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Employability Events and Partnerships Manager
London, Greater London (Hybrid)
£35,000 per year
Full-time
Permanent
Job description
If you share our vision that ‘every young person should be supported to gain the confidence, independence and skills they need for a better and brighter future’ we might have the perfect role for you!
ThinkForward is recruiting an Employability Events and Partnerships Manager to aid our team in delivering our unique programme supporting young people into further education and employment. If you….
• Have a keen enthusiasm for working with young people
• Experience facilitating engaging and inclusive employability activities to equip young people for further education and sustained employment
• Are process driven and organised, with experience in planning and delivery across multiple programmes and projects
• Possess the ability to develop new and maintain our strong external business partnerships that support the delivery of employability programmes
• Can influence ThinkForward’s careers advice through expertise and insight around the local educational and employment landscape
• Have the skills to use data to plan, analyse and evaluate employability and progression activities
• Can lead on cultivating and onboarding new business partnerships in the London area
…then please click on the attached job pack for our role description and information pack for more details about ThinkForward and the role you could play, then apply via CharityJob with your CV and cover letter. Your cover letter should answer the following questions:
1. Can you share an example of where you have project managed and delivered employability events or programmes, such as ‘ready for work’ activities?
2. Describe your experience of building and maintaining relationships with external partners, such as employers or corporate organisations, to support employability outcomes.
3. How have you used data, local labour market insight, or feedback to plan, deliver, and improve employability activities or progression programmes?
4. Can you give an example of how you have worked collaboratively with internal teams and external partners to deliver successful employability initiatives?
The client requests no contact from agencies or media sales.
This is an exciting opportunity for an experienced charity operations and finance professional to join as our inaugural Head of Operations and Finance. As we continue to grow our impact, we are seeking an exceptional Head of Operations and Finance to work closely with the Chief Executive and Executive Chair to help strengthen our operations and oversee our finances.
This is a pivotal leadership position combining strategic thinking with hands-on operational delivery. You will, support our Chief Executive and Executive Chair todevelop and implement organisational strategy while ensuring our people,systems, governance and finances support the effective delivery of our mission.You will join a close-knit team that punches above its weight, with real influence on policy affecting millions of babies worldwide.
If you're an experienced charity operations and finance professional looking for your next big challenge, we'd love to hear from you.
We are determined that every baby should experience the best start in life.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Us
We are a passionate and impactful charity dedicated to transforming lives and strengthening communities. Through our services, programmes, and partnerships, we make a real difference to the people we support every day.
We are now seeking an ambitious, relationship-focused, and creative Fundraising & Development Officer to help us grow our income, expand our corporate network, and raise the profile of our work.
This is an exciting opportunity for someone who enjoys building relationships, creating engaging communications, and developing innovative fundraising opportunities that deliver lasting impact.
The Role
As Fundraising & Development Officer, you will play a key role in developing and growing corporate relationships that generate sustainable income and long-term support for the charity.
You will engage businesses through meaningful volunteering opportunities, helping to create pathways to financial support, sponsorship, and strategic partnerships. Alongside this, you will help raise awareness of the charity through compelling communications, social media content, presentations, and stakeholder engagement.
Working closely with the Development Director, you will contribute to fundraising strategies, support income diversification, and help maximise opportunities across a range of fundraising activities.
About You
We are looking for someone who is:
- A confident relationship builder with excellent communication and networking skills.
- Passionate about creating meaningful partnerships that deliver social impact.
- Experienced in fundraising, corporate partnerships, business development, account management, marketing, or a related field.
- Comfortable presenting to a variety of audiences and representing the charity externally.
- Creative and confident in producing engaging social media and communications content.
- Organised, self-motivated, and able to manage multiple priorities effectively.
- Skilled in developing compelling proposals, reports, and presentations.
- Committed to the values and mission of the charity.
What We Offer
- 26 days annual leave plus bank holidays (pro rata for part-time employees).
- An additional day's leave to celebrate your birthday.
- Access to our Employee Assistance Programme, including confidential support and a helpline available to partners and dependants.
- A flexible working culture, including a flexi-time scheme that allows eligible employees to reclaim additional hours worked.
- Flexible working options, including home working where appropriate to the role.
- A generous contractual sick pay scheme, providing financial security while you recover.
- Access to the CycleScheme, enabling employees to save 25–39% on the cost of a new bicycle and accessories while spreading the cost through salary deductions.
- Access to the TechScheme, allowing employees to purchase technology and spread the cost through salary deductions.
- Ongoing opportunities for professional development and training.
- A supportive, collaborative, and values-driven working environment where your contribution makes a genuine difference.
For full details about the role, please download our Recruitment Pack, which includes the Job Description, Person Specification, and information about our organisation.
Important information
Closing date: 9am Tuesday 13th July
We encourage interested candidates to apply as soon as possible. Applications will be reviewed on a rolling basis, and interviews may be conducted as suitable applications are received.
As a result, we reserve the right to close this vacancy early if we receive sufficient applications or identify a suitable candidate before the advertised closing date. Early application is therefore strongly encouraged.
The client requests no contact from agencies or media sales.
The Damilola Taylor Trust (DTT) is a charitable company limited by guarantee incorporated in May 2001 in memory of Damilola Taylor and registered as a charity in July 2001.Our founding purpose is to provide inner-city youths with opportunities to play, learn and live their lives free of fear and violence, and with optimism for a future where opportunities abound. Our Mission is to develop the hope, optimism and self-esteem of young people so that they can: Lead healthy lives; Stay in School; Grow up to become independent productive adults; Have lofty aspirations and work to attain their innate potential.
Although we have recovered from the Covid 19 pandemic, the nation now faces the worst cost of living crisis since the 1950s, thanks to the Russian Ukraine war, and now the US Israel Iran one which have disrupted the global energy market. There is no denying that, in the UK, young people (YP) are being disproportionally affected. We are deeply concerned about the impact this crisis is having on the young people that we work with across the board.
The UK youth unemployment rate for 16-24-year-olds sits at a concerning 16.2%, an 11-year high. There are over 1 million young people not in education, employment or training (NEET). We know that high numbers of vacancies do not translate into opportunities for all young people, especially those from BAME background who already face discrimination in the labour market.
We are responding to this emerging issue, by working harder and smarter to support young people that we work with for whom the transition from formal education into employment is not automatic. We work to help this group have access to economic opportunities in these challenging times. We believe that our services bridge this gap and provide opportunities for young people to develop wider social, personal and self -management skills required for productive participation and integration into society. For additional information about the Trust and its programmes, please go to our website.
Job purpose: Provide a range of administration services to enable the Trust to operate its day-to-day activities, management and governance processes effectively.
Roles and responsibilities:
The main responsibilities of the job are:
· Provide administrative support to the Programme Manager, Trustees and Youth Board
· Provide general administrative support across the Trust, including scheduling meetings, administering our Microsoft 365 system, helping to produce reports/ letters, managing emails, facilitating in-house communication, managing our records, research, and other general duties
· Assist implementation of the Trust’s charitable programmes e.g., by providing administration support to project teams and organising promotional activities.
· Manage enquiries to the Trust and respond to routine enquiries, ensuring that actions are followed up
· Proactively manage our website day-to-day and post to our social media, consulting where necessary. Produce leaflets, publicity and newsletters
· Support our organisation development plans by helping us research and implement any new policies, processes and best practice procedures required, and maintaining the database of evidence
· Suggest administrative improvements to support the smooth running of the charity and, when agreed, implement them
Key working relationships: The post holder will work with all the Trustees (but particularly the Trustee responsible for Communications), the Programmes Manager as well as the Trust’s finance service provider. The post holder will develop good working relationships with other stakeholders including our project delivery partners, members of the Youth Board and, in some cases, young people on or applying for our programmes.
Person specification -Specific experience or skill KEY: (E) Essential (D) Desirable
· Experience of organising own work effectively with limited supervision (E)
· Significant experience providing administrative support. Experience of working in a charity would be an advantage (E)
· Excellent digital skills, with the ability to learn new software and systems quickly and instruct others (E)
· Proficiency in Microsoft 365 including administering a system(E)
· Experience of organising and maintaining records, both on paper and digitally. (E)
· Ability to produce attractive documents and reports for a range of audiences adhering to our house style (E)
· Ability to work effectively with all our stakeholders, including young people from disadvantaged backgrounds (E).
· An ability to gather, analyse and evaluate data and to prepare and present concise reports both orally and in writing
· Exceptional time and task management skills; calmness under pressure (E)
· Experience working in a pressured environment with lots of competing priorities (E)
Knowledge, qualifications
· Knowledge of good administrative practices (E)
· Knowledge of General Data Protection Regulations (E)
· An understanding of safeguarding of children, young people and vulnerable adults (E)
· Current DBS certificate (E but, for a suitable candidate, the post might be offered subject to a DBS being obtained)
· Degree or relevant experience of working in the charity/ Social sector (D)
Personal skills and abilities
· A highly organised person with attention to detail (E).
· Ability to organise own workload to reflect our charity’s priorities (E).
· Ability to communicate effectively with all people involved with the Trust (E).
· Remote working skills (E)
· Good report-writing and presentation skills (E).
· Commitment to equality, diversity, inclusion (E)
· Ability to research information (E)
· Proven ability to work on own initiative and mobilise/manage support from colleagues (E).
- Proactive, creative and innovative approach with high drive for results (E)
Personal qualities: Commitment to own continuing personal and professional development (E)
· Commitment to the vision, mission and values of DTT (E)
· Flexibility
- Commitment to effective relationship building and collaboration (E)
Application process
Please write no more than 1000 words explaining how your experience, qualifications and personal qualities fit you for this post. Also submit a CV which includes your full name, address, phone number and email address, your educational and work histories and the names of two referees, one of whom will normally be your current or latest employer. We will not seek references without asking your permission but any offer will be subject to satisfactory references.
Safer Recruitment
The Trust is committed to safeguarding and promoting the welfare of young people and requires all employees to share this commitment. The suitability of all prospective employees will be assessed during the recruitment process in line with this commitment and in compliance with current employment legislation, and relevant safeguarding legislation and statutory guidance.
The client requests no contact from agencies or media sales.
Our three hospital charities fundraise so that Guy’s and St Thomas’ NHS Foundation Trust can go above and beyond for their patients. The Social Media Officer focuses on delivering engaging and effective day-to-day social media activity across the Foundation’s charity brands. The role supports the Social Media Manager in executing the social media strategy by managing content calendars, creating static and video content, and overseeing daily posting and community management. The Social Media Officer ensures consistent, high-quality output that connects with audiences, supports awareness and fundraising goals, and reflects brand voice across multiple platforms. The role also involves monitoring trends, contributing ideas for content, and collaborating with colleagues and partners to ensure social media activity aligns with wider organisational objectives.
In addition, the Social Media Officer role has a strong operational and data-driven focus, involving the use of analytics to track performance and inform improvements through regular reporting. The role is responsible for administration tasks such as managing accounts, supporting paid social processes, and analysing donation and engagement data. The Social Media Officer also provides hands-on support during events, ensuring live social media coverage when needed, including outside regular hours where necessary.
Key Responsibilities
- Support the Social Media Manager to deliver an exceptional experience for our audiences across our social media channels.
- Manage day-to-day organic social media activity across 3 charity brands, including the creation of basic static and video content and daily community management.
- Manage the social media content calendar, including brainstorming meetings and identifying key awareness days, to ensure that we’re posting regular, highly engaging content.
- Use social media analytics to embed regular reporting through weekly and monthly updates.
- With the support of the Social Media Manager, develop organic social content to support strategic and fundraising goals.
- Work with a wide variety of colleagues from different areas of the charity and our partners to ensure social media supports their objectives.
- Manage day-to-day administration of social accounts, including data, paid social invoices, donation reports and basic analytics.
- Provide social media support on the day during our fundraising events, including at weekends.
Role responsibilities are not exhaustive, and you would be reasonably expected to take on wider tasks that are commensurate with the level of your role.
Skills, Knowledge and Expertise
Skills, abilities, and attributes:
- Excellent editorial and copy writing skills with a knowledge of plain English communications and strong attention to detail.
- Motivated by results and comfortable in a data-driven environment.
- Comfortable working with stakeholders of all levels of the organisation and building collaborative relationships.
- Ability to stay updated on social media news and trends, emerging platforms and best practices.
- A creative and enthusiastic approach to social media based on experience of what works well on various platforms and a willingness to encourage new ideas and approaches.
- Demonstrable willingness to test and experiment, with a strong appetite for developing skills and knowledge.
- Delivery-minded – willing to get stuck in and work at pace.
- Collaborative – able to build rapport with stakeholders and contribute to collective effort.
- A commitment to our DEI principles and putting them into practice throughout our work.
Knowledge, experience, and qualifications:
- Experience running and managing a busy content calendar, including brainstorming meetings.
- Experience creating static and video content for social media channels including Facebook, Twitter and Instagram.
- Experience working with different teams to create content which meets different goals.
- Experience of community management, engaging with supporters to make them feel appreciated and representing the brand online.
- Experience of using social media scheduling tools such as Sprout Social or Hootsuite to manage content.
- Experience writing in different tones of voice is key; ideally working across multiple brands at the same time.
- Experience in using data to make informed decisions, ideally with experience of using social media and Google Analytics.
Benefits
- Contributory Pension
- Annual personal development budget
- Annual health and wellbeing personal allowance
- Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
- Health and wellbeing programme that offers optional free yearly health check-ups.
- Support for healthy eating via fruit bowls and onsite lunch facilities.
- Agile working, flexible hours, and supportive IT kit.
- Shower facilities and bike lock area.
- Generous annual leave (27 days + bank holidays)
- Subsidies for glasses
- Employee Assistance Programme
The client requests no contact from agencies or media sales.
Contract:Permanent, full time
Salary:£38,177 – £45,000 per annum
Location:Hybrid working with a base in Burford, Newport or Manchester
Closing date: Sunday 12 July 2026
First stage interview:Wednesday 22 July 2026
Second stage interview: Thursday 30 July 2026
Do you have a passion for creating engaging digital learning experiences that make a real difference? Are you confident using learning technologies to bring content to life and improve how people learn at work? If so, this could be the role for you.
We’re looking for a Learning & Development Specialist (Digital) to join our People & People Services team. This is a key role shaping and delivering our digital learning offer, helping ensure colleagues across Blue Cross have access to high quality, accessible and impactful learning.
This is a single role that can be based at either our Burford, Radcliffe or Newport site, with hybrid working in place.
More about the role
You will lead the design and delivery of digital learning solutions across the organisation, creating engaging content that supports a blended learning approach. Working closely with stakeholders and subject matter experts, you will translate learning needs into effective digital experiences that support organisational priorities.
You will also take ownership of our learning platform (currently SAP Litmos), ensuring it is well managed, user friendly and continues to evolve to meet the needs of our colleagues. Alongside this, you will use data and insight to evaluate learning effectiveness and continuously improve our digital learning offer.
This role can be based at Burford, Newport or Manchester, with hybrid working in place.
What you will be doing
- Designing and delivering digital learning solutions from initial concept through to evaluation
- Creating engaging e-learning and digital content using modern instructional design approaches
- Partnering with subject matter experts to develop effective learning solutions
- Managing and developing our learning platform to ensure a great user experience
- Maintaining and evolving the digital learning catalogue, ensuring content is relevant and up to date
- Using data, feedback and insight to measure effectiveness and drive continuous improvement
- Staying up to date with digital learning trends and identifying opportunities to innovate
- Contributing to wider projects and promoting learning across the organisation
About you
You will be a creative and technically confident digital learning professional, with experience designing and delivering engaging learning solutions. You will be comfortable working with a range of stakeholders and able to translate learning needs into practical, high quality outputs.
You will be organised and proactive, with the ability to manage multiple priorities and meet deadlines. With strong communication skills, you will build positive relationships and influence others to make the most of digital learning opportunities.
You will also be motivated to keep your knowledge up to date, staying aware of new technologies and approaches that enhance the learner experience.
Essential Qualifications, Skills, and Experience
- Experience designing and delivering digital learning solutions end to end
- Strong knowledge of learning technologies and Learning Management Systems
- Experience using authoring tools such as Articulate 360 or similar
- Strong instructional design and learning experience design skills
- Experience working with stakeholders and subject matter experts
- The ability to manage multiple projects and deadlines
- Strong communication and problem solving skills
- The ability to demonstrate, understand and apply our Blue Cross values
Desirable Qualifications, Skills, and Experience
- Experience working in the charity sector
- Experience of video editing, multimedia or graphic design
- Knowledge of tools such as Adobe Creative Cloud, HTML, CSS or similar
- Experience developing content within SAP Litmos or a similar platform
- Understanding of learning psychology
How to apply
To apply for this role, please submit your application through our careers site and answer the application questions, demonstrating how you meet the essential criteria.
We reserve the right to close this vacancy early should we receive a high volume of applications.
Blue Cross benefits
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.
In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.
Our generous benefits package includes:
- Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
- Health cash plan
- Unlimited access to an employee assistance programme
- Pension scheme with enhanced employer contribution
- Professional fees paid with Continuing Professional Development and personal development support.
- Life assurance
- 20% discount on Pet Plan pet insurance
- Enhanced family friendly policies
- Recognition scheme
- Annual volunteer days
- Charity worker discounts across a variety of retailers
To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.
About Blue Cross
If you’d like to learn more about Blue Cross, our mission, and the work we do to support animals and people, take a look at our About Us page
We believe in a world where all pets enjoy a healthy and happy life with people who love them



The client requests no contact from agencies or media sales.
Insights Lead
We are seeking an experienced Insights Lead to help shape organisational learning, strengthen reporting systems, and support evidence-based decision making across a values-led charity.
Position: Insights Lead
Salary: £40,000 to £43,000 per annum
Location: Gloucestershire with hybrid working available
Hours: Full-time, 35 hours per week
Contract: Fixed-term, 2 years
Closing Date: 5 July 2026
About the Role
This is an exciting opportunity to join a forward-thinking charitable organisation committed to creating meaningful long-term impact through learning, collaboration and innovation.
The Insights Lead will play a central role in developing organisational learning, helping colleagues better understand the impact of programmes, partnerships and activities. This is not a traditional monitoring and evaluation role. Instead, it focuses on building insight, encouraging reflection and supporting informed decision making across the organisation.
Key responsibilities include:
- Developing reporting systems, learning processes and baseline measures
- Supporting colleagues to use data and insight confidently in day-to-day practice
- Leading learning reviews, research activities and strategic enquiries
- Managing and developing reporting through Salesforce and other systems
- Producing impact reports, dashboards and learning outputs
- Supporting ethical and proportionate approaches to data collection and analysis
- Working collaboratively across multiple teams to strengthen organisational understanding and learning
About You
To be successful, you will bring experience of working with data, reporting, evaluation, insight or organisational learning within the charity, education, public or community sectors.
You will have:
- Experience using CRM and reporting systems such as Salesforce
- Strong analytical and problem-solving skills
- Confidence working with both quantitative and qualitative information
- Experience producing reports and presenting information clearly for different audiences
- The ability to support and influence colleagues with varying levels of data confidence
- A collaborative and relationship-focused approach
- Understanding of GDPR, confidentiality and responsible data practices
You will be curious, reflective and motivated by helping organisations learn and improve.
About the Organisation
This educational charity is dedicated to creating opportunities for people to connect with the natural environment through learning, partnerships and responsible stewardship of land. The organisation values collaboration, innovation and continuous improvement, and offers a supportive and welcoming working environment.
Benefits include a generous pension contribution, enhanced annual leave entitlement, life assurance, employee assistance programme and ongoing professional development opportunities.
Other roles you may have experience of could include: Insight Manager, Research and Evaluation Manager, Impact and Learning Manager, Monitoring and Evaluation Lead, Data and Insights Manager, Research Officer, Impact Officer, Evaluation Manager, Learning and Development Manager, Performance and Insight Manager.
Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.
Applications will be reviewed on receipt and the organisation reserves the right to close the vacancy early should a suitable candidate be appointed.
We are looking for a manager to lead on the relationship with the project funder, to lead a team of two co-ordinators and take ownership of project monitoring, analysis and reporting. You need to bring experience of liaising with senior stakeholders, people management and project management skills, including analysing data, and writing concise and comprehensive reports.
We are expanding our team to allow us to significantly grow and develop one of our key projects, Jericho Works. The project enables us to maximise our impact and take Jericho’s expertise out into the community, engaging with community organisations to reach those who face challenges in finding work and helping them progress in their journey towards employment. Jericho Works offers one-to-one employability support, short-term work tasters and placements, support into progression opportunities including volunteering, training and employment, and employability-focussed hardship and practical support.
We would consider 0.8 FTE for the right candiate. The successful applicant must have the Right to Work in the UK as we are unable to offer sponsorship.
What you will be doing:
· Maintaining and developing our relationship with the key funder and their team
· Leading on regular funder meetings
· Budget forecasting and monitoring
· Line management of project co-ordinators, including regular one-to-ones, appraisals, overseeing their development and supporting them to achieve their targets
· Identifying creative opportunities to maximise the impact and reach of the project, including for example creating and delivering workshops or other training.
· Contributing to direct participant support as needed and offering support to the team with more complex cases
· Meeting project targets including numbers of participants supported and positive outcomes
· Working with colleagues across Jericho and external partners to identify opportunities for participant progression
· Strengthening our network of community organisations and referral partners
· Ensuring timely submission of appropriate reports to trustees, senior management team and key funders, including data, finance and narrative reporting.
What skills are we looking for?
Essential
· Experience of people management and team leadership
· Experience developing partnerships
· Excellent verbal and written communication, networking and presentation skills
· Strong planning, organisational and project management skills
· Ability to record, manage and analyse data for monitoring and reporting purposes
· Good understanding of safeguarding
· Experience of providing support, mentoring and/or coaching to individuals who face barriers to employment
· Ability to work independently and manage own workload in addition to working as part of team
· An appreciation of and sympathy with The Jericho Foundation's Christian roots and values, and a commitment to its mission of supporting people facing barriers to employment into sustainable work.
· Ability to travel to various sites including ones not accessible by public transport
Desirable
· Experience within the charity or employability sectors.
· Knowledge of Birmingham's community organisations and support providers
· Experience of liaising with funders
· Understanding of supported employment and employability programmes.
About JERICHO
JERICHO is an award-winning Birmingham-based charity and family of six social enterprises. We provide supported work opportunities for people facing extreme challenges in getting a job and have been helping people across Birmingham into employment for over 30 years. We primarily support marginalised young people and survivors of modern slavery. What makes our model so effective is the way we combine work placements with individualised wrap-around support, training and a range of targeted activities. Our approach is focused on helping people address the issues that are affecting their life chances, build skills and confidence and ultimately become more employable.
INTERVIEWS ARE PLANNED IN PERSON ON TUESDAY 28th JULY
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the eoa (Employee Ownership Association)
Employee ownership in the UK is at a critical moment. The sector has more than doubled since 2020. Awareness is rising. Evidence is compelling. Businesses, communities, and policymakers are increasingly recognising that a people-powered approach can unlock fairness, resilience, and productivity.
We believe the UK can reach 10,000 employee owned businesses within the decade, transforming succession, broadening ownership, and reshaping the economic landscape. But achieving this relies on bold, strategic, values-led leadership across our community.
The eoa exists to build and connect that community: a network of more than 850 member businesses, thousands of employee owners, specialist advisors, policymakers, and partners committed to powering fairer livelihoods and stronger businesses through employee ownership.
Purpose of the Role
The Finance Manager leads the eoa’s finances to ensure the businesses resources are used effectively, efficiently, and sustainably.
You will develop robust financial systems, reporting, and analysis to provide insight and assurance to the SLT and Board, playing a central role in safeguarding the eoa’s financial health and enabling its strategic goals to be achieved.
Role Summary
- Contract: Permanent
- Hours: 22.5 hours per week, working pattern to be agreed with successful candidate
- Location: Manchester (hybrid). You will be expected to attend the office at least twice per month, and more often where needed
- Salary: £45,000 (£27,000 pro rata) p/a
- Pension: Up to 7% employer pension match (from year 1 anniversary)
- Annual Leave: 30 days leave + bank holidays
- Reports to: Membership & Operations Director
- Management of: Finance and Business Support Administrator
Key Responsibilities
- Lead the development and delivery of the organisation’s financial strategy, ensuring it underpins and enables operational delivery.
- Manage the annual budget-setting process, working closely with colleagues to align budgets with strategic priorities.
- Manage day-to-day financial operations, including financial accounting, membership renewals, bank account management, cash flow monitoring, credit control, payments, and function oversight.
- Take responsibility for accurate and timely payroll and pension delivery, working in partnership with an external provider.
- Prepare and reconcile monthly, and year-end accounts, ensuring accuracy, compliance, and robust controls.
- Produce accurate, timely financial forecasts, management accounts and financial analysis to support operational and strategic decisions.
- Ensure compliance with statutory requirements including tax (VAT, PAYE, Corporation Tax) and financial reporting obligations.
- Maintain strong internal controls and risk management processes, safeguarding the organisation’s financial health.
- Act as a signatory on company bank accounts, ensuring appropriate authorisation and governance arrangements are in place.
- Lead the ongoing development and improvement of finance processes and systems, and automations to drive efficiency and effectiveness.
Knowledge, Experience, and Attributes
- Degree-level education and either ACCA, CIMA, or ACA qualification.
- Proven track record in budgeting, forecasting, cash flow management, and delivering accurate management accounts and financial analysis.
- Experience of working for or preparing SME accounts, managing audits, risk, and internal controls, with a focus on continuous improvement of systems and processes.
- Strategic thinker who can translate complex financial data into clear, actionable insight for senior leaders and the Board.
- Highly organised, proactive, and solution-focused, with excellent communication and stakeholder management skills.
- Collaborative, adaptable, and professional, demonstrating integrity and sound judgment in all financial matters.
What Constitutes Success in This Role?
Success in this role means the eoa has reliable, efficient, and well-governed financial operations that underpin all aspects of the business. You will ensure day-to-day finance processes are accurate and timely, cash flow and budgets are effectively managed, and statutory obligations are met with confidence. By providing clear analysis and insight, you will support the SLT and Board in making informed decisions, drive improvements in systems and reporting, and enable the eoa to achieve its strategic priorities.
Key outcomes for the role Measures
- Outcome: The eoa maintains accurate, timely, and insightful financial reporting and analysis to support decision-making.
Measure: Accurate monthly management accounts and forecasts delivered on time. Rolling forecasts and scenario analyses updated regularly. - Outcome: Budgets are aligned with strategic priorities and financial resources are optimally managed.
Measure: Budgets prepared and approved within agreed timelines. Variance between budgeted and actual expenditure monitored and reported. Cash flow maintained within agreed thresholds. - Outcome: Statutory, regulatory, and internal governance requirements are met and risks are effectively managed.
Measure: All statutory filings (tax, Companies House, pensions) submitted accurately and on time. External audit completed with no significant issues. Internal controls and risk management processes maintained and reviewed annually. - Outcome: Financial systems and processes support operational efficiency and organisational growth.
Measure: Transaction processing, reconciliations, and payroll delivered accurately and on schedule. Improvements in process efficiency implemented. - Outcome: Finance contributes proactively to strategic decision-making and organisational development.
Measure: Financial insight and recommendations consistently inform senior leadership decisions. Evidence of finance-led initiatives driving cost efficiency or strategic impact. - Outcome: Finance function evolves to meet organisational needs and supports a culture of improvement.
Measure: New or updated systems, processes, or reporting tools implemented successfully. Finance function demonstrates improved efficiency, effectiveness, or scalability over time.
How to apply
To apply, please submit:
- A two-page CV
- And ane of either:
- Cover letter setting out your motivation, approach, and what you will bring to the role
- Video (maximum 10 minutes) setting out your motivation, approach, and what you will bring to the role
Applications should be submitted before 9:00am 14 July 2026. We will close this vacancy early if we receive sufficient applications for the role. If you are interested, please submit your application as early as possible.
Interviews will be in Manchester on 28 & 29 July 2026.
The eoa welcomes applications from people of all backgrounds, particularly those who are under-represented. We recruit based on values, skills, and contribution to our purpose.
We exist to grow and strengthen employee ownership as a force for powering fairer livelihoods, stronger businesses, and a more resilient economy.



The client requests no contact from agencies or media sales.
The Youth Endowment Fund
Senior Evaluation Manager
Reports to: Head of Evaluation
Salary: £54,300
Location: Central London, hybrid*
Contract: 24 months full-time (Fixed term contract)
Application deadline: 5pm, Monday 6th July 2026
About the Youth Endowment Fund
We’re here to prevent children and young people becoming involved in violence. We do this by finding out what works and building a movement to put this knowledge into practice.
All of us will experience violence at some point in our lives. For many children, it is a daily reality. Each year, tens of children are killed, hundreds are hospitalised, 1 in 5 teenage children are victims and the majority admit to feeling afraid of violence. It scares them when they travel home from school, prevents them from going out and makes the most vulnerable feel like they don’t matter. It is taking lives, traumatising families and dividing communities. It robs potential, progress and hope. But it doesn’t have to be this way.
The Youth Endowment Fund exists to try and permanently change things. To succeed, we must build an exceptional body of knowledge about violence affecting young people and how we reduce it. This knowledge has to be both rigorous and highly relevant to those making decisions about how to support vulnerable young people. We need to find out what works and what doesn’t through evidence synthesis, data analysis and qualitative research into children’s lives. We need to convert this into highly accessible content on what works, how delivery organisations need to change their practice and how the systems they operate in need to be reformed. We then need to work with the right people that can make change happen, across systems, policies and practice, to have a real impact on reducing violence affecting children’s lives.
The evaluation team contributes to the design and implementation of the fund’s various funding rounds. The team is also responsible for assessing, appointing, monitoring, and the quality assurance of rigorous impact evaluations from experts in the field. The Senior Evaluation Manager will play a key role in leading evaluation work. The post holder will also lead a team of evaluation managers, ensuring they have the support to deliver a portfolio of evaluation projects.
Key responsibilities
The core of your job is to ensure that we are excellent at evaluation, so that we can find out the very best ways to prevent young people and children from becoming involved in violence.
Evaluation
Working with the Head of Evaluation the post holder will:
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Implement the processes for assessing the quality of evidence underpinning applications to the fund and making funding recommendations to the Grants and Evaluation Committee.
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Shape the evaluation approach for individual grant rounds, including leading on this for a small number of rounds.
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Act as a source of expertise on the statistical underpinnings of YEF’s evaluation work, including on issues such as power calculations, regression analysis and missing data.
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Lead the delivery of YEF’s evaluation work, designing, commissioning and managing complex and large-scale RCTs and QEDs
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Be responsible for YEF’s evaluation policies and reporting templates, ensuring they remain consistent and fit for purpose.
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Be responsible for the ongoing development of YEF’s commissioning guidance.
Team management
The post holder will likely lead the recruitment, management and development of a team of evaluation officers and will:
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Ensure they have the knowledge, skills and support to carry out their work effectively.
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Provide regular feedback and coaching on written outputs.
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Supervise and project manage the team’s evaluation work, providing quality assurance and monitoring of progress against project plans and project budgets.
Collaborative working
The post holder will contribute to the wider YEF team and will:
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Be accountable to YEF’s Fund Leadership Team for the delivery of evaluations, on time and on budget, including reporting on risks and issues.
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Work closely with colleagues across YEF and specifically the Programme team.
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Ensure high-quality evidence is at the heart of all YEF activity and that the evidence we produce is communicated in a clear and accessible way which will drive sustainable change.
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Support the management of YEF’s panel of evaluators and expert panel
General
The post holder may be involved in other elements of YEF's projects, working with senior colleagues to commission, scope and deliver projects.
About you
You are this sort of person:
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You don't want your days to pass without making a difference. You want to play a significant part in reducing the level of youth violence and see the value in an evidence-informed approach.
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You are an excellent communicator. You can produce technical documents that accurately report methodological and statistical information. You will combine this with experience of communicating complex evidence and analysis in a simple and accessible format to non- experts.
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You have a post-graduate degree (Masters or PhD) in social science, social policy, public health, health services or other field, with a significant quantitative component, or relevant experience equivalent to a Masters qualification.
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You have strong knowledge, experience and technical expertise in evaluation methodologies including experience of RCT design and/or design of complex quasi-experimental evaluations (e.g. propensity score matching, regression discontinuity design, instrumental variables).
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You have quantitative analysis skills including experience of using advanced analytical software such as R, Stata or SPSS.
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You have significant experience in carrying out or commissioning research including designing all aspects of the research and managing external contractors. This may be in academia, government or a related sector.
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You have strong relationship management skills. You are comfortable working with a wide range of people, including senior academics and other research experts, children and their families, practitioners, and policy makers. You’re able to provide constructive challenge when required.
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You bring the best out of your colleagues.You have experience in leading teams and managing others to achieve amazing results. You can both take and give direction. You are collaborative and a team player, able to build strong relationships across the whole organisation. You are happy to help out when and where it’s needed.
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You have excellent project and time management skills and the ability to deliver high-quality work in a fast-paced environment.
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You learn fast but remain humble. You like learning. You’re very good at synthesising information. You know how much you don't know and that you can always learn more.
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You work well in a team. You care more that good things happen than who gets the credit. You support your colleagues to produce excellent work.
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You’re committed to equality, diversity and inclusion. You believe and act in a way that celebrates and encourages a range of experiences, views and values.
You may have, but they are not essential:
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A good level of knowledge and understanding of crime or serious violence. You know the facts, understand the issues, know the key people, and can discuss the theories. You’re knowledgeable on this topic and very at ease discussing it with experts. Alternatively, you might have a strong understanding of a relevant area such as education, youth work or social care.
While it is not a criterion, we are especially interested to hear from applicants who have lived experience of youth violence.
It’s also important to us that the people we hire do not discriminate. We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background.
Hybrid Working Details
The office is based in Central London. Those living in and around London are expected to be in the office for a minimum of 2 days per week. If you live outside of London and work remotely, you’ll be expected to work from the London office 2 days per month.
As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at the interview stage.
To apply
To apply, please send a CV, cover letter and the monitoring form via our application page by 5:00pm on Monday 6th July
When applying for this role, please ensure that your cover letter can answer, within a maximum of 1000 words, the following questions:
- Tell us about why you want to work at the Youth Endowment Fund, and any experience you have that demonstrates your commitment to preventing youth violence.
- Tell us about your experience in designing, commissioning and managing evaluations. We’re particularly interested in hearing about the methodologies and tools you’ve used to ensure evaluations are rigorous and produce robust evidence.
- How do you ensure that your work – whether technical analysis or collaborative evaluation management – is inclusive and accessible?
You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission.
You will also be required to provide proof of your eligibility to work in the UK.
Interview process
Shortlisted candidates will be sent a technical task to complete before the interview. Interviews will take place on the week commencing 20th July 2026.
Personal data
Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.
We exist to prevent children and young people becoming involved in violence.
The client requests no contact from agencies or media sales.
In the four years since Martingale launched, we have now supported over 200 Scholars to undertake postgraduate degrees across our thirteen partner universities.
As Martingale grows, we are building our policy and advocacy function to shape the future of postgraduate access, affordability and outcomes. We are seeking a rigorous, proactive and collaborative Policy Manager to drive the monitoring, insight and evaluation that underpin our influence, and to support the development and implementation of our policy positions and stakeholder engagement.
Reporting to the Head of Communications and External Engagement, you will lead Martingale’s policy tracking, political intelligence, evidence generation, and evaluation and learning. You will turn a fast-moving external landscape into clear, actionable insight, and produce the evidence, analysis and draft materials that enable the Head and CEO to position Martingale credibly with funders, universities, the sector and government.
This is a hands-on, delivery-focused role with significant autonomy. You will own workstreams end-to-end, build systems and processes where they do not yet exist, and influence more senior colleagues and stakeholders. You will sit at the centre of a landmark research and policy programme and help deliver a campaign to implement the recommendations from Martingale’s major HESA-based research partnership, making the case that talent, not background, should determine who progresses to and thrives in postgraduate study.
We welcome applicants from a range of career paths who are excited to be part of a growing, fast-paced charity delivering meaningful impact.
Our mission is to enable and nurture talented individuals from low-socioeconomic backgrounds to become a new generation of STEM leaders.
The client requests no contact from agencies or media sales.
The Role
Join the Law Society's Data and AI team at an exciting stage of our data transformation journey. Having recently implemented our first enterprise Data Platform, we're looking for an Analytics Engineer to help shape the next phase of our data and analytics capability.
In this role, you will design, build and maintain trusted data models and analytics products that enable reporting, generate valuable insights and support informed decision-making across the organisation.
Working closely with data engineers, analysts and business stakeholders, you'll transform complex data into well-governed, reusable analytical models that power reporting tools such as Power BI. You'll also play a key role in improving data quality, enhancing data accessibility and ensuring colleagues can confidently find, trust and use data to drive business outcomes.
This is an excellent opportunity to join a knowledgeable and growing Data and AI team where you'll have the chance to influence best practice, work with modern technologies and contribute to the continued evolution of our data platform.
What we're looking for
We're looking for someone with a passion for data and analytics who can bridge technical expertise with business needs. You will have:
- Strong SQL skills and experience designing reliable, scalable and maintainable data models, optimised for BI tools such as Power BI.
- Experience developing reports, dashboards and semantic models using Power BI or similar analytics platforms.
- Knowledge of modern cloud data technologies such as Databricks, Snowflake or Azure Data Factory.
- An understanding of data governance, data lineage and data quality principles.
- The ability to work collaboratively with stakeholders to translate business requirements into practical data solutions.
- A proactive, collaborative approach with a commitment to continuous improvement.
Desirable skills include:
- Experience using Git and Python.
- Experience working within Agile delivery environments.
- Relevant cloud or data certifications.
What's in it for you
This is an exciting opportunity to join a respected membership organisation with a strong reputation for excellence and legal expertise. You'll work alongside talented colleagues who are passionate about using data to deliver meaningful impact across the organisation.
At the Law Society, we're committed to fostering an inclusive workplace where equality, diversity and inclusion are valued, and where our culture is built on trust, clarity, excellence and respect.
We offer:
- Hybrid working.
- A generous and flexible benefits package.
- A supportive and collaborative working environment.
- Excellent opportunities for learning, development and career progression.
Please note: if you are an internal applicant, Pay Policy will apply.
The Law Society represents solicitors in England and Wales. From negotiating with and lobbying the profession's regulators, government and other decision makers, to offering training and advice, we're here to help, protect and promote solicitors.
Director of Operations – Finance & Support Services
Dartington (& Torquay as required)
Working Hours: 37.5 hours per week, 52 weeks per year, ideally Monday-Friday 08.30-16.30
Salary: £51,663.00 - £59,597.00 per annum (DOE)
Are you a skilled operations professional with a background in finance?
We have a brand-new opportunity at Lifeworks Charity, for a Director of Operations (Finance & Support Services) to play a crucial role in our Central Support team. You will drive the sustainable growth and operational efficiency of the charity, directly contributing to our charitable impact.
You'll blend your financial expertise with your keen eye for operational oversight in this hybrid role, ensuring our resources are managed effectively to benefit the young people and families we support.
Who we are:
Since 1996, we've been empowering people with learning disabilities in Devon to achieve their dreams and build fulfilling lives. Our core values of kindness, respect, and positivity guide everything we do.
What you’ll do:
Finance
- Manage and maintain all financial aspects of the charity, including (but not limited to), budgeting, forecasting, reporting, ledgers, balance sheets, bank reconciliations, debtor accounts, cash flow management, insurances, property and procurement.
- Take a lead on the development of financial and fundraising processes and strategies.
- Manage and be the main point of contact for all aspects of ESFA and DfE funding compliance and reporting.
- Lead a small team to deliver outstanding support to the charity and act as a key financial advisor to managers across the organisation.
- Produce clear and concise monthly management accounts and provide financial insights to senior managers and the Board of Trustees.
- Working closely with external auditors, prepare and oversee our year end accounts.
Operations
- Ensure that charity governance and compliance is upheld, by contributing to record maintenance, managing registers and supporting with reviews of policies and procedures.
- Work with our external IT partners to manage our technology. You will make sure that the correct infrastructure, systems and processes are in the right place at the right time.
- Lead on IT security for the charity, implementing regular reviews to monitor compliance.
- Act as the Data Controller and manage all areas of data protection regulations, always prioritising data security.
- Develop and review charity policies as necessary, ensuring they align with best practices and legal requirements.
- Ensure compliance of Health and Safety policies, liaising with external advisors to maintain safety within the workplace.
Last but not least, we are looking for someone that is an advocate for people with learning disabilities and shares our common goal of making sure the people we support achieve their best lives with us. You may not be involved in the day-to-day work with our service users, but the work you will do is vital to the success of our charity.
What we're looking for:
You'll be a motivated and experienced professional who is passionate about making a difference. You should be:
- ACCA/CIMA/ACA part-qualified with significant experience (or fully qualified is a bonus!).
- A proven leader with the ability to inspire and develop a team.
- An expert in financial management, from budgeting to reporting.
- An excellent communicator who can clearly explain complex financial information to all audiences.
- Experienced in managing a broad portfolio, ideally including Health and Safety, IT, or facilities.
- Knowledgeable about governance frameworks and risk management.
If you are a strategic thinker with a hands-on approach and a desire to contribute to a vital cause, we would love to hear from you.
We're passionate about supporting our staff just as much as we are about supporting our service users. When you join our team, you can expect:
- An hourly rate above the Real Living Wage
- A holiday entitlement of 33 days’ holiday (inclusive of bank holidays)
- A fully funded DBS check and update service to ensure a smooth onboarding process
- Access to valuable resources including an employee assistance program to support your mental and emotional health
Building a diverse and safe team:
At Lifeworks, we're committed to fostering a workplace that reflects the diversity of our community. As a Disability Confident Employer, we actively encourage applications from individuals with disabilities who meet the job criteria, and we guarantee qualified candidates with disabilities an interview.
Lifeworks is committed to safeguarding and promoting the welfare of children, young people and adults at risk. To achieve this commitment, we will ensure the continuous development, improvement and review of robust safeguarding processes and procedures that continuously promote a culture of vigilance in respect of safeguarding within our organisation. All staff undergo Safer Recruitment checks which include pre-employment checks, reference checks, and a DBS check with Barred List checks (where applicable).
Early applications encouraged!
This vacancy is scheduled to close on the 19th of July, but may close earlier if suitable candidates are identified. So, to ensure your application is considered, ensure you apply early!
The interview format will consist of 3 parts; a formal interview assessment, a short presentation and a Q&A with staff members. If you are selected for interview, further details will be shared ahead of the above date.
Apply today and tell us why you'd be a great fit for our team.
Please note that this role was previously advertised as Operations Manager. We ask that previous applicants of this role need not reapply.
We’d appreciate no contact from agencies regarding this role. We are only accepting direct applications.
The client requests no contact from agencies or media sales.
We are excited to be recruiting for the new part-time position of Development Operations Officer at Linacre College.
Our Benefits
- 38 days of annual leave, which includes the 8 statutory public holidays, a day off to support your wellbeing and the option to purchase up to 10 extra days and additional leave after long service.
- An excellent contributory pension scheme.
- A meal (usually lunch) is provided free of charge when you are on duty and when the College kitchen is operational.
- All staff are members of the Common Room and have access to a vibrant college community with clubs, sport and recreation facilities.
- Affordable and sustainable commuting options, including a cycle loan scheme, discounted bus travel, and season ticket loans.
- Enhanced family leave.
- Access to an Employee Assistance Programme (EAP) through Health Assured.
About the Team
The Alumni Relations and Development Office is a small, collaborative team responsible for alumni engagement, fundraising, alumni events, and stewardship activity. Working closely with senior College leadership and colleagues across departments, the team delivers a varied programme of events and communications to strengthen engagement and support the College’s development priorities. As a small office, the team works flexibly and collaboratively, with clearly defined but complementary roles. The Development Operations Officer will work closely with the Alumni Relations and Development Manager and the Alumni Relations and Events Officer, and will maintain a close working relationship with the Finance Office.
About the Role
The Development Operations Officer is responsible for the day-to-day operation and continuous improvement of the systems, data, reporting and financial processes that underpin fundraising and alumni relations activity at Linacre College. Working at the heart of a small and ambitious team, the postholder will manage the College’s CRM system (Raiser’s Edge/NXT), and will take responsibility for gift administration, reconciliation, data integrity, reporting, segmentation and operational processes. The role requires sound judgement, strong analytical skills and the ability to resolve data, process and finance discrepancies independently within agreed frameworks.
The postholder will provide specialist operational expertise to colleagues, advising on data selection, reporting outputs, CRM use and process improvements. They will play an important role in ensuring that fundraising activity is supported by accurate information, reliable systems and effective financial controls. This is a varied and hands-on role. The postholder will manage a specialist area of Development operations, identify and resolve problems, improve working practices, and support the College’s fundraising ambitions through high-quality data and operational delivery.
How to Apply
Applications are made using the application form on the vacancies page of our website.
Applications should consist of a full CV and a letter of application (maximum of 2-3 pages) outlining your motivations to apply for this role, your relevant experience and how you meet the criteria of the person specification, as well as the name and contact details of two referees.
The closing date for applications is 15 July 2026 (end of day). Interviews, including a skills test, are currently scheduled to take place in the week commencing 20 July 2026.
Linacre College offers a stimulating and supportive graduate community which is rich in diversity and egalitarian in its ethos.
The client requests no contact from agencies or media sales.
The Philharmonia is seeking to appoint a Box Office and CRM Manager to lead the management, development and optimisation of the Orchestra’s CRM strategy, systems and audience experience. The roles focuses on ensuring a seamless customer journey while overseeing the effective operation of the Box Office and the ongoing development of Tessitura.
This is a key role overseeing both the day-to-day operation and strategic development of the Philharmonia’s Box Office and CRM function. The successful candidate will play an important role in developing ticketing and customer strategies that maximise sales income, improve conversion and enhance the audience experience.
As a public facing member of staff, the Box Office and CRM Manager will be a key representative of the Orchestra, ensuring customers receive a welcoming, efficient and accessible service whether booking online, by phone or in person. A proven track record of delivering excellent customer service is therefore essential.
The role will also lead on the effective management and ongoing development of Tessitura, supporting audience insight, segmentation, reporting and customer journeys across the organisation. Working closely with colleagues across Marketing, Development, Finance and Concerts, the successful candidate will help ensure that customer data is used effectively to support audience growth, income generation and informed decision-making.
Previous experience of using Tessitura is essential. From hall dressing and campaign set-up to system optimisation, reporting and user support, this role will be one of the Orchestra’s lead Tessitura users. Experience of working within a Tessitura consortium would be advantageous.
Key Responsibilities
Strategic planning and implementation:
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Work closely with Marketing and Development colleagues to develop and implement CRM strategies that support audience growth, income generation, membership retention/acquisition and fundraising objectives
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Develop customer journeys, audience segmentation and data-led approaches that improve conversion, retention and engagement across the customer lifecycle
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Support the development of sales forecasts, benchmarks and performance analysis, providing insight to inform campaign planning, pricing and decision-making
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Work with Marketing colleagues to develop and implement promotions, campaigns and tracking mechanisms
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Identify opportunities to improve efficiency, increase conversion and enhance the customer experience through CRM optimisation, automation and process improvements
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Ensure CRM processes, reporting and audience data support the Orchestra's strategic priorities and audience engagement goals
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Work with the Friends team to ensure membership schemes are effectively structured, maintained and optimised to support recruitment, retention and income growth
Project Management:
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Oversee the day-to-day operation of the Philharmonia's Box Office across all performances and events
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Lead ticket sales activity across all channels, ensuring a smooth and efficient booking experience for customers
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Act as a senior point of contact for customer enquiries, complaints and complex ticketing issues
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Lead on set up and implementation of new seasons, events and sales activity
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Ensure events, pricing structures, memberships and ticketing offers are accurately implemented and maintained within Tessitura
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Maintain high standards of data accuracy and integrity across Box Office and customer records
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Review and improve Box Office procedures and customer-facing processes to support operational efficiency and customer satisfaction
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Champion accessibility across all ticketing and customer service activity
Leadership & Management:
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Work with the Senior Data & Audience Insight Manager as Tessitura co-lead for the organisation, helping to shape CRM best practice and development
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Develop and deliver training for staff across departments to ensure confident and effective use of Tessitura and Box Office activities
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Create and maintain clear documentation, processes and guidance to support the consistent use of CRM systems across the organisation
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Ensure organisational compliance with relevant legislation and industry standards, including GDPR, PCI and data protection requirements
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Keep abreast of developments in Tessitura, CRM, ticketing and audience engagement through professional networks, training and sector events, sharing knowledge and recommendations across the organisation
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Champion best practice in customer service and audience experience, promoting a culture that prioritises welcome, accessibility and continuous improvement
Skills and Qualifications
Essential
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Minimum three years' experience in a CRM, ticketing, audience data or related role
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Advanced knowledge and practical experience of Tessitura
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Experience managing and maintaining CRM systems and customer databases
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Experience producing audience analysis, reporting and business insight
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Strong understanding of customer relationship management principles
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Excellent attention to detail and commitment to data accuracy
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Strong analytical and problem-solving skills
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Excellent communication and interpersonal skills
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Ability to explain technical concepts to non-technical colleagues
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Ability to manage multiple priorities and meet deadlines
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Commitment to delivering outstanding customer experiences
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Interest in music, culture and the arts
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Willingness to work evenings and weekends
Desirable
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Experience of implementing CRM upgrades or major systems projects
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Experience working within a Tessitura consortium
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Experience of customer journey mapping and audience segmentation
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Experience of marketing automation and CRM-driven campaign delivery
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Experience working within an arts, cultural or performing arts organisation
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Knowledge of accessibility best practice within ticketing and audience services
The client requests no contact from agencies or media sales.