notice, please apply with your up-to-date CV and contact details.
The Organisation
A not-for-profit association with an annual income of approximately £3 million. Their work includes events, learning, networking, and research, delivered in collaboration with leading partners and academic institutions. Operating primarily from the UK with a growing presence internationally, all team members contribute to the successful delivery of their flagship Annual Conference & Exhibition.
The Job
You will be a key part of a small Finance team, reporting to the Chief Operating Officer, managing the Accounts Executive and working collaboratively within the wider team. The Head of Finance will be responsible for delivering accurate and timely financial data, and monthly reporting, budget monitoring and year-end accounts.
Key responsibilities include:
- Managing invoicing, payments, and reconciliations
- Preparing UK and Irish VAT returns
- Supporting the annual audit and year-end accounts
- Producing monthly budget reports and management accounts
- Monitoring cash flow and liaising with asset managers
- Deputising for the COO when required
- Contributing to system improvements
- Acting as Secretary to the Finance and Audit Committees
The Person
We're looking for a qualified accountant, ideally immediately available or on short notice.
You'll bring:
- Strong financial systems and Excel skills
- Excellent attention to detail and analytical thinking
- A methodical, organised approach and strong time management
- A collaborative mindset and high-level communication skills
- A proactive attitude to improving systems and processes
What's in it for You?
Salary: £70,000
Contract: Full-time, 9 months - 1 year (35 hours/week)
Location: Hybrid - 2 days/week in their City of London office, with Tuesday as a core office day
Employee Benefits Package:
- 12.5% bonus (pro rata)
- Annual Leave: 27 days (rising to 30 days with service)
- Pension: 7.5% employer contribution, with a minimum 5% employee contribution
- Life Assurance: 4x salary
- Income Protection: Up to 75% of salary after 6 months' incapacity
- Private Medical Insurance: Bupa
- Dental Cover: Bupa dental plan
- Wellness Programme: Discretionary benefits
What to Do Now
If you're interested in joining a purpose-driven organisation with a collaborative culture, please apply now.This role is being managed by Peter O'Sullivan at Hays Senior Finance.
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Job Title: Service Manager
Location: Derby City (office based)
Salary: £40,627.32 per annum
Contract type: Permanent, Full Time
Hours: 37.5 hours per week. As part of this role, you will be required to work from site and participate in an out-of-hours on call rota.
This is an opportunity to join Refuge as a Service Manager to lead on the delivery of high-quality services to the women and their children living in our refuges and survivors of domestic abuse supported by our community outreach service.
We are recruiting for Service Manager who is passionate about supporting survivors who are impacted by domestic abuse and other gender-based crimes. This is a multifaceted, fast paced, and exciting role where you will join our team in Derby to lead on the delivery and development of high-quality refuge and outreach services for survivors of domestic abuse and other gender-based crimes.
Our service provision in Derby includes culturally specific service for South Asian women as well as a specialist multiple disadvantage support worker who support survivors facing enhanced needs.
The post holder will provide line management and support to the accommodation based and the outreach service staff. This will include providing supervision on complex and high-risk cases, overseeing operational emergencies, and ensuring high standards of casework. You will also ensure that all service users in refuges and the outreach service always receive a high-quality support service in line with Refuge’s policies and procedures.
The Service Manager will lead on the delivery of the multiagency aspect of work, working jointly with the Refuge teams and wider stakeholders to deliver best services to the survivors.
Candidates must have proven experience of providing direct emotional and practical support to vulnerable people, managing, and motivating staff, managing casework as well as working within multiagency setting. In addition, you must have an excellent knowledge of domestic abuse and other gender-based violence and its impact on survivors.
You will have knowledge of relevant criminal and civil law legislation, as well as Housing and Health and Safety legislation.
As member of the management team, you will be required to participate in an out-of-hours on call management service.
The service manager will be responsible for ensuring that contractual and other funding requirements are met fully, this includes ensuring that the services operate within the allocated budget and that Refuge’s high-quality standards are maintained. The role may involve visiting potential sites and contributing to the establishment of new services in conjunction with the development team.
The job involves working closely with staff that support survivors and their children who are experiencing domestic abuse and other gender-based violence.
Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Closing Date: 09:00am 22 December 2025
Interview Date: 8 and 9 January 2026
The client requests no contact from agencies or media sales.
Role outline and purpose
The Development Manager – Trusts & Foundations is responsible for delivering new relationships with a wide spectrum of Trusts and Foundations to grow our portfolio of high value funding partners. Responsible for developing compelling propositions and applications that drive transformational funding for our strategic programmes of work, maximising income generation, though prospecting, cultivating and securing funding to deliver against our strategic objectives and ambitious income targets.
This role is part of the Together with Trussell programme, the goal of which is to build stronger connections with our supporters, partners and donors in order to increase funding, campaigning, and other forms of support for our work. As a member of an enabling programme, this role is focused on the successful delivery of the Together with Trussell programme outcomes, which underpin and enable the outcomes of our 5 external programmes - together contributing to the fulfilment of our long term vision of a UK without the need for food banks.
Role responsibilities
· Work with the Programme Funding team to deliver our income generation strategy, meeting income targets based on long term financial forecasts, by proactively developing new opportunities, propositions and relationships with a wide variety of Trusts and Foundations – including corporate foundations, family trusts and institutional trusts.
· Proactively identify, develop and nurture relationships with potential funders to maximise fundraising potential.
· Work alongside the High Value Partnerships team to ensure new funders are onboarded and handed over to account management and supporting with compelling propositions to uplift and retain their support.
· Provide line management support to the Development Officer – Trusts.
· Collaborate with our marketing and content teams to ensure we can communicate the impact of our high value supporters on our mission.
Person Specification
Technical skills and minimum knowledge:
· High value fundraising experience, preferably including raising funds from Trusts and Foundations, delivering strategic partnerships, or applicable commercial background.
· Excellent written and verbal communication skills; ability to analyse data and budgets and use CRM software.
· Ability to establish credibility quickly with a range of stakeholders, with the influencing and clear communication skills.
· Able to manage multiple projects and relationships, communicate priorities and identify and resolve conflict.
Behaviours and competencies:
· Exemplify Trussell values and demonstrate a commitment to inclusive behaviour and leadership.
· Able to think strategically to identify synergies, linking programmatic activity with funder motivations.
· Comfortable working in a fast paced, high performing and highly relational organisation, combining problem solving with collaborative interpersonal skills.
· A confident communicator and presenter, diplomatic, effective at building rapport, and able to approach challenges with positivity and high energy.
Key Stakeholders
· Head of Programme Funding and team
· Partnership Development Team
· Potential Partners and Funders
· Programme Teams
The client requests no contact from agencies or media sales.
GoodGym brings people together to get fit by doing good — supporting older people, strengthening communities, and creating meaningful social connection. Behind every completed GoodGym task is a committed Operations Support Team working to make sure things run smoothly, safely and with heart.
We’re looking for an Operations Support Team Manager to lead this brilliant group. This is a role at the centre of GoodGym’s work with older people: the team you’ll be managing ensures thousands of tasks happen each year, connecting GoodGymers with people who need practical help or companionship. If you’re energised by problem-solving, motivated by purpose, and excited about building and supporting high-performing teams, you’ll thrive here.
This is an opportunity to shape how GoodGym completes our work with older people. You’ll improve systems, and guide a team that is deeply passionate about the difference their work makes. You’ll be part of a collaborative and mission-driven organisation.
OPERATIONS SUPPORT TEAM MANAGER
Team: Operations Support Team
Reporting to: Head of Operations
Location: Hybrid including Tues - Thurs based in our London office
Salary band: £28,078 - £34,318
Application closing date: 23:59 on 11/01/26
Please note the starting salary will be between the start and middle of the band.
Job overview:
Managing the day-to-day running of the Operations Support Team and increasing the number of GoodGymers completing Missions and Social Visits.
Job Purpose
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Manage the day-to-day running of Missions and Social Visits
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Manage the delivery of the Older People Operations business plan objectives
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Line manage the operations support team
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Contribute to the strategy of work supporting older people and identify opportunities for improvement
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Motivate operations support team to achieve agreed goals
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Identify areas in need of improvement and feeding back to the tech team.
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Ensure adherence to the structures, systems and procedures to support volunteers, older people and referral partners in line with the aims of the organisation.
Performance will be measured on:
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Achievement of team goals
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Smooth management of team
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Feedback from GoodGymers older people
Primary Responsibilities
Delivery management
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Manage the delivery of Missions and Social Visits
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Ensure prompt and accurate listing and confirmation of tasks
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Support Ops Support Team to undertake regular monitoring calls and ending pairings
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Work to maintain balance of referrals and verified GoodGymers
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Monitor agreed performance indicators on older people work and motivate the team to achieve these and improve efficiency
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Oversee mission volunteer verification processes, reporting any concerns to the CEO in a timely manner
Safeguarding
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Be the designated Safeguarding Lead for GoodGym
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Manage and escalate any safeguarding matters arising in line with GoodGym’s Safeguarding Adults policy
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Manage and update GoodGym Safeguarding policies and processes for older people and GoodGymers
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Produce Annual Safeguarding report for Trustees
Referrals for older people
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Provide practical support to referrers where necessary
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Attend external meetings to support these partnerships as required
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Working with Head of Operations to grow and improve referrals for older people
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Feedback to Head of Operations on impact of work
Communications
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Supporting communications team with ideas for case studies, ensure testimonials are regularly updated
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Ensure Operations Support Team’s communication with GoodGymers is appropriate, adequate and ensure GoodGymers feel supported, in line with GoodGym’s ethos
Reporting:
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Contribute information to reports for funders and funding applications
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Report on progress to the staff team and trustees
Management
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Line manage Operations Support Coordinators
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Manage process of recruiting and supporting Operations volunteers
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Provision of regular support and supervision to the above, identifying and responding to training and development needs
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Support the recruitment of and be responsible for the induction and training of new Older People Operations Coordinators
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Provide information and support to staff in the wider central team in order to optimise GoodGym’s work with older people as required
Other Responsibilities
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Review and interpret feedback from older people, GoodGymers and third parties as well as data and flag concerns, operation-critical improvements
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Representing the Operations Support Team at organisation wide meetings
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Leading regular team meetings
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Ensure that information pertaining to older people, coordinators is up to date and is shared, recorded and stored in line with GoodGym’s confidentiality, information sharing and data protection policies.
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Maintain up to date knowledge of legislation, guidance and best practice in the sector
Working relationships
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Line management of Operations Support Coordinators
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Management of Operations volunteers
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Reporting to Head of Operations
HOW TO APPLY
Please apply on our company website
GoodGym uses forms to ensure that our recruitment process is fair. Please follow the instructions at the top of the form and include as much information as possible. We want to hear how great a fit you are for the role and why you want to work with us.
The client requests no contact from agencies or media sales.
Location: South West London (Central Office is based in Mortlake – 12 mins from Clapham Junction and 23 mins from Waterloo)
Contract: Permanent
Hours: Part time 20 hrs per week, Monday to Friday. 5 shifts 10.00 - 14.00
Salary: Salary £32,140 per annum pro rata (£18,365 actual)
Benefits:28 days annual leave per annum/pro rata plus statutory holidays on appointment. Additional annual leave days awarded on length of service* • Company pension contribution • Life insurance (3 x salary)* • Employee Assistance Programme (EAP) including 24/7 support helpline • Interest-free Season Ticket Loans* • Additional maternity pay and leave* •Additional paternity pay* • Additional sick pay* *available after probation period passed
Job Summary
When someone goes missing, Missing People provides help to families, friends and professional carers who wish to publicise their appeal. This can be through the charity’s website resources, appeals and opportunities for publicity in the media.
You will support families, friends and professional carers to make appeals when someone has officially been reported as missing. The role will involve communicating in a timely, compassionate and knowledgeable manner with people experiencing the trauma of missing someone and managing families’ initial expectations of the service. You will assess the most appropriate activities to safeguard and reconnect the missing person and be responsible for police liaison and updates. You will assess with families the use of public display publicity which may begin after 3 days and help families to understand what they can do themselves. You will work closely with the Communications team, providing them with accurate and timely information if publicity is the appropriate choice. You will also access and process 'Urgent missing’ requests and work with the Communications team to make the alert happen.
You will understand the needs of longer-term families who still want to publicise their missing person, and you will advocate on their behalf to help make sure their voice is heard.
You will work collaboratively with specialists in Family Support, Publicity, Helpline and Fundraising & Communications teams to support the families and missing people we are here to help.
Key Accountabilities:
Service delivery
- Assess and process incoming requests from, family members, friends and professional carers and agree the most suitable support and publicity actions. Manage requests with high standards of accuracy, risk and criteria management, data management, and confidentiality;
- Risk assess all contacts to ensure any safeguarding issues in relation to the missing person or their family members are dealt with effectively. Participate in safeguarding decision making and implement safeguarding procedures.
- Handle sensitive interactions, deal with crisis intervention situations, assess risk within Missing People policy and consult where appropriate
Team Working and external communications
- Ensure families are aware of all the services on offer to them, working collaboratively with other members of the team to provide a smooth transition into Family Support and Publicity
- Work closely with IT, Impact, Family Support, Publicity and helpline teams identifying data issues,
- Communicate updates and signpost into Missing People’s services, initiatives, engagement opportunities, events and activities to family members and other people affected by a disappearance
Volunteer supervision and support
- Train volunteers on shift in identified tasks. Provide clear written instructions and demonstrate the task through examples and shadowing.
- Monitor volunteer work on shift to ensure good record keeping, professional communication, appropriate safeguarding and accuracy
About you
You must have the right to work in the UK. The person specification in the job description provides full details of what we are looking for, and this includes:
- Experience of working in a frontline service delivering advice, help or support to vulnerable people by phone or digitally;
- Experience and/or demonstrable understanding of safeguarding vulnerable adults and/or young people;
- Experience of working with a range of internal and external stakeholders including volunteers, other teams and the police or other statutory services.
Abilities, Skills and Knowledge:
- Ability to risk assess, make welfare and needs assessment and take appropriate safeguarding and contact care actions.
- Knowledge of the issues surrounding missing children and vulnerable adults;
- Aware of and sensitive to the impact of class, gender and race and to be willing to act appropriately;
- An ability to navigate the issues and nuances of working with people experiencing trauma in a way that centers their needs with an expert but open approach.
About Missing People
Somebody goes missing in the UK every 90 seconds. Missing People exists to ease the heartache experienced by those missing someone, and to help people who are away from home find their way back to safety. Our vision is for every missing child, adult and family left behind to find help, hope and a safe way to reconnect. We are a non-judgemental, highly skilled team of staff and volunteers working for everyone who needs us. We provide free, confidential support, help and advice by phone, email, text and live chat. We coordinate a UK-wide network of people, businesses and media to join the search for the estimated 170,000 people who go missing each year. Missing People aims to put people with lived experience at the heart of our work, amplifying their voices to achieve change. Working for Missing People means living our values. It’s a place where people are encouraged to ‘let fly’ so you can ‘make things happen’. We know you’re more than just a job title, and ‘be human’ is an important value here. Missing People is an independent charity that relies on donations.
Closing date: 12:00 on 2 January 2026.
Interviews: 7/9 January 2026
Start: ASAP
REF-225 537
Missing People is the only UK charity dedicated to reconnecting missing people and their loved ones.
Location (UK): London / Chesterfield (potential office relocation to central Sheffield in 2026)
Hours: Full-time 35 hours per week
Salary: £25,838 per annum (London), £23,506 per annum (rest of UK)
Benefits: Read more about the excellent benefits we offer
Contract type: Fixed-term - Until 30th September 2027
Travel: Travel will be required across the UK, approximately once to twice a month.
Closing date: 23:59 hours, Wednesday 7 January 2026.
Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis.
Are you passionate about improving the lives of people with arthritis?
Are you experienced in providing high quality administrative support?
The Professional Engagement and Education Team at Arthritis UK are looking for an experienced administrator to support their new MSK (Musculoskeletal) SKILLs (Skills, Knowledge, Information and Life Long Learning) programme of work supporting health and care professionals to provide better care for people with arthritis.
About the role
The Professional Engagement and Education Team works across the UK, delivering education and training courses, attending health and care conferences, supporting service improvement projects and developing resources to help provide health and care professionals with the skills, knowledge and information they need to improve outcomes for people with arthritis.
As the MSK SKILLs Administrator you will support the team with the coordination of training sessions, carry out financial processes, collate service data and compile reports, support the recruitment of trainers and volunteers for the programme and provide general administrative support for team meetings and events.
About you
If your knowledge, skills and experience include the following then we'd love to hear from you:
- Experience of providing administrative support to a varied team.
- Excellent working knowledge and experience of using Microsoft Office Suite, digital working skills including experience of using databases.
- Excellent attention to detail and ability to plan and prioritise workload accordingly.
- Ability to use own initiative, work proactively and independently as well as collaborate with a team.
- Strong communication skills both verbal and written.
- Ability to record and maintain accurate data, both financial and personal.
*As a hybrid worker the expectation is that you will spend around 40% of your working time in our office spaces or working in community settings. As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability.
Application deadline and shortlisting
- We advise candidates to apply early as we reserve the right to close applications ahead of this date.
- Only shortlisted candidates will be contacted.
We do not wish to receive contact from agencies or media sales.
Please note that we do not use Artificial Intelligence (AI) during our recruitment and selection processes, and we would respectfully ask that you also refrain from using AI during the selection process. Whilst we do recognise that AI may be a beneficial tool for some when aiding research and preparation for an application or interview, we want to maintain a fair, inclusive and positive recruitment experience at Arthritis UK where candidates can feel supported to demonstrate their experience, knowledge, and skills without the use of AI generated answers.
Application deadline and shortlisting
We advise candidates to apply early as we reserve the right to close applications ahead of this date.
Only shortlisted candidates will be contacted.
We do not wish to receive contact from agencies or media sales.
Please note that we do not use Artificial Intelligence (AI) during our recruitment and selection processes, and we would respectfully ask that you also refrain from using AI during the selection process. Whilst we do recognise that AI may be a beneficial tool for some when aiding research and preparation for an application or interview, we want to maintain a fair, inclusive and positive recruitment experience at Arthritis UK where candidates can feel supported to demonstrate their experience, knowledge, and skills without the use of AI generated answers.
Interview
Interviews expected: Wednesday 21 or Thursday 22 January 2026 on Microsoft Teams.
As a Disability Confident Leader, we guarantee you will be offered an interview if you disclose a disability and demonstrate sufficient evidence within your application that you meet the essential criteria for this role. We will also make any reasonable adjustments you may require for your interview.
About us
We have made a commitment in our Diversity and Inclusion Strategy to increase the diversity of our charity and we welcome candidates from a wide variety of backgrounds and experiences. We want our employees, volunteers and trustees to represent the broad diversity of the communities of which we are a part.
There are over 10 million people living with arthritis. That's one in six, with over half of those living in pain every single day. The impact is huge as the condition slowly intrudes on everyday life - affecting the ability to work, care for a family, to move free from pain and to live independently. Yet arthritis is often dismissed as an inevitable part of ageing or shrugged off as 'just a bit of arthritis'. We don't think that this is OK. Arthritis UK is here to change that.
Arthritis UK is committed to keeping children, young people and vulnerable adults safe from harm. During the recruitment process we will undertake safer recruitment practices and relevant checks to ensure applicants are suitable to work with children, young people and vulnerable adults.
Read more about working for us.
Arthritis UK is a Registered Charity No: 207711 and in Scotland No. SC041156.
Who we are:
Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background.
Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen.
We place strong emphasis on long-term development projects that build the capacity of local people to help themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.
Summary of the role:
The Community Fundraising Assistant (Ramadan Campaign) plays a crucial role during Ramadan. The role provides critical support in fundraising collections and events. The role will involve working occasional unsociable hours (weekends and evenings) and national travel, sometimes at short notice, during the Ramadan period to maximise our income generating opportunities.
About the Role:
- The main responsibilities of the role are lister below. Other tasks may be assigned on an ad hoc basis in support of our Ramadan fundraising activities.
- Attend mosques and Islamic institutions to collect donations and pledges in response to Muslim Aid’s appeals, supporting mosque collections through fundraising, data capture, and donor engagement.
- Set up and break down fundraising events, assisting with event setup, registration, and coordination across multiple venues.
- Provide administrative and logistical assistance before, during, and after events to ensure smooth and efficient delivery.
- Assist in the logistical coordination of Muslim Aid’s Live Appeals, helping to ensure all operational and support activities run effectively.
- Support and assist volunteers in running and managing fundraising activities, providing guidance and ensuring a positive experience for supporters.
About You:
To be successful in this role, you will need:
- Able to work unsociable hours at evenings and weekends.
- Passion and commitment to Muslim Aid’s mission and values.
- Adaptable to changing circumstances and proactively address challenges that may arise.
- Confidence in speaking to an audience and individual people.
- Any previous experience volunteering or working in a fundraising capacity would be beneficial.
Why you should apply:
Join Muslim Aid as a Community Fundraising Assistant in London and play a meaningful role in supporting impactful events and charitable activities during one of the most special times of the year. This is your opportunity to be on the front line of positive change helping to maximise fundraising through mosque campaigns, community outreach, and local collections If you are organised, adaptable, and passionate about helping others, this role allows you to directly uplift communities while nurturing your own skills in events, teamwork, and communication. Become part of Muslim Aid’s mission and help amplify the spirit of giving this Ramadan!
How to apply:
To apply please submit your cover letter (no more than 1 page) and CV.
You must have the right to live and work in the UK. At this stage we are unable to offer sponsorship opportunities.
Applications will be accepted until the closing date. However, please note that Muslim Aid may conduct interviews and progress with the selection process on a rolling basis, with the aim of appointing a suitable candidate as soon as possible.




