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Position: Communications and Marketing Manager
Salary: £28,000-£30,000 pro rata, pension paid at 4% contribution (Band 3a) pro rata
Hours: 3-4 days (.6 to .8FTE)
Days of work: Flexible to take place between Monday and Friday, TOIL-able hours in the evening or weekends when required
Contract Type: Permanent
Benefits:
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4% employer pension contribution,
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6.6 weeks annual leave entitlement (25+8 Bank Holidays)
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Enhanced sickness pay
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Monthly independent therapeutic supervision,
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Take your birthday off
Location: Flexible / Snowdrop Project Offices, Castle Green, 7 Castle Street, Sheffield, S3 8LT
Reporting to: Head of Fundraising
Collaborating with: Community Fundraising and Events Manager
Direct reports: N/A
Closing date: Monday 29th September at 5pm
Interview dates: Interviews will be conducted W/C 6th October.
Start date: Late October/ November 2025
Be part of something life-changing.
At Snowdrop Project, we support survivors of modern slavery to recover from their pasts and rebuild their futures. We were the first UK charity to offer long-term, community-based support for survivors—and today, we continue to lead the way in trauma-informed care, advocacy, and reintegration.
Now, we are looking for a dynamic, innovative and creative Communications and Marketing Manager to join our Fundraising Team, helping us grow our impact and lead our external communications and digital marketing efforts to support more survivors of modern slavery.
About the Role
We are seeking a proactive, engaging, relational individual with who shares our values and is driven to make a difference.
As Communications and Marketing Manager, you will lead on crafting and delivering compelling communications that strengthen our brand, deepen supporter engagement, and drive income. With a strategic approach and a passion for storytelling, you will also oversee and support the delivery of creative, consistent and sensitive messaging internally and externally.
The role is responsible for continuing and enhancing both public and internal communication. We are a growing charity helping to lead the way in supporting survivors of modern slavery. This role is a pivotal part of the Fundraising team and will help us to deliver our aim to empower survivors of modern slavery and exploitation.
This role is designed for someone who enjoys cultivating and developing income through individual giving and thrives on excellent and creative communication.
What You’ll Be Doing:
This person will take the lead on developing and delivering the organisation’s communication and marketing, in line with our branding, mission, vision and values. This includes:
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Lead on branding, digital presence (website, social media, newsletters), and compelling storytelling to grow awareness, engage supporters, and recruit staff/volunteers.
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Develop and deliver campaigns, newsletters, and case studies with sensitivity, ensuring consistent brand representation and co-produced content with beneficiaries.
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Contribute to annual fundraising strategy, create detailed communications/marketing plans with budgets and targets, and strengthen the donor journey.
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Partner with the fundraising team to drive income through digital marketing, supporter engagement, donor retention, and data-led reporting.
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Manage eTapestry records, supporter data, and income tracking, while recommending improvements in data management and ensuring GDPR compliance.
We’d love to hear from you if you:
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Have experience creating engaging and effective marketing campaigns and communications.
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Are a confident communicator and storyteller who has experience of creating impactful social media messaging.
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Are proactive, creative, and passionate about our work supporting survivors of modern slavery and exploitation
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Share our values of compassion, empowerment and collaboration
Why Join Us?
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Be part of a pioneering, survivor-focused charity making a real impact
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Work in a supportive, inclusive and values-led organization
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Have the freedom to bring your ideas to life and take ownership of your work
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Join a team that celebrates progress, values growth, and genuinely cares
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Receive a number of benefits including your birthday off and monthly therapeutic sessions
Please see the Job Description document for full details and the Person Specification
How to apply: Click the CharityJob Apply button below. You’ll be asked to submit a CV and cover letter which details your suitability for the role (please read the instructions for completing the cover letter carefully- incomplete or irrelevant cover letters will be excluded) and answer a question about your right to work in the UK. CVs and cover letters will be screened and candidates will be shortlisted based on these.
We welcome every applicant and strive to create and promote inclusive teams. We celebrate difference and encourage everyone to join us, and to be themselves at work.
Please note- we will not be working with recuiters for this post.
Please submit a CV and Cover Letter that addresses all the points detailed in the person specification, giving relevant examples which demonstrate your suitability for the position.
We will be shortlisting for interview based on the below scoring system:
0 – Weak Does not address the essential criteria
1 – Average Addresses part of the essential criteria, provides little detail
2 – Good Addresses the essential criteria, providing some detailed relevant explanations
3 – Excellent Provides a thorough, considered explanation that fully addresses the person specification.
Empowering survivors of modern slavery to rebuild their lives and thrive



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Royal Star & Garter are a charity that provides loving, compassionate care and support to veterans and their families, both in our Homes and through services that reach into the wider community. Following our recent merger with the Armed Forces charity Care for Veterans in Worthing, we’re looking for a skilled and motivated Fundraising Assistant.
We are looking for someone committed to making a difference to our work and interested in developing a career in fundraising. We welcome experience gained outside the charity sector and are committed to supporting learning and development in this role.
This person must be passionate about delivering high levels of personalised care to a range of donors and have the ability to communicate effectively, while maintaining attention to detail to ensure the smooth delivery of the processes behind donor engagement. You must also be flexible and confident in providing wider support across the fundraising teams within the Royal Star & Garter group.
This is a hybrid role, with two days a week at our Worthing Home to build strong relationships and gain a deeper understanding of our work. There may also be occasional visits to outside events and to Royal Star & Garter’s other Homes as needed.
Purpose of the role
- To provide excellent customer care to all donors, delivering optimum supporter journeys working effectively with the wider team within the Royal Star & Garter (RSG) group
- To manage all associated fundraising payment processes and procedures and work effectively with finance to manage safe and effective banking and reconciliations
- To provide fundraising support across the department and locations of our services in respect of a range of activities including fundraising events
- To support the High Value Events & Corporate Manager in time bound projects as and when necessary
Supporter care
- To be proactive in enabling the supporter journey with timely communications (phone, email and letters) and clear stewardship with both existing and new donors
- Ensure effective frontline support and response for donors across a range of incoming systems
- Ensure donation processes and procedures are adhered to and executed in a timely manner, in accordance with guidelines – updating those wherever required with approval by the RSG Fundraising Officer.
Donations and data entry
- Ensure that the fundraising CRM database is up to date and that supporters contact and financial data is accurate, including creating new records
- Complete weekly banking and allocation tasks in accordance with the approved process, liaising with the finance department to ensure that all batched income is allocated correctly
- Data inputting on the CRM to include: regular giving, importing income from external agencies including CAF and Just Giving, processing Gift Aid and accurately storing declarations
- Filing and management of paperwork, ensuring due diligence and security measures are followed.
Fundraising & volunteer support
- To provide active support to a range of events including: managing participants, sending information, monitoring online giving pages and on the day set up and pack down
- To directly source donated items and contributors to support fundraising events including raffle/auction prizes and coordinating suppliers, stallholders and entertainers
- Coordinate and communicate with volunteers for events and corporate volunteering days and activities, ensuring they are briefed and supported
- To support any regular mailings or email contact to supporters, assisting with the cleaning and compliance of data once an agreed annual schedule is in place regular.
Other
- To manage all aspects of incoming fundraising post and dedicated inboxes along with outgoing mailings
- Ensure general department are kept up to date including attendance at meetings within RSG group wherever possible
- To be conversant with relevant fundraising legislation and the guidelines of the Fundraising Regulator and the GDPR
- To undertake other duties as may be required and which are consistent with the nature of the role.
Knowledge and experience:
- Experience of working in a customer focused environment, preferably within fundraising
- Good working knowledge of CRM database
- Experience of banking processes and consistent financial reconciliation
- Ability to manage a busy workload meeting deadlines
- Experience of working on own initiative and as part of a team
- Experience of supporting fundraising events, including logistics and on-the-day delivery (desirable)
- Experience of coordinating or working with volunteers, including corporate groups (desirable).
Skills:
- Excellent communication skills including written (and email) and on the phone
- Excellent attention to detail with a good eye for numbers
- Excellent general IT skills including Word & Excel
- Good relationship building skills and an ability to work across teams creating strong internal networks
- Strong organisational skills with the ability to manage multiple tasks in a live event environment
- Confidence in engaging with a range of stakeholders, including participants, local businesses, and community groups.
Personal characteristics should include:
- A consultative approach to solving problems
- Planning and organising; schedules activities effectively
- A positive upbeat attitude
- Effective team player
- Role model our values in all aspects of work
- Flexible and adaptable, with a willingness to work occasional evenings and weekends to support events.
We reserve the right to update and amend your job description to ensure it accurately reflects the role.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Screen Share
Screen Share is the UK’s leading refugee digital inclusion charity. We invest in the digital capability of refugees and people seeking asylum by providing the tools, training and opportunities they need to thrive in education, work and community life. Our vision is a future where every refugee in the UK has the digital tools and support to flourish in a connected world.
Over the past four years, we have supported more than 3,000 refugees with devices, connectivity, and training. Our 2026–2030 strategy commits us to scaling our impact to reach 5,000 refugees across the UK every year, embedding refugee leadership, and ensuring Screen Share is an effective and sustainable full-service digital inclusion service for refugees for as long as needed.
This role is funded for 1 year with the high likelihood that funding will continue beyond the grant period. We are also awaiting a response for 2 significant funding applications which will expand the programme.
Personal Profile
This is a leadership role at a pivotal moment in Screen Share’s journey. The role is funded to deliver our current Digital Skills programme, with a strong focus on quality, impact and evaluation. At the same time, we are awaiting the outcome of several significant funding applications. If successful, these will enable us to expand the programme quickly, positioning the postholder as the Head of a national digital skills programme with a larger team and greater leadership remit.
You will be a dynamic and strategic leader, passionate about digital inclusion and refugees. You bring structured programme management (clear processes, monitoring & evaluation, budget oversight) combined with empathy, cultural sensitivity and the ability to motivate others. You will be excited
You will thrive in a fast-moving and growing charity where flexibility and initiative are vital. You will embed refugee leadership at the heart of our work, co-designing with lived experience. You will also represent Screen Share externally, building partnerships with corporates, councils and charities, raising the profile of refugee digital inclusion nationally.
We particularly welcome applications from those with experience of migration.
Key Responsibilities
Programme Leadership & Delivery
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Lead the design and strategic direction of our Digital Skills programme, Ensure the service we are providing is high-quality, impactful, trauma-informed and aligned with Screen Share’s 2026–2030 strategy.
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Oversee the onboarding and support of hundreds of refugees looking to develop digitally, including supporting with the development of their Independent Learning Plan’s and journeys through Digital Champions
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Recruite, coordinate and support our digital champions and staff to provide high-quality online and in-person classes, 1:1 support and effective sign-posting
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Maintain oversight of multiple Screen Share digital skills projects delivered over multiple locations.
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Trial innovative digital inclusion tools and approaches.
Monitoring, Evaluation & Impact
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Design and oversee comprehensive impact measurement and monitoring and evaluation frameworks to ensure the programme is most effective
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Produce clear, data-centered programme and impact reports (quantitative and qualitative) for existing and prospective funders and partners
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Embed continuous learning and client reflections into programme design and improvement.
People & Volunteers
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Recruit, train and support Digital Champions and volunteers in a trauma-informed way
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Line-manage staff kindly and calmly as the team grows
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Embed refugee leadership and lived experience in programme design, delivery and iteration
Partnerships & Fundraising
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Support our Outreach team in building and maintaining strong partnerships with our corporate, charity and government partners
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Represent Screen Share to external stakeholders including corporates and charity partners with professionalism and credibility.
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Explain and facilitate our Digital Skills employee engagement package for corporates and businesses in a safe and professional manner
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Collect and report detailed programmatic data and case studies for fundraising bids and corporate partnership proposals.
Finance, Safeguarding & Compliance
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Hold accountability for the Digital Skills programme budget, reporting regular updates to the CEO
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Ensure compliance with GDPR, safeguarding and H&S policies.
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Oversee the prompt and accurate reporting of safeguarding incidents to Screen Share’s DSL, and contribute to the development of our safeguarding as an essential element of our work
Personal Specification
Essential
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Significant experience in charity programme management, with a strong preference for experience in the digital inclusion, adult education or refugee support sector
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Proven ability to manage teams of staff and volunteers from a diverse range of backgrounds
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Experience working directly with refugees/asylum seekers OR deep expertise in digital inclusion and commitment to learning from refugee experience.
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Strong monitoring, evaluation and reporting skills and experience
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Financial management experience (budgets, reporting).
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Experience supporting fundraising through impact reporting and case studies.
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Experience managing, training and motivating staff and volunteers.
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Excellent relationship-building skills across sectors.
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Strategic thinker with strong organisational and collaborative skills.
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Excellent written and verbal communication.
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Commitment to Screen Share’s mission and values.
Desirable
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Experience scaling programmes across multiple sites/regions.
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Familiarity with corporate volunteering or “train the trainer” models.
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Knowledge of digital skills curricula, programmes and digital inclusion sector
The client requests no contact from agencies or media sales.
About the Role
The Cybersecurity Officer will support the Cybersecurity Manager in protecting the charity’s digital assets and ensuring compliance with internal security policies and relevant international standards. This role will assist in implementing, monitoring, and maintaining cybersecurity controls across our technology environment, and is ideal for someone early in their cybersecurity career with a strong willingness to learn and contribute to meaningful humanitarian work.
Please note this is a FTC role for 6 months
About You
Candidate should have a Degree or diploma in Computer Science, Information Security, or related field (or equivalent experience) with Up to 2 years of experience in an IT or cybersecurity role (internships or volunteer roles considered). Familiarity with cybersecurity principles and technologies, including antivirus, firewalls, intrusion detection/prevention systems, and access control. Basic knowledge of Microsoft 365 security stack, including Defender and Intune. Hands-on experience with any of the following: Ubiquiti, SharePoint, Egress, or Cloudflare.
MAIN RESPONSIBILITIES
• Assist in the implementation and maintenance of cybersecurity tools and controls (e.g.,
endpoint protection, firewalls, secure email gateways, MFA, etc.).
• Monitor security alerts and reports from tools like Microsoft Defender, Bitdefender,
WatchGuard, and Cloudflare, escalating potential incidents to the Cybersecurity
Manager.
• Support user access management and ensure policies for identity and access control
are followed using systems like SSO and Intune.
• Help manage and track security awareness initiatives (e.g., phishing simulations via
SoSafe).
• Assist in vulnerability scanning and basic risk assessments across networks and
systems.
• Contribute to incident response efforts under the guidance of the Cybersecurity
Manager.
• Document findings, maintain logs, and support audit and compliance activities.
• Collaborate with IT and wider organisation to ensure security controls do not hinder
mission delivery.
• Participate in routine system checks and contribute to the improvement of
cybersecurity procedures and documentation.
SKILLS, EXPERIENCE & CANDIDATE ATTRIBUTES
Experience & Certifications/Qualifications:
• Degree or diploma in Computer Science, Information Security, or related field (or equivalent experience).
• Up to 2 years of experience in an IT or cybersecurity role (internships or volunteer roles considered).
• Familiarity with cybersecurity principles and technologies, including antivirus, firewalls,
intrusion detection/prevention systems, and access control.
• Basic knowledge of Microsoft 365 security stack, including Defender and Intune.
• Excellent communication skills and attention to detail.
• Ability to handle confidential information with integrity.
Preferred Skills and Competencies:
• Hands-on experience with any of the following: Ubiquiti, SharePoint, Egress, or Cloudflare.
• Certifications such as CompTIA Security+, Microsoft SC-900, or equivalent.
Ethos:
• Support the mission & values of MAP.
• Support and promote diversity and equality of opportunity in the workplace.
• Represent and be an ambassador for MAP.
• Commitment to anti-discriminatory practice and equal opportunities.
• An ability to apply awareness of diversity issues to all areas of work.
• Abide by organisational policies, codes of conduct and practices.
• Commitment to upholding the rights of people facing disadvantage and discrimination.
Other desirable experience:
• Experience of not-for-profit/INGO environments
• Interest in working in the NGO/humanitarian sector and sensitivity to issues affecting Palestinian communities
Disclaimer
Due to the high volume of applications, we receive, we are unable to respond to every application. If you have not heard from us within two weeks of the deadline, then you have not been successful in shortlisting
The client requests no contact from agencies or media sales.
About the role
Newnham College is seeking to recruit a dynamic and pro-active person to take on the role of Deputy Development Director to support the Development Director in the management and running of the College’s Development Office. This role will focus on developing productive relationships with College alumnae and donors, provide oversight of all aspects of gift processing, data management and prospect research and regular giving and provide line management and leadership for the Development team. Specific responsibilities for this role include the College’s donor stewardship and legacy fundraising programmes, and working with the Development Director supporting and developing relationships with existing and potential donors.
This is a permanent, full-time post, working 37.5 hours a week. The salary is paid at point 51 on the University’s single salary spine, the current value for which is £50,253 per annum. Flexibility is a requirement as a large number of events are in the evenings and at the weekend and some travel involving over-night stays may be required occasionally. The College offers a generous contributory membership of the USS pension scheme with an employer contribution rate of 14.5%, holiday entitlement of 33 days pro rata (inclusive of bank holidays), and there is a range of benefits, including free meals when on duty, free car parking where available and free use of the College’s gym facilities
About you
You will be educated to degree level (or equivalent) and have substantial and demonstrable experience of working in fundraising or in a similar capacity and certainly in a complex, fast-moving environment. Employing a professional and positive approach, you will be adept at building strong working relationships with College alumnae and dealing with a broad range of constituencies effectively and efficiently. You will be an experienced office manager and know how to get the best out of a team of keen professionals and possess the gravitas to deputise for the Development Director in her absence. You will be an experienced events organiser and manager, have an understanding of the Collegiate University and have a strong commitment to the ethos of the College.
About Newnham College
Founded in 1871, Newnham College has been at the forefront of promoting academic excellence for women in the University of Cambridge for 150 years. The College has an all-women Fellowship and student body, and its thriving community of staff includes both women and men with a range of responsibilities and key roles. Newnham currently has around 400 undergraduates, 225 postgraduates, a Fellowship of about 70, and 120 non-academic staff. Newnham’s academics and students maintain outstanding research profiles and achievements.
How to apply
A job description with person specification is available by navigating to Newnham College vacancy page, details above - and clicking Deputy Development Director. An application form and equal opportunities form can be found on the main vacancy page. Please demonstrate in your application, how you meet the essential requirements of the role.
Completed applications should be submitted by the closing deadline of noon on Monday 22 September 2025. The intention is to hold interviews during week commencing Monday 29 September 2025.
Newnham College is an equal opportunities employer.
The client requests no contact from agencies or media sales.
ID: 1540 LifeSkills Coordinator, South West Yorkshire based
Service: LifeSkills
Salary:
- Grade 3 (lower) points 20-23: Starting at £28,598 FTE per annum, rising to £31,384 FTE per annum (20 hours = £19,322.97 - £21,205.41 per annum, pro rata. 25 hours =£23,187.57 - £25,446.49 per annum, pro rata).
Location: The role is home based with LifeSkills delivery in person in the South West region of Yorkshire (ie, with delivery in areas such as, but not exclusive to, Sheffield, Doncaster and Leeds).
Hours: Part-time (20-25 hours per a week)
We offer flexible working arrangements - please see below for more details.
Contract: Permanent
Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.
We see first-hand the power of family to shape lives, for better or worse, so we speak up for the
importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.
The LifeSkills programme offers groups of families the chance to come together to a trusted venue such as a children’s centre or community setting. As well as offering opportunities for families to spend quality time together and have access to healthy food, these sessions offer LifeSkills workshops for parents and carers to build their confidence, social networks, financial and employability skills. Examples include but are not limited to overcoming setbacks, managing debt, boosting confidence to return to work, CV writing, interview skills. The aims of the LifeSkills programme are to support participants to increase their confidence and 21st century skills, move closer to training/volunteering/employment, improve their social networks, and grow their confidence to provide low cost and nutritious meals.
Main Responsibilities:
The role involves delivering LifeSkills sessions to groups of families in South West Yorkshire. The postholder will also be the main point of contact for delivery partners hosting programmes (e.g. small charities, schools) and staff and volunteers delivering sessions, and be expected to respond promptly to a wide range of queries and requests for support. Examples might include, for instance, devising LifeSkills programmes for different cohorts, presenting to potential partners, devising risk assessments, recording data, and visiting and providing guidance and support for staff and volunteers delivering sessions in venues across the area.
Main Requirements (for details check the job description and person specification):
· To be the main point of contact for delivery partners (as well as for fundraising / marketing staff), for a portfolio of LifeSkills programmes, and respond promptly to queries and concerns.
· To support delivery of LifeSkills sessions (e.g. take bookings, develop PowerPoint slides) as well as planning and delivering own LifeSkills programmes.
· Appointments are subject to Family Action receiving a satisfactory disclosure clearance from the Disclosure and Barring Service – Enhanced level
Benefits:
- an annual paid leave entitlement that commences at 25 working days pro rata, rising each April by one day, subject to a maximum of 30 working days plus bank holidays / of 30 working days plus bank holidays
- up to 6% matched-pension contributions
- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.
To Apply:
· Click the “Apply Now” link below and fill out our digital application form
· Closing Date: Monday 8th September 2025 at 23:59
· To learn more about Family Action: Careers
· To help us fulfil our commitment to diversity and promoting equal opportunities: complete our anonymous Equality & Diversity Monitoring Information survey
Interviews are scheduled to take place from the start of September 2025, virtually, with slots throughout the working day and early/late slots available.
For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email: Emily Phelps-Jones (full email address on advert document)
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role, and will reimburse your travel cost if you attend an interview.
*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.
Family Action is an award-winning national charity working from the heart of local communities across England and Wales.




Do you want to improve the lives of people with disabilities and vulnerable people?
Humanity & Inclusion UK is looking for an organised and committed Team Assistant to deliver excellent donor care to all our supporters. This is a varied and engaging role within our Individual Giving and Communications team, providing vital support including processing donations, responding to supporter enquiries, and ensuring our donors receive a first-class experience.
You will have the opportunity to work in an international environment, learn new skills, and contribute to our life-changing work supporting people with disabilities and other vulnerable groups worldwide.
If you are motivated and enthusiastic, have a keen eye for detail and a proactive, hands-on approach to managing multiple priorities, we’d love you to join our small, friendly team.
Background Information and Purpose of Post
This post is a pivotal role in enabling HI UK to maximise our income from individual donors, regular donors and other supporters, via excellent donor care and accurate, up-to-date data.
The purpose of the post is to:
· process donor data and donations accurately and efficiently into the fundraising database.
· help HI UK provide a first-class experience to its supporters
· provide administrative support to the Fundraising Manager and the Individual Giving team
· manage volunteers where appropriate on a day-to-day basis and provide ongoing training and support
· support the IGC team with social media and content production.
Main Duties and Responsibilities
Data entry
· Input donations, pledges and other donor data into the fundraising database (Advantage Fundraiser) and assess the accuracy and validity of the data.
· Input and set up regular donations accurately.
· Reconcile finances at the end of each month with the support of the Fundraising Manager
· Manage and maintain up to date records for Gift Aid.
· General database housekeeping tasks.
· Compile and present accurate queries and reports as needed by the team.
Donor care and communications
· Be the first point of contact for all existing and prospective donors and represent HI UK in an efficient, effective and professional way.
· Provide individual donor care, including answering queries and dealing with complaints.
· Draft, produce and send written correspondence such as emails, thank you letters and other relevant documents for donors.
· Review and update call-handling procedures for use by all staff members.
· Improve knowledge and understanding of supporters and develop donor relationships.
· Ensure compliance with GDPR and other data protection legislation in all processes and activities.
· Work with the Media Officer to maintain HIUK’s social media presence to increase supporter engagement in line with our Individual Giving and Communications strategy.
· Respond to enquiries via social media and moderate comments.
Administrative support
· Provide general administrative support to the Individual Giving and Communications team.
· Contribute to the development and implementation of effective processes and automation between the Fundraising, Communication and Finance team members.
· Review and update Fundraising and Database guidelines.
· Maintain an efficient record-keeping system for donation forms, including saving electronic copies of donations and Gift Aid declarations.
· Resolve queries about donations (e.g. unsigned cheques).
· Support the weekly reconciliation of donations with the Finance department (i.e. ensuring that what is banked matches the fundraising database).
Volunteers
· Assist with the recruitment and induction of Fundraising volunteers.
· Support, guide and supervise fundraising volunteers on a daily basis.
· Work with volunteers to manage stationary and stock levels.
Other
· Participate in internal/external meetings and other functions as necessary.
· Undertake any other reasonable duty consistent with the nature of the job and its level of responsibility.
Equal Opportunities Policy
HI UK is committed to diversity and inclusion. We recognise that discrimination shapes the opportunities that many people have in society and that people have different needs in order to realise their full potential.
Addressing this requires organisations to be proactive in creating environments that encourage the inclusion and development of all. Though we still have a long way to go, inclusion is central to our identity at HI UK and we are strongly committed to the continuous work that it requires.
We are particularly interested in hearing from candidates with disabilities and/or from Black and minority ethnic backgrounds, to help make us more representative. If you have a disability and meet the minimum requirements for the role, we will guarantee you an interview.
Our vision is a world of solidarity and inclusion, enriched by our differences, where everyone can live in dignity.




The client requests no contact from agencies or media sales.
Join Our Leadership Team: Head of Service Delivery and Standards
Location: Eyre Street, Sheffield (with flexible/hybrid working)
Hours: 36.25 per week, Monday to Friday (flexible between 8am–6pm)
Salary: 40k+ Competitive, based on experience
Contract: Permanent
Are you a passionate, innovative leader looking for your next challenge in the charity or social care sector? Do you want to make a real and lasting impact in the lives of older people across Sheffield?
At Age UK Sheffield, we’re not just a service provider—we’re a movement that puts older people at the heart of everything we do. We are now recruiting for a strategic, forward-thinking Head of Service Delivery and Standards to join our Senior Management Team and lead the evolution of our services at a time when older people need us more than ever.
About the Role
This is a rare opportunity to join an innovative, award-winning charity that prides itself on delivering excellence. Reporting directly to the Chief Executive and working closely with our Board of Trustees, you will have overall responsibility for the quality, delivery, development, and strategic leadership of our operational services, including:
- Independent Living coordination
- Hosptial Discharge
- Dementia support
- Information & Advice
- Paid-for home support services
You will be the organisational lead for safeguarding, health and safety, and quality assurance, ensuring that services are safe, high-performing, person-centred, and continuously improving.
About You
You will be an experienced senior leader with a background in social care, health, or the voluntary sector. A confident people manager, you’ll be skilled at getting the best out of teams while maintaining a strong grip on performance, contracts, compliance, and culture.
You're equally at ease in a boardroom presenting KPIs to trustees as you are chatting to customers at a dementia café. You’ll bring:
- Proven experience in managing innovative, high-quality frontline services
- Strong leadership and people management capabilities (our team includes over 90 staff and 100+ volunteers)
- Confidence in safeguarding, health and safety, HR, and quality standards
- A collaborative, flexible, and values-driven approach to leadership
- Excellent IT and data literacy and a strong understanding of contractual performance
Why Work With Us?
- You’ll be part of a visionary, supportive, and diverse organisation committed to making Sheffield a great place to grow older.
- We offer flexible working hours and hybrid working options following a comprehensive induction.
- 30 days annual leave (plus bank holidays)
- Age UK Sheffield is proud to be a Mindful Employer and a Disability Confident Employer. We warmly welcome applications from people of all backgrounds, including LGBTQ+ and Black and ethnic minority communities.
Ready to Lead Change?
If you’re excited by the opportunity to shape and deliver outstanding services that make a difference, we’d love to hear from you.
Apply by: 9am on Monday 15th September. Interviews will be held during week commencing 22nd September
For an application pack please go to the ‘Recruiting’ page on our website
Join us. Lead with heart. Deliver with purpose.
Programmes Performance and Learning Coordinator
Manchester, UK (Hybrid)
Starting salary for this position is £34,572 per annum (plus contributory pension)
About MAG:
MAG (Mines Advisory Group) is an international humanitarian organisation based in Manchester, UK, and working in 32 countries. We remove landmines and unexploded ordnance to release safe and productive land for communities, and work to reduce the threat of armed violence by supporting governments to safely manage weapons and ammunition. In 1997, MAG was a co-recipient of the Nobel Peace Prize for our work campaigning for the Anti-Personnel Mine Ban Convention.
About the role:
The Programmes Performance and Learning Coordinator plays a key role in enhancing our ability to report on the efficiency, effectiveness, and impact of MAG’s work. You will work under the Head of the Programmes Performance and Learning Unit. You will also support MAG’s Contract Director working on the monitoring, evaluation and learning of complex, multi-country contracts, including the UK FCDO Global Mine Action Programme (GMAP) and the Dutch MFA Mine Action and Cluster Munitions (MACM) programme. You will support programmes to gather and analyse data in order to monitor the impact of our projects and programmes; contribute to internal and external evaluation processes and produce relevant, robust case studies and learning products to share inside and outside the organisation. You will work closely with our programmes and technical staff to adapt project and programme delivery to improve programme performance, ensuring our lifesaving work has the greatest possible impact.
About you:
You will have demonstrable experience in monitoring and evaluation in complex programmes, ideally in conflict or post-conflict environments. You will be a team player, able to build strong working relationships with donors, partners, governments, and programme teams and work collaboratively and constructively on shared goals. You will be familiar with MEAL approaches in humanitarian organisations, and knowledgeable on project planning tools such as Theory of Change, logframe, or results-based management. You will be adept at data analysis and able to distil and communicate data in compelling ways to a range of audiences. You will be able to balance the fine details of contract delivery with the big picture of long-term change, and you will be committed to MAG’s mission, vision, and values.
Further information and how to apply:
For the further information on the role, the application pack and details of how to apply, please visit the MAG website by the closing date of 17th September 2025.
This role is based in the UK, therefore, a pre-existing right to work in the UK is a requirement and MAG will not be able to sponsor visa applications. Please note that if you have not declared your right to work in the UK on your application, we will not be able to consider you for this role.
Please note that as part of MAG's commitment to safeguarding, this post is subject to background checks before an offer of employment is confirmed. For more information on MAG’s approach to safeguarding here and background checks here. You can also find more information in the candidate information pack, available on our website.
MAG is committed to the principles of diversity, equality and inclusion. If you think you would be suited to one of our roles we would welcome your application regardless of your background. We strive to provide an inclusive and supportive working environment where all employees feel respected and supported in fulfilling their potential.
We are happy to receive flexible working and job share requests in your application. If you are applying with an existing job share partner please see the candidate information sheet for further guidance.
We do whatever it takes to get to a landmine before another child does.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Director of Fundraising & Partnerships
Location: Hybrid flexible working,
Winchester based office (expectation 1 day per week)
Salary: £60,000–£70,000
At the British Liver Trust, we are fighting to improve liver health for everyone. Liver disease and liver cancer are a public health crisis, yet too often overlooked. We raise awareness, provide vital information and support, campaign for earlier diagnosis, and give a voice to those affected.
We are looking for a dynamic and strategic Director of Fundraising & Partnerships to join our Senior Management Team and lead our ambitious plans to grow income and impact. This pivotal role will shape and deliver our fundraising strategy, diversify income streams, and build long-term relationships with major donors, corporate partners, trusts, and foundations.
Having merged with the Children’s Liver Disease Foundation in 2024, we are here for everyone, from tiny babies to adults, diagnosed with a liver condition. We are preparing to launch an exciting rebrand and a new name, Liver UK, in 2026. This is an incredible opportunity for the new Director of Fundraising and Partnerships to engage supporters of both charities in our new strategy and shared mission.
What You’ll Do:
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Lead a multi-year fundraising and partnerships strategy across trusts, foundations, major donors, corporates, legacies, individuals, community, and digital channels.
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Personally cultivate and manage high-value supporters and corporate partners.
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Drive innovation using the latest fundraising tools, technology, and analytics to embed a data-driven approach across the team.
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Lead, motivate, and develop a high-performing fundraising team.
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Provide strategic insight and reporting to the CEO, SMT, and Trustees.
What We’re Looking For:
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Proven senior-level fundraising experience with multi-stream, high-value income growth.
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Someone who can represent the charity as a trusted ambassador, building strong and lasting relationships with trustees, donors, corporate partners and other key stakeholders, while using their networking skills to confidently promote our work and open up new opportunities.
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Experience maximising the benefits of CRM systems, analytics, and emerging technologies to drive data-led fundraising decisions.
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Inspirational leader, collaborative team player, and strategic thinker.
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Someone who enjoys working collaboratively with Trustees to connect with new supporters and partners, inspiring them to get involved and champion our mission.
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Enthusiasm for our mission to improve liver health, combined with a commitment to working in line with the Trust’s values.
Why Join Us?
With a new strategy (2026-2032) and a rebrand launching in 2026, this is a fantastic time to join us. This is a high-profile leadership role with the opportunity to shape the future of fundraising at a mission-driven charity.
We are at a pivotal point for liver disease, with the Government’s 10-year health plan and the support of senior policymakers, we have a once in a generation opportunity to drive and create real change for liver health.
As an employer, we are proud to offer:
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Flexible and hybrid working to support your work-life balance
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A supportive and friendly culture where your wellbeing matters
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Opportunities for personal and professional development, including access to training programmes, support for professional memberships, and chances to represent the Trust at external events and conferences
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Regular supervision and Personal Development Plans that focus on your work goals, alongside opportunities to collaborate across teams
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The opportunity to play a leading role in a major project to modernise our CRM system within the next two years, ensuring our fundraising and supporter care systems are fit for the future
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The chance to lead and inspire, while making a tangible difference to people’s lives every day
Closing Date:
17 October 2025 - applications will be reviewed, and interviews may be conducted, as they are received.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about retail and looking for an exciting opportunity to make a significant impact? We are looking for a dynamic and detail-oriented Retail Operations Support Coordinator to join our team.
About the role
As a Retail Operations Support Coordinator, you will play a crucial role in ensuring the smooth operation of our retail stores. You will be responsible for providing administrative support, coordinating with various departments, and coordinating processes and activities within BHF Retail Operations.
Your key responsibilities will include:
- Supporting store operations: Day-to-day operations of retail stores, ensuring that all processes run efficiently.
- Coordination and communication: Liaising with store managers, suppliers, and other departments to ensure seamless communication and coordination.
- Inventory management: Monitoring stock levels, placing orders, and managing inventory to ensure that stores are well-stocked.
- Data analysis: Analysing sales data and generate reports to help identify trends and opportunities for improvement.
- Customer service: Providing exceptional support to store teams and address any operational issues that arise.
About you
We are looking for a well organised individual with retail knowledge, to provide support for our shops and stores, central operations, and retail field teams.
To succeed in this role, you will have:
- Previous experience working in retail
- Strong organisational and time management skills
- Excellent verbal and written communication skills and the ability to work effectively with different stakeholders
- A proactive approach to identifying and resolving issues promptly
- Proficiency in Microsoft Office Suite
Working arrangements
Please note this is a perm role working 14 hours. The hours can be worked over 2 or 3 days.
This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our Northampton office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
About us
We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.
Interview process
Interviews may take place during the advertised period or shortly after the role closes. These will be via MS Teams.
Our vision is a world free from the fear of heart and circulatory diseases.

Title: Monitoring, Evaluation and Learning Advisor (Qualitative Evidence)
Salary: £41,000 to £56,000 per annum
Location: UK remote - with occasional travel to Haywards Heath, when required
Contract: 24-month Fixed-Term Contract
Hours: This is a full-time 35 hours per week
Responsibilities
About the role
We are seeking an experienced Monitoring, Evaluation and Learning Advisor to provide sound technical advice and guidance to ensure high quality qualitative outcome measurement tools and approaches in line with our increasing portfolio in disability and social inclusion in order to continuously improve Sightsavers’ evidence base.
As the MEL Advisor you will lead qualitative project baseline and endline data collection, coordination, reporting and learning to improve the quality of our programmes and Sightsavers impact. You will maintain and further develop Sightsavers’ qualitative outcome monitoring approach across our thematic areas and ensure high quality data collection, analysis and reporting.
Sightsavers has developed and introduced a MEL framework to measure the organisation’s strategic progress - Learning Accountability and Monitoring Progress (LAMP). The post holder will support its processes and make a significant contribution to understanding progress using qualitative evidence.
Responsibilities include:
Developing and strengthening practices
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Lead on the strengthening and design of innovative and participatory monitoring and evaluation methodologies and tools to assess outcomes and impact of programmes; support the integration of successful approaches in routine MEL practice.
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Lead on the piloting, implementation and revision of Sightsavers MEL approaches in existing and new projects including strong links with LAMP; support MEL team members to implement appropriate tools.
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Contribute to Country Office, Regional and Global capacity building plans and provide MEL-focused training and facilitation.
Technical Support and guidance
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Strengthen the use of Theories of Change (ToC) within projects through participating in their development and ensuring clear relationships between ToC and baselines and endlines.
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Provide technical support to logframe development during the project design process ensuring strong links with LAMP, particularly for social inclusion and inclusive education projects.
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Contribute to project MEL planning by ensuring continuity between baseline and endline data collection tools, and annual monitoring tools.
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Ensure the accurate design of evidence gathering elements, including clear and robust rationale, budgets and resourcing.
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Maintain open lines of communication among internal stakeholders about project progress and escalate risk when needed. A key focus is to assist institutional funding and senior management with communications on project progress and challenges.
Evidence generation and learning
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Lead Country and Global teams to conduct evidence generation activities to support strategic direction including, project baseline, annual and endline data collection, reporting and learning at project and portfolio (strategy) level
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Analyse, consolidate and disseminate indicator baseline and endline data, provide technical support to donor reporting when necessary
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Support the integration of needs and opinions expressed by people and communities we serve
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Collaborate with MEL team members to analyse performance data, write reports and provide recommendations
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Ensure that learning from project baselines contributes to project design, implementation and improvements in MEL practice
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Support the design, delivery and dissemination of learning, particularly around inclusion, within and between relevant thematic areas
The post holder is expected to travel up to eight weeks a year locally and internationally. The role offers flexible working from home and the office to be agreed upon with the line manager.
Skills and Experience
As the successful candidate you will possess a degree in a relevant field or subject (international development, public health, social sciences), or equivalent learning and experience. You will have a background in the comprehensive design and delivery of outcome focussed qualitative approaches/techniques including participatory MEL, tool development, data collection, analysis and reporting, and have experience of analysing rich qualitative data from multiple sources including the use of appropriate analysis methods and data analysis software tools.
Further required knowledge, skills and experience include:
Essential
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Experience in monitoring, evaluation and learning gained within the international development sector in programme countries.
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Excellent technical skills in monitoring, evaluation and learning: developing and using theories of change, designing MEL plans, designing logframes, managing oversight processes, sharing evidence and communicating learning, data quality assessment.
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Experience producing analytical reports and communication materials of good quality for a wide range of audiences, particularly using qualitative data.
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Excellent self-management and initiative with proven ability to independently manage large, complex pieces of work with multiple stakeholders in a high-pressure environment working to competing deadlines.
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Ability to build and manage strong, effective working relationships with internal and external audiences on complex international development projects (working with multiple countries and continents)
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Ability to balance attention to detail with understanding the big picture.
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Sound knowledge of Microsoft Office products and relevant use of artificial intelligence (AI) software
Desirable
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Fluency in other Sightsavers’ languages e.g. French, Portuguese, Bengali, Kiswahili.
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Experience in MEL for social inclusion and/or education programmes and inclusive data skills. Disability data skills are an asset.
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Skilled in efficient working practices within a geographically disbursed team.
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Experience of planning, monitoring and evaluating flexible adaptive programmes.
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Understanding of operational research methodologies and approaches
This is a highly varied and involved role, and the above is not an exhaustive list of duties or required professional skills. Please see the Job Description for full details.
Candidates are welcome to demonstrate their ability to match the person specification by expanding on how their experience, training and/or qualifications might have provided them with the knowledge or skills required for the role. Successful candidates will be appointed on merit.
Benefits
Sightsavers offers some fantastic benefits. Our comprehensive benefits package includes generous annual leave allowance, pension, season ticket loan, cycle to work scheme, discounted gym memberships and wellness discounts. If you choose to work in or are visiting our collaborative, modern office space, you will find it an easy 20-minute train journey from Brighton or 45 minutes from London.
Next steps
To apply for this exciting new opportunity, please submit your CV via our recruitment portal. We are particularly interested in learning of your motivations for applying.
Please note that there will be an expectation that you can occasionally visit our modern and collaborative offices in Haywards Heath, West Sussex (RH16 3BW).
Closing date: 21 September 2025
As an equal opportunity employer, we actively encourage applications from all sections of the community. Sightsavers is a Disability Confident Leader and qualified people with a disability are particularly encouraged to apply.
Sightsavers is an employer that does not tolerate any form of harassment and has zero tolerance for sexual exploitation and abuse. All potential candidates will be subjected to rigorous background checks and controls.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About us: We are the Society for Endocrinology. We bring together the global endocrine community to share ideas and advance our discipline. As a membership organisation, we support scientists, clinicians and nurses who work with hormones throughout their careers. We also engage policy-makers, journalists, patients and the public with hormone science to encourage informed health decisions, and to demonstrate the value of endocrinology to the wider world.
About the role. We have an opportunity for a Clinical Research Coordinator to join our Clinical Programmes team and support our growing portfolio of clinical research studies. This role plays a key part in ensuring the smooth delivery of research studies, helping to drive progress and meet key milestones.
As Clinical Research Coordinator, you will be managing the day-to-day operational aspects of the research studies. You’ll act as a central point of contact, collaborating confidently with clinicians, nurses, patient groups and other stakeholders to ensure studies run efficiently and effectively. With a keen eye for detail, you’ll maintain accurate documentation and site files, ensuring readiness for audits and inspections.
About You. You bring experience, and/or proven know-how in clinical research coordination or research project management. You’re highly organised, able to juggle multiple priorities and thrive in a collaborative environment. Your strong written and verbal communication skills help you build effective working relationships with stakeholders and your tech-savviness and understanding of regulatory frameworks allow you to work confidently with study systems and processes.
We Welcome all Applicants. If you don’t meet every requirement listed, we still encourage you to apply. We are committed to fostering a diverse and inclusive workplace where all team members feel valued, respected and empowered to bring their authentic selves to work. If this role excites you, we’d love to hear from you.
For more information about us as an employer and the work we do, please visit our webpage
We bring together the global endocrine community to share ideas and advance hormone science and practice

The client requests no contact from agencies or media sales.
Job title: Website and UX Manager
Service: Digital Marketing
Salary: Grade 4 point 29: £36,842 FTE per annum + £480 home working allowance
Hours: 37 hours per week (full time)
Location: Home-based
Contract: Permanent
Responsible to: Website and Digital Content Manager
Family Action & the Role’s Impact:
Family Action is a national charity that supports people through change, challenge and crisis across England and Wales. On 1st January 2025, Relate, the largest provider of relationship support, joined the organisation helping us reach even more people and support the creation of secure foundations for children and young people, and safe, supportive relationships for all.
For over 150 years Family Action has seen first-hand the power of family and relationships to shape lives, for better or worse. That's why we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.
Whatever family means or looks like to us, it's relationships that matter. With Relate at Family Action, we are able to extend the support we provide with counselling, information, mediation and support to individuals, couples and families from all backgrounds and sexualities, as well as provide expert training for relationship support practitioners.
This is an exciting opportunity to join our organisation and help shape the future of Relate’s website and online presence as part of Family Action.
Job Summary:
As part of the Website and Digital Content Team and wider Digital Marketing Department you will oversee Relate at Family Action’s website and online client experience, driving brand awareness and sales of products and services.
You will be responsible for the day-to-day management of Relate’s website and the writing of digital content, and support the brand’s long term transformation as part of the adaptive change programme, working closely with the Website and Digital Content Manager, Head of Digital Marketing, Brand and Marketing Manager and other key stakeholders.
This is an exciting opportunity to join our organisation and help shape the future of Relate’s website and online presence as part of Family Action.
Key Tasks & Responsibilities:
1. Manage and optimise Relate at Family Action’s website and online user experience, driving traffic, engagement and sales of products and services.
2. Work closely with key colleagues including the Brand and Marketing Manager, Website and Digital Content Manager and Social Media Team to position and market Relate’s services and plan content.
3. Work closely with B2C and B2B teams, and other internal stakeholders to understand website requirements and improve representation online.
4. Manage digitally delivered products such as Toolkits and Relate’s AI chatbot, including re-marketing and upgrade activity to drive clients to further services on the website.
5. Support the creation of new Toolkits for sale, working closely with the Brand and Marketing Manager and service delivery colleagues to research and test new topics and write content.
6. Develop and write keyword rich content including stories, and support articles on often sensitive subjects, to build brand awareness, improve findability and warm up audiences.
7. Monitor and improve SEO across the Relate website.
8. Support Relate’s adaptive change programme including the website review workstream, working closely with the Website and Digital Content Manager, Head of Digital Marketing and other key stakeholders.
9. Support the development of a new CRM for Relate, working closely with the Systems and Technology Team and Service Delivery Team to ensure a seamless front end client experience.
10. Manage existing infrastructure and systems integrated across the website client journey such as Acuity Scheduling, Typeform and Stripe.
11. Maintain and improve Relate’s website accessibility ensuring it meets WCAG 2.1 AA standard wherever possible.
12. Use sophisticated data and insight tools to test, measure and evaluate content, and website performance, and monitor emerging trends in the wider market.
13. Produce regular reports for senior stakeholders including data and commentary around website performance.
14. Work with external agencies to deliver effective PPC search and display ad campaigns.
15. Manage relationships with external suppliers, contractors, and service providers involved in digital initiatives at Relate.
16. Embrace and implement Family Action’s Equality, Diversity & Inclusion Policy in every aspect of your work and positively promote its principles amongst colleagues, service users and other members of the community.
17. Comply with Family Action’s Health and Safety and Data Protection policies and protect your own and others’ health, safety and welfare.
18. Work flexibly as may be required by the needs of the organisation and carry out other reasonable duties as required.
Main Responsibilities (check the job description and person specification for further details):
· Manage and optimise Relate at Family Action’s website and online user experience, driving traffic, engagement and sales of products and services.
· Work closely with key colleagues including the Brand and Marketing Manager, Website and Digital Content Manager and Social Media Team to position and market Relate’s services and plan content.
· Develop and write keyword rich content including stories, and support articles on often sensitive subjects, to build brand awareness, improve findability and warm up audiences.
· Support the creation of new Toolkits for sale, working closely with the Brand and Marketing Manager and service delivery colleagues to research and test new topics and write content.
· Support Relate’s adaptive change programme including the website review workstream, working closely with the Website and Digital Content Manager, Head of Digital Marketing and other key stakeholders.
Main Requirements (check the job description and person specification for further details):
· Extensive experience of managing and developing a website within a complex organisation.
· Experience of developing complex user journeys and improving user experience.
· Extensive experience of writing keyword rich website copy and digital content and an excellent knowledge of SEO best practice.
· Good understanding of online and offline marketing strategies, including sales funnels, particularly in a commercial context.
Benefits:
- an annual paid leave entitlement of 30 working days plus bank holidays
- up to 6% matched-pension contributions
- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.
To Apply:
· Click the “Apply Now” link below and fill out our digital application form
· Closing Date: Sunday 21st September at 23:59
· To learn more about Family Action: Careers
Interviews are likely to take place virtually on 29th and 30th September.
For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email: Matthew Dennis (full email address located in advert document)
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
Family Action is an award-winning national charity working from the heart of local communities across England and Wales.




Your role
Supervise the delivery of Eikon’s volunteer mentoring services to children and young people in allocated schools across Surrey. Supervise a team of Volunteer Mentors ensuring parity of our offer in Schools to Children and Young People. Ensuring the highest standards of case work, effective practice and safeguarding are maintained. Providing regular review and assessment of caseloads, with guidance on how to progress provided to the team of Volunteer Mentors.
Responsibilities
· Plan, resource and oversee the delivery of the volunteer mentoring programme, to ensure that the service is offered to young people at the right time and that young people are at the heart of the programme.
· Develop and maintain key relationships within schools in Surrey to deliver the volunteer mentoring programme.
· To identify trends and gaps in provision, then work with Service Delivery Manager on ways to improve our Volunteer Mentoring service
· Supervise a team of volunteer mentors in line with Eikon's policies
· Induct, train and develop volunteer mentors, ensuring a high-quality service with safe and effective practice is delivered in accordance with all other best practice guidelines
· Work in collaboration with the Designated Safeguarding Manager and Service Delivery Manager to ensure all volunteers are competent to supervise safeguarding issues
· Support volunteer mentors with all safeguarding issues and liaise with the Designated Safeguarding Manager and Service Delivery Manager where appropriate.
· Understand and act when safeguarding issues need to be escalated, always following safeguarding and child protection procedures
· Support volunteer mentors to ensure accurate recording of all individual engagements, ensuring supervisory review of notes, follow up action where appropriate and feedback provided as necessary
· Support volunteer mentors in ensuring outcomes and impact are agreed, reviewed and recorded for mentees using the Eikon Impact Measurement tool
· Ensure case management is undertaken to a high quality, including ensuring systematic case note review processes are followed, providing evidence of change and celebrating progress with CYP
· Ensure all data and information is uploaded onto all relevant databases
· Provide accurate and timely mentoring programme data reports, for internal management
· Keep up to date with good practice, legislation and policies that have an impact on service delivery at Eikon
· Always apply safeguarding and child protection procedures
· Work as part of a team and attend team meetings, training events and participate fully in 1:1 sessions and clinical supervision if required
· Work co-operatively and under the management of The Eikon Charity staff
· Work within Eikon’s internal policies, safeguarding and data protection regulations
· Be responsible for equipment/resources linked to service delivery
Helping young people feel safe, heard and supported





The client requests no contact from agencies or media sales.